CN108416601A - A kind of after services of product system and method applied in difference quotient city - Google Patents
A kind of after services of product system and method applied in difference quotient city Download PDFInfo
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- CN108416601A CN108416601A CN201810259002.0A CN201810259002A CN108416601A CN 108416601 A CN108416601 A CN 108416601A CN 201810259002 A CN201810259002 A CN 201810259002A CN 108416601 A CN108416601 A CN 108416601A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The present invention relates to a kind of after services of product system and method applied in difference quotient city, the system comprises：Multiple first movement terminals used for client, are equipped with wechat client, for when client has maintenance call, adding facility information and customer information；Public platform backstage, is used for receiving device information and customer information, using the facility information and customer information as pending work order, and the pending work order is sent to by the second mobile terminal of the engineer of consistency operation Personnel Appointment；Multiple the second mobile terminals used for engineer, are equipped with wechat client, receive pending work order, and the repair of equipment is completed according to the pending work order.The maintenance problem that equipment can be completed by difference quotient city in this way, reduces the management cost of company, facilitates processing information, more rational allocation personnel, improves working efficiency.Meanwhile this wechat public platform can also publicize equipment, be sold, after-sale service, service evaluation.
Description
Technical field
The present invention relates to electronic information administrative skill field, more particularly to it is a kind of apply difference quotient city product after sale
Service system and method.
Background technology
The appearance of wechat APP changes people’s lives mode.Now, client need to only sweep the two dimension for sweeping and being pasted on Products
Code, you can easily understand product information, be very beneficial for the popularization of Products in this way.However, in instrument and equipment field, lose money in a business
The Quick Response Code of the public platform of company is used only for the public platform of popularization company on machine, transmits sales information and customer service information；
The difference quotient municipal administration reason being absorbed in terms of laboratory apparatus after-sales service, product repairing is of high cost, and information is not complete, and client connection is poor,
Therefore, seldom include in industry laboratory apparatus after-sales service, product repairing because difference quotient city.
Invention content
For seldom include in industry of the existing technology laboratory apparatus after-sales service, product repairing because difference quotient
The problem of city, the present invention provide a kind of after services of product system and method applied in difference quotient city.
The concrete scheme of the application is as follows：
A kind of after services of product system applied in difference quotient city, including：Public platform backstage, multiple the first shiftings used for client
Dynamic terminal and multiple the second mobile terminals used for engineer；Multiple first movement terminals used for client, are equipped with micro-
Client is believed, for when client has maintenance call, adding facility information and customer information；Public platform backstage, sets for receiving
Standby information and customer information using the facility information and customer information as pending work order, and the pending work order are sent out
It is sent to by the second mobile terminal of the engineer of consistency operation Personnel Appointment；Multiple the second mobile terminals used for engineer,
Wechat client is installed, pending work order is received, and completes the repair of equipment according to the pending work order.
Preferably, first movement terminal is additionally operable to when client is the client for the account for having public platform, in public platform
Customer name in select the name of oneself, according to the selected name of oneself, obtain customer information, and pass through required information
Add facility information in port.
Preferably, further include：The third mobile terminal that multiple sale personnel use；Public platform backstage, is additionally operable to basis
The customer information and the facility information addition device contract to be bought that sales force is submitted by third mobile terminal；First moves
Dynamic terminal, is additionally operable to complete the purchase of equipment according to device contract.
Preferably, the facility information includes：Work order type, selection equipment, contact person, phone, instrument address, in plan
Door time, problem description and equipment picture.
Preferably, the first movement terminal, the second mobile terminal and third mobile terminal all can be mobile phone or
IPAD。
A kind of after services of product method applied in difference quotient city, including：It is micro- being equipped with when client has maintenance call
Believe addition facility information and customer information in the first movement terminal of client；Consistency operation personnel will receive on public platform backstage
The pending work order is sent to and is referred to by consistency operation personnel as pending work order by the facility information and customer information arrived
The second mobile terminal of the engineer of group；Engineer is received pending by being equipped with the second mobile terminal of wechat client
Work order, and according to the repair of the pending work order completion equipment.
Preferably, when client has maintenance call, equipment is added in the first movement terminal for being equipped with wechat client
The step of information and customer information further includes：When client is the client for the account for having public platform, the client in public platform
The name that oneself is selected in name obtains customer information, and add by required information port according to the selected name of oneself
Oil (gas) filling device information.
Preferably, including：The customer information that sales force is submitted by being equipped with the third mobile terminal of wechat client
With the facility information to be bought；Public platform backstage device contract is added according to customer information and the facility information to be bought；
Client, according to device contract, completes the purchase of equipment in first movement terminal.
Preferably, the facility information includes：Work order type, selection equipment, contact person, phone, instrument address, in plan
Door time, problem description and equipment picture.
Preferably, the first movement terminal, the second mobile terminal and third mobile terminal all can be mobile phone or
IPAD。
Compared with prior art, the present invention has the advantages that：
The after services of product system in difference quotient city of applying of this programme passes through public platform backstage, multiple first used for client
Mobile terminal and multiple the second mobile terminals used for engineer, so that it may to complete to repair business in after-sale service.It is logical in this way
The maintenance problem that equipment can be completed in difference quotient city is crossed, the management cost of company is reduced, facilitates processing information, more rational allocation
Personnel improve working efficiency.Meanwhile this wechat public platform can also publicize equipment, be sold, after-sale service, service evaluation.
Description of the drawings
Fig. 1 is the schematic diagram of an embodiment applied in the after services of product system in difference quotient city；
Fig. 2 is the schematic flow chart of an embodiment applied in the after services of product method in difference quotient city.
Specific implementation mode
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is
A part of the embodiment of the present invention, instead of all the embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art
The every other embodiment obtained without creative efforts, shall fall within the protection scope of the present invention.
Embodiment 1
Referring to Fig. 1, a kind of after services of product system applied in difference quotient city, including：Public platform backstage 11 multiple makes for client
First movement terminal 12 and multiple the second mobile terminals 13 used for engineer；Multiple first movements used for client
Terminal 12 is equipped with wechat client, for when client has maintenance call, adding facility information and customer information；Public platform
From the background 11, it is used for receiving device information and customer information, using the facility information and customer information as pending work order, and will
The pending work order is sent to the second mobile terminal 13 by the engineer of consistency operation Personnel Appointment；It is multiple to make for engineer
Second mobile terminal 13, is equipped with wechat client, receives pending work order, and set according to the pending work order completion
Standby repair.
The product is instrument and equipment.
In the present embodiment, first movement terminal 12 is additionally operable to when client is the client for the account for having public platform, in public affairs
The name of oneself is selected in customer name in many numbers, according to the selected name of oneself, obtains customer information, and by must
Fill out information port addition facility information.
In the present embodiment, further include：The third mobile terminal that multiple sale personnel use；Public platform backstage 11, is also used
Device contract is added in the customer information submitted by third mobile terminal according to sales force and the facility information to be bought；
First movement terminal 12 is additionally operable to complete the purchase of equipment according to device contract, this step is used for the purchase of equipment.
In the present embodiment, the facility information includes：Work order type, selection equipment, contact person, phone, instrument address, meter
Draw time of visiting, problem description and equipment picture.Wherein, instrument address can be the better address in laboratory, when plan is visited
Between can be detailed to the morning and afternoon.Problem description be defaulted as word be " tell engineer, machine whether normal boot-strap, booting
After there is what problem, what exception display port has, there is what exception in use." engineer is on the second mobile terminal 13
It checks pending work order, is only capable of seeing that the instrument address in facility information, plan are visited the time.
In the present embodiment, the first movement terminal 12, the second mobile terminal 13 and third mobile terminal all can be hands
Machine or IPAD, are not specifically limited herein.All mobile devices are required to installation wechat client, and there is concern in wechat
The public platform of company.
The after services of product system applied in difference quotient city of this programme by public platform backstage 11, multiple used for client
First movement terminal 12 and multiple the second mobile terminals 13 used for engineer, so that it may to complete maintenance industry in after-sale service
Business.The maintenance problem that equipment can be completed by difference quotient city in this way, reduces the management cost of company, facilitates processing information,
More rational allocation personnel improve working efficiency.Meanwhile this wechat public platform can also publicize equipment, sold, be taken after sale
Business, service evaluation.
Embodiment 2
Referring to Fig. 2, a kind of after services of product method applied in difference quotient city, including：
S11 adds facility information and visitor when client has maintenance call in the first movement terminal for being equipped with wechat client
Family information；In the present embodiment, step S11 further includes：
When client is the client for the account for having public platform, the name of oneself, root are selected in the customer name in public platform
According to the selected name of oneself, customer information is obtained, and facility information is added by required information port.
S12, consistency operation personnel are on public platform backstage using the facility information received and customer information as pending work
It is single, and the pending work order is sent to by the second mobile terminal of the engineer of consistency operation Personnel Appointment；
S13, engineer receive pending work order, and wait for according to described by being equipped with the second mobile terminal of wechat client
Handle the repair that work order completes equipment.
In the present embodiment, further include：The visitor that sales force is submitted by being equipped with the third mobile terminal of wechat client
Family information and the facility information to be bought；Public platform backstage equipment is added according to customer information and the facility information to be bought
Contract；Client, according to device contract, completes the purchase of equipment in first movement terminal.
In the present embodiment, the facility information includes：Work order type, selection equipment, contact person, phone, instrument address, meter
Draw time of visiting, problem description and equipment picture.
In the present embodiment, the first movement terminal, the second mobile terminal and third mobile terminal all can be mobile phone or
Person IPAD.
This programme applies the after services of product method in difference quotient city by when client has maintenance call, being equipped with
Facility information and customer information are added in the first movement terminal of wechat client；Consistency operation personnel will connect on public platform backstage
The facility information and customer information received is sent to as pending work order, and by the pending work order by consistency operation personnel
The second mobile terminal of the engineer of appointment；Engineer receives by being equipped with the second mobile terminal of wechat client and waits locating
Science and engineering list, and according to the repair of the pending work order completion equipment.The repair that equipment can be completed by difference quotient city in this way is protected
The problem of supporting, reduces the management cost of company, facilitates processing information, more rational allocation personnel, improves working efficiency.Meanwhile this is micro-
Letter public platform equipment can also be publicized, be sold, after-sale service, service evaluation.
Several embodiments of the invention above described embodiment only expresses, the description thereof is more specific and detailed, but simultaneously
It cannot therefore be construed as limiting the scope of the patent.It should be pointed out that coming for those of ordinary skill in the art
It says, without departing from the inventive concept of the premise, various modifications and improvements can be made, these belong to the protection of the present invention
Range.Therefore, the protection domain of patent of the present invention should be determined by the appended claims.
Claims (10)
1. a kind of after services of product system applied in difference quotient city, which is characterized in that including：Public platform backstage, it is multiple for visitor
The first movement terminal and multiple the second mobile terminals used for engineer that family uses；
Multiple first movement terminals used for client, are equipped with wechat client, for when client has maintenance call, adding
Facility information and customer information；
Public platform backstage, is used for receiving device information and customer information, using the facility information and customer information as pending
Work order, and the pending work order is sent to by the second mobile terminal of the engineer of consistency operation Personnel Appointment；
Multiple the second mobile terminals used for engineer, are equipped with wechat client, receive pending work order, and according to described
Pending work order completes the repair of equipment.
2. the after services of product system according to claim 1 applied in difference quotient city, which is characterized in that first movement is whole
End is additionally operable to, when client is the client for the account for having public platform, the name of oneself be selected in the customer name in public platform
Word obtains customer information, and add facility information by required information port according to the selected name of oneself.
3. the after services of product system according to claim 1 applied in difference quotient city, which is characterized in that further include：It is more
The third mobile terminal that a sale personnel use；
Public platform backstage, is additionally operable to the customer information submitted by third mobile terminal according to sales force and that be bought sets
Standby information adds device contract；
First movement terminal is additionally operable to complete the purchase of equipment according to device contract.
4. the after services of product system according to claim 1 applied in difference quotient city, which is characterized in that the equipment letter
Breath includes：Visit time, problem description and equipment drawing are planned in work order type, selection equipment, contact person, phone, instrument address
Piece.
5. the after services of product system according to claim 3 applied in difference quotient city, which is characterized in that described first moves
Dynamic terminal, the second mobile terminal and third mobile terminal all can be mobile phone or IPAD.
6. a kind of after services of product method applied in difference quotient city, which is characterized in that including：
When client has maintenance call, facility information and client's letter are added in the first movement terminal for being equipped with wechat client
Breath；
Consistency operation personnel on public platform backstage using the facility information received and customer information as pending work order, and by institute
Pending work order is stated to be sent to by the second mobile terminal of the engineer of consistency operation Personnel Appointment；
Engineer receives pending work order, and according to described pending by being equipped with the second mobile terminal of wechat client
Work order completes the repair of equipment.
7. the after services of product method according to claim 6 applied in difference quotient city, which is characterized in that when client has dimension
When repairing request, adds facility information in the first movement terminal for being equipped with wechat client and the step of customer information also wraps
It includes：
When client is the client for the account for having public platform, the name of oneself, root are selected in the customer name in public platform
According to the selected name of oneself, customer information is obtained, and facility information is added by required information port.
8. the after services of product method according to claim 6 applied in difference quotient city, which is characterized in that including：
Sales force is by being equipped with the customer information and the equipment to be bought that the third mobile terminal of wechat client is submitted
Information；
Public platform backstage device contract is added according to customer information and the facility information to be bought；
Client, according to device contract, completes the purchase of equipment in first movement terminal.
9. the after services of product method according to claim 6 applied in difference quotient city, which is characterized in that the equipment letter
Breath includes：Visit time, problem description and equipment drawing are planned in work order type, selection equipment, contact person, phone, instrument address
Piece.
10. the after services of product method according to claim 8 applied in difference quotient city, which is characterized in that described first
Mobile terminal, the second mobile terminal and third mobile terminal all can be mobile phone or IPAD.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810259002.0A CN108416601A (en) | 2018-03-27 | 2018-03-27 | A kind of after services of product system and method applied in difference quotient city |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201810259002.0A CN108416601A (en) | 2018-03-27 | 2018-03-27 | A kind of after services of product system and method applied in difference quotient city |
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| CN108416601A true CN108416601A (en) | 2018-08-17 |
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| CN201810259002.0A Pending CN108416601A (en) | 2018-03-27 | 2018-03-27 | A kind of after services of product system and method applied in difference quotient city |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109308528A (en) * | 2018-09-21 | 2019-02-05 | 吴联星 | Nine core intelligence O&Ms system and method after sale based on water purification industry |
| CN109740940A (en) * | 2019-01-03 | 2019-05-10 | 红安县创翔科技有限公司 | A kind of electronic lock installation after-sale service worksheet processing system and method |
| CN110189221A (en) * | 2019-05-22 | 2019-08-30 | 深圳前海微众银行股份有限公司 | Exhibition industry adjusts to the greatest extent method, apparatus, equipment and computer readable storage medium |
| CN112116497A (en) * | 2020-09-04 | 2020-12-22 | 江苏蚕食科技集团有限公司 | Business mode of service industry based on combination of physical store and network platform |
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| CN106572000A (en) * | 2016-10-29 | 2017-04-19 | 中国十七冶集团有限公司 | WeChat official account platform-based construction site quality and safety management method |
| CN107392628A (en) * | 2017-07-24 | 2017-11-24 | 深圳前海星邦手网络有限公司 | A kind of industrial equipment after-sale service system and method based on mobile Internet |
| CN107742219A (en) * | 2017-09-28 | 2018-02-27 | 上海赛趣网络科技有限公司 | Socialization customer relation management platform for market after automobile |
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| CN105303300A (en) * | 2015-10-10 | 2016-02-03 | 苏州安达智汇信息科技有限公司 | Intelligent product maintenance platform system and intelligent product maintenance method |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109308528A (en) * | 2018-09-21 | 2019-02-05 | 吴联星 | Nine core intelligence O&Ms system and method after sale based on water purification industry |
| CN109740940A (en) * | 2019-01-03 | 2019-05-10 | 红安县创翔科技有限公司 | A kind of electronic lock installation after-sale service worksheet processing system and method |
| CN110189221A (en) * | 2019-05-22 | 2019-08-30 | 深圳前海微众银行股份有限公司 | Exhibition industry adjusts to the greatest extent method, apparatus, equipment and computer readable storage medium |
| CN110189221B (en) * | 2019-05-22 | 2023-06-13 | 深圳前海微众银行股份有限公司 | Method, apparatus, device and computer readable storage medium for performing industry-spreading adjustment |
| CN112116497A (en) * | 2020-09-04 | 2020-12-22 | 江苏蚕食科技集团有限公司 | Business mode of service industry based on combination of physical store and network platform |
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Application publication date: 20180817 |