CN110223003A - A kind of management system of user information - Google Patents
A kind of management system of user information Download PDFInfo
- Publication number
- CN110223003A CN110223003A CN201910537945.XA CN201910537945A CN110223003A CN 110223003 A CN110223003 A CN 110223003A CN 201910537945 A CN201910537945 A CN 201910537945A CN 110223003 A CN110223003 A CN 110223003A
- Authority
- CN
- China
- Prior art keywords
- module
- data
- user
- management
- unit
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063112—Skill-based matching of a person or a group to a task
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063114—Status monitoring or status determination for a person or group
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
Abstract
The invention discloses a kind of management systems of user information, processing module, Maintenance Scheduling management module, user feedback module, system maintaining module are declared including user data management module, failure, the failure declares processing module, Maintenance Scheduling management module and is connected with basic database by data processing module, and the user data management module, user feedback module, system maintaining module are connected with basic database.The present invention can be realized user base information management, failure fast reaction, the functions such as user information timely feedbacks, comprehensive inquiry, and it is more convenient to improve user management, and service is more in place and the efficiency of use of information.
Description
Technical field
The present invention relates to intelligent management technical fields, more particularly to a kind of management system of user information.
Background technique
As the information-based epoch arrive, manual management mode and management means can no longer meet the requirement of user
, it is also difficult to adapt to the demand of urban construction high speed development.Meanwhile fairly large enterprise is to meet the needs of market,
Various regions offer branch company, and parent company and subordinate branch company need a kind of more convenient, scientific mode to manage respective use
Family, realize coordinate with uniformly.The relevant respective integrated information of the user of enterprise, such as user basic information, maintenance maintenance information
It is also required to accomplish scientific management using user information as foundation.
Summary of the invention
In view of the deficienciess of the prior art, the object of the invention is that providing a kind of management system of user information
System, can be realized user base information management, failure fast reaction, and the functions such as user information timely feedbacks, comprehensive inquiry improve
User management is more convenient, and service is more in place and the efficiency of use of information.
To achieve the goals above, the technical solution adopted by the present invention is that it is such: a kind of management system of user information,
Processing module, Maintenance Scheduling management module, user feedback module, system maintenance are declared including user data management module, failure
Module, the failure declare processing module, Maintenance Scheduling management module and are connected with basic database by data processing module, institute
User data management module, user feedback module, system maintaining module is stated to be connected with basic database；
The user data management module, to carry out data management to data；
The failure declares processing module, declaring and handling to failure；
The Maintenance Scheduling management module, to according to the working condition of service worker, technical characterstic, personage's queue, appoint
Maintenance task is distributed in business direction；
The user feedback module is submitted to user and suggests, complains, and real-time informing and prompting related personnel handle user
Feedback content；
The system maintaining module, to implement the maintenance to basic database and the maintenance of system module；
The data processing module, to carry out data processing to data；
The basic database, to store or update target data.
As a preferred embodiment, the user data management module includes data edition unit, data query unit, number
According to release unit, data capture unit, data statistic analysis unit.
As a preferred embodiment, it includes that failure declares unit and Trouble Report processing list that the failure, which declares processing module,
Member.
As a preferred embodiment, the system maintaining module includes system setting unit, service management unit, data dimension
Protect unit.
Compared with prior art, beneficial effects of the present invention: it is fast that the present invention can be realized user base information management, failure
Speed reaction, the functions such as user information timely feedbacks, comprehensive inquiry, it is more convenient to improve user management, service more in place and
The efficiency of use of information.
Detailed description of the invention
Fig. 1 is the principle of the present invention block diagram.
Specific embodiment
The invention will be further described combined with specific embodiments below.Following embodiment is only used for clearly illustrating
Technical solution of the present invention, and not intended to limit the protection scope of the present invention.
Embodiment:
As shown in Figure 1, a kind of management system of user information, which is characterized in that including user data management module, failure
Declare processing module, Maintenance Scheduling management module, user feedback module, system maintaining module, the failure declare processing module,
Maintenance Scheduling management module is connected with basic database by data processing module, and the user data management module, user are anti-
Feedback module, system maintaining module are connected with basic database；
The user data management module, to carry out data management to data；
The failure declares processing module, declaring and handling to failure；
The Maintenance Scheduling management module, to according to the working condition of service worker, technical characterstic, personage's queue, appoint
Maintenance task is distributed in business direction；
The user feedback module is submitted to user and suggests, complains, and real-time informing and prompting related personnel handle user
Feedback content；
The system maintaining module, to implement the maintenance to basic database and the maintenance of system module；
The basic database, for storing or updating target data.
Specifically, the user data management module includes data edition unit, data query unit, data publication list
Member, data capture unit, data statistic analysis unit.
More specifically, the data edition unit includes one data of addition record, deletes data record, modification
One data record.
More specifically, the data query unit includes user base information inquiry, maintenance record inquiry, failure distribution
Inquiry, field feedback inquiry, failure classes are inquired than information.
Preferably, data query unit includes but is not limited to above-mentioned data query content, can also include other conventional
Data query and fuzzy search function.
More specifically, the data publication unit is processed data, generates the data publication that user needs
Format is carried out disclosed publication in the form of network and data file, data sheet, shows and export.
Preferably, it can be issued by networking client real-time perfoming information, be conducted vigorous propaganda in browsing pages, analogy is provided
Feature is shown.
More specifically, the data capture unit is to pass through existing number from external data base or external data media
It is imported according to library batch or the mode of the batch data of other forms input obtains target data, then the data of acquisition are carried out
Batch is input in basic database or updates current basic database data.
More specifically, the data statistic analysis unit include user data statistical analysis, fault type statistical analysis,
Maintenance statistics analysis.
Specifically, it includes that failure declares unit and Trouble Report processing unit that the failure, which declares processing module,.
More specifically, it includes that phone failure is declared and Network Fault Declaration that the failure, which declares unit, wherein phone therefore
Barrier declares specially user and dials maintenance telephone, records subscriber authentication by Telephone Receptionist, retrieves in user base information
Hold, record user describes defect content, according to failure classes than information, tentatively classifies to failure, is then submitted to user's event
Barrier is declared in list；And Network Fault Declaration is specially user by access networking client, downloading failure declare table or
Line fills in failure declaration form, fills in user base information.Failure explanation is selected in fault type enumerated table or is filled in failure and is said
After bright, hand over to user malfunction and declare in list.
More specifically, severity, the failure of the Trouble Report processing unit is declared according to failure time, failure
The key messages such as distributed areas carry out single priority ordering, comprehensive priority ordering, and output failure declares order, and exports failure
Maintenance work list extracts fault resolution from basic database in job note and describes text, the standard for prompting service worker that should do
Standby content.
Specifically, the mode that the Maintenance Scheduling management module notifies service worker to repair can be single by maintenance
It directly assigns maintenance task or maintenance task, convenient and fast communication is executed by VPMN SMS service announcements service worker.
Specifically, the user feedback module provides the tools such as visitor's book, forum for user, allows user easily to submit and build
View is complained, and real-time informing and prompting related personnel handle user feedback content.
Specifically, the system maintaining module includes system setting unit, service management unit, data maintenance unit.
More specifically, system maintaining module is used to implement the maintenance to basic database and the dimension of system modules
Shield, wherein for system setting unit to be configured to the parameter in system, service management unit passes through certain administrative mechanism
System is effectively distributed, controlled and managed with authority distribution means, data maintenance unit includes that data backup and data are extensive
It is multiple.
In conclusion the present invention can be realized user base information management, failure fast reaction, user information is anti-in time
The functions such as feedback, comprehensive inquiry, improve that user management is more convenient, and service is more in place and the efficiency of use of information.
The above is only a preferred embodiment of the present invention, it is noted that for the ordinary skill people of the art
For member, without departing from the technical principles of the invention, several improvement and deformations can also be made, these improvement and deformations
Also it should be regarded as protection scope of the present invention.
Claims (4)
1. a kind of management system of user information, it is characterised in that: declare processing mould including user data management module, failure
Block, Maintenance Scheduling management module, user feedback module, system maintaining module, the failure declare processing module, Maintenance Scheduling pipe
It manages module and basic database, the user data management module, user feedback module, system is connected with by data processing module
Maintenance module is connected with basic database；
The user data management module, to carry out data management to data；
The failure declares processing module, declaring and handling to failure；
The Maintenance Scheduling management module, to according to the working condition of service worker, technical characterstic, personage's queue, task side
To distribution maintenance task；
The user feedback module is submitted to user and suggests, complains, and real-time informing and prompting related personnel handle user feedback
Content；The system maintaining module, to implement the maintenance to basic database and the maintenance of system module；
The data processing module, to carry out data processing to data；
The basic database, to store or update target data.
2. a kind of management system of user information according to claim 1, it is characterised in that: the user data management mould
Block includes data edition unit, data query unit, data publication unit, data capture unit, data statistic analysis unit.
3. a kind of management system of user information according to claim 1, it is characterised in that: the failure declares processing mould
Block includes that failure declares unit and Trouble Report processing unit.
4. a kind of management system of user information according to claim 1, it is characterised in that: the system maintaining module packet
Include system setting unit, service management unit, data maintenance unit.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910537945.XA CN110223003A (en) | 2019-06-20 | 2019-06-20 | A kind of management system of user information |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910537945.XA CN110223003A (en) | 2019-06-20 | 2019-06-20 | A kind of management system of user information |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN110223003A true CN110223003A (en) | 2019-09-10 |
Family
ID=67814130
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910537945.XA Pending CN110223003A (en) | 2019-06-20 | 2019-06-20 | A kind of management system of user information |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN110223003A (en) |
Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| EP1457909A2 (en) * | 2003-03-14 | 2004-09-15 | Sap Ag | Method of facilitating an enterprise change |
| CN101763581A (en) * | 2009-09-17 | 2010-06-30 | 宁波北电源兴电力工程有限公司 | EAM system of power station and report forms management module thereof |
| CN103077434A (en) * | 2012-12-20 | 2013-05-01 | 天津工业大学 | On-line repair maintenance system |
| CN105303300A (en) * | 2015-10-10 | 2016-02-03 | 苏州安达智汇信息科技有限公司 | Intelligent product maintenance platform system and intelligent product maintenance method |
| CN106921526A (en) * | 2017-04-13 | 2017-07-04 | 湖南森纳信息科技有限公司 | Intelligent campus network O＆M system |
| CN107995055A (en) * | 2016-10-26 | 2018-05-04 | 长沙有干货网络技术有限公司 | A kind of real-time repair reporting system design of intelligent movable platform |
| CN109767015A (en) * | 2019-01-16 | 2019-05-17 | 山东奥晟达机械技术服务有限公司 | M of e job management system and management method based on Internet technology |
-
2019
- 2019-06-20 CN CN201910537945.XA patent/CN110223003A/en active Pending
Patent Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| EP1457909A2 (en) * | 2003-03-14 | 2004-09-15 | Sap Ag | Method of facilitating an enterprise change |
| CN101763581A (en) * | 2009-09-17 | 2010-06-30 | 宁波北电源兴电力工程有限公司 | EAM system of power station and report forms management module thereof |
| CN103077434A (en) * | 2012-12-20 | 2013-05-01 | 天津工业大学 | On-line repair maintenance system |
| CN105303300A (en) * | 2015-10-10 | 2016-02-03 | 苏州安达智汇信息科技有限公司 | Intelligent product maintenance platform system and intelligent product maintenance method |
| CN107995055A (en) * | 2016-10-26 | 2018-05-04 | 长沙有干货网络技术有限公司 | A kind of real-time repair reporting system design of intelligent movable platform |
| CN106921526A (en) * | 2017-04-13 | 2017-07-04 | 湖南森纳信息科技有限公司 | Intelligent campus network O＆M system |
| CN109767015A (en) * | 2019-01-16 | 2019-05-17 | 山东奥晟达机械技术服务有限公司 | M of e job management system and management method based on Internet technology |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| Andrews et al. | Establishing telephone-agent staffing levels through economic optimization | |
| CN107992552A (en) | A kind of data interchange platform and method for interchanging data | |
| CN105447654A (en) | Intelligent work order dispatch realization method and device | |
| US20070208878A1 (en) | Service request common object | |
| CN106548324A (en) | A kind of IT system O＆M service management system | |
| WO2007148437A1 (en) | Intellectual property managing system, intellectual property managing method, and its program | |
| CN110647567B (en) | Power failure plan auxiliary decision system based on end data fusion | |
| CN103606052A (en) | Enterprise information management system | |
| CN103077434A (en) | On-line repair maintenance system | |
| CN107798489A (en) | A kind of electric network operation site safety management method based on wechat platform | |
| CN105094961A (en) | Task scheduling management system based on quartz frame and method thereof | |
| CN101706896A (en) | Workflow management method facing mobile communication of third generation | |
| CN109816218A (en) | Management of enterprise operation method, apparatus, computer equipment and storage medium | |
| CN101119408B (en) | Interface, method and communication system for implementing interface data consistency | |
| CN110223003A (en) | A kind of management system of user information | |
| CN105631559A (en) | Enterprise information management system | |
| Cisco | Management Tools | |
| CN108363777A (en) | Isomery geographic information public service platform operation/maintenance data junction method based on Agent | |
| Cisco | Management Tools | |
| JP4512675B2 (en) | Human resource management system | |
| CN103186835A (en) | Method and device for monitoring newspapering process | |
| CN111242421A (en) | Method and system for carrying project management by IM group | |
| CN112448972A (en) | Data exchange and sharing platform | |
| CN111898963B (en) | Cross-department service system based on block chain | |
| CN211959236U (en) | Server centralized management system |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20190910 |
|
| WD01 | Invention patent application deemed withdrawn after publication |