JP6934499B2 - Business management assistance system, business management assistance method, and business management assistance program - Google Patents

Description

The present invention relates to a business management assistance system, a business management assistance method, and a business management assistance program.

Recently, at retail stores, etc., a register having a point-of-sale (POS) function (hereinafter referred to as "POS register") and a system having an order entry (order acceptance) function (hereinafter referred to as "OES") have been introduced. It is widely used to order goods and perform accounting. Attempts have also been made to utilize the data obtained from these orders and accounting processes to manage sales and inventory for each product, and to analyze the sales situation. For example, in Patent Document 1, by introducing a system using a POS register in the restaurant business, sales at each store can be aggregated and recorded, and in the case of stores belonging to a group chain, sales between stores can be obtained. An example of improving the efficiency of business management by making comparisons is described.

Japanese Unexamined Patent Publication No. 2013-137657

However, in conventional business analysis and business management, the actual situation is that the person in charge selects appropriate data from various sales data and cost management data for a predetermined period of each store and aggregates and analyzes it. Therefore, it was necessary to perform a very laborious work. As a result, it was difficult to obtain analysis results that could effectively contribute to business management and business improvement, and it was difficult to say that the analysis results could be fed back to each store in a timely manner. .. Furthermore, for example, information on business conditions such as the business status and cost management status of each store in the group chain can be visualized in real time and easily in comparison with other stores, and specific information is selected from a large amount of acquired information. Attempts have not yet been made to significantly extract problems and improvements in the sales of each store and formulate effective management improvement measures in a timely manner by analyzing them in real time.

Therefore, the present invention has been made in view of such circumstances, and is a business management assistance system capable of reducing the time and effort of the user in the conventional business analysis and sufficiently contributing to the management improvement, a method thereof, and a business management assistance system for that purpose. The purpose is to provide a program. More specifically, by extracting and aggregating useful information on sales performance and cost management at each store in a timely manner and efficiently analyzing the information, useful information on the business condition of each store can be obtained in real time. The purpose is to provide a business management assistance system, a method thereof, and a program for that purpose, which can be presented to the user in comparison with other stores.

In order to solve the above problems, the configuration according to one aspect of the present disclosure is as follows.
[1]
Multiple primary terminals used by multiple users who are different from each other,
A first server that communicates with the plurality of first terminals,
A second server that communicates with the plurality of first terminals and the first server,
With
The first terminal transmits user information A including information a1 regarding the sales performance of the user's store and information a2 regarding cost management at the user's store to the first server.
The first server holds the user information A received from the first terminal, and transmits specific user information B among the user information A to the second server.
The second server acquires the business management information C regarding the user's store by analyzing the specific user information B received from the first server based on a predetermined analysis rule, and obtains the plurality of first servers. Send to the terminal,
The first terminal hierarchically displays the business management information C based on the instruction of the user.
Business management assistance system.

[2]
The first terminal is for acquiring the application X for acquiring the information a1 regarding the sales performance of the user's store and the information a2 for the cost management at the user's store and displaying the business management information C. Application Y is to be executed,
[1] The business management assistance system described.

[3]
Further provided with a second terminal used by the administrator who manages the user's store and communicating with the second server.
The second terminal hierarchically displays the business management information C based on the instruction of the manager.
The business management assistance system described in [1] or [2].

[4]
The second terminal is for executing the application Z for displaying the business management information C.
[3] The business management assistance system described.

[5]
In the display of the business management information C, the business information in the stores of the plurality of users is displayed for each store and in comparison between the stores.
The business management assistance system according to any one of [1] to [4].

[6]
In the display of the business management information C, the current sales performance and / or sales forecast at the user's store is displayed so as to be able to be compared with the sales target.
The business management assistance system according to any one of [1] to [4].

[7]
In the display of the business management information C, the customer attraction status in the store of the user is displayed so as to be comparable for each customer attribute.
The business management assistance system according to any one of [1] to [4].

[8]
In the display of the business management information C, the order status and / or the accounting status of each customer in the user's store is displayed.
The business management assistance system according to any one of [1] to [4].

[9]
In the display of the business management information C, the sales status of each product in the user's store is displayed.
The business management system according to any one of [1] to [4].

[10]
It includes a plurality of first terminals used by a plurality of different users, a first server that communicates with the plurality of first terminals, and a second server that communicates with the plurality of first terminals and the first server. It is a business management assistance method executed by the system.
The first terminal transmits user information A including information a1 regarding the sales performance of the user's store and information a2 regarding cost management at the user's store to the first server.
The first server holds the user information A received from the first terminal, and transmits specific user information B among the user information A to the second server.
The second server analyzes the specific user information B received from the first server based on a predetermined analysis rule, thereby acquiring the business management information C regarding the user's store, and the plurality of firsts. Send to the terminal,
The first terminal hierarchically displays the business management information C based on the instruction of the user.
Business management assistance method.

[11]
A plurality of first terminals used by a plurality of different users, a first server that communicates with the plurality of first terminals, and a second server that communicates with the plurality of first terminals and the first server. It is a business management assistance program that functions as a system equipped with
The first terminal transmits user information A including information a1 regarding the sales performance of the user's store and information a2 regarding cost management at the user's store to the first server.
The first server holds the user information A received from the first terminal, and transmits specific user information B among the user information A to the second server.
The second server analyzes the specific user information B received from the first server based on a predetermined analysis rule, thereby acquiring business management information C regarding the user's store, and the plurality of firsts. Send to the terminal,
The first terminal hierarchically displays the business management information C based on the instruction of the user.
Business management assistance program.

According to the present invention, useful information on the business performance and cost management of each store is extracted and aggregated in a timely manner, and by efficiently analyzing such information, useful information on the business condition of each store can be obtained in real time. Moreover, it can be presented to the user in comparison with other stores. This makes it possible to reduce the time and effort of the user in the conventional management analysis and sufficiently contribute to the management improvement.

It is a schematic block diagram (system block diagram) which shows one preferable embodiment of the network configuration which concerns on the business management assistance system by this invention. It is a schematic plan view which shows an example of the screen display of the business management information C. It is a schematic plan view which shows an example of the screen display of the business management information C. It is a schematic plan view which shows an example of the screen display of the business management information C. It is a schematic plan view which shows an example of the screen display of the business management information C. It is a schematic plan view which shows an example of the screen display of the business management information C. It is a schematic plan view which shows an example of the screen display of the business management information C. It is a schematic plan view which shows an example of the screen display of the business management information C.

Hereinafter, embodiments of the present invention will be described in detail. It should be noted that the following embodiments are examples for explaining the present invention, and the present invention is not intended to be limited only to the embodiments thereof. Further, the present invention can be modified in various ways as long as it does not deviate from the gist thereof. Further, those skilled in the art can adopt an embodiment in which each element described below is replaced with an equal one, and such an embodiment is also included in the scope of the present invention. Furthermore, the positional relationship such as up, down, left, and right shown as necessary shall be based on the indicated display unless otherwise specified. Furthermore, the various dimensional ratios in the drawings are not limited to the ratios shown. Further, in the following, in order to facilitate understanding, an embodiment in which the present invention is realized by using a terminal and a server capable of performing appropriate information processing will be described as an example, but as described above. The present invention is not limited thereto.

<Configuration example of business management assistance system>
FIG. 1 is a schematic configuration diagram (system configuration diagram) showing a preferred embodiment of a network configuration according to the business management assistance system according to the present invention. As shown in the figure, the business management auxiliary system 1 includes a plurality of user terminals 10 (first terminal), a relay server 20 (first server), and an analysis server 30 (first server) connected to each other so as to be able to communicate with each other via a network NW. It is configured to include a second server) and an administrator terminal 40 (second terminal).

(Network NW)
The network NW is a communication line or communication network related to information processing including, for example, the Internet, and its specific configuration is data between a user terminal 10, a relay server 20, an analysis server 30, and an administrator terminal 40. There is no particular limitation as long as it is configured to be able to send and receive, and it does not matter whether it is wired or wireless. Further, the network NW may be configured to include a plurality of types of communication lines, communication networks, and various network devices. For example, the network NW includes a base station to be wirelessly connected, a wireless LAN access point, a gateway device, a mobile communication network, a router, a modem, a dedicated or general-purpose line, the Internet, and the like.

(User terminal 10)
The user terminal 10 is a terminal installed in a retail store such as a restaurant and used by a clerk (user) of each store, and is, for example, a device having a POS register function and / or an OES function. Specifically, the user terminal 10 includes not only a dedicated device for the POS register and / or OES, but also a device on which an application for realizing the POS register function and / or the OES function is installed, and a POS stored in the cloud. Examples thereof include an application for realizing the register function and / or the OES function, a device for executing an application (web application) having the POS register function and / or the OES function provided on the web, and the like.

Further, in the present embodiment, as the user terminal 10, a tablet terminal (including a smartphone) that employs a user interface (I / F) such as a touch panel and a display having high visibility and has a communication function with a network NW. ), A web browser and a POS register application (application X) are installed, and a business management auxiliary web application (application Y) for acquiring information on cost management at each store described later and displaying business management information C. Is assumed to be a portable information terminal in which is executed.

The user terminal 10 networks the user information A including the information a1 regarding the sales performance at each store and the information a2 regarding the cost management at each store acquired by executing the POS register application and the business management auxiliary web application. It has a function of transmitting to the relay server 20 via the NW and receiving and appropriately displaying the business management information C regarding each store transmitted from the analysis server 30 described later.

Further, the user terminal 10 has a hardware configuration as a general computer. Specifically, as shown in FIG. 2A, the user terminal 10 includes a CPU 11, a memory 12, a user interface 13, a communication interface 14, and a storage 15, which are, for example, an internal bus, an external bus, and an external bus. It is configured to be connected to each other via a system bus including an expansion bus.

The CPU 11 is composed of an arithmetic and logical operation unit and various registers (program counter, data register, instruction register, general-purpose register, etc.), controls the operation of the entire user terminal 10, and controls signals and information with other components. In addition to transmitting and receiving signals (data), it also performs various arithmetic processes required in the business management assistance system. Further, the CPU 11 interprets and executes the POS register application stored in the storage 15 and the business management auxiliary web application transmitted from the relay server 20, and operates the user of the user terminal 10 input to the user interface 13. Processing is performed according to the information, and various acquired information is transmitted to the relay server 20 via the network NW. Further, the CPU 11 displays or reproduces various data (text, image, voice, etc.) transmitted from the analysis server 30 to the user terminal 10 on the user interface 13.

The memory 12 temporarily stores various programs read from the storage 15, web application programs provided by the relay server 20, and various data provided by the analysis server 30, and performs various processes according to a predetermined algorithm and program command. To execute.

The user interface 13 is for exchanging information with the user, for example, an information input device such as a keyboard, a mouse, a touch panel, and a touch pad, a voice input device such as a microphone, and an image input device such as a camera. , An image output device such as a display, and an audio output device such as a speaker.

The communication interface 14 is for controlling communication via a wired or wireless network NW, and is implemented as hardware such as a network adapter, various communication software, or a combination thereof.

The storage 15 is a logical device provided by a storage area of a physical device (for example, a computer-readable recording medium such as a disk drive or a semiconductor memory), and specifically, is composed of a magnetic disk, a flash memory, or the like, and is composed of a user. Operating system programs used for processing terminal 10, driver programs for user interface 13 (input device driver programs, output device driver programs, etc.), various data, communication logs (records), the above-mentioned web browser, POS register application, etc. Rewritable storage.

(Relay server 20)
The relay server 20 is, for example, a server computer, and realizes a server function by operating a predetermined server program on the server computer. In the present embodiment, the relay server 20 is not particularly limited, but may be provided by, for example, a business operator who assists or supports the business management of each store by the business management assistance system 1. The relay server 20 mainly stores user information A including information a1 regarding sales performance at each store and information a2 regarding cost management at each store received from a plurality of user terminals 10, and the stored user information A. Among them, it has a function of transmitting specific user information B necessary for data analysis in the analysis server 30 to the analysis server 30 via the network NW.

Further, the relay server 20 has a hardware configuration as a general computer like the user terminal 10. Specifically, as shown in FIG. 1, the relay server 20 includes a CPU 21, a memory 22, a user interface 23, a communication interface 24, and a storage 25, which include, for example, an internal bus, an external bus, and an expansion bus. It is configured to be connected to each other via the including system bus. Since the specific examples of these individual hardware configurations are substantially the same as the respective components in the user terminal 10 described above, duplicate description here will be omitted.

(Analysis server 30)
Like the relay server 20, the analysis server 30 is, for example, a server computer, and the server function is realized by operating a predetermined server program on the server computer. In the present embodiment, the analysis server 30 is not particularly limited, but for example, in addition to the business operator of the business management assistance system 1 described above, an analysis service is provided by a general-purpose server for performing data analysis based on a predetermined analysis rule. It can be provided by a business operator or the like. The analysis server 30 mainly performs data analysis based on a predetermined analysis rule using the specific user information B received from the relay server 20, and obtains the business management information C for each store in the network NW. It has a function of transmitting to the user terminal 10 and the administrator terminal 40 via the above.

Further, the analysis server 30 also has a hardware configuration as a general computer like the user terminal 10. Specifically, as shown in FIG. 1, the analysis server 30 includes a CPU 31, a memory 32, a user interface 33, a communication interface 34, and a storage 35, which include, for example, an internal bus, an external bus, and an expansion bus. It is configured to be connected to each other via the including system bus. Since the specific examples of these individual hardware configurations are substantially the same as the respective components in the user terminal 10 described above, duplicate description here will be omitted.

(Administrator terminal 40)
The administrator terminal 40 is a terminal used by the person in charge of the business operator of the above-mentioned business management assistance system 1, the operator of the support center, or the administrator (supervisor) who manages the overall management of each store. Examples of the administrator terminal 40 include a tablet-type terminal similar to the user terminal 10, and the same application as the application executed on the user terminal 10 (particularly, a business management auxiliary web application; application Z) is executed. Like the user terminal 10, the administrator terminal 40 has a function of receiving business management information C regarding each store transmitted from the analysis server 30 via the network NW and appropriately displaying it.

Further, the administrator terminal 40 also has a hardware configuration as a general computer like the user terminal 10. Specifically, as shown in FIG. 1, the administrator terminal 40 includes a CPU 41, a memory 42, a user interface 43, a communication interface 44, and a storage 45, which are, for example, an internal bus, an external bus, and an expansion bus. It is configured to be connected to each other via a system bus including. Since the specific examples of these individual hardware configurations are substantially the same as the respective components in the user terminal 10 described above, duplicate description here will be omitted.

<Processing example in business management assistance system>
In the business management assistance system 1 configured in this way, it is provided by executing the POS register application and the business management assistance web application on the user terminal 10 and executing the business management assistance web application on the administrator terminal 40. A preferred embodiment of business management assistance will be described below.

In the present embodiment, when the user of each store instructs the user terminal 10 to execute the POS register application and various operations via the user interface 13 of the user terminal 10, the user terminal 10 is based on the program of the application. After processing, the CPU 11 transmits a signal requesting acquisition of the display screen to the relay server 20 via the communication interface 14. Further, when the user of each store instructs the user terminal 10 to execute the business management auxiliary web application and various operations via the user interface 13 of the user terminal 10, the user terminal 10 performs processing based on the program of the application. Then, the CPU 11 transmits a signal requesting data analysis and a signal requesting acquisition of a predetermined display screen to the relay server 20 and the analysis server 30 via the communication interface 14.

The CPU 21 of the relay server 20 that has received the request signals appropriately creates display data for that purpose, and transmits the created display data to the user terminal 10 via the communication interface 24. Further, the CPU 31 of the analysis server 30 that has received these request signals extracts specific user information B, which is necessary information data, from the relay server 20, and uses it to describe the content of the request signal from the user. Data analysis is performed according to the above, display data of the analysis result is appropriately created, and the created display data is transmitted to the user terminal 10 via the communication interface 34. The user terminal 10 that has received the display data creates drawing data based on the display data by the CPU 11, outputs the created drawing data to the user interface 13 of the user terminal 10, and displays a predetermined screen.

Similarly, when the store administrator instructs the administrator terminal 40 to execute the business management auxiliary web application and various operations via the user interface 43 of the administrator terminal 40, the administrator terminal 40 tells the program of the application. Based on this, the CPU 41 transmits a signal requesting data analysis and a signal requesting acquisition of a predetermined display screen to the relay server 20 and the analysis server 30 via the communication interface 44.

The CPU 31 of the analysis server 30 that has received these request signals extracts specific user information B, which is necessary information data, from the relay server 20, and uses the information according to the content of the request signal from the administrator. The data is analyzed, the display data of the analysis result is appropriately created, and the created display data is transmitted to the administrator terminal 40 via the communication interface 44. The administrator terminal 40 that has received the display data creates drawing data based on the display data by the CPU 41, outputs the created drawing data to the user interface 43 of the administrator terminal 40, and displays a predetermined screen. do.

[Processing by POS register application]
First, the user (register person in charge) of each store operates the user terminal 10, taps the icon indicating the POS register application displayed on the user interface 13 (display), and starts the application on the CPU 11. A login (sign-in) screen for the POS system is displayed on the user interface 13 of the user terminal 10, and the user inputs information necessary for login (of course, automatic login may be enabled from the next time onward). ..

In addition, before login or after login is completed, various setting menus (for example, POS setting, device setting, screen setting, account setting, security setting, product list setting, accounting processing setting, product cost setting, various target setting) Etc.) are normally displayed or pop-up displayed on the user interface 13. The user can select a desired one from those setting menus and make various settings as needed. After those necessary settings are completed, or when those settings have already been completed, the user switches the screen of the user interface 13 to the accounting processing menu of the product or the like, and uses the user interface 13 of the user terminal 10. It is possible to perform order processing and accounting processing of products and the like by performing an input operation.

The CPU 11 of the user terminal 10 communicates information set in the above-mentioned various setting menus and information on, for example, hourly or daily order processing and accounting processing in the store sales, as information a1 regarding the sales performance of the user in the store. It is transmitted to the relay server 20 in a timely manner using the interface 14. The CPU 21 of the relay server 20 collects the information a1 regarding the business performance in the store where the user terminal 10 is installed by receiving the information using the communication interface 24, and stores it in the storage 15.

[Processing by business management assistance web application]
On the other hand, the user (registered person in charge) of each store operates the user terminal 10 at an appropriate timing, taps the icon indicating the business management assistance web application displayed on the user interface 13 (display), and the CPU 11 performs the application. To start. A login (sign-in) screen for the business management system is displayed on the user interface 13 of the user terminal 10, and the user inputs information necessary for login (of course, automatic login may be enabled from the next time onward. ).

In addition, icons and buttons for selecting various setting menus (for example, device settings, screen settings, account settings, security settings, etc.) are normally displayed on the user interface 13 prior to login or after login is completed. Or it is displayed in a pop-up. The user can select a desired one from those setting menus and make various settings as needed. After those necessary settings are completed, or when those settings have already been completed, the user switches the screen of the user interface 13 to the business management information display menu, and inputs by the user interface 13 of the user terminal 10. By performing the operation, the desired business management information C can be browsed in various display menus.

On the other hand, the administrator (supervisor) who manages each store also operates the administrator terminal 40 at an appropriate timing, and on the administrator terminal 40, the same business management auxiliary web application as that executed on the user terminal 10 is executed. Can be started. As a result, the manager can also browse the same business management information C that can be browsed by the user of each store.

Here, FIGS. 2 to 8 show an example of the screen display of the business management information C provided as a part of the business management assistance (an example of the screen transition displayed on the user terminal 10 and the administrator terminal 40), respectively. It is a schematic plan view. Hereinafter, an example in which the business management assistance web application is executed on the user terminal 10 installed in the store (restaurant) that provides the restaurant service will be described.

(Display of business management information for all stores and each store: Function 1)
(initial screen)
When the business management assistance web application is started on the user terminal 10, the initial screen is displayed on the user interface 13 (FIG. 2). As shown in the figure, the text T20 and the buttons B20 and B21 are displayed in the upper area of this initial screen.

The text T20 indicates the title of the business management assistance web application currently being executed. The button B20 indicates a user ID currently logged in to the application, and is for tapping to display a login screen (not shown) in a pop-up. Further, the button B21 is for requesting a predetermined person in charge (analysis member) to analyze the business condition of each store based on various business management information C obtained by the application, and by tapping the button B21. A column screen (not shown) for inputting arbitrary request contents is displayed in a pop-up.

In addition, buttons B22, B23, and B24 are displayed in the left side area (below the text T20) on this initial screen.

Button B22 is for displaying predetermined business management information C (summary of all stores) in all stores where the user terminal 10 connected to the business management assistance system 1 is installed so that it can be compared for each store and between stores. It is a thing. Further, the button B23 is for instructing the display of predetermined business management information C (summary for each store) in a specific store selected by the user from all the stores. Further, the button B24 instructs to display predetermined business management information C (menu analysis) for a specific store group chain (store brand) selected by the user, a specific store, a specific food / drink category, a specific period, and the like. It is for doing.

The screen displayed by tapping each button B22, B23, B24 and various business management information C displayed on the screen of the lower layer thereof are the user information A stored in the storage 25 of the relay server 20. The specific user information B extracted from the information is further analyzed, summarized, classified, and the like by the CPU 31 of the analysis server 30 based on a predetermined rule. Further, the text T20, the buttons B20 to B24 in FIG. 2, the text T22 described later, or texts and buttons of the same type thereof are also displayed on the screens shown in FIGS. 3 to 8 described later.

(Summary of all stores)
Here, the initial screen of FIG. 2 is also an example of a screen displayed when the user taps the button B22 (summary of all stores) on another display screen. In the main area of this screen, the texts T21, T22, and the list L20 are displayed from the upper side to the lower side.

The text T21 indicates that the business management information C displayed on this screen is a list of main indicators. Further, the text T22 indicates the date on which this screen display is performed. In addition, List L20 is a "summary of all stores" related to sales status and business management status. Actual ratio:%), cost ratio (ratio of material cost to actual sales or operating income for the current month:%), and labor cost ratio (ratio of material cost to actual sales or operating income for the current month:%) show. As described above, in FIG. 2, all the management information of the selected target stores is displayed for each store and can be compared between the stores.

The list L20 can be scrolled up and down (however, the item label line (heading line) is fixedly displayed), and even if the data of all stores is not displayed in one screen, the list L20 can be scrolled up and down. You can browse the data of all those stores. In addition, when there are multiple group chains (store brands) to which each store belongs, for example, a pull-down menu can be used to enable selection of a specific group chain, and "all stores" for all stores belonging to the selected group chain can be selected. You may want to display "summary".

Further, each item label other than the store name in the list L20 is set to function as a tappable button by itself, and when the user taps the desired item label (column), the numerical value of the item label is displayed. The list can be sorted in ascending or descending order. For example, the screen of FIG. 2 shows a state in which the data of each store is sorted in ascending order of the numerical value of the sales achievement status. Furthermore, the data line of each store itself is set to function as a tappable button, and when the user taps the data line of the desired store, the "summary by store" explained below is displayed. ..

(Summary by store)
That is, when the user taps the data line of the desired store name (for example, "Izakaya Recruit Shibuya store") on the initial screen of FIG. 2, the screen shown in FIG. 3 is displayed, for example. In the main area of this screen, text T30, graph G30, list L30, buttons B30, R30, and tiles D30 to D33 are displayed as "summary by store".

The text T30 indicates the name of the selected store (target store for which the store-specific summary is displayed). Further, the graph G30 is a plot of the sales status of all the stores of the group chain (store brand) to which the target store belongs for each store. Further, the list L30 is a list of store names displayed on the graph G30. Furthermore, the button B30 is for selecting / switching the stores displayed in the list L30 for each predetermined group. Furthermore, the label R30 indicates a data type that can be selected from the current screen display and a data type that is currently displayed. For example, in FIG. 3, the text color of "store summary" is different from the others and an underscore is attached, which indicates a state in which "store summary" is selected. In addition, tiles D30 to D33 indicate data included in the selected data type among the analysis results obtained by the analysis server 30. As described above, in FIG. 3, all the management information of the selected target stores is displayed for each store and can be compared between the stores.

Here, in the graph G30, the horizontal axis represents the difference (or a ratio) between the average sales status of a plurality of stores in the surrounding area at a predetermined distance from the location of the target store and the sales status of the target store. The vertical axis shows the difference (or a ratio) between the sales achievement rate of the target store in the same period of the previous year and the sales achievement rate as of this year. In other words, the horizontal axis of the graph G30 is one of the indexes showing the popularity and the degree of bustle in the area where the target store exists, and the vertical axis is one of the indexes for measuring the growth rate of the target store. Is. In this respect, the stores plotted in each quadrant of the graph G30 performed well in the order of the first quadrant (upper right), the second quadrant (upper left), the fourth quadrant (lower right), and the third quadrant (lower left). You can say that.

Further, in the graph G30, the stores classified into each of these quadrants are color-coded and plotted, making it easy to visually and intuitively grasp the degree of favorable performance of each store. Further, each plot point of the graph G30 is given a number indicating the order of the degree of good performance, and in the list L30, the store names are listed in the order of the number (that is, the order of good performance). The list L30 is set so that it can be scrolled up and down.

Furthermore, the button B30 provided between the graph G30 and the list L30 is a schematic and color-coded icon display of all quadrants and each quadrant in the graph G30, and each icon can be selected and tapped. Therefore, the store group displayed in the list L30 can be selected. For example, in FIG. 3, an underscore is attached to an icon indicating plot stores in all quadrants (that is, all stores belonging to the same group chain), thereby indicating a state in which all stores are selected. Corresponding to, all store names are displayed in the list L30.

Further, the data shown on the tiles D30 to D33 represent a summary of the sales status of the selected target store. On tile D30, as the main indicators, the current month's cumulative sales (monthly cumulative total), sales achievement status (sales vs. target), cost ratio (cost) of the target store displayed in the "summary of all stores" in Fig. 2. In addition to the numerical data of the labor cost ratio (personnel cost), the difference in sales amount compared to the same day last year (the upward triangle indicates "increase"), and the daily transition of the sales target (sales plan) for the current month. A line graph showing the daily transition of sales results up to the current day is displayed.

Here, the cost ratio (cost) and the labor cost ratio (personnel cost) are indexes for daily grasping the status of the cost (material cost) and the labor cost with respect to the sales, and the user can use the daily labor cost and the material cost. It is numerical data calculated when (purchase amount) is input from the user terminal 10. That is, these daily labor costs and material costs are information a2 regarding cost management in the user's store, and are related to sales results such as sales in the user's store acquired by executing the POS register application on the user terminal 10. User information A is configured together with information a1.

In addition, these daily labor costs and material costs can be input at appropriate timings when the business management assistance web application is executed on the user terminal 10. Specifically, for example, "F / L input" (F represents "Food" (foodstuff cost)) provided below the text T22 in FIG. 3 and adjacent to the label R30, and L represents "Food". When the button B31 displayed as "Labor" (representing labor cost) is tapped, for example, the input screen shown in FIG. 4 is displayed. In the figure, the content of the screen displayed in FIG. 3 is displayed in a reduced brightness state, and the F / L input screen is displayed in a bright pop-up in front of the screen. This F / L input screen is composed of a text T40, a column C40, a button B40, a list L40, and a button B41.

The text T40 indicates that it is an F / L input. Further, the column C40 is for the user to numerically input the date, labor cost and purchase amount. Further, the button B40 is for storing the input value by the user. Furthermore, the list L40 is a list of input data for each day so far (omitted in FIG. 4). Furthermore, the button B41 is for closing the F / L input screen and returning to the screen displayed immediately before (here, the display screen of FIG. 3).

In the columns of tile D30 in FIG. 3 and the target store (recruit cafe Shibuya store) in FIG. 2, both the cost rate (cost) and the labor cost rate (personnel cost) are displayed as "0". , When F / L input is actually performed, the cost rate (cost) and labor cost rate (personnel cost) at that time are calculated from those input values and sales amount and displayed on the screen. NS.

Returning to FIG. 3, on tile D31, as data on the number of customers of the selected target store, the cumulative number of visitors in the current month, the difference and ratio of the cumulative number of visitors compared to the same month last year, and the number of visitors in the last 30 days. The comparison between the cumulative number and the cumulative number of visitors in the 30 days from the last 30 days to the last 60 days (absolute value, overall increase / decrease, increase / decrease by store visit type (reservation or direct visit)) is displayed (upward triangle mark). Indicates "increase", and the downward triangle indicates "decrease"). In addition, tile D32 displays the average customer unit price for the current month and the difference and ratio of the customer unit price compared to the same month last year as data on the customer unit price at the target store (the upward triangle mark is "increase". ”). Further, on the tile D33, an index related to so-called QSC (Q: quality (quality), S: service (service), C: cleanliness (cleanliness)) and the like are displayed. In FIG. 3, only the text indicating that the preparation is currently being made is displayed.

Here, the tiles D30 to D32 are set to function as tappable buttons themselves, and when they are tapped, a screen for displaying more detailed business management information C related to each tile is displayed. NS. In addition, the text display described as "store summary", "index", "customer attraction information", and "order" listed on the label R30 displayed in FIG. 3 is itself a tappable button. It is set to work. For example, tapping "Store Summary" on label R30 displays the screen shown in FIG. 3 (same as tapping button B23), and tapping "Index" displays the same detail screen as when tapping tile D30. It is set so that when the "customer attraction information" is tapped, the same detail screen as when the tile D31 is tapped is displayed, and when the "order" is tapped, the same detail screen as when the tile D32 is tapped is displayed.

(Business management information display related to F / L management for the current month: Function 2)
Next, when the "index" on the tile D30 or the label R30 on which the main index of the sales status in the selected target store is displayed is tapped, for example, the screen shown in FIG. 5 is displayed. It should be noted that the numerical data displayed in FIG. 5 is an example based on data having a date different from the numerical data displayed in FIG.

In the main area of this screen shown in FIG. 5, tiles D50 and list L50 are displayed from the upper side to the lower side thereof.

The tile D50 shows the predicted values (landing forecast) of the cumulative sales, the cost rate, and the labor cost rate as of the end of the month calculated by the analysis server 30 according to a predetermined rule, and below them, in FIG. An enlarged view of a line graph showing the daily transition of the sales performance up to the current day with respect to the daily transition of the sales target (sales plan) of the current month displayed on the tile D30 is also displayed. As described above, in FIG. 5, the current sales performance and sales forecast of the selected target store are displayed so as to be able to be compared with the sales target. In addition, the list L50 shows daily sales (including the number of visitors), cumulative sales, sales target achievement rate, cost rate (F ratio), and labor cost rate (L ratio) as business records at the target store.

(Display of business management information related to customer attraction status: Function 3)
Further, when the text of "customer attraction analysis" on the tile D31 or the label R30 displaying the data regarding the number of customers in the selected target store is tapped, the screen shown in FIG. 6 is displayed, for example. The numerical data displayed in FIG. 6 is an example based on the data on the same date as the numerical data displayed in FIG.

In the main area of this screen shown in FIG. 6, tiles D60, D61, and D62 are displayed from the upper side to the lower side thereof.

The tile D60 shows the difference in the number of visitors in the current month and the number of visitors in the target store as compared with the same month last year. The tile D61 is also the data displayed on the tile D31 in FIG. 3, and the cumulative number of visitors in the last 30 days and the cumulative number of visitors in the 30 days from the last 30 days to the last 60 days are set as a store visit route. The data (absolute value, overall increase / decrease, increase / decrease by store visit type (reservation or direct visit)) are shown. Furthermore, tile D62 is data comparing the cumulative number of visitors in the last 30 days and the cumulative number of visitors in the 30 days from the last 30 days to the last 60 days, focusing on the difference in the customer base (absolute value, by customer base). Increase / decrease) is shown. As described above, in FIG. 6, the customer attraction status in the selected target store is displayed in a comparable manner for each attribute of the customer (customer visiting the store).

In addition, as the comparison by the customer group in the tile D62, for example, the following classification can be mentioned.
・ Reservation customers / direct visitors ・ Weekdays / Fridays and Saturdays ・ Small number of people / large number of people ・ Primary party / secondary party (visits after the specified time are counted as secondary parties)

Further, the display of the main area of this screen shown in FIG. 6 is set so that it can be scrolled up and down, and the tile D63 is further displayed below the tile D62. This tile D62 shows, for example, the following statistical information about reserved customers in the last 30 days, comparison of those statistical information with the same kind of statistical information in the 30 days from the last 30 days to the last 60 days, and the weather in the last 30 days. Show information. In this respect as well, FIG. 6 displays the customer attraction status at the selected target store in a comparable manner for each attribute of the customer (customer visiting the store).

・ Ratio (share) of the number of PVs of the store to the number of browsing (page views: PV) of the store's homepage and the total number of PVs of the stores in the surrounding area
・ Number of unsuccessful telephone reservations and number of unsuccessful cases ・ Number of visitor groups including customers (regular customers) and their ratio ・ Number of canceled customers and cancellation rate ・ Number of course reserved customers and their ratio ・ Number of sunny and cloudy days

In addition, as for these statistical information, the information regarding the reservation / cancellation transmitted to the store side by the store's homepage or communication means such as telephone or e-mail is transmitted to the user terminal 10 or the web reservation management system on the website, for example. It is collected by inputting and transmitting to the relay server 20 via the network NW. In addition, the upward triangle marks given to the numerical values in these tiles indicate "increase", and the downward triangle marks indicate "decrease".

(Display of business management information related to order status and / or accounting status of each customer: Function 4)
Further, when the "order" on the tile D32 or the label R30 on which the data on the customer unit price at the selected target store is displayed is tapped, the screen shown in FIG. 7, for example, is displayed. It should be noted that the numerical data displayed in FIG. 7 is an example based on the data of a date different from the numerical data displayed in any of FIGS. 3 and 5.

List L70 is displayed in the main area of this screen shown in FIG. 7. This list L70 is a list of slip (receipt) data for each customer (customer), which is the business record of the current month at the target store, and includes the date and time of the visitor's visit, the staying time at the store, the number of people, the sales amount, and the customer unit price. , And the cost rate. As described above, FIG. 7 displays the order status and / or the accounting status of each customer (customer) at the selected target store.

The list L70 can be scrolled up and down (the line of the item label (heading line) is fixedly displayed), and even if the data of all the slips are not displayed in one screen, they are displayed. You can browse the data of all the slips of. Further, in the list L70, attention is paid to the customer unit price and the cost rate, and the customer unit price (for example, 2500 yen) and the cost rate (for example, 30%), which are set in advance as a guideline for their good or bad, are exceeded or exceeded, respectively. Those that do not exist are displayed separately, for example, by color-coding the columns.

Further, each item label in the list L70 is set to function as a tappable button by itself, and when the user taps a desired item label (column), the numerical value of the item label is in ascending or descending order. You can sort the list. For example, the screen of FIG. 7 shows a state in which the data of each slip is sorted in descending order of the visit date and time. Furthermore, the data line of each slip is also set to function as a tappable button, and when the user taps the data line of the desired slip, the detailed contents of the slip include the ordered menu name. A list containing the cooking category to which the menu belongs, attributes (for example, whether it is a normal menu or a recommended menu), unit price, number of ordered items, sales, cost, etc. is displayed in a pop-up (not shown).

(Display of business management information related to sales status of each product: Function 5)
In addition, when the button B24 (menu analysis) displayed in the left area of each screen is tapped, for example, the screen shown in FIG. 8 is displayed.

In the main area of this screen shown in FIG. 7, text T80, columns C80, C81, tile D80, button B80, and list L80 are displayed from the upper side to the lower side thereof.

The text T80 indicates that the business management information C displayed on this screen is the result of the menu analysis. Further, the column C80 is for setting the target category and conditions of the menu analysis and instructing the display of the analysis result report. More specifically, the column C80 is a pull-down column for selecting a specific group chain from a plurality of pull-down group chains (store brands), a pull-down menu category (for example, various all-you-can-drink, vegetables, etc.). A pull-down column for selecting a specific menu category from courses, sweetness, sushi, etc., and a pull-down display for selecting a specific store from multiple stores (all stores belonging to the selected specific group chain) It consists of a pull-down column and a button for displaying the report analyzed under those conditions.

Further, the column C81 is for setting a reference date in the menu analysis and a target period before and after it (30 days before and after, 2 weeks before and after, 1 week before and after, etc.). Furthermore, tile D80 shows changes in sales, number of visitors, average customer unit price, and gross profit (per day and per month) during the comparison period set in column C81 as a summary of the results of menu analysis. ..

Furthermore, as a result of the menu analysis, the list L80 shows the order rate for each menu and the number of orders per day (number of orders) and the composition ratio thereof for the comparison target period set in the column C81 and the selected menu category. (Ratio to the total number of orders for all menus in the menu category) Daily sales and its composition ratio (Ratio to the total sales of all menus in the menu category), and gross profit per day and its composition ratio (Ratio to the total number of orders for all menus in the menu category) The ratio to the total gross profit of all menus in the menu category) is shown. In addition, the button B80 sets the display mode of the menu analysis result displayed in the list L80 to "change" (comparison before and after the reference date set in column C81) and "actual value" (column C81). It is for switching according to the actual value after the reference date). As described above, FIG. 8 displays the sales status of each product at the selected target store. The display of the main area of this screen shown in FIG. 8 is set so that it can be scrolled up and down, and even if the data of all menus is not displayed in one screen in the list L80, those are displayed. You can browse the data of all menus.

According to the business management assistance system 1 configured as described above, and its method and program, information on the sales performance of the user in the store acquired by the processing by the POS register application (application X) executed on the user terminal 10. User information A including a1 and information a2 regarding cost management in the user's store, which is input by processing by the business management auxiliary web application (application Y) executed by the user terminal 10, is, for example, the relay server 20 as daily data. It is sent to and accumulated. Further, the specific user information B among the user information A is appropriately extracted and analyzed by the analysis server 30, and various business management information Cs as a result are fed back to the user terminal 10 and the administrator terminal 40 in a timely manner. Sent and displayed hierarchically.

Therefore, users and managers can easily simplify useful business management information that is useful for business improvement and business improvement without the trouble of manually analyzing all the business performance data collected every day, for example, on a monthly basis. It can be acquired in a timely manner. As described above, according to the present invention, useful information regarding the sales performance and cost management of each store of the user is extracted and aggregated in a timely manner, and such information is efficiently analyzed, thereby being useful regarding the business condition of each store. Information can be presented to the user in real time and in comparison with other stores. As a result, it is possible to reduce the time and effort of users and managers in the conventional management analysis and sufficiently contribute to management improvement.

In addition, the business management assistance system 1 has, as a display function of business management information C, particularly business management information (summary of all stores and summary by store) display (function 1) of all stores and each store, F / L management of the current month. Business management information display related to (function 2), business management information display related to customer attraction status (function 3), business management information display related to order status and / or accounting status for each customer (function 4), sales status for each product It is possible to provide a plurality of useful functions such as business management information display (function 5), and data display related to each function can be performed by an extremely simple operation (processing with a small number of taps). Furthermore, an environment is created in which users (store sites) and managers can easily share the same information. Therefore, based on the common understanding of users (store sites) and managers, significant suggestions (hints) and clues for management improvement, which were difficult to obtain even after spending a lot of time and effort as in the past, are provided. , Can be obtained easily and in a timely manner. Therefore, it is possible to further improve the management improvement effect of each user in the store.

Furthermore, in other words, according to the business management assistance system 1, users and managers can intuitively understand the so-called main indicators of food and beverage management, such as sales (that is, number of visitors x unit price per customer), costs, and labor costs. Since it can be visualized as easy-to-use information data, significant suggestions (hints) and clues for improving these main indicators can be provided from various perspectives such as cost management, customer attraction plans, menu development, and operational improvement at store sites. It is possible to make proposals from various perspectives.

As described above, the present invention is not limited to the above-described embodiment and the modifications already described, and various modifications can be made without departing from the gist thereof. That is, the above embodiment is merely an example in all respects and is not interpreted in a limited manner. In addition, each of the above-mentioned processing flows can be arbitrarily changed in order or executed in parallel within a range that does not cause a contradiction in the processing contents.

For example, the POS register application may be provided and executed as a web application without being installed on the user terminal 10, and the business management auxiliary web application may be installed and executed on the user terminal 10 instead of the web application. May be good.

In addition, the processing by the business management assistance system is not limited to the execution range of the POS register application and the business management assistance web application, and other applications and web services (for example, OES application, web reservation service, ordering application, receiving / receiving application). It is also preferable to expand the processing using the information data acquired by executing these various applications in cooperation with the ordering platform service, etc.). Further, the provision (feedback) of the business management information C in the business management assistance system may, of course, be provided to the user and the manager as a monthly or annual report in addition to the daily real-time processing, for example.

Furthermore, if the sales performance is expected to be difficult to achieve the sales target, an alert to that effect may be issued to the user and the administrator by an appropriate method, and further. , An algorithm for determining the presence or absence of fraud in accounting processing may be incorporated based on slip data, and the rate may be reported by an appropriate method even for suspicious accounting processing.

It is also possible to use the user terminal 10 or the administrator terminal 40 as a part or all of the hardware functions of the relay server 20 and the analysis server 30. That is, any computer device connected via the network NW can function as a server. Furthermore, any computer device that can be connected to the network NW may be used as the user terminal 10 and the administrator terminal 40. Furthermore, the user terminal 10 and the administrator terminal 40 include a personal computer (PC), a home-use game device, a portable game machine, a mobile phone, a smartphone (multifunctional mobile phone), and a personal digital assistant (PDA) in addition to a tablet terminal. ), Portable music players, electronic book readers, and other computer devices. In addition, the relay server 20 and the analysis server 30 may be composed of a single computer device or a form composed of a plurality of computer devices distributed on the network NW. , A single computer may have multiple server and database functions.

From the above description, the business management assistance system of the present invention, and its methods and programs, include general technology, design, manufacturing, sales, and service services related to software and hardware related to the business management of stores and the fields related to the assistance. It can be widely and effectively used for activities such as the provision of.

1 ... Business management assistance system, 10 ... User terminal (first terminal), 11,21,31,41 ... CPU, 12,22,32,42 ... Memory, 13,23,33,43 ... User interface, 14, 24, 34, 44 ... communication interface, 15, 25, 35, 45 ... storage, 20 ... relay server (first server), 30 ... analysis server (second server), 40 ... administrator terminal (second terminal), B20, B21, B23, B24, B30, B31, B40, B41, B80 ... Button, C40, C80, C81 ... Column, D30, D31, D32, D33, D60, D61, D62, D80 ... Tile, G30 ... Graph, L20, L30, L40, L50, L70, L80 ... list, NW ... network, R30 ... label, T20, T21, T22, T30, T40, T50, T80 ... text.

Claims (11)

Multiple primary terminals used by multiple users who are different from each other,
A first server that communicates with the plurality of first terminals,
A second server that communicates with the plurality of first terminals and the first server,
With
The first terminal transmits user information A including information a1 regarding the sales performance of the user's store and information a2 regarding cost management at the user's store to the first server.
The first server holds the user information A received from the first terminal, and transmits specific user information B among the user information A to the second server.
The second server acquires the business management information C regarding the user's store by analyzing the specific user information B received from the first server based on a predetermined analysis rule, and obtains the plurality of first servers. Send to the terminal,
The first terminal hierarchically displays the business management information C based on the instruction of the user, and is a specific store selected from the stores of the plurality of users, and the specific store. Management information of multiple stores in the surrounding area at a predetermined distance from the location is displayed as a graph that can be compared between stores.
The graph is a plot of an index showing the growth rate of each store with respect to an index showing the popularity and / or the degree of bustle of each store in the surrounding area.
Business management assistance system. The first terminal is for acquiring the application X for acquiring the information a1 regarding the sales performance of the user's store and the information a2 for the cost management at the user's store and displaying the business management information C. Application Y is to be executed,
The business management assistance system according to claim 1. Further provided with a second terminal used by the administrator who manages the user's store and communicating with the second server.
The second terminal hierarchically displays the business management information C based on the instruction of the manager.
The business management assistance system according to claim 1 or 2. The second terminal is for executing the application Z for displaying the business management information C.
The business management assistance system according to claim 3. The graph is a two-dimensional graph. In the two-dimensional graph, the stores classified in each quadrant are color-coded and plotted, and each plot point indicates the order of the degree of good performance of each store. Numbered,
The business management assistance system according to any one of claims 1 to 4. In the display of the business management information C, the current sales performance and / or sales forecast at the user's store is displayed so as to be able to be compared with the sales target.
The business management assistance system according to any one of claims 1 to 4. In the display of the business management information C, the customer attraction status in the store of the user is displayed in a comparable manner for each customer attribute.
The business management assistance system according to any one of claims 1 to 4. In the display of the business management information C, the order status and / or the accounting status of each customer in the user's store is displayed.
The business management assistance system according to any one of claims 1 to 4. In the display of the business management information C, the sales status of each product in the user's store is displayed.
The business management system according to any one of claims 1 to 4. It includes a plurality of first terminals used by a plurality of different users, a first server that communicates with the plurality of first terminals, and a second server that communicates with the plurality of first terminals and the first server. It is a business management assistance method executed by the system.
The first terminal transmits user information A including information a1 regarding the sales performance of the user's store and information a2 regarding cost management at the user's store to the first server.
The first server holds the user information A received from the first terminal, and transmits specific user information B among the user information A to the second server.
The second server analyzes the specific user information B received from the first server based on a predetermined analysis rule, thereby acquiring business management information C regarding the user's store, and the plurality of firsts. Send to the terminal,
The first terminal hierarchically displays the business management information C based on the instruction of the user, and is a specific store selected from the stores of the plurality of users, and the specific store. Management information of multiple stores in the surrounding area at a predetermined distance from the location is displayed as a graph that can be compared between stores.
The graph is a plot of an index showing the growth rate of each store with respect to an index showing the popularity and / or the degree of bustle of each store in the surrounding area.
Business management assistance method. A plurality of first terminals used by a plurality of different users, a first server that communicates with the plurality of first terminals, and a second server that communicates with the plurality of first terminals and the first server. It is a business management assistance program that functions as a system equipped with
The first terminal transmits user information A including information a1 regarding the sales performance of the user's store and information a2 regarding cost management at the user's store to the first server.
The first server holds the user information A received from the first terminal, and transmits specific user information B among the user information A to the second server.
The second server analyzes the specific user information B received from the first server based on a predetermined analysis rule, thereby acquiring business management information C regarding the user's store, and the plurality of firsts. Send to the terminal,
The first terminal hierarchically displays the business management information C based on the instruction of the user, and is a specific store selected from the stores of the plurality of users, and the specific store. Management information of multiple stores in the surrounding area at a predetermined distance from the location is displayed as a graph that can be compared between stores.
The graph is a plot of an index showing the growth rate of each store with respect to an index showing the popularity and / or the degree of bustle of each store in the surrounding area.
Business management assistance program.

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