CN106127608A - Method for electrically is done on a kind of power marketing line - Google Patents
Method for electrically is done on a kind of power marketing line Download PDFInfo
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Abstract
Do method for electrically on a kind of power marketing line, relate to doing method for electrically on a kind of line.At present, Electricity customers carries out to be handled by window scene, Utilities Electric Co. business hall during material examination & verification under line, and efficiency is low.The present invention comprises the following steps: 1) enters PC end or mobile phone terminal and accepts module, accepts interface on line and inserts and accept information on the line of correspondence and submit to;2) low pressure is rung soon and is accepted information on platform reception line, and audits;3) marketing system pushes work order information to corresponding staff;4) lean control platform obtains and accepts information on line, and situation that line accepts is carried out project management and control displaying.This skill scheme strengthens the real-time interactive by channel on line Yu client, decreases the business handling time, improves industry expansion and does electrical efficiency.
Description
Technical field
The present invention relates to do method for electrically on a kind of line, especially do method for electrically on a kind of power marketing line.
Background technology
Electricity customers: set up the tissue for electricity consumption relation with power supply enterprise in accordance with the law or individual is referred to as Electricity customers, be called for short and use
Family, different electricity consumption addresses are considered as different user.
State Grid Corporation of China is when utilizing 95598 intelligent interaction websites to carry out Electricity customers Business Process System business at present,
Submit to after business handling preliminery application on website, need line business hall of going down to carry out the on-the-spot audit of relevant qualification material.But in portion
Divide scarcely populated region, it is contemplated that construction cost problem, the negligible amounts of business hall, the on-the-spot audit for client is made troubles.
Therefore need badly to explore and a kind of relevant can substitute existing business hall business handling pattern, it is achieved on-line off-line collaborative transacting business
Method of work, to meet the most growing Business Process System service handling requirement, improve the satisfaction of client.
At present when utilizing 95598 intelligent interaction websites to carry out the work of Business Process System service handling, first Electricity customers needs
Want Website login, select the business handled needed for correspondence, fill in pertinent customer information and submit to, completing online preliminery application.?
After having applied for, Electricity customers needs to go to business hall, the business tine handled for this application, submits corresponding qualification material to
Material carries out auditing and record, finishing service admissibility.
Above-mentioned utilize 95598 intelligent interaction websites to carry out Business Process System service handling workflow to there is problems in that
(1) can only be handled by window scene, Utilities Electric Co. business hall during material examination & verification under Electricity customers carries out line, handle window
Limited and staff handles efficiency and differs;
(2) position of business hall is fixed and quantity is relatively fewer, and the Electricity customers of underpopulatio area spends when going to business hall
Time cost on road may be of a relatively high, has run counter to website on use line to a certain extent and has submitted at the beginning of business application
Inner feelings, is not reaching to provide the purpose facilitating business handling for client.
Summary of the invention
The technical assignment of the technical problem to be solved in the present invention and proposition is to carry out prior art improving and improving,
There is provided and do method for electrically, to reach user friendly purpose on a kind of power marketing line.To this end, the present invention takes techniques below side
Case.
Method for electrically is done, it is characterised in that comprise the following steps on a kind of power marketing line:
1) enter PC end or mobile phone terminal on power marketing line, do electricity accept module, accept interface on line and insert correspondence
Line on accept information, ring platform soon by being committed to low pressure by the communication module of mobile terminal;
2) low pressure is rung soon and is accepted information on platform reception line, and audits accepting information on the line received, if examination & verification is passed through,
The information that then accepts on line proceeds to marketing system automatically, generate formal industry expand flow process, if examination & verification not over, then will accept unsuccessful
Situation and information feed back to user;
3) marketing system expands, according to industry, the staff that flow process propelling movement work order information is the most corresponding, and staff is according to outstanding work
Single, according to the working time of reservation, carry out the work;
4) lean control platform be connected with marketing system acquisition line on accept information, carry out project management and control to accepting situation on line
Showing, project management and control displaying includes functional command's billboard, customer manager's billboard, collaborative specialty billboard;Functional command's billboard, is used for
Check that industry expands flow process general status, situation is exceeded the time limit in each link early warning, negative inventory issues and rectification situation, industry expansion interactive situation letter
Breath, provides management decision-making view for company;Customer manager's billboard, as the unified entrance of project management and control, is used for checking client's warp
The industry that reason is responsible for expands flow conditions, expands development of projects, advance notice alert condition, collaborative work including warehouse project, negative inventory, industry
Make situation;Collaborative specialty billboard, as the unified entrance of collaborative department, for checking that industry expands the basic condition of flow process, process letter
Breath, collaborative work situation.
This skill scheme is by mobile phone A PP or logins 95598 websites (outer net) and accepts client traffic demand, is needed by client traffic
Ask and be delivered to low pressure and ring platform soon, the fast group personnel of sound of service after being responsible for the examination & verification to business demand, initiate operation flow pre-
The about field operation time, issue work order and ring on-site service personnel soon to concrete, carry out the corresponding work of field operation according to subscription time
Make content, complete the dress table of curstomer's site and connect electricity work, and user can be real-time in business handling progradation passes through hands
Machine APP inquires current business information.Being accepted by round-the-clock on line, next standing posture of line does the mode of operation of electricity, decreases
The workload of business hall under line, and client also need not go to from oneself electric power interactive service terminal close together, by business
Handle required associated materials by terminal device scans and to be committed in sales service application system, directly at the mobile phone of oneself
End or computer end realize operation and just may be used.Can effectively reduce the workload of business hall relevant staff.
Change user to arrive business hall and just can do business model, strengthen by channel on line and client the most mutually
Dynamic, improve client does electricity experience, decreases the business handling time, improves industry expansion and does electrical efficiency.
And the technical program sets different billboard in lean control platform, carry out layered cylinders to accepting on the net, work to carry out
Reason, is conducive to improving processing speed.
As improving further and supplementing technique scheme, present invention additionally comprises following additional technical feature.
The information that accepts on line includes owner's name, owner's phone, handler's name, handler's phone number, electricity consumption
One or more in address, certificate information.
Low pressure rings platform soon when auditing the information that accepts on line, the line do not pass through accepting examination & verification information and carrying out
Classification processes;When the data that client provides is inaccurate, then it return back on the line of terminal accept interface, notify that user provides accurate
Business Information after submit to again.When selecting mistake due to guest portal, then notify that client reselects correct entrance;When in
Client is actually needed in the business handled acceptance range the most on line, then notify that client is lower online and process.
If work about electric power personnel carry out the work at the scene, when finding power supply unit mistake, then in time flow process is return back to
Low pressure rings platform soon, to revise power supply unit confirmed service subscription time again.If generating region, company of county and above power supply
When unit selects mistake, should return back on line accept examination & verification link, the fast group of ringing of service submit work order schedule to, send to accordingly
Power supply unit.
Client is entered by 95598 websites or mobile phone A PP and accepts module, carries out filling in relevant information and uploading relevant card
Part, is filling in after mobile phone check code is verified, and electronics seat personnel applies for demand by phone confirmation client, and actively reservation is existing
Service time, it is achieved do the interactive confirmation of electricity demand.
Low pressure ring soon platform audit accept information on line time, if there is effectiveness or accuracy problem in discovery data,
Client can be reminded to be resubmited by channel on line by electronics seat personnel by phone confirmation.
Client is during business handling, and marketing system, before and after key link, sends prompting message to user;Remind
Content includes data that procedure links deadline, handler's information, service charging information, client need to prepare and coordinates thing
?;Key link includes that service handling, answer power supply plan, design document examination & verification, middle inspection, completion check, dress table connect electricity.
Client is unsatisfied for industry expansion process, directly can be sent by 95598 websites or mobile phone A PP and press, illustrate not
Being satisfied with item, electronics seat personnel initiate internal coordination supervisor's work order after examining, responsible department should process as early as possible in arrangement, it is achieved
Client presses closed loop management.
Client does after electricity terminates, can be by channel on 95598 websites (outer net), mobile phone A PP line, the business handling this
Carry out satisfaction evaluation;To the flow process of client's channel the most on line feedback in the return visit cycle, it is possible to attended a banquet return visit by electronics
Work;For paying a return visit dissatisfied work order, service management and control personnel initiating internal coordination supervisor's work order, responsible department should analyze discontented
Meaning reason is also rectified and improved in time, and rectification result is fed back client, and rectification situation is unified management and control by service management and control personnel, it is achieved pay a return visit
Two-way interaction and the closed loop management of dissatisfied work order.
Beneficial effect: accepted by round-the-clock on line, next standing posture of line is done the mode of operation of electricity, is decreased business hall under line
Workload, change user and must arrive business hall and just can do business model, strengthen by channel on line and client is real-time
Interaction, improve client does electricity experience, decreases the business handling time, improves industry expansion and does electrical efficiency.
Accompanying drawing explanation
Fig. 1 is that the electronic channel of the present invention accepts business process map.
Fig. 2 is present configuration block diagram.
Detailed description of the invention
Below in conjunction with Figure of description, technical scheme is described in further detail.
As in figure 2 it is shown, do on power marketing line electricity application need to complete from many ways withs, including accept submission end, audit end,
Marketing system, lean control platform.Accept submission end can be mobile phone app or enter 95598 websites.Accepted by mobile phone A PP
Client traffic demand, is delivered to low pressure by client traffic demand and rings platform soon, and by service, the fast group personnel of sound are responsible for business demand
Examination & verification after, initiate operation flow and also preengage the field operation time, issue work order to concrete the loudest fast on-site service personnel, according in advance
Making an appointment and carry out field operation relevant work content, the dress table completing curstomer's site connects electricity work, and is advanced in business handling
What in journey, user can be real-time inquires current business information by mobile phone A PP.
The present invention comprises the following steps:
S101 enter PC end or mobile phone terminal on power marketing line, do electricity accept module, accept on line interface insert right
Accept information on the line answered, ring platform soon by being committed to low pressure by the communication module of mobile terminal;
S102 low pressure is rung platform soon and is received the information that accepts on line, and audits accepting information on the line received, if examination & verification is logical
Cross, then the information that accepts on line proceeds to marketing system automatically, generate formal industry expand flow process, if examination & verification not over, then will accept not
Successfully situation and information feed back to user;
S103 marketing system expands flow process according to industry and pushes the staff that work order information is the most corresponding, and staff is according to outstanding work
Single, according to the working time of reservation, carry out the work;
S104 lean control platform is connected with marketing system to obtain and accepts information on line, carries out project pipe to accepting situation on line
Control is shown, project management and control displaying includes functional command's billboard, customer manager's billboard, collaborative specialty billboard;Functional command's billboard, uses
In checking that industry expands flow process general status, situation is exceeded the time limit in each link early warning, negative inventory issues and rectification situation, the interactive situation of industry expansion
Information, provides management decision-making view for company;Customer manager's billboard, as the unified entrance of project management and control, is used for checking client
The industry that manager is responsible for expands flow conditions, expands development of projects, advance notice alert condition including warehouse project, negative inventory, industry, works in coordination with
Working condition;Collaborative specialty billboard, as the unified entrance of collaborative department, for checking that industry expands the basic condition of flow process, process
Information, collaborative work situation.
This skill scheme is by mobile phone A PP or logins 95598 websites (outer net) and accepts client traffic demand, is needed by client traffic
Ask and be delivered to low pressure and ring platform soon, the fast group personnel of sound of service after being responsible for the examination & verification to business demand, initiate operation flow pre-
The about field operation time, issue work order and ring on-site service personnel soon to concrete, carry out the corresponding work of field operation according to subscription time
Make content, complete the dress table of curstomer's site and connect electricity work, and user can be real-time in business handling progradation passes through hands
Machine APP inquires current business information.Being accepted by round-the-clock on line, next standing posture of line does the mode of operation of electricity, decreases
The workload of business hall under line, and client also need not go to from oneself electric power interactive service terminal close together, by business
Handle required associated materials by terminal device scans and to be committed in sales service application system, directly at the mobile phone of oneself
End or computer end realize operation and just may be used.Can effectively reduce the workload of business hall relevant staff.
Change user to arrive business hall and just can do business model, strengthen by channel on line and client the most mutually
Dynamic, improve client does electricity experience, decreases the business handling time, improves industry expansion and does electrical efficiency.And the technical program exists
Lean control platform sets different billboard, carries out multi-zone supervision to accepting on the net, work to carry out, is conducive to improving processing speed.
As shown in Figure 1, electronic channel accepts concrete operation flow and comprises the following steps:
S201 client in business hall, wechat, 95598 websites, note, each channel such as Site Service and electric power generation Service Contact
Time, guide client to download palm electric power, by mobile phone A PP transacting business in every way.
S202 client logs in the interactive channels such as mobile phone A PP, the client of unbound phone number, need to be verified by phone number
After, enter and accept interface on line, bound phone number user, can be directly entered on line and accept interface.Fill in essential information (bag
Include owner's name, owner's phone, handler's name, handler's mobile phone, electricity consumption address) and certificate information (include identity card
Positive and negative photo, property ownership certificate page 2 photos), confirm errorless after, preserve and submit application information to.
S203 service is fast to ring group polling client and submits to and accept application information on line, msu message whether complete and accurate, indispensable
Data is the most complete, if examination & verification is passed through, then accepts information (comprising customer basis information and related accessories) on line and automatically proceeds to battalion
Pin system, generates formal industry and expands flow process, will accept successful information simultaneously and inform user through interactive channel.
S204 scene fast sound staff normally pressed according to outstanding work list, the working time preengage according to service fast sound group
Carry out the work according to a hilllock job requirement.
In step S201 to step S202, client touches the function of mobile phone A PP by Promotion Strategy, downloads mobile phone
APP, and by simple mobile phone checking registration user account number, and log in client.According to logging in advertising page, point out Client handset
APP has realized the condition accepted on the new wiring of low pressure resident, clicks on and directly can jump to service handling interface on line.In electricity consumption
Accept on line that the page fills in owner's name, owner's phone, handler's name, handler's phone number (must during business handling
Must verify by identifying code), electricity consumption address (structuring address, can by location acquiescence front what, and can revise, the most accurately
Corresponding with marketing structuring address to district one-level), certificate information (include that identity card positive and negative photo prompting typing property right is personal
Part card, property ownership certificate page 2 photos).After client confirms that relevant information is accurately, submit to and accept application, send to careful with accepting on electric wire
Criticize the page, business personnel carry out with the examination & approval accepted on electric wire.
Further, in step s 201, project management and control show, mainly include functional command's billboard, customer manager's billboard,
The functions such as collaborative specialty billboard.Wherein functional command's billboard, can check that industry expands flow process general status, feelings are exceeded the time limit in each link early warning
Condition, negative inventory issue and the information such as rectification situation, the industry interactive situation of expansion, provides management decision-making view for company;Customer manager
Billboard, as the unified entrance of project management and control, can check that the industry that customer manager is responsible for expands flow conditions, including deposit library item
Mesh, negative inventory, industry expand development of projects, advance notice alert condition, collaborative work situation;Collaborative specialty billboard, as collaborative department
Unified entrance, can check that industry expands the basic condition of flow process, progress information, collaborative work situation.
Further, in step S203, if examination & verification is not passed through, one is that the data provided due to client is inaccurate, returns
Fall back on mobile phone A PP business interface, notify that user provides and submit to again after Business Information accurately, and carried by mobile phone A PP and note
Show relevant information.Two is owing to guest portal selects mistake (such as: corporate client selects individual's entrance), electronics seat personnel close
After reason replies client, flow process is filed, ask client to reselect correct entrance, and relevant with short message prompt by mobile phone A PP
Information.Three is owing to client is actually needed in the business handled acceptance range the most on line, electronics seat personnel rationally reply
After client, flow process is filed, and by mobile phone A PP and short message prompt relevant information.
Further, in step S204, if ring the soonest personnel find power supply unit (in district, company of county one-level with
In the range of Xia) mistake time, should return back to flow process in time to service the fast personnel of sound revise power supply unit and again confirmed service preengage
Time (if the service of the time preengage new power supply unit rings Field Force soon, the free time just can issue work order according to the former time,
Client need not be contacted;When former subscription time clashes, should actively contact client and reaffirm on-the-spot subscription time (first
Should apologize)).If generating region, company of county and above power supply unit select mistake, should return back on line accept examination & verification ring
Joint, is submitted to work order schedule by the fast group of ringing of service, sends to corresponding power supply unit.
In order to complete accurately and rapidly to accept on line, bring favorable impression to client simultaneously.Increase manual service
Function, electronic channel accepting step is as follows:
S301 client can fill in relevant information by 95598 websites (outer net), mobile phone A PP, uploads relevant certificate, fills in mobile phone school
Testing after code is verified, electronics seat personnel applies for demand by phone confirmation client, actively preengages the Site Service time, it is achieved
Do the interactive confirmation of electricity demand.
S302 client, during business handling, can pass through 95598 websites (outer net), mobile phone A PP, uploads related accessories money
Material;The effectiveness of electronics seat personnel checking data, accuracy.As necessary by phone confirmation, remind client by canal on line
Road resubmits.
S303 client, during business handling, at service handling, replies power supply plan, design document examination & verification, middle inspection
Look into, completion check, dress table connect electricity etc. before and after key link, can be received by 95598 websites (outer net), mobile phone A PP, SMS platform
Service reminder.The content reminded includes that procedure links deadline, handler's information, service charging information, client need to prepare
Data and coordinate item etc..
S304 client is unsatisfied for industry expansion process, directly can be sent urged by 95598 websites (outer net), mobile phone A PP
Doing, dissatisfied item is described, electronics seat personnel initiate internal coordination supervisor's work order after examining, responsible department should arrange as early as possible
Processing, electronics seat personnel a bite externally replies client, it is achieved client presses closed loop management.
S305 client does after electricity terminates, and can be handled this by channel on 95598 websites (outer net), mobile phone A PP line
Business carries out satisfaction evaluation;To the flow process of client's channel the most on line feedback in the return visit cycle, it is possible to attended a banquet by electronics
Pay a return visit work.
S306, for paying a return visit dissatisfied work order, is initiated internal coordination supervisor's work order by service management and control personnel, and responsible department should
Analyzing dissatisfied reason and rectify and improve in time, and rectification result is fed back client, rectification situation is unified management and control by service management and control personnel,
Realize two-way interaction and the closed loop management of dissatisfied work order paid a return visit.
More than scheme to do, on shown a kind of power marketing line, the specific embodiment that method for electrically is the present invention, embodied this
Invention substantive distinguishing features and progress, under the enlightenment of the present invention, can carry out shape, structure to it according to actual use needs
Etc. the equivalent modifications of aspect, all at the row of protection domain of this programme.
Claims (9)
1. do method for electrically on a power marketing line, it is characterised in that comprise the following steps:
1) enter PC end or mobile phone terminal on power marketing line, do electricity accept module, accept interface on line and insert correspondence
Line on accept information, ring platform soon by being committed to low pressure by the communication module of mobile terminal;
2) low pressure is rung soon and is accepted information on platform reception line, and audits accepting information on the line received, if examination & verification is passed through,
The information that then accepts on line proceeds to marketing system automatically, generate formal industry expand flow process, if examination & verification not over, then will accept unsuccessful
Situation and information feed back to user;
3) marketing system expands, according to industry, the staff that flow process propelling movement work order information is the most corresponding, and staff is according to outstanding work
Single, according to the working time of reservation, carry out the work;
4) lean control platform be connected with marketing system acquisition line on accept information, carry out project management and control to accepting situation on line
Showing, project management and control displaying includes functional command's billboard, customer manager's billboard, collaborative specialty billboard;Functional command's billboard, is used for
Check that industry expands flow process general status, situation is exceeded the time limit in each link early warning, negative inventory issues and rectification situation, industry expansion interactive situation letter
Breath, provides management decision-making view for company;Customer manager's billboard, as the unified entrance of project management and control, is used for checking client's warp
The industry that reason is responsible for expands flow conditions, expands development of projects, advance notice alert condition, collaborative work including warehouse project, negative inventory, industry
Make situation;Collaborative specialty billboard, as the unified entrance of collaborative department, for checking that industry expands the basic condition of flow process, process letter
Breath, collaborative work situation.
Method for electrically is done on a kind of power marketing line the most according to claim 1, it is characterised in that: the information that accepts on line includes
In owner's name, owner's phone, handler's name, handler's phone number, electricity consumption address, certificate information one or many
?.
Method for electrically is done on a kind of power marketing line the most according to claim 1, it is characterised in that: low pressure rings platform soon right
When the information that accepts on line is audited, on the line that examination & verification is not passed through, is accepted information and carry out classification process;When the money that client provides
When expecting inaccurate, then it return back on the line of terminal accept interface, notify that user provides and submit to again after Business Information accurately.When by
When guest portal selects mistake, then notify that client reselects correct entrance;When being actually needed the business handled in client
The most on line in acceptance range, then notify that client is lower online and process.
Method for electrically is done on a kind of power marketing line the most according to claim 1, it is characterised in that: if work about electric power personnel exist
Time carrying out the work in scene, when finding power supply unit mistake, then flow process is return back to low pressure rings platform soon in time, single with amendment power supply
Position again confirmed service subscription time.If generating region, company of county and above power supply unit select mistake, line should be return back to
On accept examination & verification link, the fast group of ringing of service submit work order schedule to, send to corresponding power supply unit.
Method for electrically is done on a kind of power marketing line the most according to claim 1, it is characterised in that: client passes through 95598 nets
Standing or mobile phone A PP enters and accepts module, carry out filling in relevant information and uploading relevant certificate, filling in, the checking of mobile phone check code is logical
Later, electronics seat personnel applies for demand by phone confirmation client, actively preengages the Site Service time, it is achieved do electricity demand
Interactive confirmation.
Method for electrically is done on a kind of power marketing line the most according to claim 1, it is characterised in that: low pressure is rung platform soon and is being examined
When accepting information on core line, if discovery data exists effectiveness or accuracy problem, phone can be passed through by electronics seat personnel
Confirm, remind client to be resubmited by channel on line.
Method for electrically is done on a kind of power marketing line the most according to claim 1, it is characterised in that: client is in business handling
Cheng Zhong, marketing system, before and after key link, sends prompting message to user;The content reminded includes when procedure links completes
Between, the data that need to prepare of handler's information, service charging information, client and coordinate item;Key link include service handling,
Answer power supply plan, design document examination & verification, middle inspection, completion check, dress table connect electricity.
Method for electrically is done on a kind of power marketing line the most according to claim 1, it is characterised in that: client expands process for industry
Unsatisfied, directly can be sent by 95598 websites or mobile phone A PP and press, dissatisfied item is described, by electronics seat personnel core
Initiating internal coordination supervisor's work order after reality, responsible department should process as early as possible in arrangement, it is achieved client presses closed loop management.
Method for electrically is done on a kind of power marketing line the most according to claim 1, it is characterised in that: client does after electricity terminates,
By channel on 95598 websites (outer net), mobile phone A PP line, this business handled can be carried out satisfaction evaluation;To paying a return visit week
The flow process of client's channel the most on line feedback in phase, it is possible to attended a banquet by electronics and paid a return visit work;For paying a return visit dissatisfied work order,
Being initiated internal coordination supervisor's work order by service management and control personnel, responsible department should analyze dissatisfied reason and rectify and improve in time, and by whole
Changing result feedback client, rectification situation is unified management and control by service management and control personnel, it is achieved the two-way interaction of return visit and dissatisfied work order
Closed loop management.
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Cited By (10)
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CN106682819A (en) * | 2016-12-13 | 2017-05-17 | 国网上海市电力公司 | Process management service system for power business expansion project |
CN106803147A (en) * | 2016-12-27 | 2017-06-06 | 广州耐奇电气科技有限公司 | A kind of operation management support platform |
CN107705024A (en) * | 2017-10-13 | 2018-02-16 | 新疆信息产业有限责任公司 | Marketing Business Process System traffic flow expense collects automatic identifying method |
CN109377180A (en) * | 2018-10-30 | 2019-02-22 | 国网河北省电力有限公司电力科学研究院 | A kind of electric system industry expansion procedure information managing and control system |
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CN109816560A (en) * | 2019-03-07 | 2019-05-28 | 上海市燃气设备计量检测中心有限公司 | Customer demand service system |
CN110223037A (en) * | 2019-05-24 | 2019-09-10 | 深圳供电局有限公司 | A kind of electric power electricity consumption transfer transaction processing method and its system |
CN110197362A (en) * | 2019-05-25 | 2019-09-03 | 深圳供电局有限公司 | Method for processing business and its system are held in a kind of electric power electricity consumption increase and decrease |
CN110390507A (en) * | 2019-06-06 | 2019-10-29 | 国网浙江省电力有限公司 | A kind of user's industry expansion information interaction system |
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