EP2715677B1 - Diagnosevorrichtung für kraftfahrzeuge und diagnoseverfahren - Google Patents

Diagnosevorrichtung für kraftfahrzeuge und diagnoseverfahren Download PDF

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Publication number
EP2715677B1
EP2715677B1 EP12715541.4A EP12715541A EP2715677B1 EP 2715677 B1 EP2715677 B1 EP 2715677B1 EP 12715541 A EP12715541 A EP 12715541A EP 2715677 B1 EP2715677 B1 EP 2715677B1
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EP
European Patent Office
Prior art keywords
information
user
community content
web server
diagnostic
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
EP12715541.4A
Other languages
German (de)
English (en)
French (fr)
Other versions
EP2715677A1 (de
Inventor
Stefan Schmitt
Jens Mohaupt
Klaus Schneider
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Robert Bosch GmbH
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Robert Bosch GmbH
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Publication date
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Publication of EP2715677A1 publication Critical patent/EP2715677A1/de
Application granted granted Critical
Publication of EP2715677B1 publication Critical patent/EP2715677B1/de
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    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C5/00—Registering or indicating the working of vehicles
    • G07C5/008—Registering or indicating the working of vehicles communicating information to a remotely located station
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C5/00—Registering or indicating the working of vehicles
    • G07C5/08—Registering or indicating performance data other than driving, working, idle, or waiting time, with or without registering driving, working, idle or waiting time
    • G07C5/0808—Diagnosing performance data
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C5/00—Registering or indicating the working of vehicles
    • G07C5/08—Registering or indicating performance data other than driving, working, idle, or waiting time, with or without registering driving, working, idle or waiting time
    • G07C5/0841—Registering performance data
    • G07C5/085—Registering performance data using electronic data carriers
    • G07C5/0858—Registering performance data using electronic data carriers wherein the data carrier is removable
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C2205/00—Indexing scheme relating to group G07C5/00
    • G07C2205/02—Indexing scheme relating to group G07C5/00 using a vehicle scan tool

Definitions

  • the invention relates to a diagnostic device for motor vehicles, a diagnostic method for motor vehicles, a diagnostic system and a use of a diagnostic device.
  • Such a diagnostic device is for example from the DE 202006019993 U1 known.
  • the mobile diagnostic device for motor vehicles shown there comprises a first interface for forming a data connection with a diagnostic interface of the motor vehicle electronics and at least one processor unit for controlling the first interface and for reading diagnostic data from an error memory of the motor vehicle electronics.
  • the mobile diagnostic device is used by an appropriately trained operator.
  • for the diagnosis of defects in motor vehicles also corresponding documentation of the manufacturer of the motor vehicle or training etc. can be made available to the operator of such a diagnostic device.
  • the font US 2011/0112717 discloses methods and apparatus for comparing driving behavior of different drivers using social media.
  • the font US 2011/0015998 discloses the use of vehicle data in social networks.
  • the font US 2011/0045842 discloses a method and system for updating a social network system due to vehicle events.
  • the diagnostic device for motor vehicles according to the invention is defined.
  • the diagnostic method for motor vehicles according to the invention is defined.
  • the diagnostic system according to the invention comprising a motor vehicle and a diagnostic device according to at least one of claims 1 to 5 defined.
  • Community content information in the description and in particular in the claims is preferably to be understood as meaning information in chat rooms, by means of instant messengers, in Internet forums and virtual communities of interest or in social networks such as Facebook, Xing, StudiVZ or the like, as well as personalized information of the respective users of the chat rooms and the like, in particular access and login information.
  • error status information is preferably to be understood as meaning information which contains a fault status of the motor vehicle, for example in the form of codes, abbreviations, measured values, signals or the like.
  • status information is to be understood as meaning information which reflects the status of a person in connection with the online community, for example “absent”, “currently working”, “invisible”, “offline”. or similar.
  • the provided second information is more up-to-date than, for example, information that is provided in documentation documents in paper form, for example, by the manufacturer of the motor vehicle.
  • the diagnostic device can provide additional information from other users of authorized dealerships, independent repair shops or even hobbyists in this way, so that a user of the diagnostic device in a comprehensive, fast and reliable way can detect and eliminate defects and defects on the motor vehicle ,
  • the provided second information can be made available both offline and online. For example, the most relevant posts or "threads" on the diagnostic device can be temporarily stored on a predefined topic, even if a user does not currently need them.
  • the invention makes use of the fact that users, for example of social networks, have a very low inhibition threshold for inputting community content and that no additional programs except, for example, the Internet browser are necessary for this.
  • the invention makes use of the further fact that users, for example from special motor vehicle forums, regularly have a great deal of technical knowledge, that the information in the forums is current and covers many different vehicles and models.
  • the display device can be designed in such a way, current Display community content information and, in particular, partially overlay it with the error status information or visualize it using displayed links.
  • a display of the community content information is also possible with a dialog for sending a question for an Internet forum and the like by means of the display device.
  • an identification device is arranged for the user and the processing device is designed to prepare identification information in community content information and to transmit it by means of the second interface to a computer in an external network by means of the Internet.
  • the advantage achieved is that, for example, a user of the diagnostic device can enter access information for Internet discussion forums on the diagnostic device and these are then also transmitted automatically. The user of the diagnostic device can then be automatically logged in there with his username, etc. and even make inquiries, so-called "threads" or search for the corresponding problems in the forums by means of the search function.
  • the processing device according to the invention is designed to prepare and transmit vehicle identification information in community content information.
  • vehicle information for example in the form of product and / or manufacturer codes, directly also members of an Internet forum, to which the product and manufacturer codes are not known, are displayed in a prepared, understandable form.
  • an even more accurate classification of a question or a problem in the Internet forum is possible.
  • contributions or "threads" of the user can be automatically provided with this vehicle information in order to represent an assignment of the contents of the threads to the corresponding vehicle.
  • the operating device and / or the processing device are designed to provide status information about the user and the processing device is configured to prepare the status information as community content information and to transmit via the second interface to a computer in an external network via the Internet.
  • the processing device is configured to prepare the status information as community content information and to transmit via the second interface to a computer in an external network via the Internet.
  • the latter can use the operating device to evaluate, for example, a helpful contribution to the elimination of the fault, in particular on the basis of a scale between 1-10, in particular 1-5.
  • the processing device is designed to identify and process information that can be predetermined from the received community content information, in particular information specific to the motor vehicle, and the display device is designed to display the edited information to the user.
  • the user of the diagnostic device is thus provided in a simple and fast manner, in particular information specific to the motor vehicle, so that he, for example by means of the display device, optionally provides the information graphically prepared on the diagnostic device, which is the case, for example, in circuit diagrams. Cabling, etc. significantly simplifies troubleshooting the motor vehicle.
  • color codings, enlargements, detailed representations and / or symbols that are easy to understand for the practical preparation of the given information are conceivable.
  • the processing device and / or the display device are designed to adapt and / or display the error status information and / or the community content information on the basis of a predefinable parameter.
  • the advantage achieved here is that the user of the diagnostic device is thereby informed in a targeted manner and, if appropriate, hidden for him unimportant information about the motor vehicle become. For example, it is possible to adapt and / or display the information in such a way that it is embedded as well as possible in the workflows and / or processes of the user of the diagnostic device.
  • the diagnostic device continuously check whether for a question of the user of the diagnosis in the forum already have answers and if so, download the appropriate answers and show them using the display device to the user of the diagnostic device.
  • An answer can be classified, for example, in such a way if at least one feature of the vehicle identification features and / or a corresponding symptom of an error is present.
  • an identification information of the user is prepared as community content information and transmitted by means of the Internet to a computer of an external network.
  • the advantage achieved thereby is that, for example, a user of the diagnostic device can enter access information for Internet discussion forums on the diagnostic device and these are then also automatically transmitted and that the user of the diagnostic device is automatically logged in there with his user name etc. and even requests, so-called " Threads "or search by means of the search function for corresponding problems in the forums.
  • the transmitted and / or received information is processed on the basis of a predefinable parameter.
  • the advantage achieved is that the user of the diagnostic device is thus purposefully informed and, if appropriate, unimportant information about the motor vehicle is hidden from him. For example, it is possible to adapt and / or display the information in such a way that it is embedded as well as possible in the workflows and / or processes of the user of the diagnostic device.
  • information that can be predetermined from the received community content information becomes in particular motor vehicle-specific information, identified and prepared and displayed in particular.
  • the advantage achieved thereby is that the user of the diagnostic device simultaneously receives the possibility by means of the diagnostic device to obtain directly relevant information, for example news relating to a specific error or to a specific vehicle or the like, in particular processed by the processing device.
  • Fig. 1 shows a diagnostic device according to an embodiment connected to a computer of an external network in a schematic representation.
  • Reference numeral 1 denotes a diagnostic device according to an embodiment of the invention.
  • the diagnostic device 1 comprises a first interface 2 a for reading out error status information from an error memory 3 of a motor vehicle 4.
  • the interface 2 a is, for example, wired and connected to a corresponding interface of the fault memory 3 of the motor vehicle 4.
  • the diagnostic device 1 further comprises an operating device 5 for operating the diagnostic device by a user B.
  • the diagnostic device 1 comprises a Display device 6 for displaying information, for example a monitor, a dot-matrix display, a touch screen or the like.
  • the diagnostic device 1 further comprises a processing device 7 for processing information, for example the error status information from the fault memory 3 of the motor vehicle 4.
  • the processing device 7 can this example Prepare them in a form that is easier to understand for the user B using a table in a memory of the diagnostic device.
  • the processing device 7 cooperates with the display device 6 in such a way that the display device 6 displays processed information for the user B.
  • the diagnostic device 1 further comprises a second interface 2b, which is connected to the processing device 7. Via the second interface 2b, community content information can be sent and / or received.
  • the second interface 2b is in Fig. 1 designed as a wireless radio interface.
  • the processing device 7 builds in Fig. 1 by means of the interface 2b a radio link to a server 10 in an internal network IN, for example, the network of the workshop of the user B, which is further connected to the Internet I.
  • the server 10 is connected via the Internet I, for example, to a web server 20, which for example provides a forum for motor vehicles of the brand XYZ.
  • the web server 20 is located in an external network EN, which is also connected to the Internet I.
  • Various users U 1 -U 3 of the web server 20 are connected via respective computers 21a to 21c to the web server 20 and read / write posts in the forum on the web server 20.
  • the processing device 7 of the diagnostic device 1 is now configured to receive information from the Internet, for example, retrieve from the web server 20 and / or to send to the Internet via the Internet, the received and / or sent information includes community content information, such as information from the forum in the form of posts, threads, etc. on the Web server 20.
  • the user B connects the diagnostic device 1 to the fault memory 3 of the motor vehicle 4 and reads it out by means of the diagnostic device 11.
  • the processing device 7 of the User B input access information for an online forum on the web server 20 to the diagnostic device 1 by means of the operation unit 5, for example, login name and password.
  • the diagnostic device 1 then transmits the corresponding identification information via the interface 2b in the internal network IN to the server 10 which is connected to the Internet I.
  • the server 10 transmits the identification data or information to the web server 20 via the Internet I; the user B is logged in with the transmitted data or information in the appropriate forum of the web server 20.
  • the diagnostic device 1 can further be transmitted by the user B additionally entered vehicle data such as brand, version, model series, and in particular further features for unambiguous determination of the vehicle itself via the above server 10 to the web server 20 as well as the corresponding read error status information of the memory.
  • 3 of the motor vehicle 4 after they have been prepared as community content information and finally automatically creates a corresponding entry in the Internet forum for the corresponding type of the motor vehicle. 4
  • Reprocessing can be done, for example, by replacing error codes of the error status information with easier-to-understand text and corresponding formatting of the text as well as embedding in a corresponding input mask or editing for a user interface of the forum.
  • Users U 1 -U 3 of the forum can then immediately after creating the corresponding entry in the forum read the entry and help troubleshooting. If, for example, user U 2 already knows a solution for the corresponding error, then he writes a corresponding entry by means of his computer 21b and transmits it to the corresponding thread in the forum on the web server 20.
  • the diagnostic device 1 now receives from the web server 20, for example by means of a corresponding one continuously monitoring the forum on the web server 20 for new posts or responses the corresponding user U 2 response and downloads them from the web server 20 by means of the computer 10 and the processing device 7.
  • the processing device 7 prepares this information and makes it available to the user B of the diagnostic device 1 by means of the display device 6.
  • the user B can then take appropriate measures for troubleshooting the motor vehicle 4.
  • Fig. 2 shows steps of a method according to an embodiment of the invention in schematic form. In FIG.
  • Reference numeral S1 denotes the step of reading out error status information from a memory 3 of a motor vehicle 4
  • reference character S2 is the step of processing the read error status information
  • reference character S3 is the step S3 displaying the processed error status information for a user B
  • reference character S4 is the step receiving and / or reference numeral S5 the step S5 Sending of community content information in particular from and / or via the Internet I
  • reference numeral S6 the step processing S6 of the sent and / or received community content information
  • reference numeral S7 the step S7 of the processed community content information.
  • the invention offers several advantages.
  • the invention enables a quick diagnosis of faults in motor vehicles and service work.
  • corresponding diagnoses can be reliably checked and / or reconstructed by a large number of users. Errors in the diagnosis are thereby considerably reduced.
EP12715541.4A 2011-05-24 2012-03-27 Diagnosevorrichtung für kraftfahrzeuge und diagnoseverfahren Active EP2715677B1 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE102011076378A DE102011076378A1 (de) 2011-05-24 2011-05-24 Diagnosevorrichtung für Kraftfahrzeuge und Diagnoseverfahren
PCT/EP2012/055367 WO2012159799A1 (de) 2011-05-24 2012-03-27 Diagnosevorrichtung für kraftfahrzeuge und diagnoseverfahren

Publications (2)

Publication Number Publication Date
EP2715677A1 EP2715677A1 (de) 2014-04-09
EP2715677B1 true EP2715677B1 (de) 2018-07-18

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Application Number Title Priority Date Filing Date
EP12715541.4A Active EP2715677B1 (de) 2011-05-24 2012-03-27 Diagnosevorrichtung für kraftfahrzeuge und diagnoseverfahren

Country Status (6)

Country Link
US (1) US9595141B2 (zh)
EP (1) EP2715677B1 (zh)
CN (1) CN103548059B (zh)
DE (1) DE102011076378A1 (zh)
DK (1) DK2715677T3 (zh)
WO (1) WO2012159799A1 (zh)

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DE102013004917A1 (de) * 2013-03-22 2014-09-25 Deutsche Telekom Ag Verfahren und System zur Fernauslesung von Daten eines Fahrzeugs zur Unterstützung der Wartung und/oder der Reparatur des Fahrzeugs, Telekommunikationsendgerät, Computerprogramm und Computerprogrammprodukt
DE102013212505A1 (de) 2013-06-27 2014-12-31 Robert Bosch Gmbh Werkstatt-Diagnosesystem
CN104683170A (zh) * 2013-11-28 2015-06-03 北车大连电力牵引研发中心有限公司 车辆网络故障诊断系统
EP3127052A1 (en) * 2014-04-01 2017-02-08 Scania CV AB Fault tracing of vehicles
CN105208080A (zh) * 2015-08-14 2015-12-30 深圳市元征科技股份有限公司 一种解决方案的获取方法、移动终端、车载终端及系统
CN105228107A (zh) * 2015-09-09 2016-01-06 深圳市元征科技股份有限公司 一种车辆异常处理方法及相关设备
DE102015223277A1 (de) * 2015-11-25 2017-06-01 Robert Bosch Gmbh Verfahren und Vorrichtung zum Verwalten eines Fahrzeuges
CN106789271B (zh) * 2016-12-27 2020-12-04 中国建设银行股份有限公司 一种报障处理方法和系统
DE102017206559A1 (de) * 2017-04-19 2018-10-25 Robert Bosch Gmbh Steuergerät und Betriebsverfahren hierfür
CN114690747B (zh) * 2022-05-31 2022-08-26 深圳市星卡软件技术开发有限公司 一种排查诊断设备问题的方法、装置、设备以及存储介质

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Also Published As

Publication number Publication date
CN103548059B (zh) 2016-10-26
US20150213655A1 (en) 2015-07-30
US9595141B2 (en) 2017-03-14
CN103548059A (zh) 2014-01-29
EP2715677A1 (de) 2014-04-09
WO2012159799A1 (de) 2012-11-29
DE102011076378A1 (de) 2012-11-29
DK2715677T3 (da) 2018-10-29

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