JP2010241513A - Intercom system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an intercom system easily confirming correct information about a home delivery parcel without requiring cooperation with a delivery company. <P>SOLUTION: After a delivery order image is read in a temporary storage section 18 by a photographing section 21, the name of the delivery company is specified and a tracking number is extracted by predetermined image processing. A control section 11 inspects whether the image corresponding to the delivery order image exists in inspection data distributed from a server 50. When there is an image corresponding thereto, the control section extracts a tracking number corresponding to the image. Then, based on the extracted tracking number, the control section acquires the information of the corresponding home delivery parcel from a server 30, and displays the acquired home delivery parcel information and the delivery order image on a display section 12. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to an intercom system for confirming a delivery agent who visits a house.

  With the development of the logistics industry in recent years, the use of home delivery services is increasing. On the other hand, due to the diversification of working styles, the absence rate of recipients of deliveries is also increasing.

  As one of the methods for solving this problem, for example, there is a home delivery management system described in Patent Document 1 described later. Specifically, when the recipient is not present, the delivery agent causes the interphone device provided with the reading unit to read information about the delivered item (such as a barcode on the slip). The information read into the intercom device is transmitted from the intercom device to the home delivery information management server through a communication line. Thereafter, the server generates an e-mail in which information about the undelivered delivery is described and transmits it to the recipient of the delivery.

  Further, as a method for preventing a crime pretending to be a home delivery company, for example, there is a home delivery system described in Patent Document 2 described later. Specifically, before the delivery item is delivered, information regarding the delivery item is received by the intercom device. When the delivery item is delivered, the delivery agent causes the interphone device provided with the reading unit to read information about the delivery item (such as a barcode attached to the package). If the two pieces of information coincide with each other and the courier identification ID (Identification) read from the card carried by the courier coincides with the two pieces of information, the processing (unlocking) is performed for receiving the delivery item. Processing).

  Patent Document 3 described later describes an interphone apparatus that has a function of confirming whether or not the delivery person of the delivery item is appropriate in addition to the function of the interphone apparatus described in Patent Document 2.

JP 2005-64605 A JP 2003-135254 A JP 2005-292921 A

  However, at present, the recipient or the delivery requester makes a redelivery request for the delivery item or inquires about the delivery status of the delivery item based on the inquiry number assigned to each delivery item. For this reason, as in the systems described in Patent Documents 1 to 3, a storage medium storing ID information for transmitting an e-mail in which information on undelivered deliveries is described or for identifying a delivery agent is stored. In order to carry the product to the contractor, it cannot be realized without the cooperation of the delivery company.

  In addition, in the delivery management system described in Patent Document 1, since information about undelivered delivery items is transmitted by electronic mail, the electronic mail is not received due to a communication line trouble or the like, In the unread state, the delivery of the delivery cannot be performed promptly. In addition, when the information read into the intercom device is falsified information, the information may be transmitted to a server different from the original server and misused.

  Furthermore, in the intercom apparatus described in Patent Document 2 and Patent Document 3, the delivery person of the courier must always carry a storage medium storing ID information for identifying the courier. Forgetting to carry the storage medium may interfere with home delivery.

  In view of the above-described problems, an object of the present invention is to provide an intercom system capable of easily confirming correct information related to a delivery item without requiring cooperation with a delivery company.

  The intercom system according to the present invention is composed of a parent device installed indoors and a child device installed outdoors, and is read by an image reading device for reading a home delivery slip affixed to a delivery item. The home delivery information specifying means for extracting the identification number assigned to the home delivery and the identification number extracted by the home delivery information specifying means from the part or all of the image of the home delivery slip Based on this, the acquisition means for acquiring the information of the home delivery corresponding to the identification number, the image of the home delivery slip read by the reading means, and the information of the home delivery corresponding to the identification number acquired by the acquisition means are displayed. Display means.

  In this way, it is possible to realize a system that does not require the delivery of e-mail or a storage medium for courier identification, so it is easy to check the correct information about the courier without the need for cooperation with the courier. Can be done. Moreover, since it is not necessary to revise the home delivery slip, the burden on the home delivery company does not increase.

  In a preferred embodiment of the present invention, the reading means reads the image of the home delivery slip by the visitor photographing imaging unit provided in the slave unit.

  In this way, the image of the home delivery slip can be read using the image pickup unit provided in the original child device in order to confirm the visitor who has visited, so it is necessary to newly provide an image pickup unit Thus, the cost can be reduced.

  In a preferred embodiment of the present invention, the acquisition means is distributed from the first server that communicates with the first server managed by the interphone system manufacturer and the second server managed by the courier, and the first server. A storage unit for storing distribution data. The distribution data includes a plurality of identification information for specifying a delivery agent, a name of a delivery agent corresponding to the identification information, and inquiry information of a delivery item corresponding to the delivery agent. Then, the acquisition unit verifies part or all of the delivery data and the image of the home delivery slip, and if there is identification information corresponding to the image of the home delivery slip in the delivery data, an inquiry corresponding to the identification information The destination information is extracted, and based on the inquiry destination information, the communication unit communicates with the second server to acquire the delivery information corresponding to the identification number, and stores the acquired information in the storage unit .

  In this way, only when there is identification information corresponding to the delivery slip in the delivery data delivered from the first server, the correct information of the delivery item is acquired from the second server, and from the first server. If there is no identification information corresponding to the delivery slip in the delivery data to be delivered, correct information on the delivery is not acquired from the second server. For this reason, even when a part of the information on the home delivery slip, for example, a barcode printed on the home delivery slip, is tampered with, it is possible to prevent the information on the wrong home delivery from being acquired.

  In a preferred embodiment of the present invention, the display means displays the image of the home delivery slip and the information on the home delivery on the display unit provided in the parent device and displays them simultaneously.

  In this way, it is possible to easily determine whether or not the delivery delivered by the delivery person of the delivery company is a delivery to be received.

  The intercom system of the present invention may have a function of making a call with an external communication terminal via a communication unit.

  In this way, if the delivery item delivered by the delivery company is wondering whether it should be received or not, it is possible to easily ask the delivery client about the right or wrong of receiving the delivery item. .

  According to the present invention, it is possible to realize a system that does not require e-mail distribution or a storage medium for identifying a courier. Therefore, it is easy to confirm correct information about a courier without requiring cooperation with the courier. I can do it.

1 is an overall configuration diagram of an intercom system according to the present invention. It is the figure which showed the parcel delivery slip. It is the figure which showed the authentication data. It is the figure which showed delivery goods data. It is the figure which showed the area | region of the display part in which various data are displayed.

FIG. 1 is an overall configuration diagram of an intercom system according to the present invention.
In the figure, 100 is an intercom device. Reference numeral 200 denotes a resident who lives in a house (not shown) in which the intercom device 100 is installed. 300 is a delivery person of a delivery company who visits the house with the delivery item B. The intercom apparatus 100 includes a parent device 10 installed indoors in a house (not shown) and a child device 20 installed outdoors.

  In the base unit 10, the control unit 11 includes, for example, a CPU (Central Processing Unit), and controls each unit of the interphone device 100. The display unit 12 includes, for example, an LCD (Liquid Crystal Display), and various data such as images and characters are displayed on the display unit 12. The response unit 13 includes, for example, a push button, and is operated when the resident 200 responds to the delivery person 300.

  The voice input / output unit 14 includes, for example, a microphone, a speaker, and the like. The voice input / output unit 14 inputs voice from the microphone and outputs voice from the speaker during a call with the handset 20. The communication unit 15 is composed of a communication circuit for connecting to a telephone line PL or an internet line IL, for example.

  The storage unit 16 is composed of, for example, a ROM (Read Only Memory), and stores various software such as application software. The temporary storage unit 17 is composed of, for example, a RAM (Random Access Memory), and stores data necessary for control processing and arithmetic processing by the control unit 11.

  The operation unit 18 includes, for example, a push button, and an operation other than the response operation performed by the response unit 13 is performed. Examples of operations performed on the operation unit 18 include an operation for enlarging / reducing the display size on the display unit 12 and a volume adjustment operation on the audio input / output unit 14.

  In the slave unit 20, the imaging unit 21 includes, for example, a CCD (Charge Coupled Device) camera, an optical sensor that detects an object, and the like, and images an outdoor situation and the delivery person 300.

  The calling unit 22 includes, for example, a push button, and is operated when the delivery person 300 notifies the resident 200 of a visit. The voice input / output unit 23 includes, for example, a microphone, a speaker, and the like. The voice input / output unit 23 inputs voice from the microphone during a call with the parent device 10 and outputs voice from the speaker.

  The server 30 is composed of, for example, a PC (Personal Computer) managed by the courier, and stores information related to the courier requested by the courier. Here, a plurality of servers managed by a courier such as the server 30 are connected on the Internet line IL, but in the present embodiment, illustration of them is omitted. Here, the server 30 is an embodiment of the second server in the present invention.

  The server 50 is composed of, for example, a PC managed by the manufacturer of the interphone device 100, and stores various data distributed from the server 50 to intercom devices (including the interphone device 100) manufactured by the manufacturer. Has been. The communication terminal 60 is, for example, a mobile phone and is held by a delivery requester for a delivery item. Here, the server 50 is an embodiment of the first server in the present invention.

  In addition, the control part 11, the imaging part 21, and the temporary memory part 17 are one Embodiment of the reading means in this invention. Moreover, the control part 11, the imaging part 21, the temporary memory | storage part 17, and the memory | storage part 16 are one Embodiment of the delivery information specification means in this invention.

  Moreover, the control part 11, the communication part 15, the memory | storage part 16, and the temporary memory part 17 are one Embodiment of the acquisition means in this invention. Furthermore, the control part 11, the memory | storage part 16, the temporary memory | storage part 17, and the display part 12 are one Embodiment of the display means in this invention.

  In the intercom system configured as described above, delivery of the delivery item B delivered by the delivery person 300 is performed according to the following procedure.

  The delivery person 300 operates the calling unit 22 in the handset 20 of the intercom device 100 to call the resident 200. In this case, based on the operation of the calling unit 22, the control unit 11 indicates from the voice input / output unit 23 on the side of the handset 20, “if there is a delivery product, presents the delivery slip in front of the camera, Please press the call button again. "

  When the delivery person 300 presents a delivery slip as shown at 70 in FIG. 2 in front of the imaging unit 21 according to the guidance and operates the calling unit 22 again, the delivery unit 70 in the imaging unit 21 performs the operation again. Is taken. The image of the home delivery slip 70 captured by the imaging unit 21 is stored in the temporary storage unit 17 of the parent device 10.

  Here, in the home delivery slip 70 shown in FIG. 2, reference numeral 71 denotes a print area where the name of the home delivery company is printed. Reference numeral 72 denotes a print area in which an inquiry number assigned to each delivery item is printed. Here, the inquiry number printed in the print area 72 is an example of an identification number in the present invention.

  73 is a column in which the postal code of the recipient of the delivery is written. 74 is a column in which the address and name of the recipient are written. 75 is a column in which the contact telephone number of the recipient is described.

  Reference numeral 76 denotes a column in which the postal code of the delivery requester of the delivery is written. 77 is a column in which the address and name of the client are written. Reference numeral 78 denotes a column in which the contact telephone number of the client is described.

  Returning to FIG. 1, based on the image of the home delivery slip 70 (FIG. 2) stored in the temporary storage unit 17, the control unit 11 determines whether the home delivery corresponding to the home delivery slip 70 is a home delivery to be received. Execute the verification work of NO.

  Specifically, first, under the control of the control unit 11, the image authentication process of the print area 71 is performed on the image of the delivery slip 70 to specify the name of the courier and the image authentication process of the print area 72 is performed. Extract inquiry number. Note that the software necessary for the image authentication process is stored in the storage unit 16.

  For image authentication of the print area 71, authentication data 51 recorded in advance in a table as shown in FIG. 3 is used. The authentication data 51 is data that is irregularly distributed from the server 50 (FIG. 1) to the base unit 10 of the intercom apparatus 100, and is input to the communication unit 15 through the Internet line IL and then stored in the storage unit 16. . Here, the authentication data 51 is an example of distribution data in the present invention.

  Further, in each column of the authentication data 51, identification information used for image authentication of the print area 71 is recorded in the column 52. The identification information in the present embodiment is an imaged courier name. The identification information recorded in the column 52 is an example of identification information for specifying a courier in the present invention.

  In column 53, the name of the delivery company corresponding to the identification information in column 52 is recorded. In the column 54, inquiry destination information of the delivered item corresponding to the name of the delivery company in the column 53 is recorded. The inquiry destination information in this embodiment is URL (Uniform Resource Locator) information. The inquiry information recorded in the column 54 is an example of inquiry information of a delivery item corresponding to the delivery agent in the present invention.

  The control unit 11 (FIG. 1) verifies whether or not an image that matches the image of the print area 71 portion of the home delivery slip 70 (FIG. 2) is in the column 52 of the authentication data 51 (FIG. 3). When there is an image, inquiry destination information corresponding to the image is extracted from the column 54. If there is no matching image, the voice input / output unit 23 outputs a voice guidance such as “reading error” and requests the delivery person 300 to present the home delivery slip 70 again.

  Subsequently, the control unit 11 is connected to the server 30 managed by the home delivery company via the Internet line IL based on the inquiry destination information extracted from the column 54 of the authentication data 51. Then, based on the inquiry number specified by the image of the print area 72 portion of the home delivery slip 70, information on the delivery item corresponding to the inquiry number is acquired from the connection destination server 30.

  Information relating to the delivery delivered from the server 30 (hereinafter referred to as “delivery delivery data”) is, for example, data recorded in a table such as 31 shown in FIG. In the parcel delivery data 31, in the column 32, the same inquiry number as the inquiry number specified by the image of the print area 72 portion of the home delivery slip 70 is described.

  In the column 33, the shipping date of the delivery item corresponding to the delivery slip 70 is recorded. In the column 34, the name of the delivery requester of the delivery is recorded. In column 35, the name of the recipient of the delivery is recorded.

  In the column 36, the store information (address, telephone number, etc.) of the delivery item is recorded. In the column 37, delivery store information (address, telephone number, etc.) of the delivery item is recorded. In the column 38, the number of deliverables is recorded. In a column 39, detailed information (delivery status etc.) of the delivery item is recorded. In column 40, other information related to the delivery is recorded.

Finally, the control unit 11 displays the delivery data 31 and the like acquired from the server 30 on the display unit 12. For example, in the area A of the display unit 12 shown in FIG. 5, an image of the home delivery slip 70 (FIG. 2) stored in the temporary storage unit 17 is displayed. In area B of the display unit 12, the delivery data 31 (FIG. 4) acquired from the server 30 is displayed.
In the area C of the display unit 12, data different from the data displayed in the area A and the area B is displayed. In the present embodiment, in the area C, a message stating “Do you want to contact the delivery client?” Is displayed.

  When the above-described delivery work verification operation is completed and the resident 200 is at home, the resident 200 displays the image of the home delivery slip 70 displayed in the area A of the display unit 12 and the display unit 12. The home delivery data 31 displayed in the area B is compared and verified, and a final determination is made as to whether or not the home delivery corresponding to the home delivery slip 70 is a home delivery to be received.

  When the resident 200 determines that the delivered delivery is a delivery to be received, the resident 200 operates the reception unit 13 to respond to the delivery person 300 outdoors, and then opens the entrance door of the house. Receive parcel B by unlocking.

  If the resident 200 determines that the delivered delivery is a delivery that does not need to be received, the resident 200 does not respond to the delivery person 300 who is outdoors. In this case, since the response unit 13 is not operated, the control unit 11 determines from the voice input / output unit 23 when the response unit 13 is not operated within a predetermined time after the above-described delivery work verification operation is completed. A voice guidance such as “I am not at home now” is output.

  If the resident 200 is wondering whether the delivered parcel should be received or not received, for example, the resident 200 operates the operation unit 18 to display “inquire delivery client” displayed in the area C of the display unit 12. The message described as “Do you want?” Is selected and the operation unit 18 is operated again. As a result, a call can be made between the intercom apparatus 100 and the communication terminal 60 owned by the delivery requester via the telephone line PL or the Internet line IL. You can ask about the pros and cons of receiving goods.

  If it is determined that the delivered parcel is a parcel to be received, the parcel is received. If it is determined that the parcel is not required to be received, the parcel is not received. If no delivery is received, a voice guidance such as “I am not at home” is output from the voice input / output unit 23 as described above.

  When the resident 200 is absent, as in the case where the resident 200 is at home and does not receive the delivery, after the predetermined time has elapsed after the delivery work has been verified, the voice input / output unit 23 Voice guidance such as “I am not at home now” is output.

  In this embodiment, in preparation for the case where the resident 200 returns home, the data displayed on the display unit 12 after the delivery work is verified is reconstructed to create absent data (not shown), and the storage unit 16 is stored. Thereby, the resident 200 can confirm the absence data by operating the operation unit 18 after returning home.

  As described above, in the above-described embodiment, the image of the home delivery slip 70 (FIG. 2) attached to the home delivery is read into the temporary storage unit 18 by photographing by the imaging unit 21. The read image of the home delivery slip 70 is subjected to predetermined image processing under the control of the control unit 11. In the image of the home delivery slip 70, the name of the delivery company is specified by the image authentication process in the print area 71, and the inquiry number is extracted by the image authentication process in the print area 72.

  In addition, the control unit 11 authenticates the image that coincides with the image in the print area 71 portion of the home delivery slip 70 (FIG. 2) from the server 50 (FIG. 1) to the base unit 10 of the interphone device 100 irregularly. It is verified whether or not the image is in the column 52 of FIG. 51 (FIG. 3). If there is a matching image, inquiry destination information corresponding to the image is extracted from the column 54.

  Thereafter, the control unit 11 connects to the server 30 managed by the home delivery company via the Internet line IL based on the inquiry destination information extracted from the column 54 of the authentication data 51. Then, based on the inquiry number specified from the image in the print area 72 portion of the delivery slip 70, the delivery data 31 corresponding to the inquiry number is acquired from the connection destination server 30.

  Finally, the control unit 11 displays the image of the home delivery slip 70 stored in the temporary storage unit 17 in the area A (FIG. 5) of the display unit 12 and acquires it from the server 30 in the area B of the display unit 12. The delivered home delivery data 31 is displayed.

  In this way, it is possible to realize a system that does not require the delivery of e-mail or a storage medium for courier identification, so it is easy to check the correct information about the courier without the need for cooperation with the courier. Can be done.

  In addition, since it is not necessary to revise the home delivery slip, the burden on the home delivery company does not increase. In addition, since the imaging unit 21 is originally provided in the slave unit 20 in order to confirm the visitors who have visited, it is not necessary to newly provide the imaging unit 21, thereby reducing the cost.

  Furthermore, it is possible to prevent a part of the information on the home delivery slip, for example, a barcode printed on the home delivery slip from being tampered with and misused.

  In the present invention, various embodiments other than those described above can be adopted. For example, in the above embodiment, the display unit 12 is an LCD. However, the display unit 12 is not limited to this, and an organic EL (Electro Luminescence) display may be used.

  Moreover, in the said embodiment, although the response part 13 and the operation part 18 were used as the push button, it is not restricted to this, The display part 12 is comprised from a touchscreen, and it is good also as a touch button displayed on the said display part 12. .

  In the above embodiment, the image of the home delivery slip 70 is acquired by the imaging unit 21. However, the present invention is not limited to this, and a separate scanner is provided in the slave unit 20, and the image of the home delivery slip 70 is acquired by the scanner. Also good.

  Further, in the above-described embodiment, the image of the home delivery slip 70 is acquired by the imaging unit 21, but the present invention is not limited to this, and the image of the delivery person 300 and the iris are also acquired, and the delivery person authentication process is performed. You can go.

DESCRIPTION OF SYMBOLS 10 Master unit 11 Control part 12 Display part 15 Communication part 16 Storage part 17 Temporary storage part 20 Slave unit 21 Imaging part 22 Call part 30 Server 31 Delivery goods data 50 Server 51 Authentication data 60 Communication terminal 70 Delivery slip 100 Intercom apparatus 200 300 delivery person

Claims (5)

In an intercom system consisting of a base unit installed indoors and a slave unit installed outdoors,
A reading means that images and reads a delivery slip attached to the delivery item;
A delivery information specifying means for specifying a delivery agent of the delivery product and extracting an identification number assigned to the delivery product from a part or all of the image of the delivery slip read by the reading means;
Based on the identification number extracted by the home delivery information specifying means, an acquisition means for obtaining information on a delivery item corresponding to the identification number;
An image of the home delivery slip read by the reading means, and a display means for displaying information on the home delivery corresponding to the identification number acquired by the acquisition means;
An intercom system characterized by comprising: The intercom system according to claim 1, wherein
The interphone system, wherein the reading means reads an image of the home delivery slip by an imaging unit for photographing a visitor provided in the slave unit. The intercom system according to claim 1, wherein
The acquisition means stores a communication unit that communicates with a first server managed by an interphone system manufacturer and a second server managed by the courier, and distribution data distributed from the first server. A storage unit,
The distribution data includes a plurality of identification information for specifying a delivery agent, a delivery agent name corresponding to the identification information, and inquiry information of a delivery item corresponding to the delivery agent,
The acquisition unit verifies part or all of the image of the delivery data and the home delivery slip, and if the identification information corresponding to the image of the home delivery slip exists in the delivery data, corresponds to the identification information The inquiry information to be extracted is extracted, and based on the inquiry destination information, the communication unit communicates with the second server to obtain information on the deliverable corresponding to the identification number. An intercom system stored in the storage unit. The intercom system according to claim 1, wherein
The interphone system, wherein the display means displays the image of the home delivery slip and the information on the home delivery side by side on a display unit provided in the base unit. The intercom system according to claim 3,
An intercom system comprising a function of making a call with an external communication terminal via the communication unit.

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