JP2019079138A - Receipt issuance device, ticket machine, adjustment machine, receipt issuance system, receipt issuance method, and receipt issuance program - Google Patents

Abstract

To provide a receipt issuance device capable of improving convenience for receipt issuance, a ticket machine and an adjustment machine including the receipt issuance device, a receipt issuance system, a receipt issuance method in the receipt issuance device, and a receipt issuance program executed in the receipt issuance device.SOLUTION: A receipt issuance device 1 includes an issuance unit 44, a reading unit 13, a storage unit 42, and a control unit 41. The issuance unit 44 issues a receipt for a transaction. The reading unit 13 acquires identification information identifying the transaction. The storage unit 42 associates the identification information with transaction information regarding the transaction identified by the identification information and stores the information. The control unit 41 extracts the transaction information corresponding to the identification information acquired by the reading unit 13 from the storage unit 42, and issues a receipt based on the transaction information by the issuance unit 44.SELECTED DRAWING: Figure 4

Description

  The present invention relates to a receipt issuing device, a ticket vending machine and a settlement machine including the receipt issuing device, a receipt issuing system, a receipt issuing method in the receipt issuing device, and a receipt issuing program executed in the receipt issuing device. About.

  Patent Document 1 below describes an automatic ticket vending machine operated by a user who purchases a ticket. In the automatic ticket vending machine, when ticketing processing of a ticket is started, a receipt issuance confirmation screen for inquiring the user of necessity of receipt issuance for the ticket being ticketed is displayed on the display unit. When a user who needs a receipt touches the receipt button on the receipt issuance confirmation screen, a receipt issuing process is executed in the automatic ticket vending machine.

Patent No. 5061486

  In the automatic ticket vending machine described in Patent Document 1, when the ticket issue processing is completed, the receipt issuance confirmation screen is not displayed on the display unit. Therefore, the user requests the automatic ticket vending machine to issue a receipt after the ticket issue processing. Can not do it. Therefore, a user who can not obtain a receipt due to, for example, missing a receipt button on a receipt issuance confirmation screen during ticketing processing needs to separately request a staff member to issue a receipt. The clerk who has received the request needs to make a receipt by hand work such as handwriting. Therefore, when issuing a receipt after the ticketing process, both the user and the clerk need a bothersome task.

  The present invention has been made under such background, and is directed to a receipt issuing device, a ticket vending machine and a settlement machine including a receipt issuing device, a receipt issuing system, a receipt issuing system, and the like, which can improve convenience with respect to receipt issuance. It is an object of the present invention to provide a receipt issuing method in a document issuing device, and a receipt issuing program executed in the receipt issuing device.

  The present invention associates an issuing unit that issues a receipt relating to a transaction, a specific information acquiring unit that acquires specific information for specifying a transaction, and transaction information regarding a transaction identified by the specific information and the particular information. And a control unit that extracts transaction information corresponding to the specific information acquired by the specific information acquisition unit from the storage unit, and issues a receipt based on the transaction information by the issuing unit. , Receipt issuing device.

  The present invention also provides an issuing unit that issues a receipt regarding a transaction, a specific information acquiring unit that acquires specific information for identifying a transaction, and specific information and transaction information regarding the transaction specified by the specific information. And a control unit that extracts transaction information corresponding to the specific information acquired by the specific information acquisition unit from the storage unit associated and stored, and includes a control unit that issues a receipt based on the transaction information by the issuing unit. It is an issue device.

  Further, according to the present invention, in the case where the transaction information includes money amount information relating to a transaction, and the specific information acquisition unit acquires a plurality of specific information, the control unit determines the plurality of specifics from the storage unit. A plurality of pieces of transaction information corresponding to the information are extracted, and a receipt based on total amount information obtained by summing up the amount information included in the plurality of pieces of transaction information is issued by the issuing unit.

  Further, in the present invention, the transaction information includes product information related to a transaction, and the receipt issuing device displays at least the product information in the transaction information corresponding to the specific information acquired by the specific information acquiring unit. The information processing apparatus further includes a display unit and an operation unit operated to select the product information displayed on the display unit, and the transaction information corresponding to the specific information acquired by the specific information acquisition unit includes a plurality of product information. In the case, the control unit displays the plurality of product information on the display unit and issues a receipt based on the product information selected by the operation unit among the plurality of product information by the issuing unit. It is characterized by

  Further, the present invention is characterized in that the specific information acquisition unit is a two-dimensional code reader.

  Further, in the present invention, the receipt issuing device further includes a display unit on which at least specific information is displayed, and an operation unit operated to select the specific information displayed on the display unit. An information acquisition unit acquires the specific information selected by the operation unit.

  Further, according to the present invention, the transaction information includes the characteristic information of the person who made the transaction, and the receipt issuing device further obtains the characteristic information obtaining unit that obtains the feature information of the person who accesses the receipt issuing device. In the case where the characteristic information acquired by the characteristic information acquiring unit matches or is similar to the characteristic information contained in the transaction information extracted from the storage unit, the control unit generates a receipt based on the transaction information. It is characterized by issuing by the said issuing part.

  Further, the present invention provides an issue unit for issuing a receipt regarding a transaction, a transaction information acquisition unit for acquiring transaction information regarding a transaction, and a receipt based on the transaction information acquired by the transaction information acquisition unit. And a control unit that issues the

  Further, the present invention is a ticket vending machine including the receipt issuing device.

  The present invention is also a settlement machine including the above-mentioned receipt issuing device.

  The present invention also provides an issuing unit that issues a receipt regarding a transaction, a specific information acquiring unit that acquires specific information for identifying a transaction, and specific information and transaction information regarding the transaction specified by the specific information. A storage unit for storing in association, and a control unit that extracts transaction information corresponding to the specific information acquired by the specific information acquisition unit from the storage unit, and issues a receipt based on the transaction information by the issuing unit And a receipt issuing system.

  The present invention also provides an issuing unit that issues a receipt regarding a transaction, a specific information acquiring unit that acquires specific information for identifying a transaction, and specific information and transaction information regarding the transaction specified by the specific information. In a receipt issuing device including a storage unit that stores in association, transaction information corresponding to the identification information acquired in the acquisition step, the acquisition step of acquiring the identification information by the identification information acquisition unit, and the storage unit The receipt issuing method in the receipt issuing device includes: an extracting step of extracting and a issuing step of issuing a receipt based on the transaction information extracted in the extracting step by the issuing unit.

  The present invention also provides an issuing unit that issues a receipt regarding a transaction, a specific information acquiring unit that acquires specific information for identifying a transaction, and specific information and transaction information regarding the transaction specified by the specific information. A receipt issuing program executed in a receipt issuing apparatus including a storage unit associated with and stored, the obtaining procedure for obtaining specific information by the specific information obtaining unit, and the obtaining procedure from the storage unit Receipt issuing program that causes a computer to execute an extraction procedure for extracting transaction information corresponding to the acquired specific information and an issuance procedure for issuing the receipt based on the transaction information extracted in the extraction procedure by the issuing unit It is.

  According to the present invention, the convenience can be improved with respect to the issue of a receipt.

FIG. 1 is a schematic front view of a ticket vending machine including a receipt issuing device according to an embodiment of the present invention. FIG. 2 is a schematic view of the food ticket issued from the ticket vending machine. FIG. 3 is a schematic view of a receipt issued from the receipt issuing device. FIG. 4 is a block diagram showing an electrical configuration of a receipt issuing system according to an embodiment of the present invention. FIG. 5 is a diagram showing an example of a table stored in the storage unit of the receipt issuing system. FIG. 6 is a flow chart showing the procedure of processing carried out in the receipt issuing device. FIG. 7 is a flowchart showing the procedure of processing according to the first modification performed in the receipt issuing device. FIG. 8 is a flowchart showing the procedure of processing according to the second modification performed in the receipt issuing device.

  Embodiments of the present invention will be specifically described below with reference to the drawings. FIG. 1 is a schematic front view of a ticket vending machine 2 including a receipt issuing device 1 according to an embodiment of the present invention. The receipt issuing device 1 in this embodiment is applied to, for example, a ticket vending machine 2 for a meal ticket installed in a restaurant. Note that the receipt issuing device 1 according to another example may be applied to a checkout machine installed in coin parking or the like. Although the receipt issuing device 1 and the ticket vending machine 2 will be described below as being identical to each other, the receipt issuing device 1 is a portion strictly related to the issue of a receipt in the ticket vending machine 2. The receipt issuing apparatus 1 configures a receipt issuing system 3 by being connected to another external device described later.

  The receipt issuing device 1 has, for example, a vertically long box shape, and the display operation unit 4 is provided in the upper area in the front. The display operation unit 4 is, for example, a liquid crystal touch panel formed in a rectangular shape elongated in the width direction (left and right direction in FIG. 1) of the receipt issuing device 1. The display operation unit 4 may be a color screen or a monochrome screen. The display operation unit 4 has a function as a display unit on which various information is displayed, and a function as an operation unit operated by a user such as a customer to select a menu. The display unit and the operation unit may not be combined into the display operation unit 4 but may be separately present.

  In the area below the display operation unit 4 in the front of the receipt issuing device 1, the detection unit 5, the coin insertion slot 6, the bill deposit opening 7, the cancel button 8, the call button 9, and the outlet 10, the bill dispensing port 11, the return port 12, and the reading unit 13 are arranged in a layout easy to access.

  A customer who wants to purchase a meal ticket in the receipt issuing device 1 first accesses the receipt issuing device 1 from the front side (the front side of the sheet of FIG. 1). Then, since the detecting unit 5 detects that the customer has indicated that the customer is turned on, the receipt issuing device 1 which has been in the pause mode up to now is activated and is in the standby mode according to the detection by the detecting unit 5 The sales operation screen (not shown) is displayed on the display operation unit 4. Information on a plurality of menus handled at the restaurant is displayed on the sales screen. The customer who has seen the sales screen touches the display operation unit 4 to select a desired menu, inserts cash as the price of the menu into at least one of the coin insertion slot 6 and the bill receiving slot 7, and Make a payment about the menu.

  A restaurant may handle a menu intended for a religious customer who has a diet. Therefore, a menu button (not shown) may be displayed on the display / operation unit 4 for causing the display / operation unit 4 to display a menu corresponding to the religion to which the customer believes. The menu button is displayed using a language that can be understood by the customer, and a plurality of menu buttons may be present depending on the type of religion. For example, when the customer touches a menu button for Muslims, information on a menu prepared using only halal-certified foodstuffs is displayed on the sales screen of the display operation unit 4. When the customer touches the menu button for Jews, the sales screen displays information of a menu prepared using only Kosher-certified ingredients. When the customer touches the menu button for Hindus, the sales screen displays information of a menu not using beef. Therefore, it is possible to improve customer service and customer satisfaction because it is possible to respond to the appropriate menu selection of customers who believe in different religions without arranging a staff who can speak other languages. A menu button for switching and displaying a menu corresponding to so-called gluten free or guilty free as well as a menu corresponding to religion may be displayed on the display operation unit 4.

  The coin insertion slot 6 is a horizontally long slit. On the front of the receipt issuing device 1, there are provided an upper recess 14 projecting upward from the central portion in the longitudinal direction of the coin insertion slot 6, and a lower recess 15 projecting downward from the central portion in the longitudinal direction of the coin insertion slot 6. It is done. The upper recess 14 and the lower recess 15 are recesses having a concavely curved bottom surface and are connected to the longitudinal center of the coin insertion slot 6. The customer inserts coins into the coin insertion slot 6 one by one by pinching the lying posture of the coins from the top and the bottom with the index finger and the thumb. The coin insertion slot 6 and its surroundings are lighted up from the back side by a light source (not shown) such as an LED built in the receipt issuing device 1 so that the position of the coin insertion slot 6 can be easily understood by the customer. May be

  The coin inserted into the coin insertion slot 6 from the upper side is invited to the coin insertion slot 6 by the upper recess 14. The coin inserted into the coin insertion slot 6 from the lower side is invited to the coin insertion slot 6 by the lower recess 15. The coin inserted into the coin insertion slot 6 from the left side is attracted to the coin insertion slot 6 by the left end of the upper recess 14 or the lower recess 15. The coin inserted into the coin insertion slot 6 from the right side is attracted to the coin insertion slot 6 by the right end of the upper recess 14 or the lower recess 15. Therefore, by being guided by the upper concave portion 14 and the lower concave portion 15, the coin can be easily inserted into the coin insertion slot 6 from any of upper, lower, left, and right directions. In addition, when it is desired to stop the payment, even a thick-fingered customer inserts the fingertip of the forefinger into the upper recess 14 and inserts the fingertip of the thumb into the lower recess 15 to pinch a coin during insertion, so this coin Can be easily taken out from the coin insertion slot 6.

  The customer can press the cancel button 8 to cancel the previous operation and restart the menu selection from the beginning. Also, the customer can call a clerk (here, a clerk of a restaurant) who manages the receipt issuing device 1 by pressing the call button 9. After the settlement, the meal ticket on which the name of the menu selected by the customer is printed is issued to the outlet 10. Thereby, the transaction between the customer who selected the menu and the receipt issuing device 1 is established. In addition, when change exists, a bill is returned to a customer from bill outlet 11 among change, and a coin is returned to a customer from return mouth 12. The customer takes the meal ticket taken out of the outlet 10 and goes to a reception counter (not shown) in the restaurant, and in the reception counter, the food of the selected menu is received in exchange for the meal ticket.

  The food voucher 21 issued from the receipt issuing device 1 will be described with respect to the transaction. FIG. 2 is a schematic view of the meal ticket 21. As shown in FIG. The food voucher 21 is a rectangular ticket, for example, made of paper. A perforation M which crosses the meal ticket 21 in the short direction is formed in the middle of the meal ticket 21 in the longitudinal direction. For example, a portion on the left side of the perforation M in the meal ticket 21 is the store refusal 21A, and a portion on the right side of the perforation M in the meal ticket 21 is the customer reservation 21B It is. The food voucher 21 is cut at the perforation M and separated into a store register 21A and a customer register 21B. The store receipt 21A is collected by a clerk at the time of delivery of food at the reception counter or the like. The customer reservation 21B is held by the customer even after delivery of the food. Note that the meal voucher 21 may not be separated, in which case the customer holds the entire meal voucher 21 even after receiving the food.

  As an example, menu name N, price P, issue date D of meal ticket 21, issue time T of meal voucher 21, store name S of the restaurant which issued meal voucher 21, receipt issue device 1 which issued meal voucher 21 The machine number G, which is identification information of the above, is printed on the front of the store register 21A. Every time settlement, i.e., settlement is completed, and a meal 21 is issued, one transaction is established between the customer and the restaurant, and identification information of transaction number Q is assigned to each transaction. . The time when the settlement is completed is the issue time T. A transaction number Q and a specific information code K recording the specific information for specifying the transaction to which the transaction number Q is assigned are printed on the surface of the customer copy 21B. An example of the specific information code K is a two-dimensional code in which large and small dots are combined as shown in FIG. As the specific information code K, a one-dimensional code such as a barcode may be used. The specific information includes information such as the machine number G and the transaction number Q printed on the meal ticket 21. Based on the specific information included in the meal voucher 21, it is possible to specify the transaction relating to the meal voucher 21.

  The reading unit 13 (see FIG. 1) is an example of a specific information acquisition unit and a transaction information acquisition unit. The reading unit 13 in this embodiment is a two-dimensional code reader corresponding to the specific information code K. When the customer brings the customer copy 21B of the food voucher 21 closer to the reading unit 13 of the receipt issuing device 1, the reading unit 13 reads the specific information recorded in the specific information code K without contact.

  The receipt 22 issued from the receipt issuing device 1 will be described with respect to the transaction. FIG. 3 is a schematic view of the receipt 22. As shown in FIG. The receipt 22 is a rectangular ticket, for example, made of paper. The receipt 22 may be formed by the paper for the meal voucher 21 in the same size as the meal voucher 21. As an example, title V indicating that it is receipt 22, issue date and time W of receipt 22, machine number G, receipt amount X, fixed phrase Y specific to receipt 22, and restaurant name, Store information Z including an address, a telephone number and the like is printed on the surface of the receipt 22. The receipt amount X matches the price P printed on the meal voucher 21. A receipt issuance button 23 is displayed on the display operation unit 4 from the start of the settlement to the completion of the issuance of the meal ticket 21 (see FIG. 1). When a customer who needs a receipt touches the receipt issuance button 23, a receipt 22 is issued to the outlet 10. The receipt 22 may be issued simultaneously with the food voucher 21 or may be issued after the food voucher 21 is issued.

  FIG. 4 is a block diagram showing the electrical configuration of the receipt issuing system 3. The receipt issuing system 3 includes a single or a plurality of (here, a plurality of) receipt issuing devices 1, a management server 31 which is an example of an external device, and a photographing device 32 which is an example of a feature information acquisition unit. Each receipt issuing device 1 further includes a control unit 41, a storage unit 42 electrically connected to the control unit 41, a valuable medium processing unit 43, an issuing unit 44, and a communication unit 45. The control unit 41 is configured by a microcomputer including a CPU, a ROM, and the like. The display operation unit 4, the detection unit 5, the cancel button 8, the call button 9, and the reading unit 13 described above are electrically connected to the control unit 41. The control unit 41 controls display in the display operation unit 4, receives an operation of the display operation unit 4 by a customer or a clerk, and receives an operation of the cancel button 8 and the call button 9 by the customer. The detection result by the detection unit 5 is input to the control unit 41. Specific information read by the reading unit 13 from the specific information code K of the meal ticket 21 is input to the control unit 41.

  The storage unit 42 stores various information such as a menu handled by the restaurant. The valuable medium processing unit 43 identifies the configuration for taking the cash inserted into the coin insertion slot 6 and the bill receiving slot 7 (see FIG. 1) into the inside of the receipt issuing device 1, and identifies the denomination and authenticity of the taken cash. The configuration includes a configuration for discharging cash for return such as change to the bill dispensing port 11 and the return port 12 (see FIG. 1).

  The control unit 41 performs settlement of the menu by subtracting the price of the menu selected by the customer from the inserted cash. Regarding payment, the customer may deposit money before selecting the menu, or may deposit money after selecting the menu. A noncontact IC card unit (not shown) may be connected to the control unit 41. The control unit 41 can also contactlessly communicate with the IC card with the electronic money function possessed by the customer by the contactless IC card unit, and settle the menu with the electronic money associated with the IC card.

  The issuing unit 44 prints necessary information (see FIG. 2) on the menu purchased by the customer on the meal voucher 21 according to the completion of the settlement, and issues the meal voucher 21 to the outlet 10 (see FIG. 1) Includes configuration etc. When the customer issues a request for a receipt by touching the receipt issuance button 23 (see FIG. 1) at the time of issuance of the food voucher 21, the issuing unit 44 also issues a receipt 22 separately from the food voucher 21. A method of issuing the receipt 22 at the same time or almost simultaneously with the issuance of the meal 21 is called a first issuing method. The receipt issue method includes the second to fourth issue methods in addition to the first issue method. In the case of the second issuing method, the receipt 22 is received in response to the reading unit 13 reading the specific information of the specific information code K in the customer copy 21B of the meal voucher 21 of the customer after the meal voucher 21 is issued. The book issuing device 1 issues it later. In the case of the third issuing method, the receipt 22 is issued from the receipt issuing device 1 after the clerk in charge of the customer operates the receipt issuing device 1 after the issue of the meal voucher 21. Be done. In the case of the fourth issuance method, after issuance of the meal voucher 21, a clerk who has received a request from the customer issues the receipt 22 ex post by manual work such as handwriting. Note that the description content of the receipt 22 entered by the clerk in the fourth issuing method may differ from the printed content of the receipt 22 issued from the receipt issuing device 1.

  The communication unit 45 is an interface for the receipt issuing device 1 to communicate with other receipt issuing devices 1 and the management server 31. The communication unit 45 is connected to a LAN 46 configured by a wired or wireless communication line. Each receipt issuing device 1 is communicably connected to the other receipt issuing devices 1 and the management server 31 via the LAN 46.

  The management server 31 includes a storage unit 47 storing various information. As the imaging device 32, a known camera such as a surveillance camera can be used. The photographing device 32 is disposed at a position where the front area of the receipt issuing device 1 can be photographed. The photographing device 32 may be electrically connected to the control unit 41 as a part of the receipt issuing device 1 (see also FIG. 1), or as a part separate from the receipt issuing device 1 in the restaurant. It may be attached at a position away from the receipt issuing device 1 such as a ceiling. The photographing device 32 photographs a person who accesses the receipt issuing device 1 from the front, and transmits the photographed data to the control unit 41. The photographing data includes feature information of a person who accesses the receipt issuing device 1. The feature information is the gender, estimated age, etc. of the person who accesses the receipt issuing device 1. The control unit 41 extracts necessary feature information (here, gender and estimated age) from the transmitted imaging data.

  FIG. 5 is a diagram showing an example of the table 51 stored in the storage unit 42 and the storage unit 47. As shown in FIG. In the table 51, transaction information on each completed transaction is organized, for example, in the order of transaction date and time. Although each transaction corresponds in principle to one meal ticket 21, a plurality of meal tickets 21 may be issued in one transaction. When a new transaction is completed and one meal ticket 21 is issued, a recording area (one row in FIG. 5) in which transaction information on the transaction is recorded is added to the table 51. In principle, one meal ticket 21 corresponds to one recording area, but when a plurality of meal vouchers 21 are issued in one transaction, a plurality of recording areas according to the number of meal vouchers 21 It is added to the table 51. As shown at the top of the table 51, the transaction information in each transaction includes, for example, a store ID, the machine number G mentioned above, the transaction number Q mentioned above, the transaction date and time, the purchase menu name, and the purchase price. It includes feature information of a purchaser who is a customer who has made a transaction, a receipt issuance flag, a receipt issuance method, and a receipt issuance date.

  The store ID is identification information individually assigned to each store of the restaurant. The store ID may be printed on the meal ticket 21 and may be included in the aforementioned specific information. The date on the transaction date coincides with the issue date D (see FIG. 2) of the meal ticket 21 in the corresponding transaction, and the time on the transaction date coincides with the issue time T of the meal ticket 21 in the transaction (see FIG. 2). The purchase menu name is an example of product information related to the corresponding transaction, and matches the menu name N (see FIG. 2) of the food voucher 21 in the transaction. The purchase amount is the amount information concerning the corresponding transaction, and matches the price P (see FIG. 2) of the food voucher 21 in the transaction. An example of the feature information of the purchaser is information on the sex and age of the purchaser acquired by the photographing device 32 at the time of the transaction.

  The receipt issuance flag indicates whether the receipt 22 has not been issued or has been issued in the corresponding transaction. The receipt issuance method indicates which of the first to fourth issuance methods the receipt 22 has been issued for the transaction for which the receipt 22 has been issued. In the case of a transaction in which the receipt 22 has not been issued, “-(hyphen)” is recorded in the column of the receipt issuance method. The receipt issuance date and time indicates the date and time when the receipt 22 was issued for the transaction for which the receipt 22 has been issued. The receipt issue date and time match the issue date and time W printed on the corresponding receipt 22 (see FIG. 3). In the transaction in which the receipt 22 is issued by the first issuing method, since the food voucher 21 and the receipt 22 are issued simultaneously or almost simultaneously, the transaction date and time and the receipt issue date and time coincide. In the transaction in which the receipt 22 is issued by the second to third issuing methods, the receipt 22 is issued behind the food voucher 21 so that the receipt issuance date is later than the transaction date. In the case where the receipt 22 is a transaction not issued or issued by the fourth issuing method, "-(hyphen)" is recorded in the receipt issuance date field.

  As described above, the transaction information in each transaction includes the machine number G, transaction number Q, transaction date (issue date D and issue time T), purchase menu name (menu name N) and purchase price (price P) as described above. Specific information is included. That is, the storage unit 42 of the receipt issuing device 1 and the storage unit 47 of the management server 31 store the identification information and the transaction information related to the transaction identified by the identification information in the table 51 in association with each other.

  Next, the receipt issuance processing by the first to fourth issuance methods will be described in detail in this order. A receipt issuance program storing processing procedures according to these receipt issuance methods is installed in the storage unit 42 of the receipt issuance apparatus 1 via an external storage medium (see FIG. 4) such as the CD 52 or the USB memory 53. The receipt issuing program associates the specific information with the transaction information related to the transaction specified by the specific information and stores them in the table 51, and causes the control unit 41 (see FIG. 4) to execute various procedures described below. Run it.

<Receipt issue processing by the first issue method>
The customer who has finished selecting and settling the menu touches the receipt issuance button 23 (see FIG. 1) of the display operation unit 4 in order to request the receipt 22 regarding the current transaction. Then, the control unit 41 causes the issuing unit 44 to issue a receipt 22 based on the current transaction information. The issued receipt 22 describes information corresponding to the transaction information, that is, an issue date W, a machine number G, a receipt amount X, and the like (see FIG. 3). After issuance of the receipt 22, the control unit 41 updates the transaction information regarding the current transaction. Specifically, in the recording area corresponding to the transaction in the table 51, the control unit 41 sets the receipt issuance flag to "Done", sets the receipt issuance method to "1", and records the current receipt issuance date and time. (See the description of the transaction of transaction No. 00100 in FIG. 5). With the update of the transaction information, the present receipt issuance process is ended.

<Receipt issue processing by the second issue method>
There is a case where the customer who has finished selecting the menu and settling the settlement misses the receipt issue button 23 of the display operation unit 4 and the food voucher 21 is issued from the receipt issuing device 1 and the customer may fail to request the receipt 22. Alternatively, a customer who initially thought that the receipt 22 was unnecessary may change his mind after issuing the meal voucher 21 and need the receipt 22. In this case, the customer issues the receipt 22 from the receipt issuing device 1 ex post by causing the reading unit 13 to read the specific information of the specific information code K in the customer copy 21B of the issued meal ticket 21. You can get it. This is taught to the customer by a clerk at a reception counter or the like, or guidance is displayed on the sales screen of the display operation unit 4 or the like. The guidance display in this case includes an instruction such as "Please bring the two-dimensional code of the food ticket you own to the reading unit of the receipt issuing device if a receipt is required later". In the receipt issuing device 1, the reading unit 13 may be lighted up so as to be easily understood by the customer.

  FIG. 6 is a flowchart showing the procedure of the receipt issuing process according to the second issuing method carried out in the receipt issuing device 1. In the receipt issuing apparatus 1, when the customer who needs the receipt 22 brings his or her meal ticket 21 close to the reading unit 13 at the timing immediately after the issue of the meal ticket 21, the timing after meal, etc., the control unit 41 causes the reading unit 13 to Specific information is acquired from the specific information code K of the meal ticket 21 (step S1). The transaction number Q printed on the meal voucher 21 is itself specific information. Therefore, even if the reading unit 13 is a scanner that is not a two-dimensional code reader, the reading unit 13 can obtain the specific information by reading the transaction number Q. The control unit 41 specifies a transaction related to the meal ticket 21 based on the acquired specific information, and extracts transaction information corresponding to the specific information from the table 51 of the storage unit 42 (step S2). Specifically, the control unit 41 finds out, for example, a transaction for the transaction number Q (00090 in the case of the meal ticket 21 of FIG. 2) included in the specific information from the table 51 (see FIG. 5). Obtain transaction information about the transaction in

  The control unit 41 executes a security check based on the transaction information extracted in step S2 (step S3). As an example of the security check, the control unit 41 refers to a receipt issuance flag included in the transaction information. If the receipt issuance flag is "done", the security check is NG because the current receipt issuance is double issuance of the receipt 22 for the same transaction. If the receipt issuance flag is "not yet", this is the first receipt issuance, so the security check is OK.

  As another example of the security check, the control unit 41 acquires the characteristic information of the person who is currently accessing the receipt issuing device 1 by the photographing device 32, and the characteristic information and the transaction information extracted in step S2 Match the included feature information. Specifically, the control unit 41 collates the gender and the estimated age of the currently accessed person with the corresponding sex and the estimated age in the table 51. If these pieces of feature information match or are similar, the security check is OK because the person who has made this transaction in the past and the person who currently requests issuance of a receipt are the same person. If these pieces of feature information are dissimilar, the security check is NG because the person who has made the transaction and the person who is currently requesting issuance of a receipt are different persons. The feature information may be included in the specific information code K of the meal ticket 21. In that case, the control unit 41 accesses the feature information in the specific information acquired in step S1 and the receipt issuing device 1 at present. The security check is performed by collating with the person's feature information. In step S3, one or both of the security check by the receipt issuance flag and the security check by the characteristic information are executed.

  If the security check is NG (NO in step S3), control unit 41 notifies display operation unit 4 or the like that a new receipt 22 can not be issued (step S4), and ends the receipt issuance process. . If the security check is OK (YES in step S3), control unit 41 causes display operation unit 4 to display a confirmation screen (not shown) for confirming to the customer that issuance of receipt 22 is to be issued. Wait for an instruction from the customer (step S5).

  If there is an instruction to not issue the receipt 22 by the operation of the display operation unit 4 by the customer (NO in step S5), the control unit 41 ends the receipt issuing process. If there is an instruction from the customer to issue the receipt 22 (YES in step S5), the control unit 41 issues the receipt 22 based on the transaction information extracted in step S2 by the issuing unit 44 (step S6). The issued receipt 22 describes information corresponding to the transaction information, that is, an issue date W, a machine number G, a receipt amount X, and the like (see FIG. 3).

  After issuance of the receipt 22, the control unit 41 updates the transaction information related to the current transaction (step S7). Specifically, in the recording area corresponding to the transaction in the table 51, the control unit 41 changes the receipt issuance flag from "not" to "done", and the receipt issuance method is "-" to "2". , And record the date and time of issue of this receipt (see the description of the transaction of transaction number 00090 in FIG. 5). With the update of the transaction information, the present receipt issuing process is ended.

  As described above, in the case where the receipt 22 regarding a past transaction or the like for which settlement has been completed is required, in the receipt issuing device 1, the control unit 41 only needs to acquire specific information from the outside. The transaction information corresponding to the information can be extracted from the storage unit 42, and a receipt 22 based on the transaction information can be issued ex post. Therefore, the convenience of the issue of the receipt 22 can be improved. In particular, for the customer, it is possible to save the trouble of asking the staff to issue the receipt 22, and for the staff, it is possible to save the trouble of manually issuing the receipt 22.

  Further, according to the security check in step S3, in the receipt issuing device 1, the feature information of the person who made the transaction matches the feature information of the person who accesses the receipt issuing device 1 to issue the receipt 22 or A receipt 22 is issued only if it is similar. Therefore, for example, it is possible to prevent unauthorized acquisition of the receipt 22 by a person who has not made a transaction, such as another person who has picked up the meal ticket 21. In addition to the rough personal identification based on the sex and estimated age mentioned above as the security check based on the characteristic information, strict face authentication using face information in the photographing data by the photographing device 32, height in the photographing data and the like There may be authentication using appearance information such as clothes and accessories. Also, the IC card Idm of the customer when it is determined by electronic money may be used as the feature information. In this case, in step S3, the control unit 41 requests the person who accesses the receipt issuing apparatus 1 to present the IC card, and the Idm of this IC card matches the Idm stored in the table 51. In this case, the security check is OK.

  When a plurality of menus are selected in one transaction, a plurality of menu names N may be printed on one meal ticket 21 after issuance. In that case, the transaction information (step S2) corresponding to the specific information (step S1) acquired by the control unit 41 includes a plurality of purchase menu names (see the description of the transaction of transaction number 00100 in FIG. 5). In this case, the control unit 41 displays the plurality of purchase menu names on the confirmation screen (not shown) of the display operation unit 4 in step S5. At this time, on the confirmation screen, the purchase price, an image of the menu, etc. may be displayed together with each purchase menu name. The customer operates the display operation unit 4 to select a purchase menu name for which a receipt 22 is to be issued from the plurality of purchase menu names displayed on the confirmation screen (not shown). , Can issue an instruction to issue a receipt 22. The control unit 41 can issue the receipt 22 based on the purchase menu name selected by the customer among the plurality of purchase menu names by the issuing unit 44.

  Thus, when a plurality of item information is included in the transaction information in one transaction, the receipt issuing device 1 displays the display operation unit 4 among the plurality of item information displayed on the display operation unit 4. The receipt 22 can be issued based on the product information selected by the user. Therefore, the user can receive the receipt 22 of only the products (the plurality of products may be all) which require the issue of the receipt 22 among the plurality of purchased products. Moreover, when only one meal ticket 21 is issued by bulk buying by a plurality of purchase customers, the receipt 22 can be separately issued for each purchase customer. Therefore, the convenience can be improved with regard to the issuance of the receipt 22.

  FIG. 7 is a flowchart showing the procedure of a receipt issuance process according to a modification of the second issuance method. 7, the same step numbers as in FIG. 6 are assigned to the same process steps as the process steps in FIG. 6, and the detailed description of the process steps is omitted (the same applies to FIG. 8 described later).

  The customer may own a plurality of meal vouchers 21 and may request the issuance of a receipt 22 for these meal vouchers 21. In that case, the customer brings his or her meal voucher 21 closer to the reading unit 13 one by one. Then, in the receipt issuing apparatus 1, the control unit 41 causes the reading unit 13 to obtain specific information from the specific information code K of the first meal ticket 21 (step S1), and the transaction information corresponding to the specific information is obtained. It extracts from the table 51 of the memory | storage part 42 (step S2). The control unit 41 carries out a security check on the transaction information extracted in step S2, and if the security check is NG (NO in step S3), the control unit 41 obtains a new receipt 22 for this meal ticket 21. Is notified in the display operation unit 4 or the like (step S4). In this case, the control unit 41 ignores the transaction information extracted earlier and waits for acquisition of specific information from the next meal ticket 21 (step S8). If the security tee check is OK (YES in step S3), the control unit 41 waits for acquisition of specific information from the next meal ticket 21 (step S8).

  When there are a plurality of food vouchers 21 (YES in step S8), the control unit 41 acquires the specific information from the specific information code K of each of the second and subsequent meal vouchers 21 (step S1). The corresponding transaction information is extracted from the table 51 of the storage unit 42 (step S2). That is, when the reading unit 13 acquires a plurality of pieces of identification information, the control unit 41 extracts a plurality of pieces of transaction information corresponding to the plurality of pieces of identification information from the storage unit 42. And if acquisition of the specific information from all the meal tickets 21 is completed (in step S8 NO), the control part 41 will display the confirmation screen (not shown) mentioned above on the display operation part 4, and the customer's Wait for an instruction (step S5).

  If there is an instruction from the customer to issue the receipt 22 (YES in step S5), the control unit 41 causes the receipt issuance flag to be one of the plurality of pieces of transaction information extracted in step S2. The issue unit 44 issues one receipt 22 based on the plurality of pieces of transaction information that is "not yet" (step S6). The issued receipt 22 at least describes an issue date W common to the plurality of pieces of transaction information and a receipt amount X corresponding to a total of purchase amounts of the plurality of pieces of transaction information. That is, the control unit 41 causes the issuing unit 44 to issue one receipt 22 based on the total amount information obtained by totaling the amount information included in the plurality of pieces of transaction information. After the receipt 22 is issued, the control unit 41 updates the transaction information on each of the plurality of transactions that have issued the current receipt 22 (step S7), and ends the present receipt issuing process.

  In a variation of the second issuance method, when the receipts 22 for a plurality of transactions are required, the receipt issuing device 1 receives the receipts 22 for the individual transactions and the individual amount information on the plurality of transactions. It can be issued collectively in a single receipt 22. Therefore, in the case of the paper receipt 22, the paper can be saved, the time required for issuing the receipt 22 can be shortened, and management of the receipt 22 becomes easy for the customer who receives the receipt 22. Therefore, the convenience can be improved with regard to the issuance of the receipt 22. Note that, instead of collectively issuing transaction information based on a plurality of transactions in one receipt 22, there may be a configuration in which one receipt 22 is issued for each transaction.

  Further, in the modification of the second issuing method, the control unit 41 carries out a security check (step S3) every time the transaction information is extracted, but acquires the specific information of all the meal tickets 21 and carries out all the corresponding After transaction information is extracted, security checks may be performed collectively. That is, the process of step S3 may be performed after the process of step S8. In that case, if the security check is NG for any of the pieces of transaction information (NO in step S3), it may be notified that a new receipt 22 can not be issued (step S4). Alternatively, the control unit 41 may omit the notification in step S4, and in step S5, ask the customer whether to issue a new receipt 22 based on only the transaction information for which the security check is OK. In this case, when an issuance instruction from the customer is received, the control unit 41 issues a receipt 22 based only on the corresponding transaction information.

  In the above description, the control unit 41 extracts transaction information from the table 51 of the storage unit 42 of the receipt issuing device 1. Since the configuration in which the table 51 is not present in the storage unit 42 and the configuration in which the storage unit 42 itself is not present in the receipt issuing device 1 are also assumed, in this case, the control unit 41 executes the receipt issuing device in step S2. The transaction information may be extracted from the table 51 of the storage unit 47 (see FIG. 4) of the management server 31 located outside 1. Furthermore, in this case, it is possible to issue one receipt 22 summarizing the contents of the plurality of food vouchers 21 issued from the plurality of receipt issuing devices 1.

  Further, among the specific information recorded in the specific information code K of the meal ticket 21, the machine number G, the transaction number Q, the issue date D, the issue time T, the menu name N and the price P mentioned above are also transaction information. That is, the specific information includes transaction information. Therefore, the control unit 41 acquires the transaction information when acquiring the specific information from the specific information code K of the meal ticket 21 in step S1. In this case, the processes of steps S2 to S4 and S8 may be omitted. Specifically, when the control unit 41 acquires transaction information from the meal ticket 21 by the reading unit 13 (step S1), if there is an issue instruction from the customer (YES in step S5), the receipt 22 based on the transaction information is received. May be issued immediately by the issuing unit 44 (step S6), and then the contents of the table 51 may be updated regarding the transaction (step S7). With this configuration, the management server 31 and the table 51 of the storage unit 42 can be omitted. Therefore, in the case where the receipt 22 regarding the past transaction etc. becomes necessary, in the receipt issuing apparatus 1, the control unit 41 is based on the transaction information as long as the transaction information regarding the transaction is obtained from the food voucher 21. The receipt 22 can be issued after the fact. Therefore, the convenience of the issue of the receipt 22 can be improved.

<Receipt issue processing by the third issue method>
FIG. 8 is a flow chart showing the procedure of the receipt issuing process according to the third issuing method implemented in the receipt issuing device 1. When a customer who fails to request the receipt 22 from the receipt issuing device 1 presses the call button 9 (see FIG. 1) of the receipt issuing device 1, a buzzer sounds or a clerk is called that the person in the restaurant is inside. It is displayed on a monitor (not shown) or the like. Then, a clerk rushes to the receipt issuing device 1 and performs a predetermined operation on the receipt issuing device 1. As the predetermined operation, the clerk inserts a dedicated key into the key hole 61A (see FIG. 1) of the surface of the lock 61 provided on the surface of the receipt issuing device 1 and turns the lock 61, or the corner of the display operation unit 4 The user touches a button (not shown) provided on the terminal according to a predetermined procedure to input a login ID, a password, or the like.

  If a predetermined operation is performed by the clerk (YES in step S11), the control unit 41 shifts the receipt issuing device 1 from the normal sales mode to the clerk mode, and the display operation unit 4 does not have the sales screen described above. A screen (not shown) is displayed (step S12). Next, when the clerk operates the display operation unit 4, the control unit 41 causes the clerk screen to display a transaction history corresponding to the contents of the table 51 (see FIG. 5) (step S13). That is, at least specific information is displayed on the display operation unit 4. The clerk refers to the specific information described in the food voucher 21 of the customer who requests the receipt 22 and operates the display operation unit 4 to select the specific information that matches the specific information in the transaction history on the clerk screen. . Specifically, the clerk selects a transaction for a machine number and a transaction number corresponding to the machine number G and the transaction number Q printed on the meal 21 from the transaction history. At this time, the clerk may select the target transaction information by operating the display operation unit 4 and inputting the issue time T of the meal ticket 21 and the transaction number Q and the like. If such specific information is selected (YES in step S14), the control unit 41 acquires the selected specific information (step S15). The control unit 41 in step S15 functions as an example of a specific information acquisition unit.

  Then, the control unit 41 extracts transaction information corresponding to the acquired specific information from the table 51 (step S2). After that, the control unit 41 may perform the security check (step S3) and the notification (step S4) described above as needed. Then, the control unit 41 displays the above-described confirmation screen (not shown) on the display operation unit 4 and waits for an instruction from a clerk or a customer (step S5). If there is an instruction of issuance of the receipt 22 by the clerk or the customer (YES in step S5), the control unit 41 issues the receipt 22 based on the transaction information extracted in step S2 by the issuing unit 44 (step S6) And the transaction information on the current transaction is updated (step S7). Specifically, in the column corresponding to the transaction in the table 51, the control unit 41 changes the receipt issuance flag from "not" to "done", and the receipt issuance method from "-" to "3". Change and record the date and time of issue of this receipt (see the description of the transaction of transaction No. 00120 in FIG. 5). With the update of the transaction information, the present receipt issuing process is ended.

  In the case where the receipt 22 regarding the past transaction etc. is required, in the receipt issuing device 1, the specific information displayed on the display operation unit 4 is displayed by the user (here, a clerk) using the display operation unit 4. If selected, the control unit 41 can issue the receipt 22 based on the transaction information corresponding to the specific information afterward. Therefore, for the clerk, the receipt issuing device 1 issues the receipt 22 without manually creating the receipt 22 after the settlement, so that the convenience regarding the issue of the receipt 22 is improved. It can be done. In particular, the handwritten receipt 22 disappears, and the issue history of all the receipts 22 is correctly managed by the receipt issuing device 1 as a receipt issue flag (see FIG. 5). Thereby, since double issuance of the receipt 22 can be prevented, an audit can be efficiently advanced at the time of closing in a restaurant.

<Receipt issue processing by the fourth issue method>
When a customer who fails to request the receipt 22 from the receipt issuing device 1 presses the call button 9, a clerk rushes to the customer. Then, the clerk takes out the receipt of the blank paper provided in the restaurant, transcribes the contents of the specific information described in the food voucher 21 of the customer by handwriting or the like, and issues the receipt 22. After that, the clerk performs the predetermined operation described above in the receipt issuing device 1 to shift the receipt issuing device 1 from the normal sales mode to the clerk mode, and displays a clerk screen (not shown) on the display operation unit 4 Display. Then, the clerk operates the display operation unit 4 to update the transaction information related to the transaction for which the receipt 22 has been issued manually. Specifically, based on the transaction number Q described in the food voucher 21 of the customer, the table 51 finds a recording area corresponding to the current transaction and operates the display operation unit 4 to the control unit 41. It instructs to change the recording content in the recording area. In the recording area, the control unit 41 that has received the instruction changes the receipt issuance flag from "not" to "done", and changes the receipt issuance method from "-" to "4" (transaction in FIG. 5) See description of the transaction number 00003)). The clerk may manually input the date of receipt issuance by operating the display operation unit 4. With the update of the transaction information, the present receipt issuing process is ended.

  The present invention is not limited to the contents of the above embodiments, and various modifications are possible within the scope of the claims.

  For example, instead of a paper receipt 22, an electronic receipt can be used. In that case, the receipt issuing device 1 issues not the receipt 22 but a paper on which the URL of the website from which the electronic receipt can be obtained is printed.

  In the case of the second to third issuing methods, the receipt issuing device 1 which issues the receipt 22 after the fact may be the receipt issuing device 1 which has issued the food voucher 21 to the customer who requests the receipt 22, It may be another receipt issuing device 1. The table 51 of each receipt issuing device 1 also stores transaction information on transactions established in the other receipt issuing devices 1. That is, all the receipt issuing devices 1 in the store share transaction information in the entire store. In this case, the customer who requests the receipt 22 can promptly issue the receipt 22 from the vacant receipt issuing device 1.

  In addition, the various procedures described above with regard to receipt issuance can be applied to the receipt issuing system 3 in combination as appropriate.

  In the embodiment described above, although both the food voucher 21 and the receipt 22 are issued from the issuing unit 44 of the receipt issuing device 1, the receipt 22 is issued from the issuing unit 44, and the food voucher 21 is issued for the receipt It may be issued from an issuing unit provided separately from the issuing unit 44 in the device 1. For the same reason, the receipt 22 may be issued from the receipt issuing device 1, and the meal voucher 21 may be issued from an issuing device other than the receipt issuing device 1.

DESCRIPTION OF SYMBOLS 1 receipt issuing apparatus 2 ticket vending machine 3 receipt issuing system 4 display operation unit 13 reading unit 22 receipt 32 imaging apparatus 41 control unit 42 storage unit 44 issuing unit 47 storage unit

Claims (13)

An issuing unit that issues a receipt for the transaction;
A specific information acquisition unit that acquires specific information for specifying a transaction;
A storage unit that stores specific information and transaction information related to a transaction specified by the specific information in association with each other;
A receipt issuing apparatus, comprising: a control unit that extracts transaction information corresponding to the specific information acquired by the specific information acquiring unit from the storage unit, and issues a receipt based on the transaction information by the issuing unit. An issuing unit that issues a receipt for the transaction;
A specific information acquisition unit that acquires specific information for specifying a transaction;
Transaction information corresponding to the specific information acquired by the specific information acquisition unit is extracted from the storage unit that stores the specific information and the transaction information related to the transaction specified by the specific information in association, and a receipt based on the transaction information And a control unit that issues a document by the issuing unit. The transaction information includes amount information on the transaction,
When the specific information acquisition unit acquires a plurality of specific information, the control unit extracts a plurality of pieces of transaction information corresponding to the plurality of specific information from the storage unit, and outputs the plurality of pieces of transaction information to the plurality of pieces of transaction information. The receipt issuing device according to claim 1 or 2, wherein the issuing unit issues a receipt based on total amount information obtained by totalizing included amount information. The transaction information includes product information related to the transaction,
A display unit on which at least the product information is displayed in transaction information corresponding to the specific information acquired by the specific information acquisition unit;
Further including an operation unit operated to select product information displayed on the display unit;
When the transaction information corresponding to the specific information acquired by the specific information acquisition unit includes a plurality of product information, the control unit displays the plurality of product information on the display unit, and The receipt issuing apparatus according to any one of claims 1 to 3, wherein the issuing unit issues a receipt based on the product information selected by the operation unit.   The receipt issuing device according to any one of claims 1 to 4, wherein the specific information acquisition unit is a two-dimensional code reader. A display unit on which at least specific information is displayed;
Further including an operation unit operated to select the specific information displayed on the display unit;
The receipt issuing apparatus according to any one of claims 1 to 5, wherein the specific information acquisition unit acquires the specific information selected by the operation unit. The transaction information includes feature information of a person who has made a transaction,
The information processing apparatus further includes a feature information acquisition unit that acquires feature information of a person who accesses the receipt issuing device,
When the characteristic information acquired by the characteristic information acquisition unit matches or is similar to the characteristic information included in the transaction information extracted from the storage unit, the control unit issues a receipt based on the transaction information. The receipt issuing apparatus according to any one of claims 1 to 6, issued by a copy unit. An issuing unit that issues a receipt for the transaction;
A transaction information acquisition unit that acquires transaction information related to a transaction;
And a control unit that issues a receipt based on the transaction information acquired by the transaction information acquisition unit by the issuing unit.   A ticket vending machine, comprising the receipt issuing device according to any one of claims 1 to 8.   A settlement machine including the receipt issuing device according to any one of claims 1 to 8. An issuing unit that issues a receipt for the transaction;
A specific information acquisition unit that acquires specific information for specifying a transaction;
A storage unit that stores specific information and transaction information related to a transaction specified by the specific information in association with each other;
A receipt issuing system including: a control unit that extracts transaction information corresponding to the specific information acquired by the specific information acquiring unit from the storage unit and issues a receipt based on the transaction information by the issuing unit. A storage that associates and stores an issuing unit that issues a receipt regarding a transaction, a specific information acquiring unit that acquires specific information for identifying a transaction, and specific information and transaction information regarding a transaction specified by the specific information In the receipt issuing device including
An acquisition step of acquiring specific information by the specific information acquisition unit;
An extraction step of extracting transaction information corresponding to the specific information acquired in the acquisition step from the storage unit;
A receipt issuing method in a receipt issuing device including: an issuing step of issuing by the issuing unit a receipt based on the transaction information extracted in the extracting step; A storage that associates and stores an issuing unit that issues a receipt regarding a transaction, a specific information acquiring unit that acquires specific information for identifying a transaction, and specific information and transaction information regarding a transaction specified by the specific information A receipt issuing program executed in the receipt issuing device including
An acquisition procedure for acquiring specific information by the specific information acquisition unit;
An extraction procedure for extracting transaction information corresponding to the specific information acquired in the acquisition procedure from the storage unit;
A receipt issuance program, which causes a computer to execute an issuance procedure of causing the issuance unit to issue a receipt based on transaction information extracted in the extraction procedure.

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