CN106327157A - Online government service system and use method thereof - Google Patents
Online government service system and use method thereof Download PDFInfo
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- CN106327157A CN106327157A CN201610710970.XA CN201610710970A CN106327157A CN 106327157 A CN106327157 A CN 106327157A CN 201610710970 A CN201610710970 A CN 201610710970A CN 106327157 A CN106327157 A CN 106327157A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/26—Government or public services
Abstract
An online government service system comprises a client, a service end and a server. The client, the service end and the server are interconnected through network interfaces. The client and the service end are interconnected through the network interfaces. Because the online government system realizes online government service of the public through cooperation among the client, the service end and the server, the online government service system is a good helper in facilitating the people by the government. The online government service system realizes functions of intelligent answer to questions of the people, answer of personnel to the questions of the people, affair handling window reserving by the people, accurate transmission of notices to the people in different regions, interaction with the people, and in-home handling of some certificates or affairs by the people.
Description
Technical field
The present invention relates to affairs management field, be specifically related to a kind of online government affairs service system and using method thereof.
Background technology
E-Government is behave and the approach realizing e-government.The common people handle thing be required for local or counties and cities with
On government bodies handle face to face, material prepare imperfect time, in addition it is also necessary to back and forth hurrying back and forth repeatedly, the serious thing that have impact on is handled
Efficiency.The process affairs sometimes found may not be special disposal relevant issues, and the effect of issued transaction is paid no attention to
Think.Explicitly point out from " 16th National Congress of Communist Party of China report " of party that " transforming the function of the government further, management perfection mode carries out E-Government, carries
High administrative efficiency, reduces administration cost." to " 12 planning " of China, what we were clarified above sees government pair of the Party Central Committee
Great attention in E-Government.Therefore, we be badly in need of want complete set, specialize in special messenger process Government Affair Management Systems solve
The most relevant problem.But in existing E-Government management system, also expose some problems in terms of development, such as:
1. each department does things in his own way, and forms information island, and common people's needs of handling affairs repeat to fill in a form, and lacks one platform realization
The one-stop of all government affairs informations is handled.
2. lack the direct dialogue between the working masses and government staff and exchange, to complicated regulation law and political affairs
Business flow process problem does not accomplishes popular blunt explanation.
3. on network, the even laws and regulations on government official website, working flow process poor in timeliness, it is impossible to upgrade in time, it is impossible to
Meet the timely needs of user.
It addition, the input speed using procedural information of government services end and processing speed all can have influence on the body of user
Test.
Summary of the invention
For the problems referred to above, the application provides a kind of online government affairs service system and using method thereof.
According to the first aspect of the application, a kind of embodiment provides a kind of online government affairs service system, including: client
End, service end and server, interconnect by network interface between client, service end and server, between client and service
Interconnect also by network interface between end.
In a kind of embodiment, server includes: memory module, processing module, network interface, relay, processing module bag
Include: communicator module, participle submodule, matched sub-block and monitoring submodule.
In a kind of embodiment, memory module, produce in the government affairs information storing government affairs service system needs and flow process
Raw data message；Government affairs information includes: laws and regulations, code, specification, notice, notify, announce, flow process of handling affairs, above-mentioned government affairs
Information includes text, accountability unit and effective time section；Government affairs information also includes functional department's information, functional department's information bag
Include office, row's table on duty, telephone number, working time, transport information and department's network address；Government affairs service system flow process is produced
Raw data message includes: user's registration information, query history and user's uplink data information.
In a kind of embodiment, communicator module, for communicating with client and service end, include: radio unit
With note unit, described radio unit, for pushing government notice, early warning information and emergent letter to local target group
Breath, described target group include: be currently located at described local client and described government notice, early warning information and should
The client in this area under one's jurisdiction is entered in the described effective time section of anxious information；Described note unit, for the registration mobile phone of user
Number sends short message, and described content of short message relates to: evaluate calling information, and Information Authentication, system maintenance are reminded, extremely stepped on
Record, one or more in payment information；Participle submodule is for storing memory module according to shortest path participle method
Government affairs information carries out participle；Matched sub-block includes computing unit, comparing unit, statistic unit and matching unit, described calculating
Unit is for calculating the length of the key word of input；Comparing unit for compare the length of key word whether with in government affairs information
The length of first participle is equal, if unequal, then continues the length of next participle in more described government affairs information；If phase
First character whether phase Deng, the first character of the most described key word and first participle in described government affairs information
With, and relatively last character of described key word with last character of first participle in described government affairs information is
No identical, if identical, then continue the intermediate character of more described key word and first participle in described government affairs information, until
Described key word is identical with described first participle；Described statistic unit is used for adding up in described government affairs information and described key word
The quantity of identical participle；Described matching unit is for carrying out key word and government affairs information according to the described quantity of statistics
Join, and by the described government affairs information of coupling by described communicator module, be pushed in the respective list of client；Described monitoring
Submodule, for monitoring government affairs information on services and the effectiveness of user's uplink data information.
In a kind of embodiment, client includes: subscriber identification module, input module, locating module, signal dispatcher module,
Prompting module, breath light module, reservation module, consultation module, AsTl deposit module, upper transmission module, Electronic Signature module, evaluation
Complain module, settlement module, display module, control and processing module, local storage, buffer, network interface, public customer
End/staff's client transition module.
In a kind of embodiment, subscriber identification module, for user profile registration, read and identify that authenticating user identification is believed
Breath；Described input module, inputs solicited message for the public in client, including voice collecting and identification module, image input
Module and touch input module；Described voice collecting and identification module, it is possible to show phonetic entry by described display module
Interface, and ACK button, while user says solicited message, gather voice messaging, after pressing ACK button, this mould
The voice messaging of user is converted into the information that system is capable of identify that by block, and this information is processed with processing module by described control, and
It is sent to server by means of described network interface eventually through described signal dispatcher module；Described locating module, is independent
Positioning unit, or transfer Virtual network operator position data, and the data message of third party's map software；Described information is received
Send out module, for being received and sent messages with server, service end and other clients by network interface；Described prompting module, including
Having voice reminder submodule and pop-up to remind submodule, described voice reminder submodule is used for receiving system pushed information, and
When receiving other client-side informations, carrying out sound prompting, this sound prompting is the most discrete, and user selects sound type
It is set with alert interval；Described pop-up reminds submodule to be used for arriving subscription time, and the material that claimant uploads is i.e.
When will expire, carry out pop-up prompting；Described breath light module, is used for existing prompting during unprocessed information, set by prompting module
In fixed alert interval, breath light module plays prompting function；Described reservation module, is preengage by the reservation interface of client
Working window and get service sequence number, when will arrive subscription time, is reminded the public by described prompting module；Described
Consultation module, directly exchanges with the government staff of service end for the public, alternating current type include speech exchange and
Written communication, described speech exchange can switch over written communication；Described AsTl deposit module, submits Shen online to for the public
Report item, described AsTl deposit module submits the integrity degree of data to according to the public, the verity of data decides whether to enter service
The examination & approval link of end；The form of declaring of described AsTl deposit module is classified according to declaration item responsible department；Described upper transmission module,
Upload to server for the public and update corresponding certificate material；Described Electronic Signature module, for for examination and approval procedure and
His license opens offer Electronic Signature function；Described evaluation complains module, for the service of government department is made evaluation or right
The service of government department is complained to supervisory department；Described settlement module, it is possible to binding bank card, supplements with money, or chain
Receive Third-party payment channel to pay.
In a kind of embodiment, service end includes: subscriber identification module, prompting module, breath light module, upper transmission module, defeated
Enter module, signal dispatcher module, responder module, item approval module, write instructions and transfer module, Charging Module, aid decision module, switching
Module, display module, local storage, buffer, network interface.
In a kind of embodiment, subscriber identification module, for user profile registration, read and identify that authenticating user identification is believed
Breath；Described prompting module, includes voice reminder submodule and submodule is reminded in pop-up, and described voice reminder submodule is used for receiving
During the information sent to the public, carrying out sound prompting, this sound prompting is the most discrete, user select sound type and
Alert interval is set；Described pop-up reminds submodule when government affairs information on services will expire, carries out pop-up prompting；Institute
State breath light module, prompting during for there is unprocessed information, in the alert interval set by prompting module, breath light mould
Block plays prompting function；Described upper transmission module, uploads and updates government affairs information for government staff to server, described
Government affairs information includes: laws and regulations, code, specification, notice, notify, announce, flow process of handling affairs, the above-mentioned government affairs information bag uploaded
Including text, accountability unit and effective time section, described government affairs information also includes functional department's information, described functional department information bag
Include office, row's table on duty, telephone number, working time, transport information and department's network address；Described input module, for work
Make personnel and input information on services at government services end, including voice input module, input through keyboard module and touch input module；
Described signal dispatcher module, for receiving and sending messages with server, client and other service ends by network interface；Described response
Module, is complained for being seeked advice from, process evaluation by described input module response, examines and process the accountability that supervisory department sends；
Described item approval module, examines, for responsibility window, department personnel, the item accepted in accordance with the law；Described approving and forwarding module, be
The supplementary module of described item approval module, jointly examines the inter-sectional circulation of administrative item for multiple departments；Described charge
Module, it is provided that a window charging function, facilitates user to pay service charge according to law；Data are entered by described aid decision module
Row deep layer is excavated, filters, is analyzed, it is provided that colourful dynamic statement and figure, the state of the every statistical analysis of image display
With trend, provide decision support for management level；Described interconnecting module, arranges signaling transfer point, service end and staff client
Transferring between end, either service end or staff's client all can be connected with public customer end, all in real time
Can intercommunication in time.
According to the second aspect of the application, a kind of embodiment provides a kind of side using above-mentioned online government system
Method, including step:
(1) staff uploads in server and updates government affairs information；
(2) public carries out phonetic entry on the client；
(3) government affairs information matched with public's phonetic entry forms list on the client；
(4) list formed in step (3) is consulted by the public；
(5) public's consulting result and can make three kinds of selections according to list:
Select one: selecting to carry out scene by reservation module and handle, service terminates；
Select two: handled on line by AsTl deposit module, forward step (8) to；
Select three: the public does not see and understands content, or above-mentioned government affairs information is still suffered from query, by consulting
Ask module, select to link up with government staff；
(6) query of the public is replied by staff by government services end or staff's client；
(7) public can make two kinds of selections according to the communication result with staff:
Select four: selecting to carry out scene by reservation module and handle, service terminates；
Select five: handled on line by AsTl deposit module, forward step (8) to；
(8) service realizes；
(9) service of staff is evaluated complaining by the public；
(10) evaluation of the public is complained and is processed by supervisory department, and feedback result.
In a kind of embodiment, described step (1), staff uploads and the described government affairs information that updates includes: law
Regulation, code, specification, notice, notify, announce, flow process of handling affairs, above-mentioned government affairs information include text, accountability unit and effectively time
Between section；Described government affairs information also includes functional department's information, described functional department information include office, row's table on duty,
Telephone number, working time, transport information and department's network address；In described step (2), after public's phonetic entry, display module
Above it would appear that the inquiry confirming phonetic entry, " confirmation ", " heavily crying out " two buttons occur, button also includes " end " simultaneously
Button；Described step (3) specifically includes: the government affairs information stored described memory module according to shortest path participle method is carried out
Participle；Calculate the length of key word in speech input information；Relatively the length of described key word whether with in described government affairs information
The length of first participle equal, if unequal, then continue the length of next participle in more described government affairs information；If
Equal, whether the first character of first participle in the first character of the most described key word and described government affairs information
Identical, and compare last character of described key word and last character of first participle in described government affairs information
The most identical, if identical, then continue the intermediate character of more described key word and first participle in described government affairs information, directly
Identical with described first participle to described key word；Add up the number of participle identical with described key word in described government affairs information
Amount；According to participle identical with described key word in described government affairs information quantity number mate, and will coupling political affairs
Business information sorting forms list, and, the functional department's information in list is to determine public position by locating module, and then by public affairs
Belonging to many, functional department's information in area under one's jurisdiction is sent in list.In described step (4), the communication of claimant, links up as voice defeated
Enter, or touch input；The described staff with social network in step (5) is that server is according in memory module
Row's table on duty selects；Sound, optical, electrical prompting is carried out by prompting module, breath light module, to supervise staff in service end
As early as possible the public is responded, facilitate communication；If staff travels outside, public information is forwarded to work by interconnecting module
Personnel's client, is proceeded to remind by the prompting module of client, breath light module；Service in described step (8) is real
In Xian, the public is handled on line by AsTl deposit module, and AsTl deposit module is according to submitting to complete data degree, data verity certainly
The examination & approval link of the fixed service end that whether joins the civil service；In the process, Electronic Signature module is utilized to carry out Electronic Signature；By knot
Calculation module is paid the bill；By upper transmission module, upload certificate material, the certificate material that the public uploads, can store in the server, after
Need not again upload, the certificate prompting module that expires can be reminded, and staff passes through item approval module, and examination & approval are subject in accordance with the law
The item of reason；The application jointly examined for multiple departments, by writing instructions and transfer module, in all inter-sectional circulation examination & approval；Examine
Cheng Hou, papery certificate is mailed to the application public by government department.
According to the online government affairs service system of above-described embodiment, due to online government system by client, service end and
Cooperating between server, it is achieved the public seeks government affairs service online, the online government affairs service system of the application is government
Human-oriented convenience-for-people good assistant, it with the consulting of the intelligent replying common people, can be answered the consulting of the common people, Ke Yirang by staff
The common people preengage working window, can send notice to accurately each department common people, it is possible to interactive with the common people, the most permissible
Allow the common people stay indoors and handle part certificate or affairs.
Accompanying drawing explanation
Fig. 1 is the online government affairs service system schematic diagram of embodiment one；
Fig. 2 is the server principle of compositionality figure of embodiment one；
Fig. 3 is the client principle of compositionality figure of embodiment two；
Fig. 4 is the service end principle of compositionality figure of embodiment three；
Fig. 5 is the online government affairs service system using method flow chart of embodiment four；
Fig. 6 is the particular flow sheet of the government affairs information coupling of embodiment four.
Detailed description of the invention
Combine accompanying drawing below by detailed description of the invention the present invention is described in further detail.
Embodiment one:
The present embodiment mainly introduces the basic composition of a kind of online government affairs service system, and its schematic diagram is as it is shown in figure 1, include
Client, service end and server.
Further, as in figure 2 it is shown, server includes: memory module, processing module, network interface and relay；Wherein,
Memory module, the data message produced in the government affairs information storing government affairs service system needs and flow process；Government affairs information
Including: laws and regulations, code, specification, notice, notify, announce, flow process of handling affairs, above-mentioned government affairs information includes text, accountability unit
With effective time section；Government affairs information also includes functional department's information, functional department's information include office, row's table on duty,
Telephone number, working time, transport information and department's network address；The data message produced in government affairs service system flow process includes: use
Family log-on message, query history and user's uplink data information.
Processing module includes: communicator module, participle submodule, matched sub-block and monitoring submodule；Wherein, communicator
Module, for communicating with client and service end, includes: radio unit and note unit, described radio unit, is used for
Pushing government notice, early warning information and emergency information to local target group, described target group include: be currently located at institute
State local client and entrance should in the described effective time section of described government notice, early warning information and emergency information
The client in area under one's jurisdiction；Described note unit, for sending short message, described content of short message to the registration phone number of user
Relate to: evaluate calling information, one or more in Information Authentication, system maintenance prompting, abnormal login, payment information；Point
Lexon module carries out participle for the government affairs information stored memory module according to shortest path participle method；Matched sub-block, uses
In to the public's solicited message received, carry out matching primitives with the storage information in memory module, be met the political affairs of condition
Business information, and by communicator module, be pushed in the respective list of client, matched sub-block can also determining according to the public
Position information, to functional government departments' information that client push is administrative, described information includes: functional organization's title, office,
Telephone number, working time, transport information and department's network address etc..
Further, matched sub-block includes computing unit, comparing unit, statistic unit and matching unit, described calculating list
Unit is for calculating the length of the key word of input；Comparing unit for compare the length of key word whether with the in government affairs information
The length of one participle is equal, if unequal, then continues the length of next participle in more described government affairs information；If phase
First character whether phase Deng, the first character of the most described key word and first participle in described government affairs information
With, and relatively last character of described key word with last character of first participle in described government affairs information is
No identical, if identical, then continue the intermediate character of more described key word and first participle in described government affairs information, until
Described key word is identical with described first participle；Described statistic unit is used for adding up in described government affairs information and described key word
The quantity of identical participle；Described matching unit is for carrying out key word and government affairs information according to the described quantity of statistics
Join, and by the described government affairs information of coupling by described communicator module, be pushed in the respective list of client.
The monitoring submodule of this example is mainly used in monitoring government affairs information on services and the effectiveness of user's uplink data information,
As, monitoring submodule (preferably month) before government affairs information on services effect duration expires is reminded in service end and is updated government affairs letter
Breath；Before user's uplink data information (such as identity card, passport, driving license etc.) effect duration expires, (preferably one month) is client
End is reminded and is updated uplink data.
Embodiment two:
The present embodiment realizes on the basis of previous embodiment one, mainly introduces the composition of client, and its schematic diagram is such as
Shown in Fig. 3.
Client, is mainly used in providing human-computer interaction interface, and the government affairs sending user's submission are asked and receive service letter
Breath.Client specifically includes that subscriber identification module, input module, locating module, signal dispatcher module, prompting module, breath light
Module, clearing mould are complained in module, reservation module, consultation module, AsTl deposit module, upper transmission module, Electronic Signature module, evaluation
Block, display module, control and processing module, local storage, buffer, network interface, public customer end/staff client
End transition module.
Further, subscriber identification module, for user profile registration, read and identify user's ID authentication information.
Further, input module, input solicited message for the public in client, mainly include voice collecting and identify mould
Block, image input module and touch input module.Described voice collecting and identification module, it is possible to shown by described display module
Show phonetic entry interface, and ACK button, while user says solicited message, gather voice messaging, press confirmation by
After button, the voice messaging of user is converted into the information that system is capable of identify that by this module, and this information is by described control and process
Resume module, and it is sent to server eventually through described signal dispatcher module by means of described network interface.
Further, locating module, independent positioning unit can be derived from, it is also possible to be to transfer Virtual network operator positional number
According to, and the data message of the map software such as Baidu's map, high moral map.
Further, signal dispatcher module, for by network interface and server, service end and other clients transmitting-receiving letter
Breath.Described signal dispatcher module extracts the positional information of described locating module, sends solicited message, and described positional information comprises
In described solicited message, and described positional information can be manually entered setting by described input module, or normal user
Select with in address list.
Further, prompting module, includes voice reminder submodule and submodule, described voice reminder submodule are reminded in pop-up
Block is used for receiving system pushed information, and when receiving other client-side informations, carries out sound prompting.This sound prompting is generally
Discrete, sound type and alert interval can be set by user；Described pop-up reminds submodule to be used for arriving reservation
Time, and when the material uploaded of claimant will expire, carry out pop-up prompting.If desired, voice reminder subsystem can be with
Pop-up reminding subsystem matches, it is achieved the combination to claimant is reminded, and improves and reminds effect.
Further, breath light module, prompting during for there is unprocessed information.Between the prompting set by prompting module
Every inner, breath light module plays prompting function.
Further, preengage module, preengage working window by the reservation interface of client and get service sequence number, will arrive
When reaching subscription time, by described prompting module, the public is reminded, reduce the waiting time of the public.
Further, consultation module, directly exchange with the government staff of service end for the public.Alternating current type bag
Including speech exchange and written communication, wherein speech exchange can switch over written communication.
Further, AsTl deposit module, declaration item is submitted online to for the public, described AsTl deposit module is according to the public
The integrity degree of submission data, the verity etc. of data decide whether to enter the examination & approval link of service end；Described AsTl deposit module
Declare form according to the classification of declaration item prime responsibility department.
Further, upper transmission module, upload to server for the public and update corresponding certificate material.
Further, Electronic Signature module, for opening offer Electronic Signature function for examination and approval procedure and other licenses.
Further, evaluate and complain module, for the service of government department being made evaluation, or to the service of government department to
Supervisory department complains.
Further, settlement module, bank card can be bound, can supplement with money, it is also possible to be linked to wechat wallet, Alipay etc.
Channel of disbursement pays.In addition to above-mentioned on-line payment mode, described settlement module, also support that aspectant barcode scanning is propped up
Pay.
Further, although native system devises all multimodes so that the user of different identity uses, but in order to
Being easy to the conversion of user identity, the client of native system also includes public customer end/staff's client transition module；The public
Client/staff's client transition module, refers to that status transformation is work by this module by general user (i.e. the public)
Personnel, such that it is able to provide service, staff's client needs to be associated with the service end of functional government departments, and passes through government
The examination & verification of functional department.
Embodiment three:
The present embodiment realizes on the basis of previous embodiment one or two, mainly introduces the composition of service end, its principle
Figure is as shown in Figure 4.
Service end, the government affairs request Concurrency being mainly used in receiving public's submission send information on services.Service end specifically includes that use
Family identification module, prompting module, breath light module, upper transmission module, input module, signal dispatcher module, responder module, item are examined
Criticize module, write instructions and transfer module, Charging Module, aid decision module, interconnecting module, display module, local storage, buffer, net
Network interface.
Described subscriber identification module, for user profile registration, read and identify user's ID authentication information.
Described prompting module, includes voice reminder submodule and submodule, described voice reminder submodule are reminded in pop-up
When the information receiving public's transmission, carry out sound prompting.This sound prompting is the most discrete, and user can be to sound
Type and alert interval are set；Described pop-up reminds submodule when government affairs information on services will expire, carries out pop-up
Remind.If desired, voice reminder subsystem can match with pop-up reminding subsystem, it is achieved combination is reminded, and improves and reminds effect
Really.
Described breath light module, prompting during for there is unprocessed information.At the alert interval set by prompting module
In, breath light module plays prompting function.
Described upper transmission module, uploads to server for government staff and updates government affairs information.Described government affairs information
Including: laws and regulations, public document, notify, announce, flow process of handling affairs.The above-mentioned government affairs information uploaded includes text, accountability unit
With effective time section.Described government affairs information also includes that functional department's information, described functional department information include office, on duty
Row's table, telephone number, working time, transport information and department's network address.
Described input module, inputs information on services for staff at government services end, mainly includes phonetic entry mould
Block, input through keyboard module and touch input module.
Described signal dispatcher module, for receiving and sending messages with server, client and other service ends by network interface.
Described responder module, is complained for being seeked advice from, process evaluation by described input module response, examines and process supervision
The accountability that department sends.
Described item approval module, examines, for responsibility window, department personnel, the item accepted in accordance with the law.
Described approving and forwarding module, is the supplementary module of described item approval module, jointly examines administrative thing for multiple departments
The inter-sectional circulation of item.
Described Charging Module, it is provided that a window charging function, facilitates user to pay service charge according to law.
Data are carried out deep layer excavation, filter, analyze, it is provided that colourful dynamic statement by described aid decision module
With figure, the state of the every statistical analysis of image display and trend, provide decision support for management level.
Described interconnecting module, staff can arrange signaling transfer point, enters between service end and staff's client
Row switching, either service end or staff's client all can be connected with public customer end in real time, all can be the most mutual
Logical, solve people's livelihood demand.
Further, interconnecting module can also be when the prompting module of service end reminds certain time dont answer, automatically please
Ask message switching to staff's client of staff on duty, process solicited message in time with guarantee.
Embodiment four:
The present embodiment realizes on the basis of any one in previous embodiment one-embodiment three, main introducing system
Using method.See accompanying drawing 5.
A kind of using method of online government affairs service system, its step is as follows:
(1) staff uploads in server and updates government affairs information；
(2) public carries out phonetic entry on the client；
(3) government affairs information matched with public's phonetic entry forms list on the client；
(4) list formed in step (3) is consulted by the public；
(5) public's consulting result and can make three kinds of selections according to list:
Select one: selecting to carry out scene by reservation module and handle, service terminates；
Select two: handled on line by AsTl deposit module, forward step (8) to；
Select three: the public does not see and understands content, or above-mentioned government affairs information is still suffered from query, by consultation module,
Select to link up with government staff；
(6) query of the public is replied by staff by government services end or staff's client；
(7) public can make two kinds of selections according to the communication result with staff:
Select four: selecting to carry out scene by reservation module and handle, service terminates；
Select five: handled on line by AsTl deposit module, forward step (8) to；
(8) service realizes；
(9) service of staff is evaluated complaining by the public；
(10) evaluation of the public is complained and is processed by supervisory department, and feedback result.
In step (1), staff uploads and the described government affairs information that updates includes: laws and regulations, public document, logical
Know, announce, flow process etc. of handling affairs.Above-mentioned government affairs information includes text, accountability unit and effective time section.Described government affairs information is also wrapped
Kuo You functional department information.Described functional department information includes office, row's table on duty, telephone number, working time, traffic
Information and department's network address.
In step (2), after public's phonetic entry, on display module it would appear that to phonetic entry confirm inquiry, simultaneously
" confirmation ", " heavily crying out " two buttons occur.Further button can also increase " end ".
Coupling in step (3) is realized by the matching module in server, and the condition of coupling can be by party in request client
End sets, or default.
In step (3), the public can set the sortord of government affairs information in the client；Functional department's letter in list
Breath is to determine public position by locating module, and then functional department's information in area under one's jurisdiction belonging to the public is sent in list.
In order to improve speed and the accuracy of coupling of coupling in step (3), further, step (3) comprises the steps,
Its flow chart is as shown in Figure 6:
A. the government affairs information stored described memory module according to shortest path participle method carries out participle.
B. the length of key word in speech input information is calculated.
C. the length being respectively compared described key word is the most equal with the length of the participle in described government affairs information, if length
Equal, compare the two the most identical.
Owing to government affairs information having multiple participle, concrete, by the length of described key word the most one by one with multiple points
The length of word compares, and e.g., the length of the length of described key word with first participle in described government affairs information is compared,
Judge that the two is the most equal, if unequal, then continue the length of next participle in more described government affairs information；If it is equal,
The first character then comparing described key word is the most identical with the first character of first participle in described government affairs information,
And relatively last character and first participle in described government affairs information of described key word last character whether
Identical, if identical, then continue the intermediate character of more described key word and first participle in described government affairs information, until institute
State key word identical with described first participle.
D. the quantity of participle identical with described key word in described government affairs information is added up.
E. mate according to the number of the quantity of participle identical with described key word in described government affairs information.
The quantity identical with key word due to the participle comprised in government affairs information is the most, shows this government affairs information and key word
Matching degree the highest, so, this example is mated according to the quantity that the participle comprised in government affairs information is identical with key word,
And the government affairs information sequence of coupling is formed list, and, the functional department's information in list is to determine the public by locating module
Position, and then functional department's information in area under one's jurisdiction belonging to the public is sent in list.
In step (4), the communication of claimant, can select phonetic entry, it is also possible to select touch input.
The staff with social network in step (5) is that server selects according to the row's table on duty in memory module
's；Sound, optical, electrical prompting is carried out by prompting module, breath light module, to supervise staff as early as possible the public to be done in service end
Go out response, facilitate communication；If staff travels outside, public information is forwarded to staff's client by interconnecting module,
Proceeded to remind by the prompting module of client, breath light module.
During service in step (8) realizes, the public is handled on line by AsTl deposit module, and AsTl deposit module is according to carrying
Complete data degree, data verity etc. is handed over to decide whether to join the civil service the examination & approval link of service end；In the process, electronics is utilized
Stamped signature module carries out Electronic Signature；Paid the bill by settlement module；By upper transmission module, upload certificate material, the card that the public uploads
Part material, can store in the server, need not again upload later, and the certificate prompting module that expires can be reminded.Work people
Member, by item approval module, examines the item accepted in accordance with the law；The application jointly examined for multiple departments, by writing instructions and transfer mould
Block, in all inter-sectional circulation examination & approval；After having examined, papery certificate is mailed to the application public by government department.
Embodiment five:
The present embodiment realizes on the basis of any one in previous embodiment one-embodiment four, main introducing system
Using method.
Subscriber identification module, for user profile registration, read and identify user's ID authentication information.Enrollment page is only
There is " individual's registration ", i.e. can use after registration and cry out.
" in " editing data " project in individual's " center ", anyone can fill in ship-to in editing data, as
Fruit is not filled out, and need to fill in later, fill in complete when ordering, and in automatic input editing data, can typing payment refer in editing data
Stricture of vagina.
The present invention is illustrated by use above specific case, is only intended to help and understands the present invention, not in order to limit
The present invention processed.For those skilled in the art, according to the thought of the present invention, it is also possible to make some simply
Deduce, deform or replace.
Claims (10)
1. an online government affairs service system, it is characterised in that including: client, service end and server, client, service
Interconnected by network interface between end and server, interconnect also by network interface between client and between service end.
2. online government affairs service system as claimed in claim 1, it is characterised in that described server includes: memory module, place
Reason module, network interface, relay, described processing module includes: communicator module, participle submodule, matched sub-block and prison
Control submodule.
3. online government affairs service system as claimed in claim 2, it is characterised in that described memory module, is used for storing government affairs
The data message produced in the government affairs information of service system needs and flow process；Described government affairs information includes: laws and regulations, rule
Journey, specification, notice, notify, announce, flow process of handling affairs, above-mentioned government affairs information includes text, accountability unit and effective time section；Institute
Stating government affairs information and also include functional department's information, described functional department information includes office, row's table on duty, contact electricity
Words, working time, transport information and department's network address；The data message produced in described government affairs service system flow process includes: user
Log-on message, query history and user's uplink data information.
4. online government affairs service system as claimed in claim 3, it is characterised in that described communicator module, is used for and client
End and service end communicate, and include: radio unit and note unit, described radio unit, for local target
Colony pushes government notice, early warning information and emergency information, and described target group include: be currently located at described local client
Hold and enter in the described effective time section of described government notice, early warning information and emergency information the client in this area under one's jurisdiction；
Described note unit, for sending short message to the registration phone number of user, described content of short message relates to: evaluates and complains
Information, one or more in Information Authentication, system maintenance prompting, abnormal login, payment information；Described participle submodule is used
Carrying out participle in the government affairs information stored described memory module according to shortest path participle method, described matched sub-block includes meter
Calculating unit, comparing unit, statistic unit and matching unit, described computing unit is for calculating the length of the key word of input；Institute
State comparing unit the most equal with the length of first participle in described government affairs information for the length of relatively described key word,
If unequal, then continue the length of next participle in more described government affairs information；If equal, the most described key word
First character is the most identical with the first character of first participle in described government affairs information, and compares described key word
Last character is the most identical with last character of first participle in described government affairs information, if identical, then continues
Compare the intermediate character of described key word and first participle in described government affairs information, until described key word and described first
Individual participle is identical；Described statistic unit is used for adding up the quantity of participle identical with described key word in described government affairs information；Institute
State matching unit for mating according to the described quantity of statistics, and by the described government affairs information of coupling by described logical
Letter submodule, is pushed in the respective list of client；Described monitoring submodule, is used for monitoring government affairs information on services and user
The effectiveness of uplink data information.
5. the online government affairs service system as according to any one of claim 1-4, it is characterised in that described client includes:
Subscriber identification module, input module, locating module, signal dispatcher module, prompting module, breath light module, reservation module, consulting
Module, AsTl deposit module, upper transmission module, Electronic Signature module, evaluate complain module, settlement module, display module, control with
Processing module, local storage, buffer, network interface, public customer end/staff's client transition module.
6. online government affairs service system as claimed in claim 5, it is characterised in that described subscriber identification module, for user
The registration of information, read and identify user's ID authentication information；Described input module, for the public at client input request letter
Breath, including voice collecting and identification module, image input module and touch input module；Described voice collecting and identification mould
Block, it is possible to show phonetic entry interface, and ACK button by described display module, say the same of solicited message user
Time, gather voice messaging, after pressing ACK button, the voice messaging of user is converted into the letter that system is capable of identify that by this module
Breath, this information is processed with processing module by described control, and connects by means of described network eventually through described signal dispatcher module
Mouth is sent to server；Described locating module, is independent positioning unit, or transfers Virtual network operator position data, with
And the data message of third party's map software；Described signal dispatcher module, for by network interface and server, service end and
Other clients are received and sent messages；Described prompting module, includes voice reminder submodule and submodule, described voice are reminded in pop-up
Reminding submodule to be used for receiving system pushed information, and when receiving other client-side informations, carry out sound prompting, this sound carries
Waking up the most discrete, user selects to be set sound type and alert interval；Described pop-up reminds submodule to be used for
Arrive subscription time, and when the material uploaded of claimant will expire, carry out pop-up prompting；Described breath light module, is used for
There is prompting during unprocessed information, in the alert interval set by prompting module, breath light module plays prompting function；Institute
State reservation module, preengage working window by the reservation interface of client and get service sequence number, when will arrive subscription time,
By described prompting module, the public is reminded；Described consultation module, the government staff for the public with service end enter
Row directly exchange, alternating current type includes that speech exchange and written communication, described speech exchange can switch over written communication；
Described AsTl deposit module, submits to declaration item, described AsTl deposit module to submit data to according to the public online for the public
Integrity degree, the verity of data decide whether to enter the examination & approval link of service end；Described AsTl deposit module declare form by
Classify according to declaration item responsible department；Described upper transmission module, uploads to server for the public and updates corresponding certificate material；
Described Electronic Signature module, for opening offer Electronic Signature function for examination and approval procedure and other licenses；Described evaluation complains mould
Block, for the service of government department is made evaluation, or the service to government department is complained to supervisory department；Described clearing
Module, it is possible to binding bank card, supplements with money, or is linked to Third-party payment channel and pays.
7. the online government affairs service system as according to any one of claim 1-4, it is characterised in that described service end includes:
Subscriber identification module, prompting module, breath light module, upper transmission module, input module, signal dispatcher module, responder module, item
Approval module, write instructions and transfer module, Charging Module, aid decision module, interconnecting module, display module, local storage, buffer,
Network interface.
8. online government affairs service system as claimed in claim 7, it is characterised in that described subscriber identification module, for user
The registration of information, read and identify user's ID authentication information；Described prompting module, includes voice reminder submodule and pop-up
Remind submodule, during the information that described voice reminder submodule sends for receiving the public, carry out sound prompting, this sound prompting
The most discrete, user selects to be set sound type and alert interval；Described pop-up reminds submodule for political affairs
When business information on services will expire, carry out pop-up prompting；Described breath light module, prompting during for there is unprocessed information,
In the alert interval set by prompting module, breath light module plays prompting function；Described upper transmission module, for government's work
Making personnel and upload and update government affairs information to server, described government affairs information includes: laws and regulations, code, specification, notice, logical
Know, announce, flow process of handling affairs, the above-mentioned government affairs information uploaded includes text, accountability unit and effective time section, described government affairs information
Also include that functional department's information, described functional department information include office, row's table on duty, telephone number, working time, friendship
Communication breath and department's network address；Described input module, inputs information on services for staff at government services end, defeated including voice
Enter module, input through keyboard module and touch input module；Described signal dispatcher module, for by network interface and service
Device, client and other service ends are received and sent messages；Described responder module, for seeking advice from by described input module response, processing
Evaluate complaint, examine and process the accountability that supervisory department sends；Described item approval module, for responsibility window, department
Personnel examine the item accepted in accordance with the law；Described approving and forwarding module, is the supplementary module of described item approval module, for multiple departments
The inter-sectional circulation of the administrative item of common examination & approval；Described Charging Module, it is provided that a window charging function, facilitates user according to law
Pay service charge；Data are carried out deep layer excavation, filter, analyze, it is provided that colourful dynamic report by described aid decision module
Table and figure, the state of the every statistical analysis of image display and trend, provide decision support for management level；Described interconnecting module,
Arranging signaling transfer point, transfer between service end and staff's client, either service end or staff are objective
Family end all can be connected with public customer end in real time, all can intercommunication in time.
9. the method for the online government affairs service system used according to any one of claim 1-8, it is characterised in that include
Step:
(1) staff uploads in server and updates government affairs information；
(2) public carries out phonetic entry on the client；
(3) government affairs information matched with public's phonetic entry forms list on the client；
(4) list formed in step (3) is consulted by the public；
(5) public's consulting result and can make three kinds of selections according to list:
Select one: selecting to carry out scene by reservation module and handle, service terminates；
Select two: handled on line by AsTl deposit module, forward step (8) to；
Select three: the public does not see and understands content, or above-mentioned government affairs information is still suffered from query, by consultation module, select
Link up with government staff；
(6) query of the public is replied by staff by government services end or staff's client；
(7) public can make two kinds of selections according to the communication result with staff:
Select four: selecting to carry out scene by reservation module and handle, service terminates；
Select five: handled on line by AsTl deposit module, forward step (8) to；
(8) service realizes；
(9) service of staff is evaluated complaining by the public；
(10) evaluation of the public is complained and is processed by supervisory department, and feedback result.
10. method as claimed in claim 9, it is characterised in that described step (1), the institute that staff uploads and updates
State government affairs information to include: laws and regulations, code, specification, notice, notify, announce, flow process of handling affairs, above-mentioned government affairs information just includes
Literary composition, accountability unit and effective time section；Described government affairs information also includes functional department's information, and described functional department information includes
Office, row's table on duty, telephone number, working time, transport information and department's network address；In described step (2), Gong Zhongyu
After sound input, it would appear that the inquiry that phonetic entry is confirmed on display module, occur that " confirmation ", " heavily crying out " two are pressed simultaneously
Button, button also includes " end " button；Described step (3) specifically includes: according to shortest path participle method to described storage mould
The government affairs information of block storage carries out participle；Calculate the length of key word in speech input information；The relatively length of described key word
The most equal with the length of first participle in described government affairs information, if unequal, then continue in more described government affairs information
The length of next participle；If equal, the first character of the most described key word and first in described government affairs information
The first character of individual participle is the most identical, and relatively last character of described key word and the in described government affairs information
Last character of one participle is the most identical, if identical, then continues in more described key word and described government affairs information
The intermediate character of first participle, until described key word is identical with described first participle；Add up in described government affairs information with
The quantity of the participle that described key word is identical；Many according to the quantity of participle identical with described key word in described government affairs information
Mate less, and the government affairs information sequence that will mate forms list, and, the functional department's information in list is by location mould
Block determines public position, and then functional department's information in area under one's jurisdiction belonging to the public is sent in list；Please in described step (4)
The communication asked for help, links up as phonetic entry, or touch input；The described staff with social network in step (5)
It is that server selects according to the row's table on duty in memory module；In service end by prompting module, breath light module carry out sound,
Optical, electrical prompting, to supervise staff to respond the public as early as possible, facilitates communication；If staff travels outside, turn
Public information is forwarded to staff's client by connection module, the prompting module of client, breath light module proceed to carry
Wake up；During service in described step (8) realizes, the public is handled on line by AsTl deposit module, AsTl deposit module according to
Complete data degree, data verity is submitted to decide whether to join the civil service the examination & approval link of service end；In the process, electronics is utilized
Stamped signature module carries out Electronic Signature；Paid the bill by settlement module；By upper transmission module, upload certificate material, the card that the public uploads
Part material, can store in the server, need not again upload later, and the certificate prompting module that expires can be reminded, and work people
Member, by item approval module, examines the item accepted in accordance with the law；The application jointly examined for multiple departments, by writing instructions and transfer mould
Block, in all inter-sectional circulation examination & approval；After having examined, papery certificate is mailed to the application public by government department.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610710970.XA CN106327157A (en) | 2016-08-23 | 2016-08-23 | Online government service system and use method thereof |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610710970.XA CN106327157A (en) | 2016-08-23 | 2016-08-23 | Online government service system and use method thereof |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN106327157A true CN106327157A (en) | 2017-01-11 |
Family
ID=57742279
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201610710970.XA Withdrawn CN106327157A (en) | 2016-08-23 | 2016-08-23 | Online government service system and use method thereof |
Country Status (1)
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| CN (1) | CN106327157A (en) |
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| CN113222378A (en) * | 2021-04-29 | 2021-08-06 | 华迪计算机集团有限公司 | Internet-based government affair service system and use method thereof |
| CN117668002A (en) * | 2024-02-01 | 2024-03-08 | 江西合一云数据科技股份有限公司 | Big data decision method, device and equipment applied to public information platform |
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