JP2009128992A - Management system, management method, management server, store terminal, and computer program thereof - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a management system for, when collecting merchandise sold in a store, sequentially and surely confirming the collecting status, and for reducing costs for the collection. <P>SOLUTION: The management system includes: a plurality of store servers 300; a merchandise database 210 for storing sales and inventory information; and a management server 100 for updating and managing the sales and inventory information of the merchandise database 210. The management server 100 is provided with: a target merchandise acceptance part 104 for accepting the input of collection information of the target merchandise; a report reception part 110 for receiving collection report information from the store server 300; a collation part 112 for integrating collecting status by collating the collection report information with the sales and inventory information of the target merchandise of the merchandise database 210; and a presentation part 114 for presenting the collecting status. The store server 300 is provided with: a report acceptance part 310 for accepting the input of the collection report information; and a report transmission part 312 for notifying the management server 100 about the collection report information. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a management system, a management method, a management server, a store terminal, and a computer program thereof, and more particularly, to a management system, a management method, a management server, a store terminal, and a computer program for managing sales merchandise at a plurality of stores.

As a conventional product management system, for example, there is one described in Patent Document 1. The merchandise management system described in this document is a store server having a POS system, stores purchase information on purchase of merchandise using a sales promotion card that a customer can use at the store in a customer information database, and stores the purchase information. Product management is performed by transferring the product from the store server to the product management server, and presents the current user inventory status and the purchase list created from the inventory information to the user. This prevents forgetting to buy.
JP 2006-215897 A

  By the way, after selling a product, it may be necessary to collect the product for some reason. Conventionally, this merchandise collection has been called by consumers through advertisements or the like, and collected manually in stores. Further, information management of products collected at each store has not been performed. For this reason, it takes a lot of time to collect, and there are cases where a collection omission occurs. In addition, in order to collect the products sold to consumers, there is no other way but to advertise and advertise on television and ask for returns, and huge costs such as advertising fees are incurred along with labor costs.

  The present invention has been made in view of the above circumstances, and the purpose of the present invention is to quickly and efficiently check the collection status sequentially when it becomes necessary to collect the products sold in the store. An object of the present invention is to provide a management system, a management method, a management server, a store terminal, and a computer program thereof that can perform collection at a high collection rate and reduce the cost for collection.

The management system of the present invention is provided in a plurality of stores, a plurality of store terminals that accept input of sales information and inventory information for each product,
A product database for storing the sales information and the inventory information for each of the products for each of a plurality of stores;
A management system that communicates with a plurality of the shop terminals via a network and updates and manages the sales information and the inventory information for each product stored in the product database,
The management server
Accepting means for accepting input of collection information of a collection target product that needs to be collected;
Means for receiving from the store terminal via the network the collection report information of the collection target product collected from a customer or inventory;
A counting means for collating the received collection report information with the sales information and the inventory information of the collection target product in the product database and totalizing the collection status;
Presenting means for presenting the collection status,
The store terminal
Means for accepting a selection of an operation mode of any one of a normal mode for managing the sales information and the inventory information of the product and a collection mode for managing the collection report information of the product to be collected;
When the collection mode is selected, an information input means for receiving input of the collection report information of the collection target product collected from the customer or stock;
Means for reporting the received collection report information to the management server via the network.

The management server of the present invention is provided in a plurality of stores, communicates via a network with a plurality of store terminals that accepts input of sales information and inventory information for each product, and each of the products for each of the plurality of stores A management server that updates and manages the sales information and the inventory information for each product stored in a product database that stores the sales information and the inventory information;
Accepting means for accepting input of collection information of a collection target product that needs to be collected;
Means for receiving from the store terminal via the network the collection report information of the collection target product collected from a customer or inventory;
A counting means for collating the received collection report information with the sales information and the inventory information of the collection target product in the product database and totalizing the collection status;
Presenting means for presenting the collection status.

The store terminal of the present invention is a store terminal that is provided in a store, accepts input of sales information and stock information for each product, and communicates with a management server that manages the sales information and stock information for each product,
Means for accepting selection of an operation mode of either the normal mode for managing the sales information and the inventory information of the product and the collection mode for managing the collection report information of the collection target product that needs to be collected;
When the collection mode is selected, an information input means for receiving input of collection report information of a collection target product collected from a customer or stock;
Means for reporting the received collection report information to the management server via a network.

The management method of the present invention is provided in a plurality of stores, communicates via a network with a plurality of store terminals that accept input of sales information and inventory information for each product, and each of the products for each of the plurality of stores A method for managing the collection of a collection target product that needs to be collected by a management server that updates and manages the sales information and the inventory information for each of the products stored in a product database that stores the sales information and the inventory information. There,
The management server accepts input of collection information of the collection target product,
The store terminal operates by accepting selection of an operation mode of any one of a normal mode for managing the sales information and the inventory information of the product and a collection mode for managing collection report information of the collection target product,
When the store terminal selects the collection mode, the store terminal accepts input of the collection report information of the collection target product collected from a customer or stock,
The store terminal reports the received collection report information to the management server via the network,
The management server receives the collection report information of the collection target product collected from the customer or stock from the store terminal via the network,
The management server collates the received collection report information with the sales information and the inventory information of the collection target product in the product database and totals the collection status;
The management server presents the collection status.

The first computer program of the present invention is provided in a plurality of stores, connected via a network to a plurality of store terminals that accept inputs of sales information and inventory information for each product, and each of the products for each of the plurality of stores A computer program for controlling a management server that updates and manages the sales information and the inventory information for each of the products stored in the product database. There,
On the computer,
A procedure for accepting input of collection information for products subject to collection,
A procedure for notifying a plurality of store terminals of a collection request for the received collection target product,
A procedure for receiving collection report information of the collection target product collected from a customer or inventory from the store terminal via the network;
A procedure of collating the received collection report information with the sales information and the inventory information of the collection target products in the product database and totalizing the collection status;
And causing the display unit to present the collection status.

The second computer program of the present invention is provided in a store, accepts input of sales information and stock information for each product, and communicates via a network with a management server that manages the sales information and stock information for each product. A computer program for controlling a store terminal,
On the computer,
A procedure that operates by receiving selection of an operation mode of either the normal mode for managing the sales information and the inventory information of the product and the collection mode for managing the collection report information of the collection target product that needs to be collected;
When the collection mode is selected, a procedure for accepting input of collection report information of a collection target product collected from a customer or stock;
And a procedure for reporting the received collection report information to the management server via the network.

  It should be noted that any combination of the above-described constituent elements and a conversion of the expression of the present invention between a method, an apparatus, a system, a recording medium, a computer program, etc. are also effective as an aspect of the present invention.

  The various components of the present invention do not necessarily have to be independent of each other. A plurality of components are formed as a single member, and a single component is formed of a plurality of members. It may be that a certain component is a part of another component, a part of a certain component overlaps with a part of another component, or the like.

  The management method and computer program of the present invention describe a plurality of procedures in order, but the described order does not limit the order in which the plurality of procedures are executed. For this reason, when implementing the management method and computer program of this invention, the order of the several procedure can be changed in the range which does not interfere in content.

  Furthermore, the management method and the plurality of procedures of the computer program of the present invention are not limited to being executed at different timings. For this reason, another procedure may occur during the execution of a certain procedure, or some or all of the execution timing of a certain procedure and the execution timing of another procedure may overlap.

  According to the present invention, when it is necessary to collect a product sold in a store, the collection status can be confirmed sequentially and reliably, and can be collected quickly and efficiently at a high collection rate, thereby reducing the cost of collection. A management system, a management method, a management server, a store terminal, and a computer program thereof are provided.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. In all the drawings, the same reference numerals are given to the same components, and the description will be omitted as appropriate.

(First embodiment)
FIG. 1 is a block diagram showing a configuration of a management system according to an embodiment of the present invention.
The management system 1 of the present embodiment is provided in a plurality of stores, a plurality of store terminals (store server 300, POS terminal 400, and inspection ordering terminal 410) that receive input of sales information and inventory information for each product, A product database (database 200) that stores sales information and inventory information for each product of each store and a plurality of store terminals (store server 300, POS terminal 400, and inspection order terminal 410) communicate with each other via the network 3. A management server 100 that updates and manages sales information and inventory information for each product stored in the product database (database 200).

  Specifically, the management system 1 includes a management server 100 including a database 200, and a store server 300 provided in a plurality of stores connected to the management server 100 via a network 3 such as a LAN (Local Area Network) or the Internet. And comprising. The management server 100 is a server computer that manages the database 200. Each store server 300 is a server computer connected to at least one POS (Point Of Sales system) terminal 400 and at least one inspection ordering terminal 410 via a network 420.

  The POS terminal 400, for example, is operated by a store clerk when a customer purchases a product, reads information recorded on a barcode or IC tag attached to the product and a store card presented by the customer, and stores product sales information. sign up. The merchandise sales information is registered in the POS terminal 400 and is transmitted from the POS terminal 400 to the management server 100 via the store server 300 and stored and managed in the database 200.

  The inspection order terminal 410 is, for example, a terminal in which a store clerk inspects display shelves and warehouses in a store, and inspects and orders products. The inspection order information input by operation by the store clerk is input via the network 420. Register in the store server 300. The inspection ordering information is transmitted to the management server 100 via the store server 300, and stored and managed in the database 200.

In the management system 1 of this embodiment, the POS terminal 400 and the inspection ordering terminal 410 are either an operation mode of a normal mode for managing product sales information and inventory information and a collection mode for managing collection report information of a collection target product. Works with. That is, by switching from the normal mode for managing the sales information and the inventory status to the collection mode, it is possible to acquire information on the collection target product and transmit it to the management server 100 as collection report information. Acquisition of information on the product to be collected can be performed using the same means as the means for acquiring the sales information and inventory information of the existing product in the normal mode.
In addition, in each figure, the structure of the part which is not related to the essence of this invention is abbreviate | omitted.

FIG. 2 is a block diagram illustrating configurations of the management server 100 and the store server 300 according to the present embodiment.
In the management system 1 according to the present embodiment, the management server 100 collects a collection target product receiving unit 104 that receives input of collection information of a collection target product that needs to be collected, and collects a collection target product collected from a customer or stock. Report receiving unit 110 that receives report information from store terminals (store server 300, POS terminal 400, and inspection ordering terminal 410) via network 3, and the received collection report information and sales information of the collection target product in product database 210 And a totaling unit (collation unit 112) that collates inventory information and totals the collection status, and a presentation unit 114 that presents the collection status, and includes store terminals (store server 300, POS terminal 400, and inspection ordering terminal 410). ) Manage the product sales information and inventory information in the normal mode and the collection report information of the collection target product An information input unit (report receiving unit 310) that receives an input of collection report information of a product to be collected collected from a customer or stock when the collection mode is selected. And a report transmission unit 312 that reports the received collection report information to the management server 100 via the network 3.

  Further, in the management system 1 of the present embodiment, the management server 100 sends a collection request for a collection target product received to the plurality of store terminals (the store server 300, the POS terminal 400, the inspection order terminal 410) via the network 3. The collection notification unit 106 for notification via the network 3, and the store terminal (the store server 300, the POS terminal 400, the inspection ordering terminal 410) receives a collection request notification of the collection target product from the management server 100 via the network 3. The information input unit (report receiving unit 310) of the store terminal (the store server 300, the POS terminal 400, the inspection ordering terminal 410) includes the receiving unit 304, and the collection target product for which the collection request receiving unit 304 has received the notification of the collection request The collection report information is accepted.

  Specifically, the management server 100 includes an interface unit (I / F) 102, a collection target product reception unit 104, a collection notification unit 106, a report reception unit 110, a collation unit 112, a presentation unit 114, A sales information receiving unit 116, a product database 210, and a collection database 240 are provided.

  Further, the store server 300 includes an interface unit (I / F) 302, a collection request receiving unit 304, a notification unit 306, a report receiving unit 310, a report transmitting unit 312, a sales information receiving unit 320, and sales information. A transmission unit 324.

  Each component such as the management server 100 and the store server 300 includes a CPU, a memory of any computer, a program for realizing the components shown in the figure loaded in the memory, a storage unit such as a hard disk for storing the program, It is realized by any combination of hardware and software, centering on the network connection interface. It will be understood by those skilled in the art that there are various modifications to the implementation method and apparatus. Each drawing described below shows a functional unit block, not a hardware unit configuration.

  In the management server 100, the interface unit 102 is connected to the network 3 and performs wired or wireless communication with the store server 300 on the network 3. The sales information receiving unit 116 receives sales information of products sold to customers from each store server 300 via the interface unit 102 and accumulates them in the product database 210.

  The product database 210 stores various types of information shown in FIG. 3, for example, product information 212, store information 214, store server information 216, sales information 218, and inventory information 220. The product information 212 is information on a plurality of products, and includes, for example, a product code for each product, a product name, an item of the product, and information on other products as shown in FIG. The store information 214 is information of a plurality of stores, and as shown in FIG. 3B, for example, a store code for each store, a store name, a store address, a telephone number, and a store server 300 installed in the store. Identification information (store server ID) and the like.

  The store server information 216 is information of the store server 300 of each store. For example, for each store server 300, store server ID, password, and each POS terminal connected to the store server 300 as shown in FIG. 400 identification information (POS ID), identification information of each inspection ordering terminal 410 (inspection ordering terminal ID), and the like. The sales information 218 is information on the sold product, and includes, for example, a store code, a sales date and time, a product code of the sold product, and a sales quantity for each store as shown in FIG. The stock information 220 is stock information of each product, and includes, for example, a store code, a stock confirmation date and time, a product code of stock products, a stock quantity, etc. for each store as shown in FIG.

  Returning to FIG. 2, the collection target product receiving unit 104 receives information on the collection target product input by the administrator via the operation unit (not shown) of the management server 100. As shown in FIG. 4A, for example, a product collection information input screen 710 is displayed on a display unit (not shown) of the management server 100 and receives information on a product to be collected. The product collection information input screen 710 includes a collection target product code input field 712, a period input field 714, and a confirmation button 716.

  The collection target product code input field 712 receives an input of a product code of a product to be collected. For example, a product code may be selectable from a product name list displayed in a product code list window. The period input field 714 receives an input of the sales period of the product to be collected. When the operation of the confirmation button 716 is accepted, the product collection information is registered in the product database 210 to be described later, and the collection information display screen 720 in FIG. 4B of the product to be collected input on the product collection information input screen 710 is displayed. Transition.

  As shown in FIG. 4B, the collection information display screen 720 includes a collection target product name display field 722, a collection target product sales information list 724, a store total button 726, and a collection notification button 728. Including.

  In the collection target product name display field 722, the collection target product name is displayed. The collection target product sales information list 724 displays a list of information such as the name of the store where the collection target product is sold, the sales date, and the number of items sold. When the operation of the store total button 726 is accepted, the number of sales for each store is totaled and displayed in a list (not shown). It may be counted for each sales month. The collection notification button 728 receives an instruction for notifying each store of information on the collection target product.

  That is, returning to FIG. 2, the collection target product receiving unit 104 accesses the product database 210, extracts the sales information of the collection target product, aggregates the scheduled collection quantity for each store, and collects the information in the collection database 240 described later. Store as scheduled product information.

  The collection notification unit 106 responds to the depression of the collection notification button 728 on the collection information display screen 720 shown in FIG. 4B, based on the product collection information received by the collection target product reception unit 104. Notification of collection. The collection notification unit 106 notifies each store server 300 of the product collection notification via the interface unit 102. As the notification method, for example, each store server 300 may receive the collection information transmitted from the management server 100 via the network 3 to each store server 300 by broadcast or multicast, or once, the management server 100, after sending a request to each store server 300, in response to the request, each store server 300 requests collection information from the management server 100, and the collection information is sent from the management server 100 to the store server 300. Good.

  Alternatively, a notification email is transmitted from the management server 100 to the email address of each store server 300, and when the store clerk of each store reads the notification email, the store server 300 is moved to the collection mode and managed from the store server 300. You may request collection information from the server 100.

  The report receiving unit 110 receives a collection report including information on collected products from the store server 300 via the interface unit 102. The collating unit 112 accumulates the collection report received by the report receiving unit 110 in the collection database 240 and collates with the sales and inventory information of the collection target products stored in the product database 210 and totals the collection status.

  The presentation unit 114 presents the collection status collected by the collation unit 112. For example, the collection status display screen 740 shown in FIG. 5 is displayed on the display unit. The collection status display screen 740 includes a collection target product name display field 742, a collection status list 744, and a store total button 746.

  In the collection target product name display field 742, the collection target product name is displayed. If multiple products to be collected are collected at the same time, you can select the products to be collected and display the collection status for each item, or display the collection status of multiple products to be collected on the same screen. You may let them.

  The collection status list 744 displays collection report information on the collection target product, and includes the store name, collection report date and time, the number of collections, and the like. By accepting the pressing of the store total button 746, the number of collections for each store is totaled and displayed. The aggregation may be aggregated for each collection month.

  Returning to FIG. 2, the presentation unit 114 may present the total number of sales or stocks, the number of collected items, and the number of uncollected items. In addition, the management server 100 can include a determination unit (not shown) that determines whether or not all the products to be collected have been collected based on the collection status collected by the collation unit 112. Based on this, it may be indicated that all the scheduled collection numbers of the collection target products have been collected. Or you may show the collection rate of collection object goods.

  The collection database 240 in FIG. 2 stores various types of information shown in FIG. 6, for example, collection target product information 242, collection planned product information 244, collected product information 246, and collection product total information 248. For example, as shown in FIG. 6A, the collection target product information 242 includes information received on the above-described product collection information input screen 710. For example, an ID assigned to each received collection information, the collection It includes the date and time when the information was received, the product code of the product to be collected, and the sales period.

  As shown in FIG. 6 (b), the scheduled collection product information 244 stores the scheduled collection quantity collected for each store for each collection ID. The scheduled collection quantity is totaled when the collection target product receiving unit 104 receives collection, and is stored in the collection database 240. As shown in FIG. 6C, the collected product information 246 includes, for each collection ID, the store code of the store that reported the collection report, the reporting date and time, and the number of the collected collected products. As shown in FIG. 6D, the collected product total information 248 stores the result of the collection status totaled by the collating unit 112 for each collection ID, and includes, for example, the total date and time, the total number of collected products, Includes the quantity of items collected.

  Returning to FIG. 2, in the store server 300, the interface unit 302 connects to the network 3 and performs wired or wireless communication with the management server 100 on the network 3. The collection request receiving unit 304 receives a collection request from the management server 100 via the interface unit 302.

  When the collection request receiving unit 304 receives the collection request, the notification unit 306 notifies the user that the product needs to be collected. For example, the notification unit 306 displays a collection notification icon on a display unit (not shown). Further, the notification unit 306 may send a collection notification to the POS terminal 400 or the inspection ordering terminal 410, and a collection notification icon 812 (FIG. 7) is displayed on a display unit (not shown) of the POS terminal 400 or the inspection ordering terminal 410. ) May be displayed.

  When the user operates the icon 812, a collection notification screen 810 shown in FIG. 7 is displayed on the display unit. The collection notification screen 810 includes an icon 812, a collection information display field 814, and a confirmation button 816. The icon 812 is a collection notification icon, and is displayed on the display unit of the store server 300 or the POS terminal 400 or the inspection order terminal 410 before the collection information display field 814 is displayed. By operating the icon 812, a collection notification screen 810 is displayed on the display unit. Note that the icon 812 may not be displayed when the collection notification screen 810 is displayed.

  The collection information display field 814 displays the name of the collection target product requested for collection, the sales period, the number of items sold in the store, and the number of items in stock. A confirmation button 816 is pressed when the user confirms the collection notification. When the pressing of the confirmation button 816 is accepted, the store server 300 shifts from the normal mode to the collection mode. At this time, for example, the color change or the mark of the icon 812 may be changed to indicate the recovery mode. Further, when the icon 812 is operated in the collection mode, the mode can be switched to the normal mode.

  In the management system 1 of the present embodiment, when the collection request receiving unit 304 receives a collection request notification of a collection target product, the store server 300 displays a notification unit 306 that displays an icon 812 warning the collection request on the operation screen. An operation unit (not shown) that accepts the operation of the icon 812 by the user, and a control unit (not shown) that operates by shifting the operation mode from the normal mode to the recovery mode when the operation of the icon 812 is accepted, Is provided.

  Returning to FIG. 2, in the collection mode, the report receiving unit 310 uses the collection report information such as the product code read from the collection target product at the POS terminal 400 or the inspection ordering terminal 410 and the number of products input by the operator as the collection report. Accept. As described above, when the collection request is notified to the POS terminal 400 or the inspection order terminal 410 and each terminal is in the collection mode, the report reception unit 310 receives the collection report received at each terminal from each terminal. be able to. For example, in the case of the POS terminal 400 or the inspection ordering terminal 410, the report accepting unit 310 can easily accept the collection report simply by reading the barcode or IC tag attached to the product collected in the collection mode.

  The report transmission unit 312 transmits the collection report received by the report reception unit 310 to the management server 100 via the interface unit 302. The collection report can be sent from the store server 300 to the management server 100 at any time, and the collection report includes the target collection ID, the ID of the store server 300 of the store that is reporting, the report date and time, and the collected quantity.

  When a product is sold, the POS terminal 400 reads a bar code and an IC tag attached to the product, and also reads information on a store card presented by the customer, and pays the price. These sales information is transmitted from the POS terminal 400 to the store server 300.

  In the normal mode, the sales information receiving unit 320 receives sales information and inventory information including the product code read from the product at the POS terminal 400 and the inspection ordering terminal 410 and the number of products input by the operator. The sales information transmission unit 324 transmits the sales information and inventory information received from the sales information reception unit 320 to the management server 100 via the interface unit 302.

  The management server 100 of the present embodiment implements various processing operations 102 to 116 as various functions by executing various processing operations corresponding to computer programs installed in the computer.

  The computer program of the present embodiment is provided in a plurality of stores, and is connected to a plurality of store terminals (store server 300, POS terminal 400, inspection ordering terminal 410) that accept input of sales information and inventory information for each product via the network 3. Connected to each other, and a product database 210 and a display unit (presentation unit 114) that store sales information and stock information for each product of each store, and store sales information and stock information for each product stored in the product database 210. A computer program for controlling the management server 100 to be updated and managed, and a procedure for accepting input of collection information of a collection target product that needs to be collected to a computer, and a plurality of store terminals (store server 300, POS terminal 400) , And the inspection ordering terminal 410) A procedure for notifying a request, and a procedure for receiving collection report information of a collection target product collected from a customer or stock from a store terminal (store server 300, POS terminal 400, and inspection order terminal 410) via the network 3, A procedure for collating the received collection report information with the sales information and inventory information of the collection target product in the product database 210 and totaling the collection status, and a procedure for presenting the collection status on the display unit (presentation unit 114) are executed. It is described as follows.

  In addition, the computer program notifies the computer of a collection request for a collection target product received via the network 3 to a plurality of store terminals (the store server 300, the POS terminal 400, and the inspection ordering terminal 410). Is further executed.

  In addition, the store server 300 according to the present embodiment executes various processing operations corresponding to computer programs installed in the computer, thereby realizing the various units 302 to 324 as described above as various functions. .

  The computer program according to the present embodiment is provided in a store, accepts input of sales information and stock information for each product, and communicates via a network 3 with the management server 100 that manages the sales information and stock information for each product. A computer program for controlling the store server 300, the POS terminal 400, and the inspection ordering terminal 410, which is a normal mode for managing product sales information and inventory information and a collection for managing collection report information for a collection target product. A procedure that operates by accepting the selection of one of the operation modes, a procedure that accepts input of collection report information of a product to be collected collected from a customer or stock when the collection mode is selected, and the received collection report information To report to the management server 100 via the network 3 It has been described as.

  In addition, the computer program of the present embodiment is described so as to further execute a procedure for receiving a notification of a collection request for a collection target product from the management server 100 via the network 3.

The operation of the management system 1 configured as described above will be described below.
The management method by the management system 1 of this Embodiment is demonstrated below. FIG. 8 is a flowchart illustrating an example of the operation when the management system 1 of the present embodiment accepts a product collection request. FIG. 9 is a flowchart illustrating an example of an operation at the time of the product collection report of the management system 1 of the present embodiment. Hereinafter, a description will be given with reference to FIGS.

  The management method of this embodiment is provided in a plurality of stores, and connects a plurality of store terminals (store server 300, POS terminal 400, and inspection order terminal 410) and a network 3 that accept input of sales information and inventory information for each product. The management server 100 that updates and manages the sales information and stock information for each product stored in the product database 210 that stores the sales information and stock information for each product for each of the plurality of stores needs to be collected. The management server 100 accepts input of collection information of a collection target product (S11 in FIG. 8) and stores terminals (store server 300, POS terminal 400, inspection order). The terminal 410) has a normal mode for managing product sales information and inventory information and a collection mode for managing collection report information of collection products. When the store terminal (the store server 300, the POS terminal 400, the inspection ordering terminal 410) selects the collection mode (YES in S41 of FIG. 9), the customer operates. Alternatively, an input of the collection report information of the collection target product collected from the inventory is accepted (S43 in FIG. 9), and the store terminal (the store server 300, the POS terminal 400, the inspection ordering terminal 410) receives the collected report information. To the store terminal (store server 300, POS terminal 400, and inspection ordering terminal), the management server 100 reports the collection report information of the collection target products collected from the customer or inventory. 410) via the network 3 (YES in S31 of FIG. 9), the management server 100 receives the received collection report information and By matching the sales information and inventory information of the recalled items of goods database 210 aggregates the recovery situation (S33 in FIG. 9), the management server 100, presents a recovery situation (S35 in FIG. 9).

  Furthermore, in the management method of the present embodiment, the management server 100 sends a collection request for a collection target product received to the plurality of store terminals (the store server 300, the POS terminal 400, and the inspection order terminal 410) via the network 3. (S15 in FIG. 8), and the store terminal (the store server 300, the POS terminal 400, and the inspection ordering terminal 410) receives the notification of the collection request for the collection target product from the management server 100 via the network 3 ( YES in S21 of FIG.

  Specifically, as shown in FIG. 8, first, the collection target product receiving unit 104 of the management server 100 receives the collected product information (S11). The product collection information input screen 710 shown in FIG. 4A can be displayed on the display unit of the management server 100 to accept input. Then, the collection target product receiving unit 104 extracts the sales information of the collection target product from the product database 210, totals the collection planned product information for each store (S13), and collects the collection schedule 240 shown in FIG. Product information 244 is stored.

  Then, the collection notification unit 106 notifies the collection server 300 of the extracted store of the collection request (S15). In the store server 300, when the collection request receiving unit 304 receives the collection request notification from the management server 100 (YES in S21), the notification unit 306 notifies the user of the product collection request (S23). For example, the collection request icon 812 (FIG. 7) is displayed on the display unit of the store server 300, the POS terminal 400 or the inspection order terminal 410 to notify the collection request to the user. When the user operates the collection notification icon, the collection notification screen 810 of FIG. 7 is displayed on the display unit, and detailed collection information is presented to the user.

  When the collection request is notified to each store in this way, each store enters a product collection operation. Then, when the target product is collected, the following collection report operation is performed.

  As shown in FIG. 9, in the store server 300, in the collection mode (YES in S41), the report accepting unit 310 accepts a collection report of collected products (S43). Then, the report transmission unit 312 transmits a collection report to the management server 100 (S45). In the management server 100, when the report receiving unit 110 receives a collection report from each store server 300 (YES in S31), the collation unit 112 accumulates the collection report in the collection database 240 and the product database 210. The collection status is totaled by collating with the sales and inventory information of the product to be collected (S33). Then, the presentation unit 114 displays the collection status on the display unit, for example, as a collection status display screen 740 of FIG. 5 (S35).

  As described above, according to the management system 1 of the present embodiment, when it is necessary to collect a product sold at a store, the sales information of the product to be collected is obtained from the product database 210 in which the sales information is accumulated. Automatically extract and collect collection reports from the store, collate the extracted sales information with the collected collection reports and aggregate the collection status, so proceed with the collection work while grasping the collection status Can do. Accordingly, it is possible to confirm the recovery status sequentially and reliably, to perform quick and efficient recovery at a high recovery rate, and to reduce the cost for recovery. Further, by automatically transmitting the collection request from the management server 100 to each store server 300, the collection operation can be started more efficiently and quickly.

(Second Embodiment)
FIG. 10 is a block diagram showing the configuration of the management system according to the embodiment of the present invention. FIG. 11 is a functional block diagram illustrating configurations of the management server 1100 and the store server 1300 of the management system according to the present embodiment.

  The management system 11 of the present embodiment is different from the management system 1 of the above-described embodiment in that when a customer purchases a product, the authentication server 500 or the like performs personal authentication of the customer and associates the product sales information with the customer information acquired by the authentication. This is different in that it is stored in the database 200 and the customer who sold the target product at the time of product collection is specified and a return request notification is sent to the customer.

  In this embodiment, the customer uses the mobile terminal 600 to purchase a product, for example, uses the IC card function provided in the mobile terminal 600 to pay for the product price by credit settlement, electronic money settlement, or each carrier An example will be described in which the customer is authenticated by the authentication server 500, is personally authenticated by the authentication server 500, identifies the customer's mobile terminal 600 at the time of collection notification, and notifies the mobile terminal 600 of a return request for the product. At this time, for example, the portable terminal 600 can communicate with the POS terminal 400 and the inspection ordering terminal 410 to perform settlement processing. In this case, the POS terminal 400 and the inspection ordering terminal 410 do not go through the store server 300. Alternatively, the authentication server 500 may be directly connected via the network 3.

  The management system 11 of this embodiment acquires customer identification information of a customer who has been personally authenticated when the customer purchases the product, associates the purchased product with the acquired customer identification information, and stores it in the product database 210 as sales information. The sales information receiving unit 130, the customer database 260 that stores the customer notification destination in association with the customer identification information of the customer, the customers who have purchased the products to be collected are extracted, and the customer notification destination extracted from the customer database 260 is It further includes an extracting unit 132 to be acquired and a notifying unit 134 for notifying the acquired customer notification destination of a collection request for the collection target product.

  Specifically, as illustrated in FIG. 11, the management server 1100 includes the same interface unit 102, collection target product reception unit 104, collection notification unit 106, report reception unit 110, and collation unit as the management server 100 of the above embodiment. 112, the presentation unit 114, the product database 210, and the collection database 240, and further includes a sales information reception unit 130, an extraction unit 132, a notification unit 134, and a customer database 260. Further, the store server 1300 includes the same interface unit 302, collection request receiving unit 304, notification unit 306, report receiving unit 310, report transmitting unit 312, and sales information receiving unit 320 as the store server 300 of the above embodiment. And a sales information transmission unit 330.

  In the management server 1100, the customer database 260 stores customer information 262 shown in FIG. The customer information 262 includes, for example, customer identification information (customer ID) and a notification destination such as a name, an e-mail address, and terminal-specific information of the mobile terminal 600. The mail address may be the address of the customer's mobile terminal 600 or an Internet mail address.

  Returning to FIG. 11, the sales information receiving unit 130 receives sales information including customer identification information authenticated by the authentication server 500 from the store server 1300 when personal authentication is performed when a customer purchases a product at the store server 1300. Received via the interface unit 102. Then, the sales information receiving unit 130 associates the sold product with the received customer identification information and stores it in the product database 210 as sales information.

  The customer identification information received by the sales information receiving unit 130 may be personal authentication information acquired when a product is purchased using an authentication card possessed by the customer. The authentication card includes, for example, a store card and a credit card. In another embodiment, the customer identification information may be information obtained as a result of customer biometric authentication.

  Alternatively, the customer identification information received by the sales information receiving unit 130 is the customer acquired when a product is purchased from the mobile terminal 600 possessed by the customer, for example, through online shopping, and charged by credit payment or each carrier. The terminal identification information of the portable terminal 600 may be used. The sales information receiving unit 130 can associate the purchased product with the acquired terminal identification information and store it in the product database 210 as sales information.

  When the collection target product receiving unit 104 receives the collection information, the extraction unit 132 accesses the product database 210 and extracts customer identification information of the customer who purchased the collection target product based on the sales information. The extracted customer identification information is a collection target product purchase customer list (not shown), customer identification information (customer ID) of the customer extracted for each collection ID, e-mail address, mobile phone number, sales date, Information such as sales quantity, collection date, and collected quantity is stored in the collection database 240.

  The notification unit 134 notifies the customer notification destination extracted by the extraction unit 132 of a request for merchandise return. For example, a contact mail is transmitted to a registered mail address. Alternatively, an e-mail or a message is transmitted to the registered mobile terminal 600. The customer's mobile terminal 600 receives an e-mail or a message, and receives a notification of product collection based on the product return request information described in the text. Alternatively, the URL address of a web page that provides information related to product collection is described in the body of the email or message, and detailed information related to product collection can be provided to the customer by accessing the web page.

  The request for merchandise return by the notification unit 134 may be repeated at any time or periodically until collection is confirmed, in addition to when the merchandise collection information is registered. When collection has been confirmed, a thank-you email or message for collection may be sent to the mobile terminal 600 of the customer.

  When a customer purchases a product at the POS terminal 400, an IC card, a credit card, a store card, or the like included in the customer's mobile terminal 600 is read, and personal authentication information is obtained therefrom. At the POS terminal 400, a personal authentication request is made to the authentication server 500 using the acquired personal authentication information.

  In the store server 1300, the sales information reception unit 320 receives sales information including customer identification information of the authenticated customer from the POS terminal 400. The sales information transmitting unit 330 receives the sales information of the product including the authenticated customer identification information of the customer who purchased the product from the sales information receiving unit 320 and transmits it to the management server 1100 via the interface unit 302. The sales information transmission unit 330 according to the present embodiment is different from the sales information transmission unit 324 according to the above-described embodiment in that it transmits the sales information of products including customer identification information.

  The management server 1100 according to the present embodiment executes various processing operations corresponding to a computer program installed in a computer, thereby realizing the above-described various units 102 to 134 as various functions.

  In addition to the computer program procedure of the above-described embodiment, the computer program of the present embodiment is a procedure for acquiring customer identification information of a personally authenticated customer at the time of product purchase by the customer and purchasing the acquired customer identification information. The procedure for associating the received products and storing them as sales information in the product database 210 and the customer who has purchased the product to be collected are extracted and extracted from the customer database 260 that stores the customer's customer identification information in association with the customer's notification destination. And a procedure for notifying the acquired customer notification destination of the collection request for the collection target product.

  The management method by the management system 11 of this Embodiment is demonstrated below. FIG. 13 is a flowchart illustrating an example of the operation of the management system 11 according to the present embodiment when the product is sold. FIG. 14 is a flowchart illustrating an example of the operation when the management system 11 of the present embodiment receives a product collection request. Hereinafter, a description will be given with reference to FIGS.

  In addition to the management method of the above embodiment, the management method of this embodiment acquires customer identification information of a customer who has been personally authenticated when the customer purchases a product (YES in S61 in FIG. 13). The purchased products are associated with each other and stored in the product database 210 as sales information (S63 in FIG. 13), the customers who have purchased the products to be collected are extracted (S101 in FIG. 14), and the customer notification destination is included in the customer identification information of the customers The customer notification destination extracted from the customer database 260 that stores them in association with each other is acquired (S103 in FIG. 14), and the collection request for the collection target product is notified to the acquired customer notification destination (S105 in FIG. 14).

The operation of the management system 11 configured as described above will be described below.
Here, a case will be described in which when a customer purchases a product, payment is made using the IC card of the portable terminal 600 at the time of payment. First, the POS terminal 400 reads authentication information from the IC card of the portable terminal 600 and makes an authentication request to the authentication server 500. And when authenticated, the settlement of the product price is completed. The POS terminal 400 transmits to the store server 1300 sales information including customer authentication information when the product is purchased, that is, customer identification information.

  As shown in FIG. 13, in the store server 1300, the sales information receiving unit 320 receives the sales information from the POS terminal 400 (YES in S51). The sales information transmission unit 330 transmits the sales information to the management server 1100 (S53). In the management server 1100, the sales information receiving unit 130 receives the sales information including the customer identification information via the interface unit 102 (YES in S61). Then, the sales information receiving unit 130 stores the sales information in the product database 210 in association with the customer identification information (S63).

  In this way, in the management system 11 of this embodiment, the customer who purchased the product at the time of product sales and the sales information of the product are stored in association with each other.

  Next, as shown in FIG. 14, merchandise collection processing is performed in the management server 1100. Here, steps S11 to S15 are the same as those in the flowchart of FIG.

  After the collection request is notified from the management server 1100 to the store server 1300, in the management server 1100, the extraction unit 132 accesses the product database 210 and extracts the customer who purchased the product requested to be collected (S101). Further, the extraction unit 132 accesses the customer database 260 based on the extracted customer identification information of the customer, and acquires a registered e-mail address or the like as a notification destination of the target customer (S103). Such information may be accumulated in the collection database 240 in association with the collection information. Then, the notification unit 134 transmits a notification email for requesting product collection to the email address of the target customer acquired by the extraction unit 132 (S105).

  As described above, according to the management system 11 of this embodiment, customer information is acquired at the time of product purchase, stored as sales information, and the customer who purchased the product is identified from the sales information at the time of product collection. In addition, it is possible to automatically notify the customer of a return request for goods. Thereby, it becomes possible to collect goods more quickly and efficiently, and the labor and cost for collection can be greatly reduced.

  As mentioned above, although embodiment of this invention was described with reference to drawings, these are the illustrations of this invention, Various structures other than the above are also employable.

  For example, in the management system, the management server accesses the product database 210, and for each store, a totaling unit (not shown) that counts the number of sales of the collection target product for each sales date and time, and sales of the collected collection target product You may provide the notification part (not shown) which notifies the sales number for every date to the store terminal of an applicable store. Furthermore, the store server presents a receiving unit (not shown) that receives the sales quantity for each sale date and time of the collection target product aggregated from the management server and the received sales quantity for each sale date and time of the collected collection target product. A presentation unit (not shown).

  According to this configuration, the sales information of the collection target product can be displayed on the screen (not shown) of the store POS terminal 400 or the inspection order terminal 410, and can be viewed by the store manager.

  In addition, the management system of the present embodiment can further include a notification unit (not shown) that publishes information on the collection request for the collection target product on the website and notifies the customer. According to this configuration, the customer can browse the website to recognize the necessity of returning the product, and can prompt the customer to return the product. Further, this website may be a website that includes a web page dedicated to registered users by previously registering a customer who has purchased a product. The content to be notified includes information such as a product name, a product code, a sales time, and a store of the product to be collected.

  In addition, the management server accesses the database whether or not a product purchased by a customer is a collection target, and a registration unit (not shown) that registers user purchase product information in the product database 210 or the customer database 260 in advance. You may further provide the judgment part (not shown) to judge. Thereby, when the user has purchased the product to be collected, the user can be notified directly on the web page dedicated to the registered user. Here, it is also possible to notify the mail address registered at the time of user registration.

  In addition, this website may include information on the number of sales for each sale date and time of the collection target products aggregated for each store.

  Further, in the management system, the store terminal (the store server, the POS terminal 400, and the inspection ordering terminal 410) sets the product code of the product to be collected as the product code to be collected (not shown) when shifting to the collection mode. And a determination unit (not shown) that determines whether or not the product code of the collected product matches the product code to be collected when the product is collected, and a warning unit that warns when the product code does not match ( (Not shown).

  For example, the barcode or IC tag attached to the product returned by the POS terminal 400 is read, and the determination unit determines whether or not it matches the collection target product code. Warning notification can be made on a section (not shown). Thereby, it can prevent that goods other than collection object are collected accidentally on the spot.

  In the above embodiment, the collection request is notified from the management server to each store terminal (the store server, the POS terminal 400, and the inspection order terminal 410), but the present invention is not limited to this. For example, the collection notification may be notified by another medium, for example, telephone, fax, mail, mail, newspaper advertisement, television advertisement, public website, and the like. The store terminals (store server, POS terminal 400, and inspection ordering terminal 410) may include a receiving unit (not shown) that receives an operation for switching to the collection mode. When the manager of each store receives the notification and performs an operation for switching to the collection mode, and the reception unit receives the operation for switching to the collection mode, the manager may shift to the collection mode.

  In another embodiment, in the store server, when the collection request receiving unit 304 receives a collection request from the management server, the store terminals (store server, POS terminal 400, inspection ordering terminal 410) are automatically set in the collection mode. It may be migrated. As a result, the collection report information can be automatically created when the product information is read at the store terminal for the collection target product requested for collection.

  Further, this makes it possible to detect that the product to be collected is about to be sold by mistake. That is, the store terminal detects that the product code of the product to be collected has been read at the time of product sales and the product to be collected when it is detected that the product code of the product to be collected has been read at the time of product sales. And a warning section that warns that it cannot be sold.

It is a block diagram which shows the whole structure of the management system which concerns on embodiment of this invention. It is a functional block diagram which shows the structure of the management server and shop server of the management system of FIG. It is a figure which shows an example of the structure of the various information memorize | stored in the goods database of the management server of FIG. It is a figure which shows an example of the screen at the time of the goods collection information input displayed on the management server of FIG. It is a figure which shows an example of the collection condition display screen displayed on the management server of FIG. It is a figure which shows an example of the structure of the various information memorize | stored in the collection | recovery database of the management server of FIG. It is a figure which shows an example of the collection notification screen displayed on the shop server of FIG. It is a flowchart which shows an example of the operation | movement at the time of the goods collection request | requirement reception of the management system of this embodiment. It is a flowchart which shows an example of the operation | movement at the time of the goods collection report of the management system of this embodiment. It is a block diagram which shows the whole structure of the management system which concerns on embodiment of this invention. It is a functional block diagram which shows the structure of the management server and shop server of the management system of this embodiment of FIG. It is a figure which shows an example of the structure of the customer information memorize | stored in the customer database of the management server of FIG. It is a flowchart which shows an example of the operation | movement at the time of goods sale of the management system of this embodiment. It is a flowchart which shows an example of the operation | movement at the time of the goods collection request | requirement reception of the management system of this embodiment.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Management system 3 Network 11 Management system 100 Management server 102 Interface part 104 Collection object acceptance part 106 Collection notification part 110 Report reception part 112 Collation part 114 Presentation part 116 Sales information reception part 130 Sales information reception part 132 Extraction part 134 Notification part 200 Database 210 Product database 212 Product information 214 Store information 216 Store server information 218 Sales information 220 Inventory information 240 Collection database 242 Collection target product information 244 Collection scheduled product information 246 Collected product information 248 Collected product information 260 Customer database 262 Customer information 300 store server 302 interface unit 304 collection request reception unit 306 notification unit 310 report reception unit 312 report transmission unit 320 sales information reception unit 324 sales information transmission unit 330 sales information Report transmission unit 400 POS terminal 410 Inspection order terminal 420 Network 500 Authentication server 600 Mobile terminal 710 Product collection information input screen 720 Collection information display screen 740 Collection status display screen 810 Collection notification screen 812 Icon 1100 Management server 1300 Store server

Claims (30)

A plurality of store terminals that are provided in a plurality of stores and accept input of sales information and inventory information for each product;
A product database for storing the sales information and the inventory information for each of the products for each of a plurality of stores;
A management system that communicates with a plurality of the shop terminals via a network and updates and manages the sales information and the inventory information for each product stored in the product database,
The management server
Accepting means for accepting input of collection information of a collection target product that needs to be collected;
Means for receiving from the store terminal via the network the collection report information of the collection target product collected from a customer or inventory;
A counting means for collating the received collection report information with the sales information and the inventory information of the collection target product in the product database and totalizing the collection status;
Presenting means for presenting the collection status,
The store terminal
Means for accepting a selection of an operation mode of any one of a normal mode for managing the sales information and the inventory information of the product and a collection mode for managing the collection report information of the product to be collected;
When the collection mode is selected, an information input means for receiving input of the collection report information of the collection target product collected from the customer or stock;
A management system comprising: means for reporting the received collection report information to the management server via the network. The management system according to claim 1,
The management server includes means for notifying the plurality of store terminals of a collection request for the received collection target product via the network,
The store terminal includes a collection request receiving unit that receives a notification of a collection request for the collection target product from the management server via the network.
The information input unit of the store terminal is a management system that receives an input of the collection report information of the collection target product for which the collection request receiving unit has received the notification of the collection request. In the management system according to claim 1 or 2,
The management server
A means for determining whether or not all of the collection target products have been collected based on the collection status collected by the counting means;
The management system for presenting whether the presenting means of the management server presents whether or not all of the collection target products have been collected based on the determination. The management system according to any one of claims 1 to 3,
Means for acquiring customer identification information of the customer who is personally authenticated when the customer purchases the product;
Means for associating the purchased product with the acquired customer identification information and storing it in the product database as the sales information;
A customer database for storing the customer's notification destination in association with the customer identification information of the customer;
Means for extracting a customer who has purchased the product to be collected and obtaining the notification destination of the customer extracted from the customer database;
A management system further comprising means for notifying the acquired notification destination of the customer of the collection request for the collection target product. The management system according to claim 4,
The management system, wherein the customer identification information is personal authentication information acquired when a product is purchased using an authentication card possessed by the customer. In the management system according to claim 4 or 5,
The customer identification information is terminal identification information of the mobile terminal of the customer acquired when a product is purchased from a mobile terminal possessed by the customer,
Means for associating the purchased product with the acquired terminal identification information and storing it in the product database as the sales information;
Means for extracting the terminal identification information of the mobile terminal of the customer who purchased the product to be collected;
A management system further comprising means for notifying the mobile terminal of the customer of a collection request for the product to be collected based on the extracted terminal identification information of the mobile terminal of the customer. The management system according to any one of claims 1 to 6,
The management server
Means for accessing the product database, and for each store, counting the number of sales for each sale date and time of the product to be collected;
A means for notifying the store terminal of the corresponding store of the number sold for each sale date and time of the collected product to be collected,
The store terminal
Means for receiving, from the management server, the number of sales for each sale date and time of the aggregated products to be collected;
And a means for presenting the number of sales for each sale date and time of the collected product to be collected. The management system according to any one of claims 1 to 7,
A management system further comprising means for publishing information on a collection request for the collection target product on a website and notifying a customer. The management system according to any one of claims 2 to 8,
The store terminal
Means for displaying an icon for warning the collection request on the operation screen when the collection request reception means receives a collection request notification of the collection target product;
Means for accepting an operation of the icon by a user,
The operating means of the store terminal operates by shifting the operation mode from the normal mode to the collection mode when an operation of the icon is accepted. In the management system according to claim 9,
The store terminal
Means for setting a product code of the product to be collected as a product code to be collected when shifting to the collection mode;
Means for determining whether or not the product code of the collected product matches the product code to be collected when the product is collected;
And a means for warning when the product codes do not match. It is provided in a plurality of stores and communicates via a network with a plurality of store terminals that accept input of sales information and stock information for each product, and the sales information and the stock information for each product for each of the plurality of stores A management server for updating and managing the sales information and the inventory information for each product stored in a product database to be stored;
Accepting means for accepting input of collection information of a collection target product that needs to be collected;
Means for receiving from the store terminal via the network the collection report information of the collection target product collected from a customer or inventory;
A counting means for collating the received collection report information with the sales information and the inventory information of the collection target product in the product database and totalizing the collection status;
A management server comprising: presenting means for presenting the collection status; The management server according to claim 11,
A management server comprising means for notifying the plurality of store terminals of the received collection request for the collection target product via the network. In the management server according to claim 11 or 12,
A means for determining whether or not all of the collection target products have been collected based on the collection status collected by the counting means;
The presenting means is a management server that presents whether or not all of the collection target products have been collected based on the determination. The management server according to claim 11,
Means for acquiring customer identification information of the customer who is personally authenticated when the customer purchases the product;
Means for associating the purchased product with the acquired customer identification information and storing it in the product database as the sales information;
Means for extracting the customer who has purchased the product to be collected, and acquiring the notification destination of the customer extracted from a customer database storing the customer notification destination in association with the customer identification information of the customer;
A management server further comprising means for notifying the acquired notification destination of the customer of a collection request for the collection target product. In the management server according to claim 14,
The customer identification information is a management server that is personal authentication information acquired when a product is purchased using an authentication card possessed by the customer. In the management server according to claim 14 or 15,
The customer identification information is terminal identification information of the mobile terminal of the customer acquired when a product is purchased from a mobile terminal possessed by the customer,
Means for associating the purchased product with the acquired terminal identification information and storing it in the product database as the sales information;
Means for extracting the terminal identification information of the mobile terminal of the customer who purchased the product to be collected;
A management server further comprising means for notifying the mobile terminal of the customer of a collection request for the collection target product based on the extracted terminal identification information of the mobile terminal of the customer. The management server according to any one of claims 11 to 16,
Means for accessing the product database, and for each store, counting the number of sales for each sale date and time of the product to be collected;
A management server further comprising means for notifying the store terminal of the corresponding store of the number of sales of the collection target product for each sales date and time. A store terminal that is provided in a store, accepts input of sales information and stock information for each product, and communicates with a management server that manages the sales information and stock information for each product,
Means for accepting selection of an operation mode of either the normal mode for managing the sales information and the inventory information of the product and the collection mode for managing the collection report information of the collection target product that needs to be collected;
When the collection mode is selected, an information input means for receiving input of collection report information of a collection target product collected from a customer or stock;
A store terminal comprising: means for reporting the received collection report information to the management server via a network. In the store terminal according to claim 18,
A store terminal comprising a collection request receiving means for receiving a notification of a collection request for the collection target product from the management server via the network. In the store terminal according to claim 18 or 19,
Means for receiving from the management server the number of sales for each sale date and time of the product to be collected at the store;
A store terminal comprising: means for presenting the number of sales for each sale date and time of the received product to be collected. In the store terminal according to claim 19 or 20,
Means for displaying an icon for warning the collection request on the operation screen when the collection request reception means receives a collection request notification of the collection target product;
Means for accepting an operation of the icon by a user,
The operating means is a store terminal that operates by shifting the operation mode from the normal mode to the collection mode when an operation of the icon is accepted. The store terminal according to claim 21,
Means for setting a product code of the product to be collected as a product code to be collected when shifting to the collection mode;
Means for determining whether or not the product code of the collected product matches the product code to be collected when the product is collected;
A store terminal comprising means for warning when the product code does not match. It is provided in a plurality of stores and communicates via a network with a plurality of store terminals that accept input of sales information and stock information for each product, and the sales information and the stock information for each product for each of the plurality of stores A method for managing the collection of a collection target product that needs to be collected by a management server that updates and manages the sales information and the inventory information for each of the products accumulated in a product database to be accumulated,
The management server accepts input of collection information of the collection target product,
The store terminal operates by accepting selection of an operation mode of any one of a normal mode for managing the sales information and the inventory information of the product and a collection mode for managing collection report information of the collection target product,
When the store terminal selects the collection mode, the store terminal accepts input of the collection report information of the collection target product collected from a customer or stock,
The store terminal reports the received collection report information to the management server via the network,
The management server receives the collection report information of the collection target product collected from the customer or stock from the store terminal via the network,
The management server collates the received collection report information with the sales information and the inventory information of the collection target product in the product database and totals the collection status;
A management method in which the management server presents the collection status. The management method according to claim 23,
The management server notifies the plurality of store terminals of the received collection request for the collection target product via the network,
A management method in which the store terminal receives a notification of the collection request for the collection target product from the management server via the network. The management method according to claim 23 or 24, wherein:
When the customer purchases the product, the customer identification information of the customer who is personally authenticated is acquired,
Associating the purchased product with the acquired customer identification information and storing it as the sales information in the product database,
Extracting the customer who purchased the product to be collected, obtaining the notification destination of the customer extracted from a customer database storing the customer identification information associated with the customer's notification destination;
A management method of notifying the collection destination of the collection target product to the acquired notification destination of the customer. Connected via a network to a plurality of store terminals that are provided in a plurality of stores and accept input of sales information and inventory information for each product, and store the sales information and the inventory information for each product in each of the plurality of stores. A computer program for controlling a management server for updating and managing the sales information and the inventory information for each of the products stored in the product database.
On the computer,
A procedure for accepting input of collection information for products subject to collection,
A procedure for notifying a plurality of store terminals of a collection request for the received collection target product,
A procedure for receiving collection report information of the collection target product collected from a customer or inventory from the store terminal via the network;
A procedure of collating the received collection report information with the sales information and the inventory information of the collection target products in the product database and totalizing the collection status;
A computer program for causing the display unit to present the collection status. The computer program according to claim 26,
In the computer,
A computer program for causing a plurality of store terminals to further execute a procedure of notifying the collection request of the received collection target product via the network. The computer program according to claim 26 or 27,
In the computer,
A procedure for acquiring customer identification information of the customer who is personally authenticated when the customer purchases the product;
A procedure for associating the purchased product with the acquired customer identification information and storing it in the product database as the sales information;
Extracting a customer who has purchased the product to be collected and obtaining the notification destination of the customer extracted from a customer database that stores the customer identification information associated with the customer in association with the customer notification destination;
A computer program for further executing a procedure for notifying the collection destination of the collection target product to the acquired notification destination of the customer. A computer program for controlling a store terminal that is provided in a store, accepts input of sales information and inventory information for each product, and communicates via a network with a management server that manages the sales information and inventory information for each product. And
On the computer,
A procedure that operates by receiving selection of an operation mode of either the normal mode for managing the sales information and the inventory information of the product and the collection mode for managing the collection report information of the collection target product that needs to be collected;
When the collection mode is selected, a procedure for accepting input of collection report information of a collection target product collected from a customer or stock;
A computer program for causing the management server to report the received collection report information via the network. The computer program according to claim 29,
A computer program for further executing a procedure for receiving a notification of a collection request for the collection target product from the management server via the network.

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