JP2021140316A - Facility use management system, facility use management method, operation terminal device, and facility use management program - Google Patents

Abstract

To provide a facility use management system that, when a user himself/herself performs a check-in procedure with a single operation for a plurality of rooms of an accommodation such as a hotel, allows the user to perform check-in for the plurality of rooms at positions meeting the user's desire without the workload on the staff of the accommodation.SOLUTION: In an accommodation check-in system 100, in a vacant room search procedure and a check-in procedure during walk-in to an accommodation, a control unit 21 performs check-in processing. The control unit 21 receives input of a vacant room search request (accommodation request) and an accommodation condition from a user on the check-in terminal 20 (S13), and when the vacant room search request is received, receives input of a desired room condition (S32). Subsequently, the control unit 21 selects, from a plurality of vacant rooms in the accommodation, a suitable room suitable for the desired room condition (S35).SELECTED DRAWING: Figure 12

Description

The present invention relates to a facility use management system, a facility use management method, an operation terminal device, and a facility use management program applied to accommodation facilities.

In recent years, in accommodation facilities such as hotels and inns, in order to save labor at the front desk and improve the efficiency of check-in procedures, users operate the check-in terminals installed near the front desk by themselves to perform the check-in procedures. A check-in system is used (see Patent Document 1).

A user who has made an accommodation reservation in advance can perform the check-in procedure after confirming his / her own reservation information by operating the check-in terminal. Even if you have not made a reservation, you can check the availability of the day by operating the check-in terminal installed at the accommodation facility, and if there is a vacant room, check-in procedure for the vacant room. It can be performed. In addition, going directly to the accommodation facility and applying for accommodation without prior reservation is generally called a walk-in.

In addition, conventionally, when a room that has been checked in and has not been entered is detected during the search for a vacant room in the work process of the check-in procedure, the vacant room away from that room is preferentially displayed on the display unit as an allocation candidate. The system is known (see Patent Document 2).

Japanese Unexamined Patent Publication No. 2019-32749 Japanese Patent Application Laid-Open No. 2017-97570 Public Relations

By the way, whether you have made a reservation in advance or a walk-in where you apply for accommodation on the same day without making a reservation, you can check in multiple rooms with one check-in procedure. May be done. For example, when a reservation person (representative) has reserved a plurality of rooms, the reservation person collects information on accommodation users corresponding to each of the plurality of rooms in one procedure operation on the check-in terminal. Enter and have the check-in terminal issue the room key for each room. In addition, even if there is no advance reservation, the representative will search for multiple vacant rooms in one procedure operation on the check-in terminal, and if there are multiple vacant rooms, make a payment. After that, have the check-in terminal issue the room key for each room.

However, when the representative performs the check-in procedure for multiple rooms at the check-in terminal of the accommodation facility, in the conventional check-in system, a plurality of rooms arbitrarily selected by the system or a plurality of rooms set by the staff of the accommodation facility. Room is assigned. Therefore, in the conventional check-in terminal and check-in system, the room allocation is not made according to the user's request regarding the room position, which is inconvenient for the user. In this case, the user needs to verbally convey his / her wishes to the staff of the accommodation facility and ask them to change to multiple rooms with the desired positional relationship, and the staff of the accommodation facility operates the management terminal of the user. It becomes necessary to arrange a room according to the wishes, and both the user and the staff are forced to bear the burden.

An object of the present invention is that when a user himself / herself performs a check-in procedure for a plurality of rooms of an accommodation facility such as a hotel with a single operation, the user does not have to burden the staff of the accommodation facility. It is an object of the present invention to provide a facility use management system, a facility use management method, an operation terminal device, and a facility use management program capable of checking in for a plurality of rooms located according to the wishes of the hotel.

The facility use management system according to one aspect of the present invention includes a first reception processing unit that receives an input of an accommodation request from a user in an operation terminal device used for a check-in procedure of an accommodation facility having a plurality of rooms, and the first reception processing unit. When the accommodation request for at least two or more rooms is received by the reception processing unit, the operation terminal device receives the input of the desired conditions regarding the position of each accommodation room desired by the user. The accommodation facility is provided with a conforming room selection processing unit that selects a conforming room that meets the desired conditions from a plurality of vacant rooms.

Because of this configuration, when a check-in procedure for a plurality of rooms is performed on the operation terminal device, the user can input the conditions of the room desired by the user to the operation terminal device. In addition, you can check in to a room with a positional relationship that meets the desired conditions you have entered. In addition, the work of changing the room in response to the request from the user does not occur, and the work load of the staff of the accommodation facility is reduced.

Here, the accommodation request input to the operation terminal device is a reservation search request input by the user (reserving person) when the accommodation reservation is made in advance, and the accommodation request is made on the day without making the accommodation reservation. In the case of a walk-in that applies for accommodation in, it is a vacant room search request entered by the user. Therefore, with the facility use management system of the present invention, the user can be in the position desired by himself / herself regardless of whether the accommodation is reserved in advance or the walk-in is applied for accommodation on the same day. It is possible to check in to multiple rooms, and the workload of the staff of the accommodation facility can be reduced.

In the facility utilization management system according to the present invention, the second reception processing unit determines the desired condition when the number of vacant rooms satisfying the accommodation request in the accommodation facility is larger than the number of requested rooms in the accommodation request. Accepts input. In addition, the conforming room selection processing unit selects the conforming room from the vacant rooms that satisfy the accommodation request.

With this configuration, if the number of vacant rooms that satisfy the accommodation request is the same as the number of requested rooms, the input of the desired conditions is not accepted and the matching room selection process is not performed, so that wasteful processing is performed. It is not done, and the user's check-in procedure is done smoothly without wasting time.

In the facility use management system according to the present invention, when the first reception processing unit receives reservation search information for searching reservation information of the user who has reserved accommodation at the accommodation facility as the accommodation request. Further includes a reservation determination processing unit that determines whether or not there is reservation information of the user based on the reservation search information. Further, when the number of vacant rooms including the reserved room registered in the reservation information of the user is larger than the number of the reserved rooms, the second reception processing unit performs the desired condition in the operation terminal device. Accepts input.

With this configuration, even if accommodation reservations have been made in advance, if the reservation determination processing unit determines that there is user reservation information, a reserved room (reserved room) that has not yet been checked in. When the number of vacant rooms including the above is larger than the number of reserved rooms registered in the reservation information, the user can enter the desired conditions regarding the room position and check in the rooms according to the desired conditions. ..

The facility use management system according to the present invention further includes an accommodation permission processing unit that permits accommodation in the conforming room selected by the conforming room selection processing unit.

The facility utilization management system according to the present invention further includes a display processing unit that displays a plurality of combinations including the conforming room that meets the desired conditions on the display unit of the operation terminal device.

With this configuration, the user can confirm a plurality of combinations that meet the desired conditions.

The facility use management system according to the present invention further includes a third reception processing unit that accepts an input of a selection operation for selecting one combination from a plurality of combinations displayed on the display unit. Further, the conforming room selection processing unit selects the one combination corresponding to the selection operation received by the third reception processing unit as the conforming room.

With this configuration, the user can select a desired combination from a plurality of combinations displayed on the display unit. This allows the user to check in to each room of the selected combination.

The facility utilization management device according to another aspect of the present invention is installed in an accommodation facility, and is described in at least two or more rooms from an operation terminal device used for a check-in procedure of an accommodation facility having a plurality of rooms. When the accommodation request and the desired conditions regarding the location of each accommodation room desired by the user who uses the accommodation facility are acquired, the conforming room that meets the desired conditions is selected from a plurality of vacant rooms in the accommodation facility. Equipped with a room selection processing unit.

The facility use management method according to the other aspect of the present invention includes a first reception step of receiving an input of an accommodation request from a user in an operation terminal device used for a check-in procedure of an accommodation facility having a plurality of rooms, and the first reception step. When the accommodation request for at least two or more rooms is received in the reception step, the operation terminal device receives the input of the desired condition regarding the position of each accommodation room desired by the user, and the second reception step and the accommodation. It is a method of executing a conforming room selection step of selecting a conforming room that meets the desired conditions from a plurality of vacant rooms in a facility by one or a plurality of processors.

In the facility use management program according to the other aspect of the present invention, the user can use the operation terminal device used for the check-in procedure of an accommodation facility having a plurality of rooms to cover at least two or more rooms included in the user's accommodation request. A reception step for receiving a desired condition regarding the position of each desired accommodation room and a conforming room selection step for selecting a conforming room that meets the desired condition from a plurality of vacant rooms in the accommodation facility are provided to one or more processors. It is a program to be executed. Further, the present invention may be a facility use management program for causing one or a plurality of processors to execute each step of the above-mentioned facility use management method.

According to the present invention, when a user himself / herself performs a check-in procedure for a plurality of rooms of an accommodation facility such as a hotel with a single operation, the user does not have to burden the staff of the accommodation facility. It is possible to check in for multiple rooms located according to your wishes.

FIG. 1 is a diagram showing a configuration of an accommodation facility check-in system according to an embodiment of the present invention. FIG. 2 is a block diagram showing a configuration of an accommodation facility check-in system according to an embodiment of the present invention. FIG. 3 is a diagram showing an example of a reservation screen displayed on the user terminal in the accommodation reservation in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of a registration screen displayed on the user terminal in the accommodation reservation in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of reservation management data stored in the management device of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 6 is an external view showing an example of a check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 7 is a diagram showing a top screen which is an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 8 is a diagram showing a walk-in reception screen which is an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 9 is a diagram showing a walk-in registration screen which is an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 10 is a diagram showing a room condition input screen which is an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 11 is a flowchart showing an example of the procedure of the check-in process at the time of walk-in executed in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 12 is a flowchart showing an example of a procedure of a desired room selection process executed in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 13 is a schematic view showing the availability of accommodation facilities. FIG. 14 is a diagram showing a room confirmation screen which is an example of an operation screen displayed on the check-in terminal in the check-in process of FIG. FIG. 15 is a flowchart showing another example of the procedure of the desired room selection process executed in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 16 is a diagram showing a room selection screen which is an example of an operation screen displayed on the check-in terminal in the desired room selection process of FIG. FIG. 17 is a flowchart showing another example of the check-in processing procedure executed in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 18 is a diagram showing a modified example 1 of the room confirmation screen displayed on the check-in terminal in the check-in process of FIGS. 11 and 17. FIG. 19 is a diagram showing a modified example 2 of the room confirmation screen displayed on the check-in terminal in the check-in process of FIGS. 11 and 17. FIG. 20 is a diagram showing a modified example 3 of the room confirmation screen displayed on the check-in terminal in the check-in process of FIGS. 11 and 17.

Hereinafter, embodiments of the present invention will be described with reference to the drawings as appropriate. It should be noted that each embodiment described below is merely an example embodying the present invention, and does not limit the technical scope of the present invention.

<First Embodiment>
[Accommodation check-in system 100]
As shown in FIG. 1, the accommodation facility check-in system 100 according to the first embodiment of the present invention is an example of the facility use management system of the present invention, and is a management device 10 and a plurality of check-in terminals 20 (the present invention). (Example of operation terminal device) and. The accommodation facility check-in system 100 is introduced into accommodation facilities such as hotels and inns, for example.

The management device 10 is arranged at the front desk of the accommodation facility, the office, or the like, and manages the reservation information of the user. Staff such as accommodation facility managers and employees can operate the management device 10.

The check-in terminal 20 is arranged near the front of the accommodation facility, for example, and accepts operations of the check-in procedure (use permission procedure) and the check-out procedure (use termination procedure) by the guest himself / herself.

The management device 10 and the plurality of check-in terminals 20 can communicate with each other via a communication network N1 such as a wired LAN or a wireless LAN installed in the accommodation facility. One check-in terminal 20 may be installed, or a plurality of check-in terminals 20 may be installed. FIG. 1 shows three check-in terminals 20 as an example. The user operates the desired check-in terminal 20. The plurality of user terminals 30 and the management device 10 can communicate with each other via a communication network N2 such as the Internet, LAN, WAN, or a public telephone line.

Here, the user of the accommodation facility uses his / her own user terminal 30 to access, for example, the accommodation reservation page of the WEB site operated by the accommodation facility to make an accommodation reservation. The management device 10 acquires the reservation information for the accommodation reservation and manages the reservation. The reservation process may be executed by the management device 10 or may be executed by a reservation server (not shown) connected to the management device 10 via the communication network N2. For example, the reservation server receives a reservation request from a user, executes a reservation process, and notifies the management device 10 of the reservation information when the reservation is completed. The user who has made a reservation visits the accommodation facility on the day of accommodation and operates the check-in terminal 20 to perform the check-in procedure. A user who visits the accommodation facility without making an accommodation reservation performs a vacancy search procedure on the check-in terminal 20, for example, from the top screen D11 (see FIG. 7) to reserve a desired guest room, and then continues. Check-in procedure (walk-in procedure) may be performed. In addition, the user operates the check-in terminal 20 as necessary to perform the check-out procedure. In addition, the user performs the settlement procedure of the usage fee in the check-in procedure or the check-out procedure.

In addition, the accommodation facility will publish an accommodation reservation page in foreign languages for foreigners on its WEB site. As a result, the foreign user can access the accommodation reservation page corresponding to the foreign language on the user terminal 30 and make an accommodation reservation for the accommodation facility.

[User terminal 30]
As shown in FIG. 2, the user terminal 30 includes a control unit 31, a storage unit 32, an operation display unit 33, a communication unit 34, and the like. The user terminal 30 is a terminal device owned by a user who uses the accommodation facility, and is, for example, an information processing device such as a personal computer, a smartphone, a mobile phone, or a tablet terminal. A well-known configuration can be applied to the user terminal 30.

The communication unit 34 connects the user terminal 30 to the communication network N2 by wire or wirelessly, and executes data communication according to a predetermined communication protocol with an external device such as the management device 10 via the communication network N2. Communication interface for.

The operation display unit 33 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, a keyboard, or a touch panel including a touch key that accepts operations.

The storage unit 32 is a non-volatile storage medium or storage device such as a flash memory for storing various types of information. For example, the storage unit 32 stores a control program for causing the control unit 31 to execute various processes. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is electrically connected to a user terminal 30 and is a reading device such as a CD drive or a DVD drive (non-existent). (Shown) is read and stored in the storage unit 32.

The control unit 31 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile memory in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 31 controls the user terminal 30 by executing various control programs stored in advance in the ROM or the storage unit 32 on the CPU.

Specifically, the control unit 31 includes various processing units such as a reception processing unit 311, a display processing unit 312, and a completion notification acquisition unit 313. The control unit 31 functions as the various processing units by executing various processes according to the control program on the CPU. Further, a part or all of the processing units included in the control unit 31 may be composed of an electronic circuit. Further, the control program may be a program for causing a plurality of processors to function as the various processing units.

The reception processing unit 311 acquires the operation information operated by the user on the operation display unit 33. That is, the reception processing unit 311 acquires the information input by the user operating the operation display unit 33. For example, the reception processing unit 311 acquires operation information according to the login operation and the reservation operation operated by the user on the WEB site operated by the accommodation facility.

The display processing unit 312 causes the operation display unit 33 to display various types of information. For example, the display processing unit 312 causes the operation display unit 33 to display the accommodation reservation page of the WEB site. In addition, the display processing unit 312 causes the operation display unit 33 to display various other messages.

The accommodation reservation page includes a reservation screen D1 (see FIG. 3) for inputting accommodation information and a registration screen D2 (see FIG. 4) for registering information (guest information) of guests who wish to stay. FIG. 3 is a diagram showing a reservation screen D1 (an example of an operation screen), and FIG. 4 is a diagram showing a registration screen D2 (an example of an operation screen).

The reservation screen D1 includes the accommodation date, the number of nights, the number of guests, the desired number of rooms, the estimated time of arrival indicating the time of arrival at the accommodation facility, the room type, and the like. The user selects the registration button 301 after inputting the desired accommodation information on the reservation screen D1 shown in FIG. As a result, the registration screen D2 shown in FIG. 4 is displayed on the operation display unit 33 of the user terminal 30. The user continues to register the guest information on the registration screen D2.

The registration screen D2 includes a reservation person's name representing the name of the reservation person, guest information, and the like. The guest information includes a guest name representing the guest's name, a birthday, an address, a telephone number, an e-mail address, a payment method, and the like. The reservation person selects the reservation confirmation button 302 after inputting the guest information on the registration screen D2 shown in FIG. This completes the accommodation reservation.

In the examples shown in FIGS. 3 and 4, the case where the user A1 makes a reservation for two rooms by two people (users A1 and A2) including the user A1 as the reservation person is shown. In this case, the user A1 is a representative who makes a reservation on behalf of the users A1 and A2. The reservation person A1 (user A1) can make a so-called group reservation in which the accommodation reservations of a plurality of people (users A1 and A2) are collectively made on the user terminal 30. When making a group reservation, the reservation person A1 registers the guest information of a plurality of people (users A1 and A2) for each room on the registration screen D2. Specifically, the reservation person A1 registers by individually inputting the above-mentioned guest name, birthday, address, telephone number, e-mail address, and payment method for each guest on the registration screen D2. In the example shown in FIG. 3, the number of guests is two, users A1 and A2, and they stayed overnight on February 14, 2020, requiring one room per person (two rooms in total). It indicates that it will arrive at the accommodation at 18:00 on the day.

The completion notification acquisition unit 313 acquires the reservation completion notification sent from the management device 10 when the accommodation reservation is completed on the accommodation reservation page. The reservation completion notification includes the reservation number issued by the management device 10 when the reservation is completed, and the content of the accommodation reservation (reservation content). In addition, the reservation completion notification may include an information code such as a QR code (registered trademark) that can be used for the check-in procedure at the check-in terminal 20 described later. The information code may include, for example, user information such as a user ID or member ID that identifies a user (guest), the reservation number, and the like. When the completion notification acquisition unit 313 acquires the reservation completion notification, the display processing unit 312 causes the operation display unit 33 to display the reservation contents. When the reservation person (user A) makes a reservation (group reservation) for accommodation for two people (users A1 and A2) including the person himself / herself, the management device 10 stays for two people. A reservation number (No. 104 in FIG. 5) for specifying reservation information indicating the contents of the reservation is issued, and the reservation completion notification including the reservation number and the contents of the accommodation reservation for two people is sent to the user of the reservation person. It is transmitted to the terminal 30.

[Management device 10]
As shown in FIG. 2, the management device 10 includes a control unit 11, a storage unit 12, an operation display unit 13, a communication unit 14, and the like. The management device 10 may be an information processing device such as a personal computer or a tablet terminal. Further, the management device 10 may be an information processing device or a cloud server for constructing a so-called hotel management system (Property Management System). The management device 10 has a reservation management function for managing reservations. The management device 10 may have functions such as guest room management, accounting management, and customer management in addition to the reservation management function.

The communication unit 14 connects the management device 10 to the communication network N2 by wire or wirelessly, and executes data communication according to a predetermined communication protocol with an external device such as the user terminal 30 via the communication network N2. Communication interface for. Further, the communication unit 14 connects the management device 10 to the communication network N1 by wire or wirelessly, and executes data communication with the check-in terminal 20 via the communication network N1 according to a predetermined communication protocol.

The operation display unit 13 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The storage unit 12 is a non-volatile storage medium or storage device such as a flash memory for storing various types of information. For example, the storage unit 12 stores a control program such as a check-in processing program for causing the control unit 11 to execute a check-in process (see FIGS. 11 and 17) described later. For example, these control programs are non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and are electrically connected to a management device 10 such as a CD drive or a DVD drive. (Shown) is read and stored in the storage unit 12.

Further, the storage unit 12 stores reservation management data 121 (see FIG. 5) representing accommodation reservation information (reservation information) received from the user terminal 30. The reservation management data 121 is a database including a plurality of reservation information for which accommodation reservations have been accepted, and is stored and managed in the storage unit 12 so that a keyword search can be performed. The reservation management data 121 may also serve as guest management data representing information on the accommodation status (accommodation information) of the user after check-in. In this case, the reservation management data 121 may include accommodation information such as a check-in status indicating whether or not the user has checked in, and a check-in time.

FIG. 5 is a diagram showing an example of reservation management data 121. FIG. 5 shows reservation management data 121 in which a plurality of reservation information for using the accommodation facility on February 14, 2020 is registered for each reservation number (No. 101-104, ...). .. In the reservation management data 121, the reservation contents reserved by the reservation person are registered and managed for each reservation number.

In the reservation management data 121, the accommodation information and the guest information input on the reservation screen D1 (see FIG. 3) and the registration screen D2 (see FIG. 4) are registered as the reservation contents. Further, the room number assigned after the accommodation reservation is confirmed is also registered in the reservation management data 121 as the reservation content. The reservation management data 121 includes information (reservation information and accommodation information) representing the attributes of the user. In FIG. 5, for convenience of explanation, some information of the reservation information, specifically, the reservation number issued at the time of reservation, the name of the person making the reservation, the date of stay, the name of the guest (representative name, the name of the same person, etc.) ), Estimated time of arrival, room number, check-in status (presence or absence of check-in), check-in time are shown.

Note that FIG. 5 shows reservation information (reservation number 104) including the reservation contents of the users A1 and A2 registered by the group reservation, corresponding to the examples shown in FIGS. 3 and 4. Further, in FIG. 5, reservation information for each of the users P, Q, and R is also shown.

Further, in the check-in status column of FIG. 5, either "completed" indicating that the check-in has been completed or "not yet" is registered as information indicating that the check-in has not been completed, and the check-in is performed. "Not yet" is registered as the default value until the check-in is completed. The above-mentioned default values are updated to "finished" by the update processing unit 113 described later when the check-in is completed or the reading input of the passport image is completed.

The control unit 11 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile memory in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 11 controls the management device 10 by executing various control programs stored in advance in the ROM or the storage unit 12 on the CPU.

Specifically, the control unit 11 includes a vacancy search processing unit 110, a reservation processing unit 111, a reservation collation processing unit 112 (an example of a reservation determination processing unit of the present invention), an update processing unit 113, and a room selection processing unit 114 (this). Includes various processing units such as the conforming room selection processing unit) of the present invention. The control unit 11 functions as the various processing units by executing various processing according to the check-in processing program on the CPU. Further, a part or all of the processing units included in the control unit 11 may be composed of an electronic circuit. The check-in processing program may be a program for allowing a plurality of processors to function as the various processing units.

The vacancy search processing unit 110 determines whether or not the reservation can be made when the accommodation reservation operation is performed on the user terminal 30. Specifically, when the vacancy search processing unit 110 receives the reservation request input from the user terminal 30 in connection with the operation of the accommodation reservation, the accommodation search processing unit 110 refers to the reservation management data 121 and includes the accommodation included in the reservation request. Performs a vacancy search process to determine whether there is a vacant room that meets the conditions. Here, the accommodation conditions include the desired date of accommodation, the number of guests, the room type, and the number of rooms (requested rooms) for which accommodation is desired.

Further, the vacancy search processing unit 110 determines whether or not there is a vacant room when the vacancy search procedure for searching whether or not there is a vacant room that can be accommodated is performed on the check-in terminal 20. Is determined. Specifically, when the vacancy search processing unit 110 receives the vacancy search request (an example of the accommodation request of the present invention) input in connection with the operation of the vacancy search procedure from the check-in terminal 20, the reservation management data With reference to 121, it is determined whether or not there is a vacant room that meets the accommodation conditions included in the vacancy search request. Here, the accommodation conditions include the desired date of accommodation, the number of guests, the room type, and the number of rooms (requested rooms) for which accommodation is desired.

When the vacancy search processing unit 110 determines that there is a vacant room, the reservation processing unit 111 determines that the reservation is possible and performs the reservation processing.

When it is determined that there is a vacant room in response to the reservation request from the user terminal 30, the reservation processing unit 111 performs a selection operation of the reservation confirmation button 302 on the user terminal 30 on condition that the reservation confirmation button 302 is selected. Perform reservation processing. Specifically, the reservation processing unit 111 transmits a reservation completion notification to the user terminal 30. Then, the reservation processing unit 111 creates the reservation information of the reservation person (input person) based on the input accommodation condition, and the reservation management data 121 (the reservation information including the accommodation information and the guest information) (See Fig. 5).

Further, when it is determined that there is a vacant room in response to the vacancy search request from the check-in terminal 20, the reservation processing unit 111 performs a reservation confirmation operation on the check-in terminal 20 on condition that the reservation is confirmed. Perform reservation processing. Specifically, the reservation processing unit 111 transmits a reservation completion notification to the check-in terminal 20. Then, the reservation processing unit 111 creates the reservation information of the reservation person (input person) based on the input accommodation condition, and the reservation management data 121 (the reservation information including the accommodation information and the guest information) (See Fig. 5). When a vacancy search request for accommodation on the day is input on the check-in terminal 20, after the above-mentioned reservation processing is performed by the reservation processing unit 111, the check-in processing at the time of walk-in, which will be described later, is continued. (See FIG. 11).

In the present embodiment, an example in which the reservation process is performed in the management device 10 will be described. For example, the reservation process is performed between the management device 10 and the user terminal 30 in response to the reservation request from the user. A reservation processing system to be executed may intervene. Further, a reservation processing system that executes reservation processing in response to the vacancy search request from the user may be interposed between the management device 10 and the check-in terminal 20. In this case, the management device 10 registers and manages the reservation information sent from the reservation processing system in the reservation management data 121.

When the check-in process (see FIG. 17) described later is executed, the reservation collation processing unit 112 is the target of the check-in process based on the reservation search information input at the time of the check-in procedure at the check-in terminal 20. Performs a reservation collation process to search for reservation information. The reservation collation process is a process of determining whether or not the reservation information of the user who has performed the check-in procedure is in the reservation management data 121. Specifically, the reservation collation processing unit 112 collates the input reservation search information with a plurality of reservation information included in the reservation management data 121. In this case, in the reservation collation process, the reservation information including the day (procedure date, reception date) in which the reservation search information is input is collated with the reservation search information. Then, when it is determined that there is reservation information to be checked-in processed, the reservation collation processing unit 112 acquires the reservation information from the reservation management data 121 and transmits it to the check-in terminal 20.

Specifically, when the reservation search information is input to the check-in terminal 20, the reservation collation processing unit 112 receives the reservation search information sent from the check-in terminal 20 and corresponds to the reservation search information. The reservation information is searched from the reservation management data 121. When the reservation information including the reservation search information is searched, the reservation collation processing unit 112 extracts the reservation information from the reservation management data 121. The reservation verification processing unit 112 transmits the extracted reservation information to the check-in terminal 20.

Here, the reservation search information is input at the check-in terminal 20 in order for the user to request the management device 10 to search for the presence or absence of his / her own reservation information, and is also a search request for the reservation information. .. The reservation search information is an example of an accommodation request of the present invention. The reservation search information is information for searching the reservation information of a user who has made an accommodation reservation at an accommodation facility. In the present embodiment, the reservation search information is information included in the reservation completion notification, and is unique information that can specify the accommodation reservation of the user. For example, the reservation search information is information such as a user's name, birthday, address, telephone number, e-mail address, and reservation number. Since the telephone number and birthday may be duplicated with another person, it is preferable that the reserved search information is a combination of the above-mentioned information.

For example, in the example of FIG. 5, when the reservation number 104 or the name of the user A1 who is the reservation person is input from the check-in terminal 20, the reservation verification processing unit 112 corresponds to the reservation number 104 or the name of the user A1. The process of searching the reservation management data 121 for the reservation information to be performed is performed. Then, when the corresponding reservation information is searched, the reservation collation processing unit 112 determines the reservation information (reservation information of the reservation number 104) of the accommodation reservations of a plurality of people (users A1 and A2) reserved by the user A1. Is acquired from the reservation management data 121.

When the check-in terminal 20 reads an information code such as a QR code (registered trademark) that can be used for the check-in procedure by the reading unit 25, the reservation verification processing unit 112 uses the user included in the information code. The reservation information may be obtained from the reservation management data 121 by performing a process of determining the presence or absence of the reservation information to be checked in by using the ID, the reservation number, and the like. In this case, the information code or the information included in the information code is the reserved search information.

Further, when the membership card issued by the accommodation facility to the user is read by the reading device (not shown) at the check-in terminal 20, the reservation verification processing unit 112 causes the user ID included in the membership card. , The member's name (member's name) or the like may be used to perform a process of determining the presence or absence of the reservation information that is the target of the check-in process, and the reservation information may be acquired from the reservation management data 121. In this case, the user ID, the member name, and the like included in the membership card are the reservation search information.

Further, when the passport image is read by the reading unit 25 at the check-in terminal 20 during the check-in procedure, the reservation verification processing unit 112 uses the name information obtained by OCR processing the image data of the passport image. The reservation information may be obtained from the reservation management data 121 by performing a process of determining the presence or absence of the reservation information that is the target of the check-in process. In this case, the name information obtained from the passport image is the reservation search information.

In the present embodiment, an example in which the reservation collation processing unit 112 performs the determination process of the reservation information and the acquisition process of acquiring the reservation information in the reservation collation process will be described. May be done by separate processing units.

The update processing unit 113 updates the reservation management data 121 (see FIG. 5) when the user's check-in procedure (including the walk-in procedure described later) at the accommodation facility is completed. For example, in the check-in process, the update processing unit 113 registers the information in the reservation management data 121 when the information that has not been input at the time of the reservation request is input. Further, when the check-in process corresponding to the vacancy search request is completed, the update processing unit 113 registers the information input at the time of the vacancy search request and the confirmed room number in the reservation management data 121. ..

The room selection processing unit 114 selects a suitable room (an example of a suitable room of the present invention) that meets the desired room condition (an example of the desired condition of the present invention) regarding the room position from a plurality of vacant rooms in the accommodation facility. The selection process (see FIG. 11) is performed. Specifically, the room selection processing unit 114 receives the vacancy search request for searching for the vacancy of two or more rooms from the check-in terminal 20, and further receives the room desired condition from the check-in terminal 20. Then, the room selection processing unit 114 selects a suitable room that satisfies the vacancy search request and meets the desired room condition from the plurality of vacant rooms of the accommodation facility.

Here, the desired room condition is a desired condition that a user who desires to stay at an accommodation facility desires in addition to the vacancy search request regarding the positions of two or more rooms for which he / she wishes to stay. This desired condition will be described later.

In the present embodiment, the room selection processing unit 114 determines that there are vacant rooms satisfying the vacancy search request for two or more rooms by the vacancy search processing unit 110, and the number of vacant rooms (number of vacant rooms) is determined. When the number of rooms is larger than the desired number included in the vacancy search request, the conforming room that meets the room desired condition is selected from the vacant rooms that satisfy the vacancy search request.

[Check-in terminal 20]
As shown in FIG. 2, the check-in terminal 20 includes a control unit 21, a storage unit 22, an operation display unit 23, a card key issuing unit 24, a reading unit 25, a camera 26, a communication unit 27, and the like. The check-in terminal 20 may be an information processing device such as a personal computer.

FIG. 6 is an external view showing an example of the check-in terminal 20. At the check-in terminal 20, the user can touch the operation display unit 23. The user performs the check-in procedure while operating the operation screen displayed on the operation display unit 23. The camera 26 is provided above the check-in terminal 20, and captures, for example, a user's face image. The check-in terminal 20 also includes a card insertion section for inserting cards such as credit cards, a money insertion section for inserting coins and banknotes, and the like.

The communication unit 27 is a communication interface for connecting the check-in terminal 20 to the communication network N1 by wire or wirelessly and executing data communication with the management device 10 via the communication network N1 according to a predetermined communication protocol. Is.

The operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a touch panel that accepts operations.

The camera 26 is a digital camera that captures an image of a user and outputs it as digital image data. The camera 26 may be a network camera. Further, the camera 26 may have a sensor function for detecting a person in front of the check-in terminal 20.

The reading unit 25 reads an information code such as a two-dimensional code. In addition, the reading unit 25 may have a function of scanning a user's passport, identification card, or the like. The information read by the reading unit 25 is sent to the management device 10 by the control unit 21, stored in the storage unit 12 of the management device 10, and used for various processes executed by the management device 10.

The card key issuing unit 24 issues (discharges) a card key (physical key) which is a room key. The card key is an IC card key that unlocks the guest room through communication processing with an unlocking device (communication device) provided at the entrance of the guest room. During the check-in procedure at the check-in terminal 20, the card key issuing unit 24 issues the card key based on the instruction of the control unit 21. For example, when the check-in procedure on the check-in terminal 20 is completed, the card key issuing unit 24 stores an IC card that stores information (room ID, accommodation date information, etc.) corresponding to the user who performed the check-in procedure. The card key of the mold is ejected from the check-in terminal 20. The card key is not limited to an IC card, but may be a physical key such as a magnetic card, an information code key on which an information code is printed on a paper medium, or a key that is inserted into a keyway to lock and unlock. It can be of any type.

The storage unit 22 is a non-volatile storage unit such as a flash memory that stores various types of information. For example, the storage unit 22 stores a control program such as a check-in processing program for causing the control unit 21 to execute a check-in process (see FIGS. 11 and 17) described later. These control programs are non-temporarily recorded on a recording medium such as a computer-readable CD or DVD, and are electrically connected to the check-in terminal 20 and are read devices such as a CD drive or DVD drive (not shown). ), And stored in the storage unit 22.

The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 21 controls the check-in terminal 20 by executing various control programs stored in advance in the ROM or the storage unit 22 on the CPU.

Specifically, as shown in FIG. 2, the control unit 21 includes various processing units such as a reception processing unit 211, a display processing unit 212, a check-in processing unit 213, and a room key issuance processing unit 214. The reception processing unit 211 is an example of the first reception processing unit and the second reception processing of the present invention. The display processing unit 212 is an example of the display processing unit of the present invention. The check-in processing unit 213 is an example of the accommodation permission processing unit of the present invention. The control unit 21 functions as the various processing units by executing various processes according to the control program on the CPU. A part or all of the processing units included in the control unit 21 may be composed of electronic circuits. Specifically, the reception processing unit 211 may be composed of a first reception processing unit of the present invention and a plurality of processing units that execute each processing of the second reception processing unit. Further, the control program may be a program for causing a plurality of processors to function as the various processing units.

The reception processing unit 211 receives the operation input input by the user of the accommodation facility by operating the operation display unit 23 of the check-in terminal 20 in the vacancy search procedure and the check-in procedure. Acquires the input information input by the operation input.

As the first reception processing unit of the present invention, the reception processing unit 211 inputs a vacancy search request (an example of an accommodation request) including the accommodation conditions necessary for the vacancy search procedure from the user at the check-in terminal 20. Accept. Specifically, the reception processing unit 211 receives the operation input related to the vacancy search procedure. A user who has not made a reservation in advance visits the accommodation facility and touches the vacancy search button 233 on the top screen D11 (see FIG. 7) of the check-in terminal 20 to start the vacancy search procedure. The reception processing unit 211 acquires the vacancy search request (input signal) input by the operation, and then inputs the accommodation conditions (desired accommodation date, number of guests, room type, desired number of rooms, etc.). Is acquired as the information required for the vacancy search process.

The reception processing unit 211 provides the accommodation conditions and guests via the walk-in reception screen D12 (see FIG. 8) and the walk-in registration screen D13 (see FIG. 9) displayed on the operation display unit 23 of the check-in terminal 20. When the information is input, the accommodation conditions and the guest information are accepted. Here, FIG. 8 is a diagram showing a walk-in reception screen D12 (an example of an operation screen), and FIG. 9 is a diagram showing a walk-in registration screen D13 (an example of an operation screen).

The walk-in reception screen D12 includes the accommodation date, the number of accommodation days, the number of overnight guests, the desired number of rooms, the accommodation conditions of the room type, and the like. The user who has not made a reservation in advance inputs the desired accommodation conditions on the walk-in reception screen D12 shown in FIG. 8, and then selects the next button 234. As a result, the walk-in registration screen D13 shown in FIG. 9 is displayed on the operation display unit 23. The user continues to register the guest information on the walk-in registration screen D13.

On the walk-in registration screen D13, the name of the representative representing the name of the user (representative) performing the procedure, the address and telephone number of the representative, the payment method, as well as guest information including other users, etc. Is included. The guest information includes a guest name representing the guest's name and the like. The guest information may include not only the guest name but also the guest's birthday, address, telephone number, e-mail address, payment method, and the like. The representative selects the OK button 235 after inputting the guest information and the like on the walk-in registration screen D13 shown in FIG. This completes the input of accommodation conditions and guest information required for the vacancy search process.

In the examples shown in FIGS. 8 and 9, the case where the user B1 is the representative and two people (users B1 and B2) including the user B1 make an accommodation reservation for two rooms is shown. In this case, the user B1 is a representative who performs a vacancy search on behalf of the users B1 and B2. The representative B1 (user B1) can make a so-called group reservation in which the accommodation reservations of a plurality of people (users B1 and B2) are collectively made at the check-in terminal 20. When making a group reservation, the representative B1 registers the guest information of a plurality of people (users B1 and B2) for each room on the walk-in registration screen D13. Specifically, the representative B1 inputs the name, address, etc. of the representative B1 on the walk-in registration screen D13, and then individually inputs the name of each guest. In the example shown in FIG. 8, the number of guests is two, users B1 and B2, and they stay overnight on February 14, 2020, and each person needs one room (two rooms in total). Is shown.

The information such as the name and address of the representative input by the user from the walk-in registration screen D13 in the vacancy search procedure is, for example, the information in the membership card owned by the user or the user. The information may be input by having the check-in terminal 20 read the information in the passport image of.

Further, the reception processing unit 211 receives the input of the desired room condition at the check-in terminal 20 as the second reception processing unit of the present invention. Specifically, in the desired room selection process (see FIG. 12) executed by the room selection process unit 114, the room condition input screen D14 shown in FIG. 10 is displayed on the operation display unit 23. Then, when the user performs an operation of selecting a desired room condition from a plurality of room conditions displayed on the room condition input screen D14, the reception processing unit 211 acquires the selected room condition as the desired room condition. do.

FIG. 10 is a diagram showing a room condition input screen D14 (an example of an operation screen) displayed on the operation display unit 23 in the desired room selection process (see FIG. 12) by the room selection processing unit 114. In the example shown in FIG. 10, four room conditions P1 to P4 regarding the positional relationship of each room with respect to two or more rooms desired to stay are shown. Room condition P1 is a condition that each room is desired to be in a close positional relationship. Room condition P2 is a condition that each room is desired to be on the same floor. Room condition P3 is a condition that each room is desired to be on a different floor. Room condition P4 is a condition that each room is desired to be in the most distant positional relationship. Check boxes are provided in each room condition P1 to P4. The user selects the check box of the desired room condition, and then selects the OK button 236. As a result, the user's own input of the desired room conditions required for the desired room selection process is completed.

In the present embodiment, when the reception processing unit 211 receives the vacancy search request for two or more rooms, the reception processing unit 211 is input via the room condition input screen D14 (see FIG. 10) displayed on the operation display unit 23. We accept the desired conditions for the room. More specifically, the reception processing unit 211 determines that there is a vacant room satisfying the vacancy search request for two or more rooms by the vacancy search processing unit 110, and the number of vacant rooms (the number of vacant rooms) is the said. When the number of desired rooms is larger than the desired number of rooms included in the vacancy search request, the input of the desired room conditions is accepted.

Further, the reception processing unit 211, as the first reception processing unit of the present invention, accepts the input of the reservation search information (an example of the accommodation request) necessary for the check-in procedure from the user at the check-in terminal 20. Specifically, the reception processing unit 211 receives the operation input related to the check-in procedure. In order to start the check-in procedure, when the user touches the check-in button 231 on the top screen D11 (reception screen) shown in FIG. 7 to start the check-in procedure, the reception processing unit 211 causes the reception processing unit 211 to start the check-in procedure. The check-in start request (input signal) input by the operation is acquired, and the reserved search information input thereafter is acquired as information necessary for the check-in process. The check-in procedure includes an input procedure for inputting guest information such as a reservation number, a name, a telephone number, and an address, a payment procedure, and a procedure for confirming or selecting an accommodation room. By performing the input procedure on the input reception screen (not shown) displayed on the operation display unit 23, the reception processing unit 211 acquires the reservation search information.

In the check-in procedure, the user can use the information in the information code displayed on the user terminal 30 (mobile terminal), the information in the membership card owned by the user, or the user's passport image. When the check-in terminal 20 is made to read the information in the above, the reception processing unit 211 may acquire the reservation search information including the guest information from any of the read information.

In addition, the reception processing unit 211, as the second reception processing unit of the present invention, determines the number of vacant rooms in the accommodation facility on the check-in date when the reservation information of the user is searched for in the check-in procedure. When the number of reserved rooms is larger than the number registered in the information, the input of the desired room conditions is accepted. The number of vacant rooms in the accommodation facility includes the number of reserved rooms that have not yet completed check-in. That is, the reception processing unit 211 accepts the input of the desired room condition when there is a vacant room in addition to the reserved room.

The display processing unit 212 causes the operation display unit 23 to display various types of information. For example, the display processing unit 212 causes the operation display unit 23 to display each operation screen for inputting information necessary for the vacancy search procedure and the check-in procedure. Specifically, the display processing unit 212 includes the above-mentioned top screen D11 (see FIG. 7), walk-in reception screen D12 (see FIG. 8), walk-in registration screen D13 (see FIG. 9), and the input reception screen (see FIG. 9). Operation screens such as (not shown), room condition input screen D14 (see FIG. 10), and room confirmation screen D15 (see FIG. 14), which will be described later, are displayed on the operation display unit 23.

In addition, the display processing unit 212 causes the operation display unit 23 to display various other messages.

The check-in processing unit 213 authenticates the user based on the reservation search information input to the check-in terminal 20 in the check-in procedure. Specifically, when the reception processing unit 211 receives the input of the reservation search information for searching the reservation information of the user, the check-in processing unit 213 transmits the reservation search information to the management device 10. The reservation collation processing unit 112 of the management device 10 is made to execute the above-mentioned reservation collation process. Then, in the reservation collation process, when the reservation search information input by the user matches any of the reservation information registered in the reservation management data 121, the check-in processing unit 213 authenticates the user. And allow the user to stay. The check-in processing unit 213 refers to the reservation management data 121 (see FIG. 3) stored in the management device 10 when the input of the reservation search information is received by the reception processing unit 211, and makes the reservation. The collation process may be executed.

In addition, the check-in processing unit 213 makes a payment regarding the payment of the accommodation fee when the input of the information necessary for the check-in by the user is completed and the user is successfully authenticated. For example, when the user inserts a credit card into the card insertion unit (not shown) of the check-in terminal 20, the check-in processing unit 213 sends a payment request to the payment server of the payment company used by the user for payment. Execute the process.

The room key issuance processing unit 214 causes the check-in terminal 20 to issue a room key for unlocking the guest room of the accommodation facility. Specifically, the room key issuance processing unit 214 executes, for example, a room key issuance process for issuing the room key when the payment process is completed in the check-in procedure. As a result, one card key is ejected from the card key issuing unit 24. When the user receives the card key from the check-in terminal 20, the check-in processing unit 213 ends the check-in procedure, and the display processing unit 212 displays the procedure end screen (not shown) on the operation display unit 23. .. After that, the display processing unit 212 displays the top screen D11 shown in FIG. 7, and the reception processing unit 211 accepts the operation of the procedure of another user.

[Check-in process at walk-in]
Hereinafter, the facility use management method of the present invention will be described together with an example of each procedure of the so-called walk-in check-in process in the accommodation facility check-in system 100 with reference to FIGS. 11 and 12. The check-in process is executed by the control unit 11 of the management device 10 and the control unit 21 of the check-in terminal 20. For example, the control units 11 and 21 start the execution of the check-in process by starting the execution of the check-in process program.

The present invention can be regarded as an invention of an accommodation facility utilization management method (an example of the facility utilization management method of the present invention) that executes one or a plurality of steps included in the check-in process.

In addition, one or more steps included in each process described below may be omitted as appropriate. Further, the execution order of each step in each process may be different within the range in which the same action and effect are produced. Further, in each of the processes described below, each step in each process may be executed by the control unit 11 which is the main body of the process or the processor corresponding to the control unit 21, or each process corresponds to each of the control units 11 and 21. Each step in each of the processes may be distributed and executed by a plurality of processors. The same applies to the other embodiments described below.

Further, in the following description, by giving specific examples shown in FIGS. 8 and 9, the representative user B1 sets the room (total of 2 rooms) of each of the two people (users B1 and B2) including the person himself / herself. The check-in process when making a same-day reservation by walk-in and checking in on the same day will be explained.

When the control unit 21 detects an operator (user B1) standing in front of the check-in terminal 20 based on the image data captured by the camera 26, the top screen D11 (see FIG. 7) is used as the default reception screen. It is displayed on the operation display unit 23.

In step S11, the control unit 21 determines whether or not the vacancy search procedure has been accepted on the top screen D11. When the vacancy search button 233 on the top screen D11 is touch-operated, the control unit 21 determines that the vacancy search procedure has been accepted.

When the vacancy search procedure is accepted (S11: Yes), the control unit 21 displays the walk-in reception screen D12 and the walk-in registration screen D13 on the operation display unit 23 in the next step S12. Then, in step S13, the control unit 21 waits until the accommodation conditions and the guest information necessary for the vacancy search process are input. Note that step S13 is an example of the first reception step of the present invention.

When it is determined in step S13 that the accommodation conditions and the guest information have been input, the control unit 21 transmits these information to the management device 10 and causes the control unit 11 to execute the vacancy search process. (S14).

When the vacant room matching the accommodation condition is not searched in the vacancy search process by the control unit 11 (S14: No), the control unit 21 shifts the process to step S15 to indicate that there is no vacant room. Message is displayed on the operation display unit 23, and then the check-in process ends. On the other hand, when a vacant room matching the accommodation condition is searched in the vacancy search process (S14: Yes), the control unit 21 shifts the process to step S16.

In step S16, the control unit 21 determines whether or not the accommodation date included in the accommodation condition input in step S13 is the current day. Here, if the accommodation date is not the same day (S16: No), the control unit 11 of the management device 10 performs the above-mentioned reservation process (S17) based on the accommodation conditions and the guest information input in step S13. Is performed, the newly created reservation information is registered in the reservation management data 121, and the check-in process is completed. On the other hand, in step S16, if the accommodation date is the same day (S16: Yes), the control unit 21 shifts the process to step S18.

In step S18, the control unit 21 determines whether or not the desired number of rooms is a plurality of rooms based on the accommodation conditions input in step S13. Here, when the desired number of rooms is one (S18: No), the control unit 21 shifts the process to step S22. On the other hand, in step S18, when the desired number of rooms is a plurality (S18: Yes), the control unit 21 shifts the process to step S19. For example, when the accommodation conditions shown in FIG. 8 are input by the user B1, it is determined that the desired number of rooms is a plurality.

In step S19, the control unit 21 refers to the reservation management data 121, confirms the vacancy status of the guest rooms on the day at the accommodation facility, and determines whether or not the number of vacant rooms is larger than the desired number of rooms. Here, if it is determined that the desired number of rooms is less than or equal to the number of vacant rooms (S19: No), the control unit 21 shifts the process to step S20. On the other hand, if it is determined in step S19 that the desired number of rooms is larger than the number of vacant rooms (S19: Yes), the control unit 21 shifts the process to step S21 and meets the desired room conditions. Execute the desired room selection process to select a suitable room.

FIG. 12 is a flowchart (S31 to S35) showing an example of the procedure of the desired room selection process in step S21. As shown in FIG. 12, in the desired room selection process, the control unit 21 displays the room condition input screen D14 (see FIG. 10) on the operation display unit 23 (S31).

After that, in step S32, the control unit 21 of the check-in terminal 20 determines whether or not the room condition has been input by the user B1 via the room condition input screen D14. When one of the room conditions P1 to P4 in the room condition input screen D14 is selected by the user B1 and the OK button 236 is touch-operated, the control unit 21 inputs the desired room condition. Judge that it was done. On the other hand, when the OK button 236 is touch-operated without selecting any of the room conditions P1 to P4 in the room condition input screen D14, or when the cancel button is touch-operated, the control unit 21 makes the desired request. It is determined that the room condition has not been entered.

If the room condition is not input in step S32 (S32: No), the control unit 21 shifts the process to step S33. On the other hand, when the room condition is input (S32: Yes), the control unit 21 shifts the process to step S34. Note that step S32 is an example of the second reception step of the present invention.

In step S33, the control unit 21 arbitrarily selects a room for the desired number of rooms from a plurality of vacant rooms by referring to the reservation management data 121, creates reservation information for the selected room, and stores the storage unit 12. Temporarily store in. After that, the control unit 21 shifts the process to step S22 of FIG.

The control unit 21 may send a room selection request for executing the room selection process to the management device 10 to cause the control unit 11 of the management device 10 to execute the room selection process in step S33. In this case, the control unit 11 of the management device 10 transmits the selection result to the check-in terminal 20.

In step S34, the control unit 21 determines whether or not there is a room (suitable room) that meets the room conditions input in step S32 among the plurality of vacant rooms in the accommodation facility. Here, if the matching room does not exist (S34: No), the control unit 21 shifts the process to step S33. On the other hand, if there is a compatible room (S34: Yes), the control unit 21 selects a room determined to be compatible, creates reservation information corresponding to the selected room, and temporarily stores it in the storage unit 12. Store (S35). After that, the control unit 21 shifts the process to step S22 of FIG. Steps S34 and S35 are examples of the conforming room selection steps of the present invention.

When the control unit 11 of the management device 10 executes the processes of steps S34 and S35, the control unit 21 transmits the room conditions input in step S32 to the management device 10 to execute the conforming room selection process. A room selection request for this purpose may be transmitted to the management device 10 to cause the control unit 11 of the management device 10 to execute the determination process of step S34 and the room selection process of step S35. In this case, the step in which the control unit 11 receives the room condition is an example of the reception step of the present invention. Further, steps S34 and S35 executed by the control unit 11 of the management device 10 are examples of the conforming room selection steps of the present invention.

For example, it is assumed that there is an accommodation facility having four guest rooms on each floor from the second floor to the eighth floor, and the vacancy state of this accommodation facility is as shown in FIG. Here, in FIG. 13, the guest room in which only the room number is described indicates a vacant room, and the guest room in which "full" is described indicates a reserved room. For example, when the desired number of rooms is two, under the above assumption, when the room condition P1 "desired a close room" is input in step S32, the closest adjacent rooms 702 and 703 are entered in step S35. Is selected as the compatible room. When the room condition P2 is input in step S32, any of rooms 702 and 703, 601 and 604, 401 and 403 is arbitrarily selected as the conforming room in step S35. Further, when the room condition P3 is input in step S32, rooms having different floors such as rooms 202 and 703, or rooms 202 and 401 are arbitrarily selected as the compatible rooms in step S35. Further, when the room condition P4 is input in step S32, in step S35, rooms 202 and 801 having the most distant positional relationship are selected as the conforming rooms.

As shown in FIG. 11, when the desired room selection process is completed, the control unit 21 displays the room confirmation screen D15 (see FIG. 14) on the operation display unit 23 in step S22. FIG. 14 shows a room confirmation screen D15 when rooms 702 and 703 are selected in step S35.

After that, in step S23, the control unit 21 of the check-in terminal 20 determines whether or not the OK button 237 has been input by the user B1 via the room confirmation screen D15. Specifically, the control unit 21 determines whether or not the OK button 237 in the room confirmation screen D15 has been touch-operated. If the OK button 237 is not touch-operated and the cancel button is touch-operated (S23: No), the control unit 21 shifts the process to step S33 and displays a message indicating that there is no desired room. After that, the check-in process ends.

On the other hand, when the OK button 237 is touch-operated in step S23 (S23: Yes), the control unit 21 executes a payment process related to payment of the accommodation fee (S25).

Next, in step S26, the control unit 21 executes a room key issuing process for issuing the room key. That is, the control unit 21 creates a card key in which identification information such as a guest room ID is recorded, and discharges the card key from the card key issuing unit 24. After that, information such as settlement of accounts and check-in is added to the reservation information, the reservation information is registered in the reservation management data 121, and the check-in process is completed.

As described above, in the first embodiment of the present invention, the above-mentioned check-in process is performed in the accommodation facility check-in system 100. That is, the check-in process is performed during the vacancy search procedure and the check-in procedure at the time of walk-in to the accommodation facility, so that the check-in terminal 20 accepts the input of the vacancy search request (accommodation request) from the user. When the vacancy search request is accepted, the input of the desired room condition is accepted, and a suitable room matching the desired room condition is selected from a plurality of vacant rooms in the accommodation facility.

As a result, when the user performs a walk-in check-in procedure for a plurality of rooms on the check-in terminal 20, the user inputs the conditions of the room desired by the user to the check-in terminal 20. can do. Then, a plurality of rooms having a positional relationship according to the input desired room conditions are selected as accommodation rooms. Therefore, the user can check in to a room having a desired positional relationship. In addition, the work of changing the room in response to the request from the user does not occur, and the work load of the staff of the accommodation facility is reduced.

Further, in the above-described embodiment, when the number of vacant rooms satisfying the vacancy search request in the accommodation facility is larger than the desired number of rooms input together with the vacancy search request, the vacant room is changed to the desired room condition. A suitable room is selected. As a result, when the number of vacant rooms satisfying the vacancy search request is the same as the desired number of rooms, the input of the desired room condition is not accepted and the matching room selection process is not performed, so that wasteful processing is performed. It is not done, and the check-in procedure at the time of the user's walk-in is done smoothly without wasting time.

<Second Embodiment>
Next, a second embodiment of the present invention will be described. In the following description of the second embodiment, only the parts different from the above-described first embodiment will be described, and the configurations common to each configuration of the first embodiment will be referred to as reference numerals used for each configuration of the first embodiment. The description will be omitted by adding the same reference numerals as the above.

In the first embodiment described above, in the desired room selection process (see FIG. 12) in step S21 (see FIG. 11), the room condition input screen D14 (see FIG. 10) is displayed on the operation display unit 23, and the desired room is displayed. Although the processing example of accepting the input of the condition has been described, the present invention is not limited to this processing example. For example, the desired room selection process shown in the flowchart of FIG. 15 may be performed.

FIG. 15 is a flowchart (S41 to S44) showing another example of the procedure for selecting the desired room in step S21 executed in the accommodation facility check-in system 100. As shown in FIG. 15, in the desired room selection process, the control unit 21 displays the room selection screen D16 (see FIG. 16) on the operation display unit 23 (S41).

Here, FIG. 16 is a diagram showing a room selection screen D16 (an example of an operation screen) displayed on the operation display unit 23 in the desired room selection process. In the example shown in FIG. 16, a room selection screen D16 including a guest room layout D161 of an accommodation facility having four guest rooms on each floor of the second floor to the eighth floor is shown. In the guest room layout D161, the guest room in which only the room number is described indicates a vacant room, and the guest room in which "full" is described indicates a reserved room. In the guest room layout D161, the icon of each guest room is configured to be selectable, and the reserved room is configured so that it cannot be selected. FIG. 16 shows a state in which the guest room 702 is selected by the user.

When the room selection screen D16 (see FIG. 16) is displayed on the operation display unit 23, after that, in step S42, the control unit 21 of the check-in terminal 20 is set to the desired room by the user via the room selection screen D16. Determine if a number of vacant rooms have been selected. When the user determines that there is a vacant guest room satisfying his / her desired room condition in the guest room layout D161, he / she selects the desired guest room and touches the OK button 238. Therefore, when one of the guest rooms (for example, two rooms) is selected from the vacant guest rooms in the guest room layout D161 of the room selection screen D16 and the OK button 238 is touch-operated, the control unit 21 is used. It is determined that a suitable room that satisfies the desired room condition of the person has been input. On the other hand, when the OK button 237 is touch-operated without selecting the vacant guest room in the guest room layout D161, or when the cancel button is touch-operated, the control unit 21 inputs the desired room condition of the user. Judge that it did not exist.

In the present embodiment, the reception processing unit 211, as the second reception processing unit of the present invention, selects a plurality of guest rooms desired by the user from a plurality of vacant guest rooms displayed on the guest room layout D161 of the room selection screen D16. Then, the information of the selected guest room is acquired as the desired room condition.

When the number of guest rooms desired by the user is not selected in step S42 (S42: No), the control unit 21 shifts the process to step S43. On the other hand, when the guest room desired by the user is selected (S42: Yes), the control unit 21 shifts the process to step S44. Note that step S42 is an example of the second reception step of the present invention.

In step S43, the control unit 21 arbitrarily selects a room corresponding to the desired number of rooms from a plurality of vacant rooms by referring to the reservation management data 121, creates reservation information for the selected room, and stores the storage unit 12. Temporarily store in. After that, the control unit 21 shifts the process to step S22 of FIG.

In step S44, the control unit 21 sets the selected guest room as a suitable room that meets the user's desired room condition, creates reservation information including the set room information (room number, etc.), and stores the storage unit. Temporarily store in 12. Note that step S44 is an example of the conforming room selection step of the present invention. After that, the control unit 21 shifts the process to step S22 in FIG. 11 and executes the processes after step S22.

<Third Embodiment>
Next, a third embodiment of the present invention will be described. In the following description of the third embodiment, only the parts different from the above-mentioned first and second embodiments will be described, and the configurations common to the configurations of the first and second embodiments will be described in the first and second embodiments. The detailed description will be omitted by adding the same reference numerals as those used for each configuration.

Hereinafter, the facility use management method of the present invention will be described with reference to FIG. 17, together with an example of each procedure of the check-in process when there is an accommodation reservation in advance in the accommodation facility check-in system 100. The check-in process is executed by the control unit 11 of the management device 10 and the control unit 21 of the check-in terminal 20. For example, the control units 11 and 21 start the execution of the check-in process by starting the execution of the check-in process program.

The present invention can be regarded as an invention of an accommodation facility utilization management method (an example of the facility utilization management method of the present invention) that executes one or a plurality of steps included in the check-in process.

Further, in the following description, when there is an accommodation reservation with the reservation number 104 in the reservation management data 121 of FIG. 5, the check-in process executed in one check-in procedure for the accommodation reservation will be described. ..

When the control unit 21 detects an operator (user A1) standing in front of the check-in terminal 20 based on the image data captured by the camera 26, the top screen D11 (see FIG. 7) is used as the default reception screen. It is displayed on the operation display unit 23.

In step S61, the control unit 21 determines on the top screen D11 whether or not the check-in procedure has been accepted. The control unit 21 determines that the check-in procedure has been accepted when the check-in button 231 on the top screen D11 is touch-operated (use start operation).

When the check-in procedure is accepted (S61: Yes), the control unit 21 displays an input acceptance screen (not shown) for accepting the reserved search information on the operation display unit 23 in the next step S62. Then, in step S63, the control unit 21 waits until the reservation search information (accommodation conditions, guest information, etc.) required for the reservation verification process is input. Note that step S63 is an example of the first reception step of the present invention.

When it is determined in step S63 that the reserved search information has been input, the control unit 21 transmits the input reserved search information to the management device 10 and causes the control unit 11 to execute the reservation collation process.

In the next step S64, the control unit 11 of the management device 10 executes the above-mentioned reservation collation process based on the reservation search information input in step S63. Specifically, the control unit 21 transmits a reservation collation request including the reservation search information to the management device 10. Upon receiving the reservation collation request, the control unit 11 of the management device 10 executes the reservation collation process based on the reservation search information. Specifically, the control unit 11 collates the input reservation search information with the plurality of reservation information included in the reservation management data 121 (see FIG. 5), and matches the plurality of reservation information with the reservation search information. It is determined whether or not there is reservation information including the information to be used. In the present embodiment, the collation target in the reservation collation process is the reservation information including the reception date (procedure date) for which the use start operation was accepted in step S61 in the accommodation schedule.

When the reservation collation process by the control unit 11 is completed, the control unit 11 transmits the collation result to the check-in terminal 20. For example, if there is no matching reservation information, the control unit 11 transmits information indicating that there is no reservation (non-reservation information), and if there is matching reservation information, it indicates that there is a reservation for the day. The reservation information registered in the reservation management data 121 is transmitted to the check-in terminal 20 together with the indicated information (information with reservation).

In step S65, the control unit 21 determines whether or not there is a reservation for the day based on the collation result obtained by the reservation collation process in step S64. When the control unit 21 receives the information without reservation, it determines that there is no reservation for the day, and when it receives the information with reservation, it determines that there is a reservation for the day.

When it is determined in step S65 that there is no reservation for the day (S65: No), a message or the like for guiding the user to the front is displayed on the operation display unit 23 (S66). After that, the check-in process ends.

On the other hand, if it is determined in step S65 that there is a reservation for the day (S65: Yes), the control unit 21 shifts the process to the next step S67.

In step S67, the control unit 21 confirms the availability of the guest room on the day at the accommodation facility with reference to the reservation management data 121, and whether or not there is a vacant room in addition to the room reserved by the user A1. To judge. In other words, the control unit 21 determines whether or not the number of vacant rooms including the reserved room is larger than the number of the reserved rooms. Here, when there is no other vacant room (S67: No), that is, when the number of vacant rooms is the same as that of the reserved room, the control unit 21 shifts the process to step S69. On the other hand, when there are other vacant rooms (S67: Yes), that is, when the number of vacant rooms is larger than the number of reserved rooms, the control unit 21 shifts the process to step S68.

In step S68, as in step S21 described above, the control unit 21 desires to select a suitable room that meets the desired room conditions from a plurality of vacant rooms including the other vacant room and the reserved room that has not been checked in. Execute the room selection process. After that, the control unit 21 shifts the process to step S69. The description of the desired room selection process will be omitted.

When the process proceeds to step S69, the control unit 21 displays the room confirmation screen D15 (see FIG. 14) on the operation display unit 23 in the same manner as the process in step S22.

Subsequently, in step S70, the control unit 21 determines whether or not the OK button 237 has been input by the user A1 via the room confirmation screen D15, as in the process of step S23. When the cancel button is touch-operated in step S70 (S70: No), the control unit 21 shifts the process to step S66 and displays a message or the like for guiding the user to the front on the operation display unit 23. After that, the check-in process ends.

On the other hand, in step S70, when the OK button 237 is input (S70: Yes), the control unit 21 executes the payment process (S71), and then performs the room key issuance process for issuing the room key. Execute (S72). Note that step S71 is the same process as step S25, and step S72 is the same process as step S26. Then, the control unit 21 adds information such as settlement of accounts and check-in to the reservation information, registers the reservation information in the reservation management data 121, and ends the check-in process.

As described above, in the third embodiment of the present invention, the above-mentioned check-in process is performed in the accommodation facility check-in system 100. That is, the check-in process (see FIG. 17) is performed at the accommodation facility where the accommodation reservation is made during the check-in procedure, so that the reservation search information (see FIG. 17) for the user to search for the reservation information on the check-in terminal 20 (see FIG. 17). When the input of the accommodation request) is accepted and the reservation search information is accepted, the input of the desired room condition is accepted, and a suitable room matching the desired room condition is selected from a plurality of vacant rooms in the accommodation facility. Will be done.

As a result, when the user performs the check-in procedure for the accommodation facility for which the accommodation reservation of a plurality of rooms has been made on the check-in terminal 20, the user desires the check-in terminal 20 by himself / herself. You can enter the conditions of the room you want to use. Then, a plurality of rooms having a positional relationship according to the input desired room conditions are selected as accommodation rooms. Therefore, the user can check in to a room having a desired positional relationship. In addition, the work of changing the room in response to the request from the user does not occur, and the work load of the staff of the accommodation facility is reduced.

<Fourth Embodiment>
Next, a fourth embodiment of the present invention will be described. In each of the above-described embodiments, in steps S22 and S69, the room confirmation screen D15 (see FIG. 14) is displayed on the operation display unit 23, and the user confirms the accommodation room via the room confirmation screen D15. As described above, the present invention is not limited to this example. For example, in step S34 of the desired room selection process of FIG. 12, when a plurality of sets of matching rooms are searched, a room confirmation screen including all or any one of the plurality of sets of matching rooms is displayed on the operation display unit 23. You may. In this case, the user can confirm a plurality of sets of suitable rooms that meet his / her desired room conditions.

For example, when the check-in procedure for two rooms is performed in the case of the availability shown in FIG. 13, the control unit 21 displays the room confirmation screens D17 to D19, which will be described later, on the operation display unit 23. Specifically, in step S32, the room condition P1 "I want a closer room" is input, and in the order of closer positions, the group of rooms 702 and 703, the group of rooms 401 and 403, and the groups of rooms 601 and 604. When three sets (combinations) of the sets are searched, the room confirmation screen D17 (see FIG. 18) including the three sets is displayed on the operation display unit 23. Further, when the room condition P2 is input in step S32 and a plurality of sets satisfying this condition are searched, the room confirmation screen D18 (see FIG. 19) including all the sets is displayed on the operation display unit 23. NS. Further, when the room condition P3 is input in step S32 and a plurality of sets satisfying this condition are searched, the room confirmation screen D19 (see FIG. 20) including all the sets is displayed on the operation display unit 23. NS. Each of these screens D17 to D19 is displayed by the display processing unit 212 of the check-in terminal 20.

Each of the plurality of groups displayed on the room confirmation screens D17 to D19 is provided with a check box corresponding to each group. When the user selects the check box of the desired combination and then touches the OK button 239, the control unit 21 accepts the operation input accompanying the selection operation by the user and responds to the selection operation by the user. The combination to be used, that is, the room of the checked combination is selected as the conforming room. The selection operation is accepted by the reception processing unit 211 of the check-in terminal 20. In this case, the reception processing unit 211 is an example of the third reception processing unit of the present invention.

In this way, since a plurality of combinations of matching rooms are selectively displayed on the operation display unit 23, the user can select the desired combination from the room confirmation screens D17 to D19 displayed on the operation display unit 23. You can choose to match. This allows the user to check in to each room of the selected combination.

<Other Embodiments>
As another embodiment of the present invention, each processing unit included in the control unit 11 of the management device 10 may be included in the control unit 21 of the check-in terminal 20. Further, each processing unit included in the control unit 21 of the check-in terminal 20 may be included in the control unit 11 of the management device 10.

Further, the facility use management system of the present invention may be composed of the management device 10 and the check-in terminal 20, or may be composed of either the management device 10 or the check-in terminal 20 alone.

10: Management device 11: Control unit 12: Storage unit 13: Operation display unit 14: Communication unit 20: Check-in terminal 21: Control unit 22: Storage unit 23: Operation display unit 24: Card key issuing unit 25: Reading unit 26 : Camera 27: Communication unit 30: User terminal 31: Control unit 32: Storage unit 33: Operation display unit 34: Communication unit 100: Accommodation facility check-in system 104: Reservation number 110: Vacancy search processing unit 111: Reservation processing Unit 112: Reservation collation processing unit 113: Update processing unit 114: Room selection processing unit 121: Reservation management data 211: Reception processing unit 212: Display processing unit 213: Check-in processing unit 214: Room key issuance processing unit 231: Check-in Button 233: Vacancy search button 311: Reception processing unit 312: Display processing unit 313: Completion notification acquisition unit

Claims (9)

The first reception processing unit that accepts input of accommodation requests from users in the operation terminal device used for check-in procedures for accommodation facilities with multiple rooms.
When the accommodation request for at least two or more rooms is received by the first reception processing unit, the operation terminal device receives the input of the desired condition regarding the position of each accommodation room desired by the user. Department and
A facility use management system including a conforming room selection processing unit that selects a conforming room that meets the desired conditions from a plurality of vacant rooms in the accommodation facility. The second reception processing unit
When the number of vacant rooms satisfying the accommodation request in the accommodation facility is larger than the number of requested rooms in the accommodation request, the input of the desired conditions is accepted.
The facility use management system according to claim 1, wherein the conforming room selection processing unit selects the conforming room from the vacant rooms satisfying the accommodation request. When the first reception processing unit receives the reservation search information for searching the reservation information of the user who has reserved the accommodation at the accommodation facility as the accommodation request.
Further provided with a reservation determination processing unit that determines whether or not there is reservation information of the user based on the reservation search information.
When the number of vacant rooms including the reserved rooms registered in the reservation information of the user is larger than the number of the reserved rooms, the second reception processing unit inputs the desired conditions in the operation terminal device. The facility use management system according to claim 1 or 2, which accepts the above. The facility use management system according to any one of claims 1 to 3, further comprising an accommodation permission processing unit that permits accommodation in the conforming room selected by the conforming room selection processing unit. The facility use management system according to any one of claims 1 to 4, further comprising a display processing unit that displays a plurality of combinations including the conforming room that meets the desired conditions on the display unit of the operation terminal device. A third reception processing unit that accepts an input of a selection operation for selecting one combination from a plurality of combinations displayed on the display unit is further provided.
The conforming room selection processing unit
The facility use management system according to claim 5, wherein the one combination corresponding to the selection operation received by the third reception processing unit is selected for the conforming room. It is a facility use management device installed in the accommodation facility.
From the operation terminal device used for the check-in procedure of an accommodation facility with multiple rooms, the accommodation request for at least two or more rooms and the desired conditions regarding the location of each accommodation room desired by the user who uses the accommodation facility can be obtained. If you get it,
A facility use management device including a conforming room selection processing unit that selects a conforming room that meets the desired conditions from a plurality of vacant rooms in the accommodation facility. The first reception step that accepts the input of the accommodation request from the user in the operation terminal device used for the check-in procedure of the accommodation facility having multiple rooms, and
When the accommodation request for at least two or more rooms is received in the first reception step, the operation terminal device receives the input of the desired condition regarding the position of each accommodation room desired by the user. ,
A facility use management method in which one or a plurality of processors execute a conforming room selection step of selecting a conforming room that meets the desired conditions from a plurality of vacant rooms in the accommodation facility. Receive the desired conditions regarding the location of each accommodation room desired by the user for at least two or more rooms included in the accommodation request of the user from the operation terminal device used for the check-in procedure of the accommodation facility having multiple rooms. Steps and
A facility use management program for causing one or more processors to execute a conforming room selection step of selecting a conforming room that meets the desired conditions from a plurality of vacant rooms in the accommodation facility.

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