WO2020262491A1

WO2020262491A1 - Turn management system

Info

Publication number: WO2020262491A1
Application number: PCT/JP2020/024907
Authority: WO
Inventors: 丈弘渡瀬
Original assignee: 株式会社リクルート
Priority date: 2019-06-27
Filing date: 2020-06-24
Publication date: 2020-12-30
Also published as: JP2021005322A; JP6715997B1

Abstract

Provided is a turn management system that manages turn waits at a facility, the turn management system being provided with: a reception terminal that receives the registration of turn waits by users; and a turn management server that manages information concerning the registration of turn waits at the facility. The turn management server is provided with: a user-status determination unit that obtains information concerning the status of a user when the user performs registration at the reception terminal and that determines whether or not the status of the user satisfies a certain condition; and a constraint assignment unit that executes processing for assigning a constraint to the turn wait registered by said user when it is determined that the status of the user satisfies the certain condition.

Description

Order management system

Cross-reference of related applications

This application is based on Japanese Application No. 2019-12155, which was filed on June 27, 2019, and the contents of the description are incorporated herein by reference.

The present invention relates to an order management system.

Conventionally, in restaurants, amusement facilities, hospitals, banks, government offices, etc., various order management systems have been adopted in order to manage the waiting list of customers waiting for the service.
For example, Patent Document 1 describes a reservation management system that simultaneously provides a reservation management service to a plurality of facilities that can wait in line, and a user can use the Web, a telephone, or a store terminal to congest the facilities. It is stated that you can check the situation and apply for a waiting reservation. In addition, it is stated that when the turn of guidance is approaching, notification will be sent by phone or email.

Japanese Unexamined Patent Publication No. 2005-50002

At amusement facilities, etc., there are users who run to the reception terminal in order to receive the reception quickly, which is a problem because it is dangerous. Although the facility side has called for the prohibition of running on bulletin boards and voices from employees, such alerts alone have not been effective enough.

The present invention has been made in view of the circumstances described above, and an object of the present invention is to prevent prohibited acts by imposing restrictions on users who have performed prohibited acts when registering for waiting. Make one.

The order management system according to the embodiment of the present invention is an order management system that manages the waiting list in a facility, and receives information on a reception terminal that accepts registration of waiting list by a user and registration of waiting list in the facility. The order management server includes an order management server for management, and the order management server acquires information on the state of the user when registering at the reception terminal, and whether or not the state of the user satisfies a certain condition. The user status determination unit that determines whether or not, and when it is determined that the user's status satisfies certain conditions, a process that imposes restrictions on the waiting list registered by the user is performed. It is equipped with a constraint-imparting unit to be implemented.

Further, the reception terminal includes a vital sign measurement unit that measures the vital signs of the user, and the user status determination unit determines whether or not the vital signs acquired from the reception terminal satisfy certain conditions. When the determination is made and it is determined that the vital signs satisfy certain conditions, the constraint-imparting unit may impose a constraint on the waiting list registered by the user.

In addition, the user state determination unit acquires the vital signs of the user measured by the user terminal carried by the user, and determines whether or not the acquired vital signs satisfy certain conditions. When it is determined that the vital signs satisfy certain conditions, the constraint-imparting unit may impose restrictions on the waiting list registered by the user.

Further, the user state determination unit acquires information on the moving speed from the user terminal carried by the user until the user arrives at the receiving terminal, and the acquired moving speed satisfies a certain condition. If it is determined that the movement speed satisfies a certain condition, the constraint-imparting unit sets a constraint on the waiting list registered by the user. It may be.

In addition, when it is determined that the state of the user satisfies a certain condition, the constraint giving unit notifies the management terminal viewed by the employee of the reception number and the alert of the user. It may be.

Further, the constraint-imparting unit may move the waiting list registered by the user to the back when it is determined that the state of the user satisfies a certain condition.

According to the present invention, it is possible to prevent prohibited acts by imposing restrictions on users who have performed prohibited acts when registering for waiting.

The figure which shows the schematic structure of the order management system 1 which concerns on embodiment of this invention. FIG. 5 is a flowchart of a waiting reception registration process in the order management system 1 according to the embodiment of the present invention. The figure which illustrates the reception screen in the order management system 1 which concerns on embodiment of this invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. The same elements are designated by the same reference numerals, and duplicate description will be omitted.

In this embodiment, an example of waiting list management in amusement facility A will be described, but it is applied to all facilities that manage waiting list of facility users such as restaurants, shopping malls, event venues, hospitals, banks, and government offices. it can.

FIG. 1 is a diagram showing a schematic configuration of an order management system 1 according to the present embodiment. As shown in FIG. 1, the order management system 1 includes an order management server 100 installed in a management center or the like, an order management terminal (reception terminal, management terminal) 200 installed near the entrance of a facility, and a user terminal. Contains 300. The order management server 100 is connected to the order management terminal 200 and the user terminal 300 via the communication network N. Although one order management terminal 200 is shown in FIG. 1, a plurality of order management terminals 200 may actually be used in one facility. Further, the plurality of order management terminals 200 may be used for different purposes such as reception (for users) and management (for employees).

The user of the facility (here, amusement facility A) can operate the turn management terminal 200 to register the waiting list for the facility. In addition, the waiting time can be confirmed via the user terminal 300, and a call can be received when the turn comes. In addition, the facility employee or the like operates the turn management terminal 200 to register the waiting list on behalf of the user, or update the status of the waiting list registered in the waiting list.

At the amusement facility A, in order to prevent accidents, it is prohibited for a user who intends to register a waiting list on the turn management terminal 200 to run to the place of the turn management terminal 200 after entering the facility. In the present embodiment, a penalty is given to the running user at the time of registration in the waiting list so that no user will perform prohibited acts.

The order management server 100 manages the waiting list registered via the order management terminal 200 for each facility. In the present embodiment, the management of waiting in line for one facility will be described as an example, but the order management server 100 is actually connected to the order management terminals 200 installed in a plurality of facilities and waits in line for each facility. Is in control. The order management server 100 is composed of a general-purpose computer, and the server function is realized by operating a server program on the computer. The computer constituting the order management server 100 does not necessarily have to be one, and may be composed of a plurality of computers distributed on the communication network N.

The order management server 100 includes a management database 110 for managing the order management terminal 200 for each facility, and a processor (user status determination unit, constraint assignment unit) 120. The management database 110 includes a client management table TA1 and a status management table TA2.

In the client management table TA1, a unique ID and passcode (account) assigned to the order management terminal 200 are registered for each facility. For example, "ID: A1 ...", "Passcode: AA2 ...", etc. are set as records of "amusement facility A" in one record of the client management table TA1. This information is set, for example, by an administrator (for example, the owner of the facility) who manages the waiting list at each facility when the system is introduced. When using a plurality of order management terminals 200 in one facility, the same ID and passcode may be used, but for example, a plurality of IDs and passwords may be used properly according to certain conditions. ..

In the status management table TA2, a waiting list at each facility is registered. This waiting list includes a list of persons waiting in line (waiting group) and information (status information) indicating the waiting status of each waiting group. One record in the waiting list includes information such as a reception number "1", a reception time "13:03", a reception item "attraction X", a status "calling", and a penalty "yes". In addition, information such as the number of users, name, contact email address, and telephone number can be included.

The status includes "waiting", which is the state before the turn has arrived, "calling", which is the state of notifying that the turn has come, and "guidance", which is the state of actually guiding the person who has come to the venue. "Done" and "Cancelled", which is a state in which the waiting list has been canceled, are included. What kind of item is set as the status can be set and changed as appropriate by the manager of each facility. The reception item here is the type of attraction that waits in line.

The presence or absence of a penalty is information on whether or not to impose a penalty (restriction) on the user due to prohibited acts at the time of reception registration. Whether or not there is a penalty is registered as "Yes" when it is determined that the user has performed a prohibited act (here, running to the order management terminal 200). Specifically, for example, the determination is made based on the user's vital signs (heart rate, respiratory rate, body temperature, complexion, etc.) and the moving speed of the user to the order management terminal 200. Information on the user's vital signs and movement speed can be acquired via the order management terminal 200 or the user terminal 300 carried by the user.

The information to be included in the waiting list can be set and changed as appropriate by the manager of each facility. The contents of the waiting list are updated based on the new registration information in the waiting list sent from the turn management terminal 200 or the status update information (details will be described later).

The processor 120 is composed of an arithmetic and logical operation unit (CPU, etc.) that processes arithmetic operations, logical operations, bit operations, and various registers, and various registers, and manages the order by executing various programs stored in a storage means such as a ROM. It centrally controls each part of the server 100. The processor 120 also executes a computer program (order management application) for managing the waiting list in cooperation with the order management terminal 200.

The communication network N includes a communication network capable of transmitting and receiving information to and from the order management server 100, the order management terminal 200, the user terminal 300, and the like. Communication network N is, for example, any of the Internet, LAN, leased line, telephone line, corporate network, mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, and combinations thereof. It may be, and it does not matter whether it is wired or wireless.

The order management terminal 200 is a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, a personal digital assistant (PDA), or any other device capable of exchanging data with the order management server 100 via a communication network N. A terminal device can be used. It should be noted that a plurality of order management terminals 200 can be used in one facility. The order management terminal 200 is a terminal (reception terminal) used by the user for registration of the waiting list, and a terminal used by the employee for checking the contents of the waiting list and updating the status of each waiting group. It can be used as a (management terminal).

As shown in FIG. 1, the order management terminal 200 includes a processor 210, an input device 220, a display device 230, a communication interface 240, a storage resource 250, a camera 260, and a vital sensor (vital sign measurement unit) 270. It has. The order management terminal 200 accepts inputs such as registration and update to the waiting list by operating an input device 220 such as a touch panel by a guest who comes to the facility or an employee of the facility.

The processor 210 is composed of an arithmetic and logical operation unit (CPU, etc.) that processes arithmetic operations, logical operations, bit operations, and the like, and various registers. By executing various programs stored in the storage resource 250, the order management terminal 200 Centrally control each part of. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

The input device 220 is provided with various operation buttons and a touch panel for accepting inputs such as registration to the waiting list and clearing from the waiting list.

The display device 230 is a device for displaying a waiting list, a reception screen, and a status management screen, and is composed of, for example, a liquid crystal display.

The communication interface 240 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 240 is, for example, a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

The storage resource 250 is, for example, a logical device provided by a storage area of a physical device. The physical device is, for example, a computer-readable recording medium such as a disk drive or semiconductor memory (ROM, RAM, etc.).

The storage resource 250 stores operating system programs, driver programs, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 240. Further, in the storage resource 250, in addition to these various programs and various data, a computer program (application) for managing the waiting list in cooperation with the order management server 100 by being executed by the processor 210 is stored. ..

The camera 260 automatically captures the face of the user standing in front of the turn management terminal 200. The captured image data is transmitted to the order management server 100.

The vital sensor 270 is a sensor that measures heart rate and respiratory rate in a non-contact manner using, for example, electromagnetic waves. Further, the body temperature of the user may be measured by a temperature sensor such as an infrared sensor. The measured information is transmitted to the order management server 100.

The user terminal 300 is a terminal such as a smartphone, a mobile phone, a tablet terminal, a wearable device, or a notebook PC (personal computer) carried by a facility user. The user terminal 300 includes a processor 310, an input device 320 such as various operation buttons and a touch panel, a display device 330 such as a liquid crystal display, a communication interface 340 for connecting to a communication network N, a disk drive or a semiconductor memory (ROM, RAM, etc.). It is equipped with a storage resource 350 such as. In addition to these various programs and various data, the storage resource 350 stores a computer program (dedicated application) for using the service of the order management system 1. In addition, the user terminal 300 includes an acceleration sensor, a GPS receiver, a heart rate sensor, and the like.

(Reception registration waiting in line)
Next, the waiting reception registration process by the order management system 1 will be described with reference to the flowchart of FIG. The user who performs the reception registration operates the order management terminal 200 installed in the facility to perform the reception registration.

First, the order management terminal 200 receives the information of the waiting list registered in the status management table TA2 from the order management server 100 via the communication interface 240 (step S101).

The order management terminal 200 displays the reception guidance screen on the display device 230 based on the received information in the waiting list (step S102). On the reception guidance screen, for example, the current number of waiting groups for each attraction, the expected waiting time, and the like are displayed. In addition, a button to be touched when registering for reception and a message prompting the touch operation are displayed.

When the user touches the button displayed on the display device 230, the reception registration screen is displayed (step S103). On the reception registration screen, selection of items required for reception registration, a message prompting input, an attraction selection button, a button for specifying the number of users, etc. are displayed. In addition, when the turn comes, the user who wishes to make a call by telephone or e-mail can register the telephone number or e-mail address of the contact on the reception registration screen.

When the user inputs an operation on the displayed reception registration screen and completes the input of the information (attraction type, number of users, contact information, etc.) required for the waiting reception registration, the order management terminal 200 will be charged. It is transmitted to the order management server 100 as new registration information (step S104).

Further, the order management terminal 200 acquires the user's vital signs (heart rate and respiratory rate) via the vital sensor 270, and transmits the acquired information to the order management server 100 (step S105). The user's heart rate and respiratory rate are measured, for example, between the time when the user operates the reception guidance screen and the time when the input of the reception registration item is completed.

When the order management server 100 receives the new registration information and vital signs from the order management terminal 200, the order management server 100 performs a process of adding a new set of waiting lists to the waiting list of the facility based on the received new registration information. The status management table TA2 is updated (step S106).

Further, the order management server 100 determines whether or not it is considered that the user has performed a prohibited act (running to the order management terminal 200) based on the received vital signs (step S107). Specifically, when the heart rate and the respiratory rate each exceed a certain threshold value (a state in which the breath is rising) (step S107: YES), it is determined that the user has run, and the waiting list "Yes" is registered in the presence or absence of the penalty (step S108). On the other hand, if either the heart rate or the respiratory rate does not exceed the threshold value (step S107: NO), the penalty "none" is registered (step S109). The method of determination is not limited to the above, and if at least one of the heart rate and the respiratory rate exceeds a certain threshold value, the penalty may be "Yes".

The information in the waiting list is displayed on the order management terminal 200 viewed by the employees of each facility. FIG. 3 is a diagram illustrating a management screen displayed on the order management terminal 200 viewed by an employee. As shown in FIG. 3, on the management screen of the order management terminal 200, a list of order waiting groups registered in the order waiting list is displayed. Further, an alert is notified for the group having a penalty of "Yes" (in the example of FIG. 3, the group having the reception number "3"). Specifically, for example, an icon P indicating that there is a penalty is displayed on the corresponding line of the list, or a message M (with a penalty: reception number "3") is displayed on the screen. May be good.

The employee may give a penalty to the waiting group for which the alert is notified, such as delaying the guidance time to postpone the turn or canceling the reception registration. Further, when registering a new waiting list in the waiting list, the turn management server 100 may register a record having a penalty of "Yes" at the end of the list.

Further, in the above example, it is determined whether or not the user has performed a prohibited act based on the heart rate and the respiratory rate measured by the vital sensor 270 of the order management terminal 200, but the determination method is as described above. Not limited to. For example, instead of a sensor that measures heart rate and respiratory rate, an infrared sensor or the like is used to measure the user's body temperature, and if the body temperature is above a certain value, it is determined that the user has run. May be good. Alternatively, the camera 260 may take an image of the user's face, and image analysis may be used to determine whether or not the user has run based on the complexion (whether or not flushing).

Further, the order management server 100 may determine whether or not the user has performed a prohibited act based on the information acquired from the user terminal 300 carried by the user. For example, first, the order management server 100 specifies a user terminal 300 carried by a user who is performing a reception operation on the order management terminal 200 based on location information (for example, a terminal within 1 m from the order management terminal 200). ). Further, the order management server 100 may acquire the heart rate measured by the heart rate sensor mounted on the specified user terminal 300 via a dedicated application. In addition, the movement speed from entering the facility to reaching the front of the order management terminal 200 is measured by the dedicated application of the user terminal 300, and when the movement speed is equal to or higher than the threshold value, the user has run. It may be determined. The moving speed may be calculated based on, for example, the time required for the position information of the user terminal 300 to change from the position of the gate to the position of the order management terminal 200. Further, the measurement may be performed by using the acceleration sensor mounted on the user terminal 300.

Further, the order management server 100 may combine the measurement results by the above-mentioned plurality of measurement means to determine whether or not the user has performed a prohibited act.

In addition, based on the image data of the surveillance camera installed in the facility, it is determined whether or not the user was running between the time when the user entered the facility and the time when the user reached the front of the order management terminal 200. You may. Specifically, for example, it was necessary to move from the time when a user was photographed by the surveillance camera near the entrance of the facility and the time when the user was photographed by the surveillance camera near the order management terminal 200 to the order management terminal 200. The time may be calculated, and if the movement time is equal to or less than the threshold value, it may be determined that the vehicle was running.

(Update waiting list)
The contents of each record in the waiting list are updated when an employee of the facility operates the order management terminal 200 to update the status. The status update process includes "cancel", "change", "call", and "guidance". "Cancel" means to cancel the waiting list, and "change" means to change the contents of the waiting list once entered. In addition, "call" means that the group whose turn has come is verbally called or notified by telephone or call mail, and "guidance" actually guides the group whose turn has come. It means that it is in a state.

When an employee operates the turn management terminal 200 to update the status, the turn waiting group to be updated is selected from the waiting list displayed on the turn management terminal 200, and the selected waiting group is selected. Either update process is performed. Information that identifies the waiting group to be updated (for example, reception number "1") and update processing information (for example, "guidance") are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. .. The order management server 100 updates the waiting list of the facility based on the received information. For example, when the "guidance" operation is performed on the reception number "1", the status of the waiting group of the reception number "1" is updated to "guided".

As described above, according to the present embodiment, when the information on the user's state when registering with the order management terminal 200 is acquired and it is determined that the user's state satisfies a certain condition. Has added restrictions to the waiting list registered by the user. As a result, it is possible to impose restrictions on users who are considered to have performed prohibited acts from the state at the time of reception registration, so that prohibited acts can be effectively prevented.

In addition, since the vital signs (heart rate, respiratory rate) measured by the vital sensor 270 of the order management terminal 200 are used as the user's state, it is efficient whether or not the user has run to the order management terminal 200. It can be judged well.

In addition, since the vital signs measured by the heart rate sensor mounted on the user terminal 300 are used as the user status, the user status is acquired even when the vital sensor is not mounted on the order management terminal 200. can do.

In addition, as the state of the user, the movement speed measured by using the acceleration sensor, GPS receiver, etc. mounted on the user terminal 300 is used, so that the user has run based on the movement speed of the user. You can accurately judge whether or not.

In addition, when it is determined that the user's condition meets certain conditions, the order management terminal 200 that the employee browses is notified that the user is subject to a penalty together with the reception number. Therefore, the employee can take measures such as imposing restrictions on the guidance order of the user.

Also, if it is determined that the user's condition meets certain conditions, a penalty can be automatically given by moving the user's turn to the end of the waiting list.

The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the above embodiments are merely exemplary in all respects and are not to be construed in a limited manner. For example, the above-mentioned processing steps can be arbitrarily changed in order or executed in parallel within a range that does not cause a contradiction in the processing contents.

1 ... Order management system 100 ... Order management server 110 ... Management database 120 ... Processor 200 ... Order management terminal 210 ... Processor 220 ... Input device 230 ... Display device 240 ... Communication interface 250 ... Storage resource 260 ... Camera 270 ... Vital sensor 300 ... User terminal 310 ... Processor 320 ... Input device 330 ... Display device 340 ... Communication interface 350 ... Storage resource TA1 ... Client management table TA2 ... Status management table N ... Communication network

Claims

It is a turn management system that manages the waiting list at the facility.
A reception terminal that accepts registrations waiting in line by users,
A turn management server that manages information on waiting registrations at the facility is provided.
The order management server
A user status determination unit that acquires information on the status of the user when registering at the reception terminal and determines whether or not the status of the user satisfies certain conditions.
When it is determined that the state of the user satisfies a certain condition, the order is provided with a constraint-imparting unit that executes a process of applying a constraint to the waiting list registered by the user. Management system.
The reception terminal is
It is equipped with a vital sign measurement unit that measures the vital signs of the user.
The user status determination unit
It is determined whether or not the vital signs obtained from the reception terminal satisfy certain conditions, and the vital signs are determined.
The constraint-imparting unit
The order management system according to claim 1, wherein when it is determined that the vital signs satisfy certain conditions, restrictions are applied to the waiting list registered by the user.
The user status determination unit
The vital signs of the user measured by the user terminal carried by the user are acquired, and it is determined whether or not the acquired vital signs satisfy certain conditions.
The constraint-imparting unit
The order management system according to claim 1, wherein when it is determined that the vital signs satisfy certain conditions, restrictions are applied to the waiting list registered by the user.
The user status determination unit
Information on the moving speed until the user arrives at the receiving terminal is acquired from the user terminal carried by the user, and it is determined whether or not the acquired moving speed satisfies a certain condition.
The constraint-imparting unit
The order management system according to claim 1, wherein when it is determined that the moving speed satisfies a certain condition, a restriction is applied to the waiting list registered by the user.
The constraint-imparting unit
If it is determined that the user's condition meets certain conditions, the management terminal browsed by the employee is notified of the user's reception number and alert, according to any one of claims 1 to 4. The order management system described in item 1.
The constraint-imparting unit
The order according to any one of claims 1 to 4, wherein when it is determined that the state of the user satisfies a certain condition, the waiting list registered by the user is moved backward. Management system.