JP2002123582A - System and server for order management, store terminal, and order managing method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an order management system, an order managing server, a store terminal and an order managing method which provide the service wherein the order of an article is received from an Internet-usable terminal and the article is received at a store. SOLUTION: This order management system is equipped with the order managing server 10 which receives the order of the article from the user terminal 11 and the store terminal 12 which is installed in the store where an ordered service or article is provided. The order managing server 10 accepts a request to buy the service or article sent from the user terminal 11. Then the order managing server 10 allocates an order number for buying request information and stores buying request information and article receiving place information in a database 14 while relating them to the order number. Then the order managing server 10 distributes the buying request information and order number to a store terminal 12 of a store corresponding to the article receiving place information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention can receive an order for a product from a user terminal of a user who can connect to the Internet, and can receive a service or a product ordered by the user at the user terminal at a store. The present invention relates to an order management system, an order management server, a store terminal, and an order management method for providing a service.

[0002]

2. Description of the Related Art Heretofore, there has been a system in which each user goes to a store to order a service or product, receives the service or product, and settles.

[0003]

As described above, conventionally, since an order is made after arriving at a store, there has been a problem that the user has to wait for a long time, such as when it is crowded. In addition, there are cases where the store is made so that customers do not wait, but if customers do not come as expected,
There was a problem that the preservation was excessive and wasted.

[0004] The present invention has been made in view of the above-described circumstances, and accepts an order for a product from a user terminal of the user who can connect to the Internet, and provides a service or product ordered by the user at the user terminal. Order management system that provides a service that can receive
It is an object to provide an order management server, a store terminal, and an order management method.

[0005]

SUMMARY OF THE INVENTION The present invention has been made to solve the above-mentioned problems. In an order management system according to the present invention, an order management server for receiving an order for a product from a user terminal, An order management system comprising: a store terminal installed in a store that receives a service or a product ordered by a user terminal, wherein the user terminal includes purchase request information of a service or a product requested by the user and use of the service or product. And a transmitting unit for transmitting the input purchase request information to the management server, wherein the order management server transmits the purchase request information to the management server. Receiving means for receiving the transmitted service or product purchase request and determining an order number for the purchase request information; A purchase information database for storing purchase request information and provision location information, and distribution means for distributing purchase request information to the store and the order number to a store terminal of the store corresponding to the provision location information. ,
The shop terminal, a purchase request information database storing the purchase request information and the order number distributed from the order management server, an output unit that reads and outputs the purchase request information stored in the purchase request information database, Input means for inputting provision completion information indicating that provision of a product or service to the user has been completed, provision completion information transmitting means for transmitting the inputted provision completion information to the order management server, and provision completion A provision completion information database that stores information in association with an order number.

Further, the order management server according to the present invention receives purchase request information of a product transmitted from a user terminal and information of a place where the service or the product is provided, and distributes the received information to the store terminal. An order management server for receiving a purchase request for a service or a product transmitted from the user terminal, determining an order number for the purchase request information, and providing the purchase request information in association with the order number. It is characterized by comprising a purchase information database storing location information, and distribution means for distributing purchase request information to the store and the order number to a store terminal of the store corresponding to the provision location information.

In the order management server according to the present invention, the provision location information includes, in addition to store information for specifying a store to which a product or service is provided, seat information for providing a product or service in the store. Further comprising
The distribution means distributes the seat information to the store terminal.

Further, the order management server according to the present invention further comprises a member database storing member ID information, wherein the receiving means transmits a member ID and a password from a user terminal, and transmits the member ID and the password. Further, the member is confirmed based on the member database, and when the member is confirmed, the member ID is used as the order number.

Further, in the order management server according to the present invention, the receiving means causes the user terminal to further transmit scheduled time information for receiving provision of the product or service, and transmits the scheduled time information to the purchase information database. The delivery means stores the purchase request information to the store and the order number to a store terminal of the store corresponding to the provision location information according to the scheduled time information.

[0010] In the order management server according to the present invention, the receiving means may further cause the user terminal to further transmit payment information for performing payment of the product or service,
Payment that stores the payment information in the purchase information database, causes the store terminal to transmit the provision completion information of the product or service, and performs payment according to the payment information stored in the purchase information database by receiving the provision completion information. Means is provided.

In the order management server according to the present invention, a member database storing member ID information uniquely assigned to each member, and a point calculating means for calculating a point amount determined according to the purchase request information And a point database that accumulates and stores the calculated amount of points in association with the member ID of the member database, and receives the provision completion information of the product or service from the store terminal, and stores the provision completion information in the point database by receiving the provision completion information Point management means for setting the obtained points as effective points.

In the store terminal according to the present invention,
Purchase request information for goods or services from the user terminal,
An order management server for receiving the service or product providing location information and an order management server for receiving purchase request information to be transmitted to a store selected in accordance with the providing location information; A purchase request information database that stores the obtained purchase request information and the order number, an output unit that reads and outputs the purchase request information stored in the purchase request information database, and the provision of the product or service to the user is completed. Input means for inputting provision completion information indicating that the provision completion information is transmitted to the order management server, and provision provision information for storing the provision completion information in association with the order number. And a completion information database.

[0013] In the order management method according to the present invention, a user uses a user terminal to input purchase request information of a service or a product and information of a place where the user receives the service or the product. Transmitting the input purchase request information to the order management server; determining the order number for the purchase request information by the order management server; and providing the purchase request information in association with the order number. Storing the location information in a purchase information database; distributing purchase request information to the store and the order number to a store terminal of the store corresponding to the provision location information; and Storing the purchase request information distributed from the management server and the order number in a purchase request information database; Reading and outputting the purchase request information stored in the purchase request information database; inputting provision completion information indicating that the provision of the product or service to the user has been completed; Transmitting to the order management server; and storing the provision completion information in the provision completion information database in association with the order number.

[0014]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, the present invention will be described through embodiments of the present invention. However, the following embodiments do not limit the invention described in the claims, and all the combinations of the features described in the embodiments are necessary for solving the invention. Not necessarily. FIG. 1 is a block diagram showing a schematic configuration of an order management system according to an embodiment of the present invention. In FIG.
Is an order management server that manages each order of users using the order service and includes a database 14 that stores order information (purchase request information). Reference numeral 11 denotes a user terminal carried by the user and accessible to the order management server 10 via the network 13. Code 12
Is a store terminal provided in a store that provides the order service and accessible to the order management server 10 via the network 13.

Next, FIG. 2 is a block diagram showing a schematic configuration of the order management server 10 in the embodiment described above.
Reference numeral 21 denotes a control unit that controls internal data of the order management server 10. Reference numeral 22 denotes a program unit which is a set of processing programs for implementing order management in the order service. Reference numeral 14 denotes a database, a member database 14a for storing member information registered by the user in association with the member ID, a purchase information database 14b for storing purchase request information and provision place information in association with the member ID, and points. Point database 14 that stores service points in association with member IDs
c.

Here, the internal configuration of the program section 22 will be described below. First, the reception processing unit 22a receives a service or product purchase request transmitted from a user terminal, and determines an order number for the purchase request information. When the user has registered the member ID in the member database 14a, the reception processing unit 22a sets the member ID as the order number. The distribution processing unit 22b distributes purchase request information to the store and the order number to the store terminal 12 of the store corresponding to the provision location information. The point calculation processing unit 22c calculates a point amount determined according to the purchase request information. The points calculated here are accumulated and stored in the point database 14c. The point management unit 22d receives the provision completion information of the product or service from the store terminal 12, and validates the points stored in the point database 14c based on the provision completion information. The payment processing unit 22e causes the store terminal 12 to transmit the provision completion information of the product or service, and upon receiving the provision completion information, performs the payment according to the payment information stored in the purchase information database 14b.

Next, FIG. 3 is a block diagram showing a schematic configuration of the store terminal 12 in the embodiment described above. Reference numeral 31 denotes a control unit that controls data in the store terminal 12. Reference numeral 32 denotes an output processing unit 32a, an input processing unit 32
b, a program unit including a provision completion information transmitting unit 32c. Reference numeral 33 denotes a database, a purchase request information database 33a storing the purchase request information distributed from the order management server 10 and the order number, and a provision indicating that provision of goods or services to the user has been completed. And a provision completion information database 33b for storing the completion information in association with the order number. Next, the inside of the program section 32 will be described. Output processing unit 32a
Reads and outputs the purchase request information stored in the purchase request information database. The input processing unit 32b inputs provision completion information indicating that provision of the product or service to the user has been completed. Provision completion information transmission unit 32c
Transmits the input provision completion information to the order management server 10.

The processing units of the program unit 22 and the program unit 32 described above may be realized by dedicated hardware, and each processing unit is a memory and a CPU (Central Processing Unit). And a program for realizing the function of each processing unit may be loaded into a memory and executed to realize the function. The memory is a non-volatile memory such as a hard disk device, a magneto-optical disk device, a flash memory, a recording medium such as a CD-ROM, which can only be read, a RAM (Random Access Me
memory) or a computer-readable and writable recording medium using a combination thereof.

Next, the operation of the order management system in the embodiment shown in FIG. 1 will be described. First, the reception processing unit 22a of the order management server 10 receives a purchase request for a product or service from the user terminal 11 of the user. At this time, the reception processing unit 22a urges the user terminal 11 to input the provision location information that the user wants to receive the service or the product requested to purchase. next,
The user terminal 11 transmits the input purchase request information to the order management server 10. Next, the order management server 10
Determine the order number for the purchase request information. At this time, if the user has registered the member ID in the member database 14a, the member ID is used as the order number. Next, the purchase information database 14b stores the purchase request information and the provision location information in association with the order number. Next, the distribution processing unit 22b stores the store terminal 1 of the store corresponding to the provision location information.
2, the purchase request information to the store and the order number are distributed.

Next, the store terminal 12 is connected to the order management server 1.
The purchase request information distributed from 0 and its order number are stored in the purchase request information database 33a. Next, the output processing unit 32a reads and outputs the purchase request information stored in the purchase request information database 33a. Next, the input processing unit 32b prompts the clerk to input provision completion information indicating that provision of the product or service to the user has been completed, and accepts the input. Next, the provision completion information transmitting unit 32c
Transmits the input provision completion information to the order management server 10. Next, the provision completion information database 33b
Stores the provision completion information in association with the order number. By the operation of the order management system described above, the store can easily provide the order service, and the user can enjoy the simple order service.

The provision location information stored in the purchase information database 14b further includes, in addition to store information for specifying a store to which the product or service is provided, seat information for providing the product or service in the store. May be. In this case, the distribution processing unit 22b distributes the provision location information including the seat information to the store terminal 12.

Further, the user registers member information (such as a password) in advance in the member database 14a which stores member ID information. Thereby, the reception processing unit 22a
Transmits a member ID and a password from the user terminal 11 and refers to the member ID and the password and the member database 14a to confirm the member himself. As described above, the reliability of the member ID is improved.

The reception processing unit 22a may cause the user terminal 11 to further transmit scheduled time information for receiving provision of a product or service, and store the scheduled time information in the purchase information database 14b. At this time, the distribution processing unit 2
2b distributes purchase request information to the store and the order number to the store terminal 12 of the store corresponding to the provision location information according to the scheduled time information.

Further, the reception processing unit 22a may cause the user terminal 11 to further transmit payment information for performing payment of goods or services, and store the payment information in the purchase information database 14b. At this time, the settlement processing unit 22e
Causes the store terminal 12 to transmit the provision completion information of the product or service, and upon receiving the provision completion information, performs the payment according to the payment information stored in the purchase information database 14b.

When a point service is provided to a user at a store, the point calculation processing section 22c refers to the member database 14a that stores member ID information uniquely assigned to each member, thereby obtaining the user. Identify the person,
The amount of points determined according to the purchase request information stored in the purchase information database 14b is calculated. At this time, the point database 14c accumulates and stores the calculated point amount in association with the member ID of the member database 14a. Next, the point management unit 22d stores the store terminal 12
Receives the provision completion information of the product or service from the company, and receives the provision completion information, thereby receiving the point database 14c.
The points stored in are set as effective points.

Next, referring to FIG. 4, information and goods in a store 61 having an order management server 10, a user's mobile phone 11 '(user terminal), and a store terminal 12 according to the second embodiment will be described. Will be described. First, the user registers as a member in order to use the order management server 10. The order management server 10 issues a unique member ID to the user, and notifies the user's mobile phone 11 '(step S10). At this time, the order management server 10 first issues a temporary member ID to the user. Note that the provisional member ID is added with restrictions such as a usage limit and an expiration date. The formal member ID is issued after the registration of the user is officially completed, and is notified to the user by mail. As a result, the user can use the temporary member ID in a state where the restriction has been released.

Next, when the user accesses the order management server 10 from the mobile phone 11 'and wants to purchase a product, the order management server 10 stores the member ID, the password, the product to be purchased, the store receiving the product, and the product. The input screen for prompting the user to input the receiving time and the type of the payment means is displayed on the mobile phone 11 '.
Is displayed (step S11). When the user finishes inputting the displayed input items, the order management server 10 receives the input purchase request of the user (step S1).
2). At this time, the order management server 10 sends the purchase request to the member I.
The information is stored as purchase request information in the member database 14a in association with D, and the point processing is also performed when the point service is performed.

Next, the order management server 10 specifies the store based on the store information included in the purchase request information, and transmits the purchase request information to the specified store 61 to the store server 12 of the store. (Step S13). The store 61 manufactures and prepares the specified product before the specified time based on the purchase request information (step S14). It is to be noted that the present invention is not limited to the method of manufacturing and preparing the product in the store 61, and it is also possible to order the product externally and obtain the product. Next, the user enters the designated store at the designated time to receive the product (step S15). At this time, the store 61 stores the list of purchase requests at a certain time before the designated time by POS.
The information is displayed on a terminal operated by a clerk such as (Point of Sales) (step S16). Thereby, the clerk of the store 61 prepares the product on the list.

Next, the user is lined up at a counter dedicated to the user whose purchase request has been registered in advance, and verbally conveys the member ID to the clerk (step S17). The clerk checks the product corresponding to the member ID on the list displayed on the screen of the store terminal 12, selects the corresponding product from the prepared products, and hands it to the user (step S18). In addition, this confirmation work,
In addition to the confirmation on the screen of the store terminal 12, a member ID may be attached or specified to the prepared product. Here, in the case of cash settlement, referring to the price of the product from the purchase request information,
The store clerk receives the cash for the product price from the user, and presses the end button of the store terminal 12 after the normal POS processing (step S19). In the case of credit card settlement, the end button of the store terminal 12 is pressed without receiving cash. Next, an end notification is sent from the shop terminal 12 to the order management server 10 (step S20). At this point, the order management server 10 performs a credit card settlement process and a point validity process. The above-mentioned store terminal 12 may be incorporated in a POS. The production of the above-mentioned product may be a manual production process, and the production instruction in that case is transmitted by voice, printed on paper, or displayed on a display. Further, the user may order from the user terminal 11 from a table in the store.

Further, a program for realizing the function of the processing unit for performing various processes by the program unit 22 in FIG. 2 and the program unit 32 in FIG. 3 is recorded on a computer-readable recording medium and recorded on the recording medium. Each processing may be performed by causing a computer system to read and execute the program thus set. Here, the “computer system” includes an OS and hardware such as peripheral devices. The “computer system” also includes a homepage providing environment (or display environment) if a WWW system is used. The “computer-readable recording medium” means a portable medium such as a floppy (registered trademark) disk, a magneto-optical disk, a ROM, a CD-ROM, and a storage device such as a hard disk built in a computer system. . Further, the “computer-readable recording medium” refers to a volatile memory (RAM) inside a computer system that becomes a server or a client when a program is transmitted through a network such as the Internet or a communication line such as a telephone line. , For a certain period of time.

The above program may be transmitted from a computer system storing the program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the "transmission medium" for transmitting a program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. Further, the above program may be a program for realizing a part of the functions described above. Furthermore, what can implement | achieve the function mentioned above in combination with the program already recorded on the computer system, and what is called a difference file (difference program) may be sufficient. As described above, the embodiments of the present invention have been described in detail with reference to the drawings. However, the specific configuration is not limited to the embodiments and includes a design and the like within a range not departing from the gist of the present invention.

[0032]

As described above, in the order management system according to the present invention, the user terminal includes the service or product purchase request information requested by the user and the location where the user receives the service or product. Since there is provided a means for inputting information and a transmitting means for transmitting the input purchase request information to the management server, it is possible to place an order at any time at a store at a designated providing place when an order is desired. Further, the order management server receives a service or product purchase request transmitted from the user terminal, and stores the purchase request information and the provision location information in association with the order number, and receiving means for determining an order number for the purchase request information. And a distribution means for distributing purchase request information to the store and the order number to the store terminal of the store corresponding to the provision location information, so that the order from the user can be accepted. , The information can be delivered to the store. This allows the user to easily place a reservation order. Also, it is possible to easily provide a reservation order service at a store. The store terminal includes a purchase request information database storing the purchase request information and the order number distributed from the order management server, an output unit for reading and outputting the purchase request information stored in the purchase request information database, By providing input means for inputting the provision completion information indicating that the provision of the product or service to the customer has been completed, and provision completion information transmitting means for transmitting the inputted provision completion information to the order management server, the reservation The goods and services of the order can be prepared in advance. Further, since the provision completion information is transmitted to the order management server, it is possible to leave the processing such as settlement, point calculation and the like upon completion of the provision to the order management server.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an overall configuration of an order management system according to a first embodiment of the present invention.

FIG. 2 is an order management server 1 according to an embodiment of the present invention.
FIG. 2 is a block diagram showing a schematic configuration of a block 0.

FIG. 3 is a block diagram showing a schematic configuration of a store terminal 12 according to one embodiment of the present invention.

FIG. 4 is a block diagram showing a flow of information and goods in an order management system according to a second embodiment of the present invention.

[Explanation of symbols]

 Reference Signs List 10 order management server 11 user terminal 11 'mobile phone (user terminal) 12 store terminal 13 network 14 database 14a member database 21 control unit 22 program unit 22a reception processing unit 22b distribution processing unit 22c point calculation processing unit 22d point management unit 22e Settlement processing unit 31 Control unit 32 Program unit 32a Output processing unit 32b Input processing unit 32c Provision completion information transmission unit 33 Database 33a Purchase request information database 33b Provision completion information database 61 Store

Claims (9)

[Claims] 1. An order management system comprising: an order management server that receives an order for a product from a user terminal; and a store terminal installed at a store that receives a service or a product ordered by the user at the user terminal. A means for inputting purchase request information of a service or a product requested by the user and information on a place where the user receives the provision of the service or the product; and the management server stores the input purchase request information in the management server. Transmitting means for transmitting to the order management server, the order management server receiving a service or product purchase request transmitted from the user terminal, and determining an order number for the purchase request information; and the order number. A purchase information database that stores purchase request information and provision location information in association with a store, and stores that correspond to the provision location information Distribution means for distributing the purchase request information to the store and the order number to the end, wherein the store terminal stores the purchase request information distributed from the order management server and the order number A request information database; an output unit that reads and outputs purchase request information stored in the purchase request information database; an input unit that inputs provision completion information indicating that provision of a product or service to a user has been completed; An order management system comprising: a provision completion information transmitting unit that transmits the provided provision completion information to the order management server; and a provision completion information database that stores the provision completion information in association with an order number. . 2. An order management server that receives purchase request information of a product transmitted from a user terminal and information of a place where the service or the product is provided, and distributes the received information to a store terminal. Receiving means for receiving a purchase request for a service or a product transmitted from a user terminal and determining an order number for the purchase request information; a purchase information database for storing purchase request information and provision location information in association with the order number; An order management server comprising: delivery means for delivering purchase request information to the store and the order number to a store terminal of the store corresponding to the provision location information. 3. The providing location information further includes, in addition to store information specifying a store to which a product or service is provided, seat information at which a product or service is provided in the store, The order management server according to claim 2, wherein the seat information is delivered to the store terminal. 4. A member database storing member ID information, wherein the receiving unit transmits a member ID and a password from a user terminal, and based on the member database based on the member ID and the password based on the member ID and the password. 4. The order management server according to claim 2, wherein the member ID is set as the order number when the member ID is confirmed. 5. The receiving means further causes the user terminal to transmit scheduled time information for receiving provision of the product or service, and stores the scheduled time information in the purchase information database. The method according to any one of claims 2 to 4, wherein the purchase request information to the store and the order number are delivered to a store terminal of the store corresponding to the provision location information according to time information. Order management server. 6. The accepting means further causes a user terminal to transmit payment information for performing payment of the product or service, stores the payment information in the purchase information database, and stores the product or service from the store terminal. 6. The payment method according to claim 2, further comprising: a payment unit configured to transmit service provision completion information and perform payment according to payment information stored in the purchase information database upon receiving the service completion information. Or the order management server according to item 1. 7. A member database for storing member ID information uniquely assigned to each member; a point calculating means for calculating a point amount determined according to the purchase request information; Member I of Member Database
A point database that accumulates and stores in association with D, a point management unit that receives provision completion information of a product or service from the store terminal, and sets points stored in the point database as effective points by receiving the provision completion information. The order management server according to any one of claims 2 to 6, further comprising: 8. An order management server which receives purchase request information of a product or service from a user terminal and information of a provision location where the service or the product is provided is transmitted to a store selected according to the provision location information. A store terminal that receives purchase request information, comprising: a purchase request information database storing the purchase request information distributed from the order management server and the order number; and a purchase request information stored in the purchase request information database. Output means for reading and outputting; input means for inputting provision completion information indicating that provision of the product or service to the user has been completed; and provision completion information for transmitting the inputted provision completion information to the order management server. Transmission means, and a provision completion information database storing the provision completion information in association with the order number. Store terminal, characterized in that the Bei. 9. A step in which a user uses a user terminal to input purchase request information of a service or a product and information of a place where the user receives the service or the product, and the input purchase Transmitting request information to an order management server; the order management server determining an order number for the purchase request information; and storing purchase request information and provision location information in a purchase information database in association with the order number. And delivering the purchase request information to the store and the order number to the store terminal of the store corresponding to the providing location information; and the purchase terminal distributes the purchase terminal from the order management server. Storing the request information and the order number in a purchase request information database; Reading and outputting the purchased purchase request information, inputting the provision completion information indicating that the provision of the product or service to the user has been completed, and transmitting the input provision completion information to the order management server. And storing the provision completion information in a provision completion information database in association with an order number.