JP2016118985A - Order processing system and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an order processing system and a program capable of obtaining high customer satisfaction.SOLUTION: The order processing system includes: an input section the receives an input for re-instructing a cooking of an article which has been previously ordered but not arrived at a customer ordered; and a display control unit that controls a display device to display the re-instruction to cook the article in a mode different from the mode the first cooking instruction according to the input received by the input section.SELECTED DRAWING: Figure 12

Description

  Embodiments described herein relate generally to an order processing system and a program.

  In recent years, with the development of IT technology, restaurants are also increasing the number of stores that introduce an order system and manage their business efficiently. Among such ordering systems for managing business of restaurants, there are systems that accept orders from customers at a handy terminal and display cooking instructions on a kitchen display.

  In actual stores, it is often necessary to instruct cooking again due to misplacement or forgetting to cook. However, since the above ordering system does not cope with such a case, another cooking instruction must be conveyed to the people. For this reason, transmission mistakes and time loss occur, and the customer may not be able to properly receive the desired product. Thus, the conventional ordering system has a problem that customer satisfaction is low.

JP 2003-303376 A

  The present invention has been made in view of the above circumstances, and an object thereof is to provide an order processing system and program having high customer satisfaction.

    In order to solve the above problems, an order processing system of the present invention includes an input unit that receives an input for re-instructing cooking of an item that has not yet arrived at a serving destination while receiving an order in the past, and the input unit includes: And a display control unit that displays an indication for reinstructing cooking of the product on the display device in a manner different from the first cooking instruction in accordance with an accepted input.

(A) It is a block diagram which shows the structure of the order processing system which concerns on 1st Embodiment. (B) It is a block diagram which shows the structure of a kitchen display. (A) It is a block diagram which shows the structure of a handy terminal. (B) It is a figure which shows the example of order data. (A) It is a block diagram which shows the structure of a station server. (B) It is a figure which shows the example of order data. It is a figure which shows the example of accounting data. It is a figure which shows the example of reinstruction data. It is a block diagram which shows the structure of a kitchen server. It is a figure which shows the example of total data. It is an example of the image displayed on a kitchen display. It is a flowchart of an operation reception process. It is a flowchart of an order management process. It is a flowchart of a confirmation process. It is a flowchart of a KD display process. It is a figure which shows the example of command transmission / reception of an order processing system. It is a figure which shows the example of command transmission / reception of an order processing system. It is a figure which shows the example of command transmission / reception of an order processing system. It is a figure which shows the example of the operation screen of a handy terminal. It is an example of the image displayed on the kitchen display which concerns on a modification.

  The order processing system and program of the present invention will be described below with reference to the drawings.

(Embodiment 1)
As shown in FIG. 1A, the order processing system 1 according to the first embodiment includes a plurality of handy terminals (handy terminals 10a, 10b, etc.), a wireless router 20, a station server 30, and a kitchen server 40. , A kitchen display 50, a kitchen printer 60, and a POS (Point of Sales) terminal 70.

As will be described later, the plurality of handy terminals 10a, 10b and the like have the same or similar configuration, and are also simply referred to as the handy terminals 10 when they are not distinguished from each other.
The order processing system 1 is used in restaurants such as restaurants and cafes. Moreover, in this embodiment, the goods refer to foods and drinks generally prepared by the cooking staff according to customer orders and served to the customers ordered by the floor staff.

  The wireless router 20, the station server 30, the kitchen server 40, and the POS terminal 70 are connected via a communication line such as a LAN (Local Area Network) 80. The kitchen server 40 is connected to the kitchen display 50 and the kitchen printer 60 and controls the kitchen display 50 and the kitchen printer 60.

  A plurality of handy terminals (10a, 10b, etc.) are connected to the wireless network of the wireless router 20, and are connected to the station server 30, the kitchen server 40, and the POS terminal 70 through the wireless network and the LAN 80.

  The handy terminal 10 is a terminal used by hall staff. The handy terminal 10 receives one or a plurality of normal order inputs by a store clerk with a functional configuration described later. The handy terminal 10 accepts one or more re-instruction inputs in addition to the normal order input. Re-instructions, for example, in a product that has been ordered once in the past, even if time has elapsed due to mis-allocation or forgetting to cook, etc. If there is an item that has been pointed out by the hall staff, the hall staff will input the item. In response to the input of the re-instruction, an indication instructing the kitchen staff to re-cook the item according to the re-instruction is output to the kitchen display 50.

  In addition, in this embodiment and its modification, cooking is not limited to what is called authentic cooking. For example, it is assumed that the entire preparation of the serving performed by the kitchen person in charge, such as preparing a drink or serving already cooked ingredients on a plate, is called cooking.

  The station server 30 is disposed in the store and mainly transmits and receives commands to and from the handy terminal 10 and the kitchen server 40. The station server 30 counts commands related to input information for normal orders and re-instructions received by the handy terminal 10 with a functional configuration described later. And the totaled result is transmitted to the kitchen server 40 as a command. At this time, since different commands are transmitted according to the normal order and the re-instruction, the kitchen server 40 can determine which input is accepted by the handy terminal 10.

  Further, the station server 30 receives commands from the kitchen server 40, and totals the accounting data 3430 and the re-instruction data 3440 based on the received results. The accounting data 3430 and the re-instruction data 3440 will be described later. The station server 30 transmits the totaled result to the POS terminal 70 or an external server (upper server) installed outside the store. For this reason, the re-instruction data can be statistically analyzed and used separately from the accounting data used for billing customers and settlement.

  The kitchen server 40 is disposed in the store, and mainly transmits and receives commands to and from the station server 30. Moreover, it connects with the kitchen display 50 and controls the screen display of the kitchen display 50 by transmitting a display command. Specifically, when a normal order command is received from the station server 30, a command for displaying an indication (including numbers, characters, icons, and images) instructing cooking in the order received is displayed on the kitchen display 50. Output. On the other hand, when a re-instruction command is received from the station server 30, an indication clearly indicating the re-instruction is displayed on the kitchen display 50. Further, a command for displaying an indication instructing cooking of the item related to the re-instruction with the highest priority (or higher priority than the item not related to the re-instruction) is output to the kitchen display 50.

  The kitchen server 40 further obtains, for each item, the total of items that have been ordered so far but have not yet received a cooking end operation or cancellation instruction. Then, the obtained value is displayed on the kitchen display 50. The kitchen server 40 aggregates a plurality of types of items by assigning different identifiers. Here, it is assumed that it is necessary to obtain a total because one or more handy terminals 10 functioning as an input unit have accepted a plurality of orders. As a result, the cooking staff in the kitchen can grasp how much of what is currently being cooked, so that the efficiency of the cooking work is increased. As will be described later, the total of items is calculated according to the normal order command and re-instruction command indicated by the command received from the station server 30 and the content of the cooking end operation received from the kitchen display.

  The kitchen server 40 also accepts commands related to inputs (such as touch operations) accepted by the kitchen display 50. Then, a command corresponding to the accepted input is transmitted to the station server 30. Specifically, when the kitchen display 50 receives an input of the end of cooking of an item, a command indicating that the cooking of the item has ended is transmitted to the station server 30. In response to this command, the station server 30 executes the above-described counting process.

  The kitchen server 40 is connected to the kitchen printer 60 in addition to the kitchen display 50, and controls the output (printing process) of the kitchen printer 60. Specifically, when the kitchen display 50 accepts the input of the cooking end of the item, the kitchen server 40 transmits a command for outputting a serving slip instructing the serving of the item to the kitchen printer 60. Further, when the kitchen display 50 accepts the input of the cooking end of the item, the kitchen display 50 transmits a command for outputting an accounting slip for accounting to the kitchen printer 60.

  As shown in FIG. 1B, the kitchen display 50 includes a display unit 510, a touch pad 520, a communication unit 530, and a control unit 540. The display unit 510 is a display device such as a liquid crystal display or an organic EL (Electro-Luminescence). A touch pad 520 that is an input device capable of receiving an operation for designating a position on the display device is overlaid on the display portion 510. The communication unit 530 has an input function for receiving a command from the kitchen server 40 and displaying an image, and an output function for transmitting the content of the input operation received by the touch pad 520 to the kitchen server 40. The control unit 540 is a digital signal processor having an image processing function for causing the display unit 510 to display an image corresponding to a command received by the communication unit 530, for example. The kitchen display 50 displays an image corresponding to the command of the kitchen server 40 with such a physical configuration. Further, the kitchen display 50 receives an operation for designating a position on the displayed image, and transmits the contents of this operation to the kitchen server 40.

  The kitchen printer 60 includes a known printing device such as a laser type or an ink jet type, and a communication device that receives commands from the kitchen server 40, the station server 30, and the POS terminal 70. With such a physical configuration, the kitchen printer 60 prints a document or an image having contents corresponding to commands of the kitchen server 40, the station server 30, and the POS terminal 70 on a predetermined printing paper.

  The POS terminal 70 registers and processes sales information, and performs accounting for each transaction. The sales information includes information on the sales details of the product (product) for each customer.

  Next, the functional configuration of each device will be described. As shown in FIG. 2A, the handy terminal 10 includes a control unit 110, an input / output unit 120, a communication unit 130, a storage unit 140, and a clock 150.

  The control unit 110 is an arithmetic device such as a CPU (Central Processing Unit) or a digital signal processor. The input / output unit 120 includes, for example, a display device such as a liquid crystal display or an organic EL (Electro-Luminescence), and an input device that can accept an operation for specifying a position on the display device such as a touch pad. It should be noted that the input / output unit 120 functions similarly in a configuration including an input device including a physical key that can be pressed, such as a keyboard or a button, instead of or in addition to the touch pad.

  The communication unit 130 includes a wireless communication device that communicates with the wireless router 20. Through the communication unit 130, the handy terminal 10 communicates with the station server 30, the kitchen server 40, and the POS terminal 70 through the LAN 80. The storage unit 140 includes a nonvolatile storage device such as a hard disk drive or a flash-ROM (Read Only Memory), and stores data necessary for executing the operation reception process shown in FIG. The storage unit 140 further includes a volatile main storage device such as a DRAM (Dynamic Random Access Memory), and provides a work area when executing the operation reception process. The timepiece 150 is a time measuring device provided with, for example, a crystal resonator.

  The storage unit 140 stores an article master 1410, order data 1420, and a terminal ID (IDentifier) 1430 as data necessary for the execution of the operation reception process shown in FIG. The item master 1410 is a file in which the name of the item provided at the store where the order processing system 1 is installed and the identifier (item ID) of the item are stored in association with each other. As shown in FIG. 2B, the order data 1420 is a data file in which an item ordered by a customer and its number are stored in association with each other.

  In the example of FIG. 2B, the order data 1420 is a collection of data stored as one record by assigning a number (order No.) for each item ordered by the customer at the handy terminal 10 at once. . One record includes, in addition to the product data, information (person in charge) for identifying the staff who has received the order, information indicating the table on which the customer who has ordered has arrived (table No), and the time at which the order was received ( Time). The table No. is also used as information for specifying the serving destination. As described above, the storage unit 140 stores the order data 1420 obtained by collecting a plurality of orders.

  The terminal ID 1430 is an identifier for identifying the handy terminal 10.

  The handy terminal 10 executes the operation reception process shown in FIG. 9 with such a functional configuration.

  As illustrated in FIG. 3A, the station server 30 includes a control unit 310, an input unit 320, a communication unit 330, and a storage unit 340.

  The control unit 310 is an arithmetic device such as a CPU (central processing unit). The input unit 320 includes an input device such as a keyboard and a mouse. The communication unit 330 communicates with the wireless router 20, the station server 30, the kitchen server 40, and the POS terminal 70 through the LAN 80. The storage unit 340 includes a nonvolatile storage device such as a hard disk drive or a flash-ROM, and stores data necessary for executing the order management process shown in FIG. The storage unit 340 further includes a volatile main storage device such as a DRAM, and provides a work area when executing order management processing.

  The control unit 310 includes a determination unit 3110 as a functional unit. In the present embodiment, the determination unit 3110 is a functional unit that is virtually realized by executing a confirmation process (FIG. 11) described later.

  The storage unit 340 stores, in addition to the order management processing program, order data 3410, an article master 3420, accounting data 3430, and re-instruction data 3440 as data necessary for executing the order management processing shown in FIG. .

  The order data 3410 is data obtained by tabulating the contents of a plurality of orders received from the handy terminal 10, for example, as shown in FIG. In the example of FIG. 3B, information specifying one or a plurality of items ordered at one time is used as one record, and a reinstruction number is used as a record identifier in the reinstruction data. As data items of each record, the ID of the handy terminal 10 that received the order (HTL ID), the number of the order in the handy terminal 10 (order number), the time (time) at which the order was received, the customer's It includes a table number (table number), information (item ID and item name) indicating the ordered item, and the number (number) of items. In addition, a slip number is stored in association with the re-instruction number as information indicating in which slip the item related to the re-instruction is first ordered. Further, information (type) identifying whether the order is a normal order or a re-ordered order is stored in association with information indicating the item.

  A normal order means an order made when the customer first wants the item to be communicated to the floor staff and the floor staff directs cooking to the kitchen for the first time. On the other hand, the re-ordering order is an order that is made when it is necessary to request the kitchen staff to cook again after the normal order is once completed. For example, when the product has not been delivered to the original customer, such as when cooking has been completed but an incorrect serving has occurred, or when the kitchen staff has failed to cook for some reason, an order for re-instruction is placed.

  The item master 3420 includes a unique identifier (item ID), a name of the item (item name), and a unit price corresponding to each item that is a product provided in the store where the order processing system 1 is installed. This is the data that stores the item information. In the present embodiment, one item is a concept including both a unit of food and drink such as a canned beer and a boiled egg and a group of food and drink such as a set menu and set menu.

  For example, as shown in FIG. 4, the accounting data 3430 is data in which details of accounts (money) to be paid by the customer are stored. In the example of FIG. 4, as in the order data 3410, information specifying one or more items ordered at a time is stored as one record. In the accounting data 3430, the unit price of each item and the total amount (the sum of the unit price and the number of items, plus the tax rate and service charge as necessary) are stored in association with the information for specifying the item. ing.

  The re-instruction data 3440 is data obtained by tabulating the contents of the re-instruction received by the handy terminal 10, for example, as shown in FIG. In the example of FIG. 5, a re-instruction number is assigned as an identifier, with information identifying one or more items that have been re-instructed at one time as one record. As the data items of each record, the ID of the handy terminal 10 that received the order (HTL ID), the order number (order number) of the re-instruction in the handy terminal 10, the time (time) at which the order was received, and the customer Table number (table number), order slip number (slip number), information indicating the ordered item (item ID and item name), and the number (number) of items related to the re-instruction. Note that the slip number in FIG. 5 indicates the slip number when the first order for the item related to the re-instruction is received.

  In general, a normal order is accompanied by customer payments. On the other hand, customers usually do not pay for reorder orders. Therefore, it is necessary to reflect the normal order in the contents of the accounting, but it is not allowed to reflect the contents of the re-ordered order in the accounting. In the order processing system 1, the order data 3410 is stored in association with information (“type” in FIG. 3B) that can distinguish between a normal order and a re-instructed order. Therefore, a screen for instructing re-cooking can be displayed on the kitchen display 50 by receiving an input of re-instruction from the handy terminal 10 without mixing the contents of the re-instruction with normal accounting. Therefore, in the case of misdistribution, etc., it is possible to respond more reliably than telling people, so that customer satisfaction can be increased.

    Further, by summing up the contents of the normal order separately in the accounting data 3430 and the contents of the re-instruction in the re-instruction data 3440, respectively, both can be used without being mixed.

  As shown in FIG. 6, the kitchen server 40 includes a control unit 410, an input unit 420, a communication unit 430, a storage unit 440, a KD input / output unit 450, and a printer input / output unit 460.

  The control unit 410 is an arithmetic device such as a CPU. The input unit 420 includes an input device such as a keyboard and a mouse. The communication unit 430 communicates with the wireless router 20, the station server 30, and the POS terminal 70 through the LAN 80. The storage unit 440 includes a nonvolatile storage device such as a hard disk drive or a flash-ROM, and stores data necessary for executing the KD display process shown in FIG. The storage unit 440 further includes a volatile main storage device such as a DRAM, and provides a work area when executing the KD display process.

  The control unit 410 includes a total acquisition unit 4110 as a functional unit. In the present embodiment, the total acquisition unit 4110 is a functional unit that is virtually realized by executing Acts A404, A409, and the like in FIG.

  The storage unit 440 stores display data 4410 and total data 4420 in addition to the KD display processing program as data necessary for executing the KD display processing shown in FIG.

  For example, as shown in FIG. 7, the total data 4420 is data in which the total of the items for which the handy terminal 10 has received an order but has not yet finished cooking is counted for each item. In the example of FIG. 7, information (item ID and item name) that identifies an item ordered by a customer and the total (total) of items that have not been cooked are stored in association with each other.

  The display data 4410 is image data to be displayed on the kitchen display 50. Specifically, as shown in FIG. 8, it is data for displaying an image in which the name of the item (menu name) and the content of the order (the content of the order once) can be grasped. The display data 4410 includes data for causing the kitchen display 50 to display an indication that instructs the kitchen staff to cook the item. In the example of FIG. 8, the sign for instructing cooking is a Roman numeral indicating the number of items that require cooking. This indication is not limited to numbers (for example, “4”), but may be characters, words (for example, “Four”), icon images (for example, four images abstracted from the dishes), etc., depending on user settings. It can be changed arbitrarily. The character and image data of the sign and setting data indicating which sign is used are stored in advance in a predetermined area of the storage unit 440. The same applies to other signs used in the present embodiment, such as a total sign and a re-indication sign. 8 is displayed on the kitchen display 50 by outputting the display data 4410 to the kitchen display 50 via the KD input / output unit 450.

  In the example of FIG. Is shown in a horizontal row. An order in which a numerical value is displayed in the row of elapsed time in each column is a normal order. On the other hand, an order displayed as “re” is a re-order. Table No. No. 5 is a reorder, and table No. Orders 2, 4, 1, 3 indicate normal orders. One row of orders corresponds to the contents of one slip.

  The display example of FIG. 8 is a display example in “display mode by menu” among a plurality of display modes. In this mode, “menu name” indicating the name of the item is displayed on the right side of “ID” indicating the item ID, and “total” of the item acquired by the total acquisition unit 4110 is further displayed on the right side thereof. One horizontal line corresponds to one type of item. The numerical value of the total (indication indicating the total) is parenthesized to distinguish it from the detailed indication for each table number displayed in the right area (indication indicating cooking for each order). In the portion where the detailed marking is displayed, a vertical column indicates a collection of items ordered by the customer at a time. The number of items ordered as an indication instructing cooking of the item is shown in a row where one or more items are ordered in one column. One column corresponds to one record of order data 3410. In order to make the work more efficient, the detailed part displays the elapsed time from the order and the number of the table serving as the destination.

  In this way, by displaying the reinstruction order and the normal order in different modes, the kitchen staff can preferentially cook the reinstruction order. In addition, it is possible to express an appreciation to a customer who has given a service such as increasing the amount as necessary or having a special taste, etc., and needing re-instruction. For this reason, customer satisfaction can be improved.

  In the screen output by the display data 4410, an indication (a number in the example of FIG. 8) indicating the total of the items that have been accepted but have not yet been cooked is displayed to the right of the menu name. Thereby, the customer person in charge can grasp how many items need to be cooked for each item by an indication indicating the total. For this reason, since the outline | summary of the whole operation | work can be grasped | ascertained, work efficiency can be improved.

  Each device constituting the order processing system 1 (handy terminal (HTL) 10, station server (STN) 30, kitchen server (KCP) 40, kitchen display (KD) 50, POS terminal 70, etc.) includes a LAN 80 and a wireless LAN router. A plurality of types of commands are transmitted / received via wireless communication provided by 20 to execute a series of processes. For example, when the handy terminal 10 receives an input of a normal order, commands are transmitted and received in the order shown in FIG. When the handy terminal 10 receives an input for canceling an order, commands are transmitted and received in the order shown in FIG. When the handy terminal 10 accepts the re-instruction input, the commands are transmitted and received in the order shown in FIG. Each command and processing contents will be described later.

  Next, processing executed by each device of the order processing system 1 will be described. When the handy terminal 10 detects an input start operation such as touching the touch panel of the input / output unit 120 or opening the cover of the touch panel, the handy terminal 10 starts an operation reception process shown in FIG.

  In the operation reception process of FIG. 9, the control unit 110 displays a reception input screen on the screen of the input / output unit 120 (Act A101). In Act A101, for example, as shown in FIG. 16 (a), “normal order input” for receiving an order for the product from a customer for the first time, “cancel input” for canceling an order once received, A screen for selecting which of “re-instruction input” for instructing re-cooking to start is displayed. The normal order input includes not only the “new order” that is made for the first time after the customer arrives at the table but also an “additional order” in which an additional new item is ordered thereafter. In either case, the order is received for the first time and the customer is charged.

  Next, the control unit 110 determines whether or not an operation for the screen displayed by the input / output unit 120 has been received (Act A102). If not received (Act A102: NO), the Act A102 is repeated to wait for an operation. When a touch operation or the like is sensed, it is determined that the touch operation has been accepted (act A102: YES), and act A103 is executed.

  The control unit 110 determines whether or not the accepted operation is an operation for designating input start of a normal order as Act A103 (Act A103). In the example of FIG. 16A, when it is determined that the operation is to designate a normal order, such as when a touch operation on the “normal” part of the touch panel is detected (act A103: YES), the control unit 110 executes act A104. (Act A104).

  In Act A104, the product master 1410 is read from the storage unit 140, and the product that can be provided and the number required by the customer are displayed on the input / output unit 120 in a manner that the hall staff can select. On the displayed screen, the hall staff waits for input of the item designated by the customer and the number of items (number of items). The hall staff enters all the item (s) that the customer needs at that time and the number of each item. Then, upon accepting the input end designation, the control unit 110 ends Act A104.

  Next, the control unit 110 transmits the content input in Act A104 as a command (Act A105). The command to be transmitted includes the name (item name) of the item related to the normal order made by the customer, the identifier (item ID) for specifying the item, and the information for specifying the number (number) of items, which are input in Act A104. included. Further, as information related to the ordered customer, the table number (table number) arrived by the customer, the order number (order number), the time (time) when the order was received, and the number of the handy terminal 10 that received the order ( HTL ID) and information for specifying the ID are included. The command transmitted in Act A105 includes information for specifying that the accepted operation is a normal order.

  The table number is input by the hall staff at Act A104, for example. The time is acquired from the clock 150, for example, at the end of Act A104. For the handy terminal number, the terminal ID 1430 stored in the storage unit 140 may be read. The order number may be a numerical value uniquely assigned to the order accepted by the handy terminal on that day. For example, if the order received first is No. 101, the next order received is No. 101. 102, and then add one by one in the following order. Since the station ID is information for uniquely determining the station terminal, the combination of the station ID and the order number functions as information for specifying an order (slip).

  At this time, the command transmitted from the handy terminal 10 (HTL 10) to the station server 30 (STN 30) is also referred to as a normal order operation acceptance command (FIG. 13: C1). When the command is transmitted, the operation reception process ends.

  Returning to Act A103 and determining that the order is not a normal order (Act A103: NO), the control unit 110 then determines, as Act A106, whether or not the accepted operation is an operation for designating input start of an order cancellation instruction. (Act A106). In the example of FIG. 16A, when it is determined that the operation is to designate a cancel instruction, such as when a touch operation on the “delete” part of the touch panel is detected (act A106: YES), the control unit 110 executes act A107. (Act A107).

  In Act A107, processing (cancellation menu selection processing) for canceling the ordered item by the hall staff is executed. For example, the control unit 110 executes the processes (1) to (6) below in Act A107.

  (1) A screen for inputting the table number (table No.) or the slip number (slip No.) specifying the contents ordered by the current customer is displayed.

  (2) The control unit 110 uses the communication unit 130 to inquire the station server 30 about an item ordered by the customer of the current table number or slip number (ordered item inquiry command, FIG. 14: command). C11) is transmitted.

  (3) In response to this command, the station server 30 searches the order data 3410 using the table number or the slip number as a key, and extracts a record including the item ID of the item that the customer has ordered. The number of each item included in the record obtained as a result of the search is transmitted as a command (ordered item answer command, FIG. 14: command C12).

  (4) The control unit 110 causes the input / output unit 120 to display the name and number of the received goods on the input / output unit 120 in a manner that the hall staff can select.

  (5) Wait until the hall staff inputs the item specified by the customer and the number of items (number of items) on the displayed screen.

  (6) When the hall staff inputs all items (one or more types) to be canceled and the number of each item, and designates the end of input, the control unit 110 ends Act A107.

  Next, the control unit 110 transmits a command (cancel operation acceptance command, FIG. 14: command C13) indicating the contents input in Act A107 to the station server 30 (Act A108). The contents of the cancel operation acceptance command are information specifying that it is a cancel instruction, the product name related to the cancel, the product ID, the number of products, the entered table number or slip number, and the order number of the cancel order. , Time, and HTL ID. When the command is transmitted, the operation reception process ends.

  Returning to Act A106, if it is determined that it is not a cancellation instruction (Act A106: NO), the control unit 110 then determines, as Act A109, whether or not the accepted operation is an operation that specifies the input start of re-instruction ( Act A109). In the example of FIG. 16A, when it is determined that the operation is to designate a cancel instruction (act A109: YES), such as when a touch operation on the “re-instruction” part of the touch panel is detected, the control unit 110 determines act A110. Execute (act A110).

  In Act A110, as shown in FIG. 16 (b), a screen for inputting a table number (table No.) or a slip number (slip No.) is displayed as information for specifying a customer who is a re-ordering destination. . Next, as shown in FIG. 16 (c), similar to Act A104, the items that can be provided and the number required by the customer are displayed on the input / output unit 120 in a manner that the hall staff can select. And it waits until the hall staff inputs the goods designated by the customer and the number of goods (number of goods) on the displayed screen. When the hall staff inputs all the items (one or a plurality of types) required by the customer and the number of each item, and designates the end of input, the control unit 110 ends Act A110.

  Next, the control unit 110 transmits a command indicating the contents input in Act A110 (re-instruction operation acceptance command, FIG. 15: command C21) to the station server 30 (Act A111). The re-instruction operation acceptance command includes information specifying that it is a re-instruction, an item name related to the re-instruction, an item ID, the number of items, a table number, an order number, a time, an HTL ID, including.

  Next, the control unit 110 determines whether an error notification command is received from the station server 30 (Act A112). The error notification command (FIG. 15: command C22-1) is transmitted when it is determined that the content of the re-instruction is invalid in the confirmation process executed by the station server 30 in response to the re-instruction operation acceptance command. The confirmation process will be described later.

  For example, an error notification command is transmitted when the re-instruction includes an item not ordered by the customer or when the number of items more than the customer has ordered is included. In this case, an error notification command is received (act A112: YES), and the control unit 110 displays an error screen (act A113). For example, as shown in FIG. 16 (e), the error screen may be a screen that clearly indicates an error so that the hall staff can understand that the content of the re-instruction is invalid. In this case, after the error screen is displayed, the operation reception process ends.

  On the other hand, if it is determined that the content of the re-instruction is not illegal, no error command is received (Act A 112: NO), and the operation reception process is terminated. In this case, a screen indicating that the command has been transmitted normally is displayed as shown in FIG.

  Returning to Act A109, if it is determined that it is not a re-instruction (act A109: NO), the control unit 110 then executes other processing (act A114). Other processing is executed when an operation other than normal order, cancellation, and re-instruction is accepted. As the processing contents, information corresponding to the input received is transmitted to each device inside and outside the order processing system 1, such as the station server 30, the POS terminal 70, and the head server of the headquarters, such as displaying a screen according to the accepted operation. What is necessary is just processing. When the other processes are finished, the control unit 110 finishes the operation reception process.

  Next, processing executed by the station server 30 will be described. The station server 30 executes the order management process shown in FIG. 10 in parallel with other processes after the power is turned on and a predetermined initial operation is completed. In the present embodiment, the order management process is repeatedly executed at a predetermined interval such as 1/60 seconds.

  The control unit 310 of the station server 30 first determines whether or not a command has been received from another device (Act A201). If it is determined that it has not been received (Act A201: NO), the order management process is terminated as it is. On the other hand, if it is determined that the command has been received (Act A201: YES), the header portion of the command is analyzed to determine whether or not the source of the received command is the handy terminal 10 (Act A202).

  When the transmission source is the handy terminal 10 (Act A202: YES), the control unit 310 analyzes the header portion of the command and determines whether or not the received command is a command that transmits a re-instruction input ( Act A203).

  If the command is not a re-instruction operation acceptance command (FIG. 15: command C21) (act A203: NO), then the control unit 310 determines whether the received command is a command for transmitting acceptance of normal order operation or cancellation operation. It is determined whether or not (Act A204). If the command is either a normal order operation acceptance command (FIG. 13: command C1) or a cancel operation acceptance command (FIG. 14: command C13), it is determined YES in Act A204 (act A204: YES), and control is performed. The unit 310 updates the order data 3410 based on the received command (Act A205).

  If the command is a normal order command in Act A205, as shown in FIG. 3B, a numerical value (slip number) is allocated as a record identifier, and the order is received in the order data 3410 of the storage unit 340 in the order received. Remember. Here, in response to the received command type being a normal order, information ("normal" in the example of FIG. 3B) that specifies that the type item is a normal order is displayed as the item name and the number of items. Are stored in association with each other.

  On the other hand, if the command designates cancellation, the number of items designated by the command registered in the table number or slip number designated by the command is decreased by the number designated by the command.

  When the update of the order data is completed, the control unit 310 transmits the content of the received normal order operation reception command or cancellation operation reception command to the kitchen server 40 using the communication unit 330 (Act A206). In this embodiment, a normal order notification command (FIG. 13: command C2) is received when a normal order operation acceptance command is received, and a cancel operation notification command (FIG. 14) is received when a cancellation operation acceptance command is received. : Command C14) is transmitted. The normal order notification command and the cancel operation notification command include at least the contents of the record updated by the received operation reception command (the normal order operation reception command or the cancellation operation reception command) in the order data in FIG. Alternatively, instead of transmitting the difference, a command including the entire order data may be transmitted every time an operation acceptance command is received.

  When the act A206 is completed, the control unit 310 ends the order management process.

  Returning to Act A203, if the received command is a re-instruction operation acceptance command (Act A203: YES), the determination unit 3110 of the control unit 310 next executes a confirmation process (Act A207).

  In the confirmation process of FIG. 11, the determination unit 3110 first acquires the content of the re-instruction operation acceptance command received in A201 of FIG. 10 (Act A301). For example, an item ID, the number of items, a table number, or a slip number may be read from a re-instruction operation acceptance command temporarily stored in a predetermined area of the storage unit 340.

  Next, the determination unit 3110 acquires a record (corresponding to order data for one slip) corresponding to the content acquired in Act A301 from the order data 3410 (Act A302). Specifically, the order data 3410 is searched using the table number or slip number input in FIG. 16B as a key, and a record with a common table number or slip number is extracted. In the order data 3410, it is assumed that the record of the accounting slip has been deleted. For this purpose, in the other processing (act A215), which will be described later, the data of the slip that has been accounted for from the POS terminal 70 is received, and the data of the item included in the slip that the control unit 310 has finished accounting from the order data 3410. Should be deleted. Alternatively, it is possible to accept the input of the slip number by the staff in charge of accounting from the input unit 320 and delete the data of the goods in the corresponding slip.

  Next, the discriminating unit 3110 discriminates whether or not the record acquired in Act A302 includes an item related to the re-instruction (Act A303). If it is included (ACT A303: YES), it is then determined whether or not the number of items related to the re-instruction is equal to or less than the number of the same items included in the record acquired in A302 (ACT A304).

  If it is determined that the product does not exist (Act A303: NO), the determination unit 3110 determines that the content of the re-instruction is invalid (Act A305) and ends the confirmation process. When the number of items related to the re-instruction is larger than the number of the same items obtained with the order data acquired in A302 (A304: NO), it is similarly determined to be illegal and the confirmation process is terminated. On the other hand, if there is an item (Act A303: YES) and the number of items related to the re-instruction is less than or equal to the number of the same item obtained in the order data acquired in A302 (Act A304: YES), the re-instruction Is determined not to be illegal (Act A306). Then, the confirmation process ends.

  Returning to FIG. 10, when the confirmation process is completed, the control unit 310 determines whether or not the result of the confirmation process is illegal (Act A208). For example, if the value of the flag indicating the result of the confirmation process secured in the predetermined area of the storage unit 340 is a value indicating fraud, it is determined as fraud (A208: YES), and a re-instruction operation is performed using the communication unit 330 An error notification command is transmitted to the handy terminal 10 that is the transmission source of the reception command (Act A209). After transmitting the error notification command, the order management process ends.

  The error notification command (FIG. 15: command C22-1) transmitted in Act A209 includes information indicating that the re-instruction operation acceptance command is invalid, for example. Optionally, the contents specified by the re-order operation acceptance command include contents that clearly indicate whether the item has not been ordered in the table, or has exceeded the number ordered. A specific error content may be displayed on the handy terminal 10.

  Returning to A208, if it is determined that it is not illegal (Act A208: NO), the order data 3410 is updated based on the re-instruction operation acceptance command (Act A 205), and a re-instruction notification command is transmitted to the kitchen server 40 (Act A 206). ). Then, the order management process ends. As described above, according to the present embodiment, reorder input is accepted according to the result of the confirmation process and reflected in the order data 3410 to determine whether or not to transmit data to the kitchen server 40 or the kitchen display 50. In addition, since the result of input is accepted only for an item determined to be valid, fraud can be prevented.

  At this time, in response to the received command type being a re-instruction, information ("Re-instruction" in the example of FIG. 3B) that specifies that the type item is a re-instruction order is displayed. It is stored in association with the number of items. Further, the re-instruction notification command (FIG. 15: command C22-2) includes at least the contents of the record updated by the re-instruction operation acceptance command in the order data of FIG. 3B. Alternatively, instead of transmitting the difference, a command including the entire order data may be transmitted every time a re-instruction operation acceptance command is received.

  Returning to Act A202, if it is determined that the received command is not from the handy terminal 10 (Act A202: NO), the control unit 310 determines whether the transmission source of this command is the kitchen server 40 (Act A202). A211). If the accepted command is an end operation notification command (FIG. 13: command C4, FIG. 15: command C24) transmitted by the kitchen server 40, it is determined as YES in Act A211 (Act A211: YES). In this case, it is ready to serve the item and it is time to issue a slip on the table, so the control unit 310 aggregates the accounting data based on the content specified by the received end operation notification command (Act A212).

  Specifically, the record specified by the end operation notification command is extracted from the order data, and when the record type is “normal”, the contents are totaled in the accounting data 3430 of FIG. At that time, the price of the item corresponding to the item ID included in the end operation notification command is read from the item master 3420 stored in the storage unit 340, and the total of the subtotal and the payment amount for each item is calculated and stored. At this time, if the type of the extracted record is “re-instruction”, the item is not subject to accounting, so Act A212 is skipped.

  Next, the re-instruction data is totaled based on the contents specified by the received end operation notification command (Act A213). Specifically, the record specified by the end operation notification command is extracted from the order data, and when the record type is “re-instruction”, the contents are totaled in the re-instruction data 3440 of FIG. At this time, if the type of the extracted record is “normal”, the act A 213 is skipped.

  After the accounting data 3430 and the re-instruction data 3440 are totaled by the act A 212 and the act A 213, the control unit 310 transmits a command including the accounting data and the re-instruction data to the POS terminal 70 or an external host server through the communication unit 330 ( FIG. 13: Command C8, FIG. 14: Command C17, FIG. 15: Command C28, etc.) are transmitted (Act A214). Then, the order management process ends.

  Thus, by storing the accounting data 3430 and the reinstruction data 3440 so as to be distinguishable, it is possible to prevent an error from occurring in the accounting data by mixing the contents of the reinstruction that does not generate accounting into the accounting data. . In addition, re-instruction data can be stored in the POS terminal 70 or the host server. By analyzing the accumulated data and grasping information such as time, store, person in charge, menu, etc. where re-instructions frequently occur, it can be used for service improvement.

  Here, the accounting data 3430 and the reinstruction data 3440 are stored as separate files. However, both the reinstruction order contents and the normal order contents are stored in the same file with different labels, etc. Any data storage method that does not work can be substituted.

  When it is determined NO in Act A204 (Act A204: NO) and when it is determined NO in Act A211, the control unit 310 executes other processing according to the received command (Act A215). Then, the order management process ends. The processing executed in Act A215 includes processing for deleting the record of the slip from the order data 3410 in response to receiving a command indicating the slip for which accounting has ended from the POS terminal 70, for example.

  Next, the process which the kitchen server 40 performs is demonstrated. The kitchen server 40 executes the KD display process shown in FIG. 12 in parallel with the other processes after the predetermined initial operation is completed after the power is turned on. In the present embodiment, the KD display process is repeatedly executed at a predetermined interval such as 1/60 seconds.

  First, the control unit 410 of the kitchen server 40 determines whether or not a command has been received from another device (Act A401). If it is determined that it has not been received (Act A401: NO), the KD display process is terminated as it is. On the other hand, if it is determined that it has been received (Act A401: YES), the header portion of the command is analyzed to determine whether or not the transmission source of the received command is the station server 30 (Act A402).

  When the transmission source is the station server 30 (act A402: YES), the control unit 410 analyzes the header part of the command, and determines whether the received command is either a normal order or a command for notifying a re-instruction. (Act A403). If the command is either a normal order notification command (FIG. 13: C2) or a re-instruction notification command (FIG. 15: C22-2), it is determined YES in Act A403, and the control unit 410 determines the received command. Based on this, the total data is added (Act A404).

  In the present embodiment, the total acquisition unit 4110 of the control unit 410 performs processing for all items related to all orders included in the normal order notification command or the re-order notification command among the records of the total data 4420 illustrated in FIG. Increase the total number by the quantity specified by the command.

  When Act A404 ends, control unit 410 determines whether or not the received command is a command for notifying a normal order (Act A405). When the command is a command for notifying a normal order (Act A405: YES), the control unit 410 transmits a command for displaying a screen reflecting the normal order to the kitchen display 50 via the KD input / output unit 450 (Act A406). ).

  The display command transmitted here (FIG. 13: command C3) is for adding an indication instructing cooking of the item according to the newly received normal order to the currently displayed image. The specific contents of the command are determined by factory default settings and subsequent user settings. For example, when the screen of FIG. 8 is being displayed, the total indication is updated to a Roman numeral (total indication) corresponding to the total newly acquired by the total acquisition unit 4110, and the table number is displayed in the rightmost column. . And an elapsed time and an indication corresponding to the ordered item (detailed indication: Roman numerals without parentheses). Then, the created image may be distributed to the KD input / output unit 450 and displayed on the kitchen display 50.

  When the act A 406 is finished, the control unit 410 finishes the KD display process.

  Returning to Act A405, if it is determined that a reinstruction command is received instead of a normal order (Act A405: NO), the control unit 410 transmits a reinstruction display command (Act A407).

  The display command (FIG. 15: command C23) transmitted in Act A407 is for adding a sign of the newly received re-instruction (instruction for re-cooking the product) to the currently displayed image. The specific contents of the command are determined by factory default settings and subsequent user settings.

  This will be specifically described with reference to FIG. Of the vertical columns in the screen of FIG. 8, the column (column of table No. 5) displayed in a different manner from the column related to the normal order (the column in which the elapsed time is displayed in Roman numerals) is re-indicated. It is a sign. First, the sign indicating the current total is updated to Roman numerals corresponding to the total newly acquired by the total acquisition unit 4110, and the column including the display of the item related to the re-instruction is displayed in the first column of the detailed display. Create an image with. At this time, the control unit 410 arranges the label “re” in a mode different from the label related to the normal order as a symbol indicating re-instruction in the elapsed time column. Further, the sign (here, Roman numeral “1”) of the item (here, dish 4) related to the re-instruction is set to a bold font that is different from the normal order. Then, the created image may be distributed to the KD input / output unit 450 and displayed on the kitchen display 50.

  At this time, the control unit 410 creates an image to be displayed on the kitchen display 50 in such a manner that an indication instructing cooking of the item related to redisplay instructs to cook preferentially over other items. In FIG. 8, the items displayed on the left are items to be preferentially cooked. Therefore, the control unit 410 displays the indication (in this case, the entire vertical column including the Roman numerals of the detailed indication of the cooking instruction) other items regardless of the time when the order is received. Create an image inserted on the left side.

  Through the above-described processing, in response to a re-instruction command, the kitchen display 50 screen is instructed to cook the item again in a different manner (displaying elapsed time and thickness / darkness of the number) from the normal order. The sign to be output can be output (displayed). Therefore, the cooking staff in the kitchen can recognize the item related to the re-instruction separately from the item related to the normal order, and thus can take necessary measures such as priority cooking. As a result, customer satisfaction is increased.

  Although it is not an essential function, in the example of FIG. 8, an item (dish 2 and drink 2) that has been ordered at the same time as the item related to the re-instruction but has already been cooked and is not included in the re-instruction has been cooked. (A lighter color than the standard and an oblique strikethrough). For this purpose, for example, it is possible to use a method of storing a history of contents displayed in the past in the storage unit 440 and restoring the display of the order of the corresponding slip number when a re-instruction notification command is received. . As a result, the kitchen staff can easily remember in which order the item related to the re-instruction was included.

  When ending Act A407, the control unit 410 ends the KD display process.

  Returning to Act A403, if it is determined that the order is neither a normal order nor a re-instruction (act A403: NO), the control unit 410 determines whether or not the next received command is a command related to a cancel operation (act A408).

  If the received command is a cancel notification command (FIG. 14: command C14), it is determined in act A408 that the command is related to a cancel operation (act A408: YES). In this case, the control unit 410 subtracts the total data based on the received command (Act A409). The number after subtraction is the total after cancellation of the goods for cancellation.

  In the present embodiment, the total acquisition unit 4110 of the control unit 410 specifies the quantity specified by this command for all items related to the cancellation instruction included in the cancellation notification command among the records of the total data 4420 illustrated in FIG. Decrease the total number by minutes.

  Next, the control unit 410 transmits a display command after subtraction (Act A410). The display command after subtraction in response to the cancellation notification command (FIG. 14: command C15) is for displaying an image obtained by adding the following changes (1) and (2) to the currently displayed image. is there.

  (1) Of the cooking instructions displayed by quantity for each order, the indication of the item for cancellation is changed to a mode indicating that it has been canceled from the normal mode (in the example of FIG. 8, a mode in which double cancellation lines are superimposed) To do.

  (2) The total indication of the items related to the cancellation is updated to the indication corresponding to the numerical value after the total acquisition unit 4110 subtracts in Act A409.

  The control unit 410 creates an image obtained by adding the above changes (1) and (2) to the currently displayed image, distributes the created image to the KD input / output unit 450, and causes the kitchen display 50 to display the image.

  Next, the control unit 410 waits for a predetermined time after transmitting the display command after subtraction (Act A411). For example, this waiting time is the time until the indication of the item related to cancellation is deleted from the display screen of the kitchen display 50 after the normal cooking instruction is changed to the cancellation mode. The standby time is a predetermined time such as 15 seconds, 30 seconds, or 1 minute. The setting of the standby time is stored in advance in a predetermined area of the storage unit 440 at the time of factory shipment. Alternatively, the user arbitrarily sets using the input unit 420.

  After waiting for a predetermined time, control unit 410 transmits the display command after deletion to kitchen display 50 (Act A412). Then, the KD signing process ends. The display command after deletion related to the cancellation (FIG. 15: command C16) is a command for displaying an image obtained by deleting an indication instructing cooking of the deleted item from the currently displayed image. The control unit 410 creates an image obtained by deleting the sign that has instructed cooking of the deleted item from the currently displayed image. Then, the created image may be distributed to the KD input / output unit 450 and displayed on the kitchen display 50.

  For example, in the example of FIG. 8, the number “1” in the column of “Table No. 4” in the row of “Cooking 5” with the double strikethrough canceled is the item ordered by the customer of Table 1. This is an indication for instructing cooking 5. A double strikethrough means that it has been canceled. In Act A 412, an image in which the double strikethrough and the numerical value “1” are deleted is created and displayed on the kitchen display 50.

  Since the image after instructing cooking of the product is deleted after displaying the total after subtraction in Act A410, the person in charge of cooking has time to visually check the information about the deleted product. On the other hand, since the total of the items that need to be cooked is immediately displayed at the subtracted timing, the person in charge of cooking can check the outline of the entire process without delay. Therefore, cooking efficiency is high.

  In some cases, the indication of the item once deleted may be displayed again by re-instruction or display of the history. This case also corresponds to deletion of an image instructing cooking of the item.

  Returning to Act A402, if it is determined that the transmission source of the received command is not the station server 30 (Act A402: NO), then the control unit 410 determines whether the transmission source of the command is the kitchen display 50 (Act A402). A413). If it is determined that the transmission source is the kitchen display 50 (Act A413: YES), it is determined whether or not the next received command is a reception command for the cooking end operation (Act A414).

  When the received command is an end operation acceptance command (FIG. 13: command C4, FIG. 15: command C24), control unit 410 determines that the command is an end cooking operation acceptance command (Act A414: YES). In this case, the control unit 410 subtracts the number of items that have been cooked in Act A409 (act A409). The numerical value after the subtraction corresponds to the total after the completion of cooking of the goods related to the cooking end.

  In the present embodiment, the end operation acceptance command is a command for notifying that a touch operation for a cooking instruction displayed in order units or table units has been accepted. If the same product ordered at the same time is premised to be cooked at the same time, touching a part where a numerical value is displayed as a cooking instruction will send a command indicating that the product has been cooked by that numerical value. Or it is also possible to employ | adopt the structure in which a kitchen person in charge inputs arbitrary numerical values on the screen of the kitchen display 50 as the quantity of the goods which complete | finished cooking. Further, as a modified example of the input method, there is a known arbitrary method in which an item on which a cooking instruction is displayed is selected with a button operation or a mouse.

  When the end operation acceptance command is received, in the next Act A410, the control unit 410 displays, as a display command after subtraction, a display mode that changes the mode of the indication that has instructed cooking of the item related to the end of cooking to the mode of end of cooking. A command (FIG. 13: command C5, FIG. 15: command C25) is transmitted. In the example of FIG. 8, the index indicating that the food has been cooked is displayed with a numerical value that is lighter than the item related to the normal order, and an oblique strikethrough is drawn.

  After the end of Act A410, the control unit 410 waits for a predetermined period of time in the same manner as when a cancellation notification is received when receiving an end operation acceptance instruction (Act A411). And the display command (FIG. 13: Command C7, FIG. 15: Command C27) which deletes the display which has instruct | indicated cooking of the goods which concern on completion | finish operation is transmitted (Act A412). Then, the KD display process ends.

  Note that while waiting for a predetermined time in Act A411, the KD display process that is being executed may be continued, but a configuration in which the KD display process is once terminated can also be employed. In this case, the control unit 410 sets a counter indicating the standby time in Act A411. Then, the counter is updated by the KD display process executed after the next time, and a delete display command is transmitted at a timing when the counter reaches a value indicating that a predetermined time has elapsed.

  Whether it is determined as NO in Act A408 (Act A408: NO), determined as NO in Act A413 (Act A413: NO), or determined as NO in Act A414 (Act A408: NO), the control unit 410 executes other processing according to the received command (Act 415).

  For example, when the kitchen display 50 accepts an operation other than the end of cooking, the control unit 410 executes a process according to the accepted operation. Further, when a command that is not any of the commands for notifying normal order, re-instruction, and cancellation is transmitted from the station server 30, processing corresponding to the command is executed. Further, when a command is received from an external host server, the POS device 70, or the like, processing corresponding to the command is executed.

  Act A415 includes printing of accounting slips and serving slips. For example, when an end operation is received for all items related to the same slip number, the kitchen printer 60 outputs the name, number, and table number of the items via the printer input / output unit 460. At this time, the item relating to the re-instruction is printed in a mode different from the item relating to the normal order. For example, there are methods such as displaying “re-instruction”, printing with a cautionary note such as “careful because of delayed delivery”, and changing the color of characters representing an article.

  The accounting slip is printed when a cooking end operation is received for all items ordered by the customer of the same table number. As a specific processing example, in response to the cooking end operation, the contents are transmitted to the station server 30 as a command (end operation notification command, FIG. 13: command C6, FIG. 15: command C26). Further, the control unit 310 of the station server 30 compares the content of the end operation with the item (and the number of items) of the table number stored in the order data 3410. When the station server 30 determines that all the items have been cooked, the accounting data related to the table number is transmitted to the kitchen server 40 as a command. The kitchen server 40 may output the contents of the received accounting data to the kitchen printer 60 and print the accounting slip.

  By the above-described processing, it is possible to improve customer satisfaction by reliably transmitting the contents of the re-instruction to not only the cooking staff but also the staff involved in the serving. Furthermore, it is possible to perform an accounting process in which the content of the re-instruction is not mixed using the POS terminal 70 or the like without performing a complicated operation. For this reason, it is possible to appropriately cook and deliver the item according to the re-instruction to the customer, and to perform proper accounting processing, so that both high customer satisfaction and work efficiency can be achieved.

  In addition, about the other process which concerns on Act A415, the installer of the factory processing and the order processing system 1 sets freely.

  When the other processing of Act A415 ends, the control unit 410 ends the KD display processing.

  In the order processing system 1 of the present embodiment, the input / output unit 120 of the handy terminal 10 receives an input for reinstructing cooking of an item that has not yet arrived at the serving destination while receiving an order in the past. Then, the control unit 410 of the kitchen server 40 re-instructs cooking of the product in accordance with the received input (Roman numerals arranged in a column in which the elapsed time column in FIG. 8 is a character “re”. Etc.) different from the first cooking instruction (such as Roman numerals arranged in a column in which the elapsed time column is Roman numerals in FIG. 8) (the indication in the elapsed time column is “re” and Roman numerals) Display on the kitchen display 50 in different parts).

  Therefore, by looking at the screen of the kitchen display 50, the staff in charge of cooking can distinguish the item related to the re-instruction from the item not related to that (such as an item related to a normal order). For this reason, it is possible to deal with customer discomfort caused by re-instruction. Therefore, customer satisfaction is high.

  In particular, it is assumed that the re-instruction is input when a misordering or forgetting to cook occurs and a customer complains that the hall staff has not made a meal. Even in such a case, the order processing system 1 of the present embodiment can accurately transmit the re-ordered order to the kitchen staff in distinction from the normal order. Therefore, the occurrence of further claims can be prevented.

  Further, based on the input received by the input / output unit 120 of the handy terminal 10, the storage unit 340 stores the order data 3410 in which the ordered item is registered, and the order data 3410 stored in the storage unit 340 And a determination unit 3110 for determining whether or not the re-instruction is valid, and the re-instruction is input only for an item that is determined to be valid (not illegal) by the determination unit 3110 in the confirmation processing of FIG. Accept.

  For this reason, there is no fear of accepting a re-instruction without accounting for an item that has never been ordered or an item that has been ordered, and fraud can be prevented.

  In addition, the storage unit 340 stores the accounting data 3430 of the customer who placed the order, and records the contents of the re-instruction received by the handy terminal 10 as re-instruction data 3440 different from the accounting data 3430. Then, the communication unit 330 outputs reinstruction data 3440 and transaction data 3430.

  For this reason, the contents of the re-instruction and the contents of the accounting can be used without being mixed.

  In addition, for the item related to the re-instruction, an indication instructing to cook with priority over the item not re-instructed is displayed on the kitchen display 50.

  For this reason, since the need for re-instruction has arisen, it is possible to reduce the waiting time of the customer who feels uncomfortable.

(Modification)
The order processing system 1 has been described above, but the order processing system of the present application is not limited to the above-described embodiment, and various modifications can be made.

  For example, in the first embodiment, the station server 30 and the kitchen server 40 are described as separate devices. However, the functions of the station server 30 and the kitchen server 40 can be incorporated in the same device. Furthermore, the functions performed by the station server 30 and the kitchen server 40 may be shared by a plurality of server devices.

  Further, the data structures such as the order data 1420, the order data 3410, the transaction data 3430, the re-instruction data 3440, and the total data 4420 described above are not limited to the structures illustrated in the first embodiment. For example, in the first embodiment, the product name and the product ID are used together as information indicating the ordered product, but only the product ID may be stored. In this case, when outputting the product name, the product master 3420 may be searched using the product ID as a key, and the corresponding product name may be extracted and used.

  Moreover, the transmission / reception timings of various commands are not limited to those shown in FIGS. For example, the timing at which the kitchen server transmits the end notification command and the display command after deletion may be mixed with each other. Further, in the above embodiment, the station server 30 transmits a command indicating the difference of the order data 3410 to the kitchen server 40 only when a new order is input. In addition, the kitchen server 40 transmits a command for notifying the end operation to the station server 30 only when cooking end is input. Alternatively, the station server 30 and the kitchen data 40 may exchange commands with each other at predetermined intervals such as 30 seconds or 1 minute regardless of whether there is an order or input. If commands are transmitted and received at such timings, aggregate data such as order data 3410, transaction data 3430, re-instruction data 3440, display data 4410, and total data 4420 can be periodically synchronized among a plurality of server devices. .

  Moreover, as an example of a screen displayed on the kitchen display 50, an example has been described in which the same items are collectively displayed in each row as shown in FIG. As another display example, as shown in FIG. 17, a mode in which items ordered at the same time on the same table are collectively displayed. In the image of FIG. 17, the items included in one slip and the number of the items are displayed in association with each other as a detailed display. Here, the cooking priority is high from the upper left to the lower right of the screen. Therefore, regardless of the actual input time, cooking instructions with a re-instruction indication ("Resurrection" mark) that is different from the normal order have priority over cooking instructions for items not related to other re-instructions. Is displayed on the upper left.

  Moreover, the aspect which shows the goods of a re-instruction | indication is not restricted to the example mentioned above, The cooker should just be distinguishable from the article which concerns on the normal order different from a re-instruction | indication. For example, not only the display by characters but also the indication of re-instruction may be displayed by a difference in color or icon.

  In the above-described embodiment, all menus can be input in the re-instruction input. However, in the same way as when canceling is input, it is possible to send an ordered product inquiry command at the start of input so that only the ordered product with the table number (or slip number) related to re-instruction can be input in advance. In this case, for example, the processing is executed in the following order. (1) The handy terminal sends an order inquiry command. (2) The station server searches the order data in response to this command and extracts the data of the ordered goods. (3) Send the data command extracted by the station to the handy terminal. (4) An input screen that can be selected up to the number of orders that the handy terminal has ordered only the ordered items based on this command is displayed.

  In this case, the part responsible for the functions (1) to (4) corresponds to the determination unit 3110 of the first embodiment. Even with such a configuration, it is possible to accept an input of a re-instruction only for an item that is determined to be valid (not illegal). According to this modification, since only the items that can be re-instructed in advance are displayed on the handy terminal in a selectable manner, the efficiency of the hall staff's input work is improved.

  Further, in the above embodiment, all hall staffs can input re-instructions, but a configuration in which only specific hall staffs can re-order may be adopted. For example, the person in charge may be input on the input screen of FIG. 16A, and it may be determined whether or not the person in charge is a qualified person in the confirmation processing in FIG. According to such a configuration, it is possible to prevent a staff with little experience from inputting a re-instruction by mistake and confusing the business of the store.

  Moreover, in the said embodiment and its modification, the indication of re-instruction | indication and the total indication for every goods were implement | achieved simultaneously. However, when only the indication of re-instruction is required, a configuration in which the total indication function is deleted is also possible.

  Some or all of the core functions of the order processing system 1 that the handy terminal 10, the station server 30, and the kitchen server 40 are responsible for are not limited to dedicated hardware, but a general-purpose CPU, a volatile memory, and a nonvolatile memory A home tablet terminal, a personal computer, or a business computer provided with a storage device and a communication device can also be substituted. For example, a program for an operation reception process (FIG. 8), an order management process (FIG. 9), a confirmation process (FIG. 10) or a KD display process (FIG. 11) is stored in a CD-ROM (Compact Disc Read Only Memory), a DVD-ROM. (Digital Versatile Disk Read Only Memory) is stored in a computer-readable non-volatile medium and distributed. By installing these programs from the distributed medium, a general-purpose computer can function as the handy terminal 10, the station server 30, or the kitchen server 40 described above.

  Further, instead of storing and distributing in a non-volatile medium, the above-described program can be distributed via the Internet using a distribution means such as an FTP (File Transfer Protocol) server. Furthermore, instead of downloading and distributing the program body, a terminal that accesses software developed on a server computer in a form such as SAAS (Software as a Service) or ASP (Active Server Pages) is used as an apparatus constituting the order processing system 1. May function.

  Although several embodiments have been described, these embodiments have been presented by way of example and are not intended to limit the scope of the invention. These embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the spirit of the invention. These embodiments and their modifications are included in the scope and gist of the invention, and are also included in the invention described in the claims and the equivalents thereof.

1: Order processing system 10a, 10b: Handy terminal 20: Wireless router 30: Station server 40: Kitchen server 50: Kitchen display 60: Kitchen printer 70: POS terminal 80: LAN
110: Control unit 120: Input / output unit 130: Communication unit 140: Storage unit 1410: Product master 1420: Order data 1430: Terminal ID
150: Clock 310: Control unit 3110: Determination unit 320: Input unit 330: Communication unit 340: Storage unit 3410: Order data 3420: Product master 3430: Accounting data 3440: Re-instruction data 410: Control unit 4110: Total acquisition unit 420 : Input unit 430: communication unit 440: storage unit 4410: display data 4420: total data 450: KD input / output unit 460: printer input / output unit

Claims (5)

An input unit that accepts an input for re-instructing cooking of an item that has not been delivered to the customer in the past,
A display control unit that displays on the display device a display different from the first cooking instruction in response to an input accepted by the input unit;
Order processing system comprising. An order storage unit for storing order data storing the ordered items based on the input received by the input unit;
Based on the order data stored in the order storage unit, a determination unit that determines whether the re-instruction of the item is valid,
Further comprising
Accepts the re-instruction input only for the item that the discriminating unit discriminates as valid;
The order processing system according to claim 1. An accounting storage unit for storing accounting data of the customer who made the order;
As re-instruction data different from the accounting data, a re-instruction storage unit that records the contents of the re-instruction received by the input unit;
A re-instruction output unit for outputting the re-instruction data and the accounting data;
The order processing system according to claim 1, further comprising: The display control unit causes the display device to display an indication instructing to cook in preference to an item that is not re-instructed for the item related to the re-instruction,
The order processing system according to claim 1. A computer that receives information on the input from an input device that receives an input of an order including the item and the number of the item, and controls the display device;
A process of receiving input information for re-instructing cooking of an item that has been received by the input device but has not yet reached the serving destination, while receiving an order in the past;
A process for causing the display device to display an indication for reinstructing cooking of the item in a manner different from the first cooking instruction in accordance with the received input information.
A program for running

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