JP6371490B1 - Reservation system, management method and reservation program - Google Patents

Abstract

An object of the present invention is to provide a reservation system that realizes preferable management of a user who has canceled reservation without permission. A reservation system for managing a reservation in a facility, which accepts a reservation by a user and records it as reservation information including information related to a user's reservation route, and a user who does not respond to a call in the facility A change means for changing the reservation status to an absence status, an automatic cancellation means for changing a user in the absence status to a cancellation status after a predetermined time set in advance according to the reservation route, and the automatic cancellation means Cancellation notification means for notifying a user who has been changed to a cancellation status, a cancellation notification. [Selection] Figure 1

Description

  The present invention relates to a reservation system for managing user reservations in facilities and the like.

  Conventionally, in order to manage reservations with waiting time for users until the service is provided, and reservations with specified time at facilities such as restaurants, mobile phone shops, etc., barber shops / beauty salons, hospitals, etc. Technology is provided.

  For example, in a restaurant or the like, a method is known in which the store side prepares a reservation form in advance, makes a customer who waits for the turn fill in the name and number of representatives, and manages the user's turn waiting reservation ( Patent Document 1).

  In addition, a first input unit that receives a waiting operation registration operation for each waiting item that can wait in the facility, and a second input unit that receives the changing operation of the waiting item while responding to the waiting sequence in which the order has arrived. A technique related to an order management system that includes an input unit and a recording unit that records information on a corresponding time for each waiting item for an order waiting group in which the order has arrived is known (Patent Document 2).

JP 2004-94380 A Japanese Unexamined Patent Publication No. 2017-134489

  For example, there are a certain number of users who cancel reservations, and in particular, do not appear at the facility when a call is received from an employee or the like due to the scheduled time or order of the visit, and without permission. Such a reservation by a user has a desire to be processed as a cancellation.

  In addition, there are cases where a user who has been treated as a cancel visits after the elapse of the scheduled visit time without knowing the fact that he has been treated as a cancel, and a complaint occurs. Therefore, there is a desire to notify such a user that it has been handled as a cancellation.

  The present invention has been made in view of the above circumstances, and it is an object to be solved to provide a reservation system that realizes suitable management of a user who has made a reservation cancellation without permission.

In order to solve the above problems, the present invention is a reservation system for managing reservations in a facility,
Accepting means for accepting a reservation by a user and recording it as reservation information;
Changing means for changing a reservation status of a user who does not respond to a call at the facility to an absence status;
Automatic cancellation means for changing the user of the absence status to a cancellation status after elapse of a predetermined time set in advance;
Cancel notification means for notifying a user who has been changed to a cancel status by the automatic cancellation means.

  By adopting such a configuration, it is possible to notify the user who has performed unauthorized cancellation. As a result, it is possible to notify the user who has been treated as canceled and to suppress the occurrence of a complaint.

In a preferred embodiment of the present invention, the reservation information includes information related to a user's reservation route,
The predetermined time is set according to the reserved route.
With such a configuration, it is possible to set a time required until automatic cancellation according to the reservation route and accept a more flexible reservation cancellation process. For example, compared to a user who made a reservation via a web page for reservation, the user who made a reservation at the reception terminal installed in the facility is more likely to be in the vicinity of the facility, and may visit early high. Here, the operation at the facility can be performed more efficiently by setting the required time until the automatic cancellation of the user who made a reservation at the reception terminal short.

In a preferred form of the present invention, it is further characterized by further comprising absence notification means for notifying the user who has been changed to the absence status.
By adopting such a configuration, it is possible to notify the user of absence handling before cancellation. Thereby, notification can be made when the user has forgotten the visit time, and the probability of visit can be increased.

In a preferred form of the present invention, a response accepting means for accepting a visit intention by a user who has received the absence notice;
Correction means for correcting the change time to the cancel status based on the intention to visit is further provided.
By adopting such a configuration, it is possible to confirm whether or not the user intends to visit at the stage of absence treatment, and it is possible to efficiently manage whether or not to handle the cancellation. In addition, if there is a willingness to visit, the operation at the facility can be carried out more efficiently by extending the time until automatic cancellation.

In a preferred form of the present invention, the response accepting means accepts selection of one or more times presented to the user with the absence notice together with the input of the visit intention,
The correction means corrects the change time to the cancel status based on the time received together with the intention to visit.
By setting it as such a structure, the time until automatic cancellation can be extended according to the time input with the visit intention.

In a preferred aspect of the present invention, the apparatus further comprises a reservation restricting means for restricting acceptance of a reservation by a user who has been changed to a cancel status by the automatic canceling means.
By adopting such a configuration, a penalty can be imposed on the user's unauthorized cancellation, and unauthorized cancellation can be suppressed.

In a preferred embodiment of the present invention, it further comprises point management means for managing the points owned by the user,
The point management means limits the user's points that have been changed to a cancel status by the automatic cancellation means.
By adopting such a configuration, a penalty can be imposed on the user's unauthorized cancellation, and unauthorized cancellation can be suppressed.

The present invention is a management method for managing a reservation in a facility,
Receiving a reservation by the user and recording it as reservation information;
Changing a reservation status of a user who does not respond to a call at the facility to an absence status;
Changing the user in the absence status to a cancel status after a predetermined time has elapsed;
And a step of notifying the user who has been changed to the cancel status, a step of notifying the user of the cancel status.

The present invention is a reservation program for managing reservations at a facility,
Accepting means for accepting a reservation by a user and recording it as reservation information;
Changing means for changing a reservation status of a user who does not respond to a call at the facility to an absence status;
Automatic cancellation means for changing the user of the absence status to a cancellation status after elapse of a predetermined time set in advance;
It is made to function as cancellation notification means for giving a cancellation notification to a user who has been changed to a cancellation status by the automatic cancellation means.

  ADVANTAGE OF THE INVENTION According to this invention, the reservation system which implement | achieves suitable management of the user who performed reservation cancellation without permission can be provided.

It is a functional block diagram of the reservation system which concerns on embodiment of this invention. It is a hardware block diagram of the reservation server which concerns on embodiment of this invention. It is a figure which shows an example of the reservation information which concerns on embodiment of this invention. It is a screen display example of the reception screen in the user terminal which concerns on embodiment of this invention. It is a screen display example of the reception screen in the reception terminal which concerns on embodiment of this invention. It is a screen display example of the notification screen in the user terminal which concerns on embodiment of this invention. It is a figure regarding extension of the cancellation time by the automatic cancellation by the automatic cancellation means and correction | amendment means which concern on embodiment of this invention. It is a process flowchart at the time of performing the cancellation process of the reservation which concerns on embodiment of this invention.

  Hereinafter, a reservation system according to the present invention will be described with reference to the drawings. The embodiment described below is an example of the present invention, and the present invention is not limited to the following embodiment, and various configurations may be employed.

  For example, although the configuration and operation of the reservation system will be described in the present embodiment, a method, a server device, a computer program, a recording medium, and the like having a similar configuration can also exhibit the same operational effects. The program may be stored in a recording medium. If this recording medium is used, the program can be installed in a computer, for example. Here, the recording medium storing the program may be a non-transitory recording medium such as a CD-ROM.

  In the present embodiment, a case where a reservation is received from a user (customer) who uses a restaurant and a notification is given to the user who made the reservation is illustrated. In particular, a process for canceling a user who makes a reservation will be described. The present invention can be used when accepting reservations from users in various facilities such as stores, commercial facilities, and public facilities. There is no particular limitation.

  In the present embodiment, “reservation” refers to a process in which a user makes an application in advance and obtains a reference answer for at least one of the service provision time or order. The reservation is made by the user with designation of a future reservation date on or after the current day or the next day, and may be made in the form of a time-designated reservation for receiving service at a designated time, or the user waits in turn. Participation, when the turn comes around, it may be made in the form of a waiting-for-order reservation to receive the provision of services, or it is specified by participating in order with designation of future reservation date and time on or after the next day The user may be arranged in a predetermined order such as the top of the queue at the time of the day, and when the turn comes around, it may be performed in the form of a time designation reservation waiting for the turn to receive the provision of services.

  When participating in waiting for a turn, the number of people waiting for the turn or the number of groups, the number of service provision elements such as staff, seats, and windows for providing services, the preset service provision time per customer (one group), etc. The reservation time (or reservation date and time) is calculated based on the above and presented to the user. Based on this reservation time (reservation date and time), the user goes to the store and receives an actual service provision.

  In this embodiment, as a method for notifying the user, a notification (push notification) performed on an application stored in the user terminal is used. The method of notifying the user is not limited to this, for example, a method of sending an e-mail to the e-mail address of the user who made the reservation via a mail server, SMS (Short Message Service), automatic answering telephone Various methods for transmitting information to the user via the user terminal, such as (automatic voice guidance), can be adopted.

  FIG. 1 is a diagram showing an outline of a reservation system according to an embodiment of the present invention. The reservation system 1 includes a reservation server 2, a database DB storing information related to reservation, a user terminal 20 operated by a user, a reception terminal 30 installed in a restaurant store and used for reception of a reservation, a store Based on the request from the reception terminal 30 and the store terminal 40 operated by the employee, a printed matter in which the waiting guide number (reception number, call number) and waiting time are printed for the user who made the reservation is provided. And a printer 50 for performing the operation.

  The reservation server 2, the user terminal 20, the reception terminal 30, and the store terminal 40 are configured to be able to communicate via the network NW. The reception terminal 30 and the printer 50 are configured to be communicable by wire or wireless.

  FIG. 2 is a diagram illustrating a hardware configuration of the reservation server 2. The reservation server 2 communicates with an arithmetic device (CPU 201), a main storage device (RAM 202), an auxiliary storage device (recording device 203) such as an HDD, an SSD, and a flash memory, and an external device via a network NW. A communication device 204, an input device 205, and an output device 206. The recording device 203 stores an operating system 207 and a reservation program 208 that performs its function in cooperation with the operating system 207.

  The user terminal 20, the reception terminal 30, and the store terminal 40 are various input / output devices including an arithmetic device such as a CPU, a main storage device such as a RAM, an auxiliary storage device such as an HDD, an SSD, and a flash memory, and a connection means to the network NW A general-purpose computer device such as a personal computer, a smartphone, or a tablet terminal that includes the device can be used. The user terminal 20 includes an input unit 21, the reception terminal 30 includes an input unit 31, and the store terminal 40 includes an input unit 41.

  The user terminal 20 stores a reservation application for receiving a store reservation and a notification from the store as the user terminal 20. In place of or in addition to the reservation application, a web browser application for using a reservation web page or a mailer application for confirming a delivered notification (e-mail) may be stored.

  The user registers and changes reservation information to the reservation server 2 via the user terminal 20. The change of the reservation information includes, for example, spontaneous cancellation of the reservation by the user, that is, user cancellation. In addition, the user can receive and display a delivered notification or make a response via the user terminal 20. For example, the reservation information registered via the user terminal 20 may be changed via the reception terminal 30.

  The reception terminal 30 stores a web browser application for using a reservation web page. The reception terminal 30 may store a reservation application for making a reservation for a store in addition to or instead of the web browser application. The printer 50 is connected to the reception terminal 30 by wire or wireless, and performs printing on a paper surface at the ticket issuing unit 51 based on a print request from the reception terminal 30.

  Reservation by the user is accepted via the acceptance terminal 30, and reservation information is registered in the reservation server 2. For example, the reservation information registered via the reception terminal 30 may be changed via the user terminal 20 or the reception terminal 30. The reservation information registered via the reception terminal 30 is associated with the user terminal 20 carried by the user who made the reservation in some form, and the reservation information registered via the reception terminal 30 is used for the user terminal 20. Notification may be made.

  The store terminal 40 stores a web browser application for using a reservation management web page. The store terminal 40 may store a store management application for an employee (staff) to confirm a reservation or cancel a reservation (staff cancellation) in addition to or instead of the web browser application. .

  The reservation system 1 may include one or more user terminals 20, reception terminals 30, store terminals 40, and printers 50, respectively. Moreover, the reception terminal 30, the store terminal 40, and the printer 50 do not necessarily need to be one unit for each store, and a plurality of units may be used for one store. The reception terminal 30 may also serve as the store terminal 40.

  The reservation server 2 includes a reception unit 3, a change unit 4, an automatic cancellation unit 5, a cancellation notification unit 6, an absence notification unit 7, a response reception unit 8, a correction unit 9, a reservation restriction unit 10, Point management means 11.

  Here, in the present embodiment, each processing means for realizing the functional configuration included in the reservation server 2 is not necessarily included in one server device, and may be configured in a plurality of computers. Good. For example, a server device for managing registration, change, etc. of a reservation received from the user terminal 20, a server device for receiving management of reservation information from the store terminal 40, and notification to the user terminal 20 And a server device for performing the above.

  The database DB stores information used in the reservation system 1. In the present embodiment, the database DB has reservation information, user information (not shown), store information, and point information.

  FIG. 3 is a diagram illustrating an example of reservation information in the present embodiment. As shown in the illustrated example, the reservation information record includes a reservation reception ID, a user ID of the user who made the reservation, a store ID of the reserved store, a reception date and time indicating the date and time when the reservation was received, and a reservation. Reservation date and time indicating the date and time (future date and time on or after the next day relative to the reception date and time), the number of reservations, the reservation content indicating the reserved product content and service content, and the reservation status ("before guidance" , “Guided”, “Absence”, “User cancellation”, “Staff cancellation”, “System cancellation (unauthorized cancellation)”, etc.) and the route on which the reservation was made, such as the user terminal 20 or the reception terminal 30 And a reception number for calling the user at the store.

  The accepting means 3 accepts a reservation from the user and stores it as reservation information in the database DB. The reservation may be made via the user terminal 20 or the reception terminal 30 installed in the store, or may be made through various routes such as an external service via an API (Application Programming Interface). The reservation route is stored in the reservation information as a reservation route.

  The reservation contents included in the reservation information are seat types such as “table” and “counter” in the present embodiment. For example, the reservation information may be changed to, or in addition to, the type of seat, “individual order”, “course”, “all-you-can-eat”, “all-you-can-drink”, “course + all-you-can-drink”, “all-you-can-eat + all-you-can-drink”, etc. , The type of service desired by the customer, and other selectable requests presented to the user may be included.

  In addition, at the time of accepting reservation information, it may be configured to accept one or a plurality of answers regarding a questionnaire / question, a user's request, etc. in a selection format or a text input format. For example, as an answer to the question, it may be configured to accept selection input of the number of visits by a radio button, input of a request column in a text input format, and the like.

  The changing means 4 accepts changes to the registered reservation information and stores the changes in the database DB. The changes made via the user terminal 20 are, for example, changes or cancellations of reservation contents by the user, and status changes (in this example, the status change includes reservation cancellation). Specifically, the user cancels the reservation voluntarily (user cancellation), or changes the reservation contents such as the reservation date and the number of people.

  Changes made through the store terminal 40 are, for example, changes or cancellations of reservation contents by employees, and changes in status (in this example, cancellation of reservations is included in status changes). Specifically, when a reservation is canceled (staff cancellation), a call is made in the waiting order or service provision time, but the user does not appear, the reservation status is changed to “absent” or service provision This is a change to make the reservation status “Guided” for a completed reservation.

  FIG. 4 is a screen display example of a reservation reception screen performed with time designation on the user terminal 20. The user terminal 20 in the present embodiment is used for receiving a time designation reservation from the user, notifying the user, and the like. Instead of or in addition to the time designation reservation, the user terminal 20 may accept reservations in other forms such as an order waiting reservation or an order waiting time designation reservation.

  FIG. 4A shows the reception screen W1. The reception screen W1 includes a number designation unit W11, a date designation unit W12, and a time designation unit W13. The user who makes the time designation reservation designates the number of visitors to the store from the number designation section W11, and designates the date and time desired to visit the store from the date designation section W12 and the time designation section W13.

  The visit time is configured not to be accepted for a certain period of time based on the reservation time period, and a user who wants to visit immediately goes to the store and makes a reservation for waiting in the store Make a reservation. In addition, the date and time when the acceptance of the reservation is finished (date and time zone of “Δ” in the illustrated example) are displayed in an identifiable manner.

  FIG. 4B shows an input confirmation screen W2. The input confirmation screen W2 includes an input confirmation unit W21, a correction button W22, and a reservation button W23. The user who has input the information related to the reservation via the reception screen W1 confirms the input content via the input confirmation unit W21 on the input confirmation screen W2, and presses the reservation button W23 to make a reservation via the reception means 3. I do.

  The input confirmation section W21 displays the input contents, for example, the name of the store that makes the reservation, the input reservation date, the number of customers, the calling number (reception number), the seat type, and the like. When the input content is corrected, the correction button W22 is pressed to return to the reception screen W1.

  FIG. 4C shows a reservation confirmation screen W3. The reservation confirmation screen W3 includes a reservation confirmation unit W31, a map display unit W32, a store information display unit W33, and a cancel button W34. A user who has made a reservation through the input confirmation screen W2 can confirm the reservation contents through the reservation confirmation unit W31 of the reservation confirmation screen W3. The reservation confirmation part W31 displays the reservation contents, for example, the name of the store that made the reservation, the reservation date and time, the number of customers, the calling number (reception number), the seat type, and the like.

  On the reservation confirmation screen W3, the map display unit W32 can be selected to display a map of the store. Moreover, store information (for example, an address, a telephone number, etc.) can be displayed by selecting the store information display part W33. Furthermore, by pressing the cancel button W34, it is possible to cancel the reservation (user cancellation) via the changing unit 4.

  FIG. 5 is a screen display example of a reception screen in the reception terminal 30. In the present embodiment, the reception terminal 30 accepts a waiting time designation reservation from a user who went to the store, a waiting order reservation without time designation, or a (time designation reservation or turn waiting reservation, a waiting time designation reservation). Etc.) is used when a user calls or the like. A time-designated reservation may be received via the reception terminal 30 instead of or in addition to the waiting reservation.

  The reception screen W4 includes a reception button W41, a list display unit W42, a total number of sets display unit W43, a waiting time display unit W44, a call display unit W45, and an absence display unit W46.

  When the user goes to the store and presses the accept button W41, the reservation information is registered by the accepting means 3, and the reservation is accepted. A guide number is given to the user who made the reservation and is additionally displayed on the list display portion W42. In the time designation reservation or the time designation reservation waiting for the turn, the reception screen W4 may further accept input of a reservation date and time that the user desires to visit the store.

  In the list display portion W42, the guide number and waiting time of each user, the number of people (“number of customers in the illustrated example”), the number of children, and the like are displayed. The total number of groups waiting for the turn is displayed on the total number of pairs display portion W43, and the waiting time for the users who will wait for the turn is displayed on the waiting time display portion W44.

  The guide number related to the latest reservation information whose status is “Guided” is displayed on the call display portion W45. By changing the status of the reservation information from the store terminal 40 via the changing means 4 to “Guided”, the user displayed on the call display unit W45 is determined.

  The absence display portion W46 displays the guide number of the user who made the call but was absent (not responding to the call). By changing the status of the reservation information to “absent” from the store terminal 40 via the changing unit 4, the user to be displayed on the absence display unit W 46 is determined. When the called user (absence status) comes to the store, the change means 4 is set from the store terminal 40 to give guidance preferentially or to interrupt the user who was absent in a predetermined order waiting for the turn. Is done through.

  The automatic canceling means 5 changes the status of the reservation information having no reservation status to a cancel status (system cancel) after a predetermined time has elapsed. A plurality of required times until automatic cancellation may be set according to the type of reservation route.

  The cancel notification unit 6 notifies the user of the reservation information that has been changed to the cancel status by the automatic cancel unit 5 to the cancel. In the present embodiment, the cancellation notification is transmitted to the reservation application stored in the user terminal 20. The notification may be performed by SMS (short message service), e-mail, automatic answering telephone (automatic voice guidance) or the like in addition to or instead of the notification to the reservation application.

  The absence notification means 7 gives an absence notification to the user of the reservation information changed to the absence status by the changing means 4. In the present embodiment, the cancellation notification is transmitted to the reservation application stored in the user terminal 20. The notification may be performed by SMS (short message service), e-mail, automatic answering telephone (automatic voice guidance) or the like in addition to or instead of the notification to the reservation application. When the grace time until automatic cancellation is not set or when the grace time is set to 0 minutes, the absence notification by the absence notification means 7 is not performed, but only the cancellation notification by the cancellation notification means 6 is performed. It is good also as a structure to implement.

  Further, in response to the absence notification, the user can transmit an intention to visit the store from the user terminal 20. The visit intention returned from the user terminal 20 is received by the response receiving means 8. The visit intention is information for confirming the user's intention to visit the store. For example, “arrive immediately (with a will of visit)”, “arrive within 10 minutes (with a will of visit)”, “cancel (visit) It is preferable that the information is selectively input and accepted in a form such as “ If there is no response to the notification, it can be determined that there is no intention to visit.

  The intention to visit is transmitted to the response accepting means 8 via the reservation application stored in the user terminal 20. The visit intention may be transmitted from the reservation application, or may be performed by SMS (short message service), e-mail, automatic answering telephone (automatic voice guidance) or the like in addition to or in place of the reservation application.

  The correction unit 9 extends the time of automatic cancellation in the automatic cancellation unit 5 based on the visit intention from the user received in the response reception unit 8. When time information is input with a visit intention, the automatic cancellation time may be extended based on the time information. The time information input in accordance with the visit intention and the time extended by the correction means 9 may be set according to the reservation route.

  FIG. 6 is a screen display example of the notification screen in the user terminal 20. FIG. 6A shows an absence notification screen. In the present embodiment, the absence notification screen (absence notification unit W5) is displayed in an overlapping manner on the reservation confirmation screen W3. The absence notification unit W5 includes a time specifying unit W51, and can return a visit intention accompanied by a time specification. When canceling the reservation, the reservation is canceled (user cancel) via the cancel button W34.

  FIG. 6B shows a cancel notification screen. In the present embodiment, a cancellation notification screen (cancellation notification portion W6) is displayed over the reservation confirmation screen W3.

  FIG. 7 is a diagram relating to the automatic cancellation by the automatic canceling means 5 and the extension of the cancellation time by the correcting means 9. In the illustrated example, a case where automatic cancellation by the automatic cancellation unit 5 is performed after 10 minutes from the absence notification by the absence notification unit 7 is illustrated. The time elapsed until automatic cancellation in the automatic canceling means 5 may be calculated at the timing when the change means 4 changes to the absence status, or is calculated at the timing when the absence notification means 7 performs the absence notification. Or it may be calculated at other timing. In addition, the time extension of the grace time until automatic cancellation is performed can be set so that it can be calculated from various timings, such as when a willingness to visit is received or when the grace time until the automatic cancellation is preset. Good.

  As shown in FIG. 7A, when the reservation status is changed to “absent”, the absence notification is made at 13:01, and the user does not visit the store and does not return the visit intention. After a predetermined time has elapsed (10 minutes in the illustrated example), automatic cancellation (system cancellation) is performed at 13:11. Thereafter, the cancellation notification means 6 notifies the user of cancellation.

  As shown in FIG. 7B, when the absence notification is made at 13:01 and the response acceptance means 8 receives the intention to visit until the automatic cancellation (13:11) (13:06 in the illustrated example), The grace time until automatic cancellation is extended by a predetermined time from the end of the preset grace time until automatic cancellation. In the illustrated example, the grace time until automatic cancellation is further extended by 10 minutes, so that the total is 20 minutes (up to 13:21). After the extended predetermined time has elapsed (20 minutes in the illustrated example), automatic cancellation (system cancellation) is performed at 13:21. Thereafter, the cancellation notification means 6 notifies the user of cancellation.

  As shown in FIG. 7 (c), when the visit intention is made with the extension time designation, the absence notification is made at 13:01, and the response acceptance means 8 automatically cancels the visit intention (13:11). (13:07 in the example shown in the figure), when a visit intention with an extended time designation (5 minutes in the example shown in the figure) is received, the grace time until automatic cancellation is calculated from the time of receipt of the visit intention, It may be extended by the specified time. In the illustrated example, the grace time until automatic cancellation is further extended by 5 minutes from the time of confirmation of the visit intention, and becomes 12 minutes (up to 13:13). After the extended predetermined time has elapsed (12 minutes in the illustrated example), automatic cancellation (system cancellation) is performed at 13:13. Thereafter, the cancellation notification means 6 notifies the user of cancellation.

  As shown in FIG. 7 (d), when the visit intention is made with the extension time designation, the absence notification is made at 13:01, and the response acceptance means 8 automatically cancels the visit intention (13:11). If a willingness to visit with an extension time designation (5 minutes in the example shown) is received during the time period (13:07 in the example shown in the figure), a grace period until the automatic cancellation is set in the grace time until the automatic cancellation. The time specified amount may be added and extended from the end of the time. In the illustrated example, in addition to 10 minutes, the grace time until automatic cancellation is further extended by 5 minutes, for a total of 15 minutes (up to 13:16). After the extended predetermined time has elapsed (15 minutes in the illustrated example), automatic cancellation (system cancellation) is performed at 13:16. Thereafter, the cancellation notification means 6 notifies the user of cancellation.

  The reservation restricting means 10 restricts the acceptance of a new reservation by the user who has been changed to the cancel status (system cancel) by the automatic canceling means 5. For example, a part or all of the reservation function is restricted such that a reservation cannot be made after a predetermined time has elapsed.

The point management means 11 manages points owned by the user. User information and point information are associated with each other, and points are associated with the user's account. For example, after making a reservation, the user actually visits the store (for example, when the status of the reservation information becomes “Guided” and it is determined that the user has visited the store after a certain period of time, etc.), On the other hand, electronic points are awarded.

  The point management unit 11 performs restrictions such as subtracting the user's points that have been changed to the cancellation status (system cancellation) by the automatic cancellation unit 5 and disabling part or all of the points for a certain period of time. .

  The flow of reservation cancellation processing in this embodiment will be described with reference to FIG. FIG. 8 is a process flowchart when a reservation cancel process is performed.

  In step S1, a reservation is received from the user. If there is a cancel application from the user before service provision (before the reservation time) (Yes in step S2), the status is treated as cancel (user cancel) and the process is terminated (step S10). . If there is a cancellation application from a store employee (staff) (Yes in step S3), the status is canceled (staff cancellation) and the process is terminated (step S10).

  A user whose reservation time (in the case of a time-designated reservation) or order (in the case of an order-waiting reservation, a time-designated reservation in the order of turn, etc.) has been called is called by a store employee (staff) or the reception terminal 30 (step S4). Yes (Y)). When the calling user is absent (Yes (Y) in step S5), the reservation is changed to the absence status from the store terminal 40 via the changing means 4. When the status of the reservation information is changed to the absence status, the absence notification means 7 notifies the user of the absence (step S6).

  When the response acceptance means 8 accepts the user's intention to visit (Yes in Step S7), the correction means 9 extends the grace time until automatic cancellation by the automatic cancellation means 5 (Step S8).

  If the calling user has not visited (No (N) in step S9) and the grace time until automatic cancellation has passed (Yes (Y) in step S10), the automatic canceling means 5 cancels the status related to the reservation. It is treated as (system cancellation) (step S11). When the status of the reservation information is changed to a cancel (system cancel) status, the cancel notification means 6 gives a cancel notification to the user, and the process ends (step S12).

  According to the present invention, it is possible to notify a user who has performed unauthorized cancellation. As a result, it is possible to notify the user who has been treated as canceled and to suppress the occurrence of a complaint.

  Further, it is possible to set a time required until automatic cancellation according to the reservation route and accept a more flexible reservation cancellation process. Thereby, the operation in the facility can be performed more efficiently.

  In addition, the user can be notified of the absence before being canceled. Thereby, notification can be made when the user has forgotten the visit time, and the probability of visit can be increased.

  In addition, it is possible to confirm whether or not the user intends to visit in the absence handling stage, and it is possible to efficiently manage whether or not to handle the cancellation. If there is an intention to visit, the operation at the facility can be carried out more efficiently by extending the time until automatic cancellation.

  Moreover, the time until automatic cancellation can be extended according to the time input together with the visit intention.

  Moreover, a penalty can be imposed on the user's unauthorized cancellation, and the unauthorized cancellation can be suppressed.

1 Reservation System 2 Reservation Server 201 CPU
202 RAM
203 Recording Device 204 Communication Device 205 Input Device 206 Output Device 207 OS
208 Reservation program 3 Acceptance means 4 Change means 5 Automatic cancellation means 6 Cancel notification means 7 Absence notification means 8 Response acceptance means 9 Correction means 10 Reservation restriction means 11 Point management means 20 User terminal 21 Input section 30 Reception terminal 31 Input section 40 Store Terminal 41 Input unit 50 Printer 51 Ticketing unit DB Database NW Network W1 Reception screen W11 Number of people specification unit W12 Date specification unit W13 Time specification unit W2 Input confirmation screen W21 Input confirmation unit W22 Correction button W23 Reservation button W3 Reservation confirmation screen W31 Reservation confirmation unit W32 Map display part W33 Store information display part W34 Cancel button W4 Reception screen W41 Reception button W42 List display part W43 Total group display part W44 Waiting time display part W45 Call display part W46 Absence display part W5 Absence notification part W51 Time designation part W6 Cancel notification section

Claims (5)

A reservation system for managing reservations at a facility,
Accepting means for accepting a reservation by a user and recording it as reservation information including information related to the user's reservation route;
Changing means for changing a reservation status of a user who does not respond to a call at the facility to an absence status;
Automatic cancellation means for changing the user of the absence status to a cancellation status after elapse of a predetermined time set in advance according to the reservation route;
A reservation system, comprising: a cancellation notification unit that notifies a user who has been changed to a cancellation status by the automatic cancellation unit.   The reservation system according to claim 1, further comprising reservation restriction means for restricting reception of reservations by a user who has been changed to a cancellation status by the automatic cancellation means. It further comprises point management means for managing the points owned by the user,
3. The reservation system according to claim 1, wherein the point management unit limits a user's points changed to a cancel status by the automatic cancellation unit. A management method for managing reservations at a facility,
Receiving a reservation by the user and recording the reservation information including information related to the user's reservation route;
Changing a reservation status of a user who does not respond to a call at the facility to an absence status;
Changing the user of the absence status to a cancellation status after a predetermined time set in advance according to the reservation route;
A management method for causing a processor of a computer to execute a step of notifying a user who has been changed to the cancel status. A reservation program for managing reservations at a facility,
Accepting means for accepting a reservation by a user and recording as reservation information including information relating to the user's reservation route;
Changing means for changing a reservation status of a user who does not respond to a call at the facility to an absence status;
Automatic cancellation means for changing the user of the absence status to a cancellation status after elapse of a predetermined time set in advance according to the reservation route;
A reservation program for causing a user who has been changed to a cancel status by the automatic cancel unit to function as a cancel notification unit for performing a cancel notification.