TWI581196B - An appointment processing device, an appointment processing method, an appointment processing program product, and a computer-readable recording medium having a reservation processing program - Google Patents

An appointment processing device, an appointment processing method, an appointment processing program product, and a computer-readable recording medium having a reservation processing program Download PDF

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Publication number
TWI581196B
TWI581196B TW100118775A TW100118775A TWI581196B TW I581196 B TWI581196 B TW I581196B TW 100118775 A TW100118775 A TW 100118775A TW 100118775 A TW100118775 A TW 100118775A TW I581196 B TWI581196 B TW I581196B
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Taiwan
Prior art keywords
reservation
information
facility
shop
terminal
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TW100118775A
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Chinese (zh)
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TW201203144A (en
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Rakuten Inc
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Priority to JP2010125320A priority Critical patent/JP5479231B2/en
Priority to JP2010125321A priority patent/JP5548034B2/en
Priority to JP2010125319A priority patent/JP5548033B2/en
Application filed by Rakuten Inc filed Critical Rakuten Inc
Publication of TW201203144A publication Critical patent/TW201203144A/en
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Publication of TWI581196B publication Critical patent/TWI581196B/en

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Description

Reservation processing device, reservation processing method, reservation processing program product, and computer readable recording medium on which a reservation processing program is recorded

The technical field of the present invention relates to a reservation processing device or the like which can set up a reservation for a facility that meets the conditions specified by the user as soon as possible.

Conventionally, there has been known a reservation system that receives a condition specified by a user by a user terminal via a communication line, and reserves a facility such as a store that meets the conditions. Further, Patent Document 1 discloses a technique in which a shop information management system acquires a shop list that satisfies a reservation condition received from a mobile terminal, and then inquires whether or not a shop list exists in a reservation confirmation system that manages the vacancy information of each store. A shop that can be reserved to send a list of available reservations to the mobile terminal.

[Previous Technical Literature] [Patent Literature]

[Patent Document 1] Japanese Patent Laid-Open Publication No. 2009-116424

However, in the technique described in Patent Document 1, it is necessary to know the vacancy information of each store in the reservation confirmation system. Therefore, if a terminal is installed in each store and a vacancy management system is constructed, there is a great cost burden, and At the time of obtaining the above-mentioned store list, when a person (for example, a store staff member) confirms the vacancy information for each store included in the store list, the judgment or operation of the person is involved, and it takes a long time until the reservation is established. After that.

The present invention has been made in view of the above circumstances, and an object of the present invention is to provide a reservation processing device that can quickly determine a reservation facility without having to manage a vacancy information of a facility such as a store.

In order to solve the above problems, a first aspect of the invention provides a reservation processing device, comprising: a reservation condition information receiving unit that receives, from a reservation terminal, reservation condition information indicating a reservation condition of a reservation to a facility; and a reservation condition information transmission unit; And transmitting, to each of the facility terminals corresponding to the plurality of reservation candidate facilities, the received reservation condition information; the receivable information receiving unit receiving, from the facility terminal, a reservation condition indicating that the reservation condition information is transmitted according to the transmission And the reservation facility determining means, and the reservation facility determining means determines the reservation facility from the reservation candidate facility corresponding to the facility terminal of the source of the receivable information received by the receivable information receiving institution, and outputs the reservation facility.

According to the present invention, the reservation condition information is simultaneously transmitted to the plurality of reservation candidate facilities, and the reservation facility is determined from the reservation candidate facilities that have received the receivable information that can be accepted under the reservation condition indicated by the reservation condition information. As a result, it is possible to shorten the time until the reservation facility is determined, compared to the case where the plurality of reservation candidate facilities sequentially check the admissibility.

According to a second aspect of the invention, in the reservation processing device according to the first aspect of the invention, the reservation facility determining means determines the reservation candidate facility corresponding to the facility terminal of the transmission source of the receivable information received by the receivable information receiving unit as the reservation. facility.

According to the present invention, among the plurality of reservation candidate facilities that are the destinations of the reservation condition information, the reservation candidate facility that has transmitted the receivable information first is determined as the reservation facility. Therefore, it is expected that the facility for which the reservation is established can be quickly transmitted, and the time until the reservation of the facility is determined can be shortened, so that the reservation can be quickly established.

According to a fourth aspect of the invention, in the reservation processing device of the first aspect, the reservation condition information receiving unit receives, from the reservation terminal, priority information indicating priority information for specifying a priority of the reservation to the facility, the reservation facility decision institution. When the receivable information receiving institution receives the admissible information, it refers to the priority order information received by the reservation condition information receiving institution, and determines the reservation candidate facility corresponding to the facility terminal of the transmission source of the receivable information. When the priority order is not lower than the specific order, the reservation candidate facility corresponding to the facility terminal of the source of the receivable information is determined as the reservation facility.

According to the present invention, when the receivable information is received, if the priority of the reservation candidate facility to which the receivable information has been transmitted is not lower than the specific order (in the case of a specific order or more), the The reservation waiting facility for admissible information is determined to be a reserved facility. As a result, the reservation candidate facility, that is, the appointment of the reservation candidate facility designated by the reservation candidate, which is not less than the specific rank (the specific rank or more), can be quickly established.

According to a seventh aspect of the invention, in the reservation processing device of the first aspect, the reservation condition information receiving unit further receives, from the reservation terminal, priority information indicating that the priority of the reservation is prior to the priority of the facility, the reservation processing device further In addition to the receivable information receiving unit, the response information receiving unit receives, from the facility terminal, response information indicating that the reservation condition indicated by the transmission of the reservation condition information is acceptable or not acceptable, and the reservation facility determining institution When the response information receiving unit receives the response information indicating acceptance, it refers to the received priority order information, and determines that the priority order is higher than the reservation candidate facility corresponding to the facility terminal that transmitted the response information. When the facility terminal corresponding to all the reservation candidate facilities receives the response information indicating the incompatibility, the reservation candidate facility corresponding to the facility terminal that has transmitted the receivable response information is determined as the reservation facility.

According to the present invention, when receiving the response information indicating acceptance, when all the reservation candidate facilities having the higher priority than the reservation candidate facility that transmitted the response information have received the response information indicating the ineligibility, the transmission will be transmitted. The reservation candidate facility of the response information is determined as a reservation facility. As a result, it is possible to quickly establish an appointment of the reservation candidate facility having the highest priority assigned by the subscriber in the reservation candidate facility that has not been determined to be inadmissible.

The invention of claim 1 is the reservation processing device according to the first aspect of the invention, further comprising: a reservation candidate facility list transmission unit that transmits the list information to the reservation terminal, wherein the list information indicates that the reservation condition information transmission unit transmits the reservation condition information a list of reserved candidate facilities corresponding to the facility terminal of the source of the receivable information received by the information receiving institution in a predetermined period of time; and a selection candidate facility information receiving unit that receives the reservation from the reservation terminal The reservation reservation facility information selected by the reservation candidate facility selected from the list of the reservation candidate facilities; the reservation facility determination means indicates the reservation reservation facility information received by the selection reservation candidate facility information receiving means The reservation candidate facility selected by the person is determined to be a reservation facility.

According to the present invention, among the reservation candidate facilities that have transmitted the receivable information within the specific time, the reservation candidate facility selected by the reservation person is determined as the reservation facility. As a result, the reservation candidate facility that can accept the reservation of the reservation person is reduced by the specific time. Therefore, the time until the reservation is established can be shortened by appropriately setting the specific time, and the reservation can be quickly established.

The technical solution 14 is a reservation processing method, which is characterized in that it is executed by a computer, and includes the steps of: receiving, from the reservation terminal, reservation condition information indicating a reservation condition of the reservation to the facility; and making a plurality of reservations The candidate facility transmits the received reservation condition information together with the corresponding facility terminal; and receives, from the facility terminal, the admissible information that can be accepted according to the reservation condition indicated by the transmitted reservation condition information; and the received and received The reservation facility corresponding to the facility terminal that can receive the information source determines the reservation facility and outputs it.

The technical solution 15 is a computer-readable recording medium in which a reservation processing program for causing a computer to function as a reservation condition information receiving unit that receives a reservation condition indicating a reservation condition of a reservation from a reservation facility is received from a reservation terminal. a reservation condition information transmitting unit that transmits the received reservation condition information together with a facility terminal corresponding to each of the plurality of reservation candidate facilities; the receivable information receiving unit receives, from the facility terminal, a reservation condition indicating the transmission according to the above The admissibility information that can be accepted by the reservation condition indicated by the information; and the reservation facility decision institution, which is determined from the reservation candidate facility corresponding to the facility terminal of the source of the receivable information received by the receivable information receiving institution Reserve the facility and export it.

The technical solution 16 is a reservation processing program, which is characterized in that the computer functions as a reservation condition information receiving unit that receives reservation condition information indicating a reservation condition of the reservation by the reservation from the reservation terminal; The organization transmits the received reservation condition information together with the facility terminal corresponding to each of the plurality of reservation candidate facilities; the receivable information receiving unit receives, from the facility terminal, a reservation condition indicating that the reservation condition information is transmitted according to the transmission And the reservation facility determining means, and the reservation facility determining means determines the reservation facility from the reservation candidate facility corresponding to the facility terminal of the source of the receivable information received by the receivable information receiving institution, and outputs the reservation facility.

According to the present invention, the reservation condition information is transmitted together with a plurality of reservation candidate facilities, and the reservation facility is determined from the reservation candidate facility that transmits the receivable information that can be accepted under the reservation condition indicated by the reservation condition information. As a result, it is possible to shorten the time until the reservation facility is determined, compared to the case where the plurality of reservation candidate facilities sequentially check the admissibility.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. Furthermore, the embodiment described below is an embodiment in which the present invention is applied to a store reservation system.

[1. First embodiment]

[1.1. Summary of the structure and function of the store reservation system]

First, the configuration and function outline of the store reservation system S in the first embodiment will be described with reference to Fig. 1 .

FIG. 1 is a view showing an example of a schematic configuration of a shop reservation system S in the first embodiment.

As shown in FIG. 1, the shop reservation system S includes the following components: a user terminal 1 (an example of a reservation terminal of the present invention), a reservation management server 2 (an example of a "reservation processing device" of the present invention), The shop terminal 3 (an example of the "facilities terminal" of the present invention) and the settlement management server 4. The reservation management server 2, the user terminal 1, the shop terminal 3, and the settlement management server 4 can be connected via a network NW (for example, TCP/IP (Transmission Control Protocol/Internet Protocol) is used in the communication protocol. Internet Protocol, etc.) send and receive data to each other. Furthermore, the network NW is constructed by, for example, an Internet, a dedicated communication line (for example, a CATV (Community Antenna Television) line), a mobile communication network (including a base station, etc.), and a gateway device. .

The reservation management server 2 is a server that provides a shop reservation website, and includes, for example, one or a plurality of server computers having functions such as a web server, an application server, and a database server. The store reservation website provides a website that promptly makes a reservation for a store (especially a restaurant) under the conditions specified by the user.

FIG. 2 is a block diagram showing an example of a schematic configuration of the reservation management server 2.

As shown in FIG. 2, the reservation management server 2 is basically constituted by a communication unit 21, a storage unit 22, and a system control unit 23.

The communication unit 21 is connected to the network NW, and controls communication states with the user terminal 1, the shop terminal 3, the settlement management server 4, and the like.

The storage unit 22 is constituted by, for example, a hard disk drive or the like, and stores an OS (Operating System), a server program (a reservation processing program, etc.), and various materials.

Further, a user database (DB) 221, a shop DB 222, a reservation management DB 223, and the like are built in the storage unit 22.

FIG. 3 is a view showing an example of the configuration of information registered in each database.

In the user DB 221 shown in FIG. 3(A), the user ID (Identification, identifier), password, name, gender, and address of the user who has registered the website with the member reservation is registered (memorized) in association with each user. User information such as phone number, mail address, and credit card information (credit card company, card number, card expiration date, cardholder). Further, the member registration is performed, for example, by the member registration procedure screen provided by the user terminal 1 visiting the store reservation website, and the user ID is issued at this time.

In the store DB 222 shown in FIG. 3(B), the shop ID, password, name, address, telephone number, and mail of the shop (the shop that the user can make a reservation) registered in the shop reservation site are registered in association with each store. Store information such as address, type, business hours, regular rest days, capacity, average usage, URL of the homepage (Uniform Resource Locator), usage, etc. As a type, for example, a bistro, ramen, Italian, French, Chinese, Japanese, rotisserie, soba noodle shop, tea house, etc. For use, for example, "Friends with Friends", "With Lovers", "Colleagues with Company", "Reception", "Alone", etc. Further, the information registered in the store DB 222 is used when searching for a store reserved by the user. Therefore, in addition to the shop information listed here, information useful when the user searches for the store can be registered in advance. In addition, the registration of the shop is performed, for example, by the shop registration procedure screen provided by the shop terminal 3 visiting the shop reservation website, and the shop ID is issued at this time.

In the reservation management DB 223 shown in FIG. 3(C), the reservation ID for identifying the established reservation, the user ID of the reserved user, the shop ID of the shop receiving the reservation, the reservation time, the number of reservations, and the like are registered. Appointment information related to the appointment. Further, the reservation information is registered when the reservation is established on the shop reservation website, and the reservation ID is issued at this time.

The system control unit 23 is configured by a CPU (Central Processing Unit) 23a, a ROM (Read Only Memory) 23b, a RAM (Random Access Memory) 23c, and the like. Further, the system control unit 23 reads and executes the server program stored in the ROM 23b or the storage unit 22 by the CPU 23a, and serves as the reservation condition information receiving unit, the reservation condition information transmitting unit, and the receivable information receiving unit of the present invention. The reservation facility decision organization, the reservation establishment organization, the notification organization, and the reservation establishment notification mechanism function, and the following processing is performed.

The user terminal 1 is a terminal used when a user makes a reservation through a shop reservation website. Although not shown, the user terminal 1 includes, for example, a control unit having a CPU, a RAM, a ROM, etc., a memory unit having a flash memory or the like, and a communication unit for being used between the reservation management server 2 and the like. Communication is performed; the operation unit is operated by the user; and the display unit displays various screens (for example, web pages) or e-mails (hereinafter referred to as "mails") provided from the reservation management server 2. Further, as the user terminal 1, for example, a mobile phone, a PDA (Personal Digital Assistant), a mobile game machine, a PC (Personal Computer), or the like can be applied. Further, in Fig. 1, only one user terminal 1 is displayed, but the reservation management server 2 can be visited by a plurality of user terminals 1.

The store terminal 3 is a terminal used when the store staff performs various processes related to the reception of the reservation. The shop terminal 3 includes, for example, a system control unit including a CPU, a RAM, a ROM, etc., a memory unit having a hard disk drive, and the like, and a communication unit for the reservation management server 2 or the like. The communication is performed; the operation unit is operated by the staff of the store; and the display unit displays various screens (for example, web pages) or mails provided from the reservation management server 2. Further, for the shop terminal 3, for example, a PC, a mobile phone, a PDA, a mobile game machine, or the like can be applied. Further, in FIG. 1, only one shop terminal 3 is displayed, but the shop terminal 3 corresponding to the shop registered in the shop DB 222 is connected to the network NW.

The settlement management server 4 is based on the credit card information received from the reservation management server 1, and the reservation person performs credit recognition processing for a certain amount of money (for example, a part of the cancellation fee is a part of the reservation fee), and has The processing result is returned to the function of the reservation management server 1. Although not shown, the settlement management server 4 includes, for example, a system control unit having a CPU, a RAM, a ROM, etc., a memory unit having a hard disk drive or the like, and a communication unit for the reservation management server 2 Wait for communication between. Various DBs for credit recognition processing and the like are built in the memory unit. Further, in FIG. 1, only one settlement management server 4 is displayed, but the settlement management server 4 can be set for each card company available in the shop reservation system S.

[1.2. Store reservation processing in shop reservation system S]

Next, the shop reservation processing in the shop reservation system S will be described using FIG. 4. FIG. 4 is a sequence diagram showing an example of the operation of the store reservation system S at the time of shop reservation processing. Here, in order to simplify the description, a case where only one user terminal 1 visits a shop reservation website will be described. Further, the processing shown in FIG. 4 is started when the login processing of the shop reservation website between the user terminal 1 and the reservation management server 2 is completed.

When the login process is completed, as shown in FIG. 4, the system control unit 23 of the reservation management server 2 transmits the shop search screen display material to the user terminal 1 (step S101). On the other hand, the system control unit of the user terminal 1 displays the shop search screen on its own display unit based on the received shop search screen display material (step S102). In the shop search screen, the shop search condition for the user of the user terminal 1 to reduce the shop as the reservation candidate from the shop registered in the shop reservation system S can be input. For example, it is possible to input a region, a type, a business time period, and the like including the address of the shop to be reserved (as long as the information registered in the store DB 222 as the store information is included in the search condition). Further, the condition of the store located near the current residence of the user (for example, within 300 m) may be input as the shop search condition.

When the input of the shop search condition of the user in the shop search screen is completed, the system control unit of the user terminal 1 transmits a shop search request including the shop search condition information indicating the entered shop search condition to the reservation management server 2 (step S103). . In addition, as a store search condition, the location information obtained by the GPS (Global Positioning System) receiver included in the user terminal 1 when the condition of the store located near the current place is included. It is sent together (in the case where the user terminal 1 does not include the GPS receiver, the user inputs the location information). In contrast, the system control unit 23 of the reservation management server 2 performs shop search processing based on the shop search condition indicated by the shop search condition information included in the received shop search request (step S104). Specifically, the system control unit 23 searches for a store that satisfies the store search condition from the store registered in the store DB 222, and creates a store list based on the search result. Further, when receiving the above-mentioned home location information, the system control unit 23 searches for a store located within a specific range from the location indicated by the current location information. At this time, in the store list, the store information can be arranged in order from the nearest place to the current place.

Then, the system control unit 23 of the reservation management server 2 transmits the shop list screen display material for displaying the shop list screen corresponding to the created shop list to the user terminal 1 (step S105). On the other hand, the system control unit of the user terminal 1 displays the shop list screen on its own display unit based on the received shop list screen display material (step S106).

On the shop list screen, a list of stores that satisfy the shop search conditions input by the user through the shop search screen is displayed, and the shop information is displayed. In the shop list screen, the user selects a plurality of stores that are desired to be reserved from the stores located in the list (for example, a description of "Please select five stores from the list" is displayed on the screen). Further, on the shop list screen, it is possible to input a reservation condition (for example, a reservation number, a reservation time (for example, 7:00 pm), a use time (for example, three hours), etc.) for the reserved shop.

After the user input in the shop list screen is completed, the system control unit of the user terminal 1 transmits a reservation request including the shop selection information indicating the selected plurality of stores and the reservation condition information indicating the reservation condition to the reservation management server 2 ( Step S107). On the other hand, the system control unit 23 of the reservation management server 2 acquires the mail address of each store indicated by the shop selection information included in the received reservation request from the shop DB 222, and describes the reservation included in the reservation request. A confirmation confirmation mail of the reservation condition indicated by the condition information is transmitted to the mail address (step S108). Further, in the reception confirmation mail, a URL indicating the location of the information on the response screen is described, and when it is acceptable, the staff of the store displays the response screen by visiting the URL, and presses the setting by pressing the setting. The admissibility button can be answered on the response screen. At this time, as long as the credit range for securing a specific amount (for example, the cancellation fee equivalent amount) is recorded in the receipt confirmation email before the appointment is established, the store staff can safely make the judgment of admissibility. In addition, in FIG. 4, the confirmation confirmation mail is transmitted to one shop terminal 3, but it is also possible to be together with the shop terminal 3 (that is, a plurality of shop terminals) corresponding to the plurality of stores selected by the user. Send and receive confirmation emails.

On the other hand, the store staff confirms the acceptance confirmation mail by the store terminal 3, and confirms whether it can be accepted under the reservation conditions described in the mail. Further, when it is acceptable, the response screen is displayed based on the URL described in the mail, and the accept button of the response screen is pressed. After the input is completed, the system control unit of the shop terminal 3 transmits the receivable information to the reservation management server 2 (step S109).

On the other hand, the system control unit 23 of the reservation management server 2 waits for reception of the receivable information after the processing of step S108. Then, after receiving the receivable information from any of the store terminals 3 that are the destinations of the acceptance confirmation mail, it is determined whether or not the reservation status is "determined" (step S110). Furthermore, the information indicating the reservation status can be managed on the memory of the reservation management server 2, or can be stored in a specific memory device (for example, the storage unit 22). In addition, in the state in which the reservation is not determined, the reservation state in the first embodiment is "not determined", and it is determined "in the state" when the reservation is determined. In other words, at the time when the acceptance confirmation mail is transmitted to each of the store terminals 3, the reservation status is "not determined".

When the system control unit 23 of the reservation management server 2 determines that the reservation status is "determined" (step S110: YES), the shop terminal 3 that has transmitted the receivable information (step S111) transmits that the reservation is not established. (Or, the appointment facility has decided to be a different store). In response to the acceptance of the above-mentioned response screen by the staff of the store, it is possible to transmit the reservation non-establishment screen display material as an example of the reservation non-establishment information, and display the reservation non-establishment screen on the display unit of the shop terminal 3.

On the other hand, when it is determined that the reservation state is not "determined" (ie, "not determined") (step S110: NO), the system control unit 23 corresponds to the shop terminal 3 that has transmitted the receivable information. The store determines to reserve the store, and updates the reservation status from "undecided" to "decided" (step S112). In this way, the system control unit 23 transmits the acceptance confirmation mail to the shop terminal 3, and then determines the shop in which the shop terminal 3 having the receivable information is first transmitted as the reserved shop. In other words, the staff of the store that confirms receipt of the confirmation email at the store terminal 3 transmits the receivable information as soon as possible, thereby making the reservation easy to establish.

Then, the system control unit 23 of the reservation management server 2 performs credit range securing processing in cooperation with the settlement management server 4 (not shown in FIG. 4) (step S113). Specifically, first, the system control unit 23 of the reservation management server 2 uses the credit card information of the user acquired from the user DB 221 and the credit request amount (for example, the cancellation fee incurred when the reservation cancels the reservation) The information is sent to the settlement management server 4 to check whether credit is available. On the other hand, the system control unit of the settlement management server 4 performs credit recognition processing (refer to the DB, and confirms the validity of the credit card and the available amount). At this time, the system control unit of the settlement management server 4 has no problem in the validity of the credit card, and is judged to be creditable when the credit request amount is less than the available amount, and is judged as non-credit in the other cases. . Further, when it is determined that the credit is available, the system control unit of the settlement management server 4 transmits the credit information indicating the credit to the reservation management server 2 after performing the process of securing the credit request amount (the update of the DB, etc.). . On the other hand, when it is determined that the credit is not possible, the reservation management server 2 transmits the non-credit information indicating that the credit is not available.

When the self-settlement management server 4 receives the above-mentioned non-credit information, the system control unit 23 of the reservation management server 2 notifies the user terminal 1 and the shop terminal 3 that the non-credit and the store reservation processing are completed, and End shop reservation processing. On the other hand, when the above-mentioned credit information is received from the settlement management server 4, the system control unit 23 transmits the reservation confirmation screen display material to the user terminal 1 (step S114). The reservation confirmation screen display information is a display material for displaying a reservation confirmation screen for confirming whether or not the reservation of the reservation shop determined by the processing of step S112 can be confirmed by the user. Furthermore, in the reservation confirmation screen, the user can also be notified that the cancellation is charged for cancellation of the reservation.

On the other hand, the system control unit of the user terminal 1 displays the reservation confirmation screen on its own display unit based on the received reservation confirmation screen display material (step S115). By pressing the consent button in the reservation confirmation screen, the user can agree to the appointment with the reservation shop. When the consent button is pressed, the system control unit of the user terminal 1 transmits, to the reservation management server 2, consent information indicating that the reservation of the user and the reserved shop is established (step S116). In addition, since the reservation shop is one of the stores designated (selected) by the user, the order of the user's consent to the reservation establishment can be omitted (steps S114 to S116), and the reservation can be immediately established.

The system control unit 23 of the reservation management server 2 performs the reservation establishment process after receiving the consent information (step S117). Specifically, the reservation ID is reissued, and the user ID of the user, the shop ID of the reservation shop, the number of reservations, and the reservation time are associated with each other and registered in the reservation management DB 223. Then, the system control unit 23 transmits the reservation establishment information indicating that the reservation has been established (for example, information related to the user, information related to the reserved shop, etc.) to the user terminal 1 and the shop terminal 3 corresponding to the reserved shop (step S118A). Step S118B), and the shop reservation processing is ended.

As described above, according to the first embodiment, the system control unit 23 of the reservation management server 2 receives the reservation condition information indicating the reservation condition of the user from the user terminal 1 and the plurality of stores (the present invention) In the example of the reservation candidate facility, the corresponding shop terminal 3 transmits the received reservation condition information. In addition, the shop corresponding to the shop terminal 3 that has received the receivable information that can be accepted based on the reservation condition indicated by the transmitted reservation condition information is determined as the reserved shop, and the reservation with the user is established.

According to the reservation management server 2 of the first embodiment, among the plurality of stores that are the destinations of the reservation condition information, the shop corresponding to the shop terminal that has transmitted the receivable information first is determined as the reserved shop. Therefore, it is expected that the shop that has made the reservation is required to transmit the receivable information faster, so that the time until the reservation of the shop is determined can be shortened, and the reservation can be quickly established. Furthermore, the greater the number of shop terminals 3 that transmit the reservation condition information, the higher the possibility of transmitting the receivable information faster.

Further, as a result of the credit recognition processing based on the credit card information of the user (an example of "reservative information" of the present invention), it is possible to collect the credit amount information (for example, the cancellation fee equivalent amount) from the user. In the case of the determination result of the specific amount, the system control unit 23 of the reservation management server 2 makes the reservation. Thereby, even if the user does not use the reserved store (for example, when the reservation is cancelled), the user can collect a specific amount, and the store can accept the reservation with confidence. In addition, the specific amount collected from the user can be, for example, the system usage fee of the store reservation system S (the store reservation system S is equivalent to the usage fee collected from the store). In addition, if the usage fee of the store is "unit price × number of people × time", it may be a part of it (for example, the usage fee of the first hour is equal), and if the facility utilization fee is a fixed amount, Also for its full amount.

Further, the system control unit 23 of the reservation management server 2 receives, from the user terminal 1, shop selection information (an example of "designated facility information" of the present invention) of a plurality of stores designated (selected) by the user, and The shop terminal 3 corresponding to each of the plurality of stores indicated by the received shop selection information transmits the reservation condition information. In this way, the shop is determined by the shop designated (selected) by the user, so that the shop where the user has previously decided to reserve the shop can be reduced, and the reservation can be requested with confidence.

Further, the system control unit 23 of the reservation management server 2 receives an example of the shop search condition information ("search condition information") indicating the shop search condition (an example of "search condition" of the present invention) specified by the user from the user terminal 1. And generating a shop list that satisfies the shop search condition indicated by the shop search condition information, and transmits the shop list to the user terminal 1. Further, the system control unit 23 of the reservation management server 2 receives, from the user terminal 1, shop selection information indicating a plurality of stores designated (selected) by the user from the shop list. Thereby, the store search condition is specified by the user, and the list of the stores satisfying the store search condition is transmitted to the user terminal 1. In this way, the user can easily select a store that is the destination of the reservation condition information from the list of stores that have been reduced based on the store search condition (an example of the "reservation candidate facility" of the present invention).

[1.3. Modification of the first embodiment]

In the case where the reservation is determined in the above-described step S112, or when the reservation is established in the above-described step S17, the information indicating that the reservation is established (that is, the reservation is determined or the reservation is established) may be notified to the transmission reservation condition. The shop terminal 3 of the information (especially the shop terminal 3 that does not send the receivable information). Thereby, the staff of the store that has received the reservation condition information can be informed earlier that the other store is determined to be a reserved shop or a reservation with another store is established. Thereby, the staff of the store can easily determine whether or not it is acceptable or not, or whether it is necessary to transmit the receivable information, in response to receiving the reservation condition information. That is, the store staff can do it without performing useless work. In this case, the items related to the reservation request received from the user terminal 1 (for example, the identification information of the reservation request, the user ID, the shop ID of the selected shop, the reservation time, the number of reservations, and the status information) are temporarily stored in advance. It may be configured in a specific memory mechanism (for example, reservation management DB 223).

Further, in the case where the user cannot select a plurality of stores in the above-described step S106 (for example, a situation in which a plurality of stores are included in the list), the option of selecting a shop can be set on the side of the reservation management server 2. When the user selects the option, the system control unit 23 of the reservation management server 2 automatically selects a store that satisfies the specific condition from the store located in the list. For example, select five stores in the order of the user's current residence, or select a store with a larger number of reservations in the past (for this user, all users who log in to the member).

In addition, the time for the credit range securing process (step S113) can be determined, for example, in the case where there is a cancel reservation, and it can be confirmed that the cancellation fee can be collected before the reservation is established. Therefore, the shop can be determined as in the first embodiment. This can be done later, for example, at the time of login.

In addition, instead of using the credit range securing process of the credit card information (step S113), the user information such as the account number of the user (an example of "reservative information" of the present invention) of the user's account is registered in advance as the user information. The amount of the transfer is refunded from the account before the appointment is established (for example, the cancellation fee is equivalent), and the amount transferred is refunded when the service is used in the reserved store. In addition, when the user has a point that can be converted into money in the Internet, the point-related information such as the account number of the point (an example of the "reservation person information" of the present invention) can be registered in the user DB 221 in advance. The points from the account transfer specific number (for example, the cancellation fee equivalent) before the appointment is established, and the points of the transfer are returned when the service is used in the reserved store.

In the first embodiment, the user terminal 1 acquires the shop list based on the shop search condition input by the user after the login process. For example, the user terminal 1 may be configured to register the list of stores frequently used by the user in the reservation management. The server 2, after the login process, selects a plurality of stores (stores that send the reservation conditions) that are desired to be reserved by the user from the list. Thereby, the time for the user to input the store search condition can be saved.

Further, in the first embodiment, the system control unit 23 of the reservation management server 2 is configured such that the user selects a shop that is the destination of the acceptance confirmation mail from the list of the stores, and receives the shop selection indicating the selected shop. For example, it may be configured to receive a condition indicating that the user has specified "all the stores that satisfy the set search conditions" or "all the stores of the designated type, that is, all the stores that have been selected as the stores of the company". The information of the store (an example of "designated facility information" of the present invention) transmits an acceptance confirmation mail to the store terminal 3 corresponding to the store designated by the user.

In the first embodiment, a shop (especially a restaurant) has been described as an example of the facility of the present invention. However, it is not limited to a store and all facilities (for example, a karaoke shop, a parking lot, etc.) can be applied.

Further, in the first embodiment, when the staff of the store transmits the receivable information to the reservation management server 2, the URL is displayed on the response screen displayed in the acceptance confirmation email, and is transmitted via the response screen. However, it is also possible to transmit the receivable information by returning only the acceptance confirmation mail to the reservation management server 2. Further, a parameter for identifying a store (for example, a character string in which a shop ID is encoded) may be added to the URL in advance, and the receivable information may be transmitted by a visit to a link destination corresponding to the URL.

[2. Second embodiment]

[2.1. Summary of the structure and function of the store reservation system]

The configuration and function outlines of the shop reservation system in the second embodiment are the same as those in the first embodiment, and thus the description thereof is omitted. In addition, the system control unit 23 in the second embodiment reads and executes the server program stored in the ROM 23b or the storage unit 22 by the CPU 23a, and serves as the reservation condition information receiving unit and the reservation condition information transmitting unit of the present invention. The function of receiving the information receiving institution, the response information receiving institution, the reservation facility determining institution, the appointment establishment institution, the notification institution, and the reservation establishment notification mechanism, and the like, and performing the following processing.

[2.2. Store reservation processing in shop reservation system S]

Next, the shop reservation processing in the shop reservation system S will be described with reference to FIGS. 5 and 6 . FIG. 5 and FIG. 6 are views showing a sequence of operations of the store reservation system S at the time of shop reservation processing. Here, in order to simplify the description, a case where only one user terminal 1 visits a shop reservation website will be described. Further, the processing shown in FIGS. 5 and 6 is started when the login processing of the shop reservation website is completed between the user terminal 1 and the reservation management server 2.

First, the processing of steps S201 to S204 is the same as the processing of steps S101 to S104 in the first embodiment, and thus the description thereof is omitted.

Then, the system control unit 23 of the reservation management server 2 transmits the shop list screen display material for displaying the shop list screen corresponding to the created shop list to the user terminal 1 (step S205). On the other hand, the system control unit of the user terminal 1 displays the shop list screen on its own display unit based on the received shop list screen display material (step S206).

On the shop list screen, a list of stores satisfying the shop search conditions input by the user through the shop search screen is displayed, and the shop information is displayed. In the shop list screen of the second embodiment, the user selects a plurality of stores that are desired to be reserved from the stores located in the list, and assigns a priority order (for example, "Please select from the list" on the screen. Home shop, and specify the priority of the selected store"". Further, on the shop list screen, it is possible to input a reservation condition (for example, a reservation number, a reservation time (for example, 7:00 pm), a use time (for example, three hours), etc.) for the reserved shop.

After the user input in the shop list screen is completed, the system control unit of the user terminal 1 includes shop selection information indicating the selected plurality of stores, priority order information indicating the designated priority order, and reservation condition information indicating the reservation condition. The reservation request is transmitted to the reservation management server 2 (step S207). On the other hand, the system control unit 23 of the reservation management server 2 memorizes the priority order information included in the received reservation request in the memory unit 22, and acquires the mail position of each shop indicated by the shop selection information from the shop DB 222. At the address, an acceptance confirmation mail indicating the reservation condition indicated by the reservation condition information included in the reservation request is transmitted to the mail address (step S208). Further, in the acceptance confirmation mail, the URL indicating the location of the information on the response screen is displayed, and when it is acceptable, the staff of the store displays the response screen by visiting the URL, and presses the setting on the response screen. The above acceptable button can be answered and accepted. At this time, as long as the credit range for ensuring a specific amount (for example, the cancellation fee equivalent amount) is recorded in the acceptance confirmation email before the appointment is established, the store staff can safely make acceptable judgments. In addition, in FIG. 5, although the acceptance confirmation mail is sent to one store terminal 3, the shop terminal 3 corresponding to the plural shop selected by the user (that is, a plurality of shop terminals) may be used. Send the acceptance confirmation email together.

When it is transferred to FIG. 6, the store staff confirms the acceptance confirmation mail by the store terminal 3, and confirms whether it can be accepted under the reservation conditions described in the mail. Further, when it is acceptable, the response screen is displayed based on the URL described in the mail, and the accept button of the response screen is pressed. When the input is completed, the system control unit of the shop terminal 3 transmits the response information (acceptable) to the reservation management server 2 (step S209).

On the other hand, the system control unit 23 of the reservation management server 2 waits for the reception of the response information (acceptable) after the processing of step S208. Then, after receiving any response information (acceptable) from any shop terminal 3 that is the destination of the acceptance confirmation mail, it is determined whether or not the reservation status is "not determined" (step S210). Furthermore, the information indicating the reservation status can be managed on the memory of the reservation management server 2, or can be stored in a specific memory device (for example, the storage unit 22). In addition, the reservation state in the second embodiment is "undetermined" in the state where the reserved shop is not determined, and is updated to "a specific time" after a certain period of time elapses, and becomes "determined" when the shop is determined to be reserved. "." In other words, at the time of transmitting the acceptance confirmation mail to each of the store terminals 3, the reservation status is "not determined".

When it is determined that the reservation status is not "undetermined" (step S210: NO), the system control unit 23 of the reservation management server 2 transmits to the shop terminal 3 that has transmitted the response information (acceptable) that the reservation is not established. (Or, the reservation has not passed the specific time, the reservation facility has been decided in another store), the information is not established (step S211). In response to the acceptance of the above-mentioned response screen by the staff of the store, it is possible to transmit the reservation non-establishment screen display material as an example of the reservation non-establishment information, and display the reservation non-establishment screen on the display unit of the shop terminal 3.

On the other hand, when it is determined that the reservation status is "not determined" (step S210: YES), the system control unit 23 sets the shop ID of the shop corresponding to the shop terminal 3 that has transmitted the response information (acceptable). It is stored in the storage unit 22 (step S212). Further, each processing shown in FIG. 6 is performed every time a response time (receivable) is received until a certain time has elapsed in step S213 of FIG.

Moreover, the system control unit 23 measures the time from the time point when the process of step S208 (see FIG. 5) is performed, and determines whether or not a specific time (for example, three minutes) has elapsed (step S213 of FIG. 7). The length of the specific time may be set in advance by the administrator of the reservation management server 2 or may be specified by the user. When it is determined that the specific time has not elapsed (step S213: No), the system control unit 23 continues to wait for the reception of the response information (acceptable) (see FIG. 6). When it is determined that the specific time has elapsed (step S213: YES), the system control unit 23 refers to the priority order information stored in the storage unit 22 when receiving the reservation request from the user terminal 1 (refer to step S207 of FIG. 5). In the shop that corresponds to the shop ID stored in step S212 (that is, the shop that has transmitted the response information (acceptable)), the shop with the highest priority is determined as the reserved shop (step S214). Then, the system control unit 23 updates the reservation status from "undetermined" to "decided" (step S215).

When the reception confirmation mail is transmitted to the store terminal 3, the system control unit 23 determines, in the store of the store terminal 3 that has transmitted the response information (acceptable) within the specific time, the shop with the highest priority assigned by the user. Book a store. Further, when it is determined that the shop is reserved, the system control unit 23 can transmit the reservation non-establishment information to the shop terminal 3 that has transmitted the response information (acceptable), that is, the shop terminal 3 that has not transmitted the reservation non-establishment information. In this way, the staff of the store that has sent the response information (acceptable) can know that the store is not reserved.

After the process of step S215 is completed, the process returns to FIG. 5. The system control unit 23 of the reservation management server 2 cooperates with the settlement management server 4 (not shown in FIG. 5) to perform the credit range securing process (step S216). The processing of steps S216 to S221A and step S221B is the same as the processing of steps S113 to S118A and step S118B in the first embodiment, and thus the description thereof is omitted. Further, the reservation confirmation screen display data transmitted in the process of step S217 is for displaying a reservation confirmation screen for confirming whether or not the reservation of the reserved shop determined in the process of step S214 (refer to FIG. 7) can be confirmed to the user. Display information.

As described above, according to the second embodiment, the system control unit 23 of the reservation management server 2 receives the reservation condition information indicating the user's reservation condition for the store from the user terminal 1, and the priority order indicating the priority of the user to the store. The information is sent to the shop terminal 3 corresponding to each of the plurality of stores to transmit the received reservation condition information. In addition, the shop corresponding to the shop terminal 3 that has received the response information (acceptable) that can be accepted according to the reservation condition indicated by the reservation condition information, that is, the priority order information indicated by the priority order information is the highest. The store decided to make a reservation for the store, so that the appointment with the user was established.

According to the reservation management server 2 of the second embodiment, among the plurality of stores that have received the reservation condition information, the shop corresponding to the shop terminal that has transmitted the response information (acceptable) within a specific time, that is, the priority of the user The highest store decided to make a reservation. Therefore, it is expected that the response information (acceptable) can be transmitted from the shop where the reservation is established, so that the time until the reservation of the shop is determined can be shortened, and the reservation can be quickly established. In addition, it is possible to establish a reservation for a store with a higher priority for the reservation. Further, the more the number of the shop terminals 3 to which the reservation condition information is transmitted, the better, and the possibility of transmitting the response information (acceptable) faster becomes higher.

Further, as a result of the credit recognition processing based on the credit card information of the user (an example of "reservationer information" of the present invention), whether or not a specific amount can be collected from the user (for example, the amount of the cancellation fee is equivalent) is In the case of the determination result of the amount, the system control unit 23 of the reservation management server 2 makes the reservation. Thereby, even if the user does not use the reserved store (for example, when the reservation is cancelled), the user can collect a specific amount, so the store can accept the reservation with confidence. In addition, the specific amount collected from the user can be, for example, the system usage fee of the store reservation system S (the store reservation system S is equivalent to the usage fee collected from the store). In addition, if the usage fee of the store is "unit price × number of people × time", it may be part of it (for example, the usage fee for the first hour is a considerable amount), and if the facility utilization fee is a fixed amount, For its full amount.

Further, the system control unit 23 of the reservation management server 2 receives the shop selection information (an example of "selection facility information" of the present invention) indicating a plurality of stores designated (selected) by the user from the user terminal 1, and indicates the pair of reservations. The priority order information of the plurality of stores is prioritized, and the reservation condition information is transmitted to the shop terminal 3 corresponding to each of the plurality of stores indicated by the received shop selection information. In this way, since it is determined that the shop is reserved from the shop designated (selected) by the user, the shop in which the user has previously decided to reserve the shop can be reduced, and the reservation can be requested with confidence.

Further, the system control unit 23 of the reservation management server 2 receives the shop search condition information (the search condition information of the present invention) indicating the shop search condition (an example of the "search condition" of the present invention) specified by the user from the user terminal 1. In one example, a shop list that satisfies the shop search condition indicated by the shop search condition information is generated, and the shop list is transmitted to the user terminal 1. Further, the system control unit 23 of the reservation management server 2 receives, from the user terminal 1, shop selection information indicating a plurality of stores designated (selected) by the user from the shop list. Thereby, the store search condition is specified by the user, and the list of the stores that satisfy the store search condition is transmitted to the user terminal 1. In this way, the user can easily select the store that is the destination of the reservation condition information from the list of the reduced stores based on the store search condition (an example of the "reservation candidate facility" of the present invention).

Furthermore, in the above-described step S209, it is determined that the user's priority position with respect to the shop corresponding to the shop terminal 3 that has transmitted the response information (acceptable) is not lower than the specific rank (for example, the first digit, the first digit In the case of the third place or the like, the system control unit 23 of the reservation management server 2 can be configured to immediately determine the shop corresponding to the shop terminal 3 that has transmitted the response information (acceptable) as the reserved shop. According to this configuration, when the response information (acceptable) is received, the response is transmitted when the priority of the store in which the response information has been transmitted is not lower than the specific rank (in the case of a specific rank or more). The information (acceptable) store immediately decided to reserve facilities. As a result, it is possible to quickly establish an appointment of a store that is acceptable, that is, a shop designated by the subscriber, which has a priority of not less than a specific rank (a specific rank or more).

Furthermore, in the case where the reservation of the store has been decided in the above step S214, or the case where the reservation is established in the above step S220, the information indicating that the reservation is established (that is, the reservation shop has been decided or the reservation has been established) may be notified. The shop terminal 3 having the reservation condition information has been transmitted (especially the shop terminal 3 to which the response information is not transmitted). Thereby, the staff of the store that has received the reservation condition information can be informed earlier that the other store is determined to be a reserved shop or a reservation with another store is established. Thereby, the staff of the store can easily judge whether or not it is acceptable or not, or whether it is necessary to transmit the response information (acceptable) for receiving the reservation condition information. That is, the store staff can do it without performing useless work. In this case, the items related to the reservation request received from the user terminal 1 (for example, the identification information of the reservation request, the user ID, the shop ID of the selected shop, the reservation time, the number of reservations, and the status information) are temporarily stored in advance. It may be configured in a specific memory mechanism (for example, reservation management DB 223).

Further, in the case where the user cannot select a plurality of stores in the above-described step S206 (for example, a situation in which a plurality of stores are included in the list), the option of selecting a shop can be set on the side of the reservation management server 2. When the user selects the option, the system control unit 23 of the reservation management server 2 automatically selects a store that satisfies the specific condition from the store located in the list. For example, select five stores in the order of the user's current residence, or select a store with a larger number of reservations in the past (for this user, all users who log in to the member).

In addition, for example, when the cancellation of the reservation is made, the time for the credit range securing process (step S216) can be confirmed, and the cancellation fee can be confirmed before the reservation is established. Therefore, the shop can be determined as in the second embodiment. This can be done later, for example, at the time of login.

In addition, in place of the credit range securing process using the credit card information (step S216), the user information such as the account number of the user (an example of the "reservation person information" of the present invention) is registered as the user information in advance in the user DB 221, and the reservation is made. The amount transferred from the account before the establishment (for example, the cancellation fee is equivalent), and the amount transferred is refunded when the service is used in the reserved store. Further, when the user has a point that is used on the Internet and can be converted into money, the point-related information such as the account number of the point (an example of the "reservation person information" of the present invention) may be registered in the user DB 221 in advance. The points for transferring the specific number (for example, the cancellation fee is equivalent) from the point account before the reservation is established, and returning the points of the transfer when the service is utilized in the reserved shop.

Further, in the second embodiment, the user terminal 1 acquires the shop list based on the shop search condition input by the user after the login process. For example, the user terminal 1 may be configured to register a list of stores frequently used by the user in advance. After the registration management server 2, after the login process, the user selects a plurality of stores (shops that send the reservation conditions) that are desired to be reserved from the list. Thereby, the time for the user to input the store search condition can be saved.

Further, in the second embodiment, the system control unit 23 of the reservation management server 2 is configured such that the user selects a shop that is the destination of the acceptance confirmation mail from the shop list, and receives the shop selection indicating the selected shop. For example, the information may be configured to receive a shop designated by the user in accordance with conditions such as "all stores that satisfy the set search conditions" or "all stores that have been selected as stores of the type specified in advance" The information (an example of "designated facility information" of the present invention) transmits an acceptance confirmation mail to the shop terminal 3 corresponding to the shop designated by the user.

In the second embodiment, a shop (especially a restaurant) has been described as an example of the facility of the present invention. However, it is not limited to a store and all facilities (for example, a karaoke shop, a parking lot, etc.) can be applied.

In the second embodiment, when the staff member of the store transmits the response information (acceptable) to the reservation management server 2, the URL is displayed on the response screen displayed in the confirmation email, and the response is received. Although the screen is transmitted, it is also possible to transmit the response information (acceptable) by returning only the acceptance confirmation mail to the reservation management server 2. Further, a parameter for identifying a store (for example, a character string in which a shop ID is encoded) may be added in advance to the above-mentioned URL, and may be transmitted for a visit to a link destination corresponding to the URL. News.

In the second embodiment, the user selects a plurality of stores that are desired to be reserved from the stores located in the list, and specifies a priority order (for example, "Please select from the list" in the screen. 5 stores, specifying the priority of the selected store", but regarding the priority order, for example, the user may specify "the location near the current residence (the current residence of the user terminal 1)", "close to the user's designation" The conditions of the special designated place, "the cheaper order", etc. are used to specify the priority order. In this case, the system control unit of the user terminal 1 transmits, in the process of step S207, the priority order information indicating the information for specifying the condition for specifying the priority order (that is, the information for specifying the priority order) to the reservation. Manage server 2. That is, there is a case where the priority order information is information indicating the priority order itself, or a case for specifying the information (condition) of the priority order. On the other hand, when receiving the priority information indicating the information for specifying the priority order, the system control unit 23 of the reservation management server 2 specifies the priority of the plurality of stores selected by the user based on the priority order information. Order.

[2.3. Modification of Second Embodiment]

Next, a modification of the shop reservation processing by the shop reservation system S in the second embodiment will be described. In the modification of the second embodiment, the shop having the highest priority among the users who have not determined the unreserved reservation candidate is determined as the reserved shop. Specifically, in the case where the store is acceptable, the store that receives the confirmation email is received with the response information indicating that it is acceptable (acceptable), and when it is not acceptable, the reception is received. Responsive information indicating inadmissibility (non-acceptable). Further, when receiving the response information (acceptable), the reservation management server 2 refers to the priority order designated by the user for the store of the transmission source, and immediately determines the store as the reserved store as long as the priority order is the first priority. In addition, when the priority order is not the first position, it is confirmed whether all the stores that are higher than the priority order from the store do not receive the response information (not accepted), and when the situation is received, the store is determined to be the reserved shop. . Further, in the case where it is not possible to determine the reservation shop within a certain period of time by the above-mentioned processes, among the stores that have transmitted the response information (acceptable) so far, the shop with the highest priority is determined as the reserved shop. Hereinafter, a modification of the second embodiment will be described in detail with reference to Figs. 8 and 9 .

The sequence diagram shown in Figs. 8 and 9 is a processing example of the characteristic portion in the modification of the second embodiment, and shows an example of processing between step S208 and step S216 of Fig. 5 . Steps S201 to S208 from FIG. 5 and steps S216 to S221 (steps S221A and S221B) have been described in the second embodiment. Therefore, the present invention is related to the modification of the second embodiment. The description is omitted except for the parts.

In the modification of the second embodiment, a response screen displayed by visiting the URL described in the acceptance confirmation mail (refer to step S208 in FIG. 5) transmitted from the reservation management server 2 is provided in the store. The acceptable button to be pressed at the time of acceptance and the inadmissible button to be pressed when the store is not accepted. After confirming the acceptance confirmation mail by the store terminal 3, the store staff confirms whether or not it can be accepted under the reservation conditions described in the mail. Then, after the response screen is displayed on the display unit, the acceptable button on the response screen is pressed when it is accepted, and the unacceptable button on the response screen is pressed when it is not acceptable. After the input is completed, the system control unit of the shop terminal 3 transmits the response information (acceptable) or the response information (non-acceptable) to the reserved pipe server 2 (step S231).

On the other hand, after receiving the confirmation mail (see step S208 of FIG. 5), the system control unit 23 of the reservation management server 2 waits for reception of the response information (acceptable) or the response information (non-acceptable). Then, after receiving the response information from any of the shop terminals 3 that are the destinations of the acceptance confirmation mail, it is determined whether or not the reservation status is "not determined" (step S232).

When it is determined that the reservation status is not "undetermined" (step S232: NO), the system control unit 23 of the reservation management server 2 transmits to the shop terminal 3 that has transmitted the response information that the reservation is not established (or has The reservation non-establishment information is determined after the specific time and the reservation facility has been determined in another store (step S233). Further, the reservation non-establishment information may not be transmitted to the shop terminal 3 that has transmitted the response information (non-acceptable). On the other hand, when it is determined that the reservation state is "undetermined" (step S232: YES), the system control unit 23 next determines whether or not the recipient is the response information (acceptable) (step S234).

When it is determined that the recipient is not the response information (acceptable) (that is, when the response information (non-acceptable) is received) (step S234: NO), the system control unit 23 will send the response information (not available). The shop ID of the shop corresponding to the shop terminal 3 in the reception) is registered in the unacceptable shop list (step S235), and waits for the reception of the response information. On the other hand, when it is determined that the recipient is the response information (acceptable) (step S234: YES), the system control unit 23 subsequently determines that the user is opposite to the shop terminal 3 that has transmitted the response information (acceptable). Whether the priority order of the corresponding shop is the first bit (step S236). Furthermore, the list of unacceptable stores can be managed on the memory of the reservation management server 2, or can be stored in a specific memory device (for example, the reservation management DB 223 or the like).

When it is determined that the priority order is the first position (step S236: YES), the system control unit 23 immediately determines the shop corresponding to the shop terminal 3 that has transmitted the response information (acceptable) as the reserved shop (step In step S239), the reservation status is updated to "decided" (step S240). On the other hand, when it is determined that the priority order is not the first position (step S236: NO), the system control unit 23 determines whether or not all the stores whose priority order is higher than the store are registered in the unacceptable shop list ( Refer to step S235) (step S237).

When it is determined that the unrestricted shop list is not registered (step S237: No), the system control unit 23 registers the shop ID of the shop corresponding to the shop terminal 3 that has transmitted the response information (acceptable) to the receivable. The shop list (step S238), and waits for the receipt of the response information. On the other hand, when it is determined that the unrestricted shop list has been registered (step S237: YES), the system control unit 23 determines the shop corresponding to the shop terminal 3 that has transmitted the response information (acceptable) as the reservation. The shop (step S239), and then the reservation status is updated to "determined" (step S240). Furthermore, the receivable store list can be managed on the memory of the reservation management server 2, or can be stored in a specific memory device (for example, the reservation management DB 223 or the like).

On the other hand, the system control unit 23 determines the time from the time when the confirmation mail is received (see step S208 in FIG. 5), and determines whether or not a specific time (for example, three minutes) has elapsed (step S241 in FIG. 9). The length of the specific time may be set in advance by the administrator of the reservation management server 2 or may be specified by the user. When it is determined that the specific time has not elapsed (step S241: NO), the system control unit 23 continues to wait for the reception of the response information. When it is determined that the specific time has elapsed (step S241: YES), the system control unit 23 updates the reservation status to "specific time lapse", and registers the registration with the receivable shop list (refer to step S238 of FIG. 8). Among the stores corresponding to the store ID in the store (that is, the store in which the response information (receivable) is transmitted within a certain period of time), the store with the highest priority is determined as the reserved store (step S242), and the reservation status is updated to " Has been decided" (S43). Furthermore, when there is no shop ID registered in the receivable shop list, it is not necessary to update the reservation status to "specific time lapse", and the specific time is extended. Further, when it is determined that the shop is reserved, the system control unit 23 can transmit the reservation non-establishment information to the shop terminal 3 that has transmitted the response information (acceptable), that is, the shop terminal 3 that has not transmitted the reservation non-establishment information.

After the process of step S240 or S243 is completed, the system control unit 23 shifts to the process of step S216 of Fig. 5 . Furthermore, after step S216, as described above.

As described above, in the modification of the second embodiment, when receiving the response information (acceptable), the system control unit 23 of the reservation management server 2 refers to the priority order information, and determines that the information has been transmitted. When the priority order of the shop corresponding to the shop terminal 3 of the response information (acceptable) is the first place, or the shop corresponding to the shop terminal 3 that has transmitted the response information (acceptable) is determined. When the store terminal 3 corresponding to all the higher stores has received the response information (not accepted) (the store ID is registered in the unacceptable store list), the store that has sent the response information (acceptable) will be sent. The store corresponding to the terminal 3 is determined to reserve a store, thereby establishing a reservation with the user. In this way, it is possible to quickly establish an appointment for the store with the highest priority assigned by the subscriber in the store that has not yet decided to be unacceptable.

Further, in the modification of the second embodiment, when the reservation shop cannot be determined within a certain period of time after the reception confirmation mail is transmitted, the system control unit 23 of the reservation management server 2 transmits the data in the specific time. Among the stores corresponding to the store terminal 3 having the response information (acceptable), the store with the highest priority is determined as the reserved store. In this way, the shop that has transmitted the response information (acceptable) within a certain period of time and the reservation of the shop with the higher priority assigned by the user can be quickly established.

Furthermore, the modification of the second embodiment is further modified. In the above-described step S236, it is determined that the user does not have a priority position with respect to the shop corresponding to the shop terminal 3 that has transmitted the response information (acceptable). When it is lower than the specific rank (for example, the third digit), the system control unit 23 of the reservation management server 2 may be configured to store the store corresponding to the store terminal 3 that has transmitted the response information (acceptable). It is decided to reserve a shop (step S239). According to this configuration, when the response information (acceptable) is received, when the priority order of the shop in which the response information has been transmitted is not lower than the specific order (in the case of a specific order or more), the The store that responds to the information (acceptable) is determined to be an appointment facility. As a result, it is possible to quickly establish an appointment of a store that is acceptable, that is, a shop designated by the subscriber, which has a priority of not less than a specific rank (a specific rank or more).

In addition, in the above-described step S235, the shop ID of the shop corresponding to the shop terminal 3 to which the response information (non-acceptable) has been transmitted is registered in the unacceptable shop list, and it is determined whether or not the unrestricted order has not been determined. The store with the highest priority in the store (the store with the priority of all the higher-ranked stores registered in the list of unacceptable stores) is registered in the list of receivable stores, and if the registered store is registered, the store is determined as the reserved store ( Step S239). According to this configuration, it is possible to quickly establish an appointment of the store having the highest priority assigned by the subscriber in the unacceptable store.

[3. Third embodiment]

[3.1. Summary of the structure and function of the store reservation system]

The configuration and function outlines of the shop reservation system in the third embodiment are the same as those in the first embodiment, and thus the description thereof is omitted. Further, the system control unit 23 in the third embodiment reads and executes the server program stored in the ROM 23b or the storage unit 22 by the CPU 23a as the reservation condition information receiving unit and the reservation condition information transmitting unit of the present invention. The reception information receiving unit, the reservation candidate facility list transmitting unit, the selection reservation candidate facility information receiving unit, the reservation facility determining unit, the reservation establishment unit, and the reservation establishment notification unit function, and the following processing is performed.

[3.2. Store reservation processing in shop reservation system S]

Next, the shop reservation processing in the shop reservation system S will be described with reference to FIGS. 10 and 11 . FIG. 10 and FIG. 11 are a sequence diagram showing an operation example of the store reservation system S at the time of shop reservation processing. Here, in order to simplify the description, a case where only one user terminal 1 visits a shop reservation website will be described. Further, the processing shown in FIG. 10 starts when the login processing of the shop reservation website between the user terminal 1 and the reservation management server 2 is completed.

First, the processing of steps S301 to S309 is the same as the processing of steps S101 to S109 in the first embodiment, and thus the description thereof is omitted.

The system control unit 23 of the reservation management server 2 waits for reception of the receivable information after the processing of step S308. Then, when any of the shop terminals 3 that are the destinations of the acceptance confirmation mail receives the receivable information, it is determined whether or not the reservation status is "not determined" (step S310). Furthermore, the information indicating the reservation status can be managed on the memory of the reservation management server 2, or can be stored in a specific memory device (for example, the storage unit 22). In addition, the reservation state in the third embodiment is "undetermined" in the state where the reservation shop is not determined, and is updated to "specific time lapse" when the predetermined time has elapsed, and becomes "already" when the reservation is decided. Decide." In other words, at the time of transmitting the acceptance confirmation mail to each of the store terminals 3, the reservation status is "not determined".

When it is determined that the reservation status is not "undetermined" (step S310: No), the system control unit 23 of the reservation management server 2 transmits to the shop terminal 3 that has transmitted the receivable information that the reservation is not established (or, The reservation non-establishment information has been determined at a specific time and the reservation facility has been determined in another store (step S311). In addition, as a response to the acceptable button of the response screen of the above-mentioned response, the staff member of the store can transmit the reservation non-establishment screen display material as an example of the reservation non-establishment information, and display the reservation non-establishment screen on the display unit of the shop terminal 3. .

On the other hand, when it is determined that the reservation status is "not determined" (step S310: YES), the system control unit 23 registers the shop ID of the shop corresponding to the shop terminal 3 to which the receivable information has been transmitted. The store list is received (step S312), and the reception of the receivable information from the other store terminals is continued.

Moreover, the system control unit 23 measures the time from the time point when the process of step S308 has been performed, and determines whether or not a specific time (for example, three minutes) has elapsed (step S313 in Fig. 11). The length of the specific time may be set in advance by the administrator of the reservation management server 2 or may be specified by the user. Furthermore, in the case specified by the user, it can also be specified by the user who is one of the user information when the member logs in. Further, the user may specify a specific time each time the user requests a reservation, and the reservation further includes a reservation request indicating the specific time information of the specific time (refer to step S307). Furthermore, when a user specifies a specific time each time a reservation is made, not only the specific time itself (for example, 3 minutes) is specified, for example, a specific time period such as "up to 19:30" can be specified. Wait. In this case, the system control unit of the user terminal 1 transmits specific time information for specifying a specific time such as "up to 19:30" to the reservation management server 2, and the system control unit 23 of the reservation management server 2 A specific time is specified based on the specific time information received, and is taken as the specific time used in the process of step S313.

When it is determined that the specific time has not elapsed (step S313: NO), the system control unit 23 continues to wait for reception of the receivable information. When it is determined that the specific time has elapsed (step S313: YES), the system control unit 23 determines whether or not the number of registrations of the shop ID registered in the receivable shop list (refer to step S312 of FIG. 10) is 0 (step) S314). In this case, when it is determined that the number of registered items is zero (YES in step S314), the system control unit 23 further extends the specific time by a specific time (for example, one minute) (step S315), and continues to wait for the receivable information. receive. On the other hand, when it is determined that the number of registered documents is not zero (step S314: No), the system control unit 23 updates the reservation status to "specific time lapse", and determines that it is registered in the receivable shop list (refer to the figure). Whether the number of registered stores of the shop ID in step S312) is one (step S316).

When it is determined that the number of the registered items is one (step S316: YES), the system control unit 23 determines the shop corresponding to the registered shop ID as the reserved shop (step S320), and updates the reservation status to "". It has been decided" (step S321). On the other hand, when it is determined that the number of registered documents is not one (ie, plural) (step S316: No), the system control unit 23 transmits the reserved shop selection screen display material to the user terminal 1 (step S317). The reservation shop selection screen display material is a display material for displaying the reservation shop selection screen on the display unit of the user terminal 1. In the reservation shop selection screen, a list of stores corresponding to the shop ID registered in the receivable shop list is displayed, and the shop information is displayed. Further, the reserved shop selection screen is provided with elements for selecting a store (for example, a wireless button, a link, a button, etc.) so that the user can select a reserved shop from among the stores located in the list.

On the other hand, the system control unit of the user terminal 1 displays the reserved shop selection screen on its own display unit based on the received reservation shop selection screen display material (step S318). In the reservation shop selection screen, after the user finishes the selection of the reserved shop, the system control unit of the user terminal 1 transmits the reservation shop selection information indicating the shop selected by the user as the reserved shop to the reservation management server 2 (Step S319).

After receiving the reservation shop selection information from the user terminal 1, the system control unit 23 of the reservation management server 2 determines the shop indicated by the reservation shop selection information as the reservation shop (step S320), and updates the reservation status to "determined" ( Step S321). Further, when it is determined that the shop is reserved, the system control unit 23 can transmit the shop terminal 3 to which the reservation information is not transmitted, and the shop terminal 3 that has not transmitted the reservation non-establishment information.

After the process of step S321, the system control unit 23 of the reservation management server 2 performs credit range securing processing in cooperation with the settlement management server 4 (not shown in FIG. 10) (step S322). The processing of steps S322 to S327A and step S327B is the same as the processing of steps S113 to S118A and step S118B in the first embodiment, and thus the description thereof is omitted. Further, the reservation confirmation screen display data transmitted in the process of step S323 is for displaying the display material of the reservation confirmation screen for confirming whether or not the reservation of the reserved shop determined in the process of the display step S320 can be confirmed.

As described above, according to the third embodiment, the system control unit 23 of the reservation management server 2 receives the reservation condition information indicating the reservation condition of the user from the user terminal 1 and the plurality of stores (the present invention) In the example of the reservation candidate facility, the corresponding shop terminal 3 transmits the received reservation condition information. Further, a list of stores corresponding to the shop terminal 3 indicating the receivable information that can be accepted based on the reservation condition indicated by the transmitted reservation condition information is transmitted to the user within a specific time period after the transmission of the reservation condition information is transmitted, and the user will be presented to the user. The shop selected from it is determined to be a reservation shop, so that the appointment with the user is established.

According to the reservation management server 2, among the stores that have received the receivable information within the specific time, the shop selected by the user is determined to be the reserved shop. As a result, the shop that can accept the reservation of the user is reduced by the specific time. Therefore, by setting the specific time appropriately, the time until the reservation is established can be shortened, and the reservation can be quickly established.

Further, as a result of the credit recognition processing based on the credit card information of the user (an example of "reservative information" of the present invention), it is possible to collect the credit amount information (for example, the cancellation fee equivalent amount) from the user. In the case of the determination result of the specific amount, the system control unit 23 of the reservation management server 2 makes the reservation. Thereby, even if the user does not use the reserved store (for example, when the reservation is cancelled), the user can collect a specific amount from the user, so the store can accept the reservation with confidence. In addition, the specific amount collected from the user can be, for example, the system usage fee of the store reservation system S (the store reservation system S is equivalent to the usage fee collected from the store). In addition, if the usage fee of the store is "unit price × number of people × time", it may be a part of it (for example, the usage fee of the first hour is equal), and if the facility utilization fee is a fixed amount, Its full amount.

Further, when the user can designate the specific time in the above-described step S313, the shop that can accept the reservation of the user can specify the reduction time by the user himself, so that the convenience of the user can be improved.

In addition, when there is only one shop corresponding to the shop terminal 3 that has received the receivable information within a certain period of time, the system control unit 23 of the reservation management server 2 determines the shop as a reserved shop, and steps from the step. S317 is omitted to step S319. In this case, the shop that has transmitted the receivable information is determined to be the reserved shop without being queried by the user, so that the reservation can be quickly established.

Further, the system control unit 23 of the reservation management server 2 receives, from the user terminal 1, shop selection information (an example of "designated facility information" of the present invention) of a plurality of stores designated (selected) by the user, and receives and receives The shop terminal 3 corresponding to each of the plurality of stores indicated by the shop selection information transmits the reservation condition information. Thereby, the shop corresponding to the shop ID registered in the receivable shop list is the shop designated (selected) by the user in advance on the shop list screen, and therefore the shop that the user does not mean is not included in the receivable shop list. Therefore, the user can select the reserved shop by making a reservation selection screen without hesitation, so that the reservation can be quickly established.

Further, the system control unit 23 of the reservation management server 2 receives the shop search condition information (the search condition information of the present invention) indicating the shop search condition (an example of the "search condition" of the present invention) specified by the user from the user terminal 1. In one example, a shop list that satisfies the shop search condition indicated by the shop search condition information is generated, and the shop list is transmitted to the user terminal 1. Further, the system control unit 23 of the reservation management server 2 receives, from the user terminal 1, shop selection information indicating a plurality of stores designated (selected) by the user from the shop list. Thereby, the store search condition is specified by the user, and the list of the stores that satisfy the store search condition is transmitted to the user terminal 1. In this way, the user can easily select the store that is the destination of the reservation condition information from the list of the reduced stores based on the store search condition (an example of the "reservation candidate facility" of the present invention).

[3.3. Modification of the third embodiment]

Furthermore, in the case where the reservation of the store has been decided in the above step S312, or the case where the reservation has been established in the above step S317, the information indicating that the reservation is established (that is, the reservation shop has been decided or the reservation has been established) may be notified. The shop terminal 3 (especially the shop terminal 3 that has not transmitted the receivable information) to which the reservation condition information has been transmitted. Thereby, the staff member of the store that has received the reservation condition information can be informed earlier that the other store has been determined to be a reserved shop or an appointment with another store has been established. As a result, the store staff can easily determine whether or not the reservation condition information has been received, or whether it is necessary to confirm, or whether it is necessary to transmit the admissibility information. That is, the staff of the store can complete the work without using unnecessary work. In this case, the items related to the reservation request received from the user terminal 1 (for example, the identification information of the reservation request, the user ID, the shop ID of the selected shop, the reservation time, the number of reservations, and the status information) are temporarily memorized. The specific memory mechanism (for example, the reservation management DB 223) may be configured.

Further, when the receivable information is not received within a certain period of time, the system control unit 23 of the reservation management server 2 extends the specific time (refer to step S315 of FIG. 10), but preferably for the extended number of times (for example, 3 times) Set the upper limit. When the number of extensions reaches the upper limit, the system control unit 23 of the reservation management server 2 transmits information indicating that the reservation of the shop selected by the user via the shop list screen is impossible to the user terminal 2.

Further, in the case where the user cannot select a plurality of stores in the above-described step S306 (for example, a situation in which a plurality of stores are included in the list), the option of selecting a shop can be set on the side of the reservation management server 2. When the user selects the option, the system control unit 23 of the reservation management server 2 automatically selects a store that satisfies the specific condition from the store located in the list. For example, select five stores in the order of the user's current residence, or select a store with a larger number of reservations in the past (for this user, all users who log in to the member).

In addition, it is only necessary to confirm that the cancellation fee can be collected before the reservation is established, for example, when the cancellation of the reservation is made, so that the reservation shop can be determined as in the third embodiment. This can be done later, for example, at the time of login.

In addition, instead of using the credit range securing process of the credit card information (step S322), the user information such as the account number of the user (an example of "reservative information" of the present invention) of the user's account is registered in advance as the user information. The amount of the transfer is refunded from the account before the appointment is established (for example, the cancellation fee is equivalent), and the amount transferred is refunded when the service is used in the reserved store. Further, when the user has a point that is used on the Internet and can be converted into money, the point-related information such as the account number of the point (an example of the "reservation person information" of the present invention) may be registered in the user DB 221 in advance. The points for transferring the specific number (for example, the cancellation fee equivalent) from the point account before the reservation is established, and returning the points of the transfer when the service is used in the reserved store.

Further, in the third embodiment, the user terminal 1 may be configured to acquire a shop list based on the shop search condition input by the user after the login process, and may be configured to, for example, pre-set a list of stores frequently used by the user. After logging in to the reservation management server 2, after the login process, the user selects a plurality of stores (shops that transmit the reservation conditions) that are desired to be reserved from the list. Thereby, the time for the user to input the store search condition can be saved.

Further, in the third embodiment, the system control unit 23 of the reservation management server 2 is configured such that the user selects a shop that is the destination of the acceptance confirmation mail from the shop list, and accepts the shop selection indicating the selected shop. For example, it may be configured to receive a condition indicating that the user is based on "all stores that satisfy the set search conditions" or "all stores selected by the designated type of store, which are previously selected as favorite stores". The information of the store (an example of the "designated facility information" of the present invention) transmits an acceptance confirmation mail to the store terminal 3 corresponding to the store designated by the user.

Further, in the third embodiment, a shop (especially a restaurant) has been described as an example of the facility of the present invention. However, it is not limited to a store, and all facilities (for example, a karaoke shop, a parking lot, etc.) can be applied.

Further, in the third embodiment, when the staff of the store transmits the receivable information to the reservation management server 2, the URL is displayed on the response screen displayed in the acceptance confirmation email, and is transmitted via the response screen. However, it is also possible to transmit the receivable information by returning only the acceptance confirmation mail to the reservation management server 2. In addition, a parameter for identifying a shop (for example, a character string encoding a shop ID) may be added to the URL in advance, and may be transmitted for a visit to a link destination corresponding to the URL. News.

1. . . User terminal

2. . . Reservation management server

3. . . Shop terminal

4. . . Billing management server

twenty one. . . Ministry of Communications

twenty two. . . Memory department

twenty three. . . System control department

23a. . . CPU (Central Processing Unit)

23b. . . ROM (Read Only Memory)

23c. . . RAM (Random Access Memory)

221. . . User DB

222. . . Shop DB

223. . . Appointment management DB

NW. . . network

S. . . Shop reservation system

FIG. 1 is a view showing an example of a schematic configuration of a shop reservation system S in the first embodiment.

FIG. 2 is a block diagram showing an example of a schematic configuration of the reservation management server 2.

3(A) to 3(C) are diagrams showing a configuration example of information registered in each database.

FIG. 4 is a sequence diagram showing an operation example of the shop reservation system S in the shop reservation processing in the first embodiment.

FIG. 5 is a sequence diagram showing an operation example of the shop reservation system S in the shop reservation processing in the second embodiment.

Fig. 6 is a sequence diagram showing an operation example of the shop reservation system S in the shop reservation processing in the second embodiment.

FIG. 7 is a sequence diagram showing an operation example of the shop reservation system S in the shop reservation processing in the second embodiment.

FIG. 8 is a sequence diagram showing an operation example of the shop reservation system S in the shop reservation processing in the second embodiment.

FIG. 9 is a sequence diagram showing an operation example of the shop reservation system S in the shop reservation processing in the second embodiment.

FIG. 10 is a sequence diagram showing an operation example of the shop reservation system S in the shop reservation processing in the third embodiment.

FIG. 11 is a sequence diagram showing an operation example of the shop reservation system S in the shop reservation processing in the third embodiment.

(no component symbol description)

Claims (10)

  1. A reservation processing device, comprising: a list transmission unit that receives search condition information indicating a search condition specified by a reservation by a reservation terminal, generates a list of facilities that satisfy search conditions indicated by the search condition information, and displays The list information of the list is transmitted to the reservation terminal; the reservation condition information receiving unit receives the reservation condition information indicating the reservation condition of the reservation by the reservation from the reservation terminal via the network, and indicates that the reservation person has priority over the priority of the facility. And the designated facility information indicating the plurality of reservation candidate facilities specified by the reservation by the reservation; the reservation condition information transmission means, and the plurality of reservation candidates indicated by the received designated facility information Each of the facility terminals corresponding to the facility transmits the received reservation condition information via the network; the receivable information receiving unit receives, via the network, the reservation indicated by the information of the reservation condition information sent Acceptable capital for acceptance And a facility for determining the facility to determine the source of the receivable information by referring to the priority order information received by the information receiving institution of the reservation condition when the receivable information receiving institution receives the receivable information. When the priority of the reservation candidate facility corresponding to the terminal is not lower than the specific order, the reservation candidate facility corresponding to the facility terminal of the source of the receivable information is determined as the reservation facility.
  2. The reservation processing device of claim 1, wherein the reservation facility determining means transmits the same time in the specific time after the reservation condition information transmitting means cannot determine the situation of the reserved facility within a specific time after transmitting the reservation condition information Among the reservation candidate facilities corresponding to the facility terminal that can receive the information, the reservation candidate facility having the highest priority is determined as the reservation facility.
  3. The reservation processing device according to claim 1 or 2, wherein the reservation condition information receiving unit receives, from the reservation terminal, the designated facility information indicating the plurality of reservation candidate facilities designated by the reservation person, and indicates that the reservation person has the plural number Receiving the priority order information of the priority of the candidate facility; the reservation condition information transmitting means transmitting the received reservation to the facility terminal corresponding to the plurality of the plurality of reservation candidate facilities indicated by the designated facility information received Conditional information.
  4. The reservation processing device of claim 1, wherein the reservation processing device further includes a response information receiving unit that receives, from the facility terminal, a reservation condition indicated by the transmitted reservation condition information, instead of the receivable information receiving unit. The answering information may be accepted or not accepted; the reservation facility determining means determines that the priority information is received by referring to the received priority information when the response information receiving institution receives the response information indicating acceptance The facility terminal corresponding to all the reservation candidate facilities having a higher reservation candidate facility corresponding to the facility terminal that transmitted the response information receives the response information indicating the inadmissibility In the case of the reservation, the reservation candidate facility corresponding to the facility terminal that has transmitted the receivable response information is determined as the reservation facility.
  5. The reservation processing device of claim 4, wherein the reservation facility determining means determines that the priority information has not been determined by referring to the received priority information when the response information receiving means receives the response information indicating the inadmissibility When the facility with the highest priority among the accepted facilities receives the response information indicating the admissibility, the facility is determined as the reservation facility.
  6. The reservation processing device of claim 1 or 4, further comprising: an appointment establishment mechanism that is categorizable as a result of determining whether the subscriber can be levied on the subscriber based on the subscriber information associated with the subscriber In the case of the determination result of the specific amount, the reservation of the reservation facility output by the reservation facility determination means by the reservation candidate is established; and the reservation establishment notification means, when the reservation establishment institution makes the reservation established, The reservation terminal is notified of the information indicating that the reservation is established.
  7. The reservation processing device of claim 6, further comprising: a notification means for transmitting the reservation condition information when the reservation facility determination means determines the reservation facility or when the reservation establishment means sets the reservation The facility terminal of the destination of the above-mentioned reservation condition information of the institution notifies the information indicating that the reservation is decided or the reservation is established.
  8. An appointment processing method is characterized in that it is executed by a computer and includes the following steps: The reservation terminal receives the search condition information indicating the search condition specified by the reservation, generates a list of facilities that satisfy the search condition indicated by the search condition information, and transmits the list information indicating the list to the reservation terminal; The terminal receives the reservation condition information indicating the reservation condition of the reservation by the reservation, the priority order information indicating the priority of the reservation to the facility, and the reservation candidate facility indicating the plurality of reservations specified by the reservation from the list. Designating facility information; transmitting, by the facility terminal corresponding to the plurality of the plurality of reservation candidate facilities indicated by the designated facility information received, the received reservation condition information via the network; receiving from the facility terminal via the network And indicating the receivable information that can be accepted according to the reservation condition indicated by the information of the reservation condition information sent; and when receiving the receivable information, referring to the priority order information, and determining the source of the receivable information The priority order of the candidate waiting facilities corresponding to the facility terminal is not low. When the specific case of the pick, the admissibility of the transmission source terminal of the facility corresponding to the information of the reservation candidate facilities determined as reservation facility.
  9. A computer-readable recording medium recording a reservation processing program for causing a computer to function as a list transmission unit that receives search condition information indicating a search condition specified by a reservation by a reservation terminal, and generates a search condition that satisfies the search condition a list of facilities for which the information represents the search criteria and will represent a list of the list The information is transmitted to the reservation terminal; the reservation condition information receiving unit receives, from the reservation terminal, the reservation condition information indicating the reservation condition of the reservation by the reservation, the priority order information indicating the priority of the reservation to the facility, and a designated facility information indicating a plurality of reservation candidate facilities designated by the above-mentioned subscribers from the list; the reservation condition information transmission means respectively corresponding to the plurality of reservation candidate facilities indicated by the received designated facility information The facility terminal transmits the received reservation condition information via the network; the receivable information receiving unit receives the reservation condition from the facility terminal via the network indicating that the reservation condition indicated by the transmitted reservation condition information is acceptable And the appointment facility decision-making body, when the receivable information receiving institution receives the admissible information, and determines the priority information received by the information receiving institution according to the reservation condition information, and determines the admissibility information Appointment candidate corresponding to the facility terminal of the transmission source When applied to the priority order is not less than the overall context of certain of the admissible to the facility information of the transmission source terminal of the facility corresponding to the reservation candidate determined as reservation facility.
  10. A reservation processing program product, characterized in that a computer functions as a list transmission means that receives search condition information indicating a search condition specified by a reservation by a reservation terminal, and generates a search condition that satisfies the search condition information representation. a list of facilities and will represent a list of the list The information is transmitted to the reservation terminal; the reservation condition information receiving unit receives, from the reservation terminal, the reservation condition information indicating the reservation condition of the reservation by the reservation, the priority order information indicating the priority of the reservation to the facility, and a designated facility information indicating a plurality of reservation candidate facilities designated by the above-mentioned subscribers from the list; the reservation condition information transmission means respectively corresponding to the plurality of reservation candidate facilities indicated by the received designated facility information The facility terminal transmits the received reservation condition information via the network; the receivable information receiving unit receives the reservation condition from the facility terminal via the network indicating that the reservation condition indicated by the transmitted reservation condition information is acceptable And the appointment facility decision-making body, when the receivable information receiving institution receives the admissible information, and determines the priority information received by the information receiving institution according to the reservation condition information, and determines the admissibility information Appointment candidate corresponding to the facility terminal of the transmission source When applied to the priority order is not less than the overall context of certain of the admissible to the facility information of the transmission source terminal of the facility corresponding to the reservation candidate determined as reservation facility.
TW100118775A 2010-05-31 2011-05-27 An appointment processing device, an appointment processing method, an appointment processing program product, and a computer-readable recording medium having a reservation processing program TWI581196B (en)

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JP4406684B2 (en) * 2004-04-08 2010-02-03 YuuZuu株式会社 Reservation processing method and reservation processing system
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