JP6895654B2 - Server equipment, communication methods and programs - Google Patents

Description

The present invention relates to a server device, a communication method, and a program that communicate with an intercom living room master unit provided in a facility included in a collective facility and a server device of a service provider.

In the above-mentioned collective intercom living room master unit, it is very convenient to be able to request a service visit (collection) from a cleaning company or the like by operating the living room master unit. The following patent documents are examples of the prior art relating to a visit request by such a living room master unit. In this patent document, when request information such as storage of requested products, room number of requester, request store name, etc. is input by operating the touch panel of the living room machine, the information is stored in the server device, and the information is stored in the server device, and the public line or the public line is sent from the center PC. It is stated that it will be sent to the requesting store by facsimile.

JP-A-2002-57804

However, in the configuration described in Patent Document 1, it is necessary to input information such as a room number every time in the service visit request operation in the living room master unit, which is troublesome. The present invention has been made by paying attention to such a problem, and an object of the present invention is to provide a server device, a communication method, and a program that enable a predetermined contractor to easily perform a service visit request operation.

The server device according to the present invention is a server device that communicates with the interphone room master unit provided in the facility included in the collective facility and the server device of the service provider, and the service from the interphone room master unit to the service provider. When the information about the service request and the identification information for each room for generating the address information of the service requester are received, the information about the service request and the service requester's information are sent to the service provider's server device. Send with address information.

Further, the communication method according to the present invention is a communication method between the interphone room master unit provided in the facility included in the collective facility and the server device that communicates with the server device of the service provider, and the service from the interphone room master unit. When the information regarding the service provision request to the provider and the identification information for each room for generating the address information of the service requester are received, the information regarding the service request and the service are sent to the service provider's server device. Has a step to send with the address information of the client.

Further, the program according to the present invention is a program for causing a computer system to execute the above-mentioned communication method.

In the present invention, the identification information for each living room is preset in the living room master unit, and when the request switch is operated, the visit request information including the identification information is transmitted to the server device. Therefore, the server device can identify and generate the address information (apartment name, building number, room number building) of the client from the identification information included in the visit request information. Therefore, it is not necessary to input the address information and the like when requesting and operating the service visit on the living room master unit, which simplifies the operation.

(A) is a simple block diagram showing the basic configuration of the collective intercom living room master unit as an example of the embodiment, and (b) is a simple block diagram showing the basic configuration of the server device. Both (a) and (b) are front views showing specific examples of the living room master unit. An example of an operation screen that is switched and displayed during a basic operation procedure for requesting a service visit to a predetermined contractor is shown in chronological order. This is an example of the screen display of the visit response information returned from the vendor center device. It is a simple system diagram which shows an example of the basic structure of the intercom device for assembly. It is a simple system diagram which shows another example of the basic structure of the intercom device for assembly. It is a flow chart which shows the basic operation which concerns on the transmission of visit request information in an intercom apparatus. It is a flow chart which shows the basic operation which concerns on the reception of visit answer information in an intercom apparatus.

FIG. 1 (a) is a simple block diagram showing a basic configuration of a collective intercom living room master unit and a server device as an example of an embodiment, and FIG. 1 (b) is a server device as a communication partner of the living room master unit. It is a simple block diagram which shows the basic structure.

The living room master unit 1 includes, as important elements in the present embodiment, an identification information storage unit 11 in which identification information for each living room is preset, and a request switch 12 for requesting a service visit to a predetermined contractor. .. There are no particular restrictions on the type of service provider to which the service request is made, but it is assumed that the vendor visits the customer's room to provide the prescribed service. Specific examples of the trader include a courier company, a cleaning company, and the like who collect and visit the customer's room, and an indoor cleaning company and the like who provide services in the customer's room. When the request switch 12 is operated, the living room master unit 1 generates visit request information including the identification information set in the identification information storage unit 11 and transmits the visit request information to the server device 2 by the request information transmission unit 13. Therefore, the address information of the server device 2 and the like is registered in advance in the request information transmission unit 13. The visit request information transmitted to the server device 2 is transferred to the corresponding vendor center device (described later).

The living room master unit 1 may further include a desired visit date / time selection switch 14. In such a case, the living room master unit 1 generates visit request information including the desired date and time information selected and operated by the desired visit date and time selection switch 14.

The living room master unit 1 may further include a communication information recording unit 15 that records and notifies the response information when the visit response information is received from the server device 2. The response information receiving unit 16 is an element that receives visit response information from the server device 2. As the notification of the visit response information, when the display screen 17 is lit, the visit response information may be displayed on the display screen 17, and when the display screen 17 is off, the notification lamp 18 is lit or blinked. It is good. Further, the living room master unit 1 may read out the visit response information recorded in the communication information recording unit 15 and redisplay it on the display screen 17 when a predetermined calling operation is performed.

The server device 2 is an element that transfers the visit request information transmitted from the room master unit 1 to the trader center device on the wide area network, and supports communication between the room master unit 1 and the trader center device. The server device 2 is a visit that converts the transmission unit 21 that transmits the visit request information, the visit response information, etc., and the identification information for each living room into the address information that can be identified by the trader center device with reference to the address information storage unit 22. It is provided with a request information processing unit 23. In the address information storage unit 22, information necessary for generating address information (apartment name, building number, living room number, etc.) from identification information for each living room is registered in advance.

The transmission line L between the living room master unit 1 and the server device 2 depends on the system configuration of the collective intercom device. For example, the transmission line L may be composed of only an intercom line, or may be composed of an intercom line, a gateway device, a wide area network, or the like.

A control program that displays an operation screen or the like for a service visit request on the living room master unit 1 on the display screen 17 and generates visit request information when the request switch 12 is operated is placed in the living room master unit 1. It may be placed in the server device 2 or in the trader center device. The configuration of this program is not particularly limited, and may be realized as a web application, for example. Further, the server device 2 and the vendor center device may be integrally configured on the wide area network.

In this embodiment, the identification information for each living room is preset in the living room master unit 1 in this way, and when the request switch 12 is operated, the visit request information including the identification information is transmitted to the server device 2. It is configured to do. Therefore, the server device 2 can identify and generate the address information of the requester from the identification information included in the visit request information. Therefore, it is not necessary to input the address information and the like when requesting and operating the service visit on the living room master unit 1, which simplifies the operation.

2 (a) and 2 (b) are both front views showing specific examples of the living room master unit.
The front panel of the living room master unit 1 is provided with a display screen 17 composed of a liquid crystal panel or the like and an operation unit 19 composed of a touch panel, a push button or the like, and the speaker hole SP and the microphone hole MC are diagonal to each other. It is formed at the position. The request switch 12 and the desired visit date / time selection switch 14 may be realized as a physical switch as shown in FIG. 2 (a), or the software displayed on the display screen 17 as shown in FIG. 2 (b). It may be realized as a key (touch key). The notification lamp 18 may be an independent lamp 18 or may be built in the request switch 12.

Next, a basic operation procedure for requesting a service visit to a service provider using the living room master unit 1 will be described.
FIG. 3 shows the operation screens that are switched and displayed during the basic procedure in chronological order. For simplicity, only the display screen 17 is shown.

G1 in FIG. 3 is an example of a menu screen displayed when the menu key is operated. The request switch 12 is arranged as a soft key on this screen G1. When the request switch 12 is operated, the service provider selection screen shown in G2 of FIG. 3 is displayed.

G2 in FIG. 3 is an example of a trader selection screen. On this screen G2, a plurality of vendor selection keys 12a (home delivery 1, home delivery 2, indoor cleaning, cleaning) are arranged in a table format. A desired trader can be selected by operating one of the trader selection keys 12a. The trader selection key 12a operated at this time may indicate the selection result by changing the display color. The menu key 12b is a key for returning to the screen G1.

G3 in FIG. 3 is an example of a desired visit date / time selection screen, and this screen G3 is a tab switching type with the screen G2. The left side of the screen is the day selection field, and the right side is the time zone selection field. In the day selection field, a plurality of day selection keys 14a are arranged in a calendar format. A desired visit date can be selected by operating one of the day selection keys 14a. The day selection key 14a operated at this time may change the display color. In the time zone selection field, a plurality of time zone selection keys 14b are arranged in a table format. A desired visit date can be selected by operating one of the time zone selection keys 14b. The time zone selection key operated at this time may change the display color. The request key 12c is a key for transmitting a service visit request, and when this key is operated, the living room master unit 1 generates visit request information and transmits it to the server device 2. By using such a desired visit date / time selection switch 14, the desired visit date / time can be selected with one touch, and the operation of inputting the date / time is not troublesome.

It is also assumed that there are days and times when it is difficult for some vendors to visit the service. The selection key 14 corresponding to the day and time when it is difficult to visit such a service may be grayed out on the screen G3 to indicate that the operation is not accepted.

FIG. 4 is an example of screen display of the visit response information returned from the vendor center device. This screen G4 is displayed on the display screen 17 when the living room master unit 1 receives the visit response information. It is also redisplayed when the visit response information is subsequently recalled.

The room master unit 1 turns on the notification lamp 18 when the transmission of the visit request information is completed, then changes the notification lamp 18 to a blinking state when the visit response information is received, and notifies when the scheduled visit date and time has passed. Turn off the lamp 18. If the living room master unit 1 is constantly notified of the presence / absence of a visit request, progress, etc. in this way, the usability is improved.

The screen G4 is a display content that clearly indicates the scheduled date and scheduled time zone of the service visit answered by the vendor. In addition, the screen G4 is a tab switching type for each trader so that it can handle a plurality of visit response information. The request correction key 12d is a key for calling the screens G2, G3, etc. in order to transmit the visit request correction information specifying another desired visit date and time when the fixed visit date and time answered by the trader is inconvenient.

FIG. 5 is a simple system diagram showing an example of the basic configuration of the collective intercom device configured by using the living room master unit. In this example, the server device 2 is provided on the wide area network 100 side outside the gateway device 9.

The intercom device 3 has a basic configuration in which a living room master unit 1 installed in each living room of an apartment house 4 and a common entrance slave device 5 installed at a common entrance are connected by an intercom line 6. The doorphone slave unit 7 is connected by wire to each of the living room master units 1.

The control device 8 is an element that controls signal transmission between the common entrance slave unit 5 and the living room master unit 1. Each of the living room master units 1 is connected to the control device 8 through a turnout and an intercom line 6. Further, the common entrance slave device 5 and the gateway device 9 are also wiredly connected to the control device 8.

The gateway device 9 is an element that allows communication between the intercom line 6 and the wide area network 100. For example, the gateway device 9 may be configured to perform encrypted communication such as VPN with a trader center device 200 or the like on the wide area network 100.

The server device 2 is an element that is supported when the room master unit 1 communicates with the trader center device 200 on the wide area network 100, and the visit request information transmitted from the room master unit 1 through the gateway device 9 is transmitted to the wide area network. Transfer to the vendor center device 200 on 100. The server device 2 may act as a proxy server for the housing complex 4 on behalf of all access to the wide area network 100 by the living room master unit 1.

Since the basic operation related to the call call between the living room master unit 1 and the common entrance slave unit 5 and between the living room master unit 1 and the doorphone slave unit 7 in the intercom device 3 is the same as the conventional one, the description thereof will be omitted.

FIG. 6 is a simple system diagram showing another example of the basic configuration of the intercom device configured by using the living room master unit. The difference from the example shown in FIG. 5 is that the server device 2 is provided on the intercom line 6 side inside the gateway device 9. The same reference numerals are given to the elements common to the examples shown in FIG. 5, and the description thereof will be omitted. In this example, the server device 2 transfers the visit request information transmitted from the living room master unit 1 to the trader center device 200 on the wide area network 100 through the gateway device 9.

FIG. 7 is a flow chart showing a basic operation related to transmission of visit request information in the intercom device. It is assumed that the server device 2 is on the wide area network 100 side outside the gateway device 9.

At time T1, the resident performs a service visit request operation on the living room master unit 1. In response to this, the living room master unit 1 transmits an access request signal to the server device 2, and the server device 2 returns an access approval for the request. By this procedure P1, it becomes possible to transmit the visit request information from the living room master unit 1 to the server device 2. If the server device 2 is on the intercom line side inside the gateway device 9, this step P1 may be omitted.

At time T2, the living room master unit 1 transmits the visit request information addressed to the trader center device 200 to the server device 2. This visit request information includes identification information for each room and identification information of the visit request information itself.

At time T3, the server device 2 sends an access request to the trader center device 200, and the trader center device 200 returns an access approval for the request. By this procedure, the visit request information can be transferred from the server device 2 to the trader center device 200.

At time T4, the server device 2 transfers the visit request information to the trader center device 200. This visit request information includes address information generated based on the identification information for each room. The trader center device 200 records the transmitted visit request information in a database or the like.

At time T5, the trader center device 200 transmits the request acceptance information to the server device 2. The request acceptance information is information for notifying that the visit request information has been accepted, and includes the identification information of the visit request information itself included in the visit request information. Therefore, the server device 2 and the living room master unit 1 can determine which visit request information the request reception information is for. The request reception information is transferred to the living room master unit 1 by the server device 2.

At time T6, the room master unit 1 returns the request reception response information. The request acceptance response information is information for notifying that the request acceptance information has been accepted. The request reception response information is transferred to the trader center device 200 by the server device 2. This procedure P2 is not always necessary and may be omitted.

At time T7, the living room master unit 1 notifies the completion of the request by, for example, turning on the notification lamp 18.

FIG. 8 is a flow chart showing a basic operation related to reception of visit response information in the intercom device. It is assumed that the server device 2 is located on the wide area network side outside the gateway device 9.

At time T11, in the trader center device 200, a visit response operation is performed by a trader staff member. The operation by the contractor staff is, for example, a transmission operation in which the date and time of the visit is entered in the visit response information for the visit request information recorded by the contractor center device 200 at the time T4.

At time T12, the vendor center device 200 sends an access request to the server device 2, and the server device 2 returns an access approval for the request. By this procedure, the visit response information can be transmitted from the trader center device 200 to the server device 2.

At time T13, the trader center device 200 transmits the visit response information to the server device 2. The visit response information includes visit date / time information, identification information of the corresponding visit request information, and the like.

At time T14, the server device 2 transmits an access request to the living room master unit 1, and the living room master unit 1 returns the access approval information. By this procedure P3, it becomes possible to transfer the visit response information from the server device 2 to the trader center device 200. If the server device 2 is on the intercom line side inside the gateway device 9, this step P3 may be omitted.

At time T15, the server device 2 transfers the visit response information to the living room master unit 1.

At time T16, the living room master unit 1 returns the response reception response information. Response reception The response information is information for notifying that the visit response information has been accepted. The response reception response information is transferred to the trader center device 200 by the server device 2. This procedure P4 is not always necessary and may be omitted.

At time T17, the living room master unit 1 records the transmitted visit response information, displays the visit response information on the screen as shown in FIG. 4, and changes the notification lamp 18 to a blinking state. Notify the reception of.

1 Living room master unit 11 Identification information storage unit 12 Request switch 14 Desired visit date / time selection switch 15 Communication information recording unit 2 Server equipment 6 Intercom line 9 Gateway equipment 100 Wide area network 200 Contractor center equipment

Claims (4)

It is a server device that communicates with the intercom room master unit installed in the facility included in the collective facility and the server device of the service provider.
When the information regarding the service provision request to the service provider and the identification information for each room for generating the address information of the service requester are received from the intercom room master unit, the server device of the service provider is notified. A server device that sends information about a service request and the address information of the service requester. When the visit response information that is the response to the service request is received from the server device of the service provider, the visit response information is transmitted to the intercom room master unit that is the source of the information regarding the service provision request. The server device according to claim 1. It is a communication method between the intercom room master unit installed in the facility included in the collective facility and the server device that communicates with the server device of the service provider.
When the information regarding the service provision request to the service provider and the identification information for each room for generating the address information of the service requester are received from the intercom room master unit, the server device of the service provider is notified. A communication method that has a step of transmitting information about a service request and the address information of the service requester. A program for causing a computer system to execute the communication method according to claim 3.

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