JP2019003634A - Settlement system - Google Patents

Abstract

To provide a settlement system that costs us no labor cost, in which an input mistake and the like might not occur.SOLUTION: In a settlement system 1, a service and like information server 20 having a service and the like database 21 in which service and the like information 211 about a service or a commercial article for sale provided by each store is stored, and service and the like information extraction means 22 for extracting the service and the like information 211 on the store where customers exist from the service and the like database; an in-store terminal 30 existing inside each store; and settlement means 40 with a settlement function are connected via a network 50.SELECTED DRAWING: Figure 1

Description

The present invention relates to a payment system used in restaurants, shops, and the like.

Conventionally, after receiving the provision of services, or in exchange for goods, the price was settled with cash or a credit card at a cash register or the like. Moreover, the menu of the food and drink provided in stores, such as a restaurant, is displayed on the terminal installed in the store, and a customer operates the terminal and selects a favorite menu. Then, when leaving the store, the total amount of the menu input from the terminal at the cash register or the like is automatically calculated, and the price is settled with cash or a credit card at the cash register or the like.

In addition to this, for example, when a portable terminal, a transmitting device installed in a store, a server, and a sales terminal are connected via a network and a signal transmitted from the transmitter is received by the portable terminal, The menu data of the store is acquired from the server and displayed on the mobile terminal. When the customer selects (orders) the food from the menu, the ordered food is ordered, and the settlement request for the ordered food is cash. Disclosed is a menu-provided payment system that, when judged to be a payment, requests a sales terminal to execute a preparation process for making a cash payment, and displays on the mobile terminal that it is ready to make a cash payment. (See Patent Document 1).

JP 2017-49721 A

However, in the conventional settlement method, there is a problem that it is necessary for a person to perform a cashier operation and the like, which requires labor costs and may cause an input error.

In addition, the menu providing settlement system of Patent Document 1 requires a plurality of transmitting devices and servers to be installed in the store. In order to introduce this menu providing settlement system, the cost for purchasing such devices, There was a problem that it was expensive to maintain and manage them.

In addition, in this menu-provided payment system, order data is input to a mobile terminal that is always carried by a customer, but useful data (data about services ordered by specific individuals and purchased products). ) Could not be used. For example, in this menu-provided payment system, advertising data is displayed on a mobile terminal when a customer approaches a store based on a signal from a transmitter, and the preference of the customer who owns the mobile phone at that time is displayed. The tastes of the dishes and products are not reflected.

The inventor of the present invention has conducted intensive research and development on the above-described problems, and as a result, has found the following innovative settlement system.

The first aspect of the present invention for solving the above-described problem is that a mobile terminal possessed by a customer, a service database in which information on services provided by each store or services related to products to be stored, a service database, etc. A service information server having service information extraction means for extracting service data of a store where a customer is located from the database, an in-store terminal in each store, and a payment means having a payment function via a network It is a connected payment system, and the mobile terminal has customer history information about the service received by the customer or the purchased product, and sends store data that can identify the store where the customer is located to the service information server, etc. In addition to displaying information such as services transmitted from the information server, a specific service specified by the customer in the service information is displayed. Specific services, etc. based on completion data sent from the in-store terminal to the customer's terminal, indicating that the provision of the service corresponding to the specific service information to the customer or the transfer of the product has been completed. Information is transmitted to the payment server, and information such as specific service is added to the customer history information. The service information server provides service information of the store corresponding to the store data based on the store data transmitted from the mobile terminal. The information is extracted from the database and transmitted to the mobile terminal, and the store information terminal displays the information such as the specific service transmitted from the mobile terminal and transmits the completion data input by the store employee or customer to the mobile terminal. The payment means is a payment system characterized in that payment is made based on information such as a specific service transmitted from the mobile terminal. .

In the first aspect, the introduction cost of the settlement system and the maintenance / management cost can be reduced. In addition, since payment can be made only with the mobile terminal, the customer does not have to carry cash, and the crime prevention property of the customer can be improved.

Furthermore, since the payment procedure is performed at the mobile terminal carried by the customer, even if the payment procedure is not completed when the customer leaves the store, the payment procedure can be performed thereafter. As a result, it is possible to prevent forgetting to pay the fee, run away or shoplifting, etc.

The second aspect of the present invention is a mobile terminal possessed by a customer, a service database storing services provided by each store or services related to products for sale, and a service of a store where the customer is located from the service database. A payment system in which a service information server having a service data extraction means for extracting data, etc., a store terminal in each store, and a payment means having a payment function are connected via a network. The mobile terminal transmits the store data of the store where the customer is located to the service etc. information server, displays the service etc. information transmitted from the service etc. information server, and among the service etc. information, the specified service specified by the customer, etc. Services that send information to in-store terminals and respond to information such as specific services for customers sent from in-store terminals Based on the completion data indicating that the provision or transfer of the product has been completed, information such as the specific service is transmitted to the settlement server and the service information server, and the service information server has a customer history regarding the service received by the customer or the purchased product. Based on the store data transmitted from the mobile terminal, information such as store service corresponding to the store data is extracted from the service database, transmitted to the mobile terminal, and the specific service transmitted from the mobile terminal The information is added to the customer history information, and the store information terminal displays the information such as the specific service transmitted from the mobile terminal, and also transmits the completion data input by the store employee or customer to the mobile terminal, and the settlement means Is a payment system characterized in that payment is made based on information such as a specific service transmitted from a mobile terminal. That.

In the second aspect, it is possible to reduce the introduction cost and maintenance / management cost of the payment system. In addition, since payment can be made only with the mobile terminal, the customer does not have to carry cash, and the crime prevention property of the customer can be improved.

Furthermore, since the payment procedure is performed at the mobile terminal carried by the customer, even if the payment procedure is not completed when the customer leaves the store, the payment procedure can be performed thereafter. As a result, it is possible to prevent forgetting to pay the fee, run away or shoplifting, etc.

According to a third aspect of the present invention, there is provided a mobile terminal possessed by a customer, a service database storing services provided by each store or services related to products sold, and a service of a store where the customer is located from the service database. A payment system in which a service information server having a service data extraction means for extracting data, etc., a store terminal in each store, and a payment means having a payment function are connected via a network. The mobile terminal transmits the store data of the store where the customer is located to the service etc. information server, displays the service etc. information transmitted from the service etc. information server, and among the service etc. information, the specified service specified by the customer, etc. Services that send information to in-store terminals and respond to information such as specific services for customers sent from in-store terminals Based on the completion data indicating that the provision or transfer of the product has been completed, the specific service etc. information is transmitted to the settlement server, and the service etc. information server stores the store corresponding to the store data based on the store data transmitted from the mobile terminal. The service information is extracted from the service database and transmitted to the mobile terminal, and the store information terminal displays the specific service information transmitted from the mobile terminal and is completed by the store employee or customer. The data is transmitted to the mobile terminal, and the payment means has customer history information about the service received by the customer or the purchased product, and performs payment based on the information such as the specific service transmitted from the mobile terminal, and the specific service etc. A payment system characterized by adding information to customer history information.

In the third aspect, it is possible to reduce the introduction cost and maintenance / management cost of the payment system. In addition, since payment can be made only with the mobile terminal, the customer does not have to carry cash, and the crime prevention property of the customer can be improved.

Furthermore, since the payment procedure is performed at the mobile terminal carried by the customer, even if the payment procedure is not completed when the customer leaves the store, the payment procedure can be performed thereafter. As a result, it is possible to prevent forgetting to pay the fee, run away or shoplifting, etc.

According to a fourth aspect of the present invention, the mobile terminal further includes customer personal information including at least language information used by the customer, and the expression of information such as service displayed on the mobile terminal is changed based on the language information. The payment system according to any one of the first to third aspects is provided.

In the fourth aspect, even if the information such as service is displayed in an unknown language, it is automatically converted into the language used by the customer, so that the order / settlement can be easily made.

According to a fifth aspect of the present invention, store information related to a store is further stored in the service database, and the mobile terminal is configured to process the location information of the mobile terminal and store information based on the customer history information. The location information is transmitted to the service information server, and the store information transmitted from the service information server is displayed after the information is processed using the selecting means. Based on the location information transmitted from the portable terminal using the store extracting means, and further extracting the store information to the portable terminal. The payment system according to any one of the first to fourth aspects is characterized by transmitting.

In the fifth aspect, the customer history information can be utilized to display appropriate store information according to the customer's preference and preference tendency. Further, since the store information providing the store information can be displayed in accordance with the customer's request, efficient advertisement can be performed to the customers who are likely to visit the store.

According to a sixth aspect of the present invention, store information related to the store is further stored in the service database, the mobile terminal further includes location information of the mobile terminal, and the location information is transmitted to the service etc. information server. The service information server displays the store information transmitted from the information information server, the service information server extracts the store information from the service database based on the location information, and the selecting means for processing the store information based on the customer history information. Extracting the store information from the database such as the service based on the location information using the store extracting means, and then transmitting the store information processed using the selecting means to the portable terminal. The payment system according to any one of the first to fourth features.

In the sixth aspect, it is possible to display more appropriate store information according to the customer's preference and preference tendency by utilizing the customer history information. In addition, since the store information providing the store information can be displayed in accordance with the customer's request, more efficient advertisement can be performed to a customer who is likely to visit the store.

According to a seventh aspect of the present invention, the mobile terminal transmits the store condition input from the customer together with the location information to the service etc. information server, and the store extraction means is based on the location information and the store criteria from the service etc. database. The payment system according to the fifth or sixth aspect is characterized by extracting store information.

In the seventh aspect, it is possible to display more appropriate store information that is more suitable for the customer's preference and preference tendency.

In an eighth aspect of the present invention, the mobile terminal transmits the request information about the input store and the message information input to the mobile terminal to the service information server and displays the message information input to the in-store terminal. The service information server transmits / receives the message information between the request transmitting means for transmitting the request information to each in-store terminal, the in-store terminal that has transmitted the message information to the request information, and the mobile terminal. And a message exchange means for performing the display, wherein the in-store terminal displays the request information and the message information input to the portable terminal, and transmits the input message information to an information server such as a service. It exists in the payment system in any one of 1-4.

In the eighth aspect, the customer and the store employee can discuss and negotiate conditions before the customer goes to the store.

According to a ninth aspect of the present invention, in the eighth aspect, the request information includes regional information, and the request transmitting means transmits the request information only to an in-store terminal related to the regional information. In the payment system.

In the ninth aspect, since the request information can be transmitted only to the in-store terminal related to the regional information, the customer discusses and negotiates the conditions before going to the store in a region where the customer is not located. be able to.

According to a tenth aspect of the present invention, the service information server further has a request information notification condition set by each store, and the request transmission means is only for the terminal in the store of the store where the request information satisfies the request information notification condition. In the settlement system according to the eighth aspect, the request information is transmitted.

In the tenth aspect, the request information is transmitted to the in-store terminal only when each store satisfies a predetermined request information notification condition, so that the customer discusses and negotiates the conditions before going to the store. Etc. can be performed more efficiently.

In an eleventh aspect of the present invention, the payment server transmits unsettled information to the mobile terminal when the payment is not completed despite receiving the specific service information from the mobile terminal. Is a settlement system according to any one of the first to tenth aspects, which displays unsettled information.

In the eleventh aspect, forgetting to pay a fee, eating away, shoplifting, etc. can be prevented more reliably.

According to a twelfth aspect of the present invention, the service etc. information and the specific service etc. information include service etc. location information relating to the place where the service is provided in the store or the location of the product displayed in the store, The payment system according to any one of the first to eleventh aspects is characterized in that, after the customer designates the specific service etc. information, the service etc. location information included in the specific service etc. information is displayed.

In the twelfth aspect, since the information on the service providing location and the product display location can be displayed on the portable terminal, the customer can easily go to the service providing location and the product display location without hesitation.

According to a thirteenth aspect of the present invention, in the service etc. information and the specific service etc. information, the service etc. location information related to the place where the service is provided in the store or the layout information in the store The mobile terminal displays the route from the position of the mobile terminal to the service location information based on the location information of the mobile device, the location information of the service, and the layout information after the customer specifies the specific service information, etc. It exists in the payment system in any one of the 1st-11th aspect characterized by the above-mentioned.

In the thirteenth aspect, since the route from the current position to the service providing location or the product display location can be displayed on the mobile terminal, the customer can easily use the service providing location or the product display location without hesitation. Can go to.

According to a fourteenth aspect of the present invention, in the payment system according to any one of the first to thirteenth aspects, the store is a restaurant and the service information is a cooking menu.

In the fourteenth aspect, ordering and settlement at a restaurant can be easily performed.

FIG. 1 is a schematic diagram of a payment system according to the first embodiment. FIG. 2 is a flowchart showing the operation of the payment system according to the first embodiment. FIG. 3 is a schematic diagram of a payment system according to the second embodiment. FIG. 4 is a flowchart showing the operation of the payment system according to the second embodiment. FIG. 5 is a schematic diagram of a payment system according to the fourth embodiment. FIG. 6 is a flowchart showing the operation of the payment system according to the fourth embodiment.

Embodiments of a payment system according to the present invention will be described below with reference to the accompanying drawings. In addition, this invention is not limited to the following embodiment.
(Embodiment 1)

FIG. 1 shows a schematic diagram of a payment system according to the present embodiment when a store is a restaurant. As shown in FIG. 1, the payment system 1 includes a mobile terminal 10 carried by a customer, a service information server 20, in-store terminals 30 installed in a plurality of stores, and a payment means 40. These are connected via the network 50.

First, the mobile terminal 10 will be described. The mobile terminal 10 relates to a display unit 11 that can display a store menu, an input unit 12 that can input information, personal information 13 that includes language information used by the customer, and a dish that the customer has eaten before. Customer history information 14 including information.

The display unit 11 is not particularly limited as long as it can display a store menu or the like, and may be a liquid crystal panel, for example. The input unit 12 is not particularly limited as long as it can input information, and may be a keyboard or a touch panel, for example, and may also serve as the display unit 11.

The personal information 13 is not particularly limited as long as it is information related to the customer.

In addition, the customer history information 14 is information on at least the food that the customer has previously eaten. For example, the category of dishes provided by stores such as Japanese and French cuisine, the names of dishes such as curry and rice, the total calories of the dishes, The date and time of eating, the price of the dish, the location information of the store that provided the dish, the availability of discount services such as coupons, the type of discount service used, the amount paid for a single meal, the number of people who visited the store together, etc. As with the personal information 13, it is recorded in the memory (storage area) of the portable terminal 10.

If it has such a function as the portable terminal 10, it will not specifically limit, For example, mobile phones other than a smart phone, a smart phone, a tablet type computer, etc. are mentioned.

Next, the service etc. information server 20 will be described. The service etc. information server 20 has a service etc. database 21 in which service etc. information 211 such as a menu of each store is stored, and a service etc. information extracting means 22.

The service etc. information 211 is not particularly limited as long as it is information relating to the dish provided in the store. For example, the name of the dish and nutrients contained in the dish (energy, protein, lipid, carbohydrate, mineral, vitamin, salt, etc.) Substances that cause allergies (milk, eggs, wheat, buckwheat, peanuts, shrimp, crab, etc.) and their contents (nutrient value), cooking prices, etc.

The service etc. database 21 and the service etc. information extraction means 22 can store the service etc. information 211 and can extract the service etc. information 211 of the store corresponding to the store data based on the store data described later. If it can do, it will not specifically limit, For example, the database management system (DBMS) etc. which are marketed are mentioned.

The service information server 20 is not particularly limited as long as it has such a function, and examples thereof include a personal computer.

Further, the in-store terminal 30 will be described. The in-store terminal 30 is installed (arranged) in the store, and has an in-store terminal display unit 31 and an in-store terminal input unit 32 as with the mobile terminal 10. Here, the store may be an independent store, or in the case of a facility such as a department store, each floor may be one store and can be set as appropriate.

The in-store terminal display unit 31 and the in-store terminal input unit 32 are not particularly limited as long as they have the same functions as the display unit 11 and the input unit 12 of the mobile terminal 10 described above. Further, the in-store terminal 30 is not particularly limited as long as it is installed (arranged) in the store and has such a function, and may be a dedicated terminal, for example, a smartphone or a tablet computer There may be. A plurality of in-store terminals 30 may be installed (arranged) in the same store.

The settlement means 40 is not particularly limited as long as it can settle a fee for dishes provided in a store. For example, a settlement function of a credit card company or a bank, a settlement function using a virtual currency, or a company issues it independently. A payment function using points and a unique payment function provided by a mobile phone company are included. A plurality of settlement means 40 may exist.

The network 50 is not particularly limited as long as it can connect the mobile terminal 10 or the like (regardless of wired or wireless), and includes the Internet, for example.

Next, the operation of the payment system 1 will be described. FIG. 2 is an operation flowchart of the payment system 1 according to the present embodiment.

First, when store data is input to the mobile terminal 10 (S1), the store data is transmitted to the service etc. information server 20. Here, the store data is not particularly limited as long as it is information that can specify the store where the customer is located. The store data may be, for example, a specific number assigned to the store, or may be a matrix type two-dimensional code such as an address, a barcode or a QR code (registered trademark). Furthermore, a global positioning system (GPS ) Or WiFi (registered trademark) routers or the like. The specific number is input by a touch panel or the like as the input unit 12, the barcode or the matrix type two-dimensional code is input by photographing with a camera or the like provided in the mobile terminal 10, and the position information is input to the mobile terminal 10. It is input by the GPS reception function provided.

The service information server 20 that has received the store data uses the service information extraction means 22 to extract service information 211 such as a store menu corresponding to the store data from the service database 21 (S2). Send to.

When receiving the service etc. information 211, the mobile terminal 10 displays the service etc. information 211 on the display unit 11 (S3). At this time, based on the customer history information 14, a dish that suits the taste of the customer may be displayed at the top, and the customer normally uses the menu information display based on the language information included in the personal information 13. You may change to your language.

Then, the customer who sees the service etc. information 211 designates (inputs) the food (specific service etc. information) he / she wants to eat (S4). Then, the specific service information is transmitted to the in-store terminal 30 and displayed on the in-store terminal display unit 31 of the in-store terminal 30.

The employee of the store who sees the specific service information creates a dish indicated by the specific service information. When the dish is provided to the customer, the employee inputs completion data indicating that the dish indicated by the specific service information is provided to the in-store terminal 30 (S6).

The input completion data is transmitted to the mobile terminal 10. Then, the mobile terminal 10 that has received the completion data transmits the specific service information to the settlement means 40. The settlement means 40 that has received the information such as the specific service performs a settlement for the provision of the dish (S7). Thereafter, the mobile terminal 10 adds the specific service information to the customer history information 14 (S8).

The transmission of the specific service information from the mobile terminal 10 to the payment means 40 and the addition of the specific service information to the customer history information 14 may be performed simultaneously, or the specific service to the customer history information 14 may be performed simultaneously. After the addition of information is completed, transmission of information such as a specific service from the mobile terminal 10 to the settlement means 40 may be performed.

By configuring the payment system 1 in this way, it is possible to perform payment for dishes provided only by the mobile terminal 10, so that the customer does not need to carry cash and the crime prevention property of the customer can be improved.

In addition, since the payment system 1 requires almost no new equipment, the introduction cost and the maintenance / management cost can be kept low as compared with the conventional payment system.

Furthermore, since the payment procedure is performed at the mobile terminal 10 carried by the customer, even if the payment procedure is not completed when the customer leaves the store, the payment procedure can be performed thereafter. As a result, it is possible to prevent forgetting to pay the fee and avoid eating away.

If the settlement procedure has not been completed, unsettled information indicating that the settlement has not been completed is transmitted from the settlement means 40 to the mobile terminal 10 and the settlement to the mobile terminal 10 has not been completed. You may make it display. By doing in this way, it is possible to more reliably prevent forgetting to pay the fee, eating away, and the like.

Moreover, in the payment system 1, since the display of the menu etc. displayed on the portable terminal 10 can be changed based on the personal information, the desired dish can be easily obtained without knowing the language before the customer is changed. Can be ordered and settled.

And since the menu which the store provides can be displayed on the portable terminal 10 which the customer is using, the time of dish selection can be shortened. Moreover, since the nutritional value etc. which were ingested in the past can be displayed on the portable terminal 10, a customer can be alerted about the bias | inclination etc. of nutritional value. Furthermore, since the history of dishes taken in the past can be displayed on the mobile terminal 10, the customer can easily grasp the frequency of eating out, the cost required for eating out, and the like. As a result, this information can be used to control and optimize household spending.

In the present embodiment, the payment system 1 is configured such that the mobile terminal 10 has the customer history information 14, but the present invention is not limited to this. For example, the payment system may be configured such that the service information server has customer history information, or the payment system may be configured such that the payment means has customer history information.

Furthermore, the payment system may be configured so that the mobile terminal, the service information server and the payment means each have customer history information, or the payment system is configured so that two of them each have customer history information. May be.

Even if comprised in this way, since the customer history information is stored in a plurality of devices in addition to the same effect as the settlement system according to the present embodiment, the loss of the customer history information due to some reason is prevented. be able to. Needless to say, when the payment system is configured such that the service information server has customer history information, the mobile terminal that has received the completion data must also send the specific service information to the service information server. Yes.
(Embodiment 2)

In the first embodiment, the most basic configuration of the present invention has been described, but the present invention is not limited to this. For example, as shown in FIG. 3, the mobile terminal 10A further includes the current mobile terminal 10A position information 15 and sorting means 16, and the service information server 20A further stores store information 212 such as store position information. The settlement system 1A may be configured to further include a service database 21A and store extraction means 23 to be stored.

Here, the position information 15 is not particularly limited as long as it is information that can specify the position of the mobile terminal 10. For example, the position information 15 may be position information obtained by GPS (Global Positioning System), or the surrounding WiFi (registered trademark). ) Location information obtained from an access point.

The sorting means 16 is based on the customer history information 14 and will be described in detail later, but the order (priority order) of the store information transmitted from the service database 21A is changed, or the store information transmitted A program that performs information processing such as deleting some of them, specifically, a program that performs such information processing using artificial intelligence (AI) or the like.

Note that, based on the customer history information 14, what store information is displayed at the top or what store information is deleted can be set as appropriate. For example, when the AI determines that the customer often eats Japanese food based on the customer history information 14 (when the customer's preference is determined to be Japanese food), the store that provides Japanese food is positioned at the top. You may make it change order so that it may do, or delete store information other than the store which provides Japanese food. At this time, a store providing a discount coupon or the like may be displayed higher.

Furthermore, the store information 212 includes at least store location information, and in addition, the store name, the category of food provided by the store, such as Japanese cuisine and French cuisine, the reputation of the store, comments on the store, meals at the store The average unit price, crowded time zone, discount coupons, store images and videos, etc. are included.

And the store extraction means 23 can extract the store information 212 of the store which satisfy | fills a predetermined condition based on the positional information 15 transmitted from 10A of mobile terminals, and the positional information (store information 212) of a store. If it is, it will not specifically limit, For example, it is realizable with the database management system (DBMS) etc. which are marketed similarly to the information extraction means 22 etc. for services.

Here, the predetermined condition (store condition) is not particularly limited, and may be set in advance or may be set by the customer. Specifically, for example, it exists within a radius of 300 m from the mobile terminal 10A. For example, the condition of the store to be used. In addition, about another structure, it is the same as that of the payment system of Embodiment 1. FIG.

Next, with reference to FIG. 4, the operation of the settlement system 1A according to the present embodiment will be described. FIG. 4 is a flowchart showing the operation of the settlement system 1A according to the present embodiment. Here, since the operation after the store data is input to the mobile terminal 10A is the same as the operation of the payment system 1 according to the first embodiment, the operation before that will be described.

First, when trying to check a restaurant near the point where the customer is present, the location information 15 is transmitted from the mobile terminal 10A to the service information server 20A (s1).

The service information server 20A that has received the location information 15 extracts the store information 212 of the store that satisfies a predetermined condition by the store extraction means 23 based on the location information 15 (s2), and transmits it to the mobile terminal 10A ( s3).

Then, the mobile terminal 10A performs an information operation such as changing the order of the transmitted store information 212 by the sorting unit 16 (s4). Thereafter, the store information 212 after the information processing is displayed on the display unit 11 (s5). When the displayed store information 212 is selected, it becomes store data in the first embodiment.

By configuring the settlement system 1A in this way, in addition to the same effects as the settlement system of the first embodiment described above, the customer history information 14 is utilized to optimize the store according to the customer's food and product preferences. Information 212 can be displayed. On the other hand, the store side providing the store information 212 can also display the store information 212 on the mobile terminal 10A according to the customer's preference, so that efficient advertising is performed to customers who are likely to visit the store. be able to.

In the present embodiment, the sorting unit 16 performs an information operation such as changing the order of the transmitted store information 212. However, the information operation may not be performed. However, in this case, it goes without saying that the advertising efficiency of the store is lowered.
(Embodiment 3)

In the second embodiment, the store information is extracted using the position information of the mobile terminal, but the present invention is not limited to this.

For example, service information and specific service information include service location information related to the location where the service is provided in the store or the location of the product displayed in the store, and layout information within each store. After specifying the service information, the mobile terminal displays the service location information and the route from the location where the customer is (the location of the mobile terminal) to the location indicated by the service location information in the specific service information. It may be.

Here, “service location information” is not particularly limited as long as it is information regarding the location where the service is provided in the store or the location of the product displayed in the store, for example, a sentence indicating the location of the service counter. It may also be a management number of a fixture in which the product is displayed. The “layout information” is not particularly limited as long as it is information related to the layout (arrangement / arrangement) in the store, and may be, for example, a schematic layout in the store.

Further, the “route displayed on the mobile terminal” is not particularly limited as long as it can guide the customer to the target location. You may make it guide | invade with the audio | voice output from a portable terminal.

The position of the mobile terminal in the store can be obtained from, for example, WiFi (registered trademark) routers or the like that are arranged in the store.

In the payment system of the present embodiment, information on the service providing location and the product display location can be displayed on the mobile terminal in this way, so that the customer is not lost and the service providing location and the product display location are displayed. You can easily go to.

In addition, since the mobile terminal can display the route from the current position to the service providing location or the product display location, the customer can easily go to the service providing location or the product display location without hesitation. .
(Embodiment 4)

In the embodiment described above, payment can be made without communication between the customer and the employee of the store, but the present invention is not limited to this. For example, as shown in FIG. 5, the payment system 1B may be configured so that the service information server 20B further includes a request transmission unit 25 and a message exchange unit 26. Other configurations are the same as those of the settlement system according to the first embodiment.

The request transmission means 25 is not particularly limited as long as it can transmit the request information input to the mobile terminal 10 to the in-store terminal 30, and examples thereof include a program having such a function.

Here, the request information is not particularly limited as long as it is information related to the store desired by the customer. For example, the area name, address, station name, postal code, type of business such as a beauty salon or a restaurant, the fee for the service provided, etc. Can be mentioned. When the request information includes area information such as the area name, address, and station name, the request transmission means 25 is connected to the in-store terminal of the store in the area and the area adjacent to the area. Only request information may be transmitted. The area information is not particularly limited as long as it is information that can specify an area even if it is other than the above.

The message exchange means 26 is not particularly limited as long as the message information can be transmitted and received between the in-store terminal 30 that has transmitted the message information in response to the request information and the mobile terminal 10. Specific examples include programs having such functions.

Note that the message exchange means 26 may be configured such that the portable terminal 10 can transmit and receive message information only with one in-store terminal 30, or the portable terminal 10 and the in-store terminal 30A, and the portable terminal 10 and the store. As in the internal terminal 30B, the message information may be transmitted and received between the mobile terminal 10 and a plurality of in-store terminals. At this time, needless to say, message information between the mobile terminal 10 and the in-store terminal 30A is not displayed on the display unit of the in-store terminal 30B.

In this embodiment, the in-store terminal 30 is associated with the store data of the store where the in-store terminal 30 is placed, and the store data is extracted from the message information or the like input to the in-store terminal 30 ( Acquisition). Specifically, for example, a method of adding the store data of the store where the in-store terminal 30 is placed to the message information input to the in-store terminal 30 and transmitting the message data to the mobile terminal 10 can be cited.

Here, the message information is information input to the in-store terminal 30 in response to the request information, information input to the mobile terminal 10 in response to the message transmitted from the in-store terminal 30, and the like. Specifically, as the message information, for example, “Chinese Chinese” input to a certain in-store terminal 30 in response to request information “a restaurant near station A and offering Chinese cuisine for 1,000 yen”. Information such as “provide rice cake for 900 yen”, information such as “provide Chinese rice cake for 900 yen”, information such as “Will it be cheaper”?

Next, the operation of the payment system 1B will be described. FIG. 6 is an operation flowchart of the payment system 1B according to the present embodiment. Here, as will be described later, since the operation after the store data is input to the mobile terminal 10 is the same as the operation of the payment system 1 according to the first embodiment, the operation before that will be described.

First, when request information is input to the mobile terminal 10 (SS1), the request transmission means 25 transmits the request information to each in-store terminal 30, and the request information is sent to the in-store terminal display unit 31 of each in-store terminal 30. Are displayed (SS2).

Then, among the employees of each store who have seen the request information, the employee of store A who thinks that it can respond to the request inputs message information M1 for the request information to the terminal input unit 32 in the store ( SS3).

The input message information M1 is transmitted to the mobile terminal 10 by the message exchange means 26 and displayed on the display unit 11 of the mobile terminal 10 (SS4).

If the customer who has seen the message information M1 wishes to ask an employee of the store A, he / she inputs new message information M2 to the input unit 12 of the mobile terminal 10 (SS5). The message information M2 is similarly displayed on the in-store terminal display unit 31 of the in-store terminal 30A by the message exchange means 26 (SS6). Such message exchange is continued until it is clear that some agreement is obtained between the customer and the employee of the store A or that it is not possible to obtain an agreement (SS7).

If no agreement is obtained, the exchange of message information ends, new request information is input, and the same operation is performed again. On the other hand, when the agreement is obtained, the store data of the store A where the in-store terminal 30A is placed becomes the store data of the first embodiment, and after the customer goes to the store A, the store data is related to the first embodiment. The same operation as the settlement system is performed (SS8).

By configuring the payment system 1B in this way, in addition to the effects of the payment system of the first embodiment, the customer and the store employees discuss the terms and conditions before the customer goes to the store (for example, immediately Asking whether you can receive the service, discount negotiations, etc.).
(Embodiment 5)

In the payment system of the fourth embodiment, the request information is transmitted based on the area information included in the request information, but the present invention is not limited to this. For example, the request information notification condition determined by each store is stored in the service database, and the request transmission means stores the request information notification condition only when the request information satisfies the request information notification condition. The request information may be transmitted to the in-store terminal.

Here, the request information notification condition is not particularly limited as long as it is a condition for determining whether or not to notify the store of request information. Examples of the request information notification condition include a product and its price, service content and its price, business type, area, address, station name, and the like. The notification condition includes “not defining (not inputting) a notification condition”.

By configuring the payment system in this way, the request information is sent to the in-store terminal only when the request information notification conditions set by each store are satisfied. And condition negotiations can be conducted more efficiently.

In the present embodiment, the request information notification condition is stored in the service database, but the holding method is not particularly limited as long as it exists in the service information server.
(Other embodiments)

In the payment system according to the second embodiment, the mobile terminal is configured to have the customer history information, the position information, and the selection unit, but the present invention is not limited to this. For example, the payment system may be configured such that the service information server has customer history information and sorting means.

With this configuration, after the service information server performs the same processing as the information processing described in the second embodiment using the location information of the mobile device transmitted from the mobile device, By transmitting the store information to the mobile terminal, the same effect as in the second embodiment can be obtained.

Further, in the above-described embodiment, the service etc. information and the store information are stored in the service etc. database. However, even if these are stored in another database, these databases are the concept of the service etc. database. It is clear that it is included in

Furthermore, in the first embodiment, the completion data is input by the store employee, but the present invention is not limited to this.

For example, the customer may input completion data. Specifically, the completion data may be input by inputting a service such as a barcode described in a product package or the like or information specifying the product to the mobile terminal. Here, the information for specifying the service or the product is not particularly limited, and examples thereof include a service name, a product name, a barcode described in a product package, a matrix type two-dimensional code, and the like.

As described above, even if the completion data is input by the customer, the same effect as the settlement system of the first embodiment can be obtained.

In the first embodiment, the payment system for providing services when the store is a restaurant has been described. However, the present invention can also be used as a payment system for selling products.

In this case, it goes without saying that the information such as the service information and the specific service information described above is information related to the product. For example, service information includes the name of the product, nutrients contained in the product (energy, protein, lipids, carbohydrates, minerals, vitamins, salt, etc.), and substances that cause allergies (milk, eggs, wheat, buckwheat, peanuts)・ Shrimp, crab etc.), their content (nutrient value), product price, etc. These can be set as appropriate according to services and products handled by the store.

1, 1A, 1B Payment system 10, 10A Mobile terminal 11 Display unit 12 Input unit 13 Personal information 14 Customer history information 15 Location information 16 Sorting means 20, 20A, 20B Service etc. information server 21, 21A Service information etc. database 211 Service etc. Information 212 Store information 22 Service etc. information extraction means 23 Store extraction means 25 Request transmission means 26 Message exchange means 30 In-store terminal 31 In-store terminal display section 32 In-store terminal input section 40 Settlement means 50 Network

Claims (14)

A mobile device owned by the customer,
Service etc. information having a service etc. database storing service etc. information related to services provided by each store or products to be sold, and service etc. information extracting means for extracting service etc. data of the store where the customer is from the service etc. database. Server,
In-store terminals in each store,
A payment means having a payment function;
Is a payment system connected via a network,
The mobile terminal has customer history information about the service received by the customer or the purchased product,
Send store data that can identify the store where the customer is located to the information server such as the service,
While displaying the service etc. information transmitted from the service etc. information server, among the service etc. information, the specific service etc. information designated by the customer is sent to the in-store terminal,
The specific service etc. information is transmitted to the settlement server based on the completion data transmitted from the in-store terminal and indicating that the provision of the service corresponding to the specific service etc. information to the customer or the transfer of the product is completed. And adding information such as the specific service to the customer history information,
Based on the store data transmitted from the mobile terminal, the service information server extracts service service information of the store corresponding to the store data from the service database, and transmits the service data to the mobile terminal.
The store information terminal displays information such as a specific service transmitted from the mobile terminal, and transmits the completion data input by an employee of the store or the customer to the mobile terminal,
The settlement means performs settlement based on information such as a specific service transmitted from the mobile terminal;
A payment system characterized by that. A mobile device owned by the customer,
Service etc. information having a service etc. database storing service etc. information related to services provided by each store or products to be sold, and service etc. information extracting means for extracting service etc. data of the store where the customer is from the service etc. database. Server,
In-store terminals in each store,
A payment means having a payment function;
Is a payment system connected via a network,
The mobile terminal transmits store data that can identify a store where the customer is located to the information server such as the service,
While displaying the service etc. information transmitted from the service etc. information server, among the service etc. information, the specific service etc. information designated by the customer is sent to the in-store terminal,
Based on the completion data transmitted from the terminal in the store and indicating that the provision of the service corresponding to the specific service etc. information to the customer or the transfer of the product has been completed, the specific service etc. information is sent to the settlement server and the Send it to the service information server,
The service etc. information server has customer history information regarding the service received by the customer or the purchased product,
Based on the store data transmitted from the mobile terminal, the service information of the store corresponding to the store data is extracted from the service database and transmitted to the mobile terminal,
Add the specific service information transmitted from the mobile terminal to the customer history information,
The store information terminal displays information such as a specific service transmitted from the mobile terminal, and transmits the completion data input by an employee of the store or the customer to the mobile terminal,
The settlement means performs settlement based on information such as a specific service transmitted from the mobile terminal;
A payment system characterized by that. A mobile device owned by the customer,
Service etc. information having a service etc. database storing service etc. information related to services provided by each store or products to be sold, and service etc. information extracting means for extracting service etc. data of the store where the customer is from the service etc. database. Server,
In-store terminals in each store,
A payment means having a payment function;
Is a payment system connected via a network,
The mobile terminal transmits store data that can identify a store where the customer is located to the information server such as the service,
While displaying the service etc. information transmitted from the service etc. information server, among the service etc. information, the specific service etc. information designated by the customer is sent to the in-store terminal,
The specific service etc. information is transmitted to the settlement server based on the completion data transmitted from the in-store terminal and indicating that the provision of the service corresponding to the specific service etc. information to the customer or the transfer of the product is completed. And
The service information server is
Based on the store data transmitted from the mobile terminal, the service information of the store corresponding to the store data is extracted from the service database and transmitted to the mobile terminal,
The store information terminal displays information such as a specific service transmitted from the mobile terminal, and transmits the completion data input by an employee of the store or the customer to the mobile terminal,
The settlement means has customer history information regarding the service received by the customer or the purchased product,
Make a payment based on the specific service information transmitted from the mobile terminal, and add the specific service information to the customer history information,
A payment system characterized by that. The mobile terminal further includes personal information of the customer including at least language information used by the customer,
The payment system according to any one of claims 1 to 3, wherein an expression of the service information displayed on the portable terminal is changed based on the language information. Store information about the store is further stored in the service database,
The mobile terminal further includes position information of the mobile terminal and selection means for processing store information based on customer history information,
Send the location information to the service information server,
The store information transmitted from the information server such as service is displayed after information processing using the selecting means,
The service etc. information server further has store extraction means for extracting store information from the service etc. database based on the location information,
The store extraction means is used to extract store information based on the location information transmitted from the mobile terminal, and to transmit the store information to the mobile terminal. The payment system according to claim 1. Store information about the store is further stored in the service database,
The mobile terminal further includes position information of the mobile terminal,
Send the location information to the service information server,
Display the store information transmitted from the service information server,
The service etc. information server further comprises selection means for processing store information based on customer history information, and store extraction means for extracting store information from the service database based on the location information,
After the store information is extracted from the service database based on the location information using the store extraction unit, the store information processed by the selection unit is transmitted to the mobile terminal. The settlement system according to any one of claims 1 to 4. The mobile terminal transmits the store conditions input from the customer to the information server such as the service together with the location information,
The settlement system according to claim 5 or 6, wherein the store extraction unit extracts store information from the service database based on the position information and the store conditions. The mobile terminal transmits the request information regarding the input store and the message information input to the mobile terminal to the information server such as the service, and displays the message information input to the in-store terminal,
The service etc. information server includes request transmission means for transmitting the request information to the in-store terminals,
A message exchange means for transmitting and receiving message information between the in-store terminal that has transmitted the message information in response to the request information and the mobile terminal;
The terminal in the store displays the request information and the message information input to the mobile terminal, and transmits the input message information to the information server such as service. The payment system according to claim 1. The request information includes regional information,
The payment system according to claim 8, wherein the request transmission means transmits the request information only to an in-store terminal related to the regional information. The service etc. information server further has a request information notification condition determined by each store,
9. The settlement system according to claim 8, wherein the request transmission means transmits the request information only to an in-store terminal of a store where the request information satisfies the request information notification condition. The payment server sends unsettled information to the mobile terminal when payment is not completed despite receiving information such as a specific service from the mobile terminal,
The payment system according to claim 1, wherein the mobile terminal displays the unsettled information. The service etc. information and the specific service etc. information include service etc. location information related to the place where the service is provided in the store or the location of the product displayed in the store,
The said portable terminal displays the service etc. positional information contained in the said specific service etc. information, after the said customer designates specific service etc. information, The any one of Claims 1-11 characterized by the above-mentioned. Payment system. The service etc. information and the specific service etc. information include location information such as service location in the store or layout information in the store and location of the goods displayed in the store,
The mobile terminal, after the customer specifies specific service etc. information, based on the location information of the mobile terminal, the service etc. location information and the layout information, the route from the location of the mobile terminal to the service etc. location information The payment system according to claim 1, wherein the payment system is displayed. The store is a restaurant;
The payment system according to any one of claims 1 to 13, wherein the service information is a cooking menu.