JP3976508B2 - Workplace shopping system, product picking system, and shopping and picking method - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a shopping system for goods over the Internet, for example. More specifically, for example, from the workplace, all products including fresh foods sold at superstores, excluding frozen foods are ordered via the internet, and the workplace The present invention relates to a workplace shopping system in which orders are delivered to customers.
[0002]
[Prior art and problems to be solved by the invention]
In accordance with the recent development of networks, for example, various businesses using the Internet are being developed. Electronic commerce is one of them, and it is possible to conduct transactions with consumers and partners online economically and quickly. Regarding the purchase of goods, that is, shopping, various kinds of shopping are performed via the Internet.
[0003]
However, it is very convenient for employees and retailers, for example, to receive product orders from a large number of employees at the workplace or company and deliver it to the workplace, company or business unit. An efficient shopping system has not yet been established. In addition, conventional shopping via the Internet has a relatively limited number of products, and there is a problem that fresh foods cannot be included.
[0004]
In view of the above-mentioned problems, the object of the present invention is to receive orders for all products such as those sold at superstores, that is, products including fresh food, from a large number of employees, for example, on a workplace basis. It is to provide a shopping system that delivers convenient merchandise to the workplace, which is convenient for customers and enables efficient business for retailers.
[0005]
[Means for Solving the Problems]
FIG. 1 is a block diagram showing the principle configuration of a shopping system according to the present invention. FIG. 1 is a block diagram showing the principle configuration of a shopping system in which a customer orders a product and the product is delivered to the customer.
[0006]
In FIG. 1, an order input means 1 is, for example, a customer-side personal computer, and receives orders for products that can contain fresh food, for example, products including all kinds of daily necessities including frozen food, from customers. The shopping list creation means 2 is, for example, a web server provided on the Internet, and completes one or more shopping lists corresponding to orders from one or more customers.
[0007]
The merchandise packing instruction means 3 is provided in a picking system for picking up merchandise and delivering it to an order destination, for example, and receives one or more shopping lists from the shopping list creation means 2 and packs the merchandise. The user is instructed to pick up and pack the ordered product corresponding to one or more customers. The product delivery means 4 delivers the packaged product to a delivery destination corresponding to one or more customers.
[0008]
In the embodiment of the present invention, the shopping system is a workplace shopping system, a community shopping system, or a home shopping system. In the workplace shopping system, the customer belongs to one workplace, the order input means 1 is provided in the workplace, and the delivery destination of the product is the location of the workplace. In the community shopping system, a customer belongs to one group (community) such as a school, a hospital, a day nursery, etc., the order input means 1 is provided at the location of the group, and the delivery destination of the product is the location of the group. Furthermore, in the home shopping system, the order input means 1 is provided at the customer's home, and the delivery destination of the product is the customer's home.
[0009]
In the embodiment of the present invention, the order input means 1 presents to the customer a product menu displaying the price of each day for each product, and additionally displays product image information in accordance with a request from the customer for the product menu. In addition, it is also possible to present a list in which the prices of the products in the past shopping list created corresponding to the customer by the shopping list creation means 2 are updated to the price of the current day. You can also present a past order history list that includes the price of the product on the day of the past order, and at the same time the product is ordered, the product will be delivered to the customer's workplace in multiple business locations Data may also be received indicating the business location specified by the customer.
[0010]
In the embodiment of the invention, the merchandise packing instruction means 3 sorts all the merchandise listed in one or more shopping lists in the order of facilitating packing and creates one picking list for the packing operator. In addition, it is possible to instruct picking up and packing a product according to the picking list. In this case, the merchandise packing instruction means 3 can further include a display means for displaying the picking list.
[0011]
The display means uses a background color corresponding to each customer in the picking list for each item in the picking list when the packing operator executes pick-up and packing of the product corresponding to a plurality of customers in parallel. It can also be displayed, and a cold display corresponding to the item's product can be blinked.
[0012]
In the embodiment of the invention, the product packing instruction unit 3 may further include an out-of-stock information input unit that receives out-of-stock information from the packing operator when the ordered product is out of stock. In this case, the out-of-stock information input means includes a touch button to an area in which the product name in the item of the picking list is displayed on the display screen of the above-described display means, and an area other than the picking list item display area on the display screen. It can also be configured with a “out of stock” button.
[0013]
In addition, the product packing instruction means 3 sends one or more customers different from the plurality of customers when the packing operation corresponding to one customer is completed during the packing operation according to the picking list corresponding to the plurality of customers. The products listed in the corresponding shopping list and the products that have not yet been picked up on the above picking list are sorted to create a new picking list, and the work according to the new picking list is made to the packing operator. You can also give instructions.
[0014]
The product packing instruction means 3 also has a packing end notifying means for notifying the packing operator of the end time of the packing corresponding to the order of one customer, and a receipt for displaying the customer's name and the breakdown of the packed product at the end of packing. A receipt printing means for printing may further be provided.
[0015]
In this case, the receipt printing unit further includes a price survey unit that checks the price of the product at the end of the packing operation, and the receipt printing unit can print the checked price in the breakdown of the packed product.
In addition, the receipt printing means allows the customer's name to be folded out of the package and the receipt can be folded so that the breakdown of the product is inside the package. Receipts can be printed in the format that is used, and when multiple products are packaged for one customer, a value indicating the number of the plurality of items is placed on the customer's name side. Further printing is also possible.
[0016]
The product picking system of the present invention receives one or more shopping lists from the outside as an order list of products that can contain fresh food from one or more customers, and packages the products in response to one or more customers. Product packing instruction means for instructing the packing operator to pick up and order the ordered products, and product delivery means for delivering the packed products to delivery destinations corresponding to one or more persons.
[0017]
In the shopping method of the present invention, one or more shopping lists are created in response to orders from one or more customers, receiving orders for commodities that can contain fresh food. Receive a shopping list and give instructions to pick up and pack the ordered product to the packing operator who packs the product in response to one or more customers. Deliver to the delivery address corresponding to.
[0018]
In the product picking method of the present invention, one or more shopping lists as an order list of products that can contain fresh food from one or more customers are received from the outside, and one or more customers are handled. The packing operator who packs the product is instructed to pick up and order the ordered product, and delivers the packed product to a delivery destination corresponding to each of one or more customers.
[0019]
Further, in the present invention, as a storage medium used in the customer-side product order computer, the computer includes a step of presenting a menu of products that can include fresh food to the customer and a step of receiving an order for the product from the customer. A computer-readable portable storage medium storing a program to be executed is used.
[0020]
Also, as a storage medium used in a computer for creating a shopping list of products from the customer, a step of creating a menu of foods that can contain fresh food and transferring it to the customer's computer; and a customer's computer A computer-readable portable medium storing a program for causing a computer to execute a step of creating a shopping list based on product order data sent from and a step of transferring the created shopping list to a computer on the product delivery side is used. .
[0021]
Further, as a storage medium used in a computer provided on a product delivery side that picks up a product in response to an order from a customer and delivers it to the customer side, 1 as a list of ordered products that can contain fresh food A step of creating a picking list by sorting all items listed in one or more shopping lists in an order that facilitates packing, and a step of instructing a packing operator to pack products according to the created picking list And a computer-readable portable storage medium storing a program for causing the computer to execute the above.
[0022]
As described above, according to the present invention, for example, by receiving orders for various products including fresh food from customers who are many employees in one workplace, and delivering the ordered products to the workplace in a lump. A convenient and efficient shopping system can be constructed for both the customer side and the store side.
[0023]
DETAILED DESCRIPTION OF THE INVENTION
FIG. 2 is an overall configuration block diagram of a workplace shopping system as a main object of the present invention. In the figure, the main part of the system is provided in the workplace 10 and is an employee's personal computer (PC) 11 for receiving an order for goods from the employee, and generally completed shopping in response to orders from a plurality of employees. A web server 12 on the Internet for creating a list and the like, and a picking system 13 for packing products for each employee based on the data delivered from the web server 12 and delivering them to the workplace 10.
[0024]
In the present invention, the target products that can be ordered by employees are all commodities sold in general stores, including fresh foods, frozen foods, and daily necessities that are generally sold in supermarkets. The order is transferred from the personal computer 11 of the employee at work to the web server 12 as a (unfinished) shopping list 15 described in HTML text format via a web browser. Alternatively, an order can be made in the same manner from the workplace 10 or from a nearby kiosk 14.
[0025]
The method of specifying a product that an employee desires to purchase is basically a menu format, but other appropriate product search means may be provided. The menu has, for example, a plurality of hierarchies for each category of merchandise, and the name of each merchandise, its price, discount information, etc. are displayed in the final hierarchy. For the displayed product, the employee designates the number and designates “put into basket”, for example, thereby creating the (unfinished) shopping list 15. The ordered product is delivered along with ordered products from other employees at the same workplace at a pre-specified time and place.
[0026]
The shopping list 15 is transferred to the web server 12 via the Internet or an intranet. A web application 16 is provided on the web server 12, and is connected to, for example, a customer management system 17 and a store system 18. A price database of products sold in the store, an inventory database, and past purchase amounts for each employee It is possible to access a customer management database or the like for managing points given according to the customer's point.
[0027]
The web application 16 manages the current shopping list, the previous shopping list of the employee, the price of the product, the presentation of discount information to the employee, the payment method, the points for each employee, the advertisement of the product, and the like. An employee who uses this workplace shopping performs user registration in advance, and at that time, specifies a payment method for the product, for example, a credit card number or a house card number. After the user registration, the system side, for example, the web server 12 performs an examination such as a credit check of the user's payment method, registers as a user if it passes, and subsequently settles the purchase price by this examined payment method. Done. Order data from employees such as a shopping list is transferred to a picking system 13 provided in a store, a warehouse, a distribution center, or the like.
[0028]
FIG. 3 is an explanatory diagram of the picking system 13 of FIG. In the figure, a picking system includes a server 21 that receives data such as a (completed) shopping list from a web application 16 in the web server 12, a cart 22 for packing products, for example, bagging, and a picking provided in the cart 22. The terminal 23 and the scanner 24 are included.
[0029]
The server 21 is provided with a picking instruction application 25. With this application, orders received from a plurality of employees are generally arranged so as to be suitable for the picking process for each employee. At that time, the ordered products are sorted in the order of the shelves on which the products exist so that the products can be efficiently picked up in the store, the warehouse, and the distribution center.
[0030]
Specifically, purchased product names of multiple employees are displayed in the order of shelves, and the number of products, shelf number, and number of bags to be packed are displayed in a format that can be displayed next to each product name. The This sorted shopping list (picking list) is transmitted to the picking terminal 23 on the cart 22 side via, for example, a wireless LAN. The picking list also includes an instruction for an alternative product when there is no stock if necessary. included.
[0031]
In the present invention, packing of ordered products received from a plurality of employees, that is, bagging or boxing of products, is carried out in the store of a supermarket or in a warehouse or a distribution center. For example, bagging is carried out by placing bags corresponding to a plurality of employees on the carriage 22, and one store clerk packing products for orders of a plurality of employees, for example, for three or four people. Minutes, and at the same time.
[0032]
The carriage 22 is provided with a terminal device having at least a display function, that is, a picking terminal 23 and a barcode scanner 24. For example, a notebook-type terminal with a color LCD without a lid (personal terminal based on a personal computer) having a wireless function and an external barcode scanner can be used. Although it is desirable to provide a touch panel for the display device, a display device having a function key can be used. Further, as an option, a printer such as a receipt printer is connected to the picking terminal 23.
[0033]
The picking terminal 23 displays a sorted shopping list corresponding to orders from a plurality of employees. For example, a supermarket clerk picks up products in the displayed order and scans the barcode of the products. By performing this scan, the merchandise name displayed on the display device is marked with a strike line or check mark, and erased. An error message is displayed when scanning the wrong product. In addition, when there is no stock, a substitute product is displayed, and for example, it is possible to determine whether or not the substitute product is instructed from the employee side.
[0034]
FIG. 4 is an explanatory diagram of an outline of the structure of the workplace shopping system. 2 is a schematic diagram of a system configuration of the client 30 corresponding to the employee's personal computer 11 and the server 31 corresponding to the web server 12 in FIG. 2, and the configuration corresponding to the picking system 13 is not shown.
[0035]
The client 30 includes a browser 32 corresponding to the web browser of FIG. 2 and an operation system 33, and executes data transmission / reception with the server 31 according to the HTTP protocol.
The server 31 includes a client-side user interface processing unit 34 that performs interface processing with the client side, a database 35 that stores data such as product names, prices, and discount information, and access that controls access to data in these databases. A control unit 36, an Internet control program 37, and a workplace shopping system control unit 38 are provided.
[0036]
FIG. 5 is an overall process flowchart in the workplace shopping system of the present invention. In the figure, steps S1 to S3 show an outline of workplace shopping order processing executed by the workplace 10 side and the web server 12 of FIG. 2, and steps S4 to S9 are picking processing executed by the picking system 13. The outline of is shown.
[0037]
When the process is started in FIG. 5, first, in step S1, for example, orders are received from the personal computer 11 of the employee of the workplace 10 via the Internet or an intranet, and the orders received in step S2 are collected in the web server 12, In S3, orders of a plurality of employees are collected and transferred to the server 21 of the picking system 13.
[0038]
In the picking process, first, the server 21 of the picking system 13 sorts the ordered products for each number of people determined in advance in step S4 in the order of the shelves, the product names sorted in step S5, and the bags to be packed. A sorted shopping list showing numbers and the like is transferred to the picking terminal 23 and displayed, and in step S6, for example, products displayed by a supermarket clerk are sequentially picked up and scanned after the barcode is scanned, In other words, when the bag corresponding to each employee is packed and it is determined that the bag packing for the employee in step S7 is completed, the delivery destination and the receipt are attached to the bag.
[0039]
Subsequently, in step S8, it is determined whether or not the packaging corresponding to all employees has been completed. If not, the processing from step S5 is repeated. If the shopping list sorted here is displayed once on the display device of the picking terminal 23, the process of step S5 is not necessary, but if it cannot be displayed once, the screen is scrolled. Thus, it is necessary to continue displaying the sorted shopping list.
[0040]
For example, bagging is continued in the supermarket according to the order of the shelves, and whenever bagging for a certain employee is completed, the process of step S7 is executed, and it is determined in step S8 that bagging for all employees has been completed. Then, the packed products are delivered to the delivery destination designated in step S9, and the process is terminated.
[0041]
FIG. 6 is a detailed flowchart of the workplace shopping order process, that is, steps S1 to S3 in FIG. When the processing is started in the figure, first, in step S11, the employee, that is, the customer inputs his / her name and password to the personal computer, and executes login processing to the workplace shopping system. The web server 12 that has received the customer name and password via the Internet or the intranet in step S12 retrieves the customer name and password from the customer management database of the customer management system 17, for example, and the entered name and password are correct. Accepts the employee's login.
[0042]
Thereafter, in step S13, the web server 12 searches the product name, price, unit, and discount information from a price database, for example, the database in the store system 18, to create a product order menu, and displays the product order menu on the screen of the personal computer 11 on the employee side. Display the menu. In this product order menu, the price of the current day is displayed for each product. Prices generally vary from day to day.
[0043]
Discount information includes store-level discount information that is uniformly applied to all purchasers, and individual-level discount information that is presented only to a specific purchaser. In the latter, a purchaser is specified by a user identifier at the time of login, and discount information for the specific purchaser is obtained from, for example, a database of the customer management system 17 in accordance with a one-to-one marketing method and displayed in a product order menu.
[0044]
For the product menu, characters are basically used in consideration of employee responses. For example, by clicking the image display button on the menu screen, product image information and explanatory text are displayed. . This function is useful when you do not remember the product name clearly or when you do not know the difference between products. For this reason, the system has a configuration for linking products to a multimedia database (not shown). For example, if “image display” is designated in the apple menu, a plurality of types of apple images and their explanations are displayed. Alternatively, when “screen display” is designated in the fish menu, similarly, images of a plurality of types of fish, their characteristics, and explanations regarding suitable dishes are displayed.
[0045]
In addition to the normal product menu, set menus, cooking recipes, and the like are displayed as menus. For example, a set menu for a Chinese food dinner necessary for four persons, a product menu for purchased materials necessary for sukiyaki, a method for creating the menu, and the like are displayed. The customer can select only the necessary items from the product menu and designate “put into basket”.
[0046]
The employee of the workplace 10 uses the personal computer 11 to specify a product to be purchased and its number from the product order menu in step S14, and creates a shopping list. A plurality of shopping lists can be created, and a shopping list can be created by adding or modifying a shopping list created previously.
[0047]
For example, a plurality of shopping lists can be created in advance, such as for weekend orders, Wednesday orders, and lunch orders. For example, a shopping list in which all items that the employee has ordered in the past are listed is also stored. It is also possible to select a product from here and place it in an order basket, that is, to create a shopping list. In such a case, the price of the product updated to the price of the day is displayed on the past shopping list. In addition to such a shopping list, a history list of past orders is also stored. In the history list, the price of the product at the time of the past order is displayed.
[0048]
In step S15, it is determined whether or not a shopping list has been created. If the creation has not yet been completed, the processing from step S11 is repeated. Here, returning to step S11 corresponds to a case where, for example, an employee stops creating a shopping list halfway and places an order again, for example, when a new product menu is requested from the web server 12. Naturally, the processing from step S13 may be repeated.
[0049]
Further, as described above, when an employee stops the creation of the shopping list, the shopping list being created is stored on the web server 12 side, and the employee can store the shopping list later, for example. When the creation is resumed, it is possible to allow the employee to continue creating the shopping list by using the shopping list being created stored on the web server side 12.
[0050]
If it is determined in step S15 that a shopping list has been created, an order is issued by the customer in step S16. That is, the shopping list is sent to the web server 12 via the Internet or an intranet. At this time, when there is no stock of the ordered product, an alternative product is specified, and a comment on product selection, a delivery location, a delivery date and time are designated at the same time.
[0051]
By specifying delivery dates and times in this way, a certain employee can specify different delivery dates and place multiple orders at the same time, that is, a plurality of shopping lists corresponding to different delivery dates and times are created, and the web server 12 can also be sent.
[0052]
As for the designation of the substitute item, if there is no stock, designation is made as to whether to purchase the substitute item or to stop the purchase. In addition, when purchasing an alternative product, it is possible to input a comment on the alternative product, for example, information such as a brand or designation of organically grown food. In addition, as a general comment on product selection, for example, a comment that a banana should be well-ripened or a little blue should be added.
[0053]
As a delivery place, an employee can select a delivery place from a plurality of offices of a company where he / she works. This is convenient for receiving goods on a business trip, such as when you are on a business trip to another office for work reasons. Depending on the designated delivery location, an order is sent to a picking system 13 such as a supermarket, a store, or a warehouse serving the area including the delivery location.
[0054]
The web server 12 adds information such as information on the substitute item, product selection comment, delivery location, delivery date, company name in the customer management database, and payment method to the shopping list received from the personal computer 11 in step S17. Complete the shopping list. If the employee does not specify the delivery location, the delivery location data registered in the customer management database is used. Then, the shopping list completed in step S18 is sent to the server 21 of the picking system 13 collectively for each time, and the process is terminated.
[0055]
FIG. 7 is a detailed flowchart of steps S4 to S9 of FIG. 5, that is, the picking process. When processing is started in the figure, first, in step S20, a completed shopping list corresponding to a plurality of employees is generally received from the web server 12, and in step S21, for example, three or four bags are picked simultaneously. The number of items in the shopping list is sorted. That is, the items on the shopping list received from the web server 12 are sorted and arranged in the order of the numbers of the shelves, and for example, bagging of the ordered products for three people or four people is executed in parallel by going around the store once. Create a picking list for The picking list for all orders is created in the same procedure.
[0056]
The picking list created in step S22 is displayed on the screen of the picking terminal 23 described in FIG. 3. For example, a supermarket clerk picks up products in the order of display of the picking list and puts them in a bag corresponding to each employee. Pack it up. In step S23, it is determined whether or not there is a product displayed at this time. If there is, the barcode of the product displayed in step S24 is scanned by the scanner 24, and the product is displayed in the product display area on the display screen. It is put in the bag of the same color as the background color or the bag of the specified bag number.
[0057]
Here, for example, when a product is scanned by a supermarket clerk, the product name, number, weight, capacity, etc. are displayed in large letters at the top of the display screen of the picking terminal 23, and the clerk confirms the contents. Can do. Further, the background color of the display area is changed in conjunction with the bag number. By matching the background color with the color of the bag or box, or the color of the tape attached to the bag or box, an error in bagging by a store clerk can be prevented. For example, the bag number 1 is red, 2 is blue, 3 is yellow, 4 is green, etc. By changing the background color, bags that definitely correspond to the ordered items of 4 employees who are simultaneously bagging in parallel Can be put in.
[0058]
After the product is put in the bag in step S24, it is determined from the picking list whether the product put in the bag in step S25 is the final product, that is, the final product of the order product of an employee. . Whether it is the final product is assumed to be displayed in the picking list as will be described later. If it is not the final product, the processes after step S22 are repeated. Here, in the process of step S22, when all the contents of the picking list are displayed on the screen of the picking terminal 23 at once, the picking up of the product is continued using the contents, but once on the screen. If it cannot be displayed, the undisplayed portion is displayed by scroll processing.
[0059]
If the product displayed in step S23 is not on the shelf due to reasons such as out of stock, the barcode of the label affixed to the shelf is scanned in step S26, and the “out of stock” button on the screen of the picking terminal 23 is scanned. Is touched. When the touch panel is not used, “out of stock” is designated by a function key or the like. Corresponding to the touch of the “out of stock” button, information on the substitute specified when the employee placed an order in step S27, that is, if a substitute is unnecessary, a message to that effect is necessary. The comment for the substitute is displayed in a message area described later on the screen.
[0060]
Corresponding to this display, if a substitute is not necessary, for example, a supermarket clerk presses the “no substitute” button, or if a substitute is needed, the substitute is scanned, After being put in the bag, the “substitution complete” button is touched. Instead of scanning the barcode of the label affixed to the shelf in step S26, touch the product name portion on the display screen of the picking terminal 23, specify the product, and then touch the “out of stock” button. Is also possible.
[0061]
After the “no replacement” or “substitution complete” button is pressed in step S28, a replacement list is created in step S29 regardless of whether or not there is a replacement. The list is created for each customer, and includes, as data, the customer name, the SKU (stock keeping unit) number of the non-stocked product, the information on the presence / absence of replacement, the SKU number / product name / quantity / the discounted price of the replacement product. Thereafter, the process proceeds to step S25.
[0062]
If it is determined in step S25 that the product is the final product of the bag, it should be printed on the customer name, company name, delivery address, and receipt from the link of the employee name corresponding to the bag number on the picking list in step S30. Information is searched, and the address display portion and receipt (product breakdown) portion of the product are printed.
[0063]
However, if there is a list of substitutes for the customer, (1) no stock, (2) presence / absence of substitution, (3) if there is a substitute, information on the SKU number, product name, quantity, and discounted price of the substitute product will be included in the receipt Added (or modified). Of course, when there is no replacement, the information and price of the replacement product are not added to the receipt. In step S31, the address display portion is placed outside the bag and the receipt (product breakdown) portion is placed in the bag, and the bag is closed.
[0064]
As for the end of bagging for the employee here, according to the scan by the store clerk of the final product, some signal, for example, a sound is automatically sent from the server 21 of the picking system, and the end of the bag packing is notified to the store clerk. You can also make it. The receipt (product breakdown) is printed with the price and total price of each product, but the price can also be obtained by the picking terminal 23 requesting the current price lookup. In this case, based on the SKU (stock keeping unit) code of the scanned barcode, the price lookup (PLU) table is searched by the server 21 of the picking system 13 or the server of the store system 18, for example. Price is required.
[0065]
Here, the price lookup is performed at the time of picking the product because it may be different from the price at the time of ordering. The reason for this is that (1) the order was placed before the previous day, and (2) the price may vary depending on the time of day. (3) In the case of scale sales, it is generally not the same as the order weight. (4) In the case of alternative products, price lookup is necessary.
[0066]
In receipt printing, the delivery location and name as the destination are capital letters, and in the form reversed by 180 degrees from the breakdown of the delivery product, as shown in Fig. 8, it is folded from the middle and stapled to the bag It is possible. When there are a plurality of bags or boxes of purchased goods for one employee, the number is input to the picking terminal 23, and what number of prints are added to the receipt of each bag.
[0067]
When packing of one bag in FIG. 7 is completed, it is determined in step S32 whether or not all the bags have been completed. If not yet completed, the processing from step S22 is repeated. If it is determined that the processing has been completed, the name display unit, that is, the addressed company name and the delivery destination are collected in the same bag in step S33, the product is delivered to the delivery destination, and the process is terminated.
[0068]
Here, when the bagging of the product for one employee in step S31 is completed, for example, the remaining bagging left on the carriage 22 at the time when the bagging is completed is one. Is the method. In this case, for example, when the bagging for 3 or 4 people is completed, after all the bags are lowered to the end point of the bagging, a plurality of, for example, 3 or 4 people are newly added. Bagging will resume from the bagging start point.
[0069]
As a second method, when bag filling is completed for an employee, the bag is immediately removed from the carriage 22 and a new bag is loaded onto the carriage 22 to respond to the new employee along with the remaining bag filling. Start bagging of products to be sold. At this time, the server 21 of the picking system 13 sorts the new employee's ordered items in the order of the shelves from the position of the shelf where the last ordered item of the employee who has finished bagging was placed, and the screen of the picking terminal 23 is displayed. By displaying above, the picking of goods with respect to orders of a plurality of employees can be performed continuously and continuously.
[0070]
Next, the contents of the database used in the flowcharts of FIGS. 9 is, for example, a customer management database provided in the customer management system 17 in FIG. 2, FIG. 10 is a price database provided in, for example, the store system 18, and FIG. 11 is a data structure of an inventory / shelf allocation database provided in the picking system 13. It is an example of stored data.
[0071]
In the customer management database of FIG. 9, the customer name is the name of a member registered in the workplace shopping system, and the password is a unique password for the member, for example, an ID number. Sometimes used. The company name is the name of the company or organization to which the member belongs, and the delivery destination is generally the establishment where the member works, etc. Is the default delivery destination.
[0072]
The payment method is generally a credit card number, a house card number, or the like designated at the time of enrollment, and can naturally be changed later. A qualification examination is conducted at the time of enrollment and change. The accumulated points are the points counted for each customer corresponding to the purchase amount of the product, for example, the accumulated points given by the Frequent Shoppers Program (FSP), and the accumulated purchase amount is the total purchase amount of the customer for the current month. In the case where a certain upper limit is set for the amount of money, an order for the product is not accepted if the cumulative purchase price exceeds the upper limit. This upper limit value is stored, for example, in the customer attribute information column.
[0073]
Customer attribute information is a storage area for various types of information related to customers. Data related to the customer's personal lifestyle, eating habits, etc., data of the customer's family and close friends, etc. are recorded here. For example, customer gender, date of birth, address, phone number, email address, hobbies, food preferences (like vegetarians, health foods, organic foods, genetically modified foods), wine / alcohol preferences Family information (whether there are infants, elderly people, pets such as dogs and cats, etc.), names and birthdays of family and close friends, birthdays, wedding anniversaries, etc.
[0074]
FIG. 10 shows an example of the data structure of the price database and its data. In the figure, an SKU (stock keeping unit) number is a number for uniquely identifying a product, and has a one-to-one correspondence with a barcode attached to the product. That is, it is the same as the barcode number or a number that can be uniquely converted. The product name is a name that can uniquely identify the product, and generally includes a brand name, a general name of the product, or a unique name, information on the size such as milk capacity, and the like. The price is the price per unit of product. The unit is generally one commodity, but in the case of fruits and the like, it is one bag or one box. For example, the unit may be 100 g in weight or 1 liter in capacity.
[0075]
The discount information is information that specifies various discount methods. Different customers may receive different discounts. That is, there is a discount for a specific person, and when the discount width is different between a good customer and a general customer, there is a discount only for a person who has a coupon. As the display of the discount amount, the discount amount is determined by a percent discount, a discount, a discount when a plurality of purchases are made, a discount when a combination of specific products is purchased, and the like. Furthermore, there may be a discount only for a certain time, such as only in the morning or only after 6:00 in the evening.
[0076]
FIG. 11 shows an example of the data structure of the inventory / shelf allocation database and its data. As an inventory / shelf allocation database, data may be stored separately in an inventory database and a shelf allocation database. In some cases, information is added to the price database and integrated as one database.
[0077]
In FIG. 11, the SKU number and the product name are the same as in FIG. The barcode and product name corresponding to the SKU number are displayed on a label attached to the shelf.
The stock quantity is the stock quantity of the product stored in the store, warehouse or distribution center, and the unit is the same as in FIG.
[0078]
The shelf number is information indicating the location of the shelf where the product is placed in the store, warehouse, distribution center or the like. Here, it is assumed that a serial number is assigned to the shelf, and the place can be uniquely specified by the number. In addition, the number may be expressed by combining the number of the shelf and the number of steps of the shelf, the passage number, the address in the passage, or the like.
[0079]
The cold insulation instruction is an area where the instruction of “requiring cold preservation” is displayed in this column when it is necessary to put the product in a box such as a bag for cold preservation or foamed polystyrene when the product is perishable perishable or frozen food. is there. Further, not only “requiring cold storage” but also indications of instructions such as “cold cold storage” and “refrigerated cold storage” may be displayed.
[0080]
FIG. 12 is an example of a completed shopping list, that is, a shopping list before information such as information on alternative products is added by the web server 12 of FIG. 2 and passed to the picking system 13. In the figure, for example, Fuji apple is designated as a substitute product for a delicious apple, and “red” is designated as a comment for the product.
[0081]
FIG. 13 shows an example of the sorted shopping list created by the server 21 of the picking system 13 of FIG. 3, that is, the data structure of the picking list and its data. Here, it is assumed that bags of merchandise for four customers are performed in parallel, and there are 1 to 4 as bag numbers.
[0082]
In FIG. 13, the final product area is an area indicating the last product to be put in the same bag. After putting the product with the “final” instruction here in the bag, the supermarket clerk closes the bag mouth. After this operation, for example, the picking terminal 23 prints a receipt indicating the destination information and the contents of the purchased product described in FIG. The bag number and customer name at the bottom of the picking list are link information that associates the bag number with the shopping list shown in FIG. 12, that is, the shopping list for each customer. A shopping list is searched by this link, and print information such as a customer name, a company name, a delivery destination, and receipt information is obtained from the contents.
[0083]
FIG. 14 shows a display screen example of the picking terminal 23 of FIG. In the figure, a message area is a display area of a message transmitted from the server 21 of the picking system 13, for example. It is also used as an input area for weight input, which will be described later. Examples of the message include “packing completed. Close bag”, an error message of “scanned product error” when an unordered product is scanned, or an instruction message regarding substitution when there is no stock. The number of remaining products is an area in which the number of remaining items of products to be packed is displayed.
[0084]
Of the five buttons below the message area, the “out of stock” button scans the bar code on the label as described above or displays it in the scroll area when there is no inventory on the shelf. By touching this button after the product name is touched, the message area needs to be replaced, or an instruction for the replaced product and a comment from the customer are displayed.
[0085]
In the case of “substitution completion”, the substitution is completed by touching this button after the substitution product is scanned and put in the bag. The “no replacement” button indicates that there is no need for replacement, or when this button is pressed when there is no suitable replacement product, the processing when no replacement is performed ends.
[0086]
The “return” button is a button used when an item once put in a bag is taken out of the bag for some reason and returned to the shelf. After a supermarket clerk notices an error, for example, touches this button, selects a product scanned in the past from the scroll area, touches the product name, and scans the barcode of the product to be returned. If the name and barcode match, the return is successful. In other words, the item of the merchandise that has been erased returns to its original form, and the merchandise can be picked again. It is irrelevant to the contents of the picking list and receipt.
[0087]
The “weight input” button is a button for inputting a weight in the case of a scale sale product. After touching this button, the supermarket clerk inputs the weight using, for example, a numeric keypad or a soft key that pops up in the scroll area. If the weight matches the value specified by the customer, this weight is unnecessary.
[0088]
In the scan information area, information on a product whose barcode is currently scanned is displayed. The contents are a shelf number, an SKU number, a product name, a quantity, a bag number, and a cold storage instruction from the left. The color of the bag corresponding to the bag number or the color of the tape attached to the bag is used as the background color of the scan information area. In the example of FIG. 14, since the bag number is 1, the background color is red. The store clerk can reduce mistakes by putting the product in a bag of the same color.
[0089]
When the quantity to be packed is two or more, an instruction of how many more to put in the bag is displayed in the message area. The “cold” display is displayed when the product needs to be put in a bag as a cold storage container or a box such as a foamed polystyrene. Alternatively, a cold insulation instruction is given by blinking the cold insulation display itself or by blinking the scan information area. Or, it may be displayed separately as “low temperature cold” or “freezer cold”.
[0090]
The scroll area is an area for displaying all products in the picking list as a result of sorting in order of shelf numbers. When the number of products is too large to fit in the display area, the old items are scrolled out in order, and the products that have already been scanned and stored in the bag are displayed using a horizontal line. This scroll area is scrolled up and down by touching a scroll button.
[0091]
The workplace shopping described above is a method that has the potential to develop greatly in the future. Therefore, this method will be further described. In this workplace shopping, it is possible to order all products including fresh food, for example, sold in the supermarket via the Internet and receive the products at the workplace, but the problem is that this method is realized Who will bear the costs for
[0092]
In the workplace shopping system, the cost of communication via the intranet or the Internet, the cost of delivery of goods, etc. are basically paid by, for example, the company to which the employee receiving the service belongs. For example, a company pays a certain amount per employee to a supermarket in the name of employee benefits. The supermarket pays a part of the received amount as a service charge to a service provider that executes a service corresponding to the web server 12 of FIG. 2, and the employee pays the remaining amount to expenses such as delivery and marketing. It is possible to receive services without incurring any service charges such as product delivery fees.
[0093]
In workplace shopping, for example, an order can be placed from a personal computer in a company via the Internet, and the product can be received at a pickup location in the company. Delivery is performed twice a day, for example, such that an order closed at 10 o'clock is delivered at 12:30 and an order closed at 2 o'clock is delivered at 5 o'clock. The target products are, for example, all the products sold in the supermarket, and the price and discount are the same as when going to the supermarket and purchasing. Chilled food is placed in a foamed polystyrene box, and frozen food is further placed in a foamed polystyrene box containing a cryogen, delivered on a truck with a refrigeration function, and kept cold for, for example, 3 hours. A single order may be more than a certain minimum amount, but no delivery fee is required.
[0094]
On the ordering screen using a personal computer in the company, special sales information and the like are displayed as described above, and information on repeat purchases repeatedly purchased by a customer is also performed. For product information, a list by category can be displayed, or a keyword search for products can be performed. As described above, it is also possible to input various kinds of comments regarding alternative products and products when out of stock.
[0095]
By using this workplace shopping system, it will be possible for supermarkets to develop new customers and secure fixed customers, as long as delivery is possible even if the store is not nearby, and even if the picking system is not a store, It can also be installed in a warehouse or distribution center. Benefits for companies and employees include low-cost, convenient for employees and real benefits, and provider benefits that ensure stable service charge revenue. Become.
[0096]
In the above explanation, we described workplace shopping where employees in a company order goods at the workplace and receive the goods at the workplace, but this method is used for communities such as schools, hospitals, day nurseries, amusement parks, and clubs. Of course, it can also be used as a shopping system. FIG. 15 is an explanatory diagram of such community shopping. A customer who belongs to a community as one group can order a product from the community and receive the product delivered thereto. The configuration is the same as that of FIG. 2 except that the workplace in FIG. 2 is replaced by a community.
[0097]
Furthermore, the workplace shopping method can naturally be applied to home shopping. FIG. 16 shows the configuration of such a home shopping system. The configuration in the figure is the same as the workplace shopping in FIG. 2, but at home, a pen scanner is used for data input to a personal computer, or a web TV that can be connected to the Internet is used instead of a personal computer. This makes it easier to order products.
[0098]
Of course, it is possible to construct a shopping system that combines these workplace shopping, community shopping, and home shopping. For example, it is also possible for a customer to order a product from home and receive the ordered product at the workplace or group (community) to which the customer belongs. For example, a dependent of an employee at a workplace can order a product from home, and the employee can pick up the product delivered to the employee's workplace and take it home.
[0099]
In addition, the place for receiving the product is not limited to the home, the workplace, or the location of the group, and may be a store that sells the product, for example. In this case, the customer can receive the packaged product at the store front where the order from the customer is received or at a service counter in the store.
[0100]
Finally, loading of a program for realizing the present invention into a computer will be described. For example, in the workplace shopping system of FIG. 2, the employee's personal computer 11, the web server 12, and the server of the picking system 13, that is, the server 21 of FIG. 3, can all be realized as a general computer system. .
[0101]
FIG. 17 is an explanatory diagram of loading of a program used in such a computer system. In the figure, a computer 51 is constituted by a main body 52 and a memory 53 for storing a program. As the memory 53, various memories such as a read only memory (ROM), a random access memory (RAM), or a hard disk can be used. As a program executed by the computer 51, a program is sent from the program provider side via the network 54, and the program is loaded into the computer 51. A portable storage medium 55 that is commercially available and is distributed. Can be executed by being loaded into the main body 52.
[0102]
As the portable storage medium 55, various types of storage media such as a floppy disk, a CD-ROM, an MO, and a magneto-optical disk can be used.
The program corresponding to claims 30 to 32 of the present invention and the part executed by the computer in the flowcharts shown in FIGS. 5 to 7 are recorded in the portable storage medium 55, and the portable storage medium 55. Is loaded into the computer 51, the processing for realizing the workplace shopping of the present invention can be executed.
[0103]
【The invention's effect】
As described above in detail, according to the present invention, for example, a company employee can order any daily necessities including fresh food while at the workplace and receive the ordered product at the workplace. In addition to providing an easy-to-use shopping system, for example, supermarkets have great advantages such as securing fixed customers, and business development is highly expected.
[Brief description of the drawings]
FIG. 1 is a block diagram showing the principle configuration of the present invention.
FIG. 2 is a block diagram showing the overall configuration of a workplace shopping system according to the present invention.
FIG. 3 is a diagram showing a configuration example of a product picking system according to the present invention.
FIG. 4 is a diagram illustrating an outline of the structure of a workplace shopping system.
FIG. 5 is an overall flowchart of processing in the workplace shopping system.
6 is a detailed flowchart of the workplace shopping order process of FIG. 5. FIG.
FIG. 7 is a detailed flowchart of the picking process of FIG. 5;
FIG. 8 is a diagram illustrating an example of printing a receipt.
FIG. 9 is a diagram illustrating an example of a data structure and stored data of a customer management database.
FIG. 10 is a diagram illustrating an example of a data structure of a price database and stored data.
FIG. 11 is a diagram showing an example of a data structure and stored data of an inventory / shelf allocation database.
FIG. 12 is a diagram illustrating an example of a completed shopping list.
FIG. 13 is a diagram illustrating an example of a picking list.
FIG. 14 is a diagram showing an example of a display screen of the picking terminal.
FIG. 15 is a block diagram showing a configuration of a community shopping system.
FIG. 16 is a block diagram illustrating a configuration example of a home shopping system.
FIG. 17 is a diagram illustrating loading of a program into a computer according to the present invention.
[Explanation of symbols]
1 Order input means
2 Shopping list creation means
3. Product packing instruction means
4 Product delivery means
10 Workplace
11 Employee PC
12 Web server
13 Picking system
14 Kiosk
15 Shopping list
16 Web application
17 Customer management system
18 Store system
21 Picking system server
22 trolleys
23 Picking terminal
24 Scanner
25 Picking instruction application

Claims (28)

In a shopping system in which a customer orders a product and the product is delivered to the customer side,
One or more client computers that receive order information for items that may contain fresh food , designated by multiple customers;
A first server computer that creates a plurality of shopping lists corresponding to order information from the plurality of customers received by the client computer ;
A terminal computer that moves with the worker who picks up the product;
Receiving a plurality of shopping list from the first server computer, a one pick list instructing the pickup items ordered to the operator who performs the pickup of the product corresponding to the n ≧ 2 becomes n's customer Including identification information of products for all the products listed in the plurality of shopping lists corresponding to the n customers, and the identification information of each product circulates with information indicating customers corresponding to the products and The picking list stored together with the shelf number that is the order of the shelves on which the product is placed along a predetermined route is sorted according to the shelf number from the predetermined position on the route. create Te, pick-up work of the product that corresponds to one customer in the work of the worker in accordance with the picking list At the time of completion, the product listed in the shopping list corresponding to one or more customers different from the n customers and the product not picked up on the picking list are combined to correspond to the time Re-sorting according to the shelf number based on the position on the route to be created to create a new picking list, and sending the new picking list to the terminal computer to continue picking up products according to the new picking list a second server computer to instruct the worker,
A shopping system comprising: The customer belongs to a workplace and the client computer is provided at the workplace;
The shopping system according to claim 1, wherein a delivery destination of the product is a location of the workplace. 3. The shopping system according to claim 2, wherein the client computer presents a product menu displaying the price of each day for each product to the customer and receives order information of the product from the customer. 4. The shopping system according to claim 3, wherein the client computer additionally displays product image information in accordance with a request from the customer for the product menu. In response to the customer who wants to place an order, the client computer presents the customer with a list of products and prices in the past shopping list created by the first server computer updated to the current day price. 3. The shopping system according to claim 2, wherein the order information is received. The client computer, in response to customers who tries to order, ordered in the past by the customer, presents a past order history list that contains the price of the past of the order on the day goods to the customer, the order information of the product The shopping system according to claim 2, wherein the shopping system is received. The client computer receives data indicating a business location designated by a customer among a plurality of business locations of the company as the workplace as a delivery destination of the product simultaneously with the order of the product, and a delivery destination of the product 3. The shopping system according to claim 2, wherein the designated business establishment is. Said terminal computer, shopping system according to claim 2, further comprising a display means for displaying the pick list when working the worker.   9. The shopping system according to claim 8, wherein the display means displays each item of the picking list using a background color corresponding to each of the n customers who ordered the item.   10. The shopping according to claim 9, wherein the display means blinks the background color or a cold display corresponding to the item when packing for cold storage is required for the item in the picking list. system. 9. The shopping system according to claim 8, further comprising an out-of-stock information input unit that receives out-of-stock information from the worker when the terminal computer is out of stock.   The out-of-stock information input means includes a touch button to an area where a product name in the item of the picking list is displayed on the display screen of the display means, and an area other than the picking list item display area on the display screen. The shopping system according to claim 11, comprising a “out of stock” button. The terminal computer, printing and the pick-up end notification means for notifying the end of the pick-up corresponding to the order of one customer to the worker, a receipt that displays the breakdown of the customer's name and pick up goods at the time of the pick-up end The shopping system according to claim 2, further comprising a receipt printing unit. The receipt printing means further comprises price survey means for examining the price of the product at the end of the pickup operation,
14. The shopping system according to claim 13, wherein the receipt printing means prints the checked price in a breakdown of pick-up products.   In order for the receipt printing means to be able to bend the receipt so that the customer's name goes out of the package and the breakdown of the product is inside the package, the customer's name and the breakdown of the product are mutually 14. The shopping system according to claim 13, wherein the receipt is printed in a form reversed by 180 degrees.   The receipt printing means further prints a value indicating the number of a plurality of items on the name side of the customer when a plurality of products are packed for one customer. The shopping system according to claim 13. The customer belongs to one organization (community) and the client computer is provided at the location of the organization;
2. The shopping system according to claim 1, wherein a delivery destination of the product is a location of the group. The client computer is provided at a customer's home;
2. The shopping system according to claim 1, wherein a delivery destination of the product is a home of the customer. The client computer is provided at a customer's home;
2. The shopping system according to claim 1, wherein a delivery destination of the product is a workplace or a group (community) location to which the customer belongs. The client computer receives order information of a plurality of products each having a different delivery date and time specified by a customer;
The shopping system according to claim 1, wherein the first server computer creates a plurality of shopping lists corresponding to the different delivery dates and times. The shopping system according to claim 1, wherein the first server computer creates a plurality of shopping lists corresponding to one customer. The first server computer further comprises a creation shopping list storing means for storing a shopping list being created corresponding to the customer when the ordering work from the customer is interrupted in the middle,
When ordering work from the customer is resumed, claim said first server computer, characterized by continuing to create a shopping list with a creation way shopping list that is stored in the shopping list storage unit The shopping system according to 1. It said client computer, home of the customer or work belongs customer or shopping system of claim 1, wherein the provided on the location of the organization (community). In the product picking system that picks up the ordered product and delivers it to the customer side,
A terminal computer that moves with the worker who picks up the product;
Receiving a plurality of shopping list of as an order list of products that can include fresh food from multiple customers from the outside, with respect to the operator who performs the pick-up of goods corresponding to the n people of the customer to be n ≧ 2 One picking list for instructing pick-up of ordered products, including product identification information for all products listed in the plurality of shopping lists corresponding to the n customers, and the identification information for each product Is a picking list stored together with information indicating a customer corresponding to the product and a shelf number that is the order of the shelves on which the product is placed along a predetermined route to circulate, based on a predetermined position on the route It said created by sorting the all products in accordance with the shelf number, the work of the worker in accordance with the picking list as 1 person at the time of pick-up work has been completed of the product that corresponds to the customer, and products that are listed in the shopping list corresponding to one or more of the customer that is different from the n-person customer, still pick up on the picking list to A new picking list is created by re-sorting according to the shelf number using the position on the route corresponding to the time point as a base point, and sending the new picking list to the terminal computer. and the server computer that instructs the continuation of the pick-up of goods in accordance with the new picking list to the worker by,
A product picking system comprising: In a shopping method in which a customer orders a product and the product is delivered to the customer side,
One or more client computers receive order information for products specified by multiple customers that may contain fresh food,
The first server computer creates a plurality of shopping lists corresponding to the order information from the plurality of customers received by the client computer ,
The second server computer receives the plurality of shopping lists from the first server computer and picks up the ordered product to the operator who picks up the product corresponding to n customers with n ≧ 2. One picking list to indicate, including product identification information for all products listed in the plurality of shopping lists corresponding to the n customers, wherein the identification information for each product corresponds to the product The picking list stored together with the information indicating the customer to be operated and the shelf number that is the order of the shelves on which the product is placed along the predetermined route to be circulated is set to the shelf number based on the predetermined position on the route. Therefore created by sorting the all products, corresponding to a single customer during the work of the worker in accordance with the picking list quotient At the time of pick-up work has been completed, in accordance with the products that are listed in the shopping list corresponding to one or more of the customer that is different from the n's customers, and the products on the picking list has not yet been picked up, The new picking list is generated by re-sorting according to the shelf number from the position on the route corresponding to the time point as a base point, and transmitting the new picking list to a terminal computer that moves with the operator. shopping method characterized by instructing the continuation of the pick-up of goods in accordance with the list to the worker. In the product picking method of picking up the ordered product and delivering it to the customer side,
A calculator receives multiple shopping lists from the outside as an order list for products that can contain fresh food from multiple customers,
The calculator is a picking list for instructing an operator who picks up a product corresponding to n customers with n ≧ 2 to pick up an ordered product, and corresponds to the n customers. It includes product identification information for all products listed in a plurality of shopping lists, and the identification information of each product includes information indicating a customer corresponding to the product and the product along a predetermined route that circulates. the picking list stored along with shelf number is the order of the shelf, said predetermined position on said path as a base point created by sorting the all product according shelf number, according to the picking list are One or more customers different from the n customers at the time when the picking up of the product corresponding to one customer is completed during the worker's work The items listed in the shopping list corresponding to the item and the items that have not been picked up on the picking list are combined and re-sorted according to the shelf number from the position on the route corresponding to the time point. create a new picking list, indicating the continuation of the pick-up of goods in accordance with the new picking list to the worker,
A product picking method characterized by that. In a storage medium used in a computer provided on a product delivery side for picking up a product in response to an order from a customer and delivering the product to the customer side,
Instructs the operator who picks up the products corresponding to n customers with n ≧ 2 based on a plurality of shopping lists as a list of ordered products that can contain fresh food. Including identification information of products for all products listed in the plurality of shopping lists corresponding to the n customers, wherein the identification information of each product corresponds to the product The picking list stored together with the information indicating the customer and the shelf number that is the order of the shelves on which the product is placed along the predetermined route to circulate is determined according to the shelf number from the predetermined position on the route. Sorting and creating all the products;
The method comprising the steps of: instructing the pick-up of goods in accordance with the picking list was the creation to the worker,
At the time when the pickup operation of the product that corresponds to one customer in the work of the worker in accordance with the picking list has been completed, are listed in the shopping list corresponding to one or more of the customer that is different from the n-person customer A new picking list by combining existing products and products that have not yet been picked up on the picking list, and re-sorting according to the shelf number using the position on the route corresponding to the time as a base point When,
Computer readable portable storage medium storing a program for executing a step of instructing the continuation of the pickup of the product in accordance with the new pick list to the operator to the computer. In a program used in a computer provided on a product delivery side for picking up a product in response to an order from a customer and delivering the product to the customer side,
Instructs the operator who picks up the products corresponding to n customers with n ≧ 2 based on a plurality of shopping lists as a list of ordered products that can contain fresh food. Including identification information of products for all products listed in the plurality of shopping lists corresponding to the n customers, wherein the identification information of each product corresponds to the product The picking list stored together with the information indicating the customer and the shelf number that is the order of the shelves on which the product is placed along the predetermined route to circulate is determined according to the shelf number from the predetermined position on the route. A procedure for sorting and creating all the products;
And steps that tell you pick up the goods in accordance with the picking list was the creation to the worker,
At the time when the pickup operation of the product that corresponds to one customer in the work of the worker in accordance with the picking list has been completed, are listed in the shopping list corresponding to one or more of the customer that is different from the n-person customer A new picking list by combining existing products and products that have not yet been picked up on the picking list and re-sorting according to the shelf number from the position on the route corresponding to the time point When,
Program for executing a procedure for instructing continuation of the pick-up of goods in accordance with the new pick list to the operator to the computer.

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