CN105303300A - Intelligent product maintenance platform system and intelligent product maintenance method - Google Patents
Intelligent product maintenance platform system and intelligent product maintenance method Download PDFInfo
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- CN105303300A CN105303300A CN201510654306.3A CN201510654306A CN105303300A CN 105303300 A CN105303300 A CN 105303300A CN 201510654306 A CN201510654306 A CN 201510654306A CN 105303300 A CN105303300 A CN 105303300A
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Abstract
The invention discloses an intelligent product maintenance platform system and an intelligent product maintenance method. The intelligent product maintenance platform system comprises a user management unit, an online management unit, a client service unit, a network payment management unit, an after-sell service unit, etc. The user management unit, the online management unit, the client service unit, the network payment management unit and the after-sell service unit respectively comprise a plurality of functional modules. According to the intelligent product maintenance platform system, maintenance personnel, clients and a third-party institution are combined in a unified platform, thereby realizing online maintenance request by the clients and off-line service of the maintenance personnel. Not only is quick home maintenance facilitated, but also online querying for the maintenance process and objective evaluation for maintenance quality by the client are facilitated. Furthermore intelligent product maintenance platform system and the intelligent product maintenance method can realize functions of in-time online payment, etc.
Description
Technical field
The present invention be more particularly directed to a kind of "smart" products maintenance platform system, under it can realize network online booking for maintenance and line, maintenance personal makes house calls.
Background technology
At present, all kinds of electrical equipment is widely spread at daily life, career field.And for this type of electrical equipment timely maintenance, safeguard also become general social demand, thus, all kinds of repair and maintenance service unit also arises at the historic moment.But the service quality that these repair and maintenance service units provide is uneven, and it is opaque mostly to there is price, response not in time, is served not in place.Customer selecting is limited in scope, and complains without door, lacks the defects such as third-party monitoring.
And on the other hand, for numerous specialized maintenance personnel, repair and maintenance company, being generally faced with again such as client's skewness, portfolio is unstable, and be difficult to give full play to one's professional knowledge or skill this type of problem, causes cost of serving, quality to be more difficult to effective control.
Summary of the invention
Fundamental purpose of the present invention is to provide a kind of "smart" products maintenance platform system and method thereof, to overcome the deficiencies in the prior art.
For realizing aforementioned invention object, the technical solution used in the present invention comprises:
In some embodiments provide a kind of "smart" products maintenance platform system, it comprises:
Service management unit, at least in order to keeper and comprise maintaining unit, maintenance personal, the third party that may exist and client user registration is provided and logs in port and carry out Password Management, and authority corresponding to user give according to user profile, and classification rights management is carried out to different access person;
Online management unit, the information at least in order to submit to user manages and issues, and realizes information interaction between users, and realizes user authority management;
Customer service unit, at least in order to issue trading rules to user, and to make between user and/or can online exchange between user and keeper, and receives and the confession of recording user, need information;
Network payment administrative unit, at least in order to manage the transaction betided between user and/or between user and bank and/or between user and keeper;
After sale service unit, at least in order to issue after sale service rule to user, and the trading activity between user is followed the tracks of, management and control and evaluation.
Further, described service management unit can comprise:
User's registration logs in port, at least in order to enable maintaining unit and/or maintenance personal, the third party that may exist and client register and log in described "smart" products maintenance platform system;
Keeper registers login-port, at least in order to enable keeper register and to log in described "smart" products maintenance platform system;
Password Management unit, time at least in order to log in this "smart" products maintenance platform system to user and keeper, required password manages;
And user authority management module, at least gives different user or the different access rights of keeper, and manages visitor's authority at different levels in order to the information provided in time registering according to user and keeper.
Further, described online management unit can comprise:
Advertising management module, the advertising message at least in order to issue user manages;
System modified module, at least for selecting functional module in the additions and deletions of described "smart" products maintenance platform system;
Online information update module, the information at least in order to issue keeper and/or user carries out selective updating management;
User authority setting module, at least in order to arrange user right and to manage;
Information collection module, at least in order to collect the Transaction Information produced between user;
And, external linkage and search port.
Further, described customer service unit can comprise:
Trading rules release module, at least in order to issue trading rules to client, maintaining unit and/or maintenance personal and the third party that may exist;
Online exchange module, at least in order to make managerial personnel and the online exchange of user's energy;
Service item is issued and is ordered module, at least in order to client's issuing service project list, and receives the service order requirement that client submits to;
Transaction Information acquisition module, at least in order to collect and record client and the Transaction Information that produces between maintaining unit and/or maintenance personal.
Further, described network payment administrative unit can comprise:
Supplement administration module with money, at least in order to manage the charging information of client;
Customer statement administration module, at least in order to manage the consumer record of client and left fund;
Client transfers accounts module, at least for managing the transfer information of client;
Bank transaction module, at least in order to manage the bank transaction process between user;
Financial statistics analysis module, at least in order to carry out statistical study to financial relevant information;
And internal memory fire wall arranges module.
Further, described after sale service unit can comprise:
Rule release module after sale, at least in order to issue rule after sale to user;
Cancel the order processing module, the request of cancelling the order at least in order to submit to user processes;
Complaint management module, the complaint request at least in order to submit to client manages;
Additionally provide a kind of "smart" products maintaining method in certain embodiments, mainly realize according to described "smart" products maintenance platform system, described method comprises:
Customer experience is demonstrate,proved by rear, registers and log in port to enter described plateform system from user,
Customer selecting required service project,
Client confirms required service project, and by the suitable maintaining unit of described plateform system Auto-matching or maintenance personal, and sends the other side's relevant information respectively to client and this suitable maintaining unit or maintenance personal,
If client confirms selected this suitable maintaining unit or maintenance personal, then described plateform system confirms an order effectively, otherwise then described plateform system confirms an order invalid, and client need reselect required service project,
For valid order, maintaining unit or maintenance personal provide maintenance service according to sequence information to customers' place, and according to field condition determination maintenance content and assessment maintenance cost, and generate maintenance service list, then by maintenance service single upload to described plateform system,
The information of client's foundation maintenance service list, defrayment on described plateform system, and maintaining unit or maintenance personal's service quality are evaluated;
After described plateform system acquires money information, confirm that maintenance service completes.
Further, described "smart" products maintaining method also can comprise: after client logs in described plateform system, with contact staff's online exchange, and selects and confirms required service project.
Further, described "smart" products maintaining method also can comprise: after described plateform system sends the other side's relevant information respectively to client and this suitable maintaining unit or maintenance personal, contact staff also online lower with client and this suitable maintaining unit or maintenance personal contact, to eliminate invalid order.
Further, described "smart" products maintaining method also can comprise: described plateform system, according to the accumulative evaluating data of client to maintaining unit or maintenance personal's service quality, carries out differentiated control to maintaining unit or maintenance personal.
Further, described "smart" products maintaining method also can comprise:
After client confirms required service project, the third party suitable by described plateform system Auto-matching, and respectively to client, this suitable the third party and this suitable maintaining unit or maintenance personal's transmission relevant information each other,
If client confirms this suitable the third party selected and this suitable maintaining unit or maintenance personal, then described plateform system confirms an order effectively, otherwise then described plateform system confirms an order invalid, and client need reselect required service project,
For valid order, the third party provides respective resources, and maintaining unit or maintenance personal provide maintenance service according to sequence information to customers' place, and according to field condition determination maintenance content and assessment maintenance cost, and generate maintenance service list, again by maintenance service single upload extremely described plateform system
The information of client's foundation maintenance service list, defrayment on described plateform system, and the third party, maintaining unit or maintenance personal's service quality are evaluated.
Further, described "smart" products maintaining method also can comprise: managerial personnel examine maintenance personal and/or maintaining unit down and/or on line online, and examination by and after professional training, by the database that "smart" products maintenance platform system described in relevant maintenance personal and/or maintaining unit Data Enter comprises.
Compared to prior art, advantage of the present invention comprises: provide a kind of "smart" products maintenance platform system and method, it can collect vast maintaining unit, maintenance personal, client, the third party in the unified platform, realize Client line reports for repairment with maintenance personal's line under serve, not only be beneficial to maintenance of fast visiting, also be convenient to client's online query maintenance process and objective evaluation is carried out to repair quality, also can realize the functions such as timely on-line payment.
Accompanying drawing explanation
Fig. 1 is the fundamental diagram of "smart" products maintenance platform system of the present invention;
Fig. 2 is the part frame figure of a kind of "smart" products maintenance platform system in the present invention one exemplary embodiments;
Fig. 3 is the integration process flow diagram of maintenance personal in the present invention one exemplary embodiments;
Fig. 4 is the integration process flow diagram of maintaining unit in the present invention one exemplary embodiments;
Fig. 5 reports process flow diagram for repairment in the present invention one exemplary embodiments.
Embodiment
In view of deficiency of the prior art, inventor, through studying for a long period of time and putting into practice in a large number, is proposed technical scheme of the present invention.To be further explained this technical scheme, its implementation process and principle etc. in conjunction with some embodiments and accompanying drawing as follows.
In an exemplary embodiments of the present invention, provide a kind of "smart" products maintenance platform system, it comprises:
Service management unit, in order to keeper and comprise maintaining unit, maintenance personal, the third party that may exist and client user registration is provided and logs in port and carry out Password Management, and authority corresponding to user give according to user profile, and classification rights management is carried out to different access person;
Online management unit, the information in order to submit to user manages and issues, and realizes information interaction between users, and realizes user authority management;
Customer service unit, in order to issue trading rules to user, and to make between user and/or can online exchange between user and keeper, and receives and the confession of recording user, need information;
Network payment administrative unit, in order to manage the transaction betided between user and/or between user and bank and/or between user and keeper;
After sale service unit, in order to issue after sale service rule to user, and the trading activity between user is followed the tracks of, management and control and evaluation.
Among some comparatively specific embodiment, described service management unit can comprise:
User's registration logs in port, registers and log in described "smart" products maintenance platform system in order to enable maintaining unit and/or maintenance personal, the third party that may exist and client;
Keeper registers login-port, registers and log in described "smart" products maintenance platform system in order to enable keeper;
Password Management unit, during in order to log in this "smart" products maintenance platform system to user and keeper, required password manages;
And user authority management module, gives different user or the different access rights of keeper, and manages visitor's authority at different levels in order to the information provided in time registering according to user and keeper.
Among some comparatively specific embodiment, described online management unit can comprise:
Advertising management module, manages in order to the advertising message issued user;
System modified module, for selecting functional module in the additions and deletions of described "smart" products maintenance platform system;
Online information update module, carries out selective updating management in order to the information issued keeper and/or user;
User authority setting module, in order to arrange user right and to manage;
Information collection module, in order to collect the Transaction Information produced between user;
And, external linkage and search port.
Among some comparatively specific embodiment, described customer service unit can comprise:
Trading rules release module, in order to issue trading rules to client, maintaining unit and/or maintenance personal and the third party that may exist;
Online exchange module, in order to make managerial personnel and the online exchange of user's energy;
Service item is issued and is ordered module, in order to client's issuing service project list, and receives the service order requirement that client submits to;
Transaction Information acquisition module, in order to collect and record client and the Transaction Information that produces between maintaining unit and/or maintenance personal.
Among some comparatively specific embodiment, described network payment administrative unit can comprise:
Supplement administration module with money, in order to manage the charging information of client;
Customer statement administration module, in order to manage the consumer record of client and left fund;
Client transfers accounts module, for managing the transfer information of client;
Bank transaction module, in order to manage the bank transaction process between user;
Financial statistics analysis module, in order to carry out statistical study to financial relevant information;
And internal memory fire wall arranges module.
Among some comparatively specific embodiment, described after sale service unit can comprise:
Rule release module after sale, in order to issue rule after sale to user;
To cancel the order processing module, process in order to the request of cancelling the order submitted to user;
Complaint management module, manages in order to the complaint request submitted to client;
And a kind of "smart" products maintaining method realized according to described "smart" products maintenance platform system can comprise:
Customer experience is demonstrate,proved by rear, registers and log in port to enter described plateform system from user,
Customer selecting required service project,
Client confirms required service project, and by the suitable maintaining unit of described plateform system Auto-matching or maintenance personal, and sends the other side's relevant information respectively to client and this suitable maintaining unit or maintenance personal,
If client confirms selected this suitable maintaining unit or maintenance personal, then described plateform system confirms an order effectively, otherwise then described plateform system confirms an order invalid, and client need reselect required service project,
For valid order, maintaining unit or maintenance personal provide maintenance service according to sequence information to customers' place, and according to field condition determination maintenance content and assessment maintenance cost, and generate maintenance service list, then by maintenance service single upload to described plateform system,
The information of client's foundation maintenance service list, defrayment on described plateform system, and maintaining unit or maintenance personal's service quality are evaluated;
After described plateform system acquires money information, confirm that maintenance service completes.
Wherein, after client logs in described plateform system, can with contact staff's online exchange, and select and confirm required service project.
Wherein, after described plateform system sends the other side's relevant information respectively to client and this suitable maintaining unit or maintenance personal, contact staff also can online lower with client and this suitable maintaining unit or maintenance personal contact, to eliminate invalid order.
Wherein, described plateform system also according to the accumulative evaluating data of client to maintaining unit or maintenance personal's service quality, can carry out differentiated control to maintaining unit or maintenance personal.
Wherein, after client confirms required service project, the third party suitable by described plateform system Auto-matching, and respectively to client, this suitable the third party and this suitable maintaining unit or maintenance personal's transmission relevant information each other,
If client confirms this suitable the third party selected and this suitable maintaining unit or maintenance personal, then described plateform system confirms an order effectively, otherwise then described plateform system confirms an order invalid, and client need reselect required service project,
For valid order, the third party provides respective resources, and maintaining unit or maintenance personal provide maintenance service according to sequence information to customers' place, and according to field condition determination maintenance content and assessment maintenance cost, and generate maintenance service list, again by maintenance service single upload extremely described plateform system
The information of client's foundation maintenance service list, defrayment on described plateform system, and the third party, maintaining unit or maintenance personal's service quality are evaluated.
Wherein, managerial personnel also can examine maintenance personal and/or maintaining unit down and/or on line online, and examination by and after professional training, by the database that "smart" products maintenance platform system described in relevant maintenance personal and/or maintaining unit Data Enter comprises.
Refer to again shown in Fig. 1 ~ Fig. 4, in of the present invention one more specifically embodiment, a kind of "smart" products service system platform is formed primarily of user's registration management unit (user mainly comprises maintenance personal, cooperative venture, producer, client), network platform updating block, customer sales center, network payment administrative unit, after sale service unit etc. 5 part.User's registration management unit comprises maintenance personal, cooperative venture, producer, client etc., and user registers login, keeper registers login, Password Management, user authority management functional module, mainly utilize data base authority technology that visitor's authority at different levels is given integrated system management; Network system platform updating block mainly comprises: advertising management module, system modified module, online information update module, user authority setting, marketing information gather, external linkage and function of search; Customer sales unit comprises client's notice and gathers management with trading rules, online instant chat, speech exchange, subscribed services project, marketing information; Network payment administrative unit mainly comprise supplement administration module with money, customer statement administration module, client transfer accounts module, bank transaction module, financial statistics analysis module, internal memory fire wall arrange module more can region; Client's after sale service unit mainly comprises rule, processing module of cancelling the order, complaint management module, consumers' opinions administration module after sale.
Refer to Fig. 5, it illustrates a complete business flow process of the present embodiment:
Client can online on lower or line, such as input user name password by calling or log in website/micro-letter public number/APP etc., whether correctly verify, if correctly enter next step to select service, communication can be carried out by online chatting instrument by the transmission mode such as voice, word and contact staff during selection, confirm after choosing service item, the maintenance personal near system meeting Auto-matching, system can send repair message automatically to client and maintenance personal.Attendant carries out phone confirmation to client, maintenance personal respectively.Occur to reduce invalid order.When client is reluctant to confirm, can again return to selection service item.After maintenance personal receives repair message, facilitate time on-site maintenance according to client, maintenance personal is according to actual conditions assessment maintenance cost, and fill in maintenance service list, maintenance service list comprises maintenance content, the contents such as maintenance cost; After client signs confirmation, upload maintenance service list to service platform by maintenance personal, the customer selecting easily means of payment pays, and password bad returns, and correctly enters account, pays, and the reimbursement of expense of payment is to network platform center.Client carries out objective appraisal according to the repair of maintenance personal to service.After received payment information is looked at system platform center, confirm that maintenance completes, according to client to the evaluation cumulative data of maintenance personal (repair company), differentiated control is carried out to maintenance personal (repair company).A complete maintenance flow completes at this point.
Wherein, required accessory etc. can be coordinated according to the requirement of client or maintenance personal by the third party provides.
The present invention effectively cover subscription client registration login management, supplement management with money, the registration management of producer's client, client can be realized by this platform effectively to report for repairment, pay, inquire about, evaluate, higher network click rate and utilization rate can be attracted, along with the raising of clicking rate, increasing advertising income also can provide strong financial support for the circulation of website fund.The foundation of this system, for producer, can be spent less expense to do wider publicity, can be served timely and effectively for the customer, reduce expense, for maintenance personal, improve efficiency, expanded business channel, added benefit.
Should be appreciated that above-described embodiment is only and technical conceive of the present invention and feature are described, its object is to person skilled in the art can be understood content of the present invention and implement according to this, can not limit the scope of the invention with this.All equivalences done according to Spirit Essence of the present invention change or modify, and all should be encompassed within protection scope of the present invention.
Claims (10)
1. a "smart" products maintenance platform system, is characterized in that comprising:
Service management unit, at least in order to keeper and comprise maintaining unit, maintenance personal, the third party that may exist and client user registration is provided and logs in port and carry out Password Management, and authority corresponding to user give according to user profile, and classification rights management is carried out to different access person;
Online management unit, the information at least in order to submit to user manages and issues, and realizes information interaction between users, and realizes user authority management;
Customer service unit, at least in order to issue trading rules to user, and to make between user and/or can online exchange between user and keeper, and receives and the confession of recording user, need information;
Network payment administrative unit, at least in order to manage the transaction betided between user and/or between user and bank and/or between user and keeper;
After sale service unit, at least in order to issue after sale service rule to user, and the trading activity between user is followed the tracks of, management and control and evaluation.
2. "smart" products maintenance platform system according to claim 1, is characterized in that described service management unit comprises:
User's registration logs in port, at least in order to enable maintaining unit and/or maintenance personal, the third party that may exist and client register and log in described "smart" products maintenance platform system;
Keeper registers login-port, at least in order to enable keeper register and to log in described "smart" products maintenance platform system;
Password Management unit, time at least in order to log in this "smart" products maintenance platform system to user and keeper, required password manages;
And user authority management module, at least gives different user or the different access rights of keeper, and manages visitor's authority at different levels in order to the information provided in time registering according to user and keeper.
3. "smart" products maintenance platform system according to claim 1, is characterized in that described online management unit comprises:
Advertising management module, the advertising message at least in order to issue user manages;
System modified module, at least for selecting functional module in the additions and deletions of described "smart" products maintenance platform system;
Online information update module, the information at least in order to issue keeper and/or user carries out selective updating management;
User authority setting module, at least in order to arrange user right and to manage;
Information collection module, at least in order to collect the Transaction Information produced between user;
And, external linkage and search port.
4. "smart" products maintenance platform system according to claim 1, is characterized in that described customer service unit comprises:
Trading rules release module, at least in order to issue trading rules to client, maintaining unit and/or maintenance personal and the third party that may exist;
Online exchange module, at least in order to make managerial personnel and the online exchange of user's energy;
Service item is issued and is ordered module, at least in order to client's issuing service project list, and receives the service order requirement that client submits to;
Transaction Information acquisition module, at least in order to collect and record client and the Transaction Information that produces between maintaining unit and/or maintenance personal.
5. "smart" products maintenance platform system according to claim 1, is characterized in that described network payment administrative unit comprises:
Supplement administration module with money, at least in order to manage the charging information of client;
Customer statement administration module, at least in order to manage the consumer record of client and left fund;
Client transfers accounts module, at least for managing the transfer information of client;
Bank transaction module, at least in order to manage the bank transaction process between user;
Financial statistics analysis module, at least in order to carry out statistical study to financial relevant information;
And internal memory fire wall arranges module.
6. "smart" products maintenance platform system according to claim 1, is characterized in that described after sale service unit comprises:
Rule release module after sale, at least in order to issue rule after sale to user;
Cancel the order processing module, the request of cancelling the order at least in order to submit to user processes;
Complaint management module, the complaint request at least in order to submit to client manages;
And consumers' opinions administration module, the suggestion at least in order to submit to user manages.
7. a "smart" products maintaining method, mainly realizes according to the "smart" products maintenance platform system according to any one of claim 1-6, it is characterized in that described method comprises:
Customer experience is demonstrate,proved by rear, registers and log in port to enter described plateform system from user,
Customer selecting required service project,
Client confirms required service project, and by the suitable maintaining unit of described plateform system Auto-matching or maintenance personal, and sends the other side's relevant information respectively to client and this suitable maintaining unit or maintenance personal,
If client confirms selected this suitable maintaining unit or maintenance personal, then described plateform system confirms an order effectively, otherwise then described plateform system confirms an order invalid, and client need reselect required service project,
For valid order, maintaining unit or maintenance personal provide maintenance service according to sequence information to customers' place, and according to field condition determination maintenance content and assessment maintenance cost, and generate maintenance service list, then by maintenance service single upload to described plateform system,
The information of client's foundation maintenance service list, defrayment on described plateform system, and maintaining unit or maintenance personal's service quality are evaluated;
After described plateform system acquires money information, confirm that maintenance service completes.
8. "smart" products maintaining method according to claim 7, is characterized in that:
Described "smart" products maintaining method also comprises: after client logs in described plateform system, with contact staff's online exchange, and selects and confirms required service project;
And/or, described "smart" products maintaining method also comprises: after described plateform system sends the other side's relevant information respectively to client and this suitable maintaining unit or maintenance personal, contact staff also online lower with client and this suitable maintaining unit or maintenance personal contact, to eliminate invalid order;
And/or described "smart" products maintaining method also comprises: described plateform system, according to the accumulative evaluating data of client to maintaining unit or maintenance personal's service quality, carries out differentiated control to maintaining unit or maintenance personal.
9. "smart" products maintaining method according to claim 7, characterized by further comprising:
After client confirms required service project, the third party suitable by described plateform system Auto-matching, and respectively to client, this suitable the third party and this suitable maintaining unit or maintenance personal's transmission relevant information each other,
If client confirms this suitable the third party selected and this suitable maintaining unit or maintenance personal, then described plateform system confirms an order effectively, otherwise then described plateform system confirms an order invalid, and client need reselect required service project,
For valid order, the third party provides respective resources, and maintaining unit or maintenance personal provide maintenance service according to sequence information to customers' place, and according to field condition determination maintenance content and assessment maintenance cost, and generate maintenance service list, again by maintenance service single upload extremely described plateform system
The information of client's foundation maintenance service list, defrayment on described plateform system, and the third party, maintaining unit or maintenance personal's service quality are evaluated.
10. "smart" products maintaining method according to claim 7, characterized by further comprising: managerial personnel examine maintenance personal and/or maintaining unit down and/or on line online, and examination by and after professional training, by the database that "smart" products maintenance platform system described in relevant maintenance personal and/or maintaining unit Data Enter comprises.
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| CN107622790A (en) * | 2017-09-22 | 2018-01-23 | 国药医工（南通）医学工程技术有限公司 | A kind of Medical Devices full life cycle management method |
| CN108009645A (en) * | 2017-11-28 | 2018-05-08 | 上海毅舒空调工程科技有限公司 | A kind of air-conditioning service platform |
| CN108197720A (en) * | 2018-03-15 | 2018-06-22 | 东莞市索康自动化设备有限公司 | A kind of mobile maintenance service system of automation equipment |
| CN108416601A (en) * | 2018-03-27 | 2018-08-17 | 广州合众生物科技有限公司 | A kind of after services of product system and method applied in difference quotient city |
| CN108961000A (en) * | 2018-07-04 | 2018-12-07 | 北京量子保科技有限公司 | A kind of order automatic generation method, system, medium and electronic equipment |
| CN109214532A (en) * | 2018-09-21 | 2019-01-15 | 吴联星 | Nine core intelligence operation management servers and method based on water purification industry |
| CN109508896A (en) * | 2018-11-29 | 2019-03-22 | 深圳市中企工联保家电服务有限公司 | A kind of after-sale service trustship method and system based on household electrical appliances shared platform |
| CN110223003A (en) * | 2019-06-20 | 2019-09-10 | 河北识缘信息科技发展有限公司 | A kind of management system of user information |
| CN112950149A (en) * | 2021-02-02 | 2021-06-11 | 广东工程宝科技有限公司 | User-defined configuration system and method for maintenance platform and storage medium |
| CN113011615A (en) * | 2021-04-23 | 2021-06-22 | 贵州兴泰科技有限公司 | Technician on-line management system |
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