JP4185661B2 - 機器管理装置、機器管理プログラム、機器管理プログラムが格納された記録媒体、及び機器管理方法 - Google Patents
機器管理装置、機器管理プログラム、機器管理プログラムが格納された記録媒体、及び機器管理方法 Download PDFInfo
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- JP4185661B2 JP4185661B2 JP2000351263A JP2000351263A JP4185661B2 JP 4185661 B2 JP4185661 B2 JP 4185661B2 JP 2000351263 A JP2000351263 A JP 2000351263A JP 2000351263 A JP2000351263 A JP 2000351263A JP 4185661 B2 JP4185661 B2 JP 4185661B2
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Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/06—Generation of reports
- H04L43/065—Generation of reports related to network devices
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
- H04L43/0805—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability
- H04L43/0817—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability by checking functioning
Landscapes
- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Environmental & Geological Engineering (AREA)
- Computer And Data Communications (AREA)
- Debugging And Monitoring (AREA)
- Testing And Monitoring For Control Systems (AREA)
- Selective Calling Equipment (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Priority Applications (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2000351263A JP4185661B2 (ja) | 2000-11-17 | 2000-11-17 | 機器管理装置、機器管理プログラム、機器管理プログラムが格納された記録媒体、及び機器管理方法 |
| US09/985,225 US7017071B2 (en) | 2000-11-17 | 2001-11-02 | Apparatus for managing a device, program for managing a device, storage medium on which a program for managing a device is stored, and method of managing a device |
| US11/269,769 US20060107088A1 (en) | 2000-11-17 | 2005-11-09 | Apparatus for managing a device, program for managing a device, storage medium on which a program for managing a device is stored, and method of managing a device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2000351263A JP4185661B2 (ja) | 2000-11-17 | 2000-11-17 | 機器管理装置、機器管理プログラム、機器管理プログラムが格納された記録媒体、及び機器管理方法 |
Publications (3)
| Publication Number | Publication Date |
|---|---|
| JP2002157357A JP2002157357A (ja) | 2002-05-31 |
| JP2002157357A5 JP2002157357A5 (enExample) | 2007-05-31 |
| JP4185661B2 true JP4185661B2 (ja) | 2008-11-26 |
Family
ID=18824351
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP2000351263A Expired - Fee Related JP4185661B2 (ja) | 2000-11-17 | 2000-11-17 | 機器管理装置、機器管理プログラム、機器管理プログラムが格納された記録媒体、及び機器管理方法 |
Country Status (2)
| Country | Link |
|---|---|
| US (2) | US7017071B2 (enExample) |
| JP (1) | JP4185661B2 (enExample) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US9306799B2 (en) | 2012-03-19 | 2016-04-05 | Ricoh Company, Limited | Information processing apparatus, information processing method, and computer program product |
Families Citing this family (56)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2002163163A (ja) * | 2000-09-12 | 2002-06-07 | Canon Inc | 遠隔サイト管理システム |
| US20030145128A1 (en) * | 2002-01-25 | 2003-07-31 | Baird Roger T. | Mapping managing devices to managed devices |
| JP2003256301A (ja) * | 2002-02-28 | 2003-09-12 | Canon Inc | ネットワーク管理システム、表示方法及びネットワーク管理プログラム |
| DE10392438T5 (de) * | 2002-03-27 | 2005-04-14 | Kabushiki Kaisha Toshiba | Vorrichtung und Verfahren zur zentralen Überwachung und Steuerung von Anlagen |
| US7403990B2 (en) * | 2002-05-08 | 2008-07-22 | Ricoh Company, Ltd. | Information distribution system |
| US7334166B1 (en) | 2002-10-04 | 2008-02-19 | American Megatrends, Inc. | Method, system, and apparatus for providing and utilizing server-side entry points for use in diagnostics on-demand services |
| US7200775B1 (en) | 2002-10-04 | 2007-04-03 | American Megatrends, Inc. | Method and data structures for use in providing on-demand computer diagnostics |
| US7231549B1 (en) * | 2002-10-04 | 2007-06-12 | American Megatrends, Inc. | Method and apparatus for providing on-demand computer diagnostics |
| US7712083B2 (en) * | 2003-08-20 | 2010-05-04 | Igt | Method and apparatus for monitoring and updating system software |
| US20050210161A1 (en) * | 2004-03-16 | 2005-09-22 | Jean-Pierre Guignard | Computer device with mass storage peripheral (s) which is/are monitored during operation |
| US8392545B2 (en) * | 2004-07-01 | 2013-03-05 | Nokia Corporation | Device management system |
| US7719965B2 (en) * | 2004-08-25 | 2010-05-18 | Agilent Technologies, Inc. | Methods and systems for coordinated monitoring of network transmission events |
| JP4125274B2 (ja) * | 2004-08-26 | 2008-07-30 | キヤノン株式会社 | 画像入出力装置および情報処理方法およびコンピュータが読み取り可能なプログラムを格納した記憶媒体およびプログラム |
| EP1641237A3 (en) * | 2004-09-22 | 2006-07-26 | Sharp Kabushiki Kaisha | Image processing apparatus and image processing system |
| US8191135B2 (en) * | 2005-01-20 | 2012-05-29 | International Business Machines Corporation | Secured web based access of failed flows in an integration server |
| CN100426739C (zh) * | 2005-04-13 | 2008-10-15 | 华为技术有限公司 | 一种网络单元的远程管理系统及方法 |
| US20060271656A1 (en) * | 2005-05-24 | 2006-11-30 | Yuichi Yagawa | System and method for auditing storage systems remotely |
| US20070033276A1 (en) * | 2005-08-08 | 2007-02-08 | Southern Company Services, Inc. | Application portfolio and architecture research tool |
| US7668905B2 (en) * | 2005-09-07 | 2010-02-23 | International Business Machines Corporation | Method, system and computer program for providing web pages based on client state |
| US7506211B2 (en) * | 2005-09-13 | 2009-03-17 | International Business Machines Corporation | Automated atomic system testing |
| JP2007094455A (ja) * | 2005-09-26 | 2007-04-12 | Brother Ind Ltd | ネットワークシステム、印刷装置及び印刷装置用制御プログラム |
| DE102006006438A1 (de) * | 2006-02-13 | 2007-08-16 | Heidelberger Druckmaschinen Ag | Verfahren zur sicheren Übertragung von Betriebsdaten |
| US8504679B2 (en) * | 2006-05-09 | 2013-08-06 | Netlq Corporation | Methods, systems and computer program products for managing execution of information technology (IT) processes |
| DE102006022710A1 (de) * | 2006-05-12 | 2007-11-15 | Heidelberger Druckmaschinen Ag | Serviceplattform zur Wartung von Maschinen |
| JP2008015568A (ja) * | 2006-06-30 | 2008-01-24 | Toshiba Corp | メンテナンスシステムおよびメンテナンスシステムの制御方法およびホストサーバおよびホストサーバのプログラムを記憶したコンピュータ読み取り可能な記憶媒体。 |
| WO2008039036A1 (en) * | 2006-09-30 | 2008-04-03 | Samsung Electronics Co., Ltd. | Apparatus and method for interfacing in a communication system |
| US8578335B2 (en) * | 2006-12-20 | 2013-11-05 | International Business Machines Corporation | Apparatus and method to repair an error condition in a device comprising a computer readable medium comprising computer readable code |
| US7624309B2 (en) * | 2007-01-16 | 2009-11-24 | Microsoft Corporation | Automated client recovery and service ticketing |
| US8312135B2 (en) * | 2007-02-02 | 2012-11-13 | Microsoft Corporation | Computing system infrastructure to administer distress messages |
| JP2009053905A (ja) * | 2007-08-27 | 2009-03-12 | Chugoku Electric Power Co Inc:The | 機器管理装置、機器管理方法および機器管理プログラム |
| US20090138510A1 (en) * | 2007-11-28 | 2009-05-28 | Childress Rhonda L | Method and apparatus for associating help desk ticket with affected data processing system |
| US9053135B2 (en) * | 2007-12-13 | 2015-06-09 | Verizon Patent And Licensing Inc. | Device level performance monitoring and analysis |
| US20090228962A1 (en) * | 2008-03-06 | 2009-09-10 | Sharp Laboratories Of America, Inc. | Access control and access tracking for remote front panel |
| US7904752B2 (en) * | 2008-06-03 | 2011-03-08 | International Business Machines Corporation | Synchronizing device error information among nodes |
| US8448015B2 (en) | 2008-06-17 | 2013-05-21 | My Computer Works, Inc. | Remote computer diagnostic system and method |
| US8115607B2 (en) * | 2008-09-10 | 2012-02-14 | International Business Machines Corporation | Microphone diagnostic inside system with voip alerting and monitoring |
| WO2011025424A1 (en) * | 2009-08-28 | 2011-03-03 | Telefonaktiebolaget Lm Ericsson (Publ) | Handling alarms based on user session records |
| US20120079125A1 (en) * | 2010-09-23 | 2012-03-29 | Mark Nixon | Service oriented framework for communicating with devices in a process control system |
| JP2013054531A (ja) * | 2011-09-02 | 2013-03-21 | Nomura Research Institute Ltd | インシデント管理システム |
| US8832490B2 (en) * | 2012-05-11 | 2014-09-09 | Unisys Corporation | Server control automation |
| JP2014067399A (ja) * | 2012-09-10 | 2014-04-17 | Ricoh Co Ltd | レポート作成装置、レポート作成システム、及びプログラム |
| US10185582B2 (en) * | 2012-11-28 | 2019-01-22 | Red Hat Israel, Ltd. | Monitoring the progress of the processes executing in a virtualization environment |
| TW201433122A (zh) * | 2013-02-04 | 2014-08-16 | Hon Hai Prec Ind Co Ltd | 遠端控制管理系統及方法 |
| JP5745557B2 (ja) * | 2013-03-15 | 2015-07-08 | 株式会社サカエ | 通信型シュレッダ及びこれを用いたシュレッダ管理システム |
| JP6442230B2 (ja) | 2014-10-31 | 2018-12-19 | キヤノン株式会社 | 情報処理装置、同期制御方法、及びプログラム |
| US10198304B2 (en) * | 2014-11-04 | 2019-02-05 | Oath Inc. | Targeted crash fixing on a client device |
| JP6575311B2 (ja) * | 2014-11-14 | 2019-09-18 | オムロン株式会社 | ネットワークシステムおよび制御装置 |
| CN105281948A (zh) * | 2015-09-08 | 2016-01-27 | 小米科技有限责任公司 | 事件处理方法及装置 |
| JP6643114B2 (ja) | 2016-01-28 | 2020-02-12 | キヤノン株式会社 | 画像処理装置、その制御方法、及びプログラム |
| US10152432B1 (en) * | 2017-07-26 | 2018-12-11 | Dell Products L.P. | Support information provisioning system |
| US11150977B1 (en) * | 2018-11-14 | 2021-10-19 | Facebook, Inc. | Systems and methods for remediating computing resources |
| US10691528B1 (en) * | 2019-07-23 | 2020-06-23 | Core Scientific, Inc. | Automatic repair of computing devices in a data center |
| US11362912B2 (en) * | 2019-11-01 | 2022-06-14 | Cywest Communications, Inc. | Support ticket platform for improving network infrastructures |
| US11403114B2 (en) * | 2019-12-03 | 2022-08-02 | Caterpillar Inc. | System and method for remote configuration of asphalt plant |
| JP7563106B2 (ja) * | 2020-10-21 | 2024-10-08 | 株式会社リコー | 情報処理装置、異常検出方法およびプログラム |
| JP7678046B2 (ja) * | 2023-09-21 | 2025-05-15 | Kddi株式会社 | ラベル管理システム |
Family Cites Families (22)
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| US5666481A (en) * | 1993-02-26 | 1997-09-09 | Cabletron Systems, Inc. | Method and apparatus for resolving faults in communications networks |
| US5896440A (en) * | 1994-05-26 | 1999-04-20 | Gte Service Corporation | System and method for providing a unified communications link between divergent communication networks |
| TW292365B (en) * | 1995-05-31 | 1996-12-01 | Hitachi Ltd | Computer management system |
| US6032184A (en) * | 1995-12-29 | 2000-02-29 | Mci Worldcom, Inc. | Integrated interface for Web based customer care and trouble management |
| US6859783B2 (en) * | 1995-12-29 | 2005-02-22 | Worldcom, Inc. | Integrated interface for web based customer care and trouble management |
| US5854828A (en) * | 1996-08-20 | 1998-12-29 | Dell U.S.A., L.P. | Telephone customer support utility |
| US6026500A (en) * | 1997-05-13 | 2000-02-15 | Electronic Data Systems Corporation | Method and system for managing computer systems |
| US6138249A (en) * | 1997-12-11 | 2000-10-24 | Emc Corporation | Method and apparatus for monitoring computer systems during manufacturing, testing and in the field |
| JP3970430B2 (ja) * | 1998-07-10 | 2007-09-05 | 株式会社リコー | 画像形成装置サービスシステム |
| AU3746300A (en) * | 1999-03-23 | 2000-10-09 | Lexent Inc. | System for managing telecommunication sites |
| US6697969B1 (en) * | 1999-09-01 | 2004-02-24 | International Business Machines Corporation | Method, system, and program for diagnosing a computer in a network system |
| US6493695B1 (en) * | 1999-09-29 | 2002-12-10 | Oracle Corporation | Methods and systems for homogeneously routing and/or queueing call center customer interactions across media types |
| US6510203B1 (en) * | 1999-10-20 | 2003-01-21 | Qwest Communications International Inc. | Central office technician notification and information system |
| US6601190B1 (en) * | 1999-10-28 | 2003-07-29 | Hewlett-Packard Development Company, L.P. | Automatic capture and reporting of computer configuration data |
| US6591296B1 (en) * | 1999-12-15 | 2003-07-08 | General Electric Company | Remote notification of machine diagnostic information utilizing a unique email address identifying the sensor, the associated machine, and the associated machine condition |
| US6516055B1 (en) * | 1999-12-29 | 2003-02-04 | Bellsouth Intellectual Property Corp. | Interface for trouble report input system and trouble report resolution system |
| WO2001061565A1 (en) * | 2000-02-16 | 2001-08-23 | Askit Systems Inc. | Customer service system and method |
| US6654915B1 (en) * | 2000-09-11 | 2003-11-25 | Unisys Corporation | Automatic fault management system utilizing electronic service requests |
| WO2002044867A2 (en) * | 2000-10-20 | 2002-06-06 | Accenture Llp | Method for implementing service desk capability |
| JP2002157171A (ja) * | 2000-11-17 | 2002-05-31 | Canon Inc | 情報処理装置、機器管理プログラム、機器管理プログラムが格納された記録媒体、及び機器管理方法 |
| US6587647B1 (en) * | 2001-10-31 | 2003-07-01 | Ricoh Co., Ltd. | Method and system of remote monitoring of image forming apparatus |
| US6931105B2 (en) * | 2002-08-19 | 2005-08-16 | International Business Machines Corporation | Correlating call data and speech recognition information in a telephony application |
-
2000
- 2000-11-17 JP JP2000351263A patent/JP4185661B2/ja not_active Expired - Fee Related
-
2001
- 2001-11-02 US US09/985,225 patent/US7017071B2/en not_active Expired - Lifetime
-
2005
- 2005-11-09 US US11/269,769 patent/US20060107088A1/en not_active Abandoned
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US9306799B2 (en) | 2012-03-19 | 2016-04-05 | Ricoh Company, Limited | Information processing apparatus, information processing method, and computer program product |
Also Published As
| Publication number | Publication date |
|---|---|
| US20020073356A1 (en) | 2002-06-13 |
| US20060107088A1 (en) | 2006-05-18 |
| JP2002157357A (ja) | 2002-05-31 |
| US7017071B2 (en) | 2006-03-21 |
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