WO2019146800A1

WO2019146800A1 - Business management support system, business management support method, and business management support program

Info

Publication number: WO2019146800A1
Application number: PCT/JP2019/002990
Authority: WO
Inventors: 駿介甲斐
Original assignee: 株式会社リクルート
Priority date: 2018-01-29
Filing date: 2019-01-29
Publication date: 2019-08-01
Also published as: JP2019133268A

Abstract

To provide a business management support system and the like that can reduce the user labor conventionally involved in business analysis and contribute substantially to business improvement, this business management support system comprises: a plurality of first terminals that are used by a plurality of different users; a first server that communicates with the plurality of first terminals; and a second server that communicates with the plurality of first terminals and with the first server. The first terminals transmit user information A to the first server, the user information A including information a1 about operating performance at user stores and information a2 about cost management at the user stores. The first server transmits specific user information B from user information A to the second server. The second server analyzes the specific user information B on the basis of prescribed analysis rules so as to acquire business management information C about the user stores and transmits the business management information C to the plurality of first terminals. The first terminals display the business management information C hierarchically on the basis of user commands.

Description

Business management support system, business management support method, and business management support program

Cross-reference to related applications

This application is based on Japanese Patent Application No. 2018-012920 filed on Jan. 29, 2018, the contents of which are incorporated herein by reference.

The present invention relates to a business management support system, a business management support method, and a business management support program.

Recently, in a retail store, etc., a system having a point of sale (POS) function (hereinafter referred to as "POS register") and a system having an order entry (order acceptance) function (hereinafter referred to as "OES") It is widely used to perform ordering and accounting of goods. In addition, an attempt is made to analyze sales and inventory management for each product, and further, sales conditions by utilizing data obtained by the orders and accounting processes. For example, in patent document 1, sales and sales at each store are tabulated and recorded by introducing a system using a POS register in the food and drink business, and, in the case of a store belonging to a group chain, sales between stores An example is described in which efficiency of business management is improved by performing comparison and the like.

JP, 2013-137657, A

However, in the conventional business analysis and business management, it is actually the case that the person in charge selects and selects appropriate data from among various sales data and cost control data in a predetermined period of each store and carries out tabulation and analysis. It was necessary to do very laborious work. As a result, it was difficult to obtain analysis results that could contribute effectively to business management and management improvement, and it was difficult to say that the analysis results could be fed back to each store in a timely manner . Furthermore, for example, information on the business condition such as the operating condition and cost control condition of each store in the group chain can be visualized in real time and easily comparable with other stores, or specific information is selected from many information obtained Then, by analyzing in real time, the problem or the improvement point in the sales of each store is extracted significantly, and the attempt of drawing up an effective management improvement plan in a timely manner has not been sufficiently made. Therefore, the present invention has been made in view of such circumstances, and a business management support system capable of reducing the labor of the user in the conventional business analysis and sufficiently contributing to the business improvement, a method therefor, and a method therefor The purpose is to provide a program. More specifically, useful information on the business condition of each store is real-timed by extracting and aggressing useful information on sales performance and cost control in each store in a timely manner and efficiently analyzing the information. It is an object of the present invention to provide a business management support system that can be presented to the user in a comparable manner with other stores and its method, and a program therefor.

In order to solve the above-mentioned subject, the composition by one mode of this indication is as follows.
[1]
A plurality of first terminals used by a plurality of different users;
A first server in communication with the plurality of first terminals;
A second server communicating with the plurality of first terminals and the first server;
Equipped with
The first terminal transmits, to the first server, user information A including information a1 on sales performance of the user's store and information a2 on cost management in the user's store,
The first server holds the user information A received from the first terminal, and transmits specific user information B of the user information A to the second server.
The second server analyzes the specific user information B received from the first server based on a predetermined analysis rule, thereby acquiring business management information C regarding the store of the user, and the plurality of first servers Send to the terminal,
The first terminal hierarchically displays the management information C based on an instruction of the user.
Business management support system.

[2]
The first terminal acquires an application X for acquiring information a1 related to sales performance of the user in the store, and information a2 related to cost control in the store of the user and displays the management information C. Application Y is to be executed,
[1] The business management support system described.

[3]
The system further comprises a second terminal used by a manager who manages the store of the user and in communication with the second server,
The second terminal hierarchically displays the management information C based on an instruction of the manager.
The business management assistance system according to [1] or [2].

[4]
An application Z for displaying the management information C is executed on the second terminal.
[3] The business management support system described.

[5]
In the display of the management information C, management information in the stores of the plurality of users is displayed so as to be contrastable between the stores.
The business management assistance system in any one of [1] thru | or [4].

[6]
In the display of the management information C, the current sales performance and / or sales forecast at the store of the user are displayed so as to be contrastable with the sales target.
The business management assistance system in any one of [1] thru | or [4].

[7]
In the display of the management information C, the customer attracting situation at the store of the user is displayed so as to be contrastable for each attribute of the customer.
The business management assistance system in any one of [1] thru | or [4].

[8]
In the display of the management information C, the order status and / or the accounting status of the customer unit at the store of the user is displayed.
The business management assistance system in any one of [1] thru | or [4].

[9]
In the display of the management information C, the sales status of each product at the store of the user is displayed.
The business management system according to any one of [1] to [4].

[10]
A plurality of first terminals used by a plurality of different users, a first server communicating with the plurality of first terminals, and a second server communicating with the plurality of first terminals and the first server A business management assistance method implemented by the system,
The first terminal transmits, to the first server, user information A including information a1 on sales performance of the user's store and information a2 on cost management in the user's store,
The first server holds the user information A received from the first terminal, and transmits specific user information B of the user information A to the second server,
The second server analyzes the specific user information B received from the first server based on a predetermined analysis rule, thereby acquiring business management information C regarding the store of the user, and the plurality of first Send to the terminal,
The first terminal hierarchically displays the management information C based on an instruction from the user.
Business management assistance method.

[11]
A plurality of first terminals used by a plurality of different users, a first server communicating with the plurality of first terminals, and a second server communicating with the plurality of first terminals and the first server A management management assistance program that functions as a system comprising
The first terminal transmits, to the first server, user information A including information a1 on sales performance of the user's store and information a2 on cost management in the user's store,
The first server holds the user information A received from the first terminal, and transmits specific user information B of the user information A to the second server,
The second server analyzes the specific user information B received from the first server based on a predetermined analysis rule, thereby acquiring business management information C regarding the store of the user, and the plurality of first Send to the terminal,
The first terminal hierarchically displays the management information C based on an instruction from the user.
Business management assistance program.

According to the present invention, useful information on the business condition of each store can be real-timed by extracting and tallying useful information on sales performance and cost control in each store in a timely manner and efficiently analyzing such information. And, it can be presented to the user so as to be contrastable with other stores. This makes it possible to reduce the time and effort of the user in the conventional business analysis and sufficiently contribute to the business improvement. Further, such efficient processing can improve the processing speed of the entire system, save storage capacity, reduce the amount of communication data, and improve processing reliability.

It is a schematic block diagram (system block diagram) which shows one suitable embodiment of the network configuration which concerns on the business management assistance system by this indication. It is a schematic plan view which shows an example of the screen display of the management information C. FIG. It is a schematic plan view which shows an example of the screen display of the management information C. FIG. It is a schematic plan view which shows an example of the screen display of the management information C. FIG. It is a schematic plan view which shows an example of the screen display of the management information C. FIG. It is a schematic plan view which shows an example of the screen display of the management information C. FIG. It is a schematic plan view which shows an example of the screen display of the management information C. FIG. It is a schematic plan view which shows an example of the screen display of the management information C. FIG.

Hereinafter, embodiments of the present invention will be described in detail. The following embodiments are exemplifications for describing the present invention, and the present invention is not limited to the embodiments. Moreover, the present invention can be variously modified without departing from the scope of the invention. Further, those skilled in the art can adopt an embodiment in which each of the elements described below is replaced with an equivalent one, and such an embodiment is also included in the scope of the present invention. Furthermore, positional relationships such as upper, lower, left, and right shown as necessary are based on the display shown in the drawings unless otherwise specified. Furthermore, various dimensional ratios in the drawings are not limited to the illustrated ratios. Also, in the following, in order to facilitate understanding, an embodiment in which the present invention is realized using a terminal and a server capable of performing appropriate information processing will be described as an example, but as described above, The invention is not limited thereto.

<Example of configuration of business management support system>
FIG. 1 is a schematic configuration diagram (system configuration diagram) showing a preferred embodiment of a network configuration according to a business management support system according to the present disclosure. As shown in the figure, the business management support system 1 includes a plurality of user terminals 10 (first terminals), a relay server 20 (first server), an analysis server 30 (a first server), which are communicably connected to each other via a network NW. A second server) and an administrator terminal 40 (second terminal) are provided.

(Network NW)
The network NW is a communication line or communication network related to information processing including, for example, the Internet, and the specific configuration thereof is data between the user terminal 10, the relay server 20, the analysis server 30, and the administrator terminal 40. The configuration is not particularly limited as long as transmission and reception are possible, and it may be wired or wireless. Also, the network NW can be configured to include multiple types of communication lines, communication networks, and various network devices. For example, the network NW includes a wirelessly connected base station, a wireless LAN access point, a gateway device, a mobile communication network, a router, a modem, a dedicated or general-purpose line, the Internet, and the like.

(User terminal 10)
The user terminal 10 is a terminal installed in a retail store such as a restaurant and used by a store clerk (user) of each store, for example, a device having a POS register function and / or an OES function. Specifically, the user terminal 10 is not only a POS register and / or an OES dedicated device, but a device installed with an application for realizing a POS register function and / or an OES function, and a POS stored in the cloud An application for realizing the register function and / or the OES function, and a device that executes an application (Web application) having a POS register function and / or the OES function provided on the web can be mentioned.

Furthermore, in the present embodiment, as the user terminal 10, a tablet type terminal (including a smart phone, adopting a user interface (I / F) such as a touch panel and a display having high visibility and having a communication function with the network NW. ), A web browser and a POS register application (application X) installed, and a management control assistance web application (application Y) for acquiring information on cost control in each store to be described later and displaying management control information C Consider a portable information terminal where

The user terminal 10 performs network processing of user information A including information a1 on sales performance at each store and information a2 on cost management at each store acquired by executing the POS register application and the business management assistance web application. It has a function of receiving and appropriately displaying management information C regarding each store transmitted to the relay server 20 via the NW and transmitted from the analysis server 30 described later.

Further, the user terminal 10 has a hardware configuration as a general computer. Specifically, as shown in FIG. 2A, the user terminal 10 includes a CPU 11, a memory 12, a user interface 13, a communication interface 14, and a storage 15. These include, for example, an internal bus, an external bus, and They are mutually connected and configured via a system bus including an expansion bus.

The CPU 11 includes an arithmetic logic operation unit and various registers (program counter, data register, instruction register, general purpose register, etc.), controls the operation of the entire user terminal 10, and controls signals and information with other components. It performs transmission and reception of signals (data) and performs various types of arithmetic processing necessary for a business management assistance system. In addition, the CPU 11 interprets and executes the POS register application stored in the storage 15 and the business management support web application transmitted from the relay server 20, and the user operation of the user terminal 10 input to the user interface 13. While processing according to the information, the acquired various information is transmitted to the relay server 20 via the network NW. Furthermore, the CPU 11 displays or reproduces various data (text, images, sounds, etc.) transmitted from the analysis server 30 to the user terminal 10 on the user interface 13.

The memory 12 temporarily stores various programs read from the storage 15, a web application program provided from the relay server 20, and various data provided from the analysis server 30, and performs various processes according to a predetermined algorithm and program command. Run.

The user interface 13 is for exchanging information with the user, and, for example, an information input device such as a keyboard, a mouse, a touch panel, a touch pad, an audio input device such as a microphone, an image input device such as a camera , An image output device such as a display, and an audio output device such as a speaker.

The communication interface 14 is for controlling communication via a wired or wireless network NW, and is implemented as hardware such as a network adapter, various communication software, or a combination thereof.

The storage 15 is a logical device provided by a storage area of a physical device (for example, a computer readable recording medium such as a disk drive or semiconductor memory), and more specifically, is configured of a magnetic disk or flash memory Operating system program used for processing of the terminal 10, driver program for the user interface 13 (input device driver program, output device driver program, etc.), various data, communication log (recording), the above-mentioned web browser, POS register application, etc. Rewritable memory.

(Relay server 20)
The relay server 20 is, for example, a server computer, and realizes a server function by operating a predetermined server program in the server computer. In the present embodiment, the relay server 20 is not particularly limited. For example, the relay server 20 may be provided by a business operator or the like who assists or supports the business management of each store by the business management support system 1. The relay server 20 mainly stores the user information A including the information a1 on the sales record in each store received from the plurality of user terminals 10 and the information a2 on cost management in each store, and the stored user information A Among them, it has a function of transmitting specific user information B necessary for data analysis in the analysis server 30 to the analysis server 30 via the network NW.

Further, similarly to the user terminal 10, the relay server 20 has a hardware configuration as a general computer. Specifically, as shown in FIG. 1, the relay server 20 includes a CPU 21, a memory 22, a user interface 23, a communication interface 24, and a storage 25. These include, for example, an internal bus, an external bus, and an expansion bus. Are connected to one another via a system bus. Note that specific examples of these individual hardware configurations are substantially equivalent to the respective components in the user terminal 10 described above, and thus redundant description will be omitted here.

(Analysis server 30)
Similarly to the relay server 20, the analysis server 30 is, for example, a server computer, and realizes a server function by operating a predetermined server program in the server computer. In the present embodiment, the analysis server 30 is not particularly limited, but performs, for example, an analysis service using a general-purpose server for performing data analysis based on a predetermined analysis rule, in addition to the business operator of the above-described business management support system 1 It may be provided by a business operator or the like. The analysis server 30 performs data analysis based on a predetermined analysis rule mainly using the specific user information B received from the relay server 20, and obtains the business management information C related to each store obtained by this using the network NW. Function of transmitting to the user terminal 10 and the administrator terminal 40 via

Further, similarly to the user terminal 10, the analysis server 30 also has a hardware configuration as a general computer. Specifically, as shown in FIG. 1, the analysis server 30 includes a CPU 31, a memory 32, a user interface 33, a communication interface 34, and a storage 35, which include, for example, an internal bus, an external bus, and an expansion bus. Are connected to one another via a system bus. Note that specific examples of these individual hardware configurations are substantially equivalent to the respective components in the user terminal 10 described above, and thus redundant description will be omitted here.

(Administrator terminal 40)
The manager terminal 40 is a terminal used by a person in charge of the business management assistant system 1 described above, an operator of a support center, or a manager (supervisor) who performs general management of each store. The manager terminal 40 may be a tablet terminal or the like similar to the user terminal 10, and the same application as the application executed on the user terminal 10 (in particular, the business management support web application; application Z) is executed. Similar to the user terminal 10, the administrator terminal 40 has a function of receiving and appropriately displaying management information C on each store transmitted from the analysis server 30 via the network NW.

Further, similarly to the user terminal 10, the administrator terminal 40 also has a hardware configuration as a general computer. Specifically, as shown in FIG. 1, the administrator terminal 40 includes a CPU 41, a memory 42, a user interface 43, a communication interface 44, and a storage 45, which include, for example, an internal bus, an external bus, and an expansion bus. Connected to one another via a system bus including Note that specific examples of these individual hardware configurations are substantially equivalent to the respective components in the user terminal 10 described above, and thus redundant description will be omitted here.

<Processing example in the business management support system>
In the business management support system 1 configured as described above, the POS register application and the business management support web application are executed on the user terminal 10, and the business management support web application is provided on the administrator terminal 40. A preferred embodiment of business management assistance is described below.

In the present embodiment, when the user of each store instructs the user terminal 10 to execute the POS register application and various operations via the user interface 13 of the user terminal 10, the user terminal 10 executes the processing based on the program of the application. Processing is performed, and the CPU 11 transmits a signal requesting acquisition of a display screen to the relay server 20 via the communication interface 14. In addition, when the user of each store instructs the user terminal 10 to execute the business management assistance web application and various operations via the user interface 13 of the user terminal 10, the user terminal 10 performs processing based on the program of the application. Then, the CPU 11 transmits a signal requesting data analysis and a signal requesting acquisition of a predetermined display screen to the relay server 20 and the analysis server 30 via the communication interface 14.

The CPU 21 of the relay server 20 having received those request signals appropriately creates display data for that purpose, and transmits the created display data to the user terminal 10 via the communication interface 24. Also, the CPU 31 of the analysis server 30 that has received those request signals extracts specific user information B that is necessary information data from the relay server 20, and uses it to extract the contents of the request signal from the user. The data analysis along is performed, display data of the analysis result is appropriately created, and the created display data is transmitted to the user terminal 10 via the communication interface 34. The user terminal 10 having received the display data creates drawing data based on the display data by the CPU 11, outputs the created drawing data to the user interface 13 of the user terminal 10, and displays a predetermined screen.

Similarly, when the manager of the store instructs the manager terminal 40 to execute the management management assistance web application and various operations via the user interface 43 of the manager terminal 40, the manager terminal 40 instructs the program of the application concerned. Based on the processing, the CPU 41 transmits a signal requesting data analysis and a signal requesting acquisition of a predetermined display screen to the relay server 20 and the analysis server 30 via the communication interface 44.

The CPU 31 of the analysis server 30 having received those request signals extracts the specific user information B which is necessary information data from the relay server 20, and uses it to follow the contents of the request signal from the administrator. The data analysis is performed, display data of the analysis result is appropriately created, and the created display data is transmitted to the administrator terminal 40 via the communication interface 44. The administrator terminal 40 having received the display data creates drawing data based on the display data by the CPU 41, outputs the created drawing data to the user interface 43 of the administrator terminal 40, and displays a predetermined screen Do.

[Process by POS register application]
First, the user (register clerk) of each store operates the user terminal 10, taps an icon indicating a POS register application displayed on the user interface 13 (display), and activates the application in the CPU 11. A log-in (sign-in) screen to the POS system is displayed on the user interface 13 of the user terminal 10, and the user inputs information necessary for log-in. .

In addition, before or after login, various setting menus (for example, POS settings, device settings, screen settings, account settings, security settings, product list settings, accounting processing settings, product cost settings, various target settings An icon, a button or the like for selecting the etc.) is normally displayed or popped up on the user interface 13. The user can select a desired one from those setting menus and perform various settings as needed. After the necessary settings have been completed or when the settings have already been completed, the user switches the screen of the user interface 13 to a transaction processing menu for goods etc., and the user interface 13 of the user terminal 10 is used. By performing an input operation, it is possible to carry out order processing and accounting processing of goods etc.

The CPU 11 of the user terminal 10 communicates information set in the above-mentioned various setting menus as information a1 on sales results of the user's store, and information on order processing and accounting processing per hour or day in store sales, for example. It is timely transmitted to the relay server 20 using the interface 14. The CPU 21 of the relay server 20 receives the information using the communication interface 24 to collect information a1 on sales results in the store where the user terminal 10 is installed, and stores it in the storage 15.

[Processing by management management assistance web application]
On the other hand, the user (register clerk) of each store operates the user terminal 10 at an appropriate timing, and taps an icon indicating a business management assistance web application displayed on the user interface 13 (display), and the CPU 11 executes the application Launch A login (sign-in) screen to the business management system is displayed on the user interface 13 of the user terminal 10, and the user may input information necessary for login (it is naturally possible to enable automatic login from next time onwards). ).

Also, prior to login or after login completion, icons, buttons, and the like for selecting various setting menus (for example, device settings, screen settings, account settings, security settings, etc.) are normally displayed on the user interface 13 Or pop up. The user can select a desired one from those setting menus and perform various settings as needed. After the necessary setting is completed or when the setting is already completed, the user switches the screen of the user interface 13 to the management information display menu, and the input by the user interface 13 of the user terminal 10 An operation can be performed to view desired business management information C in various display menus.

On the other hand, a manager (supervisor) who performs general management of each store operates the manager terminal 40 at an appropriate timing, and the manager terminal 40 operates the same management management auxiliary web application as that executed by the user terminal 10. Can be launched. As a result, the manager can also browse the same management information C that can be browsed by the user of each store.

Here, FIGS. 2 to 8 each show an example (an example of the screen transition displayed on the user terminal 10 and the manager terminal 40) of the screen display of the business management information C provided as part of the business management assistance. It is a schematic plan view. Hereinafter, the example in the case of performing a business management assistance web application in the user terminal 10 installed in the store (dining restaurant) which provides eating-and-drinking service is demonstrated.

(Display management information of all stores and each store: Function 1)
(initial screen)
When the business management assistance web application is started in the user terminal 10, an initial screen is displayed on the user interface 13 (FIG. 2). As shown in the figure, text T20 and buttons B20 and B21 are displayed in the upper area of the initial screen.

The text T20 indicates the title of the currently running business management support web application. Further, the button B20 indicates a user ID currently logged in to the application and is for displaying a login screen (not shown) in a pop-up display by tapping. Furthermore, the button B21 is for requesting a predetermined person in charge (analysis member) to analyze the management state of each store based on various management information C obtained by the application, and by tapping A column screen (not shown) for inputting arbitrary request content pops up.

Further, buttons B22, B23, and B24 are displayed in the left area (below the text T20) in the initial screen.

A button B22 is used to display predetermined business management information C (all shop summary) in all shops where the user terminal 10 connected to the business management support system 1 is installed, for each shop and in a comparable manner among the shops. It is a thing. The button B23 is for instructing display of predetermined management information C (summary by store) in a specific store selected by the user from among all stores. Furthermore, button B24 instructs display of predetermined management information C (menu analysis) on a specific store group chain (store brand), a specific store, a specific eating and drinking category, a specific period, etc. selected by the user. It is to do.

Note that the screen displayed by tapping each button B22, B23, B24, and various pieces of management information C displayed on the screen of the lower hierarchy thereof are the user information A stored in the storage 25 of the relay server 20. The specific user information B extracted from among the above is further analyzed, summarized, classified, etc. by the CPU 31 of the analysis server 30 based on a predetermined rule. Further, the text T20, the buttons B20 to B24, the text T22 described later, or the text and buttons of the same type as those in FIG. 2 are also displayed on the screens shown in FIGS. 3 to 8 described later.

(All stores summary)
Here, the initial screen of FIG. 2 is also an example of a screen displayed when the user taps the button B22 (all store summary) on another display screen. In the main area of this screen, texts T21, T22, and a list L20 are displayed from the upper side to the lower side.

The text T21 indicates that the management information C displayed on this screen is a list of the main indexes. Further, the text T22 indicates the date when this screen display is being performed. In addition, List L20 is the “all store summary” regarding sales status and business management status, for all stores, each store name, cumulative sales for the current month (Yen) for each store, sales achievement status for the current month (sales to sales target for the current month) Actual ratio:%) Cost ratio (% of actual sales or operating cost of material to the current month:%), labor cost ratio (% of actual sales to operating profit or month of the material cost:%) Show. As described above, in FIG. 2, all pieces of management information of the selected target stores are displayed so as to be comparable for each store and among the stores.

In addition, the list L20 can be scrolled up and down (however, the line of the item label (heading line) is fixedly displayed), and even if the data of all the stores are not displayed in one screen, You can view the data of all those stores. In addition, when there are a plurality of group chains (store brands) to which each store belongs, it is possible to select a specific group chain by, for example, a pull-down menu, and "all stores for all stores belonging to the selected group chain "Summary" may be displayed.

Furthermore, each item label except the store name in the list L20 is set to function as a tappable button itself, and when the user taps the desired item label (column), the numerical value of the item label The list can be sorted in ascending or descending order. For example, the screen of FIG. 2 shows a state in which the data of each store is sorted in ascending order of the numerical value of the sales achievement status. Furthermore, the data row itself of each store is also set to function as a tappable button, and when the user taps the data row of the desired store, the "store summary" described below is displayed .

(Summary by store)
That is, in the initial screen of FIG. 2, when the user taps a data line of a desired store name (for example, “Japanese-style pub Recruit Shibuya store”), for example, a screen shown in FIG. 3 is displayed. In the main area of this screen, a text T30, a graph G30, a list L30, buttons B30 and R30, and tiles D30 to D33 are displayed as "summarized by store".

The text T30 indicates the name of the selected store (target store for which the summary by store is displayed). The graph G30 is obtained by plotting, for each store, the sales status of all the stores of the group chain (store brand) to which the target store belongs. Furthermore, the list L30 is a list of store names displayed in the graph G30. Furthermore, the button B30 is for selecting / switching the stores displayed in the list L30 for each predetermined group. Furthermore, a label R30 indicates data types selectable from the current screen display and data types currently displayed. For example, in FIG. 3, the text color of "store summary" is different from the others and is underlined, which indicates that "store summary" is selected. In addition, the tiles D30 to D33 indicate data included in the selected data type among the analysis results obtained by the analysis server 30. As described above, in FIG. 3, all pieces of management information of the selected target stores are displayed in a comparable manner among the stores for each store.

Here, in the graph G30, the horizontal axis represents the difference (or a ratio) between the average sales situation of a plurality of stores within a peripheral area of a predetermined distance from the location of the target store and the sales situation of the target store. The vertical axis shows the difference (or the ratio) between the sales achievement rate of the target store and the sales achievement rate as of the current year. In other words, the horizontal axis of the graph G30 is one of the indicators showing the degree of popularity and bustling degree in the area where the target store is present, and the vertical axis is one of the indicators for measuring the growth rate of the target store It is. At this point, the stores plotted in each quadrant of the graph G30 perform well in the order of the first quadrant (upper right), the second quadrant (upper left), the fourth quadrant (lower right), and the third quadrant (lower left) You can say that.

Further, in the graph G30, the stores classified into each of the quadrants are color-coded and plotted, and it is easy to visually and intuitively grasp how strong the business results of each store are. Furthermore, each plot point of the graph G30 is assigned a number indicating the order of the level of strong performance, and in the list L30, the store names are listed in the numerical order (that is, the order of strong performance). The list L30 is set to be scrollable up and down.

Furthermore, a button B30 provided between the graph G30 and the list L30 is an iconic representation of all quadrants and quadrants in the graph G30 schematically and color-coded, and selecting and tapping each icon Thus, the store group displayed in the list L30 can be selected. For example, in FIG. 3, underbars are attached to icons indicating plot stores in all quadrants (that is, all stores belonging to the same group chain), thereby indicating that all stores are selected. The names of all the stores are displayed in the list L30 corresponding to.

Also, the data shown in the tiles D30 to D33 represents a summary of the sales situation of the selected target store. In the tile D30, the current month's cumulative sales (total monthly sales), the sales achievement status (sales to target), the cost ratio (cost) of the target stores displayed in the “all store summary” of FIG. In addition to the numerical data of labor cost ratio (labor cost), the difference of sales amount compared with the same day last year (the upward triangle shows "increase"), and the day trend of the sales target (sales plan) of this month A line chart is displayed showing the transition of the sales results to the day for the day.

Here, the cost rate (cost) and the labor cost rate (labor cost) are indexes for grasping the status of the cost (material cost) for the sales and the labor cost on a daily basis, and the user pays daily labor cost and material cost. It is numerical data calculated when the (purchased amount) is input from the user terminal 10. That is, these daily labor costs and material costs are information a2 related to the cost control of the user's store, and relates to the sales performance and the like of the user's store acquired by executing the POS register application in the user terminal 10. The user information A is configured together with the information a1.

Further, these daily labor costs and material costs can be input at an appropriate timing when the business management assistance web application is executed in the user terminal 10. Specifically, for example, “F / L input” (F represents “Food” (food cost) and “L” is provided below the text T22 in FIG. 3 and adjacent to the label R30. When the button B31 displaying “Labor” (labor cost) is tapped, an input screen shown in FIG. 4 is displayed, for example. In the figure, the contents of the screen displayed in FIG. 3 are displayed in a state of reduced lightness, and the F / L input screen is displayed brightly on the front side thereof. This F / L input screen is composed of text T40, column C40, button B40, list L40, and button B41.

The text T40 indicates that it is an F / L input. A column C40 is for the user to numerically enter a date, labor cost and purchase price. Furthermore, the button B40 is for storing a user input value. Furthermore, the list L40 is a list of daily input data so far (not shown in FIG. 4). Furthermore, the button B41 is for closing the F / L input screen and returning to the screen displayed immediately before (here, the display screen of FIG. 3).

In the column of tile D30 in FIG. 3 and the target store (Recruit Cafe Shibuya store) in FIG. 2, both the cost rate (cost) and the labor cost rate (labor cost) are displayed as “0”. When the F / L is actually input, the cost rate (cost) and labor cost rate (labor cost) at that time are calculated from the input value and sales amount, and displayed on the screen. Ru.

Returning to FIG. 3, in tile D31, as the data on the number of guests of the selected target store, the total number of visitors of the current month, the difference and percentage of the total number of visitors compared to the same month last year, the visitors for the last 30 days A comparison of the total number of visitors and the total number of visitors over the 30 days from the most recent 30 days to the most recent 60 days (absolute value, overall increase or decrease, increase or decrease by visit form (reserved or direct visit)) is displayed (upward triangle mark Indicates "increase", and the downward triangle indicates "decrease"). In tile D32, the average customer unit price for the current month and the difference and ratio of the customer unit price compared with the same month last year are displayed as data on the customer unit price in the target store (an upward triangle indicates “increase Show “). Further, on the tile D33, an indicator etc. regarding so-called QSC (Q: quality (quality), S: service (service), C: cleanliness) is displayed. In addition, in FIG. 3, only the text which shows that the present condition is under preparation is displayed.

Here, tiles D30 to D32 are themselves set to function as tappable buttons, and tapping them displays a screen displaying more detailed management information C related to each tile. Ru. In addition, the text display described as "store summary", "index", "customer information", and "order" listed in the label R30 displayed in FIG. 3 is itself as a tappable button. It is set to work. For example, tapping the “store summary” in the label R30 displays the screen of FIG. 3 (same as tapping the button B23), and tapping the “index” displays the same screen as tapping the tile D30, If "tap customer information" is tapped, the same detail screen as when tapping the tile D31 is displayed, and when "order" is tapped, the same detail screen as when tapping the tile D32 is displayed.

(Display of management information related to F / L management of this month: Function 2)
Next, when the “index” in the tile D30 or the label R30 on which the main indicator of the sales status in the selected target store is displayed, the screen illustrated in FIG. 5 is displayed, for example. It should be noted that the numerical data shown in FIG. 5 is an example based on date data different from the numerical data shown in FIG.

In the main area of this screen shown in FIG. 5, the tile D50 and the list L50 are displayed from the upper side to the lower side.

The tile D50 indicates the cumulative sales at the end of the current month, the cost rate, and the predicted value of the labor cost rate (landing forecast) calculated in the analysis server 30 according to the predetermined rules, and below them, in FIG. An enlarged view of a line surface graph is also displayed, which shows the daily transition of sales results until the day relative to the daily transition of the sales target (sales plan) of the current month displayed on the tile D30. As described above, in FIG. 5, the current sales performance and sales forecast at the selected target store are displayed so as to be compared with the sales target. Further, the list L50 shows daily sales (including the number of visitors), cumulative sales, sales target achievement rate, cost rate (F rate), and labor cost rate (L rate) as business records in the target store.

(Display of business management information pertaining to customer attendance: function 3)
Furthermore, when the text of “acquisition of customers” in the tile D31 or the label R30 on which data relating to the number of customers in the selected target store is displayed, a screen illustrated in FIG. 6 is displayed, for example. The numerical data shown in FIG. 6 is an example based on the data of the same date as the numerical data shown in FIG.

In the main area of the screen shown in FIG. 6, tiles D60, D61, and D62 are displayed from the upper side to the lower side.

The tile D60 indicates the difference between the number of visitors of the current month at the target store and the number of visitors compared to the same month last year. The tile D61 is data also displayed on the tile D31 in FIG. 3, and the visit route is the cumulative number of visitors for the last 30 days and the cumulative number of visitors for the 30 days from the most recent 30 to the most recent 60 days The data (absolute value, total increase / decrease, increase / decrease according to visit form (reserved or direct visit)) by focusing on the difference of Furthermore, tile D62 is data (absolute value, classified by customer group) comparing the total number of visitors for the last 30 days and the total number of visitors for the 30 days from the last 30 days to the most recent 60 days, focusing on the difference in the customer base Increase or decrease of As described above, in FIG. 6, the customer attracting situation at the selected target store is displayed in a contrastable manner for each attribute of the customer (visitor).

In addition, as a comparison according to the customer class in the tile D62, the following classification | fractionation is mentioned, for example.
・ Reserved customers / direct visitors ・ weekdays / Friday / Saturday ・ small number of people / large number of people ・ first meeting / second meeting (counting visits after a certain time as second meeting)

Further, the display of the main area of this screen shown in FIG. 6 is set to be able to scroll up and down, and a tile D63 is further displayed below the tile D62. This tile D62 is, for example, the statistical information shown below regarding reservation customers in the latest 30 days, comparison of those statistical information with similar statistical information in 30 days from the latest 30 days to the latest 60 days, and the weather in the latest 30 days Indicates information. Also in this respect, in FIG. 6, the customer attracting situation in the selected target store is displayed in a contrastable manner for each attribute of the customer (visitor).

・ The number of browsing (page view: PV) of the website of the store and the ratio of the number of PV of the store to the total number of PV of the store in the surrounding area (share)
-Failure rate and failure number of telephone reservation-Number of visitor group including and good customers (regular customers)-Canceled customer number and cancellation rate-Course reserved customer number and ratio-Day of fine weather and cloudy sky

These statistical information can be used by the user to, for example, the user reservation information on the user terminal 10 or the web reservation management system on the web site, for example, the information on reservation / cancellation transmitted to the store side by communication means such as a home page or telephone or email of the store. It is collected by inputting and transmitting to the relay server 20 via the network NW. Also, the upward triangles displayed on the numerical values in these tiles indicate "increase", and the downward triangles indicate "decrease".

(Display of business management information related to the order status and / or accounting status per customer unit: Function 4)
In addition, when the “order” in the tile D32 or the label R30 on which data relating to the customer unit price in the selected target store is displayed, the screen illustrated in FIG. 7 is displayed, for example. It should be noted that the numerical data shown in FIG. 7 is an example based on date data different from the numerical data shown in any of FIGS. 3 and 5.

A list L70 is displayed in the main area of this screen shown in FIG. The list L70 is a list of slip (receipt) data for each shop customer (customer), which is the sales record of the current month at the target shop, the visit date and time of the shop customer, the staying time at the shop, the number of persons, the sales amount, the customer unit price , And indicates the cost rate. As described above, FIG. 7 displays the order status and / or the accounting status for each customer (visitor) in the selected target store.

The list L70 can be scrolled up and down (the line of the item label (header line) is fixedly displayed), and even if the data of all the slips are not displayed in one screen, they can not be displayed. You can view the data of all the slips of. Moreover, in the list L70, paying attention to the customer unit price and the cost ratio, those exceeding the predetermined customer unit price (for example, 2500 yen) and the cost ratio (for example, 30%) set in advance as a measure of their quality are exceeded Those not present are displayed separately by, for example, the color coding of the column.

Furthermore, each item label in the list L70 is itself set to function as a tappable button, and when the user taps the desired item label (column), the numerical values of the item label are in ascending order or descending order You can sort the list. For example, the screen of FIG. 7 shows a state in which the data of each slip is sorted in the descending order of arrival date and time. Furthermore, the data line itself of each slip is set to function as a tappable button, and when the user taps the data line of the desired slip, the menu name ordered as the detailed content of the slip, A list in which the food category to which the menu belongs, the attribute (for example, whether it is a normal menu or a recommended menu), the unit price, the number of ordered items, the sales, the cost, etc. is popped up (not shown).

(Display of management information related to the sales situation of each product: Function 5)
In addition, when the button B24 (menu analysis) displayed in the left area of each screen is tapped, the screen shown in FIG. 8 is displayed, for example.

In the main area of the screen shown in FIG. 7, text T80, columns C80 and C81, a tile D80, a button B80, and a list L80 are displayed from the upper side to the lower side.

The text T80 indicates that the management information C displayed on this screen is the result of menu analysis. The column C80 is for setting a target category and conditions of menu analysis and instructing display of a report of analysis results. More specifically, the column C80 is a pull-down column for selecting a specific group chain from a plurality of group chains (store brands) displayed by pull-down, a menu category displayed by pull-down (eg various all-you-can-drink, vegetables, Pull-down column for selecting a specific menu category from the course, sweetness, all-purpose, etc.), for selecting a specific store from a plurality of stores displayed in a pull-down (all stores belonging to a specific selected group chain) It comprises a pull-down column and a button for displaying a report analyzed under those conditions.

Further, the column C81 is for setting a reference date in menu analysis and a target period before and after it (30 days before, 2 weeks before, 2 weeks after, etc.). Still further, tile D80 shows changes in sales, number of visitors, average customer unit price, and gross profit (per day and per month) in the comparison period set in column C81 as a summary of menu analysis results. .

Furthermore, the list L80 indicates, as a result of menu analysis, the order rate for each menu, the number of orders per day (the number of orders), and the composition ratio for the comparison target period set in the column C81 and the selected menu category. (Percentage of the total number of menus of the menu category to the total number of orders), sales per day and its composition ratio (ratio of the total menus of the menu category to total sales), and gross profit per day and its composition ratio ( Indicates the ratio of the total menu to the gross profit of the menu category. In addition, the button B80 sets the display mode of the menu analysis result displayed in the list L80 to "change" (comparison before and after the reference date set in the column C81) and "actual value" (set in the column C81) It is for switching by the actual value after a reference day. As described above, FIG. 8 displays the sales situation for each product in the selected target store. Incidentally, the display of the main area of this screen shown in FIG. 8 is set to be able to scroll up and down, and even if the data of all the menus are not displayed in one screen in list L80, You can view the data of the whole menu.

According to the business management support system 1 configured as described above and the method and program thereof, the information on the sales record of the user's store acquired by the processing by the POS register application (application X) executed on the user terminal 10 user information A including a1 and information a2 related to cost management in the shop of the user, which is input by the processing by the management management support web application (application Y) executed by the user terminal 10, for example, as the daily data It is sent to and accumulated. Further, specific user information B of user information A is appropriately extracted and analyzed by the analysis server 30, and various management information C as a result thereof is fed back to the user terminal 10 and the administrator terminal 40 in a timely manner. Sent and displayed hierarchically.

Therefore, the user and the manager simplify useful management information useful for business improvement and management improvement without spending time manually analyzing all the business performance data collected every day, for example, on a monthly basis. And timely acquisition. As described above, according to the present invention, useful information regarding the business condition of each store can be obtained by extracting and tallying useful information regarding sales performance and cost control in each store of the user in a timely manner and analyzing such information efficiently. Information can be presented to the user in real time and in contrast with other stores. As a result, it is possible to reduce the time and effort of the user and the manager in the conventional business analysis and to sufficiently contribute to the business improvement.

In addition, as a display function of the business management information C, the business management support system 1 particularly displays the business management information of all the stores and each store (all store summary and summary by store) (function 1), F / L management of the current month Management information display (function 2) related to customer acquisition, business management information display (function 3) related to customer attracting situation, management management information display (function 4) related to order status and / or accounting status for each customer, sales situation for each product It is possible to provide a plurality of useful functions such as management management information display (function 5) related to the above, and furthermore, data display related to each function can be performed by extremely simple operation (processing with a small number of taps), Furthermore, an environment in which the user (store site) and the manager can easily share the same information is maintained. Therefore, based on the common recognition between the user (store site) and the manager, significant suggestions (tips) and clues for business improvement that were difficult to obtain even if it took a lot of time and effort as in the past. It can be obtained easily and in a timely manner. Therefore, it is possible to further improve the management improvement effect in the store of each user.

Furthermore, in other words, according to the business management support system 1, the user and the manager understand intuitively the sales (that is, the number of visitors x customer unit price), the cost, and the labor cost, which are so-called main indexes especially in food and drink management. Since it can be visualized as easy-to-use information data, it is possible to provide significant hints and clues to improve these key indicators, such as cost management, customer attraction plans, menu development, and operation improvement at store sites It is possible to propose from the perspective of

As described above, the present invention is not limited to the above-described embodiment and the above-described modified example, and various modifications can be made without departing from the scope of the invention. That is, the said embodiment is only a mere illustration in all the points, and is not interpreted restrictively. In addition, each processing flow described above can be executed in parallel by changing the order arbitrarily or as long as no contradiction occurs in the processing contents.

For example, the POS register application may not be installed on the user terminal 10, but may be provided and executed as a web application, and the business management support web application is installed and executed on the user terminal 10 instead of the web application. It is also good.

In addition, the processing by the business management support system is not limited to the execution range of the POS register application and the business management support web application, and other applications and web services (for example, OES application, web reservation service, ordering application, reception It is preferable that the process is extended to processing using information data acquired by executing various applications and the like in cooperation with the ordering platform service and the like. Furthermore, provision (feedback) of business management information C in the business management support system may of course be provided to users and administrators as monthly and annual reports, in addition to daily real-time processing.

Furthermore, if it is anticipated that sales performance will be difficult to achieve the sales target, the user and administrator may be configured to be alerted accordingly by an appropriate method. An algorithm for determining the presence or absence of fraud in the accounting process may be incorporated based on the slip data, and an alert may be issued for the suspicious accounting process by an appropriate method.

Also, it is possible to use the user terminal 10 or the administrator terminal 40 as part or all of the hardware functions of the relay server 20 and the analysis server 30. That is, any of the computer devices connected via the network NW can function as a server. Furthermore, any computer device that can be connected to the network NW may be used as the user terminal 10 and the administrator terminal 40. Furthermore, as the user terminal 10 and the administrator terminal 40, in addition to a tablet terminal, a personal computer (PC), a home game machine, a portable game machine, a portable telephone, a smartphone (multifunctional portable telephone), a portable information terminal (PDA) ), Portable music players, electronic book readers, and other computer devices. In addition, the relay server 20 and the analysis server 30 may be constituted by a single computer device or may be constituted by a plurality of computer devices distributed on the network NW. A single computer may be equipped with multiple server and database functions.

As described above, the business management support system of the present invention, and the method and program thereof are all related to software and hardware related to the business management of the store and the field related to the business support, design, manufacture, sales, service services Can be used widely and effectively for activities such as providing

DESCRIPTION OF SYMBOLS 1 ... Management management assistance system, 10 ... User terminal (1st terminal), 11, 21, 31, 41 ... CPU, 12, 22, 32, 42 ... Memory, 13, 23, 33, 43 ... User interface, 14, 24, 34, 44: communication interface, 15, 25, 35, 45: storage, 20: relay server (first server), 30: analysis server (second server), 40: administrator terminal (second terminal), B20, B21, B23, B24, B31, B40, B41, B80 ... buttons, C40, C80, C81 ... columns, D30, D31, D32, D33, D60, D61, D62, D80 ... tiles, G30 ... graphs, L20, L30, L40, L50, L70, L80 ... list, NW ... network, R30 ... labels, T20, T21, T22, T30, 40, T50, T80 ... text.

Claims

A plurality of first terminals used by a plurality of different users;
A first server in communication with the plurality of first terminals;
A second server communicating with the plurality of first terminals and the first server;
Equipped with
The first terminal transmits, to the first server, user information A including information a1 on sales performance of the user's store and information a2 on cost management in the user's store,
The first server holds the user information A received from the first terminal, and transmits specific user information B of the user information A to the second server.
The second server analyzes the specific user information B received from the first server based on a predetermined analysis rule, thereby acquiring business management information C regarding the store of the user, and the plurality of first servers Send to the terminal,
The first terminal hierarchically displays the management information C based on an instruction of the user.
Business management support system.
The first terminal acquires an application X for acquiring information a1 related to sales performance of the user in the store, and information a2 related to cost control in the store of the user and displays the management information C. Application Y is to be executed,
The business management assistance system according to claim 1.
The system further comprises a second terminal used by a manager who manages the store of the user and in communication with the second server,
The second terminal hierarchically displays the management information C based on an instruction of the manager.
The business management assistance system according to claim 1.
An application Z for displaying the management information C is executed on the second terminal.
The business management assistance system according to claim 3.
In the display of the management information C, management information in the stores of the plurality of users is displayed so as to be contrastable between the stores.
The business management assistance system according to claim 1.
In the display of the management information C, the current sales performance and / or sales forecast at the store of the user are displayed so as to be contrastable with the sales target.
The business management assistance system according to claim 1.
In the display of the management information C, the customer attracting situation at the store of the user is displayed so as to be contrastable for each attribute of the customer.
The business management assistance system according to claim 1.
In the display of the management information C, the order status and / or the accounting status of the customer unit at the store of the user is displayed.
The business management assistance system according to claim 1.
In the display of the management information C, the sales status of each product at the store of the user is displayed.
The business management system according to claim 1.
A plurality of first terminals used by a plurality of different users, a first server communicating with the plurality of first terminals, and a second server communicating with the plurality of first terminals and the first server A business management assistance method implemented by the system,
The first terminal transmits, to the first server, user information A including information a1 on sales performance of the user's store and information a2 on cost management in the user's store,
The first server holds the user information A received from the first terminal, and transmits specific user information B of the user information A to the second server,
The second server analyzes the specific user information B received from the first server based on a predetermined analysis rule, thereby acquiring business management information C regarding the store of the user, and the plurality of first Send to the terminal,
The first terminal hierarchically displays the management information C based on an instruction from the user.
Business management assistance method.
A plurality of first terminals used by a plurality of different users, a first server communicating with the plurality of first terminals, and a second server communicating with the plurality of first terminals and the first server A management management assistance program that functions as a system comprising
The first terminal transmits, to the first server, user information A including information a1 on sales performance of the user's store and information a2 on cost management in the user's store,
The first server holds the user information A received from the first terminal, and transmits specific user information B of the user information A to the second server,
The second server analyzes the specific user information B received from the first server based on a predetermined analysis rule, thereby acquiring business management information C regarding the store of the user, and the plurality of first Send to the terminal,
The first terminal hierarchically displays the management information C based on an instruction from the user.
Business management assistance program.