JP6484689B1 - Terminal device, information management system, and program - Google Patents

Abstract

The present invention provides a terminal device, a system, and a program capable of classifying a customer group based on experience of visiting a restaurant and collecting information.
A terminal device is a terminal device for inputting store visit information in an information management system for managing store visit information, which is information related to a customer who has visited a restaurant, and the information management system communicates with the terminal device. An information management server is provided that is connected via a network, receives information input at the terminal device via the communication network, and stores the information in a database. The store visit information includes information representing the store visit experience, and the customer service terminal is an input screen for store visit information, and displays an input screen including a display area for displaying information options representing the store visit experience. A registration unit that transmits the store visit information received by the input unit to the information management server and registers it in the database.
[Selection] Figure 3

Description

  The present invention relates to a technique for managing customer visit information at restaurants.

  In recent years, an order entry system (OES: Order Entry System) in which a store clerk receives a food order from a customer using a handy terminal has been introduced in many restaurants such as izakayas (see, for example, Patent Document 1). In a restaurant where an order reception system is introduced, a store clerk guides customers who have visited the store to a table, and then inputs the table number and the number of customers to the handy terminal. Thereby, the order information and the table number of the food input after that are linked.

Japanese Patent Laid-Open No. 2015-204019

  By the way, in restaurants, not only acquiring new customers, but also increasing repeaters and regular customers leads to improved sales. However, there has not been known a mechanism for classifying and analyzing customer bases based on the experience of visiting the store (whether or not, whether the customer is new or regular) and using it for management.

  The present invention has been made in view of the circumstances described above, and provides a terminal device, an information management system, and a program that can collect information by classifying customer groups based on experience of visiting a restaurant. One of the purposes.

  A terminal device according to one aspect of the present invention is a terminal device for inputting the store visit information in an information management system that manages store visit information that is information related to a customer who has visited a restaurant. The information management system includes: An information management server is connected to the terminal device via a communication network, receives information input at the terminal device via the communication network, and stores the information in a database. The store information is sent to the restaurant A display section for displaying an input screen that includes information representing the store visit experience, an input screen for the store visit information, and a display area for displaying options for the information representing the store visit experience, and receiving the store visit information An input unit, and a registration unit that transmits the store visit information received by the input unit to the information management server and registers the information in the database , It is those with a.

  In the terminal device, the information indicating the store visit experience may include information indicating presence or absence of store visit experience or store visit frequency.

  An information management system according to another aspect of the present invention is an information management system for managing store visit information, which is information related to a customer who has visited a restaurant, a terminal device for inputting the store visit information, and the terminal device. And an information management server that receives information input in the terminal device via the communication network and stores it in a database, and the store visit information is sent to the restaurant. Including information representing store visit experience, wherein the terminal device is an input screen for the store visit information, the display unit displaying an input screen including a display area for displaying information options representing the store visit experience, and the store visit information. An input unit that accepts the input of the registration, and registration for transmitting the store visit information received by the input unit to the information management server and registering it in the database And, those having a.

  In the information management system, the information management server may include a totaling unit that counts the store visit information based on information representing the store visit experience.

  A program according to still another aspect of the present invention is a program that is executed by a terminal device for inputting the store visit information in an information management system that manages store visit information that is information related to a customer who has visited a restaurant. The information management system includes an information management server that is connected to the terminal device via a communication network, receives information input in the terminal device via the communication network, and stores the information in a database. Includes a display unit, an input unit, and a control unit, and the store visit information includes information indicating store visit experience to the restaurant, and is an input screen for the store visit information, wherein the store visit experience is A step of displaying an input screen including a display area for displaying choices of information to be displayed on the display unit, and when the store visit information is input to the input unit, A step of registering by sending the serial visit information to the information management server, is intended for execution.

  According to the present invention, store visit information including information representing the store visit experience is input to the terminal device, and the store visit information is transmitted from the terminal device to the information management server and stored in the database. It is possible to classify the customer base and collect information according to the store visit experience.

It is a figure showing a schematic structure of an information management system concerning an embodiment of the present invention. It is a block diagram which shows the main structures of the information management server which concerns on embodiment of this invention. It is a block diagram which shows the main structures of the terminal device which concerns on embodiment of this invention. It is a sequence diagram which shows a customer's store visit process using the terminal device which concerns on embodiment of this invention. It is a schematic diagram which illustrates the screen displayed on the display part of the customer service terminal. It is a schematic diagram which illustrates the screen displayed on the display part of the customer service terminal. It is a schematic diagram which illustrates the screen displayed on the display part of the customer service terminal. It is a graph which illustrates the total result of store visit information.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  In this embodiment, a case where information about a customer who visits a restaurant is managed will be described as an example, but the purpose is not limited to this, and the information management system according to the present invention is an entertainment service industry such as karaoke, It can be applied to various service industries such as relaxation-related service industries such as massage.

(1) Configuration of Embodiment FIG. 1 is a diagram illustrating a schematic configuration of an information management system 1 according to the present embodiment.
The information management system 1 is a so-called POS (Point of Sales) cash register system that manages information about food orders and sales at restaurants and information about customers. As shown in FIG. A customer service terminal 20 used when receiving an order for food from a restaurant, and a cash register terminal 30 for accounting for customers who have finished eating and drinking. The information management server 10, the customer service terminal 20, and the cash register terminal 30 are connected via a communication network N.

  In FIG. 1, one customer service terminal 20 and one cash register terminal 30 are illustrated, but a plurality of customer service terminals 20 and cash register terminals 30 may be provided. The information management system 1 can also be applied to a restaurant chain having a plurality of stores. In this case, one customer service terminal 20 and one cash register terminal 30 or a plurality of cash register terminals 30 are installed in each store. You may do it.

  The communication network N includes a communication network that can transmit and receive information to and from the information management server 10, the customer service terminal 20, and the cash register terminal 30. The communication network N is, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, or a combination thereof. It does not matter whether it is wired or wireless.

  FIG. 2 is a block diagram showing the main configuration of the information management server 10. The information management server 10 is constituted by, for example, a computer having high calculation processing capability, and by executing a predetermined program, information on ordering and sales of dishes and information on customers in cooperation with the customer service terminal 20 and the cash register terminal 30. A server function to manage As illustrated in FIG. 2, the information management server 10 includes a communication interface 11, a storage unit 12, and a processor 13.

  The communication interface 11 is a hardware module for connecting the information management server 10 to the communication network N and communicating with other terminals on the communication network N. The communication interface 11 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The storage unit 12 is a logical device provided by a storage area of a physical device including a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage unit 12 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices. The storage unit 12 stores various programs including operating system programs and driver programs, and various data used during the execution of these programs. Specifically, the storage unit 12 includes an information management program AP1 to be executed by the processor 13, a reservation management database D1, a store visit information database D2, a total value database D3, a registration menu database D4, which are used during the execution of this program, And the order information database D5.

  The reservation management database D1 stores information on reservations in the restaurant (hereinafter referred to as reservation information). The reservation information includes information such as reservation date / time, customer name, number of customers, and table number.

  The store visit information database D2 stores information about customers who have visited the restaurant (hereinafter referred to as store information). The store visit information includes information such as store visit date / time, customer name, number of people, store visit experience (presence / absence and frequency), and the like. In the following, customers who have not visited the store in the past are referred to as first-visit customers, and among customers who have visited the store, customers who have visited the store twice to several times are referred to as repeaters. Customers who come to the store once or once a month) or customers who visit the store several times a year are called regular customers. However, it is not always necessary to distinguish between repeaters and regular customers. In addition, the definition of each of the repeater and the regular user may be appropriately determined by the user (restaurant).

  The total value database D3 stores a total value obtained by totaling store visit information. Specifically, the total value obtained by totaling the number of first-time customers, repeaters, and regular customers (number of groups) for each predetermined period (for example, one week, one month, etc.) is stored.

  The registration menu database D4 stores information on items of cuisine provided at restaurants (hereinafter referred to as registration menu information). The registration menu information includes, for example, information such as identification information of each item, name, category (appetizer, rice, etc.), unit price, profit rate, and the like.

  The order information database D5 stores the order information input at the customer service terminal 20 and received via the communication network N. The order information includes information such as the table number, number of customers, items ordered and the number of customers who are visiting.

  The processor 13 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage unit 12 to execute the information management server 10. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like. In addition, the processor 13 executes the information management program AP1 to realize a function of managing information related to food orders and sales and customers in cooperation with the customer service terminal 20 and the cash register terminal 30.

  Specifically, the processor 13 includes a reservation management unit 131, a store visit information registration unit 132, a totaling unit 133, and an order management unit 134.

  The reservation management unit 131 manages customer reservation information. Specifically, the reservation information received via the communication network N is registered in the reservation management database D1, and the reservation information for the day is read from the reservation management database D1 and transmitted to the customer service terminal 20.

  The store visit information registration unit 132 registers the store visit information that is input at the customer service terminal 20 and received via the communication network N in the store visit information database D2.

  The totaling unit 133 reads store visit information within a predetermined period from the total value database D3, and totals store visit information based on store visit experiences such as first visitor, repeater, and regular customer.

  The order management unit 134 stores and manages the order information input in the customer service terminal 20 and received via the communication network N in the order information database D5, and is requested when requested by the cashier terminal 30. The extracted order information is extracted and transmitted to the cashier terminal 30.

  Here, the number of computers constituting the information management server 10 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N. For example, the registration menu database D4 and the order information database D5 may be provided in separate computers and linked to the information management server 10.

  The customer service terminal 20 and the cash register terminal 30 include a display unit that can exchange data with other communication devices via the communication network N and can display a screen based on the received information, and an input device. Any terminal device can be used. Specifically, as a customer service terminal 20 and a cash register terminal 30, in addition to a dedicated terminal device, an application program is applied to a general-purpose terminal device such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a PDA. Installed equipment can be used. When a general-purpose terminal device is used, the customer service terminal 20 and the cash register terminal 30 may be shared by a single terminal device by switching the operation mode of the terminal device. In general restaurants, it is preferable to use a portable device such as a smartphone, a tablet terminal, or a PDA as the customer service terminal 20.

  FIG. 3 is a block diagram showing the main configuration of the customer service terminal 20. The customer service terminal 20 is a terminal device used when a restaurant clerk guides a customer to a seat and accepts a food order, and includes a communication interface 21, a display unit 22, an input unit 23, A storage unit 24 and a processor 25 are provided.

  The communication interface 21 is a hardware module for connecting the customer service terminal 20 to the communication network N and communicating with other terminals on the communication network N. The communication interface 21 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The display unit 22 is configured by a liquid crystal display, for example. In the present embodiment, the display unit 22 displays a confirmation screen for the reservation status on the day at the restaurant, a visitor status, a food order screen, and the like.

  The input unit 23 is an input device such as various operation buttons or a touch panel provided on the display unit 22. In the present embodiment, the input unit 23 is used when inputting information about customers who have visited the store, food orders, and the like.

  The storage unit 24 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage unit 24 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage unit 24 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 21. In addition to these various programs and various data, the storage unit 24 inputs store visit information and order information when executed by the processor 25, and stores a customer service program AP2 for managing these information during customer service. doing.

  The processor 25 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage unit 24, thereby serving the customer service terminal 20. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

  The function unit realized by the processor 25 executing the customer service program AP2 transmits a display control unit 251 for displaying various screens on the display unit 22 and store visit information input to the input unit to the information management server 10. And a registration unit 252 for registration in the store visit information database D2.

  The cash register terminal 30 is a terminal device used when a customer who has finished eating and drinking performs accounting. The cash register terminal 30 has a cash register function for acquiring the order information transmitted from the customer service terminal 20 to the information management server 10 and calculating the total amount based on the order information.

(2) Operation of Embodiment FIG. 4 is a sequence diagram showing a customer visit process using the customer service terminal 20 which is a terminal device according to the present embodiment. 5 to 7 are schematic views illustrating screens displayed on the display unit 22 of the customer service terminal 20.

  During restaurant operation, the customer service terminal 20 displays the customer service screen A1 illustrated in FIG. 5 on the display unit 22 (step S10). The customer service screen includes a table selection area a1, an operation selection area a2, and an order screen display button a3 used when receiving a food order. A plurality of icons corresponding to tables installed in the restaurant are displayed in the table selection area a1.

  Each icon displayed in the table selection area a1 displays a table number and the number of customers who can be seated in the table. For example, the text of the table number “04” and “four seats” is displayed on the icon a4. In addition, the icons of the tables being used by the guests are displayed separately from the unused tables by, for example, shading (for example, table numbers “01” “06” “07” “11” “ 14 ”). The number of customers actually visiting the customer is displayed on the icon of the table being used by the customer. In addition, among the tables being used by customers, a table indicating the customer's store visit experience is displayed with a mark indicating the store visit experience. For example, a mark a5 indicating that the table number “06” is a regular is displayed. A mark a6 indicating that the customer is a first visitor is displayed on the icon of the table number “07”. A mark a7 indicating a repeater is displayed on the icons of the table numbers “11” and “14”. Note that these marks are not displayed in a table in which the store visit experience is not input (for example, see table number “01”). Further, the time of the next reservation is displayed on the icon of the table in which the reservation is made (for example, refer to the table numbers “05”, “06”, and “14”).

  The operation selection area a2 includes a reservation visit button a8 used when changing to the reservation visit processing screen of the reservation customer, a table operation button a9 used when changing to the table operation screen, and an order history in the table during the visitor. And an order history button a10 used when confirming.

  The customer service terminal 20 acquires reservation information and store visit information from the information management server 10 via the communication network N, and displays each icon in the table selection area a1 of the customer service screen A1 based on these information.

  A user who is a restaurant clerk (hereinafter referred to as a clerk) performs an operation of selecting a table on the customer service terminal 20 after confirming whether a customer has made a reservation or a seat preference (step S11). . Specifically, one icon corresponding to an unused table is selected from the table selection area a1, and a predetermined operation such as tapping is performed on the table selection button a9. In response to this, the customer service terminal 20 displays the customer information input screen A2 illustrated in FIG. 6 so as to overlap the table selection area a1 (step S12).

  As shown in FIG. 6, the customer information input screen A2 includes a numeric keypad a21, a store visit button a22, an order button a23, a table information display area a24, and a store visit experience selection area a25. In the table information display area a24, table information (table number, table position, etc.) and the number of customers corresponding to the icon (for example, icon a26) selected in the table selection area a1 are displayed. The store visit experience selection area a25 is an area for selecting a customer's store visit experience (presence / absence and store visit frequency). In this embodiment, three types of text icons “first visit”, “repeater”, and “regular” are prepared. ing.

  The store clerk inputs store visit information on the store visit information input screen A2 (step S13). More specifically, the number of customers is input using the numeric keypad a21, and an icon representing the customer visit experience is selected from the text icons displayed in the store visit experience selection area a25. At this time, the store clerk may ask a customer who is unfamiliar with his / her memory, such as “Is this your first visit?”. If the customer experience at the time of guiding the customer to the table is unknown, the customer experience may not be entered (not selected). FIG. 6 shows a state where “first visit” is selected.

  When the store clerk performs a predetermined operation such as a tap on the store visit button a22 (Step S14), the customer service terminal 20 transmits the input store visit information to the information management server 10 and registers it in the store visit information database D2 (Step S14). S15). In this way, store visit information is stored in the store visit information database D2.

  Thereafter, the customer service terminal 20 displays the customer service screen A1 again (step S16). At this time, the customer service terminal 20 acquires the latest reservation information and store visit information from the information management server 10, and displays each icon in the table selection area a1 of the customer service screen A1 based on these information. Therefore, the number of customers and the store visit experience that have been input are newly displayed on the icon of the table where the store visit information has been input. Further, when a plurality of customer service terminals 20 are provided in the information management system 1, new store visit information is reflected on the customer service screen A1 displayed on all the customer service terminals 20.

  Thereafter, when the store clerk operates the order button a <b> 23, the customer service terminal 20 causes the display unit 22 to display a dish order screen based on the registered menu information stored in the information management server 10. When a store clerk performs a predetermined operation (for example, selection of an icon displaying a dish name or an operation of inputting a quantity) on the order screen, the customer service terminal 20 generates order information corresponding to the operation to generate information. It transmits to the management server 10.

  When a change occurs in the number of customers who are visiting customers or when a customer's visit experience is newly found, the store clerk can input or change the information at any time. For example, a store clerk with a long experience, such as a store manager of the restaurant, may be able to determine the customer's store visit experience. It is also possible to change the store visit information from the customer service terminal 20 other than the customer service terminal 20 to which the customer store information is input when the customer visits the store.

  In this case, the store clerk performs an operation of selecting a table in which customer information has changed among the tables in use on the customer service screen A1 shown in FIG. 5 (step S17). Specifically, an icon corresponding to the target table is selected, and an operation such as tapping is performed on the table operation button a9. Accordingly, the customer service terminal 20 displays the store visit information addition input screen A3 illustrated in FIG. 7 on the display unit 22 (step S18). On this store information addition input screen A3, the number of customers can be changed by operating the plus / minus button a31. Further, by operating the customer experience selection area a25, the customer's store visit experience can be newly selected or changed.

  The store clerk inputs or changes the store visit information as necessary (step S19), and performs an operation such as tapping on the confirmation button a32 (step S20). In response, the customer service terminal 20 transmits the input store visit information to the information management server 10 and updates the store visit information database D2 (step S21). Thereafter, the customer service terminal 20 displays the customer service screen A1 again based on the latest reservation information and store visit information acquired from the information management server 10 (step S22).

  The store visit information stored in the store visit information database D2 in this way is output periodically or at any time. As an example, FIG. 8 is a graph showing a result of totaling the breakdown of the number of customers and the store experience for each month. As shown in FIG. 8, there is no significant change in the number of stores, but if the number of regular customers is decreasing, it is possible to analyze that the quality of service may be reduced at the restaurant. it can.

  In addition, information may be aggregated by combining the store visit experience and other attributes of the customer (gender, age group, etc.). In this case, an icon or the like for inputting other attributes may be provided on the customer service screen. For example, the first visitor has many women, but the repeater has many men, or the age group of the first visitor is a wide range of 20s to 50s, but the regular age group is limited to 40s It is also possible to make management decisions such as reviewing the target audience.

  As described above, according to the present embodiment, information indicating the customer's store visit experience is input to the customer service terminal 20, and the input information is stored in the information management server 10. Therefore, the customer base is classified according to the store visit experience. Information. Therefore, the collected information can be visualized and used for various management such as reviewing services.

DESCRIPTION OF SYMBOLS 1 ... Information management system 10 ... Information management server 11 ... Communication interface 12 ... Memory | storage part 13 ... Processor 20 ... Customer service terminal 21 ... Communication interface 22 ... Display part 23 ... Input part 24 ... Memory | storage part 25 ... Processor 30 ... Cash register terminal 131 ... Reservation management unit 132 ... Store information registration unit 133 ... Totaling unit 134 ... Order management unit 251 ... Display control unit 252 ... Registration unit AP1 ... Information management program AP2 ... Service program D1 ... Reservation management database D2 ... Visitor information database D3 ... Total value database D4 ... Registration menu database D5 ... Order information database

Claims (5)

A terminal device for inputting the store visit information in an information management system for managing store visit information that is information relating to a customer who has visited a restaurant,
The information management system includes an information management server that is connected to the terminal device via a communication network, receives information input in the terminal device via the communication network, and stores the information in a database.
The store visit information includes information representing the store visit experience to the restaurant,
A display area for displaying an option for accepting a change in information representing the store visit experience related to a customer who uses the table by designating a table for changing the store visit information on the store visit information input screen. A display for displaying an input screen including:
An input unit for receiving input of the store visit information;
A registration unit that transmits the store visit information received by the input unit to the information management server and registers the information in the database;
A terminal device comprising:   The terminal device according to claim 1, wherein the information representing the store visit experience includes information indicating presence / absence of store visit experience or store visit frequency. An information management system for managing store visit information, which is information related to customers who have visited restaurants.
A terminal device for inputting the store visit information;
An information management server that is connected to the terminal device via a communication network, receives information input at the terminal device via the communication network, and stores the information in a database;
With
The store visit information includes information representing the store visit experience to the restaurant,
The terminal device
A display area for displaying an option for accepting a change in information representing the store visit experience related to a customer who uses the table by designating a table for changing the store visit information on the store visit information input screen. A display for displaying an input screen including:
An input unit for receiving input of the store visit information;
A registration unit that transmits the store visit information received by the input unit to the information management server and registers the information in the database.
Information management system.   The information management system according to claim 3, wherein the information management server includes a counting unit that counts the store visit information based on information representing the store visit experience. In an information management system for managing store visit information, which is information related to customers who have visited a restaurant, a program to be executed by a terminal device for inputting the store visit information,
The information management system includes an information management server that is connected to the terminal device via a communication network, receives information input in the terminal device via the communication network, and stores the information in a database.
The terminal device includes a display unit, an input unit, and a control unit,
The store visit information includes information representing the store visit experience to the restaurant,
A display area for displaying an option for accepting a change in information representing the store visit experience related to a customer who uses the table by designating a table for changing the store visit information on the store visit information input screen. Displaying an input screen including the display on the display unit;
When the store visit information is input to the input unit, the store visit information is transmitted to the information management server and registered;
A program that executes