JP7259882B2 - Information processing equipment, order system and program - Google Patents

Description

The present invention relates to an information processing device, an order system and a program.

In recent years, the importance of connection with customers has increased in restaurants. By fixing customers, restaurants can secure stable profits. Until now, restaurants have improved customer service and developed products in order to retain customers.

Also known is a system for inputting order information for a UI (User Interface) that identifies a customer, accumulates the customer's order history, and makes it possible to order the previously ordered product again at the next visit ( See Patent Literature 1, Patent Literature 2, and Patent Literature 3).

JP-A-2003-076757 JP 2009-064348 A Japanese Patent No. 6209498

The above-mentioned conventional order information input system makes it easy for customers to order products the next time they visit the store, but it is difficult for restaurant clerks to grasp the characteristics of customers, and it is difficult to serve customers according to their characteristics. couldn't do.

An object of the present invention is to easily serve customers according to their characteristics.

In order to solve the above-mentioned problems, an information processing apparatus of the present invention includes acquisition means for acquiring customer characteristic information indicating characteristics of a customer based on history information related to customer's product orders; An order reception screen including an operator for selecting a product to be ordered based on the information , a tag having a display mode in which the customer characteristic information can be visually recognized and which indicates the characteristic of the customer. and display control means for displaying in the above, the display control means, in response to the input of the category by the operation means for receiving the input of the product category, selects the input category from all the tags indicating the characteristics of the customer The tag indicating which of the items included in the item the customer tends to order is extracted, and only the extracted tag is displayed.

According to the present invention, it is possible to easily serve customers according to their characteristics.

1 is a block diagram of an order system according to an embodiment of the present invention; FIG. It is a block diagram which shows the functional structure of a server. 3 is a block diagram showing the functional configuration of an order terminal; FIG. 3 is a block diagram showing the functional configuration of a customer terminal; FIG. (a) is a diagram showing a customer information table. (b) is a diagram showing a product information table. (a) is a diagram showing an order history information table. (b) is a diagram showing a tag information table according to the embodiment. (c) is a diagram showing a customer tag information table according to the embodiment. 4 is a flowchart of first order information reception processing and information provision processing; It is a figure which shows an example of the order registration screen of embodiment. It is a figure which shows an example of the order registration screen of embodiment. (a) is a diagram showing a tag information table of a first modified example. (b) is a diagram showing a customer tag information table of the first modification. FIG. 10 is a flow chart of second order information reception processing and information provision processing; FIG. It is a figure which shows an example of the order registration screen of a 1st modification. It is a figure which shows an example of the order registration screen of a 2nd modification.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments according to the present invention will be described in detail with reference to the accompanying drawings. It should be noted that the present invention is not limited to the illustrated examples.

This embodiment will be described with reference to FIGS. 1 to 9. FIG. First, referring to FIGS. 1 to 4, the device configuration of this embodiment will be described. FIG. 1 is a block diagram of an order system 1 of this embodiment. FIG. 2 is a block diagram showing the functional configuration of the server 10. As shown in FIG. FIG. 3 is a block diagram showing the functional configuration of the order terminal 20. As shown in FIG. FIG. 4 is a block diagram showing the functional configuration of the customer terminal 30. As shown in FIG.

As shown in FIG. 1, an order system 1 according to the present embodiment is a system for accepting orders for products such as food and drinks at restaurants, cafeterias, and other establishments (hereinafter simply referred to as shops). be. The order system 1 includes a server 10 , an order terminal 20 as an information processing device, a customer terminal 30 , a cash register terminal 40 , a kitchen printer 50 and a kitchen display device 60 . The server 10, the order terminal 20 and the customer terminal 30 are connected via a communication network N for communication. The communication network N is, for example, the Internet, and includes wired and wireless networks.

The order terminal 20, the cash register terminal 40, the kitchen printer 50, and the kitchen display device 60 are installed in the store. In particular, the order terminal 20 and the cash register terminal 40 are installed, for example, at the accounting office of the store. The kitchen printer 50 and the kitchen display device 60 are installed in the kitchen of the store.

The server 10 is, for example, an information processing device that is installed outside the store and manages information such as order information related to orders for merchandise from the store. In this embodiment, the server 10 will be described as a configuration for managing information on one restaurant, but the configuration is not limited to this. For example, the server 10 may provide information on a plurality of restaurant stores (separate restaurant stores, multiple affiliated stores of the same restaurant management company, etc.) (information on each order terminal 20 of a plurality of stores, etc. ) may be managed.

The order terminal 20 is a terminal device used by a shop owner or an employee (employee) clerk, and is configured by, for example, a tablet PC (Personal Computer). The customer terminal 30 is a terminal device owned by a customer of the store, and is configured by, for example, a smart phone, a feature phone, or a tablet PC. The order terminal 20 and the customer terminal 30 communicate wirelessly with a base station or access point (both not shown) on the communication network N (for example, mobile communication, wireless LAN (Local Area Communicate with the server 10 via network communication).

The cash register terminal 40 is an ECR (Electronic Cash Register) having a drawer for storing cash and a printing unit for receipts, and receives input of information for accounting from a store clerk and calculates the total amount of accounting. The store clerk stores the cash handed over from the customer in the drawer and pays out the change, and the printing unit prints the accounting information on the receipt. The cash register terminal 40 may be configured to support payments other than cash, such as credit card payments and bar code payments.

The kitchen printer 50 is a printing device that receives order information including the product ordered by the customer and its quantity from the order terminal 20 and prints it on paper such as roll paper. The kitchen display device 60 has a display panel such as an LCD (Liquid Crystal Display) or an EL (Electro-Luminescent) display, and receives order information from the order terminal 20 and displays it on the display panel. The cash register terminal 40, the kitchen printer 50, and the kitchen display device 60 communicate with the order terminal 20 via wireless communication (for example, Bluetooth (registered trademark), wireless LAN).

As shown in FIG. 2, the server 10 includes a CPU (Central Processing Unit) 11 as reading means and updating means, an operation section 12, a RAM (Random Access Memory) 13, a display section 14, and a storage means. A storage unit 15 and a communication unit 16 are provided. Each part of the server 10 is connected to each other via a bus B1.

The CPU 11 is a hardware processor that centrally controls the operation of the server 10 . The CPU 11 expands a designated program in the RAM 13 among the programs stored in the storage unit 15, and executes various processes in cooperation with the expanded program.

The operation unit 12 has a keyboard having various keys and a pointing device such as a mouse, receives key operations and position operations by a user (administrator), and outputs them to the CPU 11 as operation information.

The RAM 13 is a volatile semiconductor memory from which information can be read and written, provides a working area for the CPU 11, and temporarily stores data and programs.

The display unit 14 has a display panel such as an LCD or an EL display, and displays display information input from the CPU 11 on the display panel.

The storage unit 15 is a storage unit such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive) capable of reading and writing information, and stores various data and programs. In particular, the storage unit 15 stores an information providing program P1 for executing an information providing process, which will be described later, a customer information table 70, a product information table 80, an order history information table 90, a tag information table 100, and customer tag information. A table 110 and are stored.

The communication unit 16 is a communication unit such as a router that communicates with devices on the communication network N. FIG. The CPU 11 transmits and receives information to and from the order terminal 20 and the customer terminal 30 via the communication section 16 .

As shown in FIG. 3, the order terminal 20 includes a CPU 21 as acquisition means, display control means, and transmission control means, an operation unit 22, a RAM 23, a display unit 24 as display means, a storage unit 25, and a communication unit. A unit 26 , an imaging unit 27 , and a clock unit 28 are provided. Each part of the order terminal 20 is connected to each other via a bus B2.

The CPU 21 is a hardware processor that centrally controls the operation of the order terminal 20 . The CPU 21 expands a designated program in the RAM 23 from among the programs stored in the storage unit 25, and executes various processes in cooperation with the expanded program.

The operation unit 22 is a touch panel integrally formed on the display panel of the display unit 24, receives touch input from a user (staff), and outputs the input to the CPU 21 as operation information.

The RAM 23 is a volatile semiconductor memory from which information can be read and written, provides a working area for the CPU 21, and temporarily stores data and programs.

The display unit 24 has a display panel such as an LCD or an EL display, and displays display information input from the CPU 21 on the display panel.

The storage unit 25 is a storage unit such as a flash memory capable of reading and writing information, and stores various data and programs. In particular, the storage unit 25 stores a first order information receiving program P2 for executing a first order information receiving process, which will be described later.

The communication unit 26 includes a wireless communication unit that performs wireless communication via a base station or an access point on the communication network N using a mobile communication or Wi-Fi communication method, and a cash register terminal 40, a kitchen using a Bluetooth or wireless LAN communication method. It has a wireless communication unit that wirelessly communicates with the printer 50 and the kitchen display device 60 . The CPU 21 communicates with the server 10 on the communication network N via the communication unit 26, and wirelessly communicates with the cash register terminal 40, the kitchen printer 50, and the kitchen display device 60.

The photographing unit 27 is a digital camera unit, and under the control of the CPU 21 , photographs a subject, generates image data of the subject, and outputs the image data to the CPU 21 .

The clock unit 28 is an RTC (Real Time Clock) that clocks the current date and time, and outputs the clocked current date and time information to the CPU 21 .

As shown in FIG. 4, the customer terminal 30 includes a CPU 31, an operation unit 32, a RAM 33, a display unit 34, a storage unit 35, a communication unit 36, an imaging unit 37, an audio input/output unit 38, Prepare. Each part of the customer terminal 30 is connected to each other via a bus B3.

The CPU 31 is a hardware processor that centrally controls the operation of the customer terminal 30 . The CPU 31 expands a designated program in the RAM 33 from among the programs stored in the storage unit 35, and executes various processes in cooperation with the expanded program.

The operation unit 32 is a touch panel integrally formed on the display panel of the display unit 34, receives touch input from a user (customer), and outputs the input to the CPU 31 as operation information.

The RAM 33 is a volatile semiconductor memory from which information can be read and written, provides a work area for work to the CPU 31, and temporarily stores data and programs.

The display unit 34 has a display panel such as an LCD or an EL display, and displays display information input from the CPU 31 on the display panel.

The storage unit 35 is a storage unit such as a flash memory capable of reading and writing information, and stores various data and programs.

The communication unit 36 has a wireless communication unit that performs wireless communication via a base station or an access point on the communication network N using a mobile communication or Wi-Fi communication method. The CPU 31 communicates with the server 10 on the communication network N via the communication section 36 .

The photographing unit 37 is a digital camera unit, and under the control of the CPU 31 , photographs a subject, generates image data of the subject, and outputs the image data to the CPU 31 .

The voice input/output unit 38 has a microphone, an amplifier, a speaker, etc. for telephone calls, converts voice input from the user (customer) through the microphone into voice data, outputs the voice data to the CPU 31, and also outputs the voice data to the CPU 31. , according to the audio data input from the CPU 31, an audio electrical signal is generated, amplified as appropriate, and output as audio.

Next, information stored in the storage unit 15 of the server 10 will be described with reference to FIGS. 5(a) to 6(c). FIG. 5(a) is a diagram showing the customer information table 70. As shown in FIG. FIG. 5B is a diagram showing the product information table 80. As shown in FIG. FIG. 6A shows the order history information table 90. FIG. FIG. 6B shows the tag information table 100. As shown in FIG. FIG. 6(c) is a diagram showing the customer tag information table 110. As shown in FIG.

As shown in FIG. 5A, the customer information table 70 is a table generated in advance and stored in the storage unit 15 so as to be updatable, and stores information about customers visiting the store. The customer information table 70 has items (columns) such as customer ID 71, name 72, birthday 73, age 74, gender 75, number of visits 76, date of last visit 77, average unit price 78, and the like.

The customer ID 71 is the identification number of the customer visiting the store. The name 72 is the name of the customer with the customer ID 71 . Birthday 73 is the birthday of the customer with customer ID 71 . The age 74 is the age of the customer with the customer ID 71 . The sex 75 is the sex of the customer with the customer ID 71 . The number of visits 76 is the number of visits to the store by the customer with the customer ID 71 . The previous visit date 77 is the previous visit date of the customer with the customer ID 71 . The average unit price 78 is the average unit price of eating and drinking at the store of the customer with the customer ID 71 .

As shown in FIG. 5B, the product information table 80 is a table that is generated in advance and stored in the storage unit 15 so as to be updatable, and stores information on products that can be provided at the store. The product information table 80 has items (columns) of product ID 81 , product name 82 , price 83 , category 84 , and product image 85 .

The product ID 81 is the identification number of the product provided at the store. The product name 82 is the name of the product with the product ID 81 . The price 83 is the price (yen) of the product with the product ID 81 . The category 84 is a category for classifying the product with the product ID 81 . The product image 85 is the file name of the product image (picture) file of the product with the product ID 81 . It is assumed that the product image file of the product image 85 is stored in the storage unit 15 .

As shown in FIG. 6A, the order history information table 90 is a table generated in advance and stored in the storage unit 15 in an updatable manner, and stores history information for each order made at the store. The order history information table 90 has items (columns) of an order number 91 , a customer ID 92 , a product name 93 , a unit price 94 , a quantity 95 , additional information 96 , and the number of visitors 97 .

The order number 91 is the identification number of the order placed at the store, and includes, for example, the date and time information of the order. The customer ID 92 is the identification number of the customer who placed the order with the order number 91 . The product name 93 is the product name of the product ordered by the order number 91 . The unit price 94 is the unit price of the ordered product with the product name 93 . The quantity 95 is the quantity of the ordered product with the product name 93 . The supplementary information 96 is supplementary information of the ordered product with the product name 93. Here, for example, when the cooking method of the product is changed (customized) from the standard cooking method at the request of the customer, Cooking method. The number of visitors 97 is the number of visitors of the customer with the customer ID 92 in the order with the order number 91 .

As shown in FIG. 6B, the tag information table 100 is a table that is generated in advance and stored in the storage unit 15 in an updatable manner. stores information about A tag is display information in the form of a bill containing characteristic information indicating characteristics of customers in the customer information to be displayed side by side. The tag information table 100 has items (columns) of tag ID 101 , tag name 102 , and tag assignment conditions 103 .

The tag ID 101 is the identification number of the tag. The tag name 102 is the name of the tag with the tag ID 101 . The tag assignment condition 103 is information indicating the condition as to whether or not the tag of the tag ID 101 is displayed on the order terminal 20, and is information of the condition that the history information for each customer in the order history information table 90 satisfies.

As shown in FIG. 6(c), the customer tag information table 110 is a table generated in the information providing process described later and stored in the storage unit 15, and is displayed on the order terminal 20 for each customer who visits the store. Stores information indicating a tag. The customer tag information table 110 has items (columns) of customer ID 111 , tag ID 112 , and applicable 113 .

The customer ID 111 is the identification number of the customer who visited the store. The tag ID 112 is tag identification information. Correspondence 113 is flag information indicating the tag of tag ID 112 to be displayed on the order terminal 20 corresponding to the customer of customer ID 111 among all the tags of tag ID 112. "1" indicates that the tag is to be displayed. "0" indicates that the tag is not displayed.

Next, the operation of the order system 1 will be described with reference to FIGS. 7 to 9. FIG. FIG. 7 is a flow chart of the first order information reception processing and information provision processing. FIG. 8 is a diagram showing an order registration screen 200A. FIG. 9 is a diagram showing an order registration screen 200B.

It is assumed that the customer who owns the customer terminal 30 has previously registered his or her own customer information (customer ID, name, birthday, age, sex, etc.) in the server 10 for the store. Specifically, for example, in the customer terminal 30 , the CPU 31 transmits a new registration application for a store member to the server 10 via the communication section 36 in response to an operation input from the customer via the operation section 32 . In the server 10, when the CPU 11 receives a new member registration application from the customer terminal 30 via the communication unit 16, the CPU 11 issues a unique customer ID and its password in the store, stores them in the storage unit 15, and communicates them. The customer ID and password are sent to the customer terminal 30, which is the sender, via the unit 16, and the customer terminal 30 (the customer of the customer) is logged in.

In the customer terminal 30 , the CPU 31 receives the customer ID and its password from the server 10 via the communication section 36 , displays them on the display section 34 , and stores at least the customer ID in the storage section 35 . Via the operation unit 32 , the customer's own customer information is input by the customer, and the input customer information is transmitted to the server 10 via the communication unit 36 . In the server 10, the CPU 11 receives the customer information of the logged-in customer from the customer terminal 30 via the communication unit 16, and stores the customer information together with the issued customer ID as a record of the customer information table 70 (customer ID 71, name 72, birthday 73, age 74, gender 75, etc.).

Thereafter, the CPU 31 of the customer terminal 30 receives the input of the customer ID and password from the customer via the operation unit 32, and transmits the input customer ID and password to the server 10, thereby logging in to the server 10 and using the operation unit. 32, the customer information of the customer information table 70 stored in the storage unit 15 can be changed. In addition, the CPU 31 encodes the customer ID stored in the storage unit 35 according to the operation input from the customer via the operation unit 32, and generates a QR (Quick Response) code (registered trademark) including the customer ID. Assume that it has a function of generating a two-dimensional code and displaying it on the display unit 34 .

Here, referring to FIG. 7, the first order information receiving process executed by the order terminal 20 when a customer visits a store and places an order with a store clerk will be described. In the order terminal 20, for example, the CPU 21 receives the first order information stored in the storage unit 25, triggered by an instruction to execute the first order information reception process from the store clerk via the operation unit 22. A first order information reception process is executed according to the reception program P2.

As shown in FIG. 7, first, the CPU 21 generates order registration screen information and displays it on the display unit 24 (step S11). In step S11, an order registration screen 200A shown in FIG. 8 is displayed. The order registration screen 200</b>A has a code input button 210 , a product button area 220 and a product information column 230 .

The code input button 210 is a button for accepting an operation of capturing a two-dimensional code displayed on the customer terminal 30 possessed by a customer who has visited the store and acquiring the customer ID of the customer. The product button area 220 is an area containing product buttons for a plurality of products that can be provided at the store. For example, in the order terminal 20, the CPU 21 receives the product information (product ID 81, product name 82, price 83, category 84 , the product image file read from the storage unit 15 by the product image 85 ) is received from the server 10 and stored in the storage unit 25 . In step S11, the CPU 21 uses the product information stored in the storage unit 25 to generate order registration screen information.

The product buttons in the product button area 220 are selection buttons for each product provided for each product in the product information received from the server 10 . The product button includes, for example, the product image (of the product image file), price, and product name of the product in the product information.

The product information column 230 is an area for displaying information related to the product, such as the product name of the selected product to be ordered, the quantity of the product to be ordered, and incidental information of the product, by selecting the product button in the product button area 220 .

Then, the CPU 21 shoots the two-dimensional code including the customer ID displayed on the customer terminal 30 as a subject by the shooting unit 27 in response to the touch input of the code input button 210 by the store clerk via the operation unit 22, Image data of the two-dimensional code is obtained (step S12). In response to step S12, the CPU 31 of the customer terminal 30 reads out the customer ID from the storage unit 35 and encodes it to generate a two-dimensional code image in response to the two-dimensional code display instruction input from the customer via the operation unit 32. It is generated and displayed on the display unit 34 and photographed by the order terminal 20 .

Then, the CPU 21 decodes the image data of the two-dimensional code acquired in step S12 and acquires the customer ID included in the two-dimensional code (step S13). Then, the CPU 21 transmits the customer ID acquired in step S13 to the server 10 via the communication section 26 (step S14). Then, the CPU 21, via the communication unit 26, transmits customer information (name, birthday, age, sex, number of visits, date of last visit, average unit price) corresponding to the customer ID transmitted in step S14, and Customer characteristic information (tag ID 112 of the tag displayed corresponding to the customer ID 111 received in the customer tag information table 110, tag name 102 corresponding to the tag ID 112 (tag ID 101)) indicating the characteristic of the corresponding customer is sent from the server 10. Receive (step S15).

Then, the CPU 21 generates a tag corresponding to the customer characteristic information received in step S15, and displays the customer information received in step S15, the generated tag, and the order registration screen displayed on the display unit 24. is displayed (step S16). At step S16, for example, an order registration screen 200B shown in FIG. 9 is displayed. The order registration screen 200B has a customer information column 240 in addition to the code input button 210, the product button area 220, and the product information column 230. FIG.

The customer information column 240 displays the customer ID and the customer information received in step S15 as customer information 241 corresponding to the customer with the customer ID transmitted in step S14, and arranges them in the customer information 241. A tag 242 arranged as follows is displayed. The tag 242 is at least one tag each having a character string of the tag name 102 of the customer characteristic information received in step S15. ) are arranged in order.

The tags 242 on the order registration screen 200B include a tag 2421 indicating that Mr. Kamei, a customer, is a "beer person" who often orders beer, and a tag 2422 indicating that he is a "single person" who often visits the store by himself. is an example with . Moreover, the tag 242 may be configured to be highlighted by blinking display, color conversion at a predetermined cycle, or the like, in order to make it stand out.

By referring to the tag 242 , the store clerk can serve the customer according to the customer's characteristics indicated by the referenced tag 242 . For example, when the tag 2421 is displayed and the customer's characteristic is "beer fan", the store clerk recommends the customer to order additional beer, or when the tag 2422 is displayed and the customer's characteristic is "single person". In addition, the clerk can use the speech and terminology of a single customer.

Then, the CPU 21 allows the clerk to select a product (touch input on a product button), Operational input of order information such as product quantity, customized cooking method, cancellation or change of input product information, and number of visitors is accepted (step S17). Corresponding to step S17, the customer verbally gives an instruction regarding the order of the product to the salesclerk, and the salesclerk operates and inputs the order information regarding the order of the product instructed by the customer. Further, in response to step S17, when the customer finishes inputting the order information, the customer verbally instructs the clerk that the inputting of the order information is finished.

Then, the CPU 21 determines whether or not to end the input of the order information according to whether or not the clerk has input the end of the input of the order information via the operation unit 22 (step S18). If the input of the order information is not finished (step S18; NO), the process proceeds to step S17.

If the input of the order information is finished (step S18; YES), the CPU 11 acquires the current date and time information from the clock unit 28, and transmits the customer ID transmitted in step S14 and the acquired current date information through the communication unit 26. Date and time information (including order number), product information (product ID, product name, quantity, incidental information (customized cooking method), etc.) entered in step S17 as order information, and the number of visitors are sent to the server. 10. The information is transmitted to the kitchen printer 50 and the kitchen display device 60, and stored in the storage unit 25 (step S21), and the first order information reception processing ends. Corresponding to step S21, the kitchen printer 50 receives the customer ID, date/time information (order number), and order information from the order terminal 20 and prints them on paper, and the kitchen display device 60 receives the customer ID, date/time information (order number) and order information from the order terminal 20 and displayed.

Here, referring to FIG. 7 as well, information providing processing executed by the server 10 in parallel with the first order information receiving processing will be described. In the server 10 , the CPU 11 executes information providing processing according to the information providing program P<b>1 stored in the storage unit 15 , for example, triggered by power-on.

First, the CPU 21 receives the customer ID from the order terminal 20 via the communication unit 16 and receives the customer information table 70 stored in the storage unit 15, corresponding to step S14 of the first order information reception process. The customer information (name 72, birthday 73, age 74, gender 75, number of visits 76, date of last visit 77, average unit price 78, etc.) of the record corresponding to the customer ID 71 is read, and the received customer in the customer tag information table 110 The tag ID 112 whose pertinence 113 in the record corresponding to the ID 111 is 1 (displays a tag) and the tag name 102 corresponding to the tag ID 112 (tag ID 101) in the tag information table 100 are read as customer characteristic information (step S31).

Then, in response to step S15 of the first order information reception process, the CPU 11 sends the customer information and the customer characteristic information read out in step S31 to the order terminal 20 that sent the customer ID via the communication unit 16. Send (step S32).

Then, the CPU 11 receives the customer ID, the date and time information (order number), and the order information from the order terminal 20 via the communication unit 16 in response to step S19 of the first order information reception process, and The order history information table 90 and the customer information table 70 are updated according to the ID, date and time information, and order information (step S33). In step S33, the received customer ID, date and time information (order number), order information (name of ordered product, unit price, quantity, incidental information, number of visitors) are converted to customer ID 92, order number 91, unit price 94, quantity 95. , incidental information 96 and the number of visitors 97 are added to the order history information table 90 . In step S33, the number of visits 76 of the record corresponding to the received customer ID 71 in the customer information table 70 is incremented by +1, the date of the previous visit 77 is updated to the date of the received date and time information, and the average unit price 78 is An average value of unit price 94×quantity 95 for each order in the history information table 90 and product unit price×quantity in the received product information is calculated, and the average unit price 78 is updated with the calculated average value.

Then, the CPU 11 refers to the tag assignment condition 103 of the tag information table 100 stored in the storage unit 15, and the record of the customer ID 92 to be updated in the order history information table 90 updated in step S33 is tagged. It is determined whether or not the condition 103 is satisfied (step S34). If the tag assignment condition 103 is not met (step S34; NO), the information providing process is terminated.

If the tag assignment condition 103 is met (step S34; YES), the CPU 11 acquires the tag ID 101 of the tag that satisfies the tag assignment condition 103, and in the customer tag information table 110 stored in the storage unit 15, step Corresponding to the customer ID 111 to be updated in S33, corresponding 113 corresponding to the same tag ID 112 as the acquired tag ID 101 is updated to "1" (step S35), and the information providing process is terminated.

After completing the first order information reception process, the store kitchen clerk refers to the customer ID, date and time information (order number), and order information printed on paper by the kitchen printer 50 or displayed on the kitchen display device 60. Then, the ordered product is cooked. Before or after the cooked product is provided (meal), a salesclerk in the hall of the store performs checkout processing using the order information stored in the order terminal 20 and the cashier terminal 40. - 特許庁

As described above, according to the present embodiment, the order terminal 20 acquires the customer characteristic information indicating the characteristics of the customer based on the order history information table 90 as the history information related to the customer's product orders, and Based on customer characteristic information, order registration as an order reception screen that includes a product button (a product button area 220 having a product button) as an operator for selecting a product to be ordered with a tag that indicates the characteristics of the customer. The screen 200B is provided with a CPU 21 for displaying (on the display unit 24).

The order system 1 has an order terminal 20 and a server 10 . The CPU 21 of the order terminal 20 acquires a customer ID as customer identification information from the customer terminal 30 . The server 10 receives the acquired customer ID from the order terminal 20, and converts the customer characteristic information corresponding to the received customer ID 111 (the tag ID 112 and the tag name 102 whose corresponding 113 is "1") to the customer characteristic information. A CPU 11 is provided for reading from a storage unit 15 storing a tag information table 100 and a customer tag information table 110 . The CPU 21 of the order terminal 20 receives and acquires the read customer characteristic information of the customer from the server 10 .

Therefore, since the salesclerk refers to the tag containing the customer characteristic information, it becomes easier for the salesclerk to understand the characteristics of the customer who has come to the store. It is possible to perform order processing (product sales promotion, etc.) according to the customer's characteristics, and to facilitate customer service according to the customer's characteristics.

Further, the CPU 21 of the order terminal 20 displays the customer's tag (tag 242) on the order registration screen including the customer information (customer information 241) about the customer. Therefore, when the store clerk refers to the customer's customer information, the customer's tag (characteristic) can be easily referred to.

In addition, the customer characteristic information includes information indicating the characteristic of the product ordered by the customer (such as “beer fan”) based on the customer's order history information table 90 . Therefore, the store clerk can easily and reliably recognize the characteristics of the product ordered by the customer.

In addition, the customer characteristic information includes information indicating the characteristics of the customer's visit to the store based on the number of visitors 97 in the customer's order history information table 90 (such as "one person"). Therefore, the store clerk can easily and reliably recognize the characteristics of the customer's visit to the store.

The storage unit 15 of the server 10 also stores an order history information table 90 . The CPU 21 of the order terminal 20 transmits to the server 10 the order information regarding the order of the customer who came to the store. The CPU 11 of the server 10 receives the transmitted order information of the customer, updates the stored order history information table 90 of the customer based on the received order information of the customer, and updates the updated order history information of the customer. It is determined whether or not the table 90 satisfies the tag assignment condition 103 as a predetermined condition set in advance for displaying the tag, and if the tag assignment condition 103 is satisfied, the stored customer characteristic information of the customer. Update the customer tag information table 110 as . Therefore, the customer's customer characteristic information (customer tag information table 110) can be easily and reliably updated after placing an order.

(First modification)
Further, in the above-described embodiment, the order terminal 20 is configured to display a plurality of tags in the same manner, but the present invention is not limited to this. Of the plurality of tags, the tag corresponding to the tag category specified by the store clerk may be conspicuously displayed.

Here, as a first modified example of the above-described embodiment, a configuration for displaying only tags corresponding to a tag category specified by a store clerk among a plurality of tags with reference to FIGS. 10 to 12 will be described. do. FIG. 10(a) is a diagram showing the tag information table 100A. FIG.10(b) is a figure which shows the customer tag information table 110A. FIG. 11 is a flowchart of second order information reception processing and information provision processing. FIG. 12 is a diagram showing an order registration screen 200C.

As the device configuration of this modification, the same order system 1 as in the above embodiment is used. explain.

In the order system 1, the storage unit 15 of the server 10 stores a tag information table 100A and a customer tag information table 110A instead of the tag information table 100 and the customer tag information table 110. FIG. In addition, the storage unit 25 of the order terminal 20 stores a second order information receiving program for executing a second order information receiving process, which will be described later, instead of the first order information receiving program P2. shall be

As shown in FIG. 10( a ), the tag information table 100A has items of tag ID 101 , tag name 102 , tag assignment condition 103 , and category 104 . Category 104 is the category of the tag with tag ID 101 . The category of the tag is the same as the category 84 corresponding to the product name 82 when the tag is related to the product (for example, the tag name 102 and the tag application condition 103 include the product name). The categories of tags shall also include categories not related to products (for example, the number of (visitors)).

As shown in FIG. 10B, the customer tag information table 110A has customer ID 111, tag ID 112, applicable 113, and category 114 as items. Category 114 is the category of the tag with tag ID 112 .

Next, the operation of the order system 1 will be described with reference to FIG. As in the first order information receiving process of the above-described embodiment, the CPU 21, for example, receives an execution instruction of the second order information receiving process from the store clerk via the operation unit 22 as a trigger, and the order terminal The CPU 21 of 20 executes the second order information receiving process according to the second order information receiving program stored in the storage unit 25 . Also, in parallel with the second order information reception process, the CPU 11 of the server 10 executes the information provision process.

In step S31 of the information providing process, the CPU 11 retrieves the tag ID 112 (tag ID 101) whose corresponding 113 is 1, the tag name 102 corresponding to this tag ID 101, and the category 114 (category 104) corresponding to this tag ID 112. The included customer characteristic information is read out from the tag information table 100 and the customer tag information table 110 . Then, in step S31, the CPU 11 transmits the customer characteristic information read out in step S31 to the order terminal 20 together with the customer information.

Steps S11 to S16 are executed in the second order information reception process. However, in step S16, for example, an order registration screen 200C shown in FIG. 12 is displayed. The order registration screen 200C is the same as the order registration screen 200B of FIG. 9, and has a category selection section 251 in addition to the code input button 210, the product button area 220, the product information column 230, and the customer information column 240. However, in step S16, all the tags (for example, tags 2421 and 2422) corresponding to the customer of the customer information 241 are displayed in the tag 242 of the customer information column 240. FIG. The category selection unit 251 is a drop-down list operator that receives a touch input for selecting one (product) category for displaying a product button from among all product categories. Note that the category selection unit 251 may be an operator capable of accepting touch input for selecting two or more tag categories from among all tag categories.

Then, the CPU 21 of the order terminal 20 receives an input of the product category from the category selection unit 251 from the store clerk via the operation unit 22, and determines whether or not there is a category input (step S20). If there is a category input (step S20; YES), the CPU 21 extracts the product button of the product corresponding to the category input in step S20 from all the product buttons in the product button area 220 displayed in step S16. and displayed (filtered) in the product button area 220, and among all the tags displayed in step S16, the category of the tag of the customer characteristic information received in step S15 is the category input in step S20. The corresponding tag is extracted and displayed as the tag 242 in the customer information column 240 (step S21).

For example, when the category of "alcohol" is input as step S20, an order registration screen 200C shown in FIG. 12 is displayed in step S21. Of the tags 2421 and 2422, only the tag 2421 of "beer fan" corresponding to the category of "alcohol" is displayed in the tag 242. FIG. The store clerk serves customers according to the characteristics of the tag 2421 of "beer fan".

Steps S17 to S19 are the same as the first order information reception process of the above embodiment. However, if the input of the order information is not finished (step S18; NO), the process proceeds to step S20. In step S20, it is possible to receive an input of a tag category (for example, number of people) of a type other than the product category from the towing via the operation unit 22, and in step S21, the category input in step S20. may be configured to display a tag corresponding to , and the same applies to the second modification below.

As described above, according to this modified example, the CPU 21 selects all the tags indicating the characteristics of the customer according to the input of the category from the store clerk through the operation unit 22 for receiving the input of the product category, and selects the category corresponding to the input category. Extract tags and display only the extracted tags on the order registration screen. Therefore, the store clerk can recognize the tag corresponding to the category of the product to be ordered, and can easily serve customers according to the characteristics corresponding to the customer and the category of the product to be ordered.

(Second modification)
Now, with reference to FIG. 13, a second modification of the above embodiment will be described. FIG. 13 is a diagram showing an order registration screen 200D.

In this modification, as in the first modification, the order system 1 is used, the order terminal 20 executes the second order information reception processing, the server 10 executes the information provision processing, and the first The parts different from the modification of are mainly described.

In the first modification, in step S21 of the second order information reception process, only the tags corresponding to the product categories input in step S20 were displayed. However, in step S21 of this modification, the CPU 21 A tag corresponding to the product category input in step S20 is extracted from all the tags corresponding to the customer, and the tag is displayed on the order registration screen so as to be highlighted and conspicuous more than other tags. .

At step S21, for example, the order registration screen 200D of FIG. 13 is displayed. The order registration screen 200D is similar to the order registration screen 200C of FIG. 12, but both tags 2421 and 2422 are displayed as the tag 242. For example, when the category "alcohol" is input as step S20, in step S21, as the order registration screen 200D, the tag 242, of the tags 2421 and 2422, "beer lover" corresponding to the category "alcohol" ” tag 2421 is highlighted compared to tag 2422 . The highlighted display may be a blinking display, a color conversion display at a predetermined cycle, or a display in which the tag or characters in the tag are made larger or the line is made thicker. The store clerk mainly serves customers according to the characteristics of the highlighted “beer fan” tag 2421 .

As described above, according to this modified example, the CPU 21 selects all the tags indicating the characteristics of the customer according to the input of the category from the store clerk through the operation unit 22 for receiving the input of the product category, and selects the category corresponding to the input category. Extract tags and highlight the extracted tags on the order registration screen. Therefore, the store clerk can easily recognize the tag corresponding to the category of the product to be ordered, and can easily serve customers according to the characteristics corresponding to the customer and the category of the product to be ordered.

In the above description, an example of using a non-volatile storage unit such as a flash memory as a computer-readable medium for the program according to the present invention has been disclosed, but the present invention is not limited to this example. As another computer-readable medium, a portable recording medium such as a CD-ROM can be applied. A carrier wave is also applied to the present invention as a medium for providing program data according to the present invention via a communication line.

It should be noted that the descriptions in the above embodiments and modifications are examples of the information processing apparatus, order system, and program according to the present invention, and are not limited to these. For example, at least two of the above embodiment and the first and second modifications may be combined as appropriate.

In addition, in the above-described embodiment and modification, the order terminal 20 acquires the customer ID of the customer by reading the two-dimensional code displayed on the customer terminal 30 to acquire the customer ID. not something. For example, the order terminal 20 has a card reader section, and the card reader section reads a membership card stored with a customer ID and is held by the customer, and obtains the customer ID. The employee may obtain the customer ID from the customer through the operation unit 22 and manually input the customer ID through the operation unit 22 .

Further, a configuration in which the server 10 as an information processing device has at least part of the functions of the order terminal 20 in the above embodiments and modifications (for example, a configuration in which the server 10 displays various information on the order terminal 20 as display means). Alternatively, the order terminal 20 may have at least part of the functions of the server 10 (for example, the order terminal 20 may be a single information processing device).

In addition, the detailed configuration and detailed operation of each component of the order system 1 in the above-described embodiment and modifications can of course be changed as appropriate without departing from the scope of the present invention.

Although the embodiments and modifications of the present invention have been described, the scope of the present invention is not limited to the above-described embodiments and modifications. Including range.
The invention described in the scope of claims originally attached to the application form of this application is additionally described below. The claim numbers in the appendix are as in the claims originally attached to the filing of this application.
[Appendix]
<Claim 1>
Acquisition means for acquiring customer characteristic information indicating characteristics of the customer based on history information regarding customer's product orders;
Display control means for displaying, based on the acquired customer characteristic information of the customer, a tag indicating the characteristic of the customer on an order reception screen including an operator for selecting a product to be ordered;
Information processing device.
<Claim 2>
The display control means extracts a tag corresponding to the inputted category from all the tags indicating the characteristics of the customer in response to the input of the category by the operation means for accepting the input of the product category, and extracts the tag. 2. The information processing apparatus according to claim 1, wherein only tags are displayed.
<Claim 3>
The display control means extracts a tag corresponding to the inputted category from all the tags indicating the characteristics of the customer in response to the input of the category by the operation means for accepting the input of the product category, and extracts the tag. 3. The information processing apparatus according to claim 1, wherein the tag is highlighted.
<Claim 4>
4. The information processing apparatus according to any one of claims 1 to 3, wherein said display control means causes said customer's tag to be displayed on said order reception screen including customer information about said customer.
<Claim 5>
5. The information processing apparatus according to any one of claims 1 to 4, wherein the customer characteristic information includes information indicating characteristics of products ordered by the customer, based on customer's product order history information.
<Claim 6>
6. The information processing apparatus according to any one of claims 1 to 5, wherein the customer characteristic information includes information indicating the characteristics of the customer's coming to the store at the time of ordering, based on the customer's product order history information.
<Claim 7>
an information processing device according to any one of claims 1 to 6;
a server;
The acquisition means acquires customer identification information,
The server is
reading means for receiving the acquired identification information of the customer from the information processing device, and reading the customer characteristic information of the customer corresponding to the received identification information of the customer from the storage means for storing the customer characteristic information of the customer; prepared,
The acquisition means is an order system that receives and acquires the read customer characteristic information of the customer from the server.
<Claim 8>
The storage means stores historical information about the customer's product orders,
The information processing device is
A transmission control means for transmitting order information related to product orders of customers who have visited the store to the server;
The server is
To receive the transmitted customer order information, update the stored customer history information based on the received customer order information, and display the updated customer history information tags. 8. The order system according to claim 7, comprising update means for determining whether or not a predetermined condition set in advance is satisfied, and updating the stored customer characteristic information of the customer when the predetermined condition is satisfied. .
<Claim 9>
the computer,
Acquisition means for acquiring customer characteristics information indicating the characteristics of the customer based on historical information on customer product orders;
Display control means for displaying, based on the acquired customer characteristic information of the customer, a tag indicating the characteristic of the customer on an order reception screen including an operator for selecting a product to be ordered;
A program to function as

1 order system 10 server 20 order terminal 30 customer terminals 11, 21, 31 CPU
12, 22, 32 Operation unit 13, 23, 33 RAM
14, 24, 34 display unit 15, 25, 35 storage unit 16, 26, 36 communication unit 27, 37 photographing unit 28 timer unit 38 audio input/output unit B1, B2, B3 bus 40 cash register terminal 50 kitchen printer 60 kitchen display device N communication network

Claims (9)

Acquisition means for acquiring customer characteristic information indicating characteristics of the customer based on history information regarding customer's product orders;
Based on the acquired customer characteristic information of the customer, a tag having a display mode in which the customer characteristic information can be visually recognized and a tag indicating the characteristics of the customer is used for selecting products to be ordered. a display control means for displaying an order reception screen including an operator;
with
The display control means, in response to the input of the category by the operation means for receiving the input of the product category, selects which of the products included in the input category from all the tags indicating the characteristics of the customer. extracting the tag indicating whether there is a tendency to do so, and displaying only the extracted tag;
An information processing device characterized by: Acquisition means for acquiring customer characteristic information indicating characteristics of the customer based on history information regarding customer's product orders;
Based on the acquired customer characteristic information of the customer, a tag having a display mode in which the customer characteristic information can be visually recognized and a tag indicating the characteristics of the customer is used for selecting products to be ordered. a display control means for displaying an order reception screen including an operator;
with
The display control means, in response to the input of the category by the operation means for receiving the input of the product category, selects which of the products included in the input category from all the tags indicating the characteristics of the customer. extracting the tags that indicate whether they tend to do so, and highlighting the extracted tags;
An information processing device characterized by: 3. The information processing apparatus according to claim 1, wherein said display control means displays a tag indicating characteristics of said customer on said order reception screen including customer information about said customer. 4. The information processing apparatus according to any one of claims 1 to 3, wherein the customer characteristic information includes information indicating characteristics of products ordered by the customer, based on customer's product order history information. 5. The information processing apparatus according to any one of claims 1 to 4, wherein the customer characteristic information includes information indicating the characteristics of the customer's coming to the store at the time of ordering, based on the customer's product order history information. an information processing apparatus according to any one of claims 1 to 5;
a server;
The acquisition means acquires customer identification information,
Said server
reading means for receiving the acquired identification information of the customer from the information processing device, and reading the customer characteristic information of the customer corresponding to the received identification information of the customer from the storage means for storing the customer characteristic information of the customer; prepared,
The acquisition means is an order system that receives and acquires the read customer characteristic information of the customer from the server. The storage means stores historical information about the customer's product orders,
The information processing device is
A transmission control means for transmitting order information related to product orders of customers who have visited the store to the server;
Said server
To receive the transmitted customer order information, update the stored customer history information based on the received customer order information, and display the updated customer history information tags. 7. The order system according to claim 6, comprising update means for determining whether or not a predetermined condition set in advance is satisfied, and updating the stored customer characteristic information of the customer when the predetermined condition is satisfied. . the computer,
Acquisition means for acquiring customer characteristics information indicating the characteristics of the customer based on historical information on customer product orders;
Based on the acquired customer characteristic information of the customer, a tag having a display mode in which the customer characteristic information can be visually recognized and a tag indicating the characteristics of the customer is used for selecting products to be ordered. display control means for displaying on an order reception screen including operators;
function as
The display control means, in response to the input of the category by the operation means for receiving the input of the product category, selects which of the products included in the input category from all the tags indicating the characteristics of the customer. A program characterized by extracting the tag indicating whether or not there is a tendency to do so, and displaying only the extracted tag. the computer,
Acquisition means for acquiring customer characteristics information indicating the characteristics of the customer based on historical information on customer product orders;
Based on the acquired customer characteristic information of the customer, a tag having a display mode in which the customer characteristic information can be visually recognized and a tag indicating the characteristics of the customer is used for selecting products to be ordered. display control means for displaying on an order reception screen including operators;
function as
The display control means, in response to the input of the category by the operation means for receiving the input of the product category, selects which of the products included in the input category from all the tags indicating the characteristics of the customer. a program for extracting the tag indicating whether or not there is a tendency to do so, and highlighting the extracted tag.

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