CN110874651A - Business mode of mobile phone accident guarantee service - Google Patents
Business mode of mobile phone accident guarantee service Download PDFInfo
- Publication number
- CN110874651A CN110874651A CN201810894486.6A CN201810894486A CN110874651A CN 110874651 A CN110874651 A CN 110874651A CN 201810894486 A CN201810894486 A CN 201810894486A CN 110874651 A CN110874651 A CN 110874651A
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- mobile phone
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- 238000012423 maintenance Methods 0.000 claims abstract description 105
- 238000012546 transfer Methods 0.000 claims abstract description 6
- 238000011156 evaluation Methods 0.000 claims description 13
- 230000008439 repair process Effects 0.000 claims description 5
- 238000010295 mobile communication Methods 0.000 claims description 3
- 238000000034 method Methods 0.000 description 9
- 230000008569 process Effects 0.000 description 6
- 238000011161 development Methods 0.000 description 4
- 238000005516 engineering process Methods 0.000 description 2
- 230000004083 survival effect Effects 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 230000006872 improvement Effects 0.000 description 1
- 230000008531 maintenance mechanism Effects 0.000 description 1
- 230000007246 mechanism Effects 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/22—Payment schemes or models
- G06Q20/28—Pre-payment schemes, e.g. "pay before"
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
Abstract
The invention belongs to the field of business modes and discloses a business mode of mobile phone accident guarantee service.A user signs a mobile phone accident guarantee contract through a mobile phone client APP when purchasing a mobile phone in a physical store to pay mobile phone accident guarantee money; when a mobile phone of a user breaks down, the user applies for maintenance service through the mobile phone client APP and goes to a maintenance center, and maintenance personnel receive a maintenance service order, perform maintenance service according to service items in an accidental guarantee contract of the mobile phone and submit maintenance cost information in a mobile phone guarantee system according to a charging price list; after the maintenance is finished, the user confirms that the maintenance is finished through the mobile phone client APP, and the mobile phone guarantee system transfers the salary of the maintenance personnel to a maintenance personnel account from the mobile phone accident guarantee fund. The invention effectively reduces worries and economic pressure of users, can bring considerable economic benefits to platform companies, and has wide application prospect.
Description
Technical Field
The invention relates to the technical field of business modes, in particular to a business mode of mobile phone accident guarantee service.
Background
At present, the scale and the number of enterprises in China are increasing day by day. After a large number of small and medium-sized enterprises are established, the first one is to overcome the survival problem and then continuously seek for development. In the development process, enterprises encounter various problems, such as financial problems, team problems, fund problems, and the like. Wherein, how to make mode innovation is important for the survival and development of enterprises. The business model refers to various transaction relationships and connection modes between enterprises, between departments of the enterprises, between customers and between channels, and is called a business model.
With the development of science and technology, mobile phones move forward in a direction of high science and technology content and high product value, mobile phone products are prone to failure and damage in the actual use process, when damage occurs, people usually send the mobile phones to a maintenance mechanism made by a manufacturer for unified maintenance and treatment, and the maintenance mode is long in time consumption and has other uncontrollable risk factors such as logistics. In addition, manufacturers in the prior art can provide after-sales insurance for respective products, but the existing after-sales insurance services have certain limitations, such as: after-sales service may temporally limit one-year warranty period, two-year warranty period, etc., and only major component damage may be repaired on the repair project, and some repair services may not include the cost of replacement of parts. Therefore, how to provide a business model of mobile phone accident guarantee service with simple maintenance mode, complete maintenance and guarantee projects and safe maintenance and guarantee is a technical problem to be solved by technical personnel in the field.
Disclosure of Invention
Aiming at the problems of inconvenient maintenance, incomplete free maintenance guarantee items and unsafe maintenance guarantee in the prior art, the invention provides a business mode of mobile phone accident guarantee service, which has simple maintenance mode, complete maintenance guarantee items and safe maintenance guarantee.
In order to solve the technical problems, the invention adopts the following technical scheme:
designing a business mode of mobile phone accident guarantee service, wherein each working module bearing the business mode comprises a physical store, a mobile phone client APP, a mobile phone guarantee system and a maintenance center; the maintenance center is arranged in a physical store, a user signs a mobile phone accident guarantee contract through a mobile phone client APP when purchasing a mobile phone in the physical store, and pays a mobile phone accident guarantee fund, and the mobile phone accident guarantee fund is stored in a mobile phone maintenance guarantee fund through a mobile phone guarantee system; when a mobile phone of a user breaks down, the user applies for maintenance service through the mobile phone client APP and goes to a maintenance center, and maintenance personnel receive a maintenance service order, perform maintenance service according to service items in an accidental guarantee contract of the mobile phone and submit maintenance cost information in a mobile phone guarantee system according to a charging price list; the maintenance cost comprises the cost of replacing parts and the wage of maintenance personnel; after the maintenance is finished, the user confirms that the maintenance is finished through the mobile phone client APP, and the mobile phone guarantee system transfers the salary of the maintenance personnel to a maintenance personnel account from the mobile phone accident guarantee fund.
Preferably, the mobile phone accident guarantee contract comprises the content of the maintenance range of the accident guarantee of the mobile phone; the maintenance range comprises all fault contents of the mobile phone.
Preferably, the mobile phone client APP further comprises an evaluation module, and after the professional maintenance personnel complete the mobile phone maintenance task, the user evaluates the maintenance service through the evaluation module.
Preferably, the evaluation comprises three grades of very satisfactory, satisfactory and dissatisfied, when the evaluation is dissatisfied, the mobile phone security system does not transfer the wages of maintenance personnel to the maintenance personnel on one hand, and transmits dissatisfied information to a company operator on the other hand, and the company operator processes the dissatisfied items.
Preferably, the maintenance amount of the mobile phone accidental guarantee service is equal to the value of the mobile phone, and the maintenance times are not limited under the condition that the maintenance amount is not exceeded.
Preferably, the mobile phone accident guarantee contract is stored in a mobile phone guarantee system.
Preferably, the mobile phone client APP is connected with the mobile phone security system through a mobile communication network.
The business model of the guarantee service beyond the mobile phone provided by the invention has the beneficial effects that:
(1) the maintenance center is arranged in the physical store, and the user can directly go to the maintenance center for maintenance after the mobile phone fails, so that the problems of long time and easiness in causing secondary damage in midway caused by sending the mobile phone to a uniform after-sales service network for maintenance in the prior art are solved, and the maintenance time and the complicated middle procedure are greatly shortened;
(2) according to the invention, by signing the mobile phone accident guarantee contract and paying the mobile phone accident guarantee fund, the guarantee service of obtaining the mobile phone value and the like is achieved, the maintenance times and time are not limited, the problems of high damage and maintenance cost and complex maintenance are not needed to worry about in the use process of the user, and the worries of the user after use are solved; meanwhile, the invention realizes the strategy of warranty for all faults of the mobile phone, and has obvious improvement significance compared with the prior art;
(3) according to the invention, the user only needs to pay low-limit accidental guarantee funds, the mobile phone guarantee system collects all the accidental guarantee funds paid by the user into the mobile phone maintenance guarantee funds with sufficient funds, and when the mobile phone of a certain user has a problem, the maintenance cost is paid by the mobile phone maintenance guarantee funds according to the mobile phone accidental guarantee contract regulation;
(4) the mobile phone fault is creatively reported through the mobile phone client APP, the user and the maintenance personnel are contacted through the mobile phone support system, a middle support service platform is set up, and the maintenance personnel can carry out maintenance in time according to the maintenance task pushed by the mobile phone support system; only when the user approves the maintenance result, the maintenance personnel can take the wages, and the maintenance personnel can be ensured to provide reliable maintenance quality and service quality through supervision of the user and the mobile phone guarantee system;
(5) the business model maintenance method provided by the invention is simple, the maintenance and guarantee items are complete, the maintenance and guarantee mechanism is safe, the worries and economic pressure of users are effectively reduced, meanwhile, considerable economic benefits can be brought to platform companies, and the business model maintenance method has wide application prospect.
Drawings
The invention will be further described in detail with reference to examples of embodiments shown in the drawings to which, however, the invention is not restricted.
FIG. 1 is a schematic flow chart of a process for a user to sign a mobile phone accident assurance contract and pay mobile phone accident assurance funds in a business model of the present invention;
FIG. 2 is a schematic flow chart of a user applying for maintenance service in a business model of the present invention;
FIG. 3 is a flow diagram illustrating a user's completion of a rating in a business model of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments.
According to the business mode of the mobile phone accident guarantee service, each working module bearing the business mode comprises a physical store, a mobile phone client APP, a mobile phone guarantee system and a maintenance center; referring to fig. 1, the maintenance center is arranged in a physical store, when a user purchases a mobile phone in the physical store, the user signs a mobile phone accident guarantee contract through a mobile phone client APP and pays a mobile phone accident guarantee fund, and the mobile phone accident guarantee fund is stored in a mobile phone maintenance guarantee fund through a mobile phone guarantee system; referring to fig. 2, when a mobile phone of a user fails, the user applies for maintenance service through a mobile phone client APP and goes to a maintenance center, and a maintenance staff receives a maintenance service order, performs maintenance service according to service items in an unexpected mobile phone guarantee contract, and submits maintenance cost information in a mobile phone guarantee system according to a charging price list; the maintenance cost comprises the cost of replacing parts and the wage of maintenance personnel; referring to fig. 3, after the maintenance is finished, the user confirms that the maintenance is finished through the mobile phone client APP, the maintenance range includes all fault contents of the mobile phone, the mobile phone client APP further includes an evaluation module, after the professional maintenance personnel finish the mobile phone maintenance task, the user evaluates the maintenance service through the evaluation module, and the evaluation includes three levels of very satisfactory, satisfactory and unsatisfactory; when the evaluation is unsatisfactory, the mobile phone security system does not transfer the wages of maintenance personnel to the maintenance personnel on one hand, and transmits the unsatisfactory information to company operators on the other hand, and the company operators process the unsatisfactory items; and when the evaluation result is very satisfactory or satisfactory, the mobile phone guarantee system transfers the salary of the maintenance personnel from the mobile phone accident guarantee fund to the maintenance personnel account. The mobile phone accident guarantee contract comprises the maintenance range content of the accident guarantee of the mobile phone; the maintenance amount of the mobile phone accidental guarantee service is equivalent to the mobile phone value, and the maintenance times are not limited under the condition that the maintenance amount is not exceeded; the mobile phone accident guarantee contract is stored in a mobile phone guarantee system; the mobile phone client APP is connected with the mobile phone security system through a mobile communication network.
The above description is only for the preferred embodiment of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art should be considered to be within the technical scope of the present invention, and the technical solutions and the inventive concepts thereof according to the present invention should be equivalent or changed within the scope of the present invention.
Claims (7)
1. A business model of mobile phone accident guarantee service is characterized in that each working module bearing the business model comprises a physical store, a mobile phone client APP, a mobile phone guarantee system and a maintenance center; the maintenance center is arranged in a physical store, a user signs a mobile phone accident guarantee contract through a mobile phone client APP when purchasing a mobile phone in the physical store, and pays a mobile phone accident guarantee fund, and the mobile phone accident guarantee fund is stored in a mobile phone maintenance guarantee fund through a mobile phone guarantee system; when a mobile phone of a user breaks down, the user applies for maintenance service through the mobile phone client APP and goes to a maintenance center, and maintenance personnel receive a maintenance service order, perform maintenance service according to service items in an accidental guarantee contract of the mobile phone and submit maintenance cost information in a mobile phone guarantee system according to a charging price list; the maintenance cost comprises the cost of replacing parts and the wage of maintenance personnel; after the maintenance is finished, the user confirms that the maintenance is finished through the mobile phone client APP, and the mobile phone guarantee system transfers the salary of the maintenance personnel to a maintenance personnel account from the mobile phone accident guarantee fund.
2. The business model of the mobile phone emergency support service of claim 1, wherein the mobile phone emergency support contract comprises the content of the maintenance scope of the emergency support of the mobile phone; the maintenance range comprises all fault contents of the mobile phone.
3. The business model of the mobile phone emergency support service of claim 1, wherein the mobile phone client APP further comprises an evaluation module, and when the professional maintenance personnel completes the mobile phone maintenance task, the user evaluates the maintenance service through the evaluation module.
4. The business model of the mobile phone emergency support service of claim 3, wherein the evaluation comprises three levels of very satisfactory, satisfactory and dissatisfied, and when the evaluation is dissatisfied, the mobile phone support system will not transmit the wage of the maintenance personnel to the maintenance personnel on the one hand, and transmit dissatisfied information to the company operator, and the dissatisfied items are processed by the company operator.
5. The business model of mobile phone emergency support service of claim 1, wherein the repair amount of the mobile phone emergency support service is equal to the value of the mobile phone, and the number of repairs is not limited before the repair amount is not exceeded.
6. The business model of the mobile phone accident insurance service of claim 1, wherein the mobile phone accident insurance contract is stored in a mobile phone insurance system.
7. The business model of the mobile phone emergency support service as claimed in claim 1, wherein the mobile phone client APP is connected to the mobile phone support system through a mobile communication network.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810894486.6A CN110874651A (en) | 2018-08-08 | 2018-08-08 | Business mode of mobile phone accident guarantee service |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810894486.6A CN110874651A (en) | 2018-08-08 | 2018-08-08 | Business mode of mobile phone accident guarantee service |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN110874651A true CN110874651A (en) | 2020-03-10 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810894486.6A Pending CN110874651A (en) | 2018-08-08 | 2018-08-08 | Business mode of mobile phone accident guarantee service |
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| Country | Link |
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| CN (1) | CN110874651A (en) |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103592919A (en) * | 2013-11-13 | 2014-02-19 | 青岛海尔软件有限公司 | System and method for estimating failure risk of household appliance |
| CN106952415A (en) * | 2017-05-19 | 2017-07-14 | 上海芮匠电子科技有限公司 | A kind of article maintenance system and method |
| CN107730009A (en) * | 2017-10-09 | 2018-02-23 | 广州市万表科技股份有限公司 | A kind of wrist-watch on-line maintenance method and system |
| CN107844839A (en) * | 2017-09-28 | 2018-03-27 | 韩悦 | A kind of cloud maintenance service system |
| CN108205710A (en) * | 2018-01-22 | 2018-06-26 | 深圳市维修巴巴网络技术有限公司 | A kind of high Maintenance Management System of security performance |
-
2018
- 2018-08-08 CN CN201810894486.6A patent/CN110874651A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103592919A (en) * | 2013-11-13 | 2014-02-19 | 青岛海尔软件有限公司 | System and method for estimating failure risk of household appliance |
| CN106952415A (en) * | 2017-05-19 | 2017-07-14 | 上海芮匠电子科技有限公司 | A kind of article maintenance system and method |
| CN107844839A (en) * | 2017-09-28 | 2018-03-27 | 韩悦 | A kind of cloud maintenance service system |
| CN107730009A (en) * | 2017-10-09 | 2018-02-23 | 广州市万表科技股份有限公司 | A kind of wrist-watch on-line maintenance method and system |
| CN108205710A (en) * | 2018-01-22 | 2018-06-26 | 深圳市维修巴巴网络技术有限公司 | A kind of high Maintenance Management System of security performance |
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| SE01 | Entry into force of request for substantive examination | ||
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| RJ01 | Rejection of invention patent application after publication | ||
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Application publication date: 20200310 |