CN111083296B - Hotel intelligent housekeeper system based on voice recognition - Google Patents

Hotel intelligent housekeeper system based on voice recognition Download PDF

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Publication number
CN111083296B
CN111083296B CN202010215420.7A CN202010215420A CN111083296B CN 111083296 B CN111083296 B CN 111083296B CN 202010215420 A CN202010215420 A CN 202010215420A CN 111083296 B CN111083296 B CN 111083296B
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China
Prior art keywords
hotel
intelligent terminal
voice
intelligent
network
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CN202010215420.7A
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CN111083296A (en
Inventor
袁熹
谭龙
程玲
洪权
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Chengdu Kangshengsi Technology Co ltd
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Chengdu Kangshengsi Technology Co ltd
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/006Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10Services
    • G06Q50/12Hotels or restaurants
    • GPHYSICS
    • G10MUSICAL INSTRUMENTS; ACOUSTICS
    • G10LSPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00Speech recognition
    • G10L15/22Procedures used during a speech recognition process, e.g. man-machine dialogue
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936Speech interaction details
    • GPHYSICS
    • G10MUSICAL INSTRUMENTS; ACOUSTICS
    • G10LSPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00Speech recognition
    • G10L15/22Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/223Execution procedure of a spoken command

Abstract

The invention relates to a hotel intelligent housekeeper system based on voice recognition, which comprises at least one intelligent terminal and at least one network access device which are deployed in a guest room, and a voice gateway from a hotel data network to a hotel telephone network; the intelligent terminal is accessed to a data network through network access equipment, and based on an SIP protocol stack, when a user interacts with the intelligent terminal and calls a front desk, the intelligent terminal is matched with a voice gateway to complete conversion from a hotel data network to a hotel telephone network, so that the intelligent terminal can simulate fixed line calling from the hotel front desk; the intelligent terminal is internally provided with multiple Internet of things communication protocols and used for achieving interaction with intelligent household products in guest rooms, networking topology, remote control and remote data acquisition are achieved, the scheme can achieve 0-cost access of hotel proscenium, after the intelligent terminal is added to the guest rooms, lines are transformed by 0, and construction difficulty and construction cost are reduced to a great extent.

Description

Hotel intelligent housekeeper system based on voice recognition
Technical Field
The invention relates to the field of Internet of things, in particular to a hotel intelligent housekeeper system based on voice recognition.
Background
At present, the hotel industry generally deploys three networks, one data network, one telephone network and one internet of things, wherein the data network is used for accessing a hotel local area network and a public network, the telephone network is mainly used for calling and talking between a guest room and a hotel service unit (such as a front desk, cleaning and the like), the internet of things network is used for networking topology and control of an acousto-optic and electric related terminal related to an intelligent home, and under most scenes, the three networks cannot directly span a domain, so that hotel informatization and intellectualization are not fused, user experience is poor, and construction cost is high. For example, chinese patent publication No. CN104918090A discloses an intelligent hotel management system based on voice control, and the remote controller includes a microcontroller, a wireless communication module, a voice call module, a voice collector, a voice recognition module, a control instruction generation module, and an infrared emission module; the voice call module is connected with the microcontroller, the microcontroller is accessed to the wireless APs of the network set top box through the wireless communication module, and each wireless AP is connected with the call center server through the communication network. The invention can realize the network voice call between the guest room passenger and the front desk or the guest room passenger through the remote controller and the set-top box, integrates the call function on the remote controller, is very convenient to use, does not need to install a telephone to set up an independent call network at the cost of a hotel, and greatly saves the management cost of the hotel. The remote controller supports a voice recognition function, the set top box and the television can be controlled through voice, and the remote controller is more intelligent and convenient to use. In the patent, networking topology and control of the sound-light-electricity related terminal related to the smart home are realized by using a remote controller and a set top box (internet of things). That is, the voice interaction is realized by using the internet of things, and the connection among the data network, the telephone network and the internet of things is not established. For a hotel, if the voice interaction function is to be completed, the internet of things system must be completely modified or upgraded, which is high in cost.
Disclosure of Invention
The invention aims to overcome the defects of the prior art, and provides a hotel intelligent manager system based on voice recognition, which can realize the cost access of a hotel reception desk 0, and can reduce the construction difficulty and the construction cost to a great extent by modifying a line 0 after a guest room is added with an intelligent terminal.
The purpose of the invention is realized by the following technical scheme:
a intelligent housekeeper system for hotels based on voice recognition, the system comprising:
the system comprises at least one intelligent terminal and at least one network access device which are deployed in a guest room, and a voice gateway from a hotel data network to a hotel telephone network;
the intelligent terminal is accessed to a data network through network access equipment, and based on an SIP protocol stack, when a user interacts with the intelligent terminal and calls a front desk, the intelligent terminal is matched with a voice gateway to complete conversion from a hotel data network to a hotel telephone network, so that the intelligent terminal can simulate fixed line calling from the hotel front desk;
the intelligent terminal is internally provided with various Internet of things communication protocols and used for finishing interaction with intelligent household products in guest rooms, and networking topology, remote control and remote data acquisition are achieved.
Compared with the traditional voice interaction system, the scheme is that the original data network and the telephone network of the hotel are connected through the gateway, then an intelligent terminal designed by the invention is added to serve as a trigger end to carry out corresponding service, the intelligent terminal can not only be used for the data network of the hotel, but also can be used for accessing the telephone network of the hotel, so that a corresponding voice interaction function is established, as the scheme is only additionally provided with the mobile terminal and the gateway equipment, the original data network and the telephone network line of the hotel are basically not modified, the system upgrading can be completed only by additionally arranging the intelligent terminal designed by the scheme in a guest room, and the cost access of the hotel foreground 0 and the line 0 modification are basically realized.
Furthermore, the intelligent terminal integrates an AI voice recognition module, and guests can interact with the intelligent terminal only through voice, so that intelligent customer service question answering, intelligent information flow pushing and guest room internet of things control are realized. The invention utilizes a mature intelligent voice system to carry out voice recognition, thereby ensuring the accuracy of the recognition of the input command of the control end (namely the intelligent terminal) and carrying out accurate corresponding operation.
Furthermore, the intelligent terminal comprises an audio interface module, a communication interface module, a voice calling module, a gateway module, a storage interface module, a core processing unit and a power supply, wherein the audio interface module, the communication interface module, the voice calling module, the gateway module and the storage interface module are respectively connected with the processor;
the voice call module is used for connecting a telephone interface and converting network voice data input by the voice interface module into a common telephone signal supporting an SIP (session initiation protocol), and the telephone interface realizes interaction with a hotel telephone network;
the communication interface module is used for establishing network connection with the network access equipment and accessing a hotel data network and an external network, and the gateway module is used for completing networking with intelligent home products in guest rooms.
Furthermore, the intelligent terminal is connected with a hotel intranet through AP equipment arranged in a guest room, the hotel intranet is provided with an SIP server and is connected with a front-end phone through an IAD gateway, and therefore voice interaction between the intelligent terminal and the front-end phone is completed.
Furthermore, the system also comprises a management platform, wherein the platform consists of three parts, namely connection management, equipment management and service management;
the connection management provides data cleaning, data standardization, data storage, event triggering, protocol analysis, high-performance expansion, link encryption and data transparent transmission;
the equipment management is used for providing data storage, data analysis, equipment shadow, equipment group, online debugging, remote maintenance, equipment activation, firmware upgrading and log alarm;
the service management provides device/data visualization, analytics statistics, traffic pool services, voice/short message services, billing calculations.
Further, the intelligent terminal includes the following three service modes:
the voice interaction is carried out with the intelligent terminal, the front desk can be directly called, and the front desk carries out guest room service;
voice interaction is carried out with the intelligent terminal, and hotel service and hotel peripheral information flow pushing are carried out through the cloud platform;
and voice interaction is carried out with the intelligent terminal, and the intelligent home in the room is controlled.
The invention has the beneficial effects that: according to the scheme, only one mobile intelligent terminal is added in a hotel room, and then a voice gateway is additionally arranged between a data network and a telephone network, so that hotel upgrading can be completed, various operations such as hotel household equipment management, call reception, hotel service checking and the like can be completed based on voice interaction, and the cost access of the reception side of the hotel and the line 0 transformation are basically achieved.
Drawings
FIG. 1 is a schematic diagram of the top level design of the system;
FIG. 2 is a functional diagram of an intelligent terminal;
FIG. 3 is a flow chart of the intelligent terminal;
FIG. 4 is a schematic diagram of a system platform;
fig. 5 is a voice call flow diagram.
Detailed Description
The technical solution of the present invention is further described in detail with reference to the following specific examples, but the scope of the present invention is not limited to the following.
As shown in fig. 1, a hotel intelligent housekeeper system based on voice recognition is mainly used for realizing hotel voice interaction. The system comprises at least one intelligent terminal and at least one network access device which are deployed in a guest room, and a voice gateway from a hotel data network to a hotel telephone network; the intelligent terminal is accessed to a data network through network access equipment, and based on an SIP protocol stack, when a user interacts with the intelligent terminal and calls a front desk, the intelligent terminal is matched with a voice gateway to complete conversion from a hotel data network to a hotel telephone network, so that the intelligent terminal can simulate fixed line calling from the hotel front desk; the intelligent terminal is internally provided with various Internet of things communication protocols and used for finishing interaction with intelligent household products in guest rooms, and networking topology, remote control and remote data acquisition are achieved.
In one embodiment, the whole system at least comprises an intelligent terminal, a communication module, a hotel intranet, a voice gateway and a hotel telephone network. More specifically, referring to fig. 5, the system includes an intelligent terminal, a guest room AP device, a hotel intranet, an IAD gateway, and a front desk phone. The intelligent terminal forms an Internet of things control system with the intelligent home through guest room AP equipment, meanwhile, connection can be established with a hotel intranet through the guest room AP equipment, and the hotel intranet establishes a voice interaction channel with a front-end phone through an IAD gateway, so that the hotel intranet can be accessed through the intelligent terminal to perform service ordering, such as guest room service, meal ordering, massage and the like. Meanwhile, the intelligent terminal can directly contact with the front-end phone to perform voice interaction.
As a further optimization of this embodiment, the intelligent terminal incorporates an AI voice recognition module, and guests can interact with the intelligent terminal only by voice, so as to implement intelligent customer service question answering, intelligent information flow pushing, and guest room internet of things control. The AI voice recognition module can be a function of the intelligent terminal, for example, some current commonly used intelligent mobile phones have a voice interaction function, and the system can be built by using the intelligent mobile phones. The method for realizing intelligent customer service question answering is characterized in that the AI voice recognition technology is utilized to implant relevant contents of the customer service question answering into a system background server, so that the intelligent consultation service of a user is completed. And aiming at each guest room, the corresponding intelligent terminal has an identity ID, and the identity ID is matched with the guest room, so that the intelligent information flow fixed-point pushing is completed. Meanwhile, the intelligent terminal can also be used as a remote controller to control the intelligent home in the guest room based on the Internet of things technology.
In some embodiments, the intelligent terminal includes an audio interface module, a communication interface module, a voice call module, a gateway module, a storage interface module, a core processing unit, and a power supply, where the audio interface module, the communication interface module, the voice call module, the gateway module, and the storage interface module are respectively connected to the processor, and the structure of the intelligent terminal may be as shown in fig. 2. The voice calling module is used for connecting a telephone interface and converting network voice data input by the voice interface module into a common telephone signal supporting an SIP (session initiation protocol), and the telephone interface realizes interaction with a hotel telephone network; the communication interface module is used for establishing network connection with the network access equipment and accessing a hotel data network and an external network, and the gateway module is used for completing networking with intelligent household products in guest rooms.
As shown in fig. 3, the smart terminal should have voice input and output functions, that is, it is a basic requirement of the smart terminal to be able to perform voice interaction. In addition, the voice recognition capability, namely the AI voice recognition module, is a so-called intelligent voice function, and can perform semantic analysis according to the voice input of the user. Besides, the intelligent household system also comprises an operation panel, various operations can be completed through the operation panel, for example, intelligent household is used, hotel commodity information is obtained, and meanwhile, related information can be sent to a mobile phone, namely, the intelligent household system has a networking function.
In a specific embodiment, the intelligent terminal includes the following three service modes:
the voice interaction is carried out with the intelligent terminal, the front desk can be directly called, and the front desk carries out guest room service;
voice interaction is carried out with the intelligent terminal, and hotel service and hotel peripheral information flow pushing are carried out through the cloud platform;
and voice interaction is carried out with the intelligent terminal, and the intelligent home in the room is controlled.
In another embodiment, the intelligent terminal only supports voice interaction and is used for calling the foreground to perform room service, that is, in a minimum system, the intelligent terminal can only have one of the three service modes, and can be designed according to practical occasions, for example, in some small hotels, only accommodation is provided, catering is not provided, a hotel service platform is not necessarily provided, and corresponding intelligent homes are not provided.
In some embodiments, the system further comprises a management platform, which is composed of three parts of connection management, device management and service management, and also provides a plurality of expansion interfaces. As shown in fig. 4, connection management provides data cleaning, data standardization, data warehousing, event triggering, protocol parsing, high performance expansion, link encryption, and data transparent transmission; the device management is used for providing data storage, data analysis, device shadow, device group, online debugging, remote maintenance, device activation, firmware upgrade and log alarm; service management provides device/data visualization, analytics statistics, traffic pool services, voice/short message services, billing calculations.
Data cleaning: and preprocessing the acquired data to remove inconsistent, incomplete and noisy data.
Data normalization: and carrying out data integration, transformation, specification and other standardized processing on the cleaned data.
And (4) data storage: and performing classified warehousing management on the standardized data.
Event triggering: the platform supports the setting of triggering data reporting and control issuing according to a certain rule engine.
Protocol analysis: and analyzing different protocols and extracting standard data.
High performance extension: the platform supports a smooth expansion of the performance of the number of connections and concurrencies.
And (3) link encryption: the data path is securely encrypted.
Data transparent transmission: confidential data is directly transmitted through without analysis and without storage.
The device management is used for providing data storage, data analysis, device shadow, device group, online debugging, remote maintenance, device activation, firmware upgrade and log alarm.
Data storage: and storing and backing up data.
Data analysis: and analyzing different data packets, and extracting standard data.
Device shadow: storing the online state of the equipment, the attribute value reported last time by the equipment and the configuration expected to be issued by the server.
Equipment group: the equipment classifies and establishes groups according to different rules of areas, types and the like.
Online debugging: the platform can directly debug the equipment on line.
Remote maintenance: and carrying out remote maintenance operation on the equipment, quickly positioning the problem and recovering the service.
Activating the equipment: the platform may activate the device directly online.
Firmware upgrading: and upgrading and updating the device hardware bottom driver.
Log alarming: the work logs and alarm information generated by the equipment can be managed.
Device/data visualization: the platform may present the devices and data in a graphical manner.
And (3) analysis and statistics: the platform can analyze and count the equipment and data according to certain rules.
And (3) traffic pool service: the platform supports traffic sharing and traffic management when the intelligent terminal accesses the platform in a cellular network mode.
Voice/short message service: the platform supports the intelligent terminal external network voice calling and short message service.
And (3) charging calculation: the platform supports unified tariff calculation and management when the intelligent terminal accesses the platform in a cellular network mode.
The foregoing is merely a preferred embodiment of the invention, it is to be understood that the invention is not limited to the forms disclosed herein, but is not intended to be exhaustive or to limit the invention to other embodiments, and to various other combinations, modifications, and environments and may be modified within the scope of the inventive concept as described herein by the teachings or the skill or knowledge of the relevant art. And that modifications and variations may be effected by those skilled in the art without departing from the spirit and scope of the invention as defined by the appended claims.

Claims (4)

1. A hotel intelligent housekeeper system based on voice recognition is characterized by comprising:
the system comprises at least one intelligent terminal and at least one network access device which are deployed in a guest room, and a voice gateway from a hotel data network to a hotel telephone network;
the intelligent terminal is accessed to a data network through network access equipment, and based on an SIP protocol stack, when a user interacts with the intelligent terminal and calls a front desk, the intelligent terminal is matched with a voice gateway to complete conversion from a hotel data network to a hotel telephone network, so that the intelligent terminal can simulate fixed line calling from the hotel front desk;
the intelligent terminal is internally provided with a plurality of Internet of things communication protocols and used for finishing interaction with intelligent household products in guest rooms, and networking topology, remote control and remote data acquisition are realized;
the intelligent terminal comprises an audio interface module, a communication interface module, a voice calling module, a gateway module, a storage interface module, a core processing unit and a power supply, wherein the audio interface module, the communication interface module, the voice calling module, the gateway module and the storage interface module are respectively connected with the processor;
the voice call module is used for connecting a telephone interface and converting network voice data input by the voice interface module into a common telephone signal supporting an SIP (session initiation protocol), and the telephone interface realizes interaction with a hotel telephone network;
the communication interface module is used for establishing network connection with the network access equipment and accessing a hotel data network and an external network, and the gateway module is used for completing networking with intelligent home products in guest rooms;
the system also comprises a management platform, wherein the platform consists of three parts, namely connection management, equipment management and service management;
the connection management provides data cleaning, data standardization, data storage, event triggering, protocol analysis, high-performance expansion, link encryption and data transparent transmission;
the equipment management is used for providing data storage, data analysis, equipment shadow, equipment group, online debugging, remote maintenance, equipment activation, firmware upgrading and log alarm;
the service management provides device/data visualization, analytics statistics, traffic pool services, voice/short message services, billing calculations.
2. The intelligent housekeeper system of the hotel based on voice recognition as claimed in claim 1, wherein the intelligent terminal is integrated with an AI voice recognition module, and guests can interact with the intelligent terminal only through voice, so as to realize intelligent service question and answer, intelligent information flow pushing and guest room internet of things control.
3. The intelligent housekeeper system of hotel based on voice recognition as claimed in claim 2, wherein the intelligent terminal is connected with the hotel intranet through the AP device arranged in the guest room, the hotel intranet is configured with the SIP server and is connected with the front desk phone through the IAD gateway, thereby completing the voice interaction between the intelligent terminal and the front desk phone.
4. The intelligent hotel butler system based on voice recognition as claimed in claim 3, wherein the intelligent terminal comprises the following three service modes:
the voice interaction is carried out with the intelligent terminal, the front desk can be directly called, and the front desk carries out guest room service;
voice interaction is carried out with the intelligent terminal, and hotel service and hotel peripheral information flow pushing are carried out through the cloud platform;
and voice interaction is carried out with the intelligent terminal to control the intelligent home in the room.
CN202010215420.7A 2020-03-25 2020-03-25 Hotel intelligent housekeeper system based on voice recognition Active CN111083296B (en)

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CN110398320A (en) * 2019-07-09 2019-11-01 北京讯腾智慧科技股份有限公司 A kind of gas leakage detection localization method and system being easy to Continuous optimization

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Publication number Priority date Publication date Assignee Title
US9596334B1 (en) * 2007-08-24 2017-03-14 Iwao Fujisaki Communication device
CN102118519A (en) * 2009-12-31 2011-07-06 华为技术有限公司 Method and system for realizing telephone dialing in session initiation protocol integrated access device (SIP IAD) and device
CN102143278A (en) * 2010-12-16 2011-08-03 华为技术有限公司 Event reporting method and state information acquiring method and device of analog terminal
CN102930485A (en) * 2012-09-12 2013-02-13 上海研庆电子有限公司 Five-star hotel management system
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Address after: No.8, 6 / F, building 1, 88 xingle North Road, Xindu street, Xindu District, Chengdu, Sichuan 610000

Patentee after: Chengdu kangshengsi Technology Co.,Ltd.

Address before: Building a, 319 Xingye Avenue, Xindu Industrial Zone, Xindu District, Chengdu, Sichuan 610000

Patentee before: Chengdu kangshengsi Technology Co.,Ltd.