JP2022089055A - Waiting management system - Google Patents

Abstract

To provide a waiting management system facilitating waiting management of customers visiting at stores, securing privacy of the customers and further solving a hygienic problem, and program.SOLUTION: A waiting management system includes a plurality of user terminals, a plurality of store terminals, and a management server connected via a communication network, where each user terminal reads store identification information at a store and transmits waiting request information to the management server. The management server provides a management table of the waiting request information to the store terminal based on the waiting request information from the user terminal. The store terminal uses the management table to transmit call information via the management server to the user terminal. The store identification information allocated to each store is displayed in the store in a form of a one-dimensional barcode or a two-dimensional barcode, and the user terminal reads the store identification information from the one-dimensional barcode and two-dimensional barcode.SELECTED DRAWING: Figure 1

Description

There is an application for application of Article 30, Paragraph 2 of the Patent Act (1) September 1, 2nd year, on the website of Atomsphere Co., Ltd. (https://c-llacell.com/), the waiting management system "C" -Released "llaCell" (2) October 30, 2nd year, on the App Store website (https://www.apple.com/jp/app-store/), the waiting list management system "C-llaCell" (3) November 6, 2nd year, the waiting list management system "C-llaCell" is released on the Google Play Store website (https://play.google.com/store/apps/).

The present invention relates to a waiting list management system capable of managing the waiting list of customers in a store such as a food court.

Conventionally, in food courts and the like, a calling system including a plurality of calling wireless slave units and a calling master unit capable of transmitting a calling signal to each slave unit has been used.
When an order such as a meal is received, this calling system associates the identification number of the calling wireless handset with the order number by a method such as a memo, and then hands the calling wireless handset to the user and the order number. When the dish corresponding to the item is completed, the master unit sends a call signal to the calling wireless handset corresponding to the order number, and the user's own calling wireless handset makes a sound. It is a system that notifies the user that the ordered food is completed by vibrating the wireless handset and lets the user go to the counter to pick up the food.
This eliminates the need for the customer to wait for food near the counter, allowing the customer to sit at the table and wait until the food is complete. In addition, since many customers do not have to wait for the food to be completed near the counter, it is possible to avoid crowding of customers near the counter.
Such a calling system is not limited to food courts, but also in facilities where users receive services in order to receive them and wait for their turn to receive services, such as hospitals. It will be used.
The conventional calling system described above has an advantage that users waiting in line can be managed with a simple configuration.
However, this conventional calling system requires capital investment such as purchase of equipment, has a problem that the calling range is limited, and further, it is necessary to increase the number of wireless slave units according to the store size. There is a problem that there is.
In order to solve the above-mentioned problems, in recent years, a turn-waiting management system has been proposed in which a user terminal device such as a smartphone owned by the user is used as a calling wireless slave unit (Patent Document 1).

Japanese Patent No. 67242222

The waiting list management system described in Patent Document 1 includes a waiting list management server connected via a communication network, a reception device (waiting list management device) provided in the facility used, and a user terminal such as a smartphone. , A user who visits the facility operates the reception device to register the waiting information for the facility, and the registered information is transmitted to the waiting management server via the communication network, and the waiting management server is used. It manages the order of users.
Here, the user is configured to be able to enter his / her own telephone number, e-mail address, etc. when registering the waiting information in the reception device, and in order from the waiting management server as necessary. It is configured to be able to receive phone calls or emails notifying the arrival of.
Further, the order waiting management system described in Patent Document 1 is configured so that when the reception device is operated to register the order waiting information to the facility, the order ticket is issued from the reception device. By reading the two-dimensional code printed on, the user can check the current waiting status.
According to the turn-waiting management system described in Patent Document 1, a user's smartphone or the like can be used as a wireless slave unit for calling, and a tablet terminal or the like can be used as a reception device. The problem of capital investment such as the purchase of dedicated equipment such as the conventional calling system is solved.
However, the waiting list management system described in Patent Document 1 has a hygienic problem because all users need to input waiting information using a common reception device. This is a problem during the period when infectious diseases, in which contact transmission is regarded as a problem, are prevalent, and in particular, it becomes a serious problem in facilities with food and drink such as food courts.
Further, in the waiting list management system described in Patent Document 1, in order to use a terminal device such as a user's smartphone as a calling device, it is necessary to input personal information such as a telephone number and an e-mail address to the reception device. Yes, this is also a problem.
The present invention solves the above-mentioned conventional problems, can easily manage the waiting list of customers who come to the store with a simple mechanism, can secure the privacy of customers, and further has a hygiene problem. It is intended to provide a waiting management system and a program that can be solved.

In order to achieve the above object, the waiting management system according to the present invention is a management server connected to a plurality of user terminals, a plurality of store terminals, and the user terminals and store terminals via a communication network. It is a waiting management system equipped with
The user terminal
A waiting request processing unit that reads the store identification information assigned to the store in the store and sends the read store identification information and user identification information to the management server as waiting request information.
The reception number management processing unit that receives and stores the reception number determined based on the waiting request information from the management server, and
It is equipped with a call processing unit that receives call information from the management server and outputs call information by sound or vibration.
The management server
Receives the waiting request information from the user terminal, creates the reception number corresponding to the waiting request information, registers the waiting request information and the reception number in the management table, and the user terminal corresponding to the reception number. Waiting request processing unit to send to
The waiting list information is created for each store based on the registration information in the management table, the waiting list information is transmitted to the store terminal, and the reception status of each waiting request information in the waiting list information is operated. Waiting information management processing department and
A call information transmission processing unit that receives call information from a store terminal and transmits the call information to the corresponding user terminal based on the call information.
It is equipped with a completion information reception processing unit that receives service provision completion information from the store terminal.
The waiting information management processing unit is configured to change the reception status of the corresponding waiting request information based on the call information or the completion information received from the store terminal.
The store terminal
A waiting list management processing unit that receives waiting list information from the management server and displays the information on the screen.
It is equipped with a call information and completion information transmission processing unit that sends call information and completion information for each waiting request information included in the waiting information list to the management server.
The store identification information assigned to each store is displayed in the store in the form of a one-dimensional bar code or a two-dimensional bar code.
The user terminal is configured to read the store identification information from the one-dimensional bar code or the two-dimensional bar code in the store.
The store terminal may be provided with a barcode creation / display processing unit that creates and displays a one-dimensional bar code or a two-dimensional bar code based on the store identification information.
Further, the one-dimensional bar code or the two-dimensional bar code can also be created by the management server. In this case, the management server creates a one-dimensional bar code or a two-dimensional bar code based on the store identification information. Equipped with a barcode creation processing unit that sends data to the store terminal
The store terminal may include a bar code display processing unit that displays a one-dimensional bar code or a two-dimensional bar code received from the management server.
Furthermore, a one-dimensional bar code or a two-dimensional bar code contains date information and may be newly created for each business day of the store.
The user terminal comprises a camera, a vibrator, a speaker, a storage device, and a portable electronic device including a CPU for operating an operating system for executing a program.
A program for making the portable electronic device function as the waiting request processing unit, reception number management processing unit, and call processing unit is installed.
The call processing unit may be configured to execute a call operation using a vibrator and / or a speaker provided in the user terminal based on the call information from the management server.
In addition, the waiting management program according to the present invention is
Computer,
Receives the waiting request information from the user terminal, creates the reception number corresponding to the waiting request information, registers the waiting request information and the reception number in the management table, and the user terminal corresponding to the reception number. Waiting request processing unit to send to
The waiting list information is created for each store based on the registration information in the management table, the waiting list information is transmitted to the store terminal, and the reception status of each waiting request information in the waiting list information is operated. Waiting information management processing department and
A call information transmission processing unit that receives call information from a store terminal and transmits the call information to the corresponding user terminal based on the call information.
It functions as a completion information reception processing unit that receives service provision completion information from store terminals.
In addition, the waiting information management processing unit functions to change the reception status of the corresponding waiting request information based on the call information or the completion information received from the store terminal.

The waiting list management system according to the present invention is a waiting list management system including a plurality of user terminals, a plurality of store terminals, and a management server connected to the user terminals and store terminals via a communication network. hand,
The user terminal
A waiting request processing unit that reads the store identification information assigned to the store in the store and sends the read store identification information and user identification information to the management server as waiting request information.
The reception number management processing unit that receives and stores the reception number determined based on the waiting request information from the management server, and
It is equipped with a call processing unit that receives call information from the management server and outputs call information by sound or vibration.
The management server
Receives the waiting request information from the user terminal, creates the reception number corresponding to the waiting request information, registers the waiting request information and the reception number in the management table, and the user terminal corresponding to the reception number. Waiting request processing unit to send to
The waiting list information is created for each store based on the registration information in the management table, the waiting list information is transmitted to the store terminal, and the reception status of each waiting request information in the waiting list information is operated. Waiting information management processing department and
A call information transmission processing unit that receives call information from a store terminal and transmits the call information to the corresponding user terminal based on the call information.
It is equipped with a completion information reception processing unit that receives service provision completion information from the store terminal.
The waiting information management processing unit is configured to change the reception status of the corresponding waiting request information based on the call information or the completion information received from the store terminal.
The store terminal
A waiting list management processing unit that receives waiting list information from the management server and displays the information on the screen.
It is equipped with a call information and completion information transmission processing unit that sends call information and completion information for each waiting request information included in the waiting information list to the management server.
The store identification information assigned to each store is displayed in the store in the form of a one-dimensional bar code or a two-dimensional bar code.
Since the user terminal is configured to read the store identification information from the one-dimensional bar code or the two-dimensional bar code in the store,
A user who visits the store reads the store identification information from the one-dimensional bar code or the two-dimensional bar code at the visited store using a user terminal composed of a smartphone or the like, and sends the waiting request information to the management server. Only by using the management server and the store terminal, it becomes possible to manage the waiting list of users in the store. The only operation performed by the user is to read the store identification information from the 1D barcode or 2D barcode at the store visited and send the waiting request information to the management server, so there is no need to force the user to perform complicated operations. .. Further, since the user does not need to operate the reception device or the like in the store, it is not necessary to perform troublesome input work in the store, and it is not necessary to operate a common reception device among a plurality of users. Therefore, it is safe in terms of hygiene. Furthermore, by making the user terminal composed of smartphones owned by the user function as a calling device, special capital investment is not required, and multiple users can use the calling wireless handset. It is hygienic from this point as well because it will not be reused. Further, by configuring the store to read the store identification information from the one-dimensional barcode or the two-dimensional barcode at the store that has visited the store, users who have not visited the store do not send a waiting request. Therefore, for example, for example, It can be easily introduced even in stores where users order food at the reception desk, pay the fee, and wait for their turn to wait for the food to be completed, such as food court stores, for multiple calls. It can be easily replaced even in a store that uses a calling system consisting of a wireless slave unit and a calling master unit capable of transmitting a calling signal to each slave unit. Furthermore, since the smartphone or the like owned by the user is used as the user terminal, the calling range is not limited, and the place where the user waits in order is not limited. You can send a waiting request just by reading the store ID from the barcode at the store and sending it, so you do not need to enter personal information such as e-mail address and mobile phone number, and there is no privacy problem. ..
Further, the bar code such as the one-dimensional bar code or the two-dimensional bar code can be created by either the store terminal or the management server. For example, by configuring the barcode to include date and time information in addition to the store ID and to create a barcode for each business day, for example, a user who has visited the store once can take a picture of the barcode and take an image. It is possible to avoid problems such as saving the data in the user terminal and sending the waiting request information to the management server using the saved image data without visiting the store at a later date.
The user terminal is composed of a portable electronic device such as a smartphone or a tablet terminal provided with a CPU for operating a camera, a vibrator, a speaker, a storage device, and an operating system for executing a program, and the portable electronic device is described as described above. A program that functions as a waiting request processing unit, a reception number management processing unit, and a call processing unit is installed, and the call processing unit provides a vibrator and a vibrator provided in the user terminal based on the call information from the management server. / Or by configuring to execute the call operation using a speaker, it becomes possible to execute the call operation using a vibrator or a speaker provided in advance in a portable electronic device such as a smartphone, and the call operation can be performed. For example, it becomes possible to continuously execute the call operation until the user stops the call operation. There is a risk that the user will not notice the call when calling by e-mail or the like, but this configuration prevents the user from noticing the call and makes it possible to execute the call reliably.
Further, the waiting list management program according to the present invention receives the waiting request information from the user terminal of the computer, creates a reception number corresponding to the waiting request information, and manages the waiting request information and the reception number. In addition to registering in the table, the waiting request processing unit that sends the reception number to the corresponding user terminal and the waiting list information for each store based on the registration information in the management table are created and described in the store terminal. While transmitting the waiting list information, the waiting information management processing unit that operates the reception status of each waiting request information in the waiting list information and the store terminal receive the call information, and based on the call information. The call information transmission processing unit that sends call information to the corresponding user terminal and the completion information reception processing unit that receives service provision completion information from the store terminal are made to function, and the waiting information management processing unit is the store. Since the function is to change the reception status of the corresponding waiting request information based on the call information or the completion information received from the terminal, the same effect as the above-mentioned waiting management system can be obtained.

The schematic block diagram of the turn waiting management system which concerns on this invention is shown. FIG. 2A is a diagram showing a signal flow executed at the time of usage registration between the management server 3 and the user terminal 1, and FIG. 2B is a diagram showing the management server 3 and the store terminal 2. It shows the flow of signals executed at the time of registration for use between. The signal flow between the management server 3, the store terminal 2, and the user terminal 1 when the actual waiting list management is performed is shown. The signal flow between the management server 3, the store terminal 2, and the user terminal 1 when the actual waiting list management is performed is shown. An embodiment of the waiting list management screen is shown. This is an example of a two-dimensional bar code display screen.

Hereinafter, embodiments of the waiting list management system and the program according to the present invention will be described with reference to one embodiment shown in the attached drawings. In the following description, the waiting list management system will be specifically described. The waiting list management program according to the present invention is a program that causes a device including a CPU, a memory, and a storage device such as a computer, a smartphone, and a tablet terminal to function as each processing unit in the waiting list management system described below.

FIG. 1 shows a schematic configuration diagram of a waiting list management system according to the present invention. As shown in the drawing, this waiting management system includes a plurality of user terminals 1, a plurality of store terminals 2, and a management server 3 connected to these terminals 1 and 2 via a communication network.
The management server 3 manages the waiting list of customers in a plurality of stores, and displays the store ID assigned to each store by the customer using his / her own user terminal 1 at each store. By reading from the one-dimensional or two-dimensional barcode to be transmitted to the management server 3, the management server 3 adds the visitor to the waiting list of the corresponding store. The store terminal 2 is configured to receive and display the waiting list of the corresponding store from the management server 3 and to call the customers in the waiting list via the management server 3. There is.
The management server 3 may be configured by a computer, and by operating a predetermined management program by the computer, the waiting management function is executed. Further, the store terminal 2 is a terminal provided in each store, and may be composed of a tablet terminal, a smartphone, a personal computer, or the like. Further, the user terminal 1 is a terminal owned by the user, and is a smartphone, a tablet terminal, a wearable terminal or a notebook equipped with a CPU for operating a camera, a vibrator, a speaker, a storage device and an operating system for executing a program. It may be composed of a portable electronic device such as a PC, and has a function of being able to read a store ID at a store via at least a one-dimensional barcode or a two-dimensional barcode. The store terminal 2 may be executed by using the dedicated software program in which the above function is installed, or may be executed by using the program on the management server 3 via the communication network. The user terminal 1 executes the above function by using the installed dedicated software program.

Hereinafter, the specific configurations of the management server 3, the user terminal 1, and the store terminal 2 will be described. In this embodiment, a dedicated software program is installed in each of the user terminal 1 and the store terminal 2, and the processing unit and the storage unit described below are the management server 3, the user terminal 1, and the store terminal. It is realized by the above-mentioned programs installed in 2 and the storage device provided therein. The processing of each processing unit in the store terminal 2 may be executed by using the program on the management server 3 via the communication network.
Management server 3
User ID issuance processing department that assigns a user ID to each user,
Store ID issuance processing department that assigns a store ID to each store,
ID management processing unit that stores various IDs in the ID management table,
Receives the waiting request information from the user terminal 1, additionally registers the waiting request information as the status "waiting" in the waiting management table, and sends it to the corresponding user terminal 1 to the reception information including at least the reception number. Waiting information management processing department,
Sending a waiting information list related to a store corresponding to the store terminal 2 Receives a call request signal from the waiting information list transmission processing unit and the store terminal 2, and sends a calling signal to the corresponding user terminal 1. Equipped with a call information transmission processing unit to output
When the waiting information management processing unit receives a call request signal from the store terminal 2 and outputs a calling signal to the corresponding user terminal 1, the reception status of the corresponding waiting information is changed to "calling". Further, when the service completion signal is received from the store terminal 2, the reception status of the corresponding waiting information is changed to "completed".
User terminal 1
User ID reception processing unit that receives the user ID from the management server 3 when the dedicated software is started for the first time.
Terminal ID registration processing unit that sends its own user ID and terminal ID to the management server 3 at the time of use,
Store ID reading processing unit that reads the store ID from the 1D or 2D barcode installed in the store,
A waiting request processing unit that transmits the terminal ID and the store ID as waiting request information to the management server 3.
Receives the waiting reception information including at least the reception number from the management server 3, and receives the call signal from the reception information management processing unit that temporarily stores the waiting reception information and the management server 3, and makes a sound. Alternatively, it is provided with a call processing unit that executes a call operation such as vibration.
Each of the processing units is realized by dedicated software installed in the user terminal 1.
The store terminal 2 is
Usage registration processing department, which sends store usage registration request information for usage registration,
Login processing unit that sends the store login ID and store login password to the management server 3 at the time of use.
A waiting list management processing unit that requests and receives a waiting information list from the management server 3 and displays the information on the screen.
The management server 3 is provided with a call information and a completion information transmission processing unit that transmits a call request signal for the selected waiting information and also transmits service completion information for the selected waiting information.

(Registration)
FIG. 2A is a diagram showing a signal flow executed at the time of usage registration between the management server 3 and the user terminal 1, and FIG. 2B is a diagram showing the management server 3 and the store terminal 2. It shows the flow of signals executed at the time of registration for use between.
In the following description, the management server 3 is composed of a server computer, the store terminal 2 is composed of a tablet PC, and the user terminal 1 is composed of a smartphone.
As shown in FIG. 2A, when the user installs the dedicated software on the user terminal 1 and activates the dedicated software, a start signal is transmitted to the management server 3, and the management server 3 receives only the first startup. User registration is completed by creating a unique user ID, registering the user ID in the ID management table, and transmitting the user ID to the user terminal 1. Once the user registration is completed, the user can use the user ID to enter the waiting management system from any user terminal as long as the dedicated software is installed. It is configured to be able to send the waiting list request information described later.
As shown in FIG. 2B, the store service provider transmits the store use registration request information to the management server 3 via the store terminal 2 in which the dedicated software is installed at the time of use registration. This store use registration request information includes the following information.
・ Store login ID (store service provider decides to use registration: for example, e-mail address)
・ Store login password (determined by the store service provider at the time of registration)
・ Store URL (URL of store homepage)
・ Store latitude and longitude (automatically detected by GPS or the like mounted on the store terminal 2)
-Store contact number-Store name When the management server receives the store use registration request information, it creates a unique store ID and registers the store ID in the ID management table in association with the above store use registration request information. At the same time, the store account information including the store ID is transmitted to the store terminal 2 to complete the store registration. The store account information includes the following information.
・ Store ID (created by management server 3)
・ Store login ID
・ Store login password ・ Store URL
-Store latitude and longitude-Store contact number-Store name-Call setting information Here, the call setting information includes the following information-Display order sequence-Standard call seconds-Standard waiting time "Display" in the above information "Sequential sequence" is the display order of the waiting information list, and "reception time" is set as a default value, and the store service provider who has registered for use logs in to the management server 3 and freely changes the setting. It is configured to be able to.
The "standard ringing seconds" is the time for executing the calling operation on the user terminal, specifically, the time of the vibration interval of the vibrator when the calling operation is executed on the vibrator of the user terminal, and is a default value. Although "2 seconds" is set as, it is configured so that the store service provider who has registered for use can log in to the management server 3 and freely change the setting. It should be noted that whether the ringing operation is executed by sound or by a vibrator can be arbitrarily set by the user using the dedicated software installed on the user terminal, and when it is executed by sound, it can be executed by sound. , The ringing operation is executed with a continuous tone regardless of the setting of the standard ringing seconds.
The "standard waiting time" is for determining the "scheduled call time" when the management server 3 transmits the "scheduled call time" to the user terminal 1 of the user who has sent the waiting request information. It is the time to be used, and for example, "10 minutes" is set as a default value, but it is configured so that the store service provider who has registered for use can log in to the management server 3 and freely change the setting. Further, the "standard waiting time" can be configured to be directly specified by the store service provider, or can be configured to be automatically calculated by the management server 3 based on past data. Specifically, it is possible to calculate the average standard waiting time from the average of the difference between the time when the past waiting request information is received and the time when the call request signal is received for each store. Further, when the calculation is automatically performed by the management server 3, for example, a coefficient related to a day of the week or a time zone may be automatically or manually set and applied to the average standard waiting time. Specifically, in the case of a day of the week, for example, if there is a store in a department store or a shopping mall, the coefficient for Saturday, Sunday and public holidays is increased, and if the store is in a business district, it is a weekday. The coefficient is increased, and in the case of a time zone, the coefficients of 11:00 to 13:00 and 17:00 to 20:00 are increased.

(Waiting management)
Next, with reference to FIGS. 3A and 3B, the signal flow between the management server 3, the store terminal 2, and the user terminal 1 when the waiting list management is being performed will be described.

(Store terminal login process)
At the start of use, the store service provider transmits the store login ID and the store login password to the management server 3 via the store terminal 2.
The management server 3 collates the store login ID and the store login password with the data in the ID management table, and if they match, transmits the store ID and the session ID 1 to the store terminal 2. The session ID 1 is continuously used until the store terminal 2 logs out.
Next, the waiting list request information is sent from the store terminal 2 to the management server 3. Here, the waiting list request information includes the following information.
・ Session ID1
・ Store ID
-Waiting information list list mode type "Waiting information list list mode type" is a type when browsing the waiting information list received from the management server 3, and the waiting information reception has ended, but it has been called. There is a "waiting screen" that displays only missing information and a "history screen" that displays all information.
When the management server 3 acquires the waiting list request information, the management server 3 creates a reception unique number for the store, and the store corresponding to the reception unique number for the store, the waiting information list corresponding to the store ID, and the reception card information included. Send to the terminal 2.
"Reception card information" includes information on the following items.
・ Reception unique number ・ Store ID
-Reception number-Reception date and time-Scheduled call date and time-Call date and time-Completion date and time-Reception status Here, the "reception unique number" is a waiting request when the management server 3 registers the waiting request information from user 1. It is a unique number created for each piece of information.
The "reception number" is a number created when the management server 3 receives the waiting request information from the user terminal 1, and is used by the store service provider to collate the calling user.
The "reception date and time" is the date and time when the management server 3 receives the waiting request information from the user terminal 1.
The "scheduled call date and time" is a date and time determined by using the standard waiting time preset in the call setting information in the store account information.
The "call date and time" is the date and time when the user terminal 1 is actually called via the management server 3.
The "completion date and time" is the date and time when the management server 3 receives the service completion signal from the store terminal 2.
The "reception status" is "waiting" in the state before the call, "called" in the state after the call and before the service is completed, and "completed" in the state after the service is completed.
The store terminal 2 displays a waiting management screen on the screen based on the above-mentioned reception card information.
FIG. 4 shows an embodiment of the waiting list management screen.
As shown in FIG. 4, the waiting management screen may be composed of, for example, a reception number, a call button, and a completion button.
The waiting list management screen displays waiting information in "reception number order" or "reception date and time order". For example, when the reception status is "waiting" waiting information, only the "call button" can be operated. And the "done button" is disabled. Waiting information with a reception status of "Called" can be operated by both the "Call button" and "Done button", and waiting information with a reception status of "Complete" is hidden or hidden. , Both the "call button" and the "done button" are disabled.
Further, the store terminal 2 can at least create a one-dimensional bar code or a two-dimensional bar code including the store ID as information and display or print it on the screen.
FIG. 5 is an example of a two-dimensional bar code display screen.
The two-dimensional bar code may preferably include not only the store ID but also information such as date and time information that can identify the store business day (hereinafter, referred to as "date and time information").
When the information contained in the 2D barcode is only the store ID, for example, a user who has visited the store once takes a picture of the 2D barcode and saves it as image data in the user terminal 1 without visiting the store at a later date. It is possible to send the waiting request information to the management server 3 using the saved image data. For example, the store terminal 2 includes not only the store ID but also the date and time information in the two-dimensional bar code. As a result, the two-dimensional bar code can be changed every business day, so that the above-mentioned problem can be avoided. Further, the two-dimensional bar code is not created by the store terminal 2, but when the management server 3 logs in to the management server 3 from the store terminal 2, the management server 3 bases the two-dimensional bar code based on its own identification information and the store ID. Can also be configured to be created and transmitted from the management server 3 to the store terminal 2.

(Starting software for user terminals and processing waiting for requests)
When the user receives the user ID from the management server 3 at the first startup of the dedicated software installed on the user terminal 1 and then starts the dedicated program installed on the user terminal 1, the user ID is displayed. It is transmitted to the management system 3, and the management server 3 transmits the user ID and the session ID 2 to the user terminal 1.
The user terminal 1 that has received the user ID and the session ID 2 transmits its own terminal ID to the management server 3 in addition to the user ID and the session ID 2.
On the other hand, the management server 3 determines the terminal type based on the terminal ID (specifically, determines whether the user terminal operates on Android or iOS), and the user. The terminal ID and the terminal type are stored in association with the ID, the user ID, the terminal ID and the terminal type are transmitted to the user terminal 1, and the user terminal 1 receives these information and the terminal ID and the terminal. Temporarily store it in association with the type.
Next, the user who visits the target store reads the displayed one-dimensional barcode or two-dimensional barcode at the reception desk of the store using his / her own user terminal 1, and reads the information (store ID). And preferably, the date and time information), the session ID 2, the terminal ID, and the terminal type received at the time of starting the dedicated software are transmitted to the management server 3 as the waiting request information.
The timing of the waiting request by the user terminal 1 differs depending on the store that uses the waiting management system. Specifically, in the case of a store such as a food court store where the user orders food at the reception, pays the fee, and waits for the turn to wait for the completion of the food, the user cooks at the reception. After ordering and paying the fee, the two-dimensional bar code displayed by the store is read and the waiting request information is transmitted to the management server 3. In addition, in stores such as restaurants that wait for seats to become available, and hospitals that wait for the turn of medical examination after reception, the user displays a two-dimensional bar code at the reception when the reception is accepted. Is read, and the waiting request information is transmitted to the management server 3.
When the management server 3 receives the waiting request information, the management server 3 collates the store ID (and date and time information) with the information in the waiting management table, and if they match, creates a reception unique number, and the reception unique number. The request information is registered in the waiting information management table in association with, the entry card information is transmitted to the user terminal 1, and the user terminal 1 stores the entry card information. At this time, the reception status in the waiting information management table is set to "waiting".
The registered waiting information is reflected on the waiting management screen of the corresponding store terminal 2.
The entry card information includes the following information.
・ Use reception unique number ・ Store ID
・ Store name ・ Store URL
・ Store latitude and longitude ・ Inquiry contact information (store contact number)
・ Reception number ・ Scheduled call date and time ・ Call date and time

(Service completion and waiting management end processing)
When the store service provider is ready to provide the service to the user displayed on the waiting list management screen (that is, when the food is completed or when the seat is vacant, etc.), the store service provider is displayed on the waiting list management screen. Press the "Call" button for the reception number of the corresponding user.
As a result, the call request signal is sent from the store terminal 2 to the management server 3 together with the session ID 1 and the reception unique number corresponding to the reception number, and the management server 3 performs collation using the session ID 1 and then receives the reception. The call information is output to the user terminal 1 corresponding to the unique number, and the reception status of the corresponding waiting information is set to "calling".
This call information includes the following information.
・ Reception unique number ・ Store ID
-Store name-Message Here, "message" is information set in advance on the management server 3, and for example, "message" has a reception number such as "in order: reception number 001". The display to include is set.
The user terminal 1 that has received the call information outputs the call information by sound, vibration, or the like, and displays a "message" including a "reception number" on the screen.
When the user goes to the store reception with the user terminal 1, the store service provider (for example, a clerk, etc.) at the store reception receives the "reception number" of the waiting management screen displayed on the store side terminal 2. The service is provided to the user by collating with the "reception number" displayed on the user terminal 1 and pressing the "done" button on the waiting management screen if they match. Here, "providing a service" means, for example, delivery of a completed dish, guidance to a seat, or the like.
When the "complete" button is pressed on the store-side terminal 2, a completion signal is sent from the store-side terminal 2 to the management server 3 together with the session ID 1, the reception unique number, and the completion date and time, and the management server 3 sends the session ID 1. After collation, add the completion date and time to the corresponding waiting information and set the reception status to "Complete".

The above-mentioned waiting management is executed until the log-out signal is transmitted from the store-side terminal 2 to the management server 3.

In the waiting management system and program according to the present embodiment described above, the management server 3 creates a unique user ID when the dedicated program installed on the user terminal 1 is started for the first time, and the user ID is used as the ID. User registration is completed by registering in the management table and sending to the user terminal 1, and after that, the user ID can be managed by the management system 3 simply by starting the dedicated program installed in the user terminal 1. Since it is configured so that the waiting request information can be sent to the management server 3, the user must register all personal information such as his / her name and contact information in the management server 3. Since the waiting list management system can be used without any problem, it can be easily used and there is no problem in handling personal information.
In this specification, the term "store" includes not only restaurants and retailers of goods, but also various facilities provided by services such as hospitals and educational facilities.
Further, in the above-described embodiment, an example in which one store terminal 2 is provided in one store is described, but the number of store terminals 2 installed in one store is in the present embodiment. Without limitation, a plurality of units may be provided in one store. Specifically, for example, when the store is a hospital in which counters for a plurality of clinical departments are installed, the store terminal 2 can be installed at the counters for each clinical department. In this case, a unique store ID is assigned to each store terminal 2 installed at each counter, and a different one-dimensional bar code or two-dimensional bar code is displayed for each counter. It becomes possible to carry out waiting management in units. Further, for example, when the store is an educational facility having a plurality of courses (for example, a science course, a liberal arts course, etc.), it is also possible to install a store terminal 2 for each course in the facility. In this case, a unique store ID is assigned to each store terminal 2 installed for each course, and by operating so as to display a different one-dimensional bar code or two-dimensional bar code for each course, the course unit. It is possible to carry out waiting management at.

Claims (6)

It is a waiting management system including a management server connected to a plurality of user terminals, a plurality of store terminals, and the user terminals and store terminals via a communication network.
The user terminal
A waiting request processing unit that reads the store identification information assigned to the store in the store and sends the read store identification information and user identification information to the management server as waiting request information.
The reception number management processing unit that receives and stores the reception number determined based on the waiting request information from the management server, and
It is equipped with a call processing unit that receives call information from the management server and outputs call information by sound or vibration.
The management server
Receives the waiting request information from the user terminal, creates the reception number corresponding to the waiting request information, registers the waiting request information and the reception number in the management table, and the user terminal corresponding to the reception number. Waiting request processing unit to send to
The waiting list information is created for each store based on the registration information in the management table, the waiting list information is transmitted to the store terminal, and the reception status of each waiting request information in the waiting list information is operated. Waiting information management processing department and
A call information transmission processing unit that receives call information from a store terminal and transmits the call information to the corresponding user terminal based on the call information.
It is equipped with a completion information reception processing unit that receives service provision completion information from the store terminal.
The waiting information management processing unit is configured to change the reception status of the corresponding waiting request information based on the call information or the completion information received from the store terminal.
The store terminal
A waiting list management processing unit that receives waiting list information from the management server and displays the information on the screen.
It is equipped with a call information and completion information transmission processing unit that sends call information and completion information for each waiting request information included in the waiting information list to the management server.
The store identification information assigned to each store is displayed in the store in the form of a one-dimensional bar code or a two-dimensional bar code.
A turn-waiting management system characterized in that a user terminal is configured to read store identification information from the one-dimensional bar code or two-dimensional bar code in a store. The system according to claim 1, wherein the store terminal includes a bar code creation / display processing unit that creates and displays a one-dimensional bar code or a two-dimensional bar code based on the store identification information. The management server includes a barcode creation processing unit that creates a one-dimensional bar code or a two-dimensional bar code based on the store identification information and sends it to the corresponding store terminal.
The system according to claim 1, wherein the store terminal includes a bar code display processing unit that displays a one-dimensional bar code or a two-dimensional bar code received from a management server. The system according to claim 2 or 3, wherein the one-dimensional bar code or the two-dimensional bar code contains date information and is newly created for each business day of the store. The user terminal comprises a portable electronic device including a camera, a vibrator, a speaker, a storage device, and a CPU for operating an operating system for executing a program.
A program for making the portable electronic device function as the waiting request processing unit, reception number management processing unit, and call processing unit is installed.
The claim is characterized in that the call processing unit is configured to execute a call operation using a vibrator and / or a speaker provided in the user terminal based on the call information from the management server. The system according to any one of 1 to 4. Computer,
Receives the waiting request information from the user terminal, creates the reception number corresponding to the waiting request information, registers the waiting request information and the reception number in the management table, and the user terminal corresponding to the reception number. Waiting request processing unit to send to
The waiting list information is created for each store based on the registration information in the management table, the waiting list information is transmitted to the store terminal, and the reception status of each waiting request information in the waiting list information is operated. Waiting information management processing department and
A call information transmission processing unit that receives call information from a store terminal and transmits the call information to the corresponding user terminal based on the call information.
It functions as a completion information reception processing unit that receives service provision completion information from store terminals.
In addition, a waiting list management program that causes the waiting list information management processing unit to function to change the reception status of the corresponding waiting list request information based on the call information or the completion information received from the store terminal.

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