JP6818922B2 - Product provision system - Google Patents

Description

The present invention relates to a product providing system.

In recent years, EC (Electronic Commerce) sites have been used by many people as a method of providing (selling) products (see Patent Documents 1 and 2).
Such EC sites also include sites operated by supermarkets, that is, "net supermarket" sites.

JP-A-2018-181372 JP-A-2002-24652

In recent years, there has been a demand for improving the convenience of online supermarkets in which fresh foods are also provided as products, but even if the prior art described in Patent Documents 1 and 2 is simply applied, such a demand cannot be met. The situation.

The present invention has been made in view of such a situation, and an object of the present invention is to realize a net supermarket that is more convenient for customers.

In order to achieve the above object, the product providing system of one aspect of the present invention is
A first management means for managing information including a place designated as a delivery destination of a product among the management places of a predetermined group and a purchaser of a product belonging to the predetermined group for each one or more groups.
A second that accepts one or more delivery destinations designated by the purchaser belonging to the predetermined organization from among a plurality of delivery destinations including the delivery destination designated by the predetermined organization managed by the first management means. 1 Reception means and
A second management means for managing information about products that can be provided to the purchaser,
Presenting means for presenting to the purchaser one or more products that can be delivered to the one or more delivery destinations received by the first reception means among the products managed by the second management means. When,
To be equipped.

According to the present invention, it is possible to realize a net supermarket that is more convenient for customers.

It is a figure which shows the outline of an example of the service which can be realized by the product providing system including the information processing apparatus which concerns on one Embodiment of this invention. It is a figure which shows an example of the operation screen displayed on the customer terminal operated by the customer who uses this service. It is a figure which shows the structure of the product providing system including the management server which concerns on one Embodiment of this invention. FIG. 3 is a diagram showing the relationship between the management server of FIG. 3 and each of a business office terminal, a customer terminal, a store terminal, a driver terminal, an HC server, a Drug server, an SM server, and an external server. It is a block diagram which shows an example of the hardware configuration of the management server among the product providing systems shown in FIGS. 3 and 4. It is a functional block diagram which shows the functional configuration for executing the net super management process among the functional configurations of the management server 1 of FIG. It is a figure which shows the specific example of the information displayed on the customer terminal. It is a figure which shows the specific example of the information displayed on the customer terminal. It is a figure which shows the specific example of the information displayed on the customer terminal. It is a figure which shows the specific example of the alternative product selection screen displayed on the customer terminal. It is a figure which shows the specific example of a picking list. It is a figure which shows the specific example of the shortage registration screen and the shortage cancellation screen in picking. It is a flowchart which shows the flow of a shortage processing. It is a figure which shows the specific example of a driver application. It is a figure which shows the specific example of a driver application. It is a figure which shows the specific example of a driver application. It is a figure which shows the specific example of a driver application. It is a figure which shows the specific example of the order detail screen. It is a figure which shows the specific example of the delivery person movement function. It is a flowchart which shows the flow from the completion of picking to the completion of delivery. It is a flowchart which shows the specific example of the inventory fluctuation of the product which is not inventory-controlled. It is a price transition diagram of a product in a net supermarket. It is a figure explaining the specific flow from picking to delivery of fresh food. It is a schematic diagram which shows the layout example of the base which performs the processing until packing fresh food for each customer. It is a schematic diagram which showed the experimental condition which concerns on the examination of the structure of the cold storage bag for packing. It is a schematic diagram showing the experimental conditions related to the examination of the configuration of the cold storage bag for packing, and is a diagram different from FIG. 25. It is a figure which showed the experimental result which concerns on the examination of the structure of the cold storage bag for packing. It is a figure which shows the specific example of the cancellation screen of a product displayed on a customer terminal.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

First, with reference to FIGS. 1 and 2, an outline of services to which the product providing system to which the present invention is applied (see FIGS. 3 and 4 described later) will be described.

FIG. 1 is a diagram showing an outline of an example of a service (hereinafter, referred to as “the service”) that can be realized by a product providing system including an information processing device according to an embodiment of the present invention.

This service is an example of a service provided by a service provider (service provider G in FIG. 4 described later). In this service, a product sold at an actual supermarket store T (hereinafter referred to as "actual store T") is stored by a customer C who is located at a business operator J away from the actual store T for the purpose of working, etc. It is purchased using a terminal such as a smartphone (customer terminal 3 as shown in FIG. 4 described later). Then, the product purchased in this way is delivered to the delivery destination H in the business establishment J and delivered to the customer C.
Here, the "product" means a product that can be purchased at an online supermarket. Specifically, for example, not only products sold at a physical store T such as a supermarket, but also various products sold at a store such as a home improvement store or a drug store adjacent to the physical store T fall under the category of "product". To do. In other words, the customer C who uses the net supermarket can purchase not only the actual store T but also the products sold in the neighboring stores at once. That is, the customer C can purchase the products offered at the plurality of stores with one payment.

The net supermarket in this service exists on the Internet, but is a net supermarket linked to each actual store T. Therefore, the products handled at the net supermarket and the amount thereof are synchronized (coordinated) with the products handled at the actual store T and the amount thereof.
In this way, the existence of an online supermarket for each actual store T makes it easy to create stores that take advantage of regional characteristics, ease of procurement, easy coordination of prices, and the need for a special distribution center. There is a merit in.

The business establishment J on the left side of FIG. 1 has a delivery destination H (for example, a room with a workplace) of a net supermarket associated with the actual store T on the right side of the figure. Here, it is assumed that the representative R of the business operator J operates the business office terminal 2. Further, the customer C is located at the delivery destination H of the business establishment J for the purpose of work or the like, and operates the customer terminal 3 such as a smartphone.
On the other hand, in the actual store T at the right end of FIG. 1, a clerk E and a driver D exist. The clerk E operates the store terminal 4. The driver D operates the driver terminal 5 when delivering the product P.

In this service, first, the processes of steps S1 to S5 are performed before the customer C uses the net supermarket.
After that, the processes of steps S6 to S12 are performed as the processes related to the use of the net supermarket.
In this service, the processes of steps S1 to S6 are performed on the customer side (representative R and customer C), and the processes of steps S7 to S12 are performed on the store side.

Specifically, for example, in step S1, the representative R of the business establishment J operates the business establishment terminal 2 to access the business establishment registration website LP and registers the business establishment J (business establishment registration). I do. By registering the establishment J, the product P can be delivered to the delivery destination H of the establishment J for the first time. That is, the customer C located at the business establishment J can use the net supermarket.
More specifically, for example, when a new establishment is registered, provisional registration is made, and then when approval is given by this service, an account such as an ID that enables login to this service is created for each establishment J. Is issued to. In the My Page (not shown) that can be accessed from the business office terminal 2 by the issued account, it is possible to register the delivery destination H, manage the customer C, and the like.

Here, the "business establishment registration website LP" is a website for performing business establishment registration and login, which is necessary for using the net supermarket.
The users of the website LP for business establishment registration are not particularly limited, but in this embodiment, only the representative R of the business establishment J who registers the business establishment can use the website LP for business establishment registration, and the customer. C shall not be able to use the website LP for business establishment registration.
Representative R can also download leaflets (PDF files) for internal distribution by using the business establishment registration website LP. As a result, the representative R can introduce this service to one or more employees, etc. (that is, candidates for the customer C) belonging to the establishment J.

On the top page of the website LP for business establishment registration (not shown), an input field for login operation or new business establishment registration is provided along with an introduction of the net supermarket. Representative R logs in from this top page or registers a new office.

When a new business establishment is registered from the business establishment registration website LP, one or more delivery destinations H are associated with the target business establishment J and registered. Specifically, for example, when the business establishment is registered with XX Co., Ltd. as the business establishment J, the delivery destination H such as the △△ sales office or the □□ sales office is linked and registered.
Further, the actual store T is associated with the delivery destination H on a one-to-one basis and managed.
In addition, one or more areas are linked and managed in the store T. Here, the "area" refers to an area that exists for each zip code. That is, when the business establishment is registered, the area (zip code) of the actual store T is registered, and whether or not the business establishment can be registered is whether or not the actual store T exists (that is, the corresponding mail). It is judged by whether the number exists).

When the establishment registration is performed by the representative R of the establishment J, the employees of the establishment J can use this service as the customer C, but in the present embodiment, the customer of the establishment C It is assumed that this service is used by using the application software (hereinafter referred to as "NS application") dedicated to the net supermarket installed in advance on the terminal 3.
Specifically, in step S2, the customer C operates the customer terminal 3 to access the app store AT that enables the customer terminal 3 to download the NS application, and downloads (DL) the NS application. As a result, the customer C can use the net supermarket by operating the customer terminal 3.
However, the method for using the net supermarket is not particularly limited to the above-mentioned method adopted in the present embodiment, and for example, a method that enables the use of the net supermarket by a browser function may be adopted.

In step S3, the customer C operates the customer terminal 3 to activate the NS application.
If necessary, a tour will be conducted in step S4. That is, in step S4, the customer C operates the customer terminal 3 to visit the net supermarket. "Visit" refers to a function that allows you to browse the product P sold at the online supermarket without logging in to this service.
When a customer C visits a predetermined online supermarket, he / she operates the customer terminal 3 to search for a store from his / her current location, a store search from an address, a store search from a zip code, or the like. You can select a supermarket (hereinafter referred to as "visit store"). Further, the customer C may automatically recommend the tour store recommended to the customer C without searching by himself / herself, that is, the customer C may select the tour store by using the "recommended" function.
Since the tour is a function that can be used without logging in to this service, for example, the following usage restrictions can be set. That is, (1) it is not possible to proceed to the purchase procedure, and (2) as a favorite of customer C, it is possible to use a function (hereinafter referred to as "favorite function") for temporarily storing the browsed product in a predetermined storage area. It is also possible to set usage restrictions such as not being able to use (3) the function that allows you to record a predetermined memo while browsing a product (hereinafter referred to as the "shopping memo usage function"). it can.

In step S5, the representative R operates the business office terminal 2 to register the customer information. Specifically, one or more customers C who use the NS application are associated with the registered business establishment J. As a result, the customer C can use the net supermarket by using the NS application.

In step S6, the customer C uses the NS application to shop at the online supermarket. Specifically, for example, the customer C makes a purchase at the net supermarket by performing an operation of selecting and ordering a desired product P from one or more products sold at the net supermarket.

In step S7, the clerk E of the actual store T performs picking while appropriately using the store terminal 4.
"Picking" means taking out the ordered product from the sales floor of the actual store T.
It is assumed that application software (hereinafter referred to as "picking application") that enables input / output of information required for picking is installed in the store terminal 4.
Here, if the ordered product is out of stock, the clerk E can register the out of stock for each product by using the picking application.

In step S8, the driver D performs packing while appropriately using the driver terminal 5.
"Packing" means packing or the like for delivering picked products. In this embodiment, the picking is performed by the driver D, but the picking is not particularly limited to this, and may be performed by another person such as a clerk E.
It is assumed that application software (hereinafter referred to as "driver application") that enables input / output of information required for packing is installed in the driver terminal 5.
The driver D attaches a label indicating the customer C to the foldable container (hereinafter referred to as “folding container”) and packs the picked product P. Further, at the time of packing, the driver D inspects whether or not the contents of the ordered product P and the contents of the picked product P match. The inspection method is not particularly limited, but in the present embodiment, it is assumed that a method using an identifier such as a barcode or a QR code (registered trademark) is adopted.

In step S9, the driver D operates the driver terminal 5 to perform a process of determining the amount to be paid by the customer C who purchases the product P (hereinafter, referred to as "POS registration"). The POS registration is performed by the driver D in the present embodiment, but is not particularly limited to this, and may be performed by another person such as a clerk E.
Specifically, the driver D performs POS registration based on the list of the packed products P presented to the driver terminal 5, and presents the amount to the customer C.
The customer C who has been presented with the purchase amount of the product P can recognize the amount required for the purchase.

In step S10, the driver D performs loading while appropriately using the driver terminal 5.
Specifically, the driver D loads the packed product P into the delivery vehicle or the like, and checks the loaded product P with reference to the order list presented to the driver terminal 5.

In step S11, the driver D delivers the product P loaded on the delivery vehicle or the like to the delivery destination H of the business establishment J while appropriately using the driver terminal 5.
Specifically, the driver D refers to the data presented on the driver terminal 5, for example, the data of the product P loaded on the delivery vehicle or the like when the product P is delivered to the business establishment J, and is the delivery destination. Check the product P that has been delivered to H. Further, the driver D notifies the customer C that the delivery to the delivery destination H has been completed by operating the driver terminal 5. The specific method of notifying the customer C that the delivery has been completed is not particularly limited, but in the present embodiment, a method of presenting a message indicating that the delivery has been completed to the customer terminal 3 is adopted. And.

Upon receiving the presentation that the delivery has been completed, the customer C can recognize the completion of the delivery of the product P purchased at the net supermarket to the delivery destination H by the presentation.
As a result, the customer C can take back the product P stored at the delivery destination H in the business establishment J, for example, after completing his / her duties at the business establishment J on that day. You don't have to stop by T.
As a result, customer C can use his time efficiently. Further, since the actual store T can reduce the number of customers visiting the store without lowering the sales, it is possible to eliminate the cash register queue at the time of congestion in the evening, for example. In addition, if the number of customers who use the online supermarket increases, the number of cash registers can be reduced, which can contribute to saving labor costs and improving the efficiency of the store area.

Here, the product P that has been delivered to the customer C may be returned by the customer C. In such a case, in step S12, the driver D performs the return processing.
Specifically, by operating the driver terminal 5, the driver D performs, for example, POS (payment processing), cancellation processing for a credit card company, point return processing, and the like as return processing.

FIG. 2 is a diagram showing an example of an operation screen displayed on a customer terminal operated by a customer who uses this service.

In FIG. 2, the top screen of the NS application is drawn as an example of the operation screen of the customer terminal 3. Customer C can perform shopping at an online supermarket by activating the NS application and performing various operations (for example, login operation) with the top screen shown in FIG. 2 as a base point.

The top screen of the NS application is composed of display areas F1 to F7. Of these, in the display area F1, in order from the left end, the current number of points, the user name of customer C, a software button for displaying My Page, and a software button for displaying the contents of the shopping cart are displayed. ..

"Points" are given to each customer C according to the usage status of this service. The content of the points is not particularly limited. For example, it may be a group common point common to the entire predetermined group, including services other than this service provided by the service provider G. In addition, it may be a dedicated point that can be used exclusively at the net supermarket provided by this service. In this case, the dedicated points may be exchanged for group common points, or the points may be exchanged for predetermined electronic money.

"My Page" is a page dedicated to Customer C, which is provided for each Customer C who uses this service. Customer C can make various settings from My Page. Specifically, for example, the registration information can be edited, the password can be changed, the points held can be confirmed, the delivery destination H can be changed, and the like.

The "cart" is a shopping cart page that displays a list of products P to be purchased. Customer C can actually carry out the purchase procedure from the shopping cart. Although not shown, when the product P is in the shopping cart, the number of the product P in the shopping cart is displayed on the right shoulder.

In the display area F2, an input field for searching the product P is displayed. By inputting the name of the desired product P in this input field, the customer C can check whether or not the product P is sold at the net supermarket.
In addition, by performing an operation (for example, a tap operation) to specify the input field displayed in the display area F2, the product P sold at the net supermarket can be searched from various categories. May be good. In this case, the screen transitions to a separate screen (not shown) displaying icons indicating various categories such as food, daily necessities, DIY, medicine, advertising items, this month's recommendations, special sale items, and PB (Private Brand). Alternatively, they may be displayed in a superimposed manner.

In the display area F3, a name or the like indicating the delivery destination of the product P is displayed. By looking at this display, the customer C can confirm where the purchased product P will be delivered when shopping at the online supermarket.
In addition, by performing an operation of designating the display area F3 (for example, a tap operation), it is possible to select and specify one or more delivery destinations H registered in advance, or to specify the contents of the delivery destination H (for example, an address). It may be possible to change it. In this case, for example, the screen transition or overlapping display may be performed on a separate screen (not shown) in which an icon indicating one or more delivery destinations H registered in advance is displayed.

In the display area F4, a tab menu for the customer C to perform various operations is displayed. Specifically, for example, tab menus such as "HOME", "special feature", "favorite", "recipe list", and "order history" can be displayed.
FIG. 2 shows a state in which "HOME" is selected from the tab menu. As shown in FIG. 2, when "HOME" is selected from the tab menu, the display area 5 is represented by, for example, an icon described as "PICK UP of this week" or "Roulette for what this week's menu is to be done". The icon, the icon labeled "Summer Double Point Campaign", the software button labeled "See details", etc. are displayed. When an operation for designating these icons or software buttons displayed in the display area F5 (for example, a tap operation) is performed, the screen transitions to a page on which detailed information is posted.
Since the tab menu can be scrolled horizontally by swiping or the like, a menu other than the tab menu described above can be added.

Recommended special features are displayed in the display area F6. In the "recommended special feature", one or more special features recommended for the customer C among various special features planned by the service provider G side are displayed as banners. If there is a special feature of interest from one or more special features displayed on the banner, customer C performs an operation to specify the special feature (for example, a tap operation) to display a screen on the page showing the details of the special feature. It can be transitioned. In addition, a list of recommended special features can be displayed by performing an operation (for example, tap operation) that specifies a software button labeled "list". The recommended special feature can be scrolled horizontally by swiping.

In the display area F7, a footer button for the customer C to perform various operations is displayed. Since the footer button can be displayed at all times while the NS application is running, the operation can be accepted at any timing. The types of software buttons that make up the footer buttons are not particularly limited, but in this embodiment, there are five types of software buttons, which are described as "HOME", "flyer", "shopping memo", "NEWS", and "MENU", respectively. It consists of software buttons.
When an operation for designating the footer button described as "HOME" (for example, a tap operation) is performed, the screen displayed on the customer terminal 3 transitions to the home screen.
When an operation to specify the footer button labeled "flyer" (for example, tap operation) is performed, the screen displayed on the customer terminal 3 displays the content of the leaflet of the advertisement issued by the service provider G side. Transition to the screen shown. As a result, customer C can shop while checking the contents of the leaflet at any time.
When an operation (for example, a tap operation) for specifying the footer button labeled "shopping memo" is performed, the shopping memo is displayed in a list. "Shopping memo" refers to a memo function that makes it possible to easily input the contents of a memo that would normally be written on paper or the like. A search function can be provided in the "shopping memo".
When an operation for designating the footer button labeled "NEWS" (for example, a tap operation) is performed, a list of items to be notified (notified) from the service provider G side to the customer C is displayed. If there is an unread notice, a predetermined badge is attached to the right shoulder of the icon indicating the footer button labeled "NEWS".
When an operation to specify the footer button labeled "MENU" (for example, a tap operation) is performed, the screen displayed on the customer terminal 3 becomes the screen displaying the burger menu (menu for navigating in the NS application). Transition.

Next, the configuration of the product providing system that realizes the above-mentioned provision of the service, that is, the product providing system including the server 1 according to the embodiment of the present invention will be described with reference to FIGS. 3 and 4.
FIG. 3 is a diagram showing a configuration of a product providing system including a management server according to an embodiment of the present invention.

The product providing system shown in FIG. 3 includes a management server 1, a business office terminal 2, a customer terminal 3, a store terminal 4, a driver terminal 5, an HC server 6, a Drag server 7, an SM server 8, and the like. It is configured to include an external server 9.
The management server 1, the office terminal 2, the customer terminal 3, the store terminal 4, the driver terminal 5, the HC server 6, the Drag server 7, the SM server 8, and the external server 9 each pass through a predetermined network N such as the Internet. Are interconnected.

The management server 1 is managed by the service provider G, and appropriately communicates with the business office terminal 2, the customer terminal 3, the store terminal 4, the driver terminal 5, the HC server 6, the Drag server 7, the SM server 8, and the external server 9. At the same time, various processes for realizing this service are executed.

The business office terminal 2 is an information processing device operated by the representative R, and is composed of, for example, a personal computer, a smartphone, a tablet, or the like.

The customer terminal 3 is an information processing device operated by the customer C, and is composed of, for example, a personal computer, a smartphone, a tablet, or the like.

The store terminal 4 is an information processing device operated by the store clerk E, and is composed of, for example, a personal computer, a smartphone, a tablet, or the like.

The driver terminal 5 is an information processing device operated by the driver D, and is composed of, for example, a personal computer, a smartphone, a tablet, or the like.

The HC server 6 is managed by a home center manager (not shown) and manages a product P sold at the home center.

The Drug server 7 is managed by a drugstore administrator (not shown), and manages the product P sold at the drugstore.

The SM server 8 is managed by the manager (not shown) of the supermarket (actual store T), and manages the product P sold in the supermarket.

The external server 9 is composed of one or more servers managed by an external administrator. For example, a server that manages a system that provides detailed information and image data of various products that can be purchased at an online supermarket, a server that manages an EC site of a drug store, a server that manages a system that provides detailed information about drugs, etc. Is included in the external server 9.

FIG. 4 is a diagram showing the relationship between the management server of FIG. 3 and each of a business office terminal, a customer terminal, a store terminal, a driver terminal, an HC server, a Drug server, an SM server, and an external server.

The business establishment terminal 2 displays the business establishment registration website LP managed by the management server 1. As a result, the representative R can register the business establishment J in this service by operating the business establishment terminal 2 (for example, step S1 in FIG. 1).

The customer terminal 3 activates an NS application that enables the net supermarket managed by the management server 1. In addition, the customer terminal 3 displays the payment website PS. As a result, the customer C can shop at the net super NS and have the purchased product P delivered to the delivery destination H by operating the customer terminal 3 (for example, steps S3 to S6 in FIG. 1). ).

The store terminal 4 activates a picking application that enables the dedicated application management website AS managed by the management server 1. As a result, the clerk E can perform picking by operating the store terminal 4 (for example, step S7 in FIG. 1).

The driver terminal 5 activates a driver application that enables the dedicated application management website AS managed by the management server 1. As a result, the driver D can perform packing, POS registration, loading, delivery, and return processing by operating the driver terminal 5 (for example, steps S8 to S12 in FIG. 1).

Each of the HC server 6 and the external server 9 provides the information required for this service to the management server 1 by batch processing among the various information held by itself. As a result, the management server 1 can acquire the information required for this service.

FIG. 5 is a block diagram showing an example of the hardware configuration of the management server among the product providing systems shown in FIGS. 3 and 4.

The management server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an output unit 16, and an input unit 17. A storage unit 18, a communication unit 19, and a drive 20 are provided.

The CPU 11 executes various processes according to the program recorded in the ROM 12 or the program loaded from the storage unit 18 into the RAM 13.
Data and the like necessary for the CPU 11 to execute various processes are also appropriately stored in the RAM 13.

The CPU 11, ROM 12 and RAM 13 are connected to each other via the bus 14. An input / output interface 15 is also connected to the bus 14. An output unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.

The output unit 16 is composed of a display such as a liquid crystal display, a speaker, or the like, and outputs various information as images or sounds.
The input unit 17 is composed of, for example, a keyboard or the like, and outputs various information.
The storage unit 18 is composed of a DRAM (Dynamic Random Access Memory) or the like, and stores various data.
The communication unit 19 communicates with other devices (for example, the business terminal 2 and the customer terminal 3 in FIGS. 3 and 4) via the network N including the Internet.

A removable media 30 made of a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is appropriately mounted on the drive 20. The program read from the removable media 30 by the drive 20 is installed in the storage unit 18 as needed.
In addition, the removable media 30 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18.

Although not shown, the hardware shown in FIG. 5 also includes the office terminal 2, the customer terminal 3, the store terminal 4, the driver terminal 5, the HC server 6, the Drag server 7, and the SM server 8 shown in FIGS. 3 and 4. It can have basically the same configuration as the configuration. Therefore, the description of the hardware configuration of the business office terminal 2, the customer terminal 3, the store terminal 4, the driver terminal 5, the HC server 6, the Drag server 7, and the SM server 8 will be omitted.

By collaborating with the various hardware of the management server 1 of FIG. 5 and the various software, it is possible to execute various processes including the net super management process on the management server 1. As a result, the service provider G can provide the above-mentioned service to the customer C.
"Net super management process" means the process of managing the above-mentioned service.
Hereinafter, the functional configuration for executing the net super management process executed on the management server 1 will be described.

FIG. 6 is a functional block diagram showing a functional configuration for executing the net super management process among the functional configurations of the management server 1 of FIG.

As shown in FIG. 6, in the CPU 11 of the management server 1, when the execution of the net super management process is controlled, the customer management unit 101, the delivery destination reception unit 102, the product management unit 103, and the presentation unit 104 , The purchase reception unit 105, the delivery information generation unit 106, the recipe management unit 107, the payment management unit 108, the site management unit 109, and the return management unit 110 function.

The customer management unit 101 manages information including the place designated as the delivery destination H of the product P among the management places of the predetermined group and the purchaser of the product P belonging to the predetermined group for each one or more groups. To do.
Specifically, the customer management unit 101 is a place managed by the business establishment J that is designated as the delivery destination H of the product P, an employee of the business establishment J, and the product P. Information including customer C who is a purchaser (hereinafter referred to as "customer information") is acquired and managed for each one or more business establishments J.
The acquired customer information for each business establishment J is stored and managed in the customer DB181.
For example, if the warehouse of the △△ sales office of XX Co., Ltd. (business establishment J) is designated as the delivery destination H, the warehouse (delivery destination H) and the XX stock that is the purchaser of the product P. Customer information including company employees □□ is managed by the customer management unit 101.

The delivery destination reception unit 102 is one or more deliveries designated by the purchaser belonging to the predetermined group from among a plurality of delivery destinations H including the delivery destination H designated by the predetermined group managed by the customer management unit 101. Accept the first H.
Specifically, the delivery destination reception unit 102 is an employee of the business establishment J from among a plurality of delivery destinations H including the delivery destination H designated by the business establishment J managed by the customer management unit 101. In addition, one or more delivery destinations H specified by the customer C who is the purchaser of the product P are accepted.
For example, when the warehouse of the △△ business office is designated as the delivery destination H by XX Co., Ltd. (business establishment J) from among the plurality of delivery destinations H, the delivery destination reception unit 102 accepts this designation.

The product management unit 103 manages information on the product P that can be provided to the purchaser of the product P belonging to the predetermined organization.
Specifically, the product management unit 103 manages information on the product P (hereinafter, referred to as "product information") that can be provided to the customer C who is an employee of the business establishment J and is a purchaser of the product P. To do. The product information is stored and managed in the product DB 182.
For example, information about all the products P that the customer C can purchase at the net supermarket is managed as the product information.

Further, the product management unit 103 acquires and manages information on the price of the product P as information on the product P that can be provided to the purchaser at a predetermined timing.
Specifically, the product management unit 103 acquires and manages information on the price of the product P (hereinafter, referred to as “price information”) as information on the product P that can be provided to the customer C at a predetermined timing.
As a result, it is possible to prevent a difference in the price of the product P between the case where the product P is purchased directly at the actual store T and the case where the product P is purchased at the net supermarket NS.
Specifically, for example, when the price information is acquired at 5-minute intervals, even if the actual store T reduces the price, the price after the price reduction is at least 5 minutes after the price reduction. It will be reflected in the price of Net Super NS. Here, if the real time is used instead of the 5-minute interval, the price difference can be prevented from occurring at all. That is, the price of the product P handled by Net Super NS can always be kept up to date.

In addition, the product management unit 103 manages information on the inventory of the product P as information on the product P that can be provided to the purchaser.
As a result, it is possible to manage the shortage of the product P provided to the customer C.

Among the products P managed by the product management unit 103, the presentation unit 104 provides the purchaser with each of the one or more products P that can be delivered to the one or more delivery destinations H received by the delivery destination reception unit 102. Present.
Specifically, the presentation unit 104 can deliver to one or more delivery destinations H received by the delivery destination reception unit 102 among the products P stored and managed in the product DB 182 by the product management unit 103. Each of the above products P is presented to customer C.
For example, as for the product P that the customer C can select and purchase at the net supermarket, only the products that can be delivered to the place designated as the delivery destination H by the customer C are displayed at the net supermarket. As a result, customer C tried to select and purchase product P, but later learned that there were circumstances in which delivery was not possible (address of delivery destination H, delivery time zone, inventory of product P, etc.), and eventually purchased. It is possible to avoid a situation in which time is lost due to failure.

In addition, the presentation unit 104 presents the recipe information described later in place of or together with one or more products P that can be delivered to the delivery destination H.
As a result, when using the net supermarket, the customer C can purchase the product P while considering the usage example (that is, the recipe) of the product P handled by the net supermarket. As a result, the burden on the customer C who suffers from daily menus can be reduced.

Further, the presentation unit 104 presents information on the price of the product P managed by the product management unit 103 as information on each of one or more products P that can be delivered to the delivery destination H.
As a result, the customer C can know the latest price of the product P handled at the net supermarket.

Further, the presentation unit 104 is a substitute product of the product P that does not have inventory among the products P that the purchaser has specified or is expected to specify the purchase based on the information on the inventory managed by the product management unit 103. Information is presented as information about each of one or more products P that can be delivered to the delivery destination H.
Specifically, based on the inventory information, the presenting unit 104 provides information on the substitute product of the product P, which is out of stock, among the products P designated for purchase by the customer C or expected to be designated. Present to.
As a result, the customer C can easily purchase the product P as a substitute for the product P that is out of stock. In addition, on the net supermarket side, the decrease in sales due to shortage can be compensated for by the sales of alternative products.

When the purchaser of the product P belonging to the predetermined organization specifies the purchase of the predetermined product P among the one or more products P presented by the presentation unit 104, the purchase reception unit 105 specifies the purchase. Accept.
Specifically, the purchase reception unit 105 is an employee of the business establishment J and a purchaser of the product P for a predetermined product P among the one or more products P presented to the customer C by the presentation unit 104. When the purchase designation is made by the customer C, the purchase designation is accepted.
For example, when the customer C is specified to purchase the radish displayed on the net supermarket by operating the customer terminal 3, the purchase reception unit 105 accepts the radish.

The delivery information generation unit 106 generates information on the delivery of the product P to be delivered to the delivery destination H based on the purchase designation of the product P belonging to the predetermined organization for the predetermined product P.
Specifically, the delivery information generation unit 106 is a product to be delivered to the delivery destination H based on the designation of the purchase of the product P by the customer C who is an employee of the business establishment J and is a purchaser of the product P. Generates information about P's delivery (hereinafter referred to as "delivery information").
For example, when the customer C purchases the product P at the net supermarket, the delivery information of the product P purchased by the customer C is generated.
As a result, the driver D can efficiently deliver the product P based on the generated delivery information.

The recipe management unit 107 manages information (hereinafter, referred to as “recipe information”) regarding a cooking recipe using at least a part of one or more products P presented to the customer C. The recipe information is stored and managed in the recipe DB 183.
For example, the recipe of Furofuki radish using radish handled in the net supermarket is stored and managed in the recipe DB 183 by the recipe management unit 107.

The payment management unit 108 manages the payment process when the customer C purchases the product P using the net super NS.
In addition, the settlement management unit 108 manages the points of the customer C.

The site management unit 109 manages the business establishment registration website LP and the dedicated application management website AS, which are the websites provided in this service.
In addition, the site management unit 109 manages the NS application, the picking application, and the driver application, which are dedicated applications provided in this service.

The return management unit 110 executes control of the return process by the driver terminal 5 when the customer C who purchased the product P at the net supermarket requests the return of the product P.
Specifically, the return management unit 110 executes control of processing such as POS (settlement processing), cancellation processing for the credit card company, and point refund processing by the driver terminal 5.

Next, a specific example of this service will be described with reference to FIGS. 7 to 22.
FIG. 7 is a diagram showing a specific example of information displayed on the customer terminal.

FIG. 7A shows an example of a product ranking screen among the information displayed on the customer terminal 3.
Customer C makes a purchase on the Net Super NS by operating the customer terminal 3, and at that time, the customer C refers to the ranking of the product P sold on the Net Super NS (hereinafter referred to as “product ranking”). be able to.
As a result, the customer C can shop while confirming what the popular product P looks like.

The product ranking screen illustrated in FIG. 7A is composed of display areas F11 and F12.

In the display area F11, the notation "product ranking" and a photograph of the product P, a price, and a brief explanation about the product P as a part of the product information of a plurality of products P ranked in the product ranking. The sentence is displayed.
The photograph of the product P constitutes a software button, and the detailed information of the product P can be displayed by performing an operation of pressing (for example, a tap operation).
On the product ranking screen illustrated in FIG. 7A, a photograph of the product P ranked 1st to 3rd and a part of the photograph of the product P ranked 4th are displayed. This indicates that the product ranking screen can be scrolled horizontally by swiping or the like. That is, on the product ranking screen, the product information of the product P after the fourth place in the ranking can be sequentially displayed.

An icon imitating a shopping cart (hereinafter referred to as "cart icon") displayed on the right shoulder of the photo of product P is added to the shopping cart by pressing (for example, tapping). be able to. The customer terminal 3 may be provided with a vibration function that vibrates when the product P is added to the shopping cart. As a result, the customer C can feel that the product P has been added to the shopping cart through the tactile sensation.

The heart-shaped icon (hereinafter referred to as the "heart icon") displayed on the right side of the price of the product P is pressed (for example, a tap operation) to make the product P "favorite" (figure). It can be added to 2).

In the display area F12, a software button labeled "View list" is displayed. The software button labeled "View list" can be pressed (for example, tapped) to display a product ranking page (not shown) containing detailed product ranking information. ..

FIG. 7B shows an example of the recipe ranking screen among the information displayed on the customer terminal 3.
Customer C makes a purchase on the Net Super NS by operating the customer terminal 3, and refers to the ranking of cooking recipes using product P (hereinafter referred to as “recipe ranking”) presented at that time. can do.
As a result, the customer C can shop while checking what the popular recipe looks like.

The product ranking screen illustrated in FIG. 7B is composed of display areas F13 and F14.

In the display area F13, a notation of "recipe ranking", a picture of a dish as a part of recipe information of a plurality of recipes ranked in the recipe ranking, an amount of money required to make the dish, and A brief description of the recipe is displayed.
The photo of the recipe constitutes a software button, and detailed information of the recipe can be displayed by performing an operation of pressing (for example, a tap operation).
On the recipe ranking screen illustrated in FIG. 7B, photographs of recipes ranked 1st to 3rd and a part of photographs of recipes ranked 4th are displayed. This indicates that the recipe ranking screen can be scrolled horizontally by swiping or the like, similar to the product ranking screen. That is, on the recipe ranking screen, the recipe information of the recipes after the 4th place in the ranking can be sequentially displayed.

The cart icon displayed on the right shoulder of the recipe photo adds one or more products P required to make the dish to the shopping cart by pressing (for example, tapping). be able to.

The heart icon displayed on the right side of the amount of money required to cook a dish can be added to a "favorite" (Fig. 2) by pressing it (for example, tapping it).

In the display area F14, a software button labeled "View list" is displayed. By pressing the software button labeled "View list" (for example, tapping), you can display the recipe ranking page (not shown) with detailed information on the recipe ranking. ..

FIG. 7C shows an example of a screen of a bargain item among the information displayed on the customer terminal 3.
The customer C makes a purchase on the net super NS by operating the customer terminal 3, and can refer to the information on the bargain item (hereinafter referred to as "sale item information") presented at that time.
As a result, customer C can make a wallet-friendly (reduced expense) shopping while checking what is today's bargain item.

The screen of the bargain item illustrated in FIG. 7C is composed of display areas F15 and F16.

In the display area F15, the notation "today's special sale item", a photograph of the special sale item P, an amount of money, and a brief explanation are displayed as the special sale item information.
The photo of the product P that is on sale constitutes a software button, and by performing an operation of pressing (for example, a tap operation), detailed information of the product P that is on sale can be displayed. ..

The cart icon displayed on the right shoulder of the photograph of the product P that is on sale can be added to the shopping cart by pressing (for example, tapping) the product P.

The heart icon displayed on the right side of the price of the product P that is on sale can be added to the "favorite" by pressing the product P (for example, tapping the product).

In the display area F16, a software button labeled "View list" is displayed. The software button labeled "View list" is a special sale item list page (figure) in which detailed information on one or more products P that are on sale is posted by pressing the button (for example, tap operation). (Not shown) can be displayed.
FIG. 8 is a diagram showing a specific example of information displayed on the customer terminal.

FIG. 8A shows an example of a “favorite” screen among the information displayed on the customer terminal 3.
The customer C makes a purchase on the net super NS by operating the customer terminal 3, and at that time, the customer C can refer to the product P and the recipe registered in the "favorite".
As a result, the convenience of the customer C who uses the Net Super NS can be improved.

The "favorite" screen illustrated in FIG. 8A is composed of display areas F21 and F22.

In the display area F21, it is indicated that "favorite" is selected from the tab menu described above with reference to FIG. In addition, it is shown that "single item list" is selected from "single item list", "recipe list", and "folder list" which are submenus of "favorite".
The "single item list" refers to a list of one or more products P registered as "favorites". The "recipe list" refers to a list of one or more recipes registered as "favorites". The "folder list" refers to a list of folders arbitrarily created by customer C for the purpose of organizing information when registering a product P or a recipe as a "favorite". When 1 is selected from the "single item list", "recipe list", and "folder list", the content (list) is displayed in the display area F22.
In the example of FIG. 8, "single item list" is selected. Therefore, in the display area F22, a list of products P registered as "favorites" is displayed.
Specifically, in the display area F22, as a part of the product information of one or more products P registered in "Favorites", a photograph of the product P, a price, and a brief description about the product P are displayed. , An icon indicating the category of the product P is displayed.
The photograph of the product P constitutes a software button, and the detailed information of the product P can be displayed by performing an operation of pressing (for example, a tap operation).

The cart icon displayed in the upper right part of the photo of the product P registered in "Favorites" can be added to the shopping cart by pressing (for example, tapping).

The circular check input field displayed at the lower right of the photo of the product P registered in "Favorites" is an input field for deleting from "Favorites", and the operation to press (for example, tap operation) is performed. By doing so, a check is made and the product P can be deleted from "favorites".

The icon displayed at the bottom of the price of the product P registered in "Favorites" is an icon indicating the category of the product P.
An icon labeled "Cheap Challenge" is displayed at the bottom of the price of the product displayed at the left end of the display area F22 in FIG. 8 (A). This icon indicates that the product P belongs to the category of bargain products for which Net Super NS is challenging the cheapness.
Further, an icon described as "advertisement item" is displayed at the lower part of the price of the item displayed at the right end of the display area F22 in FIG. 8A. This icon indicates that the product P belongs to the category of the bargain item posted on the leaflet (advertisement) of Net Super NS.

FIG. 8B shows an example of the “Add to Favorites” screen among the information displayed on the customer terminal 3.
The customer C can add the product P and the recipe to the "favorite" by operating the customer terminal 3.
As a result, the convenience of the customer C who uses the Net Super NS can be improved.

The "Add to Favorites" screen illustrated in FIG. 8B is composed of display areas F23 and F24.

In the display area F23, there is a notation "Add to Favorites", a column for selecting the folder name of the folder in which the product P registered as "Favorites" is saved, and the product P of the product P registered as "Favorites". Part of the information (for example, manufacturer name, product name, price, etc.) is displayed.
In the display area F24, a software button described as "favorite registration" and a software button described as "cancel" are displayed.
Customer C selects a folder to save to and presses the software button labeled "Favorite registration" (for example, tap operation) to display the product information in the display area F23. P can be registered in "favorites". The customer C registers the product P in which the product information is displayed in the display area F23 in the "favorite" by performing an operation of pressing the software button labeled "cancel" (for example, a tap operation). Can be canceled.

FIG. 9 is a diagram showing a specific example of information displayed on the customer terminal.

FIG. 9A shows a screen of the search result of the product P among the information displayed on the customer terminal 3.
By operating the customer terminal 3, the customer C can search for a desired product P from one or more products P sold on the Net Super NS.
As a result, the convenience of the customer C who uses the Net Super NS can be improved.

The search result screen illustrated in FIG. 9A is composed of display areas F31 and F32.

In the display area F31, the number of items indicating the search result of the product P and the software button described as "sort" are displayed. The software button labeled "Sort" is a button that is pressed when the search results are sorted and displayed.
In the display area F32, a photograph of the product P extracted as a result of the search, a part of the product information, a selection field for specifying the purchase quantity, a software button labeled "Add to cart", and a software button. A heart symbol icon to be registered in "Favorites" and a software button labeled "Add to cart" are displayed.
Customer C selects and specifies the quantity to be purchased in the selection field for specifying the purchase quantity, and presses the software button labeled "Add to cart" (for example, tap operation). Product P can be added individually to the shopping cart.
In addition, a check input field is provided on the left shoulder of the photograph of the product P. By checking this check input field, you can select one or more products P and press the software button labeled "Add to cart at once" (for example, tap operation) to shop all at once. Can be added to the cart.
Although not shown, if the product P is sold out, "sold out" is displayed in the photo of the product P, and the software button to be added to the shopping cart becomes inactive.

FIG. 9B shows a screen showing a list of products P put in the shopping cart among the information displayed on the customer terminal 3.
By operating the customer terminal 3, the customer C displays one or more products P in the shopping cart, changes the quantity to be purchased, deletes the product from the shopping cart, gives instructions on how to deal with the shortage, and the like. It can be carried out.

The screen showing the list of the products P put in the shopping cart illustrated in FIG. 9B is composed of the display areas F33 and F34.

In the display area F33, a photograph of the product P in the shopping cart, a part of the product information, a software button labeled "Delete", a quantity selection field for changing the purchase quantity, and " A software button labeled "Buy later", a check entry field for specifying whether or not you want an alternative product, and a software button labeled "Select alternative product" are displayed.
When the operation of pressing the software button labeled "Delete" (for example, tap operation) is performed, the target product P is deleted from the shopping cart.
In the quantity selection field for changing the purchase quantity, the quantity selected when the product P is put in the shopping cart is displayed by default, but the purchase quantity can be changed in the quantity selection field.
When the software button labeled "Buy later" is pressed, the purchase procedure can proceed without deleting the product P from the shopping cart.

When a check is made in the check input field for specifying whether or not a substitute product is desired, customer C selects that the substitute product of the target product P is desired as a response when the target product P is out of stock. It will be done. When the customer C desires an alternative product, he / she performs an operation (for example, a tap operation) of pressing the software button described as "selection of alternative product" after checking the check input field. As a result, the alternative product selection screen shown in FIG. 10 to be described later is displayed, and the customer C sets the alternative product on that screen.

In the display area F34, among the products put in the shopping cart, the subtotal of the product P to be settled, the shipping fee, the total, the number of points to be acquired, and the software button labeled "To purchase procedure" are displayed. Is displayed.
Customer C performs an operation (for example, a tap operation) of pressing a software button marked "to purchase procedure". As a result, the settlement process with the amount displayed in the display area F34 is executed.

FIG. 10 is a diagram showing a specific example of an alternative product selection screen displayed on the customer terminal.

FIG. 10A shows a specific example of the alternative product selection screen displayed on the customer terminal when the number of ordered products is one.
By operating the customer terminal 3, the customer C selects one of the alternative products displayed in the list and presses the software button labeled "OK" displayed in the product column (the operation ( For example, tap operation). Further, when the selection of the alternative product is stopped, the customer C performs an operation (for example, a tap operation) of pressing the software button described as "stop the selection of the alternative product".
By performing the above operation, the setting of the substitute product when the number of ordered products is one is completed.

FIG. 10B shows a specific example of the alternative product selection screen displayed on the customer terminal when the number of ordered products is two or more.
Specifically, in FIG. 10B, a software button labeled "Help", four selection buttons for determining the processing when a shortage occurs, and "Enter" are indicated. A software button is shown.

Specifically, the four selection buttons shown in FIG. 10B are a button for selecting a process of "cancelling only the shortage in the case of all or part shortage" and "for all or part of the shortage". A button to select the process "Replace only the missing item", a button to select the process "Replace all if all or part of the item is missing", and a button to select "Stop selecting alternative products". It is composed of.

By operating the customer terminal 3, the customer C selects one of the alternative products displayed in the list and presses the software button labeled "OK" displayed in the product column (the operation ( For example, tap operation). When the customer C has difficulty in selecting, the customer C displays the screen shown in FIG. 10 (D) by performing an operation (for example, a tap operation) of pressing the software button labeled "Help". Can be done.
Here, when an operation (for example, a tap operation) of pressing the button for selecting the process of "replace all or part of the four selection buttons shown in FIG. 10B" is performed. , The screen shown in FIG. 10 (C) is displayed.

In FIG. 10C, a list of alternative products is displayed as in the screen shown in FIG. 10A. The operation of the customer C when the screen shown in FIG. 10 (C) is displayed is the same as the screen shown in FIG. 10 (A), and thus the description thereof will be omitted.

FIG. 10D is a screen displayed when the software button labeled “Help” in FIG. 10B is pressed.
Specifically, as "an example of the case where 3 out of 10 green teas are out of stock", the results when each of the four options is processed are displayed. By referring to the help screen shown in FIG. 10D, the customer C can set the processing at the time of shortage to a desired content.

FIG. 11 is a diagram showing a specific example of the picking list.

The clerk E performs picking while referring to the picking list presented on the store terminal 4.
Specifically, the picking list shown in FIGS. 11A, 11C, and D is composed of display areas F41 and F42.
In the display area F41, the selection field of the department in charge, the display target of the picking list, and the name of the clerk E in charge of picking are displayed from the left side.
In the selection field of the department in charge, the department in charge of the user (clerk E) who has logged in to the picking application is initially displayed, but it is possible to select from a plurality of departments. That is, the display can be switched for each department in charge and the work can be performed on behalf of the department. In the example of FIG. 11A, the clerk E in charge of "seasoning" is the person in charge of picking.

The picking list can be displayed in the display area F42 by performing an operation of pressing the software button displayed in the display area F41 (for example, a tap operation).
The picking list can be displayed by selecting from "picking", "cancel", "completed", and "out of stock".
When "picking" is selected from the picking list, a list of products P (hereinafter, referred to as "picking list") for which only the order information on the delivery day is to be displayed is generated and displayed. The picking list can be displayed by selecting the picking time according to a plurality of delivery time zones. As an operational rule, picking of close-out products due to the near expiration date shall not be performed.
When "Cancel" is selected from the picking list, a list of unshown products P (hereinafter referred to as "cancellation list") that has been canceled after the picking is completed is generated and displayed.
When "Complete" is selected from the picking list, a list of products P for which same-day delivery has been picked (hereinafter referred to as "completion list") is generated based on the registered order information. Is displayed. In the completion list, the quantity of products picked on the day is displayed for each department.
When "Out of stock" is selected from the picking list, a list of products P that have been registered as out of stock (including alternative products) by picking same-day delivery based on the registered order information (hereinafter, "Out of stock"). "List") is generated and displayed for each department. In the shortage list, the quantity of products picked on the day is displayed for each department.
The number of shortages is calculated from the total order quantity for each product P and the picked quantity. For example, if the total number of orders is 10, and the picking is 8, the number of out-of-stock items is "2" calculated by 10-8. The shortage registration can also be canceled.

FIG. 11A shows a specific example of the picking list displayed on the store terminal 4.
A picking list is displayed in the display area F42 of FIG. 11A. The picking list is composed of each item of "small classification", "manufacturer name", "JAN code", "product name", "inspection", "quantity", "finished", and "missing item".
Specifically, for example, the sub-category is "oil", the manufacturer name is "○○", the JAN code is "1234567891012", the product name is "○○ smooth canola oil 1350g", the quantity is 1, and the (picked) finished product is "". Checked (that is, picked) "is displayed.
Further, when an operation (for example, a tap operation) of pressing the software button labeled "inspection" displayed in the "inspection" item is performed, an inspection screen (not shown) is displayed. Here, when the inspection is completed, the "done" item is automatically checked. You can also manually check the "Done" item.
In addition, when the software button labeled "Missing" displayed in the "Missing" item is pressed (for example, tapping), the missing item registration screen (not shown) is displayed. .. If the missing item registration has been completed, the background color can be added to the software button labeled "Missing".
Other examples of the picking list are as shown in the display area F42 of FIG. 11 (A).

FIG. 11B is a diagram showing a specific example of the display rule of the product P to be displayed in the picking list.
For example, suppose that at 11:00 on December 1, 2018, customer C purchases product A using Net Super NS with December 5, 2018 as the designated delivery date. To do.
In this case, if Net Super NS specifies a flag to stop handling product A at 20:00 on December 3, 2018, which is the designated delivery (delivery) date, 2018 is the designated delivery (delivery) date. In the picking list generated as of 14:00 on December 5, 2014, products A that are not handled by Net Super NS are also displayed. In this way, even if the product A is a product that is not handled by Net Super NS, if the product has already been reserved by the customer C before the handling is stopped, the product A is listed on the picking list.
That is, even if the sale of the product A is stopped at the net super NS after the purchase of the product A, if the product A is in stock at the time of the subsequent picking, the product A is delivered to the designated delivery destination H. To. On the other hand, if the product A is out of stock at the time of picking, it will be treated as "out of stock".

FIG. 11C shows a specific example of the completion list displayed on the store terminal 4.
A completion list is displayed in the display area F42 of FIG. 11C. The completion list is composed of each item of "small classification", "manufacturer name", "JAN code", "product name", and "number of orders".
Specifically, for example, the sub-category is "oil", the manufacturer name is "○○", the JAN code is "1234567891012", and the product name is "○○ smooth canola oil".
"1350g" and the number of orders are displayed as "1". The total number of orders is displayed in the number of orders.
Other examples of the completion list are as shown in the display area F42 of FIG. 11 (C).

FIG. 11D shows a specific example of the shortage list displayed on the store terminal 4.
A list of missing items is displayed in the display area F42 of FIG. 11 (D). The shortage list is composed of each item of "small classification", "manufacturer name", "JAN code", "product name", "number of shortages", and "cancellation".
Specifically, for example, the sub-category is "oil", the manufacturer name is "○○", the JAN code is "1234567891012", the product name is "○○ smooth canola oil 1350g", and the number of shortages (the number of shortages) is " 1 "is displayed.
In addition, the out-of-stock registration can be canceled by performing an operation (for example, a tap operation) of pressing the software button labeled "Erase" displayed in the "Cancel" item. If the shortage registration is canceled, it will be displayed in the picking list.
Other examples of the missing item list are as shown in the display area F42 of FIG. 11 (D).

FIG. 12 is a diagram showing specific examples of a shortage registration screen and a shortage cancellation screen in picking.

The clerk E performs picking while checking the product P by operating the store terminal 4.
Specifically, the clerk E scans the JAN code (bar code) by operating the store terminal 4 and confirms that the product P is correct.
If an error occurs as a result of scanning the JAN code (bar code), an error message is displayed. For example, an error message such as "The product is incorrect" is displayed.
When the picking for each product is completed, the clerk E performs check registration.

When a shortage occurs as a result of picking by the clerk E, the clerk E operates the store terminal 4 to input the quantity picked up as a result of the picking and register the shortage. Then, the substitute product is displayed in the picking list as a normal product.

FIG. 12A shows a specific example of the shortage registration screen.
The shortage registration screen is composed of display areas F51 and F52.
In the display area F51, the message "Please register the number of picking" and the product name "Super Special Soy Sauce 450g" are displayed.
In the display area F52, a field for inputting the quantity picked up as a result of picking, a software button labeled "Cancel", and a software button labeled "Register" are displayed.
When the clerk E completes the input in the field for inputting the quantity picked up as a result of picking, the clerk E performs an operation (for example, a tap operation) of pressing the software button displayed as "register". As a result, the out-of-stock registration is made.
Specifically, for example, in the example of FIG. 12A, since the number of denominators is "6", if the quantity picked up as a result of picking is "6", it means that no shortage has occurred. For example, if the quantity picked up is "5", it means that there is a shortage of "1" calculated in 6-5, and the operation of pressing the software button labeled "Register" (for example, tap). By performing the operation), the out-of-stock registration is made.
It should be noted that the operation of registering the shortage can be canceled by performing the operation of pressing the software button labeled "Cancel" (for example, the operation of tapping).

FIG. 12B shows a specific example of the shortage cancellation screen.
By operating the store terminal 4, the clerk E can set the number of canceling the registration of the shortage registered from the shortage cancellation screen and returning to the normal picking. When the registration of the shortage is canceled, the target product P will be displayed in the picking list as a normal product.

The shortage cancellation screen is composed of display areas F53 and F54.
In the display area F53, the message "Please register the number of cancellations" and the product name "○○○ smooth canola oil 1000g" are displayed.
In the display area F54, a field for inputting the quantity for which the shortage registration is canceled, the software button labeled "Cancel", and the software button labeled "Registered" are displayed. Has been done.
The clerk E performs an operation (for example, a tap operation) of pressing the software button displayed as "registration" when the input in the field for inputting the quantity for canceling the shortage registration is completed. As a result, the shortage registration for the entered quantity is canceled.
Specifically, for example, in the example of FIG. 12B, since the number of denominators is "3", if the quantity for canceling the shortage registration is "3", the shortage will be resolved. If the quantity for which the shortage registration is canceled is "1", it means that the shortage of "2" calculated in 3-1 still occurs.
It is possible to cancel the operation of canceling the out-of-stock registration by performing an operation of pressing the software button labeled "Cancel" (for example, a tap operation).

FIG. 13 is a flowchart showing the flow of out-of-stock processing.

When picking is performed by the clerk E in step S7 of FIG. 1 described above, the shortage process shown in FIG. 13 is executed.
That is, in step S71, the clerk E confirms whether or not the product P to be picked is in stock.
As a result of checking the inventory of the product P by the clerk E, if the product P is in stock, the product P is picked up and the picking is completed.
On the other hand, as a result of checking the inventory of the product P by the clerk E, if there is no inventory, the process proceeds to step S72.

In step S72, the store terminal 4 registers the shortage.
In step S73, the store terminal 4 displays the shortage list.
In step S74, the store terminal 4 displays the picking list and the alternative product.

In step S75, the clerk E confirms whether or not the substitute product of the product P is in stock.
As a result of checking the inventory of the alternative product by the clerk E, if the alternative product is in stock, the alternative product is picked up and the picking is completed.
On the other hand, as a result of checking the inventory of the substitute product by the clerk E, if there is no inventory, the process proceeds to step S76.

In step S76, the store terminal 4 registers the shortage.
In step S77, the store terminal 4 displays the shortage list.

In step S78, the clerk E confirms with the other store whether or not the product P is in stock. If the product P is not in stock at another store, the other store is similarly confirmed to have the alternative product in stock.
As a result of the confirmation of the inventory of the product P in the other store by the clerk E, if the product P is in stock in the other store, the process proceeds to step S79. Further, as a result of the confirmation of the inventory of the product P in the other store by the clerk E, if the product P is not in stock in the other store but the alternative product is in stock, the process proceeds to step S79.
On the other hand, as a result of the confirmation of the inventory of the product P at the other store by the clerk E, if neither the product P nor the alternative product is in stock at the other store, the process proceeds to step S81.

In step S79, the driver D collects the product P (a substitute product if the product P is out of stock) from another store.
In step S80, the driver terminal 5 registers the collection result (that part or all of the collection has been completed) in the shortage list.
In step S81, the driver terminal 5 registers the result of collection (that it could not be collected) in the shortage list and becomes out of stock.

That is, to summarize the shortage processing in FIG. 13, when a shortage of the product P occurs in the actual store T of the supermarket SM, the clerk E uses a telephone or a fax to indicate that the shortage has occurred. Contact other stores. If there is a target product P as a result of contact, the shortage will be resolved by collecting the product P from the other store.
Here, when the customer C selects the alternative product, the alternative product is picked, but when the alternative product is also out of stock, the same as in the case of the normal product P. Eliminate shortages of alternative products by collecting from other stores.
However, if neither the normal product P nor the alternative product can be collected from other stores, it will be "out of stock". In addition, as an operation, it is a movement between stores from another store, and the movement process can be performed using an existing system.

FIG. 14 is a diagram showing a specific example of the driver application.

The driver application is an application used by the person in charge of packing and the person in charge of delivery, and includes packing (step S8 in FIG. 1), POS registration (step S9 in FIG. 1), delivery (step S11 in FIG. 1), and the like. There is a menu. In addition, according to the driver application, check registration can be performed at the time of packing, loading, and completion of delivery. The driver's dispatch and delivery route display can be outside the system.

FIG. 14A shows the top screen of the driver application.
The top screen of the driver application is composed of display areas F61 and F62.

In the display area F61, a notification to the user of the driver terminal 5, a software button labeled "OK", and a software button for updating (hereinafter referred to as "update button") are displayed. .. Notifications can display the registered contents.
In addition, all notifications that are within the posting period, including confirmed ones, can be displayed.
In addition, unread characters can be displayed in bold, and confirmed characters can be displayed in normal character size.
Also, when you tap the update button, the notification will be reloaded.
When the driver D recognizes the notification, he / she can indicate that he / she has confirmed the notification by performing an operation (for example, a tap operation) of pressing the software button labeled “OK”. The software button labeled "OK" is provided for each notification as a confirmation button.

In the display area F62, five software buttons labeled "label output", "packing", "collection from another store", "loading", and "unloading" are displayed.
When an operation of pressing the software button labeled "label output" (for example, a tap operation) is performed, a screen for requesting printing of the label is displayed.
When an operation of pressing the software button labeled "packing" (for example, a tap operation) is performed, a screen for displaying an order list for packing is displayed for each area.
When an operation (for example, a tap operation) of pressing the software button described as "collection from another store" is performed, a screen for displaying a list of products P that are out of stock at the actual store of the supermarket SM is displayed.
When an operation of pressing the software button labeled "loading" (for example, a tap operation) is performed, a screen showing a list of loading is displayed for each area. It also has a display of the number of containers, a movement function to change the person in charge, a loaded check registration function, and the like.
When an operation of pressing the software button labeled "unloading" (for example, a tap operation) is performed, a screen for selecting the loaded delivery destination H is displayed.

A list of orders is displayed in FIG. 14B.
The order list is a list of orders for which picking has been completed on the day based on the registered order information.
The order list can display same-day delivery orders by delivery area, customer, and order. If a cancellation occurs, the corresponding line will be displayed in different colors.

The order list is composed of display areas F63 and F64.
In the display area F63, a column for selecting an area, a check button for narrowing down by the presence or absence of inspection, and a check button for narrowing down by the presence or absence of missing items are displayed. That is, the order list can be narrowed down by area, uninspected item, and missing item.
The contents of the order list are displayed in the display area F64. However, the ones that have been packed are not displayed.
The order list is a screen composed of items including an order ID, a customer ID, a customer name, a place of business (delivery destination), a quantity, an inspection, and a cancellation.
Here, a software button labeled "Inspection" is displayed in the inspection item, but when an operation (for example, a tap operation) is performed by pressing this button, the order screen of customer C is displayed. ..
Further, when the cancellation is made after picking, the cancellation date and time can be displayed in the format of "2018/10/07 13:05", and the background color can be added to the line.

FIG. 15 is a diagram showing a specific example of the driver application.

FIG. 15A shows an order details screen.
The order details screen is composed of display areas F71 and F72.
Based on the registered order information, the details of the order of customer C who has completed picking on the day are displayed in a list.
The contents of the order can be displayed and inspected for each customer C, and exclusive control can prevent a plurality of people from packing the same customer.
The product P that is out of stock can be identified by color-coding the line. The order details are displayed in the order set in the department management of the management site.
The list displays the following items. That is, the middle classification, the manufacturer name, the product code, the product name, the type, etc. are displayed as icons.

FIG. 15B shows a screen of another store collection list.
The other store collection list displays a list of home improvement and drug sua products that will be delivered on the same day based on the registered order information, and products (including alternative products) that are registered as out of stock at the actual store T in the supermarket. It is a screen to do.

The screen of the other store collection list is composed of display areas F73 and F74.
The display area F73 is composed of four software buttons on which each of the missing item, DRUG1, DRUG2, and HC is indicated. The display of missing items, DRUG1, DRUG2, and HC can be separated by tabs.
On the screen of the collection list of other stores, it is possible to register the result of whether or not the item is out of stock.

In the display area F74, the contents of the collection list of other stores are displayed. The other store collection list consists of items such as middle classification, manufacturer name, JAN code, product name, quantity, finished product, and missing item.
When the collection from other stores is completed, the "Done" item will be automatically checked.
When an operation (for example, a tap operation) of pressing the software button labeled "Missing" displayed in the "Missing item" item is performed, a shortage registration screen (not shown) is displayed. If the missing item registration has been completed, the background color can be added to the software button labeled "Missing".

FIG. 16 is a diagram showing a specific example of the driver application.

FIG. 16A shows a specific example of the loading list screen.
On the loading list screen, a list of order information for same-day delivery is displayed by business establishment and by customer. In addition, a list of order information can be displayed for each area on the loading list screen. In addition, the total number of packing materials such as folding containers and cold storage bags to be loaded on the delivery vehicle is displayed.

The loading list is composed of display areas F81 and F82.
In the display area F81, a column for selecting an area and the total number of packing materials such as folding containers and cold storage bags to be loaded on the delivery vehicle are displayed.
In the display area F82, a list of order information for loading on the same day is displayed for each business establishment and each customer.

FIG. 16B shows a specific example of the delivery destination selection screen.
The delivery destination selection screen can display the loaded order for each business establishment (delivery destination H). When an operation of pressing the business establishment button B (for example, a tap operation) is performed, a list W1 of the business establishments (delivery destination H) where the loading was performed is displayed. When the business establishment (delivery destination H) of the list W1 to 1 is selected, an order list (unloading screen) for unloading at the business establishment (delivery destination H) is displayed.

FIG. 16C shows a specific example of the order list (unloading screen) displayed when the business establishment (delivery destination H) of the list W1 to 1 in FIG. 16B is selected. ..
The order list (unloading screen) is composed of display areas F83 and F84.
In the display area F83, the software button labeled "Details", the software button labeled "Recovery", and the total number of packing materials such as folding containers and cold storage bags loaded on the delivery vehicle are displayed. ing. As a result, the detail screen and the collection screen can be displayed.
The contents of the order list (unloading screen) are shown in the display area F84. The driver D performs check registration when the unloading is completed, and notifies the customer C that the delivery is completed.
If you want to cancel for the reason of Net Super NS side, check the corresponding person in the order list (unloading screen) and register the cancellation. After that, the customer C is notified of the cancellation.

FIG. 17 is a diagram showing a specific example of the driver application.

FIG. 17A shows a specific example of the detailed information screen.
On the detailed information screen, you can check the memo addressed to the business establishment registered from the management screen or the dedicated application. Memo is displayed one by one, and if the "Caution" icon is set at the time of registration, it will be displayed together.
The detailed information screen is composed of display areas F91 and F92.
A memo addressed to the business establishment is displayed in the display area F91. Specifically, a memo "Call the general affairs if there is freezing" and a memo "Forgot to collect container 1" are displayed. In addition, a software button labeled "OK" is displayed.
Notes can be hidden by tapping. The software buttons labeled "OK" can be managed on an individual basis.
In addition, the memo registered by oneself can be deleted by pressing the software button marked with "-" (for example, tapping).
In addition, the registration screen can be displayed by performing an operation (for example, a tap operation) of pressing the software button (memo registration button) marked with "+".
Further, in the display area F92, a photo (photograph) to be displayed as a thumbnail is displayed. Photos are displayed with comments.
In addition, the photo (photo) registration screen can be displayed by performing an operation (for example, a tap operation) of pressing the software button (memo registration button) marked with "+".

FIG. 17B shows a specific example of the label output screen.
The label is a label affixed to a folding computer packed with product P, and information such as the name of customer C who purchased product P is printed on the label.
On the label output screen, a field for selecting an area, a button for selecting a delivery time, and a software button labeled "Label output" are displayed.
The driver D selects an area and a delivery time on the label output screen displayed on the driver terminal 5, and presses a software button labeled "label output" (for example, a tap operation). The label can be output.

FIG. 17C shows a specific example of the label output based on the information input to the label output screen of FIG. 17B.
That is, the label illustrated in FIG. 17C includes a delivery date (2019/05/01), a delivery time (17:00), a name (Taro Yamada), and an order number (201880501-XXXX-XXXXX). ), The small lot (1/2), the delivery area (A), and the delivery destination (AAA BBB office entrance) are displayed.

FIG. 18 is a diagram showing a specific example of the order details screen.

The order details screen is a screen for sequentially displaying the details of the customer's order for which packing on the day has been completed, based on the registered order information. The order details screen displays one order per screen. The order details screen has an amount adjustment function.

Specifically, along with "XX Co., Ltd. XXX Business Office" (Business Office J), "46011" (Customer ID), and "Chiharu Saito" (Customer C's name), JAN code, product name, unit price, quantity. , Subtotal, consumption tax amount, and total amount are displayed.

FIG. 19 is a diagram showing a specific example of the delivery person movement function.

The delivery person movement function is a function of moving the delivery in the area in charge of the driver D to the driver D in charge of the delivery in another area.
The driver D selects the number of movements and the area on the screen W2 displayed by clicking the icon I labeled "move" displayed on the loading list screen. Then, when the driver D presses the software button labeled "OK" (for example, a tap operation), the display of the delivery to be moved disappears from his / her area of responsibility. Then, the delivery to be moved is displayed in the list of the area selected as the destination.

FIG. 20 is a flowchart showing a flow from the completion of picking to the completion of delivery.

When the picking is completed, in step S81, the driver D collects the product P from another store (home center HC, drug store DS, etc.).
In step S82, the driver D attaches a label to the folding cone.
In step S83, the driver D puts the product P in the folding container for each order as packing for individual orders.

In step S84, the driver D inspects the product P by operating the driver terminal 5. Specifically, registration is performed by reading a barcode. Here, exclusive control is used to prevent double packing.
In step S85, the driver D changes the small amount and reissues the label by operating the driver terminal 5.

In step S86, the driver D sorts the folding cones for each delivery destination H.
This completes the packing work.

When the packing operation is completed, the driver D starts loading in step S10 of FIG.

In step S101, the driver D loads the delivery vehicle while referring to the order list displayed on the driver terminal 5. Since only the packed orders are displayed in the order list, the driver D can efficiently load the orders.
In step S102, the driver D registers the loaded order by operating the driver terminal 5.

In step S103, the driver D drives the delivery vehicle and arrives at the delivery office.
In step S104, the driver D arranges the product P at a predetermined place (designated delivery destination H) of the business establishment J.

In step S105, the driver D registers the delivery completion by operating the driver terminal 5.
In step S106, the driver terminal 5 notifies the customer C of the completion of delivery via the management server 1.
In step S107, the driver D notifies the customer C of the completion of delivery by operating the driver terminal 5 via the management server 1.

In step S108, the driver D heads for the next delivery destination H.
This completes the delivery.

FIG. 21 is a flowchart showing a specific example of inventory fluctuation of a product whose inventory is not managed.

There are two types of inventory information of Net Super NS, "product whose inventory is managed at the actual store T" and "product whose inventory is not managed at the actual store T". For example, it can be managed by the following method. it can.
That is, in the "product whose inventory is managed at the actual store T", the final inventory at the time of closing the store on the previous day and the expected arrival quantity on the current day are linked, and a predetermined ratio of the total inventory quantity is reflected as the sellable quantity. Then, the inventory quantity is updated by subtracting the sales quantity of the day from the sales quantity of the day. In this case, the inventory is not updated from the net super NS to the actual store T.

On the other hand, the "product whose inventory is not managed at the actual store T" corresponds to a product whose inventory cannot be managed, such as three fresh products and processed products. In this case, the net super NS side automatically updates the number of items that can be sold. An appropriate number is set for each store and each product, and the update process is executed at a fixed time every morning.

Hereinafter, inventory fluctuations of "products whose inventory is not managed at the actual store T" will be described.
In step S301, the actual store T received 100 cabbage coins on the day of arrival.
In step S302, 20 out of 100 cabbage coins were processed at the actual store T. As a result, the actual inventory of cabbage at the actual store T has reached 80 balls.
In step S303, at the actual store T, Mr. C, a customer, purchased 40 cabbage balls.
As a result, in the actual store T, the actual inventory of cabbage becomes 40 balls.

In step S201, the net super NS automatically updated the inventory quantity at 9:00 am before the store opened. As a result, the number of cabbage that can be sold at Net Super NS has reached 40.
In step S202, a customer, Mr. A, purchased two cabbage balls at Net Super NS. As a result, the number of cabbage that can be sold at Net Super NS has reached 38.
In step S203, a customer, Mr. B, purchased one cabbage at Net Super NS. As a result, the number of cabbage that can be sold at Net Super NS has reached 37.
In step S204, the net super NS cooperated with the actual inventory of cabbage in the actual store T. That is, while the number of cabbage that can be sold by Net Super NS in step S204 is 37, the actual inventory of cabbage in the actual store T in step S303 corresponding to this is 40. In this case, the number of cabbage that can be sold at Net Super NS (37 balls) is smaller than the actual inventory of cabbage at the actual store T (40 balls), so the cabbage at Net Super NS is treated as sold out at this point. ..
By coordinating the inventory quantity at a predetermined timing in this way, it is possible to prevent the net super NS from selling more than the actual inventory of the actual store T.

FIG. 22 is a price transition diagram of a product in a net supermarket.

The price of the product sold at the net super NS can be set to the lowest price based on the information linked with the actual store T.
That is, the price of the product sold at the actual store T is the basis, and the limited-time price is set together with the start date and the end date. If there are multiple pricing on the same day, the cheapest price will take precedence.
However, if there is a POS registered price, the POS registered price has the highest priority. The POS registered prices are linked on a regular basis. Therefore, the POS registered price and the bargain price may or may not be the same.
It is also possible to manage the time within the POS system.
In addition, the amount billed to customer C can be treated as the price at the sales floor as positive.
In addition, the price registered on the POS is linked with the price information on the day, so if the delivery on the day cannot be selected, such as after the delivery on the day is closed or on the day when the delivery is stopped, the price is registered on the POS. It can be the price of the next delivery day instead of the price.

Specifically, for example, as shown in FIG. 22, the price of the product master for each store (price of the actual store T) of 200 yen is applied until 11:00 on December 1, 2018, and then December 2018. Until 11:00 on the 5th of the month, the limited-time price of 180 yen will be applied, and then until 20:00 on the 5th of December 2018, with the exception of the POS registered price of 130 yen, leaflets and special sales The price of 180 yen will be applied, and then the limited-time price of 180 yen will be applied until 20:00 on December 15, 2018, after which the price of the product master by store (the price of the actual store T) will be 200 yen. Can be applied.

Here, we supplement the issues in this service.
Fresh food is an example of products handled by online supermarkets in this service. Here, fresh foods include products such as fruits and vegetables (vegetables, fruits), marine products, and livestock products such as chicken.
Due to its nature, fresh foods have poor storability at room temperature and are prone to deterioration. There is also a problem that soft fruits and vegetables are easily damaged. Therefore, in order to maintain the quality of fresh food, strict temperature control and speed are required in the distribution of fresh food. In addition, in order to prevent scratches and the like that occur during transportation, specialized knowledge is required for handling fresh food such as packing and loading.

In addition, when the purchaser considers the purchase of fresh food, the purchase of the product may be determined based on the appearance of the product, the expiration date, and the like. Specifically, the purchase of a product is decided from the viewpoint of "whether the product is glossy", "when is the time to eat", or the desire to select a product with a long expiration date of even one day. There are many purchasers.
Under such circumstances, in the conventional online supermarket, the purchaser cannot actually pick up the product and check it, so he has no choice but to consider purchasing while feeling uneasy about the quality of the product. There was a problem.

On the other hand, in the online supermarket of this service, the fresh food provided to the purchaser is based on (1) temperature control criteria, (2) product selection criteria, and (3) expiration date criteria. Be managed.
That is, (1) as the standard of temperature control, the standard of temperature control is set in each work in order to maintain the quality by controlling the product at an appropriate temperature. In addition, (2) Criteria for product selection include, for example, "whether the product is glossy", "whether the skin is taut", "when is the time to eat", etc., regarding the selection of the product to be provided to the purchaser. , There are certain standards.
Further, (3) as a standard of the expiration date, a standard is set for the product provided to the customer so that a certain expiration date can be secured for each product.
As a result, the purchaser can purchase fresh foods with maintained quality with peace of mind at the online supermarket of this service.

Hereinafter, a method of managing fresh food in the online supermarket of this service will be specifically described with reference to FIGS. 23 to 28.

FIG. 23 is a diagram illustrating a specific flow from picking of fresh food to delivery.

In step S701, the clerk E starts preparing for total picking from 10:00. The total amount picking referred to here refers to picking in which products ordered by customer C, who is a purchaser, are taken out from the product sales floor and collected for each type of product. In addition, the type of product here refers to fruits and vegetables (vegetables, fruits), marine products, livestock products, frozen foods, etc. for convenience of explanation.

The products to be picked in total quantity are managed based on the above-mentioned (1) temperature control criteria.
Specifically, when the target of total amount picking is frozen food, the clerk E in charge of total amount picking of frozen food installs a dedicated cold storage bag in the folding container.
Frozen foods are provided with an appropriate temperature for maintaining their quality, and are generally set to -18 ° C or lower. Therefore, the clerk E installs six (3 kg) cold insulation materials at -25 ° C on each of the bottom surface and the side surface of the cold storage bag in order to store the frozen food in an environment satisfying the above-mentioned appropriate temperature.
After completing the total amount picking of the frozen food, the clerk E stores the frozen food without removing it from the dedicated cold storage bag until the individual picking described later is performed.

On the other hand, when the target of the total amount picking is fruits and vegetables (vegetables, fruits), marine products, livestock products, etc., the clerk E who is in charge of the total amount picking of these products installs foam boxes in the folding cones, respectively.
Each of the above-mentioned fresh foods is provided with an appropriate temperature for maintaining its quality. Here, the appropriate temperature of fruits and vegetables differs depending on the product, and may be, for example, 4 ° C, 10 ° C, 18 ° C, normal temperature, etc., but here, for example, 10 ° C, and marine products and livestock For products, the proper temperature is 4 ° C or lower. Therefore, the clerk E installs a predetermined number of cold insulating materials in the foam box in order to manage each fresh food in an environment that satisfies each appropriate temperature at the time of total picking.
In this service, for convenience, the temperature inside the foam box for storing fruits and vegetables is controlled to be 10 ° C., but the temperature is not limited to this. The temperature inside the foam box may be arbitrarily set according to the appropriate temperature of the product P to be stored.
Based on the above, in this service, two (1 kg) cold insulation materials at -5 ° C are installed in the foam box into which fruits and vegetables are put. Here, leafy vegetables and the like that are easily damaged by contact with the cold insulating material may not be put into the foam box in which the cold insulating material is installed and may be stored at room temperature. In addition, two (1 kg) cold insulation materials at −5 ° C. shall be installed in the foam box into which marine products and livestock products are put.
In this way, in the total amount picking in this service, fruits and vegetables (excluding leaves) are stored at 10 ° C or lower, and marine products and livestock products are stored at 4 ° C or lower.
After the total amount picking is completed, the clerk E stores the product P without removing it from the foam box until the individual picking described later is performed.

In step S702, the clerk E starts the total amount picking at 10:02. Specifically, the clerk E puts a folding container on which a foam box and a cold storage bag are installed on a trolley, and picks the total amount while moving in the actual store T.

At this time, the product P whose total amount is picked by the clerk E is selected based on the above-mentioned (2) product selection criteria.
Specifically, when the product P is a marine product or a livestock product as a picking target, a standard established for each product, for example, no drip, no discoloration, color, gloss, etc. The product P is picked based on.
When the product P is a fruit or vegetable as a picking target, the product P is similarly picked based on criteria such as color, luster, and vividness.

Further, for example, when the product P is a seasonal fruit such as tomato, avocado, or melon, the clerk E picks the hardened product. At this time, the clerk E may attach a "eating time notification memo" to the picked product P to notify the purchaser of the eating time of the product P.

When, for example, leafy vegetables and hard vegetables are stored in the same foam box as the product P, the leaves of the leafy vegetables may be damaged due to contact between the products. Therefore, the clerk E may store the product P in different foam boxes according to its properties.

Further, the clerk E performs the total amount picking based on the above-mentioned criteria (3) expiration date.
Specifically, the clerk E is supposed to pick the product P from the products existing behind the predetermined position when viewed from the front of the sales floor. This makes it possible to select a product with a certain best-by date.

In this way, the total amount picking is performed based on (1) temperature control criteria, (2) product selection criteria, and (3) expiration date criteria.
As a result, the customer C, who is the purchaser, can receive the product based on the same criteria as when he / she purchases at the actual store at the online supermarket of this service, so that he / she can purchase the product with confidence. Will be able to.

In step S703, the clerk E who has completed the total amount picking moves the product to the base (base 60 described later in FIG. 24) provided in the actual store T.

FIG. 24 is a schematic diagram showing a layout example of a base that performs processing up to packing fresh food for each customer.

At the base 60, between the entrance 61 and the exit 62, a product shelf 63 on which the total amount of picked products P is displayed, an empty folding container, and a cold storage bag for packing (hereinafter referred to as "cold storage bag for packing"). A material shelf 64 for storing the items, a packing stand 65, and a refrigerator 66 for storing the cold insulating material are installed.
The product shelf 63 is divided according to the type of product P to be displayed, and is divided into, for example, types such as vegetables, fruits, and delica.
Empty folding containers, cold storage bags, materials, etc. stored in the material shelf 64 are used for total amount picking, individual picking, and packing work. Here, the individual picking refers to the work of picking the products displayed at the base 60 for each order of the customer C and collecting them in one place.
The packing stand 65 is a place for packing individually picked products.

The clerk E who has completed the total amount picking enters the room from the entrance 61, and while pushing the dolly on which the product P is placed, proceeds through the aisle in the order indicated by the route Ro1. The clerk E displays the product P for each type on the product shelf 63. Then, when the clerk E displays all the products P on the product shelf 63, the clerk E leaves the room from the exit 62. Clerk E shall complete the above work by 10:30.

Returning to FIG. 23, in step S704, the clerk MS of the net supermarket (hereinafter referred to as “base staff MS”) starts preparations for individual picking at the base 60 from 10:00.
The base staff MS confirms the temperature of the refrigerator 66 at 10:00. When it is confirmed that the temperature of the refrigerator 66 is appropriate, the base staff MS takes out the cold insulation material from the refrigerator 66 and installs the cold insulation material in the packing cold insulation bag.
The specific configuration such as the number of cold insulation materials installed in the cold insulation bag for packing will be described later, but it shall be configured so that the control is performed based on a certain (1) temperature control standard. ..

In step S705, the base staff MS refers to the individual picking list at 10:30 and starts individual picking. Here, the individual picking list is displayed on the store terminal 4 as soon as the total amount picking is completed, and the details of the order of the customer C are displayed in a list.
The base staff MS proceeds through the aisles in the order indicated by the route Ro2, and picks products from the product shelf 63 based on the individual picking list.

In step S706, the base staff MS packs the product P for which individual picking has been completed on the packing table 65.
At the time of packing, the base staff MS inspects whether the information on the product P ordered by the customer C and the information on the picked product P match (for example, reading the identifier with a scanner).
At this time, the base staff MS confirms the appearance of the product P and the expiration date of the product P based on the above-mentioned (2) product selection criteria and (3) expiration date criteria. For example, since the standard for the expiration date of tofu is set to 3 days before, if the product P is tofu, the base staff MS will tell that the packing day is at least 3 days before the expiration date shown on the appearance of the tofu. Make sure there is. In addition, the base staff MS confirms whether there is any abnormality in the appearance of the tofu.

In this way, the product P is checked at least twice at the time of total picking and at the time of packing to see if the expiration date meets the predetermined criteria. As a result, it is sufficiently confirmed that the expiration date of the product P is secured above a certain level, so that the customer C can purchase the product P with peace of mind.

Further, here, the base staff MS packs, for example, soft products, perishable products, etc. with air packing, but the packing method is not particularly limited.
Next, the base staff MS packs the product P in a bag. Then, the base staff MS stores the product P in the packing cold storage bag installed on the packing stand 65.
Then, the base staff MS registers the POS of the product.

In this way, the base staff MS completes the packing of the goods by 12:00.
At this time, the base staff MS confirms the temperature of the refrigerator 66 at 15:00 (at the end of packing in the time zone (2) described later). By confirming that the temperature of the refrigerator 66 is appropriate here, it is assumed that the packing work is completed.

In step S707, the base staff MS carries out the packed product P from the exit 62 in the order indicated by the route Ro3.

In step S708, the driver D starts loading the packed product P.

In this description, individual picking and packing are performed by the base staff MS for convenience, but are not particularly limited to this, and may be performed by another person such as driver D.

Further, it is preferable that there are two base staff MSs for individual picking and packing, but the number is not limited to this.
Further, each of the base staff MS in charge of individual picking and packing and the clerk E displaying the total amount picked product P move in the base 60 in the order indicated by the predetermined route as described above. Therefore, it is possible to prevent contact and stagnation between the clerk and the staff in the base 60, so that the base staff MS and the clerk E can proceed with each work quickly and efficiently in the base 60. become.

As shown in FIG. 23, a series of flows from picking of fresh food to delivery at the actual store T is from 10:00 as the time zone (1) and 13: as the time zone (2). It will be carried out twice from 00. That is, the goods packed in the time zone (1) are delivered to the office J at, for example, 16:00, and the goods packed in the time zone (2) are delivered to the business establishment J, for example, at 18:00.
As a result, the customer C can select the delivery time according to his / her convenience, such as requesting the delivery of the product by the flight of the time zone (1) on the day when the return time is early. That is, the customer C can adjust the time from when the product P leaves the actual store T until it is delivered to his / her own hand so as to shorten it according to his / her own convenience, so that the customer has a time constraint. It can be said that it is highly convenient for C.

In this description, for convenience, the picking start time zone has been described as (1) 10:00 and (2) 13:00, but the present invention is not limited to this.

As described above, the management procedure from picking to delivery of fresh food has been described with reference to FIGS. 23 and 24.

Here, (1) the temperature control standard adopted at the time of packing will be described.
Specific examples of fresh foods that require temperature control include leafy vegetables and bag salads for fruits and vegetables, fish and sashimi for marine products, and meats such as chicken for livestock products.
As described above, each fresh food or the like is provided with an appropriate temperature for maintaining its quality. The appropriate temperature varies depending on the type of product.

For example, suppose one bag of bean sprouts and one pack of sashimi were purchased by customer C. Conventionally, one bag of bean sprouts and one pack of sashimi are stored in different cold storage bags for packing and stored at the delivery destination H based on the appropriate temperature of each product.
However, the conventional method is not efficient in terms of the storage space of the product P at the delivery destination H and the human labor of preparing a plurality of cold storage bags for packing. Further, increasing the size variation of the cold storage bag for packing according to the capacity of the product P also has a problem in terms of cost.

Further, in the conventional net supermarket, it is premised that the purchased product P is delivered to the home of the customer C. Therefore, assuming that the product P is stored in the refrigerator or the like immediately after being delivered to the customer C's home, the product P is delivered to the customer C's home as the time for maintaining the fresh food at an appropriate temperature. It was sufficient to adopt 2 to 3 hours until the above.
On the other hand, in this net supermarket, it is premised that the purchased product P is delivered to the delivery destination H of the business establishment J where the customer C works. Therefore, as the time for maintaining the fresh food at an appropriate temperature, in addition to the time when the product P is delivered to the delivery destination H, the time from the delivery to the delivery destination H to the time when the customer C takes it home is taken into consideration. Must.
The time from when the product P is delivered to the delivery destination H until when the customer C takes it home by the customer C needs to be appropriately set by the duties of the customer C, but here, 6 hours is adopted. That is, in this net supermarket, when the time until the product P is delivered to the delivery destination H and the time until the product P is brought back to the customer C's home are added, the product P is at an appropriate temperature for about 10 hours. It can be said that it needs to be maintained.

Therefore, in order to maintain the plurality of products P having different appropriate temperatures at their respective optimum temperatures and to provide the customer C with space saving, high efficiency, and low cost, the inventors have shown in FIGS. The experiment shown in 27 was performed.

The optimum configuration of the cold storage bag for packing will be described with reference to FIGS. 25 to 27.
25 and 26 are schematic views showing experimental conditions for examining the configuration of a cold storage bag for packing.
In FIGS. 25 and 26, the "Experiment No." column is the experiment number, the "Image" column is a side view of the packing cold storage bag, and the "Top view" column is the packing cold storage bag. The figure seen from above is described.

In Experiment No. 1, as shown in the "Image" column, the inventors installed a heat insulating material Mb on the bottom of the packing cold storage bag, and a cold insulating material Hb1 and Hb2 at −5 ° C. on the heat insulating material Mb. Here, as the product P used in the experiment, chicken meat having an appropriate temperature of 4 ° C. or lower and processed products (milk, tofu, beverage) having an appropriate temperature of 10 ° C. or lower were selected. Then, the inventors installed the chicken and the processed product on the cold insulating materials Hb1 and Hb2, respectively.
In addition, the inventors have attached a cold insulation material Ht at 0 ° C. to the lid portion so that the cold insulation bag for packing is placed on the upper part of the chicken when the lid is closed.
Then, the inventors set the temperature of the atmosphere near the chicken (target temperature 4 ° C. or less) and the processed product (target temperature 10 ° C. or less) for 10 hours for a certain period of time with the lid of the cold storage bag for packing closed. Measured every other time.
Unless otherwise specified, the experimental conditions after Experiment No. 2 are the same as those described above in Experiment No. 1.

FIG. 27 is a diagram showing the experimental results relating to the examination of the configuration of the cold storage bag for packing.
In the table shown in FIG. 27, for each experiment No., the upper part shows the measurement result of the temperature of the atmosphere near the chicken meat (target temperature 4 ° C. or less), and the lower part shows the temperature of the atmosphere near the processed product (target temperature 10 ° C. or less). It shows the measurement result.
In the rightmost column of the table, a column indicating the determination result is provided as 〇 or ×. Here, for example, when the temperature in the vicinity of chicken meat (target temperature 4 ° C. or lower) exceeds 4 ° C. 10 hours after the start of measurement, it is indicated as ×, and when it does not exceed 4 ° C., it is indicated as 〇.
Similarly, when the temperature in the vicinity of the processed product (target temperature 10 ° C. or lower) exceeds 10 ° C. 10 hours after the start of measurement, it is indicated as ×, and when it does not exceed 10 ° C., it is indicated as ◯.

In Experiment No. 1, the judgment in the vicinity of chicken meat (target temperature of 4 ° C. or less) was x, and the judgment in the vicinity of processed products (target temperature of 10 ° C. or less) was 〇.
That is, it was found that it is difficult to store products having different appropriate temperatures in the same cold storage bag at their respective appropriate temperatures for 10 hours or more.

In Experiment No. 2, as shown in FIG. 25, an L-shaped partition Mm was provided between the chicken and the processed product.
From the result of Experiment No. 2 shown in FIG. 27, the judgment in the vicinity of chicken meat (target temperature of 4 ° C. or less) was 〇, and the judgment in the vicinity of processed products (target temperature of 10 ° C. or less) was 〇.
That is, it was found that by providing an L-shaped partition Mm between products having different appropriate temperatures, each product P can be stored at an appropriate temperature for 10 hours or more.

In Experiment No. 3, as shown in FIG. 25, the heat insulating material Mb at the bottom of the cold storage bag was removed from the configuration of Experiment No. 2.
From the results of Experiment No. 3 shown in FIG. 27, the judgment in the vicinity of chicken meat (target temperature of 4 ° C. or less) was x, and the judgment in the vicinity of processed products (target temperature of 10 ° C. or less) was 〇.
That is, it was found that when the heat insulating material Mb at the bottom of the cold storage bag was removed, each product could not be stored at an appropriate temperature for 10 hours or more.

In Experiment No. 4, as shown in FIG. 25, the shape of the partition Mm was changed from L-shaped to I-shaped with respect to the configuration of Experiment No2.
From the results of Experiment No. 4 shown in FIG. 27, the judgment in the vicinity of chicken meat (target temperature of 4 ° C. or less) was 〇, and the judgment in the vicinity of processed products (target temperature of 10 ° C. or less) was 〇.
That is, it was found that the shape of the partition Mm provided between the products having different appropriate temperatures does not affect the cold insulation property, and the product P can be stored at the appropriate temperature for 10 hours or more even with the I-shaped partition Mm. By making the shape of the partition Mm made of a relatively thick heat insulating material I-shaped, it is possible to prevent the inclination of the product P, which was seen when the L-shaped partition Mm is used. Further, by using the I-shaped partition Mm, the position of the partition can be arbitrarily changed in the cold storage bag, so that the product can be packed according to the amount of the product P to be stored.

Next, the inventors conducted the following study in Experiment No. 5 in order to stabilize the temperature of the atmosphere near the chicken meat (target temperature of 4 ° C. or less) at a lower temperature.
In Experiment No. 5, as shown in FIG. 25, with respect to the configuration of Experiment No. 4, the cold insulation material Hb3 and chicken (target temperature 4 ° C. or less) were placed on the side surface of the cold insulation bag in the vicinity of the chicken meat (target temperature 4 ° C. or less). ) Is provided with a drop lid Q made of heat insulating material.
From the result of Experiment No. 5 shown in FIG. 27, the judgment in the vicinity of chicken meat (target temperature of 4 ° C. or less) was 〇, and the judgment in the vicinity of processed products (target temperature of 10 ° C. or less) was 〇.
That is, it was found that each product can be stored at an appropriate temperature for 10 hours or more by adding the cold insulating material Hb3 and installing the drop lid Q.

Further, in Experiment No. 6, as shown in FIG. 25, chicken and processed products were packed in a plastic bag V with respect to the configuration of Experiment No. 5.
From the results of Experiment No. 6 shown in FIG. 27, the judgment in the vicinity of chicken meat (target temperature of 4 ° C. or less) was 〇, and the judgment in the vicinity of processed products (target temperature of 10 ° C. or less) was 〇.
That is, it was found that even if the product P is stored in the plastic bag V, each product can be stored at an appropriate temperature for 10 hours or more. Here, when the product P is, for example, leafy vegetables or the like, if these products P are cooled too much, leaf burning generally occurs and the quality deteriorates. Therefore, by storing the product P in the plastic bag V, it is possible to prevent quality deterioration due to overcooling of the product P, for example, leaf burning.

Based on the above results, by configuring the packing cold storage bag as shown in Experiment No. 5 or No. 6, a plurality of products P having different appropriate temperatures can be produced in one cold storage bag at their respective appropriate temperatures. It was confirmed that it could be stored for more than an hour.
As a result, the number of cold storage bags for packing installed at the delivery destination H can be reduced, so that the product P can be provided to the customer C with space saving, high efficiency, and low cost.
Further, since the product P can be maintained at the appropriate temperature for 10 hours, the customer C can purchase the product P with peace of mind.

The configuration described in the above experiment is merely an example, and the present invention is not limited to this. That is, in the above example, a configuration capable of maintaining the product P at its appropriate temperature for 10 hours was examined, but the present invention is not limited to this, and a configuration capable of maintaining the product P for 10 hours or more may be adopted. Good.

Further, here, the base staff MS may install a cold insulating material in the packing cold storage bag a certain time before the product P is put into the product P.
If the product P is stored in a state where the inside of the packing cold storage bag is not sufficiently cooled, a temperature difference will occur between the atmosphere inside the packing cold storage bag and the product P. That is, due to this temperature difference, dew condensation may adhere to the product P or the quality thereof may deteriorate, which is a phenomenon called heat shock.
Further, if the product P is stored in a state where the inside of the cold storage bag for packing is not sufficiently cooled, it takes time for the temperature of the atmosphere in the cold storage bag for packing to be sufficiently lowered. Will not be stored at the proper temperature.
Therefore, it is possible to prevent deterioration of the quality of the product P due to heat shock or the like by installing a cold insulation material in advance inside the cold storage bag for packing and sufficiently cooling the inside of the cold storage bag for packing. It will be possible.
In this service, the cold insulation material is installed in the cold insulation bag for packing 30 minutes before the packing of the product P is performed, but the cold insulation material is not limited to this.

When the product P is a frozen food, although not shown, the base staff MS installs two -25 ° C cold insulation materials on the bottom of the packing cold insulation bag and one -25 ° C cold insulation material on the side surface. After storing the product P, two cold insulating materials at −25 ° C. may be installed on the upper part of the product.
As a result, the product P, which is a frozen product, can be provided to the customer C in a state of being stored at an appropriate temperature.

To summarize the above, in the net supermarket of this service, the management server 1, the first container, and the second container are used, and the following services are provided to appropriately control the temperature of fresh food. And delivered to customer C.

The management server 1 manages information including the customer C belonging to the business establishment J and the location designated as the delivery destination of the product among the management locations of the business establishment J for each of the plurality of business establishments J.
The first container is a container used when picking fresh foods sold at a physical store T among the products of the net supermarket, and is, for example, the above-mentioned cold storage bag or foam box.
The second container is a container used when fresh food is delivered, for example, a cold storage bag for packing.

The management server 1 can exert a reception function of receiving a request for purchase of fresh food and delivery to a place from the customer C. In addition, the management server 1 has a designation function of designating the actual store T where the fresh food for which the purchase request is received by the reception function is picked, based on the place where the delivery request is received by demonstrating the reception function. ..

Based on this premise, the management server 1 picks the fresh food for which the purchase request has been received, as a series of steps until the fresh food is delivered to the place where the delivery request is received and provided to the customer C. It includes a step, a cooling step, and a packing step.
The picking step is to pick fresh food from the actual store T designated by the management server 1, put it in the first container, and at the first temperature determined based on the place where the fresh food is delivered and the store. , The step to store. Specifically, for example, as the first temperature, any temperature can be adopted from the above-mentioned appropriate temperatures for fresh foods, but in the above-mentioned example, in the case of fruits and vegetables (excluding leafy vegetables), 10 ° C. However, in the case of marine products and livestock products, 4 ° C or lower was adopted, and in the case of frozen foods, -18 ° C was adopted, respectively.
The packing step is a second temperature in which fresh food stored at the first temperature is placed in a second container for each order of customer C, and the fresh food is delivered to the place and the store. It is a step to store. The second temperature is a temperature independent of the first temperature, and any temperature can be adopted from the above-mentioned appropriate temperatures for fresh foods, but in the above-mentioned example, 4 ° C. is used for chicken. The following were adopted.
The cooling step is a cooling step in which the second container is cooled at a third temperature determined based on the place where the fresh food is delivered and the store concerned before the packing step. Specifically, the third temperature is independent of the first temperature and the second temperature, but needs to be lower than the first temperature and the second temperature. For example, in the above example, 4 ° C. or lower is set. It was adopted.
The above-mentioned first temperature to third temperature are merely examples, and may be appropriately changed according to the properties of the product and the like.

Furthermore, the series of steps described above may include the following steps.

For example, the management server 1 picks or packs information necessary for the above-mentioned series of steps regarding fresh food (for example, a list display of products to be picked or packed, a display by person in charge, a display by delivery time zone, etc.). Present it to the terminal owned by the clerk E or the base staff MS in charge of. At this time, the above-mentioned series of steps may include a step in which the clerk E or the base staff MS moves within the base 60 along a predetermined route.

Further, for example, the above-mentioned series of steps includes a confirmation step of confirming that the expiration date of the fresh food is secured for a predetermined number of days by a clerk's inspection or a method using an identifier that can identify the fresh food. It may be.

Further, for example, the series of steps described above may include a packing step of packing fresh food.

Furthermore, for example, the series of steps described above may include a product selection step in which the clerk selects fresh foods that meet predetermined criteria for the appearance of the product.

In addition, the above-mentioned series of steps may include a ready-to-eat notification step in which a medium for notifying the customer C of the time to eat the fresh food is attached to the fresh food.

Further, the above-mentioned series of steps includes a locker storage step of delivering the fresh food to the delivery destination H and then storing and locking the fresh food in a locker, and information for unlocking the locker key (ID and information). It may include an unlocking key presentation step that presents a one-time pass).

The various steps that may be included in a series of steps for this service have been described above.
By the way, the following functions may be adopted in the product providing system that makes it possible to realize the net supermarket of this service.

The management server 1 may exert a management function for managing the inventory of fresh foods in order to provide it to the customer C. Further, the management server 1 may be used by the customer C based on the information regarding the inventory. Among the products P to be considered for purchase, it may have a function of presenting information on alternative products of the product P that is not in stock.

Furthermore, as described above, the management server 1 may exert a reception function of receiving a request for purchase of fresh food and delivery to a place from customer C, but the purchase of these fresh food and delivery to the place may be exerted. Request may be accepted from customer C via the Internet.

In addition, the content of the above-mentioned fresh food as an example is not particularly limited to produced food, and is applied to other products requiring temperature control, such as processed products such as milk and tofu. May be done.

Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, and the like within the range in which the object of the present invention can be achieved are included in the present invention. Is.

For example, in the above-described embodiment, the user of the website LP for business establishment registration is only the representative R who registers the business establishment, and the customer C cannot use the website LP, but the present invention is not limited to this. .. Customer C may also be able to use the website LP for business establishment registration.

Further, for example, in FIG. 1, only one of each of the business establishment J, the delivery destination H, and the actual store T is shown, but in reality, there may be a plurality of each. Similarly, there may be as many representatives R as there are business establishments J, and there may be a plurality of customers C, clerk E, and driver D.

Further, for example, the screens displayed on the customer terminal 3, the clerk terminal 4, and the driver terminal 5 shown in the above figures are examples, and are not limited to the modes shown in the above figures. Various modes can be used according to each application.

Further, for example, in the above-described embodiment, the customer C who is the purchaser of the product is located at the business establishment J for the purpose of working or the like, but the present invention is not particularly limited to this, and a person who belongs to an arbitrary predetermined organization. It's fine.
Further, the customer C does not have to belong directly to any organization, and may be a person who has a certain relationship with a person who belongs to any organization. Specifically, for example, when the predetermined group is a nursery school or kindergarten, the person belonging to the nursery school or kindergarten is a kindergarten, but the parents of the kindergarten drop in at the nursery school or kindergarten for the purpose of picking up the kindergarten. Therefore, the service provider G may set the delivery destination of the product to a kindergarten or a nursery school instead of the business establishment J, so that the parent of the child can be the customer C.

Further, for example, in the above-described embodiment, the delivery destination of the product is the delivery destination H of the business establishment J, but the delivery destination is not particularly limited to this, and is designated as the delivery destination of the product among the management locations of any predetermined organization. It's enough wherever you are.
In other words, in the above-described embodiment, the purchaser of the product is the customer C located at the business establishment J, but the purchaser is not particularly limited to this, and a person belonging to the above-mentioned predetermined organization (the product is delivered at the above-mentioned delivery destination). Anyone who can receive it) is sufficient.

Here, the delivery destination is not limited to one place, and may be a plurality of places including a place managed by the above-mentioned predetermined organization. In this case, the purchaser (user) of the product can specify one or more delivery destinations from the plurality of delivery destinations.
That is, the purchaser (user) of the product is not always located in the same place. For example, from Monday to Wednesday, the product is located (worked) at the A office, and on Thursday and Friday, the B office is located (worked). However, on Saturdays and Sundays, they may be at home (holiday). In such a case, the purchaser of the product can specify the delivery address to the A office from Monday to Wednesday, the B office on Thursday and Friday, and the home on Saturday and Sunday.

Specifically, the purchaser (user) changes the delivery destination from the My Page of the NS application. The purchaser (user) can change the delivery address even after the purchase procedure is completed. Therefore, for example, even when it becomes necessary to change the delivery destination due to a sudden work, the purchaser (user) can arbitrarily select the delivery destination from the delivery destinations specified in advance.

In addition, the purchaser (user) can cancel the product on the screen of the NS application after completing the procedure for ordering the product.
FIG. 28 is a diagram showing a specific example of the product cancellation screen displayed on the customer terminal 3.

FIG. 29A shows a specific example of a screen displayed on the customer terminal 3 when selecting a product to be canceled.
The screen of FIG. 29 (A) is composed of display areas FG11 to FG13.
In the display area FG11, it is shown that "order history" is selected from the tab menu described above with reference to FIG. In addition, a selection field for selecting a period for extracting information as history from the order history of the purchaser (user) is displayed. Here, the purchaser (user) can extract and display information as a history of orders placed by himself / herself in the past one month, for example.

In the display areas FG12 and FG13, the information regarding the order extracted as the order accepted and the information regarding the order extracted as the delivery completion are shown in the order history of the purchaser (user). Of these, the purchaser (user) can perform an operation of canceling the order extracted as having received the order.
Further, in the display area FG12, a software button for "displaying the order contents" and a software button described as "cancel" are displayed.
The purchaser (user) can display the screen shown in FIG. 29 (B) by performing an operation of pressing the software button labeled "Cancel" (for example, a tap operation).

FIG. 29B shows a specific example of a screen for selecting cancellation of an order.
The screen of FIG. 29B includes a display area FG14.
In the display area FG14, a screen stating "Do you want to cancel the order?" And a software button for selecting "OK" or "Cancel" are displayed.
The purchaser (user) can execute the process of canceling the order by performing an operation (for example, a tap operation) of pressing the software button labeled "OK".

FIG. 29C shows a specific example of the screen displayed on the customer terminal 3 when the cancellation of the order is completed.
The screen of FIG. 29C includes a display area FG15. At the bottom of the FG15, the same display as in FIGS. 29 (A) and 29 (B) is made. In the display area FG15, a message indicating that the cancellation request of the purchaser (user) has been accepted is displayed.

FIG. 29 (D) is a screen displayed on the customer terminal when the cancellation of the product is completed, which is different from that of FIG. 29 (C).
The screen of FIG. 29 (D) is composed of a display area FG16. The display area FG16 is a screen when the “NEWS” button is selected from the footer buttons described above with reference to FIG.
By referring to this screen, the purchaser (user) can confirm that the product has been canceled.

By operating the customer terminal 3 in this way, the purchaser (user) can cancel the product after completing the product ordering procedure. Moreover, the history of the cancellation can be stored in the NS application.
Therefore, the purchaser (user) can cancel the purchased product in a short time even when the schedule is suddenly changed, and can reconfirm the contents, so that the purchaser (user) can purchase the product with confidence. can do.

Further, in the above-described embodiment, when the product P to be purchased is out of stock, the purchaser (user) can select an alternative product. At this time, as candidates for alternative products, products with the same product name, products with different production areas, and products with different quantities are presented, but the present invention is not limited to this.
For example, the purchaser (user) may learn a product to be selected as an alternative by using a function such as deep learning, and present the learned result as a product alternative candidate.

Further, in the above-described embodiment, a picking step and a cooling step are performed as a series of steps until the fresh food for which the purchase request is received is delivered to the place where the delivery request is received and provided to the customer C. The packing step is included, but it is not limited to this. For example, the picking step and the packing step may be executed as the same step, in which case the first temperature and the second temperature are the same. Specifically, for example, the product P may be picked from the physical store T for each order of the customer C, placed in a second container, and stored at a second temperature.

Further, in the above-described embodiment, a cold storage bag or foam box is used as the first container used when the total amount of fresh food sold at the actual store T is picked, and a cold storage bag for packing is used as the second container. However, it is not particularly limited to this.

Further, in the above-described embodiment, the product in which drip or the like is likely to occur is specially packed in a plastic bag, but the present invention is not limited to this.
For example, a housing that can keep one fish cool by itself, a housing that prevents odor leakage, and the like may be used.

Further, in the above-described embodiment, the temperature at which the fresh food is stored is the same at the time of total picking and at the time of packing, but the temperature is not particularly limited to this.

Further, in the above-described embodiment, the number of the cold insulating materials installed in the packing cold storage bag is set as described above in FIG. 26, but is not limited to this.
For example, the purchaser (user) may be configured to request the addition of the cold insulation material on the NS application. By increasing the number of cold insulation materials installed in the cold insulation bag for packing, the cold insulation effect is enhanced, so that the product P can be stored at an appropriate temperature for a longer period of time.
As a result, for example, purchasers (users) who are likely to return home later than usual, and purchasers (users) who avoid using online supermarkets due to potential anxiety can purchase fresh foods at online supermarkets with peace of mind. Will be able to.

Further, for example, the product management system may be configured to have a storage environment presentation function for presenting the storage environment of the product P after the product has been delivered to the delivery destination H on the NS application.
The storage environment presentation function measures, for example, the environment of the storage location of the delivery destination H (for example, temperature and humidity) or the environment inside the packing cold storage bag (for example, the temperature and humidity of the atmosphere), and the result is obtained. It may be presented to the user on the NS application. Further, for example, the environment inside the cold storage bag (for example, the temperature and humidity of the atmosphere) may be predicted from the environment of the storage place (for example, temperature and humidity), and the prediction result may be presented to the user.
As a result, even purchasers (users) who avoid using online supermarkets due to potential anxiety can purchase fresh foods with peace of mind.

Further, for example, in the above-described embodiment, the clerk E, the base staff MS, and the like have confirmed the expiration date of the product, but the present invention is not limited to this. That is, even if the configuration is such that information on the expiration date is recorded in an identifier or the like attached to the product, and information such as the identifier is taken in to determine whether or not the expiration date meets a predetermined standard. Good.

In addition, even if this product management system has a product information presentation function that presents product information suitable for the purchaser (user) based on information such as the past order history of the purchaser (user) and the search history of the product. Good.
The product information presenting function may determine the information to be presented based on the behavior history of the purchaser (user) as an example, the information on the attributes of the purchaser (user), and the context information.
Specifically, for example, based on the information that the purchaser (user) is an employee of the business establishment, when the purchaser (user) purchases the product, information such as "If you purchase three, the price will be lowered" is provided. The presented model may be adopted.
Further, the product information presenting function may learn the behavior of the customer by using a function such as deep learning and present the product information based on the learned result.
As a result, it becomes possible to present an appropriate item at an appropriate timing, so that the purchase motivation of the purchaser (user) can be increased.

Further, in the above-described embodiment, the product is stored in a predetermined place in the business establishment after the product is delivered to the business establishment until the purchaser (user) picks up the product. At this time, the product may be stored in a dedicated warehouse or the like that is locked.
At this time, the purchaser (user) may be configured so that only the products purchased by himself / herself can be confirmed and taken out by inputting the individually distributed ID and the one-time password. ..
As a result, it is possible to prevent mistakes in product mistakes and theft of products, and privacy is ensured, so that purchasers (users) can purchase products at online supermarkets with peace of mind.

Further, the system configuration shown in FIGS. 3 and 4 and the hardware configuration of the management server 1 shown in FIG. 5 are merely examples for achieving the object of the present invention, and are not particularly limited.

Further, the functional block diagram shown in FIG. 6 is merely an example and is not particularly limited. That is, it suffices if the information processing system is provided with a function capable of executing the above-mentioned series of processes as a whole, and what kind of functional block is used to realize this function is not particularly limited to the example of FIG. ..

Further, the location of the functional block is not limited to FIG. 6, and may be arbitrary.
Further, one functional block may be configured by a single piece of hardware, a single piece of software, or a combination thereof.

When the processing of each functional block is executed by software, the programs constituting the software are installed on a computer or the like from a network or a recording medium.
The computer may be a computer embedded in dedicated hardware. Further, the computer may be a computer capable of executing various functions by installing various programs, for example, a general-purpose smartphone or a personal computer in addition to a server.

The recording medium containing such a program is not only composed of removable media, which is distributed separately from the device main body to provide the program to each user, but also is preliminarily incorporated in the device main body to each user. It is composed of the provided recording media and the like.

In the present specification, the steps for describing a program recorded on a recording medium are not necessarily processed in chronological order according to the order, but are not necessarily processed in chronological order, but in parallel or individually. It also includes the processing to be executed.

In summary, the information processing device to which the present invention is applied (for example, the management server 1 in FIG. 6) may have the following configurations, and various embodiments can be taken.
That is, the information processing device to which the present invention is applied is
A place designated as a delivery destination of a product (for example, a delivery destination H in FIG. 1) among the management places of a predetermined group (for example, business establishment J in FIG. 1) and a product belonging to the predetermined group (for example, a product P in FIG. A first management means (for example, customer management unit 101 in FIG. 6) that manages information including the purchaser (for example, customer C in FIG. 1) for each one or more groups.
A second that accepts one or more delivery destinations designated by the purchaser belonging to the predetermined organization from among a plurality of delivery destinations including the delivery destination designated by the predetermined organization managed by the first management means. 1 Reception means (for example, delivery destination reception unit 102 in FIG. 6) and
A second management means (for example, the product management unit 103 in FIG. 6) that manages information (for example, product information) about the product that can be provided to the purchaser, and
Presenting means for presenting to the purchaser one or more products that can be delivered to the one or more delivery destinations received by the first reception means among the products managed by the second management means. (For example, the presentation unit 104 in FIG. 6) and
To be equipped.

The problems that can be solved by the information processing apparatus to which the present invention is applied are as follows.
That is, there are many housewives working in companies and the like among the customers of online supermarkets because of their convenience. Many of these customers want to improve the convenience of online supermarkets because they are trying to improve efficiency and balance work and housework despite time constraints. For this reason, there is a problem of providing a more convenient net supermarket service than a net supermarket service to which the conventional technology is applied.

Further, in the information processing apparatus to which the present invention is applied, as a configuration of technical means for solving the problem, a first management means, a first reception means, a second management means, and a presentation means are provided. And have.
Specifically, these configurations can solve the problem from the following points.
That is, the first management means manages information including the place designated as the delivery destination of the product among the management places of the predetermined group and the purchaser of the product belonging to the predetermined group for each one or more groups. This makes it possible to easily identify the purchaser to whom the service of the net supermarket is provided, the predetermined organization to which the purchaser belongs, and the delivery destination of the product.
In addition, the second management means manages information on products that can be provided to purchasers of products belonging to a predetermined organization. This makes it possible to easily identify the products sold at the online supermarket.
In addition, the presenting means presents to the purchaser one or more products that can be delivered to one or more delivery destinations received by the first receiving means among the products managed by the second management means. This makes it possible to easily inform the purchaser of what kind of products can be sold at the online supermarket.

Such an information processing apparatus to which the present invention is applied can exert the following effects and the like as effects derived from the configuration.
That is, it is possible to achieve the effect of being able to provide a net supermarket service that is more convenient for the customer.

Here, the configuration of the technical means for solving such a problem does not particularly need to be configured as the means of the information processing apparatus.
That is, the product providing system to which the present invention is applied is
A first management means for managing information including a place designated as a delivery destination of a product among the management places of a predetermined group and a purchaser of a product belonging to the predetermined group for each one or more groups.
A second that accepts one or more delivery destinations designated by the purchaser belonging to the predetermined organization from among a plurality of delivery destinations including the delivery destination designated by the predetermined organization managed by the first management means. 1 Reception means and
A second management means for managing information about products that can be provided to the purchaser,
Among the products corresponding to the information managed by the second management means, the purchaser purchases each of the one or more products that can be delivered to the one or more delivery destinations received by the first reception means. The means of presentation to be presented to
It is enough to have.
Such a product providing system to which the present invention is applied can exert the above-mentioned effects as they are as the effects derived from the configuration.

To summarize the above, in the past, product purchasers used to use their homes as delivery destinations when using online supermarkets and the like. However, there are many purchasers of goods who belong to a designated organization such as a business establishment and are located in the prescribed organization during the daytime. For such a person, since the delivery destination is his / her home, the online supermarket is not always a highly convenient service.
On the other hand, in the product providing system to which the present invention is applied, one or more delivery destinations designated by the purchaser belonging to the predetermined organization from among a plurality of delivery destinations including the delivery destination designated by the predetermined organization. Can be accepted. As a result, it is possible to provide services such as online supermarkets that are more convenient for the purchaser of the product.

In addition, in order to realize services such as online supermarkets, the product provision system is
When the purchaser specifies the purchase of a predetermined product among the one or more products presented by the presenting means, the second receiving means (for example, the purchase receiving unit of FIG. 6) accepts the purchase designation. 105) and
A generation means (for example, the delivery information generation unit 106 in FIG. 6) that generates information regarding the delivery of the product to be delivered to the delivery destination based on the purchase designation.
May be further provided.

Further, a third management means (for example, the recipe management unit 107 in FIG. 6) for managing information (for example, recipe information) related to a cooking recipe using at least a part of the above-mentioned one or more products is further provided.
The presentation means
Information about the recipe can be presented in lieu of or with the one or more products that can be delivered to the delivery destination.

Some purchasers of products cook after working in a predetermined group. For such a person, it is often difficult or troublesome to think of a cooking recipe and prepare the ingredients for making the cooking of the recipe.
Here, the product providing system can present information about the recipe in place of or together with one or more products that can be delivered to the delivery destination. Therefore, the purchaser of the product can purchase (arrange) the ingredients for making the dish of the recipe only by selecting the desired recipe (for example, the recipe of the dish to be prepared on that day) from the presented recipes. Can be facilitated.
Further, even when a person who is interested in cooking is a purchaser of a product, it is suitable for the purchaser to present various cooking recipes. Furthermore, it is convenient for the purchaser because the ingredients can be purchased (arranged) immediately when he / she is interested in the recipe.
In this way, it is possible to provide a more convenient online supermarket service for the purchaser who cooks.

Further, the second management means is
As information on products that can be provided to the purchaser, information on the price of the product (for example, price information) is acquired and managed at a predetermined timing, and is managed.
The presentation means
Information on the price of the product managed by the second management means can be presented as information on each of one or more products that can be delivered to the delivery destination.

For example, in a conventional net supermarket, it is very difficult to link (synchronize) the price at the net supermarket with the price at the actual store.
On the other hand, the product providing system can acquire and manage information (for example, price information) regarding the price of the product as information indicating the price at the actual store at an arbitrary predetermined timing. By adopting an appropriate timing of the day as this "predetermined timing", it becomes possible to easily realize that the price at the net supermarket or the like and the price at the actual store are linked. In particular, by adopting an appropriate timing multiple times in a day as the "predetermined timing", the price at the online supermarket etc. will be updated each time, so it will be synchronized with the price at the actual store (or It can be closer to synchronization).
In other words, it is possible to provide services such as online supermarkets that are more convenient for purchasers who are interested in the price of products.

Further, the second management means is
Information on the inventory of the product (for example, inventory information) is managed as information on the product that can be provided to the purchaser.
The presentation means
Based on the information on the inventory managed by the second management means, the delivery of the information on the substitute product of the product that is not in stock among the products designated for purchase by the purchaser or the designation is expected. It can be presented as information about each of one or more products that can be delivered earlier.

As a result, it is possible to provide a more convenient online supermarket service that takes into consideration alternative products for shortages.

In addition, the product provision system to which the present invention is applied is a person who belongs to a predetermined organization (for example, business establishment J, nursery school, kindergarten) (for example, an employee, a kindergarten child) or a person who has a certain relationship with the person (for example, a predetermined person). When a group is a nursery school or kindergarten, if the person to which it belongs is a kindergarten child, the parent of the kindergarten child is the purchaser of the product (for example, customer C in FIG. 1), and the purchaser and the management place of the predetermined group (for example, in FIG. 1) Information processing device that manages information including a place (for example, delivery destination H in FIG. 1) designated as a delivery destination of a product (for example, product P in FIG. 1) among business establishments J) for each one or more groups. And, among the above products, the first container (for example, a cold storage bag or a foam box in the above example) used when fresh food sold at an actual store (for example, the actual store T in FIG. 1) is picked. The information processing device includes a second container (for example, a cold storage bag for packing in the above example) used when the fresh food is delivered, and the information processing apparatus requests the purchase of the fresh food and the delivery to the place. A reception means (for example, the delivery destination reception unit 102 in FIG. 6) that receives from the purchaser (for example, customer C in FIG. 1) and an actual store (for example, an actual store in which the fresh food for which a purchase request is received by the reception means is picked). For example, the actual store T in FIG. 1 is designated by the reception means (for example, the delivery destination reception unit 102 in FIG. 6) based on the place where the delivery request is received (for example, the customer management unit 101 in FIG. 1). ), And the fresh food for which a purchase request has been received by the reception means (for example, the delivery destination reception unit 102 in FIG. 6) is delivered by the reception means (for example, the delivery destination reception unit 102 in FIG. 6). Is designated by the designated means (for example, the customer management unit 101 in FIG. 1) as a series of steps until the request is delivered to the place (for example, the delivery destination H in FIG. 1) and provided to the purchaser. The place where the fresh food is delivered by picking the fresh food from the store (for example, the actual store T in FIG. 1) and putting it in the first container (for example, a cold storage bag or a foam box in the above example). First temperature (for example, in the above example, 10 ° C. for fruits and vegetables, 4 for marine products and perishables) determined based on (for example, the delivery destination H in FIG. 1) and the store (for example, the actual store T in FIG. 1). The purchaser purchases the picking step for storage at (° C or lower) and the fresh food stored at the first temperature (for example, 10 ° C for fruits and vegetables and 4 ° C or lower for marine products and livestock products in the above example). For each order of the second container (eg For example, in the above example, it is packed in a cold storage bag for packing) and determined based on the place where the fresh food is delivered (for example, the delivery destination H in FIG. 1) and the store (for example, the actual store T in FIG. 1). Includes a packing step of storing at a second temperature (eg, in the above example, meat is 4 ° C. or less).
In this way, the quality of the fresh food can be maintained by being controlled according to a predetermined temperature control standard from the time the fresh food is picked until it is provided to the customer C.
In addition, since it becomes possible to receive fresh foods whose quality is maintained at their own workplace, customer C can use the online supermarket more conveniently. That is, according to the present invention, it is possible to realize a net supermarket that is more convenient for the customer C.

Further, the series of steps is further based on the place where the fresh food is delivered (for example, the delivery destination H in FIG. 1) and the store (for example, the actual store T in FIG. 1) before the packing step. A cooling step of cooling the second container (for example, a cold storage bag for packing in the above example) at a third temperature (for example, 4 ° C. or lower) is included.
In this way, by sufficiently cooling the second container (for example, a cold storage bag for packing) before packing the product P, deterioration of the quality of the product due to heat shock or the like can be prevented. ..

In addition, the information processing device is in charge of picking or packing information (for example, product list display, person in charge display, delivery time zone display, etc.) regarding the fresh food. The picking step, or the packing step, further includes an information presenting means (in an application) to be presented to a terminal (for example, the store terminal 4 in the above example) of a clerk (for example, clerk E in FIG. 23). Alternatively, the step includes moving the clerk in charge of the packing (for example, the clerk E in FIG. 23) along a predetermined route in the store.
As a result, each clerk in charge of picking or packing can proceed with each work in the base without contact or stagnation. Therefore, each clerk in charge of picking or packing can proceed with each work quickly and efficiently. As a result, the time from picking the fresh food to being provided to the customer can be shortened, so that the fresh food can be easily maintained at the appropriate temperature.

In the series of steps, the expiration date of the fresh food is secured for a predetermined number of days by a visual inspection of the clerk (for example, clerk E in FIG. 23) or a method using an identifier capable of identifying the fresh food. Includes a confirmation step to confirm that.
In this way, the purchaser can receive the product selected according to the standard of a certain expiration date, so that the purchaser can purchase the product with peace of mind.

The series of steps further includes a packing step of packing the fresh food.
As a result, even if the product is soft or perishable, its quality is maintained, so that the purchaser can purchase the product with peace of mind.

The information processing device further includes a management means for managing information on inventory of the product as information on a product (for example, product P in FIG. 1) that can be provided to the purchaser, and the management means managed by the management means. Based on the information on inventory, the presenting means for presenting information on alternative products of products that are not in stock among the products specified by the purchaser or expected to be specified (for example, product P in FIG. 1). Have.

In general, it is said that inventory control of fresh foods is difficult due to, for example, the abundance of their products and fluctuations in consumption due to seasons or weather.
By presenting information about alternative products for out-of-stock products, the purchaser can purchase alternative products specified in advance by himself, for example, even if the desired product is out of stock. become able to. As a result, even if a product is out of stock, for example, it is not necessary to go shopping at a physical store or change the menu to purchase the product, so for a time-constrained enrollment company. It can be said that it is highly convenient.

The series of steps further includes a product selection step in which the clerk selects the fresh food that meets certain criteria regarding the appearance of the product (eg, product P in FIG. 1).
In this way, since the products to be provided are selected according to a certain visual criterion, the purchaser (for example, customer C in FIG. 1) can purchase the products with peace of mind.

The series of steps further includes a ready-to-eat notification step in which the fresh food is attached with a medium for notifying the purchaser (for example, customer C in FIG. 1) of when to eat the fresh food.
As a result, the purchaser (for example, customer C in FIG. 1) can receive advice on the product from the clerk who actually picks up the product and confirms it, so that the purchaser can purchase the product with peace of mind.

The series of steps further comprises a locker storage step in which the fresh food is delivered to the location (for example, the delivery destination H in FIG. 1) and then the fresh food is stored and locked in a locker, and the locker key. Includes an unlock key presentation step that presents information (ID or one-time pass) for unlocking.
In this way, at the delivery destination of the product, the fresh food may be stored in a dedicated warehouse and managed by a key or the like.
As a result, it is possible to prevent mistakes in the product and theft of the product, and privacy is ensured, so that the purchaser can purchase the product at the online supermarket with peace of mind.

Further, the information processing device receives a request for purchase of the fresh food and delivery to the place (for example, the delivery destination H in FIG. 1) from the purchaser via the Internet.
In this way, there is no time constraint when ordering products, and it is not affected by congestion, etc., so it can be said that this service is more convenient for customers with time constraints.

1: Management server, 2: Office terminal, 3: Customer terminal, 4: Store terminal, 5: Driver terminal, 6: HC server, 7: Drag server, 8: SM server, 9: External server, 11: CPU, 12: ROM, 13: RAM, 14: Bus, 15: Input / output interface, 16: Display, 17: Input, 18: Storage, 19: Communication, 20: Drive, 30: Removable media, 101: Customer Management department, 102: Delivery destination reception department, 103: Product management department, 104: Presentation department, 105: Purchase reception department, 106: Delivery information generation department, 107: Recipe management department, 108: Payment management department, 109: Site Etc. Management Department, 110: Return Management Department, 181: Customer DB, 182: Product DB, 183: Recipe DB, LP: Business Office Registration Website, AT: App Store, J: Business Office, R: Representative, C : Customer, H: Delivery destination, P: Product, T: Actual store, E: Clerk, D: Driver, NS: Net supermarket, PS: Approval website, AS: Dedicated application management website, PO: POS, B: Button, W1, W2: Screen, I: Icon, N: Network, S: Step, F: Display area

Claims (8)

The person who belongs to the designated group or a person who has a certain relationship with the person is the purchaser of the product, the purchaser, and the first place designated as the delivery destination of the product among the managed places of the designated group. An information processing device that manages information including information for each one or more groups,
Among the products, the fresh food sold at the actual store, the actual store where the fresh food is picked, the first place where the fresh food is delivered, and the purchase of the fresh food. Determined based on the store, the first place, and the second place, the first-class fresh food controlled at the first temperature or lower, which is determined based on the second place carried from the first place by the person. The first container used when picking fresh food containing at least the second type fresh food controlled at the second temperature or lower .
The second container used when the fresh food is delivered and
With
The information processing device
A receiving means for receiving a request for purchase of the fresh food and delivery to the first place from the purchaser, and
And designation means that the fresh food request of the purchase has been accepted by the acceptance means the store of real to be picked, to specify on the basis of the first location where the request for delivery has been accepted by the acceptance means,
Have,
The first container is
Among the fresh foods picked from the store designated by the designated means, when the first-class fresh food is arranged, the first cold storage for maintaining the inside at the first temperature or lower. Have wood
When the second kind fresh food is arranged, it has a 1-2 cold insulation material for keeping the inside below the second temperature.
The second container is
Among the fresh foods picked from the store designated by the designated means, the first region in which the first-class fresh food is arranged and the second region in which the second-class fresh food is arranged are classified. With a partition made of heat insulating material for
A 2-1 cold insulating material for maintaining the first region below the first temperature for a predetermined time,
A 2-2 cold insulating material for maintaining the second region below the second temperature for a predetermined time,
Have ,
Product provision system. The 2-1 cold insulation material and the 2-2 cold insulation material are said to have a predetermined time before the timing at which the first-class fresh food and the second-class fresh food are placed in the second container . Arranged in 2 containers,
The product providing system according to claim 1. The information processing device further
An information presenting means for presenting information on picking or packing of fresh food to the terminal of a clerk in charge of picking or packing.
Have more
The information presented to the terminal
Includes information that helps the clerk in charge of picking or packing to move within the store along a predetermined route.
The product providing system according to claim 1 or 2. Further comprising a member for pre Symbol perishables are packed in the second container is packaged,
The product providing system according to any one of claims 1 to 3 . The information processing device further
As information on products that can be provided to the purchaser, a management means for managing information on inventory of the products and
Based on the information on the inventory managed by the management means, the presenting means for presenting the information on the substitute product of the product which is not in stock among the products designated for purchase by the purchaser or the designation is expected. ,
Have,
The product providing system according to any one of claims 1 to 4 . The ripe before Symbol fresh food, further comprising a medium for notifying the purchaser,
The product providing system according to any one of claims 1 to 5 . Disposed in the first place, after the fresh food is delivered to the first place, further comprising a rocker which the fresh food is locked after being stored,
The information processing device
An unlocking key presenting means that presents information for unlocking the locker key to the purchaser's terminal .
The product providing system according to any one of claims 1 to 6 , further comprising. The information processing device is used via the Internet.
Accepting a request for purchase of the fresh food and delivery to the first place from the purchaser.
The product providing system according to any one of claims 1 to 7 .

Images