CN104899676A - Online and offline coordinated service handling method based on power interactive service terminal - Google Patents
Online and offline coordinated service handling method based on power interactive service terminal Download PDFInfo
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- CN104899676A CN104899676A CN201510224109.8A CN201510224109A CN104899676A CN 104899676 A CN104899676 A CN 104899676A CN 201510224109 A CN201510224109 A CN 201510224109A CN 104899676 A CN104899676 A CN 104899676A
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- 238000000034 method Methods 0.000 title claims abstract description 32
- 230000002452 interceptive effect Effects 0.000 title claims abstract description 22
- 230000005611 electricity Effects 0.000 claims abstract description 21
- 230000000875 corresponding effect Effects 0.000 claims description 10
- 230000003993 interaction Effects 0.000 claims description 9
- 230000002596 correlated effect Effects 0.000 claims description 4
- 238000012790 confirmation Methods 0.000 claims description 3
- 238000012550 audit Methods 0.000 description 3
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Abstract
The invention relates to the field of power services, and particularly relates to an online and offline coordinated service handling method based on a power interactive service terminal. The method comprises an online service application step and an offline material scanning step, wherein the offline material scanning step comprises identity authentication, and if the authentication fails, the system will prompt: you are not qualified for service acceptance, please contact servicers; if the authentication succeeds, the system stores customer information and enters next operation procedure; then according to a pre-application service item recorded by the system and corresponding to a login user, an electricity customer scans the required application materials in a terminal scanning area, and the system stores the corresponding scanning result; and after all the materials are scanned and submitted, the application is completed. The method has the advantages that: (1) the method effectively coordinates a 95598 website to jointly complete application of business expansion services, so as to relieve the working pressure of business hall windows and improve the service handling efficiency; and (2) the site of the terminal can be flexibly selected, so that the problem of insufficient coverage of business hall services is effectively solved.
Description
Technical field
The present invention relates to electrical power services field, particularly relate to a kind of line based on electric power interactive service terminal and to reach the standard grade the method for lower collaborative transacting business.
Background technology
Relational language implication of the present invention is as follows:
Electricity customers: set up with power supply enterprise in accordance with the law and supply the tissue of electricity consumption relation or individual to be called Electricity customers, be called for short user, different electricity consumption address is considered as different user.
Interactive service terminal: specially refer to for Electricity customers provide Business Process System to accept, information inquiry, business handling, the Self-Service function such as operating guidance equipment.
95598 intelligent interaction websites: be based on internet, towards power supply enterprise, the public, power customer, affiliate, realize the service platform of two-way interaction.
Current State Grid Corporation of China, when utilizing 95598 intelligent interaction websites to carry out Electricity customers Business Process System business, after website is submitted to business handling preliminery application, needs line business hall of going down to carry out the on-the-spot audit of relevant qualification material.But in the scarcely populated region of part, consider construction cost problem, the negligible amounts of business hall, for the on-the-spot audit of client is made troubles.Therefore need badly to explore and a kind ofly relevant can substitute existing business hall business handling pattern, realize line and to reach the standard grade the method for work of lower collaborative transacting business, to meet Business Process System service handling requirement growing at present, improve the satisfaction of client.
At present when utilizing 95598 intelligent interaction websites to carry out the work of Business Process System service handling, first Electricity customers needs Website login, selects the business handled needed for correspondence, fills in pertinent customer information and submit to, completing online preliminery application.After application completes, Electricity customers needs to go to business hall, for the business tine that this application is handled, submits to corresponding qualification material to carry out auditing and record, finishing service admissibility.Whole service handling flow process as shown in Figure 1.
Above-mentionedly utilize 95598 intelligent interaction websites to carry out Business Process System service handling workflow to there is following problem:
(1) can only be handled by window scene, Utilities Electric Co. business hall when Electricity customers carries out material examination & verification under line, handle that window is limited and staff handles efficiency differs;
(2) position of business hall is fixed and quantity is relatively less, the Electricity customers of underpopulatio area goes to the time cost spent on road during business hall may be relatively high, run counter to a certain extent and used website on line to submit the original intention of business application to, not to be reached for client and to provide convenience the object of business handling.
Summary of the invention
The object of the invention is to, the application of all kinds of Business Process System business of SG186 sales service application system can be widely used in carrying out the reach the standard grade achievement of technique study of lower collaborative transacting business of line based on electric power interactive service terminal, owing to introducing electric power interactive service terminal, achieve self-service object of upload material being carried out audit, business application completes by collaborative 95598 intelligent interaction websites, business handling place is made no longer to be confined to business hall, facilitate the use of client, improve the satisfaction of client.
Technical scheme of the present invention is as follows:
Line based on electric power interactive service terminal is reached the standard grade the method for lower collaborative transacting business, and it is characterized in that, described method step is as follows:
(1) business application on line
Use registered user, log in 95598 intelligent interaction websites, the business handled needed for selection, filling in is correlated with declares information, completes online preliminery application work;
(2) scanning of materials under line
1) authentication
Electricity customers enters Power Self-service System homepage on electric power interactive service terminal, selects corresponding business option, enters authentication link subsequently, I.D. is put into authentication module corresponding to terminal and carry out confirmation work; If authentification failure, system will information: " you do not meet the condition of service handling, please contact business personnel "; If success, system will be preserved customer information and be entered next operating process;
2) scanning submitted to by material
According to the preliminery application traffic item corresponding with login user of system log (SYSLOG), required application material is placed on terminal scanning region and scans by Electricity customers, and respective scanned information can be preserved by system; After all material all scans submission, application work completes.
Further, described interactive service terminal supports that client does not cause the business scenario repeatedly submitted to entirely because material carries.
Beneficial effect of the present invention is: (1) is by using electric power interactive service terminal, achieve the object of the self-service scanning material of Electricity customers, effectively collaborative 95598 websites complete the application of Business Process System business jointly, slow down the working pressure of business hall window, improve business handling efficiency.(2) terminal can addressing flexibly, efficiently solves the problem of business hall service coverage deficiency.
Accompanying drawing explanation
Fig. 1 is the business handling process flow diagram of prior art.
Fig. 2 business handling process flow diagram of the present invention.
Embodiment
The line lower collaborative embodiment handling the application of Electricity customers Business Process System of reaching the standard grade is carried out as follows based on electric power interactive service terminal:
(1) business application on line
Use registered user, log in 95598 intelligent interaction websites, the business handled needed for selection, filling in is correlated with declares information, completes online preliminery application work.
(2) scanning of materials under line
1) authentication
Electricity customers enters Power Self-service System homepage on electric power interactive service terminal, selects corresponding business option, enters authentication link subsequently, I.D. is put into authentication module corresponding to terminal and carry out confirmation work.If authentification failure, system will information (you do not meet the condition of service handling, please contact business personnel), if success, system will be preserved customer information and be entered next operating process.
2) scanning submitted to by material
According to the preliminery application traffic item corresponding with login user of system log (SYSLOG), required application material is placed on terminal scanning region and scans by Electricity customers, and respective scanned information can be preserved by system.Interactive service terminal supports that client does not cause the business scenario repeatedly submitted to entirely because material carries, for client provides better convenience.After all material all scans submission, application work completes.
Wherein, electric power interactive service end device has the function such as identity information acquisition, data scanning, submits to for subscriber authentication and data.Business handling is correlated with after material requested scans by Electricity customers, and pictorial information is saved on ftp server and files by terminal device, and passes to sales service application system, achieves the electronization circulation of data information.
Invention achieves and utilize electric power interactive service terminal, realize Electricity customers line and to reach the standard grade the lower collaborative object handling marketing Business Process System business.In whole service handling process, client first can by 95598 websites in the application of online proposition business, and complete relevant information make a report on work.Subsequently, client can go to the electric power interactive service terminal from oneself close together, is committed in sales service application system by the associated materials needed for business handling, completes this application work by terminal device scans.The mode of operation that this cooperation service is handled effectively can reduce the workload of business hall relevant staff.Meanwhile, compared to business hall, the construction cost of electric power interactive service terminal is low, disposes addressing flexible, improves away from the convenience of business hall client in business handling process, also improve the power supply service satisfaction of client.
Claims (2)
1. reach the standard grade based on the line of electric power interactive service terminal the method for lower collaborative transacting business, it is characterized in that, described method step is as follows:
(1) business application on line
Use registered user, log in 95598 intelligent interaction websites, the business handled needed for selection, filling in is correlated with declares information, completes online preliminery application work;
(2) scanning of materials under line
1) authentication
Electricity customers enters Power Self-service System homepage on electric power interactive service terminal, selects corresponding business option, enters authentication link subsequently, I.D. is put into authentication module corresponding to terminal and carry out confirmation work; If authentification failure, system will information: " you do not meet the condition of service handling, please contact business personnel "; If success, system will be preserved customer information and be entered next operating process;
2) scanning submitted to by material
According to the preliminery application traffic item corresponding with login user of system log (SYSLOG), required application material is placed on terminal scanning region and scans by Electricity customers, and respective scanned information can be preserved by system; After all material all scans submission, application work completes.
2. a kind of line based on electric power interactive service terminal according to claim 1 is reached the standard grade the method for lower collaborative transacting business, it is characterized in that:
Described interactive service terminal supports that client does not cause the business scenario repeatedly submitted to entirely because material carries.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201510224109.8A CN104899676A (en) | 2015-05-05 | 2015-05-05 | Online and offline coordinated service handling method based on power interactive service terminal |
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| CN201510224109.8A CN104899676A (en) | 2015-05-05 | 2015-05-05 | Online and offline coordinated service handling method based on power interactive service terminal |
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Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106022807A (en) * | 2016-06-02 | 2016-10-12 | 国网上海市电力公司 | On-site business handling processing method based on on-line off-line service platform |
| CN106056473A (en) * | 2016-06-02 | 2016-10-26 | 国网上海市电力公司 | Online and offline service platform |
| CN106127608A (en) * | 2016-06-29 | 2016-11-16 | 国网浙江省电力公司 | Method for electrically is done on a kind of power marketing line |
| CN108764932A (en) * | 2018-04-09 | 2018-11-06 | 国网山东省电力公司 | Electricity business hall intelligence graded dispatching method and system based on recognition of face |
| CN109493262A (en) * | 2018-11-14 | 2019-03-19 | 北京天威诚信电子商务服务有限公司 | A kind of processing method of legal services, device, medium and equipment |
| CN110825812A (en) * | 2019-11-12 | 2020-02-21 | 国网山东省电力公司青州市供电公司 | Power auditing trust system and method based on block chain |
| CN110929906A (en) * | 2019-11-28 | 2020-03-27 | 交通银行股份有限公司 | Online and offline integrated business system and business interaction method for bank outlets |
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| CN201910095U (en) * | 2010-12-13 | 2011-07-27 | 天津市电力公司 | Self-service electric-power business terminal |
| CN102385780A (en) * | 2011-06-07 | 2012-03-21 | 周建军 | Intelligent service terminal |
| CN103971301A (en) * | 2013-06-28 | 2014-08-06 | 深圳市永兴元科技有限公司 | Convenience service system and method for handling resident business through same |
| CN104063730A (en) * | 2014-07-02 | 2014-09-24 | 国家电网公司 | Identity identification system used for electric power client |
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2015
- 2015-05-05 CN CN201510224109.8A patent/CN104899676A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN201910095U (en) * | 2010-12-13 | 2011-07-27 | 天津市电力公司 | Self-service electric-power business terminal |
| CN102385780A (en) * | 2011-06-07 | 2012-03-21 | 周建军 | Intelligent service terminal |
| CN103971301A (en) * | 2013-06-28 | 2014-08-06 | 深圳市永兴元科技有限公司 | Convenience service system and method for handling resident business through same |
| CN104063730A (en) * | 2014-07-02 | 2014-09-24 | 国家电网公司 | Identity identification system used for electric power client |
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106022807A (en) * | 2016-06-02 | 2016-10-12 | 国网上海市电力公司 | On-site business handling processing method based on on-line off-line service platform |
| CN106056473A (en) * | 2016-06-02 | 2016-10-26 | 国网上海市电力公司 | Online and offline service platform |
| CN106127608A (en) * | 2016-06-29 | 2016-11-16 | 国网浙江省电力公司 | Method for electrically is done on a kind of power marketing line |
| CN108764932A (en) * | 2018-04-09 | 2018-11-06 | 国网山东省电力公司 | Electricity business hall intelligence graded dispatching method and system based on recognition of face |
| CN109493262A (en) * | 2018-11-14 | 2019-03-19 | 北京天威诚信电子商务服务有限公司 | A kind of processing method of legal services, device, medium and equipment |
| CN110825812A (en) * | 2019-11-12 | 2020-02-21 | 国网山东省电力公司青州市供电公司 | Power auditing trust system and method based on block chain |
| CN110929906A (en) * | 2019-11-28 | 2020-03-27 | 交通银行股份有限公司 | Online and offline integrated business system and business interaction method for bank outlets |
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Effective date of registration: 20160427 Address after: 100031 Xicheng District West Chang'an Avenue, No. 86, Beijing Applicant after: State Grid Corporation of China Applicant after: Beijing Kedong Power Control System Co., Ltd. Applicant after: Anshan Power Supply Company, State Grid Liaoning Electric Power Co., Ltd. Applicant after: Electric Power Sciences Research Institute of State Grid Jibei Electric Power Company Limited Address before: 100192 Beijing city Haidian District Qinghe small business Road No. 15 hospital building 5 layer Applicant before: Beijing Kedong Power Control System Co., Ltd. Applicant before: Anshan Power Supply Company, State Grid Liaoning Electric Power Co., Ltd. Applicant before: Electric Power Sciences Research Institute of State Grid Jibei Electric Power Company Limited |
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Application publication date: 20150909 |