CN109214769A - A kind of network interaction platform for power grid supervision of power consumption - Google Patents
A kind of network interaction platform for power grid supervision of power consumption Download PDFInfo
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Abstract
The present invention relates to a kind of network interaction platforms for power grid supervision of power consumption, the present invention be it is a kind of based on internet+the intelligent network interaction platform of B2MP, application module is built including the mobile operation module of customer manager, real time information two-way interactive module and case library, smooth two-way exchange channel can be provided for customer manager and Electricity customers, facilitate power supply enterprise and improve supervision of power consumption working efficiency and customer satisfaction.Solve current power grid supervision of power consumption business there are customer manager communicate with client low efficiency, be difficult to realize the ill problem that is in progress to comprehensive control of customer electricity safety and troubleshooting effort.
Description
Technical field
The present invention relates to power grid supervision of power consumption, and in particular to a kind of network interaction platform for power grid supervision of power consumption.
Background technique
With the deep propulsion of power system reform, power sales will form over-bought oversold pattern, and traditional power supply enterprise will
Face increasingly complex, severe market competition situation.In this context, there is an urgent need to improve the customer service of itself for power supply enterprise
Level, while reinforcing business innovation and service optimization, to improve the market competitiveness, reduce customer churn risk.
Power grid supervision of power consumption be power supply enterprise face Electricity customers primary window, ensure power network safety operation,
Guarantee to play an important role in terms of client secure electricity consumption.Supervision of power consumption level directly reflect the power supply capacity of power supply enterprise with
Marketing service ability is the significant consideration of Electricity customers evaluation power supply enterprise's service ability.
Since Electricity customers are large number of, and power supply enterprise's supervision of power consumption personnel amount is on the low side, and shortcoming is information-based at present
Management means, therefore current traditional power grid supervision of power consumption work development efficiency is more low.Under the background of sale of electricity side reform,
The existing deficiency of supervision of power consumption work adversely affects the sale of electricity competitiveness to power supply enterprise.Power supply enterprise needs to introduce letter
Breathization means improve the development efficiency and professional skill of the work of power grid supervision of power consumption, together by advanced technologies such as mobile Internets
Shi Jiaqiang trade connection, increases customer satisfaction degree.
In " internet+" application aspect.With the fast development of Internet technology, " internet+" theory and the relevant technologies
Have more mature application in power supply enterprises at different levels, especially the mobile operation of power business and customer account management field
Achieved preferable application effect.
How attention with the rise and modern enterprise of " internet+" concept to big data effectively carries out B2MP
(BUSINESS TO MULTIPLE POINT, i.e. " enterprise is to multiple clients " mode) communication way, establishes power supply enterprise
Quick interactive channel between client improves customer service quality and working efficiency, becomes the important goal of power utility check class.
Although current power grid supervision of power consumption business was compared to achieving in the past compared with much progress, by analysing in depth and summarizing,
There is also following deficiencies for existing high voltage electric supervision:
1, customer manager is fewer in number
Compared to large number of Electricity customers, each power supply company is engaged in customer manager's number of supervision of power consumption work relatively
It is few.By taking certain power supply company at county level as an example, a customer manager will averagely service 566 high pressure clients.Therefore only with existing supervision
Strength, it is more difficult to realize comprehensive control to customer electricity safety.
2, client's essential information lacks
Existing customer manager lacks accurate client's essential information.The missing of the information such as trade connection mode, geographical location
Or mistake all will affect the development of Communication with Customer work and troubleshooting effort.
3, communication way more falls behind
Customer manager is only linked up by phone and client substantially at present.Customer communication work lacks other information
When communication tool application, cause the communication efficiency of both sides more low.
4, external data needs perfect
Customer manager and client both sides lack the information of third party's service team, and client is caused to be difficult to select suitable the
Tripartite service team be easy to cause breakdown repair to service risk.
Summary of the invention
The object of the present invention is to provide a kind of network interaction platforms for power grid supervision of power consumption, are customer manager and electricity consumption
Client provides smooth two-way exchange channel, facilitates power supply enterprise and improves supervision of power consumption working efficiency and customer satisfaction.With
With solve current power grid supervision of power consumption business there are customer manager communicate with client low efficiency, be difficult to realize to customer electricity safety
Comprehensive control and troubleshooting effort be in progress ill problem.
To achieve the above object, the scheme of the invention is: a kind of network interaction platform for power grid supervision of power consumption, it is special
Sign is: the network interaction platform is the intelligent network interaction platform of B2MP based on " internet+", including customer manager
Mobile operation module, real time information two-way interactive module and case library build application module, in which:
Customer manager moves operation module, remotely carries out customer account management, accident analysis work, visitor in real time for customer manager
Family manager is responsible for the customer information in region, is divided Electricity customers by the mobile operation module of customer manager, real-time query
Class management；When client occur emergency when, by power network GIS platform be accurately positioned customer trouble location information, and according to
The relevant information of electric customer information and customer manager, the customer manager in Auto-matching regional scope repair to scene；
Real time information two-way interactive module works as appearance for providing unimpeded communicative channel for customer manager and Electricity customers
When emergency episode, Electricity customers upload failure image data and issue " seeking help " signal by triggering " urgent call " function；
Real time information two-way interactive module receive Electricity customers " seeking help " signal after, the urgent call of client is confirmed, and
Customer manager is arranged to go to processing according to customer address and fault condition；
Case library builds application module, for forming fault case library and visitor by analysis fault data and customer data
Family feature database, wherein failure data analyzing mainly carries out analysis and data mining to problem fault message, according to all kinds of of accumulation
Fault data and risk forecast, establish industry technology data center, and auxiliary customer manager efficiently solves technical failure；Customer data
The data for analyzing Main Analysis include the satisfaction of client characteristics and client to service.
Further, the network interaction platform includes third party's service management module, is used for third party's service message tube
Reason, third party's service evaluation and third party's service are preferred.
Further, the mobile operation module of the customer manager, is also used to that On-line Fault is shared and analysis, customer manager or
Electricity customers upload failure picture and other information in real time, and all customer managers can check client by computer or mobile terminal
Fault condition information, and optimal solution is formulated online.
Further, the mobile operation module of the customer manager, is also used to fault visual forecast analysis, by power grid
GIS platform and big data analysis technology, in time that the breakdown repair of ground chart display Electricity customers, maintenance have a power failure, arrearage has a power failure
Number information, number showed in such a way that traditional data show or map hot point figure is shown, convenient for supervise inside teams and groups into
Row data analysis, and by power network GIS platform, all clients carry out power failure risk profile in map, and to power failure electricity and
Scope of power outage is predicted and is analyzed.
Further, the real time information two-way interactive module, is also used to reminder announced and message pushes, and customer manager is logical
Real time information two-way interactive module is crossed to Electricity customers push relevant policies message, electric power laws and regulations, most common failure problem
Message, and expense press for payment of, the processing of super appearance, power transmission plan, end inspection program, test period prompting specific information；Electricity consumption visitor
The message that family is pushed according to customer manager obtains safe monthly magazine and risk forecast information, and check region maintenance expert's elegance and
Troop is overhauled to introduce.
Further, the real time information two-way interactive module is also used to complain and suggest, Electricity customers by believing in real time
Breath two-way interactive module complains or provides suggestion to the work of customer manager.
It is that the present invention reaches the utility model has the advantages that the present invention provides a kind of based on internet+the intelligent network interaction of B2MP
Platform can provide smooth two-way exchange channel for customer manager and Electricity customers, facilitate power supply enterprise and improve supervision of power consumption
Working efficiency and customer satisfaction.
Under the overall background of sale of electricity side reform, the construction and application of platform will improve the customer service ability of power supply enterprise,
To enhance the sale of electricity competitiveness of power supply enterprise, customer churn is reduced.
Detailed description of the invention
Fig. 1 is the functional frame composition of inventive network interaction platform.
Fig. 2 is that the On-line Fault based on network interaction platform promptly reports flow diagram for repairment.
Specific embodiment
The present invention is described in further detail with specific embodiment with reference to the accompanying drawing.
Such as Fig. 1, network interaction platform of the invention is that a kind of intelligent network interaction of B2MP based on " internet+" is flat
Platform, the information systems such as effective integration power network GIS platform, acquisition system, marketing system realize making full use of for various information.This
The network interaction platform of invention includes: that the mobile operation module of customer manager, real time information two-way interactive module, case library construction are answered
With module and third party's service management module.
Customer manager moves operation module, remotely carries out the work such as customer account management, accident analysis in real time for customer manager,
The working efficiency of customer manager can be effectively improved.The mobile operation module of customer manager mainly realizes client's basic information management, event
Barrier visualization forecast analysis, customer manager's intelligent Matching, On-line Fault is shared and the four big functions such as analysis, specific as follows:
(1) client's basic information management
Electricity customers can by power network GIS platform, by the mobile operation module of customer manager to family number, name in an account book, address,
The information such as contact person, contact method are registered, modify, are safeguarded.Customer manager is responsible for area by mobile terminal, real-time query device
Electricity customers information in domain realizes the Classification Management to Electricity customers.
(2) fault visual forecast analysis
The mobile operation module of customer manager is by power network GIS platform and big data analysis technology, in ground chart display client
Breakdown repair, maintenance have a power failure, arrearage have a power failure number information, number is shown with traditional data or map hot point figure is shown
Mode is showed, convenient for carrying out data analysis inside supervision teams and groups.The mobile operation module of customer manager can also rely on power grid GIS
Platform, all clients carry out power failure risk profile in map, and power failure electricity and scope of power outage are predicted and analyzed.
(3) customer manager's intelligent Matching
When emergency occurs for client, the mobile operation module of customer manager can be accurately positioned visitor by power network GIS platform
Family fault location information, and according to the relevant information of customer profile and customer manager, it can the most suitable customer manager of Auto-matching
It is repaired to scene.
(4) On-line Fault is shared and analyzes
Customer manager or Electricity customers can upload in real time failure picture and other letters by the mobile operation module of customer manager
Breath, all customer managers can check customer trouble situation information by computer or mobile terminal, and formulate optimal solution online
Scheme.
Real time information two-way interactive module, for being provided by means such as mobile Internets for customer manager and Electricity customers
Unimpeded communicative channel, it can be achieved that both sides effective instant communication, enhance the customer service ability of power supply enterprise.Real time information is two-way
Interactive module is primarily implemented in line and promptly reports for repairment, the push of reminder announced and message, complains and suggest three zones, specific as follows:
(1) it promptly reports for repairment online
When there is emergency episode, Electricity customers can trigger " urgent call " function by real time information two-way interactive module
Can, while failure image data is uploaded, real time information two-way interactive module is after receiving " urgent call " of Electricity customers, to visitor
The urgent call at family is confirmed, and goes to processing, electricity consumption according to customer address and the suitable customer manager of fault condition arrangement
Client can real-time query customer manager in place and troubleshooting situation.After failure solves, Electricity customers can be according to customer manager's
Timeliness, work quality, the attitude etc. of showing up carry out breakdown repair service evaluation.Promptly reporting process for repairment sees Fig. 2 online.
(2) reminder announced and message push
Customer manager can push relevant policies, electric power law to Electricity customers by real time information two-way interactive module at any time
The message of regulation, most common failure problem obtains newest electricity consumption policy and safety utilization of electric power common sense convenient for Electricity customers in time.In addition,
The spies such as electric charge pressing payment, the processing of super appearance, power transmission plan, end inspection program, test period prompting can also be pushed to Electricity customers
Determine information.Electricity customers can obtain safe monthly magazine and risk forecast information according to the message received, and check that region maintenance is special
Family's elegance and maintenance troop are introduced.
(3) it complains and suggests
Electricity customers remotely can be complained or be mentioned to the work of customer manager by real time information two-way interactive module
For suggesting.In addition to supervision of power consumption business, Electricity customers can equally be fed back to power supply company other business improvement idea or from
All kinds of power demands of body, improve convenient for power supply company and promote professional skill.
Case library builds application module, by analysis fault data and client characteristics, forms fault case library and client is special
Library is levied, business electrical safety can be effectively improved, take precautions against failure risk.The module is mainly built and application data analysis center, event
Hinder case library and client feature library, specific as follows:
(1) data analysis center
Data analysis center is substantially carried out the two aspect work of failure data analyzing and customer data analysis.Wherein fault data
Analysis mainly carries out analysis and data mining to problem fault message.It is forecast, is built according to all kinds of fault datas and risk of accumulation
Vertical industry technology data center, auxiliary customer manager efficiently solve technical failure.The data packet of customer data analysis Main Analysis
Client characteristics (geographical feature, industrial characteristic etc.) and client are included to the satisfaction etc. of service.
(2) fault case library
Fault data mainly includes abort situation, failure distribution and fault condition.Failure data analyzing can realize that client is normal
See problem statistics, customer issue compartmentalization analysis, risk management and control is targetedly carried out for customer manager, foundation is provided.Electricity consumption visitor
The electrical responsible person in family can consult relevant information, chalk it up to experience by the customer service case center of platform, and combine itself
Company's concrete condition, actively eliminates safe hidden trouble, and accomplishes to be preventive from possible trouble.
(3) client feature library
By analyzing client characteristics data (geographical feature, industrial characteristic, behavioural characteristic etc.), to realize resource
Allocation optimum, and the deficiency in work is improved to the satisfaction of work on hand for client, improved service system in time.
Third party's service management module designs third to meet the needs of client is to suitable third party's service troop is selected
Square service management module.Network interaction platform of the invention by third party's service troop information scratching, show management, evaluation,
It is preferred that being conducive to interact third party's service quality formula supervision, effectively breakdown repair is avoided to service risk.The third
Square service management module mainly realizes third party's service information management, third party's service evaluation and the preferred three classes function of third party's service
Energy.It is specific as follows:
(1) third party's service information management
Third party's service information main source channel includes that network crawl and client upload.Network crawl is mainly using interconnection
Network data grabs information (including operation maintenance personnel and the repairing for the third party's service troop that technology obtains in power supply company's service range
Troop etc.).Client, which uploads, to be referred to by way of encouragement and mutually to supervise target, is advocated power customer active upload and is serviced for it
Third party's service troop relevant information.Platform the source-information of two channels is verified after to third party's service troop
Information carries out registration and publicity, and is visualized by GIS map to third party's service troop.
(2) third party's service is evaluated
It is that the third party's service troop for having service relation carries out quantitative score evaluation by client, evaluative dimension includes third party
The qualification ability of service team, service quality, attitude, response speed, Fees Reasonable etc..Evaluation result is by conduct
Reference of the Client Enterprise relevant person in charge when selecting operation maintenance personnel and breakdown gang 5.
(3) third party's service is preferred
Third party's service is preferably divided to client actively selection and two class of platform intelligent recommendation.Client can according to self-demand and
The evaluation scoring event of each third party's service troop is ranked up third party's service troop from each dimension, and actively selection is most closed
Suitable service team.Client can also only propose demand for services, recommend optimal service team by platform intelligent.
The present invention provides a kind of based on internet+the intelligent network interaction platform of B2MP, can be customer manager and use
Electric client provides smooth two-way exchange channel, facilitates power supply enterprise and improves supervision of power consumption working efficiency and customer satisfaction.
Under the overall background of sale of electricity side reform, the construction and application of platform will improve the customer service ability of power supply enterprise, to enhance
The sale of electricity competitiveness of power supply enterprise reduces customer churn.
Claims (6)
1. a kind of network interaction platform for power grid supervision of power consumption, it is characterised in that: the network interaction platform is to be based on
The intelligent network interaction platform of the B2MP of " internet+", including customer manager mobile operation module, real time information two-way interactive mould
Block and case library build application module, in which:
Customer manager moves operation module, remotely carries out customer account management, accident analysis work, Ke Hujing in real time for customer manager
Reason is responsible for the customer information in region, carries out classification pipe to Electricity customers by the mobile operation module of customer manager, real-time query
Reason；When emergency occurs for client, it is accurately positioned customer trouble location information by power network GIS platform, and according to electricity consumption visitor
The relevant information of family information and customer manager, the customer manager in Auto-matching regional scope repair to scene；
Real time information two-way interactive module is urgent when occurring for providing unimpeded communicative channel for customer manager and Electricity customers
When accident, Electricity customers upload failure image data and issue " seeking help " signal by triggering " urgent call " function；Letter in real time
Two-way interactive module is ceased after " seeking help " signal for receiving Electricity customers, the urgent call of client is confirmed, and according to visitor
Family address and fault condition arrange customer manager to go to processing；
Case library builds application module, for forming fault case library and client being special by analysis fault data and customer data
Library is levied, wherein failure data analyzing mainly carries out analysis and data mining to problem fault message, according to all kinds of failures of accumulation
Data and risk forecast, establish industry technology data center, and auxiliary customer manager efficiently solves technical failure；Customer data analysis
The data of Main Analysis include the satisfaction of client characteristics and client to service.
2. network interaction platform according to claim 1, which is characterized in that the network interaction platform includes third party's clothes
Business management module, it is preferred for third party's service information management, third party's service evaluation and third party's service.
3. network interaction platform according to claim 1, which is characterized in that the mobile operation module of the customer manager, also
It shares and analyzes for On-line Fault, customer manager or Electricity customers upload failure picture and other information, all clients in real time
Manager can check customer trouble situation information by computer or mobile terminal, and formulate optimal solution online.
4. network interaction platform according to claim 1, which is characterized in that the mobile operation module of the customer manager, also
For fault visual forecast analysis, by power network GIS platform and big data analysis technology, the chart display Electricity customers on ground
Breakdown repair, the number information that maintenance has a power failure, arrearage has a power failure, the side that number is shown with traditional data or map hot point figure is shown
Formula is showed, convenient for carrying out data analysis inside supervision teams and groups, and by power network GIS platform, in map all clients into
Row power failure risk profile, and power failure electricity and scope of power outage are predicted and analyzed.
5. network interaction platform according to claim 1, which is characterized in that the real time information two-way interactive module, also
It is pushed for reminder announced and message, customer manager pushes relevant policies to Electricity customers by real time information two-way interactive module
Message, electric power laws and regulations, the message of most common failure problem, and expense is pressed for payment of, the processing of super appearance, power transmission plan, end inspection meter
It draws, the specific information that test period is reminded；The message that Electricity customers are pushed according to customer manager, obtains safe monthly magazine and risk is pre-
It notifies breath, and checks that region maintenance expert's elegance and maintenance troop are introduced.
6. network interaction platform according to claim 1, which is characterized in that the real time information two-way interactive module, also
For complaining and suggesting, Electricity customers are complained or are provided to the work of customer manager by real time information two-way interactive module
It is recommended that.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201810760136.0A CN109214769A (en) | 2018-07-11 | 2018-07-11 | A kind of network interaction platform for power grid supervision of power consumption |
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| CN201810760136.0A CN109214769A (en) | 2018-07-11 | 2018-07-11 | A kind of network interaction platform for power grid supervision of power consumption |
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| CN117688503B (en) * | 2024-02-04 | 2024-04-16 | 国网天津市电力公司滨海供电分公司 | Electricity safety inspection system based on mobile terminal |
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