JP2006099713A - Delivery status confirmation, order cancel and article return system using two-dimensional bar code and portable terminal - Google Patents

Delivery status confirmation, order cancel and article return system using two-dimensional bar code and portable terminal Download PDF

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Publication number
JP2006099713A
JP2006099713A JP2004340166A JP2004340166A JP2006099713A JP 2006099713 A JP2006099713 A JP 2006099713A JP 2004340166 A JP2004340166 A JP 2004340166A JP 2004340166 A JP2004340166 A JP 2004340166A JP 2006099713 A JP2006099713 A JP 2006099713A
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Japan
Prior art keywords
server
mobile terminal
mobile
processing
order
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Pending
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JP2004340166A
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Japanese (ja)
Inventor
Makoto Arai
誠 新居
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Kokolink:Kk
株式会社ココリンク
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Priority to JP2004340166A priority patent/JP2006099713A/en
Publication of JP2006099713A publication Critical patent/JP2006099713A/en
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Abstract

Delivery status confirmation, order cancellation, and return can be performed using a two-dimensional barcode and a portable terminal.
An orderer of a product can directly and easily use a portable terminal that has a two-dimensional barcode reading function, can be connected to the Internet, and can transmit a terminal unique number to a server. Provide a system that can check delivery status, cancel orders, and return products.
[Selection] Figure 1

Description

The present invention relates to a system capable of directly and simply confirming the delivery status of products, canceling orders, and returning goods using a two-dimensional barcode and a portable terminal.

In mail order sales using conventional magazines / catalogs, TV, direct mail, flyers, radio, newspaper advertisements, etc., the orderer calls the seller to check the delivery status of the ordered product, cancel the order, and return the product. ing. (For example, see Non-Patent Document 1)

Some mail-order sales using the Internet can confirm the delivery status, cancel the order, and return the product via the Internet.

The conventional ordering system has the following drawbacks.
It is necessary to confirm the delivery status by one phone call, cancel the order, and either the return orderer or the seller pays the telephone fee. If the orderer is far away from the seller, or if the phone is toll free, the phone charges will be quite high.
In spite of the fact that the seller does not lead to an increase in the sales of the product, there is a cost such as an operator labor cost for answering the telephone with the orderer.
2. Internet delivery status confirmation, order cancellation, return order The orderer usually has to start the seller's site and go through the top menu many times to go through the delivery status confirmation, order cancellation, return procedure Therefore, it takes time to operate the terminal.

About exchange and return of products on the website of Japanet Takata (http://www.japanet.co.jp/home/tebiki/henpin.html)

In view of the above drawbacks, the present invention has a two-dimensional barcode reading function, can be connected to the Internet, and can transmit a terminal unique number to a server (hereinafter referred to as a portable terminal). It is an object of the present invention to provide a system in which a product orderer can directly and easily confirm delivery status, cancel an order, and return a product.

In order to achieve the above object, the present invention solves by the following means.
When confirming the delivery status of one ordered product, the delivery status confirmation screen is accessed from the delivery status confirmation URL attached to the order confirmation email sent from the seller, and the delivery status is confirmed.
2. When canceling an ordered product, access the order cancellation screen from the order cancellation URL attached to the order confirmation email sent from the seller, select the product to cancel the order, and enter the password. Do.
3 When returning the ordered product, read the two-dimensional bar code encoded with the return URL including the product order number displayed on the delivery note attached to the product on the mobile device, and return the product. And select a return product from the displayed delivered product list, specify a return date and time, and enter a password.
In the 4 security sales server, the identity confirmation ID of the orderer and the mobile phone unique number of the orderer mobile phone are linked in advance.
In both the delivery status confirmation, order cancellation, and return systems, a mobile phone unique number is sent when accessing the URL from the orderer mobile terminal.
Since the vendor server confirms the identity of the orderer from the received mobile phone unique number, the orderer does not need to input an identity verification ID.

By using the Internet for delivery status confirmation, order cancellation, and return of goods, the telephone charge of the orderer or seller is no longer necessary.

24 hours 365 days, delivery status confirmation, order cancellation, return receipt can be accepted, and troublesome terminal operation is not required, and the convenience of the orderer is improved.

The sales agent does not need a telephone response required for confirmation of delivery status, order cancellation, and return receipt request, thereby reducing costs such as operator labor costs.

Hereinafter, the present invention will be described in detail with reference to the best mode for carrying out the invention shown in the drawings.

Hereinafter, the present invention will be described in detail with reference to the drawings. FIG. 1 is a configuration block diagram showing an embodiment of a delivery status confirmation, order cancellation and return system according to the present invention.

In FIG. 1, 1 is an orderer portable terminal, 2 is a two-dimensional barcode encoded with a return URL including a product order number displayed on a delivery note, 3 is a sales server, and 4 is the Internet.

Here, the operation of the embodiment shown in FIG. 1 will be described with reference to FIGS. FIG. 2 is a flowchart explaining delivery status confirmation, FIG. 3 is a flowchart explaining order cancellation, and FIG. 4 is a flowchart explaining returned goods.

When confirming the delivery status of the ordered product, in “201” in FIG. 2, the selling server 3 attaches a delivery status confirmation URL including the product order number to the order confirmation email and transmits it to the mobile terminal 1. To do.

In “202” in FIG. 2, the mobile terminal 1 acquires a delivery status confirmation URL including the product order number, and accesses the selling server 3.

In “203” in FIG. 2, the mobile terminal 1 transmits the mobile terminal unique number to the selling server 3, and the selling server 3 acquires the mobile terminal unique number.

In “204” in FIG. 2, the selling server 3 confirms the system registration status of the acquired mobile terminal unique number.

If registered, the seller server 3 transmits a list of delivery status confirmation screens to the portable terminal 1 at “208 in FIG.

If it is not registered, an identification information input screen is transmitted at "205" in FIG.

In “206” in FIG. 2, the mobile terminal 1 transmits to the selling server 3 information for identifying the orderer, such as an ID or address, name, phone number, etc. for identifying the person, a password, and a mobile terminal unique number.

In “207” in FIG. 2, the selling server 3 associates the identity verification ID with the mobile terminal unique number and performs registration in this system.

In “208” in FIG. 2, the selling server 3 transmits a delivery status confirmation list screen to the mobile terminal 1.

In “209” in FIG. 2, the mobile terminal 1 transmits information on a product whose delivery status is to be confirmed to the selling server 3.

In “210” in FIG. 2, the selling server 3 acquires information on a product whose delivery status is to be confirmed, and transmits a product delivery status confirmation screen to the mobile terminal 1.

When canceling the ordered product, the seller server 3 attaches an order cancellation URL including the product order number to the order confirmation mail and transmits it to the mobile terminal 1 at "301" in FIG.

In “302” in FIG. 3, the mobile terminal 1 acquires an order cancellation URL including the product order number, and accesses the sales source server 3.

In “303” in FIG. 3, the mobile terminal 1 transmits the mobile terminal unique number to the selling server 3, and the selling server 3 acquires the mobile terminal unique number.

In “304” in FIG. 2, the selling server 3 confirms the system registration status of the acquired mobile terminal unique number.

If registered, the sales server 3 transmits the ordered product list screen to the portable terminal 1 at “308 in FIG.

If it is not registered, an identification information input screen is transmitted at “305” in FIG.

In “306” in FIG. 3, the mobile terminal 1 transmits to the selling server 3 information for identifying the orderer such as an identity verification ID or address, name, and telephone number, a password, and a mobile terminal unique number.

In “307” in FIG. 3, the selling server 3 associates the identity verification ID with the mobile terminal unique number, and performs registration in the system.

In “308 in FIG. 3”, the distributor server 3 transmits the ordered product list screen to the mobile terminal 1.

The mobile terminal 1 transmits information on the product to be canceled to the sales server 3.

In “309” and “310” in FIG. 3, the sales server 3 acquires information on the product to be canceled, and the sales server 3 transmits a confirmation screen for the product to be canceled to the mobile terminal 1.

In “311” in FIG. 3, the mobile terminal 1 transmits the password to the sales server 3, and the sales server 3 acquires the password.

In “312” and “313” in FIG. 3, the selling server 3 performs authentication using the acquired mobile terminal unique number and password, cancels the order information if appropriate, and transmits a cancel execution screen to the mobile terminal 1. .

In the case of returning a product, in “401” in FIG. 4, the mobile terminal 1 reads the two-dimensional barcode 2 that encodes the return URL including the product order number displayed on the delivery note. The URL is acquired, and the distributor server 3 is accessed.

In “402” in FIG. 4, the mobile terminal 1 transmits the mobile terminal unique number to the selling server 3, and the selling server 3 acquires the mobile terminal unique number.

In “403” in FIG. 4, the selling server 3 confirms the system registration status of the acquired mobile terminal unique number.

If registered, the seller server 3 transmits a delivered product list screen to the mobile terminal 1 at “408 in FIG. 4”.

If it is not registered, an identification information input screen is transmitted at "405" in FIG.

In “406” in FIG. 4, the mobile terminal 1 transmits to the selling server 3 information for identifying the orderer, such as an identity verification ID or address, name, and telephone number, a password, and a mobile terminal unique number.

In “407” in FIG. 4, the selling server 3 associates the identity verification ID with the mobile terminal unique number, and performs registration in this system.

In “408 in FIG. 4”, the distributor server 3 transmits a delivered product list screen to the mobile terminal 1.

The mobile terminal 1 transmits information about the product to be returned to the sales server 3.

In “409” and “410” in FIG. 4, the selling server 3 acquires information on the product to be returned, and transmits a confirmation screen for the product to be returned to the mobile terminal 1.

In “411” in FIG. 4, the mobile terminal 1 transmits the return date and time, the password, and the mobile phone unique number to the seller server 3, and the seller server 3 acquires the return date information, the password, and the mobile phone unique number. To do.

In “412” and “413” in FIG. 4, the selling server 3 performs authentication with the acquired mobile terminal unique number and password, performs a return procedure if appropriate, and transmits a return execution screen to the mobile terminal 1.

Used for mail order sales using magazines / catalogs, TV, direct mail, insert leaflets, Internet, radio, newspaper advertisements, etc., when confirming the delivery status of ordered products, canceling orders, and requesting return receipts.

Configuration diagram of the best mode for carrying out the present invention Flow chart explaining delivery status confirmation Flow chart explaining order cancellation Flow chart explaining return receipt request

Claims (4)

  1. Attach the delivery status confirmation URL including the product order number to the order confirmation email and send it to the mobile device. The mobile device obtains the delivery status confirmation URL including the product order number and accesses the selling server. Processing, the mobile terminal transmits the mobile terminal unique number to the selling server, the selling server obtains the mobile terminal unique number, and the system registration status of the mobile terminal unique number acquired by the selling server is confirmed. Processing, processing in which the selling server sends a list of delivery status confirmation screens to the mobile terminal, processing in which the mobile terminal sends information on products whose delivery status is to be checked, and the selling server confirms the delivery status Processing to acquire product information and send the product delivery status confirmation screen to the mobile device.
  2. The process of sending the order cancel URL including the product order number to the order confirmation email and sending it to the mobile terminal, and the mobile terminal obtaining the order cancel URL including the product order number and accessing the sales server Process, the mobile terminal sends the mobile terminal unique number to the seller server, the seller server obtains the mobile terminal unique number, and the system registration status of the mobile terminal unique number obtained by the seller server is confirmed. Processing for sending the ordered product list screen to the mobile terminal, processing for sending the information on the product canceled by the mobile terminal to the selling server, and information on the product canceled by the selling server. The process of sending the confirmation screen of the product to be acquired and canceled by the seller server to the mobile device and the mobile device sending the password to the seller server And processing the original server to obtain the password, to authenticate by the portable terminal specific number and password that seller server has acquired, to cancel the order information, if appropriate, to send the cancel execution screen to the portable terminal processing.
  3. The mobile terminal acquires the return URL by reading the two-dimensional bar code that encodes the return URL including the product order number displayed on the delivery note, and accesses the selling server. A process in which the terminal unique number is transmitted to the selling server, the selling server obtains the portable terminal unique number, a process for confirming the system registration status of the portable terminal unique number obtained by the selling server, and the selling server Processing to send a list of delivered products to the mobile device, processing to send information about the products returned by the mobile device to the vendor server, and information on products to be returned by the vendor server, and confirmation of the products to be returned The process of sending the screen to the mobile device, the mobile device sends the return date and time and password, and the mobile phone unique number to the sales server. Performs a process to get a unique number, the authentication by the mobile terminal specific number and password that seller server has acquired, performs a return procedure, if appropriate, to send a return execution screen to the portable terminal processing.
  4. Processing to confirm the system registration status of the mobile device unique number acquired by the vendor server, processing to send the identity verification information input screen if not registered, and the mobile terminal for the identity verification to the vendor server The process of sending ID, address, name, phone number, etc., information that can identify the orderer, password, and mobile device unique number The process of registering.



















JP2004340166A 2004-08-31 2004-11-25 Delivery status confirmation, order cancel and article return system using two-dimensional bar code and portable terminal Pending JP2006099713A (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
JP2004252622 2004-08-31
JP2004340166A JP2006099713A (en) 2004-08-31 2004-11-25 Delivery status confirmation, order cancel and article return system using two-dimensional bar code and portable terminal

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP2004340166A JP2006099713A (en) 2004-08-31 2004-11-25 Delivery status confirmation, order cancel and article return system using two-dimensional bar code and portable terminal

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JP2006099713A true JP2006099713A (en) 2006-04-13

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Cited By (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2009066477A1 (en) * 2007-11-21 2009-05-28 Ens Co., Ltd. Anonymous online mail-order system
JP2009252155A (en) * 2008-04-10 2009-10-29 Nippon Telegr & Teleph Corp <Ntt> Transport status management system and transport status management method
JP2013529326A (en) * 2010-04-09 2013-07-18 ペイダイアント,インコーポレイテッド Operating method, mobile device and POS system
US9208482B2 (en) 2010-04-09 2015-12-08 Paypal, Inc. Transaction token issuing authorities
US9400978B2 (en) 2010-04-09 2016-07-26 Paypal, Inc. Methods and systems for selecting accounts and offers in payment transactions
US9412106B2 (en) 2010-04-09 2016-08-09 Paypal, Inc. Mobile phone ATM processing methods and systems
US10134031B2 (en) 2010-04-09 2018-11-20 Paypal, Inc. Transaction token issuing authorities
US10304051B2 (en) 2010-04-09 2019-05-28 Paypal, Inc. NFC mobile wallet processing systems and methods
US10387862B2 (en) 2012-05-24 2019-08-20 Paypal, Inc. Methods and systems for wallet enrollment
US10445723B2 (en) 2010-04-09 2019-10-15 Paypal, Inc. NFC-transaction processing systems and methods

Cited By (18)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2009066477A1 (en) * 2007-11-21 2009-05-28 Ens Co., Ltd. Anonymous online mail-order system
JP2009252155A (en) * 2008-04-10 2009-10-29 Nippon Telegr & Teleph Corp <Ntt> Transport status management system and transport status management method
US9811813B2 (en) 2010-04-09 2017-11-07 Paypal, Inc. Methods and systems for selecting accounts and offers in payment transactions
US9208482B2 (en) 2010-04-09 2015-12-08 Paypal, Inc. Transaction token issuing authorities
US9305295B2 (en) 2010-04-09 2016-04-05 Paypal, Inc. Payment processing methods and systems
US9400978B2 (en) 2010-04-09 2016-07-26 Paypal, Inc. Methods and systems for selecting accounts and offers in payment transactions
US9412106B2 (en) 2010-04-09 2016-08-09 Paypal, Inc. Mobile phone ATM processing methods and systems
US9639837B2 (en) 2010-04-09 2017-05-02 Paypal, Inc. Transaction token issuing authorities
US9659294B2 (en) 2010-04-09 2017-05-23 Paypal, Inc. Mobile phone ATM processing methods and systems
JP2013529326A (en) * 2010-04-09 2013-07-18 ペイダイアント,インコーポレイテッド Operating method, mobile device and POS system
US9911120B2 (en) 2010-04-09 2018-03-06 Paypal, Inc. Mobile phone ATM processing methods and systems
US10102514B2 (en) 2010-04-09 2018-10-16 Paypal, Inc. Payment processing methods and systems
US10115088B2 (en) 2010-04-09 2018-10-30 Paypal, Inc. Methods and systems for selecting accounts and offers in payment transactions
US10134031B2 (en) 2010-04-09 2018-11-20 Paypal, Inc. Transaction token issuing authorities
US10304051B2 (en) 2010-04-09 2019-05-28 Paypal, Inc. NFC mobile wallet processing systems and methods
US10445723B2 (en) 2010-04-09 2019-10-15 Paypal, Inc. NFC-transaction processing systems and methods
US10504108B2 (en) 2010-04-09 2019-12-10 Paypal, Inc. Mobile phone ATM processing methods and systems
US10387862B2 (en) 2012-05-24 2019-08-20 Paypal, Inc. Methods and systems for wallet enrollment

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