CN102456172A - Smart automobile maintenance and management method - Google Patents
Smart automobile maintenance and management method Download PDFInfo
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- CN102456172A CN102456172A CN2010105174548A CN201010517454A CN102456172A CN 102456172 A CN102456172 A CN 102456172A CN 2010105174548 A CN2010105174548 A CN 2010105174548A CN 201010517454 A CN201010517454 A CN 201010517454A CN 102456172 A CN102456172 A CN 102456172A
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Abstract
The invention relates to a smart automobile maintenance and management method. Network techniques such as cloud, web and web2 are mainly used, various problems met during automobile maintenance are integrated into an automobile maintenance expert system by virtue of years' maintenance techniques and experiences of experts in the automobile maintenance field, a reasoning mechanism can be used for listing causes of faults input by a user according to fault percentage through analysis and computation, and therefore the user can inspect sequentially and a lot of groping time can be saved for maintenance personnel. After the maintenance is completed, maintenance records at each time are automatically transmitted to a smart cloud program and data information is added to enable the reasoning mechanism to be more rapid and accurate. In combination with operation demands of operators, a management function can be additionally set in an automobile maintenance system in an automobile maintenance factory and operators are enabled to rapidly process various management demands required for the operation of the company; and moreover, through network information communication, the mutual exchange of needed instruments or parts among the operators is accelerated, the professional skills of the operators can be promoted and the operation and management functions are obtained.
Description
Technical field
The present invention relates to a kind of intelligent auto repair and management method; Mainly be to utilize network technology (like high in the clouds, web, web2); A large amount of various failure problems that auto repair ran into and solution party's normal congruence are put in order to high in the clouds knowledge base, and cooperate inference mechanism, accumulate an intelligent auto repair expert system; And supply the user constantly to transmit mantenance data, promote the correctness and the accuracy of inference mechanism.
Background technology
Because traditional repair plant technical resource is not enough, mostly the technician that engages is the graduate of technical title school, the succession of training patterns employing experience mostly; By veteran than the senior experience of tool, rely on its practice operation instruction new hand, make new hand via long-time operation (needing more than 3 years at least); And then the accumulation practical experience, the having both extensive knowledge and profound scholarship of the therefrom professional technique that services a car of study, and auto repair; The maintenance personal must understand the structure of car body and form the part of car body; Could judge the problem that the car fault is produced, and the characteristic of various car moneys, part, system (firing system, petrol system ... etc.) all variant, so just be the experienced senior veteran of experience; Vehicle failure problem in the face of different label car types; Also may not be certain to judge out of order reason at once, still need the part of car body be disassembled via after the test again, could confirm the main cause of fault.But when judging the reason of car fault, possibly have two or three or above factor causes, for veteran maintenance personal; Should find the problem place at once and carry out maintenance process,, not only need expend more time maintenance if run into the maintenance personal who lacks experience; And also not necessarily can the problem of vehicle failure be solved fully, if no problem part is changed in especially misjudgment in the process that detects; Consumer's problem is still existed, but increasing the expense that repairs virtually, quite puzzlement; So cultivate the maintenance personal that can take charge of a department, very time and effort consuming.
Moreover for the maintenance personal, professional technique nearly all is to rely on practice operation and experience accumulation to form; In case when running into the problem of not bumped, seek help from the technician who met similar problem or once keeped in repair this car type mostly, as the reference of car maintenance; So maintenance personal regular meeting exchanges experience mutually, accumulate different knowledge and experience, but through teach orally; Not only infiltration rate is slower, and the answer that obtains is also not necessarily accurate, and is still difficult in the practice operation; In case the level of guarantee factory is not enough, the deletion condition that is easy to generate is following:
(1) maintenance personal lacks experience, and causes the situation of erroneous judgement easily, makes the consumer increase the cost that repairs, and causes the consumer that dealer's confidence is had a greatly reduced quality.
(2) consumer does not understand itself vehicle condition and characteristic, for fault on using or quite puzzlement of disappearance, if the maintenance personal can't find out certain reason of fault, and constantly repairs same problem repeatedly, and the consumer is bothered inconvenience very much.
(3) dealer's operation management involves aspect in many ways, for example: accounting, occurrences in human life, part and manufacturer's management ... etc., must be through personnel's intersection management operation, quite complicated and trouble causes managerial disappearance easily.
The inventor specializes in the work of auto repair, maintenance, know very well traditional maintenance personnel's cultivation to be difficult for, and the peopleware of maintenance factory is uneven; Be easy to generate the error in the judgement, cause consumer's loss, it is required also can't really to satisfy the consumer; So do one's utmost to think hard solution; And the specialty of cooperation itself and for many years working experience, going through improvement design for several times finally, and constantly revising innovation and birth of the present invention is arranged.
Summary of the invention
The object of the present invention is to provide a kind of intelligent auto repair and management method; It mainly is to utilize network technology (like high in the clouds, web, web2), with the variety of issue that Automobile Service Factory ran into, for example: how to judge the maintenance problem of the reason of vehicle failure, various car moneys, the method for eliminating vehicle failure; Rely on the industry professional person that the detection method of vehicle failure and complete maintenance flow are provided; And cooperate the expert in auto repair field to incite somebody to action for many years experience and technological total dataization, and system is made into an intelligent auto repair expert system, as long as general user inquires about failure problems; Can be by the inference mechanism of auto repair expert system; The number percent that produces failure problems is arranged demonstration in regular turn, and being available for users to understand the reason that automobile breaks down has which, and can be by means of the referral function of intelligent auto repair expert system; Introduce expert user to and can the general user on the network be changeed, have the function of exchange of information.For expert user (guarantee factory); The method or steps flow chart and the little secret formula that provide the maintenance personal to deal with problems; Make the maintenance personal carry out the vehicle failure maintenance according to the judgement of intelligent auto repair expert system; And can get rid of the problem of vehicle failure fast, reducing the maintenance personal wastes many times and gropes problem because of lacking experience, more can avoid the maintenance personal to meet accident because of the performance of not understanding car; And can promote quality, efficient and the security of maintenance factory, save the unnecessary expenditure of consumer simultaneously.Cooperate dealer's demand of operating simultaneously; Can add management function at the maintenance system in the guarantee factory; Wherein comprise the required various regulatory requirements of operation, for example: Maintenance Management System, client resources management system, the insurance management system that validates the car, accounting system, part inventory management system, supplier management system, employee's performance management system ... etc., and can be through the exchange of information of network; The instrument that quickens between the dealer is leased or the part dealing; The resource of within the trade is utilized mutually, also can be saved the cost of dealer's procuring equipment, also can increase dealer's additional income.The present invention system is by the professional technique of various auto repairs again; Be configured to the comprehensive intelligent administration of vehicle maintenance service platform of a cover; Let the value of technical know-how and experience accumulation become more extensive, practical, can solve the exhausted most problem of independent guarantee factory and technician.
For reaching above-mentioned purpose; The present invention provides a kind of intelligent auto repair and management method, the variety of issue that it runs into when utilizing network technology with auto repair, the detection method and the maintenance flow that provide via the industry professional person; Cooperate accounting system, parts library deposit system and operating system simultaneously; Process the intelligent auto repair expert system of a cover, make the user who adds the member understand the vehicle failure reason, order, step and the method for dealing with problems is provided for expert user; And can get rid of the reason of vehicle failure fast, the determining step of its maintenance is:
(1) user is after the web registration is logined, and this Pen Association person's data promptly can be sent to web client resources management system, again via the differentiated control of web client resources management system, judges that member's grade of user is general member or expert member;
(2) general member can be with the intelligent auto repair expert system 5 of car car nationality data input web of oneself; Expert member can choose the data input of web car nationality to the intelligent auto repair expert system of web; And the intelligent auto repair expert system of this web promptly can be directed against web car nationality analysis computing, and can on screen, show the suggestion of the part that this maintenance suggestion maybe should be changed;
(3) again with this failure problems input of web or the intelligent auto repair expert system of inquiry web; Again via after the intelligent computing; And ability web analyzing failure cause, its number percent according to the possibility occurrence cause is arranged, and supplies user's reference to judge that also automobile produces the factor of fault;
(4) behind the web analyzing failure cause; General member can pass through web member's change-over system if must deal with problems; General member's demand information is sent to web client resources management system, and can inquires contiguous expert member's information, and the same web member's change-over system capable of using of expert member is learnt general member's information; And can initiatively get in touch, and then solve general member's problem with contiguous general member;
(5) behind the understanding web analyzing failure cause; The web maintenance mode that expert member can the acquisition system shows supplies expert member to carry out queueing problem and understands the maintenance step; This partly then can detect expert member, and the step and the method for maintenance are provided according to the percentages show of possible breakdown reason in regular turn; Make the expert member who lacks experience, still can independently accomplish the operation of automobile guarantee;
(6) when carrying out the web maintenance mode, system can provide web to keep in repair little secret formula, and it independently guarantees to keep in good repair the professional master worker of factory by each, and to the special status of any car type, removable parts part or technological adjustment separately can recovery function according to experience;
(7) after expert member keeps in repair completion; Then the maintenance record of this time can be uploaded to the intelligent auto repair expert system of web automatically; One statistical number certificate is provided; Make the data bank of system obtain more data of upgrading, as the usefulness of web intelligent auto repair expert system study and empirical value and ASSOCIATE STATISTICS more;
(8), then need just can be uploaded to the intelligent auto repair expert system of web via behind the web renewal maintenance procedure if the web maintenance has problems; And the user can link through web part circulation net, the whole net of web instrument system that connects web Internet resources system; And obtain required part and the instrument of maintenance through network; And that this time information processed can return back to web system system is whole; Be resent to and upgrade maintenance procedure correction data, reach the intelligent auto repair expert system of web at last again, so that the maintenance of update system data bank record data; Keep in repair when having problems if still can't solve web, utilize web Internet resources system equally, problem is sent to web demand management data bank; Reply mechanism and web system manager's function through web expert; And the information after will handling, be sent to web system system and put in order, return back to web renewal maintenance procedure again and revise; To upgrade maintenance procedure at last and be sent to the intelligent auto repair expert system of web, and make the information of the intelligent auto repair expert system of web more perfect accurately;
(9) each item management system that the managerial personnel of guarantee factory can be through management function, with company operate the accounting operation required, the demand of occurrences in human life, performance, manufacturer, part management, all system is whole is an operation management system and can data be intersected utilization.
Preferably, this system can be in network platform operation or single-set operation.
Preferably, this system operator can the initialization system rights of using.
Description of drawings
Fig. 1 is the Organization Chart of the intelligent auto repair expert system of web of the present invention;
Fig. 2 is the use synoptic diagram of the intelligent administration of vehicle maintenance of the present invention system;
Fig. 3 is the process flow diagram of the intelligent auto repair expert system of web of the present invention;
The processing flow chart that Fig. 4 has problems for the intelligent auto repair expert system maintenance of web of the present invention;
Fig. 5 is the data bank synoptic diagram of the intelligent administration of vehicle maintenance of the present invention system;
Fig. 6 is the general user's of the intelligent auto repair expert system of web of the present invention use process flow diagram;
Fig. 7 is the maintenance Performance Management Flowchart of the intelligent administration of vehicle maintenance of the present invention system;
Fig. 8 is the customer service management process flow diagram of the intelligent administration of vehicle maintenance of the present invention system;
Fig. 9 uses interface schema for the management function of the intelligent administration of vehicle maintenance of the present invention system;
Figure 10 is client's specialized management systemic-function synoptic diagram of the intelligent administration of vehicle maintenance of the present invention system;
Figure 11 is employee's performance management systemic-function synoptic diagram of the intelligent administration of vehicle maintenance of the present invention system;
Figure 12 is supplier's quality management system functional schematic of the intelligent administration of vehicle maintenance of the present invention system;
Figure 13 is the parts library memory management systems function diagram of the intelligent administration of vehicle maintenance of the present invention system;
Figure 14 is the bonus mechanism management systems function diagram of the intelligent administration of vehicle maintenance of the present invention system.
Description of reference numerals:
The present invention: 1-web client resources management system; 10-web car nationality data; 11-high in the clouds knowledge base; The 110-Online Learning; Test on the 111-line; 12-high in the clouds inference machine; 13-high in the clouds user's interface; 14-high in the clouds Knowledge capture interface; Working memory district, 15-high in the clouds; The intelligent auto repair expert system of 2-web; The intelligent administration of vehicle maintenance of 2a-system; The 20-web registration is logined; 201-inquires about customer data; The newly-built customer data of 202-; 21-client resources management data bank; 210-maintains; 211-accomplishes maintenance; 22-vehicle maintenance data bank; 23-maintenance management data bank; The 24-insurance information storehouse of validating the car; Each car money data bank of 25-; 26-parts library memory management data bank; 27-supplier management data bank; 28-performance management data bank; 29-management through accounting data bank; This failure problems of 3-web; The 4-web analyzing failure cause; 40-keeps in repair performance; 41-is good; The 42-mistake; 420-technician; The 421-part; The 5-web maintenance mode; 50-keeps in repair little secret formula; The 500-customer service is followed the trail of; The 501-phone is followed the trail of; 502-visitor tells tracking; 6-keeps in repair completion; The 60-web maintenance has problems; 61-web Internet resources system; 610-web part circulation net; The whole net of 611-web instrument system; 62-web system system is whole; 63-web demand management data bank; 631-web expert replys mechanism; The 632-web system manager; 64-web upgrades maintenance procedure; The 8-management function; The 80-administration authority; 81-client's specialized management system; 810-client receives the information pipeline; The 811-client vehicles is used; The 812-consumption habit; 82-employee's performance management system; 820-keeps in repair performance rating; Other professional performance of 821-; 822-visitor tells the comparation and assessment performance; The 823-accounting management system; The distribution of bonus of 824-personnel salary; 83-supplier quality management system; 830-maintenance visitor tells; 831-delivery is ageing; 833-supply of material quality is checked; 834-supplier grade; 84-part inventory management system; 840-maintenance time management and control; 841-part storage; 85-bonus mechanism management system; The 850-income of operating; 851-achievement source; 852-provides bonus.
Embodiment
The present invention is by the level of inventor with the human expert; Utilize computer program and framework system's (intelligent auto repair expert system) in network high in the clouds; In order to solving all difficult problems in the auto repair field, and can make knowledge and information is rapider, more convenient obtains, and this auto repair expert system is professional knowledge and experience through professional Automobile Service Factory; And possesses the program of knowledge; Can solve the problem of most of auto repair and maintenance, especially native system (intelligent auto repair expert system) is set up in the high in the clouds servomechanism, serves as according to the intelligent high in the clouds program of carrying out inference mode with the knowledge rule simultaneously; And the high in the clouds framework mainly is divided into five parts, sees also shown in Figure 1:
(1) the high in the clouds knowledge base 11: store huge data, and the knowledge and the information that can provide the maintenance personal to deal with problems, and after maintenance was accomplished, every maintenance record can be sent to intelligent high in the clouds program automatically, increases by a data information and makes inference mechanism more quick and precisely.
(2) the high in the clouds inference machine 12: employing be formal style knowledge application system formal style expert system just, its inner knowledge is represented with the regular fashion of " IF...THEN... ", when incident takes place; The reformed fact (Fact) can be used as the foundation of knowledge inference; To these facts, inference is stored in the formal style knowledge in the knowledge base, does the inference of forward direction (Forward) through these rules through inference engine; Obtain last inference result, supply the reasoning process of control maintenance problem.
(3) high in the clouds user interface 13: it provides the interface of explaining of network user friendliness and advisory role.When the user inquires about in the platform problem; With the key word comparison, jump out the option form again and confirm the problem option earlier, promptly carry out case study behind the entering option; From auto repair knowledge base actuating logic rational analysis statistics comparison program; The information that compare of analysis is gone out shows statistical number, as priority option, can list inspection step method position numerical value tool using instrument and points for attention expert member.The back affirmation inspection item that is checked out by expert member again, the non-fault phenomenon if check result conforms to numerical value is promptly carried out the Recommended option of time statistical number, equally lists and checks step method position numerical value tool using instrument and points for attention.The back affirmation inspection item that is checked out by the user more promptly is not judged to be fault if check result and numerical value are inconsistent, and just repairs or replaces.
(4) high in the clouds Knowledge capture interface 14: can the detailed (not shown) of the maintenance of administration of vehicle maintenance knowledge base 23 be added " problem description ", can upload and change high in the clouds knowledge base 11 over to; Make things convenient for the user according to " problem description ", find out required repair information, and editor is provided, increases the interface of repairing the knowledge base function.
(5) high in the clouds working memory district 15: keep in and handle the fact in the reasoning process.
Then, please continue to consult shown in Figure 2, be the use synoptic diagram of intelligent administration of vehicle maintenance of the present invention system; It is the Internal Management System of guarantee factory, can supply the newly-built and inquiry customer data of maintenance personal, relies on the data bank function of the intelligent administration of vehicle maintenance 2a of system again; And can carry out the operation that Motor Maintenance keeps in repair, and can connect the intelligent auto repair expert system 2 of web simultaneously, help the maintenance personal to understand the detection step and the method for fixing a breakdown; Assist the maintenance personal to get rid of the vehicle failure problem; The ability of guarantee factory and maintenance personal's independently working is provided, and therefore when car was marched into the arena maintenance or maintenance, its work flow was following:
(1) login the intelligent administration of vehicle maintenance 2a of system earlier, and can inquire about customer data 201 and newly-built customer data 202, and can be according to label, pattern, the number-plate number, car owner's name, phone, address, fast query client keeps in repair record and suggestion maintenance item.
(2) rely on the client resources management data bank 21 and the insurance information storehouse 24 of validating the car, whether maintain the date of expiry next time that can point out client's birthday, check date of expiry, insurance date of expiry and system to calculate approaching.
(3) again via vehicle maintenance data bank 22, maintenance management knowledge base 23; And can be to the demand of this maintenance or maintenance; Carry out data check and maintenance points for attention, the information that relies on system to provide can show part that this maintenance should be changed or the suggestion and the disposition of keeping in repair last time; To help the maintenance maintenance personal to understand condition of the vehicle, maintain 210 again.
(4) when maintaining 210, required part can be obtained by 26 inquiries of part stock data bank.
(5) if maintain 210 when having problems; But 20 to web intelligent auto repair expert systems 2 are logined in user web registration; And can arrange according to the number percent of the reason that possibly break down by means of the knowledge base and the inference mechanism of the intelligent auto repair expert system 2 of web, supply the user with reference to the factor of also judging automobile generation fault; And the step and the method for maintenance are provided, and then accomplish the work of maintenance 211.
(6) after accomplishing maintenance 211; The user can be with this maintenance record; Be uploaded to the intelligent auto repair expert system 2 of web, and can bring in constant renewal in the data information of the intelligent auto repair expert system 2 of web, make the inference mechanism of this system more perfect accurately.
Logining 20 about the user in web registration becomes the member, please continue to consult shown in Figure 3, and 20 general member 101 is logined in this web registration can be by means of the function of the intelligent auto repair expert system 2 of web; Understand the vehicle failure reason, and the intelligent auto repair expert system 2 of this web, with the reason of various vehicle failure; And generation corresponding part of vehicle failure or system; Rely on professional's rich experiences and the record of maintenance in the past, data is concentrated upload integration and become an intelligent auto repair expert system 2 of web accurately, and can make member 101 understand the reason of vehicle failure and the degree of part consume; And expert member 102 is except that understanding the vehicle failure reason; More can utilize the intelligent auto repair expert system 2 of web to judge the reason and the method for maintaining of vehicle failure fast, and the maintenance step and the method for the failure problems that achieves a solution, the work efficiency of auto repair maintenance improved; The flow process of using is following
(1) when logining 20 in the web registration, the user becomes the member; This Pen Association person's data promptly can be sent to web client resources management system 1; Via the differentiated control of web client resources management system 1, judge that member's grade of user is general member 101 or expert member 102 again.
(2) general member 101 can be with the intelligent auto repair expert system 2 of car car nationality data 10 (like label, pattern, time, air capacity, mileage number, cc number (fuel consumption per hundred kilometers)) input web of oneself.And expert member's 102 web of choosing car nationality data 10 capable of using (like label, pattern, time, air capacity, mileage number, cc number) input to the intelligent auto repair expert system 2 of web.And the intelligent auto repair expert system 2 of this web promptly can be analyzed computing to web car nationality data 10, and can on screen, show the part that this maintenance suggestion maybe should be changed ... wait suggestion.
(3) again with this failure problems 3 inputs (or inquiry) intelligent auto repair expert system 2 of web of web; And via after the intelligent computing; And ability web analyzing failure cause 4, its number percent according to the possibility occurrence cause is arranged, and supplies maintenance personal (member) reference to judge that also automobile produces the factor of fault.
(4) behind web analyzing failure cause 4; General member 101 can pass through web member's change-over system 112 if must deal with problems, and general member's 101 demand information is sent to web client resources management system 1, and can inquires contiguous expert member 102 information; To ask for help; And expert member's 102 same web member's change-over systems 112 capable of using provide general member's 101 information, and then are learnt by web client resources management system 1, and can initiatively get in touch with contiguous general member 101; Reach the problem that solves general member 101, also can expand expert member 102 service.
(5) behind the understanding web analyzing failure cause 4; The web maintenance mode 5 that expert member 102 can the acquisition system shows supplies expert members 102 to carry out queueing problem and understands the maintenance step; This partly then can detect expert member 102, and the step and the method for maintenance are provided according to the percentages show of possible breakdown reason in regular turn; Make the expert member 102 who lacks experience, still can independently accomplish the operation of automobile guarantee.
(6) when carrying out web maintenance mode 5; System can provide web maintenance a girl secretary concurrently a lover rhymed formula 50; It is the professional master worker who is independently guaranteed to keep in good repair factory by each, according to the special status (the former factory essential a whole set of part changed) of experience to any car type, removable parts part or technological adjustment separately; Can recovery function, reduce car owner's maintenance cost and can accomplish the maintenance operation fast.
(7) after expert member's 102 maintenances accomplish 6; Then the maintenance record of this time can be uploaded to the intelligent auto repair expert system 2 of web automatically; One statistical number certificate is provided; Make the data bank of system obtain more data of upgrading, as the usefulness of intelligent auto repair expert system 2 study of web and empirical value and ASSOCIATE STATISTICS more.
(8) if web maintenance have problems 60 (as lack part, lack diagnostic instrments, specific purpose tool, can't failure judgement ... etc. factor); After then needing to upgrade maintenance procedure 64, just can be uploaded to the intelligent auto repair expert system 2 of web via web, please cooperate consult shown in Figure 4; When the web maintenance has problems 60; System can link through web part circulation net 610, the whole net 611 of web instrument system that connects web Internet resources system 61, and can obtain maintenance required part and instrument through network, and is very quick and convenient; And can returning back to the web system, this time information processed unites whole 62; Be resent to and upgrade maintenance procedure 64, reach the intelligent auto repair expert system 2 of web at last again, so that the maintenance of update system data bank record data.If still can't solve the web maintenance had problems 60 o'clock; Utilize web Internet resources system 61 equally, problem is sent to web demand management data bank 63, rely on web expert's mechanism of replying 631 and web system manager's 632 function; And can deal with problems fast; And the information after will handling, be sent to the web system and unite wholely 62, return back to web again and upgrade maintenance procedure 64; And will upgrade maintenance procedure 64 and be sent to the intelligent auto repair expert system 2 of web again, make the information of the intelligent auto repair expert system 2 of web more perfect accurately.
Secondly, the native system framework is in high in the clouds, and has huge and complete knowledge base and rigorous inference procedure; When being enough to due and the higher work of complexity, also can come judged result according to the characteristic of user's input, for example: the vehicle condition according to user's input is carried out inference; And can show the reason of fault; Be similar to the thinking pattern that human brain is dealt with problems, and its usefulness is general as the human expert, can analyzes, explain and judge the computer program of reference the field of auto repair maintenance.
Moreover, of the present invention focusing on, this intelligent auto repair expert system 2 possesses the maintenance technique more than 20 years and the experience that repairs is arranged; Almost can solve most of maintenance personal's problem, and then can assist maintenance personal's demands of applications on practice, help the maintenance personal to judge the reason of vehicle failure; Avoid wrong judgement to cause consumer or dealer's loss; And can provide maintenance new hand to understand the vehicle failure problem, and the increase professional ability that can accumulate experience, and constantly the repair status and the result of various label cars are sent to data bank by the user; Make data bank rely on great number of statistic data; For the judgement of failure problems more quick and precisely, so the mode of the more queueing problems of accumulation simultaneously is method for maintaining provided by the invention; Most vehicle failure problem can be handled, and guarantee factory and maintenance personal's independently working can be supplied.
Then; See also shown in Figure 5ly, generally guarantee to keep in good repair factory (expert member 102) and use the intelligent administration of vehicle maintenance 2a of system (as shown in Figure 2), can link (not shown) with the intelligent auto repair expert system 2 of web and use; So that carry out auto repair work; And this intelligent administration of vehicle maintenance 2a of system is used in guarantee factory, includes following data bank, provides the dealer to inquire about utilization:
1, client resources management data bank 21: client's basic document (birthdate, address, phone ... etc.) and (car money, part, insurance, information ... etc.).
2, vehicle maintenance data bank 22: vehicle part service time table, client vehicles maintenance data and vehicle are subscribed and are handed over car management and control excess time.
3, maintenance management data bank 23: various brands car repair information and client vehicles repair information and record.(transmitting maintenance record to high in the clouds knowledge base)
4, the insurance information storehouse 24 of validating the car: insurance coverage and price information, client's captive insurance data.
5, each car money data bank 25: professional vehicle knowledge.
6, parts library memory management data bank 26: parts library memory management, the provider price rate of exchange, point out with part bid last time price with the client.
7, supplier management data bank 27: each part quality of supplier, price and supply of material speed, the solid content equal weight of guarantor.
8, performance management data bank 28:
1. maintenance personal's performance (article quality and quantity).
2. U-Car is sold performance.
3. performance is contracted in insurance.
4. the vehicle maintenance introduction is rewarded.
9, management through accounting data bank 29: client's expenses standard and charge record, personnel salary management, bonus calculations mode ... etc.
In addition; The present invention has the required management interface of guarantee factory operation, utilizes various data bank managing customer data, car maintenance record, part management, performance management respectively ... etc., make things convenient for dealer managerial personnel and operation client required; And each data bank is inner independent use of user; If need resource is shared, can part stock information parts be uploaded to intelligent auto repair expert system 2 (not shown) of web, can lease mutually, buy and sell with instrument, the part of within the trade; And form an item circulation market; Make things convenient for the dealer to find required part fast and idle part is sold fast, both sides all can be taken what one needs mutually, increase additional income simultaneously.And accounting management system can help all accounts of dealer management company and personnel salary, quite is applicable to the operating environment of guarantee factory.
Secondly, it is general user and expert user that the present invention uses time stage, and general user's use interface; See also shown in Figure 6ly, this user can import personal information web registration by network and login 20 and become the member, through with the data input of car nationality to web client resources management system 1; Can import this failure problems 3 (or with keyword query) of web, again through after the rational analysis computing of the intelligent auto repair expert system 2 of web, and ability web analyzing failure cause 4; And demonstrate the number percent that failure cause takes place in regular turn; Supply the reference of user as fault judgement, user web more capable of using high in the clouds knowledge base 11 is done Online Learning 110, and then the problem of understanding auto repair judges to reach how to fix a breakdown ... etc.; Promote the automotive field relevant knowledge; Can understand self-professional degree through test on the line 111 simultaneously, and can test out user's ability rating, the confession user promotes professional skill and becomes expert user's platform.
After maintenance was accomplished, the dealer can carry out performance management with the problem that produces in the maintenance process, sees also shown in Figure 7; This maintenance performance 40 is divided into good 41 and wrong 42, if good 41 are recorded in performance management data bank 28, and makes a mistake 42 o'clock; Must check problem be maintenance technician 420 or part 421, if maintenance technician 420 problem is then inserted performance management data bank 28 with performance; If wrong 42 is the factor of part 421; Can get into supplier management data bank 27 and do correction, again correction result is recorded in performance management data bank 28, assess the reference data of performance as the dealer.
Interface about customer service management; See also shown in Figure 8, this customer service project of 500 of following the trail of be provided with regular phone follow the trail of 501 and the visitor tell and follow the trail of 502, provide the dealer to inspect the good and bad reference of maintenance technician's 420 performance and part 421; And be recorded in performance management data bank 28; As the foundation of assessment maintenance personal's ability and education and training, the quality of part 421 then is recorded in supplier management data bank 27, can supply the dealer to protect solid the tracking as reference of stocking up next time and part.
To company's operation management partly; The present invention is provided with the interface of management function; See also shown in Figure 9; This management function 8 is divided into five big management systems: be respectively client's specialized management system 81, employee's performance management system 82, supplier's quality management system 83, part inventory management system 84, bonus mechanism management system 85, and can distribute to the specific people and manage use according to the open administration authority 80 of supvr:
(1) client's specialized management system 81 (shown in figure 10): rely on the client receive information pipeline 810, vehicle use 811 and consumption habit 812 (like insurance, part ... etc.); Be made into that client resources management data bank 21 cooperates vehicle maintenance data bank 22 and the maintenance data bank 24 of validating the car is intersected after the comparison calculation and converge; Can show client's service time next time; And can remind the client to do information such as vehicle time-based maintenance, Vehicle Inspection regularly and car insurance continuation of insurance, with the lifting service quality, and the interest hobby that can supply the dealer to be directed against the client is on sale throughout and specificity analysis; According to client's driving habits and car situation, instant professional advice is provided simultaneously.
(2) employee's performance management system 82 (shown in figure 11): managerial personnel tell comparation and assessment performance 822 through each maintenance performance rating 820, other professional performance 821 and visitor, cooperate accounting management system 823, as the award reference of personnel salary distribution of bonus 824.
(3) supplier's quality management system 83 (shown in figure 12): to the maintenance visitor tell 830, delivery is ageing 831, management through accounting data bank 29 and supply of material quality check 833; Be recorded in supplier management data bank 27; Can assess the product relative merits that each supplier provides; And then judge supplier's grade 834 and the fitness that comes and goes, as the reference of dealer's operation.
(4) part inventory management system 84 (shown in figure 13): its cooperation vehicle maintenance data bank 22 and supplier quality managerial data storehouse 27 intersect after the comparison calculation; But display automobile maintenance time management and control 840; Notify the car owner to advance factory's maintenance in order to the dealer in good time; Simultaneously also can show part storage 841, and can grasp the situation that part consumes at any time, supply the timely make-up piece of dealer to avoid the not enough situation of part to produce.
(5) bonus mechanism system 85 (shown in figure 14): the supvr is with all operation incomes 850; Include: U-Car, insurance, part, maintenance ... etc.; Achievement source 851 (associate, client, non-client, the units of pulling together) by the computing of accounting management system 823, and can provide bonus 852 under being recorded in respectively; Make the accountant can calculate employee performance quickly and accurately; Encourage the employee and can provide bonus 852 in good time, possess manufacturer's return commission computing function simultaneously, avoid omitting case.
When being used in the guarantee factory, now as follows with its function and characteristic explanation about intelligent administration of vehicle maintenance of the present invention system is actual:
1, the user go into for the first time factory open single or check register all can be from managing value added net or managing hospital registration system and directly download leading portion car owner data and car nationality data; And can be according to label, pattern, the number-plate number, car owner's name, phone, address, the historical summary of fast query client's maintenance.
2, can evaluate operation, client's appraisal data, appraisal personnel and valid period are noted, as the reference appraisal data of maintenance next time.
3, to advise that the worker can listed and directly change over to item and appraisal data in the lump last time single if having, and can manifest the client automatically and wait data of repairing and quotation materials record, reminds the maintenance personal not collect money and data to be repaiied.
4, system's form of prining out is the same with what set up on their own on the screen, needn't rely on software company and revise.
5, note down the car owner in detail and used the part price, supply use same part next time, occur price last time automatically, avoid the different puzzlement of expenses standard, and during with portion's car maintenance identical parts, if unit price is different, information can appear in computer.
6, hand over and to repair the single tube tabulation and can carry out control to completion not or the vehicle that does not dispatch from the factory, the reason that the maintenance personal is understood cause vehicle not complete or do not dispatch from the factory promotes work efficiency with this.
7, the maintenance personal can be through client's maintenance history of system; Follow the trail of situation, CSAT after the vehicle maintenance; The customer satisfaction survey table of prining simultaneously, and change the situation of following the trail of over to performance management data bank, purchase, sales and stock management, and quality management and control data bank, supply the dealer to protect solid tracking; And can inquire about situation such as whether customer churn is arranged, to strengthen management to client and parts supplier.
8, can print car insurance advice note, vehicle periodic inspection table, do not return factory's MSDS, vehicle for a long time and protect predictor table and label paster thereof surely, and can make things convenient for the mailing data, and provide multiple list to carry out the operation that control is followed the trail of in order to auxiliary company.
9, can the print insurance card of how tame insurance company, need not one family an of family check the relative position of prining, save gerentocratic work flow, promote work efficiency.
10, the maintenance detail adds " problem description ", can change maintenance think tank over to; Can comply with " problem description " later on, find out required repair information.
11, calculate and to maintain the date according to the distance travelled of each car, remind the consumer to validate the car the date of expiry by managing the station prescribed time-limit simultaneously.
12, get into the customer data of system after, promptly can show maintenance, validate the car, insurance, birthday expire the client, and the mailing label of can prining, notice letter, send out e-mall, news in brief, the management of reinforcement customer service.
13, congratulate letter, activity notification letter voluntarily in layout birthday card, New Year, the mailing content ... etc. documentation, use the simple and easy and easy left-hand seat of interface, quite convenient.
As for, to operation management demand of the present invention, now that its function declaration is following:
14, cash requirement can number according to the car owner, Business Name ... wait classification, and can calculate gathering in early stage, and can inquire about the single user while tool multi-section car data detail of not collecting money.
15, note down cost of parts, present cost, discount amount, introduction and the deduction amount of money of shop order automatically, directly calculate the gross profit and the technician individual achievement gross profit of every shop order, and can set sponsor and deduction setting and add up the deduction amount of money respectively.
16, the consumption amount of money and the average profit of every vehicle of statistics.
17, adopt the management of classification password setting, can avoid leakage of data to cause unnecessary trouble.
18, cost of parts uses code to show, the convenient cost lowest limit of grasping.
19, the dash number rule can be compiled notes according to user's setting.
20, business profit daily sheet, individual achievement statistical form, department's profit analytical table all can be row, and can be directed against the analysis that takes statistics of a certain monthly closing entry client, a certain car owner or a certain gathering classification.
21, connect with " accounting general ledger system ", directly operating data is gone to and convert subpoena in the accounting system to, after the operating data input was accomplished, also completion can account in passing.
22, client payment can select cash, check, multiple mode such as swipe the card, transfer accounts, the client is from the funds on account of payment and insurance company also separate processes simultaneously, both sides' account is clear, can not mix.
23, set different rights of using according to each user's action, the data such as merchandise cost, sales profit and loss that prevent leak.
24, the data of stocking up of record every family manufacturer, comprises that different vendor stocks up and different clients' sales unit price carries out the rate of exchange at convenient check account with the client immediately, and can inquire about the historical unit price of part.
25, inquiry part stock can check whole data, during in single article item advance the sales statistics or be lower than safety stock inquire about, the reference when ordering goods, and common part filed is conveniently repaiied list in friendship and is imported part, increase efficient.
26, can write down revenue and expenditure every day; And add up the barrel bolt expense according to department or employee's code; Tool is reminded and inquiry receivables and payables bill simultaneously, and can add up the data of gathering automatically, and convenient working the person estimate as fund; Also can set up summary commonly used and save the input data time, make things convenient for user's revenue and expenditure and bill management.
27, automatic data backup when computer during when machine or renewal computer equipment, can directly return data and deposit, and must not re-enter.
In addition; When the intelligent auto repair expert system of utilization web of the present invention; Can provide free any people who adds the member and do the vehicle trouble inquiry; And the ratio changed of the vehicle part that the problem of inquiring about is provided, and expert member can check method for maintaining or inspection step, flow process and keep in repair little secret formula, its use-pattern is following:
1, the user is when system carries out the problem inquiry; Key word comparison capable of using is jumped out the option form again and is confirmed the problem option, and system promptly carries out case study behind the entering option; This moment, intelligent auto repair expert system began actuating logic rational analysis statistics comparison program by knowledge base; And,, and can list inspection step, method, position numerical value, tool using instrument, points for attention and maintenance secret formula as priority option with the information demonstration statistical number that compare of analysis goes out.
2, confirm the inspection item after maintenance personal's inspection finishes; The non-fault phenomenon if check result conforms to numerical value; Promptly carry out the Recommended option of time statistical number, list inspection step, method, position numerical value, tool using instrument and points for attention equally, also confirm the inspection item after finishing by maintenance personal's inspection again; Promptly be not judged to be fault if check result and numerical value are inconsistent, can repair or replace.
3. if general user is in platform (like network or the web2) question of system, this problem and solution judge that flow process can be sent to maintenance factory equally, and can be made for is the maintenance reference, reduces the maintenance personal and gropes Diagnostic Time.
In sum, intelligent auto repair of the present invention and management method are utilized network technology (like high in the clouds, web2); And a huge auto repair knowledge expertise can be provided, and can supply to add member's user, understand the vehicle failure problem from native system; And therefrom obtain auto repair knowledge, and professional user more can utilize exchange of information provided by the present invention, and the vehicle failure problem is got rid of fully; The supvr can use the present invention, and convenient operation and all items to manage of management company quite meet the operation-interface that the automobile same trade is used; Very practical and operate simple and easyly, reason has met the invention important document of Patent Law, and finds have identical product to check and approve patent formerly before the application; Also be not shown in publication, patented claim is proposed in the whence in accordance with the law.
Claims (3)
1. intelligent auto repair and management method; It is characterized in that the variety of issue that runs into when utilizing network technology, the detection method and the maintenance flow that provide via the industry professional person with auto repair; Cooperate accounting system, parts library deposit system and operating system simultaneously; Process the intelligent auto repair expert system of a cover, make the user who adds the member understand the vehicle failure reason, order, step and the method for dealing with problems is provided for expert user; And can get rid of the reason of vehicle failure fast, the determining step of its maintenance is:
(1) user is after the web registration is logined, and this Pen Association person's data promptly can be sent to web client resources management system, again via the differentiated control of web client resources management system, judges that member's grade of user is general member or expert member;
(2) general member can be with the intelligent auto repair expert system 5 of car car nationality data input web of oneself; Expert member can choose the data input of web car nationality to the intelligent auto repair expert system of web; And the intelligent auto repair expert system of this web promptly can be directed against web car nationality analysis computing, and can on screen, show the suggestion of the part that this maintenance suggestion maybe should be changed;
(3) again with this failure problems input of web or the intelligent auto repair expert system of inquiry web; Again via after the intelligent computing; And ability web analyzing failure cause, its number percent according to the possibility occurrence cause is arranged, and supplies user's reference to judge that also automobile produces the factor of fault;
(4) behind the web analyzing failure cause; General member can pass through web member's change-over system if must deal with problems; General member's demand information is sent to web client resources management system, and can inquires contiguous expert member's information, and the same web member's change-over system capable of using of expert member is learnt general member's information; And can initiatively get in touch, and then solve general member's problem with contiguous general member;
(5) behind the understanding web analyzing failure cause; The web maintenance mode that expert member can the acquisition system shows supplies expert member to carry out queueing problem and understands the maintenance step; This partly then can detect expert member, and the step and the method for maintenance are provided according to the percentages show of possible breakdown reason in regular turn; Make the expert member who lacks experience, still can independently accomplish the operation of automobile guarantee;
(6) when carrying out the web maintenance mode, system can provide web to keep in repair little secret formula, and it independently guarantees to keep in good repair the professional master worker of factory by each, and to the special status of any car type, removable parts part or technological adjustment separately can recovery function according to experience;
(7) after expert member keeps in repair completion; Then the maintenance record of this time can be uploaded to the intelligent auto repair expert system of web automatically; One statistical number certificate is provided; Make the data bank of system obtain more data of upgrading, as the usefulness of web intelligent auto repair expert system study and empirical value and ASSOCIATE STATISTICS more;
(8), then need just can be uploaded to the intelligent auto repair expert system of web via behind the web renewal maintenance procedure if the web maintenance has problems; And the user can link through web part circulation net, the whole net of web instrument system that connects web Internet resources system; And obtain required part and the instrument of maintenance through network; And that this time information processed can return back to web system system is whole; Be resent to and upgrade maintenance procedure correction data, reach the intelligent auto repair expert system of web at last again, so that the maintenance of update system data bank record data; Keep in repair when having problems if still can't solve web, utilize web Internet resources system equally, problem is sent to web demand management data bank; Reply mechanism and web system manager's function through web expert; And the information after will handling, be sent to web system system and put in order, return back to web renewal maintenance procedure again and revise; To upgrade maintenance procedure at last and be sent to the intelligent auto repair expert system of web, and make the information of the intelligent auto repair expert system of web more perfect accurately;
(9) each item management system that the managerial personnel of guarantee factory can be through management function, with company operate the accounting operation required, the demand of occurrences in human life, performance, manufacturer, part management, all system is whole is an operation management system and can data be intersected utilization.
2. intelligent auto repair as claimed in claim 1 and management method is characterized in that, this system can be in network platform operation or single-set operation.
3. intelligent auto repair as claimed in claim 1 and management method is characterized in that, this system operator can the initialization system rights of using.
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| CN2010105174548A CN102456172A (en) | 2010-10-19 | 2010-10-19 | Smart automobile maintenance and management method |
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| CN104486673A (en) * | 2014-12-15 | 2015-04-01 | 四川长虹电器股份有限公司 | Fault handling platform system and fault handling method |
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| CN108764492A (en) * | 2018-04-27 | 2018-11-06 | 上海爱优威软件开发有限公司 | Vehicle based on terminal technology reports method for repairment |
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Application publication date: 20120516 |