JP5238226B2 - Reception processing system - Google Patents

Description

  The present invention relates to a system for accepting a business request of a customer who has visited a store in a business store such as a financial business or a securities business and processing it.

Conventionally, as an example of a reception system in a business store such as a financial business or a securities business, the image data of a slip filled in by a customer is created by a reception terminal installed in the store, and character recognition processing of the image data is performed. A system is known in which an appropriate window is determined in accordance with the contents of entry (for example, business type) and a customer is called there (see, for example, Patent Document 1).
Japanese Patent Laid-Open No. 11-213060

  However, the reception system described in the above publication is a system that simply performs reception at the reception terminal and then calls the customer to the counter, and the processing of the business requested by the customer is called by the customer at the counter. Will start from. Therefore, the customer waits in the lobby etc. after receiving at the reception terminal before being called to the window for the first time, and again waiting in the lobby etc. until the processing of the requested work is completed after being called to the window. become. Thus, in the reception system described in the publication, the waiting time is divided into at least two times, so that the customer feels waiting for a considerably long time.

  Also, for example, when the requested work is a work that requires identity verification, the customer presents identity verification documents (driver's license, etc.) when called to the counter, and the teller copies it. Will take. When it is necessary to create such a personal identification record, the processing time at the window becomes longer, so that the processing efficiency of the entire store is lowered, thereby further increasing the waiting time of the customer.

  The present invention has been made in view of such a point, and an object of the present invention is to shorten a waiting time of a customer in a business store such as a financial business or a securities business as much as possible.

  According to one aspect of the present invention, the acceptance processing system is a system for accepting a business requested by a customer visiting the store and processing the requested business.

  The system is installed in the store and reads a form entered by the customer by an image scanner to create image data, and issues a reception number to the customer. Further, the image data and the reception number A reception terminal for transmitting the form reception data associated with the communication line, a storage means for storing the form reception data received via the communication line, and an input unit operated by an operator; The form acceptance data stored in the storage means is read out automatically or in response to an operation signal from the input unit, and character recognition processing is executed on the image data, and is described in the form And a processing terminal that performs backward processing of the customer's requested work based on an operation signal from the input unit corresponding to the content.

  According to this configuration, the customer who visits the store first enters the requested business content in the form, and after that entry, accepts it at the reception terminal. The reception at the reception terminal means that the reception terminal creates image data of the completed form using an image scanner and issues a reception number to the customer. For example, the receipt number may be issued by issuing a paper (card) on which the receipt number is printed, or by displaying the receipt number on the display unit.

  The reception terminal that has created the image data and issued the reception number also creates the form reception data by associating the image data with the reception number, and transmits it via the communication line. The transmitted form acceptance data is received by the storage means and stored therein. This storage means may be installed in the business store, or may be installed outside the business store (for example, an office concentration center).

  Thus, the form acceptance data stored in the storage means is automatically or manually read out by the processing terminal, and the processing terminal executes character recognition processing on the image data. As a result, the contents of the completed form are recognized. In this character recognition process, correction may be made manually by an operator so as to correct an error in character recognition. The operator can easily perform manual correction by looking at the image data.

  After the completion of the character recognition process, the processing terminal executes a process based on an operation by the operator according to the contents described in the form, and thereby, for example, a customer such as a deposit process, a withdrawal process, and a transfer process. The back-end processing of the requested work is performed.

  In this way, in this system, after a customer fills out a form and accepts it in the receiving device, the back-end processing of the requested work is performed according to the contents of the form even if the customer does not go to the window. . For this reason, compared to the case where the customer service is actually started after calling the customer at the window as in the conventional system, the client task is processed faster and the waiting time of the customer at the store is shortened.

  Further, in this system, it is not possible to accept at the reception terminal unless a form is entered. In other words, in the past, there was a case where a form was filled in after it was called to the counter, and the time required for processing at the counter per customer could increase, but such a problem can be solved. As a result, the processing efficiency in the store is improved and the waiting time of the customer is further shortened.

The system also while being placed in counter of the store, further comprising a teller terminal having an input unit teller operated, the processing terminal, after the end of the rear processing of the request operations, at least the reception number and the Processing completion data associated with processing contents is transmitted via the communication line, and the teller terminal receives the processing completion data via the communication line and displays the data on a display unit, and When any processing completion data displayed on the display unit is selected in response to an operation signal from the input unit, the notification unit notifies the reception number corresponding to the selected processing completion data. to call the customer to the counter.

  In this way, after the back-end processing of the requested work is completed by the processing terminal, the customer is called to the counter according to the operation of the teller terminal, and at the counter, for example, the customer hands cash to the teller. Only cash processing such as handing cash from the teller to the customer will be performed. Therefore, the customer hardly has to wait again in the lobby after being called to the window, and after receiving at the reception terminal, the customer only has to stop at the window once. In other words, the waiting time is one time, and this makes it possible to shorten the waiting time and also feels that the waiting time has become shorter in terms of the psychology of the customer.

  The system is installed in the store and further includes a depositing machine that performs a cash process for counting and storing the input cash, and when the depositing machine performs the cash process, Issuing specific data for specifying the cash processing to the customer, and transmitting payment data including the deposit amount in association with the specific data via the communication line, and the receiving terminal And receiving the deposit data associated with the specific data, and when the specific data is input by a predetermined operation of the customer, the deposit data corresponding to the specific data is specified and the deposit data And the form acceptance data in which the image data is associated is transmitted via a communication line, and the processing terminal receives the form acceptance data in which the deposit data is associated. Performing the deposit process based on the data may be.

  As mentioned above, only cash processing etc. will be performed at the counter in the store, but if the customer himself has already processed cash using this deposit machine as in this configuration, it will be accepted by the reception terminal As a result, all the deposit processing to be performed by the customer side is completed. In other words, this configuration eliminates the need for customers to go to the counter. As a result, the processing efficiency of the entire store is improved, and the processing in the store becomes smoother. As a result, the waiting time of the customer is further shortened.

  The system further includes a seal storage unit that stores a seal image of a registered seal, and the image data created in the reception terminal includes an image of a seal imprinted on the form, and the processing terminal The seal image corresponding to the registered seal is read out from the seal storage means automatically or in response to an operation signal from the input unit, and the seal image and the seal included in the image data. The image may be displayed on the display unit so that both can be collated.

  At the time of reception at the reception terminal, by creating the image data of the form, the processing terminal checks the seal image included in the image data with the seal image of the registered seal stored in the seal storage means. Is possible. This configuration is effective for further shortening the waiting time of the customer.

  The reception terminal may create image data of a personal identification document by the image scanner and associate the image data with the form reception data when the customer's requested job is a job that requires identification. Good.

  As previously mentioned, identity verification documents were previously presented at the counter, but in this system, the customer visits the counter by creating image data of the identity verification document at the time of reception at the reception terminal. No need to present identity verification documents. This reduces the burden on the teller and shortens the response time at the customer counter. This means that the processing efficiency of the entire store is increased, and as a result, the waiting time of the customer who came to the store can be shortened.

  The identity verification itself may be performed when the customer is called to the window. Alternatively, for example, a person in charge may be arranged near the reception terminal, and the person in charge may be confirmed by the person in charge. In this case, it may be possible to create a personal identification record using the reception terminal.

  As described above, according to the present invention, since the image data of the form is created at the reception terminal and the customer process at the store is advanced based on the image data without calling the customer to the window, The waiting time can be shortened. Further, since the business request received at the reception terminal is always filled with a form, the processing efficiency in the store is improved and the waiting time of the customer can be further shortened.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. It should be noted that the following description of the preferred embodiment is merely illustrative in nature, and is not intended to limit the present invention, its application, or its use.

(Embodiment 1)
FIG. 1 is a diagram showing an overall configuration of a reception processing system according to an embodiment of the present invention. In this embodiment, this system is a system installed in a bank, but the type of business in which this system can be introduced is not limited to a bank. It can be introduced into various industries as long as it includes business stores such as financial businesses and securities businesses where customers come to the store and request various operations.

  This system is roughly divided into a sales store 1 (only one sales store 1 is shown in the figure) where a customer visits the store and requests various business operations, and various business operations requested by the customer at each business store 1. The office concentration center 2 that performs the processing (backward processing) in a concentrated manner, and each business store 1 and the office concentration center 2 are connected to each other via, for example, a dedicated line 31 capable of transmitting and receiving data. Has been.

  One or a plurality of reception terminals 4 are installed in the lobby in each business store 1. As will be described later, the reception terminal 4 is basically a terminal that is operated by a customer who requests a job.

  A teller terminal 5 that is operated by a person in charge (teller) of the counter is installed at each counter in the business store 1. Although two teller terminals 5 are shown in FIG. 1, the number of teller terminals 5 is not particularly limited in this system.

  Furthermore, in this embodiment, the deposit machine 61 is installed in the lobby in the business store 1. This depositing machine 61 is a device for a customer who requests a depositing operation to perform cash processing by inserting cash.

  In the business store 1, the reception terminal 4, the teller terminal 5 and the depositing machine 61 are connected to a LAN 32 laid in the business store, and the reception terminal 4, the teller terminal 5 and the depositing machine 61 are connected to the LAN 32. Data can be transmitted / received to / from each other via the LAN 32.

  The reception terminal 4 is composed of, for example, a flat panel display, and is composed of a display unit 41 for displaying various types of information, for example, a touch panel disposed on the display surface of the flat panel display, mainly for the customer to perform input operations. An input unit 42, for example, a thermal printer, and a printer unit 43, for example, an image scanner for printing the receipt number on paper as will be described later, for example, an image scanner. By controlling the scanner unit 44 for creating the image data of the personal identification document, the communication unit 45 that is an interface for transmitting and receiving data in the LAN 32, and the units 41 to 45, the reception terminal 4 It includes at least a control unit 46 that executes each process as described later.

  The teller terminal 5 includes at least a display unit 51 similar to the above, an input unit 52 including the touch panel, a keyboard, and the like, a communication unit 55 similar to the above, and a control unit 56 that controls each unit 51, 52, 55. Yes.

  Further, in the sales store 1, for example, a number display unit 62 that is included in an existing calling system and calls a customer to a window is installed corresponding to each window. As will be described later, the teller displays the reception number in response to operating the input unit 52 of the teller terminal 5.

  On the other hand, a plurality of operator terminals 7, an image management server 81, and a customer information DB 82 in which information related to each customer (each account) is accumulated are installed in the office concentration center 2. Although three operator terminals 7 are shown in FIG. 1, the number of operator terminals 7 is not limited to this.

  Each operator terminal 7, image management server 81, and customer information DB 82 are connected to a LAN 33 laid in the office concentration center 2, and each operator terminal 7 and image management server 81 exchange data with each other via this LAN 33. Can be sent and received.

  Then, the LAN 32 in each business store 1 and the LAN 33 in the office concentration center 2 are connected to each other via the dedicated line 31, so that at least the reception terminal 4 and the teller terminal in the business store 1 are connected. 5 and the image management server 81, each operator terminal 7, and the customer information DB 82 within the office concentration center 2 can exchange data with each other. In the following, the dedicated line 31 and the LANs 32 and 33 are collectively referred to as the communication line 3.

  Similar to the teller terminal 5, the operator terminal 7 includes at least the display unit 71, the input unit 72, the communication unit 75, and a control unit 76 that controls the units 71, 72, and 75.

  As will be described in detail later, the image management server 81 functions as a storage unit that receives form reception data including image data transmitted from the reception terminal 4 of each business store 1 and temporarily stores the data. Although illustration is omitted, at least a storage unit such as a hard disk drive, a communication unit, and a control unit are provided.

  Next, operation in the system having the above-described configuration will be described with reference to the operation flow of FIG.

  A customer who visits a business store 1 first enters the requested business contents in a predetermined form 9 at a book stand or the like installed in the lobby of the business store 1. After filling in the form 9, the customer moves to the reception terminal 4 installed in the lobby with the form 9 and receives it there. Specifically, the customer can cause the scanner unit 44 to read the completed form 9 by appropriately operating the input unit 42 of the reception terminal 4. The form 9 may be captured by the reception terminal 4. In this way, the image data of the form 9 is created at the reception terminal 4. Here, when a person in charge of the sales store 1 is arranged near the reception terminal 4 and it is difficult for the customer himself to operate the reception terminal 4, the person in charge is in charge of the reception terminal 4 on behalf of the customer. It is good also as operation which performs operation.

  The reception terminal 4 also issues a reception number to the customer. That is, the card (paper) on which the receipt number is printed is output. Note that the reception number may be simply displayed on the display unit 41. The customer receives this and waits in the lobby. In this way, the reception process ends (see (1) in FIG. 2).

  When the creation of the image data and the issuance of the reception number are completed, the reception terminal 4 generates form reception data in which the generated image data and the issued reception number are associated with each other, and this is received as the communication unit 45 and the communication line. 3 is transmitted to the image management server 81 of the office concentration center 2 (see (2) in the figure).

  The image management server 81 of the office concentration center 2 receives the form acceptance data and stores it in the storage unit. In the image management server 81, the form acceptance data transmitted from each business store 1 is sequentially accumulated (see (3) in the figure).

  Each operator terminal 7 of the office concentration center 2 reads the form acceptance data stored in the image management server 81 automatically or in response to an operation by the operator. The operator terminal 7 executes character recognition processing (OCR processing) of image data included in the read form acceptance data. This character recognition process may be performed using a conventionally known process. In this process, it is preferable that the operator corrects a character recognition error by operating the input unit 72 while referring to image data displayed on the display unit 71 of the operator terminal 7. The operator can easily perform manual correction by looking at the image data, thereby accurately recognizing the contents of the form 9 entered by the customer.

  Then, when the contents entered in the form 9 entered by the customer, that is, the contents of the business requested by the customer, are clarified, the operator operates the input unit 72 of the operator terminal 7 so that the operation corresponding to the requested work is performed. Processing (center processing such as deposit, withdrawal, transfer processing, etc.) is executed (see (4) in the figure)).

  In this processing, the operator terminal 7 reads customer information from the customer information DB 82 as necessary. For example, when the customer's requested work is withdrawal, and the seal is stamped on the form 9 (image data), the seal data of the registered seal of the customer (account) stored in the customer information DB 82 is read, The read imprint data and the imprint included in the image data are displayed on the display unit 71 of the operator terminal 7. By doing so, the operator can collate the seal. The process of reading necessary information from the customer information DB 82 may be automatically performed by the operator terminal 7 according to the recognized requested job content or may be performed according to the operation of the input unit 72 of the operator. .

  When the backward processing at the operator terminal 7 is completed, the operator terminal 7 creates processing completion data by associating the data related to the processing content with the reception number, and transmits it to the business store 1 via the communication line 3 ( (See (5) in the figure).

  The processing completion data transmitted from the office concentration center 2 is received by each teller terminal 5 in the business store 1. Each teller terminal 5 displays the received processing completion data on its display unit 51 (see (6) in the figure).

  For example, as shown in FIG. 3, the display of the processing completion data may be a list display including the reception number, the business type, the account, the name, and the attribute of each processing completion data. As shown in the figure, in the list display displayed on the operator terminal 7, from the viewpoint of CRM (Customer Relationship Management), for example, customer information ("attribute" in the figure) stored in the customer information DB 82, etc. It may be displayed together. The display order of each process completion data may be the order in which the processes are completed, or may be the ascending order of the reception numbers. Furthermore, using the above-described customer information, it is possible to display, for example, important customer processing completion data at a higher rank in order to give priority to an important customer, or descend the customer account balance.

  If the desired data is selected from the processing completion data displayed as a list on the display unit 51 in response to the manipulation of the input unit 52 of the teller terminal 5 by the teller, the processing is completed on the number display unit 62. The reception number corresponding to the data is displayed (see (7) in the figure). In this way, a call to the customer's window is made, and the window process in the face-to-face between the customer and the teller is performed at the window. At this time, the customer's receipt number card may be verified. For this verification, a code that can be read by a code scanner may be printed on the receipt number card.

  Specifically, for example, in the case of deposit, the teller receives cash from the customer and performs counting and deposit processing. In the case of withdrawal, the teller processes cash from the teller to the customer. Cash processing, such as a withdrawal process to be handed over, is performed at the window (see (8) in the figure).

  As described above, in the reception processing system according to this embodiment, the customer himself / herself operates the reception terminal 4 installed in the lobby or the like in the business store 1, and the image data of the completed form 9 is created, It is sent to the office concentration center 2.

  In the office concentration center 2, the business requested by the customer is processed based on the image data transmitted from the reception terminal 4, and the customer is called to the window when the back processing is completed. . Thus, in this system, since the customer only needs to go to the window once, the waiting time of the customer at the store is shortened. Will feel like it has become shorter. Tellers can also concentrate on tasks that can only be done at the counter.

  Furthermore, in this system, since the image data of the form 9 is created at the reception terminal 4 is “acceptance”, the customer must enter the form 9 before receiving it. As a result, the processing efficiency in the store is improved and the waiting time of the customer can be further shortened.

(Modification)
For example, depending on the business content requested by the customer, identification may be required. In such a case, in the present system, image data of a personal identification document such as a driver's license for personal identification recording may be created in the reception terminal 4. In other words, the creation of the image data of the identity verification document corresponds to the fact that the Teller has received a copy of the identity verification document at the window and made a copy of it. By creating in advance at the time of reception, it is possible to omit the presentation of identity verification documents and their copying at the window. As a result, it is possible to obtain the advantages that the response time at the window per customer is shortened and that the work burden on the teller is reduced.

  Specifically, as described above, when the customer makes a reception at the reception terminal 4 and the requested job is a job for which identification is required, the same processing as that for creating the image data of the form 9 is performed. Thus, the image data of the personal identification document is created at the reception terminal 4 by a predetermined operation of the customer. In addition, as a method for determining whether or not the requested business is a business for which identification is required, it may be determined based on the character recognition result of the form 9 in the office concentration center 2, for example. The person in charge arranged in the vicinity of 4 may make the determination by looking at the form 9.

  The image data of the personal identification document thus created is associated with the form acceptance data. Thereafter, as described above, each processing is performed at the office concentration center 2 or the sales office 1.

  In this case, the identity verification itself may be performed at the counter when the customer is called to the counter, and the identity verification record may be created by the teller appropriately operating the teller terminal 5. By providing the image data of the identity verification document from the office concentration center 2 to the teller terminal 5, it is not necessary for the customer to re-present the identity verification document.

  As an operation different from this, the person in charge in the vicinity of the reception terminal 4 confirms the identity at the time of reception at the reception terminal 4 instead of performing identification at the window. The person identification record may be created by the operation 4 and transmitted together with the form acceptance data. In this case, the workload on the teller will be greatly reduced.

(Embodiment 2)
FIG. 4 shows an operation flow of the system according to the second embodiment. In this operation, the customer can perform cash processing by the depositing device 61, so that it is possible to omit the customer from visiting the window. This further reduces customer waiting time.

  Next, the operation according to the second embodiment will be described with reference to FIG. 4. First, a customer who visits a business store 1 performs cash processing at a depositing machine 61 installed in the lobby of the business store 1. . That is, by operating the input unit in the depositing machine 61, cash is inserted and the counting is executed. The depositing device 61 stores the received cash when it is counted, and issues a receipt number (specific data for specifying the cash process) to the customer. Similarly to the reception terminal 4, a card (paper) on which the reception number is printed may be output, or the reception number may be displayed on the display unit 41. Here, the card is output (see (1) in the figure).

  When the cash processing and the issuance of the receipt number are completed, the deposit machine 61 transmits the deposit data including the deposit amount through the communication line 3 in association with the receipt number (see (2) in the figure). . The deposit data is received by the reception terminal 4. In addition, in the existing system, when the deposit data from the deposit machine 61 is configured to be transmitted to the teller terminal 5, the deposit data is transmitted to the reception terminal 4 via the teller terminal 5. May be.

  The customer who has completed the cash process at the depositing machine 61 then receives at the reception terminal 4. That is, the image data of the completed form 9 is created as described above. Further, the customer designates the receipt number issued by the depositing machine 61 by appropriately operating the input unit 42. Thereby, the reception at the reception terminal 4 is completed (see (3) in the figure). The designation of the reception number is not limited to the operation of the input unit 42, but a code such as a barcode is printed on a number card, and the reception number is designated by reading the code with the scanner of the reception terminal 4. May be possible.

  The reception terminal 4 identifies payment data corresponding to the specified reception number, and creates form reception data by associating the payment data with the image data of the form 9. Then, the form acceptance data is transmitted to the image management server 81 of the office concentration center 2 via the communication line 3 (see (4) in the figure).

  Thereafter, the image management server 81 of the office concentration center 2 that has received the form acceptance data stores it in the storage unit (see (5) in the figure) and also uses the operator terminal 7 to store the image data. In this case, a deposit process is executed (see (6) in the figure).

  In this operation, as described above, since the cash processing is performed by the customer, it is not necessary to call the customer at the window of the business store 1 after the processing at the office concentration center 2 is completed. Therefore, the customer only needs to complete reception at the reception terminal 4, and does not have to wait in the lobby or the like. As a result, customer waiting time is even shorter.

(Other embodiments)
In each of the above-described embodiments, all the back processing related to the customer's requested work is configured to be performed in the office concentration center 2, but for example, when performing the back processing related to the requested work in the business store 1, The form acceptance data transmitted from the acceptance terminal 4 is received by an appropriate terminal (processing terminal) in the business store 1, and the character recognition process and the process corresponding to the contents of the form 9 are performed there. Also good. In other words, the storage means and the processing terminal (the image management server 81 and the operator terminal 7 in the above embodiment) according to the present invention are not limited to being installed outside the business store 1 as in the embodiment. It may be installed inside.

  In the second embodiment, an operation using the depositing machine 61 is shown. However, for example, an operation using a dispensing machine is also conceivable. That is, while accepting at the accepting terminal 4 as in the first embodiment, unlike the first embodiment, cash is withdrawn from the dispensing machine instead of the counter. In this case, for example, when the processing at the office concentration center 2 is completed and the withdrawal becomes possible, this must be notified to the customer waiting in the business store 1, but the customer's call is For example, the calling system of the sales store 1 may be directly controlled from the office concentration center 2, or the customer is called by operating the teller terminal 5 of the sales store 1 as in the first embodiment (for example, withdrawal) The reception number may be displayed on a number display unit installed in the vicinity of the machine).

  In the case of withdrawing money from such a dispensing machine, for example, when receiving at the receiving terminal 4, the one-time password is displayed on the display unit 41, thereby issuing the one-time password to the customer. The customer may be allowed to input the one-time password when making a withdrawal. By doing so, security can be improved. Furthermore, for example, a one-time withdrawal card may be handed over at a window, and the withdrawal by the dispensing machine may be enabled by the card. Instead of issuing a one-time password, the customer's cash card PIN may be entered at the time of withdrawal at the dispensing machine.

  As described above, the present invention can shorten the waiting time of the customer, and thus is useful as a reception processing system in a store such as a financial business or a securities business.

It is a block diagram which shows schematic structure of a reception processing system. It is explanatory drawing which shows the flow of a process in the reception processing system which concerns on Embodiment 1. FIG. It is an example of the display screen displayed on a teller terminal. FIG. 10 is an explanatory diagram illustrating a flow of processing in the reception processing system according to the second embodiment.

Explanation of symbols

1 Sales Store (Store)
3 Communication line 31 Dedicated line (communication line)
32 LAN (communication line)
33 LAN (communication line)
4 Reception Terminal 41 Display Unit 42 Input Unit 44 Scanner Unit (Image Scanner)
5 Teller terminal 51 Display unit 52 Input unit 61 Deposit machine 62 Number display unit (notification unit)
7 Operator terminal (processing terminal)
72 Input unit 81 Image management server (storage means)
82 Customer information DB (seal storage means)
9 forms

Claims (4)

A reception processing system for receiving work requested by a customer visiting a store and processing the requested work,
It is installed in the store and the form entered by the customer is read by an image scanner to create image data, a receipt number is issued to the customer, and the image data is associated with the receipt number A reception terminal that transmits the received form reception data via a communication line;
Storage means for storing the form acceptance data received via the communication line;
The form reception data stored in the storage means is read out automatically or in response to an operation signal from the input unit, and a character recognition process is performed on the image data. And, based on the operation signal from the input unit according to the content described in the form, a processing terminal for performing back processing of the customer's requested work,
A teller terminal installed at the store window and having an input unit operated by the teller;
Equipped with a,
The processing terminal transmits, via the communication line, processing completion data in which at least the reception number is associated with the processing content after the completion of the back processing of the requested work,
The teller terminal receives the processing completion data via the communication line, displays the data on a display unit, and is displayed on the display unit according to an operation signal from the input unit. When the process completion data is selected, the notification unit notifies the reception number corresponding to the selected process completion data, and calls the customer to the window . The machine further includes a depositing machine that performs cash processing for storing the cash that is installed in the store and that counts the cash that has been inserted,
When the cash machine performs the cash process, it issues specific data specifying the cash process to the customer, and associates the payment data including the deposit amount with the specific data to connect the communication line. Send through
The reception terminal receives the payment data associated with the specific data via the communication line, and when the specific data is input by a predetermined operation of the customer, the payment data corresponding to the specific data And the form acceptance data that associates the deposit data with the image data is transmitted via the communication line,
The system according to claim 1, wherein the processing terminal performs the deposit process based on the form acceptance data associated with the deposit data. It further comprises a seal storage means for storing a seal image of the registered seal,
The image data created in the reception terminal includes an image of a seal imprinted on the form,
The processing terminal reads a seal image of a corresponding registered seal from the seal storage unit automatically or according to an operation signal from the input unit based on the contents described in the form, and the seal image and the The system according to claim 1, wherein an imprint image included in the image data is displayed on the display unit so that both can be collated.   The reception terminal creates image data of a personal identification document by the image scanner and associates the image data with the form reception data when the customer's requested job is a job that requires identity verification. The system described in.

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