WO2018212281A1 - Information processing system, turn management device, member certificate management device, and program - Google Patents

Information processing system, turn management device, member certificate management device, and program Download PDF

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Publication number
WO2018212281A1
WO2018212281A1 PCT/JP2018/019136 JP2018019136W WO2018212281A1 WO 2018212281 A1 WO2018212281 A1 WO 2018212281A1 JP 2018019136 W JP2018019136 W JP 2018019136W WO 2018212281 A1 WO2018212281 A1 WO 2018212281A1
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waiting
status
membership card
order
management device
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PCT/JP2018/019136
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French (fr)
Japanese (ja)
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丈弘 渡瀬
哲功 新谷
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株式会社リクルート
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services

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  • the present invention relates to an information processing system, a sequence management device, a membership card management device, and a program.
  • Patent Document 1 describes a reservation management system that simultaneously provides a reservation management service for a plurality of facilities that can wait for a turn, and a user can make a reservation for a turn from a Web, a telephone, or a storefront terminal. It is stated that you can apply.
  • Patent Document 2 there is known a membership card application that can be used for various member services or receive points when using the services by being mounted on a portable terminal (for example, Patent Document 2).
  • the present invention has been made in view of the circumstances described above, and an object thereof is to use information managed by the order management system in the membership card application.
  • An information processing system is an information processing system that manages waiting for users in a facility, An order management device for managing the status of waiting for the user who registered the waiting in the facility; A membership card management device that manages the privileges given to the member according to the use status of the facility by a member of the membership card application, The order management device includes: If the user who registered the waiting order is a member of the membership card application, the waiting order management that notifies the membership card management device when the waiting status of the user is changed to a predetermined status It has an information provider.
  • the membership card management device includes: You may make it provide the privilege management part which provides a privilege with respect to the member to which the status change was notified from the said order management apparatus.
  • the turn waiting management information providing unit When notifying the membership card management device of a change in the status of the member, it also notifies the information of the time required for the member to change to the predetermined status after registering the waiting list, The privilege management unit A privilege may be given to the member based on the time information.
  • the turn waiting management information providing unit When notifying the membership card management device of a change in the status of the member, the information on the waiting item selected when the member registered waiting for the order is also notified, The privilege management unit A privilege may be given to the member based on the waiting item.
  • information managed by the order management system can be used by the membership card application.
  • FIG. 1 is a diagram showing a schematic configuration of an information processing system 1000 according to an embodiment of the present invention.
  • the block diagram which shows the main structures of the order management terminal 200.
  • FIG. The flowchart of the reception registration process of waiting in order in the information processing system 1000 which concerns on embodiment of this invention.
  • the sequence diagram of the cooperation process with the order management server 100 and membership card application which concerns on embodiment of this invention.
  • FIG. 1 is a diagram showing a schematic configuration of an information processing system 1000 according to the present embodiment.
  • an information processing system 1000 includes an order management server (order management apparatus) 100 installed in a management center, an order management terminal 200 installed near the entrance of a facility, a user terminal 300, A membership card management server (membership card management apparatus) 400 is included.
  • the order management server 100 is connected to the order management terminal 200, the user terminal 300, and the membership card management server 400 via the communication network N.
  • the order management server 100 manages the waiting for the order registered via the order management terminal 200 or the user terminal 300 for each facility.
  • the order management server 100 is configured by a general-purpose computer, and a server function is realized by operating a predetermined server program on the computer.
  • the number of computers constituting the order management server 100 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N.
  • the order management server 100 includes a management database 110 for managing the order management terminal 200 for each facility, and a processor (waiting order management unit, waiting order management information providing unit) 120.
  • the management database 110 includes a client management table TA1 and a status management table TA2.
  • the client management table TA1 a unique ID and a passcode (account) assigned to the order management terminal 200 are registered for each facility.
  • ID: A1...” “Pass code: AA2.
  • These pieces of information are set by, for example, an administrator (for example, the owner of a facility) who performs management waiting in each facility at the time of system introduction.
  • the same ID and passcode may be used.
  • a plurality of IDs and passwords may be used properly according to predetermined conditions. .
  • the waiting list for each facility is registered in the status management table TA2.
  • the order waiting list includes a list of persons who are waiting for an order (order waiting group) and information (status information) indicating a waiting state of each order waiting group.
  • One record in the waiting list includes a reception number “1”, a reception time “13:03”, a guidance time “13:30”, a waiting item “table seat”, a status “calling”, and a membership ID of the membership card application.
  • Information such as “X1010” is included.
  • information such as name, contact e-mail address, and telephone number can be included.
  • the status includes “Waiting” which is the state before the turn arrives, “Calling” which is the state informing that the turn has arrived, and “Guidance” which is the state where the person who has come in the order is actually guided to the venue "Completed”, and “cancelled”, which is a state in which the waiting for the order is canceled, is included. What items are set as the status can be appropriately set and changed by the manager of each facility.
  • the wait item is information on a reception item that can be selected at the time of reception registration.
  • the user can select the type of seat as the wait item.
  • “table seat”, “counter seat”, “terrace seat”, and “private room” are set as seat types.
  • the membership ID of the membership card application is information that is entered by a user who is a member of the membership card application during registration. By inputting the member ID, information managed by the order management server 100 is provided to the membership card application and reflected in the member service (point granting, etc.).
  • the information included in the waiting list can be set and changed as appropriate by the manager of each facility.
  • the contents of the waiting list are updated based on new registration information to the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).
  • the processor 120 includes an arithmetic and logic unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and manages the order by executing various programs stored in storage means such as a ROM. Each part of the server 100 is centrally controlled. In addition, the processor 120 also executes a computer program (order management application) for managing the wait for turn in cooperation with the order management terminal 200.
  • arithmetic and logic unit such as a CPU
  • a computer program order management application
  • the communication network N includes a communication network capable of transmitting and receiving information between the order management server 100 and the order management terminal 200.
  • the communication network N is, for example, any one of the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, a combination thereof, and the like. It does not matter whether it is wired or wireless.
  • the order management terminal 200 can exchange data with the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA).
  • a terminal device can be used. Note that a plurality of order management terminals 200 can be used in one facility.
  • FIG. 2 is a block diagram showing the main configuration of the order management terminal 200.
  • the order management terminal 200 includes a processor 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230.
  • the order management terminal 200 accepts inputs such as registration and update to the waiting list by a user who has come to the facility or an employee of the facility operating the input device 215 such as a touch panel.
  • the processor 210 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 230 to execute the order management terminal 200. Central control of each part.
  • the various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.
  • the input device 215 is provided with various operation buttons and a touch panel 215a for accepting inputs such as acceptance to the waiting list and disappearance from the waiting list.
  • the display device 216 is a device for displaying a waiting list, a reception screen, and a status management screen, and is configured by a liquid crystal display, for example.
  • the communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N.
  • the communication interface 220 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.
  • the storage resource 230 is, for example, a logical device provided by a storage area of a physical device.
  • the physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.).
  • the storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.
  • the storage resource 230 stores an operating system program, a driver program, various data, and the like.
  • Examples of the driver program include a communication interface driver program for controlling the communication interface 220.
  • the storage resource 230 stores a computer program (order management application) AP1 for managing the waiting in cooperation with the order management server 100 by being executed by the processor 210. Has been.
  • the user terminal 300 is a terminal such as a personal computer (PC), a notebook PC, a smartphone, a mobile phone, a tablet terminal, or a wearable device owned by a facility user.
  • the user terminal 300 includes a processor 310, an input device 320 such as various operation buttons and a touch panel, a display device 330 such as a liquid crystal display, a communication interface 340 for connecting to the communication network N, a disk drive or a semiconductor memory (ROM, RAM, etc.).
  • the storage resource 350 is provided. In addition to these various programs and various data, the storage resource 350 stores a computer program (membership card application) that each facility provides various services such as point grants to members and the like.
  • the membership card management server 400 has a function of realizing various services such as point grant by executing the membership card application in cooperation with the user terminal 300.
  • the point grant service is a service that gives points according to various actions to members registered as members through the membership card application. For example, when a member enters the target store with the user terminal 300 (with a membership card application installed), the store is detected and points are given. Specifically, for example, when the user terminal 300 receives a predetermined signal (a beacon signal or the like) transmitted by a transmitter in the store, the member identification information (member ID) is transmitted from the user terminal 300 to the membership card management server 400. By doing so, points are awarded. Alternatively, the member may be given points by performing a predetermined reception operation using the user terminal 300 that has received the predetermined signal. The accumulated points can be used as electronic gift certificates for purchasing products at target stores.
  • the point giving method and the conditions for giving points are not limited to those described above.
  • the membership card management server 400 is constituted by a general-purpose computer, and a server function is realized by operating a predetermined server program on the computer.
  • the number of computers constituting the membership card management server 400 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N.
  • the membership card management server 400 includes a database 410 and a processor (membership card management unit, privilege management unit) 420.
  • the database 410 includes a member information management table.
  • the member information management table is a table for managing member information.
  • the member information management table in addition to attribute information such as name, address, telephone number, e-mail address, date of birth, etc., information on current possession points is registered in association with the member ID. Information such as the MAC address of the user terminal 300 may be held.
  • the processor 420 is composed of an arithmetic logic unit (CPU or the like) for processing arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in a storage means such as a ROM to thereby obtain a membership card. Each part of the management server 400 is centrally controlled.
  • the processor 420 also executes a membership card application that detects and identifies a store visitor and provides a point service in cooperation with the user terminal 300.
  • the membership card management server 400 uses the information acquired from the order management server 100 for a member point grant service or the like.
  • the waiting-order reception registration in the information processing system 1000 will be described.
  • the user can perform reception registration from the order management terminal 200 or the user terminal 300 installed in each facility (for example, restaurant A).
  • the user can perform reception registration on the reception screen displayed on the display device 216 of the order management terminal 200 installed in the facility.
  • the order waiting registration process performed by the user who visited the facility by operating the order management terminal 200 will be described with reference to the flowchart of FIG.
  • the order management terminal 200 receives information included in the waiting list registered in the status management table TA2 from the order management server 100 via the communication interface 220 (step S31).
  • the order management terminal 200 causes the display device 216 to display an acceptance screen for accepting an order waiting (step S32).
  • the reception screen for example, a list in which the information of the waiting list (the reception number of the person waiting for the turn and the current status information) is arranged in time series in the order of reception is displayed. In addition, the number of waiting groups currently waiting for the order is displayed.
  • the user performs a predetermined operation input on the displayed reception screen, and information necessary for reception of the waiting order (waiting item, number of users, whether there is a call (telephone or e-mail), and the contact information at the time of the call
  • the order management terminal 200 displays a reception completion screen (step S34).
  • a reception completion screen On the reception completion screen, a reception number (waiting number), a waiting time at the present time, and the like are displayed.
  • a message prompting to receive a turn ticket is displayed, and the user can receive a turn ticket printed from a printer connected to the turn management terminal 200.
  • the two-dimensional code associated with the receipt number is printed on the turn ticket.
  • the current waiting state of the user current number of waiting groups and expected waiting time
  • Etc. is displayed on the display device of the user terminal 300.
  • users can receive telephone or e-mail messages when the order arrives, or the order approaches when the order arrives by entering the phone number or e-mail address according to the guidance displayed by reading the two-dimensional code. Sometimes you can receive remind messages.
  • the confirmed new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S35).
  • the order management server 100 receives new registration information from a certain facility, the order management server 100 performs a process of newly adding a set of waiting orders to the order waiting list of the facility, based on the received new registration information, and stores the status management table TA2. Update (step S36).
  • the user when performing reception registration using the user terminal 300, the user first operates the user terminal 300 to access a dedicated website, selects a facility (restaurant A) that the user wants to use, and then visits the website of the facility Display the site reception screen. Thereafter, the same procedure as in the case of registering using the order management terminal 200 can be performed. If the user terminal 300 is used, before going to the facility, it is possible to perform remote registration in advance from a home or an outside place.
  • the employee selects the waiting group to be updated from the waiting list displayed on the order management terminal 200, and any one of “call”, “cancel”, and “change” is selected for the selected waiting group. Perform the update operation.
  • Information for example, reception number “1” for specifying the order waiting group to be updated and update operation information (for example, “call”) are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. .
  • the order management server 100 updates the waiting list for the facility based on the received information. For example, when the “calling” operation is performed on the reception number “1”, the status of the waiting group in the reception number “1” is updated to “calling”.
  • the order management server 100 uses the membership card management server 400 to record information on the record in which the membership ID of the membership card application is registered among the records in the waiting list whose status has been regularly guided (for example, every 5 minutes). (Step S41).
  • the membership card management server 400 extracts, for each record acquired from the order management server 100, a record with a matching member ID from the member information management table using the member ID as a key (step S42). Further, the membership card management server 400 adds and updates the possessed points of the extracted member records by a predetermined point (step S43).
  • the membership card management server 400 calculates the waiting time (difference between “guidance time” and “reception time”) from reception to guidance for each record acquired from the order management server 100, and the waiting time is constant. If it is the above length (for example, 20 minutes or more), the corresponding member's possession points are further added and updated by a predetermined point (step S44). In addition, you may make it change the point provided according to the length of waiting time.
  • the order management server 100 manages the membership card information in the waiting list when the member of the membership card application registers the waiting list and the status is already guided. Since information is periodically transmitted to the server 400, information managed by the order management server 100 can be used by the membership card application.
  • the membership card management server 400 gives predetermined points to members included in the waiting list acquired from the order management server 100, members who have a track record of actually using the service at the facility ( Points can be given to members whose status is already guided.
  • the membership card management server 400 additionally gives points to members whose waiting time is longer than a certain length among members included in the waiting list acquired from the order management server 100. Points can be given according to the status of service provision to members.
  • points may be given according to various conditions. For example, you may give the point according to the waiting item. In the case of waiting for a turnaround at a mobile phone retailer as an example, if the waiting item includes "new contract", "model change", or "failure", for example, a new contract will be given more points You may make it do.
  • the privilege given to the member by the membership card management server 400 is given as a point, but the score is not limited to this, and a discount ticket that can be used when using the next service is issued, It may be a privilege such as granting a right to use a specific service in advance.
  • the present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention.
  • the said embodiment is only a mere illustration in all points, and is not interpreted limitedly.
  • the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.

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Abstract

In order to enable information managed by a turn management device to be utilized in a member certificate application, an information processing system (1000), which manages turn-waiting of users of a facility, is equipped with: a turn management device (100) for managing the turn-waiting status of users who have registered for turn-waiting at a facility; and a member certificate management device (400) for managing benefits awarded to a member of a member certificate application in accordance with the status of the usage of the facility by the member. The turn management device (100) is equipped with a turn-waiting management information provision unit (120), which issues a notification to the member certificate management device (400) when the turn-waiting status a user, who has registered for turn-waiting and is a member of the member certificate application, has changed to a prescribed status.

Description

情報処理システム、順番管理装置、会員証管理装置、およびプログラムInformation processing system, order management device, membership card management device, and program 関連出願の相互参照Cross-reference of related applications
　本出願は、２０１７年５月１８日に出願された日本出願番号２０１７－９９２４６号に基づくもので、ここにその記載内容を援用する。 This application is based on Japanese Application No. 2017-99246 filed on May 18, 2017, the contents of which are incorporated herein by reference.
　本発明は、情報処理システム、順番管理装置、会員証管理装置、およびプログラムに関する。 The present invention relates to an information processing system, a sequence management device, a membership card management device, and a program.
　従来、レストランや店舗、病院、銀行、役所等においては、そのサービスを待つ顧客の順番待ちを管理するために、種々の順番管理システムが採用されている。例えば、特許文献１には、順番待ちのできる複数の施設に対して同時に予約管理サービスを提供する予約管理システムが記載されており、ユーザは、Ｗｅｂや、電話や、店頭端末から順番待ち予約の申し込みをできることが記載されている。
　一方、携帯端末に実装することにより、各種の会員サービスを利用したり、サービス利用時にポイントの付与を受けたりすることができる会員証アプリケーションが知られている（例えば、特許文献２）。 2. Description of the Related Art Conventionally, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, and the like in order to manage waiting for customers waiting for their services. For example, Patent Document 1 describes a reservation management system that simultaneously provides a reservation management service for a plurality of facilities that can wait for a turn, and a user can make a reservation for a turn from a Web, a telephone, or a storefront terminal. It is stated that you can apply.
On the other hand, there is known a membership card application that can be used for various member services or receive points when using the services by being mounted on a portable terminal (for example, Patent Document 2).
特開２００５－５０００２号公報JP 2005-50002 A 特開２０１２－１４２７７３号公報JP 2012-142773 A
　従来の順番管理システムにおいては、順番管理システムと会員証アプリケーションの連携は無く、順番管理システムの実績データは会員証アプリケーションに反映されていなかった。一般的な会員証アプリケーションでは、来店時や商品購入時など、会員が所定のサービスを利用した時にポイント付与の処理を行うが、順番待ち管理システムで管理される情報をポイント付与などに利用することはできなかった。 In the conventional order management system, there is no cooperation between the order management system and the membership card application, and the result data of the order management system is not reflected in the membership card application. In a general membership card application, points are given when a member uses a predetermined service, such as when visiting a store or purchasing a product, but the information managed by the queue management system is used for points. I couldn't.
　本発明は、以上説明した事情を鑑みてなされたものであり、順番管理システムで管理する情報を会員証アプリケーションで利用することを目的の一つとする。 The present invention has been made in view of the circumstances described above, and an object thereof is to use information managed by the order management system in the membership card application.
　本発明の一実施形態に係る情報処理システムは、施設における利用者の順番待ちを管理する情報処理システムであって、
　前記施設における順番待ちを登録した利用者の順番待ちのステータスを管理する順番管理装置と、
　会員証アプリケーションの会員による前記施設の利用状況に応じて当該会員に与える特典を管理する会員証管理装置と、を備え、
　前記順番管理装置は、
　順番待ちを登録した利用者が前記会員証アプリケーションの会員である場合には、当該利用者の順番待ちのステータスが所定のステータスに変更された際に、前記会員証管理装置に通知する順番待ち管理情報提供部を備えたものである。 An information processing system according to an embodiment of the present invention is an information processing system that manages waiting for users in a facility,
An order management device for managing the status of waiting for the user who registered the waiting in the facility;
A membership card management device that manages the privileges given to the member according to the use status of the facility by a member of the membership card application,
The order management device includes:
If the user who registered the waiting order is a member of the membership card application, the waiting order management that notifies the membership card management device when the waiting status of the user is changed to a predetermined status It has an information provider.
　また、前記会員証管理装置は、
　前記順番管理装置からステータスの変更が通知された会員に対して、特典を付与する特典管理部を備えるようにしてもよい。 In addition, the membership card management device includes:
You may make it provide the privilege management part which provides a privilege with respect to the member to which the status change was notified from the said order management apparatus.
　また、前記順番待ち管理情報提供部は、
　前記会員証管理装置に会員のステータスの変更を通知する際、当該会員が順番待ちを登録してから前記所定のステータスに変更されるまでに要した時間の情報も通知し、
　前記特典管理部は、
　前記時間の情報に基づいて、当該会員に特典を付与するようにしてもよい。 In addition, the turn waiting management information providing unit,
When notifying the membership card management device of a change in the status of the member, it also notifies the information of the time required for the member to change to the predetermined status after registering the waiting list,
The privilege management unit
A privilege may be given to the member based on the time information.
　また、前記順番待ち管理情報提供部は、
　前記会員証管理装置に会員のステータスの変更を通知する際、当該会員が順番待ちを登録した際に選択した待ち項目の情報も通知し、
　前記特典管理部は、
　前記待ち項目に基づいて、当該会員に特典を付与するようにしてもよい。 In addition, the turn waiting management information providing unit,
When notifying the membership card management device of a change in the status of the member, the information on the waiting item selected when the member registered waiting for the order is also notified,
The privilege management unit
A privilege may be given to the member based on the waiting item.
　本発明によれば、順番管理システムで管理する情報を会員証アプリケーションで利用することができる。 According to the present invention, information managed by the order management system can be used by the membership card application.
本発明の実施形態に係る情報処理システム１０００の概略構成を示す図。1 is a diagram showing a schematic configuration of an information processing system 1000 according to an embodiment of the present invention. 順番管理端末２００の主要構成を示すブロック図。The block diagram which shows the main structures of the order management terminal 200. FIG. 本発明の実施形態に係る情報処理システム１０００における順番待ちの受付登録処理のフローチャート。The flowchart of the reception registration process of waiting in order in the information processing system 1000 which concerns on embodiment of this invention. 本発明の実施形態に係る順番管理サーバ１００と会員証アプリとの連携処理のシーケンス図。The sequence diagram of the cooperation process with the order management server 100 and membership card application which concerns on embodiment of this invention.
　以下、本発明の実施形態について図面を参照しつつ詳細に説明する。なお、同一の要素には同一の符号を付し、重複する説明を省略する。 Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.
　本実施形態では、レストランＡにおける順番待ち管理の例について説明するが、その他、銀行、旅行代理店、デパート、アミューズメント施設、美容室、修理専門店など、施設利用者の順番待ちの管理を行うあらゆる施設に適用できる。 In the present embodiment, an example of waiting management in the restaurant A will be described. However, any other management that waits for the facility users such as banks, travel agencies, department stores, amusement facilities, beauty salons, repair shops, etc. Applicable to facilities.
　図１は、本実施形態に係る情報処理システム１０００の概略構成を示す図である。図１に示すように情報処理システム１０００は、管理センター等に設置された順番管理サーバ（順番管理装置）１００と、施設の入口付近などに設置された順番管理端末２００と、ユーザ端末３００と、会員証管理サーバ（会員証管理装置）４００を含んでいる。順番管理サーバ１００は、順番管理端末２００、ユーザ端末３００、および会員証管理サーバ４００と通信ネットワークＮを介して接続されている。 FIG. 1 is a diagram showing a schematic configuration of an information processing system 1000 according to the present embodiment. As shown in FIG. 1, an information processing system 1000 includes an order management server (order management apparatus) 100 installed in a management center, an order management terminal 200 installed near the entrance of a facility, a user terminal 300, A membership card management server (membership card management apparatus) 400 is included. The order management server 100 is connected to the order management terminal 200, the user terminal 300, and the membership card management server 400 via the communication network N.
　順番管理サーバ１００は、順番管理端末２００またはユーザ端末３００を介して登録される順番待ちを施設毎に管理する。図１の例では、１つの施設の順番管理端末２００のみが図示されているが、順番管理サーバ１００は、実際には複数の施設に設置されている順番管理端末２００と通信ネットワークＮで接続され、各施設の順番待ちを管理している。順番管理サーバ１００は、汎用的なコンピュータによって構成され、そのコンピュータにおいて所定のサーバ用プログラムが動作することにより、サーバ機能を実現する。順番管理サーバ１００を構成するコンピュータは、必ずしも１台である必要はなく、通信ネットワークＮ上に分散する複数のコンピュータから構成されてもよい。 The order management server 100 manages the waiting for the order registered via the order management terminal 200 or the user terminal 300 for each facility. In the example of FIG. 1, only the order management terminal 200 of one facility is illustrated, but the order management server 100 is actually connected to the order management terminal 200 installed in a plurality of facilities through the communication network N. , Manage the waiting for each facility. The order management server 100 is configured by a general-purpose computer, and a server function is realized by operating a predetermined server program on the computer. The number of computers constituting the order management server 100 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N.
　順番管理サーバ１００は、施設ごとに順番管理端末２００を管理するための管理データベース１１０と、プロセッサ（順番待ち管理部、順番待ち管理情報提供部）１２０と、を備えている。管理データベース１１０は、クライアント管理テーブルＴＡ１と、ステータス管理テーブルＴＡ２を備えている。 The order management server 100 includes a management database 110 for managing the order management terminal 200 for each facility, and a processor (waiting order management unit, waiting order management information providing unit) 120. The management database 110 includes a client management table TA1 and a status management table TA2.
　クライアント管理テーブルＴＡ１には、施設毎に、順番管理端末２００に対して付与されている固有のＩＤとパスコード（アカウント）が登録されている。クライアント管理テーブルＴＡ１の１レコードには、例えば「レストランＡ」のレコードとして、「ＩＤ：Ａ１・・・」、「パスコード：ＡＡ２・・・」等が設定されている。これらの情報は、例えば、システム導入の際に各施設で順番待ちの管理を行う管理者（例えば、施設のオーナーなど）によって設定される。なお、１施設で複数の順番管理端末２００を利用する場合には、同一のＩＤとパスコードを利用してもよいが、例えば所定の条件に従い、複数のＩＤとパスワードを使い分けるようにしてもよい。 In the client management table TA1, a unique ID and a passcode (account) assigned to the order management terminal 200 are registered for each facility. In one record of the client management table TA1, “ID: A1...”, “Pass code: AA2. These pieces of information are set by, for example, an administrator (for example, the owner of a facility) who performs management waiting in each facility at the time of system introduction. When a plurality of order management terminals 200 are used in one facility, the same ID and passcode may be used. For example, a plurality of IDs and passwords may be used properly according to predetermined conditions. .
　ステータス管理テーブルＴＡ２には、各施設での順番待ちリストが登録されている。この順番待ちリストは、順番待ちをしている者（順番待ち組）の一覧と、各々の順番待ち組の待ち状況をあらわす情報（ステータス情報）が含まれる。順番待ちリストの１レコードには、受付番号「１」、受付時刻「１３：０３」、案内時刻「１３：３０」、待ち項目「テーブル席」、ステータス「呼出中」、会員証アプリの会員ＩＤ「Ｘ１０１０」等の情報が含まれている。その他、氏名、連絡先のメールアドレス、電話番号などの情報も含むことができる。 The waiting list for each facility is registered in the status management table TA2. The order waiting list includes a list of persons who are waiting for an order (order waiting group) and information (status information) indicating a waiting state of each order waiting group. One record in the waiting list includes a reception number “1”, a reception time “13:03”, a guidance time “13:30”, a waiting item “table seat”, a status “calling”, and a membership ID of the membership card application. Information such as “X1010” is included. In addition, information such as name, contact e-mail address, and telephone number can be included.
　ステータスには、順番到来前の状態である「待ち中」、順番が来たことを知らせた状態である「呼出中」、順番が来た者を実際に会場内に案内した状態である「案内済」、さらに順番待ちをキャンセルした状態である「取消済」等が含まれる。ステータスとしてどのような項目を設定するかは各施設の管理者等が適宜設定および変更可能となっている。 The status includes “Waiting” which is the state before the turn arrives, “Calling” which is the state informing that the turn has arrived, and “Guidance” which is the state where the person who has come in the order is actually guided to the venue "Completed", and "cancelled", which is a state in which the waiting for the order is canceled, is included. What items are set as the status can be appropriately set and changed by the manager of each facility.
　待ち項目は、受付登録時に選択が可能な受付項目の情報であり、レストランＡの場合、利用者は待ち項目として席の種類を選択することができる。ここでは、席の種類として「テーブル席」、「カウンター席」、「テラス席」、「個室」が設定されている。 The wait item is information on a reception item that can be selected at the time of reception registration. In the case of restaurant A, the user can select the type of seat as the wait item. Here, “table seat”, “counter seat”, “terrace seat”, and “private room” are set as seat types.
　会員証アプリの会員ＩＤは、会員証アプリの会員である利用者が受付登録の際に入力する情報である。会員ＩＤを入力することにより、順番管理サーバ１００で管理する情報が会員証アプリに提供され、会員サービス（ポイント付与等）に反映される。 The membership ID of the membership card application is information that is entered by a user who is a member of the membership card application during registration. By inputting the member ID, information managed by the order management server 100 is provided to the membership card application and reflected in the member service (point granting, etc.).
　なお、順番待ちリストに含める情報は、各施設の管理者等が適宜設定および変更可能となっている。順番待ちリストの内容は、順番管理端末２００から送信される順番待ちリストへの新規登録情報、またはステータスの更新情報（詳細は後述）に基づいて更新される。 The information included in the waiting list can be set and changed as appropriate by the manager of each facility. The contents of the waiting list are updated based on new registration information to the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).
　プロセッサ１２０は、算術演算、論理演算、ビット演算等を処理する算術論理演算ユニット（ＣＰＵなど）および各種レジスタから構成され、ＲＯＭ等の記憶手段に格納されている各種プログラムを実行することで順番管理サーバ１００の各部を中枢的に制御する。また、プロセッサ１２０は、順番管理端末２００と連携して順番待ちを管理するためのコンピュータプログラム（順番管理アプリケーション）も実行する。 The processor 120 includes an arithmetic and logic unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and manages the order by executing various programs stored in storage means such as a ROM. Each part of the server 100 is centrally controlled. In addition, the processor 120 also executes a computer program (order management application) for managing the wait for turn in cooperation with the order management terminal 200.
　通信ネットワークＮは、順番管理サーバ１００と順番管理端末２００との間などで、相互に情報を送受信可能な通信網を含む。通信ネットワークＮは、例えば、インターネット、ＬＡＮ、専用線、電話回線、企業内ネットワーク、移動体通信網、ブルートゥース（登録商標）、ＷｉＦｉ（Wireless Fidelity）、その他の通信回線、それらの組み合わせ等のいずれであってもよく、有線であるか無線であるかを問わない。 The communication network N includes a communication network capable of transmitting and receiving information between the order management server 100 and the order management terminal 200. The communication network N is, for example, any one of the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, a combination thereof, and the like. It does not matter whether it is wired or wireless.
　順番管理端末２００は、タブレット端末や、パーソナルコンピュータ（ＰＣ）、ノートＰＣ、スマートフォン、携帯電話機、携帯情報端末（ＰＤＡ）など、通信ネットワークＮを介して順番管理サーバ１００とデータの授受が可能なあらゆる端末装置を利用することができる。なお、順番管理端末２００は、１施設で複数台利用することもできる。 The order management terminal 200 can exchange data with the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). A terminal device can be used. Note that a plurality of order management terminals 200 can be used in one facility.
　図２は、順番管理端末２００の主要構成を示すブロック図である。順番管理端末２００は、プロセッサ２１０と、入力装置２１５と、表示装置２１６と、通信インタフェース２２０と、記憶資源２３０を備える。順番管理端末２００は、施設に来た利用者や、施設の従業者がタッチパネルなどの入力装置２１５を操作することで、順番待ちリストへの登録や更新等の入力を受け付ける。 FIG. 2 is a block diagram showing the main configuration of the order management terminal 200. As shown in FIG. The order management terminal 200 includes a processor 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230. The order management terminal 200 accepts inputs such as registration and update to the waiting list by a user who has come to the facility or an employee of the facility operating the input device 215 such as a touch panel.
　プロセッサ２１０は、算術演算、論理演算、ビット演算等を処理する算術論理演算ユニット（ＣＰＵなど）および各種レジスタから構成され、記憶資源２３０に格納されている各種プログラムを実行することで順番管理端末２００の各部を中枢的に制御する。各種レジスタは、例えば、プログラムカウンタ、データレジスタ、命令レジスタ、汎用レジスタ等である。 The processor 210 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 230 to execute the order management terminal 200. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.
　入力装置２１５は、順番待ちリストへの受付や順番待ちリストからの消込み等の入力を受け付けるための各種操作ボタンやタッチパネル２１５ａを備えている。 The input device 215 is provided with various operation buttons and a touch panel 215a for accepting inputs such as acceptance to the waiting list and disappearance from the waiting list.
　表示装置２１６は、順番待ちリストや、受付画面やステータス管理画面を表示するための装置であり、例えば液晶ディスプレイにより構成される。 The display device 216 is a device for displaying a waiting list, a reception screen, and a status management screen, and is configured by a liquid crystal display, for example.
　通信インタフェース２２０は、通信ネットワークＮに接続し、通信ネットワークＮを介して他の装置と通信をするためのハードウェアモジュールである。通信インタフェース２２０は、例えば、ＩＳＤＮモデム、ＡＤＳＬモデム、ケーブルモデム、光モデム、ソフトモデム等の変調復調装置である。 The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 220 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.
　記憶資源２３０は、例えば、物理デバイスの記憶領域が提供する論理デバイスである。物理デバイスは、例えば、ディスクドライブまたは半導体メモリ（ＲＯＭ、ＲＡＭなど）等のコンピュータ読み取り可能な記録媒体である。記憶資源２３０は、複数の物理デバイスを１つの論理デバイスにマッピングして構築してもよいし、１つの物理デバイスを複数の論理デバイスにマッピングして構築してもよい。 The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.
　記憶資源２３０には、オペレーティングシステムプログラム、ドライバプログラム、各種データ等が格納される。ドライバプログラムとしては、例えば、通信インタフェース２２０を制御するための通信インタフェースドライバプログラム等がある。また、記憶資源２３０には、これら各種プログラムや各種データのほか、プロセッサ２１０が実行することにより、順番管理サーバ１００と連携して順番待ちを管理するためのコンピュータプログラム（順番管理アプリケーション）ＡＰ１が記憶されている。 The storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 stores a computer program (order management application) AP1 for managing the waiting in cooperation with the order management server 100 by being executed by the processor 210. Has been.
　ユーザ端末３００は、施設の利用者が所有する、パーソナルコンピュータ（ＰＣ）、ノートＰＣ、スマートフォン、携帯電話、タブレット端末、ウェアラブルデバイスなどの端末である。ユーザ端末３００は、プロセッサ３１０、各種操作ボタンやタッチパネルなどの入力装置３２０、液晶ディスプレイなどの表示装置３３０、通信ネットワークＮに接続するための通信インタフェース３４０、ディスクドライブまたは半導体メモリ（ＲＯＭ、ＲＡＭなど）などの記憶資源３５０を備えている。記憶資源３５０には、これら各種プログラムや各種データのほか、各施設が会員等にポイント付与などの各種サービスを提供するコンピュータプログラム（会員証アプリ）が記憶されている。 The user terminal 300 is a terminal such as a personal computer (PC), a notebook PC, a smartphone, a mobile phone, a tablet terminal, or a wearable device owned by a facility user. The user terminal 300 includes a processor 310, an input device 320 such as various operation buttons and a touch panel, a display device 330 such as a liquid crystal display, a communication interface 340 for connecting to the communication network N, a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 350 is provided. In addition to these various programs and various data, the storage resource 350 stores a computer program (membership card application) that each facility provides various services such as point grants to members and the like.
　会員証管理サーバ４００は、ユーザ端末３００と連携して会員証アプリを実行することにより、ポイント付与などの各種サービスを実現する機能を有する。ポイント付与サービスは、会員証アプリを介して会員登録した会員に対して、様々な行動に応じたポイント付与を行うサービスである。例えば、会員がユーザ端末３００（会員証アプリを実装）を所持して対象店舗に入店すると、入店が検知されポイントが付与される。具体的には、例えば、ユーザ端末３００が店内の発信機が発信する所定の信号（ビーコン信号等）を受信すると、ユーザ端末３００から会員証管理サーバ４００に会員の識別情報（会員ＩＤ）を送信することにより、ポイントが付与される。あるいは、会員が、所定の信号を受信したユーザ端末３００を用いて所定の受付操作を行うことにより、ポイントが付与されるようにしてもよい。貯まったポイントは電子商品券として、対象店舗での商品購入などに利用することができる。なお、ポイント付与の方法やポイントを付与する条件は上記のものに限られない。 The membership card management server 400 has a function of realizing various services such as point grant by executing the membership card application in cooperation with the user terminal 300. The point grant service is a service that gives points according to various actions to members registered as members through the membership card application. For example, when a member enters the target store with the user terminal 300 (with a membership card application installed), the store is detected and points are given. Specifically, for example, when the user terminal 300 receives a predetermined signal (a beacon signal or the like) transmitted by a transmitter in the store, the member identification information (member ID) is transmitted from the user terminal 300 to the membership card management server 400. By doing so, points are awarded. Alternatively, the member may be given points by performing a predetermined reception operation using the user terminal 300 that has received the predetermined signal. The accumulated points can be used as electronic gift certificates for purchasing products at target stores. The point giving method and the conditions for giving points are not limited to those described above.
　会員証管理サーバ４００は、汎用的なコンピュータによって構成され、そのコンピュータにおいて所定のサーバ用プログラムが動作することにより、サーバ機能を実現するものである。会員証管理サーバ４００を構成するコンピュータは、必ずしも１台である必要はなく、通信ネットワークＮ上に分散する複数のコンピュータから構成されてもよい。会員証管理サーバ４００は、データベース４１０と、プロセッサ（会員証管理部、特典管理部）４２０とを備えている。データベース４１０は、会員情報管理テーブルを備えている。 The membership card management server 400 is constituted by a general-purpose computer, and a server function is realized by operating a predetermined server program on the computer. The number of computers constituting the membership card management server 400 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N. The membership card management server 400 includes a database 410 and a processor (membership card management unit, privilege management unit) 420. The database 410 includes a member information management table.
　会員情報管理テーブルは、会員の情報を管理するテーブルである。会員情報管理テーブルには、会員ＩＤに対応づけて、氏名、住所、電話番号、メールアドレス、生年月日等の属性情報の他、現在の保有ポイントの情報が登録されている。また、ユーザ端末３００のＭＡＣアドレス等の情報を保持するようにしてもよい。 The member information management table is a table for managing member information. In the member information management table, in addition to attribute information such as name, address, telephone number, e-mail address, date of birth, etc., information on current possession points is registered in association with the member ID. Information such as the MAC address of the user terminal 300 may be held.
　プロセッサ４２０は、算術演算、論理演算、ビット演算等を処理する算術論理演算ユニット（ＣＰＵなど）および各種レジスタから構成され、ＲＯＭ等の記憶手段に格納されている各種プログラムを実行することで会員証管理サーバ４００の各部を中枢的に制御する。また、プロセッサ４２０は、ユーザ端末３００と連携して、入店者を検知・特定し、ポイントサービスを提供する会員証アプリも実行する。 The processor 420 is composed of an arithmetic logic unit (CPU or the like) for processing arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in a storage means such as a ROM to thereby obtain a membership card. Each part of the management server 400 is centrally controlled. The processor 420 also executes a membership card application that detects and identifies a store visitor and provides a point service in cooperation with the user terminal 300.
　本実施形態では、レストランＡへの順番待ちを登録した利用者が、会員証アプリの会員でもある場合に、順番管理サーバ１００で管理する情報を会員証管理サーバ４００に提供する。会員証管理サーバ４００は、順番管理サーバ１００から取得した情報を会員へのポイント付与サービス等に利用する。 In this embodiment, when the user who has registered waiting for the restaurant A is also a member of the membership card application, information managed by the order management server 100 is provided to the membership card management server 400. The membership card management server 400 uses the information acquired from the order management server 100 for a member point grant service or the like.
（順番待ちの受付登録）
　情報処理システム１０００における順番待ちの受付登録について説明する。利用者は、各施設（例えば、レストランＡ）に設置されている順番管理端末２００またはユーザ端末３００から受付登録を行うことができる。 (Registration waiting for waiting)
The waiting-order reception registration in the information processing system 1000 will be described. The user can perform reception registration from the order management terminal 200 or the user terminal 300 installed in each facility (for example, restaurant A).
　順番管理端末２００を用いる場合、利用者は、施設に設置された順番管理端末２００の表示装置２１６に表示される受付画面上で、受付登録を行うことができる。ここでは、施設に来訪した利用者が、順番管理端末２００を操作して行う順番待ち登録処理について、図３のフローチャートを用いて説明する。 When the order management terminal 200 is used, the user can perform reception registration on the reception screen displayed on the display device 216 of the order management terminal 200 installed in the facility. Here, the order waiting registration process performed by the user who visited the facility by operating the order management terminal 200 will be described with reference to the flowchart of FIG.
　まず、順番管理端末２００は通信インタフェース２２０を介して、順番管理サーバ１００からステータス管理テーブルＴＡ２に登録されている順番待ちリストに含まれる情報を受信する（ステップＳ３１）。 First, the order management terminal 200 receives information included in the waiting list registered in the status management table TA2 from the order management server 100 via the communication interface 220 (step S31).
　次に、順番管理端末２００は、順番待ちの受付をするための受付画面を表示装置２１６に表示させる（ステップＳ３２）。受付画面には、例えば、順番待ちリストの情報（順番待ちをしている者の受付番号と現在のステータス情報）が、受付をした順番に時系列に並べられた一覧が表示される。さらに、現在順番待ちをしている待ち組数なども表示される。 Next, the order management terminal 200 causes the display device 216 to display an acceptance screen for accepting an order waiting (step S32). On the reception screen, for example, a list in which the information of the waiting list (the reception number of the person waiting for the turn and the current status information) is arranged in time series in the order of reception is displayed. In addition, the number of waiting groups currently waiting for the order is displayed.
　表示された受付画面に対して利用者が所定の操作入力を行い、順番待ちの受付に必要な情報（待ち項目、利用人数、呼出（電話又はメール）の希望の有無、呼出時の連絡先の電話番号またはメールアドレス、会員証アプリの会員ＩＤ等）の入力が完了すると（ステップＳ３３：ＹＥＳ）、順番管理端末２００は受付完了画面を表示する（ステップＳ３４）。受付完了画面には、受付番号（待ち番号）や、現時点での待ち時間等が表示される。また、順番券を受け取るよう促すメッセージが表示され、利用者は、順番管理端末２００に接続されたプリンタから印刷される順番券を受け取ることができる。 The user performs a predetermined operation input on the displayed reception screen, and information necessary for reception of the waiting order (waiting item, number of users, whether there is a call (telephone or e-mail), and the contact information at the time of the call When the input of the telephone number or email address, member ID of the membership card application, etc.) is completed (step S33: YES), the order management terminal 200 displays a reception completion screen (step S34). On the reception completion screen, a reception number (waiting number), a waiting time at the present time, and the like are displayed. In addition, a message prompting to receive a turn ticket is displayed, and the user can receive a turn ticket printed from a printer connected to the turn management terminal 200.
　順番券には、受付番号と対応付けられた二次元コードが印刷されている。利用者がユーザ端末３００を利用して順番券に印刷された二次元コードを読み取ることで、ユーザ端末３００の表示装置に、利用者の現在の順番待ち状況（現状の待ち組数や予想待ち時間など）が表示される。また、利用者が、二次元コードを読み込むことによって表示される案内にしたがって電話番号やメールアドレスを入力することにより、順番が到来した際に電話またはメールによるメッセージを受信したり、順番が近づいたときにリマインドメッセージを受信したりすることができる。 The two-dimensional code associated with the receipt number is printed on the turn ticket. When the user reads the two-dimensional code printed on the turn ticket using the user terminal 300, the current waiting state of the user (current number of waiting groups and expected waiting time) is displayed on the display device of the user terminal 300. Etc.) is displayed. In addition, users can receive telephone or e-mail messages when the order arrives, or the order approaches when the order arrives by entering the phone number or e-mail address according to the guidance displayed by reading the two-dimensional code. Sometimes you can receive remind messages.
　確定した新規登録情報は、順番管理端末２００から通信ネットワークＮを介して順番管理サーバ１００に送信される（ステップＳ３５）。順番管理サーバ１００は、ある施設から新規登録情報を受信すると、受信した新規登録情報に基づいて、その施設の順番待ちリストに順番待ちを１組新たに追加する処理を行い、ステータス管理テーブルＴＡ２を更新する（ステップＳ３６）。 The confirmed new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S35). When the order management server 100 receives new registration information from a certain facility, the order management server 100 performs a process of newly adding a set of waiting orders to the order waiting list of the facility, based on the received new registration information, and stores the status management table TA2. Update (step S36).
　なお、ユーザ端末３００を用いて受付登録を行う場合、利用者は、まずユーザ端末３００を操作して専用のウェブサイトにアクセスし、利用したい施設（レストランＡ）を選択して、当該施設のウェブサイト用受付画面を表示させる。その後は、順番管理端末２００を用いて登録する場合と同様の手順で行うことができる。ユーザ端末３００を用いれば、当該施設へ行く前に、予め自宅や外出先などから遠隔で受付登録を行うことができる。 In addition, when performing reception registration using the user terminal 300, the user first operates the user terminal 300 to access a dedicated website, selects a facility (restaurant A) that the user wants to use, and then visits the website of the facility Display the site reception screen. Thereafter, the same procedure as in the case of registering using the order management terminal 200 can be performed. If the user terminal 300 is used, before going to the facility, it is possible to perform remote registration in advance from a home or an outside place.
（順番待ちリストの更新）
　各施設の順番待ちリストの各レコードの内容は、施設の従業者が順番管理端末２００を用いて「取消」、「変更」、「呼出」、「案内」等の操作を行った際に更新される。「取消」は、順番待ちをキャンセルすることを意味し、「変更」は、いったん入力された順番待ちの内容を変更することを意味する。また、「呼出」は、順番が来た組を口頭で呼出したり、電話や呼出メールなどで知らせた状態であることを意味し、「案内」は、順番が来た組に対して実際に対応を開始した状態であることを意味する。 (Update waiting list)
The contents of each record in the waiting list of each facility are updated when the facility employee performs operations such as “cancel”, “change”, “call”, “guidance” using the order management terminal 200. The “Cancel” means canceling the waiting order, and “change” means changing the contents of the waiting order once input. In addition, “call” means that the group that has been ordered is called verbally or informed by telephone or call mail. “Guidance” actually corresponds to the group that has been ordered. It means that it is in the state which started.
　従業者は、順番管理端末２００に表示された順番待ちリストの中から、更新対象の順番待ち組を選択し、選択した順番待ち組に対して「呼出」、「取消」、「変更」のいずれかの更新操作を行う。更新対象の順番待ち組を特定する情報（例えば受付番号「１」）と更新操作の情報（例えば「呼出」）は、順番管理端末２００から通信ネットワークＮを介して順番管理サーバ１００にアップロードされる。順番管理サーバ１００は、受信した情報に基づき、当該施設の順番待ちリストを更新する。例えば、受付番号「１」に対して「呼出」操作を行った場合には、受付番号「１」の順番待ち組のステータスが「呼出中」に更新される。 The employee selects the waiting group to be updated from the waiting list displayed on the order management terminal 200, and any one of “call”, “cancel”, and “change” is selected for the selected waiting group. Perform the update operation. Information (for example, reception number “1”) for specifying the order waiting group to be updated and update operation information (for example, “call”) are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. . The order management server 100 updates the waiting list for the facility based on the received information. For example, when the “calling” operation is performed on the reception number “1”, the status of the waiting group in the reception number “1” is updated to “calling”.
（会員証アプリとの連携）
　次に、順番管理サーバ１００と会員証アプリとの連携処理について、図４のシーケンス図を用いて説明する。
　順番管理サーバ１００は、定期的に（例えば５分毎）ステータスが案内済になった順番待ちリストのレコードのうち、会員証アプリの会員ＩＤが登録されているレコードの情報を会員証管理サーバ４００に送信する（ステップＳ４１）。 (Cooperation with membership card application)
Next, cooperation processing between the order management server 100 and the membership card application will be described with reference to the sequence diagram of FIG.
The order management server 100 uses the membership card management server 400 to record information on the record in which the membership ID of the membership card application is registered among the records in the waiting list whose status has been regularly guided (for example, every 5 minutes). (Step S41).
　会員証管理サーバ４００は、順番管理サーバ１００から取得した各レコードについて、会員ＩＤをキーとして、会員情報管理テーブルの中から会員ＩＤが一致するレコードを抽出する（ステップＳ４２）。さらに、会員証管理サーバ４００は、抽出された会員のレコードの保有ポイントを所定のポイントだけ加算して更新する（ステップＳ４３）。 The membership card management server 400 extracts, for each record acquired from the order management server 100, a record with a matching member ID from the member information management table using the member ID as a key (step S42). Further, the membership card management server 400 adds and updates the possessed points of the extracted member records by a predetermined point (step S43).
　さらに、会員証管理サーバ４００は、順番管理サーバ１００から取得した各レコードについて、受付から案内までにかかった待ち時間（「案内時刻」と「受付時刻」の差分）を算出し、待ち時間が一定以上の長さ（例えば２０分以上）だった場合には、対応する会員の保有ポイントをさらに所定ポイントだけ加算して更新する（ステップＳ４４）。なお、待ち時間の長さに応じて付与するポイントを変えるようにしてもよい。 Further, the membership card management server 400 calculates the waiting time (difference between “guidance time” and “reception time”) from reception to guidance for each record acquired from the order management server 100, and the waiting time is constant. If it is the above length (for example, 20 minutes or more), the corresponding member's possession points are further added and updated by a predetermined point (step S44). In addition, you may make it change the point provided according to the length of waiting time.
　以上のように、本実施形態によれば、順番管理サーバ１００は、会員証アプリの会員が順番待ちを登録し、ステータスが案内済になった場合には、順番待ちリストの情報を会員証管理サーバ４００に定期的に送信するようにしたので、順番管理サーバ１００で管理する情報を会員証アプリで利用することができる。 As described above, according to the present embodiment, the order management server 100 manages the membership card information in the waiting list when the member of the membership card application registers the waiting list and the status is already guided. Since information is periodically transmitted to the server 400, information managed by the order management server 100 can be used by the membership card application.
　また、会員証管理サーバ４００は、順番管理サーバ１００から取得した順番待ちリストに含まれる会員には所定のポイントを付与するようにしたので、実際に施設でのサービスを利用した実績のある会員（ステータスが案内済になった会員）に対してポイントを付与することができる。 Further, since the membership card management server 400 gives predetermined points to members included in the waiting list acquired from the order management server 100, members who have a track record of actually using the service at the facility ( Points can be given to members whose status is already guided.
　また、会員証管理サーバ４００は、順番管理サーバ１００から取得した順番待ちリストに含まれる会員のうち、待ち時間が一定以上の長さだった会員には、さらに別途ポイントを付与するようにしたので、会員へのサービス提供の状況に応じたポイントを付与することができる。 In addition, the membership card management server 400 additionally gives points to members whose waiting time is longer than a certain length among members included in the waiting list acquired from the order management server 100. Points can be given according to the status of service provision to members.
　また、上記のポイント付与の例以外にも、様々な条件に応じたポイント付与を行うようにしてもよい。例えば、待ち項目に応じたポイント付与を行ってもよい。携帯端末の販売店における順番待ちを例に説明すると、待ち項目に「新規契約」、「機種変更」、「故障」が含まれる場合、例えば、「新規契約」の会員には、さらにポイントを付与するようにしてもよい。 Further, in addition to the above example of giving points, points may be given according to various conditions. For example, you may give the point according to the waiting item. In the case of waiting for a turnaround at a mobile phone retailer as an example, if the waiting item includes "new contract", "model change", or "failure", for example, a new contract will be given more points You may make it do.
　なお、本実施形態では、会員証管理サーバ４００が会員に対して与える特典はポイントの付与としているが、得点はこれに限られず、次回サービスを利用する際に使用できる割引券を発行したり、特定のサービスを先行して利用できる権利などを付与するなどの特典であってもよい。 In the present embodiment, the privilege given to the member by the membership card management server 400 is given as a point, but the score is not limited to this, and a discount ticket that can be used when using the next service is issued, It may be a privilege such as granting a right to use a specific service in advance.
　なお、本発明は、上述した実施形態に限定されるものではなく、本発明の要旨を逸脱しない範囲内において、他の様々な形で実施することができる。このため、上記実施形態はあらゆる点で単なる例示にすぎず、限定的に解釈されるものではない。例えば、上述した各処理ステップは処理内容に矛盾を生じない範囲で任意に順番を変更し、または並列に実行することができる。 Note that the present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.
１０００…情報処理システム
１００…順番管理サーバ
１１０…管理データベース
１２０…プロセッサ
２００…順番管理端末
２１０…プロセッサ
２１５…入力装置
２１５ａ…タッチパネル
２１６…表示装置
２２０…通信インタフェース
２３０…記憶資源
３００…ユーザ端末
３１０…プロセッサ
３２０…入力装置
３３０…表示装置
３４０…通信インタフェース
３５０…記憶資源
４００…会員証管理サーバ
４１０…データベース
４２０…プロセッサ
ＴＡ１…クライアント管理テーブル
ＴＡ２…ステータス管理テーブル
Ｎ…通信ネットワーク
ＡＰ１…順番管理アプリケーション 1000 ... Information processing system 100 ... Order management server 110 ... Management database 120 ... Processor 200 ... Order management terminal 210 ... Processor 215 ... Input device 215a ... Touch panel 216 ... Display device 220 ... Communication interface 230 ... Storage resource 300 ... User terminal 310 ... Processor 320 ... Input device 330 ... Display device 340 ... Communication interface 350 ... Storage resource 400 ... Membership card management server 410 ... Database 420 ... Processor TA1 ... Client management table TA2 ... Status management table N ... Communication network AP1 ... Order management application

Claims (9)

  1. 　施設における利用者の順番待ちを管理する情報処理システムであって、
    　前記施設における順番待ちを登録した利用者の順番待ちのステータスを管理する順番管理装置と、
    　会員証アプリケーションの会員による前記施設の利用状況に応じて当該会員に与える特典を管理する会員証管理装置と、を備え、
    　前記順番管理装置は、
    　順番待ちを登録した利用者が前記会員証アプリケーションの会員である場合には、当該利用者の順番待ちのステータスが所定のステータスに変更された際に、前記会員証管理装置に通知する順番待ち管理情報提供部を備えた、情報処理システム。     An information processing system for managing the waiting order of users in a facility,
    An order management device for managing the status of waiting for the user who registered the waiting in the facility;
    A membership card management device that manages the privileges given to the member according to the use status of the facility by a member of the membership card application,
    The order management device includes:
    If the user who registered the waiting order is a member of the membership card application, the waiting order management that notifies the membership card management device when the waiting status of the user is changed to a predetermined status An information processing system including an information providing unit.
  2. 　前記会員証管理装置は、
    　前記順番管理装置からステータスの変更が通知された会員に対して、特典を付与する特典管理部を備えた、請求項１に記載の情報処理システム。     The membership card management device comprises:
    The information processing system according to claim 1, further comprising a privilege management unit that grants a privilege to a member who is notified of a status change from the order management device.
  3. 　前記順番待ち管理情報提供部は、
    　前記会員証管理装置に会員のステータスの変更を通知する際、当該会員が順番待ちを登録してから前記所定のステータスに変更されるまでに要した時間の情報も通知し、
    　前記特典管理部は、
    　前記時間の情報に基づいて、当該会員に特典を付与する、請求項２に記載の情報処理システム。     The turn waiting management information providing unit
    When notifying the membership card management device of a change in the status of the member, it also notifies the information of the time required for the member to change to the predetermined status after registering the waiting list,
    The privilege management unit
    The information processing system according to claim 2, wherein a privilege is granted to the member based on the time information.
  4. 　前記順番待ち管理情報提供部は、
    　前記会員証管理装置に会員のステータスの変更を通知する際、当該会員が順番待ちを登録した際に選択した待ち項目の情報も通知し、
    　前記特典管理部は、
    　前記待ち項目に基づいて、当該会員に特典を付与する、請求項２または３に記載の情報処理システム。     The turn waiting management information providing unit
    When notifying the membership card management device of a change in the status of the member, the information on the waiting item selected when the member registered waiting for the order is also notified,
    The privilege management unit
    The information processing system according to claim 2 or 3, wherein a privilege is given to the member based on the waiting item.
  5. 　施設における利用者の順番待ちを管理する情報処理システムであって、
    　前記施設における順番待ちを登録した利用者の順番待ちのステータスを管理する順番管理装置と、
    　会員証アプリケーションの会員による前記施設の利用状況に応じて当該会員に与える特典を管理する会員証管理装置と、を備え、
    　前記順番管理装置は、
    　順番待ちを登録した利用者が前記会員証アプリケーションの会員である場合には、当該利用者の順番待ちのステータスが実際に施設でのサービスを利用したことを示すステータスに変更された際に、前記会員証管理装置に通知する順番待ち管理情報提供部を備えた、情報処理システム。     An information processing system for managing the waiting order of users in a facility,
    An order management device for managing the status of waiting for the user who registered the waiting in the facility;
    A membership card management device that manages the privileges given to the member according to the use status of the facility by a member of the membership card application,
    The order management device includes:
    When the user who has registered the waiting order is a member of the membership card application, when the status of the waiting order of the user is changed to a status indicating that the service at the facility has actually been used, An information processing system comprising a turn waiting management information providing unit that notifies a membership card management device.
  6. 　施設における利用者の順番待ちを管理する順番管理装置であって、
    　前記施設における順番待ちを登録した利用者の順番待ちのステータスを管理する順番待ち管理部と、
    　　順番待ちを登録した利用者が会員証アプリケーションの会員である場合には、当該利用者の順番待ちのステータスが所定のステータスに変更された際に、前記会員証アプリケーションの会員による前記施設の利用状況に応じて当該会員に与える特典を管理する会員証管理装置に通知する順番待ち管理情報提供部と、を備えた順番管理装置。     An order management device that manages waiting for users in a facility,
    A turn waiting management unit for managing a turn waiting status of a user who has registered a turn waiting in the facility;
    When the user who registered the waiting order is a member of the membership card application, when the status of the waiting order of the user is changed to a predetermined status, the usage status of the facility by the member of the membership card application A turn waiting management information providing unit that notifies a membership card management device that manages the privileges to be given to the member according to the order.
  7. 　　会員証アプリケーションの会員による施設の利用状況に応じて当該会員に与える特典を管理する会員証管理部と、
    　　前記施設における利用者の順番待ちのステータスを管理する順番管理装置から、順番待ちのステータスが所定のステータスに変更されたことが通知された会員に対して、特典を付与する特典管理部と、を備えた会員証管理装置。     A membership card management unit that manages the privileges granted to members according to the usage status of facilities by members of the membership card application;
    A privilege management unit that grants a privilege to a member who is notified that the status of waiting for a user has been changed to a predetermined status from the order management device that manages the status of waiting for the user in the facility. A membership card management device.
  8. 　施設における利用者の順番待ちを管理するコンピュータを、
    　前記施設における順番待ちを登録した利用者の順番待ちのステータスを管理する順番待ち管理部と、
    　順番待ちを登録した利用者が会員証アプリケーションの会員である場合には、当該利用者の順番待ちのステータスが所定のステータスに変更された際に、前記会員証アプリケーションの会員による前記施設の利用状況に応じて当該会員に与える特典を管理する会員証管理装置に通知する順番待ち管理情報提供部と、して機能させるプログラム。     A computer that manages the waiting order of users at the facility,
    A turn waiting management unit for managing a turn waiting status of a user who has registered a turn waiting in the facility;
    When the user who registered the waiting order is a member of the membership card application, when the status of the waiting order of the user is changed to a predetermined status, the usage status of the facility by the member of the membership card application A program that functions as a waiting-waiting management information providing unit that notifies a membership card management device that manages the privileges to be given to the member according to the order.
  9. 　コンピュータを、
    　　会員証アプリケーションの会員による施設の利用状況に応じて当該会員に与える特典を管理する会員証管理部と、
    　前記施設における利用者の順番待ちのステータスを管理する順番管理装置から、順番待ちのステータスが所定のステータスに変更されたことが通知された会員に対して、特典を付与する特典管理部と、して機能させるプログラム。     Computer
    A membership card management unit that manages the privileges granted to members according to the usage status of facilities by members of the membership card application;
    A privilege management unit that grants privileges to members who are notified that the status of waiting for a user has been changed to a predetermined status from the order management device that manages the status of waiting for the user in the facility. Program to function.
PCT/JP2018/019136 2017-05-18 2018-05-17 Information processing system, turn management device, member certificate management device, and program WO2018212281A1 (en)

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