JP6349453B1 - Reservation system, management method and reservation program - Google Patents

Abstract

An object of the present invention is to provide a reservation system for efficiently managing new arrival reservations in turn waiting reservation with time designation. A reservation system that manages a waiting-for-schedule reservation with time designation in a facility, accepts a reservation with designation of a reservation date and time by a user, and records as reservation information in association with a reservation reception date and time. Receiving means, and display means for displaying a reservation content based on the reservation information in order to display a management screen at a facility terminal for managing the reservation information, and transmitting a display processing result in response to a display request; The display process includes a display process using reservation information for a reservation date and time and a display process using reservation information for a reservation date and time after the next day. [Selection] Figure 1

Description

  The present invention relates to a reservation system, a management method, and a reservation program for managing user reservations in facilities and the like.

  Conventionally, in order to manage reservations with waiting time for users until the service is provided, and reservations with specified time at facilities such as restaurants, mobile phone shops, etc., barber shops / beauty salons, hospitals, etc. Technology is provided.

  For example, in a restaurant or the like, a method is known in which the store side prepares a reservation form in advance, makes a customer who waits for the turn fill in the name and number of representatives, and manages the user's turn waiting reservation ( Patent Document 1).

  In addition, an order management terminal that accepts an input for waiting for a reservation is connected to the order management terminal via a communication network. Based on an input for an order waiting for a reservation transmitted from the order management terminal, A management server that updates status information, and the order management terminal receives an input for waiting for a reservation order in accordance with an input unit that inputs a management mode setting instruction and the management mode setting instruction that is input. A switching control unit that performs mode switching between one mode and a second mode that accepts a reservation waiting input and status information update instruction; and when the second mode is set, a new reservation A new arrival information notification unit for notifying that a new waiting queue has occurred when a waiting input is accepted, and waiting for a reservation in the facility Technique is known about the sequence management system for management (Patent Document 2).

JP 2004-94380 A JP 2017-68457 A

  However, when a new reservation or the like is accepted, simply notifying the presence or absence of newly arrived information may not efficiently share information about the reservation contents, takeover, or the like.

  In particular, facilities that manage individual visiting users by waiting for a turn and perform operations, etc. are required to have a method for efficiently managing the waiting order when a turn waiting reservation with time designation is accepted. It was.

  The present invention has been made in view of the above situation, and it is a problem to be solved to provide a reservation system for efficiently managing new arrival reservations in turn waiting reservation with time designation. To do.

In order to solve the above-mentioned problem, the present invention is a reservation system for managing a turn waiting reservation with time designation in a facility,
Receiving means for accepting a reservation with designation of a reservation date and time by a user, and recording as reservation information associated with a reservation reception date and time;
In order to display a management screen at the facility terminal for managing the reservation information, display processing for displaying reservation contents based on the reservation information, and transmitting a display processing result in response to a display request,
The display process includes a display process using reservation information whose reservation date is the same day, and a display process using reservation information whose reservation date is the next day or later.

  By adopting such a configuration, it is possible to perform display processing using the reservation date and time reservation and the reservation information of the next day and after the reservation date and time. It becomes possible to operate it.

In a preferred embodiment of the present invention, the display process includes a process of displaying a list of new arrival reservations in a plurality of formats based on reservation information,
The list includes a new arrival list in which reservations of the current day are arranged in the order of reception date and a new arrival list in which reservations of the next day and later are arranged in the order of reception date.
By adopting such a configuration, a display process is performed for a new arrival list in which reservations are arranged in the order of reception date for reservations on the same day and a new arrival list in which reservations are arranged in the order of reception dates for reservations on and after the next day. This makes it possible to operate a reservation for waiting for a turn with time designation more efficiently.

In a preferred form of the present invention, it comprises a changing means for accepting an operation process related to the reservation information,
The operation process includes a process of accepting a reservation cancellation request from a user and treating the reservation as a cancellation,
Reservation reservations arranged in the new arrival list are displayed so as to be identifiable from reservations that are not canceled, and reservation dates and times arranged in order of reception date and time together with reservations that are not canceled are displayed. It consists only of reservations that were canceled on the day.
With this configuration, reservations that have been canceled (cancelled reservations) can be included in the list of new arrivals displayed in order of reception date and confirmed along with reservations that are not canceled. Become.

In a preferred form of the present invention, it comprises a changing means for accepting an operation process related to the reservation information,
The operation process includes a process of accepting a reservation cancellation request and treating a reservation as a cancellation, and a process of accepting a reservation confirmed flag setting from the facility terminal via the management screen,
The reservation date / time is arranged in the new arrival list in which the reservations on and after the next day are arranged in the order of reception date / time, and the reservation that is not canceled with the confirmed flag set, the reception date / time consists only of the reservation of the current day. .
By adopting such a configuration, it is possible to provide a new arrival list in a form that is easier to see by limiting the reception date and time to those of the current day in the new arrival list for reservations from the next day onward.

In a preferred form of the present invention, it comprises a changing means for accepting an operation process related to the reservation information,
The operation process includes a process of accepting a reservation cancellation request and treating a reservation as a cancellation, and a process of accepting a reservation confirmed flag setting from the facility terminal via the management screen,
The display means performs processing to display a quick display that is displayed in common in a plurality of screens that can be changed on the management screen in response to an operation request,
The bulletin display includes the number of reservations that have not been canceled and the number of reservations that have been canceled,
The canceled reservation used for the calculation of the number of cases includes only a reservation whose reservation date is the current day and for which the confirmed flag is not set.
By adopting such a configuration, it is possible to provide a quick report display of a reservation that has been canceled, in a form that is easier to see by limiting the reservation date and time to those of the current day.

In a preferred embodiment of the present invention, a reservation that is used for calculating the number of cases and whose reservation date and time is after the next day and that is not handled as a cancellation includes only reservations for which a confirmed flag is not set. .
By adopting such a configuration, it is possible to provide a quick report display of a reservation that has a reservation date and time after the next day and is not handled as a cancellation in a more easily viewable form.

The present invention is a management method for managing a waiting list with time designation in a facility,
A step of accepting a reservation accompanied by designation of a reservation date and time by a user, and recording as reservation information in association with a reservation reception date and time;
In order to display a management screen in the facility terminal for managing the reservation information, the reservation content is displayed based on the reservation information, and a display processing result is transmitted in response to a display request.
The display process includes a display process using reservation information whose reservation date is the same day, and a display process using reservation information whose reservation date is the next day or later.

The present invention is a reservation program for managing a turn waiting reservation with time designation in a facility,
Receiving means for accepting a reservation with designation of a reservation date and time by a user and recording as reservation information in association with the reception date and time of the reservation;
In order to display a management screen at the facility terminal for managing the reservation information, display processing of the reservation content based on the reservation information and function as display means for transmitting a display processing result in response to a display request ,
The display process includes a display process using reservation information whose reservation date is the same day, and a display process using reservation information whose reservation date is the next day or later.

  According to the present invention, it is possible to provide a reservation system for efficiently managing a new arrival reservation in a turn waiting reservation with time designation.

It is a functional block diagram of the reservation system which concerns on embodiment of this invention. It is a hardware block diagram of the reservation server which concerns on embodiment of this invention. It is a figure which shows an example of the reservation information which concerns on embodiment of this invention. It is a screen display example of the reception screen which concerns on embodiment of this invention. It is a process flowchart at the time of receiving a reservation via the reception screen which concerns on embodiment of this invention. It is a screen display example of the management screen in the store terminal which concerns on embodiment of this invention. It is a screen display example of the management screen in the store terminal which concerns on embodiment of this invention. It is a figure which shows the display conditions of the new arrival list and bulletin display which concern on embodiment of this invention. It is a flowchart regarding the display conditions of the new arrival list which concerns on embodiment of this invention. It is a flowchart regarding the display conditions of the bulletin display which concerns on embodiment of this invention.

  The reservation system according to the present invention will be described below with reference to the drawings. The embodiment described below is an example of the present invention, and the present invention is not limited to the following embodiment, and various configurations may be employed.

  For example, in the present embodiment, the configuration, operation, and the like of the reservation system will be described. However, a method, a server device, a computer program, a recording medium, and the like having a similar configuration can also exhibit the same effect. The program may be stored in a recording medium. If this recording medium is used, the program can be installed in a computer, for example. Here, the recording medium storing the program may be a non-transitory recording medium such as a CD-ROM.

  In this embodiment, a case where a reservation is received from a user (customer) when using a restaurant is illustrated. The present invention can be used when accepting reservations from users in various facilities such as stores, commercial facilities, public facilities, game centers, and amusement facilities that provide hands-on attractions. There are no particular restrictions on the types of facilities and services that can be used.

  In the present embodiment, “reservation” refers to a process in which a user makes an application in advance and reserves service provision. The user who has made a reservation obtains a reference answer for at least one of the service provision time or order. In this example, when a user makes a reservation for waiting for a turn, the user participates in the waiting for a turn, and when the turn comes, the reservation is accepted in a form of receiving provision of a service. The queue waiting reservation in this example is a format in which the user is provided at the end of the order and receives the service when the turn comes (hereinafter referred to as “normal queue waiting reservation”) and the user Participating in the order with the designation of future reservation date and time after the next day, and adjusting the order so that the users line up in a predetermined order such as the top of the queue at the date and time specified by the user, when the order turns , Including a form of a waiting queue reservation with a time designation for receiving a service (hereinafter referred to as a “waiting time designation reservation”).

  When a user joins at the end of the order and waits for the turn, the number (guidance number) assigned to the user is presented after the reservation is completed. In the case of a time-designated reservation waiting for a turn, the date and time designated by the user is the reservation time. Based on this number or reservation time (reservation date and time), the user goes to the store and receives a service. When participating in a waiting list in the form of a normal waiting queue reservation arranged at the end of the order, the number of people or groups who have made a waiting reservation first, instead of or in addition to the number assigned to the user, service The estimated guidance time is calculated and presented to the user based on the number of service provision elements such as staff, seats, and window for providing the service, the service provision time per customer (one group) set in advance, etc. It is good.

  The user who has visited the store is called by the store staff (employee) or machine voice when his turn has come. Then, after being guided by the staff, they move to a seat or a counter to receive actual service provision. If you want to participate in a waiting queue in the form of a reserved waiting time reservation, join the normal waiting queue at a predetermined timing, such as a certain time before the reserved time (reservation date and time), and turn in the specified time The order is adjusted as necessary so that they line up at the top of the list.

  FIG. 1 is a functional block diagram showing an overview of a reservation system according to an embodiment of the present invention. The reservation system 1 is based on a request from the reservation terminal 2, a database DB storing information related to reservation, a reception terminal 20 installed in a restaurant store and used for reception of reservations, and a reception terminal 20. A printer 30 for providing a printed matter on which a waiting guide number (reception number, calling number) and waiting time are printed to a user who has made a reservation at the reception terminal 20, a user terminal 40 operated by the user, a store And a store terminal 50 (facility terminal) operated by the staff.

  The reservation server 2, the reception terminal 20, the user terminal 40, and the shop terminal 50 (facility terminal) are configured to be communicable via the network NW. The reception terminal 20 and the printer 30 are configured to be communicable by wire or wireless.

  FIG. 2 is a diagram illustrating a hardware configuration of the reservation server 2. The reservation server 2 communicates with an arithmetic device (CPU 201), a main storage device (RAM 202), an auxiliary storage device (recording device 203) such as an HDD, an SSD, and a flash memory, and an external device via a network NW. A communication device 204, an input device 205, and an output device 206. The recording device 203 stores an operating system 207 and a reservation program 208 that performs its function in cooperation with the operating system 207.

  The reception terminal 20, the user terminal 40, and the store terminal 50 (facility terminal) include a calculation device such as a CPU, a main storage device such as a RAM, an auxiliary storage device such as an HDD, an SSD, and a flash memory, and a means for connecting to a network NW. A general-purpose computer device such as a personal computer, a smartphone, or a tablet terminal that includes various input / output devices can be used. The reception terminal 20 includes an input unit 21 (touch panel) that also serves as a display unit, the user terminal 40 includes an input unit 41 and a display unit (not shown), and the store terminal 50 (facility terminal) includes an input unit 51 and a display unit. (Not shown).

  The reception terminal 20 stores a web browser application for using a reservation web page. The reception terminal 20 may store a reservation application for making a store reservation instead of or in addition to the web browser application.

  The printer 30 is connected to the reception terminal 20 by wire or wireless, and performs printing on a paper surface at the ticket issuing unit 31 based on a print request from the reception terminal 20.

  The user terminal 40 stores a web browser application for using a reservation web page. The user terminal 40 may store a reservation application for making a store reservation instead of or in addition to the web browser application.

  The user registers and changes reservation information through the reception terminal 20 and the user terminal 40. The change of the reservation information includes, for example, spontaneous cancellation (cancellation) of the reservation by the user, that is, user cancellation. The user can change the reservation information for the reservation information registered through a certain terminal (for example, the reception terminal 20 or the user terminal 40) via a different terminal from the terminal that made the reservation. It may be.

  The store terminal 50 stores a web browser application for using a management web page. The store terminal 50 may store a management application for managing the store instead of or in addition to the web browser application.

  The staff performs confirmation and management of reservation, registration and change of reservation information, etc. via the store terminal 50. The change of the reservation information includes, for example, cancellation (cancellation) of the reservation by the staff, that is, staff cancellation. The staff may operate the reception terminal 20 or the store terminal 50 to input information related to the reservation instead of the user.

  In the present embodiment, as an order waiting reservation, an ordinary order waiting reservation is accepted from the reception terminal 20, and an order waiting reservation is accepted from the user terminal 40 by an ordinary order waiting reservation and an order waiting time designation reservation. . Note that, in place of or in addition to the user terminal 40, a configuration may be adopted in which a waiting time designation reservation is received from at least one of the reception terminal 20 and the store terminal 50.

  A user who visits the store without prior reservation through the user terminal 40 accepts a normal waiting reservation at the receiving terminal 20 regardless of whether or not there is a user who is already waiting for the turn (waiting for a normal turn). Reservation), receive service provision. Alternatively, the reception through the reception terminal 20 at the store may be performed by the staff instead of the user.

  The reservation system 1 includes one or more reception terminals 20, printers 30, user terminals 40, and store terminals 50, respectively. Moreover, the reception terminal 20, the printer 30, and the store terminal 50 do not necessarily need to be one unit for each store, and a plurality of units may be used for one store. Further, the reception terminal 20 may also serve as the store terminal 50 by making a management web page available from the reception terminal 20.

  The reservation server 2 includes a receiving unit 3, a changing unit 4, and a display unit 5. Here, in the present embodiment, each processing means for realizing the functional configuration included in the reservation server 2 is not necessarily included in one server device, and may be configured in a plurality of computers. Good. For example, the receiving unit 3 and the changing unit 4 are provided, the server device for performing registration and change of the reservation received from the user terminal 40 and the like, the setting of the reservation screen, and the display unit 5 are provided, and the receiving terminal 20 and the user terminal 40, the reservation system 1 may be configured by a server device that displays a predetermined screen in response to a display request from the store terminal 50.

  The database DB stores information used in the reservation system 1. In the present embodiment, the database DB includes reservation information, user information of a user who makes a reservation via the user terminal 40, store information, and the like.

  FIG. 3 is a diagram illustrating an example of reservation information in the present embodiment. As shown in the illustrated example, the reservation information record includes a reservation reception ID, a user ID of the user who made the reservation, a store ID of the reserved store, a reception date and time indicating the date and time when the reservation was received, and a reservation. Reservation date and time indicating the date and time (for the reception date and time, future date and time on or after the next day), the number of reservations, reserved items indicating reserved product content / service content, service provision elements, etc. , A reservation status indicating a telephone number and a reservation status (“before guidance”, “guided”, “absent”, “cancellation (user cancellation, staff cancellation, unauthorized cancellation, etc.)”), reception terminal 20 and user terminal 40 and the like, and a reservation route indicating a terminal (reservation route) on which the reservation has been made, and a reception number used for calling the user at the store.

  The accepting means 3 accepts an input related to a reservation from the user and stores it in the database DB as reservation information. The accepting means 3 accepts input by the user via the question screen displayed on the accepting terminal 20 at the time of acceptance, and includes the inputted information (for example, the number of people, waiting items, telephone numbers, etc. in FIG. 3). Record reservation information. In addition, the reservation may be made through various routes such as telephone reception via an IVR (Interactive Voice Response) system and external service via an API (Application Programming Interface). The reservation route is stored in the reservation information as a reservation route.

  The reservation information may be associated with a reservation waiting item. In the present embodiment, a plurality of waiting items are set in accordance with elements for providing services in the facility, such as “table” and “counter”, and are specified by the user when receiving reservation information. Also, for example, instead of or in addition to the type of seat, “individual order”, “course”, “all you can eat”, “all you can drink”, “course + all you can drink”, “all you can eat + all you can drink” A plurality of waiting items may be set according to the content of the service desired by the customer. A waiting item may be set according to a combination of a service providing element and service content. The presence / absence of setting of the waiting item and the setting content can be appropriately selected according to the service provision form.

  The changing means 4 accepts changes to the registered reservation information and stores the changes in the database DB. Changes to reservation information include, for example, cancellation (cancellation) performed from the user terminal 40 or the store terminal 50, status change, read / unread setting for reservation information, change of reservation contents such as reservation date and number, Etc. In this embodiment, as will be described later, reservation information that has not been confirmed by the staff is set to unread, and when the staff confirms the reservation details via the management screen, the reservation information includes a confirmed flag (read flag). ) Are associated with each other, and the read / unread setting for the reservation information reservation information is set.

  The display means 5 performs display processing of the screen and transmits the display processing result in order to display a reception screen, a management screen, and the like when the reservation is received and managed. In this example, in order to display the management screen displayed for confirmation of the reservation in the store terminal 50, the display means 5 displays the management screen and transmits the display processing result to the store terminal 50. Further, in order to display the reception screen on the reception terminal 20 or the user terminal 40, the display means 5 performs display processing on the reception screen and transmits the display processing result to the reception terminal 20 or the user terminal 40.

  FIG. 4 is a screen display example of the reception screen. FIG. 4A is a screen display example of a reception screen in the reception terminal 20. The reception terminal 20 in the present embodiment is used for receiving a reservation for waiting for a turn from a user who went to a store, checking the order of a user who made a reservation, and the like.

  The reception screen W1 includes a reception button W11 and a waiting item display unit W12 (waiting item display units W12A and W12B). In the waiting item display section W12, the waiting time and the number of waiting groups are displayed for each reservation waiting item (“table” and “counter” in the illustrated example). When the user goes to the store and presses the reception button W11, a reception screen including a question displayed by the display means 5 is displayed. The user selects a waiting item or inputs a question, and accepts a waiting reservation.

  FIG. 4B and FIG. 4C are screen display examples of a reception screen in the user terminal 40. The reception terminal 20 in the present embodiment is used when a normal turn waiting reservation from a user or a time designation reservation for turn waiting reservation is received.

  As shown in FIG. 4B, the reception screen W2 includes a waiting information display section W21, a reservation button W22 for making a normal turn waiting reservation, and a reservation button W23 for making a turn waiting time reservation. It has.

  FIG. 4C is a reservation content acceptance screen that is displayed when the reservation button W23 (reservation button for performing the time-designated reservation waiting for the turn) is pressed. The reservation content reception screen W2 includes a content input unit W24 and a forward button W25.

  When accepting a time-designated reservation waiting for a turn, the user inputs information related to the reservation content including the desired scheduled date and time via the content input unit W24. In the illustrated example, the information related to the reservation content includes, in addition to the scheduled date and time, selection of a seat type such as smoking cessation / smoking and table / counter, and input of the number of reservations. In the case of a regular waiting reservation, information on the scheduled date and time is not included, and information regarding the reservation content is set according to the form of service to be applied, such as the number of reservations. When the user inputs information including the scheduled date and time and presses the forward button W25, the confirmation screen is displayed. Then, after confirming the contents of the reservation, the reservation waiting for the turn is accepted.

  FIG. 5 is a process flowchart when accepting a reservation via the acceptance screen. In step S1, a reception screen for receiving a reservation is displayed on the reception terminal 20, the user terminal 40, the store terminal 50, and the like.

  In step S2, if the reservation content is waiting for a normal order (No (N) in step S2), the process proceeds to step S4. In this example, the case where the reservation contents are waiting for a normal turn is a case where a reservation is received via the reception terminal 20 or a case where a normal turn waiting is selected via the user terminal 40 and a reservation is received. .

  In step S2, if the reservation content is a time-designated reservation waiting for the turn (Yes in step S2), the process proceeds to step S3, and the scheduled date and time are input on the input screen. In the present example, the reservation content is a waiting time designation reservation when the waiting time designation reservation is selected via the user terminal 40 and the reservation is accepted.

  In step S4, input of information related to other reservation contents other than the reservation date and time is accepted. In the reception screen in the present embodiment, in addition to the scheduled date and time, the selection of seat types such as smoking cessation / smoking and table / counter and the number of reserved persons are received.

  If all the information related to the reservation has been input, a confirmation screen is displayed (step S5). If the registration button is pressed on the confirmation screen (step S6), the accepting means 3 registers the reservation information in the database DB and accepts the reservation (step S7).

  Based on information input via the reception terminal 20, the user terminal 40, the store terminal 50, etc., the reception means 3 registers the reservation information in the database DB. The registered reservation information is checked or changed on the management screen displayed on the store terminal 50.

  FIG. 6 is a screen display example of a management screen in the store terminal 50. The management screen W3 shown in FIG. 6 is a management screen that displays a reservation list, and includes a reservation list W31, a breaking news display W32, a new arrival list display portion W33, a total number of pairs display portion W34, and a waiting time display portion W35. It is equipped with.

  The reservation list W31 includes a reception number (guidance number) of individual reservations (reservations W31A to W31B), a waiting time for waiting for a turn, a detail display button for displaying details regarding reservation contents, the number of people and names of users (see FIG. Information such as “name” in the example shown), telephone number (“phone number” in the example shown in the figure), etc., buttons for changing the status of the reservation information with the changing means 4 (“guidance” “absent” “confirm”), Etc. are displayed.

  In the breaking news display W32, the number of reservations corresponding to a predetermined condition is displayed for a new arrival reservation that has been newly accepted. The bulletin display W32 is displayed on a plurality of screens displayed on the store terminal 50 as the management screen W3. In the present embodiment, the bulletin display W32 displays the number of reservations corresponding to a predetermined condition on the current day and the number of reservations corresponding to a predetermined condition and the number of reservations corresponding to the predetermined condition on and after the next day. ing.

  The number of reservations on the same day that is displayed in the bulletin display is the number of reservations that are not canceled because the reservation date is the same day (hereinafter referred to as "valid reservation") Includes the number of each case. The number of reservations whose reservation date and time displayed on the bulletin display is after the next day includes the number of valid reservations whose reservation date and time is after the next day. The form of the bulletin display may be set appropriately according to the embodiment of the service.

  The total number of groups waiting for the turn is displayed on the total number display section W34, and the waiting time for the turn is displayed on the waiting time display section W35.

  When the user makes a normal turn waiting reservation for the store through the accepting means 3, the reservation information is registered and displayed in the reservation list W31. In addition, when the user makes a waiting time designation reservation through the accepting means 3 for the store, reservation information is registered. They are added and displayed together in the reservation list W31.

  When the new arrival list display section W33 is selected by a staff member or the like, a management screen including a new arrival list is displayed. Further, by selecting another part arranged side by side with the new arrival list display unit W33, it is possible to move to a screen for performing a reservation acceptance process, a list display of guided reservations, and the like.

  FIG. 7 is a screen display example of a management screen in the store terminal 50. FIG. 7A is a screen display example of a management screen that displays a list of new arrivals for the reservation date and time. The management screen W3 including the new arrival list for the current reservation date and time includes a bulletin display W32 as in the management screen including the reservation list, and further includes a new arrival list W36 for the current reservation date and a list switching unit W37. I have.

  In the present embodiment, the display means 5 includes a display process using reservation information whose reservation date is that day and a display process using reservation information whose reservation date is the next day or later. Specifically, a display process for displaying a new arrival list with the reservation date and time on the current day and a new arrival list with the reservation date and time the next day on the management screen, and the number of reservations on the current day and the reservation date and time Display processing is performed to display a quick report regarding the number of cases on the management screen.

  The bulletin display W32 in the present embodiment displays the number of reservations on the current day of the reservation in the form of “desired to use today (6 new, 1 canceled)” in the illustrated example, and is not cancelled. Reservation ("6 new cases" in the illustrated example) and a canceled reservation ("1 canceled case" in the illustrated example) are displayed in a flash report. In addition, the number of reservations with the reservation date and time after the next day is displayed in the form of “hope to use after tomorrow (one new)” in the example shown in the figure, and a valid reservation that has not been canceled (“one new item in the example shown ]) Is displayed as a quick report.

  Further, when the reservation list display unit W38 is selected, it is possible to move to a management screen including the reservation list W31. Further, by selecting another portion arranged side by side with the reservation list display portion W38, it is possible to move to a screen for performing a reservation receiving process, a list display of guided reservations, and the like.

  The new arrival list is a list in which reservations are arranged in order of reception date and time. In the new arrival list W36 for the reservation date and time, the reservation date and time is the current day, and the reservations that meet the predetermined condition among the time-designated reservations waiting for the new arrival that are newly accepted are displayed in a list. ing. The new arrival list includes unread / read of individual reservations (reservations W36A to W36H) ("Unread" column in the illustrated example), reception date / time, reservation date / time, and the number of people and user names ("name" in the illustrated example) "), A phone number (" phone number "in the illustrated example), a user request (" cigarette "in the illustrated example), etc., and a button for changing the status of the reservation information to read by the changing means 4 (see FIG. "Confirmation") in the example is displayed.

  The reservation 36G is a reservation that has been treated as canceled (cancelled). The reservation is canceled (cancelled) by the user, the staff, or the like via the changing means 4, but if the predetermined condition is met, the canceled reservation is also displayed in the new arrival list together with the valid reservation.

  If the reservation history is hidden from any screen when the reservation is canceled, it will not be possible to respond to confirmation from the user such as "Can you cancel?" In addition, when a staff member at a store receives a direct cancellation notice by phone or at the store, a staff member who works at that time is responsible for the cancellation process, so one staff member knows that it has been canceled. The other staff would not know the cancellation fact. By displaying the cancellation history in the list, this situation can be prevented.

  As shown in the reservation W36G, the display unit 5 performs processing for adding a background color different from the effective reservation (reservations W36A to W36F, W36H) for reservations that are handled as cancellation (cancellation) included in the new arrival list. In addition to the background color, an active reservation and a canceled reservation may be displayed in an identifiable manner on the new arrival list by various methods such as attaching an icon.

  In addition, a reservation that has been confirmed by the staff is set with a read flag (confirmed flag), and is set as a read. In the illustrated example, the reservation 36H is a reservation that has already been read. For unread reservations, the unread field is displayed as “unread”, and for unread reservations, the unread field is displayed as “−”. When the staff presses “confirm” in the illustrated example, the changing unit 4 sets a confirmed flag (read flag) for the reservation information, and the reservation is handled as already read. When the list switching unit W37 is selected by a staff member or the like, a management screen including a new arrival list whose reservation date and time is the next day or later is displayed.

  FIG. 7B is a screen display example of a management screen that displays a list of new arrivals with a reservation date and time after the next day. The management screen W3 including a reservation list whose reservation date and time is the next day or later includes a bulletin display W32 and a new arrival list W39 whose reservation date and time is after the next day, as in the management screen including the new arrival list and the reservation date and time of the reservation list on the current day. Yes.

  In the new arrival list W39 with the reservation date and time after the next day, reservations corresponding to the predetermined condition are displayed in a list from among the time-designated reservations for which the reservation date is after the next day and a new reservation has been received, and waiting for the new arrival. Has been. Unread / read of individual reservations (reservations W39A to W39C) ("Unread" column in the illustrated example), reception date / time, reservation date / time, number of people and user name ("name" in the illustrated example), telephone number ("Phone number" in the illustrated example), a button for changing the status of the reservation information to read by the changing means 4 ("Confirm" in the illustrated example), and the like are displayed. The reservations 39B and 39C are reservations that are already read.

  FIG. 8 is a diagram showing display conditions for a new arrival list and breaking news display in the present embodiment. FIG. 8A is a diagram showing reservation display conditions in the new arrival list. In this embodiment, reservations that have been canceled in the new arrival list are displayed so as to be identifiable as valid reservations, and the reservation dates and times arranged in order of reception date and time are displayed together with valid reservations. It consists only of reservations.

  As shown in FIG. 8 (a), the new arrival list with the reservation date and time is the reservation date and time, read or unread, and consists of reservations that are valid and cancel (cancel). The list of new arrivals after the next day of the reservation date and time consists of valid reservations that have been read or unread after the next date and time of the reservation date. Here, a valid reservation with a read setting that is included in the list of new arrivals after the next day has a reception date and time of the current day.

  FIG. 8B is a diagram showing display conditions for the number of reservations in the bulletin display. In the present embodiment, the preliminary display shows that the reservation date and time is the current day, the total number of valid reservations, the reservation date and time after the next day, the number of valid reservations, and the reservation that was canceled And the number of cases.

  In the present embodiment, the number of reservations that are displayed as cancellations displayed in the bulletin display is composed only of reservations for which the reservation date is the current day and the confirmed flag (read flag) is not set. The number of valid reservations displayed in the bulletin display is the total number of unreserved valid reservations for which the reservation date and time is the current day and the reservation date and time is the current day. The bulletin display for the reservation date after the next day is the total number of valid reservations that have been reserved for the next day and are unread.

  With reference to FIG. 9, display conditions for a new arrival list in the present embodiment will be described. FIG. 9 is a flowchart relating to display conditions for a new arrival list.

  In step S11, when the reservation date and time of the reservation information is the current day, the process proceeds to step S12, and the reservation information is displayed in the new arrival list for the reservation date and time. If the reservation date and time of the reservation information is after the next day, the process proceeds to step S13.

  If the reservation date / time is the next day or later and the reservation information is valid in step S13 (Yes in step S13), the process proceeds to step S14. When the reservation information is a cancellation (cancellation) handling reservation (No (N) in step S13), the information related to the reservation is not displayed in the new arrival list.

  Regarding reservations for which the reservation date and time is the next day or later, in step S14, if the reception date and time of the reservation information is the reservation for the current day (Yes in step S14), the process proceeds to step S15. Displayed in the new arrival list. When the reservation information reception date / time is not the current day (No (N) in step S14), the information related to the reservation is not displayed in the new arrival list.

  With reference to FIG. 10, display conditions of the bulletin display in the present embodiment will be described. FIG. 10 is a flowchart regarding display conditions for displaying the breaking news.

  In step S21, when the reservation date and time of the reservation information is that day, the process proceeds to step S22. If the reservation date and time of the reservation information is after the next day, the process proceeds to step S26.

  For reservations with the reservation date and time of the day, if the reservation information is a valid reservation in step S22 (Yes in step S22), the number of read reservations and unread reservations are added together and displayed as a preliminary report display. The number of valid reservations is calculated (step S23).

  When the reservation information is a reservation that is handled as cancellation (cancellation) (No (N) in step S22), the number of reservations that are treated as cancellation (cancellation) that is displayed as a preliminary report is calculated based on the number of unread reservations. (Step S24). Here, in the reservation information related to the read reservation, the reservation date and time displayed in the bulletin display is not used for calculating the number of reservations related to the reservation of the day.

  The reservation date / time is the current day, and the number of valid reservations and the number of reservations handled as cancellation (cancellation) are displayed as information related to the reservation on the day (step S25).

  For reservations for which the reservation date is on or after the next day, if the reservation information is valid reservation in step S26 (Yes in step S26), the process proceeds to step S27. When the reservation information is a reservation that is canceled (cancelled) (No (N) in step S26), the reservation information is not used for calculating the number of reservations related to reservations on or after the next day on the reservation date and time displayed on the bulletin display.

  In the case of a reservation that has been read (confirmed flag is set) in step S27 (No (N) in step S27), the reservation information includes the number of reservations related to reservations for which the reservation date and time displayed on the bulletin display is the next day or later. It is not used for calculation.

  In the case of an unread reservation (the confirmation flag is not set) (Yes in step S27), the process proceeds to step S28, where the number of unread reservations is added up and the number of valid reservations displayed as a preliminary report display is obtained. Calculated (step S28).

  According to the present invention, it is possible to perform display processing using the reservation on the current day and the reservation information on and after the next day on the reservation date and time, and more efficiently operate the waiting-for-order reservation with time designation. It becomes possible to do.

  For reservations with the reservation date and time, display processing can be performed for the new arrival list with reservations arranged in order of reception date, and for the new arrival list with reservations in order of reception date for reservations after the reservation date and time, with time designation This makes it possible to operate the reservation waiting queue more efficiently. In addition, reservations that have been canceled (cancelled reservations) can be included in a list of new arrivals displayed in order of reception date and confirmed together with reservations that are not canceled.

  It is possible to provide a quick report display of a reservation that has been canceled, by limiting the reservation date and time to that of the current day. In addition, it is possible to provide a quick report display of an effective reservation in a form that is easier to see when the reservation date is after the next day.

1 Reservation System 2 Reservation Server 201 CPU
202 RAM
203 Recording Device 204 Communication Device 205 Input Device 206 Output Device 207 OS
208 Reservation program 3 Accepting means 4 Changing means 5 Display means 20 Accepting terminal 21 Input section 30 Printer 31 Ticket issuing section 40 User terminal 41 Input section 50 Store terminal 51 Input section DB Database NW Network W1 Accepting screen W11 Accepting button W12 Waiting item displaying section W2 Reception screen W21 Waiting information display part W22 Reservation button W23 Reservation button W24 Contents input part W25 Forward button W3 Management screen W31 Reservation list W31A to W31B Reservation W32 Early warning display W33 New arrival list display part W34 Total group number display part W35 Waiting time display part W36 New arrival list W36A to W36H Reservation W37 List switching section W38 Reservation list display section W39 New arrival list W39A to W39C Reservation

Claims (7)

It is a reservation system that manages waiting-list reservations with time designation at the facility,
Receiving means for accepting a reservation with designation of a reservation date and time by a user, and recording as reservation information associated with a reservation reception date and time;
In order to display a management screen at the facility terminal for managing the reservation information, display processing for displaying reservation contents based on the reservation information, and transmitting a display processing result in response to a display request,
The display process includes a display process using reservation information with a reservation date and time, a display process using reservation information with a reservation date and time after the next day, and a list of new arrival reservations in a plurality of formats based on the reservation information. Processing, and
The reservation system includes a new arrival list in which reservations are arranged in the order of acceptance date and a reservation date and a new arrival list in which reservations are arranged in the order of acceptance date and after the next day . A changing means for receiving an operation process related to the reservation information;
The operation process includes a process of accepting a reservation cancellation request from a user and treating the reservation as a cancellation,
Reservation reservations arranged in the new arrival list are displayed so as to be identifiable from reservations that are not canceled, and reservation dates and times arranged in order of reception date and time together with reservations that are not canceled are displayed. The reservation system according to claim 1 , comprising only a reservation that is canceled on the day. A changing means for receiving an operation process related to the reservation information;
The operation process is a process of accepting a reservation cancellation request and treating the reservation as a cancellation;
Receiving the setting of the confirmed flag of the reservation from the facility terminal via the management screen,
The reservation date / time is arranged in the new arrival list in which the reservations on and after the next day are arranged in the order of reception date / time, and the reservation that is not canceled with the confirmed flag set, the reception date / time consists only of the reservation of the current day. The reservation system according to claim 1 or claim 2 . A changing means for receiving an operation process related to the reservation information;
The operation process is a process of accepting a reservation cancellation request and treating the reservation as a cancellation;
Receiving the setting of the confirmed flag of the reservation from the facility terminal via the management screen,
The display means performs processing to display a quick display that is displayed in common in a plurality of screens that can be changed on the management screen in response to an operation request,
The bulletin display includes the number of reservations that have not been canceled and the number of reservations that have been canceled,
Reservation was canceled handle used for calculating the number is a reserved date and time on the day, according to claim 1, characterized in that it consists of only reservation confirmation flag is not set Reservation system. 5. The reservation according to claim 4 , wherein reservations that are used for calculating the number of cases and whose reservation date and time are after the next day and that are not handled as cancellation are only reservations for which a confirmed flag is not set. system. A management method for managing a waiting list with time designation in a facility,
The computer accepts a reservation accompanied by designation of the reservation date and time by the user, and records as reservation information associated with the reservation reception date and time,
To display the management screen in a facility terminal for managing the reservation information, the reservation contents displayed processing based on the reservation information to perform the steps of transmitting a display processing results in response to the display request,
The display process includes a display process using reservation information with a reservation date and time, a display process using reservation information with a reservation date and time after the next day, and a list of new arrival reservations in a plurality of formats based on the reservation information. Processing, and
The list includes a new arrival list in which reservations of the same day are arranged in the order of reception date and a new arrival list in which reservations are arranged in the order of the reception date and after the next day . A reservation program that manages turnkey reservations with time designation at the facility,
Receiving means for accepting a reservation with designation of a reservation date and time by a user and recording as reservation information in association with the reception date and time of the reservation;
In order to display a management screen at the facility terminal for managing the reservation information, display processing of the reservation content based on the reservation information and function as display means for transmitting a display processing result in response to a display request ,
The display process includes a display process using reservation information with a reservation date and time, a display process using reservation information with a reservation date and time after the next day, and a list of new arrival reservations in a plurality of formats based on the reservation information. Processing, and
The list includes a new arrival list in which reservations are made on the current day in order of acceptance date and a new arrival list in which reservations on the next day and later are arranged in order of acceptance date .