CN106952415A - A kind of article maintenance system and method - Google Patents
A kind of article maintenance system and method Download PDFInfo
- Publication number
- CN106952415A CN106952415A CN201710365887.8A CN201710365887A CN106952415A CN 106952415 A CN106952415 A CN 106952415A CN 201710365887 A CN201710365887 A CN 201710365887A CN 106952415 A CN106952415 A CN 106952415A
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- Prior art keywords
- maintenance
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- information
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Classifications
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/10—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
Abstract
The present invention provides a kind of article maintenance system and method, and system includes：Article Self-help access equipment, the equipment by memory module, take thing module and data processing module to constitute；Client, mainly reports unit and article extraction unit for repairment including article；Management backstage, is mainly made up of maintenance items administrative unit and maintenance order administrative unit；Payment unit, directly can increase payment module in article Self-help access equipment, can also increase payment unit in client, to enable a user to pay maintenance cost；Server, mainly undertakes the storage, processing and interaction of data, and management backstage keeps data communication with client by network and server.Method realizes the step of article is repaired including user based on above-mentioned article maintenance system.Maintenance system and method that the present invention is provided have great convenience for the user the process of maintenance failure article; simultaneously because system Construction and operation cost are cheap; user can be allowed to enjoy with relatively low maintenance price more preferential; add maintenance wish of the user to failure article; so as to lift the utilization ratio of article, environment and resource are further protected.
Description
Technical field
The invention belongs to article maintenance field, more particularly to a kind of article maintenance system and method.
Background technology
After existing merchandise sales, businessman will provide the user maintenance service after sale, mostly can only be by following several
Mode：One is that user carries the article needed repairing to fixed maintenace point, maintenace point handling failure, completes maintenance；Two are
User is sent to specified maintenace point after on-line repair, then by the article needed repairing by logistics, it is to be repaired after the completion of repair
Point passes through logistics by item dispenser reuse family；Three be user after on-line repair, maintenance side sends Maintenance Engineer's on-site maintenance.With
What above several maintenance modes were more or less brings inconvenience to user, and maintenance cost is high, causes maintenance price height enterprise.This
Invention provides a kind of maintenance system and method, on the one hand easily maintenance experience is brought to user, on the one hand also with relatively low
Maintenance price to allow user to enjoy more preferential, maintenance wish of the user to failure article is added, so as to lift article
Utilization ratio, more preferable environmental protection and resource.
The content of the invention
In order to solve existing maintenance system or method not convenient high cost the problem of, the invention provides a kind of article
Maintenance system and method.Specific technical scheme is as follows：
A kind of article maintenance system, including article Self-help access equipment, management backstage, client, payment unit and service
Device.
The article Self-help access equipment by memory module, take thing module and data processing module to constitute, wherein storing mould
Contain multiple independent storing positions in block；Take thing module to be electrically connected with data processing module, can data processing module control
Lower conveying article；Position, idle condition and the storing information of data processing module essential record storage space, and then control to take sundries complete
Into the operation for storing and extracting article, idiographic flow is, when storage data processing module according to user input wait deposit
Storing articles information distributes currently available storage space, and controls preparation module completion article storage to the work of above-mentioned distribution storage space,
And when extracting, data processing module is according to the Item Information to be extracted of user input, the thing that positioning user's needs are extracted
Storage space where product, then controls preparation module and completes article from above-mentioned specified storage space to the work for extracting equipment；
The management backstage is mainly made up of maintenance items administrative unit and maintenance order administrative unit, maintenance items management
Unit major maintenance maintenance items information, including the article that can be repaired and specific failure, the maintenance mode of the failure and maintenance
Expense, maintenance order administrative unit mainly manages inquiry of the maintenance order there is provided order of all users, checks and specifically grasp
Make to record the repairing information of user on function, maintenance order, including the Item Information that reports for repairment of order number, order status, user therefore
Hinder information, maintenance mode and maintenance cost；
The client mainly reports unit and article extraction unit for repairment including article, and wherein to report unit for repairment defeated for user for article
Enter the maintenance items information that the article needed repairing and the article need, confirm errorless rear establishment maintenance order, and be stored in failure
Article, so as to complete the process that article is reported for repairment, article extraction unit is then to report article for repairment for what is be stored in before user's extraction；
The payment unit directly can increase payment module in article Self-help access equipment, can also increase branch in client
Unit is paid, to enable a user to pay maintenance cost；
The server mainly undertakes the storage, processing and interaction of data, management backstage and client by network with
Server keeps data communication.
Further, the management backstage also includes article Self-help access equipment administrative unit, the unit major maintenance system
All article Self-help access equipment information in system, includes the positional information and status information of equipment, and own in the equipment
The information of storage space, including storage space more specific location information and status information in current item Self-help access equipment.
Further, the management backstage also comprising maintenance site management module, the module major maintenance maintenance website or
Maintenance Engineer's information, on this basis, client can increase the function of maintenance website or Maintenance Engineer's designating unit, supply
User selects the maintenance website of its preference or Maintenance Engineer to accept the maintenance items that it is currently selected.
Further, the client can be deployed on mobile phone, tablet PC or computer.
A kind of article method for maintaining, it is characterised in that take above-mentioned article maintenance system, comprise the steps：
A. user inputs the article needed repairing and maintenance items information in client, creates maintenance order；
B. user stores the article needed repairing to article Self-help access equipment；
C. above-mentioned article is distributed to maintenance website by system operator from article Self-help access equipment；
D. maintenance website repairs above-mentioned article according to the maintenance items information of user input；
E. system operator will repair website processing after above-mentioned article from maintenance website be distributed to article it is self-service access set
It is standby；
F. user reaches the article Self-help access equipment that certain is specified, and information is extracted in input, extracts the article reported for repairment, and pay
Maintenance cost.
Further, user pay maintenance cost this link can also be in preposition A or B to step.
Further, the maintenance items and user input being actually needed are found after the article of user is repairing website detection
Maintenance items information it is inconsistent when, maintenance website can be linked up with user, if agree to change maintenance items, if user is same
Anticipate, then this is changed to new maintenance items continuation maintenance, and user is reported for repairment item dispenser after the completion of article maintenance to be reported for repairment
To the article Self-help access equipment that certain is specified, extracted by user, if having paid the former maintenance items reported for repairment before user
Corresponding maintenance cost, the then dimension of maintenance items when being reported for repairment before the corresponding maintenance cost of the maintenance items after change is subtracted
Repair expense and obtain difference, if difference is just, user need to pay arrears the maintenance cost of the difference number, system is transported if difference is bears
Battalion side needs reimbursement to user, and specific reimbursement numerical value is the absolute value of difference therebetween；If user disagrees, dimension is terminated
Repair, then by dispensing personnel by the item dispenser to specified article Self-help access equipment, extracted by user, now, if
User pays maintenance cost in advance, can retract the maintenance money prepay in whole or in part according to exchanging information for user, if
Maintenance cost was not paid, can be taken the circumstances into consideration to collect certain maintenance cost or not received maintenance cost.
Further, when the article of user finds that the maintenance items that user specifies is certain in the maintenance process of maintenance website
Maintenance can not be completed, maintenance website can terminate maintenance, then be deposited the item dispenser to specified article is self-service by dispatching personnel
Taking equipment, is extracted by user, now, if user pays maintenance cost in advance, can be retracted with the communication of user all or
The maintenance money of person's part payment, if not paying maintenance cost, can take the circumstances into consideration to collect with the communication of user certain maintenance cost or
Do not receive maintenance cost.
Further advantage, target and the feature of the present invention embodies part by following explanation, and part will also be by this
The research and practice of invention and be understood by the person skilled in the art.
Brief description of the drawings
A kind of system construction drawing for article maintenance system embodiment that Fig. 1 provides for the present invention.
Fig. 2 is implemented for a kind of article method for maintaining based on the article maintenance system invention shown in Fig. 1 that the present invention is provided
The flow chart of example.
Embodiment
The present invention is described in further detail below, with make those skilled in the art with reference to specification word being capable of evidence
To implement.It should be appreciated that such as " having ", "comprising" and " comprising " term used herein do not allot it is one or more
The presence or addition of other elements or its combination.
Embodiment 1
The present embodiment a kind of article maintenance system, concrete structure are provided as shown in figure 1, including：Article Self-help access equipment
1st, client 2, management backstage 3 and server 4.
The article Self-help access equipment 1 by memory module, take thing module, data processing module and closed cabinet structure
Into, memory module, take thing module and data processing module to be all positioned in inside closed cabinet, an access thing is provided with cabinet
Contain multiple independent storing positions in the opening of product, wherein memory module；Thing module is taken to be electrically connected with data processing module, can be
Article is conveyed under the control of data processing module；Data processing module is made up of computer and single-chip microcomputer, and computer is responsible for information
Processing, single-chip microcomputer is responsible for control and takes sundries to perform taking thing to operate, electrically connect between computer and single-chip microcomputer, computer and service
Connected between device 4 by network signal, position, idle condition and the storing information of computer essential record storage space, idiographic flow
For computer distributes a currently available storage space according to the Item Information to be stored of user input when storage, will store up
The instruction of position information and storage operation is transferred to single-chip microcomputer, and single-chip microcomputer controls preparation module and is delivered to article from access port again
Above-mentioned target storage space, and when extracting, computer is according to the Item Information to be extracted of user input, positioning user needs to carry
Storage space where the article taken, is transferred to single-chip microcomputer, single-chip microcomputer controls preparation mould again by bit information and the instruction for extracting operation
Block completes work of the article from above-mentioned specified storage space to extraction to access port.
The client 2 mainly reports unit, article extraction unit and payment unit for repairment including article, and client 2 is deployed in
On the touch-screen of the computer of above-mentioned article Self-help access equipment 1, when reporting article for repairment, user reports unit input for repairment in article
The maintenance items information that the article needed repairing and the article need, confirms errorless rear establishment maintenance order, passes through payment unit
The payment of this maintenance cost is completed, then deposit needs the article reported for repairment；When extracting article, user is in specified something
Information is extracted in the article extraction unit input of product Self-help access equipment client, you can extract this article for reporting storage for repairment.Branch
Pay unit and specifically can access Alipay on-line payment or wechat on-line payment function.
The management backstage is mainly made up of maintenance items administrative unit and maintenance order administrative unit, maintenance items management
Unit major maintenance maintenance items information, including the article that can be repaired and specific failure, the maintenance mode of the failure and maintenance
Expense, maintenance order administrative unit mainly manages inquiry of the maintenance order there is provided order of all users, checks and specifically grasp
Make to record the repairing information of user on function, maintenance order, including the Item Information that reports for repairment of order number, order status, user therefore
Hinder information, maintenance mode and maintenance cost.
The server mainly undertakes the storage, processing and interaction of data, and management backstage passes through network with client
Data communication is kept with server, Cloud Server or physical server can be used.
Embodiment 2
The present embodiment provides a kind of article method for maintaining, detailed process based on the article maintenance system that embodiment 1 is provided
As shown in Fig. 2 key step is as follows：
A. user inputs the article needed repairing and maintenance items information in client, creates maintenance order；
B. user pays this corresponding maintenance cost of maintenance items inputted by the payment unit of client；
C. user stores the article needed repairing to article Self-help access equipment；
D. above-mentioned article is distributed to maintenance website by system operator from article Self-help access equipment；
E. maintenance website repairs above-mentioned article according to the maintenance items information of user input；
F. after the completion of repairing, above-mentioned article is distributed to article Self-help access equipment by operator from maintenance website；
G. after the completion of dispensing, notify that user comes to extract, user reaches certain and specifies the self-service access of article to set after being notified
It is standby, extract information, the article reported for repairment before extraction in client input.
Although embodiment of the present invention is disclosed as above, it is not restricted in specification and embodiment listed
With it can be applied to various suitable the field of the invention completely, can be easily for those skilled in the art
Other modification is realized, therefore under the universal limited without departing substantially from claim and equivalency range, the present invention is not limited
In specific details and shown here as the legend with description.
Claims (8)
1. a kind of article maintenance system, it is characterised in that：
Including article Self-help access equipment, the equipment by memory module, take thing module and data processing module to constitute, wherein storing
Contain multiple independent storing positions in module；Take thing module to be electrically connected with data processing module, can data processing module control
The lower conveying article of system；Position, idle condition and the storing information of each storage space of data processing module essential record, and then control preparation
Device completes storage and extracts the operation of article, and idiographic flow is that data processing module is according to user input when storage
Item Information to be stored distributes currently available storage space, and controls preparation module completion article storage to the work of above-mentioned distribution storage space
Make, and when extracting, data processing module is according to the Item Information to be extracted of user input, positioning user needs what is extracted
Storage space where article, then controls preparation module and completes article from above-mentioned specified storage space to the work for extracting equipment；
Including management backstage, management backstage is mainly made up of maintenance items administrative unit and maintenance order administrative unit, repairs item
Mesh administrative unit major maintenance maintenance items information, including the article that can be repaired and specific failure, the failure maintenance mode with
And maintenance cost, maintenance order administrative unit mainly manages inquiry of the maintenance order there is provided order of all users, checks and have
The operating function of body, maintenance order records the repairing information of user, including the article letter that order number, order status, user are reported for repairment
Breath, fault message, maintenance mode and maintenance cost；
Including client, client mainly reports unit and article extraction unit for repairment including article, wherein article report for repairment unit for
The maintenance items information that the article and the article that family input needs repairing need, confirms errorless rear establishment maintenance order, and be stored in
Failure article, so as to complete the process that article is reported for repairment, article extraction unit is then to report article for repairment for what is be stored in before user's extraction；
Including payment unit, it directly can increase payment module in article Self-help access equipment, can also increase in client and pay
Unit, to enable a user to pay maintenance cost；
Including server, server mainly undertakes the storage, processing and interaction of data, and management backstage passes through net with client
Network keeps data communication with server.
2. a kind of article maintenance system according to claim 1, it is characterised in that management backstage is also deposited comprising article is self-service
All article Self-help access equipment information, includes the position of equipment in taking equipment administrative unit, the unit major maintenance system
And in status information, and the equipment all storage spaces information, including each storage space the tool in current item Self-help access equipment
Body position and status information.
3. a kind of article maintenance system according to claim 1, it is characterised in that management backstage is also comprising maintenance website pipe
Module is managed, module major maintenance maintenance website or Maintenance Engineer's information, on this basis, client can increase maintenance website
Or the function that Maintenance Engineer specifies, select the maintenance website of its preference or Maintenance Engineer current to accept its for user
The maintenance items of selection.
4. a kind of article maintenance system according to claim 1, it is characterised in that management backstage or client can be disposed
On mobile phone, tablet PC or computer.
5. a kind of article method for maintaining, it is characterised in that take the system described in claim 1,2,3 or 4, including following steps
Suddenly：
A. user inputs the article needed repairing and maintenance items information in client, creates maintenance order；
B. user stores the article needed repairing to article Self-help access equipment；
C. above-mentioned article is distributed to maintenance website by system operator from article Self-help access equipment；
D. maintenance website repairs above-mentioned article according to the maintenance items information of user input；
E. system operator will repair the above-mentioned article after website processing from maintenance website and be distributed to article Self-help access equipment；
F. user reaches the article Self-help access equipment that certain is specified, and information is extracted in input, extracts the article reported for repairment, and pay maintenance
Expense.
6. a kind of article method for maintaining according to claim 5, it is characterised in that this link of user's payment maintenance cost
Can also be in preposition A or B to step.
7. a kind of article method for maintaining according to claim 5 or 6, it is characterised in that when the article of user is in maintenance station
Point detection after find the maintenance items and user input being actually needed maintenance items information it is inconsistent when, maintenance website can with
Family is linked up, if agree to change maintenance items, if user agrees to, this is changed to new maintenance items and continues to repair, and waits to report
By the article Self-help access equipment that item dispenser is specified to certain that reports for repairment of user after the completion of the article maintenance repaiied, extracted by user
Come, if the former corresponding maintenance cost of maintenance items reported for repairment had been paid before user, by pair of the maintenance items after change
The maintenance cost of maintenance items obtains difference when the maintenance cost answered is reported for repairment before subtracting, if difference is just, user need to pay arrears
The maintenance cost of the difference number, reimbursement is needed to user if difference for system operator if negative, and specific reimbursement numerical value is the two it
Between difference absolute value；If user disagrees, maintenance is terminated, then by dispensing personnel by the item dispenser to specified
Article Self-help access equipment, is extracted by user, now, if user pays maintenance cost in advance, can be according to user's
Exchange information the maintenance money retracted and prepay in whole or in part, if not paying maintenance cost, can take the circumstances into consideration to collect certain maintenance cost
With or do not receive maintenance cost.
8. a kind of article method for maintaining according to claim 5,6 or 7, it is characterised in that when the article of user is in maintenance
Find that the maintenance items that user specifies can not complete maintenance really in the maintenance process of website, maintenance website can terminate maintenance, so
Afterwards by dispensing personnel by the item dispenser to specified article Self-help access equipment, extracted by user, now, if user is
Maintenance cost is paid in advance, the maintenance money prepay in whole or in part can be retracted with the communication of user, if not paying maintenance cost
With can take the circumstances into consideration to collect certain maintenance cost with the communication of user or not receive maintenance cost.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710365887.8A CN106952415A (en) | 2017-05-19 | 2017-05-19 | A kind of article maintenance system and method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710365887.8A CN106952415A (en) | 2017-05-19 | 2017-05-19 | A kind of article maintenance system and method |
Publications (1)
| Publication Number | Publication Date |
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| CN106952415A true CN106952415A (en) | 2017-07-14 |
Family
ID=59479953
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710365887.8A Pending CN106952415A (en) | 2017-05-19 | 2017-05-19 | A kind of article maintenance system and method |
Country Status (1)
| Country | Link |
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Cited By (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107423829A (en) * | 2017-07-31 | 2017-12-01 | 上海芮匠电子科技有限公司 | A kind of article recovery system and method based on locker |
| CN107424346A (en) * | 2017-07-31 | 2017-12-01 | 上海芮匠电子科技有限公司 | A kind of article maintenance system and method based on locker |
| CN107437310A (en) * | 2017-08-01 | 2017-12-05 | 上海芮匠电子科技有限公司 | A kind of article trial system and method based on locker |
| CN107464364A (en) * | 2017-08-01 | 2017-12-12 | 上海芮匠电子科技有限公司 | A kind of goods rental system and method based on locker |
| CN107730009A (en) * | 2017-10-09 | 2018-02-23 | 广州市万表科技股份有限公司 | A kind of wrist-watch on-line maintenance method and system |
| CN109325604A (en) * | 2018-09-14 | 2019-02-12 | 广东广信通信服务有限公司 | A kind of Cellphone Repairs service system and method |
| CN109598355A (en) * | 2018-12-27 | 2019-04-09 | 郑州建租联网络科技有限公司 | A kind of service unit for safeguarding mechanical equipment |
| CN110874651A (en) * | 2018-08-08 | 2020-03-10 | 安徽算力科技股份有限公司 | Business mode of mobile phone accident guarantee service |
| CN111292478A (en) * | 2019-09-26 | 2020-06-16 | 付小龙 | Automatic on-duty locker of coal mine lamp house |
| CN111989836A (en) * | 2018-04-30 | 2020-11-24 | 惠普发展公司，有限责任合伙企业 | Receptacle isolation |
| CN114155652A (en) * | 2021-12-03 | 2022-03-08 | 厦门市龙腾实业有限公司 | Water meter charging system based on Internet of things |
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| CN107423829A (en) * | 2017-07-31 | 2017-12-01 | 上海芮匠电子科技有限公司 | A kind of article recovery system and method based on locker |
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| CN107464364A (en) * | 2017-08-01 | 2017-12-12 | 上海芮匠电子科技有限公司 | A kind of goods rental system and method based on locker |
| CN107730009A (en) * | 2017-10-09 | 2018-02-23 | 广州市万表科技股份有限公司 | A kind of wrist-watch on-line maintenance method and system |
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| US11763614B2 (en) | 2018-04-30 | 2023-09-19 | Hewlett-Packard Development Company, L.P. | Receptacle isolation |
| CN110874651A (en) * | 2018-08-08 | 2020-03-10 | 安徽算力科技股份有限公司 | Business mode of mobile phone accident guarantee service |
| CN109325604A (en) * | 2018-09-14 | 2019-02-12 | 广东广信通信服务有限公司 | A kind of Cellphone Repairs service system and method |
| CN109598355A (en) * | 2018-12-27 | 2019-04-09 | 郑州建租联网络科技有限公司 | A kind of service unit for safeguarding mechanical equipment |
| CN111292478A (en) * | 2019-09-26 | 2020-06-16 | 付小龙 | Automatic on-duty locker of coal mine lamp house |
| CN114155652A (en) * | 2021-12-03 | 2022-03-08 | 厦门市龙腾实业有限公司 | Water meter charging system based on Internet of things |
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