EP2612284A1 - Système automatique de vente - Google Patents

Système automatique de vente

Info

Publication number
EP2612284A1
EP2612284A1 EP11775723.7A EP11775723A EP2612284A1 EP 2612284 A1 EP2612284 A1 EP 2612284A1 EP 11775723 A EP11775723 A EP 11775723A EP 2612284 A1 EP2612284 A1 EP 2612284A1
Authority
EP
European Patent Office
Prior art keywords
goods
unit
customer
vending machine
selection unit
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
EP11775723.7A
Other languages
German (de)
English (en)
Inventor
Thorsten Meyer
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Harting Systems GmbH and Co KG
Original Assignee
Harting Systems GmbH and Co KG
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Harting Systems GmbH and Co KG filed Critical Harting Systems GmbH and Co KG
Publication of EP2612284A1 publication Critical patent/EP2612284A1/fr
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F9/00—Details other than those peculiar to special kinds or types of apparatus
    • G07F9/001—Interfacing with vending machines using mobile or wearable devices
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F9/00—Details other than those peculiar to special kinds or types of apparatus
    • G07F9/02—Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/42—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for ticket printing or like apparatus, e.g. apparatus for dispensing of printed paper tickets or payment cards
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F9/00—Details other than those peculiar to special kinds or types of apparatus
    • G07F9/002—Vending machines being part of a centrally controlled network of vending machines

Definitions

  • the invention relates to a vending machine system according to the preamble of claim 1.
  • vending machine systems are known. Above all, these sales systems are used for the sale of high-priced and / or theft-endangered products.
  • EP 1 1 78 452 A2 shows a vending machine system which comprises a central goods issue unit and one or more associated goods selection units, which are spatially separated therefrom.
  • the customer has the option of selecting a desired product at a goods selection unit. For this he receives a receipt that identifies the goods.
  • This receipt must be validated by the customer at the checkout of a department store by paying the purchase price for the goods. This validated receipt is read by a reader at the goods issue unit and then the desired
  • DE 100 26 899 A1 shows a vending machine which can be formed for example from a shop or a container. By coupling the machine with an Internet center, goods can be reserved or ordered via the Internet.
  • EP 1 571 605 A1 discloses a vending machine which is suitable for dispensing pharmaceutical products. The customer has the option to reserve a product (medicine) in the machine via the Internet.
  • DE 20 2007 009 120 U1 discloses a vending machine comprising a goods issue unit and a locally spaced goods selection unit. The customer selects the goods at the goods selection unit and receives a receipt. This voucher must then be unlocked at the cashier of a department store - by paying the purchase price - for the issue of goods at the goods issue unit.
  • a reservation time and a call time are determined. Within the reservation time the goods selected by the customer are reserved without payment. The call time expresses within which period the customer can receive the goods at all.
  • a disadvantage of such vending machines is that high-demand goods are often sold out very quickly and the customer visits the warehouse in vain. On the other hand, it can happen that the sale of a product stored in the goods issue unit runs very slow and thus product storage space is unnecessarily blocked.
  • the object of the invention is to propose a vending machine system that uses the goods storage space of the goods issue unit more efficiently and is better tailored to today's customer needs.
  • the object is achieved in that the at least one goods issue unit and / or the at least one goods selection unit can be selected via a remote access, so that the goods can be reserved in the goods issue unit.
  • the vending machine system consists of at least one goods issue unit and at least one goods selection unit.
  • a single department store will have a single goods issue unit to which several goods selection units are assigned.
  • the units (goods issue and goods selection unit) are data-technically connected or networked and spatially separated from each other.
  • the goods issue unit can be located, for example, near the cash register and the associated goods selection units can be located in the remote area, for example in the different departments of the department store.
  • the spatially spaced related units are usually located in the same building.
  • a goods store is integrated in which the goods are stored, which the customer can select and reserve.
  • the technical structure of the vending machine system is hereby referred to EP 1 178 452 A2 or PCT / EP 2010/000273.
  • the vending machine system according to the invention is preferably used for high-priced and / or theft-endangered goods. These are, for example, electronic articles such as DVDs, mp3 players, mobile phones, etc.
  • the inventive vending machine system is explicitly not intended for ticket, ticket or ticket booking.
  • a goods issue unit with the associated goods selection units is connected by data technology, but also if the goods issue units of the individual department store branches are connected to each other data technology .
  • a customer who selects an already out-of-commerce item in a particular store may be referred to another store in the same department store chain where the item is still available.
  • higher sales figures can be achieved.
  • the customer is referred to a goods issue unit, which is not located in the same building as the goods selection unit used by him, is a remote access to the goods issue unit according to the invention, which contains the desired goods.
  • the customer selects the goods at a first goods selection unit.
  • the first goods selection unit is associated with a first goods issue unit located nearby (in the same building).
  • the first goods issue unit no longer contains the desired goods, so that the customer is referred from the first goods selection unit to a second goods issue unit.
  • the second goods issue unit is assigned to a second goods selection unit.
  • the first goods selection unit is located further apart from the second goods issue unit than the first goods selection unit of the first goods issue unit.
  • the first goods issue unit and the second goods issue unit are therefore located at different locations, for example in different buildings.
  • the data connection (or data line) of the associated goods selection and goods issue units can be realized for example via a data cable or radio network.
  • the data connection (or data line) of the first and second goods issue units located at different locations can, for example, be realized via the Internet.
  • the above-described references to the second goods issue unit are made directly to the goods selection unit that the customer is currently using by the goods selection unit displaying the address of the goods issue unit on the display that still has the goods in stock. In general, this will be the address of a branch of the same department store chain.
  • the customer has the possibility to reserve the goods directly and to pay. In a particularly preferred embodiment, the customer can
  • a mobile receiving device - such as a smartphone - sent (SMS, MMS, etc.) or via a suitable interface (Bluetooth, infrared, etc.) are dubbed.
  • the goods selection unit may have several such suitable interfaces in parallel.
  • the control unit of a goods issue unit of a single department store may include such a database.
  • the goods issue unit and associated goods selection units constitute a vending machine system.
  • the database can also be installed on a central server and
  • This group of goods issue units forms a vending machine system.
  • the server with the database can be located anywhere in the world.
  • the contiguous entities (commodity issue, commodity selection) of the system are then ideally interconnected at least in part via the Internet.
  • the customer can access a vending machine system via the Internet.
  • the customer can reserve goods via the Internet.
  • a customer has the opportunity to reserve and purchase goods without having to be on site right at the beginning of the opening hours of a department store.
  • the cashier of the department store is relieved, as the customers arrive more homogeneously distributed in the department store.
  • the central management of the goods in the goods storage of several goods issue units at the same time is particularly advantageous. Due to the statistical evaluation of the goods sale, the individual goods storage of the
  • Goods issue units are individually equipped with goods. Depending on which goods are requested more frequently at a goods issue unit. Even when the customer accesses the vending machine system via the Internet is a remote access according to the invention. Access via the Internet represents a particularly preferred embodiment of the invention.
  • Internet access to the vending machine system can be realized differently.
  • Internet access can be from the customer's Internet computer via the goods selection unit or the goods issue unit. This means that the customer can access the aforementioned units via his Internet computer.
  • the respective units are each equipped with the necessary hardware and software. It may be advantageous to equip both the goods selection and the goods issue unit with the appropriate hardware and software, so that the Internet access can be done either via both units.
  • the data technology connection of the individual units with each other can be realized for example via a suitable radio network. This is advantageous if the units are not far apart, for example within the same building and thus within the range of the radio network.
  • the customer can reserve goods via the Internet or even buy directly.
  • a direct link to the goods pre-order is available on a homepage of the vending machine system operator (for example, the department store operator). If a customer reserves via the Internet goods, he can choose at which goods issue unit he wants to pick up the goods, provided that the goods still in stock. Only in this selected goods issue unit, the goods are also reserved and thus at least temporarily blocked for sale.
  • the reservation of the goods is limited to a certain period of time. This prevents a customer from storing a product in the goods storage unit of the goods issue unit. necessarily blocked for a long time.
  • the period of time can be set individually by the operator of the department store and / or the owner of the department store chain. In general, the reservation period is chosen so large that a customer can pick up the goods after the reservation comfortably, for example, after hours.
  • the vending machine system distinguishes between two different reservation times.
  • the first reservation period begins as soon as a customer reserves a product at a goods selection unit that is locally spaced from the goods issue unit but is located nearby. This is the case, for example, if both the goods issue unit and the from
  • the second reservation period is selected by the vending machine system when the customer uses a goods selection unit to reserve a product that is farther away. This is the case, for example, if the goods are only present in a more distant (different) branch of the same department store chain.
  • the customer selects the goods at a first merchandise selection unit and is referred to a second merchandise dispensing unit (further apart locally, for example another building).
  • the second reservation period runs.
  • the second reservation period is longer than the first reservation period.
  • the customer must undergo an authentication routine before he can reserve certain goods.
  • the customer is asked to enter his username and password.
  • This may, for example, be intended for customers who have a special customer status (for example, regular customers) and thereby receive different prices or discounts.
  • a customer authentication can also be useful if sensitive goods are selected, for example, covered by the Teen Protection Act. These goods may be, for example, DVDs, PC games, cigarettes, etc.
  • the sensitive goods form a subset of the entire goods assortment in the goods storage unit of the goods issue unit.
  • Payment for the goods can be made parallel to the reservation via the Internet via EC or credit card. In this case the reservation time will be canceled because the payment has already been made and the product has been purchased.
  • the authentication for sensitive goods can be superfluous, since the buyer by the possession of the credit card certain criteria, such as a minimum age, fulfilled.
  • Period of time (a retrieval period) are picked up by the customer. This retrieval period is significantly greater than the first and second reservation periods already mentioned above.
  • the time staggering is as follows: The polling period (Tabruf) is longer than the second reservation period (Tres2) and which in turn is longer than the first reservation period (Tres).
  • the customer is provided with a receipt as soon as he has selected or reserved a product via the Internet or the goods selection unit.
  • the receipt may be a printout which has taken place via a receipt printer on the item selection unit or on a printer connected to the customer's personal computer (PC). Then it is a Physical Bon.
  • the receipt may also be a number and / or bar code which, after selection of the desired product, is sent to the customer on his mobile phone, organizer, smartphone or other electronic data processing device, for example by SMS, MMS or e-mail becomes. In this case, then it is a digital ticket.
  • a reading device is integrated in a checkout counter of a department store. This reader is suitable for reading information from the physical and / or the digital receipt. It concerns the kind and the quantity of the selected commodity and their
  • the receipt is validated and can be used for the issue of goods at the goods issue unit.
  • the unvalidated receipt When validating the receipt, it is advantageous to exchange the unvalidated receipt with a validated receipt. In Physical Bon, this is done by expressing a new Physical Sound.
  • the unvailable digital receipt sends a validated digital receipt or a validated physical receipt. If the customer has already paid for the goods in advance - by debit card, credit card, etc. - he immediately receives a validated receipt and he can pick up the goods within the abovementioned collection period.
  • the goods issue unit also has a reading device.
  • the reader can read both the information of the physical and the digital receipt. The reader verifies whether it is an already validated receipt or an unvalidated receipt. For a validated receipt, the goods (goods) are (are) issued directly. In the case of an unvalidated receipt, the customer is offered the opportunity to pay for the goods (or the goods) via EC or credit card.
  • a suitable payment terminal is integrated in the goods issue unit.
  • either the goods issue unit and / or the goods selection unit has a so-called diagnostic program.
  • the diagnostic program runs independently on the control unit of at least one unit and constantly collects data about the individual units (goods issue unit and goods selection unit).
  • Such a diagnostic program is also called an autonomous diagnostic program. In doing so, the di- Agnoseprogramme the individual units work together as a collective and supervise the vending machine system. However, it can also be provided for a single diagnostic program that supports a vending machine system.
  • the data can be so-called error data, which indicate a concrete malfunction (error) of the units.
  • error data can also be used to predict a possible malfunction of the units and prevent them accordingly preventively.
  • the error data from the diagnostic program will be sent automatically to a remote maintenance center.
  • the remote maintenance center can be located everywhere. The smallest unit of such a remote maintenance center is a service technician who receives the error data via email on his computer.
  • another diagnostic program may be provided that the
  • FIG. 1 shows a schematic diagram of a vending machine system.
  • the vending machine system 1 consists of a goods issue unit 10, which is connected via suitable data lines 21 with a plurality of goods selection units 30. Via the Internet 20, the goods issue unit 10 can be connected to further goods selection units 30 'and to a server 40.
  • the server 40 in this embodiment consists of computer hardware comprising appropriate server software and database software.
  • the database software manages the commodities present in the commodity issue unit 10.
  • the database software is further designed to simultaneously manage a plurality of commodity issue units 30, 30 'that may be located at different locations.
  • a customer has the option to select a particular product at a goods selection unit 30, 30 '. Then the customer gets a receipt - in paper form or digitally on a suitable receiving device - handed out, which identifies the goods.
  • the goods selected by the customer are reserved in the goods issue unit 10 for the period of time Tres.
  • the time period Tres can be set individually by the operator of the Verkausautomaten system, but is advantageously between 2 and 10 minutes.
  • the customer has the possibility to unlock the receipt for picking up the goods, so to validate.
  • the different possibilities of validation of the voucher are further mentioned below. If the reservation time Tres expires without the goods being picked up and without the receipt identifying the goods being validated, the goods will be released for sale. All functions of the system can be controlled by a single control unit, which may for example be located in a goods issue unit. However, it is also possible to provide a plurality of control units which exchange information with one another via suitable data lines. As a rule, every vending machine system will have its own control unit.
  • the database already mentioned above can also run on the control unit or simultaneously on the control units of the vending machine system, instead of on a server.
  • a validated receipt By paying the purchase price, a validated receipt will be issued at the department store checkout.
  • the customer can already receive a validated receipt at the goods selection unit 30, 30 'by paying for the goods in advance electronically (by EC, credit card, SMS, etc.).
  • the prepaid goods will no longer be subject to the first reservation time Tres. It is available to the customer for a longer period - a third time period Tabruf.
  • the third retrieval period Tabruf is significantly longer than the reservation period Tres.
  • the customer can access the goods in the goods issue unit (and possibly the goods of the further goods issue units) via the Internet 20. If the customer decides to purchase a product, he can reserve it directly and receives a corresponding unvalidated receipt, which he either prints out or digitally transfers.
  • Goods issue unit 10, 10 'containing the desired goods is displayed to the customer.
  • the customer can have other goods issue units 10, 10 'displayed, which, although not closest to one another, may be better accessible in traffic terms or preferred by the customer for other reasons.
  • a second reservation period Tres2 runs, since the customer usually does not have the opportunity to get from his apartment or another location (eg, an Internet cafe or workstation) to the nearest goods issue unit.
  • the second reservation time Tres2 is usually between 30 minutes and 10 hours, so that the customer is allowed to reserve the goods before work or during a break and to pick them up after work.
  • the second reservation period (Tres2) is shorter than the retrieval period (Tabruf).
  • the reservation of goods in a goods issue unit 10 may be chargeable via a remote goods selection unit 30 '.
  • the time span Tres2 is significantly longer than the time span Tres and the goods storage space for the reserved goods is blocked for a long time.
  • the fee may be deducted from the purchase price of the goods, so that the customer only a financial loss arises if he does not pick up the reserved goods.
  • the length of the second reservation period (Tres2) is proportional to the amount of fees paid by the customer.
  • the customer can decide for himself how much of the purchase price he wants to pay for the second reservation time (Tres2). The higher the percentage of the charge in the sale price, the longer the second reservation period (Tres2).
  • the second reservation time (Tres2) is therefore relayable.
  • the customer also has the option to pay directly for the selected goods and thus receive an already validated receipt.
  • the polling period Tabruf then runs.
  • the third period Tabruf is usually designed so that the customer can pick up the goods on the next day or the day after. It should be mentioned once again that the third time period Tabruf is significantly longer than the first time period Tres and the second time period Tres2.
  • the customer can also be informed in advance about upcoming goods. These goods can be reserved by the customer prematurely, ie before storage in the goods issue unit. The early reservation should only be possible if the customer pays the goods in advance. Thus, the start of sales of a new product is not torpedo by the product remains in the goods store long, because the customer uses the second reservation time Tres2 or even let this elapse.
  • the goods selection unit 30, 30 comprises a control panel 31 with which the desired product can be selected.
  • the goods to be selected are visualized on a screen 32.
  • the individual goods are displayed.
  • the desired product is selected by the customer.
  • a so-called touch screen can be provided which simultaneously assumes the functions of the control panel 31 and screen 32.
  • the goods selection unit 30, 30 comprises a device for the electronic payment of goods.
  • a debit, credit card or cash can be introduced via which the purchase price of the goods can be paid directly.
  • the goods selection unit 30 has suitable software and hardware and is connected, for example, via a suitable data line to a suitable payment institution.
  • the customer directly receives a validated receipt and does not need to follow the reservation time Tres or Tres2.
  • the goods issue unit 10 comprises a goods removal area 1 1, from which the reserved goods can be removed.
  • the goods issue unit 10 comprises a control panel 12 and an associated screen 13, so that goods can be requested directly from the customer.
  • the customer does not necessarily have to request the goods at a goods selection unit 30, 30 '.
  • This is advantageous, for example, if the goods issue unit 10 and the associated goods selection units 30, 30 'are widely spaced from one another.
  • the goods issue unit 10 comprises a debiting device 15.
  • the debiting device 15 reads information from the receipt.
  • the control unit comprising the goods issue unit determines from the information of the receipt device 15 whether the goods have already been paid (validated receipt) or whether the goods still have to be paid for (unvalidated receipt). In the case of an unvalidated receipt, the control unit will activate the electronic payment device and a debit, credit card or cash may be entered into the payment slot 14.
  • the control unit will usually control a variety of functions of the goods issue unit. This will affect, for example, the issue of the goods.
  • the control unit may also include the hardware for the internet connection.
  • the control unit can process the information from the goods selection units. However, it can also be provided that all units 10, 10 ', 30, 30' have their own local control unit which communicate with one another (control units).
  • the customer selects goods at the first goods selection unit 30.
  • the first goods selection unit 30 The first
  • the Goods issue unit 10 no longer has the desired goods.
  • the first goods selection unit 30 informs the customer about the screen 32.
  • the customer is shown that the desired product is still at a further spatially spaced second merchandise dispensing unit 10 'is present.
  • the customer now has the option to reserve the desired goods in the second goods issue unit 10 'via the first goods selection unit 30 and / or to pay directly.
  • the first and second goods issue units 10, 10 ' may be associated with two different stores of the same department store chain.

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  • Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Strategic Management (AREA)
  • Marketing (AREA)
  • General Business, Economics & Management (AREA)
  • Economics (AREA)
  • Theoretical Computer Science (AREA)
  • Tourism & Hospitality (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Resources & Organizations (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Game Theory and Decision Science (AREA)
  • Control Of Vending Devices And Auxiliary Devices For Vending Devices (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

L'invention concerne un système automatique de vente qui comporte au moins une unité de distribution de marchandises (10, 10') et au moins une unité de sélection de marchandise (30, 30') qui sont distantes spatialement les unes des autres. La ou les unités de distribution de marchandises (10, 10') comportent un magasin de marchandises dans lequel sont emmagasinées des marchandises. La ou les unités de distribution de marchandises (10, 10') et la ou les unités de sélection de marchandises (30, 30') sont reliées entre elles par l'intermédiaire d'une ligne de données appropriée (21). La ou les unités de distribution de marchandises (10, 10') et/ou la ou les unités de sélection de marchandises (30, 30') peut/peuvent être sélectionnée(s) par un accès distant. Les marchandises dans l'unité de distribution de marchandises (10, 10') peuvent être réservées pendant un temps de réservation (Tres) et la marchandise sélectionnée par le client peut être réservée pendant un deuxième temps de réservation (Tres2) si le client sélectionne la marchandise par l'accès distant, le deuxième temps de réservation (Tres2) étant plus long que le premier temps de réservation (Tres). La marchandise sélectionnée par le client peut être réservée pendant un troisième temps de réservation (Tabruf) si le client acquitte le prix d'achat dès la réservation de la marchandise, ce temps de réservation (Tabruf) étant plus long que le premier et le deuxième temps de réservation (Tres, Tres2).
EP11775723.7A 2010-09-04 2011-08-16 Système automatique de vente Ceased EP2612284A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE102010044405A DE102010044405A1 (de) 2010-09-04 2010-09-04 Verkaufsautomatensystem
PCT/DE2011/075193 WO2012037934A1 (fr) 2010-09-04 2011-08-16 Système automatique de vente

Publications (1)

Publication Number Publication Date
EP2612284A1 true EP2612284A1 (fr) 2013-07-10

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EP11775723.7A Ceased EP2612284A1 (fr) 2010-09-04 2011-08-16 Système automatique de vente

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EP (1) EP2612284A1 (fr)
DE (1) DE102010044405A1 (fr)
WO (1) WO2012037934A1 (fr)

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