JP6393464B2 - Slip generation system, electronic bookkeeping machine, and slip generation method - Google Patents

Description

The present invention relates to a slip generation system , an electronic bookkeeping machine, and a slip generation method for generating slips necessary for a customer visiting a financial institution or the like to receive a service provided at a window.

  Conventionally, a store such as a financial institution has been provided with a reception system for guiding customers visiting the store to a desired window in the order of reception. For example, Patent Document 1 discloses a system that accepts input of transaction data necessary for a transaction from a customer, issues a receipt number, and calls the customer to a window by the receipt number.

  Specifically, in Patent Document 1, when a customer inputs a transaction type and transaction data necessary for the transaction using an electronic bookkeeping, the transaction data is stored in a file mechanism, and a card type in which a receipt number is printed. Are output. The customer is called by the customer guidance device to the counter by the receipt number, and gives the card-type recording medium to the employee at the counter. The bank employee reads the receipt number of the card-type recording medium received from the customer with the card reader of the window terminal device, obtains the corresponding transaction data from the file mechanism, and performs the transaction using the transaction data.

JP-A-7-98740

  However, the thing of the said patent document 1 had the problem that the service at a window may not be able to be performed efficiently when the procedure of identity verification is required according to the contents of transaction. This point will be specifically described. Depending on the type of transaction and the transaction amount, it may be necessary to present identity verification documents. When the customer gives the card-type recording medium to the bank employee at the counter, the customer is informed that the identity verification documents must be presented. It is done. In this way, a customer who first recognizes the need for identity verification documents may take time to find the identity verification documents, or may temporarily hold a transaction because they do not have the identity verification documents. Yes, it impairs the efficiency of the window service.

  In addition, when performing identity verification procedures, it is necessary to create identity verification data as a record of identity verification. In the case of the transaction details, purpose, occupation and agent described in the identity verification document, the bank employee needs to obtain the agent's information from the customer at the window, and the service time at the window becomes longer. It is a cause.

  For these reasons, it is an important issue how to realize a slip bookkeeping system that can efficiently provide a service at a window even for a transaction that requires identity verification.

The present invention is for solving the above-mentioned problems of the prior art, and is a slip generation that can efficiently provide a window service even for a transaction that requires identity verification in a financial institution or the like. An object is to provide a system , an electronic bookkeeping machine, and a slip generation method.

In order to solve the above-described problems and achieve the object, the present invention is an electronic book that is arranged in a store of a financial institution and accepts input of slip items by a customer and generates slip data for transactions using slips. A voucher generating system, wherein the electronic book machine generates voucher data including transaction content accepting means for accepting input of the content of a requested transaction, and information on the content of the transaction accepted by the transaction content accepting means A slip data generation means, a determination means for determining whether or not identity verification is necessary based on the contents of the transaction accepted by the transaction content acceptance means, and a case in which identity verification is determined to be necessary by the determination means And a personal identification record data generating means for receiving the input of data to be included in the personal identification record and generating the personal identification record data including the received data. And wherein the door.

  Further, in the present invention, the content of the transaction received by the transaction content accepting unit includes information on the amount of money, and the determination unit is configured such that the amount received by the transaction content accepting unit is equal to or more than a predetermined amount. Is characterized in that it is determined that a record of identity verification is necessary.

  Further, the present invention is the above invention, wherein the content of the transaction received by the transaction content receiving means includes information on the type of transaction, and the determination means is a type of the transaction received by the transaction content receiving means. In the case of a transaction, it is determined that a record of identity verification is necessary.

Further, the present invention, in the above-mentioned invention, further comprises a personal identification server device communicatively connected to the window terminal and the electronic bookkeeping machine, wherein the personal confirmation server device acquires the personal confirmation record data acquired from the electronic bookkeeping machine. Personal identification record data management means for managing the personal identification record data, and providing means for providing the personal identification record data managed by the personal identification record data management means in response to a request from the window terminal. .
Further, the present invention is the above-described invention, wherein the identity verification server device further comprises agent management means for managing the agent data including authentication information of the agent in association with the principal, and generating the identity verification record data The means, when making a transaction request by the agent, verifies the authentication information included in the agent information managed by the agent management unit and the acquired authentication data of the agent. And

In the invention described above, the electronic bookkeeping machine may further include an association unit that associates the slip data generated by the slip data generation unit with the personal verification record data generated by the personal verification record data generation unit. It is further provided with a feature.

The present invention further includes a server device communicably connected to the window terminal and the electronic bookkeeping machine in the above invention , wherein the server device has identification information for identifying a transaction received by the transaction content receiving means. e Bei identification information managing means for managing the association means, by including the identification information managed by said identification information managing means, said document data into the identification records data, the identification records to the slip data It is characterized by associating with data.

  Further, the present invention is the above-described invention, wherein the identity verification record data generation means acquires the content of the slip data for the items common to the slip data generated by the slip data generation means and acquires the identity verification record. It is reflected in the data.

Further, the present invention provides the electronic bookkeeping machine according to the above invention, wherein the electronic bookkeeping machine records the slip data generated by the slip data generation unit and the personal verification record data generated by the personal verification record data generation unit. And an output means for printing.

Further, the present invention is an electronic bookkeeping machine that is arranged in a store of a financial institution and accepts input of slip items by a customer and generates slip data for a transaction by a slip, The transaction content receiving means for receiving the input, the slip data generating means for generating slip data including information on the content of the transaction received by the transaction content receiving means, and the principal based on the content of the transaction received by the transaction content receiving means A determination means for determining whether or not confirmation is necessary, and identity confirmation record data including data received by accepting input of data to be included in a record of identity confirmation when the identification means determines that identity confirmation is necessary. And a personal identification record data generating means for generating.
The present invention also relates to a slip generation method in a slip generation system having an electronic bookkeeping machine that is disposed in a store of a financial institution and receives input of slip items by a customer and generates slip data for transactions based on the slip. The electronic bookkeeping machine accepts input of the contents of the requested transaction and the electronic bookkeeping machine generates slip data including information about the contents of the transaction accepted by the transaction content accepting step. A slip data generation step, a determination step in which the electronic bookkeeping machine determines whether or not an identity verification is necessary based on the contents of the transaction accepted in the transaction content acceptance step, and the electronic bookkeeping machine in the judgment step If it is determined that identity verification is required by the Characterized in that it includes a identification records data generation step of generating a confirmation record data.

According to the present invention, it is possible to efficiently provide counter service even identification is such that the required transactions in financial institutions.

FIG. 1 is an explanatory diagram for explaining an outline of a slip and identity verification record generation process according to the present embodiment. FIG. 2 is a diagram illustrating a system configuration of the slip generation system according to the present embodiment. FIG. 3 is a block diagram showing an internal configuration according to this embodiment of the accepting machine shown in FIG. FIG. 4 is an explanatory diagram for explaining a data configuration according to the present embodiment of the accepting machine shown in FIG. FIG. 5 is a block diagram showing an internal configuration according to the present embodiment of the server shown in FIG. FIG. 6 is an explanatory diagram for explaining a data configuration according to the present embodiment of the server shown in FIG. FIG. 7 is a flowchart showing a processing procedure of number tag issue processing and customer guidance processing in the accepting machine shown in FIG. FIG. 8 is a block diagram showing an internal configuration according to the present embodiment of the personal identification server shown in FIG. FIG. 9 is an explanatory diagram for explaining a data configuration according to the embodiment of the personal identification server shown in FIG. FIG. 10 is a block diagram showing an internal configuration according to the present embodiment of the electronic bookkeeping machine shown in FIG. FIG. 11 is an explanatory diagram for explaining a data configuration according to the present embodiment of the electronic bookkeeping machine shown in FIG. FIG. 12 is an explanatory diagram for explaining main screen display contents and screen transitions when creating a slip for a transfer transaction of the electronic bookkeeping machine shown in FIG. FIG. 13 is an explanatory diagram for explaining an auxiliary information display area when a slip is created by the electronic bookkeeping machine shown in FIG. FIG. 14 is an explanatory diagram for explaining main screen display contents and screen transitions when an identity confirmation record is created by the electronic bookkeeping machine shown in FIG. FIG. 15 is a flowchart showing a processing procedure for generating slips and identity verification records in the electronic bookkeeping machine shown in FIG. FIG. 16 is a block diagram showing an internal configuration according to this embodiment of the window terminal shown in FIG. FIG. 17 is a flowchart showing a processing procedure for correcting the slip and the identity verification record in the window terminal shown in FIG.

Exemplary embodiments of a slip generation system , an electronic bookkeeping machine, and a slip generation method according to the present invention will be described below in detail with reference to the accompanying drawings.

  First, the outline | summary of the production | generation process of the voucher and identity verification record concerning a present Example is demonstrated. FIG. 1 is an explanatory diagram for explaining an outline of a slip and identity verification record generation process according to the present embodiment.

  A customer who has visited the store is first appropriately guided according to the input contents by inputting the purpose of visiting the store using the receiving machine 10 (not shown). Specifically, when it is necessary to create a voucher, it is guided to the electronic bookkeeping machine 30, and when it is not necessary to create a voucher, it is not guided to the electronic bookkeeping machine 30 and issued by the accepting machine 10. It receives the number tag with the received receipt number and waits to be called by the receipt number.

  The customer guided to the electronic bookkeeping machine 30 creates necessary slips in the electronic bookkeeping machine 30 according to the purpose of visiting the store. The electronic bookkeeping machine 30 receives an input for a slip item corresponding to the customer's purpose of visiting the store, and determines data corresponding to the slip item. Further, the electronic bookkeeping machine 30 determines whether or not the identity confirmation is necessary for the transaction desired by the customer, based on the type of transaction corresponding to the slip or the input content received for the slip item.

  If it is determined that the identity verification is necessary, the electronic bookkeeping machine 30 accepts the input of the data reflected in the item of the identity verification record that must be created at the time of the identity verification at the window, and the data of the item of the identity verification record is received. decide. In addition, the electronic bookkeeping machine 30 generates the personal identification record data 38g in which the data of the determined personal identification record item is associated with the reception number assigned by the server 20 and sends it to the personal identification server 80. The completed personal identification record in which the verification record data 38g and the image of the personal identification record form are combined is printed.

  The electronic bookkeeping machine 30 generates slip item data 38d in which the data corresponding to the slip item is associated with the receipt number assigned by the server 20 and sends the slip item data 38d to the server 20, and the generated slip item data 38d and the slip Print the completed slip with the composite image. The electronic bookkeeping machine 30 issues a number tag on which the receipt number assigned by the server 20 is printed.

  When it is determined that the personal identification is unnecessary, the electronic bookkeeping machine 30 receives the input of the data reflected in the personal identification record item, the transmission process of the personal identification record data 38g, and the personal identification record printing. Without performing the process, a process of transmitting the slip item data 38d to the server 20, a slip printing process, and a number tag issuing process are performed.

  When the customer is called by the receipt number printed on the issued number tag, the customer presents the slip printed on the electronic bookkeeping machine 30, the personal identification record, and the number tag to the counter employee. The counter attendant checks the contents of the received slip, and if there is a need for correction, the counter terminal 40 is used to specify the reception number written on the number tag, and the response registered in the server 20 The data of the slip item to be acquired is acquired, the correction target item is corrected, the correction contents are reflected on the server 20, and the correction-reflected slip is printed. In addition, the contents of the personal identification record are confirmed, and if there is a need for correction, the counter terminal 40 is used to specify the reception number written on the number tag, and the correspondence registered in the personal identification server 80 The personal identification record data to be corrected is acquired, the correction target item is corrected, the correction contents are reflected on the personal verification server 80, and the personal identification record on which the correction is reflected is printed.

  Conventionally, the bank employee determines whether or not to verify the identity by looking at the slip presented by the customer at the counter, asks the customer to present the identity verification document, and provides information on the items to be recorded in the identity verification record at the counter. Since the customer had to create an identification record after receiving it from the customer, the customer's contact service could not be carried out efficiently.

  On the other hand, in the system according to the present embodiment, the electronic bookkeeping machine 30 accepts input of information specifying the slip type and information corresponding to the specified slip item before the customer is called to the counter. The slip item data 38d, which is information corresponding to the slip type and slip item, is generated and stored, and the slip is printed based on the slip item data 38d. Further, the slip item data 38d determines whether or not the identity verification is necessary. When it is determined that the identity verification is necessary, the input of the information described in the identity verification record is accepted, and the identity verification record data 38g is generated and stored. Since the personal identification record is printed based on the personal identification record data 38g, it is possible to efficiently provide the counter service even for a transaction that requires the personal identification in a financial institution or the like.

  Next, the system configuration of the slip generation system according to the present embodiment will be described. FIG. 2 is a diagram illustrating a system configuration of the slip generation system according to the present embodiment. The slip generation system includes a reception device 10, an electronic bookkeeping machine 30 that performs a slip creation process, a window terminal 40 that can confirm and correct the contents of a slip created by the electronic bookkeeping machine 30, and a window terminal 40. Printer 94 that prints the slip corrected in step 1, a teller monitor 91 for performing a call operation to the customer's window, etc., and a number call for displaying a customer's reception number that is called by the operation of the teller monitor 91 and outputting a call voice A device 92, an office monitor 90 and a lobby terminal 93 that output customer visit status, a server 20 that performs data communication and data processing with these devices, and an identity verification server 80. Have. In this embodiment, the window terminal 40 and the teller monitor 91 are separate devices, but may be an integrated apparatus having the functions of both the window terminal 40 and the teller monitor 91.

  The number of electronic bookkeeping machines 30 is determined according to the scale of the store, and one or more electronic bookkeeping machines 30 are installed. The teller monitor 91 and the window terminal 40 are installed at each window, and the customer is guided to the window by operating the teller monitor 91 installed at each window. The number calling device 92 is installed in a number corresponding to the type of window. In addition, the reception machine 10 and the electronic bookkeeping machine 30 are installed in a customer zone that is a customer movement range. The lobby terminal 93 is also located in the customer zone because it is owned by a lobby man who handles customers in the customer zone. The window terminal 40, the executive seat monitor 90, the teller monitor 91, the number calling device 92, and the printer 94 are installed in a staff zone that is a movement range of employees of the financial institution. The number calling device 92 may be installed in the customer zone.

  The accepting machine 10 includes a display operation unit 11, a number tag printing unit 12, and a card reader 13. When the customer visits the store, the customer first receives a visit using the apparatus. Specifically, the customer selects a store visit purpose displayed on the display operation unit 11. The accepting machine 10 determines the type of window corresponding to the purpose of visiting the store and whether or not a slip needs to be created based on the purpose of visiting the store entered by the customer. When it is determined that the voucher preparation is unnecessary, the reception machine 10 assigns a reception number corresponding to the type of the window corresponding to the purpose of visiting the store, and issues a number tag on which the reception number is printed from the number tag printing unit 12. To do. In addition, when it is determined that the voucher needs to be created, the accepting machine 10 performs guidance to the electronic bookkeeping machine 30 without issuing a number tag.

  Further, when the reception device 10 reads the financial card with the card reader 13, the reception device 10 notifies the server 20 of information specifying the individual read from the card, and obtains customer information of the customer from the server 20. If the accepting machine 10 determines that the customer is an important customer from the customer information, the accepting machine 10 notifies the server 20 that the important customer has visited the store. The server 20 that has received the notice of the important customer visit notifies the executive monitor 90 of the important customer visit.

  The electronic bookkeeping machine 30 is created by a card reader 33 for reading a financial card, a passbook MS reader 34 for reading a magnetic tape attached to a passbook, an image scanner 35 for reading an image of a form brought by a customer, and the electronic bookkeeping machine 30. It is connected to a printer 36 for printing the slip. The electronic bookkeeping machine 30 has a function for a customer guided from the receiving machine 10 to create a slip.

  The electronic bookkeeping machine 30 determines a slip to be created by the customer's operation, displays the items of the slip in order on the screen, and allows the customer to input. Then, slip item data 38d (not shown) is generated from the input contents for each item. The electronic bookkeeping machine 30 transmits the generated slip item data 38 d to the server 20 and registers the slip item data 24 d in the server 20.

  In addition, the electronic bookkeeping machine 30 not only inputs slip items from the screen, but also reads the information of the financial card by the card reader 33 or reads the magnetic stripe of the bankbook by the bankbook MS reader 34. Can be reflected in the corresponding item of the slip item data 38d. The slip item data 38d is generated by reading a payment form such as a tax or a public fee brought by the customer by the image scanner 35 to generate a form image and character-recognizing information such as a payment amount included in the generated form image. It can also be reflected in

  In addition, the electronic bookkeeping machine 30 uses the input slip item data 38d to print a slip on which information on the slip item data 38d is written by the printer 36. In addition, when the printing of the slip is completed, the electronic bookkeeping machine 30 assigns a receipt number at the server 20 and issues a number tag on which the receipt number is printed. In this embodiment, the slip and the number tag are output separately. However, when the slip is created by printing the contents printed on the number tag such as the reception number on the slip, the number tag May not be issued.

  Depending on the type of transaction requested and the content of the transaction, identity verification may be required at the counter. When verifying identity at the window, in addition to confirming the identity by receiving identification documents such as a driver's license that confirms the identity, the occupation, purpose of transaction, type of transaction, customer's name, You must create an identity record that includes information such as your address. The electronic bookkeeping machine 30 accepts the information necessary for the personal identification record when it is determined that the personal identification is required at the window depending on the type of the slip and the input contents for the slip item, and the personal identification record data 38g (not shown) is received. Generate. In addition, the electronic bookkeeping machine 30 transmits the generated person confirmation record data 38 g to the person confirmation server 80 and registers the person confirmation record data 84 b in the person confirmation server 80. The electronic bookkeeping machine 30 prints the personal identification record by the printer 36 using the created personal identification record data 38g.

  The window terminal 40 can confirm and correct the contents of the slip created by the electronic bookkeeping machine 30 at the window. Specifically, the electronic bookkeeping machine 30 reads the slip item data 24d registered in the server 20 at the time of creating the slip, corrects the content of the read slip item data 24d, and prints the slip with the corrected content from the printer 94. By creating a voucher with the contents of the item corrected.

  Further, the window terminal 40 can confirm and correct the contents of the personal identification record created by the electronic bookkeeping machine 30 at the window. Specifically, the electronic bookkeeping machine 30 reads the personal identification record data 84b registered in the personal identification server 80 when creating the personal identification record, corrects the content of the read personal identification record data 84b, and confirms the identity of the corrected content. By printing the record from the printer 94, a personal identification record whose contents are corrected can be created.

  The server 20 manages customer data 24a, receipt number status data 24b, slip item data 24d, and the like. The customer data 24a is customer information managed by a financial institution. When a search request specifying key information for identifying an individual such as a store number, a subject, and an account number is received from the receiving machine 10 or the electronic bookkeeping machine 30, the customer data 24a It has a function of searching for and responding to corresponding customer information. The receipt number status data 24b stores a receipt number and its status that are assigned when a number tag is issued by the accepting machine 10 or the electronic bookkeeping machine 30. The slip item data 24d records input information of slip items created by the electronic bookkeeping machine 30.

  In addition, the server 20 informs the executive monitor 90 of important customers' visits, or if the reception machine 10 or the electronic bookkeeping machine 30 is in a state where reception is required, the lobby terminal owned by the lobby man in the customer zone. 93 is notified of the information.

  The identity verification server 80 manages the identity verification record data 84b generated when the identity verification is performed. The personal identification record data 84b is first created by the electronic bookkeeping machine 30, and can be updated by the window terminal 40 when correction is required at the window.

  Next, an internal configuration according to the present embodiment of the accepting machine 10 illustrated in FIG. 2 will be described. FIG. 3 is a block diagram illustrating the internal configuration of the accepting machine 10 according to the present embodiment. The accepting machine 10 includes a display operation unit 11, a number tag printing unit 12, a card reader 13, a communication unit 14, a storage unit 15, and a control unit 16.

  The display operation unit 11 is a touch panel display device or the like. The display operation unit 11 displays buttons and the like that allow the customer to select and input the purpose of visiting the store, and receives selection input of the buttons. The number tag printing unit 12 is an output unit that prints a number tag on which information such as a reception number is described. The card reader 13 is an input unit that reads information on a card such as a financial card. The communication unit 14 is an interface unit for performing data communication with the server 20 via a communication network such as a LAN (Local Area Network).

  The storage unit 15 is a storage device composed of a hard disk device, a nonvolatile memory, or the like. The storage unit 15 includes customer data 15a and customer guidance condition data 15b. The customer data 15a designates information (for example, a store number, a subject, and an account number) that identifies an individual acquired by inserting a financial card into the card reader 13, and searches the customer data 24a that the server 20 has. Information related to the customer. The customer guidance condition data 15b is a parameter that defines a condition for determining how to guide the customer after receiving the customer visit at the reception device 10 and the destination of the guidance.

  The control unit 16 is a control unit that controls the entire receiving machine 10, and includes a customer data management unit 16a, a reception processing unit 16b, a customer guidance determination unit 16c, and a number tag issuing unit 16d. In practice, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and these programs are loaded into a CPU (Central Processing Unit) and executed, whereby processes corresponding to the respective programs are stored. Will be executed.

  When a financial card is inserted into the card reader 13, the customer data management unit 16 a designates information that can identify an individual read from the card and makes a search request to the server 20. The customer information corresponding to the financial card is obtained from 24a and registered in the customer data 15a.

  The reception processing unit 16b is a processing unit that performs customer reception processing. The reception processing unit 16b displays the button on the display operation unit 11 for the customer to select and input the store visit purpose, and obtains the store visit purpose by detecting the operation on the button displayed on the screen. The reception processing unit 16b also determines the type of the destination window determined by the customer guidance determination unit 16c, the necessity of guidance to the electronic bookkeeping machine 30, and the type of the electronic bookkeeping machine 30 when guiding to the electronic bookkeeping machine 30. When the guidance to the electronic bookkeeping machine 30 is not performed according to the determination result, the number tag is issued from the number tag printing unit 12 by requesting the number tag issuing unit 16d. When guidance to the electronic bookkeeping machine 30 is performed, the display operation unit 11 displays the guidance of the electronic bookkeeping machine 30 and the like. In addition, the reception processing unit 16b confirms the contents of the customer data 15a and determines whether or not the customer is an important customer. If the customer is an important customer, the server 20 indicates that the important customer has visited the store. Make a notification.

  The customer guidance determination unit 16c uses the customer guidance condition data 15b, the customer visit purpose entered at the display operation unit 11, the visit time, and the staying status of the electronic bookkeeping machine 30, and the type of window for guiding the customer. The necessity of guidance to the electronic bookkeeping machine 30 and the type of the electronic bookkeeping machine 30 when guiding to the electronic bookkeeping machine 30 are determined.

  The number tag issuing unit 16d requests the server 20 to number the reception number corresponding to the type of the guidance destination window determined by the customer guidance determination unit 16c, and the number tag on which the numbered reception number is described. Is printed by the number tag printing unit 12.

  Next, a data configuration according to the present embodiment of the accepting machine 10 illustrated in FIG. 2 will be described. FIG. 4 is an explanatory diagram for explaining the data configuration of the accepting machine 10 according to the present embodiment.

  The customer data 15a includes information such as a store number, a subject code, an account number, a customer number, a customer classification, a customer name, a telephone number, a date of birth, and an address. In the example of the customer data 15a in FIG. ”, The subject code is“ 01 ”, the account number is“ 1234567 ”, the customer number is“ 01234456789 ”, the customer classification is“ VIP ”, the customer name is“ Ichiro Tanaka ”, The telephone number is “03-1234-5678”, and the date of birth is “1985/4/15”.

  The customer guidance condition data 15b includes information indicating the correspondence between the purpose of visiting the store and the type of window (window for each purpose), and information indicating the relationship between the purpose of visiting the store and the necessity of guidance to the electronic bookkeeping machine 30 (electronic for each purpose). Information indicating the correspondence between the time zone and the necessity of guidance to the electronic bookkeeping machine 30 (guidance necessity of guidance to the electronic bookkeeping device by time zone) and guidance to the electronic bookkeeping machine 30 In this case, there is a condition for determining the type of the electronic bookkeeping machine 30 (electronic bookkeeping machine type determination condition).

  In the example of the customer guidance condition data 15b shown in FIG. 4, the purpose-specific window is “high counter” when the purpose of visiting the store is payment, and is guided when the purpose of visiting the store is withdrawal. The type of window to be visited is “High Counter”, the type of window to be guided when the purpose of visiting the store is transfer, the type of window to be guided is “High Counter”, and the type of window to be guided when the purpose of visiting the store is payment of public tax If the purpose of visiting the store is various notifications, the type of window to be guided is “low counter”. If the purpose of visiting is a loan, the type of window to be guided is “low counter”. Show.

  In addition, if the purpose of visiting the store is to receive money, the guide to the electronic bookkeeping machine by purpose is “guide to the electronic bookkeeping machine”, and if the purpose of visiting the store is to withdraw, “guide to the electronic bookkeeping machine”. If the purpose of visiting the store is a transfer, it is `` Guided to electronic bookkeeping machine '', and if the purpose of visiting the store is to pay tax public money, it is `` Guided to electronic bookkeeping machine '' and the purpose of visiting the store is various notifications In this case, “Do not guide to electronic bookkeeping machine” is indicated, and when the purpose of visiting the store is a loan, this indicates that “Do not guide to electronic bookkeeping machine”.

  Further, the necessity of guidance to the electronic bookkeeping machine by time zone is “Do not lead to the electronic bookkeeping machine” in the time zone of 09: 0 to 11:00, and the time zone of 11:00 to 14:00 is “electronic This indicates that the time zone from 14:00 to 15:00 is “guide to the electronic bookkeeping machine”. The electronic bookkeeping machine type determination condition indicates that the user is guided to the “sitting type” electronic bookkeeping machine 30 when the age is 60 years or older.

  Next, the internal configuration according to the present embodiment of the server 20 shown in FIG. 2 will be described. FIG. 5 is a block diagram illustrating an internal configuration of the server 20 according to the present embodiment. The server 20 is connected to the input unit 21 and the display unit 22. The input unit 21 is a keyboard, a mouse, or the like, and the display unit 22 is a display device such as a liquid crystal panel.

  The server 20 includes a communication unit 23, a storage unit 24, and a control unit 25. The communication unit 23 is an interface for performing data communication with the accepting device 10, the electronic bookkeeping device 30, the window terminal 40, the office monitor 90, the teller monitor 91, the number calling device 92, and the lobby terminal 93 via a communication network such as a LAN. Part.

  The storage unit 24 is a storage device including a hard disk device, a nonvolatile memory, and the like. The storage unit 24 includes customer data 24a, receipt number status data 24b, customer stay status data 24c, and slip item data 24d.

  The customer data 24a stores information on customers managed at financial institutions obtained at a predetermined timing, and includes customer attributes and account information of the customers. The receipt number status data 24b is data generated by a receipt number numbering request from the accepting device 10 or the electronic bookkeeping machine 30 at the time of issuing a number tag. It has information such as the customer waiting status of the receipt number, and is updated by notification from the receiving machine 10, the electronic bookkeeping machine 30, and the teller monitor 91, and holds the latest status. The customer staying status data 24c includes information on the number of customers who visit the store and the number of waiting people for each type of window. The slip item data 24 d includes information on slips created by all the electronic bookkeeping machines 30. The slip item data 24d is obtained by associating input information of a slip item created by the electronic bookkeeping machine 30 with a receipt number.

  The control unit 25 is a control unit that controls the entire server 20, and includes a customer data search unit 25a, a reception number management unit 25b, a clerk notification unit 25c, a slip data management unit 25d, and a call processing unit 25e. Actually, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and the corresponding processes are executed by loading these programs into a CPU (Central Processing Unit) and executing them. I will let you.

  When the customer data search unit 25a receives a search request by specifying information (for example, a store number, a subject code, and an account number) that specifies a customer from the accepting device 10 or the electronic bookkeeping machine 30, the customer data searching unit 25a searches and responds to the customer data 24a. Return customer information.

  The receipt number management unit 25b assigns a new receipt number in response to a receipt number numbering request from the accepting device 10 or the electronic bookkeeping machine 30, and additionally registers a record in the receipt number status data 24b. In addition, when the reception number management unit 25b receives a window guidance request for requesting the customer from the teller monitor 91 to the window, and directs the customer to the waiting customer window, the reception number status data The status of the reception number corresponding to the customer stored in 24b is updated to the status being processed, and the status of the reception number that has been in the status of processing at that window is updated to processed.

  The clerk notification unit 25c notifies a message to the executive seat monitor 90, the lobby terminal 93, and the like. Specifically, when the reception machine 10 or the electronic bookkeeping machine 30 recognizes an important customer visit, when the reception machine 10 or the electronic bookkeeping machine 30 receives a notice of an important customer visit, the clerk notification unit 25c The seat monitor 90 is notified of a message that an important customer has visited the store. In addition, when providing instructions or information to a lobbyman who handles customers in the customer zone, the clerk notification unit 25c notifies a message to the lobby terminal 93 possessed by the lobbyman.

  The slip data management unit 25d manages data related to the slip created by the electronic bookkeeping machine 30. Specifically, when the slip data management unit 25d receives a registration request including input information of slip items created by the electronic bookkeeping machine 30, the slip data management unit 25d registers the received information in the slip item data 24d. When the slip data management unit 25d receives a search request including a receipt number, the slip data management unit 25d searches the slip item data 24d for data corresponding to the receipt number and returns it. If the slip data management unit 25d receives an update request including the reception number and the update contents of the input information of the slip item corresponding to the reception number, the data corresponding to the reception number of the slip data management unit 25d is received. Is updated with the specified update contents.

  When the call processing unit 25e receives a request for guidance from the teller monitor 91 to the customer's window including the type of window, the call processing unit 25e is data indicating that the reception number status data 24b is waiting for guidance to the specified window. The customer corresponding to the reception number with the earliest reception time is guided to the window. Specifically, the reception number is displayed on the display unit of the number calling device 92, and the reception number, the number of the guidance destination window, and the like are output by voice in the voice output unit of the number calling device 92.

  Next, the data configuration according to the present embodiment of the server 20 shown in FIG. 2 will be described. FIG. 6 is an explanatory diagram for explaining the data configuration of the server 20 according to the present embodiment.

  The customer data 24a is data composed of zero, one, or a plurality of records having customer numbers, customer attribute information, and account information as record items. The customer number is a number that can uniquely identify the customer within the financial institution. The customer attribute information includes information such as customer classification, customer name, and telephone number. The account information is account information held by a customer corresponding to the customer number, and has a store number, a subject code, and an account number for each account. In the example of the customer data 24a in FIG. 6, the customer with the customer number “01234456789” has the customer classification “VIP”, the customer name “Ichiro Tanaka”, and the telephone number “03-1234-5678”. , The store number is “0005”, the subject code is “01”, and the account number is “1234567”.

  The reception number status data 24b includes a reception number, a purpose of visiting the store, a reception date, a reception time, a guidance window type, a situation, a customer category, a store number, a subject code, and an account number as record items. Among these items, the receipt number is a key item. This receipt number is a number that is assigned when a number tag is issued, and is a number that can uniquely identify a customer who has visited the store. The purpose of visiting the store is coded data, “1” indicates that the purpose of visiting the store is payment, “2” indicates that the purpose of visiting the store is withdrawal, and “3” indicates that the purpose of visiting the store is money transfer. "4" indicates that the purpose of visiting the store is to pay tax public money, "5" indicates that the purpose of visiting the store is various notifications, and "6" indicates that the purpose of visiting the store is a loan. The reception date and reception time are the date and time when the number tag is issued. The destination window type is the type of the destination window determined according to the purpose of visiting the store. The status is data indicating the status of the customer having the number tag of the receipt number of the record, “1” waiting for the high counter, “2” being processed by the high counter, “3” waiting for the low counter, “4” indicates that processing is being performed by the low counter, and “9” indicates that processing has been completed. The customer classification is data written when the customer corresponding to the receipt number can be identified, and corresponds to the customer classification of the customer attribute information of the customer data 24a. The store number, subject code, and account number are information written when a financial card or passbook MS is read by the reception machine 10 or the electronic bookkeeping machine 30, and specify the individual of the customer who has the number tag of the reception number. Data used when acquiring customer information.

  In the example of the reception number status data 24b in FIG. 6, the customer who has the number tag of the reception number “090” has “3” indicating that the purpose of use is transfer, and the reception date is “2013/4/10”. The reception time is “12:30”, the guidance window type is “1” indicating a high counter, the status is “1” indicating high counter waiting, the customer classification is “VIP”, and the store number is It includes a record indicating that the account has “0005”, the subject code is “01”, and the account number is “1234567”. In addition, the customer who has the number tag of the reception number “510” has the usage purpose “5” indicating various notifications, the reception date is “2013/4/10”, and the reception time is “12:40”. Yes, the destination contact type is “2” indicating a low counter, the status is “4” indicating that processing is being performed by the low counter, the customer classification is unknown, and the account information of the customer is also unknown. A record indicating that

  The customer retention status data 24c includes the waiting number of the electronic bookkeeping machine 30, the number of people being processed and the number of people processed, the number of people waiting for the high counter, the number of people being processed and the number of people processed, the number of people waiting for the low counter, Has the number of people and the number of processed people. In the example of the customer retention status data 24c in FIG. 6, the waiting number of the electronic bookkeeping machine 30 is “0”, the number of persons being processed is “3”, and the number of processed persons is “95”. The number of people waiting for the high counter is “3”, the number of people being processed is “2”, the number of people who have been processed is “90”, and the number of people waiting for the low counter is “2”. , The number of persons being processed is “2” and the number of persons already processed is “25”.

  The slip item data 24d includes a reception number, a reception branch number, a slip ID, and item information as record items, and uses the reception number and the reception branch number as key items. The receipt number corresponds to the receipt number of the receipt number status data 24b, and the slip item data 24d stores the item data of the slip created by the customer with the number tag of the receipt number on the electronic bookkeeping machine 30. Yes. In addition, if the transaction can be processed at the same type of window, it is also possible to request a plurality of transactions with a single number tag, in which case a plurality of slips are required for one receipt number. . The reception branch number is assigned when a plurality of transactions are requested at the same type of window, and a plurality of reception branch numbers are assigned to one reception number. The slip ID is identification information indicating the type of slip, and the item information is input information of a slip item indicated by the slip ID, and includes an item identification number and input information for each slip item.

  The example of the slip item data 24d in FIG. 6 is data relating to one of the slips created by the customer having the number tag of the reception number “090”, and the slip ID “01” has the slip ID “5”. ", The input information of the item corresponding to the item identification number" 1 "of the slip is" 56,000 ", and the input information of the item corresponding to the item identification number" 2 "is" Tanakawa Ichiro " Indicates that a record indicating is included.

  Next, the processing procedure of the number tag issuing process and the customer guidance process in the accepting machine 10 shown in FIG. 2 will be described. FIG. 7 is a flowchart showing a processing procedure of the number tag issuing process and the customer guiding process in the accepting device 10.

  First, the card reader 13 determines whether or not the financial card is read, and if the financial card is read (step S101; Yes), the customer data management unit 16a can specify the individual acquired from the read card. By designating information and making a search request to the server 20, the customer information corresponding to the financial card is obtained from the customer data 24a of the server 20 and registered in the customer data 15a (step S102). If the financial card has not been read (step S101; No), step S102 is skipped and the process proceeds to step S103.

  Next, it is determined whether or not an input for the purpose of visiting the store has been performed by the display operation unit 11 (step 103). If no input for the purpose of visiting the store has been performed (step S103; No), the process returns to step S101. . If the visit purpose has been input (step S103; Yes), the customer guidance determination unit 16c determines the type of the destination window from the store visit purpose and the customer guidance condition data 15b (step S104).

  Further, the customer guidance determination unit 16c determines whether or not guidance to the electronic bookkeeping machine 30 is to be performed from the purpose of visiting the store, the time, and the customer guidance condition data 15b (step S105). If it is determined in step S105 that guidance to the electronic bookkeeping machine 30 is to be performed (step S106; Yes), the customer guidance determination unit 16c notifies the server 20 of the type of window and the status of the electronic bookkeeping machine 30 determined in step S104. When inquiring (step S107), if the number of people waiting at the counter is zero and the number of people using the electronic bookkeeping machine 30 is also zero (step S108; Yes), it is determined that no guidance to the electronic bookkeeping machine 30 is performed. (Step S109).

  If it is determined in step S109 that guidance to the electronic bookkeeping machine 30 is not performed, the number tag issuing unit 16d makes a request for numbering of the reception number to the server 20 and associates the number with the numbered reception number. If the type of window to be contacted or the financial card has been read, the customer category, information relating to the read financial card, etc. are registered in the server 20 (step S110). Subsequently, the number tag issuing unit 16d issues a number tag on which the reception number assigned in step 110 is described from the number tag printing unit 12 (step S111), and ends the process.

  If the server 20 is inquired about the status of the window and the electronic bookkeeping machine 30 in step S107, the number of people waiting at the window is not zero or the number of people using the electronic bookkeeping machine 30 is not zero (step S108; No). ), The customer guidance determination unit 16c determines to perform guidance to the electronic bookkeeping machine 30 (step S112).

  If it is determined in step S112 that guidance to the electronic bookkeeping machine 30 is to be performed, the customer guidance determination unit 16c determines whether customer information is obtained from the server 20 by reading the financial card ( Step S113). As a result, when customer information is obtained from the server 20 by reading the financial card (step S113; Yes), guidance is provided from the customer data 15a that is customer information obtained from the server 20 and the customer guidance condition data 15b. The type of the electronic bookkeeping machine 30 to be determined is determined (step S114). If the type of the electronic bookkeeping machine 30 can be determined in the determination of the type of the electronic bookkeeping machine 30 in Step S114 (Step S115; Yes), the customer guidance determination unit 16c determines the type of the electronic bookkeeping machine 30 to guide with the determined content. After determining the type (step S116), the reception processing unit 16b displays a guidance message including the fact that the electronic bookkeeping machine 30 has to create a slip and the type of the determined electronic bookkeeping machine 30 as the guidance destination. The information is displayed on the unit 11 (step S117), and the process is terminated.

  Further, when customer information is not obtained from the server 20 (step S113; No), or when the type of the electronic bookkeeping machine 30 cannot be determined in the determination of the type of the electronic bookkeeping machine 30 in step S114 (step S115; No). ), The customer guidance determination unit 16c displays a screen for selecting the type of the electronic bookkeeping machine 30 on the display operation unit 11, and determines the type of the electronic bookkeeping machine 30 as the guidance destination based on the customer input ( Step S118). If the type of the electronic bookkeeping machine 30 to be guided is determined in step S118, the process proceeds to step S117.

  If it is determined in step S105 that guidance to the electronic bookkeeping machine 30 is not to be made (step S106; No), the customer guidance determination unit 16c informs the server 20 of the status of waiting for the type of window determined in step S104. When the inquiry is made (step S119) and the waiting time is expected to be greater than or equal to the predetermined value (step S120; Yes), the lobby terminal 93 possessed by the lobbyman who is serving the customer in the customer zone via the server 20 is contacted. Then, a notification that the waiting time of the customer who is accepting at the accepting machine 10 is likely to be long is given (step S121), and the process proceeds to step S109. The lobby man who has received the message at the lobby terminal 93 informs the customer that the waiting time is likely to be longer by receiving the information, or the tablet type that can be used for the waiting time depending on the customer's request. It is possible to pass an electronic bookkeeping machine. The tablet-type electronic bookkeeping machine, for example, stores document data created during delivery operations and loan consultations, and format data such as identity verification records. These documents can be created in advance. . If the waiting time is expected to be less than the predetermined value (step S120; No), the process proceeds to step S109.

  Next, the internal configuration according to the present embodiment of the identity verification server 80 shown in FIG. 2 will be described. FIG. 8 is a block diagram showing the internal configuration of the identity verification server 80 according to this embodiment. The identity verification server 80 is connected to the input unit 81 and the display unit 82. The input unit 81 is a keyboard, a mouse, or the like, and the display unit 82 is a display device such as a liquid crystal panel.

  The identity verification server 80 includes a communication unit 83, a storage unit 84, and a control unit 85. The communication unit 83 is an interface unit for data communication with the electronic bookkeeping machine 30 and the window terminal 40 via a communication network such as a LAN.

  The storage unit 84 is a storage device composed of a hard disk device, a nonvolatile memory, or the like. The storage unit 84 includes identification confirmation necessary condition data 84a, identification confirmation record data 84b, and agent data 84c.

  The identity verification necessary condition data 84a is data defining the types of transactions that need to be verified and the details of transactions that need to be verified. The personal identification record data 84b is data that records that the personal identification has been performed, and is data in which the content printed in the personal identification record printed on paper is recorded.

  The agent data 84c is data in which information relating to the agent is registered, and is used to determine whether or not the agent is an authorized agent when a transaction is requested by the agent for a transaction that requires identity verification. To do. In addition, when it is determined that the user is an authorized agent at the time of creating the personal identification record, the information contained in the agent data 84c is reflected in the personal identification record data 84b.

  The control unit 85 is a control unit that controls the entire identity verification server 80, and includes an identity verification record data management unit 85a, an agent data management unit 85b, and an agent face authentication processing unit 85c. Actually, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and the corresponding processes are executed by loading these programs into a CPU (Central Processing Unit) and executing them. I will let you.

  The personal identification record data management unit 85a is a management unit that manages the personal identification record data 84b, and registers, updates, deletes, and searches from devices connected via communication such as the electronic bookkeeping machine 30 and the window terminal 40. The registration process, the update process, the deletion process, and the search process of the personal identification record data 84b are performed according to the request.

  The agent data management unit 85b is a management unit that manages the agent data 84c, and performs registration, update, deletion, search, and the like from devices connected via communication such as the electronic bookkeeping machine 30 and the window terminal 40. In accordance with the request, registration processing, update processing, deletion processing, and search processing of the agent data 84c are performed.

  When the agent face authentication processing unit 85c receives an agent authentication request including face feature data from a device connected via communication such as the electronic bookkeeping machine 30 or the window terminal 40, the agent face authentication data 85c includes the agent included in the agent data 84c. By performing a collation process with human face feature data, an agent authentication process is performed.

  Next, the data configuration according to the present embodiment of the identity verification server 80 shown in FIG. 2 will be described. FIG. 9 is an explanatory diagram for explaining a data configuration according to the present embodiment of the identity verification server 80.

  The personal identification necessary condition data 84a is data that holds a slip ID for identifying a slip and an item condition as items of the record. The condition item has a threshold value and a threshold classification in association with an item identification ID for identifying an item on the slip specified by the slip ID. The threshold classification is any value from 0 to 6, and defines the positioning of the specified threshold. The threshold classification “1” indicates that identity verification is required when the value of the item specified by the item identification ID is equal to or greater than the threshold. The threshold classification “2” indicates that identity verification is required when the value of the item specified by the item identification ID exceeds the threshold. The threshold classification “3” indicates that identity verification is required when the value of the item specified by the item identification ID is equal to or less than the threshold. The threshold classification “4” indicates that identity verification is required when the value of the item specified by the item identification ID is less than the threshold. The threshold classification “5” indicates that identity verification is required when the value of the item specified by the item identification ID is equal to the threshold. The threshold classification “6” indicates that identity verification is required when the value of the item specified by the item identification ID is not equal to the threshold. In addition, the threshold classification “0” indicates that the transaction specified by the slip ID needs to be verified regardless of the item content of the slip.

  The identity verification necessary condition data 84a in FIG. 9 is that the slip ID is “003”, and if the item with the item identification ID “030” is greater than or equal to the threshold “100000”, the identity verification is required. Is shown.

  The personal identification record data 84b includes the date when the personal identification is performed, the store number of the store where the personal identification is performed, the reception number and the reception branch number identifying the transaction of the personal identification, the personal identification item data, and the personal identification document. Image data. Further, the personal identification item data includes information received from the customer by the personal identification, and includes information such as the customer's name, address, occupation, transaction purpose, and the type of the personal identification document presented.

  The example of the personal identification record data 84b in FIG. 9 is a transaction executed on the date “2013/04/15” at the store with the store number “0123” with the reception number “0010” and the reception branch number “003”. The name of the customer who requested the transaction was “Tanaka Ichiro”, the occupation was “company employee”, the transaction purpose was “borrowing repayment”, and the identity verification document presented was “driver's license” ".

  The agent data 84c includes agent information and agent information in association with agent identification information for identifying the agent. The agent information is information relating to the agent including the agent's name, address, date of birth, and facial feature data. The proxy information is the information of the principal who is represented by the representative, and includes the name of the principal, the date of birth of the principal, the relationship as seen from the principal of the representative. The facial feature data included in the agent information is data for authenticating the agent.

  In the example of the agent data 84c in FIG. 9, the agent is registered by being identified by the agent identification information “123456789”, and the agent has the name “Tanaka Hanako” and the date of birth “1990/6 /”. 1), the agent's name is “1990/4/1”, the name is “Tanaka Ichiro”, and the relationship with the agent is “spouse”. Show.

  Next, an internal configuration according to the present embodiment of the electronic bookkeeping machine 30 shown in FIG. 2 will be described. FIG. 10 is a block diagram showing an internal configuration of the electronic bookkeeping machine 30 according to the present embodiment. The electronic bookkeeping machine 30 is created by a card reader 33 for reading a financial card, a passbook MS reader 34 for reading a magnetic tape attached to a passbook, an image scanner 35 for reading an image of a form brought by a customer, and the electronic bookkeeping machine 30. The printer 36 that prints the slip, the number tag printer 37 that issues the number tag, and the camera 30 a that captures the face image of the customer who uses the electronic bookkeeping machine 30. In this embodiment, the slip is printed by the printer 36 and the number tag is printed by the number tag printer 37. However, the slip and the number tag may be printed by the printer 36. Alternatively, the number tag may not be printed by printing the slip including the contents printed on the number tag.

  The electronic bookkeeping machine 30 includes a display operation unit 31, a communication unit 32, a storage unit 38, and a control unit 39. The display operation unit 31 is a touch panel display or the like, and is an input / output unit that displays input items, displays operation input buttons, and receives operation inputs. The communication unit 32 is an interface unit for data communication with the server 20 and the identity verification server 80 via a communication network such as a LAN.

  The storage unit 38 is a storage device composed of a hard disk device, a nonvolatile memory, or the like. The storage unit 38 includes customer data 38a, slip image template data 38b, slip determination parameters 38c, slip item data 38d, composite slip image data 38e, identity verification requirement data 38f, and identity verification record data 38g.

  The customer data 38a is obtained by searching the customer data 24a possessed by the server 20 with information (for example, store number, subject and account number) specifying an individual obtained by inserting a financial card into the card reader 33, etc. Information related to customers.

  The slip image template data 38b exists for the number of types of all the slips to be created by the electronic bookkeeping machine 30, and items for identifying the slip image data, the position of the item on the slip, and the item for each slip type. And an identification number. The slip determination parameter 38c is data defining the correspondence between the customer's purpose of visiting the store and the type of slip.

  The slip item data 38d is input information of slip items input by the customer using the display operation unit 31 or the like. The combined slip image data 38e is image data in which the slip image template data 38b and the slip item data 38d are used and the input value of the slip item input by the customer is combined with the unfilled slip image.

  The personal identification requirement data 38f is data distributed from the personal identification server 80 and is the same as the personal identification requirement data 84a of the personal identification server 80. The personal identification record data 38g is generated when the personal identification record is created by the electronic bookkeeping machine 30, and is deleted when it is sent to the personal identification server 80. The data structure is the same as the personal identification record data 84b of the personal identification record data 38g.

  The control unit 39 is a control unit that controls the entire electronic bookkeeping machine 30, and includes a customer data management unit 39a, a slip item data generation unit 39b, a slip print processing unit 39c, a slip item data transmission unit 39d, and a number tag issue processing unit. 39e, a form image processing unit 39f and an identity verification record generating unit 39g. In practice, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and these programs are loaded into a CPU (Central Processing Unit) and executed, whereby processes corresponding to the respective programs are stored. Will be executed.

  When the financial card is inserted into the card reader 33 or the magnetic stripe of the passbook is read by the passbook MS reader 34, the customer data management unit 39a (for example, information acquired from the financial card or the magnetic stripe of the passbook (for example, By making a search request to the server 20 by specifying a store number, a subject code, and an account number, customer information related to the customer who has visited the store is obtained from the customer data 24a of the server 20, and stored in the customer data 38a.

  The slip item data generation unit 39 b uses the display operation unit 31 to input the customer's purpose of visiting the store, determines the type of the corresponding slip, and causes the display operation unit 31 to input the determined slip item. Thus, the slip item data 38d is generated. The slip print processing unit 39c generates composite slip image data 38e from the slip image template data 38b and the slip item data 38d, and creates the slip by printing the generated composite slip image data 38e with the printer 36. The slip item data transmission unit 39d transmits the slip item data 38d to the server 20 after the slip printing by the slip print processing unit 39c.

  The number tag issuance processing unit 39e assigns a receipt number by requesting the server 20 after completing the creation of all the slips and the transmission processing of all the slip item data 38d to the server 20, and describes the receipt number. The issued number tag is issued by the number tag printer 37. Even in the case where a plurality of slips are created, only one receipt number is assigned and one number tag describing the receipt number is issued.

  The form image processing unit 39f acquires the image of the form brought in by the customer by the image scanner 35, determines the type of the corresponding form from the acquired form image, and recognizes the character from the form image, and inputs information of the form item. Used to generate

  The identity verification record generating unit 39g evaluates whether the contents of the slip item data 38d generated by the slip item data generating unit 39b matches the conditions required for the identity verification of the identity verification necessary condition data 38f, and confirms the identity. If it is determined that the information is necessary, input of information described in the personal identification record is received, and personal identification record data 38g is generated based on the received content. Further, the person confirmation record generation unit 39g prints the person confirmation record slip based on the generated person confirmation record data 38g and transmits the person confirmation record data 38g to the person confirmation server 80.

  Further, if the identity verification record generating unit 39g accepts that the user is an agent in the entry of the identity verification record, the identity verification record generation unit 39g acquires the face image of the customer with the camera 30a, and stores the feature data of the face image in the identity verification server 80. Send to. The identity verification server 80 authenticates the agent by evaluating the similarity between the received face feature data and the agent's facial feature data registered in the agent data 84c registered in advance. In the present embodiment, the facial image feature is calculated from the facial feature data registered for the authentication of the agent and the facial image captured by the camera 30a, and the similarity between the two facial feature data is evaluated. However, the present invention is not limited to this. Entering information such as an agent's seal, fingerprint, vein, iris or PIN in the identity verification server 80 in advance and inputting the seal, fingerprint, vein, iris or PIN into the electronic bookkeeping machine 30 Information such as seals, fingerprints, veins, irises or passwords entered by the electronic bookkeeping machine 30, and agent seals, fingerprints, veins, irises or passwords registered in the identity verification server 80, etc. It is good also as what authenticates a proxy by comparing with this information.

  Next, a data structure according to the present embodiment of the electronic bookkeeping machine 30 shown in FIG. 2 will be described. FIG. 11 is an explanatory diagram for explaining the data configuration of the electronic bookkeeping machine 30 according to the present embodiment.

  The slip image template data 38b is data having a slip ID indicating the type of slip, slip item information, and image data of the slip corresponding to the slip ID as record items, and using the slip ID as key data. . The slip item information is composed of position information of the item and an item identification ID for identifying the item for each item to be entered by the customer on the slip. In the example of the slip image template data 38b in FIG. 11, the item identification ID of the first item of the slip associated with the slip ID “003” is “020”, and the item identification ID of the second item is “030”. ”Is included.

  The slip determination parameter 38c is data composed of a plurality of records having a slip ID indicating the purpose of visiting the store and the type of slip to be created corresponding thereto as a record item. In the example of the slip determination parameter 38c in FIG. 11, a slip with a slip ID “001” when the purpose of visiting the store is “payment”, and a slip with a slip ID “002” when the purpose of visiting the store is “withdrawal”. When the purpose of visiting the store is “transfer”, a slip with a slip ID “003” must be created, and when the purpose of visiting the store is “payment of public taxes”, a slip with a slip ID “004” must be created. Show.

The slip item data 38d is data having the receipt branch number, the slip ID determined by the purpose of visiting the store, and the item information of the slip with the slip ID as record items. The slip item information includes, for each slip item corresponding to the slip ID, an item identification ID for identifying the item and input information input by the customer for the item ID. In the example of the slip item data 38d in FIG. 11, the slip corresponding to the reception branch number “001” is the item value of the item whose ID is “020” and the item value of the slip is “004”. This indicates that a record whose item value is “52000” is included in the item whose item identification ID is “030”.

  Next, main screen display contents and screen transitions when creating a transfer transaction slip of the electronic bookkeeping machine 30 shown in FIG. 2 will be described. FIG. 12 is an explanatory diagram for explaining main screen display contents and screen transitions when a transfer transaction slip of the electronic bookkeeping machine 30 is created.

  FIG. 12 (1) shows an initial screen of the electronic bookkeeping machine 30. In the upper half of the screen, there is an area prepared for handwritten input of store visits using a touch pen. In addition, buttons for the purpose of visiting the store are arranged in the lower half of the screen, and the purpose of visiting the store can be specified by operating the corresponding buttons. In the screen of (1), when the “withdrawal” button is pressed from the store purpose button arranged in the lower half of the screen, the screen changes to the screen shown in (2).

  When the magnetic stripe of the bankbook is read by the bankbook MS reader 34 according to the guidance message “Please read the card or bankbook” on the screen of (2) in FIG. 12, the process proceeds to (3). When a “return” button arranged at the bottom of the screen is pressed, the screen returns to (1).

  The screen of (3) in FIG. 12 is a screen for designating the withdrawal amount, and the withdrawal amount can be input by using the amount designation button displayed on the right side of the screen. When “2”, “0”, “0”, “10,000”, “yen”, and “confirm” are operated in this order, all input items necessary for the withdrawal transaction are confirmed, and the confirmation screen of (4) Transition to. When a “return” button arranged at the bottom of the screen is pressed, the screen returns to (2). The “correction” button arranged at the bottom of the screen is used to correct the input contents during the withdrawal amount input.

  The screen of (4) in FIG. 12 reflects the current date as the request date, and the store name, subject, and account number reflect the contents read from the magnetic stripe of the bankbook, and the withdrawal amount is entered on the screen of (3). The name is reflected from the customer data 38a acquired from the server 20 by designating the store number, subject code and account number read from the magnetic stripe of the bankbook.

  In addition, there is a button for confirming the content displayed in (4) at the bottom of the screen of (4) in FIG. The “Confirm” button is pressed, the “Next transaction” button is pressed when there are other transactions to be executed without error, and the “Back” button is pressed when returning to the previous screen. When the “Confirm” button or the “Next transaction” button is pressed, the transaction processing displayed in (4) determines whether or not identity verification is necessary, and if it is determined that identity verification is necessary Transitions to the screen shown in (5). If it is determined that the user confirmation screen is unnecessary, and if the “confirm” button is pressed, the slip of the content displayed on the screen of (4) is printed by the printer 36 and the number tag is printed. Is issued by the number tag printer 37. If the “next transaction” button has been pressed, the slip of the content displayed on the screen (4) is printed by the printer 36 and the screen returns to the screen (1). In this embodiment, the slips are sequentially printed at the timing of pressing the “next transaction” button, but all the slips are collected at the timing of pressing the “confirm” button indicating the completion of input of all slip items. It may also be printed. If there is an error in the content displayed on the screen of (4), the item name of the displayed item can be touched to return to the input screen for that item.

  The screen of (5) in FIG. 12 is a screen that is displayed when it is determined that identification is required after the entry of the slip item is completed, and a message prompting for input of identification information as shown in (5). Is displayed. By pressing a “return” button arranged at the bottom of the screen, it is possible to return to the screen of (4). In addition, when a “confirm” button arranged at the bottom of the screen is pressed, a transition is made to a screen for inputting an item of personal confirmation record. The screen for inputting the items of the personal identification record will be described later.

  As shown in FIG. 12, an item can be input not only by operating a button displayed on the screen but also by reading a magnetic tape of a bankbook. Similarly, by inserting a financial card into the card reader 33, the image scanner 35 collects data read from the financial card, and tax and utility bill payment forms, and the contents described in the payment form are recognized as characters. It is also possible to input items using the data obtained by doing so.

  Next, an auxiliary information display area when a slip is created with the electronic bookkeeping machine 30 shown in FIG. 2 will be described. FIG. 13 is an explanatory diagram for explaining an auxiliary information display area when a slip is created by the electronic bookkeeping machine 30. In the electronic bookkeeping machine 30, it is possible to display information useful for the customer to input on the screen for inputting information corresponding to the item of the slip using the display operation unit 31, and such information is displayed. The area on the screen to be used is called the auxiliary information display area. The contents displayed in the auxiliary information display area may be contents corresponding to the item or contents corresponding to the type of the slip, when the slip item is input. Further, it may be possible to switch display / non-display of the auxiliary information display area by setting or operation.

  (1) of FIG. 13 is an example of a screen for designating a withdrawal amount in the process of selecting a withdrawal transaction and creating a withdrawal transaction slip. In the auxiliary information display area, information on the account to be withdrawn is displayed, and the store number, subject, account number and balance of the account are displayed. Since the customer can check the balance of the account to be withdrawn while operating the electronic bookkeeping machine 30, it is possible to efficiently input an appropriate withdrawal amount so as not to run out of balance.

  FIG. 13B is an example of a screen for designating a transfer amount in the process of selecting a transfer transaction and creating a transfer request form. In the auxiliary information display area, information on a fee to be collected when making a transfer is displayed. In the example shown in (2), the transfer fee specified by the transfer amount and whether the transfer is to the bank or another bank is displayed, but if the transfer is determined, it is determined The part corresponding to the destination may be highlighted or only the part corresponding to the determined destination may be displayed. This allows the customer to recognize the necessary fees in advance.

  The example of the content displayed in the auxiliary information display area shown in FIG. 13 is an example. For example, in the case of a foreign currency exchange transaction, information on an exchange rate, or in the case of a screen for specifying a transfer destination, a past transfer It may be information on results, information on fees in the case of currency exchange transactions, information on waiting for a window that is not directly related to transactions, or information notified from financial institutions or stores.

  Next, main screen display contents and screen transition when an identity confirmation record is created by the electronic bookkeeping machine 30 shown in FIG. 2 will be described. FIG. 14 is an explanatory diagram for explaining main screen display contents and screen transitions at the time of creating a personal identification record by the electronic bookkeeping machine 30.

  (1) in FIG. 14 is the screen shown in (5) in FIG. 12, which is displayed when the entry of the slip item is completed and it is determined that the identity verification is necessary. By depressing a “confirm” button arranged in the lower part of (1), a series of screens for accepting input of items of personal identification record are displayed in order.

  (2) in FIG. 14 is a screen for designating the type of identity verification document. On the screen, a plurality of valid document names are displayed as identification data, and by selecting from these, it is possible to specify an identification document that can be presented. When “Driver's License” is selected in (2), the screen changes to (3). Further, when a “return” button arranged at the bottom of the drawing is pressed, the screen returns to (1).

  (3) in FIG. 14 is a screen for designating whether the customer who visited the store is the principal or the agent when requesting the transaction of the created slip. On the screen, a “person” button for designating the person and a “agent” button for designating the person are arranged. When the “person” button is pressed in (3), the screen changes to (4). Further, when a “return” button arranged at the bottom of the drawing is pressed, the screen returns to (2).

  (4) of FIG. 14 is a screen for designating the occupation of the customer. A plurality of occupation names are displayed on the screen, and the occupation can be designated by selecting from among them. When “Public employee” is selected in (4), the screen changes to (5). Further, when a “return” button arranged at the bottom of the drawing is pressed, the screen returns to (3).

  (5) in FIG. 14 is a screen for designating the purpose of the transaction requested in the created slip. A plurality of selectable purposes are displayed on the screen, and the purpose of the transaction can be specified by selecting from among them. When “settlement of living expenses” is selected in (5), the screen changes to (6). Further, when a “return” button arranged at the bottom of the drawing is pressed, the screen returns to (4).

  (6) in FIG. 14 is a screen for inputting the date of birth of the customer. By selecting the era name on the screen and using the numeric buttons displayed on the right side of the screen, you can enter your date of birth. Enter your date of birth and press the "Confirm" button at the bottom of the screen. Then, the screen shifts to a screen for inputting the next identification record item. The “correction” key at the bottom of the screen is used to erase the input information. When the “return” button arranged at the bottom of the drawing is pressed, the screen returns to (5). In this way, when input for all items is completed according to the automatically expanded screen, the screen (7) is displayed.

  (7) in FIG. 14 is a screen displaying a list of the contents described in the identity confirmation record entered on the screens shown in (2) to (6). The customer confirms the entered contents and If there is no other transaction to be executed without error, the “Confirm” button is pressed, and if there is another transaction to be executed without error, the “Next transaction” button is pressed. When the items displayed in the list are to be corrected, by touching the name of the item to be corrected, a transition is made to a screen for inputting the touched item.

  When the “confirm” button is pressed on the screen of FIG. 14 (7), the image of the personal identification document designated on the screen of (2) is collected by the image scanner 35, and the slip and the personal identification record are printed on the printer 36. The number tag is issued by the number tag printer 37. When the “next transaction” button is pressed on the screen (7) in FIG. 14, the image of the personal identification document designated on the screen (2) is collected by the image scanner 35, and the slip and the personal identification record are recorded. Is printed by the printer 36, and the display returns to the store visit purpose input screen shown in FIG.

  In the example of the screen transition shown in FIG. 14, the example in which the information on the items of the personal identification record is input in order has been described. For example, in the transfer transaction, the name of the client needs to be described in the slip, and the name of the customer who requested the transaction is also required in the identity verification record. As described above, when the information to be registered in the identity verification record is included in the slip item, the information on the slip item is not changed to the identity verification item without displaying the input screen for the corresponding identity verification record item. reflect.

  Next, a processing procedure for generating slips and identification records in the electronic bookkeeping machine 30 shown in FIG. 2 will be described. FIG. 15 is a flowchart showing a processing procedure for generating slips and identity verification records in the electronic bookkeeping machine 30.

  First, the slip item data generation unit 39b determines the type of slip from the contents received on the screen for inputting the store visit purpose shown in (1) of FIG. 12 (step S201). The slip item data generation unit 39b displays a screen for inputting slip items according to the determined slip type, accepts input by the customer, and registers the received content in the slip item data 38d (step S202). . If there is a slip item that has not been accepted yet (step S203; No), the process returns to step S202.

  If input for all slip items is accepted (step S203; Yes), the slip item data generation unit 39b displays an input item confirmation screen as shown in (4) of FIG. 12 (step S204). . On the input item confirmation screen displayed in step S204, when the “return” button is pressed or an operation for specifying an item to be corrected is performed (step S205; No), the process returns to step S202, and the specified slip item is selected. Move on to re-input processing.

  In addition, if the displayed content is confirmed by pressing the “Confirm” button or the “Next transaction” button on the input item confirmation screen displayed in Step S204 (Step S205; Yes), the personal confirmation record generation unit 39g determines whether or not the identity verification is necessary by evaluating whether or not the contents of the slip item data 38d match the conditions necessary for the identity verification registered in the identity verification necessary condition data 38f (step S206). .

  If it is determined that the identity confirmation is not necessary (step S207; No), the process proceeds to step S218. If it is determined by the identity confirmation necessity determination process (step S206) that the identity confirmation is necessary (step S207; Yes), the reason why the identity confirmation as shown in (5) of FIG. A message prompting creation of a confirmation record is displayed (step S208). When the “return” button is pressed on the screen displayed in step S208 (step S209; No), the process returns to step S204. Further, when the “confirm” button is pressed on the screen displayed in step S208 (step S209; Yes), the principal confirmation record generating unit 39g displays a screen for inputting the item of the principal confirmation record, The customer's input is accepted, and the accepted content is registered in the personal identification record data 38g (step S210).

  If there is still an uninput item among the items in the personal identification record (step S211; No), the process returns to step S210. If all the items of the personal identification record have been input (step S211; Yes), the personal identification record generating unit 39g displays the input items of the personal identification record as shown in (7) of FIG. The input item confirmation screen on which the list is displayed is displayed (step S212). If the item to be corrected is designated on the input item confirmation screen displayed in step S212 (step S213; No), the process returns to step S210 to re-input the designated personal identification record item. Migrate to

  When the “confirm” button or the “next transaction” button is pressed on the input item confirmation screen displayed in step S212 (step S213; Yes), the principal confirmation record generating unit 39g receives the image data of the principal confirmation document. Collected by the image scanner 35 and reflected in the personal identification record data 38g (step S214), and the personal identification with the items entered by combining the data for each item registered in the personal identification record data 38g with the image of the personal identification record form Image data for recording is generated (step S215). Further, the person confirmation record generating unit 39g prints the image data of the person confirmation record generated in step S215 by the printer 36 (step S216), and transmits the person confirmation record data 38g to the person confirmation server 80 (step S217). .

  The voucher print processing unit 39c generates image data of a voucher in which an item has been entered by combining the voucher image extracted from the voucher image template data 38b with the voucher image and the data for each item registered in the voucher item data 38d. And stored in the composite slip image data 38e (step S218). Further, the slip print processing unit 39c prints the composite slip image data 38e generated in step S218 with the printer 36 (step S219), and transmits the slip item data 38d to the server 20 (step S220).

  If there is another transaction for which a request is desired (step S221; Yes), the process returns to step S201. If there is no other transaction for which a request is desired (step S221; No), the number tag issue processing unit 39e issues a number tag with the number tag printer 37 (step S222), and the process is terminated.

  In the processing procedure shown in FIG. 15, the personal identification record and the slip are printed separately, but in order to clarify the correspondence between the slip and the personal identification record, the slip is printed on one sheet of paper. An image and an image of identity verification record may be printed. In addition, when printing slips and identity verification records on separate papers, information such as store number, receipt number, acceptance branch number, etc. that can be associated with slips and identity verification records and printed as text Alternatively, the correspondence may be clarified by printing a QR code (registered trademark).

  Further, in the processing procedure shown in FIG. 15, the identity confirmation record is always generated when it is determined that the identity confirmation is necessary depending on the type of transaction or the content of the transaction, but the present invention is not limited to this. Absent. For example, referring to the identity verification record data 84b recorded in the identity verification server 80, if the identity verification record of the customer is performed within the most recent predetermined period, the creation of the identity verification record is excluded. Also good. In that case, it is also possible to display only a message to the effect that preparation for presenting the identity verification document is made.

  Next, the internal configuration according to the present embodiment of the window terminal 40 shown in FIG. 2 will be described. FIG. 16 is a block diagram illustrating an internal configuration of the window terminal 40 according to the present embodiment. The window terminal 40 includes a display operation unit 41, a communication unit 42, a storage unit 43, and a control unit 44. The display operation unit 41 is a touch panel display device, and is an input / output unit that displays a screen including buttons and items to be input by a customer. The communication unit 42 is an interface unit for data communication with the server 20, the identity verification server 80, and the printer 94 via a communication network such as a LAN. Further, the window terminal 40 is a device having a part of the functions of the electronic bookkeeping machine 30, and the components existing in the window terminal 40 are equivalent to the components included in the electronic bookkeeping machine 30. The description of the individual components will be omitted here mainly for the purpose of explaining the structural differences from the electronic bookkeeping machine 30.

  The window terminal 40 is not connected to the card reader 33, the passbook MS reader 34, the image scanner 35, and the number tag printer 37 that are connected to the electronic bookkeeping machine 30. Since these devices are not connected, the functions related to these devices and the storage unit 43 related to the functions are also degenerated. A printer that prints the created slip has a connection form that is different from that of the electronic bookkeeping machine 30 but is connected via a communication network such as a LAN.

  As for the storage unit 43, customer data 43a, slip image template data 43b, slip determination parameter 43c, slip item data 43d, composite slip image data 43e, identity verification requirement data 43f, and identity verification record data 43g are electronic bookkeeping, respectively. The data structure is the same as the customer data 38a, slip image template data 38b, slip determination parameter 38c, slip item data 38d, composite slip image data 38e, identity verification necessary condition data 38f, and identity verification record data 38g of the machine 30, and description thereof is omitted. To do.

  The control unit 44 includes a customer data management unit 44a, a slip item data generation unit 44b, a slip print processing unit 44c, a slip item data transmission unit 44d, and an identity verification record generation unit 44e. This corresponds to the management unit 39a, the slip item data generation unit 39b, the slip print processing unit 39c, the slip item data transmission unit 39d, and the personal identification record generation unit 44e. A description of processing units having similar functions will be omitted, and only differences will be mainly described.

  The slip item data generation unit 44b designates data specifying the created slip, such as a receipt number, acquires the generated data from the slip item data 24d of the server 20, and temporarily stores it in the internal slip item data 43d. The acquired slip item data 43d is displayed on the display operation unit 41, and the operation of the display operation unit 41 enables the customer to correct the input information of the slip item. When the correction of the slip item data 43d is completed, the slip print processing unit 44c prints a slip reflecting the correction contents from the printer 94.

  In addition, the personal identification record generation unit 44e designates data for identifying the created personal identification record, such as a reception number, and obtains the generated data from the personal identification record data 84b of the personal identification server 80 to obtain the internal identification data. The personal identification record data 43g that is temporarily stored in the confirmation record data 43g and acquired in the display operation unit 41 is displayed, and the input information of the item of the personal identification record can be corrected by operating the display operation unit 41. Further, the personal identification record generation unit 44e prints the personal identification record reflecting the correction contents from the printer 94. By installing the window terminal 40 having these functions at the window, it is possible to correct the slip and the identity verification record at the window.

  Next, the process procedure of the correction process of the slip and the identity confirmation record in the window terminal 40 shown in FIG. 2 will be described. FIG. 17 is a flowchart showing a processing procedure for correcting the slip and the identity verification record in the window terminal 40.

  First, the display operation unit 41 receives an input of the receipt number of the slip to be corrected (step S301), and the slip item data generation unit 44b acquires the item data of the slip corresponding to the received receipt number from the server 20. The personal identification record generating unit 44e acquires the personal identification record data corresponding to the received receipt number from the personal identification server 80 and stores it in the internal personal identification record data 43g. (Step S302).

  In addition, when the correction target is a slip or an identity confirmation record (step S303) and the correction target is a slip (step S304; Yes), the slip item data generation unit 44b displays A list of slip items already input as shown in (4) is displayed, and if there is an item to be corrected and if there is correction, designation of the item to be corrected is accepted (step S305). If there is an instruction for the item to be corrected (step S306; Yes), the slip item data generation unit 44b displays a screen for correcting the specified item, receives the correction content, and receives it. The correction contents are reflected in the slip item data 43d (step S307), and the process returns to step S305.

  If there is no item to be corrected (step S306: No), the slip print processing unit 44c fills in the item image obtained by combining the data of each item registered in the slip item data 43d with the slip image corresponding to the slip type. Image data of the completed slip is generated (step S308). Further, the slip print processing unit 44c prints the image data of the slip generated in step S308 with the printer 94 (step S309), transmits the slip item data 43d to the server 20 (step S310), and returns to step S303. .

  If the object to be corrected is not a slip (step S304; No) and is an identity confirmation record (step S311; Yes), an item of an already entered identity confirmation record as shown in (7) of FIG. When a list is displayed and there is an item to be corrected and there is correction, designation of the item to be corrected is accepted (step S312). When there is an instruction for the item to be corrected (step S313; Yes), the person confirmation record generating unit 44e displays a screen for correcting the specified item, receives the correction content, and receives it. The correction contents are reflected in the personal identification record data 43g (step S314), and the process returns to step S312.

  If there is no item to be corrected (step S313: No), the personal identification record generating unit 44e displays the acquired personal identification document image in the personal identification record data 43g and determines whether or not to recollect the image. The designation is accepted (step S315). If an instruction indicating that it is not necessary to recollect the image of the personal identification document in step S315 is received (step S316; No), the process proceeds to step S318. If an instruction indicating that it is necessary to re-collect the image of the personal identification document in step S315 is received (step S316; Yes), the personal identification record generation unit 44e acquires the image data and reflects it in the personal identification record data 43g. (Step S317).

  Further, the personal identification record generating unit 44e generates image data of the personal identification record in which the items are entered by combining the data for each item of the personal identification record registered in the personal identification record data 43g with the image of the personal identification record form. (Step S318). Further, the personal identification record generating unit 44e prints the image data of the personal identification record generated in step S318 with the printer 94 (step S319), and transmits the personal identification record data 43g to the personal identification server 80 (step S320). ), The process returns to step S303. If it is specified in step S303 that neither the slip nor the personal identification record is corrected (step S311; No), the process is terminated.

  In the processing procedure shown in FIG. 17, it is assumed that a slip associated with the designated receipt number and the personal identification record are generated by the electronic bookkeeping machine 30 and the corresponding data exists in the server 20 and the personal identification server 80. It is a processing procedure. However, identity verification may be required by changing the item content of the slip at the window terminal 40. In this case, the window terminal 40 can also generate a personal identification record by displaying a screen as shown in (5) of FIG. 12 according to the determination of whether or not the personal identification record is necessary.

  As described above, in the present embodiment, before the customer is called to the window, the electronic bookkeeping machine 30 accepts input of information specifying the type of slip and information corresponding to the specified slip item, The slip item data 38d, which is information corresponding to the slip type and slip item, is generated and stored, and the slip is printed based on the slip item data 38d. Further, the slip item data 38d determines whether or not the identity verification is necessary. When it is determined that the identity verification is necessary, the input of the information described in the identity verification record is accepted, and the identity verification record data 38g is generated and stored. Since the personal identification record is printed on the basis of the personal identification record data 38g, it is possible to efficiently provide the counter service even for a transaction that requires the personal identification in a financial institution or the like.

  In this embodiment, the electronic bookkeeping machine 30 inputs a slip item according to the purpose of visiting the store, and if it is determined that personal identification is required, the personal identification record item is input, and the contents input by the printer 36 are displayed. However, the present invention is not limited to this, and the electronic bookkeeping machine 30 does not print the slip and the personal identification record from the electronic bookkeeping machine 30 to the printer 36. It is assumed that printing is performed by the printer 94 after confirming the contents at the window terminal 40 that has received the input information of the slip item input in step 1 and the input information of the identification confirmation record item, or after correcting the received information as necessary. Also good.

  In the present embodiment, the accepting machine 10 does not issue a number tag when guiding to the electronic bookkeeping machine 30, but issues a number tag after creating a slip and an identification record in the electronic bookkeeping machine 30. However, the present invention is not limited to this, and even when guiding to the electronic bookkeeping machine 30, the reception machine 10 issues a number tag, and information such as the purpose of visiting the store entered by the reception machine 10 is entered in the reception number. By sending the associated information to the electronic bookkeeping machine 30 and inputting the receipt number of the number tag issued by the customer guided to the electronic bookkeeping machine 30, the information for the purpose of visiting the store entered by the reception machine 10 is pulled. A succession process may be performed.

  Further, in this embodiment, the information is transferred by transmitting the input information of the slip item input by the electronic bookkeeping machine 30 and the input information of the item of the personal identification record to the counter terminal 40 installed at the counter. However, the present invention is not limited to this. For example, the electronic bookkeeping machine 30 stores the input information of the slip item and the input information of the identification record item in a storage medium, and the information is transferred by reading the storage medium into the counter terminal 40 installed in the counter. May be performed. In addition, for example, the slip information input by the electronic bookkeeping machine 30 and the input information of the personal identification record item are converted into a QR code, the QR code is printed on paper, and the QR code printed on the paper is used as a window. The information may be exchanged by reading the information at the window terminal 40 installed in the network. Further, for example, the input information of the slip item and the input information of the identification record item input by the electronic bookkeeping machine 30 are stored in the storage unit 38 of the electronic bookkeeping machine 30, so Information may be transferred by acquiring information stored in the storage unit 38. In addition, for example, the slip item input information and the personal identification record input information input by the electronic bookkeeping machine 30 may be directly transmitted to the window terminal 40 without going through the server 20.

  Further, in this embodiment, when the electronic bookkeeping machine 30 creates slips and identity verification records for a plurality of transactions in association with one receipt number, at the end of creation of one slip and identity verification record. Specify the slips to be created and whether or not to have identity verification records, and if there are other slips and identity verification records to be created, continue to create other slips by performing an operation to that effect. However, the present invention is not limited to this. At the time of starting the operation on the electronic bookkeeping machine 30, by specifying the type of transaction or the number of transactions desired to be requested, the slip and the person Each time a verification record is created, one receipt number corresponds to the specified transaction type or number of transactions, even if you do not specify whether you want to create another slip or identity verification record. With It may be created Te.

  Further, in this embodiment, whether or not the identity verification is necessary is determined based on the purpose of visiting the store entered in the electronic bookkeeping machine 30 or the contents of the slip item corresponding to the purpose of visiting, but the present invention is not limited to this. Instead, the determination may be made for the purpose of visiting the store, which is input at the receiving machine 10. When it is determined whether or not the identity confirmation is performed in the accepting machine 10, the accepting machine 10 guides the customer to the electronic bookkeeping machine 30 when it is determined that the identification is not necessary but the identity confirmation is necessary. The machine 30 may receive an input of an item of personal identification record and generate the personal identification record.

  In the present embodiment, the two types of counters have been described as the high counter and the low counter. However, the present invention is not limited to this, and there are three or more types of counters. However, it may be a case where a waiting is formed.

  In addition, each configuration illustrated in the above-described embodiments is functionally schematic and does not necessarily need to be physically configured as illustrated. That is, the form of distribution / integration of each device is not limited to that shown in the figure, and all or a part thereof may be functionally or physically distributed / integrated in an arbitrary unit according to various loads or usage conditions. Can be configured.

As described above, the slip generation system , electronic bookkeeping machine, and slip generation method according to the present invention are suitable for efficiently providing a window service even for a transaction that requires identity verification in a financial institution or the like. ing.

DESCRIPTION OF SYMBOLS 10 Reception machine 11, 31, 41 Display operation part 12 Number tag printing part 13, 33 Card reader 14, 23, 32, 42, 83 Communication part 15, 24, 38, 43, 84 Storage part 15a, 24a, 38a, 43a Customer data 15b Customer guidance condition data 16, 25, 39, 44, 85 Control unit 16a, 39a, 44a Customer data management unit 16b Reception processing unit 16c Customer guidance determination unit 16d Number tag issue unit 20 Server 21, 81 Input unit 22, 82 display unit 24b receipt number status data 24c customer stay status data 24d, 38d, 43d slip item data 25a customer data search unit 25b receipt number management unit 25c employee reporting unit 25d slip data management unit 25e call processing unit 30 electronic bookkeeping machine 30a camera 34 Passbook MS Reader 35 Image Scanner 36, 94 Printer 37 Number tag printer 38b, 43b Document image template data 38c, 43c Document determination parameter 38e, 43e Composite document image data 38f, 43f, 84a Personal identification requirement data 38g, 43g, 84b Personal identification record data 39b, 44b Document item data Generation unit 39c, 44c Slip print processing unit 39d, 44d Slip item data transmission unit 39e Number tag issue processing unit 39f Form image processing unit 39g, 44e Personal identification record generation unit 40 Counter terminal 80 Personal identification server 84c Proxy data 85a Personal identification Recording data management unit 85b Agent data management unit 85c Agent face authentication processing unit 90 Office monitor 91 Teller monitor 92 Number calling device 93 Lobby terminal

Claims (11)

A slip generation system having an electronic bookkeeping machine that is arranged in a store of a financial institution and that accepts input of slip items by a customer and generates slip data for transactions by slips,
The electronic bookkeeping machine
Transaction content acceptance means for accepting input of the content of the requested transaction;
Slip data generating means for generating slip data including information on the contents of the transaction accepted by the transaction content accepting means;
Determination means for determining whether or not the identity verification is necessary based on the contents of the transaction received by the transaction content receiving means;
And a personal identification record data generating unit that receives the input of data to be included in the personal identification record and generates the personal identification record data including the received data when it is determined that the personal identification is necessary by the determination unit. A feature slip generation system. The content of the transaction accepted by the transaction content acceptance means includes information on the amount of money,
The slip generation system according to claim 1, wherein the determination unit determines that a record of identity verification is necessary when the amount received by the transaction content reception unit is equal to or greater than a predetermined amount. The content of the transaction received by the transaction content receiving means includes information on the type of transaction,
The voucher according to claim 1, wherein the determination unit determines that a record of identity verification is required when the transaction type received by the transaction content reception unit is a specific type of transaction. Generation system. A personal identification server device communicably connected to the window terminal and the electronic bookkeeping machine;
The identity verification server device
Identity verification record data management means for managing identity verification record data acquired from the electronic bookkeeping machine;
4. A providing means for providing identity verification record data managed by the identity verification record data management means in response to a request from the window terminal. The document generation system described. The identity verification server device
Further comprising agent management means for managing the agent data including the agent authentication information in association with the principal,
The identity verification record data generation means, when making a transaction request by the agent, authentication information included in the agent information managed by the agent management means, the acquired authentication data of the agent, The voucher generating system according to claim 4, wherein: The electronic bookkeeping machine
6. An association means for associating the slip data generated by the slip data generation means with the personal identification record data generated by the personal identification record data generation means. The slip generation system according to one. A server device communicably connected to the window terminal and the electronic bookkeeping machine;
The server device
Comprising identification information management means for managing identification information for identifying the transaction accepted by the transaction content acceptance means,
The associating means associates the slip data and the personal identification record data by including identification information managed by the identification information management means in the slip data and the personal identification record data. The slip generation system according to claim 6.   The identity verification record data generation means acquires the contents of the slip data for items common to the slip data generated by the slip data generation means and reflects them in the identity verification record data. Item 8. The slip generation system according to any one of Items 1 to 7. The electronic bookkeeping machine
An output means for printing the slip data generated by the slip data generation means and the personal identification record data generated by the personal identification record data generation means on a sheet of paper. The slip generation system according to any one of 1 to 8. An electronic bookkeeping machine that is disposed in a financial institution store and accepts input of slip items by a customer and generates slip data for transactions using slips ,
Transaction content acceptance means for accepting input of the content of the requested transaction;
Slip data generating means for generating slip data including information on the contents of the transaction accepted by the transaction content accepting means;
Determination means for determining whether or not the identity verification is necessary based on the contents of the transaction received by the transaction content receiving means;
And a personal identification record data generating unit that receives the input of data to be included in the personal identification record and generates the personal identification record data including the received data when it is determined that the personal identification is necessary by the determination unit. A featured electronic bookkeeping machine. A slip generation method in a slip generation system that has an electronic bookkeeping machine that is disposed in a store of a financial institution and accepts input of slip items by a customer and generates slip data for transactions by slips,
Transaction details receiving step for accepting input of details of transactions requested by the electronic bookkeeping machine,
A slip data generation step in which the electronic bookkeeping device generates slip data including information on the content of the transaction accepted in the transaction content acceptance step;
A determination step of determining whether or not an identity verification is necessary based on the transaction content received by the transaction content reception step,
Step of generating personal identification record data including data received by accepting input of data to be included in the personal identification record when the electronic registration device determines that personal identification is necessary in the determination step. A slip generation method characterized by including and.

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