JP2019139259A - Business management assistant system, business management assistant method, and business management assistant program - Google Patents

Abstract

To provide a business management assistant system capable of reducing a burden of a user in conventional business analysis and contributing to business improvement sufficiently.SOLUTION: A business management assistant system according to the present disclosure includes a plurality of user terminals used by a plurality of users different from each other, and a server communicating to the plurality of user terminals. Here, the user terminal transmits user information including information a1 on business result of a store of a user and information a2 in cost management at the store of the user to the server. The server analyzes the user information based on a predetermined analysis rule to obtain business management information C on the store of the user and transmit the business management information C to the plurality of user terminals. The user terminal displays the business management information C hierarchically based on an instruction of the user and displays a sales status for item in the store of the user in a predetermined period.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a business management assistance system, a business management assistance method, and a business management assistance program.

  Recently, in retail stores, etc., a system having a point of sale (POS) function (hereinafter referred to as “POS register”) and a system having an order entry (order reception) function (hereinafter referred to as “OES”) It is widely used to order goods and perform accounting. Attempts have also been made to utilize the data obtained from these orders and accounting processes to analyze sales and inventory for each product and to analyze the sales situation. For example, in Patent Document 1, in a restaurant business, by introducing a system using a POS register, sales are totaled and recorded in each store, and in the case of a store belonging to a group chain, sales between stores An example is described in which the efficiency of business management is improved by making a comparison or the like.

JP 2013-137657 A

  However, in the conventional business analysis and management, the actual situation is that the person in charge selects and analyzes the appropriate data from various sales data and cost management data for each store for a predetermined period. Therefore, it was necessary to perform a very time-consuming work. As a result, it was difficult to obtain analysis results that could effectively contribute to business management and management improvement, and it was difficult to say that the analysis results could be fed back to each store in a timely manner. . In addition, for example, you can visualize information related to the management status, such as the sales status and cost management status of each store in the group chain, in real time and easily so that it can be compared with other stores, or select specific information from a lot of acquired information Thus, by analyzing in real time, attempts to extract problems and improvements in each store's sales significantly and formulate effective management improvement measures in a timely manner have not yet been made sufficiently.

  Therefore, the present invention has been made in view of such circumstances, a management management assistance system capable of reducing the user's effort in conventional management analysis and sufficiently contributing to management improvement, a method thereof, and a method therefor The purpose is to provide a program. More specifically, useful information related to the management status of each store is obtained in real time by extracting and tabulating useful information related to sales performance and cost management at each store in a timely manner and efficiently analyzing the information. It is another object of the present invention to provide a business management assistance system, a method thereof, and a program therefor that can be presented to a user so as to be comparable with other stores.

In order to solve the above problem, a configuration according to an aspect of the present disclosure is as follows.
[1]
A plurality of user terminals used by a plurality of different users;
A server communicating with the plurality of user terminals;
With
The user terminal transmits user information including information a1 related to sales performance in the user's store and information a2 related to cost management in the user's store to the server,
The server analyzes the user information based on a predetermined analysis rule, thereby acquiring business management information C relating to the user's store and transmitting the management information to the plurality of user terminals,
The user terminal hierarchically displays the business management information C based on the user's instruction, and displays the sales status of each product in the user's store for a predetermined period.
Business management assistance system.

[2]
The user terminal acquires an application X for acquiring information a1 related to business performance in the user's store, and an application Y for acquiring information a2 related to cost management in the user's store and displaying the business management information Is what is executed,
[1] The business management assistance system according to [1].

[3]
The user information used when the server analyzes is specific user information among the user information.
[1] or [2] business management support system.

[4]
The products sold at the user's store are categorized according to product type,
The user terminal displays a sales situation for each product belonging to the selected category according to a category selection instruction according to the product type by the user.
[1] The business management assistance system according to any one of [3].

[5]
The sales status includes at least one parameter of the order rate, the number of orders per day and the composition ratio, the sales per day and the composition ratio, the gross profit per day and the composition ratio. included,
[1] The business management assistance system according to any one of [4].

[6]
The user terminal displays the parameters representing the sales status in ascending order or in descending order based on the user's instruction.
[5] The business management assistance system according to [5].

[7]
The user terminal accepts designation of a reference date by the user and designation of a target period before and after the reference date, and the predetermined period is a period obtained by adding the target periods before and after the reference date,
When the user terminal displays the sales status for each product, the change in the sales status in the target period before and after the reference date is determined for each product according to the display instruction for the change in the sales status for each product by the user. Display the mode of
[1] The business management assistance system according to any one of [6].

[8]
The sales status includes the order rate,
The user terminal displays the order rate in a display mode that indicates that the order rate is increasing for the product for which the order rate exceeds the target period after the reference date than before the reference date. On the other hand, the order rate is displayed in a display mode that indicates that the order rate is decreasing for the product in which the order rate is lower in the target period after the reference date than the reference date. To
[7] The business management assistance system according to [7].

[9]
The user terminal compares the order rate in the target period before and after the reference date for each product, and displays the product with a higher increase rate of the order rate on the upper side, while the product with a higher decrease rate of the order rate Display on the lower side,
[8] The business management system according to [8].

[10]
A plurality of user terminals used by a plurality of different users;
A server communicating with the plurality of user terminals;
A business management support method executed by a system comprising:
The user terminal transmits user information including information a1 related to sales performance in the user's store and information a2 related to cost management in the user's store to the server,
By analyzing the user information based on a predetermined analysis rule, the server acquires business management information C relating to the user's store and transmits the management information to the plurality of user terminals.
The user terminal displays the management information C hierarchically based on the user's instruction, and displays the sales status for each product in the user's store for a predetermined period.
Business management assistance method.

[11]
For a system comprising a plurality of user terminals used by a plurality of different users and a server communicating with the plurality of user terminals,
The user terminal transmitting to the server user information including information a1 relating to sales performance in the user's store and information a2 relating to cost management in the user's store;
The server acquires the business management information C related to the user's store by analyzing the user information based on a predetermined analysis rule, and transmits the management information C to the plurality of user terminals;
Management for causing the user terminal to display the business management information C hierarchically based on the user's instruction and to display a sales status for each product in the user's store for a predetermined period. Administrative assistance program.

  According to the present invention, useful information related to business performance and cost management in each store is extracted and aggregated in a timely manner, and by efficiently analyzing such information, useful information related to the management status of each store can be obtained in real time. In addition, it can be presented to the user so that it can be compared with other stores. As a result, it is possible to reduce the labor of the user in the conventional business analysis and contribute to the business improvement sufficiently.

It is a schematic block diagram (system block diagram) which shows suitable one Embodiment of the network structure which concerns on the management management assistance system by this invention. It is a schematic plan view which shows an example of the screen display of the management information C. It is a schematic plan view which shows an example of the screen display of the management information C. It is a schematic plan view which shows an example of the screen display of the management information C. It is a schematic plan view which shows an example of the screen display of the management information C. It is a schematic plan view which shows an example of the screen display of the management information C. It is a schematic plan view which shows an example of the screen display of the management information C. It is a schematic plan view which shows an example of the screen display of the management information C. It is a schematic plan view which shows an example of the screen display of the management information C. It is a schematic plan view which shows an example of the screen display of the management information C.

  Hereinafter, embodiments of the present invention will be described in detail. The following embodiments are examples for explaining the present invention, and are not intended to limit the present invention only to the embodiments. The present invention can be variously modified without departing from the gist thereof. Furthermore, those skilled in the art can employ embodiments in which the elements described below are replaced with equivalent ones, and such embodiments are also included in the scope of the present invention. Furthermore, positional relationships such as up, down, left, and right shown as needed are based on the display shown unless otherwise specified. Furthermore, various dimensional ratios in the drawings are not limited to the illustrated ratios. Further, in the following, in order to facilitate understanding, an embodiment in which the present invention is realized using a terminal and a server capable of performing appropriate information processing will be described as an example. The present invention is not limited to this.

<Configuration example of business management assistance system>
FIG. 1 is a schematic configuration diagram (system configuration diagram) showing a preferred embodiment of a network configuration related to a business management assistance system according to the present invention. As shown in the figure, the business management assistance system 1 includes a plurality of user terminals 10 (first terminal), a relay server 20 (first server), and an analysis server 30 (connected to each other via a network NW. A second server) and an administrator terminal 40 (second terminal).

(Network NW)
The network NW is a communication line or communication network related to information processing including, for example, the Internet, and its specific configuration is data between the user terminal 10, the relay server 20, the analysis server 30, and the administrator terminal 40. If it is comprised so that transmission / reception of this is possible, it will not restrict | limit, It does not ask | require whether it is a wire communication or a radio | wireless. The network NW can be configured to include a plurality of types of communication lines, communication networks, and various network devices. For example, the network NW includes a wirelessly connected base station, a wireless LAN access point, a gateway device, a mobile communication network, a router, a modem, a dedicated or general-purpose line, the Internet, and the like.

(User terminal 10)
The user terminal 10 is installed in a retail store such as a restaurant, and is a terminal used by a store clerk (user) of each store. For example, the user terminal 10 is a device having a POS register function and / or an OES function. Specifically, as the user terminal 10, not only a POS register and / or OES dedicated device, but also a device in which an application for realizing the POS register function and / or OES function is installed, and a POS stored in the cloud. Examples include an application for realizing a register function and / or an OES function, and a device that executes an application (web application) having a POS register function and / or an OES function provided on the web.

  Furthermore, in the present embodiment, a user interface (I / F) such as a touch panel and a display with high visibility are adopted as the user terminal 10 and a tablet terminal (including a smartphone) having a communication function with the network NW. ), A web browser and a POS register application (application X) are installed, and a business management assistance web application (application Y) for acquiring information related to cost management at each store and displaying business management information C, which will be described later. Assume a portable information terminal on which is executed.

  The user terminal 10 receives user information A including information a1 relating to sales performance in each store and information a2 relating to cost management in each store, obtained by executing the POS register application and the business management auxiliary web application. It has a function of receiving management management information C relating to each store, which is transmitted to the relay server 20 via the NW and transmitted from the analysis server 30 described later, and displays it appropriately.

  The user terminal 10 has a hardware configuration as a general computer. Specifically, as shown in FIG. 2A, the user terminal 10 includes a CPU 11, a memory 12, a user interface 13, a communication interface 14, and a storage 15, which are, for example, an internal bus, an external bus, and They are connected to each other via a system bus including an expansion bus.

  The CPU 11 includes an arithmetic logic unit and various registers (program counter, data register, instruction register, general-purpose register, etc.), controls the operation of the entire user terminal 10, and controls signals and information between other components. Transmits and receives signals (data) and performs various arithmetic processes required for the business management assistance system. Further, the CPU 11 interprets and executes the POS register application stored in the storage 15 and the business management auxiliary web application transmitted from the relay server 20, and the user operation of the user terminal 10 input to the user interface 13. In addition to performing processing according to the information, the acquired various information is transmitted to the relay server 20 via the network NW. Further, the CPU 11 displays or reproduces various data (text, image, sound, etc.) transmitted from the analysis server 30 to the user terminal 10 on the user interface 13.

  The memory 12 temporarily stores various programs read from the storage 15, web application programs provided from the relay server 20, and various data provided from the analysis server 30, and performs various processes according to predetermined algorithms and program commands. Execute.

  The user interface 13 is for exchanging information with a user. For example, an information input device such as a keyboard, a mouse, a touch panel, and a touch pad, a voice input device such as a microphone, and an image input device such as a camera. An image output device such as a display, and an audio output device such as a speaker.

  The communication interface 14 is for controlling communication via a wired or wireless network NW, and is implemented as hardware such as a network adapter, various types of communication software, or a combination thereof.

  The storage 15 is a logical device provided by a storage area of a physical device (for example, a computer-readable recording medium such as a disk drive or a semiconductor memory). Specifically, the storage 15 includes a magnetic disk or a flash memory, and is configured by a user. An operating system program used for processing of the terminal 10, a driver program for the user interface 13 (input device driver program, output device driver program, etc.), various data, communication logs (records), the above-described web browser, POS register application, etc. Memorize it as rewritable.

(Relay Server 20)
The relay server 20 is, for example, a server computer, and a server function is realized by a predetermined server program running on the server computer. In the present embodiment, the relay server 20 is not particularly limited. For example, the relay server 20 may be provided by a business operator that assists or supports business management of each store by the business management assistance system 1. The relay server 20 mainly stores user information A including information a1 related to sales performance at each store and information a2 related to cost management at each store received from the plurality of user terminals 10, and the stored user information A Among them, it has a function of transmitting specific user information B necessary for data analysis in the analysis server 30 to the analysis server 30 via the network NW.

  The relay server 20 has a hardware configuration as a general computer, like the user terminal 10. Specifically, as illustrated in FIG. 1, the relay server 20 includes a CPU 21, a memory 22, a user interface 23, a communication interface 24, and a storage 25. These include, for example, an internal bus, an external bus, and an expansion bus. And are connected to each other via a system bus. Note that specific examples of these individual hardware configurations are substantially the same as the respective components in the user terminal 10 described above, and thus redundant description thereof is omitted here.

(Analysis server 30)
Similarly to the relay server 20, the analysis server 30 is also a server computer, for example, and a server function is realized by a predetermined server program operating on the server computer. In the present embodiment, the analysis server 30 is not particularly limited. For example, the analysis server 30 performs an analysis service by a general-purpose server for performing data analysis based on a predetermined analysis rule, in addition to the business management assistance system 1 described above. It can be provided by a business operator or the like. The analysis server 30 mainly performs data analysis based on a predetermined analysis rule using the specific user information B received from the relay server 20, and obtains the management management information C regarding each store obtained by this analysis on the network NW. It has a function to transmit to the user terminal 10 and the administrator terminal 40 via

  Similarly to the user terminal 10, the analysis server 30 also has a hardware configuration as a general computer. Specifically, as shown in FIG. 1, the analysis server 30 includes a CPU 31, a memory 32, a user interface 33, a communication interface 34, and a storage 35. These include, for example, an internal bus, an external bus, and an expansion bus. And are connected to each other via a system bus. Note that specific examples of these individual hardware configurations are substantially the same as the respective components in the user terminal 10 described above, and thus redundant description thereof is omitted here.

(Administrator terminal 40)
The manager terminal 40 is a terminal used by a person in charge of the business management assistance system 1 described above, a support center operator, or a manager (supervisor) who performs overall management of each store. Examples of the administrator terminal 40 include a tablet type terminal similar to the user terminal 10, and the same application as the application executed on the user terminal 10 (particularly the management management auxiliary web application; application Z) is executed. Similar to the user terminal 10, the manager terminal 40 has a function of receiving and appropriately displaying the management information C related to each store transmitted from the analysis server 30 via the network NW.

  The administrator terminal 40 also has a hardware configuration as a general computer, like the user terminal 10. Specifically, as shown in FIG. 1, the administrator terminal 40 includes a CPU 41, a memory 42, a user interface 43, a communication interface 44, and a storage 45, which are, for example, an internal bus, an external bus, and an expansion bus. Are connected to each other via a system bus. Note that specific examples of these individual hardware configurations are substantially the same as the respective components in the user terminal 10 described above, and thus redundant description thereof is omitted here.

<Example of processing in the business management assistance system>
In the business management assistance system 1 configured as described above, the POS register application and the business management assistance web application are executed on the user terminal 10, and the business management assistance web application is executed on the administrator terminal 40. A preferred embodiment of business management assistance will be described below.

  In this embodiment, when the user of each store instructs the user terminal 10 to execute the POS register application and perform various operations via the user interface 13 of the user terminal 10, the user terminal 10 is based on the program of the application. Processing is performed, and the CPU 11 transmits a signal requesting acquisition of the display screen to the relay server 20 via the communication interface 14. Further, when the user of each store instructs the user terminal 10 to execute the business management auxiliary web application and various operations via the user interface 13 of the user terminal 10, the user terminal 10 performs processing based on the program of the application. Then, the CPU 11 transmits a signal requesting data analysis and a signal requesting acquisition of a predetermined display screen to the relay server 20 and the analysis server 30 via the communication interface 14.

  The CPU 21 of the relay server 20 that has received these request signals appropriately creates display data for that purpose, and transmits the created display data to the user terminal 10 via the communication interface 24. In addition, the CPU 31 of the analysis server 30 that has received these request signals extracts specific user information B, which is necessary information data, from the relay server 20 and uses it to make the content of the request signal from the user. The display data of the analysis result is appropriately generated, and the generated display data is transmitted to the user terminal 10 via the communication interface 34. The user terminal 10 that has received the display data creates drawing data based on the display data by the CPU 11, outputs the created drawing data to the user interface 13 of the user terminal 10, and displays a predetermined screen.

  Similarly, when the manager of the store instructs the manager terminal 40 to execute the management management auxiliary web application and various operations via the user interface 43 of the manager terminal 40, the manager terminal 40 instructs the program of the application. Based on this, the CPU 41 transmits a signal requesting data analysis and a signal requesting acquisition of a predetermined display screen to the relay server 20 and the analysis server 30 via the communication interface 44.

  The CPU 31 of the analysis server 30 that has received those request signals extracts specific user information B, which is necessary information data, from the relay server 20, and uses it in accordance with the contents of the request signal from the administrator. Data analysis is performed, display data of the analysis result is appropriately generated, and the generated display data is transmitted to the administrator terminal 40 via the communication interface 44. The administrator terminal 40 that has received the display data creates drawing data based on the display data by the CPU 41, outputs the created drawing data to the user interface 43 of the administrator terminal 40, and displays a predetermined screen. To do.

[Processing by POS register application]
First, the user (register person in charge) of each store operates the user terminal 10, taps an icon indicating a POS register application displayed on the user interface 13 (display), and activates the application in the CPU 11. The user interface 13 of the user terminal 10 displays a login (sign-in) screen to the POS system, and the user inputs information necessary for login (it is possible to enable automatic login from the next time onwards). .

  Prior to login or after login, various setting menus (for example, POS setting, device setting, screen setting, account setting, security setting, product list setting, accounting process setting, product cost setting, various target settings) Etc.), icons, buttons and the like are normally displayed or pop-up displayed on the user interface 13. The user can select a desired one from the setting menu and perform various settings as necessary. After those necessary settings are completed, or when those settings have already been completed, the user switches the screen of the user interface 13 to an accounting process menu such as a product, and the user interface 13 of the user terminal 10 It is possible to perform order processing and accounting processing of goods etc. by performing an input operation.

  The CPU 11 of the user terminal 10 communicates information set in the above-described various setting menus and information on order processing and accounting processing for each hour or day in the store sales as information a1 related to the sales performance of the user in the store. It transmits to the relay server 20 in a timely manner using the interface 14. The CPU 21 of the relay server 20 receives the information using the communication interface 24, thereby collecting information a <b> 1 related to sales performance in the store where the user terminal 10 is installed, and stores it in the storage 15.

[Processing by business management auxiliary web application]
On the other hand, the user (register person in charge) of each store operates the user terminal 10 at an appropriate timing, taps an icon indicating a business management assistance web application displayed on the user interface 13 (display), and the CPU 11 executes the application. Start up. A login (sign-in) screen to the business management system is displayed on the user interface 13 of the user terminal 10, and the user inputs information necessary for login (it is possible to enable automatic login from the next time onwards. ).

  Further, icons or buttons for selecting various setting menus (for example, device settings, screen settings, account settings, security settings, etc.) are displayed on the user interface 13 before or after login. Or it pops up. The user can select a desired one from the setting menu and perform various settings as necessary. After those necessary settings are completed, or when those settings have already been completed, the user switches the screen of the user interface 13 to the management management information display menu and inputs the user interface 13 of the user terminal 10. It is possible to browse the desired business management information C in various display menus by performing an operation.

  On the other hand, an administrator (supervisor) who performs overall management of each store also operates the administrator terminal 40 at an appropriate timing, and the administrator terminal 40 executes the same business management assistance web application as that executed on the user terminal 10. Can be activated. Thereby, the manager can also browse the same business management information C that can be browsed by the user of each store.

  Here, FIGS. 2 to 8 show examples of screen display of business management information C provided as part of business management assistance (examples of screen transitions displayed on the user terminal 10 and the administrator terminal 40). It is a schematic plan view. Hereinafter, the example in the case of performing a management management assistance web application in the user terminal 10 installed in the store (restaurant) which provides a restaurant service is demonstrated.

(Display management information of all stores and each store: Function 1)
(initial screen)
When the business management assistance web application is started on the user terminal 10, an initial screen is displayed on the user interface 13 (FIG. 2). As shown in the figure, text T20 and buttons B20 and B21 are displayed in the upper area of the initial screen.

  Text T20 indicates the title of the business management auxiliary web application currently being executed. The button B20 indicates a user ID that is currently logged in to the application, and is used to pop up a login screen (not shown) by tapping. Further, the button B21 is for requesting a predetermined person in charge (analysis member) to analyze the management state of each store based on various business management information C obtained by the application. A column screen (not shown) for inputting arbitrary request details is displayed in a pop-up.

  In addition, buttons B22, B23, and B24 are displayed in the left area (below the text T20) on the initial screen.

  The button B22 is used for displaying predetermined management management information C (all stores summary) in all stores where the user terminal 10 connected to the management support system 1 is installed for each store and for comparison between stores. Is. The button B23 is used to instruct display of predetermined business management information C (summary by store) at a specific store selected by the user from all stores. Further, the button B24 instructs display of predetermined business management information C (menu analysis) about a specific store group chain (store brand) selected by the user, a specific store, a specific food category, a specific period, and the like. Is to do.

  The screen displayed by tapping each button B22, B23, B24 and the various business management information C displayed on the screen of the lower hierarchy are the user information A stored in the storage 25 of the relay server 20. Specific user information B extracted from the above is further collected, analyzed, summarized, classified, etc. by the CPU 31 of the analysis server 30 based on a predetermined rule. Also, the text T20, buttons B20 to B24 in FIG. 2 and text T22 described later, or the same type of text and buttons are also displayed on the screens shown in FIGS.

(Summary of all stores)
Here, the initial screen of FIG. 2 is also an example of a screen displayed when the user taps the button B22 (all stores summary) on another display screen. In the main area of this screen, texts T21 and T22 and a list L20 are displayed from the upper side to the lower side.

  Text T21 indicates that the business management information C displayed on this screen is a list of main indexes. The text T22 indicates the date on which this screen display is performed. In addition, the list L20 is “Summary of All Stores” regarding sales status and business management status. For all stores, the name of each store, cumulative sales for each month (yen), sales achievement status for this month (sales against sales targets for this month) Actual ratio:%), Cost ratio (Percentage of material cost in sales performance or operating profit for the current month:%), and Personnel cost ratio (Percentage of material cost in sales performance or operating profit for the current month:%) Show. As described above, in FIG. 2, all the management information of the selected target store is displayed for each store and for comparison between stores.

  The list L20 can be scrolled up and down (however, the item label row (heading row) is fixedly displayed), and even if the data of all stores are not displayed in one screen, You can browse the data of all these stores. In addition, when there are multiple group chains (store brands) to which each store belongs, for example, a specific group chain can be selected by a pull-down menu or the like, and “all stores for all stores belonging to the selected group chain” “Summary” may be displayed.

  Further, each item label excluding the store name in the list L20 is set to function as a tapable button itself, and when the user taps a desired item label (column), the numerical value of the item label is set. The list can be sorted in ascending or descending order. For example, the screen of FIG. 2 shows a state in which the data of each store is sorted in ascending order of the numerical value of the sales achievement status. Furthermore, the data row of each store itself is set to function as a tapable button, and when the user taps the data row of the desired store, the “summary by store” described below is displayed. .

(Summary by store)
That is, when the user taps a data line of a desired store name (for example, “Izakaya Recruit Shibuya Store”) on the initial screen of FIG. 2, for example, the screen shown in FIG. 3 is displayed. In the main area of this screen, text T30, graph G30, list L30, buttons B30 and R30, and tiles D30 to D33 are displayed as “summary by store”.

  Text T30 indicates the name of the selected store (target store on which a summary for each store is displayed). The graph G30 is a plot of the sales situation of all stores of the group chain (store brand) to which the target store belongs for each store. Further, the list L30 is a list of store names displayed in the graph G30. Furthermore, the button B30 is for selecting / switching the store displayed in the list L30 for each predetermined group. Furthermore, the label R30 indicates the data type that can be selected from the current screen display and the data type that is currently displayed. For example, in FIG. 3, the text color of “store summary” is different from the others and an underscore is added, thereby showing a state where “store summary” is selected. In addition, the tiles D30 to D33 indicate data included in the selected data type among the analysis results obtained by the analysis server 30. As described above, in FIG. 3, all the management information of the selected target store is displayed for each store and for comparison between stores.

  Here, in the graph G30, the horizontal axis represents the difference (may be a ratio) between the average sales situation in a plurality of stores within a predetermined area from the location of the target store and the sales situation of the target store. The vertical axis indicates the difference (or ratio) between the sales achievement rate of the target store in the same period of the previous year and the sales achievement rate as of this year. In other words, the horizontal axis of the graph G30 is one of the indexes representing the popularity and bustle in the area where the target store exists, and the vertical axis is one of the indexes that aim for the growth rate of the target store. It is. In this regard, the stores plotted in each quadrant of graph G30 performed well in the order of the first quadrant (upper right), second quadrant (upper left), fourth quadrant (lower right), and third quadrant (lower left). You can say that.

  Further, in the graph G30, the stores classified into the respective quadrants are plotted by being color-coded, and it is easy to visually and intuitively grasp the degree of good performance of each store. Further, each plot point of the graph G30 is assigned a number indicating the ranking of the degree of favorable performance, and in the list L30, the store names are listed in the order of the number (that is, in order of favorable performance). The list L30 is set so that it can be scrolled up and down.

  Still further, a button B30 provided between the graph G30 and the list L30 is an icon display in which all quadrants and each quadrant in the graph G30 are schematically and color-coded, and each icon is selected and tapped. Thus, it is possible to select a store group displayed in the list L30. For example, in FIG. 3, an icon indicating a plot store in all quadrants (that is, all stores belonging to a chain group) is attached with an underbar, thereby indicating that all stores are selected and corresponding to this. The list L30 displays all store names.

  Further, the data shown in the tiles D30 to D33 represents a summary of the sales situation of the selected target store. In the tile D30, as the main indicators, the cumulative sales (monthly cumulative), sales achievement status (sales vs. target), cost rate (cost) of the target stores displayed in “All Store Summary” in FIG. In addition to the numerical data of the personnel cost ratio (personnel cost), the difference in sales amount compared to the same day last year (upward triangle indicates “increase”), and the daily trend of the sales target (sales plan) for the current month A line graph showing the daily transition of sales results up to the current day is displayed.

  Here, the cost rate (cost) and the labor cost rate (labor cost) are indices for daily grasp of the cost (material cost) and labor cost status with respect to sales. This is numerical data calculated when (purchase amount) is input from the user terminal 10. That is, these daily labor costs and material costs are information a2 relating to cost management in the user's store, and are related to business performance such as sales in the user's store obtained by executing the POS register application in the user terminal 10. The user information A is configured together with the information a1.

  The daily labor cost and material cost can be input at an appropriate timing when the business management assistance web application is executed on the user terminal 10. Specifically, for example, “F / L input” provided below the text T22 in FIG. 3 and adjacent to the label R30 (F stands for “Food” (food expenses), and L stands for “ When the button B31 displayed as “Labor” (labor cost) is tapped, for example, an input screen shown in FIG. 4 is displayed. In FIG. 3, the contents of the screen displayed in FIG. 3 are displayed with the brightness lowered, and the F / L input screen is brightly popped up on the front thereof. The F / L input screen includes a text T40, a column C40, a button B40, a list L40, and a button B41.

  Text T40 indicates that the input is F / L. Column C40 is for the user to enter numerical values for the date, labor cost and purchase amount. Further, the button B40 is for saving an input value by the user. Furthermore, the list L40 is a list of input data for each day so far (not shown in FIG. 4). Furthermore, the button B41 is for closing the F / L input screen and returning to the screen displayed immediately before (the display screen in FIG. 3 here).

  In addition, in the column of the tile D30 in FIG. 3 and the target store (recruit cafe Shibuya store) in FIG. 2, the cost rate (cost) and the personnel cost rate (personnel cost) are both displayed as “0”. When F / L is actually input, the cost rate (cost) and personnel cost rate (personnel cost) at that time are calculated from the input value and sales amount, and displayed on the screen. The

  Returning to FIG. 3, the tile D31 includes data on the number of customers in the selected target store, the cumulative number of visitors this month, the difference and percentage of the cumulative number of visitors compared to the same month last year, and the number of visitors in the last 30 days. A comparison of the total number of visitors and the total number of visitors over the 30 days from the last 30 days to the last 60 days (absolute value, overall change, increase / decrease by store type (reservation or direct visit)) is displayed (upward triangle sign) Indicates “increase”, and a downward triangle indicates “decrease”). In addition, the tile D32 displays the average customer unit price for the current month, and the difference and percentage of the customer unit price compared to the same month last year as data related to the unit customer price at the target store (the upward triangle indicates “Increase” ”). Further, the tile D33 displays an index related to so-called QSC (Q: quality, S: service, C: cleanliness). Note that in FIG. 3, only text indicating that the current state is being prepared is displayed.

  Here, the tiles D30 to D32 are set so as to function as tapable buttons themselves, and when they are tapped, a screen for displaying more detailed management information C related to each tile is displayed. The In addition, the text displays “Store Summary”, “Index”, “Customer Information”, and “Order” listed on the label R30 displayed in FIG. It is set to work. For example, when “Store Summary” on label R30 is tapped, the screen shown in FIG. 3 is displayed (the same applies when tapping button B23), and when “Index” is tapped, the same detail screen as when tiling D30 is tapped is displayed. When “Customer Information” is tapped, the same detail screen as when the tile D31 is tapped is displayed, and when “Order” is tapped, the same detail screen as when the tile D32 is tapped is displayed.

(Business management information display for F / L management of the current month: Function 2)
Next, when the “index” on the tile D30 or the label R30 on which the main index of the sales situation in the selected target store is displayed is tapped, for example, the screen shown in FIG. 5 is displayed. It should be noted that the numerical data displayed in FIG. 5 is an example based on date data different from the numerical data displayed in FIG.

  In the main area of this screen shown in FIG. 5, a tile D50 and a list L50 are displayed from the upper side to the lower side.

  The tile D50 shows the estimated value (landing forecast) of the cumulative sales, the cost rate, and the labor cost rate as of the end of the current month calculated by the analysis server 30 in accordance with a predetermined rule. An enlarged view of a line graph showing the daily transition of the sales performance up to the current day with respect to the daily transition of the sales target (sales plan) for the current month displayed on the tile D30 is also displayed. As shown in FIG. 5, the current sales performance and sales forecast at the selected target store are displayed so as to be comparable with the sales target. The list L50 shows daily sales (including the number of visitors), cumulative sales, sales target achievement rate, cost rate (F ratio), and personnel cost rate (L ratio) as sales records at the target store.

(Management management information display related to customer attraction: Function 3)
Further, when the text “Analysis of customers” on the tile D31 or the label R30 on which data related to the number of customers at the selected target store is displayed is tapped, for example, the screen shown in FIG. 6 is displayed. Note that the numerical data displayed in FIG. 6 is an example based on data having the same date as the numerical data displayed in FIG.

  In the main area of this screen shown in FIG. 6, tiles D60, D61, and D62 are displayed from the upper side to the lower side.

  The tile D60 indicates the difference in the number of visitors for the current month at the target store and the number of visitors compared to the same month last year. Further, the tile D61 is data displayed on the tile D31 in FIG. 3, and the cumulative number of visitors in the most recent 30 days and the cumulative number of visitors in the 30 days from the most recent 30 days to the most recent 60 days The data (absolute value, overall increase / decrease, increase / decrease by visit form (reservation or direct visit)) compared with paying attention to the difference are shown. Further, the tile D62 is a data comparing the cumulative number of visitors in the last 30 days and the cumulative number of visitors in the 30 days from the last 30 days to the most recent 60 days, focusing on differences in customer segments (absolute value, by customer segment). Increase / decrease). As shown in FIG. 6, the customer collection status at the selected target store is displayed so as to be comparable for each customer (store visitor) attribute.

In addition, as a comparison by the customer layer in the tile D62, the following classification is mentioned, for example.
・ Reserved customers / direct customers ・ Weekdays / Friday / Saturday ・ Small number of people / Large number of people ・ Primary / secondary meetings

  Also, the display of the main area of this screen shown in FIG. 6 is set so that it can be scrolled up and down, and a tile D63 is further displayed below the tile D62. This tile D62 is, for example, the following statistical information on the reservation customers in the last 30 days, comparison of those statistical information with the same kind of statistical information in the 30 days from the last 30 days to the last 60 days, and the weather in the last 30 days Indicates information. In this respect as well, FIG. 6 displays the customer attracting status at the selected target store so that it can be compared for each attribute of the customer (customer).

-Ratio of the number of PV of the store to the number of viewing of the store's homepage (page view: PV) and the total number of PV of the store in the surrounding area (share)
・ Number of failed phone reservations and number of failures ・ Number of customer groups including customers (regular customers) and their ratio ・ Number of canceled customers and cancellation rate ・ Number of course reservation customers and their ratio ・ Days of fine weather and cloudy days

  In addition, these statistical information is information about reservation / cancellation transmitted to the store side by communication means such as the store's home page, telephone or e-mail, for example, to the user's terminal 10 or the web reservation management system on the website. It is collected by inputting and transmitting to the relay server 20 via the network NW. Further, the upward triangular mark given to the numerical values in these tiles indicates “increase”, and the downward triangular mark indicates “decrease”.

(Business management information display related to customer order status and / or accounting status: Function 4)
Further, when the “order” in the tile D32 or label R30 on which the data related to the customer unit price in the selected target store is displayed is tapped, for example, the screen shown in FIG. 7 is displayed. It should be noted that the numerical data displayed in FIG. 7 is an example based on date data different from the numerical data displayed in either FIG. 3 or FIG.

  A list L70 is displayed in the main area of this screen shown in FIG. This list L70 is a list of slip (receipt) data for each visitor (customer) that is a business record of the current month at the target store, and the visit date and time of the visitor, the staying time, the number of people, the sales amount, and the unit price of the customer. And the cost rate. As described above, FIG. 7 displays the order status and / or accounting status in units of customers (store customers) at the selected target store.

  The list L70 can be scrolled up and down (the item label row (heading row) is fixedly displayed), and even when the data of all the slips are not displayed on one screen, they can be displayed. You can view the data of all slips. Further, in the list L70, paying attention to the customer unit price and the cost rate, and exceeding the predetermined customer unit price (for example, 2500 yen) and the cost rate (for example, 30%) set in advance as a good or bad standard, respectively. Those that do not exist are distinguished and displayed, for example, by column color coding.

  Further, each item label in the list L70 is set to function as a tapable button, and when the user taps a desired item label (column), the numerical value of the item label is ascending or descending. The list can be sorted. For example, the screen of FIG. 7 shows a state in which the data of each slip is sorted in descending order of the visit date and time. Furthermore, the data row itself of each voucher is also set to function as a tapable button. When the user taps the data row of the desired voucher, the detailed menu contents include the name of the ordered menu, A list in which the category, attribute (for example, whether it is a normal menu or a recommended menu), unit price, number of orders, sales, cost, and the like to which the menu belongs is displayed in a pop-up (not shown).

(Management management information display related to sales status for each product: Function 5)
In addition, when the button B24 (menu analysis) displayed in the left area of each screen is tapped, for example, the screen shown in FIG. 8 is displayed.

  In the main area of this screen shown in FIG. 7, text T80, columns C80 and C81, tile D80, button B80, and list L80 are displayed from the upper side to the lower side.

  Text T80 indicates that the business management information C displayed on this screen is the result of menu analysis. The column C80 is for setting a target category and conditions for menu analysis and instructing display of a report of analysis results. More specifically, the column C80 includes a pull-down column for selecting a specific group chain from a plurality of pull-down group chains (store brands), a pull-down menu category (for example, all-you-can-drink, vegetables, A pull-down column for selecting a specific menu category from a course, sweetness, a passage, etc., and a specific store from a plurality of pull-down displays (all stores belonging to a specific group chain selected) It consists of a pull-down column and buttons for displaying a report analyzed under those conditions.

  Further, the column C81 is for setting a reference date in menu analysis and a target period before and after that (30 days before and after, 2 weeks before and after, 1 week before and after, etc.). Furthermore, the tile D80 shows changes in sales, number of visitors, average customer unit price, and gross profit (per day and per month) in the comparison target period set in the column C81 as a summary of the menu analysis result. .

  Furthermore, the list L80 shows, as a result of the menu analysis, the order rate for each menu, the number of orders per day (number of orders) and the composition ratio for the comparison target period set in the column C81 and the selected menu category. (Ratio to the total number of orders of all menus in the menu category) Sales per day and its composition ratio (ratio to total sales of all menus in the menu category), Gross profit per day and its composition ratio ( (Ratio of gross profit of all menus in the menu category). In addition, the button B80 changes the display mode of the menu analysis result displayed in the list L80 to “change” (comparison before and after the reference date set in the column C81) and “actual value” (set in the column C81). The actual value after the reference date) is used for switching. As described above, FIG. 8 displays the sales status for each product in the selected target store. Note that the display of the main area of this screen shown in FIG. 8 is set so that it can be scrolled up and down, and even if the data of all menus are not displayed in one screen in the list L80, those screens are displayed. All menu data can be viewed.

  According to the business management auxiliary system 1 configured as described above, and the method and program thereof, information on the business performance in the user's store acquired by the processing by the POS register application (application X) executed on the user terminal 10 User information A including a1 and information a2 related to cost management in the user's store, which is input by processing by the business management auxiliary web application (application Y) executed on the user terminal 10, is relay server 20 as daily data, for example. Sent to and accumulated. In addition, specific user information B of user information A is appropriately extracted and analyzed by the analysis server 30, and various business management information C as a result is fed back to the user terminal 10 and the administrator terminal 40 in a timely manner. Sent and displayed hierarchically.

  Therefore, users and managers can simplify useful business management information useful for management improvement and management improvement without the trouble of manually analyzing all the business performance data collected every day, for example, at the end of the month and manually. And can be acquired in a timely manner. As described above, according to the present invention, useful information regarding the business performance and cost management of each store of the user is extracted and tabulated in a timely manner, and such information is efficiently analyzed, thereby being useful regarding the management state of each store. Information can be presented to the user in real time and in a manner comparable to other stores. As a result, it is possible to reduce the labor of users and managers in the conventional business analysis and contribute to business management sufficiently.

  Moreover, the management management auxiliary system 1 displays management management information (all stores summary and summary for each store) for all stores and each store (function 1) as a display function for the management management information C. Business management information display (function 2), customer management status display (function 3), customer order status and / or accounting status management information display (function 4), sales status for each product It is possible to provide a plurality of useful functions such as business management information display (function 5) according to the above, and to display data related to each function by a very simple operation (processing with a small number of taps). Furthermore, an environment in which the user (store shop) and the administrator can easily share the same information is maintained. Therefore, significant suggestions (hints) and clues for management improvement, which were difficult to obtain even with much effort and time as in the past, are based on the common recognition of the user (store shop) and the manager. Can be obtained easily and in a timely manner. Therefore, the management improvement effect in each user's store can be further improved.

  Furthermore, in other words, according to the business management assistance system 1, the users and managers intuitively understand sales (that is, the number of visitors × customer price), costs, and labor costs, which are so-called main indicators, particularly in restaurant management. It can be visualized as easy-to-use information data, so significant suggestions (hints) and clues to improve these key indicators are multifaceted, such as cost management, customer acquisition plans, menu development, and operational improvements on the shop floor. It is possible to make proposals from various viewpoints.

B. In the above-described embodiment, the function of each label (that is, the order rate for each menu, etc.) constituting the list L80 shown in FIG. Each of these labels functions as a tapable button. Specifically, when the user taps a desired item label (column), the list can be sorted in ascending or descending order of the numerical value of the item label. Although FIG. 8 illustrates the case where the order rates for each menu are sorted in descending order, the list may be sorted in ascending or descending order of numerical values of other items. As shown in FIG. 8, when a menu category is selected by the user, a plurality of menus belonging to the menu category are displayed in order from the one with the highest order rate. As a result, the user can instantly grasp which menu is popular (in FIG. 8, “Menta egg roll” is the most popular).

FIG. 9 is a diagram illustrating an example of the menu analysis related to the function 5, and is a diagram illustrating a display screen showing how the order rate of the existing menu has changed due to the introduction of the new menu.
Prior to menu analysis, the user first selects a specific group chain (for example, izakaya XX), a specific menu category (for example, all menu categories related to food), etc. from column C80 shown in FIG. In addition, the reference date and the target period before and after the menu analysis shown in the column C81 (for example, 30 days before and after) are set. The user touches the “display report” button shown in the column C80 and then touches the “change” button shown on the button B80 (see (1) shown in FIG. 9).

  When such an operation is performed, as shown in FIG. 9, the order rate for each menu before and after the reference date (here, the new menu introduction date is assumed), the number of orders per day (number of orders), and the composition ratio (Ratio to the total number of orders of all menus in the menu category) Sales per day and its composition ratio (ratio to total sales of all menus in the menu category), Gross profit per day and its composition ratio ( A change in the sales status indicating the ratio of the total of the menu category to the gross profit of all menus is displayed.

  Referring to FIG. 9 as an example, for a menu whose order rate has risen due to the introduction of a new menu, an aspect indicating that the order rate has risen (see the upward triangle symbol shown next to the numerical value representing the order rate) On the other hand, for menus whose order rate has fallen due to the introduction of a new menu, the order rate has been shown to decline (see the downward triangle next to the order rate number) Is done.

  In the example shown in FIG. 9, with the introduction of a new menu, orders for menus such as “autumn bonito” (see (2) shown in FIG. 9) are increasing, while “karakage”, “toriten”, etc. It can be seen that the order of the menu (see (3) shown in FIG. 9) is decreasing. In the example shown in FIG. 9, a menu with a higher order rate increase after the introduction date of the new menu is displayed on the upper side, and a menu with a higher order rate decrease is displayed on the lower side. Whether to display based on the rules can be set and changed as appropriate.

FIG. 10 is a diagram illustrating a display screen when the “actual value” button is touched by the user after the menu analysis result shown in FIG. 9 is displayed.
When the user touches the “actual value” button (see (1) shown in FIG. 10), the actual value of each menu after the introduction date of the new menu is displayed. As is clear from the comparison between FIG. 9 and FIG. 10, menus such as “Karaage” (see (2) shown in FIG. 10), the order rate has decreased by more than 10% with the introduction of the new menu. Regardless, it has an order rate of more than 16% as the actual value, which indicates that it is a persistent popular menu. On the other hand, menus such as “Toriten” (see (3) shown in FIG. 10), the order rate has decreased by more than 10% with the introduction of the new menu, and the order rate has dropped to less than 4% as the actual value. Is falling, it turns out that the popularity as a menu has fallen. Based on such multi-dimensional data analysis, the user can consider menu replacement, development of recommended menus, and the like.

C. Others As described above, the present invention is not limited to the above-described embodiment and the modifications already described, and various modifications can be made without departing from the scope of the invention. In other words, the above embodiment is merely an example in all respects, and is not construed in a limited manner. In addition, the above-described processing flows can be executed in any order or in parallel as long as the processing contents do not contradict each other.

  For example, the POS register application may be provided and executed as a web application without being installed in the user terminal 10, and the business management assistance web application is installed and executed in the user terminal 10 instead of the web application. Also good.

  Further, the processing by the business management assistance system is not limited to the execution range of the POS register application and the business management assistance web application, but other applications and web services (for example, OES application, web reservation service, ordering application, receiving / receiving) It is preferable that the processing is extended to processing using information data obtained by executing various applications and the like in cooperation with an ordering platform service or the like. Further, the provision (feedback) of the business management information C in the business management assistance system may be provided to the user and the manager as a monthly or yearly report in addition to, for example, daily real-time processing.

  Furthermore, when it is predicted that it is difficult to achieve the sales target, it may be configured to alert the user and the administrator to that effect by an appropriate method. In addition, an algorithm for determining the presence or absence of fraud in the accounting process based on the slip data may be incorporated so that a rat may be issued by an appropriate method even for a suspected accounting process.

  Further, the user terminal 10 or the administrator terminal 40 can be used as part or all of the hardware functions of the relay server 20 and the analysis server 30. That is, any computer device connected via the network NW can function as a server. Furthermore, as the user terminal 10 and the administrator terminal 40, any computer device that can be connected to the network NW may be used. Furthermore, as the user terminal 10 and the administrator terminal 40, in addition to a tablet terminal, a personal computer (PC), a home game machine, a portable game machine, a mobile phone, a smartphone (multifunctional mobile phone), a personal digital assistant (PDA) ), Portable music player, electronic book reader, and other computer devices. In addition, the relay server 20 and the analysis server 30 may be configured by a single computer device or may be configured by a plurality of computer devices distributed on the network NW. A single computer may be provided with a plurality of servers and database functions.

  As described above, the business management assistance system, method and program thereof according to the present invention are generally related to software and hardware related to the field of business management and assistance for the store, design, manufacture, sales, and service services. It can be used widely and effectively for activities such as providing information.

  DESCRIPTION OF SYMBOLS 1 ... Business management assistance system, 10 ... User terminal (1st terminal) 11, 21, 31, 41 ... CPU, 12, 22, 32, 42 ... Memory, 13, 23, 33, 43 ... User interface, 14, 24, 34, 44 ... communication interface, 15, 25, 35, 45 ... storage, 20 ... relay server (first server), 30 ... analysis server (second server), 40 ... administrator terminal (second terminal), B20, B21, B23, B24, B30, B31, B40, B41, B80 ... button, C40, C80, C81 ... column, D30, D31, D32, D33, D60, D61, D62, D80 ... tile, G30 ... graph, L20, L30, L40, L50, L70, L80 ... list, NW ... network, R30 ... label, T20, T21, T22, T30, T 0, T50, T80 ... text.

Claims (11)

A plurality of user terminals used by a plurality of different users;
A server communicating with the plurality of user terminals;
With
The user terminal transmits user information including information a1 related to sales performance in the user's store and information a2 related to cost management in the user's store to the server,
The server analyzes the user information based on a predetermined analysis rule, thereby acquiring business management information C relating to the user's store and transmitting the management information to the plurality of user terminals,
The said user terminal is a business management assistance system which displays the said business management information C hierarchically based on the said user's instruction | indication, and displays the sales condition for every goods in the said user's store for the predetermined period.   The user terminal acquires an application X for acquiring information a1 related to business performance in the user's store, and an application Y for acquiring information a2 related to cost management in the user's store and displaying the business management information The business management assistance system according to claim 1, wherein:   The business management assistance system according to claim 1 or 2, wherein the user information used when the server analyzes is specific user information among the user information. The products sold at the user's store are categorized according to product type,
The management according to any one of claims 1 to 3, wherein the user terminal displays a sales situation for each product belonging to the selected category in accordance with a category selection instruction according to the product type by the user. Management assistance system.   The sales status includes at least one parameter of the order rate, the number of orders per day and the composition ratio, the sales per day and the composition ratio, the gross profit per day and the composition ratio. The business management assistance system according to any one of claims 1 to 4, which is included.   6. The business management assistance system according to claim 5, wherein the user terminal displays the parameter indicating the sales status in ascending order or descending order based on an instruction from the user. The user terminal accepts designation of a reference date by the user and designation of a target period before and after the reference date, and the predetermined period is a period obtained by adding the target periods before and after the reference date,
When the user terminal displays the sales status for each product, the change in the sales status in the target period before and after the reference date is determined for each product according to the display instruction for the change in the sales status for each product by the user. The business management assistance system according to any one of claims 1 to 6, wherein the mode is displayed. The sales status includes the order rate,
The user terminal displays the order rate in a display mode that indicates that the order rate is increasing for the product for which the order rate exceeds the target period after the reference date than before the reference date. On the other hand, the order rate is displayed in a display mode that indicates that the order rate is decreasing for the product in which the order rate is lower in the target period after the reference date than the reference date. The business management assistance system according to claim 7.   The user terminal compares the order rate in the target period before and after the reference date for each product, and displays the product with a higher increase rate of the order rate on the upper side, while the product with a higher decrease rate of the order rate The business management assistance system according to claim 8, which is displayed at a lower side. A plurality of user terminals used by a plurality of different users;
A server communicating with the plurality of user terminals;
A business management support method executed by a system comprising:
The user terminal transmits user information including information a1 related to sales performance in the user's store and information a2 related to cost management in the user's store to the server,
By analyzing the user information based on a predetermined analysis rule, the server acquires business management information C relating to the user's store and transmits the management information to the plurality of user terminals.
A business management assistance method in which the user terminal displays the business management information C in a hierarchical manner based on an instruction from the user and displays a sales situation for each product in the user's store for a predetermined period. For a system comprising a plurality of user terminals used by a plurality of different users and a server communicating with the plurality of user terminals,
The user terminal transmitting to the server user information including information a1 relating to sales performance in the user's store and information a2 relating to cost management in the user's store;
The server acquires the business management information C related to the user's store by analyzing the user information based on a predetermined analysis rule, and transmits the management information C to the plurality of user terminals;
Management for causing the user terminal to display the business management information C hierarchically based on the user's instruction and to display a sales status for each product in the user's store for a predetermined period. Administrative assistance program.