JP2015153271A - POS system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a POS system that enables even a purchase trend of a general customer to be analyzed by simply providing a service point to the general customer, who is not a member.SOLUTION: An official member card reading device and an IC card reader/writer are connected. An official member point management server 1A is configured to store point information updated on the basis of a settlement amount when a POS terminal 3 performs settlement processing to an official member customer in association with an official member code of the official member customer. On the other hand, when the IC card reader/writer reads an ID number at a time when the POS terminal 3 performs the settlement processing, a non-official member point management server 1B is configured to store the point information updated on the basis of the settlement amount in association with the ID number. Then, when the ID number is added to sales data from the POS terminal 3, a sales information management server SA is configured to store the ID number and sales data in association with each other.

Description

  The present invention relates to a POS system that enables a general customer other than a member customer to be awarded privilege points, thereby analyzing the purchase trend of general customer products.

  Traditionally, retail stores, etc. have solicited customers to point members for purposes such as customer containment and analysis of purchase trends by customer, and awarded points according to the purchase amount. Services that offer coupons, giveaways, etc. are provided according to the situation.

  However, the point grant service that has been widely used in retail stores and the like has, for example, managed the accumulated points acquired by a customer stamping a chip or stamp on a predetermined sheet. However, these so-called green stamp type point management systems are troublesome for both retailers and customers who provide points, and the handling of sheets is complicated.

  Therefore, in recent years, in the terminal device of the POS system (sales point management system) in the store of the retail store, the bar code of the product or service purchased by the customer is read to determine the product information and perform the settlement process. There is a system in which service points are added to a central data processing device in a retail store or center that manages the customer's membership code according to sales (see, for example, Patent Document 1).

  In addition, a point card system using an IC card linked with a POS system has been proposed (see, for example, Patent Document 2). In this system, taking advantage of the characteristics of the IC card with a large storage capacity, the customer presents the IC card, performs personal authentication and card authentication, records the total purchase amount and date information on the IC card at the time of payment, The prepaid system is activated and necessary information is recorded on the IC card.

JP 2001-43451 A JP 2000-293758 A

  However, in the conventional point system linked to the POS system according to the above-mentioned patent document, the service point cannot be obtained unless the customer joins the point member in advance and has a member code. For this reason, retailers solicit customers to join at the time of checkout, but the membership procedure is troublesome for customers, so many people refuse to join, and it has not led to the inclusion of fixed customers by acquiring member customers. Currently.

  Therefore, in stores where the ratio of general customers other than members is high, a detailed analysis of product purchase trends by general customers should be performed because the customer is not identified even if sales data is collected by a POS terminal device. There was a problem that could not.

  In view of the above points, the present invention provides a POS system capable of analyzing purchase trends of customers other than regular customers who are regular members by constructing a system that can easily provide points to general customers. The purpose is to do.

  For this reason, the POS system according to the present invention is a POS system that gives a customer points according to the settlement amount when the settlement of the product or service is performed, and the sales including the settlement amount by performing the settlement process of the product or service. Issued by any of a POS terminal device for generating data, a sales information processing device for processing the sales data, an identification information receiving means for receiving input of customer identification information for identifying a regular member customer, and various operators An IC card reader that communicates with a non-contact type IC card and reads a unique ID number for each IC card, and when the POS terminal device performs a settlement process for the regular member customer, based on the settlement amount A first storage means for storing the updated point information in association with the customer identification information of the regular member customer; and the POS terminal If the IC card reader reads the ID number when the device performs the settlement process, second storage means for storing the point information updated based on the settlement amount in association with the ID number; And the sales information processing apparatus stores the ID number and the sales data in association with each other when the ID number is added to the sales data from the POS terminal apparatus. System.

  At this time, the sales information processing apparatus may be configured by a sales data processing server connected by a communication network. The first storage means and the second storage means may be a database included in a point management server connected by a communication network.

  Here, the sales information processing device creates analysis data on the date and time when the customer visits the IC card reader that has read the IC card at the time of payment from the stored ID number and the sales data. An analysis means is provided.

  In addition, the sales information processing apparatus detects a change in each sales data stored in association with the ID number between a special sale period of product discount and a synchronization before or after the special sale period. Means.

  In addition, the sales information processing device creates product ranking data that is simultaneously purchased by one customer who has read the IC card by the IC card reader at the time of payment from the stored ID number and the sales data. Product analysis means is provided.

  In addition, for the special sale product in the special sale period of the discount on the product, the parallel sale product analysis means has a predetermined multiple or more than the number of the simultaneous sale products before or after the special sale period. Detect the product that became.

  According to the present invention, by assigning points in association with ID numbers of non-contact type IC cards possessed by customers, customers other than regular members can manage sales data with these ID numbers. Therefore, it is possible to analyze purchase trends for general customers in the same way as regular members.

  And by adding the function to store the ID number and sales data in association with the existing POS system, it is possible to identify the regular member customers that have been done conventionally without newly setting up or changing the system. Various processes for sales data extracted by information can also be applied to sales data extracted by ID number, and it is possible to grasp purchase trends of general customers.

BRIEF DESCRIPTION OF THE DRAWINGS Explanatory drawing which shows the whole structure of the POS system concerning this invention. The block diagram which shows the structure of a POS terminal device. Explanatory drawing which shows the structure of a store controller. Explanatory drawing which shows typically the content which the PLU file has memorize | stored. The block diagram which shows the structure of a regular member point management server. The block diagram which shows the structure of a non-regular member point management server. The flowchart explaining operation | movement of a POS terminal device. The flowchart explaining operation | movement of a store controller. Explanatory drawing which shows typically the memory content allocated to RAM in a POS terminal device. The flowchart explaining the "point amount update" process in the flowchart of FIG. The flowchart explaining the “point amount transmission” process in the flowchart of FIG. 9 is a flowchart for explaining “point amount transfer” processing in the flowchart of FIG. 8. The block diagram which shows the structure of a sales information management server. Explanatory drawing which shows typically the data structure of the sales data stored in the database this month. Explanatory drawing which shows the analysis data which show the time slot | zone in one day with many visits by ranking. Explanatory drawing which shows the analysis data which shows special sale goods with many sales changes by ranking. Explanatory drawing which shows typically the data structure of the sales data stored in this month database, when the same customer purchases several goods and settles. Explanatory drawing which shows the analysis data about the number of goods sold simultaneously.

  Embodiments of the present invention will be described in detail with reference to the drawings.

(System configuration)
FIG. 1 is a block diagram illustrating a configuration example of a POS system 100 according to an embodiment of the present invention. As shown in FIG. 1, the POS system 100 manages each store 5 that constitutes each group of, for example, the A series and the B series, which are joined by different franchise contracts. Therefore, although there are a plurality of stores 5 in each series, “A series a shop” and “B series a shop” are shown in the figure.

  The sales information management server SA is configured by a WWW server managed by a system administrator who manages sales data of the A group of stores, and the sales information management server SB is a system that manages sales data of the B group of stores. It is composed of a WWW server managed by an administrator.

  The store 5 is provided with a store controller 2 and a plurality of POS terminal devices 3 (hereinafter simply referred to as “POS terminals”) that are integrated and managed by the store controller 2.

  The sales information management servers SA and SB are connected to the store controller 2 of each store 5 belonging to each series by a communication network 4 such as the Internet. Therefore, in this embodiment, the sales information management servers SA and SB connected to the store 5 via the communication network 4 serve as sales information processing apparatuses. In the retail store 5, a plurality of POS terminals 3 and the store controller 2 are connected by a communication network 50 such as a LAN, and the store controller 2 integrally manages these POS terminals 3. At this time, the store controller 2 may be configured to perform integrated management by connecting a plurality of POS terminals 3 installed in the store 5 through a WAN. If it does so, it will become possible to carry out integrated management of each POS terminal 3 of a plurality of stores 5 by one store controller.

  The sales information management servers SA and SB are conventionally known for managing sales data input at the time of payment to each POS terminal 3 in the store via the five store controllers 2 of the connected stores. Various known processes are executed.

  The POS system 100 according to the present invention constructs a point system together with the above-mentioned point-of-sale management, and outside the store 5, in addition to the sales information management server SA and SB, a regular point for managing points acquired for each regular member A member point management server 1A and a non-regular member point management server 1B for managing points acquired for each non-regular member are arranged. In the point system in this example, different point systems for the A series and the B series are managed by the same regular member point management server 1A and non-regular member point management server 1B in their respective operations. Therefore, the regular member point management server 1A and the non-regular member point management server 1B are operated not by a system administrator who manages sales data for each series but by a business operator who provides a point system as a service, for example. This regular member and non-regular member will be revealed later.

  The POS terminal 3 is a device for performing a settlement process for products purchased by a customer. Each time a customer purchases and registers a purchased product, sales data reflecting the contents of the transaction is stored in the store controller 2. Send to. An example of the configuration of the POS terminal 3 is shown in FIG. 2. A CPU 31, a ROM 32 that stores programs executed by the CPU 31, a RAM 33 that stores variable data such as data processed by the CPU 31, for example, an input unit 34 using a touch panel, etc. Display unit 35, barcode reader 36, printing unit 37 for issuing a purchase details receipt on which the contents of the transaction with the customer are printed, network interface 38 for transmitting / receiving data to / from the store controller 2 via the communication network 50, A membership code reading device 30 and an IC card reader / writer 39 for reading the membership code are provided. The CPU 31 executes various programs as the POS terminal 3 by executing the programs stored in the ROM 32 and controlling the operations of these devices.

  Here, “regular member” in this specification means a point member who has been granted a regular member code through a predetermined membership procedure, and the regular member code is a membership card issued to a regular member customer. It is printed with a barcode or magnetic code. Therefore, in the case of a membership card in which the regular member code is recorded magnetically, a magnetic card reader is used for the member code reading device 30, and the regular member code is printed as a bar code or QR code (registered trademark). In the case of a membership card, an optical scanner is used. Then, the regular member point management server 1A manages regular member points in association with regular member codes. Such a member code reading device 30 may also be used as a credit card reader or a barcode reader 36 for reading a product code provided in the POS terminal 3 (not shown).

  In addition, “non-regular member” means that, among general customers other than regular members, he / she wants to give points and presents a predetermined IC card 6 held by the customer instead of a membership card. Means a member. Therefore, the “non-regular member” is a customer group who is classified as a liquid customer who is not a fixed customer of the affiliated store, but who is interested in the points and feels familiar with the store. If such “non-regular members” can be surely led to “regular members”, the number of fixed customers will be improved.

  The IC card 6 is an IC card ticket having a prepaid function issued by public transportation based on a FeliCa (registered trademark of Sony Corporation) card, prepaid electronic money, or the like. Then, by bringing the IC card 6 into contact with or over the IC card reader / writer 39, the IC card reader / writer 39 transmits a carrier to the IC chip built in the IC card 6 and supplies power by electromagnetic induction. Data is read / written by communicating between the reader / writer and the IC chip by carrier modulation. In this IC chip, a 16-digit ID number uniquely assigned to each IC card in which it is embedded is recorded. Then, the non-regular member point management server 1B manages the points of non-regular members in association with this ID number. The IC card 6 is not limited to a card in its original meaning, and may be a mobile phone, a smartphone, a coin-type token, a wristwatch, or the like that incorporates such an IC chip. Are collectively referred to as an IC card 6.

  Thus, in the POS system 100 according to the present invention, it is highly probable that the customer has an IC card 6 such as an IC card ticket or prepaid electronic money that is widely spread as a public card. Paying attention, it is possible to easily provide service points to customers who have IC cards 6 even if they are not regular members. By giving points by presenting the IC card 6, the ID number of the IC card 6 can be grasped, and the product purchase trend of general customers other than regular members can be analyzed. Details thereof will be described later. .

  FIG. 3 is a block diagram showing a main configuration of the store controller 2. As shown in FIG. 3, the store controller 2 includes a CPU 21 that controls the entire apparatus, a ROM 22 that stores programs executed by the CPU 21, a RAM 23 that stores variable data such as data processed by the CPU 21, a current date, A clock unit 24 that measures time, a hard disk device 25, an input unit 26, a network interface 27 that controls transmission and reception of data via the communication networks 4 and 5, a printer 29 that prints forms, and the like are connected to the CPU 21 via the bus 28. Connected with.

  The hard disk device 25 stores various form data such as a daily table, a cumulative table, and an analysis table that the CPU 21 generates by summing up sales data from each POS terminal 3, while storing a PLU (Price Look Up) file 7. Including. As shown in FIG. 4, the PLU file 7 stores master information such as a product code, a product name, a unit price, a department code, and other purchase prices of a product read by the barcode reader 36 of the POS terminal 3. In addition to these, a regular member point grant rate and a non-regular member point grant rate are stored. These data stored in the PLU file 7 are downloaded from the sales information management server SA or the sales information management server SB according to the series to which each store 5 belongs, but the downloaded data is input according to the situation of each store. It can be rewritten by the input from the unit 26. Further, a unique PLU file 7 may be created for each store.

  When the store controller 2 receives the product code read by the barcode reader 36 from the POS terminal 3, the product name, unit price, regular member point grant rate and non-regular member point grant rate for this product code in the PLU file 7 Etc. are returned to the POS terminal 3. Therefore, the store controller 2 functions as a PLU server of the POS terminal 3 connected via the communication network 50. Here, the regular member point grant rate is preferably set higher than the non-regular member point grant rate. Then, the transition from the non-regular member to the regular member can be promoted for the customer.

  FIG. 5 is a block diagram showing the main configuration of the regular member point management server 1A. As shown in FIG. 5, the regular member point management server 1 </ b> A stores a central processing unit 10 that executes various arithmetic processes, a transmission unit 11 that communicates with other devices via a communication network 4, and stores various data. A storage unit 12 for inputting data, an input unit 13 for directly inputting data, and a display unit 14 for displaying data.

  The central processing unit 10 creates an input / output processing unit 10a for exchanging data with the input unit 13 or the display unit 14, a transmission processing unit 10b for executing transmission processing through the transmission unit 11, and a new regular member code. Regular member code setting means 10c, point management means 10d, point exchange management means 10e, and point confirmation response means 10f are provided. Each of these means 10a to 10f is a function realized by the central processing unit 10 by program processing, and corresponds to a part of the program, for example, a subroutine, a function, a procedure, or the like.

  The storage unit 12 includes a regular member point DB 15 that stores a regular member point amount provided for each regular store for each affiliated store (for example, A series, B series,...), A member information DB 16, and a point exchange condition file 17. including. The member information DB 16 stores customer information provided by the customer during the enrollment procedure.

  FIG. 6 is a block diagram showing the main configuration of the non-regular member point management server 1B. As shown in FIG. 6, the non-regular member point management server 1B stores a central processing unit 40 that executes various arithmetic processing, a transmission unit 41 that communicates with other devices via the communication network 4, and data. A storage unit 42, an input unit 43 for directly inputting data, and a display unit 44 for displaying data are provided.

  The central processing unit 40 includes an input / output processing unit 40a that exchanges data with the input unit 43 or the display unit 44, a transmission processing unit 40b that executes transmission processing through the transmission unit 41, an ID number setting unit 40c, a point management Means 40d, point exchange management means 40d and point confirmation response means 40f. Each of these means 40a to 40f is a function realized by the central processing unit 40 by program processing, and corresponds to a part of the program, for example, a subroutine, a function, a procedure, or the like.

  The storage unit 42 includes a non-regular member point DB 45 that stores non-regular member point amounts provided for each affiliated store by ID number, a member information DB 46, and a point exchange condition file 47. In the case of non-regular members, membership information is not acquired in advance because the procedure for joining regular members is not performed, but if the earned point amount reaches a predetermined value, it can be classified as a semi-fixed customer. At that time, a simple questionnaire is filled in, and this is stored in the member information DB 46 of the non-regular member point management server 1B corresponding to the ID number. The questionnaire items include, for example, the postal code of the place of residence, date of birth, sex, luxury goods, unmarried / married, and the store side can generally grasp the propensity to consume non-regular point members.

  FIG. 13 shows the main configuration of the sales information hall servers SA and SB. The sales information hall servers SA and SB have a central processing unit 60 that executes various arithmetic processing, a transmission unit 61 that communicates with other devices via the communication network 4, a storage unit 62 that stores data, and data directly. An input unit 63 for inputting and a display unit 64 for displaying data are provided.

  The storage unit 62 includes a store a database 101, a store b database 102,... That store sales data collected by the sales information hall servers SA and SB, for example, at each store 5 in the same series.

  Each store database has a current month DB 111 for storing current month sales data for the entire store and a previous month DB 112 for storing previous month sales data. Further, if necessary, a database for storing sales data before that, sales data for each month of the previous year, and the like is provided.

  The current month DB 111 stores sales data transmitted from the store controller 2 of the corresponding store 5 to the sales information building servers SA and SB. FIG. 14 shows an example of the data structure. The current month DB 111 stores the product code, the product name, the unit price, the number, the department code, customer information, and the like of the product purchased according to the time zone of each day of the current month. . The customer information here is a regular member or non-regular member classification, and a regular member code and an ID number are stored. Since the previous month DB 112 has the same data structure as the current month DB 111, the description thereof is omitted. The store b database 102 also includes a current month DB 111 and a previous month DB 112 having the same data structure.

  The central processing unit 60 includes an input / output processing unit 60a that exchanges data with the input unit 63 or the display unit 64, and a transmission processing unit 60b that executes transmission processing through the transmission unit 61, as well as each database in the storage unit 62. An analysis means for processing the stored data and creating various analysis data is provided. FIG. 13 shows a sales date and time analyzing means 60c, a sales change analyzing means 60d and a co-sold product analyzing means 60e for creating analysis data of purchase trends for non-regular members directly related to the present invention. Each of these means 60a to 60e is a function realized by the central processing unit 60 by program processing, and corresponds to a part of the program, for example, a subroutine, a function, a procedure, or the like.

  In the POS system 100 according to the present embodiment, the regular member point management server 1A and the non-regular member point management server 1B are configured as separate servers, but the POS system 100 includes sales data and a point system of a group of stores in one series. Are managed together, the sales information management servers SA and SB, the regular member point management server 1A, and the non-regular member point management server 1B can be operated on the same server.

  The operation of the POS system 100 having the above configuration will be described.

(Processing during checkout)
When the customer brings the purchased merchandise to the cashier for settlement, the POS terminal 3 performs processing according to the flowchart shown in FIG.

  If the customer is a regular member, the cashier clerk reads the regular member code on the membership card presented by the customer with the member code reader 30 (“YES” in step S101). Then, the CPU 31 stores the regular member code read by the member code reading device 30 in the storage area 33a (see FIG. 9) of the RAM 33 and transmits it to the store controller 2 (step S102). This regular member code includes store name data of a series to which the store belongs.

  When the store controller 2 receives this regular member code (“YES” in step S201), the store controller 2 transfers the received regular member code to the regular member point management server 1A (step S202).

  When the transmission processing unit 10b of the regular member point management server 1A receives the regular member code through the transmission unit 11, the point management unit 10d stores the storage unit 12 corresponding to the store name data included in the received regular member code. The current regular member point amount related to the regular member code is searched from the regular member point DB 15 in FIG.

  At this time, the point exchange management unit 10e compares the point amount searched by the point management unit 10d with the exchange condition information stored in the point exchange condition file 17 in advance, and if the condition is satisfied, the exchangeable point data Is generated. For example, if the point amount is “150 points” and the exchange condition information is “100 points or more”, the exchangeable point data is “150 yen”. If the point exchange management means 10e adds exchangeable point data reflecting information such as a birthday according to the customer information stored in the member information DB 16, an effective point system is provided.

  Then, the transmission processing unit 10b sends the exchangeable regular member point data via the transmission unit 11 if the point amount searched by the point management unit 10d and the point exchange management unit 10e have generated exchangeable point data. To the store controller 2.

  Then, the store controller 2 converts the regular member point amount transmitted from the regular member point management server 1A and the exchangeable regular member point data into the regular member code if the exchangeable regular member point data is also transmitted. Is transferred to the POS terminal 3 that has transmitted (step S203).

  In the POS terminal 3, the received regular member point amount is stored in the storage area 33c of the RAM 33 (step S103), and if exchangeable regular member point data is sent together with the point amount, it is stored in the storage area 33e. . As a result, the POS terminal 3 acquires regular member point data exchangeable with the regular member point amount.

  When the customer is not a regular member, the membership card is not presented and the regular member code is not read ("NO" in step S101), but the cashier clerk confirms that the customer is willing to join the POS terminal 3 By operating the input unit 39 with a key, regular member registration is performed (“YES” in step S104), and the CPU 31 of the POS terminal 3 performs a regular member code acquisition process (step S105). In this process, the CPU 31 first transmits a request message for creating a regular member code to the store controller 2.

  When the CPU 21 of the store controller 2 receives the request message for creating the regular member code (“YES” in step S204), the store name data of the series to which the store belongs is added and transferred to the regular member point management server 1A. (Step S205).

  The regular member point management server 1A receives this message, the regular member code setting means 10c of the central processing unit 10 creates a new regular member code including the store name data, and the transmission processing means 10b is sent via the transmission unit 11. The registered regular member code is returned to the store controller 2. Further, the regular member code setting means 10c sets a new regular member code storage area created in the regular member point DB 15 corresponding to the store name.

  Then, the store controller 2 transfers the received new regular member code to the POS terminal 3 (step S206). Thus, the CPU 31 of the POS terminal 3 stores the received regular member code in the storage area 33a of the RAM 33 (step S105), and a new regular member code for the customer is acquired by the POS terminal 3.

  At this time, as a procedure of the store for the customer who newly acquired the regular member code, customer information is entered on the membership application form or the like, and a membership card in which the regular member code is recorded is issued. Later, this customer information is transmitted from the store controller 2 to the regular member point management server 1A, or by direct input from the input unit 14, stored in the management member information DB 16 corresponding to the store name in the storage unit 12. The

  If the customer wishes to acquire points as a non-regular member, the cashier clerk reads the IC card 6 presented by the customer with the IC card reader / writer 39 (“YES” in step S106). Then, the CPU 31 of the POS terminal 3 stores the ID number of the IC card 6 read by the IC card reader / writer 39 in the storage area 33b of the RAM 33 and transmits it to the store controller 2 (step S107).

  When the CPU 21 of the store controller 2 receives this ID number (“YES” in step S207), it adds the store name data of the series to which the store belongs and transfers it to the non-regular member point management server 1B (step S208). Inquire the current non-regular member point amount.

  When the transmission processing unit 40b of the non-regular member point management server 1B receives the ID number through the transmission unit 41, the point management unit 40d of the central processing unit 40 corresponds to the non-regular corresponding to the store name in the storage unit 42. The member point DB 45 is searched for the non-regular member point amount related to this ID number. At this time, when the inquiry about the non-regular member point amount by this ID number is made for the first time with respect to the store name, the point management means 40d stores the non-regular member related to this ID number in the non-regular member point DB 45 corresponding to the store name. Set the point amount storage area.

  Then, like the regular member point management server 1A described above, the point exchange management unit 40e compares the retrieved point amount with the exchange condition information stored in the point exchange condition file 47 in advance, and satisfies the condition. If so, exchangeable non-regular member point data is generated. At this time, if the member information DB 46 stores customer information, the exchangeable point data is added reflecting information such as a birthday according to the contents.

  Then, the transmission processing unit 40b transmits the exchangeable non-regular member point data to the transmission unit 41 if the point amount searched by the point management unit 40d and the point exchange management unit 40e have generated exchangeable point data. To the store controller 2.

  The store controller 2 transfers the non-regular member point amount transmitted from the non-regular member point management server 1B and exchangeable non-regular member point data if transmitted to the POS terminal 3 (step S209).

  The CPU 31 of the POS terminal 3 stores the received non-regular member point amount in the storage area 33d of the RAM 33 (step S108). If exchangeable non-regular member point data is transmitted together with the point amount, this is stored in the storage area. Store in 33f. Thereby, in the POS terminal 3, non-regular member point data exchangeable with the regular member point amount is acquired.

  In the merchandise registration process, the POS terminal 3 registers the purchased merchandise by the bar code reader 36 reading the merchandise code based on the bar code attached to the customer's purchased merchandise by the operation of the cashier clerk (step S109). If the store is in a business category that provides a service, the product code is read from a bar code list prepared in advance in the checkout counter.

  In this product registration process, the CPU 31 of the POS terminal 3 sends a product code to the store controller 2 via the network interface 38, and the product name, unit price, regular member point grant rate, non-regular member point regarding the read product code. Queries PLU information such as grant rate.

  In response to this inquiry (“YES” in step S210), the store controller 2 searches the PLU file 7 for PLU information corresponding to this product code (step S211), and returns the searched PLU information to the POS terminal 3 (Step S212).

  When the CPU 31 of the POS terminal 3 receives the PLU information related to the product code read by the bar code reader 36, the product name and the unit price included in the PLU information are displayed on the display unit 35 to register the product and purchase the purchased product. Aggregate prices.

  When the registration of the purchased product is completed and the subtotal key of the input unit 34 is operated, the CPU 31 performs a settlement process (step S110). In the checkout process, the CPU 31 displays the total amount of purchased products to the customer via the display unit 35. The settlement is settled by a post-payment process using cash or a credit card reader (not shown), but can also be settled using the IC card 6 of electronic money using the IC card reader / writer 7.

  In addition, the payment by the customer can be used for all or part of the settlement amount by using the exchangeable points in the point amount. In this case, if the customer's regular member code is read by the member code reading device 30 (step S101), or if the ID number of the IC card 6 is read by the IC card reader / writer 39 (step S106), the cashier at the cash register The CPU 31 displays the regular member point amount, the non-regular member point amount, the exchangeable regular member point, and the exchangeable non-regular member point according to the stored contents of the storage areas 33c to 33f. Displayed on the unit 35.

  The cashier clerk performs an operation for discounting the exchangeable regular member points and exchangeable non-regular member points from the settlement amount with the equivalent amount of points. At this time, the cashier clerk performs a discount operation of the amount appropriated for payment by operating the key of the input unit 34. In response to this operation, the CPU 31 stores the regular member point data used in the payment in the storage area 33g, Non-regular member point data is stored in the storage area 33h.

  Upon completion of the settlement of the settlement amount, the CPU 31 of the POS terminal 3 performs a point amount update process (step S111). FIG. 10 is a flowchart showing the point amount update process. As shown in FIG. 10, when the regular member code is stored in the storage area 33a (“YES” in step S301), the CPU 31 includes the settlement amount and the PLU information sent from the store controller 2. New regular member points to be provided to the customer in the transaction are calculated from the regular member point grant rate (step S302), and the result is added to the regular member point amount stored in the storage area 33c to obtain the regular member point amount. Is updated (step S303). At this time, when the customer allocates all or part of the payment with points that can be exchanged at the time of payment, the CPU 31 subtracts the regular member points used for the payment stored in the storage area 33g.

  On the other hand, when the regular member code is stored in the storage area 33a and the ID number is also stored in the storage area 33b (from “NO” in step S301 to “YES” in step S304), the CPU 31 performs a new process. Regular member points are calculated (step S305). As described above, in the case where the regular member code and the ID number are stored in both the storage area 33a and the storage area 33b, respectively, in order to collect the non-regular member point amounts previously acquired by the regular member customers. In some cases, both the membership card and the IC card 6 are presented this time, or the customer who has the non-regular member point amount obtains the regular member code at the time of the current settlement (step S105). Accordingly, since the same customer presents the membership card and the IC card 6, the CPU 31 determines that the regular member code stored in the storage area 33a and the ID number stored in the storage area 33b are in a corresponding relationship. In the process of calculating new regular member points here, the process of collecting the non-regular member point amount into the regular member point amount is performed.

  Therefore, the CPU 31 calculates new regular member points to be provided to the customer by the transaction from the settlement amount and the regular member point grant rate in the PLU information (step S305), and stores this result in the storage area 33d. The regular member point amount is updated by adding the non-regular member point amount to the regular member point amount stored in the storage area 33c (step S306). At this time, when the customer allocates all or a part of the payment with points that can be exchanged at the time of payment, the CPU 31 stores the regular member points used for the payment stored in the storage area 33g and the storage area 33h. Subtract regular member points. Further, the CPU 31 sets the storage area 33d to “0” by adding the non-regular member point amount in the storage area 33d to the regular member point amount in the storage area 33c.

  However, when the regular member code is not stored in the storage area 33a and the ID number is stored in the storage area 33b (“NO” in step S304), the non-regular member in the settlement amount and the PLU information is stored. A new non-regular member point to be provided to the customer in the transaction is calculated from the point grant rate (step S307), and the result is added to the non-regular member point amount stored in the storage area 33d to obtain the non-regular member point amount. Is updated (step S308). At this time, when the customer allocates all or part of the payment with points that can be exchanged at the time of payment, the CPU 31 subtracts the non-regular member points used for the payment stored in the storage area 33h. In addition, in the case of non-regular members, it is described above that simple customer information of non-regular members is collected by filling out a questionnaire when the amount of earned points reaches a predetermined value, but non-regular member customers use non-regular member points. And fill it out when you make a payment.

  After updating the point amount, the CPU 31 of the POS terminal 3 performs a receipt issuing process (step S112). The receipt is printed with product information such as the product name, quantity, and unit price of the product purchased by the customer, and the payment amount. If the receipt is issued to a regular or non-regular member The updated regular member point amount and non-regular member point amount stored in the storage area 33c and the storage area 33d are printed. When points are used for payment, use point data stored in the storage area 33g and the storage area 33h, that is, a discount amount by using points is printed.

  After the receipt is issued, the CPU 31 transmits sales data including purchased merchandise information, a settlement amount and the like indicating the result of the settlement process by the transaction to the store controller 2 (step S113).

  Upon receiving the sales data, the store controller 2 stores the sales data in the hard disk device 25 and transmits it to the sales information management server SA. In this case, if the store is a store belonging to the A series, it is transmitted to the sales information management server SA. The sales data transmitted to the sales information management server SA at this time includes sales date / time, product code, product name, unit price, quantity, department code, customer information, etc., and the data structure described in FIG. Stored.

  On the other hand, in the POS terminal 3, after the sales data is transmitted, when the regular member code is not stored in the storage area 33a of the RAM 33 and the ID number is not stored in the storage area 33c, the CPU 31 The customer determines that the customer is neither a regular member nor a non-regular member, and ends the process (“NO” in step S114).

  However, if the regular member code is stored in the storage area 33a of the RAM 33 or the ID number is stored in the storage area 33b (“YES” in step S114), the CPU 31 updates the point amount updated by the settlement process. Transmission processing (step S115).

  FIG. 11 is a flowchart showing an update point amount transmission process. If the regular member code is stored in the storage area 33a of the RAM 33 and the ID number is not stored in the storage area 33b, the CPU 31 of the POS terminal 3 determines that the regular member has acquired points by the regular member code (step). “YES” in S401), the regular member code stored in the storage area 33a and the updated regular member point amount stored in the storage area 33c are transmitted to the store controller 2 (step S402).

  When the data indicating the point amount is sent together with the regular member code or ID number (“YES” in step S215), the store controller 2 performs a point amount transfer processing operation (step S216).

  FIG. 12 is a flowchart showing point amount transfer processing by the store controller 2. When the CPU 21 receives the regular member code together with the data of the regular member point amount (“YES” in step S501), the CPU 21 transfers these data and code to the regular member point management server 1A (step S502).

  When the regular member point management server 1A receives the regular member code and the updated regular member point amount from the store controller 2 through the transmission unit 11, the point management means 10d of the central processing unit 10 obtains the regular member code. The regular member point DB 15 corresponding to the store name in the storage unit 12 is accessed from the store name data included in the store name and updated in the POS terminal 3 in the storage area corresponding to the regular member code. Remember the forehead.

  Returning to the flowchart of FIG. 11, when the storage area 33a stores the regular member code and the storage area 33b stores the ID number (“YES” in step S403), the CPU 31 of the POS terminal 3 The member code, ID number, regular member point amount stored in the storage area 33c, and non-regular member point amount stored in the storage area 33d are transmitted to the store controller 2 (step S404). At this time, the regular member point amount stored in the storage area 33c is added with the non-regular member point amount previously acquired by the customer in the process of step S306, and stored in the storage area 33d. The non-regular member point amount is cleared to “0”.

  Then, in FIG. 12, when the CPU 21 of the store controller 2 receives the regular member code and the ID number together with the data of the regular member point amount and the non-regular member point amount (“YES” in step S503), the regular member point amount is converted into the regular member point amount. The data is transferred to the point management server 1A (step S504). Then, the CPU 21 adds and transfers the non-regular member point management server 1B with the store name data of the series to which the store belongs to the ID number and the non-regular member point amount (step S505).

  As a result, in the regular member point management server 1A, the point management means 10d of the central processing unit 10 allows the regular member points corresponding to the store name in the storage unit 12 from the store name data included in the regular member code. The DB 15 is accessed, and the regular member point amount updated in the POS terminal 3 is stored in the storage area corresponding to the regular member code.

  In the non-regular member point management server 1B, the point management means 40d of the central processing unit 40 accesses the non-regular member point DB 45 corresponding to the store name in the storage unit 42 from the store name data sent. Then, the non-regular member point amount updated in the POS terminal 3 is stored in the storage area corresponding to the ID number. At this time, since the non-regular member point amount is “0”, this storage area is cleared.

  At this time, the non-regular member point management server 1B retains the original storage area after the non-regular member points stored in the non-regular member point DB 45 are transferred to the regular member point management server 1A. When the same ID number is transferred from the POS terminal 2 by the store controller 2 next time, the new non-regular member point amount transmitted together with the ID number is stored in this storage area.

  In addition, in the process of step S505, the store controller 2 transmits the regular member code having the corresponding relationship together with the ID number to the non-regular member point management server 1B and stores it, and the non-regular member point management server 1B If the same non-regular member point amount transmitted together with this ID number is transmitted to the regular member point management server 1A, it corresponds to the ID number of the regular member point DB15. It is possible to automatically transfer to a storage area corresponding to a related regular member code.

  Returning to the flowchart of FIG. 11, the CPU 31 of the POS terminal 3 is a non-regular member using the IC card 6 when the regular member code is not stored in the storage area 33a and the ID number is stored in the storage area 33b. Is obtained (“NO” in step S403), and the ID number and the non-regular member point amount stored in the storage area 33d are transmitted to the store controller 2 (step S405).

  Then, in FIG. 12, when the CPU 21 of the store controller 2 receives the ID number together with the point amount data (“NO” in step S503), the store name of the series to which the store belongs to the ID number and the non-regular member point amount. Data is added and transferred to the non-regular regular member point management server 1B (step S506).

  In the non-regular member point management server 1B, the point management means 40d of the central processing unit 40 accesses the non-regular member point DB 45 corresponding to the store name in the storage unit 42 from the sent store name data. The non-regular member point amount updated in the POS terminal 3 is stored in the storage area corresponding to the ID number.

  When the point amount transmission processing by the CPU 31 is completed, the settlement operation by the customer purchase at the POS terminal 3 is completed.

(Process to combine non-regular member point amount into regular member point amount except at the time of payment)
In such a settlement operation, the POS terminal 3 performs a process of collecting the non-regular member point amount into the regular member point amount, but collects the non-regular member point amount into the regular member point amount even at the time other than the settlement process. You can also. In this case, when the collective processing is instructed by a predetermined key operation on the input unit 34, the CPU 31 reads the regular member code and IC number that are read and input by the regular member code reading device 30 or the IC card reader / writer 39. Is stored in the storage area 33a and the storage area 33b of the RAM 33, and a correspondence relationship is established. The regular member code and the IC number are transmitted to the store controller 2.

  Thereafter, through exchanges between the POS terminal 3, the store controller 2, the regular member point management server 1A, and the non-regular member point management server 1B, the regular member point amount and the non-regular member point amount are stored in the storage area 33c and the storage area 33d, respectively. Remembered. The CPU 31 adds the non-regular member point amount in the storage area 33d to the regular member point amount in the storage area 33c, and clears the stored data in the storage area 33d.

  Then, the CPU 31 of the POS terminal 3 transmits the regular member code and the regular member point amount in the storage area 33c to the store controller 2, so that the store controller 2 transfers the regular member code to the regular member point management server 1A. Thereby, the point management means 10d of the central processing unit 10 of the regular member point management server 1A allows the regular member point DB 15 corresponding to the store name in the storage unit 12 from the store name data included in the regular member code. And the regular member point amount updated in the POS terminal 3 is stored in the storage area corresponding to the regular member code.

  Subsequently, the CPU 31 of the POS terminal 3 transmits the ID number and the non-regular member point amount (cleared to “0”) in the storage area 33 d to the store controller 2, so that the store controller 2 recognizes the ID number and the non-regular member point amount. The store name data of the series to which the store belongs is added to the regular member point amount and transferred to the non-regular member point management server 1B. Thereby, the point management means 40d of the central processing unit 40 accesses the non-regular member point DB 45 corresponding to the store name in the storage unit 42 from the sent store name data, and corresponds to the ID number. The non-regular member point amount updated in the POS terminal 3 is stored in the storage area. Therefore, the storage area corresponding to the non-regular member code in the non-regular member point DB 45 of the non-regular member point management server 1B is cleared, and the non-regular member point amount can be combined into the regular member point amount even at the time other than the checkout process. it can.

(Analysis by sales information processing equipment)
The sales information management servers SA and SB can perform the following analysis from the sales data stored in the storage unit 62.

(1) Store Trend Analysis Based on Sales Date / Time The sales date / time analysis means 60c creates analysis data of the date and time when a customer who has read the IC card 6 by the IC card reader / writer 39 at the time of payment visits the store. In the customer information of the sales data in the current month DB 111 and the previous month DB 112, an ID number is stored for transactions with non-regular members. Therefore, the sales data in which this ID number is stored is extracted, and the analysis data 601 shown in FIG. The analysis data 601 also counts the sales amount to the non-regular member in that time zone. Further, the sales date and time analysis means 60c creates similar analysis data of store visits of non-regular members on each day of the week or each week of a month. As mentioned above, non-regular members are general customers who are not fixed customers, but they are customers who are interested in the point service and feel close to the store, and know the date and time of such customers Then, if you plan a special event that promotes the movement from non-regular members to regular members at a lot of visits, such as conducting the same service as regular members, you will be converted to regular customers who are regular members Is promoted.

(2) Analysis of sales change between special sale period and non-special sale period The sales change analysis means 60d detects a change in sales between the special sale period of the product discount and the same period before or after the special sale period. At this time, the special sales period is input from the input unit 63 to the sales information hall servers SA and SB, respectively. Accordingly, the sales change analysis means 60d extracts the sales data for the sale period and the same period before the sale period from the current month DB 111 and the previous month DB 112, and the analysis of FIG. Data 602A is created and displayed on the display unit 64 on the screen. As a result, it is possible to determine a special sale product having a business effect for the store.

  Further, the sales change analysis means 60d narrows down to the sales data in which the ID number is stored, and the analysis data of FIG. 16 (b) that shows the special sales products with a large sales change in the ranking before the special sales period and the special sales period. 602B is created and displayed on the display unit 64. As a result, it is possible to grasp the reaction of general customers who are non-regular members to the special sales period, and it is possible to know special sales products effective for attracting non-regular members to the store.

(3) Analysis of special sale products that are often purchased at the same time The co-sale product analysis means 60e detects a product with a large number of simultaneously sold products that are purchased at the same time in one settlement process by purchase of the customer. In the current month DB 111 and the previous month DB 112, in the same customer checkout process, as shown in FIG. 17, sales data is stored in one block in association with the same customer information (the same ID number in the figure). The product stored in one block becomes a co-sold product.

  Therefore, the side-by-side product analysis means 60e extracts the number of product types sold for every product handled in the store, and creates analysis data 603A in FIG. 18A showing the ranking in descending order of the number of products sold simultaneously. Display on the display unit 64. As a result, it is possible to grasp products that are the key to improving sales during the sale period.

  The sold product analysis means 60e is a diagram showing a sold product in which the number of the sold products in the sale period is more than twice the number of the sold products before or after the sale period. 18 (b) analysis data 603B is created and displayed on the display unit 64 on the screen. Thereby, it is possible to confirm the ripple effect on the sales of other products by setting the special sale products.

  Further, although not shown in the drawing, the side-by-side product analysis means 60e narrows down to sales data in which an ID number is stored, creates analysis data similar to the analysis data 603B, and displays it on the display unit 64 as a special sale. It is possible to confirm the ripple effect on sales of other products to non-regular members by setting the product. Therefore, it is possible to verify the effect of sales to general customers other than fixed customers by special sales.

  As described above, the POS system 100 according to the present invention described in detail makes it possible to give points to a customer who presents an IC card even if it is not a regular point member. Thereby, by managing sales data in association with the ID number of the IC card, it is possible to analyze the purchase trend of general customers who are not regular members.

  Regular members who are willing to accumulate points actively come to the store as fixed customers, but non-regular members who present IC cards are not fixed customers, but customers who feel close to the store Analyzing this customer segment's purchase trends and promoting promotions such as effective discount sales according to the analysis results, etc., can promote the transition to fixed customers and improve customer attraction in stores Can be planned.

  The present invention relates to a POS system that manages customer sales data by providing point services to customers, and has industrial applicability.

SA sales information management server SB sales information management server 1A Regular member point management server (first storage means)
1B Non-regular member point management server (second storage means)
3 POS terminal device 4 Communication network 6 IC card 15 Regular member point DB
30 Member code reader 39 IC card reader 45 Non-regular member point DB
60c Sales date and time analysis means 60d Sales change analysis means 60e Simultaneous sale product analysis means

Claims (7)

When a product or service is settled, a point-of-sale system that gives customers points according to the settlement amount,
A POS terminal device for generating sales data including the settlement amount by performing settlement processing of goods or services;
A sales information processing device for processing the sales data;
Identification information receiving means for receiving input of customer identification information for identifying a regular member customer;
An IC card reader that communicates with a non-contact type IC card issued by any of various operators and reads a unique ID number for each IC card;
First storage means for storing point information updated based on the payment amount in association with the customer identification information of the regular member customer when the POS terminal device performs the settlement process for the regular member customer When,
If the IC card reader reads the ID number when the POS terminal device performs the settlement process, the second memory stores the point information updated based on the settlement amount in association with the ID number. Means, and
The sales information processing device stores the ID number and the sales data in association with each other when the ID number is added to the sales data from the POS terminal device.   The POS system according to claim 1, wherein the sales information processing apparatus is a sales data processing server connected by a communication network.   3. The POS system according to claim 1, wherein the first storage unit and the second storage unit are included in a point management server connected by a communication network.   The sales information processing device includes a sales date and time analysis means for creating analysis data of a date and time when a customer visits the IC card reader when the IC card is read from the stored ID number and the sales data. The POS system according to any one of claims 1 to 3, further comprising:   The sales information processing apparatus includes sales change analysis means for detecting changes in each of the sales data stored in association with the ID number between a special sale period of product discount and a synchronization before or after the special sale period. The POS system according to any one of claims 1 to 3, further comprising:   The sales information processing apparatus generates a product ranking data that is simultaneously purchased by a customer who has the IC card read by the IC card reader at the time of payment from the stored ID number and the sales data. The POS system according to any one of claims 1 to 3, further comprising means.   For the special sale product in the special sale period of the product discount, the parallel sale product analysis means has a predetermined multiple or more than the number of the simultaneous sale products before or after the special sale period. The POS system according to claim 6, wherein the POS system is detected.

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