CN106228491A - A kind of online government affairs service system and using method thereof - Google Patents
A kind of online government affairs service system and using method thereof Download PDFInfo
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- CN106228491A CN106228491A CN201610615781.4A CN201610615781A CN106228491A CN 106228491 A CN106228491 A CN 106228491A CN 201610615781 A CN201610615781 A CN 201610615781A CN 106228491 A CN106228491 A CN 106228491A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
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Abstract
The invention discloses a kind of online government affairs service system and using method thereof, this system includes client, service end and server, system includes multiple module, working in coordination with by above-mentioned multiple modules, realize the public and by the way of " crying out ", seek government affairs service in client, online government affairs service system is the human-oriented convenience-for-people good assistant of government, it can be with the consulting of the intelligent replying common people, the consulting of the common people can be answered by staff, the common people can be allowed to preengage working window, notice can be sent to accurately each department common people, and can be interactive with the common people, the common people can be allowed simultaneously to stay indoors and to handle part certificate or affairs.
Description
Technical field
The present invention relates to affairs management field, particularly to one online government affairs service system and using method thereof.
Background technology
E-Government is behave and the approach realizing e-government.The common people handle thing be required for local or counties and cities with
On government bodies handle face to face, material prepare imperfect time, in addition it is also necessary to back and forth hurrying back and forth repeatedly, the serious thing that have impact on is handled
Efficiency.The department of the process affairs sometimes found may not be the unit of special disposal relevant issues, issued transaction
Effect is undesirable.
It addition, the input speed using procedural information of existing government services end and processing speed all can have influence on user
Experience.
Therefore, we are badly in need of the problem that Government Affair Management Systems that want complete set, that specialize in special messenger's process solves to be correlated with.
Summary of the invention
For above-mentioned technical problem, the present invention provide a kind of convenient, simply, efficiently, online government affairs service system efficiently
And using method.
The present invention is achieved through the following technical solutions:
A kind of online government affairs service system, described system includes: client, service end and server, client, service end
And interconnected by network interface between server, interconnect also by network interface between client and between service end.
Further, described server includes: memory module, processing module, network interface and relay, described processing module
Including: communicator module, matched sub-block and monitoring submodule.
Further, described memory module, produce in the government affairs information storing government affairs service system needs and flow process
Data message；Described government affairs information includes: laws and regulations, code, specification, notice, notify, announce, flow process of handling affairs, above-mentioned
Government affairs information includes text, accountability unit and effective time section；Described government affairs information also includes functional department's information, is reported
Office, row's table on duty, telephone number, working time, transport information and department's network address can be included by department information；Described government affairs
The data message produced in service system flow process includes: user's registration information, query history and user's uplink data information.
Further, described communicator module, for communicating with client and service end, include: broadcast submodule
With note submodule, described broadcast submodule, for pushing government notice, early warning information to local target group and meeting an urgent need
Information, described target group include: be currently located at described local client and described government notice, early warning information and
The client in this area under one's jurisdiction is entered in the described effective time section of emergency information；Described note submodule, for the registration of user
Phone number send short message, described content of short message relates to: evaluate calling information, Information Authentication, system maintenance remind, different
Often one or more in login, payment information；Described matched sub-block, for the public's solicited message received, with
Storage information in described memory module carries out matching primitives, is met the government affairs information of condition, and by described communicator
Module, is pushed in the respective list of client；Described monitoring submodule, is used for monitoring government affairs information on services and user uploads
The effectiveness of data information.
Further, described client includes: subscriber identification module, input module, locating module, signal dispatcher module, carry
Awake module, breath light module, reservation module, consultation module, AsTl deposit module, upper transmission module, Electronic Signature module, evaluation are thrown
Tell module, settlement module, display module, control and processing module, local storage, buffer, network interface, public customer
End/staff's client transition module.
Further, described subscriber identification module, for user profile registration, read and identify that authenticating user identification is believed
Breath；Described input module, inputs solicited message for the public in client, including voice collecting and identification module, image input
Module and touch input module；Described voice collecting and identification module, it is possible to show phonetic entry by described display module
Interface, and ACK button, while user says solicited message, gather voice messaging, after pressing ACK button, this mould
The voice messaging of user is converted into the information that system is capable of identify that by block, and this information is processed with processing module by described control, and
It is sent to server by means of described network interface eventually through described signal dispatcher module；Described locating module, is independent
Positioning unit, or transfer Virtual network operator position data, and the data message of third party's map software；Described information is received
Send out module, for being received and sent messages with server, service end and other clients by network interface；Described prompting module, including
Having voice reminder submodule and pop-up to remind submodule, described voice reminder submodule is used for receiving system pushed information, and
When receiving other client-side informations, carrying out sound prompting, this sound prompting is the most discrete, and user selects sound type
It is set with alert interval；Described pop-up reminds submodule to be used for arriving subscription time, and the material that claimant uploads is i.e.
When will expire, carry out pop-up prompting；Described breath light module, is used for existing prompting during unprocessed information, set by prompting module
In fixed alert interval, breath light module plays prompting function；Described reservation module, pre-by the reservation interface of client
About working window and get service sequence number, when will arrive subscription time, is reminded the public by described prompting module；Institute
State consultation module, directly exchange with the government staff of service end for the public, alternating current type include speech exchange with
And written communication, described speech exchange can switch over written communication；Described AsTl deposit module, submits to online for the public
Declaration item, described AsTl deposit module submits the integrity degree of data to according to the public, the verity of data decides whether to enter clothes
The examination & approval link of business end；The form of declaring of described AsTl deposit module is classified according to declaration item responsible department；Described upload mould
Block, uploads to server for the public and updates corresponding certificate material；Described Electronic Signature module, for for examination and approval procedure and
Other licenses open offer Electronic Signature function；Described evaluation complains module, for evaluation is made in the service of government department, or
Service to government department is complained to supervisory department；Described settlement module, it is possible to binding bank card, supplements with money, or
It is linked to Third-party payment channel pay.
Further, described service end includes: subscriber identification module, prompting module, breath light module, upper transmission module, input
Module, signal dispatcher module, responder module, item approval module, approving and forwarding module, Charging Module, aid decision module, switching model
Block, display module, local storage, buffer, network interface.
Further, described subscriber identification module, for user profile registration, read and identify that authenticating user identification is believed
Breath；Described prompting module, includes voice reminder submodule and submodule is reminded in pop-up, and described voice reminder submodule is used for receiving
During the information sent to the public, carrying out sound prompting, this sound prompting is the most discrete, user select sound type and
Alert interval is set；Described pop-up reminds submodule when government affairs information on services will expire, carries out pop-up prompting；Institute
State breath light module, prompting during for there is unprocessed information, in the alert interval set by prompting module, breath light mould
Block plays prompting function；Described upper transmission module, uploads and updates government affairs information for government staff to server, described
Government affairs information includes: laws and regulations, code, specification, notice, notify, announce, flow process of handling affairs, the above-mentioned government affairs information bag uploaded
Including text, accountability unit and effective time section, described government affairs information also includes functional department's information, described functional department information bag
Include office, row's table on duty, telephone number, working time, transport information and department's network address；Described input module, for work
Make personnel and input information on services at government services end, including voice input module, input through keyboard module and touch input module；
Described signal dispatcher module, for receiving and sending messages with server, client and other service ends by network interface；Described response
Module, is complained for being seeked advice from, process evaluation by described input module response, examines and process the accountability that supervisory department sends；
Described item approval module, examines, for responsibility window, department personnel, the item accepted in accordance with the law；Described approving and forwarding module, be
The supplementary module of described item approval module, jointly examines the inter-sectional circulation of administrative item for multiple departments；Described charge
Module, it is provided that a window charging function, facilitates user to pay service charge according to law；Data are entered by described aid decision module
Row deep layer is excavated, filters, is analyzed, it is provided that colourful dynamic statement and figure, the state of the every statistical analysis of image display
With trend, provide decision support for management level；Described interconnecting module, arranges signaling transfer point, service end and staff client
Transferring between end, either service end or staff's client all can be connected with public customer end, all in real time
Can intercommunication in time.
A kind of method using online government affairs service system, described method comprises the steps:
(1) staff uploads in server and updates government affairs information；
(2) public carries out phonetic entry on the client；
(3) government affairs information matched with public's phonetic entry forms list on the client；
(4) list formed in step (3) is consulted by the public；
(5) public's consulting result and can make three kinds of selections according to list:
Select one: selecting to carry out scene by reservation module and handle, service terminates；
Select two: handled on line by AsTl deposit module, forward step (8) to；
Select three: the public does not see and understands content, or above-mentioned government affairs information is still suffered from query, by consultation module,
Select to link up with government staff；
(6) query of the public is replied by staff by government services end or staff's client；
(7) public can make two kinds of selections according to the communication result with staff:
Select four: selecting to carry out scene by reservation module and handle, service terminates；
Select five: handled on line by AsTl deposit module, forward step (8) to；
(8) service realizes；
(9) service of staff is evaluated complaining by the public；
(10) evaluation of the public is complained and is processed by supervisory department, and feedback result.
Further, described step (1), staff uploads and the described government affairs information that updates includes: laws and regulations, rule
Journey, specification, notice, notify, announce, flow process of handling affairs, above-mentioned government affairs information includes text, accountability unit and effective time section；Institute
Stating government affairs information and also include functional department's information, described functional department information includes office, row's table on duty, contact electricity
Words, working time, transport information and department's network address；In described step (2), after public's phonetic entry, will on display module
The inquiry confirming phonetic entry occur, occur " confirmation ", " heavily crying out " two buttons simultaneously, button also includes " end " button；
Coupling in described step (3) is realized by the matching module in server, and the condition of coupling is set in client by party in request,
Or it is default；In described step (3), the public can set the sortord of government affairs information in the client；Duty in list
Can department information be to determine public position by locating module, and then functional department's information in area under one's jurisdiction belonging to the public is sent to row
In table；The communication of claimant in described step (4), links up as phonetic entry, or touch input；In described step (5)
The staff with social network to be server select according to the row's table on duty in memory module；By reminding mould in service end
Block, breath light module carry out sound, optical, electrical prompting, to supervise staff to respond the public as early as possible, facilitate communication；As
Really staff travels outside, and public information is forwarded to staff's client by interconnecting module, by the prompting mould of client
Block, breath light module proceed to remind；During service in described step (8) realizes, the public is existed by AsTl deposit module
Line is handled, and AsTl deposit module is according to the examination & approval submitting complete data degree, data verity to decide whether to join the civil service service end to
Link；In the process, Electronic Signature module is utilized to carry out Electronic Signature；Paid the bill by settlement module；By upper transmission module, on
Subpoena part material, the certificate material that the public uploads, can store in the server, need not again upload later, certificate expires and carries
Awake module can be reminded, and staff passes through item approval module, examines the item accepted in accordance with the law；Common for multiple departments
The application of examination & approval, by writing instructions and transfer module, in all inter-sectional circulation examination & approval；After having examined, government department is by papery certificate postal
Send the application public.
Described above is only the general introduction of technical solution of the present invention, in order to better understand the technological means of the present invention,
And can be practiced according to the content of description, below with presently preferred embodiments of the present invention and coordinate accompanying drawing describe in detail as after.
The detailed description of the invention of the present invention is shown in detail in by following example and accompanying drawing thereof.Many places of the present invention are only to the portion making improvement
Divide and be described, and other undeclared parts can realize by the state of the art, that is undeclared part is by existing
There is technology to realize, be not described in detail at this.
Accompanying drawing explanation
Accompanying drawing described herein is used for providing a further understanding of the present invention, constitutes the part of the application, this
Bright schematic description and description is used for explaining the present invention, is not intended that inappropriate limitation of the present invention.In the accompanying drawings:
Fig. 1 is the schematic diagram of a kind of online government affairs service system of the present invention.
Fig. 2 is that present system server constitutes schematic diagram.
Fig. 3 is that client of the present invention constitutes schematic diagram.
Fig. 4 is that service end of the present invention constitutes schematic diagram.
Fig. 5 is the schematic diagram that the present invention uses the method for online government affairs service system.
Detailed description of the invention
With embodiment, the technology implementation process of the present invention is described further below in conjunction with the accompanying drawings.
The user of native system is broadly divided into two classes, and the first is general user, i.e. the public's (this of request government affairs service
Application is referred to as the public)；The second is government services side, i.e. the staff of functional government departments (is referred to as work in the application
Personnel).But in practice, this two classes user identity can be changed, even if user is staff, such as industrial and commercial bureau
Staff, but he is likely to need searching power office be that it services, even if user is currently the society of the service of searching
The public, the at any time passage of time, he is likely to be examined by public affairs, and then becomes government staff.Therefore, native system is in design
The multiple module of Shi Jicheng, to adapt to the different demands of different identity user.
Embodiment 1:
The present embodiment mainly introduces the basic composition of a kind of online government affairs service system, and this system and associated components thereof
Using method, non-specified otherwise part therein use prior art realize.Specified otherwise includes in posterior embodiment
Related description and related art scheme.
As shown in Figure 1, a kind of online government affairs service system, the multiple hardware of this system integration, mainly include client, clothes
Business end and server.
Further, server includes: memory module, processing module, network interface and relay.
Described memory module, the data letter produced in the government affairs information storing government affairs service system needs and flow process
Breath.Described government affairs information includes: laws and regulations, public document, notify, announce, flow process of handling affairs.Above-mentioned government affairs information just includes
Literary composition, accountability unit and effective time section.Described government affairs information also includes functional department's information.Described functional department information includes
Office, row's table on duty, telephone number, working time, transport information and department's network address.In described government affairs service system flow process
The data message produced includes: user's registration information, query history and user's uplink data information.
Described processing module includes: communicator module, matched sub-block and monitoring submodule.
Described communicator module, for communicating with client and service end, mainly includes: broadcast submodule and short
Letter submodule.Described broadcast submodule, for pushing government notice, early warning information and emergency information to local target group
Deng, described target group include: be currently located at described local client and described government notice, early warning information and should
The client in this area under one's jurisdiction is entered in the described effective time section of anxious information etc.；Described note submodule, mainly to the registration of user
Phone number send short message, described content of short message relates to: evaluate calling information, Information Authentication, system maintenance remind, different
Often log in, payment information, etc. in one or more.By communicator module, each side user will appreciate that government affairs service
Situation, for service be smoothed out provide safeguard, it is possible to meet Network Abnormal, user be not logged in the case of primary demand,
It also is able to promote the experience of user.
Described matched sub-block, for the public's solicited message received, with the storage information in described memory module
Carry out matching primitives, be met the government affairs information of condition, and by described communicator module, be pushed to the respective column of client
In table.
Further, described matched sub-block can also be according to the location information of the public, to the government that client push is administrative
Functional department's information, described information includes: functional organization's title, office, telephone number, the working time, transport information and
Department's network address etc..
Described monitoring submodule, is mainly used in monitoring government affairs information on services and the effectiveness of user's uplink data information.
Described monitoring submodule (preferably one month) before government affairs information on services effect duration expires is reminded more in service end
New government affairs information；Before user's uplink data information (such as identity card, passport, driving license etc.) effect duration expires (preferably one
Month) remind renewal uplink data in client.
Embodiment 2:
The present embodiment realizes on the basis of previous embodiment 1, mainly introduces the composition of client.
Client, is mainly used in providing human-computer interaction interface, and the government affairs sending user's submission are asked and receive service letter
Breath.Client specifically includes that subscriber identification module, input module, locating module, signal dispatcher module, prompting module, breath light
Module, clearing mould are complained in module, reservation module, consultation module, AsTl deposit module, upper transmission module, Electronic Signature module, evaluation
Block, display module, control and processing module, local storage, buffer, network interface, public customer end/staff client
End transition module.
Described subscriber identification module, for user profile registration, read and identify user's ID authentication information.
Described input module, inputs solicited message for the public in client, mainly include voice collecting and identification module,
Image input module and touch input module.Described voice collecting and identification module, it is possible to shown by described display module
Phonetic entry interface, and ACK button, while user says solicited message, gather voice messaging, press ACK button
Afterwards, the voice messaging of user is converted into the information that system is capable of identify that by this module, and this information is by described control and process mould
Block processes, and is sent to server eventually through described signal dispatcher module by means of described network interface.
Described locating module, can be derived from independent positioning unit, it is also possible to be to transfer Virtual network operator position data,
And the data message of the map software such as Baidu's map, high moral map.
Described signal dispatcher module, for receiving and sending messages with server, service end and other clients by network interface.
Described signal dispatcher module extracts the positional information of described locating module, sends solicited message, and described positional information is contained in
Described solicited message, and described positional information can be manually entered setting by described input module, or conventional user
Address list selects.
Described prompting module, includes voice reminder submodule and submodule, described voice reminder submodule are reminded in pop-up
For receiving system pushed information, and when receiving other client-side informations, carry out sound prompting.This sound prompting is the most non-
Continuous print, sound type and alert interval can be set by user；When described pop-up reminds submodule to be used for arriving reservation
Between, and when the material uploaded of claimant will expire, carry out pop-up prompting.If desired, voice reminder subsystem can be with bullet
Window reminding subsystem matches, it is achieved the combination to claimant is reminded, and improves and reminds effect.
Described breath light module, prompting during for there is unprocessed information.At the alert interval set by prompting module
In, breath light module plays prompting function.
Described reservation module, preengages working window by the reservation interface of client and gets service sequence number, will arrive
During subscription time, by described prompting module, the public is reminded, reduce the waiting time of the public.
Described consultation module, directly exchanges with the government staff of service end for the public.Alternating current type includes
Speech exchange and written communication, wherein speech exchange can switch over written communication.
Described AsTl deposit module, submits to declaration item, described AsTl deposit module to carry according to the public online for the public
The integrity degree of friendship data, the verity etc. of data decide whether to enter the examination & approval link of service end；Described AsTl deposit module
Declare form according to the classification of declaration item prime responsibility department.
Described upper transmission module, uploads to server for the public and updates corresponding certificate material.
Described Electronic Signature module, for opening offer Electronic Signature function for examination and approval procedure and other licenses；
Described evaluation complains module, for the service of government department is made evaluation, or to the service of government department to prison
The department of examining complains.
Described settlement module, can bind bank card, can supplement with money, it is also possible to be linked to wechat wallet, Alipay etc.
Pay channel to pay.In addition to above-mentioned on-line payment mode, described settlement module, also support that aspectant barcode scanning is propped up
Pay.
Further, although native system devises all multimodes so that the user of different identity uses, but in order to
Being easy to the conversion of user identity, the client of native system also includes public customer end/staff's client transition module；The public
Client/staff's client transition module, refers to that status transformation is work by this module by general user (i.e. the public)
Personnel, such that it is able to provide service, staff's client needs to be associated with the service end of functional government departments, and passes through government
The examination & verification of functional department.
Embodiment 3:
The present embodiment realizes on the basis of previous embodiment 1 or 2, mainly introduces the composition of service end.
Service end, the government affairs request Concurrency being mainly used in receiving public's submission send information on services.Service end specifically includes that use
Family identification module, prompting module, breath light module, upper transmission module, input module, signal dispatcher module, responder module, item are examined
Criticize module, write instructions and transfer module, Charging Module, aid decision module, interconnecting module, display module, local storage, buffer, net
Network interface.
Described subscriber identification module, for user profile registration, read and identify user's ID authentication information.
Described prompting module, includes voice reminder submodule and submodule, described voice reminder submodule are reminded in pop-up
When the information receiving public's transmission, carry out sound prompting.This sound prompting is the most discrete, and user can be to sound
Type and alert interval are set；Described pop-up reminds submodule when government affairs information on services will expire, carries out pop-up
Remind.If desired, voice reminder subsystem can match with pop-up reminding subsystem, it is achieved combination is reminded, and improves and reminds effect
Really.
Described breath light module, prompting during for there is unprocessed information.At the alert interval set by prompting module
In, breath light module plays prompting function.
Described upper transmission module, uploads to server for government staff and updates government affairs information.Described government affairs information
Including: laws and regulations, public document, notify, announce, flow process of handling affairs.The above-mentioned government affairs information uploaded includes text, accountability unit
With effective time section.Described government affairs information also includes that functional department's information, described functional department information include office, on duty
Row's table, telephone number, working time, transport information and department's network address.
Described input module, inputs information on services for staff at government services end, mainly includes phonetic entry mould
Block, input through keyboard module and touch input module.
Described signal dispatcher module, for receiving and sending messages with server, client and other service ends by network interface.
Described responder module, is complained for being seeked advice from, process evaluation by described input module response, examines and process supervision
The accountability that department sends.
Described item approval module, examines, for responsibility window, department personnel, the item accepted in accordance with the law.
Described approving and forwarding module, is the supplementary module of described item approval module, jointly examines administrative thing for multiple departments
The inter-sectional circulation of item.
Described Charging Module, it is provided that a window charging function, facilitates user to pay service charge according to law.
Data are carried out deep layer excavation, filter, analyze, it is provided that colourful dynamic statement by described aid decision module
With figure, the state of the every statistical analysis of image display and trend, provide decision support for management level.
Described interconnecting module, staff can arrange signaling transfer point, enters between service end and staff's client
Row switching, either service end or staff's client all can be connected with public customer end in real time, all can be the most mutual
Logical, solve people's livelihood demand.
Interconnecting module can also be when the prompting module of service end reminds certain time dont answer further, automatically will request
Message switching, to staff's client of staff on duty, processes solicited message in time with guarantee.
Embodiment 4:
The present embodiment realizes on the basis of any one in previous embodiment 1-3, the using method of main introducing system.
See accompanying drawing 4.
A kind of using method of online government affairs service system, its step is as follows:
(1) staff uploads in server and updates government affairs information；
(2) public carries out phonetic entry on the client；
(3) government affairs information matched with public's phonetic entry forms list on the client；
(4) list formed in step (3) is consulted by the public；
(5) public's consulting result and can make three kinds of selections according to list:
Select one: selecting to carry out scene by reservation module and handle, service terminates；
Select two: handled on line by AsTl deposit module, forward step (8) to；
Select three: the public does not see and understands content, or above-mentioned government affairs information is still suffered from query, by consultation module,
Select to link up with government staff；
(6) query of the public is replied by staff by government services end or staff's client；
(7) public can make two kinds of selections according to the communication result with staff:
Select four: selecting to carry out scene by reservation module and handle, service terminates；
Select five: handled on line by AsTl deposit module, forward step (8) to；
(8) service realizes；
(9) service of staff is evaluated complaining by the public；
(10) evaluation of the public is complained and is processed by supervisory department, and feedback result.
Described step (1), staff uploads and the described government affairs information that updates includes: laws and regulations, public document,
Notify, announce, flow process etc. of handling affairs.Above-mentioned government affairs information includes text, accountability unit and effective time section.Described government affairs information is also
Include functional department's information.Described functional department information includes office, row's table on duty, telephone number, working time, friendship
Communication breath and department's network address.
In described step (2), after public's phonetic entry, on display module it would appear that to phonetic entry confirm inquiry
Ask that " confirmation ", " heavily crying out " two buttons occur simultaneously.Further button can also increase " end ".
Coupling in described step (3) is realized by the matching module in server, and the condition of coupling can be by party in request
Set in client, or default.
In described step (3), the public can set the sortord of government affairs information in the client；Duty in list
Can department information be to determine public position by locating module, and then functional department's information in area under one's jurisdiction belonging to the public is sent to row
In table.
In described step (4), the communication of claimant, can select phonetic entry, it is also possible to select touch input.
The described staff with social network in step (5) is that server is according to the row's table on duty in memory module
Select；Sound, optical, electrical prompting is carried out by prompting module, breath light module, to supervise staff as early as possible to public affairs in service end
Crowd responds, and facilitates communication；If staff travels outside, public information is forwarded to staff client by interconnecting module
End, is proceeded to remind by the prompting module of client, breath light module
During service in described step (8) realizes, the public is handled on line by AsTl deposit module, AsTl deposit module
Decide whether to join the civil service the examination & approval link of service end according to submitting complete data degree, data verity etc. to；In the process, profit
Electronic Signature is carried out by Electronic Signature module；Paid the bill by settlement module；By upper transmission module, upload certificate material, Gong Zhongshang
The certificate material passed, can store in the server, need not again upload later, and the certificate prompting module that expires can be reminded.
Staff passes through item approval module, examines the item accepted in accordance with the law；The application jointly examined for multiple departments, by criticizing
Revolving die block, in all inter-sectional circulation examination & approval；After having examined, papery certificate is mailed to the application public by government department.
Embodiment 5:
The present embodiment realizes on the basis of any one in previous embodiment 1-4, the using method of main introducing system.
Subscriber identification module, for user profile registration, read and identify user's ID authentication information.Enrollment page is only
There is " individual's registration ", i.e. can use after registration and cry out.
" in " editing data " project in individual's " center ", anyone can fill in ship-to in editing data, as
Fruit is not filled out, and need to fill in later, fill in complete when ordering, and in automatic input editing data, can typing payment refer in editing data
Stricture of vagina.
The foregoing is only the preferred embodiments of the present invention, be not limited to the present invention, for the skill of this area
For art personnel, the present invention can have various modifications and variations.All within the spirit and principles in the present invention, that is made any repaiies
Change, equivalent, improvement etc., should be included within the scope of the present invention.
Claims (10)
1. an online government affairs service system, it is characterised in that described system includes: client, service end and server, client
End, interconnected by network interface between service end and server, between client and mutual also by network interface between service end
Connection.
One the most according to claim 1 online government affairs service system, it is characterised in that described server includes: storage
Module, processing module, network interface and relay, described processing module includes: communicator module, matched sub-block and monitoring
Module.
One the most according to claim 2 online government affairs service system, it is characterised in that described memory module, is used for depositing
The data message produced in the government affairs information of storage government affairs service system needs and flow process；Described government affairs information includes: method law
Rule, code, specification, notice, notify, announce, flow process of handling affairs, above-mentioned government affairs information includes text, accountability unit and effective time
Section；Described government affairs information also includes functional department's information, and described functional department information includes office, row's table on duty, connection
It is phone, working time, transport information and department's network address；The data message produced in described government affairs service system flow process includes:
User's registration information, query history and user's uplink data information.
One the most according to claim 3 online government affairs service system, it is characterised in that described communicator module, is used for
Communicate with client and service end, include: broadcast submodule and note submodule, described broadcast submodule, for
Local target group push government notice, early warning information and emergency information, and described target group include: be currently located at described
Local client and enter this linchpin in the described effective time section of described government notice, early warning information and emergency information
The client in district；Described note submodule, for sending short message, described content of short message to the registration phone number of user
Relate to: evaluate calling information, one or more in Information Authentication, system maintenance prompting, abnormal login, payment information；Institute
State matched sub-block, for the public's solicited message received, carry out mating meter with the storage information in described memory module
Calculate, be met the government affairs information of condition, and by described communicator module, be pushed in the respective list of client；Described
Monitoring submodule, for monitoring government affairs information on services and the effectiveness of user's uplink data information.
5. according to a kind of online government affairs service system according to any one of claim 1-4, it is characterised in that described client
Including: subscriber identification module, input module, locating module, signal dispatcher module, prompting module, breath light module, reservation mould
Module, settlement module, display mould are complained in block, consultation module, AsTl deposit module, upper transmission module, Electronic Signature module, evaluation
Block, control change mould with processing module, local storage, buffer, network interface, public customer end/staff's client
Block.
One the most according to claim 5 online government affairs service system, it is characterised in that described subscriber identification module, uses
In user profile registration, read and identify user's ID authentication information；Described input module, inputs in client for the public
Solicited message, including voice collecting and identification module, image input module and touch input module；Described voice collecting and knowledge
Other module, it is possible to show phonetic entry interface, and ACK button by described display module, say solicited message user
Meanwhile, gathering voice messaging, after pressing ACK button, the voice messaging of user is converted into what system was capable of identify that by this module
Information, this information is processed with processing module by described control, and eventually through described signal dispatcher module by means of described network
Interface is sent to server；Described locating module, is independent positioning unit, or transfers Virtual network operator position data,
And the data message of third party's map software；Described signal dispatcher module, for by network interface and server, service end
Receive and send messages with other clients；Described prompting module, includes voice reminder submodule and submodule, institute's predicate are reminded in pop-up
Sound reminds submodule to be used for receiving system pushed information, and when receiving other client-side informations, carries out sound prompting, this sound
Reminding the most discrete, user selects to be set sound type and alert interval；Described pop-up reminds submodule to use
In arriving subscription time, and when the material uploaded of claimant will expire, carry out pop-up prompting；Described breath light module, uses
Prompting in time there is unprocessed information, in the alert interval set by prompting module, breath light module plays prompting function；
Described reservation module, preengages working window by the reservation interface of client and gets service sequence number, will arrive subscription time
Time, by described prompting module, the public is reminded；Described consultation module, for the government staff of the public Yu service end
Directly exchanging, alternating current type includes that speech exchange and written communication, described speech exchange can be cut with written communication
Change；Described AsTl deposit module, submits to declaration item, described AsTl deposit module to submit data to according to the public online for the public
Integrity degree, the verity of data decide whether enter service end examination & approval link；Described AsTl deposit module declare form
Classify according to declaration item responsible department；Described upper transmission module, uploads to server for the public and updates corresponding certificate material
Material；Described Electronic Signature module, for opening offer Electronic Signature function for examination and approval procedure and other licenses；Described evaluation is complained
Module, for the service of government department is made evaluation, or the service to government department is complained to supervisory department；Described knot
Calculate module, it is possible to binding bank card, supplement with money, or be linked to Third-party payment channel and pay.
7. according to a kind of online government affairs service system according to any one of claim 1-4, it is characterised in that described service end
Including: subscriber identification module, prompting module, breath light module, upper transmission module, input module, signal dispatcher module, response mould
Block, item approval module, write instructions and transfer module, Charging Module, aid decision module, interconnecting module, display module, local storage,
Buffer, network interface.
One the most according to claim 7 online government affairs service system, it is characterised in that described subscriber identification module, uses
In user profile registration, read and identify user's ID authentication information；Described prompting module, includes voice reminder submodule
Remind submodule with pop-up, during the information that described voice reminder submodule sends for receiving the public, carry out sound prompting, this sound
Sound is reminded the most discrete, and user selects to be set sound type and alert interval；Submodule is reminded in described pop-up
When government affairs information on services will expire, carry out pop-up prompting；Described breath light module, during for there is unprocessed information
Reminding, in the alert interval set by prompting module, breath light module plays prompting function；Described upper transmission module, is used for
Government staff upload and update government affairs information to server, and described government affairs information includes: laws and regulations, code, specification, logical
Accuse, notify, announce, flow process of handling affairs, the above-mentioned government affairs information uploaded includes text, accountability unit and effective time section, described political affairs
Business information also includes that functional department's information, described functional department information include office, row's table on duty, telephone number, work
Time, transport information and department's network address；Described input module, inputs information on services, bag for staff at government services end
Include voice input module, input through keyboard module and touch input module；Described signal dispatcher module, is used for passing through network interface
Receive and send messages with server, client and other service ends；Described responder module, for consulting by described input module response
Ask, process evaluation complaint, examine and process the accountability that supervisory department sends；Described item approval module, for responsibility window, portion
Door staff examines the item accepted in accordance with the law；Described approving and forwarding module, is the supplementary module of described item approval module, for many
Individual department examines the inter-sectional circulation of administrative item jointly；Described Charging Module, it is provided that a window charging function, facilitates user to depend on
Service charge is paid according to law；Data are carried out deep layer excavation, filter, analyze, it is provided that be colourful by described aid decision module
Dynamic statement and figure, the state of the every statistical analysis of image display and trend, provide decision support for management level；Described switching
Module, arranges signaling transfer point, transfers between service end and staff's client, and either service end still works people
Member's client all can be connected with public customer end in real time, all can intercommunication in time.
9. the method for the online government affairs service system used according to any one of claim 1-8, it is characterised in that described
Method comprises the steps:
(1) staff uploads in server and updates government affairs information；
(2) public carries out phonetic entry on the client；
(3) government affairs information matched with public's phonetic entry forms list on the client；
(4) list formed in step (3) is consulted by the public；
(5) public's consulting result and can make three kinds of selections according to list:
Select one: selecting to carry out scene by reservation module and handle, service terminates；
Select two: handled on line by AsTl deposit module, forward step (8) to；
Select three: the public does not see and understands content, or above-mentioned government affairs information is still suffered from query, by consultation module, select
Link up with government staff；
(6) query of the public is replied by staff by government services end or staff's client；
(7) public can make two kinds of selections according to the communication result with staff:
Select four: selecting to carry out scene by reservation module and handle, service terminates；
Select five: handled on line by AsTl deposit module, forward step (8) to；
(8) service realizes；
(9) service of staff is evaluated complaining by the public；
(10) evaluation of the public is complained and is processed by supervisory department, and feedback result.
Method the most according to claim 9, it is characterised in that described step (1), staff uploads and updates
Described government affairs information includes: laws and regulations, code, specification, notice, notify, announce, flow process of handling affairs, above-mentioned government affairs information includes
Text, accountability unit and effective time section；Described government affairs information also includes functional department's information, described functional department information bag
Include office, row's table on duty, telephone number, working time, transport information and department's network address；In described step (2), the public
After phonetic entry, it would appear that the inquiry that phonetic entry is confirmed on display module, occur that " confirmation ", " heavily crying out " two are pressed simultaneously
Button, button also includes " end " button；Coupling in described step (3) is realized by the matching module in server, coupling
Condition is set in client by party in request, or default；In described step (3), the public can set government affairs in the client
The sortord of information；Functional department's information in list is to determine public position by locating module, and then by belonging to the public
Functional department's information in area under one's jurisdiction is sent in list；The communication of claimant in described step (4), links up as phonetic entry, or
Person's touch input；What the described staff with social network in step (5) was server according in memory module is on duty
Row's table selects；Sound, optical, electrical prompting is carried out by prompting module, breath light module, to supervise staff as early as possible in service end
The public is responded, facilitates communication；If staff travels outside, public information is forwarded to staff by interconnecting module
Client, is proceeded to remind by the prompting module of client, breath light module；During service in described step (8) realizes,
The public is handled on line by AsTl deposit module, and AsTl deposit module according to submission complete data degree, the decision of data verity is
The examination & approval link of the no service end that joins the civil service；In the process, Electronic Signature module is utilized to carry out Electronic Signature；By clearing mould
Block is paid the bill；By upper transmission module, upload certificate material, the certificate material that the public uploads, can store in the server, be not required to later
Again upload, the certificate prompting module that expires can be reminded, and staff passes through item approval module, and examination & approval accept in accordance with the law
Item；The application jointly examined for multiple departments, by writing instructions and transfer module, in all inter-sectional circulation examination & approval；After having examined,
Papery certificate is mailed to the application public by government department.
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