JP2012042996A - Restaurant reservation system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a restaurant reservation system capable of reducing a cancellation rate of reservations, improving an operation rate during an off-time zone, and accurately perceiving customers' needs by allowing a store providing services to invite only customers matching a user class of the own store to apply for the services.SOLUTION: This restaurant reservation system includes: reservation inventory management means previously registering a service reservation quota as an inventory and automatically updating it; database recording profile information and the like of registered users; means for inviting only the registered users matching the customer class of the store to apply for the service; means for restricting a period when the registered users can cancel the application or the like; means for collecting questionnaires from the registered users receiving food services; and means for accounting a usage fee of the system based on the number of users actually receiving the food services.

Description

  The present invention is a reservation management system for a store that provides a food and beverage service, and is characterized in that it has a function capable of attracting reservations, particularly for developing new customers.

  Conventionally, there are several inventions that systemize reservation processing, not limited to restaurants. Although these features vary, the functions for optimizing the service schedule are generally common to all systems.

  For example, when the system described in Patent Document 1 deals with a large number of reservation objects of the same type, such as an accommodation facility, a specific reservation object is not assigned at the same time as the reservation is accepted, but a reservation is made for each unit time block. As long as the number of receipts is less than the acceptable upper limit, accept the reservation and improve the availability of the reservation object.

  Further, in the system described in Patent Document 2, when it is required to provide availability in real time, such as a restaurant or a karaoke facility, the service provider updates the facility availability information at any time and updates the database. The service user can refer to this database at any time and take an appropriate reservation action.

JP 2007-279802 A JP 2009-64147 A

  All of the above prior art can be said to be aimed at efficiently acquiring customers and securing repeaters through improving service availability, but this is not always enough to attract reservations for services. That's not true.

  Discounts are the most direct way to attract large numbers of customers. However, in some cases, you must be prepared to suffer a considerable loss. In addition, it is not always possible for visitors to become repeaters, and expansion of business opportunities cannot be expected. Another disadvantage is that customer needs cannot be analyzed.

The present invention has been made in view of such circumstances, and an object of the present invention is to provide a system capable of effectively inviting reservation and overcoming the above-mentioned drawbacks and improving service availability.

  The present invention for solving the above-mentioned problems is composed of a server, a system terminal (one of a personal computer, a portable dedicated terminal, and a mobile phone) and a user terminal, and provides a restaurant service (hereinafter referred to as “ It provides an information exchange system that mediates between a restaurant service provider and a restaurant service user (hereinafter referred to as a restaurant service user). The system terminal is a device that is always provided by the food service provider, and exclusively exchanges information between the food service provider and the server. The user terminal is a wireless or wired communication device such as a mobile phone or a personal computer that is owned by a user of the eating and drinking service, and must be equipped with an Internet function.

  The server is composed of a software module group and a database. The software module group defines the operation of the server according to the present invention. The database stores food service information collected from food service providers, profile information obtained from food service users, and reservation information.

  Software module group includes member information processing unit, food service information processing unit, reservation calendar processing unit, food service change processing unit (reserved inventory setting routine, food service content change routine, reservation number change routine), and usage charge calculation processing unit And handles data processing in the server and data transmission / reception with the system terminal and user terminal.

  The member information processing unit accepts an application for member registration from a user terminal of a restaurant service user who intends to obtain restaurant service notification information using the restaurant reservation system according to the present invention, and receives member information. Accumulate in the database. The member information includes profile information of the eating and drinking service user, that is, data such as a life cycle, an action area, favorite dishes and ingredients, a restaurant budget, and the like.

  Moreover, a member information processing part transmits a questionnaire to a user terminal with respect to the member who actually received provision of the eating and drinking service by the eating and drinking service provider. When an answer to the questionnaire is obtained, special points are issued to the member who made the answer. For this reason, since the member can be motivated to actively answer the questionnaire, the food service provider can effectively collect feedback on the service provided by himself. The preferential points can be converted into money, and a predetermined number of points is given to the member for each answer to the questionnaire. The number of preferential points is recorded in the database as part of member information.

  The eating and drinking service information processing unit accumulates the eating and drinking service notification information from the eating and drinking service provider in a database and distributes the information to the user terminal of the eating and drinking service user on a weekly basis. However, the distribution destination is only the member whose food service notification information matches the above profile information. For this reason, the food service provider can send information in a pinpoint format only to members who match the customer base of the store and can visit the store at the specified time, so there is a high probability that reservations will be obtained, and it will be quiet. It is possible to fill the vacant seats in the time zone and to expect repeat visitors.

  The reservation calendar processing unit generates a reservation frame based on the food service notification information. The reservation frame is data composed of the date and time of the service, the content of the service, the number of groups that can be accepted, the number of people, and the like at the store that provides the eating and drinking service. Reservation slots are generated on a weekly basis, but up to four weeks ahead from the first week are automatically replicated in advance. The collection of reservation slots for four weeks is called reserved inventory, and the period of four weeks is called an inventory window. The inventory window shifts in the future direction on a weekly basis, and the contents of reserved inventory in the inventory window are automatically updated in a round-robin format on a weekly basis. For example, when a reservation frame is generated in the first week of September 2010, the reservation frame for the first week is also applied to the second to fourth weeks. If the inventory window shifts after the first week has passed and the inventory window is in the second to fifth weeks, the reservation window for the first week is duplicated as the reservation window for the fifth week. If the inventory window shifts after the 2nd week has passed and the inventory window is from the 3rd week to the 1st week of October, the reserved space for the 2nd week is duplicated as the reserved space for the 1st week of October. The Therefore, once the restaurant service provider inputs the basic data of the reservation frame, it is freed from the trouble of re-inputting it. On the other hand, the eating and drinking service information processing unit distributes reservation slots for the first two weeks included in the reserved inventory together with the eating and drinking service notification information to the eating and drinking service user. The user of the restaurant service makes a reservation based on the reservation frame for the first two weeks. The reservation slots for the last two weeks are reserved for maintenance by the food service provider. The reservation calendar processing unit receives a reservation based on the reservation frame from the user terminal of the food service user, generates a reservation calendar in time series, and records it in the database. The reservation calendar processing unit also accepts reservation changes from the user terminal. Note that the inventory window does not have to be four weeks, and may be shortened or extended depending on the operating conditions of the restaurant reservation system.

  In addition, the reservation calendar processing unit displays a reservation calendar on the system terminal for each of the food service provided by the food service provider. The eating and drinking service provider can perform purchase and work setup accurately based on the reservation status shown in the reservation calendar.

  After the delivery of the reservation invitation message, the restaurant service change processing unit provides a means for expanding or reducing the reservation frame, that is, the restaurant service reception frame provided by the restaurant service provider (reserved inventory setting routine). This is in order to make it possible to attract customers flexibly according to the day of the week and the time zone.

  In addition, the food service change processing unit provides a means for changing the food service notification information accumulated in the database (food service content change routine). You can reset the service schedule, the number of people you can accept, the menu and its price, holidays, etc., and you can also control the start and stop of the service. The price can be set to an optimal value according to the schedule, the number of people who can be accepted, and the ingredients required for the menu.

  Furthermore, the eating and drinking service change processing unit accepts a reservation cancellation or a reservation number change from the user. However, the user cannot cancel from the user terminal during the non-cancellable period. This is to prevent food service providers from suffering unexpected damage. The default setting for the non-cancellable period is after the day before the provision of the food and beverage service. Since the food service provider can shorten the period during which cancellation is not possible, and after the day when the food service is provided, the period during which cancellation is not possible can be set between 0 and 2 days. The eating and drinking service change processing unit accepts data such as cancellation from the user terminal until the non-cancelable period arrives, and sets a cancel flag in the database. Data such as cancellation during the period where cancellation is not possible is not accepted from the user terminal (reservation number change routine). However, if there is a prior notice from the food service user indicating that they intend to cancel, the food service provider must set a cancel flag in the database from the system terminal only on the day the food service is provided. Can do. The user of the food service that has made prior notice can cancel the reservation or the like even during the non-cancelable period by receiving the setting of the cancel flag. The manager of the restaurant reservation system can perform an operation such as cancellation regardless of whether or not the cancellation flag is set.

  The usage fee calculation processing unit charges the restaurant service provider with an amount obtained by multiplying the number of restaurants service users by a predetermined restaurant reservation system usage fee. Reservation invitation is made only for those who match the customer base of the store, and there are restrictions on cancellation etc. as described above, so the probability that the restaurant user who made the reservation will actually visit the store is Extremely high. Therefore, the restaurant service provider only has to pay a restaurant reservation system use fee commensurate with the profit, and thus does not bear an excessive cost. For this reason, it becomes possible to recruit a wide range of food service providers. The method of charging may be arbitrary. The form output by the restaurant reservation system may be mailed, or the restaurant reservation system may automatically distribute an e-mail describing the billing information. When the restaurant service provider inputs the account code from the browser, the restaurant reservation system may display and output the billing information.

  The present invention provides a system in which a food service provider can provide an attractive food service from a server to a customer via the Internet. A user of a food service can distribute various food service information from the server only by registering at a site that provides this system.

  In order to invite reservations, the server checks the profile entered by the restaurant service user at the time of registration with the content of the restaurant service provided by the restaurant service provider, and only matches those who meet the customer base of the restaurant service provider. Select to distribute food service information. Therefore, the probability that the restaurant service user to whom the restaurant service information is distributed actually visits the store is increased, and the acquisition of new customers can be expected.

  The server registers only eating and drinking services that are easy to attract reservations. For example, normally, a very high-priced food and beverage service is provided at 50 to 8 discounts. The time zone for providing the eating and drinking service must be limited, but may be freely set by the eating and drinking service provider. Therefore, the restaurant service provider can make a campaign to acquire new customers by using the quiet time zone of the store.

As described above, there is a high probability that a restaurant service user actually visits a store. In addition, the user of the food service cannot cancel during the non-cancelable period set by the food service provider. Therefore, the eating and drinking service provider can avoid unexpected damages and can reliably recover the cost even if a large discount is given. In addition, since the food service provider is charged a system usage fee based on the number of food service users actually visiting the store, the cost for acquiring new customers can be suppressed to the minimum necessary.

It is a lineblock diagram of a restaurant reservation system concerning one embodiment of the present invention. It is a transition diagram of a screen displayed on a system terminal. It is a general flowchart which shows operation | movement of a restaurant reservation system. It is a flowchart which shows the maintenance operation | movement of the eating and drinking service notification information. It is a flowchart which shows the operation | movement corresponding to the change of the reservation person number of the eating and drinking service.

  Hereinafter, the best mode for carrying out the restaurant reservation system of the present invention will be described in detail with reference to the accompanying drawings. 1 to 5 are diagrams illustrating embodiments of the present invention. In these drawings, the same reference numerals denote the same components, and the basic configuration and operation are the same. To do.

<Configuration>
The restaurant reservation system of the present embodiment includes a server 10 (FIG. 1), a system terminal 11 (FIG. 1) of a food service provider, and a user terminal 12 (FIG. 1) of a food service user. Information is exchanged between the server 10 and the system terminal 11 and between the server 10 and the user terminal 12 by wireless or wired communication.

  The server 10 includes a software module group (102 to 106) and a database 101. The software module group includes a member information processing unit 102, a food service information processing unit 103, a reservation calendar processing unit 104, a food service change processing unit 105 (including a reservation stock setting routine, a food service content change routine, a reservation number change routine), And a usage fee calculation processing unit 106. The database 101 stores member information, eating and drinking service notice information of the eating and drinking service provider, and a reservation frame. Eating and drinking service announcement information explains in detail the contents of the eating and drinking service provided to eating and drinking service users by the eating and drinking service provider, and the reservation frame indicates when and where who provides what eating and drinking service. Furthermore, the number of people that can be accepted for the food service is designated, and these are registered in the database by the server 10 based on information from the food service provider. The registered food service information and the reservation frame can be changed by the food service provider using the system terminal 11. The server 10 distributes the food service announcement information and the reservation frame to the user terminal 12 on demand.

  The system terminal 11 is deployed to each food service provider and includes a display unit 111, an operation unit 112, and a communication function unit 113. Other configurations may be arbitrary. However, if the system terminal 11 is a portable dedicated terminal, it is desirable to be a so-called smartphone capable of performing an input operation by a multi-touch screen method.

  The user terminal 12 is a portable wireless communication terminal such as a mobile phone or a wired communication terminal such as a personal computer that is owned by a food service user, and includes a display unit 121, an operation unit 122, and a communication function unit 123. Is done. Any device can be used as long as it has an Internet communication function. On the user terminal 12, the food service information registered in advance in the server 10 by the food service provider is displayed. The food service user selects a favorite service from the food service notification information and performs a reservation operation. The inputted reservation information is transmitted to the server 10 and accumulated, and each food service provider can use the system terminal 11 to check the reservation status and customer information.

  The member information processing unit 102 receives an application for member registration from the user terminal 12 of the restaurant service user, and accumulates member information in the database 101. The member information includes profile information of the user of the eating and drinking service, that is, life cycle, action area, favorite food and ingredients, restaurant budget, and the like. Moreover, the member information processing part 102 transmits the message containing a questionnaire to the user terminal 12 of the food service user who used the food service. In the questionnaire, you should be sure to answer whether you want to be a repeater of the store. When an answer is obtained in the questionnaire, a special treatment point is issued to the user of the restaurant service who made the answer. The number of special treatment points given to the user of the restaurant service is recorded in the database as part of the member information. On the other hand, contrary to the terms and conditions of the restaurant reservation system, a penalty such as cancellation of preferential points can be imposed on a restaurant service user who notifies cancellation during a period when cancellation is not possible or does not visit the restaurant on the day. . A restaurant service provider requests payment of a cancellation fee based on the terms of use.

  The eating and drinking service information processing unit 103 accumulates in the server 10 the eating and drinking service notification information provided to the eating and drinking service user based on the data from the eating and drinking service provider. The food service announcement information is an advertisement for food service provided by the food service provider, and presents a significant discount instead of limiting the date and time of service provision. Information such as when it is closed is also included in the food service announcement information. The reservation calendar processing unit 104 generates a reservation frame based on the data from the food service provider and stores it in the server 10. The reservation frame includes information such as a menu and its price, and what number of people are accepted from what time of day to what time. The eating and drinking service information processing unit 103 distributes the eating and drinking service notification information and the reservation frame accumulated by the server 10 to the user terminal 12 in an on-demand format.

  The reservation calendar processing unit 104 receives a reservation based on the reservation frame from the user terminal 12 of the eating and drinking service user, and further receives a change in reservation in response to a request from the user terminal 12. Furthermore, the reservation calendar processing unit 104 collects the received reservations in a time series for each food service provider, generates a reservation calendar, and records it in the database 101. Furthermore, based on this reservation calendar, the reservation status on the current day and the next day and thereafter is displayed on the system terminal 11 for each service provided by the food service provider. The food service provider can accurately purchase the food service and set up the work while referring to the reservation status.

  The eating and drinking service change processing unit 105 (reserved stock setting routine) makes it possible to add and reduce the number of groups and the number of people that can be accepted for each date and time of the eating and drinking service that has been provided.

  The food service change processing unit 105 (food service content change routine) redefines the content of the service that the food service provider intends to provide. The service schedule, the number of people that can be accepted, the menu and its price, closed days, etc. are set, and the start and stop of the service are also controlled.

  The eating and drinking service change processing unit 105 (reserved number of people change routine) performs processing when the number of reserved people is changed before the service is provided. In this restaurant reservation system, cancellation from the user terminal 12 or change in the number of reserved persons during the period during which cancellation is not possible is not permitted. However, the system terminal 11 of the eating and drinking service provider can instruct the server 10 to set a cancellation flag on the day of providing the eating and drinking service. The reservation in which the cancel flag is set is used from the user terminal 12 in the same manner as when canceling or the like. However, if the cancel flag is set during the non-cancelable period, a penalty is imposed on the food service user. For this reason, since the eating and drinking service user is motivated to contact the cancellation etc. in advance before the cancelable period, the eating and drinking service provider can prepare for service provision with peace of mind.

  The usage fee calculation processing unit 106 determines the number of food service user who actually received the food service provided by the food service provider. As described above, since the user of the food service has restrictions on cancellation or the like, the probability that the number of reservations on the day of providing the food service will actually come to the store is very high. Even if there is a change in the number of reservations, prior communication is ensured, so that damage to the food service provider can be minimized. An amount obtained by multiplying the determined number of restaurant service users by a predetermined restaurant reservation system usage fee is charged to the restaurant service provider using the restaurant reservation system.

Next, the operation of the restaurant reservation system is shown step by step:
<Operation S10>: Overall Operation of Restaurant Reservation System S101: <Collecting Member Registration Information>
When receiving an application for member registration from the user terminal 12, the server 10 calls the member information processing unit 102 and records the information of the user who applied for in the database.

S102: <Accumulation and distribution of food service announcement information>
The server 10 accumulates the food service notification information and the reservation frame based on the application from the food service provider. The stored information is delivered to the user terminal 12 on demand by calling the food service information processing unit 103. The distribution destination is determined by the member information processing unit 102 by comparing the profile information of the restaurant service user with the restaurant service notification information. For example, if a restaurant service user's profile information is recorded as a woman in her 50s who prefers Japanese food, Japanese food service announcement information is delivered, and ethnic food service announcement information targeting young people is delivered. Never happen. In addition, notification information about services provided around Kichijoji in Musashino City, Tokyo will not be distributed to users whose main area of action is around Aoyama in Minato-ku, Tokyo. In addition, service announcement information for this time period will not be distributed to general salaried workers who are not able to visit the restaurant on the weekday from 2pm to 4pm on their profile information. .

S103: <Acceptance of food service application>
The user terminal 12 obtains the eating and drinking service announcement information and the reservation frame from the server 10, selects the eating and drinking service, specifies the number of people in the frame indicated in the reservation frame, inputs the reservation information, and the server 10 to send. The reservation calendar processing unit 104 records the transmitted reservation information in the database 101.

S104: <Acceptance of update of food service application data>
The user terminal 12 transmits the changed reservation information to the server 10 as necessary. However, the user terminal 12 cannot change the number of reservations during the period during which cancellation is not possible. Only the food service provider can change the number of reservations on the day of the food service, and the system terminal 11 is used based on the operation S30.

S105: <Maintenance of food service announcement information and application data>
Based on the operation S20, the system terminal 11 checks the number of reserved food service users from the reservation information generated by the response to the food service notification information, and if necessary, the food service service notification information and the reservation frame. Make changes to the contents of. If there is a change or cancellation of the number of people by contact from the food service user, the process is performed based on the operation S30.

S106: <Questionnaire processing>
The server 10 calls the member information processing unit 102 and transmits a message including a questionnaire to the user terminal 12 of the food service user. When an answer is obtained in the questionnaire, a special treatment point is issued to the user of the eating and drinking service who made the answer. The number of issued special treatment points is added to the special treatment point number attribute in the member information of the food service user.

S107: <Billing fee for restaurant reservation system>
The server 10 calls the usage fee calculation processing unit 106 to determine the final number of food service users who actually received the food service based on information from the user terminal 12 and the system terminal 11. In accordance with the final number of people, the server 10 charges the restaurant service provider for the usage fee of the restaurant reservation system according to the present invention.

<Operation S20>: Eating and drinking service notification information maintenance operation from the system terminal S201: <Reservation confirmation on the day>
When the system terminal 11 establishes a communication path with the server 10, the reservation calendar processing unit 104 is called and the top screen 20 (FIG. 2) is displayed on the system terminal 11. The menu column 201 displays a list of functions that can be selected from the top screen 20. The same day reservation column 202 shows the reservation status of the day. For each row, the reservation entry, that is, the name, number of people, and the time of visit to the customer is recorded, and the reservation that is the subject of the privilege such as a discount also indicates that fact. In order for the user of the system terminal 11 to confirm a reservation for the next day and thereafter, the user moves to the reservation calendar screen 30 (FIG. 2) using a link to the reservation calendar provided in the reservation column 202 on the day.

S202: <Reservation confirmation after the day>
The reservation calendar screen 30 is displayed on the system terminal 11 and displays a list of reservation statuses after the current day. The menu column 301 displays a list of functions that can be selected from the reservation calendar screen 30. The reservation calendar column 302 presents a list of reservation statuses for each date after the current day. Reservation entries for each date are briefly shown on a line-by-line basis. The reservation calendar screen 30 can display reservation entries in a scrolling manner. In order for the user of the system terminal 11 to change the service acceptance frame, the reservation inventory setting routine is called using the link on the reservation calendar field 302 and the screen shifts to the reserved inventory setting screen 40 (FIG. 2).

S203: <Change in service acceptance frame>
The reserved inventory setting screen 40 is displayed on the system terminal 11 and maintains the reserved inventory. You can change the number of groups and the number of people you can accept for each date and time of service. The reservation status column 401 for each date and hour lists the name, number of people, and store visit time of the visitor on the day. The remaining reservation acceptance frame field 402 for each date and time is used when it is desired to add or reduce the number of people who can accept reservations. When the user of the system terminal 11 selects, from the select box, the number of users who want to add or reduce the service identified by the start time and presses the change button, the change is accepted and the service confirmation screen 50 ( Go to Fig. 2).

S204: <Confirmation of service content>
The service confirmation screen 50 is displayed on the system terminal 11 to confirm the contents of the service or make changes to the contents of the service. It is possible to shift to the service confirmation screen 50 using the link provided in the menu column 201 of the top screen 20. The menu column 501 displays a list of functions that can be selected from the service confirmation screen 50. The message 502 describes the status of service provision. When the user of the system terminal 11 presses the change button 503, the food service content change routine is called, and the process proceeds to the food service content change screen 60 (FIG. 2).

S205: <Change of service content>
The food service content change screen 60 is displayed on the system terminal 11 and selects a change to be made to the service content. The menu column 601 displays a list of functions that can be selected from the food service content change screen 60. The user of the system terminal 11 presses the basic setting button 602 to change the service schedule, the number and number of groups that can be accepted, and the start or stop of the service. Further, the user of the system terminal 11 presses the service content button 603 to change the provided menu, the price, and the like. When the content of a restaurant service that has already received a reservation is changed, the reservation calendar field 302 of the reservation calendar screen 30 is marked for each reservation entry with the attention of the restaurant service provider. When a holiday setting button 604 is pressed, a holiday addition field is displayed, and a set holiday group and a newly set holiday date can be selected by a select box group. Although it is possible to reset a day on which a reservation has already been received as a new holiday, it is not possible to add a reservation to the new holiday.

<Operation S30>: Operation S301 corresponding to a change in the number of reservations for a restaurant service: <Selection of reservation>
When a user of the system terminal 11 changes the reservation number of the day, such as when the user of the restaurant service offers a cancellation on the day of the provision of the food service or does not come to the store on the day of the provision of the food service, the user of the system terminal 11 The corresponding reservation is selected from the same day reservation column 202, and the reservation number change routine is called.

S302: <Change number of reservations>
The transaction display screen 70 (FIG. 2) is displayed. In a time zone in which the number of reserved people can be changed, the reserved number of people change column 701 is displayed in an active state. The reservation number change column 701 presents a select box for selecting the number of reservations after the change. In addition, a selection box for selecting whether or not prior notice has been given from the eating and drinking service user to the eating and drinking service provider before the period during which cancellation is not possible and for setting a cancellation flag is also presented. The user of the system terminal 11 inputs these data.

S303: <Application>
An application button 702 is displayed. When the user of the system terminal 11 presses the application button 702, the input data is transmitted to the server 10. As the scheduled time for service provision elapses, the number of reservations is fixed. When the cancel flag is set and the number of reservations is decreased, the decrease is reflected in the final value. This fixed value is regarded as the number of food service users who actually received food service.

As mentioned above, although embodiment was shown and concretely demonstrated about the restaurant reservation system of this invention, this invention is not limited to these. A person skilled in the art can make various changes and improvements to the configurations and functions of the server, database, and user interface in each of the above embodiments without departing from the scope of the present invention. The system terminal (system terminal 11) need not be a dedicated device. For example, a format in which an application program installed in a general-purpose personal computer communicates with the server may be adopted, or a format using a servlet from a general-purpose personal computer via a browser may be adopted.

As shown in FIG. 1, the restaurant reservation system of the present invention is realized by a server (computer), an application software module, a database, a network system, and the like, and is not explicitly shown in the figure. However, since it is concretely realized using an OS that controls hardware resources including a computer CPU, memory, auxiliary storage device, display, input / output device, etc., the technical idea using the laws of nature Applicable and can be used in restaurants, restaurants, catering, hotels and other industries.

10 Server 101 Database 102 Member Information Processing Unit 103 Eating and Drinking Service Information Processing Unit 104 Reservation Calendar Processing Unit 105 Eating and Drinking Service Change Processing Unit 106 Usage Charge Calculation Processing Unit 11 System Terminal 111 Display Unit 112 Operation Unit 113 Communication Function Unit 12 User Terminal 121 Display unit 122 Operation unit 123 Communication function unit 20 Top screen 201 Menu column 202 Same-day reservation column 30 Reserved calendar screen 301 Menu column 302 Reserved calendar column 40 Reserved inventory setting screen 401 Reserved status column 402 Remaining reservation acceptance frame column 50 Service confirmation screen 501 Menu field 502 Message 503 Change button 60 Eating and drinking service content change screen 601 Menu field 602 Basic setting button 603 Service content button 604 Holiday setting button 70 Transaction display screen 701 Reservation The number change column 702 application button

S10 Overall Operation of Restaurant Reservation System S101 Collection of Member Registration Information S102 Storage and Distribution of Food Service Notification Information S103 Acceptance of Food Service Application S104 Acceptance of Update of Food Service Application Data S105 Information on Food Service Notification Information and Application Data Maintenance S106 Questionnaire processing S107 Charge of restaurant reservation system usage fee S20 Maintenance operation of restaurant service announcement information from the system terminal S201 Confirmation of reservation on the day S202 Confirmation of reservation after the day S203 Change of service acceptance frame S204 Confirmation of service content S205 Service Change of contents S30 Operation corresponding to change of reservation number of eating and drinking services S301 Selection of reservation S302 Change of reservation number S303 Application

Claims (6)

A server computer having or using a database for storing service information provided by a restaurant and registration information including a profile of a user who wants to receive the service,
Reservation inventory management means for registering reservation inventory consisting of a collection of reservation slots for the service in advance and automatically updating it before inviting reservations;
A message transmission / reception means for collating service information and registration information stored in the database, selecting a user that matches the customer base of the restaurant, and inviting a reservation;
Reservation information management means for recording the user's reservation information in the database and setting a restriction on a period for accepting an update such as a change in the number of persons or cancellation of the reservation;
A restaurant reservation system comprising: a usage fee billing unit that charges a restaurant for a system usage fee based on the updated number of users.   The restaurant reservation system according to claim 1, further comprising means for increasing or decreasing the number of persons who receive the service after the reservation is invited in the service information.   The restaurant reservation system according to claim 1 or 2, wherein the reservation information management means includes means for issuing a preferential point to the user when a questionnaire is transmitted to the user and an answer message is received. In a computer having or using a database for storing service information provided by a restaurant and registration information including a profile of a user who wants to receive the service,
A reserved inventory management step of registering and automatically updating a reserved inventory consisting of a collection of reserved slots of the service before inviting a reservation;
Checking service information and registration information stored in the database, selecting a user that matches the customer base of the restaurant, and inviting a reservation, a message transmission / reception step;
Reservation information management step for recording the reservation information of the user in the database and setting a restriction on a period for accepting an update such as change of the number of persons or cancellation of the reservation;
A restaurant reservation program for executing a usage fee charging step of charging a restaurant for a system usage fee based on the updated number of users.   The restaurant reservation program according to claim 4, wherein in the service information, after the reservation is invited, a step of increasing or decreasing the number of persons who receive the service can be executed.   The food and drink according to claim 4 or 5, wherein, in the reservation information management step, when a questionnaire is transmitted to the user and an answer message is received, a step of issuing a preferential point to the user is executed. Store reservation program.

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