CN106651649A - Gridding-based power client manager field service handheld terminal - Google Patents
Gridding-based power client manager field service handheld terminal Download PDFInfo
- Publication number
- CN106651649A CN106651649A CN201611115017.7A CN201611115017A CN106651649A CN 106651649 A CN106651649 A CN 106651649A CN 201611115017 A CN201611115017 A CN 201611115017A CN 106651649 A CN106651649 A CN 106651649A
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- CN
- China
- Prior art keywords
- intranet
- unit
- application server
- power
- information
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/06—Electricity, gas or water supply
Abstract
The invention discloses a gridding-based power client manager field service handheld terminal, which relates to the technical field of power. The gridding-based power client manager field service handheld terminal comprises a software module and a hardware module, wherein the software module is composed of an Internet APP function module, an Intranet main station system function module, an Internet and Intranet interaction platform and a power information Intranet; the hardware module comprises a mobile terminal, an Internet application server and an Intranet application server; the Internet APP function module is arranged on the mobile terminal; the power information Intranet is built on the Intranet application server; the Internet APP function module is connected with a mobile network through the mobile terminal and is in wireless two-way data connection with the Internet application server; and the Internet application server and the Intranet application server complete wireless two-way data connection with the power information Intranet through the Internet and Intranet interaction platform. Thus, the field service efficiency and the management level of a power supply service department can be improved, the field service cost can be reduced, and extensive market promotion is facilitated.
Description
Technical field
The present invention relates to technical field of electric power, and in particular to a kind of power customer based on gridding handles Site Service hand
Hold terminal.
Background technology
In recent years, as electric power development paces are constantly accelerated, power customer proposes more and more higher to power supply quality
Requirement, how by way to manage be changed into client provide quality services be pendulum in face of current power supply enterprise together
A difficult problem.
In the case where current economic condition, technological constraints, social condition are required, the method for service that should pass through innovation is combined accordingly
Information-based means provide the electric service of standardization, standardization, hommization for client, with point-to-point method of service, send out in time
Electric service demand that is existing, processing, feed back client's proposition, it is ensured that customer service requirement is solved by unified service assistant director, will
Before power customer complaint, change is processed as preventing in advance Resolving probiems afterwards, improves customer satisfaction with services.
Have at home many power supply units using portable terminal carry out electric service, but be substantially offer as repairing,
The more single professional services such as fortune inspection, but there is presently no exclusively for the special portable terminal of on-site customer service and application
System, while at present the portable terminal of major part unit cannot provide online and Intranet information and enter in application process
The service of row real-time, interactive.
The content of the invention
Problem to be solved by this invention is to provide a kind of power customer of standardization, standardization, hommization based on gridding
Manager's Site Service handheld terminal.
To achieve these goals, the technical scheme taken of the present invention is：A kind of electric power based on gridding for being provided
Customer manager's Site Service handheld terminal, including software module and hardware module, the software module is by outer net APP application programs
Functional module, Intranet main station system functional module, intranet and extranet interaction platform and power information Intranet composition, the hardware module
Including mobile terminal, outer net application server and Intranet application server, the outer net APP function of application modules are arranged on
On mobile terminal, power information Intranet is built on Intranet application server, and outer net APP function of application module is by movement
Terminal connects mobile network and outer net application server wireless two-way data cube computation, and outer net application server is interacted by intranet and extranet
Platform completes the wireless two-way data cube computation with power information Intranet with Intranet application server.
Preferably, described mobile terminal there is hardware supported to take pictures, audio frequency and video are shot with video-corder, reads bar code, reads RFID marks
Label, GPS location, navigation feature.
Preferably, described outer net APP function of application module includes that customer information query unit, the electricity electricity charge are inquired about
Unit, arrearage power failure query unit, outage information query unit, troublshooting accept unit, consulting complaint acceptation unit, work order
Accept unit.
Preferably, described Intranet main station system functional module includes stress and strain model administrative unit, personal management unit, work
Menu manager unit, information issue unit, Intranet information query unit, statistical query unit.
Preferably, described mobile terminal can obtain the data message of Intranet main station system functional module, mobile terminal
The business information of process can will be passed in information Intranet main station system functional module.
Beneficial effects of the present invention：1st, economic benefit：By the division of net region, mobile terminal is configured, outer net APP should
With program function module, Intranet main station system functional module, intranet and extranet interaction platform and power information Intranet build service letter
Breath shared platform, for timely distribute leaflets during customer manager's Site Service or query-related information.By the transformation of method of service, rely on
Corresponding digital Platform, by the management mode that past passive tackles problem the problem of being actively discovered and solve problem are changed into.System
Building up for system will greatly improve managerial skills of the electric service administrative department to Site Service, improve the efficiency of Site Service,
Further electric service department and the distance of power customer, improves the efficiency that exchanges of client and electric service department, reduces and complains thing
The generation of part, improves the managerial skills and the efficiency of management of electric service department.By carrying for Site Service efficiency and managerial skills
Rise, Site Service cost will be significantly reduced.2nd, social benefit：Digitalized management platform is relied on, a set of unification, specification is built
Administrative standard and flow process, make discovery, record, diligent group, solution, five steps of evaluation form a closed loops, supply so as to lift basic unit
The ability and level of electric Service Management, builds the administrative mechanism of a set of science, by getting through electric service management management to power supply
The management of service field is by way of management of the reinforcement electric service management unit to electric service scene lifts the efficiency of management.
Description of the drawings：
Fig. 1 is the functional frame composition of the present invention.
Fig. 2 is the enforcement deployment Organization Chart of the present invention.
Specific embodiment
Below in conjunction with the accompanying drawings 1-2 is described in detail to the preferred embodiments of the present invention, so that advantages of the present invention and spy
Levying can be easier to be readily appreciated by one skilled in the art, and apparent clearly define so as to make to the protection domain invented.
A kind of power customer based on gridding handles Site Service handheld terminal, including software module and hardware module,
The software module by outer net APP function of application modules, Intranet main station system functional module, intranet and extranet interaction platform and
Power information Intranet is constituted, and the hardware module includes mobile terminal, outer net application server and Intranet application server, described
Outer net APP function of application module is installed on mobile terminals, and power information Intranet is built on Intranet application server, outward
Net APP function of application module connects mobile network and connects with outer net application server wireless two-way data by mobile terminal
Connect, outer net application server completes wireless double with power information Intranet by intranet and extranet interaction platform and Intranet application server
To data cube computation, the bi-directional data connecting platform built can realize the online communication of client and electric power system and exchange, and carry
High service quality.
In this example, described mobile terminal there is hardware supported to take pictures, audio frequency and video are shot with video-corder, reads bar code, reads
RFID tag, GPS location, navigation feature.
In the present embodiment, described outer net APP function of application module includes customer information query unit, electricity electricity
Expense query unit, arrearage power failure query unit, outage information query unit, troublshooting accept unit, consulting complaint acceptation list
Unit, work order accept unit, described unit with following functions；
1st, customer information query unit：By marketing system interface, realize the inquiry to the basic archives of client, such as family number,
Name in an account book, electricity consumption type, electricity consumption address, contact method etc.；
2nd, electricity electricity charge query unit：By marketing system interface, the actually used electricity in the family can be inquired about in half a year with
And the electricity charge amount of money for producing；
3rd, arrearage power failure query unit：By marketing system interface, scene inquiry power customer arrearage, payment feelings are supported
Condition；
4th, outage information query unit：Outage information content is pushed, the power supply interrupted district that is likely to occur, power off time are shifted to an earlier date
Inform user.
5th, troublshooting accepts unit：Support accepts to power customer troublshooting；
6th, complaint acceptation unit is seeked advice from：Support power customer to complain, praise, suggestion accepts.
7th, work order accepts unit：Client's work order information is accepted, work order is processed, and submit to 1234 services to look into work order
Inquiry system.
In the present embodiment, described Intranet main station system functional module includes stress and strain model administrative unit, personal management
Unit, workform management unit, information issue unit, Intranet information query unit, statistical query unit, described unit have with
Lower function；
1st, stress and strain model administrative unit：Support the stress and strain model to Hefei electric company electric service region and corresponding confession
The management of electric Service Manager's distribution.
2nd, personal management unit：Realize customer manager and typing and the management function of other worker informations.
3rd, workform management unit：Support that the marketing work order initiated outer net application is processed, audits, filed, counted
Operation；
4th, information issue unit：Some policy propaganda information of electric company are issued by backstage, for outer net application query；
5th, Intranet information query unit：By each external system interface, user power utilization information is inquired about；
6th, statistical query unit：The electricity charge to being carried out by outer net application are paid, arrearage stops telegram in reply record, complain praise note
Record, worksheet record etc. carry out classified inquiry statistics.
In the present embodiment, described mobile terminal can obtain the data message of Intranet main station system functional module, move
Dynamic terminal will can pass to the business information of process in information Intranet main station system functional module, realize customer and supplier of electricity
Bidirectional information link up, be very easy to the service quality of supplier of electricity, reduce solve failure time.
Obviously the present invention is implemented and is not subject to the restrictions described above, as long as employing method of the present invention design and skill
The improvement of the various unsubstantialities that art scheme is carried out, or it is not improved by the present invention design and technical scheme directly apply to it
Its occasion, within protection scope of the present invention.
Claims (5)
1. a kind of power customer based on gridding handles Site Service handheld terminal, including software module and hardware module, its
It is characterised by：The software module is handed over by outer net APP function of application modules, Intranet main station system functional module, intranet and extranet
Mutually platform and power information Intranet are constituted, and the hardware module includes mobile terminal, outer net application server and Intranet application
Server, the outer net APP function of application module is installed on mobile terminals, and power information Intranet is built in Intranet application
On server, it is wireless with outer net application server that outer net APP function of application module connects mobile network by mobile terminal
Bi-directional data connects, outer net application server by intranet and extranet interaction platform and Intranet application server complete with power information
The wireless two-way data cube computation of net.
2. a kind of power customer based on gridding according to claim 1 handles Site Service handheld terminal, its feature
It is：There is hardware supported to take pictures, audio frequency and video are shot with video-corder described mobile terminal, read bar code, read RFID tag, GPS location,
Navigation feature.
3. a kind of power customer based on gridding according to claim 1 handles Site Service handheld terminal, its feature
It is：Described outer net APP function of application module includes customer information query unit, electricity electricity charge query unit, arrearage
Power failure query unit, outage information query unit, troublshooting accept unit, consulting complaint acceptation unit, work order and accept unit.
4. a kind of power customer based on gridding according to claim 1 handles Site Service handheld terminal, its feature
It is：Described Intranet main station system functional module includes stress and strain model administrative unit, personal management unit, workform management list
Unit, information issue unit, Intranet information query unit, statistical query unit.
5. a kind of power customer based on gridding according to claim 1 handles Site Service handheld terminal, its feature
It is：Described mobile terminal can obtain the data message of Intranet main station system functional module, and mobile terminal will can be located
The business information of reason is passed in information Intranet main station system functional module.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611115017.7A CN106651649A (en) | 2016-12-07 | 2016-12-07 | Gridding-based power client manager field service handheld terminal |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611115017.7A CN106651649A (en) | 2016-12-07 | 2016-12-07 | Gridding-based power client manager field service handheld terminal |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN106651649A true CN106651649A (en) | 2017-05-10 |
Family
ID=58818562
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201611115017.7A Pending CN106651649A (en) | 2016-12-07 | 2016-12-07 | Gridding-based power client manager field service handheld terminal |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108171480A (en) * | 2018-01-17 | 2018-06-15 | 江苏方天电力技术有限公司 | A kind of remote bill control method in electric power mobile sales service |
| CN109214769A (en) * | 2018-07-11 | 2019-01-15 | 国网上海市电力公司 | A kind of network interaction platform for power grid supervision of power consumption |
| CN110086816A (en) * | 2019-04-30 | 2019-08-02 | 广东电网有限责任公司 | A kind of data processing method under internal and external network switching platform environment |
| CN110533317A (en) * | 2019-08-26 | 2019-12-03 | 国网河北省电力有限公司保定供电分公司 | One kind being based on Internet technology mobile job-oriented terminal system and method |
Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104182839A (en) * | 2014-08-26 | 2014-12-03 | 国家电网公司 | Electric marketing service expansion mobile application system and work method thereof |
| CN106056482A (en) * | 2016-07-22 | 2016-10-26 | 国网上海市电力公司 | Electric power community grid service platform based internet |
-
2016
- 2016-12-07 CN CN201611115017.7A patent/CN106651649A/en active Pending
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104182839A (en) * | 2014-08-26 | 2014-12-03 | 国家电网公司 | Electric marketing service expansion mobile application system and work method thereof |
| CN106056482A (en) * | 2016-07-22 | 2016-10-26 | 国网上海市电力公司 | Electric power community grid service platform based internet |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108171480A (en) * | 2018-01-17 | 2018-06-15 | 江苏方天电力技术有限公司 | A kind of remote bill control method in electric power mobile sales service |
| CN109214769A (en) * | 2018-07-11 | 2019-01-15 | 国网上海市电力公司 | A kind of network interaction platform for power grid supervision of power consumption |
| CN110086816A (en) * | 2019-04-30 | 2019-08-02 | 广东电网有限责任公司 | A kind of data processing method under internal and external network switching platform environment |
| CN110533317A (en) * | 2019-08-26 | 2019-12-03 | 国网河北省电力有限公司保定供电分公司 | One kind being based on Internet technology mobile job-oriented terminal system and method |
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Application publication date: 20170510 |