CN102930485A - Five-star hotel management system - Google Patents

Abstract

The invention discloses a five-star hotel management system which covers each department of hole management, absorbs essence of foreign famous hotel management systems, combines with domestic management characteristics, provides various integrated information and detailed information, helps to manage, supervise and assist general operation of hotels, and not only embodies a strict control principle, but also satisfies with demands of flexible management of each hotel. The development of the system completely adopts development tools of Microsoft company, so that the five-star hotel management system is well compatible with the WINDOWS operating system of Microsoft; hardware environment adopts a client/server (C/S) system structure; a network operating system adopts WINDOWSXP; a database adopts SQLSERVER large-scale data; a client adopts a WINDOWS98/2000/XP operating system; an application system adopts a C/S three-tier architecture design idea; a front end adopts a VB (Visual Basic) development tool of Microsoft which has abundant controls and uses a plenty of WINDOWSAPI functions, so that Visual Basic of the information in the hotel management is embodied fully; through three-level user authority control of a network operating system, a database system and a front-end application system, good safety and good reliability of the system are realized; and the application software of the system is named wyq-jdglxt.

Description

Deluxe hotel's management system

One, technical field

At present, the growth at full speed of China's economic, domestic hotel industry has entered a flourish period, but along with the aggravation of field, hotel competition, between the hotel contention of traveller more and more fierce, the profit margin of room sale is more and more less, the hotel need to use more effective information-based means, expand management space, cut operating costs, improve management and decision efficient;And the design concept that traditional Hospitality management system is only served as theme to strengthen financial management can't satisfy the needs of modern hotels field comprehensive information management; The informationization of deluxe hotel's management system, intellectuality, robotization are played important effect in the field, hotel.

Two, technical background

Under new race condition, hotel industry begins to inquire after the effective way of how setting up new advantage and obtaining to be higher than the average level rate of profit.Wherein the most effective means are exactly large-scale application advanced person's informationization, intelligent automation, change traditional hotel industry competitive way and management model, by reproducing of hotel business flow process, optimize hotel's value chain, and then win new competitive edge; The purpose of market competition is profit, rather than exchange the low hotel occupancy rate of benefit for to sacrifice profit, it more is not the effective ways of expanding traveller that price gives a discount, and breaks price barrier in the past, and the emphasis of hotel's competition is embodied on the service differences that each hotel provides the most at last; Along with high-tech progress and development, cause people's social relationships, concept, life style to be in inevitably among the variation, this has just created new competition carrier to hotel industry, by network publicity corporate image, carries out the ONLINE guest room, allow the guest understand hardware and the software facility in hotel, long-range reservation is carried out in the service of selecting them to need, finally brings more traveller for the hotel, and hotel and client be by online communation, and then humanized service is provided; How fully to hold client's demand, obtain to greatest extent customer satisfaction, just become the most basic competitive edge place, each hotel, and everything key behind rwan management solution RWAN just; Import The technical background of advanced deluxe hotel's management system,Can greatly improve traditional hotel management, make intercommunication between each system of hotel, interconnected, interoperability, act in accordance with the division of their functions and duties, Each performs its own functions, unified allocation of resources, coordination operation; Concerning the operator, by to the using and have enough to meet the need of hotel's assets, so that owner's the maintenance and appreciation of assets value; By cultivating the client to the trust and loyalty of hotel's brand, externally develop extensive and lasting traveller, be the important guarantee of realizing hotel's operation revenue; Raise the management level simultaneously, rationally be controlled to

This expense also is the emphasis that improves hotel's profit; Import the technical background of deluxe hotel's management system, its informationization, intelligent automation background, internationalization internationalization, networking, high efficiency, the dirigibility in hotel will be played to the management level in hotel crucial effect, and that whether the core of outstanding deluxe hotel's management system has is multiple functional, management mode is advanced, stable, maintenance upgrade convenient, the Installation and Debugging feasibility is strong software and powerful perfect technology reinforcement; The hotel industry future developing trend must propose higher requirement to its relevant industries, hotel's brand and management standardization will become the core competitiveness of hotel management company, reach win-win by making trade brand, output advanced management theory, professional division Collaboration, will become hotel industry and manage international only way;

Shanghai Yanqing Electronics Co., Ltd. is a new high-tech enterprise that takes, specializes in design of hardware and software, exploitation, the system integration and technical support with scientific and technological development as the leading factor.Company has research and development of software personnel and the core technology product of a collection of experienced, technology specialty, and endeavouring to become in the industry, the most trustworthy information application platform, solution merchant and service provider are the foundation of in recent years fast development of company.From 1992, company was just with the core of hotel management total solution as company's Future Services Development, and set about five-star ^@The exploitation of Hospitality management system and development; During the last ten years, my company is according to the hotel management development trend in future, constantly draw the elite of advanced in the world hotel information management, courageously quote the latest technology of computer software and hardware, and under a collection of hotel management personnel close fit that is rich in the advanced management experience, make the hotel information management of my company

System constantly weeds out the old and bring forth the new, and with the outstanding stability of product, superpower applicability, the commerciality of height, is in all the time in the industry leading water; Company specialty and perfect technology reinforcement fully take into account the demand of user individual management, and market-oriented, client has ensured different demands and the maximum benefit of terminal client for this research and development design concept.Company successively researches and develops and has released the products such as " on grind the board food management system ", " on grind board VOD VOD system ", " on grind the board purchase, sales and inventory management system " " on grind the board card system ", " on grind board deluxe hotel management system " as the brand product of company, be a complete function, easily expand, the hotel information of new generation system of easy to operate, safety and stability.Owing to having adopted very flexibly modular structure, therefore can freely select different types of version according to the actual conditions in hotel, make it to be widely applicable for the hotel of different star criterias, through repeatedly estimating, user's practical application becomes a cover advanced person of in the industry approval, practical hotel information management system; At present, company will tightly hold the pulse of following hotel information management, Factualism and Innovation is with keen determination, adhere to that brand is core

Management philosophy is with novel market Compete the relation of closingSeek common Long-term Development Strategy.

  

Three, the patent of invention content

1, general introduction

Application along with computing machine and network technology thereof, increasing new technology is applied in the hotel and promotes, high speed development increasingly sharpens with grasp and the relative contradiction that falls behind of operational capability of hotel information technology, can not give full play to the maximum effect of management system, greatly hinder the hotel and expanded in the marketing of cybertimes, directly affected the lifting of performance and the competitiveness of hotel administration.The future developing trend of market economy will be The market segments, professional division, Collaboration, advantage are shared For the above contradiction that produces, namely need specialized company to bear the technology reinforcement in hotel, offer the comprehensive service of hotel's application facet, from the technical support to the staff training, be implemented into maintenance management from system applies, help the hotel application of new technology to be changed into the source of profit, comprehensive service will bring to the management in hotel huge competitive edge:

☆ Specialized management can guarantee to greatest extent that the facility in hotel is brought into play its maximum efficiency, makes owner's input can obtain good repayment;

☆ The hotel can in time be understood use dynamically, obtain relevant information, hold the developing direction of new technology, the management level in General Promotion hotel;

☆ Reduced the maintenance management expense, reduced purchase cost, can reasonably carry out upgrading and the transformation of system, protected the original investment in hotel, made its value preserving synergy;

☆ Eliminate " information island " effect in hotel, the discrete state of department's barrier, IT resource will be integrated under will and optimizing in the unified management of the whole resource of enterprise;

☆ Rely on specialized technical support, the hotel can be reduced employ large quantities of special purpose computer personnel, not only saved a large sum of personal expenditures, can also obtain more professional service;

Providing of informatization total solution is provided always in company, in the process of constantly bringing forth new ideas, accumulating, pays close attention to client's actual demand constantly, in conjunction with advanced technology and perfect service, allows the informatization of enterprise bring into play real benefit; Hotel system development Experience and the optimized solution of Shanghai Yanqing Electronics Co., Ltd. more than ten years, base oneself upon the industry front end, constantly improve existing system in conjunction with high-tech means, make Shanghai grind that celebrating electronics hotel system function is more complete, simpler and more direct, the richer hommization of operation, for hotel management company and terminal user provide omnibearing software information service.To set up many regional strategic partners as core, reasonably commercial profit is distributed, and guarantees agent and terminal user's maximum benefit on sales tactics in company;

☆ E-card management system

Propose the earliest the E-card management system in the same industry, and be applied to the earliest management system, a card runs through whole system, has very strong penetrability.The application of all-purpose card makes more hommization of hotel management, and it is more convenient, more comfortable, freer that the client feels, has improved the integrated service level in hotel;

☆ warehouse and Cost Accounting System

Special warehouse and Cost Accounting System for the hotel industry Specialty Design, system is provided with 99 management storehouses, vast capacity, and applicability is strong, have hotel industry and specifically dial directly management, hotel article dedicated query system and reporting system, specific tank farm stock and stock's ratio contradistinction system;

The automatic register system of ☆ guest

For improving reception counter of hotel staff's work efficiency, avoid the long-time resident hall of guest, make guest's data Rapid input, system uses the identity scanning system can finish the guest in four ~ five seconds and checks in, and has made things convenient for the guest, has improved work efficiency;

☆ visitor goes through management system

The visitor goes through the individual character that management system combines the guest, realizes guest's personal management, and what the guest is come run into behind the hotel is honored guest's reception and service, and guest's personal information can be reflected in the system comprehensively;

The ☆ membership management system

The membership management system implements the member system consumption management, has stablized high-quality guest, has guaranteed the traveller in hotel, for having brought considerable economic benefit in the hotel;

☆ quotas administered system

The hotel is for ensureing the guest room income, room number and the room rate that need to sell with contract company, travel agency balance, the quantity of booking rooms of also managing each contract company, travel agency when well sold and in short supply in the guest room, need to use this instrument of room quota, specifically, be to formulate the room sale quantity of every day to some companies or travel agency, within this quantity, company or travel agency can sell according to hotel's regulation, as surpassing this quantity, must obtain in advance the hotel and agree;

The comprehensive integration ability that ☆ is superpower

The modern application experience that takes the lead in the world is " three component softwares were implemented in seven minutes ", and software function mainly is several large module of exchanges data, and is seamless integrated between the modules, comprises with online electronic trading system integrated; And seven minutes more important institutional frameworks that are corresponding transformation and make the hotel in order of enforcement make the infotech framework coordinate with the new business flow process in hotel and the management objectives phase coadaptation of tissue.If each operation flow link management in hotel is isolated running also, the information platform that all departments of enterprises communicate with each other does not all have, and must cause that work efficiency is low, cost of labor rises, business decision error, speed to respond to the market are slow etc.The opposite good integrated application in hotel can guarantee the hotel integratedly standard, simplify and accelerate inner operation flow, reduce operating cost and raise the efficiency, make hotel management turn to scientific management by the experience management.HSMS star hotel management system has superpower system ensemble integration capability through for many years practical application;

The structure of ☆ system

Deluxe hotel's management system adopts advanced information development technology according to international star hotel standardization business procedure, through actual motion, repeatedly checking, covers the management system of whole hotel business.In 100 Duo Jia hotels, use, for the hotel is constantly providing information quality and after sale service;

Deluxe hotel's management system has covered each department of hotel management, absorbed the elite of external famous Hospitality management systems such as Fidelio, HIS, in conjunction with domestic management characteristic, various integrated informations and particulars are provided, the overall operation that helps management, supervision and assist the hotel, both embody the principle of strict control, and can satisfy again the requirement of each hotel's flexible management.The developing instrument that uses Microsoft is adopted in system development fully, with the WINDOWS operating system of Microsoft good compatibility is arranged, hardware environment adopts client/server (C/S) architecture, network operating system adopts WINDOWS XP, database adopts SQL SERVER large data, customer end adopted WINDOWS98/2000/XP operating system, application system have adopted the three-tier architecture design philosophy of C/S, jointly made up safety, reliably, system platform fast.Front end adopts the VB developing instrument of Microsoft, and its control is abundant, uses in a large number the WINDOWS api function, has demonstrated fully the superiority of this information in hotel management; By three grades of user right controls of network operating system, Database Systems, front end applications system, the very security of realization system, reliability; System software called after: wyq-jdglxt;

System has taken into full account the interconnected and extended problem of various device, can be connected use with realizations such as multimedia inquiry equipment, interactive TV (VOD), internet (Intelnet), call voice equipment, IC-card (magnetic card) equipment, door latch device, cashing machine (Pos) equipment, bar code scan equipment; On grind board SY-HSMS star hotel management information and select practical PC as basic hardware device; System server adopts the famous brand private server, is configured to the backup mode that master server adds failover server, and master server has more hard disk duplex mirror image fault-tolerant ability and UPS monitoring function; This design is through a plurality of user's runtime verifications, and reliability is high, stable performance, the ratio of performance to price is good, obtain the user of hotel high evaluation, require 24 hours non-stop-machine environment to be particularly suitable for selecting in hotel industry, satisfy the security request data of Hotel-Network system fully; Mistake trap technology and automatic detection check prevent that the people from being maloperation; Multiple duplication and recovery technology guarantee data security; Automatically repair function so that system can self-exclusive segment failback to correct status;

Fully absorb the managerial experience of numerous star hotels, system adopts towards the method for hotel business flow process, the design philosophy of purpose take accounting management as core, take decision analysis as target, when satisfying hotel's miscellaneous service processing, be provided at emphatically the data of the aspects such as market analysis, performance analysis for the supvr in hotel;

2, deluxe hotel's management system module abbreviated functional description

☆ reception counter of hotel management system

* guest room reservation system

* receptionist system

* join the real estate management and manage system

* objective single inquiry system

* front office cashier system

* group's management system

* account is checked system

* guest room managing system

* the visitor goes through management system

* contract administration system

* membership management system

* quotas administered system

* handle inquiry system

* Report Printing System

* data handling system

* receivable account system

☆ agency management system

* Saunas management system

* food and drink reservation system

* food management system

* PDA formula order dishes system

* KTV VOD system

* VOD video on-demand system

* E-card management system

The ☆ charge system

* telephone charging system

* broadband charging system

☆ agency cash register management system

* dining room POS

* the POS of playing Karaoka

* Saunas POS

The ☆ background management system

* warehouse management system

* warehouse Cost Accounting System

* engineering equipment management system

* contract management system

The ☆ interface

* phone PMS interface

* door lock interface

* financial accounting system interface (reservation)

* public security reported data interface (reservation)

* VOD video request program interface (reservation)

* E-card management system interface (reservation)

* broadband access network interface (reservation)

* (reservation)

3, the application of system in hotel management

At first look at the organizational structure in hotel, generally speaking, the hotel sets up several deputy general managers or assistant separately below the general manager (GM), is in charge of the work of different departments, is provided with simultaneously chief inspector (such as Chief Financial Officer, Marketing Director, Director of Human Resources etc.),

The department in hotel divides again a line department and two wires department, and a line department refers to the department that the face visitor manages, and comprises market department, foreroom section, housekeeping department, financial cash register, food and beverage department, Recreational Dept., market etc., and they are directly in the face of the guest, for the guest provides each

Plant service; Two wires department refers to logistics relevant department, comprises engineering department, security department, Finance Department, purchasing department, Human Resources Training Department, office;

One line department formulates strict service regulation, comprises the ceremony of receiving guests, standardization, Extraordinary service standard,

Make every effort to for the guest provides satisfied service, obtain maximum economical, societal benefits etc.;

Foreroom section mainly is responsible for guest's reservation, the requirement of moving in the aspect, room;

The finance cash register is responsible for the guest and is processed in the affair of each cash register point;

Housekeeping department cleans the room, provides in the room and serve for the guest;

Food and beverage department provides the catering services such as scattered-meal, group's meal, dinner party;

Every facility of Recreational Dept. can satisfy the guest health and happiness, lie fallow, loosen needs etc.;

Two wires department mainly is responsible for Rear-Service Support department;

Purchasing department is responsible for the buying of various article in the hotel;

Engineering department guarantees the various facilities in hotel, the normal operation of equipment, maintenance, as air-conditioning, boiler, elevator, illumination,

TV, phone etc.;

Security department is responsible for security against fire, guest's safety, hotel's property safety in hotel, prevents the generation of public order incident;

Finance Department is in charge of whole hotel money, wealth, thing, comprises operation revenue, various managerial cost, cost accounting

Etc. the accounting management of aspect, be responsible for the examination of inner each cash register point, guaranteed income safe, stable controlled cost on the other hand, reduces and pays, to strive for larger benefit; Be responsible to define simultaneously various forms to provide the general manager (GM) to make a strategic decision

Need with routine work;

Market department, the hotel in effect more and more important, be responsible for to make publicity, marketing program, exploit market, enlarge the market share in hotel; Along with the hotel opens more and more, increasingly competitive, sit back and wait that the method that the guest calls is more and more unworkable, the hotel need to strengthen promotional activities, utilize the effect of various media, formulate the customer visit plan, with the respective services work of good guest in hotel's activity, cultivate value customer etc., for creating larger benefit in the hotel;

The application of deluxe hotel's management system in the hotel is divided into the foreground on the whole, the backstage two major parts, the foreground comprises reservation, reception, the front office cashier, group, audit, comprehensive cash register, house keeper, commercial center, manager's inquiry, ticketing, public relations market, the visitor goes through management, the basic function module such as system arranges, in addition according to user's request, more configurable add-on modules also: beauty treatment management system, meeting dinner party reservation system, hotel E-card management system, receivable accounts managing system, VOD billing interface system, phone PMS interface system (automatic switch, guest's name, MWI etc.), the billing interface system, IC-card door lock interface system, public security interface system etc.Background module comprises: occurrences in human life, pay system, engineering equipment system, warehouse management system, food and beverage cost system, purchasing system, management system.Other optional modules comprise customer account management management (CRM), laundry Accounting Management System, laundry business (containing the intelligent consumption card) management system,

Influences foreground system modules

Reservation system is generally operated by the receptionist by the person of booking rooms operation, concierge system, mainly finishes function: individual traveler's reservation,

Group reservation, the individual traveler moves in, print RC single, group moves in, individual traveler, group information inquiry, and individual traveler, group information between the stay is revised, as: exchange houses, change room rate, continuous live, extra bed, the same branch of a family add the work such as people, connection room, visitor's history document query, the contract document query, and cooperate the lobby management that a series of forms are provided: guests prop up from form, renting rate form, reserve room form, group's form etc.Subscribe the reception module and be the basis of grinding management system system of board SY-HSMS star hotel on whole, the integrality of data typing, accuracy will have influence on accuracy and the continuity of whole system data;

After foreground reservation reception personnel has registered an individual traveler or group, also have a series of activities to do: notice exchange switch room call, this step also can be by automatically realizations of PMS interface system (resource management system); Notice center, guest room (Housekeeping Dept.) has the guest to move in, this step also can realize by " dynamically new visitor move in " prompt facility of steward system: with guest's data transmission to corresponding department of public security bureau, this-function can finish automatically by our public security interface; Notify each guest of agency to consume the situation of record keeping: during the guest stays at an inn, visitor's inquiry, the guest exchanges houses, continuously live, have sexual intercourse add the people, change room rate, extra bed, connection room, check out in advance, guest's message, objective history data check etc. be common work, these are operated in to subscribe in the reception module all has corresponding function to realize; It is the most important service window in whole hotel that reception is subscribed on the foreground, and will face various guests every day;

Front office cashier's module is FiveStar hotel's management system is most crucial, most critical, it also is the strongest module of function, generally be installed in reception counter of hotel, by front office cashier's personnel operation, mainly finish the work: the Account Disposal of objective account and accounts receivable, concrete business is the cash pledge typing, account transfer, check out, sell on credit to process, guest's bill is printed, and cooperate guest's accounting management that a series of forms are provided: cashier's form of handing over to the next shift, urge the account form, visitor's account, the accounts receivable balance sheet, debt-credit summary table etc., front office cashier's modular concept is less, the cashier accepts comparatively fast during training, the general individual traveler operation of checking out is simpler, if but run into complicated Account Disposal, the flexible function that then needs to provide according to information is used, draw inferences about other cases from one instance, need the cashier that clear-headed brains is arranged, quick reaction, again because be to come into contacts with debt, and there is obvious stage the check-out time, and the peak of checking out focuses mostly in the morning and before midday, so need especially quick thinking, cool head, ruly job step requires highlyer than the receptionist, is a qualified front office cashier person and is not easy, the night auditor personnel, financial cash register supervisor often promotes from the cashier of foreground; To say first a concept here, i.e. " disposable checking out "." disposable checking out " is to weigh a hotel to customer service affair level, a standard of hotel's class, also be a unalterable quota of star hotel's evaluation, its implication is that the guest consumes such as dinner cost, shopping, phone, health and happiness consumption etc. each agency place of business in the hotel.All can sign a bill at that time, the consumption account turns the foreground, locate disposable checking out the front office cashier at last, whether certain guest can have the authority of the consumption of signing a bill to reflect in the registration visitor is single, each cashier of agency can at first inquire about objective single information and confirm whether guest's remaining sum is enough paid or other promptings that can sign a bill, does not suffer a loss in the assurance hotel when customer's account; The bill that can forward the front office cashier to has: consumption in dinner cost, each health and happiness point consumption, phone, the room (little, laundry, lease, reparations etc.), VOD program request, shopping, commercial center's consumption (typewriting, duplicating, fax etc.).In addition, the guest moves in therebetween also has rent, and extra bed takes, and automatically is created in the objective account, if there is agency in the hotel without computer, then the guest consumes there accounts and unifies typing by front office cashier person; When the guest moves in, at first to pay cash pledge (general frequent visitor, VIP visitor, secured grade can be exempted from cash pledge, and relevant regulations are formulated voluntarily by the hotel), checking out at last is to return the overcharge and demand payment of the shortage according to consumption, if cash pledge is inadequate between the stay, also to urge account (the account form is urged in printing), in order to avoid the guest escapes account; Guest's accounts are processed because of individual traveler or group different, and (check out in advance or partly check out) is different again because checking out or not checking out;

If guest frequent customer or long-term agreement unit can not spot payments when then checking out, and turn accounts receivable (AR account);

Financial data namely produces from every operation of foreground cashier, thus Hospitality management system at the application success in a hotel, can front office cashier's module be made good use of is crucial;

Comprehensive cash register module uses face wider, contain food and drink, each cash register point of health and happiness, by each agency such as dining room, hall, cashier's operations everywhere such as nightclub, OK a karaoke club 0K, chess and card room, specifically finish function: the guest consume bill typing, check out, transfer accounts, sell on credit to process, the inquiry of account stated, bill is printed, and matching management need to provide a series of forms: cashier hand over to the next shift form, the detailed form in market etc.; Guest room center module (house keeper) is by center, guest room personnel operation, major function has: room attitude management (maintenance room, dirty room, clean real estate management's reason), the consumption credit of guest room is (little, laundry, lease, reparations etc.), the management of guest room one-time consumption product, the dynamically new prompting of supporting, check out, little purchase, sales and stock management, employee work amount statistics etc., and matching management need to provide a series of forms: room attitude table, objective account credit form, the one-time consumption product are little, the Workload Account form, the guest props up from form etc.;

Commercial center's module is by commercial center's personnel operation, major function: commercial center's telephone charges shows, the guest consumes the bill typing, checks out, transfers accounts, sell on credit to process, and matching management need to provide a series of forms: the table of handing over to the next shift, sales volume statistical form etc.;

Telephone charging system functions of modules: real-time automatic charging (not needing manual intervention), after having made a call, the guest at once telephone expenses are changed over to guest account, when originally not having telephone charging system or telephone charging system not to network, the foreground will be to total machine room inquiry guest telephone expenses when each guest checked out, not only made mistakes slowly but also easily, just there has not been this problem fully after automatic charging and the credit, this is to use the obvious and important advantage of Hospitality management system, system aims at this point exactly in many hotels, and can guarantee that this module can run without interruption in 24 hours;

The public relations market module is by market department's personnel operation, and it mainly contains two large functions, and one, typing and the modification of bargaining units; Two, group, individual traveler's reservation.Hotel market department is general main to be the business of running, and it is main signing agreement, subscribes the operation unification by just finishing by booking rooms.Competition is more and more fierce between each hotel now, pressure is just larger concerning market department, they will be solicit patrons source, hotel by every possible means, hotel's work incentive of market person's achievement also being given to repay to a certain extent to encourage market person simultaneously, so our module provides market person's achievement statistics, bargaining units amount of consumption statistics all is important concerning every employee of market department; Carry out simultaneously reservation, comprise that group and individual traveler also are the work of market department, many commercial hotels, agglomeration, the external more hotel of guest particularly, major part all is to do in advance to subscribe, and in the business busy season, often supply falls short of demand in the guest room, this is just to require the reservation clerk in time to subscribe, in time confirm, in time cancellation, the importance of subscribing work busy season of doing business more seems important;

The account auditing module is mainly finished the audit of each point sales volume every day, each operator's service data.Checking report forms, document audit are generally operated by the night auditor person of Finance Department; This module is mainly finished an audit function, if a hotel does not have night audit person to examine this one outpost of the tax office, often each cashier easily produces idea of leaving things to chance, makes a desperate move, and the financial management in hotel easily starts a leak.Examination is not generally undertaken by the front office cashier by the hotel of ad hoc night auditor, does day careful a cooperation by finance day careful personnel again and finishes; After examination was finished, by night auditor person operation, system carried out " day cut " function automatically, mainly was new data more, generating report forms, and night auditor has increased by one day once finishing system data.Some hotels prevent leak for the assurance data accuracy, also have in addition day careful this post, day careful main audit night auditor, and all linked with one another like this, the work of assurance cash register does not have leak;

It is that whole system is used for arranging various codes, authority that system arranges module, does the place of maintenance work, mainly by computer room personnel operation; The E-card management system is our add-on module.Each hotel strives for long-term client for the solicit patrons source now, releases one after another the smart card consumption pattern, and his main method is exactly that the guest buys the smart card that the hotel sells, and only need show smart card during consumption and can check out; VIP card is mainly divided rechargeable card, is sell card on credit, discount card, freely block this several classes; Rechargeable card is that the guest reduces remaining sum in the card when checking out automatically; Sell card on credit and be the guest when checking out all consumption temporarily hang to the corresponding account of VIP card; Discount card can not be sell on credit, but can give a discount with card consumption; Free card is that the guest is all free in hotel's consumption, makees company's account and processes, and generally is provided with limit; Present many hotel industry have been released the total mark of consumption method, and consumption can convert integration by a certain percentage to, and the guest is accumulated to a definite integral can enjoy corresponding preferential measure, as give room, consumption discounting etc.; In addition, in order to make things convenient for hotel management, alleviate the employee work amount, reduce miswork, we are just providing a series of additional function modules, such as PMS function (automatic switch phone, MWI, automatically wake, guest's name demonstration etc.), the internet charging, VOD charging and switch etc., the door lock interface is (when subscribing or moving in, automatic-prompting configuration door lock guests block after filling in registration form, and the making of visiting card in limited time also is provided);

Manager's inquiry system is to inquiry system real time data, forms such as managers at different levels, general manager (GM), vice president, chief inspectors, statistical data analysis is used, provide many graphical datas to show, can analyze intuitively the renting rate in hotel, the tendency of the sales volume such as histogram, broken line graph etc., the ratio that all departments' income is shared etc., to the boss of hotel, managers take statistics to analyze certain effect;

4, the characteristics of deluxe hotel's management system

* deluxe hotel's management system be domestic function the most comprehensive, the most careful, meet one of management information of the concrete operation flow in hotel most, the customization degree is higher in the information, hundred multinomial settings is arranged, the managerial demand in each hotel of flexible adaptation in the system;

* deluxe hotel's management system has fully absorbed the excellent functions in the external advanced Hospitality management system such as Fidelio, and for example: the practical account that selects is beaten single function, can satisfy any guest's needs; Comprehensively the record guest likes, has a liking for, complains, moves in number of times, consumption, credit situation, leaves over the personal information such as article with the room, and can easily inquire about and point out.When absorbing domestic and international information advantage, also done improvement according to the actual needs of hotel business, make these functions more can satisfy hotel's needs;

* deluxe hotel's management system merges for adapting to reception counter of hotel cashier and reception centre, improve service quality, reduce the development trend of personnel cost, we are well-designed on stream, by the authority setting, make system can satisfy the needs of this operating mode;

* deluxe hotel's management system is the simplest Hospitality management system of operation in the domestic ripe information.We on stream, according to the high speed performance of modern computer, well-designed automatic operation function in a large number reduces Operating Complexity, reduces maloperation;

* deluxe hotel's management system is travelling speed hotel management software faster in the domestic ripe information, rely on the powerful information development strength of company and advanced development platform, contrast other Windows version information, our product is very low to the requirement of hardware, saves hardware cost;

* deluxe hotel's management system can provide the internet interface module of booking rooms, and computer system networking that can the reservation center, internet is immediately automatically processed the guest and subscribed, for the guest who subscribes your hotel provides 24 hours fast, good service;

*Deluxe hotel's management system is the system of the tool opening of domestic ripe information, except can connecting telephone exchange, door lock card, financial information, can also connect other hotel's common equipments such as VOD, bed control plate, realize that the room TV is audited singly, message, the guest opens room air conditioner precooling, preheating automatically by the reception centre before moving in the room, and whether the floor attendant grasps the guest in utility functions such as rooms by computer; And can be the tailor-made new interface of other equipment of user (needing the user to provide the equipment interface parameter maybe can obtain by simple research);

*Deluxe hotel's management system provides convenience, easy-to-use User-defined report function, and the user can increase according to the needs of oneself, revises form, and a large amount of analysis diagrams also is provided in the system in addition, helps supvr's quicklook to grasp situation;

*Deluxe hotel's management system Hospitality management system is based on Windows NT/ 2000 platforms, background data base is that SQL7.0/2000, developing instrument are VB6.0, can connect the enterprises mailing system, realizes the enterprises office automation.Owing to having adopted popular hardware and network system, so the investment of whole system is not high, software and hardware and maintenance of network are extremely convenient, and the total cost of ownership is low;

* improve service quality

The benefit of the maximum that ☆ realizes for you improve service quality

* Computerized intelligent prompting: as: wish the guest happy birthday, Merry Christmas, frequent customer's specific (special) requirements, honored guest consume preferential automatic-prompting etc.; Allow the guest feel very careful service;

* powerful visitor goes through management: comprise the frequent customer automatically identification and visitor go through calling of data, guest's inveterate habit and last time the guest leave over article, not automatic demonstration and the preferential record of unique guest's integration of the statement of account, the situation of not checking out; The permanent safety that native system support visitor goes through is preserved;

* individual traveler/group's arrival ﹠ departure flight, car, the number indicating a ship's order of departure and guest's shuttle, ship, machine, the input of message and specific (special) requirements, when other operator opens this visitor when single, information automatic spring information is reminded operating personnel;

* advanced many condition data inquiry means: the operator only need input and meet certain condition keyword, and system gets final product Auto-matching, accesses fast related data, allows operating personnel be efficiently better service of visitor;

* the simplification of check-in formality: need not the hand filling data, guest's data directly can be inputted computer, automatically get the table of checking in, simplify and move in formality, shorten the guest and move in the stand-by period;

The intellectuality of the program of * checking out: the front office cashier can distinctive by system " information of checking out " function, carry out contacting on the computer with foreground and housekeeping department, cancellation black phone notice, avoid failing to report, leak and listen, report by mistake, listen by mistake, strengthen the communication of front office cashier and each one, shorten the guest and check out the stand-by period;

* the consumption of signing a bill in the hotel: the visitor that stays at an inn can check out in the hotel in multiple spot consumption, head station unification, not only greatly facilitates the guest, has also improved the service class in hotel; When in the guest carries out the shop, consuming, also carry out different to the different line of credit of guest and the time limit control;

☆ increases work efficiency:

* quick, simple and direct operation: rational operation flow, make simple to operationly, lucid and lively, the fast open room only needs three seconds; For example on dynamic room conditions table, provide timely occupancy to show, and can directly select clean room to sell the room.The visitor that can conveniently inquire about the guest when filling in visitor's list goes through archives, contract data, provides and automatically selects the room function;

*The automatic visitor of inquiry goes through: the automatic inquiry of system's meeting guest's visitor goes through data behind the input guest name when subscribing or receive;

*The visitor is single integrated: same visitor singly comprises the full detail that female guest, foreign guest need to register, and fills in as required, has made things convenient for checking in and inquiring about of reception;

* the single connection of related visitor: directly access related other visitors on can be single by a visitor single, main list of the group of formation, booking form, member be single, move in the connection of list etc.; On a computer interface, mutually call, make operation handy, be difficult for going on business;

* guest's automatic monitoring of moving in/checking out: the guest moves in or checks out, when house keeper, exchange, housekeeping department all can demonstrate the guest and move in by the native system dynamic information prompt or the information of checking out, and communication and service between the efficiently reinforcement department;

* automatically night kernel function: check the be through with history of manual report of report capability the automatic night of system;

* powerful statistic of classification: system can be by the classification of each condition, allow sales department and administration and supervision authorities can learn at any time the room number in evening of frequent customer, contract company, travel agency, meeting, to a series of data such as shop number of times; Also can automatically gather guest room consumption, food and drink consumption, abstract the recreational consumption, other consumption etc. according to the article of consumption classification;

* the autostore of contract and calling: sales department signs back exercise price and deposits computer in, and reservations department books rooms or the receptionist directly handles when moving in, and system's automatic search and call the contract room rate and preferential mode is accelerated the running link;

* complete reservation and pricing system: intended duration is without any restriction, but the following booking form any time of reception ﹠ disposal, and and there is unique seasonal rate in system, the room rate of Auto-matching different vacations;

* detailed room attitude information: 10 several rooms attitudes nearly, for relevant departments provide room status information detailed, that understand;

* the bill of many documentings is processed: all functions that almost can finish the front office cashier on an information interface: credit, beat singly, check out, check out, recover to move in, statement of account format chooses and arranges etc.; Under same interface, process the account of individual traveler, group and particular company, support cash, check, credit card, street account, receivablely the multiple Payment Methods such as sell on credit.Same account is engaged in supporting the Multiple Currencies clearing.The account transfer function of any account between any account number of system's support is in particular the efficient that improves the front office cashier place, has designed the connection room function in loose room between how connecting, and makes the account transfer that links between the room free and relaxed;

*The automatic inspection of company's account: night, nuclear was aggregated into the project of sell on credit in the company of sell on credit automatically, waited can automatically go out statement of account and aging schedule etc. after the audit and sell form on credit;

☆ increases economic efficiency:

* the control of booking rooms: perfect individual traveler and group reservation function can prevent that the situation that the room can not be hired out or full room reformulates from occurring, and accurate and up-to-date room use and reservation status can be provided at any time, thereby can improve room occupancy rate; The false price modification of the joint function that system is original can be pressed at any time according to the setting in hotel oneself and automatically be adjusted room rate different vacations; As: room rate is to meeting on National Day automatic lifting (amplitude is arranged by the hotel, such as 15%); Between dynamically can sell information slip in conjunction with the forecast function of selling house, for the booking of hotel every day provides accurately, data timely, help the person of booking rooms rationally to grasp the ratio of booking rooms of individual traveler and group, the average rent in raising hotel.Selling house and dynamically in the room conditions table, illustrating the reservation in every room in the same day and following 30 days and take situation, guarantee the rationality with the room.To contract unit more be provided with on ordinary days, four kinds of room rate classifications of weekend, Sunday, holiday;

*The automatic control of rent discount: the rent discount can be with the variation of hotel's house rate the unique function of corresponding automatic variation, help hotel's control discount to rent, improve average room rate;

* the automatic statistics of operation revenue: comprehensive sale result of contract company and the income summary sheet of each business office, make that the hotel management layer is clear knows that traveller changed with structure of earnings and changed in period each, in time adjust management style and strategy;

* the control of guest's line of credit: in time control surpasses the guest of limited credit, reminds at any time operating personnel to urge the clearing of debt guest account;

* phone control: automatic charging and telephone switch are controlled, and can stop the account of escaping of telephone expenses; And all there is corresponding setting country's legal festivals and holidays and each legal preferential period, and support with charging second, integrate with mutually with international communication charging way;

* the management of food and drink and other discounts: strict control reduces administrative vulnerability and loss to visitor's discount power;

☆ strengthens hotel management:

* authorization control: strictly control room rate, different room rates must have different discount mandates, and the mandate of room rate discount is arranged; And form that can form is monitored and is checked;

* the management that company signs a bill and the dweller signs a bill: the signature style that system can allow each cash register point check at any time contract company and guest, sign a bill with preferential with convenient management guest;

* the management of cash register credit: the cash register credit all can only be write off by The Scarlet Letter, can not revise current record, meets the financial practice;

* to record, the monitoring management of all operations: powerful event tracking device, any tiny operation all is recorded in the system;

* to the management of information authority: various functions all has control of authority, guarantees that people that Various types of data is not had no right to butt in watches and operates;

☆ for you solved the hotel power, satisfied thorough good service is provided

Deluxe hotel is to the characteristics of demand of management system.Domestic star hotel concerning foreign affairs all draws the advanced management experience of domestic and international star hotel mostly, adopts the advanced management method of domestic and international star hotel, makes the hotel provide satisfied thorough good service for the guest.Through the preliminary understanding that most star hotels demand is done, in conjunction with our experience in hotel's computerized management, should there be following demand in the hotel to computer management system:

* the design philosophy of system should around expand hotel and amusement management channel, help the hotel to carry out correct business decision and carry out;

* system adapts in the industry traveller's rising tendency of current line, embodies hotel's personalized service, satisfies from different perspectives guest's needs;

* system design aids is advanced, stable, adopts database structure perfect;

* design must be considered and can process very large affairs amount, the long-time efficient fast turn-around of assurance system;

* must set up the management system of a cover high-level efficiency, low operating cost and suitable information system management;

* system must support guest's multiple spot to consume the function of signing the bill in the shop of once checking out;

* each subsystem such as foreground, dining room, amusement, phone must be able to be unified networking;

* support the transaction operation of continuous whole, even grid failure also keeps the continuity of affairs, after being out of order, recovering must be fully and reliable, and obliterated data not can keep the integrality of data;

* system must run without interruption in continuous 24 hours;

In case * system breaks down, must be able within the shortest time, recover;

* cheap maintenance and support cost use open industry-standard and hardware and software platform;

* structure must support long-range strange land to safeguard;

* final working terminal has limited function, and there are a plurality of working points in each place, and single workstation is out of order can not affect whole system;

*Network to initial investment should possess good extendability and advance, be convenient to when increase working terminal future convenient and easy, again the changed network structure with the protection initial investment;

*Make rapid progress current, in the competitive hotel industry, guests require the hotel to provide the service of efficient, high level.Infosystem can assist the hotel effectively to strengthen the market competitiveness, reduce cost, increase the benefit efficiently, improves the level that customer service is engaged in, and improves hotel's external image and maintains important guests.To the analysis of hotel business and the concrete condition in hotel, the computer network total management system of setting up requires below must satisfying based on above: with management synchronously; Ripe advanced; The ratio of performance to price is high, and expandability is strong; Allow the relieved after sale service of people.And these our aims just!

5, the description of systemic-function

Deluxe hotel's management information comprises the following functions subsystem module:

Reservation management, hospitality management, omnipotent inquiry, housekeeping, cash register management, night auditor management, visitor go through contract administration, system's setting, manager's inquiry, reporting system, telephone charging system, meeting dinner party reservation, comprehensive POS, Personnel-wage System, buying warehouse IMS, E-card management system, various interface etc.;

☆ guest's reservation management

Create guest's booking form, according to the data of substantially booking rooms, can inquire about at any time the every kind of house type presell in hotel complete list, check can sell house between number, also can inquire about the reservation status in certain guest room.Predict reservation status preview in indefinite duration indefinite duration between can selling house.As long as input guest's name, can retrieve automatically automatically whether this guest once moved in, blacklist whether; Can use the visitor to go through information and all previous situation of staying at an inn to determine that room rate is preferential, greatly reduces the input of data to the guest that objective history is arranged; The guest subscribes can also can be by room number by the room class; Booking form can be checked in fast; Contract that can the fast query guest is selected qualified room rate; Also can copy booking form, revise, cancellation etc.; Reservation system also has super function of selling caution (allowing to overbook).Support room between booking form reservation how of individual traveler, discount authorization control etc.;

☆ group reservation management

Fast comprehensive group reservation flow process is set up group reservation: generate main list, by main single tube reason group reservation information and processing account; Reserve all kinds of rooms number that group requires; Can be manually, automatic shotgun house, gridding select room table, shotgun house table, colour code directly perceived; Can move in fast, fill in member's data, group room or loose room can be changed mutually.The master of different groups classification sets up and puts, and each group class of not having sexual intercourse is subscribed, and the different room rates of each group are predetermined, and each group is different to support shop/departure day, and group's phone locking wire/clear mini-bar arranges, and inquires about group dining/conference hall's reservation etc.;

☆ can sell information slip real-time future

Can sell in real time that information slip can obtain 30 days in real time future in addition in the longer time every day every class room sold situation;

Can obtain in real time from the same day the taking of this room between 30 days, reservation status for each class room;

When the reservation of room class and booking, can use flexibly this two tables.During booking, can select certain room number automatically to insert in the booking form;

☆ receptionist management

The reception function is divided into multiplely to moving in of guest, move in as directly moving in, subscribing, group moves in, and according to circumstances can process flexibly; Comprise function have automatically send the room, manually send room, visitor to go through to move in, contract is moved in, the visitor singly copies etc.System has the mode of moving in fast, only inputs room number, room rate, departure date and gets final product.Room number can directly be inputted, also can be according to selling information slip, and finding any one can sell house, and realizes automatically sending the room; As long as input guest's name, can retrieve automatically whether this guest once moved in, blacklist whether; Can use the visitor to go through information and all previous situation of staying at an inn to determine that room rate is preferential, greatly reduces the input of data to the guest that objective history is arranged; Contract that can the fast query guest is selected qualified room rate;

For the individual traveler, can select the visitor to sell house at the room state table, directly enter the reception registration; For group, find the group reservation master who has generated single, just can handle moving in fast of group;

The ☆ instrument of selling house: room state table

Dynamically the room conditions table is the important tool of selling house in the foreground, and it has reflected current room conditions, thereby must be accurately; When dynamically showing, take room number and number percent and also dynamically update; User with authority, directly can sell house certain lattice of VR or VD of click just can directly be sold the room of correspondence on dynamic room conditions table; The legend of below can be clicked, and as only wanting to show the VR room, clicks the VR legend, can see VR room, room number and number percent; Select the room class, the situation that can only check certain whole room of class, room; The room number listing function, can check the room class, room rate, room attitude in whole rooms and 30 days reservation, take situation;

Room class class table, can check the room rate, room attitude in whole rooms of certain room class and 30 days reservation, take situation;

☆ visitor singly searches

It is single that locating function can be inquired about all visitors.By the time classification, be divided into: the single and historical visitor of current visitor is single; Press room attitude classification, be divided into: enter dweller's list, reservation visitor list, the objective list of departure, owe to hang visitor's list etc.; The single condition of inquiry visitor can oneself be set as requested by the operator, i.e. self-defined combination condition; Visitor to various states singly inquires about and associative operation, really embodies the processing mode of object-oriented (visitor single), according to user's operating right, can singly carry out the visitor who finds such as reservation move in, revise, cancel, audit, the operation such as print register card;

☆ group searches

For the inquiry of the master of group list, realized by group's function.In the scope of the single visitor's list that also comprises of member, in the single locating function of visitor, can inquire all is the member of group or the member of certain group;

The ☆ housekeeping

Housekeeping mainly is that selling house of foreground linked up with the information pass, standby room of Housekeeping Dept., and function has: the room management of being engaged in namely arranges various rooms attitude: clean room, dirty room, bad room and cancel bad room, difference room etc.; The lost article found management; Guest room consumption is kept accounts; In the setting-up time scope, the room that dynamic prompting is newly moved in, newly checked out; Real-time dynamically room state table has not only shown the state in each room on this table, can also check to subscribe and in house guest's information and the maintenance reason etc. of keeping in repair the room;

The management of ☆ cash register

Front office cashier's management

Based on the efficient complete account system of account number, can carry out flexile Account Disposal to dweller, group, company's (ad hoc account number); Under same interface, can finish record keeping, check out, check out, add cash pledge, audit, recover account, transfer accounts, sell on credit, lock account, compile the operations such as account.System has automatic detection connection room function, and account can merge processing fast; Checking out allows guest's one account how single, check out by stages, classify and check out, system also unique design omnipotent classification and optional feature, arbitrarily bill output can be satisfied any requirement of guest; The account transfer function also has the function of omnipotent classification, both not only can the consumption of several account numbers change over to another account number also can a certain account number in the specific period specific several classes consumption change another account number over to, the account transfer bill will leave marks and stay record and check with convenient personnel of checking; Group checks out and is provided with the automatic detection prompting member's information of not checking out, and its member that checks out of group checks out automatically; Checking out is provided with automatic detection prompt facility, does not satisfy system's refusal of the condition of checking out and checks out; Perfect security mechanism, all Account Disposal all leave the operation vestige;

Comprehensive cash register management

Comprehensive cash register is specifically finished function: the guest consume bill typing, check out, transfer accounts, sell on credit to process, the inquiry of account stated, bill is printed, and matching management need to provide a series of forms: cashier hand over to the next shift form, the detailed form in market etc.;

Management is checked on the foreground

Checking major function comprises: audit, verification error correction, trial balance, open an account, the management of exchange rate setting, accounts receivable, hotel's summary table arrange etc.The function of auditing comprises looks into gross income account, overall consumption account etc.Wherein gross income account and overall consumption account can be specified again a certain day and a certain cashier's the project of handling, and greatly facilitate the personnel's of checking work; System has kept all data of any (capacity according to the Hard Magnetic dish determines, if enough abundances can keep the several years to many decades) of moving in the guest, so can conveniently find whole consumption of a certain guest year one day and undertake;

☆ night auditor management

The night auditor operating process of standard being provided, ensureing check figure quick and precisely, verification error correction and trial balance function are provided, is automatically to detect the rational security mechanism of account.Audit is also printed various check figure forms, rent posting, the various business income daily sheets of raising, automatic data backup transfer etc.; Business revenue debt-credit summary table and paid debt-credit form are provided, satisfy the requirement that account is made in different financial accounting;

☆ visitor goes through management

The visitor goes through management system, has designed that perfect guest's data records automatically, automatic query function, the manual input of guest's data, the deletion of guest's data modification, blacklist etc. is set; Can clear up after this date not the guest's in shop data the appointed day removes; Can select the visitor who merges manually or automatically repetition to go through data;

The ☆ sales management of diplomatizing

The comprehensive contract administration of contract administration, system formulates room rate policy and other preferential modes to travel agency and bargaining units; Guarantee the client of sales force management oneself, client's the information such as preferential and credit can be called by all agencies and foreground queries in the contract simultaneously; The consumption of the automatic recording processing guest of system in the hotel is conveniently carried out statistical study, and can be formulated the consumption ranking list, to determine whether the condition more preferential with it; Salesman's sales achievement also can be by statistical study, realization feedback on performance; In the management of contract room rate, introduced negotiated prices Policy Table's mode, the agreement room rate can be diversified, as: every kind of room class can corresponding various ways room rate.The room rate of every kind of form can be divided on ordinary days again, weekend, holiday, Sunday four kinds of prices;

The management of customer relationship

In contract administration, extend the management (CRM) to customer relationship, change from passive to active, when marketing activity is managed, can in time follow the tracks of and understand the dynamic of client, strengthen hotel and client's relation, customer visit plan, follow-up situation are all placed on record, make the client in hotel be difficult for losing easily along with sales force's variation;

The ☆ system arranges

System provides the user to carry out various parameters according to the management mode of oneself and sets, provide when initial in system for the parameter of the universal standard, content is set comprises: basic parameter, setting vacation, the code of keeping accounts, the code of checking out, nationality's code, room class setting, room setting, salesman's code, the room setting of manager's lock, exercise price class, little, the detailed marked price setting of laundry, Actor password's authority arrange etc.;

The ☆ reporting system

System not only provides abundant user's form, can also with the EXCEL swap data, make complicated list formula form;

☆ member's integral management system

Membership-based services is a kind of Service Management pattern of current trend, and it can improve client's turn-head-rate, improves client to enterprise's loyalty." member's accumulated consumption point management system " rally person's file administration, member card management, member's consumption management, total mark of consumption return the benefit management, Integral Rule setting and data query statistics. simultaneously, powerful statistics and report capability, can conveniently carry out integration to the member and rank is carried out in consumption, match with the Integration Strategy in hotel, make the client consume satisfiedly, thereby for bringing larger economic benefit in the hotel; Comprehensively record member consumer record is carried out integral and calculating according to setting Integral Rule automatically, thus accumulated point exchanging or return the benefit flexibly. set up permanent cooperative relationship with the client, realize hotel and client's doulbe-sides' victory; Detailed member profile record, aspect sales force and client contact, and simultaneously, the client can not change with salesman's change, and the new employee also can provide fast quality services very soon to the client;

☆ room quotas administered system

Powerful and means for the reasonable utilization that ensures guest room income and guest room with the room quotas administered. rationally establishment negotiated quota and provisional quota when well sold and in short supply in the guest room, minute adapted room is to contract client or travel agency; When loose in the guest room, rationally assign the quota number of booking rooms to sales force, commission merchant (marketing center) etc., thereby promote to greatest extent hotel's benefit; Formulate neatly and use the room quota: negotiated quota and the provisional quota that can work out or revise the different room rates of all kinds of rooms when regular season, dull season, busy season; Flexible powerful inquiry and statistical function: can be on a time period, by bargaining units, by the room class, by protocol class add up respectively month, quota establishment situation and the Quota Usage in season and year;

☆ answers the receipt on account system

" on grind board answer the receipt on account system " is with its succinct practical characteristics, satisfy to greatest extent the person of corporate decision and client both sides' demand, it is closely connected with magnificent soft other system, enable the point, line, surface of enterprise management condition are successively goed deep into, the decision maker no matter when and where can both be assumed overall responsibility; In addition, customer data can be set up and preserve to native system also, and the passing of inquiry and statistics client signed a bill and the consumer record detail, thereby client's consuming capacity is made assessment, in order to make more reasonably decision-making; Account is checked function easily, can help the hotel that client's the level of consumption is made correct estimation, can grasp the key customer again when excavating potential customers; For creating larger benefit in the hotel;

The ☆ telephone charging system

Real time billing is carried out in conversation, online to all extension sets in hotel's scope such as guest room, tenant, office etc.Support a room multi-section phone; Each extension set management department of can accomplishing adjusts; To every part machine different classification can be set is corresponding charging way; Support the settings such as caller, service rate, area code words valency; Support manual ticket input; System possesses multiple interfaces, such as automatic switch IDD, message, VOD switch, broadband access network switch etc.;

The ☆ interface subsystem

Comprise E-card management system, phone PMS interface, broadband access network interface, VOD video request program interface, public security reported data interface;

For public security interface aspect, " hotel public-security managing information system " can combine with " Hospitality management system ", realizes disposable typing, solves passenger information and repeats typing and the operation that repeats to check out;

Release meets public security requirement " hotel public-security managing information system interface software ", and link up, test with each large " Hospitality management system " developer, successfully realize " hotel public-security managing information system " and " Hospitality management system " seamless link; When the realization passenger moves in, as long as in " hotel public-security managing information system ", register passenger's data, just can passenger's data transmission be arrived " Hospitality management system " by " interface system "; When the passenger checks out, as long as in " Hospitality management system ", check out, automatically check out with regard to realizing " hotel public-security managing information system " by " interface system ".This interface had both solved passenger information and had repeated typing and a difficult problem that repeats to check out, for tourism unit saves valuable resource, also can quickly and accurately with passenger's material upload Police Information center, avoid because of untimely registration typing, transmit the punishment that passenger information causes simultaneously; Should " interface system " be successfully applied to each tourism unit of the whole province at present, deeply be subjected to the favorable comment of tourism unit;

The ☆ SMS platform

Registration employee, customer data query.Can implement different preferential policy etc. according to customer type, date, birthday;

1) birthday note: automatically extract the client's birthday in the Member Information, shift to an earlier date the congratulation of sending short messages day in client member's birthday, and can select to send by filtercondition;

2) festival note: define red-letter day, select whole members or part member, send the blessing note;

3) timing SMS: set date and short message content, be member's sending short messages at definite time;

4) corporate activity note: when company holds some activity schedules, the member is sent note, invite the guest, allow the guest can in time understand the latest development of company;

5) the preferential activity note of company: company holds preferential activity, and all guests or member are sent preferential note, and the guest can enjoy with note various preferential;

6) new projects of company note: company adds new project, notifies some members the related data about fresh product;

7) company's notifying messages: some changes of enterprise or the notice that is associated are notified client in time;

The ☆ call reminding

Sound when selling call, computer accesses corresponding client or Member Information according to caller ID at once, and when phone sound to three, operator picks up the telephone: " Li is total, and you are good! Will book rooms today? "" rooms 818 that you like are wanted to prepare with you? " " whether the room catches up with inferior the same "; (a kind of sensation of going home! )

Incoming call directly accesses customer data, such as name, unit, consumer record, hobby etc.; (sound when selling call, computer accesses corresponding client or Member Information according to caller ID at once, and when phone sound to three, operator picks up the telephone: " Chen is total, and you are good! Between will ordering today? ", " last time, which room how? " " whether being exactly that room last time "; (a kind of sensation of going home! )

6,Hardware configuration and environment

Server adopts: IBM x3850/x3950 two path processor CPU are 2, the maximum 1TB of internal memory; The workstation requirement common computer just can; Should be equipped with the printer that adapts with each subsystem demands; Network is 10/100 star-like ETHERNET.

Four, description of drawings

7, Fig. 1 is:The system network architecture figure figure of deluxe hotel's management system.

Five, implementation

8, the construction wiring

8 .1, system network winding thread are with eight core category-5 cables, and the parking grid line is with 2X1 copper core multiply flexible cord, power lead 2X1.5, copper core multiply flexible cord, the lock supply lines usefulness of stopping 2X2.5 copper core multiply flexible cord, grooving on concrete floor, pipe laying, wiring;

8.2, environment

In order to ensure network system can be steady in a long-term normal operation, we install an air-conditioner, should use independently air-conditioning system the rainproof booth of touch-screen automatic fee charging management system of the lock that stops, fire-fighting, assemble automatic Smoke prevention and fire alarm system by regulations for fire fighting, the requirement of illumination, temperature, humidity, relatively require as follows: 30 – 35oC during the temperature operation; 8 %-80 % during the humidity operation; Antistatic floor is adopted on the floor, is beneficial to distribution and cleaning;

8.3, system power supply

*, the power supply switch can not be controlled by total power switch, and the independent air switch of installing is controlled;

*, as usual work of power supply back-up system uninterrupted power source online (UPS) power failure; *, panel box should place in the main equipment room;

*, equipment needs the independent grounding protection: ground wire, and ground wire requires as follows:

A, ground voltage: ground wire should be less than 0.5 volt to power center line voltage; B, stake resistance: should be less than 5 ohm;

10, install

10.1 at first the build-in services device adopts IBM x3850/x3950,Two path processor CPU are 2, the maximum 1TB of internal memory; The workstation requirement common computer Hard disk relies configuration, installment work station computer according to user's platform consumption; Be connected to server;

10.2, WINDOS-XP is installed, " sql " database is installed; InstallSystem software: wyq-jdglxt;

11, comprehensively efficiently training

1) after the user proposes to set up management system, company will carry out system schema with user professional and technical personnel jointly according to user's total demand, determine hardware, system information platform;

2) instruct Design of Machine Room and finishing;

3) at the machine initial stage in place, send the correlation engineering technician to the technological guidance of the aspects such as the on-the-spot system management of doing fortnight, terminal layout, communication connection;

4) according to user's demand, irregularly hold various trainings.Content comprises that the content of the each side such as hotel information is managed, the maintenance management of System and Network, information development makes the user be trained accordingly at the stages of system's operation, gives full play to the usefulness of system;

5) provide the hotel information management consultant consulting.The senior hotel management personnel of service centre can assist the hotel to formulate corresponding management system and measure according to user's actual conditions and the characteristics of management system, improve the management level in hotel, promote the smooth enforcement of system;

6) system applies retraining: service centre can formulate plan for retraining for the hotel, and sends senior managerial personnel to assist hotel's training department; Training contents comprises: the coordination of System Utilization Procedure, infosystem and hotel management system etc.

Claims (3)

1. the structure of deluxe hotel's management system is characterized in that:

Deluxe hotel's management system adopts advanced information development technology according to international star hotel standardization business procedure, through actual motion, repeatedly checking, covers the management system of whole hotel business;

In 100 Duo Jia hotels, use, for the hotel is constantly providing information quality and after sale service;

Deluxe hotel's management system has covered each department of hotel management, absorbed the elite of external famous Hospitality management systems such as Fidelio, HIS, in conjunction with domestic management characteristic, various integrated informations and particulars are provided, the overall operation that helps management, supervision and assist the hotel, both embody the principle of strict control, and can satisfy again the requirement of each hotel's flexible management;

The developing instrument that uses Microsoft is adopted in system development fully, with the WINDOWS operating system of Microsoft good compatibility is arranged, hardware environment adopts client/server (C/S) architecture, network operating system adopts WINDOWS NT SERVER, database adopts SQL SERVER large data, customer end adopted WINDOWS98/2000/XP operating system, application system have adopted the three-tier architecture design philosophy of C/S, jointly made up safety, reliably, system platform fast;

Front end adopts the VB developing instrument of Microsoft, and its control is abundant, uses in a large number the WINDOWS api function, has demonstrated fully the superiority of this information in hotel management; By three grades of user right controls of network operating system, Database Systems, front end applications system, the very security of realization system, reliability; System software called after: wyq-jdglxt;

System has taken into full account the interconnected and extended problem of various device, can be connected use with realizations such as multimedia inquiry equipment, interactive TV (VOD), internet (Intelnet), call voice equipment, IC-card (magnetic card) equipment, door latch device, cashing machine (Pos) equipment, bar code scan equipment; Star hotel's management system selects practical PC as basic hardware device; System server adopts the famous brand private server, is configured to the backup mode that master server adds failover server, and master server has more hard disk duplex mirror image fault-tolerant ability and UPS monitoring function; This design is through a plurality of user's runtime verifications, and reliability is high, stable performance, the ratio of performance to price is good, obtain the user of hotel high evaluation, require 24 hours non-stop-machine environment to be particularly suitable for selecting in hotel industry, satisfy the security request data of Hotel-Network system fully; Mistake trap technology and automatic detection check prevent that the people from being maloperation; Multiple duplication and recovery technology guarantee data security; Automatically repair function so that system can self-exclusive segment failback to correct status; Fully absorb the managerial experience of numerous star hotels, system adopts towards the method for hotel business flow process, the design philosophy of purpose take accounting management as core, take decision analysis as target, when satisfying hotel's miscellaneous service processing, be provided at emphatically the data of the aspects such as market analysis, performance analysis for the supvr in hotel.

2. shown in claim 1, deluxe hotel's management system module function is characterized in that:

☆ reception counter of hotel management system

The guest room reservation system

The receptionist system

The connection real estate management manages system

The single inquiry system of visitor

The front office cashier system

Group's management system

Account is checked system

Guest room managing system

The visitor goes through management system

The contract administration system

The membership management system

The quotas administered system

Manager's inquiry system

Report Printing System

Data handling system

Receivable account system

☆ agency management system

The Saunas management system

The food and drink reservation system

Food management system

The PDA formula order dishes system

The KTV VOD system

The VOD video on-demand system

The E-card management system

The ☆ charge system

Telephone charging system

The broadband charging system

☆ agency cash register management system

The dining room POS

The Karaoke POS

The Saunas POS

The ☆ background management system

Warehouse management system

The warehouse Cost Accounting System

The engineering equipment management system

Contract management system

The ☆ interface

Phone PMS interface

The door lock interface

Financial accounting system interface (reservation)

Public security reported data interface (reservation)

VOD video request program interface (reservation)

E-card management system interface (reservation)

Broadband access network interface (reservation)

(reservation).

3. shown in claim 1, the characteristics of deluxe hotel's management system is characterized in that:

Deluxe hotel's management system be domestic function the most comprehensive, the most careful, meet one of management information of the concrete operation flow in hotel most, the customization degree is higher in the information, hundred multinomial settings is arranged, the managerial demand in each hotel of flexible adaptation in the system;

Deluxe hotel's management system has fully absorbed the excellent functions in the external advanced Hospitality management system such as Fidelio, and for example: the practical account that selects is beaten single function, can satisfy any guest's needs; Comprehensively the record guest likes, has a liking for, complains, moves in number of times, consumption, credit situation, leaves over the personal information such as article with the room, and can easily inquire about and point out;

When absorbing domestic and international information advantage, also done improvement according to the actual needs of hotel business, make these functions more can satisfy hotel's needs;

Deluxe hotel's management system merges for adapting to reception counter of hotel cashier and reception centre, improves service quality, reduces the development trend of personnel cost, and we are well-designed on stream, by the authority setting, make system can satisfy the needs of this operating mode;

Deluxe hotel's management system is the simplest Hospitality management system of operation in the domestic ripe information;

We on stream, according to the high speed performance of modern computer, well-designed automatic operation function in a large number reduces Operating Complexity, reduces maloperation;

Deluxe hotel's management system is travelling speed hotel management software faster in the domestic ripe information, rely on the powerful information development strength of company and advanced development platform, contrast other Windows version information, our product is very low to the requirement of hardware, saves hardware cost;

Deluxe hotel's management system can provide the internet interface module of booking rooms, and computer system networking that can the reservation center, internet is immediately automatically processed the guest and subscribed, for the guest who subscribes your hotel provides 24 hours fast, good service;

Deluxe hotel's management system is the system of the tool opening of domestic ripe information, except can connecting telephone exchange, door lock card, financial information, can also connect other hotel's common equipments such as VOD, bed control plate, realize that the room TV is audited singly, message, the guest opens room air conditioner precooling, preheating automatically by the reception centre before moving in the room, and whether the floor attendant grasps the guest in utility functions such as rooms by computer; And can be the tailor-made new interface of other equipment of user (needing the user to provide the equipment interface parameter maybe can obtain by simple research);

Deluxe hotel's management system provides convenience, easy-to-use User-defined report function, and the user can increase according to the needs of oneself, revises form, and a large amount of analysis diagrams also is provided in the system in addition, helps supvr's quicklook to grasp situation;

Deluxe hotel's management system Hospitality management system is based on Windows NT/ 2000 platforms, background data base is that SQL7.0/2000, developing instrument are VB6.0, can connect the enterprises mailing system, realizes the enterprises office automation;

Owing to having adopted popular hardware and network system, so the investment of whole system is not high, software and hardware and maintenance of network are extremely convenient, and the total cost of ownership is low;

Improve service quality

The benefit of the maximum that ☆ realizes for you improve service quality

The Computerized intelligent prompting: as: wish the guest happy birthday, Merry Christmas, frequent customer's specific (special) requirements, honored guest consume preferential automatic-prompting etc.;

Allow the guest feel very careful service;

Powerful visitor goes through management: comprise the frequent customer automatically identification and visitor go through calling of data, guest's inveterate habit and last time the guest leave over article, not automatic demonstration and the preferential record of unique guest's integration of the statement of account, the situation of not checking out; The permanent safety that native system support visitor goes through is preserved;

Individual traveler/group's arrival ﹠ departure flight, car, the number indicating a ship's order of departure and guest's shuttle, ship, machine, the input of message and specific (special) requirements, when other operator opened this visitor's list, information automatic spring information was reminded operating personnel;

Advanced many condition data inquiry means: the operator only need input and meet certain condition keyword, and system gets final product Auto-matching, accesses fast related data, allows operating personnel be efficiently better service of visitor;

The simplification of check-in formality: need not the hand filling data, guest's data directly can be inputted computer, automatically get the table of checking in, simplify and move in formality, shorten the guest and move in the stand-by period;

The intellectuality of the program of checking out: the front office cashier can distinctive by system " information of checking out " function, carry out contacting on the computer with foreground and housekeeping department, cancellation black phone notice, avoid failing to report, leak and listen, report by mistake, listen by mistake, strengthen the communication of front office cashier and each one, shorten the guest and check out the stand-by period;

The consumption of signing a bill in the hotel: the visitor that stays at an inn can check out in the hotel in multiple spot consumption, head station unification, not only greatly facilitates the guest, has also improved the service class in hotel; When in the guest carries out the shop, consuming, also carry out different to the different line of credit of guest and the time limit control;

☆ increases work efficiency:

Fast, simple and direct operation: rational operation flow, make simple to operationly, lucid and lively, the fast open room only needs three seconds; For example on dynamic room conditions table, provide timely occupancy to show, and can directly select clean room to sell the room;

The visitor that can conveniently inquire about the guest when filling in visitor's list goes through archives, contract data, provides and automatically selects the room function;

The automatic visitor of inquiry goes through: the automatic inquiry of system's meeting guest's visitor goes through data behind the input guest name when subscribing or receive;

The visitor is single integrated: same visitor singly comprises the full detail that female guest, foreign guest need to register, and fills in as required, has made things convenient for checking in and inquiring about of reception,

The single connection of related visitor: directly access related other visitors on can be single by a visitor single, main list of the group of formation, booking form, member be single, move in the connection of list etc.; On a computer interface, mutually call, make operation handy, be difficult for going on business;

The automatic monitoring that the guest moves in/checks out: the guest moves in or checks out, when house keeper, exchange, housekeeping department all can demonstrate the guest and move in by the native system dynamic information prompt or the information of checking out, and communication and service between the efficiently reinforcement department;

Automatically night kernel function: check the be through with history of manual report of report capability the automatic night of system;

Powerful statistic of classification: system can be by the classification of each condition, allow sales department and administration and supervision authorities can learn at any time the room number in evening of frequent customer, contract company, travel agency, meeting, to a series of data such as shop number of times; Also can automatically gather guest room consumption, food and drink consumption, abstract the recreational consumption, other consumption etc. according to the article of consumption classification;

The autostore of contract and calling: sales department signs back exercise price and deposits computer in, and reservations department books rooms or the receptionist directly handles when moving in, and system's automatic search and call the contract room rate and preferential mode is accelerated the running link;

Complete reservation and pricing system: intended duration is without any restriction, but the following booking form any time of reception ﹠ disposal, and and there is unique seasonal rate in system, the room rate of Auto-matching different vacations;

Detailed room attitude information: reach 10 several rooms attitudes, for relevant departments provide room status information detailed, that understand;

The bill of many documentings is processed: all functions that almost can finish the front office cashier on an information interface: credit, beat singly, check out, check out, recover to move in, statement of account format chooses and arranges etc.; Under same interface, process the account of individual traveler, group and particular company, support cash, check, credit card, street account, receivablely the multiple Payment Methods such as sell on credit;

Same account is engaged in supporting the Multiple Currencies clearing;

The account transfer function of any account between any account number of system's support is in particular the efficient that improves the front office cashier place, has designed the connection room function in loose room between how connecting, and makes the account transfer that links between the room free and relaxed;

The automatic inspection of company's account: night, nuclear was aggregated into the project of sell on credit in the company of sell on credit automatically, waited can automatically go out statement of account and aging schedule etc. after the audit and sell form on credit.