JP6977224B2 - Interview schedule adjustment device, interview schedule adjustment method and program - Google Patents

Description

The present invention relates to an interview schedule adjusting device that enables an interviewer who wishes to have an interview with a user to visit the user's whereabouts and adjust the interview schedule between the user and the interviewer when the user is absent.

Conventionally, it is not possible for an outsider to know the situation in the home of each user. On the other hand, it may be difficult to improve the situation after an abnormal situation occurs in the home and is notified to the outside.

Therefore, Patent Document 1 is a system for detecting and preventing domestic violence, abuse, and bullying in advance, and analyzes and understands the contents received by the communication means and the communication means that the victim easily notifies the situation. It is characterized by having a means for quantifying and indexing the degree of risk and anomaly, and a means for notifying the person in charge and the organization when the above-mentioned quantified and indexed values reach a predetermined level. Recognition of abnormal situations and their solutions are disclosed. According to the recognition of such an abnormal situation and its solution, it becomes possible for an outsider to know the situation in the home, and before the abnormal situation becomes a serious situation, the person visits the home and the abnormal situation occurs. Can be collected.

Japanese Unexamined Patent Publication No. 2003-346256

When notified by the solution method of Patent Document 1, for example, in the place of an elderly person living alone, a civil welfare officer, a child counselor, a staff member of a predetermined facility, etc. (hereinafter, also referred to as "civil welfare officer, etc.") Will visit and meet. However, if the user is away from his / her home or other place of residence, the civil welfare officer or the like cannot interview the user. Further, for example, even if the user is requested to contact the civil welfare officer or the like by writing it in the user's address, the user often does not contact the user. For this reason, it is difficult for the civil welfare officers and the like to coordinate the schedule of interviews with users.

Also, in recent years, there have been cases of pretending to be a courier, and in a house where only the elderly live or where a woman lives alone, even if she is called a courier, she remains a little worried. Therefore, it is safe if you can confirm that you are a legitimate courier company by some means. It would also be great if home delivery and postal services were not forced to redeliver repeatedly. In addition, police will come to confirm the resident at the destination, census officers and business statistics investigators will distribute questionnaires for public investigations and explain the entry procedure. It is necessary to explain directly to the people at home in order to do so, but there are similar issues as the civil welfare officers and child counselors.

Therefore, in view of the above problems, in the present invention, an interviewer who wishes to have an interview with the user visits the user's whereabouts, and when the user is absent, the interview schedule between the user and the interviewer is adjusted. It is an object of the present invention to provide an interview schedule adjustment device, an interview schedule adjustment method and a program that enable it.

In order to solve the above problems, the present invention provides the following solutions.

(1) Interview schedule adjustment that enables the interview schedule between the user and the interviewer to be adjusted when the interviewer who wishes to have an interview with the user visits the user's address and the user is absent from the location. A message acquisition means for acquiring a message from the interviewer, a notification means for notifying that the message is present, and the message being deleted from the interviewer device, which is a device and stores information about the interviewer. The erasing means includes an erasing means, and the erasing means deletes the message when the interview schedule information indicating the interview schedule with the interviewer is acquired.

(2) In the configuration of the above (1), the identification information acquisition means for acquiring the identification information for identifying the interviewer is further provided from the interviewer device, and the identification information is registered in advance in the identification information acquisition means. It is characterized in that it is determined whether or not the information has been obtained, and only the identification information registered in advance is acquired.

(3) In the configuration of the above (1) or (2), the return to the return information acquisition means for acquiring the return information indicating that the user has returned to the place of residence and the interviewer terminal operated by the interviewer. It is characterized by further comprising a transmission means for transmitting information.

(4) Interview schedule adjustment that enables the interview schedule between the user and the interviewer to be adjusted when the interviewer who wishes to have an interview with the user visits the user's address and the user is absent from the address. The device outputs that the message is present in the message acquisition means for acquiring the message from the interviewer and the external device in the user's residence from the interviewer device in which the information about the interviewer is stored. The output means and the erasure instruction means for instructing the erasure of the message output to the external device are provided, and the erasure instruction means acquires the interview schedule information indicating the interview schedule with the interviewer. , The message is to be erased.

(5) Interview schedule adjustment that enables the interview schedule between the user and the interviewer to be adjusted when the interviewer who wishes to have an interview with the user visits the user's whereabouts and the user is absent at the residence. A method executed by the device, that is, a step of acquiring a message from the interviewer from an interviewer device in which information about the interviewer is stored, a step of notifying that the message is present, and a step of erasing the message. The step of deleting the message, including the step of deleting the message, is characterized in that the message is deleted when the interview schedule information indicating the interview schedule with the interviewer is acquired.

(6) Interview schedule adjustment that enables the interview schedule between the user and the interviewer to be adjusted when the interviewer who wishes to have an interview with the user visits the user's whereabouts and the user is absent from the location. A program for controlling the device, a message acquisition means for acquiring a message from the interviewer from the interviewer device in which information about the interviewer is stored, a notification means for notifying the presence of the message, and a computer. It functions as an erasing means for erasing the message, and the erasing means deletes the message when the interview schedule information indicating the interview schedule with the interviewer is acquired.

According to the present invention, an interview schedule adjusting device capable of adjusting an interview schedule between a user and an interviewer when an interviewer who wishes to have an interview with the user visits the user's whereabouts and the user is absent. Interview schedule adjustment methods and programs can be provided.

It is a figure explaining the concept of the interview schedule adjustment system to which this invention is applied. It is a figure which shows the functional structure of the interview schedule adjustment apparatus in the interview schedule adjustment system which concerns on 1st Embodiment of this invention. It is a figure which shows typically the data stored in an interviewer DB in a tabular form. This is an example of a message screen in which a message acquired by the message acquisition means is displayed on a television installed at the user's place by the input / output means. It is a figure which shows the functional structure of the interview schedule adjustment apparatus in the interview schedule adjustment system which concerns on 2nd Embodiment of this invention. It is a figure which shows the interview schedule adjustment processing flow executed by the interview schedule adjustment apparatus which concerns on embodiment of this invention.

Hereinafter, embodiments for carrying out the present invention (hereinafter referred to as embodiments) will be described in detail with reference to the accompanying drawings. In the following figures, the same elements are designated by the same number or reference numeral throughout the description of the embodiment. Further, in the functional configuration diagram, the arrows between the functional blocks indicate the data flow direction or the processing flow direction.

First, an outline of the interview schedule adjustment system including the interview schedule adjustment according to the present invention will be described. The interview schedule adjustment system makes it possible to adjust the interview schedule between the user and the interviewer when the interviewer who wishes to have an interview with the user visits the user's whereabouts and the user is absent. In the present embodiment, the “user” is, for example, a person who is determined to need to be interviewed by an elderly person, a child, a civil welfare officer such as a child's guardian, a child counselor, a staff member of a predetermined facility, or the like. Is. Further, the "location" is, for example, a place where the user lives, such as the user's home or a facility where the user is protected. In addition, "interviewers" are public services such as civil welfare officers, child counselors, doctors, staff of designated facilities, police officers, census officers, business statistics investigators, and other users who meet directly with users. Someone who needs to talk.

(System concept)
FIG. 1 is a diagram illustrating a concept of an interview schedule adjustment system 1 to which the present invention is applied.

The interview schedule adjustment system 1 includes an interview schedule adjustment device 10, an interview schedule adjustment device 10, and an interviewer terminal 20 capable of transmitting and receiving information. The interview schedule adjustment device 10 is installed at the user's place of residence, and is a device that allows the interviewer to send and receive information from outside the place of residence. It consists of an intercom and a security device. Further, the interviewer terminal 20 is an example of an interviewer terminal operated by the interviewer, and is an example of an interviewer device in which information about the interviewer is stored. In the description of the present embodiment, the interviewer terminal 20 is operated by the interviewer. The explanation will be given using a smartphone as an example, but the present invention is not limited to this, and for example, a storage device such as a USB memory in which information about the interviewer (for example, information indicating the interviewer's identification information or information indicating a message created by the interviewer) is stored. It may be an IC card, a magnetic card, or the like. That is, the interviewer device and the interviewer terminal may be the same device or may be separate devices.

In the interview schedule adjustment system 1, when the interviewer visits the user's whereabouts and is away, the interviewer terminal 20 is held over the reader capable of reading the information of the interview schedule adjustment device 10. The identification information for identifying the interviewer and the message from the interviewer stored in 20 are read. As a result, the interview schedule adjustment device 10 acquires the identification information and the message.

The interview schedule adjustment device 10 displays the acquired message on the display. The message displayed on this display continues to be displayed until the user inputs the interview schedule information (for example, the interview schedule date, etc.) in the interview schedule input field (until the interview schedule adjustment device 10 acquires the interview schedule information). ..

In addition, the interview schedule adjustment device 10 acquires return information indicating that the user has returned to his / her place of residence. In the example shown in FIG. 1, the interview schedule adjustment device 10 captures, for example, a person in front of the entrance door with a camera, compares the captured image with the image of the user stored in advance, and displays the image of the entrance door. It is determined whether or not the person in front is a user, and if it is determined that the person is a user, the return information is acquired.

Then, the interview schedule adjustment device 10 transmits the acquired return information to the interviewer terminal 20.

This allows the interviewer to visit the user's whereabouts and leave a message from the interviewer's device even when he is absent. And since this message is deleted when the interview schedule information indicating the interview schedule with the interviewer is acquired, for example, it is possible to prevent the user from forgetting the existence of the message and forgetting to meet with the interviewer. can. Therefore, when an interviewer who wishes to have an interview with the user visits the user's whereabouts and the user is absent, it is possible to adjust the interview schedule between the user and the interviewer.

(First Embodiment)
FIG. 2 is a diagram showing a functional configuration of the interview schedule adjustment device 10 in the interview schedule adjustment system 1 according to the first embodiment of the present invention. The interview schedule adjustment system 1 includes an interview schedule adjustment device 10, an interview schedule adjustment device 10, and an interviewer terminal 20 capable of transmitting and receiving information.

(Structure of interview schedule adjustment device 10)
The interview schedule adjustment device 10 includes an identification information acquisition means 11, a message acquisition means 12, an input / output means 13, a return information acquisition means 14, a transmission means 15, an erasure means 16, and an interviewer database (hereinafter, "" Also referred to as "interviewer DB") 100. The interview schedule adjustment device 10 is composed of an intercom, a crime prevention device, and the like, but is not limited to this, and may further include information appliances such as a television and a lighting fixture arranged in the user's residence.

The identification information acquisition means 11 acquires the identification information for identifying the interviewer from the interviewer device in which the information about the interviewer is stored. Specifically, the identification information acquisition means 11 is a reader capable of transmitting / receiving information to / from an interviewer device composed of, for example, a smartphone capable of short-range communication, an IC card, a magnetic card, or the like by non-contact communication. , A USB memory, an interviewer device composed of a storage device such as an SD card, and an input / output interface of a medium capable of transmitting and receiving information.

Further, the identification information acquisition means 11 determines whether or not the read identification information is registered in advance, and acquires only the identification information registered in advance. Specifically, the identification information acquisition means 11 determines whether the identification information read from the interviewer device is registered in the interviewer DB 100 stored in advance, and if it is registered in the interviewer DB 100, the identification information acquisition means 11. The read identification information is acquired (stored), and if it is not registered in the interviewer DB 100, the read identification information is deleted.

FIG. 3 is a diagram schematically showing data stored in the interviewer DB 100 in a table format. In the interviewer DB 100, the interviewer's name and the interviewer's e-mail address are associated with the identification information that can be acquired by the identification information acquisition means 11.

Returning to FIG. 2, the message acquisition means 12 acquires a message from the interviewer. Specifically, the message acquisition means 12 acquires a message from the interviewer from the interviewer's device when the identification information acquisition means 11 acquires the identification information. That is, if the identification information acquisition means 11 does not acquire the identification information, the message acquisition means 12 does not acquire the message either.

The input / output means 13 is an example of a notification means for notifying that there is a message. For example, the input / output means 13 is composed of a touch panel, and the message acquired by the message acquisition means 12 is displayed on the display of the touch panel (see FIG. 1). Further, the input / output means 13 may display a numeric keypad or the like and accept an operation of a user or an interviewer for the display of the numeric keypad. Further, when the interview schedule adjustment device 10 includes an information home appliance, the input / output means 13 may display a message on a television arranged in the user's place of residence.

The return information acquisition means 14 acquires return information indicating that the user has returned to his / her place of residence. The return information acquisition means 14 is composed of, for example, a camera that captures an image of a person in front of the entrance door and an image processing unit that analyzes an image captured by the camera. The return information acquisition means 14 captures a person who is in front of the entrance door by a camera, compares the captured image with a user's image stored in advance by an image processing unit, and is a person who is in front of the entrance door. Is determined to be a user, and if it is determined to be a user, return information is acquired. Further, the return information acquisition means 14 is not limited to the camera and the image processing unit, and for example, acquires unlocking information indicating that the key of the entrance door has been unlocked, or detects that the entrance door has been opened. Alternatively, the return information may be acquired when the lighting is turned on in the place of residence.

The transmission means 15 transmits the return information to the interviewer terminal 20 operated by the interviewer. Specifically, the transmitting means 15 returns to the e-mail address associated with the identification information with reference to the interviewer DB 100 (see FIG. 3) based on the identification information acquired by the identification information acquisition means 11. Send information.

The erasing means 16 erases the message. The erasing means 16 deletes the message when the interview schedule information indicating the interview schedule with the interviewer is acquired. That is, the message displayed by the input / output means 13 is displayed without disappearing until the erasing means 16 acquires the interview schedule information indicating the interview schedule with the interviewer.

FIG. 4 is an example of a message screen 121 in which a message acquired by the message acquisition means 12 is displayed on a television installed at the user's place by the input / output means 13. In the example shown in FIG. 4, the input / output means 13 displays a message screen 121 displaying the message acquired by the message acquisition means 12 in the foreground of the television screen. Further, the message screen 121 includes an interview schedule input list 122 in which interview schedule information indicating an interview schedule with the interviewer can be input. For example, when the user inputs the interview schedule information indicating the date and time of the interview with the interviewer in the interview schedule input list 122, the erasing means 16 acquires the interview schedule information and deletes the message screen 121 displaying the message ( Hide).

(Structure of interviewer terminal 20)
Returning to FIG. 2, the interviewer terminal 20 is an example of an interviewer terminal operated by the interviewer, and is composed of a device suitable for each interviewer (for example, a mobile terminal, a smartphone, a tablet terminal, a personal computer, etc.). ing. Further, in the present embodiment, the interviewer terminal 20 may be the above-mentioned device itself, or is a control device capable of communicating information with the above-mentioned plurality of devices via a local network such as in a home. You may. Further, in the present embodiment, the interviewer terminal 20 also functions as an interviewer device in which identification information for identifying the interviewer as information about the interviewer and a message from the interviewer to the user are stored.

The interviewer terminal 20 includes a terminal transmission / reception means 21, a terminal control means 22, and a terminal input / output means 23. Under the control of the terminal control means 22, the terminal transmission / reception means 21 transmits information about the interviewer to the interview schedule adjustment device 10 as an interviewer device, and receives return information from the interview schedule adjustment device 10 as the interviewer terminal.

The terminal control means 22 accepts the input of a message based on the operation of the interviewer in the terminal input / output means 23, transmits this message together with the identification information to the interview schedule adjustment device 10, and receives the return information from the interview schedule adjustment device 10. do. The terminal input / output means 23 is composed of, for example, a touch panel, displays a screen for creating a message under the control of the terminal control means 22, and accepts a user's operation on this screen.

(Second embodiment)
FIG. 5 is a diagram showing a functional configuration of the interview schedule adjustment device 10A in the interview schedule adjustment system 1A according to the second embodiment of the present invention. The difference between the second embodiment and the first embodiment is that the external device 30 is provided with the input means 31 and the output means 32, and the schedule adjusting device 10A includes the input acquisition means 13A, the "output instruction means 13B, and the erasure." It is provided with the instruction means 16A.

The external device 30 is a separate device such as the first external device 30A and the second external device 30B, and the first external device 30A has an input means 31 and the second external device 30B has an output means 32 and an erasing means. 33 may be provided. The first device 30A and the second device 30B are, for example, mobile terminals such as interphones, TVs, personal computers, smartphones, refrigerators (information home appliances), mirrors (information home appliances), windowpanes (information home appliances), and other information home appliances. It may be. Further, it may be an output device using AR (Augmented Reality) or VR (Virtual Reality).

The above-mentioned functional configuration of this system is merely an example, and one functional block (database and functional processing unit) may be divided, or a plurality of functional blocks may be collectively configured as one functional block. In each function processing unit, a CPU (Central Processing Unit) built in the device is a computer program (for example, a computer program) stored in a storage device such as a ROM (Read Only Memory), a flash memory, an SSD (Solid State Drive), or a hard disk. , Core software, etc.) is read and realized by a computer program executed by the CPU. That is, in each function processing unit, this computer program reads and writes necessary data such as a table from a database (DB; Data Base) stored in a storage device or a storage area on a memory, and is related in some cases. It is realized by controlling the hardware (for example, input / output device, display device, communication interface device). Further, the database (DB) in the embodiment of the present invention may be a commercial database, but it also means a mere collection of tables and files, and the internal structure of the database itself does not matter.

(Processing flow)
FIG. 6 is a diagram showing an interview schedule adjustment processing flow executed by the interview schedule adjustment device 10 according to the embodiment of the present invention. In the subsequent processing flow chart (flow chart), the processing order of each step may be changed as long as the relationship between the input and the output of each step is not impaired.

In step S1, the identification information acquisition means 11 acquires the identification information for identifying the interviewer from the interviewer device in which the information about the interviewer is stored.

In step S2, the identification information acquisition means 11 determines whether the identification information read from the interviewer device in step S1 is registered in the interviewer DB 100 stored in advance, and is registered in the interviewer DB 100. Acquires (stores) the read identification information, shifts the process to step S3, and if it is not registered in the interviewer DB 100, deletes the read identification information and ends this process.

In step S3, the message acquisition means 12 acquires a message from the interviewer from the interviewer device.

In step S4, the return information acquisition means 14 acquires return information indicating that the user has returned to the place of residence. Further, in this step, the transmission means 15 transmits the return information to the interviewer terminal 20 operated by the interviewer.

In step S5, the input / output means 13 displays the message acquired by the message acquisition means 12 in step S3 on the display of the touch panel (see FIG. 1).

In step S6, the erasing means 16 determines whether or not the interview schedule information indicating the interview schedule with the interviewer has been acquired, and if it is determined that the interview schedule information has been acquired, the process is transferred to step S7 and the interview is performed. If it is not determined that the schedule information has been acquired, this step is repeated. That is, unless it is determined that the interview schedule information has been acquired, the process does not shift to step S7, and the message continues to be displayed.

In step S7, the erasing means 16 erases the message displayed by the input / output means 13 in step S5.

(Effect of embodiment)
According to the present embodiment, the interviewer can visit the user's whereabouts and leave a message from the interviewer's device even when he / she is absent. And since this message is deleted when the interview schedule information indicating the interview schedule with the interviewer is acquired, for example, it is possible to prevent the user from forgetting the existence of the message and forgetting to meet with the interviewer. can. Therefore, when an interviewer who wishes to have an interview with the user visits the user's whereabouts and the user is absent, it is possible to adjust the interview schedule between the user and the interviewer.

In addition, since it is determined whether or not the identification information acquired from the interviewer device is registered in advance and only the identification information registered in advance is acquired, only the visit history of the interviewer selected in advance by the user is left. Therefore, the convenience of the user is improved, and the return information is not transmitted to an unspecified number of people, so that the safety of the user is improved.

In addition, the interviewer visits the user's whereabouts, and even if he / she is absent, by leaving the identification information by the interviewer's device, he / she can know that the user has returned to the whereabouts, and at this timing, the user's whereabouts can be determined. By visiting or contacting the user, it is possible to meet with the user. Therefore, when an interviewer who wishes to have an interview with the user visits the user's whereabouts and the user is absent, it is possible to adjust the interview schedule between the user and the interviewer.

In addition, by having an interviewer DB with an ID registered in advance, it is possible to confirm that the civil welfare officer, child counselor, courier, postal service, police officer, census, etc. are legitimate persons. Because it can be done, it also helps prevent crimes that claim to be those people.

Although the present invention has been described above using the embodiments, it goes without saying that the technical scope of the present invention is not limited to the scope described in the above embodiments. It will be apparent to those skilled in the art that various changes or improvements can be made to the above embodiments. It is also clear from the description of the claims that the form with such changes or improvements may be included in the technical scope of the present invention.

1 Interview schedule adjustment system (first embodiment)
1A Interview schedule adjustment system (second embodiment)
10 Interview schedule adjustment device 11 Identification information acquisition means 12 Message acquisition means 13 Input / output means 13A Input reception means 13B Output instruction means 14 Return information acquisition means 15 Transmission means 16 Erasing means 16A Erasing instruction means 20 Interviewer terminals 30, 30A, 30B External device 31 Input means 32 Output means 33 Erasing means 100 Interviewer DB

Claims (6)

An interview schedule adjustment device that can adjust the interview schedule between the user and the interviewer when the interviewer who wants to meet the user directly visits the user's address and the user is absent from the address. And
A message acquisition means for acquiring a message from the interviewer from the interviewer device in which information about the interviewer is stored, and
A notification means for notifying the presence of the message and
A display control means for displaying the notified message is provided.
The display control means is an interview schedule adjusting device, characterized in that the display of the message is continued until the user inputs the interview schedule information indicating the interview schedule with the interviewer. Further, an identification information acquisition means for acquiring identification information for identifying the interviewer from the interviewer device is provided.
The interview schedule according to claim 1, wherein the identification information acquisition means determines whether or not the identification information is registered in advance, and stores only a message from the identification information registered in advance. Adjustment device. A return information acquisition means for acquiring return information indicating that the user has returned to the place of residence.
The interview schedule adjusting device according to claim 1 or 2, further comprising a transmission means for transmitting the return information to the interviewer terminal operated by the interviewer. It is an interview schedule adjustment device that can adjust the interview schedule between the user and the interviewer when the interviewer who wishes to have an interview with the user visits the user's address and the user is absent from the address. hand,
A message acquisition means for acquiring a message from the interviewer from the interviewer device in which information about the interviewer is stored, and
An output means for outputting the message to an external device in the user's residence, and
A display control means for displaying a message output to the external device is provided.
The display control means is an interview schedule adjusting device, characterized in that the display of the message is continued until the user inputs the interview schedule information indicating the interview schedule with the interviewer. An interview schedule adjustment device that can adjust the interview schedule between the user and the interviewer when the interviewer who wants to meet the user directly visits the user's address and the user is absent from the address. Is the way to do it
A step of acquiring a message from the interviewer from the interviewer device in which information about the interviewer is stored, and
The step to notify that there is the above message and
Including the step of displaying the notified message.
The step of displaying is a method for adjusting an interview schedule, which comprises displaying the message continuously until the user inputs the interview schedule information indicating the interview schedule with the interviewer. An interview schedule adjustment device that can adjust the interview schedule between the user and the interviewer when the interviewer who wants to meet the user directly visits the user's address and the user is absent from the address. It is a program that controls the computer,
A message acquisition means for acquiring a message from the interviewer from the interviewer device in which information about the interviewer is stored.
A notification means for notifying that there is the message,
A display control means for displaying the notified message,
To function as
The display control means is a program characterized in that the display of the message is continued until the user inputs the interview schedule information indicating the interview schedule with the interviewer.

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