JP6841358B1 - Facility use management system, facility use management method, and facility use management program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a facility use management system, a facility use management method and a facility use management program capable of appropriately guiding a user who uses a facility to an elevator. An accommodation facility check-in system 100 is a facility use management system including a user terminal that accepts a facility use permission procedure from a facility user and a plurality of elevators that can be used by the user. The management device provides guidance on a specific processing unit that identifies the first elevator corresponding to the first user who is permitted to use the facility at the operation terminal, and a first elevator specified by the specific processing unit, among a plurality of elevators. It includes an output processing unit that presents information to the first user. [Selection diagram] Fig. 2

Description

The present invention relates to a facility use management system, a facility use management method, and a facility use management program applied to a facility.

Users who use accommodation facilities such as hotels and inns perform check-in procedures at the front desk when they arrive at the reserved accommodation facilities. In addition to the check-in procedure, the front desk service at the accommodation facility includes the service of explaining the location of the elevator to the user who has completed the check-in procedure and guiding the user to the elevator platform. In particular, in high-rise accommodation facilities, dedicated elevators may be installed on each of the lower floors, middle floors, and higher floors, and in accommodation facilities with multiple buildings (main building, annex, etc.), elevators are installed in each building. Is installed, and the elevator guidance work may be a burden on the front desk staff.

In recent years, in order to save labor at the front desk of accommodation facilities and improve the efficiency of the check-in procedure, guests can operate the check-in terminal installed near the front desk to perform the check-in procedure. Check-in system is used (see, for example, Patent Document 1).

Japanese Unexamined Patent Publication No. 2019-32749

However, although the check-in system can improve the efficiency of check-in procedures, the front desk staff still needs to handle elevator guidance services for each user who has completed the check-in procedures. .. Further, if a plurality of users who have completed the check-in procedure promptly by the check-in system stay near the front desk and the elevator, the efficiency of the elevator guidance work by the front desk staff may decrease.

An object of the present invention is to provide a facility use management system, a facility use management method, and a facility use management program capable of appropriately guiding a user who uses a facility to an elevator.

The facility use management system according to one aspect of the present invention is a facility use management system including an operation terminal that accepts a facility use permission procedure from a facility user and a plurality of elevators that can be used by the user. Therefore, among the plurality of elevators, a specific processing unit that specifies the first elevator corresponding to the first user who is permitted to use the facility at the operation terminal, and the first that is specified by the specific processing unit. (1) A presentation processing unit that presents guidance information about an elevator to the first user is provided.

According to this configuration, when a user is permitted to use the facility, guidance information regarding the elevator corresponding to the user is presented. Therefore, the user does not need to ask the front desk how to get to the destination (room, etc.) after performing the usage permission procedure on the operation terminal, and can smoothly move to the destination. In addition, since the front staff does not need to guide the elevator for each user, the efficiency of the guidance work and other work can be improved.

Further, in the facility utilization management system, the presentation processing unit may present identification information that can identify the first elevator to the first user. As a result, the user can easily grasp the elevator to be used.

Further, in the facility use management system, the presentation processing unit may present the guide route from the operation terminal to the first elevator to the first user. As a result, the user can move smoothly to the elevator without hesitation.

Further, in the facility use management system, the specific processing unit uses the first elevator based on the specific information corresponding to the facility use permission procedure by the first user and the elevator information regarding the plurality of elevators. It may be specified.

As a result, it is possible to identify and guide an elevator suitable for the user. For example, it is an elevator that stops on the floor of the room used by the user, and can guide the elevator that is stopped on the floor where the user is currently present.

Further, in the facility utilization management system, the specific processing unit may specify the elevator that can reach the target floor of the first user in the shortest time as the first elevator among the plurality of elevators. As a result, the user can quickly move to the destination floor when the usage permission procedure is completed.

Further, in the facility use management system, the specific processing unit is different from the elevator presented to the second user who performed the use permission procedure immediately before the use permission procedure of the first user among the plurality of elevators. The elevator may be specified as the first elevator.

As a result, the elevators used by the users can be dispersed, so that the waiting time of the elevators of the users can be shortened.

Further, in the facility use management system, the calculation processing unit that calculates the estimated completion time of the usage permission procedure of the first user and the first elevator at the time of the estimated completion time calculated by the calculation processing unit are described. An operation control unit that controls the operation of the first elevator so as to be stopped on the installation floor of the operation terminal may be further provided.

As a result, the user who has completed the usage permission procedure can use the elevator without waiting for the arrival of the elevator, so that the user can move to the target room more smoothly.

Further, the facility use management system further includes a display processing unit for displaying an operation screen related to the use permission procedure on the operation terminal, and the display processing unit is used when the use of the facility is permitted on the operation terminal. The guidance information may be displayed on the operation terminal.

As a result, the user can easily grasp the elevator to be used in the usage permission procedure.

Further, in the facility use management system, when the operation terminal permits the use of the facility, the display processing unit includes a screen including identification information of the first elevator and from the operation terminal to the first elevator. The screen including the guide route of the above may be displayed on the operation terminal. As a result, the user can move to the elevator to be used without hesitation.

The facility use management method according to another aspect of the present invention is a facility use management method that executes a facility use permission process based on a user's operation on the operation terminal, and is a facility use management method for the operation terminal among a plurality of elevators. A specific step for specifying the first elevator corresponding to the first user who is permitted to use the facility, and a presentation step for presenting guidance information about the first elevator specified by the specific step to the first user. And are executed by one or more processors.

The facility use management program according to another aspect of the present invention is a facility use management program that executes a facility use permission process based on a user's operation on the operation terminal, and is a facility use management program in the operation terminal among a plurality of elevators. A specific step for specifying the first elevator corresponding to the first user who is permitted to use the facility, and a presentation step for presenting guidance information about the first elevator specified by the specific step to the first user. Is a program for causing one or more processors to execute.

According to the present invention, it is possible to appropriately guide a user who uses the facility to the elevator.

FIG. 1 is a diagram showing a configuration of an accommodation facility check-in system according to an embodiment of the present invention. FIG. 2 is a block diagram showing a specific configuration of an accommodation facility check-in system according to an embodiment of the present invention. FIG. 3 is a diagram showing an example of reservation management data used in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of elevator usage management data used in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of operation status management data used in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 6 is a schematic view showing the layout of the accommodation facility according to the embodiment of the present invention. FIG. 7 is an external view showing an example of a check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 8 is a diagram showing a top screen which is an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 9 is a diagram showing an example of an elevator guidance screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 10 is a diagram showing an example of an elevator guide map displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 11 is a diagram showing an example of a room key issuing screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 12 is a diagram showing an example of a card key issuing screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 13 is a diagram showing an example of a mobile key issuing screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 14 is a diagram showing an example of a mobile key displayed on a user terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 15 is a diagram showing an example of elevator usage management data used in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 16 is a flowchart showing an example of the check-in processing procedure of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 17 is a block diagram showing another configuration of the management device according to the embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described with reference to the drawings as appropriate. It should be noted that the embodiments described below are merely examples that embody the present invention, and do not limit the technical scope of the present invention.

[Accommodation check-in system 100]
As shown in FIG. 1, the accommodation facility check-in system 100 according to the embodiment of the present invention is an example of the facility use management system of the present invention, and is a management device 10 and a plurality of check-in terminals 20 (operations of the present invention). An example of a terminal), a plurality of elevators 400, and an elevator control device 40. The accommodation facility check-in system 100 is introduced into accommodation facilities such as hotels and inns, for example. The management device 10 is arranged, for example, at the front desk of an accommodation facility, an office, or the like, and manages reservations and guest information. The manager or employee of the accommodation facility can operate the management device 10. The check-in terminal 20 is arranged near the front of the accommodation facility, for example, as shown in FIG. 6, and the user who is the guest himself / herself operates the check-in procedure (use permission procedure) and check-out procedure (use termination procedure). Accept. The management device 10 and the plurality of check-in terminals 20 can communicate with each other via a communication network N1 such as a wired LAN or a wireless LAN installed in the accommodation facility. One check-in terminal 20 may be installed, or a plurality of check-in terminals 20 may be installed. 1 and 6 show two check-in terminals 20 as an example. The user can operate the desired check-in terminal 20. The plurality of user terminals 30 and the management device 10 can communicate with each other via a communication network N2 such as the Internet, LAN, WAN, or a public telephone line.

Here, the user of the accommodation facility uses his / her own user terminal 30 to access, for example, the accommodation reservation page of the WEB site operated by the accommodation facility to make an accommodation reservation. The management device 10 acquires the reservation information for the accommodation reservation and manages the reservation. The reservation process may be executed by the management device 10 or may be executed by a reservation server (not shown) connected to the management device 10 via the communication network N2. For example, the reservation server receives a reservation request from a user, executes a reservation process, and notifies the management device 10 of the reservation information when the reservation is completed. The user who has made a reservation visits the accommodation facility on the day of accommodation and operates the check-in terminal 20 to perform the check-in procedure. A user who visits the accommodation facility without making an accommodation reservation can reserve a desired room by performing, for example, a vacancy search (see FIG. 8) on the check-in terminal 20, and then perform the check-in procedure. Is. In addition, the user operates the check-in terminal 20 as necessary to perform the check-out procedure. In addition, the user performs the settlement procedure of the usage fee in the check-in procedure or the check-out procedure.

The elevator control device 40 controls the operation of the plurality of elevators 400. The elevator control device 40 and the management device 10 can communicate with each other via a communication network N1 such as a wired LAN or a wireless LAN installed in an accommodation facility. Further, the elevator control device 40 and the plurality of elevators 400 can communicate with each other via a communication network N3 such as a wired LAN or a wireless LAN installed in the accommodation facility. The plurality of elevators 400 are installed in the corners of each floor, for example, as shown in FIG. In FIGS. 1 and 6, six elevators 401 to 406 are shown as an example. An elevator number is assigned to each elevator 400, and the elevator number is displayed at the entrance / exit of each floor of each elevator 400. Specifically, the elevator 401 is assigned an elevator number "1" (ELV1), the elevator 402 is assigned an elevator number "2" (ELV2), and the elevator 403 is assigned an elevator number "3". (ELV3) is assigned, the elevator 404 is assigned the elevator number "4" (ELV4), the elevator 405 is assigned the elevator number "5" (ELV5), and the elevator 406 is assigned the elevator. The number "6" (ELV6) is assigned.

For example, when the user completes the check-in procedure at the check-in terminal 20, the user heads for the guest room (room) using the predetermined elevator 400. The accommodation facility check-in system 100 according to the present embodiment presents to the user who has completed the check-in procedure guidance information regarding an appropriate elevator that can be used by the user. Hereinafter, a specific configuration will be described.

[User terminal 30]
As shown in FIG. 2, the user terminal 30 includes a control unit 31, a storage unit 32, an operation display unit 33, a communication unit 34, and the like. The user terminal 30 is a terminal device owned by a user who uses the accommodation facility, and is an information processing device such as a personal computer, a smartphone, a mobile phone, or a tablet terminal. A well-known configuration can be applied to the user terminal 30.

The communication unit 34 connects the user terminal 30 to the communication network N2 by wire or wirelessly, and executes data communication according to a predetermined communication protocol with an external device such as the management device 10 via the communication network N2. Communication interface for.

The operation display unit 33 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, a keyboard, or a touch panel including a touch key that accepts operations.

The storage unit 32 is a non-volatile storage medium or storage device such as a flash memory for storing various types of information. For example, the storage unit 32 stores a control program for causing the control unit 31 to execute various processes. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is electrically connected to a user terminal 30 and is a reading device such as a CD drive or a DVD drive (not). (Shown) is read and stored in the storage unit 32.

The control unit 31 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile memory in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 31 controls the user terminal 30 by executing various control programs stored in advance in the ROM or the storage unit 32 on the CPU.

Specifically, the control unit 31 includes various processing units such as a reception processing unit 311, a display processing unit 312, a mobile key acquisition unit 313, and a completion notification acquisition unit 314. The control unit 31 functions as the various processing units by executing various processes according to the control program on the CPU. Further, a part or all of the processing units included in the control unit 31 may be composed of an electronic circuit. Further, the control program may be a program for causing a plurality of processors to function as the various processing units.

The reception processing unit 311 acquires the operation information operated by the user on the operation display unit 33. That is, the reception processing unit 311 acquires the information input by the user operating the operation display unit 33. For example, the reception processing unit 311 acquires operation information according to the login operation and the reservation operation operated by the user on the WEB site operated by the accommodation facility.

The display processing unit 312 causes the operation display unit 33 to display various types of information. For example, the display processing unit 312 causes the operation display unit 33 to display the accommodation reservation page of the WEB site. Further, the display processing unit 312 causes the operation display unit 33 to display various other messages. On the accommodation reservation page, the user can see the accommodation information such as the accommodation date, the number of nights, the number of guests, the number of rooms, the estimated arrival time indicating the scheduled arrival time at the accommodation, the room plan, and the name, nationality, etc. Enter the guest information (guest information) such as date of birth, address, telephone number, email address, and payment method.

The mobile key acquisition unit 313 acquires the mobile key when the user selects the mobile key as the room key for unlocking the room (guest room) in which the user stays in the check-in procedure. When the management device 10 has a function (mobile key system) of communicating with the unlocking device installed at the entrance of each room to perform the unlocking process, the mobile key acquisition unit 313 is the management device. Obtain the mobile key from 10. The mobile key is an electronic information key that unlocks the room through a communication process between the user terminal 30 and the unlocking device (communication device) installed at the entrance of the room. For the communication process, a communication means conforming to a short-range wireless communication standard such as Bluetooth (registered trademark) can be used. For example, when the user terminal 30 that has acquired the mobile key approaches the unlocking device, the unlocking device collates the identification information (room ID, etc.) of the mobile key via the communication process, and the collation is performed. If successful, the room is unlocked. The mobile key may use an information code such as a QR code (registered trademark). In the mobile key using the information code, the unlocking device includes a reading unit for reading the information code.

Further, when the mobile key acquisition unit 313 acquires the mobile key, the display processing unit 312 causes the operation display unit 33 to display a screen (see FIG. 14) indicating that the mobile key has been acquired. When the user terminal 30 on which the screen shown in FIG. 14 is displayed is brought close to the unlocking device, the user can unlock the room.

The completion notification acquisition unit 314 acquires the reservation completion notification transmitted from the management device 10 when the accommodation reservation is completed on the accommodation reservation page. The reservation completion notification includes the reservation number issued by the management device 10 when the reservation is completed, and the content of the accommodation reservation (reservation content). In addition, the reservation completion notification may include an information code such as a QR code that can be used for the check-in procedure at the check-in terminal 20 described later. The information code may include, for example, user information such as a user ID or member ID that identifies a user (guest), the reservation number, and the like. When the completion notification acquisition unit 314 acquires the reservation completion notification, the display processing unit 312 causes the operation display unit 33 to display the reservation contents. When the reservation person (user D) makes a reservation for accommodation for three people (users D to F) including the person himself / herself, the management device 10 sets the contents of the accommodation reservation for three people. A reservation number (No. 104 in FIG. 3) for specifying the reservation information to be shown is issued, and the reservation completion notification including the reservation number and the contents of the accommodation reservation for three people is transmitted to the user terminal 30. In the following, reservations in which a room is used by a plurality of people, such as users D to F, are referred to as group reservations.

[Management device 10]
As shown in FIG. 2, the management device 10 includes a control unit 11, a storage unit 12, an operation display unit 13, a communication unit 14, and the like. The management device 10 may be an information processing device such as a personal computer or a tablet terminal. Further, the management device 10 may be an information processing device or a cloud server for constructing a so-called hotel management system (Property Management System). The management device 10 has a reservation management function for managing reservations and an elevator management function for managing the elevator 400. The management device 10 may further have functions such as guest room management, accounting management, and customer management. Further, the management device 10 may include the mobile key system. The mobile key system may be arranged outside the management device 10 and communicate with the management device 10 via the communication network N2.

The communication unit 14 connects the management device 10 to the communication network N2 by wire or wirelessly, and executes data communication according to a predetermined communication protocol with an external device such as the user terminal 30 via the communication network N2. Communication interface for. Further, the communication unit 14 connects the management device 10 to the communication network N1 by wire or wirelessly, and follows a predetermined communication protocol between the check-in terminal 20 and the elevator control device 40 via the communication network N1. Perform data communication.

The operation display unit 13 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The storage unit 12 is a non-volatile storage medium or storage device such as a flash memory for storing various types of information. For example, the storage unit 12 stores a control program such as a check-in processing program for causing the control unit 11 to execute a check-in process (see FIG. 16 and the like) described later. For example, these control programs are non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and are electrically connected to a management device 10 such as a CD drive or a DVD drive. (Shown) is read and stored in the storage unit 12.

Further, the storage unit 12 stores reservation management data 121 including accommodation reservation information (reservation information) received from the user terminal 30. The reservation management data 121 is a database including a plurality of reservation information for which accommodation reservations have been accepted, and is stored and managed in the storage unit 12 so that a keyword search can be performed. The reservation management data 121 may also serve as guest management data representing information on the accommodation status (accommodation information) of the user after check-in. In this case, the reservation management data 121 may include accommodation information such as a check-in status indicating whether or not the user has checked in, and a room number assigned to the user. In addition, some or all of the information of the reservation management data 121 may be included in the accommodation ledger data (not shown).

FIG. 3 is a diagram showing an example of reservation management data 121. FIG. 3 shows reservation management data 121 in which a plurality of reservation information for using the accommodation facility on March 1, 2020 is registered for each reservation number (No. 101-104, ...). .. In the reservation management data 121, the reservation contents reserved by the reservation person are registered and managed for each reservation number.

Accommodation information and guest information entered on the accommodation reservation page are registered in the reservation management data 121. In FIG. 3, for convenience of explanation, some information, specifically, the reservation number issued at the time of reservation, the name of the person making the reservation, the date of stay, the name of the guest (representative name, the name of the same person, etc.), the room number , Estimated time of arrival, check-in status (presence or absence of check-in) are shown.

Note that FIG. 3 shows reservation information (reservation number 104) including the reservation contents of users D to F registered by group reservation. Further, in FIG. 3, reservation information for each of the users A, B, and C is also shown.

Further, in the check-in status column of FIG. 3, either "completed" indicating that the check-in has been completed or "not yet" is registered as information indicating that the check-in has not been completed, and the check-in is performed. "Not yet" is registered as the default value until the check-in is completed.

Further, the storage unit 12 stores elevator usage management data 122 including information about the elevator 400 specified by the control unit 11 (specific processing unit 113) described later. FIG. 4 is a diagram showing an example of elevator utilization management data 122. The elevator usage management data 122 stores identification information (elevator number) of the elevator 400 (guidance elevator) specified for the user who has completed check-in for each reservation number. That is, in the elevator usage management data 122, information on the elevator 400 (guidance elevator) that guides the user among the plurality of elevators 401 to 406 is registered. For example, the elevator usage management data 122 stores the reservation number, the reservation person name, the guest name, the room number, and the check-in status for each user who plans to stay on the day, and guides the elevator every time the check-in is completed. Information is recorded. FIG. 4 shows that the check-in has not been completed for the user D.

The control unit 11 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile memory in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 11 controls the management device 10 by executing various control programs stored in advance in the ROM or the storage unit 12 on the CPU.

Specifically, the control unit 11 includes various processing units such as a reservation processing unit 111, a reservation information acquisition unit 112, a specific processing unit 113, and an output processing unit 114. The control unit 11 functions as the various processing units by executing various processing according to the check-in processing program on the CPU. Further, a part or all of the processing units included in the control unit 11 may be composed of an electronic circuit. The check-in processing program may be a program for allowing a plurality of processors to function as the various processing units.

The reservation processing unit 111 determines whether or not the accommodation reservation is possible when the accommodation reservation operation is performed on the user terminal 30, and if the reservation is possible, the reservation processing unit 111 performs the reservation processing. When the reservation process is completed, the reservation processing unit 111 sends a reservation completion notification to the user terminal 30 and registers the accommodation information and the reservation information including the guest information in the reservation management data 121 (see FIG. 3). .. In this embodiment, an example in which the reservation process is performed in the management device 10 will be described. For example, the reservation process is executed between the management device 10 and the user terminal 30 in response to a reservation request from the user. There may be an intervening reservation processing system. In this case, the management device 10 registers and manages the reservation information sent from the reservation processing system in the reservation management data 121.

When the check-in process (see FIG. 16 or the like) described later is executed, the reservation information acquisition unit 112 acquires the reservation information that is the target of the check-in process from the reservation management data 121 in the storage unit 12. Do. Specifically, when the reservation search information is input to the check-in terminal 20, the reservation information acquisition unit 112 receives the reservation search information sent from the check-in terminal 20 and makes a reservation corresponding to the reservation search information. Information is searched from the reservation management data 121. When the reservation information including the reservation search information is searched, the reservation information acquisition unit 112 extracts the reservation information from the reservation management data 121. The reservation information acquisition unit 112 transmits the extracted reservation information to the check-in terminal 20. Here, the reservation search information is information included in the reservation completion notification, and is unique information that can identify the accommodation reservation of the user. For example, the reservation search information is information such as a user's name, date of birth, address, telephone number, e-mail address, and reservation number. Since the telephone number and the date of birth may be duplicated with others, it is preferable that the reservation search information is a combination of the above-mentioned information.

For example, in the example shown in FIG. 3, when the reservation number 104 or the name of the user D who is the reservation person is input from the check-in terminal 20, the reservation information acquisition unit 112 displays the name of the user D in the reservation management data 121. Is searched, and the reservation information corresponding to the user D, that is, the reservation information of the accommodation reservation of the users D to F (reservation information of the reservation number 104) is acquired.

When the QR code that can be used for the check-in procedure is read from the check-in terminal 20, the reservation information acquisition unit 112 uses the user ID, reservation number, etc. included in the QR code to perform the check-in process. You may acquire the reservation information which is the target of. In this case, the QR code or the information included in the QR code is an example of the reserved search information.

The specific processing unit 113 corresponds to the elevator 400 (guidance elevator) corresponding to the user (corresponding to the first user of the present invention) who is permitted to check in among the plurality of elevators 400 (to the first elevator of the present invention). Equivalent) is specified. Among the plurality of elevators 400, the specific processing unit 113 identifies the elevator 400 that allows the user who has completed the check-in procedure to smoothly move to the guest room. For example, the specific processing unit 113 identifies the guide elevator based on the specific information corresponding to the check-in procedure by the user and the elevator information of the operation status management data 421 regarding the plurality of elevators 400. Here, since six elevators 401 to 406 are installed in the accommodation facility, the specific processing unit 113 is suitable for the user based on the specific information and the elevator information among the six elevators 401 to 406. Identify the information elevator. The specific method of specifying the guide elevator will be described later. The specific processing unit 113 is an example of the specific processing unit of the present invention.

The output processing unit 114 outputs guidance information regarding the elevator 400 specified by the specific processing unit 113 to the check-in terminal 20. Specifically, the output processing unit 114 sends guidance information such as an elevator 400 number (elevator number) specified by the specific processing unit 113 and a guidance route from the check-in terminal 20 to the elevator 400 to the check-in terminal 20. It is output and presented at the check-in terminal 20. Further, the output processing unit 114 may output the guidance information to the user terminal 30 and have the user terminal 30 present the guidance information. The output processing unit 114 is an example of the presentation processing unit of the present invention.

Further, when the mobile key issuance request (described later) is acquired from the check-in terminal 20, the control unit 11 executes a process (mobile key issuance process) for issuing the mobile key to the user terminal 30. Here, the mobile key is information necessary for unlocking the room in which the user stays, for example, identification information (room ID) of the room in which the user stays, accommodation date information indicating the accommodation date, and the like. Is included. In the mobile key issuance process, when the user is authenticated in the check-in procedure and the mobile key issuance request is obtained from the check-in terminal 20, the control unit 11 transmits the mobile key issuance request to the mobile key system ( Notice. When the mobile key system acquires the mobile key issuance request from the management device 10, for example, the mobile key corresponding to the user is applied to an application (mobile key application) installed on the user terminal 30 of the user. Each of the above-mentioned information is transmitted. The user terminal 30 that has acquired the respective information functions as the mobile key by activating the application. For example, when the user terminal 30 and the unlocking device succeed in collation by Bluetooth communication, the room is unlocked. The management device 10 may have the function of the mobile key system. In this case, the control unit 11 issues the mobile key to the user terminal.

In addition, the control unit 11 updates the reservation management data 121 (see FIG. 3) according to the status of the user's check-in procedure at the accommodation facility. For example, when the check-in procedure performed by the reservation person who made the accommodation reservation is permitted on the check-in terminal 20, the control unit 11 displays the information "not yet" registered in the check-in status column of the reservation management data 121. , Update the information indicating check-in completion to "Done". The control unit 11 updates the check-in status every time the check-in procedure is completed.

[Check-in terminal 20]
As shown in FIG. 2, the check-in terminal 20 includes a control unit 21, a storage unit 22, an operation display unit 23, a card key issuing unit 24, a reading unit 25, a camera 26, a communication unit 27, and the like. The check-in terminal 20 may be an information processing device such as a personal computer.

FIG. 7 is an external view showing an example of the check-in terminal 20. As shown in FIG. 7, in the check-in terminal 20, the user (operator) can touch the operation display unit 23. The user performs the check-in procedure while operating the operation screen displayed on the operation display unit 23. The camera 26 is provided above the check-in terminal 20 and above the operation display unit 23. The camera 26 captures, for example, a user's face image. The check-in terminal 20 includes a card insertion section for inserting cards such as credit cards, a card issuing section for issuing room keys, a discharging section for discharging print media such as receipts, and a inserting section for inserting coins and banknotes. included.

The communication unit 27 is a communication interface for connecting the check-in terminal 20 to the communication network N1 by wire or wirelessly and executing data communication with the management device 10 via the communication network N1 according to a predetermined communication protocol. Is.

The operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a touch panel that accepts operations.

The camera 26 is a digital camera that captures an image including a user's face and outputs it as digital image data. The camera 26 may be a network camera. Further, the camera 26 may have a sensor function for detecting a person in front of the check-in terminal 20.

The reading unit 25 reads an information code such as a QR code. Further, the reading unit 25 may have a function of scanning a user's passport, a membership card issued by an accommodation facility, an identification card, and the like. The information read by the reading unit 25 is sent to the management device 10 by the control unit 21 and stored in the storage unit 12 of the management device 10.

The card key issuing unit 24 issues (discharges) a card key (physical key), which is one of the room keys. When the user selects a card key from the room keys (mobile key or card key) in the check-in procedure, the card key issuing unit 24 issues the card key based on the instruction of the control unit 21. For example, when the user is authenticated in the check-in procedure, the card key issuing unit 24 checks the IC card type card key that stores the information (room ID, accommodation date information, etc.) corresponding to the user. Discharge from the in-terminal 20. The card key is an IC card key that unlocks a room through communication processing with an unlocking device (communication device). For communication processing, for example, a short-range wireless communication means using a non-contact IC card can be used. For example, when the user brings the card key close to the unlocking device, the unlocking device collates the identification information (room ID, etc.) of the card key via communication processing, and unlocks the room when the verification is successful. The card key is not limited to the IC card and may be a magnetic card.

The storage unit 22 is a non-volatile storage medium or storage device such as a flash memory for storing various types of information. For example, the storage unit 22 stores a control program such as a check-in processing program for causing the control unit 21 to execute a check-in process (see FIG. 16) described later. For example, these control programs are non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and are electrically connected to a check-in terminal 20 such as a CD drive or a reading device such as a DVD drive ( (Not shown) is read and stored in the storage unit 22. The check-in processing program may be downloaded to the storage unit 22 of the check-in terminal 20 via the communication network N1.

The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile memory in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 21 controls the check-in terminal 20 by executing various control programs stored in advance in the ROM or the storage unit 22 on the CPU.

Specifically, as shown in FIG. 2, the control unit 21 includes various processing units such as a reception processing unit 211, a display processing unit 212, a check-in processing unit 213, a presentation processing unit 214, and a room key issuance processing unit 215. Including. The control unit 21 functions as the various processing units by executing various processing according to the check-in processing program on the CPU. Further, a part or all of the processing units included in the control unit 21 may be composed of an electronic circuit. The check-in processing program may be a program for allowing a plurality of processors to function as the various processing units.

The reception processing unit 211 acquires the operation information operated by the user of the accommodation facility on the operation display unit 23 of the check-in terminal 20. For example, when the user performs an operation to start the check-in procedure on the check-in screen shown in FIG. 8, the reception processing unit 211 acquires the operation information. For the check-in procedure, select the procedure for scanning the passport when the user is a foreigner, the procedure for entering guest information such as the reservation number, name, telephone number, and address, the payment procedure, and the guidance information for the elevator 400 ( The procedure for selecting (see FIGS. 9 and 10) and the procedure for selecting the operation room key (mobile key or card key) (see FIG. 11) are included. When the user holds the QR code displayed on the user terminal 30 (mobile terminal) on the reading unit 25 (see FIG. 7) in the check-in procedure, the reception processing unit 211 reads the QR code. The guest information included in the QR code may be acquired.

The display processing unit 212 causes the operation display unit 23 to display various types of information. For example, the display processing unit 212 has an operation screen (see FIG. 8) for inputting information necessary for the check-in procedure, an elevator 400 guidance screen (see FIGS. 9 and 10), and a room key issuance screen (FIGS. 11 to 11). (See FIG. 13) is sequentially displayed on the operation display unit 23. The display processing unit 212 causes the operation display unit 23 to display various other messages. When the check-in terminal 20 has a function for performing a check-out procedure, an operation screen for inputting information necessary for the check-out procedure is sequentially displayed on the operation display unit 23. The display processing unit 212 is an example of the display processing unit of the present invention.

The check-in processing unit 213 authenticates the user based on the information entered in the check-in procedure. For example, the check-in processing unit 213 refers to the reservation management data 121 (see FIG. 3) stored in the management device 10, and the guest whose reservation management data 121 includes the information (for example, name) input by the user. If it matches the name of the user, the user is authenticated and the check-in procedure is permitted. The check-in processing unit 213 may allow the check-in procedure when, for example, all the names entered by the user match the names of the guests included in the reservation management data 121, or the user may allow the check-in procedure. Check-in procedure may be permitted when a part of the entered name matches the name of the guest included in the reservation management data 121. Further, the check-in processing unit 213 authenticates the user and permits the check-in procedure when the passport image scanned by the reading unit 25 matches the user's face image captured by the camera 26. May be good.

In addition, the check-in processing unit 213 makes a payment regarding the payment of the accommodation fee when the input of the information necessary for the check-in by the user is completed and the user is successfully authenticated. For example, when the user inserts a credit card into the card insertion unit of the check-in terminal 20, the check-in processing unit 213 transmits a payment request to the payment server of the payment business operator used by the user to perform payment processing.

The presentation processing unit 214 acquires guidance information about the guidance elevator corresponding to the user and presents it to the user, which is output from the management device 10. Specifically, the presentation processing unit 214 operates and displays guidance information such as the number (elevator number) of the elevator 400 (guidance elevator) specified by the management device 10 and the guidance route from the check-in terminal 20 to the elevator 400. It is displayed on the unit 23. 9 and 10 are diagrams showing an example of the guidance information.

For example, when the check-in processing unit 213 permits the accommodation of the user D and the payment processing is completed, the management device 10 outputs guidance information indicating the elevator number “3” of the elevator 403 corresponding to the user D. When the presentation processing unit 214 receives the guidance information from the management device 10, the presentation processing unit 214 displays an elevator guidance screen including the information of the elevator number "3" as shown in FIG. Further, when the user D presses the "guidance map" button on the elevator guidance screen shown in FIG. 9, the management device 10 outputs guidance information indicating the guidance route from the installation location of the check-in terminal 20 to the elevator 403 (ELV3). To do. When the presentation processing unit 214 receives the guidance information from the management device 10, as shown in FIG. 10, the presentation processing unit 214 displays an elevator guide map including the information of the guidance route. The “★” (star mark) in the elevator guide map shown in FIG. 10 indicates the position of the check-in terminal 20 being operated by the user D. When the user D presses the "print" button on the screen of the elevator guide map shown in FIG. 10, the presentation processing unit 214 prints the elevator guide map and discharges it from the check-in terminal 20.

When the guidance information regarding the guidance elevator is presented by the presentation processing unit 214, the room key issuance processing unit 215 performs a process of issuing the room key. For example, on the screen shown in FIG. 9 or 10, when the user presses the "to issue room key" button, the room key issuance processing unit 215 performs the room key issuance process. The presentation processing unit 214 is an example of the presentation processing unit of the present invention.

The room key issuance processing unit 215 performs a room key issuance process for issuing a room key (mobile key or card key) when, for example, the process of presenting the guidance information to the user is completed. The room key issuing process may be included in the check-in process. That is, the presentation processing unit 214 may present the guidance information to the user after the room key issuance processing is executed by the room key issuance processing unit 215. Further, the room key issuance process may be executed at any timing of the check-in processes.

Specifically, when the user is a qualified person to use the mobile key, the display processing unit 212 displays the room key issuing screen shown in FIG. 11 in the room key issuing process, and the reception processing unit 211 displays the room key issuing screen. Accepts an operation (key selection operation) for selecting either the mobile key or the card key from the user on the room key issuance screen. If the user is not qualified to use the mobile key, the display processing unit 212 does not display the screen for selecting the mobile key, and the reception processing unit 211 accepts an operation of selecting only the card key. Here, the room key issuance processing unit 215 refers to the member information of the storage unit 12, and when the user is a registered member of the application, determines that the user is a qualified person to use the mobile key. Alternatively, when the user is a registered member of the accommodation facility (membership card holder, etc.), the user may be determined to be a qualified person to use the mobile key. When the member information is stored in the hotel management system (PMS), the room key issuance processing unit 215 refers to the hotel management system to determine whether or not the user is a registered member of the application. To judge. When the reception processing unit 211 receives the operation of selecting the mobile key from the user, the room key issuance processing unit 215 outputs the mobile key issuance request to the management device 10. On the other hand, when the reception processing unit 211 receives the operation of selecting the card key from the user, the room key issuance processing unit 215 outputs the card key issuance instruction to the card key issuing unit 24.

When the control unit 21 completes issuing the room key to the user, the control unit 21 ends the check-in process and ends the check-in procedure. Upon arriving at the accommodation facility, each guest who has made a reservation for accommodation operates the check-in terminal 20 by himself / herself to perform the check-in procedure. Further, the plurality of check-in terminals 20 can perform the check-in process in parallel.

[Elevator control device 40]
As shown in FIG. 2, the elevator control device 40 includes a control unit 41, a storage unit 42, an operation display unit 43, a communication unit 44, and the like. The elevator control device 40 may be an information processing device such as a personal computer or a tablet terminal. Further, the management device 10 and the elevator control device 40 may be an integrated information processing device. That is, the management device 10 may have the function of the elevator control device 40.

The communication unit 44 connects the elevator control device 40 to the communication network N1 by wire or wirelessly, and executes data communication with the management device 10 via the communication network N1 according to a predetermined communication protocol. Is. Further, the communication unit 44 connects the elevator control device 40 to the communication network N3 by wire or wirelessly, and executes data communication according to a predetermined communication protocol with each of the plurality of elevators 400 via the communication network N3. It is a communication interface for

The operation display unit 43 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a touch panel that accepts operations.

The storage unit 42 is a non-volatile storage medium or storage device such as a flash memory for storing various types of information. For example, the storage unit 42 stores a control program such as an elevator control program for controlling each elevator 400 in the control unit 41. For example, these control programs are non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and are electrically connected to the elevator control device 40, such as a CD drive or a DVD drive. (Not shown) is read and stored in the storage unit 42. The elevator control program may be downloaded to the storage unit 42 of the elevator control device 40 via the communication network N1.

Further, the storage unit 42 stores operation status management data 421 including information on the current operation status of each elevator 400. FIG. 5 is a diagram showing an example of operation status management data 421. The operation status management data 421 includes information such as an elevator number, a stop setting floor, an operation status, and a current position for each elevator 400. The stop setting floor is information indicating the floor on which the elevator 400 stops, and is set by, for example, the manager of the accommodation facility. Here, as an example, the accommodation facility has 15 floors, and the elevators 401 and 402 with elevator numbers "1" and "2" stop on the lower floors (1st to 6th floors), and the elevator numbers "3" and "4". Elevators 403 and 404 are set to stop on higher floors (7th to 15th floors), and elevators 405 and 406 with elevator numbers "5" and "6" are set to stop on each floor (1st to 15th floors). ing. The administrator can change the stop setting floor for each elevator 400 as appropriate. Information that allows the user to grasp the stop floor is displayed near the entrance / exit of each elevator 400. The operating status of the operating status management data 421 is information indicating the current operating status of the elevator 400, and specifically, any one of stopped, ascending, and descending information is registered. The current position is information indicating the current position of the elevator 400. The operating status and the current position are updated in real time. The operation status management data 421 is an example of the elevator information of the present invention.

The control unit 41 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile memory in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 41 controls the elevator control device 40 by executing various control programs stored in advance in the ROM or the storage unit 42 on the CPU.

Specifically, as shown in FIG. 2, the control unit 41 includes various processing units such as an operation control unit 411 and a notification processing unit 412. The control unit 41 functions as the various processing units by executing various processing according to the elevator control program on the CPU. Further, a part or all of the processing units included in the control unit 41 may be composed of an electronic circuit. The elevator control program may be a program for causing a plurality of processors to function as the various processing units.

The motion control unit 411 operates the elevator 400 based on the user's operation on the elevator 400. For example, when the user pushes "4th floor" in the elevator 401 stopped on the 1st floor, the operation control unit 411 raises the elevator 401 to stop it on the 4th floor and opens the door. When the elevator 401 stops on the fourth floor and a certain period of time elapses, the operation control unit 411 may move the elevator 401 to a predetermined floor (for example, the first floor, the middle floor, the top floor, etc.). The operation control unit 411 controls the operation of each elevator 400 and updates the information (operation status, current position) of the operation status management data 421.

The notification processing unit 412 notifies the management device 10 of the information (operation information) of the operation status management data 421. The notification processing unit 412 may periodically notify the management device 10 of the operation information, or may notify the operation information in response to a request from the management device 10. As a result, the management device 10 can grasp the current operating status of each elevator 400.

[Check-in process]
Hereinafter, an example of the check-in process executed in the accommodation facility check-in system 100 will be described with reference to FIG. The check-in process is executed by the control unit 11 of the management device 10 and the control unit 21 of the check-in terminal 20. For example, the control units 11 and 21 start the execution of the check-in process by starting the execution of the check-in process program. The check-in process may be terminated in the middle according to a predetermined operation in the management device 10 and the check-in terminal 20. The check-in process is an example of the license process of the present invention.

The present invention can be regarded as an invention of an accommodation facility utilization management method (an example of the facility utilization management method of the present invention) that executes one or a plurality of steps included in the check-in process.

In addition, one or more steps included in the check-in process described below may be omitted as appropriate. Further, the execution order of each step in the check-in process may be different within the range in which the same effect is produced. Further, in the present embodiment, a case where each step in the check-in process is distributed and executed by a plurality of processors corresponding to the control units 11 and 21 will be described as an example, but in other embodiments, 1 Each step in the check-in process may be performed by one processor.

First, in step S11, when the control unit 21 of the check-in terminal 20 receives an operation of starting the check-in procedure from the user on the check-in screen (see FIG. 8) of the check-in terminal 20, the control unit 21 acquires the operation information. .. The control unit 21 waits until it receives the operation for starting the check-in procedure. When the control unit 21 acquires the operation information, the process proceeds to step S12.

In step S12, the control unit 21 accepts an operation of inputting guest information or the like from the user on the operation screen (not shown) of the check-in procedure. For example, the control unit 21 accepts an operation of selecting a display language, an operation of scanning a passport when the user is a foreigner, and an operation of inputting guest information such as a reservation number, a name, a telephone number, and an address.

Next, in step S13, the control unit 21 executes the user authentication process based on the information input in the check-in procedure. In the authentication process, the control unit 21 refers to the reservation management data 121 (see FIG. 3) stored in the management device 10, and the guest information (for example, name) input by the user is the reservation management data 121. If the reservation information (for example, name) matches, the user is authenticated and the check-in procedure is permitted. When the user is authenticated (S13: Yes), the process proceeds to step S14.

On the other hand, when the user is not authenticated (S13: No), the process proceeds to step S18. In step S18, the control unit 21 cancels the check-in procedure at the check-in terminal 20 and causes the operation display unit 23 to display a message or the like that guides the user to the front. After that, the check-in process ends.

In step S14, the control unit 21 performs a payment process related to payment of the accommodation fee. The settlement process may not be included in the check-in process but may be included in the check-out process.

Next, in step S15, the control unit 11 of the management device 10 identifies the elevator 400 (guidance elevator) corresponding to the user who is permitted to perform the check-in procedure among the plurality of elevators 400. Specifically, the control unit 11 identifies the guide elevator based on the specific information corresponding to the check-in procedure by the user and the elevator information of the operation status management data 421 (see FIG. 5) relating to the plurality of elevators 400. .. The specific information includes reservation information of reservation management data 121 (see FIG. 3) and guidance elevator information of elevator use management data 122 (see FIG. 4). For example, the specific information includes the room number of the room assigned to the user, the number of users, the identification information of the check-in terminal 20 for which the user performs the check-in procedure, and the user who has completed the check-in procedure immediately before. It is the identification information (guidance elevator number) of the elevator 400 specified on the other hand. Step S15 is an example of a specific step of the present invention.

For example, when the user's accommodation is permitted, the control unit 11 of the management device 10 uses the elevator 400 that can reach the user's destination floor (the floor of the room to stay) in the shortest time among the plurality of elevators 400. Identify. Further, for example, the control unit 11 identifies an elevator 400 different from the elevator 400 presented to the user who performed the check-in procedure immediately before the user's check-in procedure, among the plurality of elevators 400.

Here, an example shown in FIGS. 3 to 5 will be described. For example, when the accommodation of the user A is permitted, the control unit 11 of the management device 10 is the elevator 400 closest to the check-in terminal 20 operated by the user A among the six elevators 401 to 406. The elevator 400 for the lower floors or each floor (for example, the elevator number "1" (ELV1)) that stops on the floor (fifth floor) of the room "501" in which the user A stays is specified. In the elevator usage management data 122, the elevator number "1" (ELV1) of the guide elevator specified for the user A is registered (see FIG. 4).

Further, for example, when the accommodation of the user B is permitted, the control unit 11 of the management device 10 is the elevator 400 closest to the check-in terminal 20 operated by the user B among the six elevators 401 to 406. , Elevator 400 for lower floors or each floor that stops on the floor (3rd floor) of room "305" where user B stays, and elevator 400 that is stopped on the floor where the check-in terminal 20 is installed (for example, 1st floor). (For example, the elevator number "2" (ELV2)) is specified. In the elevator usage management data 122, the elevator number "2" (ELV2) of the guide elevator specified for the user B is registered (see FIG. 4). Further, the control unit 11 is the elevator 400 closest to the check-in terminal 20, the elevator 400 that stops on the floor of the room where the user B stays, and the elevator 400 that is heading to the floor where the check-in terminal 20 is installed. (For example, the elevator number "5" (ELV5)) may be specified. Further, the control unit 11 is an elevator 400 closest to the check-in terminal 20, an elevator 400 that stops on the floor of the room where the user B stays, and from the installation floor (for example, the first floor) of the check-in terminal 20. An elevator 400 other than the elevator 400 that is moving (for example, ascending) in the direction of separation may be specified.

Further, for example, when the accommodation of the user C is permitted, the control unit 11 of the management device 10 is the elevator 400 closest to the check-in terminal 20 operated by the user C among the six elevators 401 to 406. , The elevator 400 for higher floors or each floor (for example, elevator number "4" (ELV4)) that stops on the floor (12th floor) of the room "1208" where the user C stays is specified. In the elevator usage management data 122, the elevator number "4" (ELV4) of the guidance elevator specified for the user C is registered (see FIG. 4). If the elevator 400 for each floor has been specified for the user B who has completed the check-in procedure immediately before the check-in procedure for user C, the control unit 11 will use the specified elevator 400 for each floor. Identify an elevator 400 that is different from. As a result, it is possible to prevent the user C from having to wait for the elevator 400 for a long time.

Next, an example of the check-in process of user D will be described. For example, user D (see FIG. 3), who is the representative of users D, E, and F, arrives at the accommodation facility at a time slightly after the estimated arrival time "17:00" and has two check-in terminals. The check-in procedure is started at the check-in terminal 20 (see FIG. 6) on the right side of the 20. At this point, as described above, it is assumed that, for example, user A completes the check-in procedure around 16:00, and both users B and C complete the check-in procedure before 17:00. Further, it is assumed that the user C has completed the check-in procedure after the user B and has completed the check-in procedure immediately before the check-in procedure of the user D.

When the accommodation of the user D is permitted, the control unit 11 identifies the elevator 400 that arrives at the destination floor of the users D, E, and F in the shortest time among the six elevators 401 to 406. For example, the control unit 11 is the elevator 400 closest to the check-in terminal 20 operated by the user D among the six elevators 401 to 406, and is on the floor (12th floor) of the room "1201" in which the user D stays. ), The elevator 400 for higher floors or each floor (for example, elevator number "3" (ELV3) or elevator number "4" (ELV4)) is specified. Here, if the elevator 404 (elevator number "4" (ELV4)) is specified for the user C immediately before the check-in procedure of the user D (see FIG. 4), the control unit 11 will perform the control unit 11. The elevator 403 (elevator number "3" (ELV3)) is specified for the user D. FIG. 15 shows a state in which the information of the elevator 403 (elevator number “3” (ELV3)) is registered in the elevator usage management data 122 by the control unit 11 for the user D.

By the way, when the capacity of the elevator 400 is set, the control unit 11 may specify the guide elevator by adding the number of guests and the capacity of the elevator 400 to the condition for specifying the guide elevator. Good. For example, when users D, E, and F use the elevator 400 and there are many other users, the capacity of the elevator 400 may be exceeded. Therefore, the control unit 11 may specify the elevator 400 having a large capacity for the users D, E, and F.

Further, the control unit 11 may specify the guide elevator by adding the congestion status of the elevator platform to the condition for specifying the guide elevator. The control unit 11 can determine the congestion status by analyzing, for example, an image captured by the camera 26 of the check-in terminal 20 or the camera (not shown) of the elevator landing. As a result, congestion at the elevator platform can be alleviated.

As described above, after the control unit 11 performs the process (S15) of specifying the guide elevator for the user, the process proceeds to step S16.

In step S16, the control unit 21 of the check-in terminal 20 presents the guide information regarding the specified guide elevator to the user. Specifically, the control unit 21 acquires the guidance information output from the control unit 11 of the management device 10 and displays it on the operation display unit 23. For example, as shown in FIG. 9, the control unit 21 causes the operation display unit 23 to display an elevator number, which is identification information that can identify the guide elevator. FIG. 9 shows an example of a display screen corresponding to the guidance elevator specified for the user D. When the user D presses the "guide map" button on the screen shown in FIG. 9, the control unit 21 starts the elevator 403 (as shown in FIG. 10) from the installation location of the check-in terminal 20 used by the user D. The operation display unit 23 displays the screen of the elevator guide map showing the guide route to ELV3). Further, when the user D presses the "print" button on the screen of the elevator guide map shown in FIG. 10, the control unit 21 prints out the elevator guide map. Step S16 is an example of the presentation step of the present invention.

When the user D presses the "to issue room key" button on the screen shown in FIG. 9 or 10, the process proceeds to step S17, and in step S17, the control unit 21 performs the room key issuance process.

In the room key issuing process, for example, the control unit 21 displays the room key issuing screen shown in FIG. 11 on the operation display unit 23 and accepts the user's selection operation. When the user presses the card key button K1 on the room key issuing screen shown in FIG. 11, the control unit 21 displays the card key issuing screen shown in FIG. 12 on the operation display unit 23, and displays the card from the check-in terminal 20. Issue (discharge) the key. The control unit 21 may issue a receipt printed with guidance information (screen shown in FIG. 9 or FIG. 10) regarding the guidance elevator together with the card key. As a result, the user confirms the guidance information on the check-in terminal 20, moves to the room using the predetermined elevator 400, and unlocks the room using the card key at the entrance of the room.

On the other hand, when the user presses the mobile key button K2 on the room key issuing screen shown in FIG. 11, the control unit 21 outputs the mobile key issuing request to the management device 10. Further, the control unit 21 causes the operation display unit 23 of the check-in terminal 20 to display a mobile key issuance screen (see FIG. 13) indicating that the mobile key has been issued. On the mobile key issuing screen, a message prompting the user terminal 30 to confirm the mobile key may be displayed. When the control unit 11 of the management device 10 acquires the mobile key issuance request from the check-in terminal 20, the control unit 11 issues the mobile key to the user terminal 30. Specifically, the control unit 11 transmits (issues) the mobile key (key information) including the room ID and accommodation date information corresponding to the user to the application installed on the user terminal 30 of the user. ). Further, the control unit 11 may output the guidance information regarding the guidance elevator to the user terminal 30. The guidance information may be included in the key information.

When the user terminal 30 acquires the mobile key from the management device 10, the user terminal 30 causes the operation display unit 33 to display the screen shown in FIG. Further, when the user terminal 30 acquires the guidance information from the management device 10, the user terminal 30 causes the operation display unit 33 to display information (elevator number or the like) related to the guidance elevator as shown in FIG. When the user presses the "ELV guide map" button on the screen shown in FIG. 14, the user terminal 30 acquires information corresponding to the elevator guide map (see FIG. 10) from the management device 10 and operates the operation display unit. Display on 33. As a result, the user confirms the guidance information on the user terminal 30 and moves to the room using the predetermined elevator 400, and solves the room using the mobile key of the user terminal 30 at the entrance of the room. Lock it.

When the room key issuance process in step S17 is completed, the check-in process corresponding to the user is completed.

As described above, according to the accommodation facility check-in system 100 according to the present embodiment, when a user is permitted to use the facility (here, accommodation facility) (here, accommodation), the user is dealt with. Guidance information about the elevator 400 to be used is presented. Therefore, the user does not need to ask the front desk how to get to the room after performing the check-in procedure on the check-in terminal 20, and can smoothly move to the room. Further, since the front staff does not need to guide the elevator 400 for each user, the efficiency of the guidance work and other work can be improved.

The present invention is not limited to the above-described embodiment. The facility utilization management system of the present invention may have the following embodiments.

FIG. 17 is a block diagram showing a configuration of a management device 10 in the accommodation facility check-in system 100 according to another embodiment. In the management device 10 shown in FIG. 17, the control unit 11 further includes a calculation processing unit 115 in addition to the configuration shown in FIG. The calculation processing unit 115 calculates the estimated completion time of the user's check-in procedure. For example, the calculation processing unit 115 predicts the time when the check-in procedure is completed each time the information corresponding to each operation of the user is acquired after the check-in procedure is started. The calculation processing unit 115 is an example of the calculation processing unit of the present invention.

When the calculation processing unit 115 calculates the expected completion time, the operation control unit 411 of the elevator control device 40 stops the guide elevator on the installation floor (for example, the first floor) of the check-in terminal 20 at the time of the estimated completion time. Control the operation of the guidance elevator as if it were.

For example, the identification processing unit 113 of the management device 10 identifies the elevator 403 (elevator number “3” (ELV3)) as a guide elevator corresponding to the user D, and the calculation processing unit 115 completes the check-in procedure of the user D. It is assumed that "17:05" is calculated as the predicted time. In this case, the control unit 11 of the management device 10 outputs a command to the elevator control device 40 so that the elevator 403 is stopped on the first floor at "17:05". When the elevator control device 40 acquires the command from the management device 10, the elevator 403 is moved to the first floor and stopped at a timing not used by other users when the estimated completion time “17:05” is approached. And make it stand by.

Then, when the check-in procedure of the user D is completed, the output processing unit 114 presents the guidance information of the elevator 403 to the user D. The elevator control device 40 permits the use of the elevator 403 when the user D moves according to the guidance information and arrives at the elevator 403. The elevator control device 40 may permit the use of the elevator 403 on the condition that the room key issued to the user D is held over the operation unit of the elevator 403 so that the elevator control device 40 cannot be used by other users. .. The motion control unit 411 is an example of the motion control unit of the present invention. Further, the control unit 11 of the management device 10 may be configured as the operation control unit of the present invention.

According to the embodiment shown in FIG. 17, since the user who has completed the check-in procedure can use the elevator 400 without waiting for the arrival of the elevator 400, he / she can move to the target room more smoothly.

In each of the above-described embodiments, the accommodation facility check-in system 100 applied to the accommodation facility is illustrated, but the present invention is also applicable to facilities other than the accommodation facility. For example, the present invention can be applied to facilities such as office buildings, sports facilities, airport facilities, complex facilities, etc., where check-in procedures or reception procedures are performed using an operation terminal.

Further, in the present embodiment, the management device 10 alone corresponds to the facility use management system according to the present invention, but the facility use management system according to the present invention includes the management device 10, the check-in terminal 20, the user terminal 30, and the user terminal 30. It may include one or more components of the elevator control device 40. For example, when a plurality of components of the management device 10, the check-in terminal 20, the user terminal 30, and the elevator control device 40 collaborate to share and execute the above-mentioned check-in process (see FIG. 16). Can be regarded as a facility use management system according to the present invention, which includes a system including a plurality of components that execute the process. For example, the management device 10 and the check-in terminal 20 may configure the facility use management system according to the present invention, or the check-in terminal 20 alone may configure the facility use management system according to the present invention.

10: Management device 20: Check-in terminal 30: User terminal 40: Elevator control device 100: Accommodation facility check-in system 111: Reservation processing unit 112: Reservation information acquisition unit 113: Specific processing unit 114: Output processing unit 115: Calculation Processing unit 211: Reception processing unit 212: Display processing unit 213: Check-in processing unit 214: Presentation processing unit 215: Room key issuance processing unit 311: Reception processing unit 312: Display processing unit 313: Mobile key acquisition unit 314: Completion notification Acquisition unit 400: Elevator 411: Operation control unit 412: Notification processing unit

Claims (11)

A facility use management system including an operation terminal that accepts a facility use permission procedure from a facility user and a plurality of elevators that can be used by the user.
Among the plurality of elevators, a specific processing unit that identifies the first elevator corresponding to the first user who is permitted to use the facility at the operation terminal.
A calculation processing unit that calculates an estimated completion time when the first user's usage permission procedure is completed each time information corresponding to each of the plurality of operations included in the first user's usage permission procedure is acquired.
An operation control unit that controls the operation of the first elevator so that the first elevator is stopped on the installation floor of the operation terminal at the time of the estimated completion time calculated by the calculation processing unit.
A presentation processing unit that presents guidance information about the first elevator to the first user when the usage permission procedure of the first user is completed.
Facility use management system equipped with. The operation control unit permits the use of the first elevator on condition that the room key of the facility issued to the first user from the operation terminal is held by the operation unit of the first elevator.
The facility use management system according to claim 1. The presentation processing unit presents identification information that can identify the first elevator to the first user.
The facility use management system according to claim 1 or 2. The presentation processing unit presents the guide route from the operation terminal to the first elevator to the first user.
The facility use management system according to any one of claims 1 to 3. The specific processing unit identifies the first elevator based on the specific information corresponding to the procedure for permitting the use of the facility by the first user and the elevator information regarding the plurality of elevators.
The facility use management system according to any one of claims 1 to 4. Among the plurality of elevators, the specific processing unit identifies the elevator that can reach the destination floor of the first user in the shortest time as the first elevator.
The facility use management system according to claim 5. Among the plurality of elevators, the specific processing unit identifies an elevator different from the elevator presented to the second user who performed the usage permission procedure immediately before the usage permission procedure of the first user as the first elevator. To do,
The facility use management system according to claim 5. A display processing unit for displaying the operation screen related to the use permission procedure on the operation terminal is further provided.
The display processing unit causes the operation terminal to display the guidance information when the operation terminal permits the use of the facility.
The facility use management system according to any one of claims 1 to 7. When the operation terminal permits the use of the facility, the display processing unit displays a screen including the identification information of the first elevator and a screen including a guide route from the operation terminal to the first elevator. Displayed on the operation terminal,
The facility use management system according to claim 8. It is a facility use management method that executes facility use permission processing based on the user's operation on the operation terminal.
One or more processors
Among the plurality of elevators, a specific step for identifying the first elevator corresponding to the first user who is permitted to use the facility on the operation terminal, and
Each time the information corresponding to each of the plurality of operations included in the first user's usage permission procedure is acquired, the calculation step of calculating the estimated completion time when the first user's usage permission procedure is completed, and the calculation step.
An operation control step that controls the operation of the first elevator so that the first elevator is stopped on the installation floor of the operation terminal at the time of the estimated completion time calculated in the calculation step.
When the usage permission procedure of the first user is completed , the presentation step of presenting the guidance information about the first elevator to the first user and the presentation step.
Facility utilization management how to run. It is a facility use management program that executes facility use permission processing based on the user's operation on the operation terminal.
Among the plurality of elevators, a specific step for identifying the first elevator corresponding to the first user who is permitted to use the facility on the operation terminal, and
Each time the information corresponding to each of the plurality of operations included in the first user's usage permission procedure is acquired, the calculation step of calculating the estimated completion time when the first user's usage permission procedure is completed, and the calculation step.
An operation control step that controls the operation of the first elevator so that the first elevator is stopped on the installation floor of the operation terminal at the time of the estimated completion time calculated in the calculation step.
When the usage permission procedure of the first user is completed , the presentation step of presenting the guidance information about the first elevator to the first user and the presentation step.
A facility usage management program for running one or more processors.

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