JP7259881B2 - Information processing equipment, order system and program - Google Patents

Description

The present invention relates to an information processing device, an order system and a program.

In recent years, the importance of connection with customers has increased in restaurants. By fixing customers, restaurants can secure stable profits. Until now, restaurants have improved customer service and developed products in order to retain customers.

Also known is a system for inputting order information for a UI (User Interface) that identifies a customer, accumulates the customer's order history, and makes it possible to order the previously ordered product again at the next visit ( See Patent Literature 1, Patent Literature 2, and Patent Literature 3).

JP-A-2003-076757 JP 2009-064348 A Japanese Patent No. 6209498

The above-described conventional order information input system allows the customer to reorder the same product that the customer previously ordered, but merely allows the customer to specify the product based on the details of the previous order. As for past order details, it is desired that the details required at that time be extracted and provided.

An object of the present invention is to improve customer order satisfaction.

In order to solve the above problems, the information processing apparatus of the present invention includes order receiving means for receiving an order for a product, acquisition means for acquiring identification information of a customer, and an order for a customer identified based on the identification information. When the first product is ordered, if the first product has been previously ordered by the customer, the order for the first product is based on the order details of the previous order. and display control means for displaying information to accompany the customer, wherein the previously ordered first product has a predetermined number of orders among all the products previously ordered by the customer. The product is characterized by being a product that is used more than a predetermined number of times .

According to the present invention, customer satisfaction with orders can be improved.

1 is a block diagram of an order system according to an embodiment of the present invention; FIG. It is a block diagram which shows the functional structure of a server. 3 is a block diagram showing the functional configuration of an order terminal; FIG. 3 is a block diagram showing the functional configuration of a customer terminal; FIG. (a) is a diagram showing a customer information table. (b) is a diagram showing a product information table. (a) is a diagram showing an order history information table. (b) is a diagram showing a customer order information table. It is a flow chart of order information reception processing and information provision processing. It is a figure which shows an example of an order registration screen. It is a figure which shows an example of an order registration screen. It is a figure which shows an example of an order registration screen. It is a figure which shows an example of an order registration screen.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments according to the present invention will be described in detail with reference to the accompanying drawings. It should be noted that the present invention is not limited to the illustrated examples.

This embodiment will be described with reference to FIGS. 1 to 11. FIG. First, referring to FIGS. 1 to 4, the device configuration of this embodiment will be described. FIG. 1 is a block diagram of an order system 1 of this embodiment. FIG. 2 is a block diagram showing the functional configuration of the server 10. As shown in FIG. FIG. 3 is a block diagram showing the functional configuration of the order terminal 20. As shown in FIG. FIG. 4 is a block diagram showing the functional configuration of the customer terminal 30. As shown in FIG.

As shown in FIG. 1, an order system 1 according to the present embodiment is a system for accepting orders for products such as food and drinks at restaurants, cafeterias, and other establishments (hereinafter simply referred to as shops). be. The order system 1 includes a server 10 , an order terminal 20 as an information processing device, a customer terminal 30 , a cash register terminal 40 , a kitchen printer 50 and a kitchen display device 60 . The server 10, the order terminal 20 and the customer terminal 30 are connected via a communication network N for communication. The communication network N is, for example, the Internet, and includes wired and wireless networks.

The order terminal 20, the cash register terminal 40, the kitchen printer 50, and the kitchen display device 60 are installed in the store. In particular, the order terminal 20 and the cash register terminal 40 are installed, for example, at the accounting office of the store. The kitchen printer 50 and the kitchen display device 60 are installed in the kitchen of the store.

The server 10 is, for example, an information processing device that is installed outside the store and manages information such as order information related to orders for merchandise from the store. In this embodiment, the server 10 will be described as a configuration for managing information on one restaurant, but the configuration is not limited to this. For example, the server 10 provides information on a plurality of restaurant stores (separate restaurant stores and multiple affiliated stores of the same restaurant management company) (information such as the order terminal 20 of each of the plurality of stores). may be configured to manage.

The order terminal 20 is a terminal device used by a store clerk who is a store owner or an employee (employee), and is configured by, for example, a tablet PC (Personal Computer). The customer terminal 30 is a terminal device owned by a customer of the store, and is configured by, for example, a smart phone, a feature phone, or a tablet PC. The order terminal 20 and the customer terminal 30 communicate wirelessly with a base station or access point (both not shown) on the communication network N (for example, mobile communication, wireless LAN (Local Area Communicate with the server 10 via network communication).

The cash register terminal 40 is an ECR (Electronic Cash Register) having a drawer for storing cash and a printing unit for receipts, and receives input of information for accounting from a store clerk and calculates the total amount of accounting. The store clerk stores the cash handed over from the customer in the drawer and pays out the change, and the printing unit prints the accounting information on the receipt. The cash register terminal 40 may be configured to support payments other than cash, such as credit card payments and bar code payments.

The kitchen printer 50 is a printing device that receives order information including the product ordered by the customer and its quantity from the order terminal 20 and prints it on paper such as roll paper. The kitchen display device 60 has a display panel such as an LCD (Liquid Crystal Display) or an EL (Electro-Luminescent) display, and receives order information from the order terminal 20 and displays it on the display panel. The cash register terminal 40, the kitchen printer 50, and the kitchen display device 60 communicate with the order terminal 20 via wireless communication (for example, Bluetooth (registered trademark), wireless LAN).

As shown in FIG. 2, the server 10 includes a CPU (Central Processing Unit) 11 as generating means, an operation section 12, a RAM (Random Access Memory) 13, a display section 14, and a storage section 15 as storage means. and a communication unit 16 . Each part of the server 10 is connected to each other via a bus B1.

The CPU 11 is a hardware processor that centrally controls the operation of the server 10 . The CPU 11 expands a designated program in the RAM 13 among the programs stored in the storage unit 15, and executes various processes in cooperation with the expanded program.

The operation unit 12 has a keyboard having various keys and a pointing device such as a mouse, receives key operations and position operations by a user (administrator), and outputs them to the CPU 11 as operation information.

The RAM 13 is a volatile semiconductor memory from which information can be read and written, provides a working area for the CPU 11, and temporarily stores data and programs.

The display unit 14 has a display panel such as an LCD or an EL display, and displays display information input from the CPU 11 on the display panel.

The storage unit 15 is a storage unit such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive) capable of reading and writing information, and stores various data and programs. In particular, the storage unit 15 stores an information providing program P1 for executing information providing processing, which will be described later, and a customer information table 70, a product information table 80, an order history information table 90, and a customer order information table 100, which will be described later. remembered.

The communication unit 16 is a communication unit such as a router that communicates with devices on the communication network N. FIG. The CPU 11 transmits and receives information to and from the order terminal 20 and the customer terminal 30 via the communication section 16 .

As shown in FIG. 3, the order terminal 20 includes a CPU 21 serving as order receiving means, obtaining means, and display control means, an operation section 22, a RAM 23, a display section 24 serving as display means, a storage section 25, and a communication device. A unit 26 , an imaging unit 27 , and a clock unit 28 are provided. Each part of the order terminal 20 is connected to each other via a bus B2.

The CPU 21 is a hardware processor that centrally controls the operation of the order terminal 20 . The CPU 21 expands a designated program in the RAM 23 from among the programs stored in the storage unit 25, and executes various processes in cooperation with the expanded program.

The operation unit 22 is a touch panel integrally formed on the display panel of the display unit 24, receives touch input from a user (staff), and outputs the input to the CPU 21 as operation information.

The RAM 23 is a volatile semiconductor memory from which information can be read and written, provides a working area for the CPU 21, and temporarily stores data and programs.

The display unit 24 has a display panel such as an LCD or an EL display, and displays display information input from the CPU 21 on the display panel.

The storage unit 25 is a storage unit such as a flash memory capable of reading and writing information, and stores various data and programs. In particular, the storage unit 25 stores an order information reception program P2 for executing order information reception processing, which will be described later.

The communication unit 26 includes a wireless communication unit that performs wireless communication via a base station or an access point on the communication network N using a mobile communication or Wi-Fi communication method, and a cash register terminal 40, a kitchen using a Bluetooth or wireless LAN communication method. It has a wireless communication unit that wirelessly communicates with the printer 50 and the kitchen display device 60 . The CPU 21 communicates with the server 10 on the communication network N via the communication unit 26, and wirelessly communicates with the cash register terminal 40, the kitchen printer 50, and the kitchen display device 60.

The photographing unit 27 is a digital camera unit, and under the control of the CPU 21 , photographs a subject, generates image data of the subject, and outputs the image data to the CPU 21 .

The clock unit 28 is an RTC (Real Time Clock) that clocks the current date and time, and outputs the clocked current date and time information to the CPU 21 .

As shown in FIG. 4, the customer terminal 30 includes a CPU 31, an operation unit 32, a RAM 33, a display unit 34, a storage unit 35, a communication unit 36, an imaging unit 37, an audio input/output unit 38, Prepare. Each part of the customer terminal 30 is connected to each other via a bus B3.

The CPU 31 is a hardware processor that centrally controls the operation of the customer terminal 30 . The CPU 31 expands a designated program in the RAM 33 from among the programs stored in the storage unit 35, and executes various processes in cooperation with the expanded program.

The operation unit 32 is a touch panel integrally formed on the display panel of the display unit 34, receives touch input from a user (customer), and outputs the input to the CPU 31 as operation information.

The RAM 33 is a volatile semiconductor memory from which information can be read and written, provides a work area for work to the CPU 31, and temporarily stores data and programs.

The display unit 34 has a display panel such as an LCD or an EL display, and displays display information input from the CPU 31 on the display panel.

The storage unit 35 is a storage unit such as a flash memory capable of reading and writing information, and stores various data and programs.

The communication unit 36 has a wireless communication unit that performs wireless communication via a base station or an access point on the communication network N using a mobile communication or Wi-Fi communication method. The CPU 31 communicates with the server 10 on the communication network N via the communication section 36 .

The photographing unit 37 is a digital camera unit, and under the control of the CPU 31 , photographs a subject, generates image data of the subject, and outputs the image data to the CPU 31 .

The voice input/output unit 38 has a microphone, an amplifier, a speaker, etc. for telephone calls, converts voice input from the user (customer) through the microphone into voice data, outputs the voice data to the CPU 31, and also outputs the voice data to the CPU 31. , according to the audio data input from the CPU 31, an audio electrical signal is generated, amplified as appropriate, and output as audio.

Next, information stored in the storage unit 15 of the server 10 will be described with reference to FIGS. 5(a) to 6(b). FIG. 5(a) is a diagram showing the customer information table 70. As shown in FIG. FIG. 5B is a diagram showing the product information table 80. As shown in FIG. FIG. 6A shows the order history information table 90. FIG. FIG. 6B shows the customer order information table 100. As shown in FIG.

As shown in FIG. 5A, the customer information table 70 is a table generated in advance and stored in the storage unit 15 so as to be updatable, and stores information about customers visiting the store. The customer information table 70 has items (columns) such as customer ID 71, name 72, birthday 73, age 74, gender 75, number of visits 76, date of last visit 77, average unit price 78, and the like.

The customer ID 71 is the identification number of the customer who visited the store. The name 72 is the name of the customer with the customer ID 71 . Birthday 73 is the birthday of the customer with customer ID 71 . The age 74 is the age of the customer with the customer ID 71 . The sex 75 is the sex of the customer with the customer ID 71 . The number of visits 76 is the number of visits to the store by the customer with the customer ID 71 . The previous visit date 77 is the previous visit date of the customer with the customer ID 71 . The average unit price 78 is the average unit price of eating and drinking at the store of the customer with the customer ID 71 .

As shown in FIG. 5B, the product information table 80 is a table that is generated in advance and stored in the storage unit 15 so as to be updatable, and stores information on products that can be offered at the store. The product information table 80 has items (columns) of product ID 81 , product name 82 , price 83 , category 84 , and product image 85 .

The product ID 81 is the identification number of the product provided at the store. The product name 82 is the name of the product with the product ID 81 . The price 83 is the price (yen) of the product with the product ID 81 . The category 84 is a category for classifying the product with the product ID 81 . The product image 85 is the file name of the product image (picture) file of the product with the product ID 81 . It is assumed that the product image file of the product image 85 is stored in the storage unit 15 .

As shown in FIG. 6A, the order history information table 90 is a table generated in advance and stored in the storage unit 15 in an updatable manner, and stores history information for each order made at the store. The order history information table 90 has items (columns) of order number 91 , customer ID 92 , product name 93 , unit price 94 , quantity 95 , and incidental information 96 .

The order number 91 is the identification number of the order placed at the store, and includes, for example, the date and time information of the order. The customer ID 92 is the identification number of the customer who placed the order with the order number 91 . The product name 93 is the product name of the product ordered by the order number 91 . The unit price 94 is the unit price of the ordered product with the product name 93 . The quantity 95 is the quantity of the ordered product with the product name 93 . The supplementary information 96 is supplementary information of the ordered product with the product name 93. Here, for example, when the cooking method of the product is changed (customized) from the standard cooking method at the request of the customer, Cooking method.

As shown in FIG. 6B, the customer order information table 100 is a table that is generated in the information providing process described later and stored in the storage unit 15, and stores order history information for each customer who has visited the store. do. The customer order information table 100 has items (columns) of customer ID 101 , product ID 102 , number of orders 103 , and incidental information 104 .

The customer ID 101 is the identification number of the customer who visited the store. The product ID 102 is the identification number of the product that the customer with the customer ID 101 ordered at the store in the past. The number of orders 103 is the number of times the customer with the customer ID 101 ordered the product with the product ID 102 . The incidental information 104 is incidental information of the product with the product ID 102 that the customer with the customer ID 101 has ordered in the past. Similar to the incidental information 96, the supplementary information 104 includes the cooking method changed by the customer with the customer ID 101 when ordering the product with the product ID 102 in the past, and the products that the customer with the customer ID 101 ordered together with the product with the product ID 102 in the past. and the trade name of

The customized cooking method of the supplementary information 104 is, for example, one of the past customized cooking methods of the product of the product ID 102 by the customer of the customer ID 101 that has been cooked a predetermined number of times or more, or the one that has been cooked the most times. shall be many. The product name of the supplementary information 104 is, for example, the product for which the customer with the customer ID 101 ordered the product with the product ID 102 at the same time as the product with the product ID 102 in the past, the number of times the customer ordered the product at the same time with the product with the product ID 102 was ordered more than a predetermined number of times, or Assume that the number of times is large.

Next, the operation of the order system 1 will be described with reference to FIGS. 7 to 11. FIG. FIG. 7 is a flowchart of order information reception processing and information provision processing. FIG. 8 is a diagram showing an order registration screen 200A. FIG. 9 is a diagram showing an order registration screen 200B. FIG. 10 is a diagram showing an order registration screen 200C. FIG. 11 is a diagram showing an order registration screen 200D.

It is assumed that the customer who owns the customer terminal 30 has previously registered his or her own customer information (customer ID, name, birthday, age, sex, etc.) in the server 10 for the store. Specifically, for example, in the customer terminal 30 , the CPU 31 transmits a new registration application for a store member to the server 10 via the communication section 36 in response to an operation input from the customer via the operation section 32 . In the server 10, when the CPU 11 receives a new member registration application from the customer terminal 30 via the communication unit 16, the CPU 11 issues a unique customer ID and its password in the store, stores them in the storage unit 15, and communicates them. The customer ID and password are sent to the customer terminal 30, which is the sender, via the unit 16, and the customer terminal 30 (the customer of the customer) is logged in.

In the customer terminal 30 , the CPU 31 receives the customer ID and its password from the server 10 via the communication section 36 , displays them on the display section 34 , and stores at least the customer ID in the storage section 35 . Via the operation unit 32 , the customer's own customer information is input by the customer, and the input customer information is transmitted to the server 10 via the communication unit 36 . In the server 10, the CPU 11 receives the customer information of the logged-in customer from the customer terminal 30 via the communication unit 16, and stores the customer information together with the issued customer ID as a record of the customer information table 70 (customer ID 71, name 72, birthday 73, age 74, gender 75, etc.).

Thereafter, the CPU 31 of the customer terminal 30 receives the input of the customer ID and password from the customer via the operation unit 32, and transmits the input customer ID and password to the server 10, thereby logging in to the server 10 and using the operation unit. 32, the customer information of the customer information table 70 stored in the storage unit 15 can be changed. In addition, the CPU 31 encodes the customer ID stored in the storage unit 35 according to the operation input from the customer via the operation unit 32, and generates a QR (Quick Response) code (registered trademark) including the customer ID. Assume that it has a function of generating a two-dimensional code and displaying it on the display unit 34 .

Here, with reference to FIG. 7, order information reception processing executed by the order terminal 20 when a customer visits a store and places an order with a store clerk will be described. In the order terminal 20, for example, the CPU 21 executes the order information reception program P2 stored in the storage unit 25, triggered by input of an instruction to execute the order information reception process from the store clerk via the operation unit 22. Execute information reception processing.

As shown in FIG. 7, first, the CPU 21 generates order registration screen information and displays it on the display unit 24 (step S11). In step S11, an order registration screen 200A shown in FIG. 8 is displayed. The order registration screen 200</b>A has a code input button 210 , a product button area 220 and a product information column 230 .

The code input button 210 is a button for accepting an operation of capturing a two-dimensional code displayed on the customer terminal 30 possessed by a customer who has visited the store and acquiring the customer ID of the customer. The product button area 220 is an area containing product buttons for a plurality of products that can be provided at the store. For example, in the order terminal 20, the CPU 21 receives the product information (product ID 81, product name 82, price 83, category 84 , the product image file read from the storage unit 15 by the product image 85 ) is received from the server 10 and stored in the storage unit 25 . In step S<b>11 , the CPU 21 uses the product information stored in the storage unit 25 to generate order registration screen information including the product button area 220 .

The product buttons in the product button area 220 are selection buttons for each product provided for each product in the product information received from the server 10 . The product button includes, for example, the product image (of the product image file), price, and product name of the product in the product information.

The product information column 230 displays information related to the product, such as the product name of the product selected by selecting the product button area 220 or the product button of the usual menu area 250, which will be described later, the quantity of the product to be ordered, and incidental information of the product. This is the area where information is displayed.

Then, the CPU 21 shoots the two-dimensional code including the customer ID displayed on the customer terminal 30 as a subject by the shooting unit 27 in response to the touch input of the code input button 210 by the store clerk via the operation unit 22, Image data of the two-dimensional code is obtained (step S12). In response to step S12, the CPU 31 of the customer terminal 30 reads out the customer ID from the storage unit 35 and encodes it to generate a two-dimensional code image in response to the two-dimensional code display instruction input from the customer via the operation unit 32. It is generated and displayed on the display unit 34 and photographed by the order terminal 20 .

Then, the CPU 21 decodes the image data of the two-dimensional code acquired in step S12 and acquires the customer ID included in the two-dimensional code (step S13). Then, the CPU 21 transmits the customer ID acquired in step S13 to the server 10 via the communication section 26 (step S14). Then, the CPU 21 transmits, via the communication unit 26, customer information corresponding to the customer ID transmitted in step S14 (name, birthday, age, sex, number of visits, date of last visit, average unit price), and information about the customer ID. The product information (product ID, incidental information, etc.) of the products ordered by the customer more than a predetermined number of times (for example, 5 times) (referred to as "regular products") are received from the server 10 (step S15).

Then, the CPU 21 displays the customer information received in step S15 and the product button of the usual product corresponding to the product information received in step S15 in the order registration screen being displayed on the display unit 24. (Step S16). At step S16, for example, an order registration screen 200B shown in FIG. 9 is displayed. The order registration screen 200B has a customer information column 240 and a regular menu region 250 in addition to a code input button 210, a product button area 220, and a product information column 230. FIG.

The customer information column 240 is an area for displaying the customer ID and the customer information received in step S15 corresponding to the customer with the customer ID transmitted in step S14.

The usual menu area 250 is an area displaying at least one product button corresponding to the product information of the usual product received in step S15. The product buttons in the usual menu area 250 are similar to the product buttons in the product button area 220, and include, for example, the product image, price, and product name of the product information.

In response to step S16, for example, the store clerk refers to the usual menu area 250, and if there is an item button of the usual menu, informs the customer that there is an item of the usual menu and the details of that item. verbally explain to The customer verbally instructs the store clerk about order (selection) information for items on the regular menu or regular items on the non-regular menu.

Then, the CPU 21 receives the touch input of the product button area 220 and the usual menu area 250 from the store clerk via the operation unit 22, and determines whether or not the product to be ordered has been selected by the touch input (step S17). If no product has been selected (step S17; NO), the process proceeds to step S17.

If a product has been selected (step S17; YES), the CPU 21 selects the product button touched in step S17 depending on whether the product button is in the usual menu area 250 or in the product button area 220. It is determined whether or not the received item is the usual menu item (step S18). If it is the usual menu (step S18; YES), the CPU 21 displays the incidental information of the product information received in step S15 corresponding to the product selected in step S17. is displayed inside (step S19). In response to step S19, the store clerk verbally explains to the customer, for example, the contents of the accompanying information of the displayed product being selected.

In step S19, an order registration screen 200C shown in FIG. 10 is displayed as an example. The usual menu area 250 of the order registration screen 200C has a product button 251 whose product is "beer" and a product button 252 whose product is "appetizer platter". Here, it is assumed that the commodity button 252 is touch-inputted and the commodity of "appetizer platter" is selected. Then, in the product information column 230 of the order registration screen 200C, the product name of the product of the “appetizer platter”, its quantity, and additional information such as the cooking method customized when the “appetizer platter” product was ordered in the past. "Tomato removed" is displayed. Here, "without tomato" is automatically specified as the cooking method together with the order of the "appetizer platter" product (correction can be input in step S17, which will be described later). The display unit 24 may be caused to display an inquiry screen as to whether or not, or notification information recommending designation of "without tomato" may be displayed on the display unit 24.

Further, in step S19, as another example, an order registration screen 200D shown in FIG. 11 is displayed. The usual menu area 250 of the order registration screen 200D also has a product button 251 for the product "beer" and a product button 252 for the product "appetizer platter". Here, it is assumed that the commodity button 251 is touch-inputted and the commodity "beer" is selected. Then, in the product information column 230 of the order registration screen 200D, the product name of the product "beer", its quantity, and the product name of the product ordered at the same time as the previous order of the product "beer" are displayed as supplementary information. "Edamame" is displayed as For example, ``green soybeans'' ordered together with ``beer'' in the past are automatically added as a new order when ``beer'' is selected. Here, "edamame" is automatically selected for ordering along with the order for the product "beer" (correction can be input in step S17, which will be described later). The display unit 24 may be caused to display an inquiry screen as to whether or not the display unit 24 may display notification information that recommends ordering "edamame".

The customer can verbally direct the order information to the clerk, for example, the quantity of items being selected, customized recipes, and the like.

Then, the CPU 21 receives the quantity of the selected product, the customized cooking method, and the input information from the clerk via the operation unit 22, corresponding to the product information column of the order registration screen being displayed on the display unit 24. Operation input of order information such as cancellation or change of order information is accepted (step S20). Corresponding to step S20, the customer verbally conveys an instruction regarding the order of the product to the salesclerk, and the salesclerk operates and inputs order information corresponding to the instruction regarding the order of the product instructed by the customer. Further, in response to step S20, when the customer finishes inputting the order information, the customer verbally instructs the store clerk to finish inputting the order information. If the product is a normal product (step S18; YES), the process proceeds to step S20.

Then, the CPU 21 determines whether or not to end the input of the order information according to whether or not the clerk has operated the operation unit 22 to end the input of the order information (step S21). If the input of the order information is not finished (step S21; NO), the process proceeds to step S17.

If the input of the order information is finished (step S21; YES), the CPU 11 acquires the current date and time information from the clock unit 28, and transmits the customer ID transmitted in step S14 and the acquired current date information through the communication unit 26. Date and time information (including order number), and product information (product ID, product name, quantity, incidental information (customized cooking method), etc.) of the product to be ordered input in steps S17 and S20 as order information, The information is transmitted to the server 10, the kitchen printer 50, and the kitchen display device 60, and stored in the storage unit 25 (step S22), and the order information acceptance process ends. Corresponding to step S22, the kitchen printer 50 receives the customer ID, date/time information (order number), and order information from the order terminal 20 and prints them on paper, and the kitchen display device 60 sends the customer ID, date/time information (order number) and order information from the order terminal 20 and displayed.

Here, referring to FIG. 7 as well, the information providing process executed by the server 10 in parallel with the order information receiving process will be described. In the server 10 , the CPU 11 executes information providing processing according to the information providing program P<b>1 stored in the storage unit 15 , for example, triggered by power-on.

First, the CPU 21 receives the customer ID from the order terminal 20 via the communication unit 16 in response to step S14 of the order information reception process, and stores the received customer ID 71 in the customer information table 70 stored in the storage unit 15. customer information (name 72, birthday 73, age 74, gender 75, number of visits 76, date of last visit 77, average unit price 78, etc.) of the record corresponding to the order history information table 90 stored in the storage unit 15. (step S31).

Then, the CPU 11 aggregates the history information read in step S31 for each product, generates the customer order information table 100 corresponding to the customer ID received in step S31, and stores it in the storage unit 15 (step S32). ). In step S32, the customer ID received in step S31 is set as the customer ID 101, the number of different order numbers 91 for each product ID 102 of the product name 93 in the history information is set as the number of orders 103, and the customized cooking method is used a predetermined number of times ( For example, two times or more), the cooking method is added as supplementary information 104, and when there are a predetermined number (for example, two times) or more of products ordered at the same time as the product ID 102, the product name of the product is attached. Information 104 is assumed.

Then, the CPU 11 refers to the customer order information table 100 generated in step S32, and refers to product information ( Product ID 102, incidental information 104) are generated (step S33). Then, in response to step S15 of the order information reception process, the CPU 11 transmits the customer information read out in step S31 and the product information generated in step S33 to the customer ID sender via the communication unit 16. to the order terminal 20 (step S34).

Then, the CPU 11 receives the customer ID, the date/time information (order number), and the order information from the order terminal 20 via the communication unit 16 in response to step S22 of the order information reception process. The order history information table 90 and the customer information table 70 are updated according to the information and the order information (step S35), and the information providing process ends. In step S35, the received customer ID, date and time information (order number), order information (product name, unit price, quantity, incidental information of the ordered product) are converted into customer ID 92, order number 91, unit price 94, quantity 95, incidental information. 96 records are added to the order history information table 90 . In step S35, the number of visits 76 of the record corresponding to the received customer ID 71 in the customer information table 70 is incremented by +1, the date of the previous visit 77 is updated to the date of the received date and time information, and the average unit price 78 is An average value of unit price 94×quantity 95 for each order in the history information table 90 and product unit price×quantity in the received product information is calculated, and the average unit price 78 is updated with the calculated average value.

After the order information reception process is completed, the store kitchen clerk refers to the customer ID, date and time information (order number), and order information printed on paper by the kitchen printer 50 or displayed on the kitchen display device 60. Cook the ordered products. Before or after the cooked product is provided (meal), a salesclerk in the hall of the store performs checkout processing using the order information stored in the order terminal 20 and the cashier terminal 40. - 特許庁

As described above, according to the present embodiment, the order terminal 20 receives an order for a product, acquires a customer ID as customer identification information from the customer terminal 30, and receives an order from the customer identified based on the acquired customer ID. If the first product has been ordered by the customer before, when the first product is ordered as a A CPU 21 is provided for displaying incidental information as information to be incidental to the display unit 24 . Therefore, the store clerk can guide the customer by referring to the incidental information of the first product, and the customer can place the same order as the previous order according to the incidental information. can be improved.

Also, the previously ordered first product is a product for which the number of orders is a predetermined number of times or more among all the products previously ordered by the customer. Therefore, the attendant information of the first product, which the store clerk has ordered many times in the past and is highly likely to order with the same order details, can be provided to the customer, and the customer's order satisfaction can be further improved.

Also, the incidental information includes the cooking method used for the previously ordered first product when the first product was ordered. Therefore, the store clerk can guide the customer about the same cooking method as the previously ordered first product, and the customer can easily order the first product again in the same cooking method as the customer previously ordered. The customer's order satisfaction can be improved in the cooking of the product.

Also, the incidental information includes information about the second product ordered at the same time as the previously ordered first product. Therefore, the store clerk can guide the customer about the second product ordered at the same time as the previously ordered first product, thereby improving the customer's satisfaction with the order of the second product and increasing the sales of the store's product. can be improved.

The order system 1 also includes an order terminal 20 and a server 10 . The CPU 11 of the server 10 receives the acquired customer ID from the order terminal 20, and the order history stored in the storage unit 15 that stores an order history information table 90 as history information of previously ordered products for each customer. Based on the information table 90, product information is generated including the auxiliary information 104 of the first product of the usual product with the same order content as when ordered by the customer with the received customer ID. The CPU 21 of the order terminal 20 receives the product information including the transmitted supplementary information 104 of the first product from the server 10 and displays the received supplementary information of the first product on the display unit 24 . Therefore, the store clerk can refer to the incidental information of the first item in the order content previously ordered by the customer who ordered the first item, and guide the customer to the item, so that the customer can access the incidental information for himself/herself. Depending on the customer, the same order as the previous order can be placed, increasing the satisfaction of each customer's order.

In the above description, an example of using a non-volatile storage unit such as a flash memory as a computer-readable medium for the program according to the present invention has been disclosed, but the present invention is not limited to this example. As another computer-readable medium, a portable recording medium such as a CD-ROM can be applied. A carrier wave is also applied to the present invention as a medium for providing program data according to the present invention via a communication line.

It should be noted that the descriptions in the above embodiments are examples of the information processing apparatus, order system, and program according to the present invention, and are not limited to these.

For example, in the above embodiment, the order terminal 20 acquires the customer ID of the customer by reading the two-dimensional code displayed on the customer terminal 30 to acquire the customer ID, but the method is not limited to this. do not have. For example, the order terminal 20 has a card reader section, and the card reader section reads a membership card stored with a customer ID and is held by the customer, and obtains the customer ID. The employee may obtain the customer ID from the customer through the operation unit 22 and manually input the customer ID through the operation unit 22 .

In the above-described embodiment, the order terminal 20 of the order system 1 displays the product button as the usual menu for products that the customer has ordered more than a predetermined number of times in the past. In this case, additional information of the selected product (customized cooking method, products ordered at the same time) is displayed, but it is not limited to this. For example, in the server 10 of the order system 1, the CPU 11 receives the customer ID from the order terminal 20, refers to the order history information table 90, and identifies the most recently ordered products by the customer with the received customer ID. The configuration may be such that the product information of the ordered product is generated and transmitted to the order terminal 20 . In this configuration, the CPU 21 of the order terminal 20, based on the product information received from the server 10, determines the product most recently ordered by the customer (for example, the last visit date 77 of the customer ID 71 record of the customer in the customer information table 70). The product button of the product with the product name 93 ordered with the order number 91 of the order history information table 90 corresponding to ) is displayed in the usual menu area, and when the product button is touch-inputted, the selected product is displayed. It is configured to display supplementary information.

Further, in the server 10 of the order system 1, the CPU 11 aggregates the history information of the products ordered by the customer by classifying the order contents by the time period (lunch, dinner, etc.) and stores it in the storage unit 15 as an order history information table. may be When the CPU 11 of the server 10 receives the customer ID and the date and time information of the current order from the order terminal 20, the CPU 11 of the server 10 refers to the order history information table to determine the date and time received by the customer with the customer ID received from the order terminal 20 A configuration may be adopted in which product information for products for which orders have been placed a predetermined number of times or more in a time period corresponding to the information is generated and transmitted to the order terminal 20 . In this configuration, the CPU 21 of the order terminal 20 displays, based on the product information received from the server 10, the product button of the product ordered by the customer more than a predetermined number of times during the same time period as the order date and time, and the product button is touched. When the information is entered, the additional information of the selected product is displayed.

Further, the detailed configuration and detailed operation of each component of the order system 1 in the above-described embodiment can of course be changed as appropriate without departing from the gist of the present invention.

In addition, a configuration in which the server 10 has at least part of the functions of the order terminal 20 in the above embodiment as an information processing device (for example, a configuration in which the server 10 displays various information on the order terminal 20 as display means), or a server The order terminal 20 may have at least some of the functions of 10 (for example, the order terminal 20 may be a single information processing device).

Although embodiments of the present invention have been described, the scope of the present invention is not limited to the above-described embodiments, but includes the scope of the invention described in the claims and equivalents thereof.
The invention described in the scope of claims originally attached to the application form of this application is additionally described below. The claim numbers in the appendix are as in the claims originally attached to the filing of this application.
[Appendix]
<Claim 1>
an order receiving means for receiving orders for products;
acquisition means for acquiring identification information of a customer;
When the first product has been ordered by the customer identified based on the identification information, if the first product has been ordered by the customer before, the time when the first product was ordered display control means for displaying information to accompany the order for the first product on the display means based on the order details;
Information processing device.
<Claim 2>
2. The first product previously ordered is the product for which the number of orders has been set a predetermined number of times or more, or the most recently ordered product among all the products previously ordered by the customer. The information processing device described.
<Claim 3>
3. The information processing apparatus according to claim 1, wherein the accompanying information includes the cooking method used for the previously ordered first product when ordering the first product.
<Claim 4>
4. The information processing apparatus according to any one of claims 1 to 3, wherein the accompanying information includes information on a second product ordered at the same time as the previously ordered first product.
<Claim 5>
an information processing apparatus according to any one of claims 1 to 4;
a server;
The server is
History information of previously ordered products for each customer is stored in storage means for receiving the acquired identification information of the customer from the information processing device and storing history information of previously ordered products for each customer. generating means for generating information to accompany the first product with the same order content as when the customer of the received customer identification information previously ordered, based on
The display control means receives the generated information to accompany the first product from the server, and displays the received information to accompany the first product on the display means.
<Claim 6>
the computer,
order receiving means for receiving product orders;
acquisition means for acquiring customer identification information;
When the first product has been ordered by the customer identified based on the identification information, if the first product has been ordered by the customer before, the time when the first product was ordered display control means for displaying information to be attached to the order for the first product on the display means based on the order details;
A program to function as

1 order system 10 server 20 order terminal 30 customer terminals 11, 21, 31 CPU
12, 22, 32 Operation unit 13, 23, 33 RAM
14, 24, 34 display unit 15, 25, 35 storage unit 16, 26, 36 communication unit 27, 37 photographing unit 28 timer unit 38 audio input/output unit B1, B2, B3 bus 40 cash register terminal 50 kitchen printer 60 kitchen display device N communication network

Claims (6)

an order receiving means for receiving orders for products;
acquisition means for acquiring identification information of a customer;
When the first product has been ordered by the customer identified based on the identification information, if the first product has been ordered by the customer before, the time when the first product was ordered display control means for displaying information to accompany the order of the first product based on the order details;
with
said previously ordered first item, out of all items previously ordered by said customer,
Products that have been ordered more than a predetermined number of times,
Information processing equipment. an order receiving means for receiving orders for products;
acquisition means for acquiring identification information of a customer;
When the first product has been ordered by the customer identified based on the identification information, if the first product has been ordered by the customer before, the time when the first product was ordered display control means for displaying information to accompany the order of the first product based on the order details;
The information processing apparatus, wherein the previously ordered first product is a product that has been ordered a predetermined number of times or more in a time period corresponding to the date and time information of the order by the customer . 3. The information processing apparatus according to claim 1, wherein the accompanying information includes the cooking method used for the previously ordered first product when ordering the first product. 4. The information processing apparatus according to any one of claims 1 to 3, wherein the accompanying information includes information on a second product ordered at the same time as the previously ordered first product. an information processing apparatus according to any one of claims 1 to 4;
a server;
The server is
History information of previously ordered products for each customer is stored in storage means for receiving the acquired identification information of the customer from the information processing device and storing history information of previously ordered products for each customer. generating means for generating information to accompany the first product with the same order content as when the customer of the received customer identification information previously ordered, based on
The display control means receives the generated information to accompany the first product from the server, and displays the received information to accompany the first product on the display means. the computer,
order receiving means for receiving product orders;
acquisition means for acquiring customer identification information;
When the first product has been ordered by the customer identified based on the identification information, if the first product has been ordered by the customer before, the time when the first product was ordered display control means for displaying information to accompany the order of the first product based on the order details;
function as
said previously ordered first item, out of all items previously ordered by said customer,
Products that have been ordered more than a predetermined number of times,
A program characterized by

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