CN109146094A - A kind of digitlization Hospitality management system - Google Patents
A kind of digitlization Hospitality management system Download PDFInfo
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- CN109146094A CN109146094A CN201810967430.9A CN201810967430A CN109146094A CN 109146094 A CN109146094 A CN 109146094A CN 201810967430 A CN201810967430 A CN 201810967430A CN 109146094 A CN109146094 A CN 109146094A
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- 238000012423 maintenance Methods 0.000 claims abstract description 44
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- 238000003287 bathing Methods 0.000 claims description 20
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- 235000013305 food Nutrition 0.000 claims description 10
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- 230000015556 catabolic process Effects 0.000 claims description 3
- 230000007613 environmental effect Effects 0.000 claims description 3
- 230000010354 integration Effects 0.000 claims description 3
- 235000012054 meals Nutrition 0.000 claims description 3
- 238000007619 statistical method Methods 0.000 claims description 3
- 235000013311 vegetables Nutrition 0.000 claims description 3
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
本发明公开了一种数字化酒店管理系统，包括中央处理器、中心管理服务器、数据库模块、宾馆前台管理单元、餐饮管理单元、洗浴管理单元、娱乐消费管理单元、客户关系管理单元、会员管理单元、酒店经营状况评估单元、设备管理单元、旅行预定管理单元、星级评定管理单元以及终端。本发明各个单元都可以独立运行，互不影响，但是需要数据共享时，整个系统能够实现数据的共享，避免数据的重复录入，方便了客户消费增加了酒店对盈利状况的统计查询；同时，增加了酒店与客户之间的互动，对设备的维修情况进行精确细致的划分统计便于酒店对设备的维修情况进行查询监督，对维修人员实行绩效奖励增加了设备维修的时效性提高了客户的消费体验。
The invention discloses a digital hotel management system, comprising a central processing unit, a central management server, a database module, a hotel front desk management unit, a catering management unit, a bath management unit, an entertainment consumption management unit, a customer relationship management unit, a member management unit, Hotel operation status evaluation unit, equipment management unit, travel reservation management unit, star rating management unit and terminal. Each unit of the present invention can operate independently without affecting each other, but when data sharing is required, the entire system can realize data sharing, avoid repeated data entry, facilitate customer consumption and increase the hotel's statistical query on profitability; The interaction between the hotel and the customer is improved, and the equipment maintenance status is accurately and meticulously divided into statistics, which is convenient for the hotel to inquire and supervise the equipment maintenance status. The performance reward for the maintenance personnel increases the timeliness of equipment maintenance and improves the customer's consumption experience. .
Description
Technical field
The invention belongs to Hospitality management system technical fields, and in particular to a kind of digitlization Hospitality management system.
Background technique
Last century the nineties so far for over ten years, with the development of tourist service industry, the PMS of star hotel
(Program Manager System) experiencings MS-DOS editions, Windows C/S editions to the Windows currently risen
In B/S editions promotion and application, the basic service process of hotel information management system is quite mature.But PMS is only solved
The basic operation management in the hotel Jue Liao needs, and faces internet, in face of the quick of new science and technology in current international and domestic hotel industry
Development, to hotel information management system, intelligent, the digitized essential core for requiring promotion to become the development of current hotel is competed
One of strength.
With the rapid development of China's economic system reform, the income of people is continuously improved, and consumption idea is also constantly mentioning
Height, the requirement to service quality are also more stringent.The tourist industry in many areas is as local pillar industry.Hotel is as people
Rest, public place of entertainment are simultaneously rapidly developed.How to provide it is more acurrate, timely service, become hotel competition key.Cause
This, hotel information builds a standard for having become hotel's customer service quotient, becomes the basis of information system.
But in the actual operation management process in hotel, while running more set management softwares and being deposited in the process of running
What the data stored up and used physically were mutually isolated, it cannot effectively be associated with using the use value to improve data, this
With regard to needing a unified Hospitality management system, bigger convenience is provided for user；Meanwhile the member client in hotel and registration
Between lack interaction, for improve hotel service quality and improvement there are blind area, hotel's article of consumption is in separation shape
Consumption complexity that state increases client and hotel to the statistics of earning performance, the damage maintenance of equipment there are hysteresis,
It needs to contact related personnel to repair, not formed certain maintenance incentive policy, the maintenance of lag affects the consumption of client
Experience etc..
Summary of the invention
The present invention provides a kind of digitlization Hospitality management system, can solve the above problems.
A kind of digitlization Hospitality management system, including central processing unit, center management server, database module, hotel
Foreground administrative unit, Catering Management unit, bathing administrative unit, abstract the recreational consumption administrative unit, customer relation management unit, member
Administrative unit, hotel administration condition evaluation unit, device management unit, the predetermined administrative unit of travelling, star rating administrative unit
And terminal, the center management server, front desk of hotel administrative unit, Catering Management unit, bathing administrative unit, amusement disappear
Take administrative unit, customer relation management unit, member management unit, hotel administration condition evaluation unit, device management unit, trip
The predetermined administrative unit of row, star rating administrative unit and terminal are connected with the central processing unit respectively, the centre management
Server is connected with database module；
The front desk of hotel administrative unit includes predetermined reception module, cash register management module, finance check module, guest room is managed
Manage module, information inquiry module and statement management module；The predetermined reception module makes a reservation for hotel for receiving guest
And the reception work to guest, the cash register management module be used to that the cash pledge of guest, book keeping operation checkout and meal coupon to be arranged into
Row management, the finance check module and are used to check the income in hotel, consumption and transferred account service, the housekeeping
Module is used to be configured the available mode in guest room, register lost article found and be handled and carry out to the consumption details in guest room
Record, the information inquiry module are used to inquire objective single account, the general information for selling situation and guest room in guest room,
The statement management module is for formulating predetermined reception report, cash register report, guest room report and Sales Reports；
The Catering Management unit be used for the catering services in hotel include food and drink category, quantity, the hobby of consumer into
Row statistics, the bathing administrative unit are used for for formulating bathing report, the abstract the recreational consumption administrative unit according to the anti-of guest
Feedback formulates entertainment selection and carries out the statistical work of abstract the recreational consumption；
The customer relation management unit include customer satisfaction survey module, customer feedback module, reward on total mark module,
Mechanism, which is improved, formulates module and responding module, and the customer satisfaction survey module is for formulating survey item and the meeting of pushing to
Member client carries out satisfaction investigation, and the customer feedback module is for replying satisfaction investigation questionnaire, the reward on total mark module
For the reward on total mark to the client's progress customer account for proposing constructive suggestions, the mechanism, which is improved, formulates module for basis
The feedback opinion of client formulates improvement project, and the responding module is used to for improved plan to be sent to client and consult；
The member management unit includes member registration module, member's Point Management Module, membership grade assessment module, meeting
Member's preferential system cover half block, honored guest's card management module and transaction modules, the member registration module are used for the registration of hotel member
Registration, member's Point Management Module are used to carry out the integration managing of register account number, described member etc. according to the consumption of member
Grade assessment module is used to integrate the ranking for carrying out member account according to the account of member, and the member privilege is formulated module and used
In formulating corresponding preferential strategy according to membership grade, honored guest's card management module carries out specially for providing honored guest's card user
Manage and provide specific preferential service, the transaction modules provide user's order and fill in, on-line payment, order inquiries and order
It is single to cancel function；
The hotel administration condition evaluation unit includes guest room evaluation module, bathing evaluation module, food and drink evaluation module, joy
Happy evaluation module and comprehensive profit evaluation module, the guest room evaluation module are used for guest room hardware facility, environmental sanitation, visitor
Room service and price satisfaction carry out comprehensive assessment, and the bathing evaluation module is for the attitude to bath center, valence
Lattice satisfaction and hardware facility carry out Comprehensive Assessment, the food and drink evaluation module be used for vegetable if appropriate for guest's taste,
Price satisfaction and comprehensive assessment is carried out to the attitude of client, the amusement evaluation module is for the general of entertainment selection
Adaptive, the hardware facility of entertainment selection, price satisfaction and attitude carry out Comprehensive Assessment, the comprehensive profit assessment mould
Block is used for the report generation and analytical calculation management got a profit to every charging item in hotel；
For the device management unit for for statistical analysis to equipment O&M situation, the device management unit includes report
Table enquiry module and data inquiry module, the report query module are used to carry out report form statistics to the repair of equipment to look into
It askes, the data inquiry module is for inquiring the warranty information and status of equipment；
The predetermined administrative unit of travelling is for providing the travelling planning and ticket reservation service of client intelligent；It is described
Database module is for carrying out storage backup to the data of the Hospitality management system；
The star rating administrative unit is used for according to guest to the satisfaction in hotel, the hardware facility in hotel and hotel
The type service of offer carries out comprehensive star rating to hotel.
Preferably, the terminal includes PC machine, smart phone, tablet computer and smart television.
Preferably, the report query module includes the famous information module of equipment, equipment maintenance record module, breakdown maintenance
Logging modle, maintenance cost statistical module and personnel's achievement statistical module, the famous information module of equipment is for equipment
The maintenance of name information, the equipment maintenance record module is for recording the repair of equipment, the maintenance cost
For counting to the maintenance cost of equipment, personnel's achievement statistical module is used for maintenance of equipment personnel's statistical module
Maintenance business is recorded；The data inquiry module includes equipment guarantee enquiry module, does not repair information inquiry module and set
Standby to scrap enquiry module, the equipment guarantee enquiry module is used to inquire the guarantee time of equipment and guarantee item,
It is described do not repair information inquiry module for do not repair equipment carry out inquiry and with urging maintenance progress, the equipment scrapping enquiry module
For being counted to the equipment scrapped and providing query function.
Preferably, the predetermined administrative unit of travelling includes route planning module, ticket predetermined module, association coupon module
And intelligent recommendation module, the route planning module are used for providing the planning of guest's tourism route, the ticket predetermined module
In providing guest's ticket predetermined function, the association coupon module is used to carry out the excellent of tourism expense when consuming the other projects in hotel
Favour, the intelligent recommendation module are used to recommend guest along the scenic spots and historical sites on road according to the stroke of client.
The beneficial effects of the present invention are: a kind of digitlization Hospitality management system provided by the invention, each unit are ok
Independent operating is independent of each other, but when needing data sharing, whole system can be realized the shared of data, avoid the weight of data
Copy back enters, and facilitates client and consumes the statistical query for increasing hotel to earning performance；Meanwhile utilizing the customer relation management
Unit increases interacting between hotel and client, improves service quality and improve providing foundation for hotel, utilizes
The device management unit carries out maintenance feelings of the accurate careful division statistics convenient for hotel to equipment to the repair of equipment
Condition carries out inquiry supervision, and carries out merit increase to maintenance personal using personnel's achievement statistical module and increase maintenance of equipment
Timeliness to providing the consumption experience of customer satisfaction.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
Some embodiments of invention for those of ordinary skill in the art without creative efforts, can be with
It obtains other drawings based on these drawings.
Fig. 1 is a kind of overall system diagram for digitizing Hospitality management system provided in an embodiment of the present invention；
Fig. 2 is front desk of hotel administrative unit system block diagram provided in an embodiment of the present invention；
Fig. 3 is customer relation management cellular system block diagram provided in an embodiment of the present invention；
Fig. 4 is member management unit system block diagram provided in an embodiment of the present invention；
Fig. 5 is hotel administration condition evaluation cellular system block diagram provided in an embodiment of the present invention；
Fig. 6 is device management unit system block diagram provided in an embodiment of the present invention；
Fig. 7 is the predetermined administrative unit system block diagram of travelling provided in an embodiment of the present invention.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
As shown in Figures 1 to 7, a kind of digitlization Hospitality management system, including central processing unit, center management server,
Database module, front desk of hotel administrative unit, Catering Management unit, bathing administrative unit, abstract the recreational consumption administrative unit, Ke Huguan
It is administrative unit, member management unit, hotel administration condition evaluation unit, device management unit, the predetermined administrative unit of travelling, star
Grade evaluation administrative unit and terminal, the center management server, front desk of hotel administrative unit, Catering Management unit, bathing
Administrative unit, abstract the recreational consumption administrative unit, customer relation management unit, member management unit, hotel administration condition evaluation unit,
Device management unit, the predetermined administrative unit of travelling, star rating administrative unit and terminal respectively with the central processing unit phase
Even, the center management server is connected with database module；
The front desk of hotel administrative unit includes predetermined reception module, cash register management module, finance check module, guest room is managed
Manage module, information inquiry module and statement management module；The predetermined reception module makes a reservation for hotel for receiving guest
And the reception work to guest, it mainly include that individual traveler makes a reservation for reception, company booking reception, the deferred operations of guest, visitor
The caller identification of people and the short message sending function for automatically replying guest's consulting, the cash register management module is for the signature to guest
Gold, book keeping operation checkout and meal coupon setting are managed, and the finance check module and are used for the income to hotel, consume and transfer accounts
Business is checked, and the housekeeping module is for being configured the available mode in guest room, being registered and located to lost article found
Reason and the consumption details in guest room are recorded, the information inquiry module is used to sell situation to objective single account, guest room
And the general information in guest room is inquired, the statement management module is for formulating predetermined reception report, cash register report, guest room
Report and Sales Reports；
The Catering Management unit be used for the catering services in hotel include food and drink category, quantity, the hobby of consumer into
Row statistics, the bathing administrative unit are used for for formulating bathing report, the abstract the recreational consumption administrative unit according to the anti-of guest
Feedback formulates entertainment selection and carries out the statistical work of abstract the recreational consumption；
The customer relation management unit include customer satisfaction survey module, customer feedback module, reward on total mark module,
Mechanism, which is improved, formulates module and responding module, and the customer satisfaction survey module is for formulating survey item and the meeting of pushing to
Member client carries out satisfaction investigation, and the customer feedback module is for replying satisfaction investigation questionnaire, the reward on total mark module
For the reward on total mark to the client's progress customer account for proposing constructive suggestions, the mechanism, which is improved, formulates module for basis
The feedback opinion of client formulates improvement project, and the responding module is used to for improved plan to be sent to client and consult；
The member management unit includes member registration module, member's Point Management Module, membership grade assessment module, meeting
Member's preferential system cover half block, honored guest's card management module and transaction modules, the member registration module are used for the registration of hotel member
Registration, member's Point Management Module are used to carry out the integration managing of register account number, described member etc. according to the consumption of member
Grade assessment module is used to integrate the ranking for carrying out member account according to the account of member, and the member privilege is formulated module and used
In formulating corresponding preferential strategy according to membership grade, honored guest's card management module carries out specially for providing honored guest's card user
Manage and provide specific preferential service, the transaction modules provide user's order and fill in, on-line payment, order inquiries and order
It is single to cancel function；
The hotel administration condition evaluation unit includes guest room evaluation module, bathing evaluation module, food and drink evaluation module, joy
Happy evaluation module and comprehensive profit evaluation module, the guest room evaluation module are used for guest room hardware facility, environmental sanitation, visitor
Room service and price satisfaction carry out comprehensive assessment, and the bathing evaluation module is for the attitude to bath center, valence
Lattice satisfaction and hardware facility carry out Comprehensive Assessment, the food and drink evaluation module be used for vegetable if appropriate for guest's taste,
Price satisfaction and comprehensive assessment is carried out to the attitude of client, the amusement evaluation module is for the general of entertainment selection
Adaptive, the hardware facility of entertainment selection, price satisfaction and attitude carry out Comprehensive Assessment, the comprehensive profit assessment mould
Block is used for the report generation and analytical calculation management got a profit to every charging item in hotel；
For the device management unit for for statistical analysis to equipment O&M situation, the device management unit includes report
Table enquiry module and data inquiry module, the report query module are used to carry out report form statistics to the repair of equipment to look into
It askes, the data inquiry module is for inquiring the warranty information and status of equipment；
The predetermined administrative unit of travelling is for providing the travelling planning and ticket reservation service of client intelligent；It is described
Database module is for carrying out storage backup to the data of the Hospitality management system；
The star rating administrative unit is used for according to guest to the satisfaction in hotel, the hardware facility in hotel and hotel
The type service of offer carries out comprehensive star rating to hotel.
Preferably, the terminal includes PC machine, smart phone, tablet computer and smart television.
Preferably, the report query module includes the famous information module of equipment, equipment maintenance record module, breakdown maintenance
Logging modle, maintenance cost statistical module and personnel's achievement statistical module, the famous information module of equipment is for equipment
The maintenance of name information, the equipment maintenance record module is for recording the repair of equipment, the maintenance cost
For counting to the maintenance cost of equipment, personnel's achievement statistical module is used for maintenance of equipment personnel's statistical module
Maintenance business is recorded；The data inquiry module includes equipment guarantee enquiry module, does not repair information inquiry module and set
Standby to scrap enquiry module, the equipment guarantee enquiry module is used to inquire the guarantee time of equipment and guarantee item,
It is described do not repair information inquiry module for do not repair equipment carry out inquiry and with urging maintenance progress, the equipment scrapping enquiry module
For being counted to the equipment scrapped and providing query function.
Preferably, the predetermined administrative unit of travelling includes route planning module, ticket predetermined module, association coupon module
And intelligent recommendation module, the route planning module are used for providing the planning of guest's tourism route, the ticket predetermined module
In providing guest's ticket predetermined function, the association coupon module is used to carry out the excellent of tourism expense when consuming the other projects in hotel
Favour, the intelligent recommendation module are used to recommend guest along the scenic spots and historical sites on road according to the stroke of client.
In use, checked using the predetermined reception, cash register management, finance that the front desk of hotel administrative unit carries out client,
Guest room and report management work, using the Catering Management unit for including food and drink category, number to the catering services in hotel
Amount, the hobby of consumer count, and the bathing administrative unit is for formulating bathing report, the abstract the recreational consumption administrative unit
Entertainment selection is formulated for the feedback according to guest and carries out the statistical work of abstract the recreational consumption, utilizes the customer relation management list
Member is to realizing interacting to improve service quality and improve for hotel and provide foundation between hotel and client, using described
Member management unit, which is provided, carries out careful division management to member to realize the accurate grasp to member's condition of consumption, utilizes institute
It states hotel administration condition evaluation unit to manage comprehensive management state convenient for hotel, utilizes the device management unit pair
The repair of equipment carries out accurate careful division statistics and carries out inquiry supervision, and benefit to the repair of equipment convenient for hotel
Merit increase is carried out to maintenance personal with personnel's achievement statistical module and increases the timeliness of maintenance of equipment to provide visitor
The satisfied consumption experience in family, the predetermined administrative unit of travelling is used to provide the travelling planning of client intelligent and ticket makes a reservation for
Service, improves the comprehensive service capability in hotel.
A kind of digitlization Hospitality management system provided by the invention, each unit can independent operating, be independent of each other, but
It is when needing data sharing, whole system can be realized the shared of data, avoid the repetition typing of data, facilitate client's consumption
Hotel is increased to the statistical query of earning performance；Meanwhile hotel and client are increased using the customer relation management unit
Between interaction, improve service quality and improve providing foundation for hotel, using the device management unit to setting
Standby repair carries out accurate careful division statistics and carries out inquiry supervision to the repair of equipment convenient for hotel, and utilizes
Personnel's achievement statistical module carries out merit increase to maintenance personal and increases the timeliness of maintenance of equipment to provide client
Satisfied consumption experience.
Obviously, various changes and modifications can be made to the invention without departing from essence of the invention by those skilled in the art
Mind and range.In this way, if these modifications and changes of the present invention belongs to the range of the claims in the present invention and its equivalent technologies
Within, then the present invention is also intended to include these modifications and variations.
Claims (4)
1. a kind of digitlization Hospitality management system, which is characterized in that including central processing unit, center management server, database
Module, front desk of hotel administrative unit, Catering Management unit, bathing administrative unit, abstract the recreational consumption administrative unit, customer relation management
Unit, member management unit, hotel administration condition evaluation unit, device management unit, the predetermined administrative unit of travelling, star rating
Administrative unit and terminal, the center management server, front desk of hotel administrative unit, Catering Management unit, bathing management are single
Member, abstract the recreational consumption administrative unit, customer relation management unit, member management unit, hotel administration condition evaluation unit, equipment pipe
Reason unit, the predetermined administrative unit of travelling, star rating administrative unit and terminal are connected with the central processing unit respectively, described
Center management server is connected with database module；
The front desk of hotel administrative unit includes that predetermined module, cash register management module, the finance of receiving check module, housekeeping mould
Block, information inquiry module and statement management module；The predetermined reception module be used to receive guest to the predetermined of hotel and
Reception work to guest, the cash register management module are used for the cash pledge to guest, book keeping operation checkout and meal coupon setting and carry out pipe
Reason, the finance check module and are used to check the income in hotel, consumption and transferred account service, the housekeeping module
It is configured, lost article found is registered and is handled for the available mode to guest room and the consumption details in guest room are remembered
Record, the information inquiry module are used to inquire objective single account, the general information for selling situation and guest room in guest room, institute
Statement management module is stated for formulating predetermined reception report, cash register report, guest room report and Sales Reports；
The Catering Management unit is used to include that food and drink category, quantity, the hobby of consumer are united to the catering services in hotel
Meter, the bathing administrative unit are used for the feedback system according to guest for formulating bathing report, the abstract the recreational consumption administrative unit
Determine entertainment selection and carries out the statistical work of abstract the recreational consumption；
The customer relation management unit includes customer satisfaction survey module, customer feedback module, reward on total mark module, mechanism
It improves and formulates module and responding module, the customer satisfaction survey module is for formulating survey item and pushing to member visitor
Family carries out satisfaction investigation, and for replying satisfaction investigation questionnaire, the reward on total mark module is used for the customer feedback module
Reward on total mark to the client's progress customer account for proposing constructive suggestions, the mechanism, which is improved, formulates module for according to client
Feedback opinion formulate improvement project, the responding module be used for by improved plan be sent to client consult；
The member management unit includes member registration module, member's Point Management Module, membership grade assessment module, Hui Yuanyou
Favour formulates module, honored guest's card management module and transaction modules, and the member registration module is used for the registration of hotel member,
Member's Point Management Module is used to carry out the integration managing of register account number, the membership grade evaluation according to the consumption of member
Module is used to integrate the ranking for carrying out member account according to the account of member, and the member privilege formulates module and is used for basis
Membership grade formulates corresponding preferential strategy, and honored guest's card management module carries out concrete management simultaneously for providing honored guest's card user
Specific preferential service is provided, the transaction modules provide user's order fill in, on-line payment, order inquiries and cancellation of order
Function；
The hotel administration condition evaluation unit includes guest room evaluation module, bathing evaluation module, food and drink evaluation module, entertains and comment
Estimate module and comprehensive profit evaluation module, the guest room evaluation module is used to take guest room hardware facility, environmental sanitation, guest room
Business and price satisfaction carry out comprehensive assessment, and the bathing evaluation module is for full to attitude, the price of bath center
Meaning degree and hardware facility carry out Comprehensive Assessment, and the food and drink evaluation module is used for vegetable if appropriate for guest's taste, price
Satisfaction and comprehensive assessment is carried out to the attitude of client, the amusement evaluation module is for the pervasive of entertainment selection
Property, the hardware facility of entertainment selection, price satisfaction and attitude carry out Comprehensive Assessment, the comprehensive profit evaluation module
The report generation and analytical calculation management got a profit for every charging item to hotel；
For the device management unit for for statistical analysis to equipment O&M situation, the device management unit includes that report is looked into
Module and data inquiry module are ask, the report query module is used to carry out report form statistics inquiry, institute to the repair of equipment
Data inquiry module is stated for inquiring the warranty information and status of equipment；
The predetermined administrative unit of travelling is for providing the travelling planning and ticket reservation service of client intelligent；The data
Library module is for carrying out storage backup to the data of the Hospitality management system；
The star rating administrative unit is used to provide the satisfaction in hotel, the hardware facility in hotel and hotel according to guest
Type service comprehensive star rating is carried out to hotel.
2. a kind of digitlization Hospitality management system as described in claim 1, which is characterized in that the terminal includes PC machine, intelligence
It can mobile phone, tablet computer and smart television.
3. a kind of digitlization Hospitality management system as described in claim 1, which is characterized in that the report query module includes
The famous information module of equipment, equipment maintenance record module, breakdown maintenance logging modle, maintenance cost statistical module and personnel's industry
Achievement statistical module, maintenance of the famous information module of equipment for the name information of equipment, the equipment maintenance record module
It is recorded for the repair to equipment, the maintenance cost statistical module is for uniting to the maintenance cost of equipment
Meter, personnel's achievement statistical module is for recording the maintenance business of maintenance of equipment personnel；The data inquiry module
Including equipment guarantee enquiry module, information inquiry module and equipment scrapping enquiry module, the equipment guarantee inquiry mould are not repaired
Block is used to inquire guarantee time of equipment and guarantee item, and the information inquiry module of not repairing is not for repairing equipment
Carry out inquiry and with urging maintenance progress, the equipment scrapping enquiry module is for counting the equipment scrapped and providing inquiry
Function.
4. a kind of digitlization Hospitality management system as described in claim 1, which is characterized in that the predetermined administrative unit of travelling
Including route planning module, ticket predetermined module, association coupon module and intelligent recommendation module, the route planning module is used
In providing the planning of guest's tourism route, for the ticket predetermined module for providing guest's ticket predetermined function, the association is preferential
The preferential of tourism expense is carried out when module is for consuming the other projects in hotel, the intelligent recommendation module is used for the row according to client
Journey recommends guest along the scenic spots and historical sites on road.
Priority Applications (1)
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| CN112990851A (en) * | 2021-02-20 | 2021-06-18 | 西安美中居网络科技有限公司 | Hotel management system |
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| CN113379365A (en) * | 2021-04-23 | 2021-09-10 | 广州元生态大健康科技有限公司 | Meeting place resource service coordination system |
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