TW201216180A - Intelligent car maintenance and management method - Google Patents

Abstract

This invention relates to an intelligent car maintenance and management method, which mainly uses network technologies (such as cloud, web, web2) to form a car maintenance expert system through the maintenance techniques and experiences in treating various problems encountered in car maintenance, such as how to judge the cause of failure, maintenance problems of various car types, and how to eliminate the failure causes, etc. Inference mechanism is used to list, through analysis operation, all failure causes with failure percentages for the failures that the user inputted, so as to enable the user to inspect and detect in sequence; this will save a great amount of searching time of the maintenance personnel. After the maintenance is finished, each maintenance record is automatically transmitted to an intelligent cloud program to add one more data information making the inference mechanism quicker and more accurate. To collocate with the business need of car service provider, the car maintenance system in service workshops can be added with management functions, which include maintenance management system, client resource management system, car insurance management system, accounting system, parts inventory management, supplier management system, employee performance management system, etc. enabling the service provider to tackle various management needs for operating the company and to accelerate mutual support or supply the equipment or parts between peers through the information exchange of network. This invention not only promotes the expertise technology, but also has the functions of business operation and management.

Description

201216180 VI. Description of the Invention: [Technical Field of the Invention] The present invention relates to a smart car repair and management method, which mainly utilizes network technologies (such as cloud, web, web2) to meet a large number of car repairs. Various fault problems and solutions are collected into the cloud knowledge base, and combined with the reasoning mechanism, the intelligent vehicle maintenance expert system is assembled, and the user continuously transmits the maintenance data to improve the correctness and accuracy of the reasoning mechanism. [Prior Art] In view of the lack of technical resources of the traditional repairing plant, most of the technical staff hired are graduates of vocational schools. Most of the training methods are based on experience. It is taught by veterans with more experienced experience to teach novices through practical operations. Novices have long-term operation (at least three years or more), and then accumulate practical experience, learn the professional skills of repairing cars, and the knowledge of car maintenance is profound and profound, maintenance personnel must understand the structure of the car body into a car body, Shuerhu The problem, and the characteristics, parts, systems (ignition system, gasoline system, etc.) of each = have a difference ^ so even if the old veteran experienced, face not _ = obstacle problem, it is not necessarily right Judging the cause of the failure, it is necessary to disassemble the parts of the car body and then break the car through the measurement and transportation. It may be necessary for the maintenance of the experienced maintenance ww=201216180. More time to repair 'and not - can completely solve the problem of car breakdown, especially in the case of checking the Thai money if you touch the wrong, replace the parts without problems Material fee person and t health problems exist, but an increase in intangible towel - pen repair costs, quite troubled, so culture can be alone when - maintenance staff face, very time-consuming. Moreover, for maintenance personnel, almost all of the professional skills are accumulated through practical operations and experience. When encountering problems that have not been encountered, most of them resort to similar problems or have repaired this type of vehicle. The technical staff, as a reference for vehicle maintenance, so maintenance personnel often exchange experience and accumulate different knowledge and experience, but by word of mouth, not only the absorption speed is slow, the answer is not necessarily accurate. Still _4 heavy '------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- discount. (2) Consumers do not understand their own car conditions and characteristics, and are very troubled by the failure or lack of use. If the maintenance personnel cannot find out the exact cause of the failure, and constantly repair the same problem, it is very troublesome for the consumer. . (2) The operation management of the operators involves various aspects, such as accounting, personnel, parts and vendor management, etc., which must be operated by the cross-management of personnel. It is quite complicated and troublesome, and it is easy to cause a lack of management. [S] 4 201216180. The inventor's scales were changed from Pei, and the scales were made. The deep shells were cultivated by the W-Men tree, which was easy to produce the block difference of the =, and the guide was sacrificed, and it was also necessary for the loss of the butterfly. Dao, the ship's work in the New Year's hometown of the ship is finally improved in the history of the domain, and the revision of the innovation has the birth of this invention. *

SUMMARY OF THE INVENTION The present invention is related to the "genuine _ car secret and management method, which mainly uses network technology (such as cloud, web, read), the various problems encountered by the car repair Wei", for example, how Judging the causes of car breakdowns, the maintenance problems of various vehicles, and the method of eliminating car rotations. 'Professionals provide vehicle fault detection methods and complete miscellaneous processes, and cooperate with steam transfer experts to have years of experience and technology. All data is transformed into a smart car maintenance expert system. As long as the general user queries the fault problem, the inference mechanism of the vehicle maintenance expert system can display the percentage of the fault problem in order, which is available to the user. Understand the reasons for the car's failure, and through the referral function of the intelligent car repair expert system, the general user on the network can be introduced to the expert user, with the function of information exchange. For expert users (warranty factory), the method or step procedure and small tips for providing maintenance personnel to solve problems, so that maintenance personnel can carry out vehicle failure dimension 201216180 according to the judgment of intelligent vehicle maintenance expert system and f = speed to eliminate the problem of automobile failure 'Reducing the maintenance personnel due to lack of thinness and wasting the solar energy of the cedar copper and the lack of performance, but the staff member can improve the maintenance factory when saving the maintenance factory, saving consumers and women. Sex, the maintenance system force in the factory. . In line with the operational needs of the operators, they can be used for factoring, for example: Weiwei~^ LV Yun*

Management system, accounting department resource management system, vehicle insurance inspector inventory management system, supplier management system, 糸 system, etc., and can exchange information through the network, add the filial piety ^ _ or The sale of parts not only makes the resources of the industry interoperable with each other _ read the nouns of the county, but also the face of the industry. =: The professional technology of automobile maintenance, the frame constitutes a set of all-round intelligent, and '" service platform, which makes the accumulated value of technical knowledge and experience become wider, and lacks the use of technology. Most of the problems. [Embodiment] The present invention is based on the standard of the Japanese, _ computer program and built in the network cloud (smart car maintenance expert (four)), rib to solve the field of car repair All kinds of __, and the knowledge and information are faster and more convenient to obtain 'and can be transferred to the H 纟 secret car _ factory's professional knowledge and H gambling knowledge program, can solve the problem of big car repair and red protection' In particular, the system (smart car maintenance system) is installed in the cloud device and the intelligent cloud 201216180 based on the knowledge rule, and the f-end is mainly divided into five parts, please refer to the figure - Shown: (1) Agricultural knowledge 11: store huge information, and provide maintenance personnel to solve problems - knowledge and information, and when the repair is completed, each maintenance record will be automatically transferred to the smart cloud program, adding a data Data The reasoning mechanism is faster and more accurate. (2) The agricultural inference engine 12: The system is the knowledge of the class (4) The system is also the rule type # Expert system 'the internal knowledge is expressed in the rules of "IF · · THEN · ·", when the event When it occurs, the changed facts (Fact) can be used as the basis for knowledge inference. Through the inference engine, these rules are used to infer the rule-based knowledge stored in the knowledge base, and through these rules, the forward inference is made. The inference result, • is the reasoning process for controlling maintenance problems. (3) Cloud Langer Interface 13: The interface for the friendly explanation and consultation function of Na Yan. When the user checks the platform problem, the user first compares the keyword and then jumps out of the option window to confirm the problem option. After entering the option, the problem analysis is performed, and the logical inference analysis and statistical comparison program is executed from the vehicle maintenance knowledge base. The analyzed information shows the statistics, as a priority option, in the 201216180 members can list the check method method position value using tools and precautions. After the inspection by the expert member, the inspection items are confirmed. If the inspection result is consistent with the numerical value, the recommended option for the secondary counting is listed. The inspection step method position value is used to use the instrument and the precautions. After the user checks it, the inspection is confirmed. If the result of the inspection does not match the value, it is determined to be defective. Repair or replacement is performed. (4) Cloud knowledge acquisition interface U: You can add the maintenance details of the car repair f (the figure is not shown) to the cloud description knowledge base, which can be uploaded and transferred to the cloud knowledge base U; ", find the required maintenance information, and provide an interface for editing and updating the knowledge base function. (5) The cloud is used as the memory area 15: the fact that the paper towel is temporarily stored and processed. Next, please refer to the second figure, which is a schematic diagram of the use of the smart car maintenance management system of the present invention, which is an internal management system of the warranty, which can be used by maintenance personnel to create new and inquired customer data, and then by smart type. Car maintenance management system 2a database function, and can carry out car maintenance and repair work, at the same time

201216180, pick up the web $f' type car maintenance expert secret 2, gamma maintenance personnel understand the rules and methods for eliminating the rules and regulations, assist the maintenance personnel to eliminate the car failure problem, provide the ability of the warranty factory and the secret personnel, so when the car When entering the maintenance or repair, the operation process is as follows:) First login to the smart car maintenance management system%, and can query customer information 2〇1 and new customer information 2〇2, and can follow the card, type, license plate number, The owner's name, phone number, and address can be quickly checked for customer maintenance records and recommended repairs. With Customer Resource Management #库库21 and Vehicle Insurance Lin (4), it is possible to mention whether the customer's birthday, inspection coffee day, insurance day and system's next maintenance due date are close. 2) Through the vehicle maintenance database 22 and the maintenance management knowledge base 23, the requirements for the maintenance or repair can be carried out to make inquiries and maintenance precautions, and the information provided by (4) can be changed. The recommendations and handling of the parts or the last repair, in order to help the maintenance and repair personnel understand the condition of the car, and then carry out maintenance and repair 21〇. (4) When the maintenance is performed 210, the library 26 queries for the acquisition. The required parts can be repaired by parts and materials, and can be used for maintenance and repair. If you want to use it, you can register it on the web. You can use the web 201216180 to know the knowledge of the smart steam transfer system. The library and the push system can be based on the possible __% of the series, the supplier can refer to and judge the car to produce the conversion, and provide the steps and methods to complete the maintenance and repair 211. (6) After the maintenance and repair 211 is completed, the user can upload the pen transfer record to the web g-type car repair expert system 2, and can continuously update the web smart steam transfer material (four), the system 2 miscellaneous _, money The reasoning mechanism of the system is more complete and accurate. Regarding the user's login to the web as a member, please continue to refer to the third figure. 'The general member of the web registration login 20〇1 can learn about the car by _ smart car maintenance expert New 2's Wei' _, and the _ intelligent car repair expert secret 2, is the cause of various car failures, as well as the production of the car _ corresponding materials or secrets, through the professional experience and past maintenance records 'to tie the knot On the traditional synthesis - accurate web smart car repair expert system 2, and can mention the member 1G1 to understand the cause of the car failure and the degree of parts wear 'and expert members 1 〇 2 in addition to understand the cause of car failure, more can turn the web smart The vehicle maintenance expert system 2 quickly judges the cause of the vehicle failure and the maintenance method, and obtains the maintenance steps and methods for solving the problem of the failure, and improves the work efficiency of the maintenance of the vehicle. The usage process is as follows: (1) When the user registers with the web Login 20 becomes a member, the member information 201216180 will be transmitted to the web client resource management system! Then, through the hierarchical management of the customer resource management system 1, it is judged that the user's membership level is the general member 101 or the expert member 102. (2)--Member 1G1 can input its own car information, label type, type of annual injury, mileage, cc number) "Hui type car maintenance expert system 2. And expert members (10) can use the selection _ car The information is called Ruwei,

Type, year, displacement, mileage, number) are input to the web smart car maintenance expert system 2. And the web wisdom _ car repair special (four) system 2 will be directed to _ car (four) material 1G analysis county, sample in the county Xianlin: domain maintenance recommendations or parts should be replaced ... and so on. (3) Then enter the web fault problem 3 (or query), the smart car repair special (four) system 2 ' and after the smart type, and can analyze the fault cause 4 ', according to the percentage of possible causes, for Maintenance personnel (members) refer to and judge the factors that cause the car to malfunction. (4) After the web analysis of the cause 4, the general member can solve the problem through (4) member transfer _, the general member m demand message is transmitted to the web client resource management system 1, and the neighboring expert member can be queried. 102 Beixun 'call for help' and the expert member office can also provide the general member 101 message through the web member referral system 112, and then the web client resource management department ''first 1 waiting for the month and the proactive and neighboring general I will contact you to reach the solution of 201216180 and will be able to expand the service of expert members. (5) After understanding the cause of the web analysis failure 4, the expert member i〇2 can get the system ' ” pull _ maintenance mode 5 for expert members (10) to carry out the clearance questions and understand the dimension - repair steps 'this part will be according to the possible failure reasons The percentage display allows the expert θ staff 102 to perform sequential inspections and provide maintenance steps and methods so that the inexperienced expert member 102 can still independently complete the vehicle warranty operation. • (6) When performing _ maintenance mode 5, the system Will provide web repair tips 5 〇 'The department is the professional master of each independent warranty factory, according to the experience of the special conditions of any vehicle type (original Wei must complete the replacement parts) Function, reduce the maintenance cost of the owner and can complete the repair work quickly. (7) After the expert member 102 has completed the repair, the transfer will be automatically uploaded to the _ smart car repair expert system 2, providing - statistical data, Make the database of the a library to obtain more updated information, as the _ smart car maintenance expert system 2 learning and experience value and phase. (8) If the web repair production Question 6〇 (If the missing part, the missing diagnostic number, the special tool 'cannot judge the fault ··· and other factors), you need to update the maintenance program 64 after the _ update to the web smart car repair expert system 2, please cooperate See the fourth ^ shown 'when the web turns to generate the problem 6G, the secret can be connected through the connection _ network green system 61 web parts distribution network (10), _ instrument unified network network to join the 201216180 knot, and can be taken by 纟鹏The parts and details required for repairing, Mei domain is convenient, and the treatment will be _ _ _ _ web peach _ 62, Na sent to the update maintenance program 64, and finally passed to the web smart car repair expert system 2 ' to update The system database transfer record data. If it is still unable to contact _ repair to generate problem 6G, the same use of web network resource system 61, the problem is transmitted to the call demand management database 63, through the web expert reply mechanism 631 and _ system management The function of the staff 632, and can quickly solve the problem, and transfer the processed information to the web system to complete 62, and then reply to the web update maintenance program 6

And will update the secret program 64 and then pass the web smart car secret expert system 2, so that the information of _ smart car maintenance expert department, system 2 is more complete and accurate. Secondly, the system is in the cloud, and has a large and complete knowledge base and rigorous reasoning procedures, which are sufficient for paying for time and complexity, and can also judge the results according to the characteristics of the user input, for example: The user input of the car condition is inferred, and the reason is that it is similar to the human brain to solve the problem of the test mode and its effect is like a human expert--a computer that can analyze and solve the problem in the field of car maintenance and repair. Program. Furthermore, the focus of the present invention is that the intelligent vehicle maintenance expert system 2 has more than 20 years of maintenance technology and experience in repairing the vehicle, and can solve the problem of most maintenance personnel, and can assist the maintenance personnel in practical application. Demand, help maintenance personnel to determine the cause of the car failure, to avoid the wrong judgment caused by the consumption [s] 201216180 knowing the loss and can provide maintenance novice to understand the car failure problem, and can test (3) plus professional ability, and by the user constantly Transfer the brothers and the results of the various Wei brand cars to the database, so that the database is based on a large number of statistics β,; therefore, the judgment of the problem is faster and more accurate. At the same time, the more excluded the question β, the gas, so this The invention provides a maintenance method that can handle most of the automobile hand for the warranty and maintenance personnel to work independently. . Then η month see the fifth picture, the general warranty Wei (experts will move) use = Hui ~ car maintenance official system 2 a (as shown in the second figure), can with the spit wisdom eight car repair The sample system 2 link (not shown) is used for car repair=, and the smart car maintenance management system 2a is used in the warranty factory, and includes the following database to provide the operator for querying and using the customer resource management database. 21 ··Customer basic information (date of birth, address, telephone number, etc.) and (car, parts, insurance, information, etc.). 2, vehicle maintenance database 22: car maintenance schedule, customer vehicle maintenance ς other materials and handle _ delivery time control. (Transmission (4) tank information and records. 4. Vehicle inspection insurance #库库24: Insurance items and price data, customer-specific insurance funds 201216180 5. Various Cheqi material library 25: Special county knowledge. 6. Parts inventory management information Library 26: Parts inventory management, supplier price comparison 7, supply solution _ Π = pieces with the price prompt ', ~ business parts quality, price and delivery speed warranty content and other weights. 8, performance management division · · Wheel personnel (four) U quality and quantity). 2 Middle car sales performance. 3 Insurance contract performance. 4 Vehicle repair introduction rewards. 9. Accounting Management Database 29: Guest, Jia Xinfeng and charging records, personnel salary management, bonus calculation methods, etc. In addition, the present invention has a management database required for the operation of the warranty factory to manage the customer data separately: using various management, etc., the transfer manager and the user are independently used internally by the customer, and if the library is used Eb intelligent car maintenance expert system _=== material borrowing, w#,- goods circulation market, convenient for the industry, fast-paced riding t-lin than the η girl, said the order quickly sold, so that the two sides, each other Need, while adding extra income. The assistants continued to follow suit and noticed her 2=201216180 industry environment. Secondly, the present invention is classified into a general user and an expert user, and the user interface of the general user, as shown in the sixth figure, the user can enter the personal data web registration login 2 by the network. By entering the vehicle information into the Web client resource management system 1, the member can input the web fault problem 3 (or query by keyword), and then through the inference analysis operation of the smart car maintenance expert system ^ And can analyze _ _ _ _ 4, and in order to show the fault of the hundred-knife ratio, for the user as a reference for fault diagnosis, users can more thoroughly (four) cloud knowledge base 11 to do online learning 110, and then understand the car repair 1 Judging and troubleshooting problems, etc., to improve the knowledge of the automotive field, the same as the 1 cage line, then U1 to understand the level of self-professional, and can test the user miscellaneous, for users to enhance professional skills and become an expert user Platform. Performance 峨, lose Jingna _ questions to error 1 = the first: the figure shows that the maintenance performance is divided into good 41 and wrong ', ',, the heart has been recorded in the performance management database 28, and the error 42 is the part 421 The reason ^! Fill the performance into the performance management database 28, M Ruo will correct the knot = Bay # library 27 to make corrections, and then test the data. ', as the industry's evaluation of performance participation 201216180 About the customer service management interface, please refer to the eighth picture, the customer service tracking 500 project set up regular telephone tracking 5〇1 and customer complaint tracking 5〇2, providing the industry view The service technician 42G performance and the reference of the strengths and weaknesses of the parts 421 are recorded in the performance management database 28' as the basis for evaluating the maintenance personnel's ability and education, and the advantages and disadvantages of the parts 421 are recorded in the supplier management database 27, which is available to the industry. Reference for next purchase and part warranty tracking.

For the company operation management part, the present invention is provided with a management function interface, as shown in the ninth figure, the management function 8 is divided into five management systems: a customer professional management system 81, an employee performance management system 82, and a supply of goods. Quality management system 83, special inventory management 4, bonus management money μ, and can be managed according to the administrator's open management authority, assigned to specific personnel management use: (1) customer professional management system 81 (as shown in the tenth figure ): By receiving the customer's age _, vehicle use 81 i and consumption habits 812 (such as insurance, parts, etc.), : reorganized into customer resource management database 21 with vehicle insurance _ library a and inspection and maintenance database 24 After cross-comparison operation, it can display the customer's next maintenance when the second companion = tree (four) (10) Qing, object (10) mosquito car insurance: etc. (four) 'to improve service quality, and for her to increase customer interest Xi Tiqing, (4) Reduce customer (4) (4) and car status, and provide immediate professional advice. The map does not: the management personnel by (2) employee performance management system 82 (such as the eleventh 201216180 each maintenance performance evaluation 82〇, other business performance 821 and customer complaints performance performance 822 with σ meeting. Ten government system 823 As a reward reference for the issuance of personnel salary bonuses (10). (3) Supplier σσ quality official system 83 (as shown in the twelfth figure): for maintenance customers - 830, and timeliness of accounting, accounting management database and Supply Quality Check 833 'recorded in the supplier management database to evaluate the supply provided by each supplier

The advantages and disadvantages of the product, __Supplier # level _ and the degree of cooperation of the county, as a reference for the operation of the industry. The part inventory management system 84 (as shown in the thirteenth figure): it is matched with the vehicle maintenance database 22 and the supplier quality management database 27 to perform the comparison and calculation, and can display the vehicle maintenance and repair time control _, The profiteener timely informs the owner of the miscellaneous, and will also display the stock of 841. The condition of the consumption of the _shaft parts is timely. The health supplements in time to avoid the shortage of parts. (5) Bonus side system 85 (as indicated in the fourth report): The manager will include all operating income coffees: including medieval cars, insurance, parts, maintenance and repairs, etc. ^Kum secret personnel, customers, face-to-face, and cooperation Unit), = will be the operation of the 23, the axis L to make the accountant ^ 迷 handle red _, _ when the butterfly is also 傍 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Regarding the smart car maintenance management system of the present invention, when it is used in the warranty waste 201216180, the functions and features of the vehicle are described as follows: [, the use of materials -: the shortage of the field or the inspection of the riding number are supervised plus _ or supervision The system directly downloads the previous owner information and the car dragon, and can quickly check the customer's information according to the brand, type, license plate handle, wire, phone, address. The valuation work can be carried out, and the customer's valuation data, the appraisers and the expiration date 5 have been recorded as the reference evaluation data for the next maintenance. If there is a last suggestion and the valuation data can be side-out and directly transferred to the manual, it can automatically display the customer's repair data and the quotation data record, reminding the maintenance personnel that the money is not collected and the data to be repaired. You don't have to rely on the software, the system prints the report and the self-set of the screen, the company changes. Ertian, JI = the price of the parts used by the owner, for the next use of the same part, automatically appear on the sale of people ^ 'avoid the different charges, and the same parts when the same car repairs, if the unit price is not the same, the computer will A message appears. Recording a single tube in the county of Hongshixia, the county of Hongsixia (four), so that maintenance personnel understand the cause of the vehicle not b wire factory ‘to improve work efficiency. 8 Through the customer's maintenance history of the system, to track the situation of the customer after the repair of the vehicle, and print the customer satisfaction survey form, and to trace the situation of the brothers to the effect of the database, invoicing management And the quality control database for the 201216180 industry to enter the side of the m and can lose the customer's face, etc., in order to strengthen the management of customers and parts suppliers. 8. Printable vehicle insurance notice, vehicle periodic inspection form, long-term return data sheet, vehicle fixed insurance estimate and its label sticker, which can conveniently mail the information and provide various forms to assist the company in tracking and tracking. Homework.

9 It can print the insurance cards of many insurance companies, and it is not necessary to check the relative positions of the home-homes to save the operation process of the managers and improve the work efficiency. 10. _Detail plus "Problem Description" can be transferred to the maintenance think tank; in the future, you can find out the required repair information according to the "Problem Description". π According to the mother's reduced lining count, the date of the silk is raised, and the time limit set by the supervision station reminds the consumer that the vehicle has expired. 12. After entering the pure customer information, the maintenance, inspection, insurance, and birthday customers will be displayed, and the mailing, notification, and (4) offenses and newsletters will be printed to enhance the management of customer service. 13. You can arrange your birthday card, New Year congratulation letter, event notification letter, mailing content... etc. The information is easy to use and easy to use. As for the operational management requirements of the present invention, the functions are described as follows: 14. Please pay the bills, follow the example, the axis, the domain calculation is not received in the early stage, owe, and can lay the single - the phase of the shirt Details of the vehicle's uncollected information. 15, automatic Jingyu billing costs, gift costs, discounts, introduction and introduction 20 201216180 into the amount, directly calculate the gross profit of each work order and the technician's personal performance gross profit, and this S exemption introducer and commission settings And calculate the commission amount separately. 16. Calculate the amount of consumption and average profit of each vehicle. Π, grading password management, can avoid unnecessary troubles caused by data outflow. 18, the cost of parts is displayed in the code to facilitate the cost limit. 19. The part numbering rules can be edited according to the user's settings. • 20, the operating profit daily report, the personal performance statistics table, the department profit analysis form can be presented, and can be statistical analysis for a certain monthly customer, a car owner or a certain collection category. 21. Connect with the “Accounting General Ledger System” and transfer the business information directly to the accounting system and convert it into a subpoena. After the business data input is completed, the accounting account can also be completed by the way. 22. The customer can choose cash, check, credit card, transfer, etc. At the same time, the customer's payment and the insurance company's account are also handled separately. The accounts of both parties are clear and will not be mixed. 23. Set different usage rights according to the work content of each user to prevent leakage of information such as commercial cost, sales profit and loss. 24. Record the purchase information of each factory, which is convenient for real-time reconciliation with the customer, and can consult the historical unit price of the parts, including the price of the different manufacturers and the sales price of different customers. Bells* 25, query parts inventory can check all the data, the single item entry statistics in the period or [S1 21 201216180 is lower than the female full inventory for inquiry, as a reference for ordering, and the common parts are filed, convenient Increase the efficiency by entering parts in the repair order. 26, can record the daily income and expenditure, and according to the department or 贞丄 code to calculate the cost of management, and at the same time 4 touch the inquiry to pay the notes, and can not be self-secret (four) information, to facilitate the operator to make funding estimates, can also be established The common digest saves the time of inputting data, which is convenient for users' revenue and expenditure and bill management. • 27, automatic data backup 'When the computer is down or updated _ device, you can directly restore the data 'do not need to re-enter. In addition, when facing the web smart bribe of the present invention, any person who joins the member can be provided free of charge for vehicle fault inquiry, and the proportion of vehicle parts replacement for the detailed problem can be provided, and the expert member can view the maintenance method or Check the steps, procedures and maintenance tips, the use of the following is the following: _ 1, Lang who in the pure question query, __ word comparison, and then jump out of the option: window to confirm the problem option 'enter the system after the option to analyze the problem At this time, the intelligent vehicle maintenance expert system performs statistical reasoning analysis and statistical comparison by means of knowledge ratio a, and compares the statistical information of the jaw 7 statistic as a priority option, and can list the inspection steps. , methods, positioning issues and maintenance secrets. Value, use of tools and instruments, Note 2, after the inspection of the maintenance personnel, the results of the inspection of the peak identification check are consistent with the values. Therefore, the P phenomenon is early, that is, the recommendation of the money counting of the it, ", the execution, the item, also lists the inspection steps, 22 201216180 The maintenance personnel will not be able to check the method, the position value, and the system: the L instrument has the necessary matters, and after checking the check, the inspection items can be confirmed. If the wire and the value are checked, repair or replacement can be performed. For the - the dirty person in the platform of the system (such as scales, questions, the problem and the resolution of the judgment process will also be sent to the maintenance maintenance Wei, available as a reference for maintenance, reduce maintenance personnel to explore the diagnosis time.

In summary, the smart car repair and management method of the present invention utilizes network technology such as cloud and Web2) to provide a huge knowledge of vehicle maintenance knowledge, and can be used by users who join the membership to learn about the car from the system. The problem of failure, and get the knowledge of vehicle maintenance, and the professional users can use the information exchange provided by the invention to make the steam light _ the problem completely touch, the manager can make the invention, and it is convenient for Lu Yun and & The business project is quite in line with the operation interface used by the automobile industry. It is very practical and easy to operate. It has already met the requirements of the invention of the patent law, and the product approval patent has not been made in the first place, nor has it been found in the publication. Patent application. F-Simple Description] The first-picture is the pure architecture diagram of the web wisdom bribe transfer expert of the present invention. The second picture (4) is a schematic diagram of the wisdom and management of the car (4). The third picture is the flow chart of this (four) _ zhi, _ steam transfer repair (four). The fourth picture is the invention of the invention _ smart system steam repair expert money maintenance problems

LSI 201216180 processing flowchart. The fifth figure is a schematic diagram of the database of the invention _ car maintenance management system. The sixth figure is a flow chart of the use of the web-wise smart car (4) system-like user of the present invention. The seventh picture is the flow chart of the transition management of the refurbished and refurbished. The eighth figure is a flow chart of the customer service management of the intelligent automobile maintenance management system of the present invention. • The ninth diagram is an interface diagram for the management function of the intelligent vehicle maintenance management system of the present invention. The second paste is the customer professional management system of the intelligent automobile maintenance management system of the present invention. The tenth-figure is a functional diagram of the employee performance management system of the intelligent vehicle maintenance management system of the present invention. The twelfth figure is a schematic diagram of the function of the supplier quality management system of the intelligent automobile maintenance management system of the present invention. The parts management system of the system is the functional diagram of the intelligent vehicle maintenance system of the present invention. The vehicle maintenance management system age mechanism management system The fourteenth figure is the intelligent system function diagram of the present invention. [Main component symbol description] The present invention:

10 f -SJ _ Customer Resource Management System 1 web car loan information 24 201216180

Cloud Knowledge Base 11 Online Learning 110 Online Test 111 Cloud Inference Engine 12 Cloud User Interface 13 Cloud Knowledge Acquisition Interface 14 Cloud Working Memory Area 15 web smart car maintenance expert system 2 Smart car maintenance management system 2a web registration login 20 Customer Information 201 New Customer Information 202 Customer Resource Management Database 21 Maintenance and Repair 210 Complete Maintenance 211 Vehicle Maintenance Database 22 Maintenance Management Database 23 Vehicle Insurance Database 24 Vehicle Data Database 25 Parts Inventory Management Database 26 Supply Business Management Database 27 Performance Management Database 28 Accounting Management Database 29 web this failure problem 3 web analysis failure reason 4 maintenance performance 40 good 41 error 42 technician 420 parts 421 web maintenance method 5 maintenance tips 50 customer service tracking 500 telephone tracking 501 Customer complaint tracking 502 [si 25 201216180 Maintenance completed web network resource system web instrument integration network web requirements management database web system management personnel management function customer professional management system customer vehicle use employee performance management system other Business performance accounting management system supplier quality management system delivery timeliness supplier level maintenance and repair time control bonus mechanism management system performance source web repair problem 60 web part distribution network 610 web system integration 62 web expert reply mechanism 631 web update maintenance Program 64 Administrative Authority 80 Customer Receiving Message Pipeline 810 Consumption Habits 812 Maintenance Performance Rating 820 Customer Appeals Performance 822 Personnel Salary Bonus Issue 824 Maintenance Customer Claims 830 Supply Quality Check 833 Parts Inventory Management System 84 Parts Stock 841 Operating Income 850 Award Bonus 852 [s] 26

Claims (1)

201216180 VII. Patent application scope: 1. A smart car repair and management method, it is necessary to use the network technology (such as Dyna, web, web2) to meet the various problems of the car repair, _ industry The method of checking the Weng method and the maintenance process provided by the prosperous people, together with the Weihe Accounting Secret, the Chu Parts Inventory System and the Yingle System (the silk age management money), is made into a set of intelligent auto repair expert system, so that users who join the membership can understand The cause of the car failure, for the expert user to provide solutions __ sequence, steps and methods, listen to the reasons for rapid relaxation, gas breakdown, avoid the need for time-consuming and laborious disassembly inspection every time, can improve the experience of maintenance personnel for several years The judgment steps of the maintenance are as follows: (1) After the user registers on the web, the member information will be transmitted to (4) the customer resource management system and then judge the user's membership level through the ranking of the web client f source management system. For general membership or expert membership. (2)--Members can input their car information (domain card, type, year, milk discharge, mileage, cc number) into the web smart car repair expert system 5, and the exclusive members can use the selected web car The data (such as the brand, type, year, exhaust volume, mileage, cc number) is input to the web smart car repair specialist system; and the web smart car repair expert system will analyze and calculate the web vehicle data. And can display the maintenance suggestions or parts that should be replaced... on the screen. (3) Then enter the web fault problem (or query) web smart car repair specialization « 27 ^Ul2l6l8〇豕 system, and then through the intelligent operation, and can analyze the cause of the fault, according to the possible causes The percentage is arranged for the user (member) to refer to and determine the factors that cause the car to malfunction. (4) After the web analyzes the cause of the failure, the general member can send the general member's demand message to the web client through the web member referral system if the problem needs to be solved. The body management system can query the information of the neighboring expert members, and the expert members can also use the web member referral system to learn the general member's news and π actively contact the neighboring members to solve the problem of the general members. . ) After understanding _ analysis of the cause of the failure, the expert member can get the web, > type of system display for the exclusive member to solve the problem and understand the maintenance steps, this department,: according to the percentage of ',,, can be the reason for the obstacles to show ' Enable expert members to perform tests according to f' and provide repair steps and methods so that experienced members can still complete the car warranty work independently. (): When you enter the web maintenance mode, the system will provide you with the tips of maintenance, and the second is a special profession. According to the experience, it can be replaced by any special condition (there must be a complete set of replacement parts). Part of the zero ~ paste, that can restore the function, reduce the maintenance costs of the owner and can repair the work. (7) Expert member maintenance - Shifan Y, the maintenance record will be automatically uploaded to the web Γ C Ί 28 201216180 Smart steam transfer material home, touch-sand, the database of the system is more detailed, As an electric car transfer expert system learning and experience value and related statistics. (8) If the web repair has problems (such as missing parts, lack of diagnostics, special operations, and can not judge the transfer, prime), after the __ Jing transfer procedure, can be uploaded to the web smart car repair expert system; Connect to the _ network fine web part distribution network, _ instrument integration network for the link, make _ road to obtain the parts and charm required for maintenance, and the processing of the message will be replied to the web system integration, and then transferred to the update The maintenance program corrects the data, and finally passes it to the web smart car maintenance expert system, so that the system data can be updated to the right; if the yi can't rely on _ repair problems, '啰 _ Web network lang, unified, send the problem to the web And the official poetry library, through the web expert __ and _ secret management of the function of the shell, and the processing of the information to the _ system integration, and then reply to the web lining maintenance ride correction, and finally repair The program is transmitted to the _ intelligent car repair expert system to make the information of the web smart car repair expert system more complete and accurate. The management system of the company, the company's efficiency, manufacturers, parts management, etc. (9) The management personnel of the warranty factory can be integrated into the operation, accounting, personnel, and performance required for the operation of the operation. The system can (4) use the fork. [SI 29 201216180 2 ·: Shen Yi 1 1 fine coffee repair method, its 4 wealth in the flat or miscellaneous operation. Towel: The method of repairing and managing the smart car described in item 1 of the monthly patent, which can be used to set the system usage authority.