JP6686400B2 - Ordering system - Google Patents

Description

  INDUSTRIAL APPLICABILITY The present invention is suitable for associating unique medium information of a portable medium (for example, a calling device having a notification means) handed to a customer in advance at a restaurant or the like and transaction information such as menu information ordered by the customer. It is related to the ordering system.

  Conventionally, for example, in a restaurant or the like, when a customer receives an order and finishes cooking instructions and payment, a calling device (pager terminal) is handed to the corresponding customer, and when the cooking is completed, the calling device is used for cooking. There is used an ordering system that notifies the customer of completion and asks the customer to come for food (see Patent Document 1, for example).

  This type of ordering system has, for example, a plurality of pager terminals each having a unique pager terminal number set, and an accounting device, and a salesclerk inputs the terminal number of the pager terminal handed to the customer to the input unit of the accounting device. By entering the pager terminal and the ordered food (menu information) by inputting, the pager terminal number handed to the customer after the cooking is completed is input from the input unit of the accounting device, etc. A buzzer or the like of the pager terminal for which the number is set operates to notify the customer that cooking has been completed.

JP, 2001-125980, A

  However, in the above-described conventional ordering system, as described above, a manual operation of a store clerk from the input unit, that is, a manual operation of associating an ordered dish (menu information) with a pager terminal (informing means) is required. Therefore, there is a problem that a tying error or a tying error may occur.

  The present invention has been made in view of the above-mentioned points, and an object thereof is to tie the ordered menu information (transaction information) and the portable medium (medium information) with tying errors or omissions. Not to provide an ordering system.

The ordering system according to the present invention includes a device installed in a restaurant store and unique medium information, a plurality of portable media that can be carried by a customer and can communicate with the device, and the portable medium. An ordering system including: a detection unit that detects a change in the state of the item , wherein the apparatus associates the transaction information with the medium information with a generation unit that generates transaction information from menu information ordered by a customer. comprising a linking means, said linking means when the physical movement of the portable medium is the detecting means for detecting a state change of the portable medium, the said medium information of the portable medium There line the pairing process with the transaction information, the portable medium is characterized by performing the notification based on the progress information of the transaction transmitted from the device.
The transaction information is information on transactions related to menu orders, and includes menu information ordered by customers, accounting information based on the menu information, and the like. It also includes the transaction number, receipt number, etc. when this information was registered.
The portable medium is a medium that includes unique medium information and that can be carried by a customer. For example, a calling device called a pager terminal corresponds to this, and may be a smartphone carried by a user. The medium information is information unique to each portable medium that identifies the portable medium, and corresponds to, for example, the device number of each pager terminal.
The change in the state of the portable medium can be detected by changing the state of the portable medium itself (for example, turning on / off the switch, long pressing, vibration, etc.) or changing the state of the environment around the portable medium (for example, the installation position of the portable medium). Movement, etc.) is to be detected. The detecting means does not necessarily have to be installed in the portable medium, and may be installed in a position (member) different from the portable medium.
According to the present invention, since the portable medium and the transaction information are automatically linked by the linking means, the operation of linking the ordered menu information and the portable medium is unnecessary, and a linking error or linking can be performed. Leakage can be prevented. Further, since no linking work is required, it is possible to reduce the work time such as accounting operation.

Further, the present invention is characterized by comprising an output means for outputting the transaction information and the medium information to the same medium when the linking process is executed.
Here, the same medium is, for example, a display screen, a receipt, or the like.

Further, in the present invention, the portable medium includes a reading unit capable of reading identification information, and the associating unit specifies the device including the generation unit based on the identification information, and identifies the identification information. It is characterized by linking with the transaction information.
If equipped with a generator device, such as a plurality of installed identification information for identifying a device with a generation unit by reading the portable medium reading means, to identify the device having a generator, which This makes it possible to link the identification information and the transaction information.

Further, the present invention is characterized in that the associating unit associates the transaction information with the medium information in the order in which the transaction information has not been subjected to the association processing.
In this way, if the generated transaction information having the oldest order is linked to the medium information in sequence, the portable medium whose state has changed is always linked to the oldest transaction information. As a result, even if the transaction information and the medium information are not linked each time each transaction information is generated, and the transaction information is collectively performed after the transaction information is generated, the linking error does not occur and the efficiency is improved. Will be able to process the order. For example, when three pieces of transaction information are generated, if the state of each portable medium is changed one by one, the three generated transactions can be linked in order and each portable medium can be assigned to each customer. You will definitely be able to hand it over.

The present invention further includes a standby unit for waiting the portable medium, and the associating unit executes the associating process when the detecting unit detects that the portable medium is taken out from the standby unit. It is characterized by doing.
The standby unit corresponds to, for example, a device that holds a portable medium while charging it (for example, a cradle for a pager terminal).
Further, according to the present invention, the associating unit resets the associating of the medium information and the transaction information of the portable medium when the detecting unit detects that the portable medium is mounted in the standby unit. It is characterized by doing.

Further, the present invention is characterized in that the identification information is table information or menu information.
Since table numbers and menu information can be entered, these can be associated with transaction information. At the time of these inputs, the notification may be made by the notification means.

Further, the program for the ordering system according to the present invention includes a device installed in a restaurant store, unique medium information, which can be carried by a customer, and a plurality of portable media capable of communicating with the device, A computer as an ordering system including a detection unit that detects a change in the state of a portable medium, a generation unit that generates transaction information from menu information ordered by a customer, and the transaction information and the medium information are associated with each other. When the detecting unit detects a physical movement of the portable medium as a state change of the portable medium, the linking unit functions as the linking unit and the medium information of the portable medium and the linking unit. The portable medium performs the associating process with the transaction information, and the portable medium functions to perform notification based on the progress information of the transaction transmitted from the device. In the Temu for the program.

  According to the present invention, there is no need to link the ordered menu information with the portable medium (the medium information), so that it is possible to prevent a linking error or a linking omission. Further, since no linking work is required, it is possible to shorten the work time such as accounting operation.

FIG. 3 is a block diagram showing a configuration example of the ordering system 1. 3 is a block diagram showing a configuration example of a POS terminal 30. FIG. It is a schematic block diagram showing an example of a configuration of a kitchen monitor 70. FIG. 3 is a block diagram showing a configuration example of a pager terminal 100. It is a figure which shows an example of the goods file 200. FIG. 9 is a flowchart showing an example of a processing procedure in the POS terminal 30 when the POS terminal 30 performs pre-payment and the customer goes to pick up a product. It is a figure which shows an example of transaction information file 210. It is a figure which shows an example of the notification means linking information file 230. FIG. 9 is a flowchart showing an example of a processing procedure in the POS terminal 30 when the POS terminal 30 performs pre-payment and the clerk delivers the product. It is a figure which shows an example of the table linking information file 250. It is a figure which shows an example of the receipt (receipt for customers) 270. It is a figure which shows an example of the order list 280 for shops. 9 is a diagram showing an example of a screen G1 displayed on the display unit 39 of the POS terminal 30. FIG. It is a figure which shows an example of the display screen of the number display 290. FIG. 3 is a perspective view showing an example of a pager terminal 100 and a cradle 150.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
FIG. 1 is a block diagram showing a configuration example of an ordering system 1 according to an embodiment of the present invention. As shown in the figure, the ordering system 1 is a system based on pre-accounting, and is installed in, for example, a restaurant, and has an order controller (management device) 10, a POS terminal (accounting terminal) 30, a wireless means 50, and a kitchen. A terminal (hereinafter referred to as "kitchen monitor" in this example) 70, a plurality of portable media (hereinafter referred to as "pager terminal" in this example) 100 capable of communicating with the wireless means 50, and a standby connected to the POS terminal 30. A unit (hereinafter referred to as “cradle” in this example) 150 is directly or indirectly connected to the LAN 90.

  The order controller 10 manages the menu items (menu information) ordered by the customer at the POS terminal 30 (further, the pager terminal 100) as an order management table for each product, and informs the cooker (kitchen) of the contents of the order. It is a device (for example, a server) that transmits order data to the kitchen monitor 70 for communication. The order controller 10 is installed in, for example, an office of a store (backyard or the like). The order controller 10 has a network communication function, and is communicatively connected to the POS terminal 30, the wireless unit 50, the kitchen monitor 70, and the like via the LAN 90 laid in the store. The order controller 10 can also communicate with an external network 180 such as the Internet. For example, a data management server (not shown) installed at the head office of the restaurant chain may collect and manage sales information from the order controller 10 of each store via the external network 180.

  The POS terminal 30 is a terminal device used when paying for a customer. FIG. 2 is a block diagram showing a configuration example of the POS terminal 30. As shown in the figure, the POS terminal 30 stores a CPU 31 that controls the operation of the POS terminal 30, a hard disk 33 that stores customer purchase information and the like, and a program (ordering system program) executed by the CPU 31. ROM 35, RAM 37 for storing various information, display unit 39 for displaying the name and price of goods, receipt printing unit 41, drawer unit 43 for storing cash, cash vouchers, LAN 90, wireless means 50, etc. A communication unit 45 that communicates with an external device via the POS terminal 30, and an operation unit 47 including various operation buttons for operating the POS terminal 30 are provided. The respective constituent elements are connected to each other via a bus 49. The RAM 37 stores the following product file 200 and the like acquired from the order controller 10. The POS terminal 30 is used for pre-payment (pre-accounting) for accepting customers' orders and pre-paying them. At the same time, for example, the pager terminal 100 conducts accounting after a customer who has received an order from a customer at a table has eaten or eaten. It is also used for post-payment (post-accounting). Accounting information such as the payment amount and the items to be described on the receipt (name of the food and drink, its quantity, date, etc.) necessary for performing the payment is displayed on the display unit 39 or the receipt printing unit 41. Or print out as a receipt.

  The order controller 10 and the POS terminal 30 are configured to identify the pager terminal 100 associated with the pager terminal 100, the pager terminal 100 waiting for the association, and the pager terminal 100 inserted in the cradle 150 described below.

  The cradle 150 is communicatively connected to the POS terminal 30 via a signal line (for example, USB [Universal Serial Bus]). The cradle 150 is formed with a plurality of mounting openings into which a plurality of pager terminals 100 can be mounted.

  The kitchen monitor 70 is mainly installed near the kitchen, receives information (menu information) about products (menu items) ordered by the POS terminal 30 and the pager terminal 100 described below, and various items are received based on the received information. Display information. FIG. 3 is a schematic block diagram showing an example of the configuration of the kitchen monitor 70. As shown in the figure, the kitchen monitor 70 is configured by connecting a CPU 71, a ROM 73, a RAM 75, a touch panel (display unit / operation unit) 77, and a communication unit 79 to each other by a bus 81. The CPU 71 executes various programs. The ROM 73 stores, for example, various programs executed by the CPU 71, image data (image format information) displayed on the touch panel 77, and the like. The RAM 75 temporarily stores, for example, a file received from the order controller 10 (for example, a product file 200 or an instruction file) or data received from the order controller 10 or the POS terminal 30 (for example, information on a menu item for which cooking is instructed). . The touch panel 77 is a display means for displaying a cooking instruction for an ordered product, a serving instruction for a completed product, and the like, and at the same time, touching the cooked product or the served food product completes the completion, etc. It is also an input means for inputting. The communication unit 79 performs transmission / reception with other devices (the order controller 10, the POS terminal 30, etc.). Although one kitchen monitor 70 is shown as a kitchen terminal in FIG. 1, a plurality of kitchen monitors 70 may be provided, and a kitchen printer may be installed instead of or together with the kitchen monitor 70. In the case of the kitchen printer, the kitchen ticket of the cooking instruction product is printed / issued, and when the cooking is completed, for example, the barcode printed on the issued kitchen ticket is scanned. The order data of the product ordered at the POS terminal 30 is sent to the order controller 10 for processing, is sent from the order controller 10 to the kitchen monitor 70 via the LAN 90, and is displayed on the touch panel 77 of the kitchen monitor 70. The product (cook) ordered by the worker is cooked.

  The pager terminal 100 is a portable (pen type in this example) terminal device without a display unit (of course, a display unit may be provided), and is a portable medium with a reading function and an informing unit. FIG. 4 is a block diagram showing a configuration example of the pager terminal 100. As shown in the figure, the pager terminal 100 connects a CPU 101, a ROM 102, a RAM 103, a code reader 104, a sound synthesizing circuit 105, a volume adjusting circuit 105a, a wireless communication unit 107, a USB I / F 108 and a motion sensor 111 with a bus 113. In addition, the speaker 106 is connected to the volume adjusting circuit 105a, and the battery 109 and the LED indicator 110 are further provided. The ROM 102 and the RAM 103 are collectively called storage means. Further, the sound synthesizing circuit 105, the volume adjusting circuit 105a, and the speaker 106 are collectively referred to as an informing means.

  The CPU 101 controls each unit of the pager terminal 100 by reading and executing a program from the ROM 102. The ROM 102 is a storage unit that stores a program executed by the CPU 101. The RAM 103 stores terminal identification information of the pager terminal 100, the product file 200 described below, sound data, menu information and table information read by the code reader 104, volume control information indicating a volume level when outputting the sound data, and the like. It is a storage means for storing. The code reader (input means) 104 is an infrared type reading means installed at the tip of the pen of the pager terminal 100, and touches a predetermined position (or traces a predetermined position) on a menu sheet (not shown) to make it appear on the menu sheet. Various code information such as a menu code (menu information), a function code, and an accounting instruction code printed on the displayed product display portion is read by infrared rays. The code reader 104 reads the table number (table information) by hitting (or tracing) the tip of the pen of the pager terminal 100 against the table number portion displayed on a table (not shown). The sound synthesizing circuit 105 is a digital circuit that synthesizes a sound waveform from sound data read from the RAM 103 and outputs the synthesized sound waveform to the volume adjusting circuit 105a. The sound volume adjusting circuit 105a is a digital circuit that adjusts the sound from the sound synthesizing circuit 105 to a sound volume level according to the sound volume control information set in the RAM 103 and outputs the sound to the speaker 106. The sound includes various sounds such as voice, mechanical sound, and sound. Then, for example, when a cooking completion notification is input from the POS terminal 30 or code information of a product is input from the code reader 104, the notification and the sound related to the product are sound-synthesized by the sound synthesizing circuit 105, and the sound volume adjusting circuit. The volume level is adjusted by the setting unit 105a, and the speaker 106 outputs a sound regarding the completion of cooking or the ordered product.

  The wireless communication unit 107 is a communication device that performs wireless communication with the wireless unit 50 such as a cooking completion notification and order data. The USB I / F 108 is a communication interface that is connected to a USB connector at the back of the mounting opening when the USB I / F 108 is mounted on the cradle 150 and performs communication for updating or updating the data in the RAM 103. The battery 109 is a rechargeable built-in battery that supplies electric power to each part of the pager terminal 100, and is charged when the battery is mounted on the cradle 150. The remaining battery level of the battery 109 is displayed on the LED indicator 110. The motion sensor 111 is a detection unit that detects a change in the state of the pager terminal 100 itself. The state of the pager terminal 100 itself is, for example, the state of movement of the pager terminal 100. The motion sensor 111 is, for example, an acceleration sensor, and detects a change in movement of the pager terminal 100 due to the pager terminal 100 being lifted or moved. When the motion sensor 111 detects a change in the state of the pager terminal 100 itself, it is possible to determine whether or not the operator of the pager terminal 100 is using it. The motion sensor 111 may be used to detect that the pager terminal 100 has been removed from the cradle 150 (detection means), or it may be detected that charging of the pager terminal 100 has been stopped, or USB I / O may be detected. It may be performed by detecting that the connection between F108 and the USB connector of the cradle 150 is disconnected.

  FIG. 15 is a perspective view showing an example of the pager terminal 100 and the cradle 150 used in this embodiment. As shown in the figure, the pager terminal 100 is a pen type, and a code reader 104 is installed at the tip (lower end) thereof. A device number 117 is attached to the outer peripheral side surface of the pager terminal 100. The device number 117 of each pager terminal 100 is a different number. The device number 117 may be displayed on the pager terminal 100 by attaching a sticker with the number, or may be displayed by directly printing on the outer peripheral side surface of the pager terminal 100. On the other hand, the cradle 150 has a plurality of pager terminal insertion ports 151, and the front end side portion of the pager terminal 100 is inserted into these pager terminal insertion ports 151 so as to stand by.

  FIG. 5 is a diagram showing an example of the product file 200. The merchandise file 200 is stored in the order controller 10, and the merchandise file 200 is downloaded from the order controller 10 to the POS terminal 30, the kitchen monitor 70, and the pager terminal 100 and updated. In the product file 200, at least menu code information that is an identification number that uniquely identifies a product, a product name, a price, and the like are stored for each menu code (for each product).

[Operation procedure in portable mode]
FIG. 6 is a flow chart showing an example of a processing procedure in the POS terminal 30 when the POS terminal 30 performs pre-payment and calls the customer (the customer goes to pick up a product). As shown in the figure, when a customer visits a restaurant, the customer's order is accepted and the charge is prepaid (step ST1-1). Then, when one accounting process ends, the transaction information is generated. FIG. 7 is a diagram showing an example of the transaction information file 210. The transaction information file 210 is stored in the POS terminal 30 and the order controller 10, and at least a transaction number assigned to each transaction, a receipt number, accounting information regarding an accounting amount, ordered menu items. The menu code number and the number of items are stored.

  Next, the POS terminal 30 (or the order controller 10) instructs the kitchen monitor 70 to cook the menu item based on the transaction information (step ST1-2). Upon receiving this cooking instruction, the kitchen monitor 70 displays the menu item and the number of items that require cooking on the touch panel 77.

  The clerk (or other clerk) who has performed the pre-payment at the POS terminal 30 removes one pager terminal 100 from the cradle 150 placed near it and hands it to the customer who has completed the pre-payment. When the pager terminal 100 detects that the pager terminal 100 has been removed from the cradle 150 (step ST1-3), a signal indicating that the pager terminal 100 has been removed is transmitted from the pager terminal 100 to the POS terminal 30. This signal includes the device number (medium information) of the ejected pager terminal 100. When this signal is received by the POS terminal 30, a linking process for linking the device number of the ejected pager terminal 100 with the accounted receipt number is performed (step ST1-4), and the notification as shown in FIG. 8 is performed. The means association information file 230 is generated. The tying process of steps ST1-3 and ST1-4 and the CPU 101 and the like that performs the tying process are referred to as tying means (notifying means tying means). Since the pager terminal 100 has a function of notifying when the linking is completed, it is also possible to report whether or not the linking has been normally performed. For example, it is possible to notify that the linking is normal by a voice "completion of linking" or a sound such as vibration or melody. At this time, if the receipt that has been accounted for is issued from the receipt printing unit 41 of the POS terminal 30, the device number of the pager terminal 100 can be output to the same receipt together with the menu item and accounting information in the transaction information.

  Next, the POS terminal 30 transmits to the pager terminal 100 that the device number of the pager terminal 100 handed to the customer and the account receipt number for this customer are associated with each other (step ST1-5). ). After receiving this linking information, the pager terminal 100 communicates with the POS terminal 30 via the wireless means 50 at regular intervals and waits for the completion of cooking.

  Next, when all the ordered products are cooked in the kitchen and a cooking completion button (not shown) displayed on the touch panel 77 of the kitchen monitor 70 is pressed, the cooking completion report is received by the POS terminal 30. Then, the corresponding pager terminal 100 is obtained from the notification means linking information file 230 (step ST1-6), and the cooking completion report signal is transmitted to the pager terminal 100 (step ST1-7). In addition, instead of pressing the cooking completion button on the kitchen monitor 70, by directly operating the POS terminal 30, the cooking completion is input to the POS terminal 30 to obtain the corresponding pager terminal 100, and the pager terminal 100 performs the cooking. It may be configured to transmit a completion report signal. In the pager terminal 100 that has received the cooking completion report signal, the speaker 106 outputs, for example, a sound such as “cooking is completed”, a sound such as “beep”, a melody, etc. Urgently come to pick up the item. The notification may be repeated at regular intervals until the pager terminal 100 is returned.

  Then, the customer carries the pager terminal 100, goes to a product delivery place (reception port), for example, a place where the POS terminal 30 is installed, returns the pager terminal 100 to a clerk, and simultaneously receives the product. The returned pager terminal 100 is returned to the original cradle 150 by the clerk and mounted. When the pager terminal 100 detects that the pager terminal 100 is attached to the cradle 150 and the POS terminal 30 receives a signal indicating that the pager terminal 100 is attached (step ST1-8), the POS terminal 30 determines that the pager terminal 100 has been attached. And the receipt number associated with the receipt number (the association in the notification means association information file 230) are reset (step ST1-9).

  By the way, in the above processing procedure, one pager terminal 100 is pulled out from the cradle 150 for each pre-account, but instead of (or together with) the pre-processing of a plurality of people, The processing procedure may be such that the pager terminals 100 are sequentially pulled out one by one from the cradle 150. In that case, in order not to make a mistake in associating the receipt number with the pager terminal 100, the pager terminal 100 removed from the cradle 150 has the oldest receipt number that is not yet associated with the plurality of receipt numbers generated. Will be tied to. With such a configuration, by only handing the pulled-out pager terminal 100 to the customer who has not passed the pager terminal 100 and which has been preprocessed first, the pager terminal 100 and the receipt number are not mistakenly linked.

  Further, in the ordering system 1, the pager terminal 100 detects that the pager terminal 100 is pulled out from the cradle 150 and that the pager terminal 100 is reattached. However, the pager terminal 100 may detect the pager terminal 100 instead. In that case, it is preferable that the cradle 150 is equipped with a detection means for the detection and a communication means for transmitting the detection to the POS terminal 30. That is, the detection unit may be installed in a member (position) different from the pager terminal 100.

  Further, in the above example, pulling out the pager terminal 100 from the cradle 150 is detected as a state change of the pager terminal 100, but the state change detection is not limited to the above operation, and for example, a switch provided in the pager terminal 100 is turned on or off. Alternatively, the button may be held down, or the pager terminal 100 may be vibrated to operate the motion sensor 111 as described above.

  In the processing procedure described above, the main processing procedure is configured to be performed by the POS terminal 30, but the order controller 10 may perform the processing instead of the POS terminal 30 or together with the POS terminal 30.

  Further, in the above example, the receipt number is used as the transaction information, but the transaction information is not limited to this, and other various information may be used as long as the information can identify each transaction such as the transaction number shown in FIG. 7. good.

  Further, instead of the pager terminal 100, a mobile terminal owned by the customer may be used as the notification means. For example, after performing pre-payment at the POS terminal 30, for example by vibrating the mobile terminal, information is transmitted from the POS terminal 30 side to the mobile terminal by Bluetooth or the like, whereby transaction information such as a receipt number is transmitted to the mobile terminal. It may be configured so that when the cooking is completed, the portable terminal is informed that the cooking is completed.

[Operation procedure in delivery mode]
FIG. 9 is a flow chart showing an example of a processing procedure in the POS terminal 30 when the POS terminal 30 performs pre-payment and the store clerk delivers the product. In the figure, since steps ST2-1 to ST2-5 are the same as steps ST1-1 to ST1-5, the description thereof will be omitted. That is, as in the case of steps ST1-1 to ST1-5, the customer's order is accepted, the charge is prepaid, the kitchen monitor 70 is instructed to cook the menu item, and the cradle 150 is used to operate one pager terminal 100. When handing over to the customer who has completed the pre-checkout, the identification number of the removed pager terminal 100 and the checked receipt number are linked, and the linked information is transmitted to the pager terminal 100.

  Next, the customer who receives the pager terminal 100 moves to a desired table and sits down, and the bar code of the table number (or further seat number, the same applies below) displayed on the seated table is the code of the pager terminal 100. Touch the reader 104 to read the table number (step ST2-6). It should be noted that until the table number is read (the touch is performed), the customer may be informed of a voice or the like (for example, “Please touch the table number”) that periodically prompts the touch. Alternatively, for example, a pen stand may be installed on the table, and the pager terminal 100 may be inserted into the pen stand so that the table number is automatically read by the pager terminal 100. Then, a linking process is performed to link the read table number and the receipt number that was prepaid (step ST2-7), and a table linking information file 250 as shown in FIG. 10 is generated. The linking process of steps ST2-6 and ST2-7 and the CPU 101 or the like that performs the linking process are referred to as linking means (table information linking means). When this linking is completed, the pager terminal 100 can also notify whether or not the linking was performed normally. For example, the fact that the linking is normal can be notified by a voice "table number A1 has been input" or a sound such as vibration or melody. Then, the customer waits for the provision of the prepaid item. At this time, the table number associated with the receipt number is displayed on the touch panel 77 of the kitchen monitor 70. In the case of a kitchen printer, the table number associated with the receipt number is printed and issued.

  Next, in the kitchen, from the list of table numbers linked to the receipt numbers displayed on the touch panel 77 of the kitchen monitor 70, the delivery destination of the finished products can be known, so that all the ordered products have been cooked. At this time, the store clerk delivers the product to the table where the customer is seated, and at the same time, collects the pager terminal 100 that was handed to the customer. At the time of completion of cooking, by touching the receipt number or the table number displayed on the touch panel 77, the pager terminal 100 carried by the customer corresponding to the receipt number or, for example, "The cooking is completed now. You may give a notice of delivery notice such as "Yes".

  The collected pager terminal 100 is returned to the cradle 150 and mounted by the clerk. When the pager terminal 100 detects that the pager terminal 100 is mounted on the cradle 150 and the POS terminal 30 receives a signal indicating that the pager terminal 100 is mounted (step ST2-8), the POS terminal 30 determines that the pager terminal 100 has been mounted. The association between the table number associated with the receipt number and the receipt number is reset (step ST2-9).

  As in this example, by providing the pager terminal 100, which is the notification means, with the code reader 104, that is, the reading means, if table information can be added and linked, the location of the customer is specified on the store side. Therefore, it becomes possible for the store side to serve the table. Further, since the location of the customer can be specified, if there is a menu item to be ordered from the menu table separately placed on the table, this menu information can be read and an additional order (post-payment) can be made. When the menu item is read, the product name or the like may be notified from the pager terminal 100 (for example, "curry has been entered" or the like). If post-payment is required due to an additional order, the pager terminal 100 may not be collected by the store clerk, and the customer may bring the pager terminal 100 to the POS terminal 30 and hand it over to the store clerk for re-payment. .

  FIG. 11 is a diagram showing an example of a receipt (customer receipt) 270 issued from the receipt printing unit 41 of the POS terminal 30 in steps ST1-4 and ST2-4 of FIG. 6 or FIG. As shown in the figure, the receipt 270 includes the accounting information (transaction information including the generated receipt number 275), the extracted device number 271 of the pager terminal 100 and the number (checkout number) 273 of the POS terminal 30. It is printed. The number (# 1) of the POS terminal 30 is particularly useful when a plurality of POS terminals 30 are installed. That is, when a plurality of POS terminals 30 are installed, the pager terminal 100 separately reads the number (cash register number) of the POS terminal 30.

  In the above example, the receipt 270 is printed at the timing when the pager terminal 100 is pulled out from the cradle 150. However, in addition to this, the receipt number is read or the receipt 270 issue button is pressed. Timing or the like may be used. In the above embodiment, the receipt printing is controlled so that it is not printed unless the transaction information and the device number of the pager terminal 100 are aligned. Further, when the cashier number is printed, the receipt printing may be controlled so that the transaction information, the device number of the pager terminal 100, and the cashier number are not printed.

  FIG. 12 is a diagram showing an example of a store order list 280 issued subsequent to the customer receipt 270. Cooking instructions can be given based on this. Alternatively, a similar shop order list may be automatically issued from the kitchen terminal (kitchen printer) 70.

  FIG. 13 is a diagram showing an example of the screen G1 displayed on the display unit 39 of the POS terminal 30 in steps ST1-4 and ST2-4 of FIG. 6 or FIG. As shown in the figure, accounting information (transaction information including the generated receipt number 279) is displayed on the left side G11 of the screen G1, various operation buttons are displayed on the right side G12, and the center of the screen G1 is displayed. The device number 277 of the extracted pager terminal 100 is displayed in a pop-up box.

  The timing at which the screen G1 is displayed is also the timing at which the pager terminal 100 is removed from the cradle 150 in the above example, but in addition to this, the timing at which the cashier number is read or the timing at which the receipt 270 issue button is pressed And so on. In the above embodiment, the screen G1 is controlled so as not to be displayed unless the transaction information and the device number of the pager terminal 100 are aligned.

  By the way, when there is only one POS terminal 30, it suffices to link the transaction information and the device number of the pager terminal 100 in accordance with the detection of the removal of the pager terminal 100 from the cradle 150. In the case where a plurality of pager terminals 100 are installed, it is not possible to know which transaction information and pager terminal 100 may be linked by simply removing the pager terminal 100 from the cradle 150. Therefore, after the pager terminal 100 is removed, the identification information of the POS terminal 30 (specifically, the identification information of the POS terminal 30 for identifying which POS terminal 30 is the transaction information (registration information) The transaction information, the device number of the pager terminal 100, and the cashier number of the POS terminal 30 are associated with each other by reading an OID (Optical Identification, optical identification code) in which the number) is written. A bar code or a two-dimensional code may be used instead of the OID.

  However, if a group is created in advance with the cashier number and the pager terminal 100, such an operation becomes unnecessary. For example, if there are two POS terminals 30A and 30B and pager terminals 100 numbered 1 to 40, the POS terminal 30A has pager terminals 1 to 20 and the POS terminal 30B has numbered 21 to 40. If the No. 1 pager terminal 100 is assigned as a group, when the No. 1 pager terminal 100 is pulled out from the cradle 150, it can be automatically associated with the oldest transaction information of the POS terminal 30A. Similarly, when the 30th pager terminal 100 is pulled out from the cradle 150, it becomes possible to automatically associate it with the oldest transaction information of the POS terminal 30B.

Further, the transaction information may include progress information of the transaction, and thereby the pager terminal 100 may be configured to perform notification based on the progress information. That is, some progress information (cooking / serving progress information (status)) is included in the transaction information. For example,
[Status 1]
Waiting for device number of pager terminal 100 to be associated with transaction information generation [Status 2]
Completion status of linking the transaction information with the device number of the pager terminal 100 [status 3]
Cooking start state (the cook inputs the cooking start declaration to the kitchen monitor 70)
[Status 4]
Cooking completed state (cooker inputs cooking completion declaration on kitchen monitor 70)
[Status 5]
Waiting to receive (When the catering staff finishes carrying the finished food from the kitchen to the catering place where the customer receives it, he / she inputs the catering completion declaration to the catering monitor or POS terminal 30 not shown.)
[Status 6]
Serving completion state (customer brings pager terminal 30 to receive food to the serving place. Serving staff receives pager terminal 100 and delivers food. Serving staff recognizes the device number of pager terminal 100 and serves food. Or input a receipt completion operation to the POS terminal 30. Or, it is considered that receipt is completed by reading the identification number of the serving completion identification information prepared, or inserting the pager terminal 100 into the cradle 150. When the receipt completion is recognized, the link between the transaction information and the device number of the pager terminal 100 is canceled, and the device number can be linked with the new transaction information. It will be in a state.)

  Then, the pager terminal (notifying means) 100 can notify the customer of the progress status according to each status described above. For example, in the case of using voice notification, in status 2, "Please hold (wait) until you notify us that cooking is complete", in status 3 "cooking of ○○ has started", in status 4 "○" "Cooking will be over soon.", Status 5 states, "Cooking is completed. Please come to the delivery counter to pick up." In addition to voice notification, screen notification is possible if the terminal has a display. If there is a vibe function, it is possible to notify according to the vibration pattern or the length or strength of the vibration, and it is also possible to notify by combining these.

  In general, if it is in the above-mentioned serving completion state, it is conceivable that the notification may be continued until the dish is received, but in the status before that, it is considered not preferable to continue the notification. Therefore, for example, the number of times of notification may be set such that the output is ended when the sound is output three times. Further, the pager terminal 100 may be provided with a notification stop button for stopping the notification when the number of times is not set. Further, the pager terminal 100 may be configured to be stopped by reading the notification stop OID.

  The above-mentioned serving monitor is a device equivalent to the kitchen monitor 70. By displaying the serving status on the screen and accepting an input operation, the status of cooked food and transaction information can be changed as described above.

  By the way, in the food court, if the notification of the pager terminal 100 itself is not sufficient, a device called a number display may be installed as means for notifying other than the pager terminal 100. FIG. 14 is a diagram showing an example of a display screen of the number display 290. As shown in the figure, in this number display 290, the screen is divided into two, a list screen 291 of the device numbers of the pager terminals 100 that have been called is displayed on the left side, and the time until calling is effectively used on the right side. Various screens 293 such as various CMs for displaying are displayed. Even while displaying various screens 293 such as CMs, it is preferable to display the device number of the pager terminal 100 called upon completion of cooking so as to overlap the various screens 293 to enable reliable notification.

  In the above-described embodiment, the example in which the pager terminal 100 is used as the portable medium has been shown, but the portable medium is not limited to this, and may have any configuration as long as the medium information is provided and the state change can be detected. May be. For example, a non-contact card (such as "Suika (registered trademark)" or "Edy (registered trademark)" having unique medium information is used as a portable medium, and these cards are collectively stored. When taking out any card from the case or the like, the medium information of the taken-out card may be read, or when a bracelet-shaped portable medium having a built-in RFID (radio frequency identifier) is taken out from the storage section, A configuration may be adopted in which the RFID device is moving and the medium information of the RFID is detected and identified by the antenna device.

  When a customer carries a portable medium such as a pen (hereinafter referred to as "pen") to the table and waits for a turn or uses it as an order terminal, a stand (pen stand) is provided on the table and the pen is held on this stand. It may be configured to do so. In the case of holding the stand, the pen is in a state of standing with its code reader (reading means) facing downward. It is preferable that an OID containing table information is attached to the bottom surface of the stand and a code reader reads the table OID when a pen is placed on the stand.

A ticket vending machine may be installed in the ordering system. That is, for example, a system in which a ticket vending machine plays the role of the POS terminal 30 according to the above embodiment may be used. The ticket vending machine is used as follows, for example.
(1) The ticket vending machine and the cradle can communicate with each other, and a cradle and a pen (pager terminal) are installed next to the ticket vending machine.
(2) The customer inputs an order at the ticket vending machine.
(3) The customer puts the settlement amount according to the order into the ticket vending machine.
(4) An instruction to remove the pen from the cradle is displayed on the ticket machine screen.
(5) When the customer removes the pen, the extracted pen number is displayed on the ticket vending machine screen, the transaction information and the medium information are linked, and the order is confirmed.
(6) A ticket printed with medium information (pen number) is issued.
(7) The customer carries the ticket and pen to the table.
(8) The clerk cooks based on the order confirmed in (5), and notifies the pen of the completion of cooking.
(9) The customer moves with the ticket and the pen to the serving place in response to the cooking completion notification from the pen.
(10) The clerk receives the ticket and pen from the customer, hands over the cooking, and completes.
In the case of this ordering system, the ticket vending machine is used, but the ticket issuing (step (6) above) is not essential. If the pen number and the transaction information are associated with each other, the pen may be moved to the table to wait for the notification of the completion of cooking.

  Although the embodiments of the present invention have been described above, the present invention is not limited to the above embodiments, and various modifications can be made within the scope of the claims and the technical idea described in the specification and drawings. It is possible. It should be noted that any configuration not directly described in the specification and drawings is within the scope of the technical idea of the present invention as long as the effects and advantages of the present invention are achieved. Further, the above description and the embodiments shown in the drawings can be combined with each other as long as there is no contradiction in the purpose and the configuration. Further, even if a part of the above description and description of each drawing can be an independent embodiment, the embodiment of the present invention is one embodiment combining the above description and each drawing. It is not limited to.

1 Ordering system 10 Order controller (management device)
30 POS terminal (accounting terminal) 31 CPU
33 hard disk 35 ROM
37 RAM 39 Display Section 41 Receipt Printing Section 43 Drawer Section 45 Communication Section 47 Operation Section 49 Bus 50 Wireless Means 70 Kitchen Monitor (Kitchen Terminal) 71 CPU
73 ROM 75 RAM
77 Touch panel (display unit and operation unit) 79 Communication unit 81 Bus 90 LAN
100 pager terminal (informing means) 101 CPU
102 ROM 103 RAM
104 code reader 105 sound synthesis circuit 105a volume control circuit 106 speaker 107 wireless communication unit 108 USB I / F
109 battery 110 LED indicator 111 motion sensor 113 bus 150 cradle (standby) 151 pager terminal insertion slot 180 external network 200 product file 210 transaction information file 230 notification means linking information file 250 table linking information file 270 receipt (customer receipt )
271 Device number 273 number (cash register number)
275 Receipt number 277 Device number 279 Receipt number 280 Store order list G1 screen 290 Number display 291 List screen 293 Various screens

Claims (8)

A device installed in a restaurant store,
A plurality of portable media , which are provided with unique media information, are portable for customers, and are capable of communicating with the device ;
Detection means for detecting a change in the state of the portable medium,
An ordering system having
The device is
A generation means for generating transaction information from menu information ordered by a customer,
Linking means for linking the transaction information and the medium information,
Equipped with
Said tying means, when the physical movement of the portable medium is the detecting means for detecting a state change of the portable medium, the pairing process between the media information and the transaction information of the portable medium the stomach line,
The ordering system , wherein the portable medium performs notification based on the progress information of the transaction transmitted from the device .   The ordering system according to claim 1, further comprising an output unit that outputs the transaction information and the medium information to the same medium when the linking process is executed. The portable medium includes a reading unit capable of reading identification information,
Said tying means, ordering system according to claim 1 or 2, wherein based on the identification information identifying the device provided with the generation unit, and wherein the attaching straps and the identification information and the transaction information . The tying means is
The ordering system according to any one of claims 1 to 3 , wherein the transaction information is not subjected to the linking process and is linked to the medium information in the order of generation. A standby unit for waiting the portable medium,
Said tying means, when the portable medium is detected by said detecting means that it has been taken out from the standby unit, according to any of claims 1 to 4, characterized in that performing the pairing process Ordering system. The associating means resets the associating of the medium information and the transaction information of the portable medium when the detecting means detects that the portable medium is attached to the standby unit. The ordering system according to claim 5. The ordering system according to claim 3 , wherein the identification information is table information or menu information. A device installed in a restaurant store,
A plurality of portable media, which are provided with unique media information, are portable for customers, and are capable of communicating with the device;
Detection means for detecting a change in the state of the portable medium,
A computer as an ordering system with
A generation means for generating transaction information from menu information ordered by a customer,
Linking means for linking the transaction information and the medium information,
Function as
The linking unit, when the detection unit detects a physical movement of the portable medium as a state change of the portable medium, performs the linking process of the medium information and the transaction information of the portable medium. Done,
The portable medium provides notification based on the progress information of the transaction transmitted from the device.
A program for the ordering system to function like .

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