CN106682819A - Process management service system for power business expansion project - Google Patents
Process management service system for power business expansion project Download PDFInfo
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Abstract
A process management service system for a power business expansion project comprises a Wechat client and a power business expansion project public account arranged in the Wechat client. A 35kV and above business expansion engineering project library is taken as a base, the power business expansion project public account of the Wechat client is divided into five modules, namely a client function module, a client manager function module, an internal personnel function module, a management function module and a system function module, the modules are based on working modes between client managers and clients and internal coordination among the client managers, and functions are different when user objects are different. Multi-angle full-node perspective online tracking management and control of business expansion engineering is provided to internal personnel. External supervision on business expansion process by the clients and internal management and control on the business expansion process by internal business personnel, leaders and project related parties are realized with the help of the Wechat public account, and the targets of shortening business expansion power connection time and increasing business expansion power connection rate are realized finally.
Description
Technical field
The present invention relates to information system management field, more particularly to a kind of electric power industry being applied in power supply enterprise's operating work
The information transmission of expansion project, information processing, the workflow management service system of Information Pull.
Background technology
At present, because many construction project regions span is increasing, project participates in unit distribution more and more extensively, project letter
Breath exponentially level increases, and communication for information problem becomes the subject matter for affecting construction project to implement.And the information under prior art
Communication meanses also more fall behind, and also there are can wait backwardness side using paper document, phone, fax, express mail service, Project Coordination
The means that formula is exchanged as information, not only easily cause the delay of information communication, and considerably increase the expense of information communication.
According to international relevant documents and materials introduction, problems present in construction project implementation process, wherein three points
It is two relevant with communication for information, the problem of information communication；The expense of construction project 10%~33% increases and communication for information
The problem of presence is relevant；In Large-scale Construction Project, the problem of communication for information causes the mistake of change in the work and engineering construction
The 3%~5% of engineering totle drilling cost is accounted for by mistake.
Electric power industry of the above-mentioned this phenomenon in power supply enterprise's operating work expands project also generally existing, so-called electric power industry
Expansion project refer in electric power supply enterprise's operating work carry out supply of electric power with sale accept link, its main meaning is：Connect
By customer electricity application, according to the existing situation of customer electricity capacity, load nature of electricity consumed and electrical network and planning requirement, feasible confession is determined
Electric scheme, organizes design, the construction of power supply engineering, and the internal electric engineering of client is examined and checked and accepted, and signing supplies electricity consumption
Contract, until filling table power transmission overall process, if in this process due to the delay of information communication, communication for information delayed and its
His various problems, it will directly result in the quality and efficiency contacted with client in power supply enterprise's operating work, this will be directly affected
To the corporate image of company, and safeguard that each service link of customer relationship, cooperation and communication is even more the emphasis that electric power industry expands project work.
So it is existing in the urgent need to a kind of new workflow management service system, electric power industry can be effectively applied to and expand project,
The system needs to meet and requires：
(1) information Store digitized and storage Relatively centralized；
(2) sequencing of information processing and conversion；
(3) digitized and electronization of information transfer；
(4) acquisition of information is convenient；
(5) transparency information is improved；
(6) flow of information flattening.
And the meaning of the development and application in information technology in Construction Project Management is：
(1) " information Store digitized and storage Relatively centralized " is conducive to the retrieval and inquiry of project information, is conducive to number
According to the unification with FileVersion, and the project document of construction project is conducive to manage；
(2) " sequencing of information processing and conversion " is conducive to improving the accuracy of data processing, and can improve at data
The efficiency of reason；
(3) " digitized and electronization of information transfer " can improve the capacity of resisting disturbance of data transfer, make data transfer not
By distance limit and can improve fidelity and the confidentiality of data transfer；
(4) " acquisition of information is convenient ", " transparency information raising " and " flow of information flattening " is conducive to construction project to join
Communication for information and collaborative work between side.
Therefore new workflow management service system must is fulfilled for above-mentioned requirements.
The content of the invention
The delay of information communication, the delayed of communication for information and other various problems give electric power electricity under in order to solve prior art
Power industry expands the variety of problems that project is brought, the invention provides a kind of electric power industry expands project workflow management service system, this is
System can be effectively applied to the management work that the electric power industry of power supply enterprise expands project, in contact of the power supply enterprise with user, carry
The image of high-quality, efficiency and power supply enterprise, the present invention possesses customer volume maximum, people and uses most interconnections using the Internet
Net instrument " wechat " carrying out the work such as communication, coordination between work inquiry, inspection, design etc., customer manager and work ask, check,
The work such as communication, the coordination between design etc., it is intended to rely on wechat platform, make electric power industry and expand project wechat public number, are electricity
Power industry expands project and improves the purposes such as efficient information Store, process, transmission, acquisition.
A kind of electric power industry of the present invention expands project workflow management service system, and it is described in detail below：
1. a kind of electric power industry expands project workflow management service system, including wechat client and is arranged on wechat client
Electric power industry expand project public number, it is characterised in that：
Described electric power industry expands project workflow management service system, with 35kV and above industry expand engineering project storehouse as base
Plinth, expands in project public number in the electric power industry of wechat client and is divided into client's functional module, customer manager's functional module, insider
Member's functional module, management level functional module and system function module totally 5 modules, these modules based on customer manager and client,
The mode of operation of customer manager's internal coordination, for different user objects, function is different, and its is described in detail below：
1) client's functional module, comprising following function：
1a) the micro- registering functional of client, the electric power industry of client's concern wechat client expands after project public number, needs to carry out first
Registration binding, registration binding requires that client is input into corresponding name, applying unit, cell-phone number, engineering project title or client Jing
Reason title,
1b) micro- window function, completes above-mentioned functions 1a) user of registration binding can use the function, and the function include：
1b1) policy it is micro- look at-client would know that all kinds of business handle flow process；
1b2) site general view-client would know that each business hall site information；
1b3) consultation and advices-client can be putd question to by the function message, be responsible for carrying consulting result by Call center backstage
Hand over；
1b4) once inform that single acquisition-client can consult all kinds of once to inform singly to understand industry by service template
Business content；
1c) micro- item-function, completes above-mentioned functions 1a) user of registration binding can use the function, and the function include：
1c1) progress queries-in the way of streamline show project process to user, and follow-up each flow nodes are estimated
Deadline；
1c2) dynamic monthly calendar-client's dynamic monthly calendar displaying, allows user to pass through the work of clear and definite oneself next step of wechat；
1c3) flow process specimen page-according to client's dynamic monthly calendar, shows the corresponding data specimen page of each procedure links；
1c4) notify to browse-the browsable system of client shows the various types of messages for sending；
1c5) data pre-pay-according to client's dynamic monthly calendar, client can submit corresponding data to according to specimen page；
1c6) Xiang Mingda-Xiang Mingda is the change of customer requirement electric power feeding time, when client submits the power transmission for needing change to
Between, after being passed through by customer manager's examination ＆ verification, as the interaction daily of final information to Intranet projects storehouse；
1c7) online service-client would know that the corresponding customer manager's name of the project, cell-phone number, wechat by the function
Quick Response Code, and can directly dial customer manager's mobile phone；
2) customer manager's functional module, customer manager is the core coordinator in project, therefore, its function is divided into client
With internal coordination two parts, it is specific as follows：
2a) the micro- registration of customer manager, whether customer manager's input name, cell-phone number are registered by system checking wechat backstage
Whether customer manager's information, information are consistent, verify it is errorless after, customer manager's binding success；
2b) the micro- window of customer manager, completes above-mentioned functions 2a) registering the customer manager for binding can be using the function, the work(
Can include：
2b1) policy it is micro- look at-customer manager would know that all kinds of business handle flow process；
2b2) site general view-customer manager would know that each business hall site information；
2b3) consultation and advices-customer manager can be putd question to by the function message, be responsible for consulting knot by Call center backstage
Fruit is submitted to；
2b4) once inform that single acquisition-customer manager can consult all kinds of single next by once informing for service template
Solution business tine；
2c) customer manager's elementary item mesh, completes above-mentioned functions 2a) registering the customer manager for binding can be using the function, the work(
Can include：
Examination ＆ verification-customer manager 2c1) is registered to the client's examination ＆ verification allocated items bound；
2c2) progress queries-customer manager can inquire and browse whole project process situation；
2c3) dynamic monthly calendar-customer manager can have access to customer manager and the dynamic moon of client two by microfluidic platform inquiry
Go through；
2c4) notify to browse-the browsable system of customer manager shows the various types of messages for sending；
2c5) data preliminary hearing-customer manager can view the data that client submits in advance in dynamic monthly calendar, and can audit.Have
The rejection of problem, and rejection reason can be input into；
2c6) change examination ＆ verification-client submit to requirement electric power feeding time modification information, customer manager can here audit, pass through
Afterwards, the engineering control platform of Intranet can be interacted；
2c7) online service-point client, internal staff list the corresponding all inside and outside contact persons of customer manager's project
List, customer manager can directly put through counterpart telephone；
3) internal staff's functional module, internal staff's functional module is that electric power industry expands inside the related Utilities Electric Co. of project
Each work position personnel, concrete function is as follows：
3a) the micro- registration of internal staff, internal staff is input into oneself name, affiliated power supply unit, department, post, system
Binding is completed with backstage verification；
3b) internal staff's elementary item mesh, completes above-mentioned functions 3a) registering the internal staff for binding can be using the function, the work(
Can include：
3b1) progress queries-internal staff can inquire and browse project process by wechat.According to authority, it can only browse and be
System gives its flow nodes information；
3b2) notify to browse-system of may browse through is sent to its all information；
3b3) online service-internal staff can select relevant item contact person by online service, and call connection
System, pays close attention to wechat；
4) management level functional module, the management level functional module is used for management level, and concrete function is as follows：
4a) the micro- registration of management level, management level binding validatation cell-phone number, name and unit, system background automatic checking management
Layer identity, the confirmation of management level cell-phone number, name and unit is consistent with the registration of wechat backstage could successfully to bind, and the management level are micro-
Registering functional can arrange the different management level authority of height according to power supply unit；
4b) management level elementary item mesh, completes above-mentioned functions 4a) registering the management level bound can be as follows using the function
4b1) project general view-management level by project general view will be seen that this power supply unit it is all the 35kV for building and more than
Industry expands the information such as essential information, progress msg, the dynamic monthly calendar of each project of engineering project；
4b2) can to have a guide look of this power supply unit by overdue inventory all in the 35kV for building and above industry for overdue inventory-management level
Expand the overdue situation of engineering project, overdue procedure links statistics etc.；
4b3) pay close attention to-management level can be in its affiliated authority project, project is paid close attention in selection；
4b4) project supervisor-management level may be selected its project to be supervised and manage, supervise and manage corresponding each procedure links of project
Administrative support group contact method is shown by flow nodes, for company management's layer telephone contact；
5) system function module, the system function module is that system background manages control function, and concrete function is as follows：
5a) project library management function, including：
5a1) project library it is synchronous-realize project library information wechat platform synchronization；
5a2) microfluidic platform it is synchronous-realize the platform synchronization of microfluidic platform information project storehouse；
5b) message management function, including：
5b1) model customization-all kinds of flow nodes message push template definition, message and send time point definition etc.；
5b2) news release-be supplied to client service center backstage is set to every to user's PUSH messages of all concern wechats
The moon 3, use in system update；
5c) rights management function, the rights management function defines customer manager's information, corresponding project, management level information
And the project that can be inquired about.
A kind of electric power industry of the invention expands project workflow management service system, it is characterised in that described function
In client enrollment function 1a), when client directly submits data to business hall, by admissibility staff customer manager, Ke Hujing are distributed
Reason is again by wechat allocated items to client.
A kind of electric power industry of the invention expands project workflow management service system, it is characterised in that described function
Data 1c5) is pre-payed in function, and the data that this is pre-payed confirms data sample as the preliminary hearing for formally accepting material by customer manager
After formula compliant formal data submitted to by the mode under line to business hall again, and expand engineering project into 35kV and above industry
Storehouse.
A kind of electric power industry of the invention expands project workflow management service system, it is characterised in that described function
In Xiang Mingda function 1c6), projects storehouse platform should again arrange engineering dynamic after the change of customer requirement electric power feeding time
Monthly calendar, the engineering dynamic monthly calendar interaction after change should be sent out and send notice automatically by system to after wechat platform, notify the project institute
There is member.
A kind of electric power industry of the invention expands project workflow management service system, it is characterised in that described function
It is unified to safeguard each customer manager's name, handss by client service center manager as backstage in the micro- registering functional of customer manager 2a)
Machine number, the project of customer manager's management.
A kind of electric power industry of the invention expands project workflow management service system, it is characterised in that described function
The different management level authority of height is set according to power supply unit in the micro- registering functional of management level 4a), is registered by backstage and is divided
With company management's layer, middle management layer and the browsable project of general management layer.
A kind of electric power industry of the invention expands project workflow management service system, it is characterised in that described function
The project that the management level paid close attention in function 4b3) are paid close attention to, when internally personnel browse bulleted list, before should arranging simultaneously
Make emphasis sign.
A kind of electric power industry of the invention expands project workflow management service system, it is characterised in that described function
The 5a1 in project library management function 5a)) project library synchronization and 5a2) microfluidic platform synchronization, its method of synchronization goes out for system supplymentary
Increment synchronization information, back-stage management personnel use safe U disc synchronization.
Expand project workflow management service system using a kind of electric power industry of the present invention and obtain following beneficial effect：
1. the present invention a kind of electric power industry expand project workflow management service system be rely on wechat public number curstomer-oriented,
It is general with project that internal staff (company leader, electric company leader, client service center customer manager, project relationship people) opens
Look at, notify to browse, project address list, my document, project supervisor, policy are micro- lookes at, consultation and advices, the mutual of function such as once informs
Networking industry expands control platform.
2. it is 35kV and above industry expansion engineering project that a kind of electric power industry of the present invention expands project workflow management service system
The online industry for providing all-transparent expands service, and the perspectiveization for providing the full node of many roles of industry expansion engineering for internal staff tracks online pipe
Control.Realize that client expands industry the external control of flow process, interior business personnel, leader, project relationship people etc. by wechat public number
The inside management and control of flow process is expanded to industry, shortening industry is finally reached and is expanded the electric time that connects, lifted industry and expand the target for connecing electric rate.
Description of the drawings
Fig. 1 is the system architecture diagram that a kind of electric power industry of the present invention expands project workflow management service system；
Fig. 2 is client's high-level schematic functional block diagram that a kind of electric power industry of the present invention expands project workflow management service system；
Fig. 3 is customer manager's functional module signal that a kind of electric power industry of the present invention expands project workflow management service system
Figure；
Fig. 4 is internal staff's functional module signal that a kind of electric power industry of the present invention expands project workflow management service system
Figure；
Fig. 5 is the management level functional module signal that a kind of electric power industry of the present invention expands project workflow management service system
Figure；
Fig. 6 is the system function module schematic diagram that a kind of electric power industry of the present invention expands project workflow management service system.
Specific embodiment
With reference to the accompanying drawings and examples to the present invention a kind of electric power industry expand project workflow management service system do into
The description of one step.
Embodiment
As shown in Fig. 1~Fig. 6, a kind of electric power industry expands project workflow management service system, including wechat client and sets
Put the electric power industry in wechat client and expand project public number, the electric power industry expands project workflow management service system, with 35kV and
Above industry expands based on engineering project storehouse, expands in project public number in the electric power industry of wechat client and is divided into client's function mould
Block, customer manager's functional module, internal staff's functional module, management level functional module and system function module totally 5 modules, this
, based on customer manager and client, the mode of operation of customer manager's internal coordination, for different user objects, function is or not a little modules
Together, its is described in detail below：
1) client's functional module, as shown in Fig. 2 including following function：
1a) the micro- registering functional of client, the electric power industry of client's concern wechat client expands after project public number, needs to carry out first
Registration binding, registration binding requires that client is input into corresponding name, applying unit, cell-phone number, engineering project title or client Jing
Reason title,
1b) micro- window function, completes above-mentioned functions 1a) user of registration binding can use the function, and the function include：
1b1) policy it is micro- look at-client would know that all kinds of business handle flow process；
1b2) site general view-client would know that each business hall site information；
1b3) consultation and advices-client can be putd question to by the function message, be responsible for carrying consulting result by Call center backstage
Hand over；
1b4) once inform that single acquisition-client can consult all kinds of once to inform singly to understand industry by service template
Business content；
1c) micro- item-function, completes above-mentioned functions 1a) user of registration binding can use the function, and the function include：
1c1) progress queries-in the way of streamline show project process to user, and follow-up each flow nodes are estimated
Deadline；
1c2) dynamic monthly calendar-client's dynamic monthly calendar displaying, allows user to pass through the work of clear and definite oneself next step of wechat；
1c3) flow process specimen page-according to client's dynamic monthly calendar, shows the corresponding data specimen page of each procedure links；
1c4) notify to browse-the browsable system of client shows the various types of messages for sending；
1c5) data pre-pay-according to client's dynamic monthly calendar, client can submit corresponding data to according to specimen page；
1c6) Xiang Mingda-Xiang Mingda is the change of customer requirement electric power feeding time, when client submits the power transmission for needing change to
Between, after being passed through by customer manager's examination ＆ verification, as the interaction daily of final information to Intranet projects storehouse；
1c7) online service-client would know that the corresponding customer manager's name of the project, cell-phone number, wechat by the function
Quick Response Code, and can directly dial customer manager's mobile phone；
2) customer manager's functional module, as shown in figure 3, customer manager is the core coordinator in project, therefore, its function
It is divided into client and internal coordination two parts, it is specific as follows：
2a) the micro- registration of customer manager, whether customer manager's input name, cell-phone number are registered by system checking wechat backstage
Whether customer manager's information, information are consistent, verify it is errorless after, customer manager's binding success；
2b) the micro- window of customer manager (in the present embodiment, because of the function and 1b) micro- window function is approximate, therefore in Fig. 3 no longer
Repeat identical part in Fig. 2), complete above-mentioned functions 2a) registering the customer manager for binding can be using the function, the functional packet
Include：
2b1) policy it is micro- look at-customer manager would know that all kinds of business handle flow process；
2b2) site general view-customer manager would know that each business hall site information；
2b3) consultation and advices-customer manager can be putd question to by the function message, be responsible for consulting knot by Call center backstage
Fruit is submitted to；
2b4) once inform that single acquisition-customer manager can consult all kinds of single next by once informing for service template
Solution business tine；
2c) customer manager's elementary item mesh, completes above-mentioned functions 2a) registering the customer manager for binding can be using the function, the work(
Can include：
Examination ＆ verification-customer manager 2c1) is registered to the client's examination ＆ verification allocated items bound；
2c2) progress queries-customer manager can inquire and browse whole project process situation；
2c3) dynamic monthly calendar-customer manager can have access to customer manager and the dynamic moon of client two by microfluidic platform inquiry
Go through；
2c4) notify to browse-the browsable system of customer manager shows the various types of messages for sending；
2c5) data preliminary hearing-customer manager can view the data that client submits in advance in dynamic monthly calendar, and can audit.Have
The rejection of problem, and rejection reason can be input into；
2c6) change examination ＆ verification-client submit to requirement electric power feeding time modification information, customer manager can here audit, pass through
Afterwards, the engineering control platform of Intranet can be interacted；
2c7) online service-point client, internal staff list the corresponding all inside and outside contact persons of customer manager's project
List, customer manager can directly put through counterpart telephone；
3) internal staff's functional module, as shown in figure 4, internal staff's functional module is electric power industry expands the related electricity of project
The each work position personnel of power intra-company, concrete function is as follows：
3a) the micro- registration of internal staff, internal staff is input into oneself name, affiliated power supply unit, department, post, system
Binding is completed with backstage verification；
3b) internal staff's elementary item mesh, completes above-mentioned functions 3a) registering the internal staff for binding can be using the function, the work(
Can include：
3b1) progress queries-internal staff can inquire and browse project process by wechat.According to authority, it can only browse and be
System gives its flow nodes information；
3b2) notify to browse-system of may browse through is sent to its all information；
3b3) online service-internal staff can select relevant item contact person by online service, and call connection
System, pays close attention to wechat；
4) management level functional module, as shown in figure 5, the management level functional module is used for management level, concrete function is as follows：
4a) the micro- registration of management level, management level binding validatation cell-phone number, name and unit, system background automatic checking management
Layer identity, the confirmation of management level cell-phone number, name and unit is consistent with the registration of wechat backstage could successfully to bind, and the management level are micro-
Registering functional can arrange the different management level authority of height according to power supply unit；
4b) management level elementary item mesh, completes above-mentioned functions 4a) registering the management level bound can be as follows using the function
4b1) project general view-management level by project general view will be seen that this power supply unit it is all the 35kV for building and more than
Industry expands the information such as essential information, progress msg, the dynamic monthly calendar of each project of engineering project；
4b2) can to have a guide look of this power supply unit by overdue inventory all in the 35kV for building and above industry for overdue inventory-management level
Expand the overdue situation of engineering project, overdue procedure links statistics etc.；
4b3) pay close attention to-management level can be in its affiliated authority project, project is paid close attention in selection；
4b4) project supervisor-management level may be selected its project to be supervised and manage, supervise and manage corresponding each procedure links of project
Administrative support group contact method is shown by flow nodes, for company management's layer telephone contact；
5) system function module, as shown in fig. 6, the system function module is system background manages control function, concrete work(
Can be as follows：
5a) project library management function, including：
5a1) project library it is synchronous-realize project library information wechat platform synchronization；
5a2) microfluidic platform it is synchronous-realize the platform synchronization of microfluidic platform information project storehouse；
5b) message management function, including：
5b1) model customization-all kinds of flow nodes message push template definition, message and send time point definition etc.；
5b2) news release-be supplied to client service center backstage is set to every to user's PUSH messages of all concern wechats
The moon 3, use in system update；
5c) rights management function, the rights management function defines customer manager's information, corresponding project, management level information
And the project that can be inquired about.
Function 1a) client enrollment function in, when client directly submits data to business hall, by admissibility staff client is distributed
Manager, customer manager is again by wechat allocated items to client.
Function 1c5) data pre-pay in function, the data that this is pre-payed as the preliminary hearing for formally accepting material, by client Jing
Reason confirmation data pattern compliant after formal data is submitted to by the mode under line to business hall again, and into 35kV and more than
Industry expands engineering project storehouse.
Function 1c6) Xiang Mingda function in, projects storehouse platform customer requirement electric power feeding time change after, Ying Chong
New row's engineering dynamic monthly calendar, the engineering dynamic monthly calendar interaction after change should be sent out and send notice automatically by system to after wechat platform,
Notify all members of the project.
Function 2a) the micro- registering functional of customer manager in, it is unified to safeguard each client by client service center manager as backstage
Manager's name, cell-phone number, the project of customer manager's management.
Function 4a) the micro- registering functional of management level according to power supply unit, the different management level authorities of height are set, by
Company management's layer, middle management layer and the browsable project of general management layer are registered and distributed in backstage.
Function 4b3) the project paid close attention to of the management level paid close attention in function, internally personnel browse bulleted list
When, should arrange it is front and make emphasis sign.
Function 5a) project library management function in 5a1) project library synchronization and 5a2) microfluidic platform synchronization, its method of synchronization
Go out increment synchronization information for system supplymentary, back-stage management personnel use safe U disc synchronization.
It is to rely on wechat public number curstomer-oriented, interior that a kind of electric power industry of the present invention expands project workflow management service system
Portion personnel (company leader, electric company leader, client service center customer manager, project relationship people) open with project general view,
Notice is browsed, project address list, my document, project supervisor, policy it is micro- look at, consultation and advices, the interconnection of the function such as once informing
Net industry expands control platform.It is 35kV and above industry expansion engineering that a kind of electric power industry of the present invention expands project workflow management service system
Project provides the online industry of all-transparent and expands service, for internal staff provides the perspectiveization of the full node of the industry expansion many roles of engineering online with
Track management and control.Realize that client expands industry the external control of flow process, interior business personnel, leader, project relationship by wechat public number
People etc. expands industry the inside management and control of flow process, is finally reached shortening industry and expands the electric time that connects, and lifts industry and expands the target for connecing electric rate.
Claims (8)
1. a kind of electric power industry expands project workflow management service system, including wechat client and is arranged on the electricity of wechat client
Power industry expands project public number, it is characterised in that：
Described electric power industry expands project workflow management service system, based on expanding engineering project storehouse by 35kV and above industry,
Expand in project public number in the electric power industry of wechat client and be divided into client's functional module, customer manager's functional module, internal staff
Functional module, management level functional module and system function module totally 5 modules, these modules are based on customer manager and client, visitor
The mode of operation of internal coordination is handled at family, and for different user objects, function is different, and its is described in detail below：
1) client's functional module, comprising following function：
1a) the micro- registering functional of client, the electric power industry of client's concern wechat client expands after project public number, needs to be registered first
Binding, registration binding requires that client is input into corresponding name, applying unit, cell-phone number, engineering project title or customer manager's name
Claim,
1b) micro- window function, completes above-mentioned functions 1a) user of registration binding can use the function, and the function include：
1b1) policy it is micro- look at-client would know that all kinds of business handle flow process；
1b2) site general view-client would know that each business hall site information；
1b3) consultation and advices-client can be putd question to by the function message, be responsible for submitting to consulting result by Call center backstage；
1b4) once inform that single acquisition-client can consult all kinds of once to inform singly to understand in business by service template
Hold；
1c) micro- item-function, completes above-mentioned functions 1a) user of registration binding can use the function, and the function include：
1c1) progress queries-in the way of streamline show project process to user, and follow-up estimating for each flow nodes completes
Time；
1c2) dynamic monthly calendar-client's dynamic monthly calendar displaying, allows user to pass through the work of clear and definite oneself next step of wechat；
1c3) flow process specimen page-according to client's dynamic monthly calendar, shows the corresponding data specimen page of each procedure links；
1c4) notify to browse-the browsable system of client shows the various types of messages for sending；
1c5) data pre-pay-according to client's dynamic monthly calendar, client can submit corresponding data to according to specimen page；
1c6) Xiang Mingda-Xiang Mingda is the change of customer requirement electric power feeding time, and client submits the electric power feeding time for needing change to, by
After customer manager's examination ＆ verification passes through, as the interaction daily of final information to Intranet projects storehouse；
1c7) online service-client would know that the corresponding customer manager's name of the project, cell-phone number, wechat two dimension by the function
Code, and can directly dial customer manager's mobile phone；
2) customer manager's functional module, customer manager is the core coordinator in project, therefore, its function is divided into client and Nei
Two parts are coordinated in portion, specific as follows：
2a) the micro- registration of customer manager, whether customer manager's input name, cell-phone number register this by system checking wechat backstage
Whether customer manager's information, information are consistent, after checking is errorless, customer manager's binding success；
2b) the micro- window of customer manager, completes above-mentioned functions 2a) registering the customer manager for binding can be using the function, the functional packet
Include：
2b1) policy it is micro- look at-customer manager would know that all kinds of business handle flow process；
2b2) site general view-customer manager would know that each business hall site information；
2b3) consultation and advices-customer manager can be putd question to by the function message, be responsible for carrying consulting result by Call center backstage
Hand over；
2b4) once inform that single acquisition-customer manager can consult all kinds of once to inform singly to understand industry by service template
Business content；
2c) customer manager's elementary item mesh, completes above-mentioned functions 2a) registering the customer manager for binding can be using the function, the functional packet
Include：
Examination ＆ verification-customer manager 2c1) is registered to the client's examination ＆ verification allocated items bound；
2c2) progress queries-customer manager can inquire and browse whole project process situation；
2c3) dynamic monthly calendar-customer manager can have access to customer manager and the dynamic monthly calendar of client two by microfluidic platform inquiry；
2c4) notify to browse-the browsable system of customer manager shows the various types of messages for sending；
2c5) data preliminary hearing-customer manager can view the data that client submits in advance in dynamic monthly calendar, and can audit, problematic
Rejection, and rejection reason can be input into；
2c6) change the requirement electric power feeding time modification information that examination ＆ verification-client submits to, customer manager can here audit, by rear, can
Engineering control platform of the interaction to Intranet；
2c7) online service-point client, internal staff list the corresponding all inside and outside contacts lists of customer manager's project,
Customer manager can directly put through counterpart telephone；
3) internal staff's functional module, internal staff's functional module is that electric power industry expands the related each work in Utilities Electric Co. inside of project
Make post personnel, concrete function is as follows：
3a) the micro- registration of internal staff, internal staff is input into name, affiliated power supply unit, department, the post of oneself, system with it is rear
Platform verification completes binding；
3b) internal staff's elementary item mesh, completes above-mentioned functions 3a) registering the internal staff for binding can be using the function, the functional packet
Include：
3b1) progress queries-internal staff can inquire and browse project process by wechat, and according to authority, it can only browse system tax
Give its flow nodes information；
3b2) notify to browse-system of may browse through is sent to its all information；
3b3) online service-internal staff can select relevant item contact person by online service, and call contact, close
Note wechat；
4) management level functional module, the management level functional module is used for management level, and concrete function is as follows：
4a) the micro- registration of management level, management level binding validatation cell-phone number, name and unit, system background automatic checking management level body
Part, the confirmation of management level cell-phone number, name and unit is consistent with the registration of wechat backstage could successfully to bind, and the micro- registration of the management level
Function can arrange the different management level authority of height according to power supply unit；
4b) management level elementary item mesh, completes above-mentioned functions 4a) registering the management level bound can be as follows using the function
4b1) project general view-management level will be seen that this power supply unit is all and expand in the 35kV for building and above industry by project general view
The information such as essential information, progress msg, the dynamic monthly calendar of each project of engineering project；
4b2) overdue inventory-management level can have a guide look of that this power supply unit is all to expand work in the 35kV for building and above industry by overdue inventory
The overdue situation of journey item purpose, overdue procedure links statistics etc.；
4b3) pay close attention to-management level can be in its affiliated authority project, project is paid close attention in selection；
4b4) project supervisor-management level may be selected its project to be supervised and manage, supervise and manage the general of corresponding each procedure links of project
Management personnel's contact method is shown by flow nodes, for company management's layer telephone contact；
5) system function module, the system function module is that system background manages control function, and concrete function is as follows：
5a) project library management function, including：
5a1) project library it is synchronous-realize project library information wechat platform synchronization；
5a2) microfluidic platform it is synchronous-realize the platform synchronization of microfluidic platform information project storehouse；
5b) message management function, including：
5b1) model customization-all kinds of flow nodes message push template definition, message and send time point definition etc.；
5b2) news release-be supplied to client service center backstage is to user's PUSH messages of all concern wechats, is set to monthly 3
Bar, uses in system update；
5c) rights management function, the rights management function defines customer manager's information, corresponding project, management level information and can
The project of inquiry.
2. a kind of electric power industry as claimed in claim 1 expands project workflow management service system, it is characterised in that described work(
Can 1a) client enrollment function in, when client directly submits data to business hall, by admissibility staff customer manager, client are distributed
Manager is again by wechat allocated items to client.
3. a kind of electric power industry as claimed in claim 1 expands project workflow management service system, it is characterised in that described work(
Can 1c5) data pre-pay in function, the data that this is pre-payed confirms data as the preliminary hearing for formally accepting material by customer manager
After pattern compliant formal data submitted to by the mode under line to business hall again, and expand engineering item into 35kV and above industry
Mesh storehouse.
4. a kind of electric power industry as claimed in claim 1 expands project workflow management service system, it is characterised in that described work(
Can 1c6) Xiang Mingda function in, projects storehouse platform should again arrange engineering and move after the change of customer requirement electric power feeding time
State monthly calendar, the engineering dynamic monthly calendar interaction after change should be sent out and send notice automatically by system to after wechat platform, notify the project
All members.
5. a kind of electric power industry as claimed in claim 1 expands project workflow management service system, it is characterised in that described work(
Can 2a) the micro- registering functional of customer manager in, by client service center manager as backstage, it is unified safeguard each customer manager's name,
Cell-phone number, the project of customer manager's management.
6. a kind of electric power industry as claimed in claim 1 expands project workflow management service system, it is characterised in that described work(
Can 4a) the micro- registering functional of management level according to power supply unit, the different management level authorities of height are set, registered simultaneously by backstage
Distribution company management layer, middle management layer and the browsable project of general management layer.
7. a kind of electric power industry as claimed in claim 1 expands project workflow management service system, it is characterised in that described work(
Can 4b3) the project paid close attention to of the management level paid close attention in function, when internally personnel browse bulleted list, Ying Paiqian
And make emphasis sign.
8. a kind of electric power industry as claimed in claim 1 expands project workflow management service system, it is characterised in that described work(
Can 5a) project library management function in 5a1) project library synchronization and 5a2) microfluidic platform synchronization, its method of synchronization is system supplymentary
Go out increment synchronization information, back-stage management personnel use safe U disc synchronization.
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| CN201611146318.6A CN106682819A (en) | 2016-12-13 | 2016-12-13 | Process management service system for power business expansion project |
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| CN108234613A (en) * | 2017-12-24 | 2018-06-29 | 合肥智圣新创信息技术有限公司 | A kind of service system based on wechat platform |
| CN108876164A (en) * | 2018-06-27 | 2018-11-23 | 珠海市恒南科技有限公司 | A kind of national policy funded project project application information cloud service platform |
| CN109214769A (en) * | 2018-07-11 | 2019-01-15 | 国网上海市电力公司 | A kind of network interaction platform for power grid supervision of power consumption |
| CN110414912A (en) * | 2019-06-06 | 2019-11-05 | 国网浙江省电力有限公司 | One kind expediting method for electrically and its sales service application system fastly |
| CN111967822A (en) * | 2020-08-13 | 2020-11-20 | 中铁工程装备集团技术服务有限公司 | WeChat public number-based shield machine service platform, service method and framework |
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| CN117196804A (en) * | 2023-09-01 | 2023-12-08 | 广东垒亚安防科技有限公司 | Cash access control method and device based on business access integration |
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| CN110414912A (en) * | 2019-06-06 | 2019-11-05 | 国网浙江省电力有限公司 | One kind expediting method for electrically and its sales service application system fastly |
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| CN112445782A (en) * | 2020-12-10 | 2021-03-05 | 深圳市中博科创信息技术有限公司 | Enterprise knowledge base management method for customer service |
| CN117196804A (en) * | 2023-09-01 | 2023-12-08 | 广东垒亚安防科技有限公司 | Cash access control method and device based on business access integration |
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